Presentation on Map Reviews Nearby

Dollar Car Rental in Palmdale

4.3 (49) 412 Auto Vista Dr, Palmdale, CA 93551, United States

Categories

Car rental agency

Location on the map

Palmdale, Los Angeles County, California, US

Phone: +1 661-449-8580
Site: https://dollar.com/us/en/loc...

Opening hours

Monday:8 AM–5 PM
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.3

49 Reviews for Dollar Car Rental 2024:

Review №1

2021-10-18 15:32:17

The experience at Dollar was a great one. Erin gave great customer service she was very nice and helpful. She still managed to get me into a car with her system not printing. I was very happy with the car we rented it was a very enjoyable ride. Will definitely be renting from Erin at Dollar again

Review №2

2023-09-12 17:12:24

Erin. ( I apologize if the name is spelled wrong) was so helpful and kind. Tried to rent a car but they didn’t have any available ones. Excellent customer service if you wanna rent a vehicle go here and ask for Erin!

Review №3

2022-06-16 15:43:06

The 1st time I came here the person who help me was, Erin she was fantastic. I rented the car for 3 days it was great. Plus I liked the car so I extended 3 more days. Really good car and place. I would love to come back again!

Review №4

2022-08-23 23:37:15

I had a great experience! Another rental place didnt have the car I reserved. I went to Dollar and was helped right away & got a great rate. Erin was very nice and helpful.

Review №5

2022-06-13 02:36:06

I want to thank Erin Salinas for her kindness and attentiveness with my car rental. Especially for helping me with arranging getting my keys that were locked in the trunk. I would definitely recommend her to friends and associates.

Review №6

2022-08-02 20:52:44

Erin is super cool and very helpful and understanding. I highly recommend this place it’s no other car rental place in the Av area that doesn’t require much and don’t give you a hard time.

Review №7

2021-11-19 18:00:55

Oh my I just have the best experience. I had a little issue, but Erin helped me get things together...Thank you

Review №8

2021-06-09 23:39:41

5 out 5 stars . very great experience, affordable rate and still great selection of vehicles . erin made the whole process so easy and she was so friendly. i highly recommended coming in for all your rental needs. i will be back for more rentals very soon thank you!

Review №9

2018-10-06 01:26:09

Horrible experiences I have ever have as a consumer nowhere on the logo our paperwork documentation online not anywhere is it stated or mentioned thats this store is a franchise not part of the Corporation. I experienced rude Behavior unprofessional customer service and conduct. I would love to say that whenever my hair again but they actually do have the lowest prices and easiest qualifying requirements turn up the car so therefore its a heck of a trade-off but youre looking for insurance or Assurance when traveling and compensation stick with the corporation as a franchise were compensated much of nothing

Review №10

2022-10-11 21:58:58

Erin is a great worker, I always come back to her for car rentals just because of her customer service I highly recommend dollar rental car services with Erin she’s the best .

Review №11

2022-09-27 06:05:18

This was literally the best rental car experience I’ve ever had in my entire life when you come in ask for ERIN she is going to change your world and create a memorable customer service experience way better than enterprise I will never go to enterprise again it’s dollar for me !!!!!

Review №12

2021-01-18 19:02:25

Booked thru Priceline and the vehicle wasn’t available, a courtesy call would have been the proper Customer service experience, but did not receive anything. Person at the counter should have shown more empathy about the issue instead of whining to the customer how Priceline could have booked me a rental. Unprofessional when counter clerk offered me a different rental company to satisfy my need. Dollar needs to train the basics of customer relations to their employees

Review №13

2020-08-27 20:48:54

I apologize there are no possibilities to pick zero stars. This company deserve a zero, instead 1 star. We rented a Van to go 6 people on August 14th . I have to pick it up at 8.30am. When we arrived, the young lady in the front desk only says Im sorry, we dont have the Van, we can offer you something smaller No Vans in backup, no solutions, no experience in someone in the front desk, neither help to process the Insurance money back, already paid. They dont mind about you or your travel plans....PLEASE, DONT GO WITH THEM!! They are the worst in Ant. Valley !

Review №14

2020-08-04 22:57:10

The worst car rental experience I have ever had! And I still cant get anyone from customer service to contact me. July 25 2020 I landed in Little rock Ark. went to the dollar counter as I had pre paid for my car. No one was there all the lights were out and the sign said closed because no Service . this was between 11;30 and 12:00 noon. No one called, or text. or E-mailed me. left me standing there with my daughter and 3 grandchildren. so I had to rent another car and pay for it to!! I still dont have any idea how to get my money back!!!!! Lorrie

Review №15

2018-12-07 20:00:24

Horrible experience. Awful customer service. They refused to rent a car to us because we didnt have a California driver’s license. We explained to Erin Salinas, at the front desk, that we were tourists from another state and in the rental agreement it only said “valid driver’s license”, but this was in vain. He only said that Camacho owned this Dollar agency and they only accepted California driver’s license. We requested taking to a manager, but Mr. Salinas didn’t even know the name of his manager! He wrote a telephone number to call the manager on a piece of paper and when we call from our cell phone, the phone at the front desk started ringing! Seeing we were going nowhere, we decided to cancel the rental and we left. Please AVOID this company if you want a good service. This franchise is NOT professional at all.

Review №16

2021-06-09 23:46:17

Good prices. I have rented every single car here. I travel a lot. Erin is the best, Always has something nice to say. Highly recommend

Review №17

2019-11-15 18:28:58

I shopped around online for the lowest price, as Im certain the average person does when planning a trip. I was pleased to find Dollar Car Rental on the low end and decided to book a car. Upon making the agreement and submitting a deposit of $234.77 the email invoice I recieved stated I would be paying an estimated $113.79 in additional charges upon pick up, bringing the total of approximate charges to $348.56. In the end the actual total charge is $704.13. I was absolutely tricked and lied to, the man who checked us in on the pick up day even lied about the current local gas prices in order to get even more money than agreed upon. I am very angry and I find it a very poor business practice to bait and switch your patrons in this manner. It is very disrespectful and manipulative to treat honest paying customers of your company like this. I will take a city bus before I ever use your services or sister companies again. $300 to $400 off the actual cost of services is not an approximation it is a trick. NOT HAPPY. I will be leaving this same review for others to see and hopefully save someone from being swindled as I was. Had I been told from the beginning the truth I would have had no reason to be this dissatisfied.Edit 11/15/19I was contacted by phone and email by someone from the company.Dear Valued Customer,Thank you for completing the survey regarding your recent rental with Dollar.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better rental experience for our customers in the future.Our aim is to resolve your concerns so that we can ensure that you have an extraordinary experience on your next visit.If I can provide any assistance, please dont hesitate to contact me directly by replying to this email.Sincerely,JOHN BROOKSI replied to his email and have not had any further correspondence with anyone from the company since. In the voicemail John Brooks left he offered to explain to me the charges and wanted to know about my experience when I picked up the vehicle. This was my reply.I listened to your voicemail, I dont need to have the charges explained to me further. I can see on the receipt how the charges are broken down on the itemized list. My issue is being told something costs X amount of dollars and in the end being charged almost $400 more than what I was originally told. As I mentioned in my feedback my definition of an approximation and the companys are obviously different. I know things cost money, when Im told what I owe for a service Im voluntarily patronizing it would seem to me a common courtesy of the recipient of my business, that they be upfront with me about the costs of said service. If I paid $700 then I should have been told my bill was going to be $700. When picking up the vehicle I was told that no gas station in the 10 mile radius of acceptable filling stations were as low as the price offered through the company fueling program and as soon as I drove out of the parking structure I saw myself that mostly every advertised gas price nearby was below what had just been communicated to me. My goal is not to rake any individual over the coals, however I do find the companys practice of purposeful manipulation and inflation of the final and total cost of the rental car to be very poor and unprofessional. If the actual price had been communicated to me in the beginning I may have continued to shop around, and obviously thats not what a business wants and so it seems purposefully deceptive. People should have the opportunity to decide with accurate information where they spend, and how much they spend. The quoted estimation at the time of booking did not reflect something close to the final cost. Plain and simple. Its the only reason were even talking now and the only reason why I am so dissatisfied.

Review №18

2023-10-20 18:50:59

Best service rental in the town Erin was very nice and helpful and professional.

Review №19

2020-08-07 22:23:58

Google for some reason wont let you add the actual location to this place, but do NOT go looking for it. Its an independent store, so not a real dollar. The woman who runs it never picks up the phone or calls you back, and goes to lunch at odd times without any indication of when she will be back. Dont waste your time. Dollar itself is terrible and not worth your time, but if youre going to go with it, do NOT use this location.

Review №20

2016-08-10 03:52:35

Bad experience. We reserved a Chevy impala. We reserved a midsized are. Not available.The first car we got, a Nissan sentra had a transmission that was going out. The transmission was slipping. Returned this car.The next car was a Dodge avenger. Smelled like cigarettes really really bad. They had no other vehicles available.... Hard to believe as this agency is in a car dealership. The tires shake really bad and the brakes make noise. The tank of gas was half full.Our family was squished in the back. We could not fit our Tias walker in the trunk.So, disappointed. Lets hope we make it home as we are Still in Las Vegas at the moment.Bad experience. Returned the car and the agent offered a 20.00 discount. Then instead of issuing a refund of the deposit she double charged the card.Heed this warning. Avoid this Camacho owned rental agency.

Review №21

2021-06-11 04:18:00

Needed a rental last minute and Erin was able to help us out getting a car asap. Will definitely be coming back whenever we need another rental.

Review №22

2013-05-23 22:15:54

I rented from Tony Ayala in Palmdale CA, and I wanted to write a review but this is all I could find SO I HOPE that corporate can view this. First of all I want to commend Mr. Ayala on the best customer service I have had in a very long time. He is highly professional and always treated me with a pleasant attitude and eager to meet my needs. I want to say that he is a great asset to your company because of his wonderful customer service skills. He is a bright young man with a promising future. I wish that everyone was as professional as him. Out of a 5 star rating I give your Palmdale CA location a 20. I will make sure that I send all family and friends in need of auto rental to Dollar in Palmdale. THANK YOU TONY for the wonderful way you treat your customers.

Review №23

2022-12-17 00:56:02

Erin is amazing!!!!!!! Best experience ever!!!! Most helpful person at any car rental location

Review №24

2021-06-12 18:01:54

Called Dollar rental spoke to Erin, I needed emergency rental, she was awesome and meet all my needs. She went above and beyond to help me out in my time of distress.

Review №25

2021-05-05 21:59:44

I have rented from this location twice and I have not had any issues. Erin at the front desk was very nice and helpful. I will definitely come back.

Review №26

2019-03-13 12:23:31

Dont plan on making your early LAX flight. I had to wait 30 minutes for shuttle to airport after turning car in at 4:50 am. Horrible shuttle bus reliability...never again!

Review №27

2020-12-12 20:34:35

BEWARE!!!!!!THEY HIDE A OVERCHARGE YOU!!!WITHOUT EVEN CHECKING THE RECEIPT AFTER YOU RETURN THE CAR!!!!YOU ASK SOMEONE I NEED A RECEIPTTHEY SAY ITS OKWE EMAIL YOU...RIGHT! STAND YOU GROUND!!!TWICE GOT OVERCHARGE FOR GAS!!!!LATE RETURN!!I I WAS SAMRT TO KEEP A TAKE PICTURES OF THE VEHICLES AFTEER 2 WEEKS BATTLE THEY GAVE MY MONEY I DONT PLAY THAT!!!!!GAME

Review №28

2021-05-05 21:59:22

She has great customer service and got me the rental that I wanted thanks for my 2020 toyota corolla I love the way it drives

Review №29

2021-10-12 15:38:39

Great affordable prices and Erin got me all set up was amazing, and friendly. She made it so easy.

Review №30

2021-06-09 23:41:49

Grate prices, I rented a 7 seat outlander, and now my mom and aunts book the same one for their trip. Highly recommend.

Review №31

2023-02-06 22:54:45

Very friendly representative, first time renting a car, will definitely be back soon

Review №32

2022-04-11 20:40:52

Awesome customer experience and really helped us with meeting our needs. Thank you for sponsoring the PALMDALE sheriff station on our race.

Review №33

2019-05-13 18:15:30

Made an online reservation, doesnt tell you everything you need. Get there and they dont offer insurance, you have to have full coverage on your own personal car (comp and collision). And its with camacho.

Review №34

2023-10-20 18:52:31

Erin was very helpful and a life saver and very helpful and professional and helpful.

Review №35

2022-04-18 18:37:00

Very respectfully I like the service and everything was fast thank you dollar rental

Review №36

2021-09-20 16:40:49

Fantastic customer service from Erin. Great rental for the weekend!

Review №37

2022-07-29 19:58:47

Great customer service very helpful Erin Salinas is Amazine

Review №38

2021-06-10 00:13:18

Clean detailed cars, quick service and easy turn in.

Review №39

2022-10-05 18:05:25

Erin is awesome and super helpful.

Review №40

2021-08-12 20:49:37

Erin has a great personality

Review №41

2021-11-09 00:39:26

Great service. Fast and friendly!

Review №42

2021-05-06 18:39:58

They treat you good and fair.

Review №43

2023-06-14 16:32:28

Great customer service!!!

Review №44

2021-10-05 17:34:49

Great service, very helpful

Review №45

2021-03-30 20:08:44

All goodAnd very nice

Review №46

2021-06-23 23:57:09

Erin is awesome 😎

Review №47

2018-08-02 17:59:22

There were true to their word

Review №48

2021-11-15 18:27:02

Excellent

Review №49

2021-12-10 19:29:15

Excellent service👍👍👍