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Dr. Avani Patel Optometric Corporation provider of Eyexam of CA in Roseville

4.7 (199) 1151 Galleria Blvd #175, Roseville, CA 95678, United States

Dr. Avani Patel Optometric Corporation provider of Eyexam of CA image

Categories

Optometrist
Eye care center

Location on the map

Roseville, Placer County, California, US

Phone: +1 916-788-4357
Site: https://local.lenscrafters.com/e...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–7 PM
Saturday:10 AM–7 PM
Sunday:11 AM–5 PM

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Total reviews rating 4.7

199 Reviews for Dr. Avani Patel Optometric Corporation provider of Eyexam of CA 2024:

Review №1

2024-05-01 23:52:23

This was by far the best eye exam I’ve ever had! I booked my appointment on line, completed all the paperwork on line, so that when I got to the appointment the staff was very friendly, the first part of the exam was extremely thorough and included a couple that I have never had before, and my exam with the doctor herself was excellent! She asked me all kinds of questions, listened to my concerns and then reviewed all the findings with me and explained my prescription! I will definitely be using LensCrafters for all my eye needs!!

Review №2

2024-03-23 22:16:14

Assistants and optometrist were very friendly helpful, and knowledgeable, great staff. One of the assistants gave me some info about insurance coverage being better with glasses than contacts which I didn’t know. Speedy service as well.

Review №3

2024-01-21 17:58:02

Great as always! The doctor was both informative and insightful. The whole staff is always so pleasant and patient. The remodel makes for a warm visit. My husband and I have been patients at Lens Crafters for years. We love it!

Review №4

2024-03-26 17:17:08

Great service - and expertise - she suggested remedy to eye concern I was unaware of that she thought could have future impact on my eyesPatel Vision likewise has great Selection of eyeglasses for exceeding other stores visited.

Review №5

2024-05-12 23:27:11

So far this is my best experienced in lens crafter, They took good care of me and my family here, Very welcoming and professional people. Overall 11/10 in this branch.

Review №6

2024-01-26 16:32:47

The stars are for Dr. Patel who is very diligent and has done a great job for me. The LensCrafters staff, however, leave much to be desired. I have been in this location multiple times and have not been impressed with the customer service at all. Very disappointed in fact. If it werent for Dr Patel, I would not come to this business.

Review №7

2024-02-12 20:40:52

Had an eye exam checkup. Appt. was for 220pm and I was out 250pm. That quick. The facility is super nice! The employees are quick and friendly. The exam price without insurance is $114.

Review №8

2024-02-08 02:55:09

They don’t take my insurance (anthem) but gave me a discount for being a AAA member and gave me two weeks worth of contacts to get me by. Exam was quick.

Review №9

2024-05-14 00:24:44

Excellent eye exam. Very thorough, explained her concerns and advised me to follow up with her in a year.

Review №10

2023-11-05 01:56:50

My overall visit was outstanding.The staff was very nice which made the visit even better. The Dr was such a sweet and caring DrAnd I didn’t feel rushed at all. I would recommend this office to anyone needing vision care.I’ll be going back to see Dr. Patel in 6 months for my required checkup. It’s worth the 1 hour drive.

Review №11

2024-05-26 21:22:16

Dr. Patel was very nice, thorough and took her time to explain my diagnosis. I would like to have her as my doctor next year.

Review №12

2024-03-02 17:55:06

Awesome! On time and about 20 minutes for the exam and consultation - much faster than I expected. No pressure on the sale of the glasses, which is much appreciated.

Review №13

2024-03-19 16:42:25

The Eye dr is so great with my kids! The whole staff is very helpful! Thank you! Love coming here!

Review №14

2024-05-12 19:50:21

Excellent customer service. Very helpful in picking out my glasses.

Review №15

2024-05-11 22:59:48

She was incredibly succinct, specific, informed and informative. Wouldnt want my eye exam any other way!

Review №16

2023-07-09 15:30:38

The doctors and staff her are always nice. They take take the time to explain things, an do not rush you through the exam. I haven’t felt forced to purchase glasses or contacts from them, but they are very helpful when I have. I definitely will come back here fir my next exam.

Review №17

2024-01-28 20:46:05

Dr was really thorough with my eye exam. She went above and beyond to try and get best tx for my eye infection.

Review №18

2024-03-04 21:55:49

Fantastic Dr and Test Physician. Total care for my eye Health. Nice upgrade on facilities and new Tech

Review №19

2023-09-22 13:08:51

Fantastic service from the people up front.The Tech prior to seeing the eye doctor was fantastic! Patient and Thorough.The Doctor spent time on my eyes and was very ThoroughGreat place to go for eye care needs.I was impressed.Thank you

Review №20

2024-02-12 20:34:17

Dr Patel was great. Answered all my questions, explained everything in detail. I was very impressed.

Review №21

2023-12-23 15:10:20

The experience was very professional and thorough. I am pleased with the explanation of my eye care needs.

Review №22

2024-04-17 22:12:02

Dr. Patel was great she explained everything clearly and easily and very kind and thorough

Review №23

2022-11-21 22:51:14

This office is connected to LensCrafters and was my first time at a chain store. I had a great experience. I was provided with the most thorough evaluation I can remember having at an optometrist office. I was seen same day and was able to schedule on-line. I was able to select my glasses and lens with the salesperson (Mark) and he spent considerable time being thoughtful of my fitting. Selection is good for frames and was able to get what I needed for regular wear and long hours on a computer. No complaints, great service.

Review №24

2023-04-01 03:36:13

Only went in for an eye exam and the equipment was excellent. The Dr. answerd all of my questions because this was my first eye exam in years, have never worn glasses and have never had an exam this in-depth. I would of given 5 stars, but did not due to pricing. Still an excellent place to get an exam and this is where I will always get my exams now, but will probably shop elsewhere for my needs.

Review №25

2024-02-23 18:11:57

You were awesome. Got me in for my eye emergency and were very professional and caring.

Review №26

2023-02-09 02:53:45

Dr Lam & Maryam were excellent and extremely helpful. I appreciate them taking the time to get my prescription dialed in perfect. The rest of the staff was very kind and super helpful as well. I’m very grateful that they took the frames I had brought in and were able to fill the prescription in them.Looking forward to buying a new pair of glasses in the future.

Review №27

2024-03-11 07:12:07

Very friendly staff. I’ve been going to this location for years and I like how fast and accurate they are with everything.

Review №28

2023-04-01 22:26:51

Excellent service over here during a business work day. I had to reschedule my eye exam a few times then I had to wait stand by. The staff was positive and made efforts to help everyone equally. treating each individual’s experience with the highest degree of importance.

Review №29

2023-03-03 21:19:30

I ran out of contacts and realized it had been a year since my last visit. Dr Cindy Lam was able to fit me in.Staff was kind and accommodating.Dr Lam is amazing. She is knowledgeable, thorough, and detail oriented.I did not buy any classes or contacts. I only had a visit with the optometrist.

Review №30

2023-03-02 20:09:16

I took a day off from work to make this appointment, 3/01/23. When I got there I was informed that my insurance won’t cover my visit until April. So, When I talked to someone on Monday before my appointment they should have told me this and I would have scheduled the appointment in April. Now I lost a days work (400.00) and I still have to make an appointment. They told me they tried to call but the number they had wasn’t the correct number. Again, the person I talked to on Monday should have asked if all my information was correct plus they could have emailed me also. I’m extremely not satisfied with Lens Crafter and how the conduct business.

Review №31

2024-05-25 01:13:35

Dr Patel and the staff are very professional knowledgeable efficient and did an excellent job

Review №32

2022-09-07 21:29:47

The eye exam was great. The assistant was very helpful, kind, efficient, pleasant. The Dr. Was really good, she was Smart, thorough, and attractive. The first time I see the detailed image of my irises on the computer. This place has the best equipment that I have experienced. I like it. Recommend it.

Review №33

2021-06-10 16:14:26

Everyone was very friendly even though it was really busy. I felt like it was running stress free and seamless. My assistant with the pre appointment with the eye machines was so friendly and educated with all of the machines & testing.The doctor I felt was very thorough. The gentleman that helped me with my fitting was Awesome! We went over everything and he took his time. He did not rush at all which was nice. It was a 5 star experience!

Review №34

2024-01-21 16:09:25

Nice friendly and clean. Easy to schedule appointment and order glasses

Review №35

2022-08-28 04:23:21

I’ve been to several Optomitrists over the years and this by FAR was the best experience I’ve ever had. Dr. Lam clearly enjoys what she’s doing as she made my eye exam such a fun and positive experience. As someone new to wearing contacts, she put me right at ease. I had complete trust in her as she placed the contacts in my eyes and later removed them. I really appreciate her not being rushed and taking so much time to educate me. A true professional making a difference…

Review №36

2022-08-14 08:01:43

The exam was top notch and it included imaging of my retinas due to my diabetes, I was getting my exam at Lenscrafters because I needed a new prescription. I was thinking the exam would be pretty basic, but it was very complete and professional. It was also very reasonably priced and they even had a AAA discount! The Dr, explained things completely and worked quickly but it did not feel rushed. Very happy I got an exam here!!

Review №37

2022-11-02 21:04:48

The staff are great. The equipment is state of the art. Good advice about selecting new frames.My only complaint is that my appointment was at 10 and I was told to be there 15 minutes early. The store didnt open until 10 a.m. Luckily there is a Starbucks right outside the store so I had a coffee.

Review №38

2022-10-12 17:29:56

The visit was excellent. Very professional. The care given to me by the staff and Huyen who is The prime representative who guided me to all the visiting examination stations. She explained the ordering and the expected time required for my new glasses. The Dr who examined me is very knowledgeable and was very through. I will return for my eye glass needs

Review №39

2024-02-25 18:53:54

Visit was very good. I found the doctor to be a good listener and very friendly

Review №40

2022-10-02 00:40:09

I was told to sit and wait for a helper! I just needed to have my glasses fitted to my face and tell the person what kind of progressive I needed! It seemed like there were not enough personnel to take care of all the customers! The person that helped me was nice and helped me with all that I needed to do! She told me what my monetary part was and I paid and left!

Review №41

2023-06-04 18:05:53

The wait to be seen was prolonged despite setting up an appointment. I was taken aback by the copay! When checking out the person assisting stated that a portion of the exam was not covered by insurance — this should have been disclosed. I would have not opted to get these additional tests for my children especially bc it was not necessary. If I made it clear I was using my insurance in the beginning, if something was going to be done outside of what is covered, I should have been made aware PRIOR. Not when it came time to pay.

Review №42

2023-01-31 03:12:35

The staff was very friendly. The optometrist explained everything to me about my exam. She was very thoural. Asked several times if I had any questions. Told me what to expect in the future. Im very satisfied with my visit.

Review №43

2022-07-29 00:19:22

Dr. Tam was amazing! Great personality and super thorough. It is not often that I have the chance to have a service provider that makes me feel both at ease and well attended. If I had only one complaint it would be that I have not had the joy of working with Dr. Tam sooner.

Review №44

2023-05-05 20:59:34

Bad business.The majority of customers are coming in for an eye exam specifically to obtain a prescription for lenses. Hiding eye imaging within the exam and then charging customers for it without telling them or asking them if they’d like that service is bad business and predatory.I’m sure there is a monitory of customers who would choose to buy this service but we know damn well most people just want the prescription and your office (or perhaps all of LensCrafters) is using this practice to extort more money from customers. Stop doing that.

Review №45

2023-03-01 20:22:58

I needed glasses, was given next day appointment. Visit included eye exam, purchase of glasses.Excellent service, complete info given. Everyone very courteous and attentive. I am very happy!

Review №46

2023-05-19 19:40:03

Excellent customer service, great employees and awesome doctor! Best eye exam I’ve ever had to be honest. The doctor was extremely knowledgeable and friendly.

Review №47

2023-01-03 22:16:43

At the Galleria in Roseville, CA my experience was exceptional. Andrew was beyond helpful and I was very pleased with the entire experience there. Had an exam and got new glasses. I’ll be back in the future! Costco and Warby Parker were both terrible experiences for eyewear! Loved LensCrafters!!

Review №48

2023-01-01 12:19:30

It was a fast good efficient process. The staff is well versed on customer service and provide great assistance even though the place was busy. From eye exam to getting my eyeglasses it was an effective process.

Review №49

2023-04-11 20:38:22

The appointment was fine but when looking for a frame for my son No help whatsoever. We had benefits we could have used but we just went somewhere else for the frames.

Review №50

2022-07-25 01:35:33

Linda Tannous, my provider, was excellent in every way. She clearly went above and beyond to make sure my vision needs were taken care of, and took extra time to investigate some odd symptoms Id been having. I would definitely recommend this location and provider to anyone needing an eye exam!

Review №51

2022-12-15 20:51:41

All of the staff were very friendly, the exam was fast and precise. My questions and how I use my glasses were taken into account.Rarely have I felt as comfortable as I was during my visit.

Review №52

2023-03-19 03:40:25

Great experience from all staff and. Dr Patel. Very thorough testing both from doctor and assistant medical staff. Attentive help finding the right lens and frame for my specialized needs.

Review №53

2021-04-28 15:25:13

The pre exam personnel were pleasant and helpful. The eye exam Doctor was helpful in understanding what changes were occurring to my eyesight. And the gentleman fitting the glasses was nice. But the pricing seemed like a used car buying negotiation. Prices start very high but as I questioned the price suddenly there were deals to be made.Once I received the glasses I had to return because the technicians cut the lenses down to small and they fell out of the frames when cleaning. I’m now waiting on new lenses.

Review №54

2021-12-20 21:49:20

Dr.Patel is amazing! I was expecting to have to wait to be seen with all the holiday rush, but was surprised to be seen very promptly. She did.my exam and informed me that I have the early signs of cataracts. This is something I didnt know. Then when I picked up my glasses they were perfect! I have never had such a perfect prescription in all the years I have worn glasses. I would 100% recommend her to my friends and family.

Review №55

2023-05-25 17:16:57

Efficient, complete and a great value. Staff was knowledgeable and had access to all my prior information including prescription and history, making it easy to dial in any changes.

Review №56

2021-04-09 17:55:16

Outstanding service. Lovely and knowledgeable staff.They spent so long trying to find a frame that I wanted. They even called me the next day without a notice to tell me that they have something I may like and asked if I wanted to put it on reserve.The comprehensive eye exam was conducted in a very professional fashion and the staff and doctor explain EVERYTHING in details.

Review №57

2022-01-02 13:05:57

I had trouble locating the office so I was late in arriving. My glasses are very old. I requiredan eye exam for a new prescription and though I was late for my appointment they worked meinto their schedule.I am very appreciative. The exam went well and I am now waiting for a new pair of eye glasses!

Review №58

2021-05-24 23:58:08

Shari was amazing. I do believe with the insurance we have we paid more than what we should. Nothing was broken down and itemized. We were told the lenses were available but won’t be ready until the next morning. Mind you I drive a whole hour to get there. So I said fine, but it needs to be morning due to work schedules. I was assured it would be. The following morning I am told it’ll be evening time. That won’t work for us. So I ask for a refund and get the run around from the assistant manager Andrew. Less than stellar and condescending attitude! Just rude! I asked for a refund and to just send me my prescription. Had I known the night before I would have said the same! I’m told 2 weeks and they can’t refund my card without it there. But I could drive down and have them refund to the card or wait for a check! Now don’t you think if I could drive down for a refund I could drive down to pick up the glasses? After 10 loyal years, I’m disappointed!

Review №59

2023-08-30 00:18:26

Everything is good. I am lucky to find Dr Avani in the weekend. She is very professional. And the exam is very meticulous. All of staff are very enthusiastic.

Review №60

2023-04-05 18:52:02

Very informative. Professional. Had answers to all of my questions. Really knows what she is talking about. A great new prescription and very fast exam. I will definitely be returning next time I need an exam.

Review №61

2021-05-10 19:35:57

Lens Crafters was very busy when I arrived. I had an eye exam scheduled at 12:20 but it took a long time to get into the exam. Which I was aware might be the case so I always go to appointments with extra time. While I waited I picked out the glasses I wanted and was ready to go when it was time to order. Andrew the young man that helped me with my order was Awesome he was very helpful and did a fantastic job. My glasses where done in about 2hrs and I’m very pleased with how they came out. I would use this LensCrafters again.

Review №62

2020-09-11 20:50:55

EXCEPTIONAL....from making appointment, the intake, the pressure eye tests to exam by Dr, I have never been treated this well by the entire staff of an office. This was the best experience. Everything explained in detail. Left feeling very confident in my new glasses. Highly recommend to anyone who wants exceptional service.

Review №63

2021-08-06 23:11:15

Went without an appointment. Was told I could get in early if the person who had an appointment didn’t show up. But the person showed up for their appointment. So I waited 20 more minutes and was right in. Very friendly staff and Dr. who were very attentive and helpful. I was in and out quicker then it took me to find my new glasses and sunglasses. (Something they couldn’t help me with. And they have lots of styles, colors and name brands as well as cheaper glasses to choose from.) I would definitely recommend them to anyone who is looking for glasses. Thank you all so much. See you in a couple years or if I happen to break my glasses.Sincerely,Jerret Bryant

Review №64

2022-11-01 16:49:05

First of all, the first visit I had there went fine… But the doctor made my prescription too weak. The second visit was also fine except it’s been three weeks and I still don’t have my new contacts. Calling the store today.

Review №65

2023-10-17 15:28:55

Great exam. Staff and doctor very professional. They answered all of my questions. Highly recommended.

Review №66

2021-04-27 03:18:27

The Doctor was Great! Explained the process and found me a good prescription.The Store manager helped me return my current pair of Glasses and handled the issues with Great customer service.Thank you

Review №67

2021-08-10 00:23:10

I found the whole experience to be relaxing and professional. Dr. Avani Patel cared about me as a patient and answered my questions. The rest of the staff was pleasant and helpful when choosing my rims. I cant wait to pick up my new stylish glasses.

Review №68

2021-04-26 19:04:36

Dr. Patel was very thorough and genuinely seemed to care about making sure I knew everything about my vision health. Michelle, who helped us pick out our lenses was very patient, kind and informative as to options on our glasses. Very good experience

Review №69

2021-07-23 19:04:31

All the staff (both as part of the Doctors office and Lenscrafters) were friendly and professional. The test were all plainly explained and I never felt uncomfortable (which I have at other optometrists). I was not pressured in my decision to keep up with contacts and not order glasses which I appreciate.

Review №70

2023-01-03 19:10:20

Check up went well, after that the doctor told me to wait in the lobby to get billed out. Nobody noticed me & I waited there for 30 minutes, all the employees were just chit chatting and the doctor saw me & apologized for letting me wait that long.

Review №71

2021-10-22 19:15:37

Dr apt was good. My year old glasses had a condition that was nothing I did. (Crazing) It was less then a month after warranty and no adjustments were offered. We left with no glasses and went to Bidwell Optometrist and got great care and the glasses are warranted for 2 years and if the by chance the glasses have issues they replace. We wont go back to lenscrafters.

Review №72

2021-11-02 19:47:19

The doctor is super polite, professional, and open to answer any questions you have.The two guys running the storefront were totally slammed and overwhelmed with how busy it was. That said they were polite, attentative, and professional even if I did have to wait a bit longer than were used to all of these years.

Review №73

2021-08-28 16:25:56

Eye exam excellent. I found out I’m healthier than I thought as a different doc elsewhere, told me otherwise. The woman who examined me at Lens Crafters showed me examples of the misinformation and assured me I was healthy. The woman working almost by herself on the floor, was so efficient and courteous even though they were short staffed that day. She was great to everyone I could see. AND I received my glasses (at an advertised discount) much faster than assumed. I’m very happy all around with Roseville, Lens Crafters!!

Review №74

2022-09-14 22:59:37

Amazing! I was told I had a 10 day wait for my glasses. I received a text that same day that they were ready for pick up! I love Lens Crafters❤️

Review №75

2021-12-08 20:16:36

I was able to get a same-day appointment. My appointment was thorough and the staff was very friendly. I was also excited to be able to pick up my glasses that same day. Overall, just a great experience.

Review №76

2021-04-22 15:14:05

Overall I was disappointed with my visit. Though I had been to this location before, it didnt seem like my records were readily available. During the pre exam tests the equipment was not disinfected before my use (and/or it wasnt clear it would be after my exam). During the peripheral vision part of my tests the technician kept wandering in/out of the room (which changed the light levels and reflections) making the test difficult and making me doubt the results. When I entered the doctors office the first thing I noticed was cracked leather on the chair I was to sit in. Made an initially poor impression. Doctor was OK I guess, but I had to ask several times to get my digital eye scan compared to the one taken at a prior visit. I went back to this location because I thought it would be easier, but after this visit Im not sure what I will do next time.

Review №77

2021-03-27 21:23:47

The exam went better than expected. I was impressed with the new machine for looking into the eye. No more dilation drops and the results are a cut above the old way. The fine-tuning of my prescription was like magic. I was very happy with the outcome.

Review №78

2021-09-07 00:26:52

Dr. Patel was excellent explained everything she was doing and answered all my questions. I highly recommend her professionalism. I hope she is still working on my next visit because shes the best Ive had since going to Lens Crafters.

Review №79

2024-05-15 23:20:55

Jocelyn and Dr Mann were awesome

Review №80

2018-05-26 05:46:33

I have always had regular eye exams with eye doctors as I like to keep up on my health. I must say this has been the best and most thourough eye exam I have ever had in my 56 years. Dr. Wen was outstanding. He shared with me so much that I have never been exposed to by other docs. I appreciate that he shared with me a detailed view of my eye Health. Wait, I missed a step..the assistant who did the testing was also very thorough. Wow! This testing and machinery are high tech...state of the art equipment. I was very intrigued. Not only that, the staff is very professional. I was so impressed. Then, on to the last step...picking out my glasses. Yes, this is typically the fun part. However, I enjoyed every step of this process. But, I was truly impressed with Andrew. He was helping me pick out glasses. My questions about my prescription led to further explanation. His knowledge, professionalism, and expertise made me think he had a PhD. He did not. But, you would have never had known. He spent much time with me, explaining every question I had...in great detail. He is amazing!! Thank you, Andrew. I can’t believe you have only been doing this for 5 Years. Your love for your career truly shines! I can not express my sincere satisfaction with my total experience today. I rarely ever do a survey, but because of my outstanding service I experienced, I had to do this and share with all others. I hope everyone else experiences the same as I did. You must know, at first I was hesitant on going to a mall eye center, but this was the best ever eye exam and purchase I have ever had! Thank you Lens Crafters. Thank you Dr. Wen and Andrew and all others! You all are outstanding! I can’t say enough...you made my day! I’m so excited to get my new glasses, and with their new technology, I know what I’m getting. This is a testimonial of how you treat your people and run a business. High five to you all! Great job!

Review №81

2024-03-04 17:42:47

It was a 3 hrs to get checked out not very good

Review №82

2021-05-26 21:25:58

I had a wonderful experience with Dr. Sebghati. She was very nice and quick. Exam was done before i even knew it, and when it came time to order glasses Joseph made it easy.

Review №83

2024-03-23 16:52:52

Overall it was very pleasant and time efficient!

Review №84

2022-09-04 20:09:24

Took my 6 year old to the optometrist for the first time she needs glasses. Everyone I encountered was absolutely great & friendly. Great service.

Review №85

2021-05-11 14:51:17

So far Dr Tran has been the best experience we have had . She is great we loved her . Both my husband and myself had appts amd would like to schedule with her everytime

Review №86

2023-06-10 20:29:59

Very friendly staff. My appointment went smoothly. Thanks LensCrafters team!

Review №87

2021-06-15 22:02:07

Always excellent service! There was very little wait time and the doctor explained all of the tests. Plenty of frames to choose from, that made it tough to pick just the right pair.

Review №88

2019-02-20 18:51:11

Joseph was very nice. He suggested I get a retinal scan along with my exam. Turns out I have a hole in my retina, which can be serious and lead to blindness. Very pleased I was offered the scan. Dr. Han Nguyen was SO nice and explained everything as the exam progressed. He identified the problem with my retina and referred me to a specialist right away. Honestly the best exam experience Ive ever had, despite getting some bad news.

Review №89

2022-11-18 20:17:53

This place should be avoided if you want actual care and not a sales pitch and unexplained up-charges. Optometrist could not have cared less … just pushing people through to maximize revenue….Do. Yourself go to locally owned places that really care about the health of your eyes and not on how much money they can squeeze

Review №90

2021-07-13 20:22:42

Everyone who helped me was so attentive, kind, efficient, and the whole process was unbelievably smooth! The customer service and composure was actually shockingly good for the amount of foot traffic in and out nonstop. Whoever is in charge should be proud!

Review №91

2021-12-03 16:56:20

Short staffed. Staff are friendly and nice but overwhelmed. Orders were promised 10 days but changed to 14 days and was not given any explanation. Ophthalmologist is very professional and kind.

Review №92

2018-06-11 05:04:37

So I attempted to give 2 stars and once i posted, it automatically went to 3...went back trying to give 1 star and it went back to 3..😒 interesting.....so I definitely wont be returning. I scheduled an appointment online which was easy and simple. When I arrived the next day, I walked up to check in. There was only one person at the front desk and when it was my turn I let him know I was checking in. He immediately went to a drawer and asked what my name was. I told him and he began riffling through the drawer...it wasnt until he couldnt find my name that he asked if I was a new patient. I let him know that I was so he turned his attention to the computer and said, oh! I see you here, thank you for being early!He handed me a form and asked me to fill out a few lines which is pretty typical when you are new...Just a bit of background, I have never been to a couple eye doctor before but my eyes have been so strained lately and having such a hard time to see, it was time.While I was filling out the 3 lined form, he recrrece a phone call, still not a bad thing. I finished and kinda held it off the counter so he knew I was done. As I stood there for almost 5 minutes while he continued to attempy to sell a new pair of sunglasses over the phone, another employee walked up and finished my check in. She was nice and noticed he was not paying much attention.She took my paperwork, told me where to sit and let me know once the exam room was open, I would be next.Then the same guy who was selling sunglasses on the phone walked up and said that the room was ready and walked me back. Thinking that I was going to see the doctor, I stood in the room while he was riffling around, not appearing to know what he was doing. I stood patiently, he finally told me where to sit. I explained this was my first time ever having my eyes looked at. He didtdi say anything and began asking me questions, even the one where it asks if and when you have had an eye exam done...at this point all Im thinking to myself is he is not listening at all and I hope this is not the doctor.. he then said we were going to use the first machine and to do the test, pretty straight forward...lines of letters...the second machine he tells me that I will feel a flutter of air to test the density of my eye...I stare at the little dot and then I get hit with the gust of air...I jumped and he laughed. I said, you told me a flutter...he said it is and now its time for the next..I was so nervous that I could hardly keep my eye open and had to do the test twice...then the third machine I was sceptical about but he promised nothing would be shooting at my eye....after the third machine he began yelling me that I should have my eyes dialated and the doctor to look at damage...I am 28...I asked him if there was something serious wrong with my eyes...he tells me that the doctor will have to look....I am so confused...by all the tests he was doing and he is not the doctor! Then telling me I need my eyes dialated...which would be of course an extra 10 dollars which changed to 15.00....After all that I waited for the actual doctor. She was awesome, super sweet and definitely the doctor...turns out I definitely need glasses... I went out to pay for the exam before getting the chance to even look at glasses. I had to wait for a open eye glass expert. I was told to look at frames and someone would be right with me. I looked got probably about 20 minutes and found a pair I liked... someone finally walked up and asked if we had any questions.I let him know that we were waiting for someone to help me with lenses and frames...he was surprised and walked us to a seat... He looked over my prescription and then began trying to sell a whole bunch of add ons making it super expensive...I was so frustrated I left eithwit glasses...even tho I need them...I will go elsewhere to get lenses and frames....You go to get your eyes looked at and get something to help you see...not to be given a sales pitch...

Review №93

2021-04-13 21:29:57

The eye doctor was very polite and professional. She explained everything well and made me feel like she cared about me as a patient.

Review №94

2021-04-20 04:05:45

Dr. Patel took his time, listened to me, gave me good advice, and did a great job finding the sweet spot for my prescription! He was amiable, and accessible. Highly recommended!

Review №95

2023-01-04 22:20:22

All good with exception could not find my insurance details, instead of just Looking at Cigna should have looked for Cigna Global

Review №96

2023-09-02 15:57:27

A good experience, nice doctor listened to my questions and answered them for me.

Review №97

2021-12-24 23:04:12

Didn’t make it to the appointment. The woman that called to ask about my insurance wasn’t pleasant at all, she is lacking customer service skills, so I figured if my encounter in person would’ve been like over the phone I’ll save myself the time. Smh.

Review №98

2023-03-24 22:56:52

Dr. Patel was kind, competent, and compassionate. I appreciated her being thorough and explaining the process in simple words.

Review №99

2021-04-14 19:14:38

Covid protocols were great. Michelle was absolutely dynamite. Best experience here to date. Fast, friendly, knowledgeable, nailed it!!! Thank you Michelle for making it painless

Review №100

2019-04-13 05:27:41

This by far this was the best experience I have ever had at an Optometrist. Very, Very, Very happy. I highly recommend. Melissa our sales person was very professional and pleasant and helped make our experience very satisfactory.

Review №101

2022-11-28 22:04:52

Great experience. In and out with new prescription and 2 new pairs of glasses! Dr Patel is gr8! Thanks again

Review №102

2022-10-25 01:26:07

Understaffed a lot of the time, came in for my appointment on time and had to wait 20 minutes to start my exam. Other than that no complaints.

Review №103

2021-06-02 00:34:29

Excellent experience with all the staff. I think the AARP discount was omitted. I’m sure it will be fixed when I return.Thorough exams! Better than former location.

Review №104

2022-11-29 23:13:14

Bethany went above and beyond to assist me with exceptional sales experience. So happy with her help.

Review №105

2020-02-24 01:33:59

Melissa 733904 was a incredible help showing me all the different styles of glasses as well as the lenses and there functions.She made the experience easier

Review №106

2021-05-05 19:19:53

This place is amazing very clean very helpful and very attentive answered all my questions down to the t every last detail every last concern I had the doctor there was absolutely amazing the people that were there helping great customer service this will be my go to place from now on I even had to drive two hours to get there and I wouldn’t change it it’s amazing I absolutely love LensCrafters in Roseville and the people there make you feel like you’re a person and not just someone there to buy from them

Review №107

2021-11-10 21:12:41

Im from out of town staff was very knowledgeable and friendly. My wife and I had glasses in less than 2 hours AWESOME.

Review №108

2021-11-05 19:29:31

I didn’t have an appointment but they made room for me to get an exam and order my contacts ! Very hard working crew! Enjoyed the appointment!!’n

Review №109

2023-06-26 15:22:29

Dr Patel was very thorough, professional and friendly. She did a fantastic job!

Review №110

2022-12-12 22:25:10

Really enjoyed the experience. Knowledgeable doctor provided useful information and Bethany was fantastic helping me with frames.

Review №111

2022-02-20 16:17:03

Dr. Available is great! I always have the best service there for my glasses. Thank you Lens crafters in Roseville ca.

Review №112

2022-03-16 19:36:49

She was excellent with my son and explained the results of the exam simply so that I could understand. Will definitely go back for the next exam.

Review №113

2023-07-08 22:19:15

Excellent service and exam . Extremely good optometrist - very professional and competent!

Review №114

2023-11-12 16:57:14

State of the art equipment, kind and professional staff. Well run office.

Review №115

2019-04-25 22:57:49

I really like the doctor I saw but the front desk was dishonest with me, they said they took my insurance knowing that it was out of network and I ending up having to pay for the complete exam. Will not buy my glass or return to this location.

Review №116

2021-06-24 02:48:19

Staff are very patience and took care of all the concerns very well. Glasses and eye exams are done very professionally. Very good.

Review №117

2020-02-23 23:02:42

I’ve been wearing glasses for 34 years now so I’ve been to a few eye exams. Eye exam of California and LensCrafters are by far the best at what they do and I for one am grateful to have them available to me!

Review №118

2021-04-06 01:21:39

Top of the line eye care. Very professional and attentive. I’ll definitely be back for my regular eye care check ups.

Review №119

2022-02-21 00:48:49

Dr. Lam was a joy to work with and was very helpful explaining the various steps of the exam.Dr. Patel is lucky to have her!!

Review №120

2023-04-13 02:10:07

Team was efficient & helpful. The optometrist was through & provided great options

Review №121

2023-03-31 23:14:37

Very professional staff. I had an extremely positive experience and will definitely return.

Review №122

2022-12-29 19:08:47

Excellent eye doc. Caring, and thorough. Good place to go for an annual eye exam.

Review №123

2022-11-12 17:25:37

The Dr was patient but my eye condition was too bad to get good results.

Review №124

2022-10-18 04:09:45

People on the showroom was very unhelpful..my appointment was at 1220 and checked in at 12 amd wasnt called until 1245

Review №125

2022-09-12 18:30:37

Quick optometry appoint because my glasses broke.Limited overpriced frames. I bought mine elsewhere.

Review №126

2021-08-07 03:08:09

All the employees were very friendly and professional! Easy process from start to finish. Would recommend this location to anyone I know!

Review №127

2020-08-25 02:53:04

Brought Mason who is 7 in and all the staff were amazing and the doctor was incredibly thorough with his eye exam definitely recommend 😊

Review №128

2023-02-06 19:53:06

Great customer service & good selection of eye wear at reasonable prices.

Review №129

2021-04-07 19:41:34

Quick and simple! The check-in, all the testing before I saw the Dr and the appointment. Everyone was super nice and very attentive 🙂

Review №130

2023-02-17 20:17:45

Dr Cindy always makes us feel comfortable. It’s why we keep coming back

Review №131

2023-01-03 05:13:44

The appointment was on time and the exam prep tests along with the vision testing was explained thoroughly and efficient.

Review №132

2022-03-02 04:31:11

Great service through the whole process! Receptionist, technicians, Doctor and Mark for helping with the perfect frames!

Review №133

2023-04-08 20:46:51

I make a 45 mintues drive to come to your office. I feel like you are the best place to go to get my eyes examined.Thank you so much!

Review №134

2021-12-13 19:40:30

Great service and took care of my son in a timely manner . Front office staff is super helpful . I Recommend

Review №135

2022-12-31 03:57:12

Everyone was super nice and professional and I was really impressed by the amazing million-dollar technology.

Review №136

2023-05-31 00:13:51

Smooth, informative, and pleasant. Got what I needed and everyone was very helpful.

Review №137

2019-09-22 21:25:30

Friendly, Professional, explained each step of the process and what it meant to my vision. Would highly recommend her to friends and family..

Review №138

2021-04-13 18:51:22

Everything was great. They listened to my concerns and questions and gave me great feedback on my exam on my next steps.

Review №139

2021-04-05 18:53:27

It was quick and easy. The staff were friendly helpful. The doctor was great.

Review №140

2021-12-18 22:54:36

Excellent experience, very well qualified doctors. Dr. Avani Patel made my experience both pleasant and painless.

Review №141

2021-07-02 13:38:58

Wonderful staff, all friendly, Dr. was fabulous- helpful and frame selection is huge.

Review №142

2024-04-01 14:21:46

Dr. Patel and her staff are knowledgeable and helpful. They took time to answer my questions.

Review №143

2023-05-26 18:50:29

Amazing 1st visit there. The staff was helpful and nice.

Review №144

2021-05-04 00:28:44

Great service and staff but very expensive. My eye exam with my medical eye coverage was almost $100 just for the exam.

Review №145

2021-12-20 22:13:06

Everyone was friendly from the time we checked in and checked out. Excellent customer service!

Review №146

2021-12-29 20:11:21

Friendly courteous staff. Great selection of frames at reasonable prices.

Review №147

2021-07-19 19:14:17

Had helpful staff, can be busy so wait times can be long— but good overall experience

Review №148

2021-07-19 16:41:35

I like coming here - its quick, thorough, and good service. Everyone is nice and helpful.

Review №149

2021-12-17 01:29:50

Very poor customer service I have been going to this location for many years, I was 10 minutes later due to bad weather and they turned me away I drove from Folsom to Roseville and they tuned me away .. very disappointing

Review №150

2022-09-09 21:53:26

The exam was great, everything was explained to me and the timing was right.

Review №151

2021-04-02 03:27:04

Very clean, professional service. Staff was very friendly. Couldnt ask for more!

Review №152

2022-08-20 22:19:59

Staff was warm, informative, professional! Great experience.

Review №153

2021-11-22 20:49:05

Very thorough exam. Friendly people in the store were helpful.

Review №154

2020-10-06 02:47:15

Wonderful customer service! I was very nervous going in! Great staff, very helpful!

Review №155

2022-12-30 12:32:41

Dr lam and Jen were super nice and very helpful.

Review №156

2022-11-08 21:47:38

Dr Avani Patel was realy nice i would recommend her to my family and friends

Review №157

2021-04-07 19:57:47

My location in the Galleria was easy to find and I was very pleased with the entire staff.

Review №158

2021-12-13 20:35:52

Very thorough exam and took the time to explain everything! Excellent visit!

Review №159

2019-08-19 18:09:13

Very polite. Informative. Concerned for my eye health. Explained very well too.

Review №160

2021-06-03 15:44:56

Dr Patel was very nice and informative. Very happy with her service and knowledge.

Review №161

2022-02-10 00:37:56

The exam was first rate, quick and very thorough

Review №162

2022-01-06 21:07:50

I had an easy wonderful experience! Great staff

Review №163

2021-08-12 17:46:39

Everything was first class. I Will recommend your Doctors in the future

Review №164

2021-12-04 04:51:12

Great experience seeing an optometrist at LensCrafters for the first time.

Review №165

2023-06-06 21:47:32

The optometrist was very thorough, and very informative.

Review №166

2022-08-23 02:02:09

Great staff, super efficient, was in and out quickly with no waiting

Review №167

2020-05-30 01:05:52

Outstanding customer service, today’s visit was a great experience. Thank you..

Review №168

2023-01-29 20:22:41

Very professional, helpful and nice staff.

Review №169

2020-11-14 03:54:04

Dr. Patel was kind, professional and thorough, as was my sales associate Andrew.

Review №170

2022-07-21 06:13:17

Staff & doctor was very helpful & kind. Thank you!

Review №171

2023-02-04 20:39:15

No joke - awesome customer service.

Review №172

2022-12-05 21:25:19

Just great service, people, and prices!

Review №173

2022-08-17 03:55:42

Dr lee is the best of the best.. her assistant is also the best!

Review №174

2021-06-21 19:18:14

Great facility. Quick service and friendly helpful staff.

Review №175

2020-09-30 18:35:11

Just a average checkup she did not go out of her way to do anything different at all!

Review №176

2022-11-29 15:21:39

Great customer service. Always recommend.

Review №177

2021-09-06 19:06:41

Great customer service. No long wait time.

Review №178

2022-12-16 00:44:17

Friendly staff and well educated. Thank you!

Review №179

2021-04-09 22:55:45

Everyone was very nice and professional.Good experience

Review №180

2020-10-21 02:52:52

I wish it would be this easy every time I go there. Lol!

Review №181

2021-05-17 18:39:43

Great service! Super helpful associates.

Review №182

2022-08-16 20:52:29

Very friendly and informative about the exam results

Review №183

2023-03-13 00:12:46

Everyone was very knowledgeable and helpful!

Review №184

2023-09-30 11:45:46

Great visit. Thank you

Review №185

2021-09-03 19:01:56

Good experience. Very relaxing or comfortable.

Review №186

2021-07-30 19:57:11

Enjoyed working with Dr. Patel...very clear explanations.

Review №187

2022-10-31 21:43:42

Very friendly and helpful staff.

Review №188

2023-08-15 23:53:53

Very nice and helpful staff.

Review №189

2022-11-14 19:33:31

Very good experience. Thanks

Review №190

2024-02-04 08:49:33

Thank you.

Review №191

2021-06-15 21:23:15

Great customer service and the employees were great

Review №192

2021-03-24 20:14:29

Adequate time spent reviewing history and explaining results

Review №193

2022-12-07 20:18:10

Great service and friendly employees

Review №194

2021-06-09 20:23:19

Price and service were exceptional

Review №195

2023-04-30 20:30:19

Very poor customer service.

Review №196

2021-09-23 23:18:21

It was a great experience, nothing to improve

Review №197

2021-07-12 21:30:21

Excellent staff excellent service very helpful

Review №198

2020-12-13 04:01:19

Impeccable customer service with attention to detail.

Review №199

2021-04-27 21:41:36

Xlnt job and professional service by all !