Presentation on Map Reviews Nearby

Dublin Mazda Service in Dublin

4.3 (60) 6363 Scarlett Ct, Dublin, CA 94568, United States

Categories

Auto repair shop

Location on the map

Dublin, Alameda County, California, US

Phone: +1 877-412-8388
Site: https://dublinmazda.com/Mazd...

Opening hours

Monday:7:30 AM–6 PM
Tuesday:7:30 AM–6 PM
Wednesday:7:30 AM–6 PM
Thursday:7:30 AM–6 PM
Friday:7:30 AM–6 PM
Saturday:8 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 4.3

60 Reviews for Dublin Mazda Service 2024:

Review №1

2024-06-29 14:33:49

Dublin Mazda was great. The sales manager had me in and out in an hour in a half. This is my 3rd Mazda and he gave me a great deal for my CX-50 that I didn’t have to go back and fourth with the price. I would recommend this dealership to friends and family.

Review №2

2024-06-21 16:46:51

The service experience is amazing. Whether it is setting up the appointment, being received at the service center, being dropped off at home, update through the process and the handoff. The video update with what has been done and how it looks under the hood and under the vehicle is amazing. The Dublin Mazda experience has been awesome so far.

Review №3

2024-06-16 02:45:58

Dublin Mazda was great! They were able to get the exact car I wanted, when I wanted it (now😉), at a reasonable price AND they extended discounts for shopping online, and for Mazda loyalty. Personally they were friendly, easy to deal with, and did not pressure me into buying extras I did not want. I had a great experience and would go there again. Our salesman was great, the finance guy was upbeat and funny, and the manager came to shake my hand. I know I saved money by driving a hour to Dublin. One last thing: we were amazed at their huge selection. It’s a great place to buy a Mazda.

Review №4

2024-06-29 15:37:59

06/23/24Another great visit to Dublin Mazda!David and Frank in the service dept. are the best! Addressed our service needs in a friendly, professional and timely manner!Will always be clients here!Rob & Elaine W.Danville, Ca.

Review №5

2024-05-31 15:32:42

Dublin Mazda is always great! I had an issue a month after maintenance and Frank, even tho it was a busy the next day, he made sure I was taken care of that next morning. I appreciate the customer service especially given such short notice.

Review №6

2024-06-10 15:20:52

Very efficient service. The duration estimate was accurate, I was keep informed during the work and loved the video inspection clip they sent. Will definitely return to Dublin Mazda for my next service.

Review №7

2024-06-06 15:23:17

This is my second car purchased from Dublin Mazda. Great, no hassle experience. Felt my price was fair. Love my car. Loved that I was treated respectfully by my sales rep and entire staff.

Review №8

2024-06-21 15:36:46

Went in for a couple recalls and realignment of lift gate for bad manufacture installation. Service writer noted and send pictures to corporate and the response was no authorization for adjustment. According to them, the pictures look ok. Clearly in person, me and the service writer could see a big gap difference between left and right, comparing to other 2024 CX90 that was there.

Review №9

2024-06-27 20:02:37

Always friendly and professional. I love that they prepare a video to show me what is going on with my car. Having it washed before I pick it up is always a bonus.

Review №10

2024-06-02 15:48:11

Frank at Dublin Mazda service is the best. Made the whole process so easy, explained everything to me, and the costs were very reasonable. Definitely taking it back there.

Review №11

2024-06-22 22:46:43

Was accomodated even if I was early than appointed time. Service done was good with all that were needed to be done in the visit were highlighted by service advisor, Heather.

Review №12

2024-06-28 15:48:22

Dublin Mazda is the best! Customer service is awesome! I wont take my car anywhere else! ;0)

Review №13

2024-06-20 16:54:28

Had a very pleasurable experience w/making the appt then working w/Paul Carozza. Car was serviced and ready in the time it was promised.

Review №14

2024-05-30 17:36:01

Suman was a great sales person. He was able to get me my vehicle with in the budget I set for. Process was smooth.

Review №15

2024-03-24 18:59:20

Gotta call you guys out, unfortunately. Dublin Mazda failed to diagnose my suspension problem after multiple trips there. They replaced some rubber coils and stoppers in the struts for $350, which didnt fix the bad klunking noise I was hearing. I then took my mazda to a private shop. They test drove my vehicle, ran a test, and said there was significant movement in the left front strut. After having the struts and mounts replaced (over $500 less than Dublin Mazda was going to charge for this), the mechanic showed me where the strut was failing and informed me that the struts were way overtightened by Mazda. He also said he doesnt think anything was actually replaced by Mazda.Save the hassle and $$$ and take your car elsewhere.+2 stars for Frank at the front desk. Hes a gem and has always been very easy to do business with.

Review №16

2024-02-18 04:37:46

Frank Gonzales was easy to work with - he followed-up on every issue; will use their services and do recommend.

Review №17

2023-12-03 04:31:57

My experience with Mazda Dublins service was highly unsatisfactory. Despite applying a discount online during the reservation, it was completely disregarded upon arrival. The insistence on an unnecessary tire rotation, which could have been clarified through basic maintenance history checks, including services like Carfax, added to the frustration.Moreover, Mazda Dublins promise of a free vehicle estimate during service turned out to be a misleading tactic. Its not integrated into the service, and instead, it implies readiness to sell your car, a premise that is both deceptive and irrelevant to maintenance needs. Instead of providing the promised estimate, they flood your inbox with irrelevant emails, creating a disappointing and aggravating experience overall. The mishandling of discounts, unnecessary services, and misleading practices make Mazda Dublins service a regrettable choice.

Review №18

2024-06-21 16:03:38

Very friendly and courteous service. Also very efficient. I would recommend.

Review №19

2018-11-24 14:47:06

Always greeted with excellent service when my wife and I come to view, test drive or just have our cars serviced.If your in need or just want a new Mazda, come visit the professional team for an amazing experience!

Review №20

2024-06-12 18:32:35

I had bad experience with finance team. They asked me to buy a extended maintance plan for which I refused and they started behaving rude

Review №21

2024-06-20 11:38:57

Outstanding Service Rep. On the ball with depth of knowledge and options to solve an issue.

Review №22

2024-06-23 17:44:34

This is a great dealership that treats you like family

Review №23

2024-05-30 16:02:07

Very happy with the customer service and friendly staff. They are not pushy

Review №24

2024-06-29 15:59:16

Best Mazda service department in the Bay Area.

Review №25

2023-07-08 03:11:22

I have my Mazda cx-5 for more than 5 years. The best service I had so far is in this place. Glad I moved to tri valley. I am going to may this place as go to for service. Paul Carozza who helped me here is absolute gem of the person. Everything is taken care so well.

Review №26

2023-03-23 18:25:39

This was my first time visiting this Mazda service. I should rate it higher but since I didnt need a large job this wont be a fair evaluation.To explain: we came here because a family members vehicle had a rattling sound that they wanted investigated and removed. We came over and one of the service advisors proposed driving it around to see whether he could replicate the issue. Before he did that, he opened the hood. Et voilà! The plastic engine cover was just resting on the engine, not firmly fixed as its supposed to be! 🙄 He drove it around anyway, and my family member hasnt yet complained that the rattling noise has returned.I learn from this that not all places jump at the opportunity to fleece the customer on unnecessary work. If the customer realizes that the service advisor acts with some grace, the customer is more inclined to come back next time.👍

Review №27

2023-07-20 00:26:39

I do not advise . 2 months ago, in the spare parts department, they tried to sell me a more expensive item for $ 100, only 3 times, when they showed that this part is much cheaper on the market, they changed the price. He explained that they revised the price list for the market. And today the situation is the same. 2 services: Transmission oil change and brake fluid change are $110 more expensive than Burlingame and San Leandro dealers. This time they didnt even watch Prime.

Review №28

2022-11-03 17:06:43

When the tire pressure warning came on this morning, I tried 3 different service stations where each one had their air pump out of order. The fourth and fifth stations had air pressure that could maybe inflate balloons for a kids party, but certainly not a tire. So when I was able to limp the car into the service department here, they were super friendly and professional. Had air in my tires and on the road in 5 minutes! Big thanks to the service department!

Review №29

2024-06-13 15:23:18

Excellent service. Good communication.

Review №30

2020-01-03 22:54:45

Easy to drop off my car to get it serviced. They used lyft to get me to and from work. I worked with Paul and he did a great job contacting the warranty agency to get all the maintenance needed for my car. Excellent service.

Review №31

2020-12-22 19:32:51

Fantastic service, professionalism of the highest rating !!! the employees are pleasant and friendly, they will help you find the best solution to your problem at the best price for you !!! I absolutely did not expect such a high level of service, many should learn from them! I especially want to mention a specialist Damon Becerra! his problem solving skills are amazing!

Review №32

2023-08-21 23:31:22

Frank in the Mazda service center had great customer service and answered all of my questions extremely well. Highly recommend him and this service center.

Review №33

2019-11-12 08:14:34

Getting my car serviced here has always been a breeze. If you need a ride home they got uber to give you one complimentary.Same thing on the way back.Service advisors always helpful in getting you in n out.The salesman team are so laid back. They answered every dumb question I can think of.

Review №34

2020-11-17 19:07:10

Where do I begin? Well, I was asked to leave the service department because Im asthmatic and cannot wear a mask over extended periods. They basically treated me like a pariah, buzzing with germs. So, now I have decided to say screw this. No more. Ill never ever return to Dublin Mazda for anything, short of serving them with legal papers. Businesses talk about accommodations theyll make for their customers, but if its a COVID related accommodation, forget it. Theyre too worried about liability, and fear that allowing a customer inside while socially distant, and where every other person has a mask on, theyre protected. But no, I was asked to stand outside in the cold November wind instead. Im extremely unhappy.

Review №35

2020-07-19 00:21:51

Excellent dealership with modern furnishings and great staff. Unfortunately, they dont stock oil filters for my RX-8, like the neighboring dealers do. Have to special order every time.

Review №36

2019-10-23 16:50:48

I have some great and awful experience there. In general Ive got impression the service man youve been assigned to is very nice to deal with, but if he is out it looks like the one who substitutes him doesnt care much

Review №37

2019-07-27 01:11:09

Good experiences here. I purchased the service package with my car and they do a good job keeping it maintained. They also wash it after every service, which is a nice touch.

Review №38

2018-02-01 01:44:34

Came in to test drive a Cx-3 and Cx-9 here a while back, and simply had an amazing time getting to know the cars and how well they compliment my every need in a safe and reliable vehicle. The Mazda Team at this dealership are all very friendly and helpful in allowing you to get to know the wide range of options Mazda has to offer. Shout to Eddie for helping me realize that the best part about purchasing a vehicle is who youre buying it for. Thats when the safety and reliability of your choice matters most, when its aligned properly with your true desire. I also had a chance to test out an Mx-5 with Michael who showed me the real comfort of safety in a reliable fun size version of what Mazda can offer.

Review №39

2021-08-12 01:24:32

They had a hiccup with a part that should have been there for my service. But, other than that, I appreciate them. They are very professional and courteous! I trust them to service vehicle.

Review №40

2024-06-21 16:18:40

Very happy with the service !

Review №41

2022-02-24 17:50:28

Great service. No issue at all. For normal servicing it took 90 mins which I felt was little more than normal but I am ok till job is done nicely.

Review №42

2019-04-15 08:05:55

Friendly service department. Easy to make appointments online. Nice lounge with coffee and tea to wait in while your car is serviced.

Review №43

2022-01-13 23:36:48

Great service overall. Free lyft rides to and from the dealership, attentive and professional service members, reasonable prices.

Review №44

2021-07-29 03:50:43

Service department is amazing, they send you a video of the work being performed. I have never had the quality of work performed before.

Review №45

2020-10-31 18:20:05

Very professional and easy. They also arrange for a free lyft ride while you late.

Review №46

2022-03-10 21:33:19

If you want your car to have more problems than it did when you dropped it off, this is the place to go.

Review №47

2022-02-25 20:03:51

Everything is good, the best part was video report of service being done

Review №48

2022-03-07 19:55:50

Like the video of the inspection... Nice touch.

Review №49

2020-07-16 01:30:39

They were courteous and helpful.

Review №50

2022-05-04 04:12:11

Zoom Zoom Zoom. Great service everytime 👍 .

Review №51

2021-01-24 01:27:28

Good dealership to buy a car from.

Review №52

2020-08-19 00:03:23

Very good

Review №53

2023-05-02 03:54:21

Inexperienced and expensive!

Review №54

2018-12-12 13:20:48

Nice.

Review №55

2018-04-21 15:58:39

Great Customer service

Review №56

2020-10-21 18:53:37

Excellent service!!

Review №57

2021-12-21 02:44:28

Spectacular service.

Review №58

2019-08-12 04:30:51

Fast and easy

Review №59

2024-07-05 17:12:30

These guys quickly and accurately dealt with my situation (service center) and basically saved me 5K. Much appreciated.

Review №60

2024-07-05 15:24:07

Frank is the best! Always takes good care of me and my car. Thank you Frank