Presentation on Map Reviews Nearby

Culver City Toyota in Culver City

4.2 (199) 9077 Washington Blvd, Culver City, CA 90232, United States

Categories

Toyota dealer
Auto repair shop

Location on the map

Culver City, Los Angeles County, California, US

Phone: +1 424-298-6800
Site: https://culvercitytoyota.com/

Opening hours

Monday:8:30 AM–9 PM
Tuesday:8:30 AM–9 PM
Wednesday:8:30 AM–9 PM
Thursday:8:30 AM–9 PM
Friday:8:30 AM–9 PM
Saturday:8:30 AM–9 PM
Sunday:8:30 AM–9 PM

Edit info

Total reviews rating 4.2

199 Reviews for Culver City Toyota 2024:

Review №1

2024-06-05 20:19:27

A crackhead tried breaking into my tailgate and I had to get the lock fixed in order to start moving from apartment to apartment ASAP. Anyways does this look like a 705 dollar fix to my Tailgate locking cylinder (keyhole)? I did opt into getting this fixed because the parts were shattered inside and I don’t have the funds to buy the part at the moment (an additional 200 for the part alone) I thought this job would have been Toyota quality, but it isn’t. I called Edward the services manager to explain that down the line this would break again, because the lock is extremely finicky now (after spending 2 days with the fix), but all he kept saying is I’ll still need to pay for the part and install, but “they’ll keep in mind how much I spent, and apply it to the cost”. I also was suppose to hear back over 2 hours ago, but I’ve been ghosted at this point. I feel the guidance I received for this fix was wrong and the integrity and accountability of Culver City’s Toyota service department’s business practices are questionable. Not to mention my service before has always been great here, but this last visit has left a bad taste in my mouth. I’d advise any future customers to search elsewhere for fixes like this. I don’t make things up and my google reviews tells no lies.

Review №2

2024-06-07 18:02:40

Inquired about a used car . Sales staff choice Obi said it was not available until another week. So .... We waited made an appointment to purchase as he requested, we were pre approved. Appointment email was provided.Took a day off work, drove 3hrs to purchase van to have a text send when we were in the lobby they sold it last night . (But we were told wasnt ready until Fri)Didnt want to give us his managers name but said Ramona was in a meeting. This lacks integrity and shows dishonesty in their staff. . This is why sales people get a bad wrap. Lies, shady character and Toyota doesnt care about the person.

Review №3

2024-06-24 22:31:34

Brought my car in for a service (Samuel helped me) after three hours and a phone call telling me my car was ready, I came back to pick up my car. Samuel said it would be a couple of minutes, so I waited in the lobby. Samuel later tapped on the window near where I was sitting and pointed at his desk. I waited at his desk for 1hr only for him to come back and tell me that my car had been ready and that he had left the receipt for me to pay for on his desk while he was gone. When paying the receipt, he joked around, saying “Good thing, I was only gone for 30 minutes” Nevertheless, my expectations for car dealerships are always very low. car salesman and dealership owners/workers are some of the worst examples of working-class Americans.

Review №4

2024-05-18 18:17:07

Mo Djerbir is an excellent salesperson. I could not be happier for my purchase and financing of my 2018 Toyota Camry Impulse Blue car with 22,000 miles and a 7 year power train warranty, 1 year full car repair warranty, GPS tracking system and keyless vehicle entry.

Review №5

2024-05-06 20:39:28

I have been experiencing issues with several Toyota service centers over the years. I had never tried the Culver City location. The service rep (Sam) was a pleasure to work with. He kept me informed about what was needed to complete the work my truck needed.My issue came at the end of the experience. My bill was over $4000. Costly I know but I knew my truck needed some major maintenance because I just hit 150K two weeks ago. The problem was being charge an additional 3% for using a credit card. I didnt think that was cool. I dont see a need for me to pay an extra $130 for absolutely nothing.Toyota, with the issues Ive been having with your service centers the last 5 years it may be time for me to see if another manufacturer will appreciate my loyalty.

Review №6

2024-02-23 20:48:24

2.5 hour wait time, and when I inquired on the status of the car, my advisor told another advisor to give me the paperwork without explaining it to me. I had to inquire what was an immediate fix need and inquire about qoutes. When I spoke to the Service Manager, he was lolligaging too and never apologized about the service I received. Gave me the quotes and said here you go.No further explanations about the service needed or recommendations.

Review №7

2024-05-21 23:05:18

Edit: I asked for the VIN Verification document to prove the service was rendered. It’s been two days and they missed the deadlines they gave me for producing it. I was told they are having trouble finding it, which is very suspicious.Original: I wish I could give zero stars. If you want competent service, AVOID!Claimed my car was done without actually providing one of the listed services.Then lied about providing said service (VIN verification).Hung up on myself and my partner multiple times when inquiring about services.Held car for 3 days just to not provide service.Kept calling asking how the service was while they were still in possession of my car.When I reached out asking what happened, the rep kept reading my records incorrectly and claimed we were waiting on a part (it was a sticker, which did arrive and that service was completed). In the end, they told me the don’t know what went wrong, were rude, and didn’t show a shred of empathy for their errors.

Review №8

2024-05-07 21:56:31

EDIT: Everything has been taken care of and Ive had an overall pleasant experience with Toyota of Culver City. The folks I dealt with were kind and attentive. I would recommend. It’s just a little tough to get someone to call you back until you finally get to the right person :)I have tried to get assistance after my purchase and have been largely ignored. Please please have someone contact me and I will edit my review.

Review №9

2024-01-09 09:57:43

Typical slimey used car lot. Car was listed $2,000 above kelly blue book, despite being in obvious fair/good cosmetic condition with dings and rust. They lied and said it was a personal vehicle, even though the car fax were pretty obvious this was a company car. From the moment I called, there were 5 different people bickering about whose “sale” it was, even had to wait 20min while they figured it out.Finally agreed on an out the door price with a salesman and their boss, only to have the professional slimester in the back (Angel) put on the “personal connection” show all while adding and additional $1,300 to my bill. He put in charges that no one had mentioned, and made sure all the signature pages of the documents contained no information about price of the car. At the end I just wanted to go home and caved.Every step of the experience was lies and greed. Was lied to constantly and not respected. Felt like I needed a shower after talking to these people. Now I have to drive a car I know I got screwed on.

Review №10

2024-06-16 20:51:31

Amazing customer service. Got helped out by Raymond and I have to say he made the buying process super smooth and was willing to get us the best deal. Will for sure recommend everyone to come to this Toyota for any of their car needs ! Again. Thank you Raymond ! 🙏

Review №11

2024-06-11 05:14:45

I am deeply dissatisfied with the business practices at Toyota Culver City, both in the dealership and service departments. My experience has been extremely disappointing for several reasons:Misleading Warranty Information: When I purchased my vehicle, I was assured by both the finance and sales officers that the warranty was bumper to bumper. However, today I was inexplicably charged $570. When I sought clarification from a service member, they appeared to be under the influence. Despite my efforts to resolve the issue by visiting the sales department, I was redirected to finance, where I waited for 30 minutes without anyone addressing my concerns.Poor Customer Service: Last year, I encountered unprofessional behavior and a lack of detailed explanations regarding maintenance work from the service team. Unfortunately, this year, I experienced similar issues, indicating a persistent problem.Inaccurate Information: The information provided by both the service and sales departments is inconsistent and unreliable.Unethical Business Practices: The dealerships actions are not in alignment with fair business practices, which is a serious concern.Based on these experiences, I cannot recommend Toyota Culver City and urge potential customers to consider these issues before engaging with this dealership.

Review №12

2024-04-14 00:40:53

Huge waste of time trying to sell my car at this dealership. Got a verbal offer over the phone pending an inspection of the car when it arrived at the dealership.Upon arriving at the dealership, they quoted me several thousand $$$$ less than the phone offer because the car “needed new tires and brake pads.” A full set of tires and pads for this car would cost about $750 all-in at most.This is after the car was fully inspected by an official Volkswagen dealership about a week prior. Typical shady dealership tactics. Take your car somewhere else.

Review №13

2024-06-02 06:41:29

Took in my car because I received a pop up message “ Engine Maintenance Required” they told me diagnostic was $235 then said the issue was due to coolant bypass valve and total cost I paid was $960. I checked the receipt and it says labor was $776 and parts were $142. This is an issue that many other 2019/2020 vehicles have so it should be covered under some type of warranty. I asked the guy what caused this or how I could have prevented it and he said it wasn’t my fault just the valve got clogged for some reason. That is a lot of money for something that wasn’t my fault when I do all routine maintenance and take good care of my car. I explained all of this to the rep and he said that was the lowest price he could do and had received manager’s approval. Toyota please stop scamming your customers.

Review №14

2024-03-22 17:03:13

George and Romonia have a great team and they made the whole process simple and a pleasure. Culver City toyota keep up the great work!

Review №15

2024-06-11 13:43:16

Switch and Bate!Purchased my car out of state, was told there were 4 new tires mounted in November of 2023, verified by CarFax. However, upon receipt of car, the back to tires were bald! The car only had 4,000 miles on it. The tire shop said the bald rear tires were from Sept of 2022. With the low miles it is impossible that these tires were new.How does any dealer with morals allow a car to be sold in this shape!

Review №16

2024-06-25 21:23:59

They are selling used vehicles vehicles at 20 percent more than what theyre woth brand new. They even tried to offer me a 5 year old yaris with 50 k miles for 22k. Original msrp is only 18k for one brand new. Staff is smoking blues.

Review №17

2024-03-25 23:08:37

*Avoid Culver City Toyota - Unethical Business Practices*They lie: the finance department told me they don’t sell the 1 week insurance which all Toyota dealers sell to force me buy the 1 month insurance, they gave false information regarding the interest start date and the cost of the insurance to make me sign the contract. It is very clear that they don’t mind giving false information to close the deal.I authorized them to pull my credit report once, but they did it 5 times costing me 5 hard inquiries.They don’t know what they are doing: it took them hours to help me get an advertised Toyota deal.I would go for any other dealer even if I will sacrifice the price.

Review №18

2022-07-28 23:20:18

My experience at Toyota Culver City was one of the best experiences I ever experienced at a car dealership! My first encounter was with Alex! He made the impossible happen. He really cares about the happiness of his customers. As soon as I spoke to him he said he was going to make it happen not to worry. He did exactly that and kept his word. He fought really hard for me to get my Lexus IS 300 F sport. Once I got to the finance department I met another incredible person Abe! He made it happen. Most definitely is the best at his job! If I can give this dealership 10 stars I would. If you ever need a car please ask for these Two gentleman. :) Alex and Abe true MVP’s!

Review №19

2024-01-31 19:45:45

When my tires were stolen off of my recently purchased car, I was so upset and had no idea what to do. This was my first car so nothing like this has ever happened before. Sam helped me the entire time and was just above and beyond nice. He made me feel included in the process and was extremely friendly. While the circumstances of my situation sucked, I was glad Sam was the person to help me figure everything out.

Review №20

2024-03-09 05:50:54

I went by today, 3/8 around 6pm. Was looking around for a possible new vehicle. I wanted to view what the rooftop vehicles had to offer. Guy working for dealer asked me what i was looking for, i told him i was not sure but was hoping that something would appeal to me. Guy got standoffish crossed his arms and told me everything they have is out. Which I know is not true. I called ahead. He basically blocked me from entering. Guess Culver City Toyota does want people to buy from them. Customer service from the sales team sucks.

Review №21

2024-04-26 18:25:23

7hrs to change 1 tire. I had another new tire that was recently rotated, instead of rotating the newest one to match the other new one to maintain the wear and tear as usual, they left it on adjacent sides which I had asked them not to. “best tires in the front please” - i get there to pick up my car and they didn’t do the tire rotation as asked even though it’s on the paper under “advisor notes” (it’s literally just one side.) now when i pick up my car and drive home, i noticed there’s scratches on my rim by the lug nuts on the side that they rotated. damned if you do, dammed if you don’t. service manager was very dismissive, i don’t think i even got a word out to him besides my wiper fluid being a bit low (literally got it serviced from them last week) - this situation confirmed i can’t trust them and any of their inspections regardless what’s being said or what’s on paper.last time coming here. it’s 3 min from my house, i’d rather go to a further one than this one.

Review №22

2024-06-04 23:05:50

I had a situation with my last car and needed a new one as soon as possible. Mo took care of me from start to finish. I was very skeptical at first because you hear of tactics that car salesmen use and so on. I had a very great experience and I was able to leave with a car I wanted, a used VW Jetta. I will also note, the playlist playing at the car lot was very good as well. Thank you Culver City Toyota!

Review №23

2024-05-24 21:33:58

First, they gave me a 3 oil change charge in my contract, something that I didnt want, but I took it because its oil change and it wasnt expensive. Then, I made an appointment today, and they said it was going to take them 2 hours to do the oil change. This is unacceptable, especially since I had an appointment. I went to Benjis tires and they did the oil change in 10 minutes.

Review №24

2023-04-10 05:41:16

I was greeted quickly once I arrived at 11am and my sales person, Christopher, was nice and knowledgeable. However once inside the Culver City Toyota facility I didn’t want to stay. The coffee machines were out of order, there were no courtesy snacks offered, and the WiFi was not strong nor connecting. So for the three hours that my car was getting maintenance, I had to work out of the Starbucks a mile away. For my next check up I look forward to going to the well maintained Culver City Toyota facility.

Review №25

2024-01-09 18:53:22

After several attempts to be understanding with the quality of customer service, it obvious this location needs better management to hold service representatives and their technicians accountable. From several scheduled maintenance appointments lasting hours most recently 5 1/2 hours to only find out my car was rushed after asking about it maintenance to poor inspection of my car which is negligent, this location has definitely needs to be inspected. I emailed the Service Director right after my experience, almost 2 weeks ago and someone still hasnt heard back about my service warranty. Definitely recommend to avoid this location to prevent stress and possible hazards with your car not being properly inspected because they take in to many cars they can actually handle. I came here this service location because my previous toyota service place would have technicians drinking and no one said anything. Culver City seemed like a better options but I guess they are on the same page of just wanting your money and providing poor service.

Review №26

2023-05-27 18:47:28

I have purchased a FEW cars in my years and my experience at Culver City Toyota was by far the most natural and humane I have ever experienced! I wasn’t the easiest case but that didn’t stop them from being PROFESSIONAL and handling each hurdle with respect for who I AM not the things that happened previous… K’Lee is the GOAT! When we met at the Car Show a few weeks earlier, he wealth of knowledge of CARS #periodt, let me know she was the one I could trust. You see I am new to California and without a guy or family to assist, I wanted to feel comfortable in the process! KLee Gordon is the epitome of professionalism and integrity… This young lady answered ALL my questions, old school interrogation style, and gave me the pros and cons and let me make the decision! I love my 2023 Toyota Corolla Hybrid, Thanks K’Lee and the Team at Culver City Toyota! 🦋 #intentionallyme #californiadream

Review №27

2024-03-10 01:06:46

I feel so taken care of by these wonderful folks!Toyota really took care of servicing my vehicle, working with a difficult situation to repair my lifeline vehicle. They worked on my pricing with such a high level of care and responsibility, taking ownership and being incredibly proactive on servicing my vehicle. It could have literally saved my life.Demetrios really went to bat for me, and I got a loaner in the meantime (my next vehicle will be a Corolla Cross, which I will buy from Culver City Toyota if I can), and the repair work was done magnificently.So happy to be driving my little blue Prius C again. You really get what the best from Toyota: Toyota customer for life!

Review №28

2024-04-26 00:56:12

Took my 4runner on Tuesday 4/23/24@4pm for simple oil change. Got a complimentary text update that my advisor name is sam and that its not done yet . Didnt get anymore update that day. Wednesday come still no update. Called them and cant get ahold of my service advisor nor any advisor to give update about my 4runner and again I waited no text no calls no update. Come thursday I called first thing in the morning and receptionist told me that service advisor sam is off today and that they will have somebody else call me regarding the update. 1050am I called back since still nobody calling me back. The guy answered was nice enough and had brain to personally check in system instead of transferring me to someone to check the status of my 4runner. He told me the 4runner was ready idk when but its been ready. Told him nobody called me about it. He was speechless. Not his fault but great service from culver toyota. Not coming back here again even if I still have car care advantage package left.

Review №29

2024-01-11 01:03:04

Its been almost 5 hours for them to be able to do a simple service on my car. When I arrived the advisor CHARLES said 3 hours.I texted the so called advisor CHARLES and havent received a response. I even called the dealership to know if my car was ready, the lady transfer me to CHARLES so I could speak directly with him. Guess what??? He didnt pick up the call, Shocker.I dont see the point in making an appointment if Im gonna be waiting for more than 5 hours.Either you train your personal better or hire more people to do a better job.You guys need to improve your customer service ASAP.

Review №30

2024-03-31 16:22:33

I recently bought a car from Culver City Toyota and had a great experience! I was helped out by Sheldon, who was incredible! I highly recommend asking for him if you are looking to buy a car at this location.

Review №31

2023-07-03 16:29:20

I had such a great experience purchasing my car at this Toyota. Buying a car is already a stressful event and the people over there made it much easier for me. Angel and Nazim really listened to all of my concerns and made everything possible to get me the car I wanted within my budget. They were super friendly and put no pressure into buying the car. Even my friend who came to support me said his experience was way worse compared to what we just had here. Strongly recommend this dealership!

Review №32

2024-01-13 00:51:54

Previously 5 stars after we bought our Camry here - updating to 1 (zero if I could) to reflect their service department. Response when discussing issues over the phone is met with we dont know who you talked to and have no record of it, what they say is wrong, charging you for work that was already completed elsewhere, and complete unprofessionalism. No plans to ever return here under any circumstances.

Review №33

2024-02-27 21:32:17

**Avoid Culvert City Toyota - Unethical Business Practices**I recently had an extremely disappointing experience with Culvert City Toyota that I feel compelled to share. They sold me a car, entered into a contract, and even had me wire them the money. However, to my shock, they called me later to inform me that they had already sold the car to someone else.It became evident that they used my offer to leverage a higher price from another buyer, leaving me high and dry with no car and no refund. Despite repeated attempts to get my money back, they have been avoiding me and showing a complete lack of professionalism.To make matters worse, their manager, Ronnie (if thats even his real name), resorted to vulgar language and treated me with utter disrespect over the phone. It was like dealing with a scumbag gangster straight out of a bad movie.Culvert City Toyotas deceitful actions are a stain on the reputation of Toyota and car dealerships in general. I strongly advise anyone considering doing business with them to steer clear. There are plenty of reputable dealerships out there who actually value their customers.Save yourself the headache and frustration. Dont give Culvert City Toyota your business. They dont deserve it, plain and simple.

Review №34

2024-01-19 20:32:20

I sold them a car 6 weeks ago, when I called today they had not even requested a new title and told me I could either do it myself or wait another 6 weeks. I am contacting a lawyer to find out my options as they will not pay me or give the car back. Aaron(Erin?) is the sales member I worked with so I would definitely at the very least avoid this guy. The sales manager angel, was also little help and tried to justify their mistake in the situation. I would just use another dealership in the future as these guys don’t seem to be competent enough to even follow California laws

Review №35

2024-05-13 18:03:33

Worst dealer . I leased a truck from this dealer Ive had it for the last 3 yrs and for the last 2 years the car has been making a noise when turning . Only reason why I went with a toyota was because theyre supposed to be reliable cars i wanted to purchase the car at the end of the lease. well the car doesnt even have 30,000 miles and its making a noise ! And yet its been brought in to service and no one can figure out what it is . I tried to take the car to another dealer but I have to pay out of pocket for something that should be resolved since the car is under warranty get it together toyota of culver city!5-13-24I have emailed you .

Review №36

2024-02-22 09:05:50

I have had issues here before but decided to give them another shot, which was a mistake.I arrived a few minutes early, I opted to take the complimentary uber ride home via online scheduling. The agent told me that it was only a one-way uber ride, which is ridiculous. I dont know when this went into effect because they offered roundtrip uber services in the past. I then said, I will go home and bring my computer back because I have work. He said the vehicle needed to stay there and assured me it was a light day and shouldnt take long. So, I agreed to stay.An hour went by, I tried to get an update on the service completion, and no one could tell me a thing, they just kept saying that a message was sent to the agent, and he would be right with me.It was not until the time went to two hours that I demanded answers. I along with 2 other families tried to get help and we were all waved off by staff. I went outside to ask for updates. I was told that they were working on my vehicle and were almost done. As I am standing outside, I see my car drive pass me towards the garage. They lied; I called them out, their reply, we will put 2 people on the job to make it super-fast.Apparently super-fast took another 30 minutes. The communication throughout my service was horrible! I asked questions to the agent when the car was done, and he seemed to have an attitude. He huffed and puffed like I was annoying him, which made me even more frustrated.The time before that, I went for a simple oil change and when I got my car back, which was clean prior to drop off. Trash and debris lay on the floor of my car. I also found a cracked plastic piece on the floor; I thought it was just trash. So, I vacuumed and cleaned the mess that was left.It wasnt until later that my dad noticed, a small plastic piece on my gear shift was missing, and then it clicked. That was the broken plastic piece on the floor.I contacted Toyota and my issue had to be escalated to a manager. They ordered the part, and I requested it be shipped to me, as a travel nurse I didnt know when I would come back to California.They kept urging me to just pick it up whenever I am in town and did not accommodate getting the item to me. A year later, I am back in Los Angeles and go to get the part.There was clearly no organization on keeping my claim or issue opened until the problem was solved. It took a while for someone to finally see the open case for the part they broke.After, the agent claimed he couldnt find the part and would need to re-order it. Frustrated I said, I am staying here until someone can do better. Magically 30 minutes later they found my part and said it was lost in the inventory blah blah blah.They put the part on but never apologized for making me wait a YEAR to get a part they were responsible for breaking.BEWARE.

Review №37

2024-05-18 22:37:41

If you ever need to buy parts, don’t bother asking for Art. He has horrible customer service and is prideful, always insisting he is right and the customer is wrong. Despite my due diligence in confirming that the parts would work for my car before picking them up, he was still unhelpful.

Review №38

2024-03-28 19:17:16

Representative didn’t really care,Hardly asked me anything or talked about what services I would need. Pulled up to service and asked for my last advantage care redemption, confirmed that a multipoint inspection would be included to see what else may be wrong, he said yes. Waited about an hour and a half in the lobby then was told the vehicle was ready. Representative just had me sign and that was it. I had to stop him to ask, what about the multipoint, is there anything else that needs to be done? On the back of the sheet it listed recommended services that I had done only a week before; When I told him that, he said we just recommend all these services based on my mileage. Then what do you guys really do during a multipoint inspection?! Would not trust them. I will not be returning to this dealership.

Review №39

2024-01-25 22:42:22

DO NOT GO THERE!! Worst service I’ve ever received. They’re rude, incompetent, and completely overcharge. I went in for a service repair, the woman taking my car in didn’t know how to turn my car on and had an astonishingly rude attitude, asked for 2x the price that I knew I should be paying, and when I went to pick up my car later — they had lost it! Within a day! I had to wait an extra hour for them to figure out where they had parked my vehicle. They also had the audacity to ask to purchase my vehicle for 1/10 of the kbb price and kept on trying to list imaginary issues to charge me for. Worst, worst, experience ever. I wish I could give a zero review. Shame for the Toyota name. Go to the Santa Monica Toyota — better prices and much kinder people, or to a smaller local shop.

Review №40

2024-05-12 13:25:36

Tried to buy a car. Dealership was not willing to answer phone calls, nor make a deal. However the manager got ahold of me. We struck a deal on that car. They have great prices and can work a deal fast. Thankyou guys

Review №41

2024-01-10 07:28:32

Do not come here if you want fair pricing. Not recommended.My car-buying experience took a disappointing turn when, after accepting my offer, the dealership revealed a $4000 bundle of unnecessary accessories, including a baffling $1000 digital license plate. Despite trying to negotiate, they insisted on the additional charges, claiming it offset a discounted car price. This lack of transparency and insistence on unwanted extras left me disillusioned. I cannot endorse a dealership that employs such tactics, seemingly taking advantage of hardworking individuals.

Review №42

2024-02-08 17:58:19

I needed to get my check engine light checked out, long story short they had me pay 1650 after the diagnostic and maintenance. Next day my lights stop working, cabin light, gear shift light, everything. I take it and they try quote me another couple hundred dollars. Then the very next day my car doesnt start. I call and say maybe there was some mishap on the mechanics behalf and I get gaslit by this lady over the phone saying “we dont do thorough diagnostics” but I had a vehicle inspection report right in front of me that I paid to get done saying everythings okay. Then she transfers me to just schedule another appointment. I find this out a bit later, one of the mechanics must of misplaced my terminal screw for my battery, so it couldnt be entirely connected. The workers simply talk amongst themselves and werent helpful or understanding at all. My dads been taking his vehicles here for years but I’m very very unhappy. This location needs to do better

Review №43

2024-04-04 15:02:38

First attempt to get service with Culver City Toyota. Website severely outdated.Valet service still noted as free. After providing vehicle and make, oil change price was quoted. Two text confirmations and 5 phone calls over the week prior to the appt later, the ‘day-of we are on our way call’ said valet is now $19.99 and oil service (only) was quoted 2x online price and previous conversations. Rationale “oh that was for Covid.” I’m unsure how to make sense of that and was just told sorry.

Review №44

2023-08-01 05:32:39

I dont recommend this place for you to repair your car.Never in my life have I had a bad experience at a dealer. This is the worst experience I have had in my entire life regarding the repair of a car. took my 2014 Toyota Prius to repair. I have taken it to repair 3 time And the three times Ive paid them my money and they havent done the job it looks like or its a scam. Supposedly they are professional people who work in mechanics who know what they do they know how to repair but its not true they leave things worse than they were they damaged my car is worse than before. I took him to have the lights that They tell you when they give you the car that they have repaired the problem but when you drive more than 10 o 25 miles the problem goes back to your car and you have to pay them more because they repair it again.had been turned on from the ABS and another brake light that are related to each other but they did not repair any of the lights. worst of the case that it seems that the manager is a scoundrel like the workers because if you see in my comment the manager says Julio contact me to be able to help you we help you here we want all our customers to leave happy I sent many messages to him to his email that he mentions in my ad and to date he never answered me it is just a way for them to He tried to communicate with him and he never answered. Hes a fake. Hes a thief just like the others. The massage that the manager or manager is embarrassed because he tries to deceive people by saying communicate with me. And he never responds to emails sent to his address.

Review №45

2024-01-27 23:37:04

If youre looking for a dealership where your time is not valued or even respected, come here! I schedule an appointment two days prior and received confirmation to test drive a 2024 Camry. When I arrived on site, the assistant told me that Karlen is at the gas station and that I should wait for him. She then proceeded to tell me that they have no 2024 Camrys available, but has a 2022 Camry that drives similarly. She goes to her office for a bit and comes out stating, We actually sold that car, so we only have hybrids. If a customer is looking for a specific car, sets an appointment for that car, and receives confirmation that will be the test drive car, wouldnt it be common sense to confirm that you have that car?! Good luck to this dealership and to all customers that choose to come here. Youll need it!

Review №46

2024-03-25 00:01:15

Car was filthy, scratched, scraped and had grime in the buttons and throughout the interior. Salesperson was friendly, I put this more on the management. She explained they don’t have a detail shop onsite. Too bad for such a low mileage vehicle. They also tried to add on pladtech? (Similar to LoJack it seems) and minimal paint protection film for $2k. They ran our credit, even though we asked them repeatedly not to. Ultimately a waste of time, we passed on the vehicle.

Review №47

2024-06-12 21:25:35

Had one of two Cyber Trucks in the LA area that my nephew was interested in buying. Alas his accountant said they were banned in England because of the angular front wont pass inspections!

Review №48

2024-02-03 19:43:46

I was in the market for a new car, so I began my journey online through a third-party website for a specific vehicle. This website happened to send leads out to different dealerships, making it a bit confusing and overwhelming with the number of people contacting me. I kept mixing up the people and different Toyota dealerships that were reaching out, struggling to keep track of who was who during the initial steps. Eventually, I decided to stick with Erica from Culver Citys Internet Sales department. We had a little back and forth and missed each others calls but eventually ended up setting an appointment to meet with someone.When my mother and I first arrived on the lot, I expected to be swarmed by old-school car salesmen eager to secure their next client. It was a relief that wasnt the experience; however, upon walking into the building, there were a couple of guys at their desks—one to the left and one to the right. They just looked up at us and then looked back down—no greetings or offer of any assistance. I eventually found someone walking by and told them we had an appointment with someone, whose name I couldnt recall. The associate informed us that this person was not in and kindly asked us to wait.Miguel came out, introduced himself, and shook our hands. He was warm, friendly, and professional. He explained everything thoroughly, and since the car that was purchased was reserve-only, I had to place an order. Miguel was very detail-oriented, answered all questions, and kept me in the loop the entire time. He even got my car in earlier than quoted!I returned three weeks later to pick up my vehicle and finalize the paperwork. My mother was with me. Miguel came in on his day off to accommodate us and our schedules.My only discontentment was with the Finance Manager. Although he kept it professional, the level of sincerity was not in line with Miguels. My mother, whos almost 70 years old, had some questions and objections to a few things. I know how she can be sometimes; although very intelligent, shes not as sharp as she was 20 years ago, and I felt like the Finance Manager had little to no patience. His body language and smugness were very off-putting. After the contracts were signed, he shook my hand and didnt even address my mother, immediately leaving as he had someone else to deal with. The impatience combined with the smug, arrogant attitude left a bad taste in my mouth. Buying a car is supposed to be a momentous occasion, and we left his office not with that warm feeling you get when purchasing a new vehicle.When delivering the vehicle keys, the final guy made up for the Finance Managers less-than-excellent customer service. He was patient, walked me through the app setup, and digital license programming. He explained everything thoroughly, and thats what saved this review. I wish Miguel could have been the representative throughout, as he is an asset to your company and makes you want to refer everyone to him thats in the market for a new vehicle.Thank you, Culver City Toyota. Miguel is a rockstar!

Review №49

2024-03-29 16:39:17

My experience with Culver City Toyota has been the most frustrating experience, primarily due to my interactions with the sales manager, Shally Cruz.Initially, Shally and her team seemed attentive, but it quickly became apparent that their follow-up was more about pestering than genuine assistance. Despite assurances of timely communication, I was left in the dark for two months after placing a reservation for a GR86 Tueno edition. When I finally reached out for an update, Shally and her team pretty much ghosted me.Upon receiving the specifications and the MSRP, I was taken aback by the exorbitant $7,500 market adjustment rate, a far cry from what I was initially led to believe. It became evident that Culver City Toyota was not interested in providing fair pricing but rather in exploiting the popularity and scarcity of the vehicle.The process to cancel my reservation was met with the most frustration. Despite multiple attempts to contact Shally and her team, I was met with silence. Apparently no one else besides her could initiate the cancellation. And again, it was impossible to get her on a call / text / email. It is unacceptable that they would make it nearly impossible for a customer to cancel a reservation for a vehicle they havent even seen or test-driven.Its evident that Culver City Toyota prioritizes profit over customer satisfaction, exploiting the demand for popular vehicles to impose inflated prices and disregard customer concerns. I urge others to avoid Culvert City Toyota and seek business elsewhere to save money and emotional toil.

Review №50

2024-03-07 01:46:11

Overall experience felt like I was being taken advantage of and off course that is what the dealership is known for. Your dealership charged me an extreme amount $260 to run a scan on my car. Of which they gave me little to no detail of what scan codes returned. I asked for additional detail of the codes, and your front desk worker looked at me like they didnt know what I was talking about. The only thing they knew was that it will cost over 3000 to fix. The battery was in perfect condition, and still held a charge. But they didnt care to go further to understand. Its highway robbery, I took the car to another service mechanic, and they fixed the issue for less that 700$. Toyota and this dealership should be ashamed of themselves to take advantage of people. Im sure If I was someone elderly and didnt have extra time to spare you would have been happy to take you upon that 3000$ offer. Your company is disgraceful.unbelievable that you are able to do this just for a computer read out!!!

Review №51

2024-02-29 03:40:04

Dont let these bozos near your car even for the free included maintenance. Just pay for a oil change somewhere else, its not worth damaging your new car.They forgot to put my oil cap back on my engine after an oil change. And when i brought it back they didnt even apologize. It couldve severely damaged my car. If they cant handle an oil change, i would never trust them for anything else.FULL STORY:Took my car in for my 1 year free toyota care tire rotation and oil change. Service advisor Charles called me when done. When i went to talk to him he had a super sour look on the face and handed me some paper and told me to sign. I asked what they did to my car and he just impatiently said hed tell me if Id sign. I dont know why he was so impatient. He sits at a desk all day doing nothing and im not going to sign something i havent read yet. Despite the rude service, i thought everything was fine so went home.Over the next few days, when i drove my car it had a weird burnt rubber smell. But didnt notice any issues. A few days later, i opened the hood to take a look to see maybe if they spilled some oil. To my shock, the oil cap was completely missing! This probably damaged my 1 year old car.When i took it back. Charles did not apologize at all. They put the cap back on but they did a super sloppy job cleaning the engine as well. I used a paper towel to wipe off left over oil.If they cant do a simple oil change, they shouldnt touch cars. And charles needs an attitude adjustment. Its his job to deal with customers. We arent just an inconvenience. Some of us are taking time off our real jobs to deal with his poor attitude. Other employees also had zero sense of urgency and just lazed around.Overall, just pay 60 bucks to jiffy lube or something. Anything is better than these clowns.

Review №52

2024-04-16 08:06:28

This dealership has an outdated internet sales department. Cant get a firm price by email. They want you to come in person and chat. Busy professionals dont have the time to waste and I dont need to elaborate on why this dealership wants to chat with a salesman .Conclusion: my $ is going to Longo toyota internet sales, again.

Review №53

2024-02-08 17:14:05

I had an issue with a brand new car I just bought. I had the foreman examine it and report it to Toyota. They falsely reported that they FaceTimed the task case team to witness the problem and they deemed it normalThat never happened. I was the there the whole time with the foreman. They never FaceTimed anyone. Now Toyota closed the case on me due to their lie. I cant even bring it to a new service center because of this is now on the case record.Avoid this place. I still cant get a call back from them on this issue.

Review №54

2024-01-24 19:02:43

-Took 4 hours to spin the tires around and have an oil change.-Offers Uber ride one way free of charge (the last 3 times I came in they did not offer any ride)-$40 a day to rent a vehicle while yours is getting serviced, incentivizes them to take longer-$260 to CHECK how to fix my fog light (aka plug computer light in, even though fog light was out of socket already and clearly damaged)-Another $260 to check the the tire light-- I asked thrice if he meant in addition to the other $260 and the servicer said yes.-Called us to let us know that the vehicle was extremely dangerous to drive and advises us not to pick up the car. Said it would be $450 to fix the brake pads.-When we arrived the brake pads were listed as yellow moderately worn on the sheet. Perfectly safe to drive. The right headlight suddenly did not work. When approached about the issue the servicer gaslit us, telling us Id have to look at the cameras and talk to my manager who is gone for the day, come back tomorrow. Even though he confirmed that there was no issue with the headlight when they did the take in report.What would have cost $1000+ at the dealership, ended up costing me $120 total at an autobody shop and AutoZone.All in all, the dealership does not treat its customers right and attempts to scam at every corner. Not coming back.

Review №55

2024-03-25 20:31:12

I am very unhappy about my recent experience at Culver City Toyota.I came to the dealership to test drive a RAV4 but was pushed into buying a new Bz4x the same day.My sales associate was Julian, and we got to test drive the SUV together.I asked for a quote on the car and how much they would give me for my 2016 Prius trade-in. I didn’t not want to buy a car the same day, but the sales manager TJ pressured me saying, “let him worry about the numbers.” As a single female, I wasn’t prepared to make the purchase on this same day and wanted time to think about things.I ended up agreeing to the new 2023 model because of 0% financing for 6 years, with my Prius trade-in, and $10k down. I would have preferred a used 2023 model with 2k miles to have no payments.In finance, I declined the extended warranty 3 times but eventually agreed. I will try to get a refund on this within the 30 days allowed. Also, I wasn’t offered a “cooling off option” in my contract. I tried to return the car 2 days later after finding issues with charging. The sales manager TJ said they would be able to take the car back at $15k less than what I paid. It seemed a little extreme, as I only drove the car 20 miles, to home and back.My sales associate told me things I found out not to be true like an EV tax credit and my insurance would be cheaper. This car is too big for me, as a single female. I also prefer a hybrid car with less issues with charging. Julian ghosted me after the transaction and would not help answer my questions anymore.This dealership does not care about people, just making a sale.

Review №56

2024-04-04 14:51:57

Culver City Toyota has got to be one of the WORST dealerships in L.A.I came here bright and early for a service appointment and waited over 4 hours for my car to be checked and what do you know ... NO work was done on my car. I sat there all this time while staff reassured me that my car was being worked on. In fact, the man in charge of my car (Luis) lost my vehicle and spent over an hour trying to find it on the lot. Ridiculous! I had to come in the next day and literally demand that my car be looked over. In total, it took this dealer over 24 hours to see my car.When I arrived at the dealership, all the workers were on their phone - unattentive, distracted, and completely unaware of what was going on. Luis was rude and condescending towards me and my dad (who came by to help). He failed to update us about my vehicle and actually left for the day without anyone knowing his whereabouts. When I asked for Luis several times, no one knew where he was and just blew me off, saying that he was on his lunch break. Finally, someone confirmed that Luis left the building ...You may be wondering why I came for service in the first place. Well, to make a long story short, I purchased a pre-owned 2021 Lexus NX350h from this dealership a little less than 3 weeks ago and already it has been showing problems ... the tire pressure sensor is kaput, brake pads are worn down, and the entertianment system is broken. A simple test drive around the block did NOT bring these issues to light. Unfortunately, this laundry list of problems was not disclosed at the time of purchase, neither by Carfax nor by Culver City Toyota.This Toyota dealer has sent me away to Lexus so that they can deal with the problems. Obviously, Toyota doesnt want to be responsible for repairing a broken car which they were so eager to sell, even though the car is UNDER WARRANTY. Im considering taking legal action because of this blatant refusal of responsibility. Im currently without a car because Lexus is trying to get to the bottom of the issues. They are keeping my new car for the time being ...Frustrated is an understatement, I am BEYOND angry at this lack of clarity from Toyota. Ive never experienced such poor service. I was planning a road trip this weekend to visit family and had to cancel because my car is in the shop.Avoid buying your car from here, if you can. Even if the sticker price looks appealing, theres probably a whole bunch of issues lurking in the background, which will end up costing you time, energy, and money in the end.Im very disappointed. This dealership needs some serious work. Stay away!

Review №57

2022-11-11 22:07:09

Very bad service, will never take my cars again once I finished my Oil change. They are ripping customer selling defective batteries, I paid once it failed in 3.5 years, they pro rate and charged me $75.00, new one I paid $101.00, again the 2nd one failed in 11 months and they want to charge another $100.00Toyota product keep failing and they almost want to charge another $85.00For battery suppose to last 5 years.Original date of purchase was 11/23/18 You can do the math.On top bad service manger John and big Service director who like to eat on his desk every time I go to dealership.No respect for customer.Just ignore the customer complaint.I suggest please watch out what you pay for. Inside shop employees are fine but management try making extra money from customers.

Review №58

2023-03-28 18:40:23

David the car salesman and A the Finance gentleman were both amazing. They made the process fast easy and simple. They even made sure I had a full tank of gas before my long drive home! Definitely recommend!

Review №59

2023-04-06 21:18:16

I had a truly horrible experience with Toyota of Culver City, and I feel compelled to warn others to stay far away from this dealership. I sold my car to them, and during the inspection process, I made sure to point out any issues or defects, including the airbag light. I didn’t know what’s the issue with it, but showed them the light. After inspection they provided me with a price for the car, which I accepted. However, just six days later, they wanted to back out of the deal, claiming that there was an issue with the airbag that I was unaware of. They then demanded that I pay them $5K or they would not proceed with the purchase.Not only was this completely unprofessional, but it was also incredibly unethical. I saw the airbag light and brought it to their attention during the inspection, and now they are telling me that they arent going to honor the contract. Their representative even admitted on the phone (which I have recorded) that they made a mistake and that they knew I was transparent and that I didn’t know what is exactly the issue with airbag. Yet, they are still refusing to pay for the car or honor the contract. He even threatened me on the call I recorded, saying that they have an army of lawyers and can get away with not paying for the car.This kind of behavior is completely unacceptable, and it is appalling that Toyota of Culver City would use regular people like this. They have no regard for their customers, they demand $5K to honer the contract and I strongly advise anyone thinking of doing business with them to steer clear. I have already cancelled my insurance and removed the car from my name, I was planning to travel and now 2 weeks after they have a car in their possession I have to deal with these unethical people. If you know what to do in this case, please reply here. I’m looking for a lawyer who’ll take the case. I have a phone recording that proofs everything. Who can I report them to for treating customers this way and threatening me? Please spread the word so other people won’t get tricked by them just like I was.(photo shows the lights I showed then when they bought the car)

Review №60

2024-01-10 17:20:31

After calling to make an appointment, and given the name of a female salesperson Kailee, they called me twenty minutes before the appointment the next day saying I would be meeting with Dominic. I told them thats not who I requested, and they told me there was nothing they could do. Upon arriving, a salesperson named Moe started helping me, even though I told him I had an appointment with Dominic. I had a specific car in mind, but he had me test drive the same model that was 3k more in price. And when I say test drive, he literally took me around the block and then back to the dealership as the cars fuel tank was on E. Upon saying I was paying in cash, Moe tried to rush me out of the door, so I left. Terrible service, completely unorganized, and tried to get me interested in a more expensive car instead of showing me the one I wanted to look at. Dont go!

Review №61

2024-03-21 22:41:06

Leased a car with these guys and asked three years of free maintenance as a deal to sign for the car. Im on my third year, and they are now telling i dont have a contract reflecting what i asked for. Either dont lease / buy with these guys as they are not upfront with what you are getting, or make sure to have things in writing. Dont trust them to do that for you.

Review №62

2024-05-07 21:09:06

Would give 0 stars if I could.Over 2 hour wait for service with an appointment. When asked about updates they told me less than 10 more minutes and resulted in waiting over 30.Regret purchasing a car from this location and paying for toyotacare

Review №63

2023-04-15 01:57:18

Abanob Hanna was very poor finance managers got frustrated because I didnt want to buy his extra warranty package with a car, neither their gps, gap insurance, oil change package, fabric and paint protection package wich its all a scam, so we went back and for about and at the end he ask to buy some service for $100 I said no! and he wasnt happy about, dont trust them and avoid any extra charges or cost they want you to buy, I love the customer service from Antony. but for sure wont reccomend this unprofessional finance manager, dont feel pressure to buy something you dont want.I clearly transform and customize this car because was in very bad presentation for a customer they just want the money, they dont really care.

Review №64

2024-01-13 19:06:52

So I purchased my vehicle here, and after looking back on it I should have brought my hard earned money elsewhere. They marked my vehicle up due to the “market” but not my trade in. Give. The opportunity to do it all over again I wouldn’t return here. They charged a lot too. Ontop of that, when I come to service my vehicle the experience has been very disappointing effort from the team. They forgot about me until I went up and asked them what was taking so long. Then they just pulled my car around. Rodger I don’t appreciate the lack of competence or your pissy attitude. If you don’t like your job go get a different one.

Review №65

2024-03-27 13:37:33

The buying of a car here is the same as anywhere. Nothing special except for the outstanding Toyota product which is second to none.Although, the persistent so-called recalls, texts and emails veiled with an opportunity to buy or up sell you is annoying.

Review №66

2024-01-07 05:30:31

Bought a Rav 4 today with the help of Anthony and his partner. Service was excellent, and the process was super simple and streamlined. Extremely happy with my choice to buy here!

Review №67

2024-02-13 01:49:36

I visited because there was a problem with the vehicle, but there was no update after waiting 6 hours, and when I asked, the repair of the vehicle was completed. There was no word until I asked if the vehicle would be repaired. No matter how many times I texted, there was no answer and I couldnt do what I wanted to fix that day, so I have to go back.

Review №68

2022-12-08 17:21:05

Ive never had such an enjoyable car-buying experience, I cant speak highly enough about the team at CC Toyota! I honestly mean enjoyable - every step of the way. From my very first inquiry, Janina reached out in a timely manner in a very respectful way (unlike the 12+ spam-like calls I was receiving from one of their competitors!). Once we connected and I was able to stop by in person, Nina was incredibly knowledgeable and transparent throughout the initial conversation and test drive. The step I was dreading the most (financials) was were Nina was the most helpful, I appreciate all that she did for me, including full transparency, to ensure I landed on a price point that I was comfortable with. Thank you Nina!!!!A special shout out to Arjahn (so sorry if I misspelled your name!), for his patience with all my nerves/questions as a first-time leasee. He had great insight on the care of my vehicle - not once did I feel pushed to add on, but rather he really listened to me to get a sense of my daily commute - and made great coverage recommendations based on my needs and lifestyle.I walked away incredibly happy. I look forward to being a customer for many years to come!

Review №69

2024-03-31 20:34:40

Was in desperate need of a car. Dealt with Shally and it was such a pleasure. Told her what I was looking for, she found it but I ended up with something off their lot originally anyway. Finance was cool as a person but they got a job to do.Heads up they will NOT remove the added GPS in the cars. Not sure WHY they would add it anyway since the cars have gps and cameras on it already but I had to pay for that.Also if youre financing, they do 2 hard inquiries. One from Toyota, one from their own dealership as participating and its 5 grand financing charge on top of that plus your down payment. Its weird cause I financed TFS before at another Toyota dealership and they didnt do that on the credit. I guess I didnt read everything cause anxiety and rushed so make sure you do!

Review №70

2024-03-16 21:03:06

Providing 5 stars for Christopher Castellanos the Assistant Service Manager. Would rate higher if I could. Thank you very much for all your help Christopher! More professionals like Christopher!

Review №71

2024-01-28 06:07:11

Liars work here. I was told that the car I purchased would work with both apple and android phones. Imagine my surprise when I switch to a samsung months later and find out my prius isnt compatible with android auto, and the toyota entune garbage was discontinued. I guess Ill ignore the nice built in display on my car and tape my phone to the dash for any navigation functionality. This business lied to my face and took my money.

Review №72

2024-04-23 17:37:59

Horrible. Holding the costumer hostage, forcing you to make a decision or it’s a no deal. Ultra unrealistic finance, charging me more for a Prius than a Tesla.

Review №73

2024-02-14 02:14:18

Came in to get oil change and emissions check, called and scheduled, they said it takes one and half hours max, dropped car off, pick the car up 4 hours later and they added lots of work to do which I said yes to some but they forgot to do the emissions test which I needed more than anything! So frustrating.

Review №74

2023-12-12 00:48:17

I submitted a request to purchase a used Tesla 3 2021. The cosigner and I submitted documents through your website to confirm the loan and your manager called me and said that the loan was approved, my credit rating worsened after submitting the application. As a result, the next day in the morning your manager told us that the car had already been sold, although we agreed that we would come to pick up the car today. This is terrible service. At the same time, I had already left to pick up the car. As a result, a damaged credit rating and wasted time.

Review №75

2023-11-01 15:34:31

Bought a 2019 corvette here. Some problems with the transmission which they had fixed at a Chevrolet dealer. Thanks Alex

Review №76

2022-10-18 20:41:02

Oil change and tire rotation took 3 hours with an appointment. While driving home - I received a tire pressure alert for tires that were just rotated and checked. Also my air conditioner stopped pushing cold air. This is the second time after receiving service this type of service. Last time I had to take it to Honda to resolve.

Review №77

2023-11-02 03:31:54

Car purchase with Arturo Missoni went very smooth. Arturo is their online sales connection. He made sure that I was well informed and sent me several documents in advance so I didnt have to spend all day at the dealership. He also called to let me know when I could test drive a similar car since it is very challenging to do test drives now. Arturo did a great job and completed his part of the process in less than two hours, including dealing with the trade-in. Had to go back to get roof racks installed, and Arturo made sure I was out in a hour (which is great because the service guy originally said 3 hours until I got Arturo involved). Really great experience working with Arturo.

Review №78

2023-07-21 06:29:22

Truly could not have had a better experience at Culver City Toyota today. We dropped our Prius off for some routine maintenance this morning (check-in was easy and quick) and then we went to walk the picket lines across the street at Amazon Studios. Both my husband and I are in the Writers Guild, so the whole family’s been out of work since May. Our service advisor Randy kept us updated throughout the morning with a couple of texts, and they finished up with our car about 20 minutes ahead of when they told us it’d be done. When we went to pick up our car, I got out my wallet to pay and I was told there was no charge. I was floored. When you go to get your car serviced, you don’t expect to be reminded of all that is good in this world. This small act of kindness made me feel like I was part of a community. They saw that times were tough and decided they could do something to make our lives just a little bit better. And they just did it. That’s the kind of place I want to bring my business. This service center is nowhere near where we live, but I will happily drive across town to have my car serviced here in the future. And maybe there will even be a kindhearted Randy in our next script, whenever we finally get back to work.

Review №79

2024-02-02 08:05:41

I absolutely love my new 2024 Corolla SE hybrid!!

Review №80

2022-12-29 02:24:57

Went to look at a Toyota RAV, Highlander and 4Runner. Our salesperson, Carlos, was very informative with no sales pressure to buy now. We test drove the RAV. Although we did not buy anything, I enjoyed our visit and grateful I did not experience the anxiety I feared of visiting a car dealership.

Review №81

2023-10-01 22:24:16

They were amazing from start to finish! Found the car online emailed them at 2AM Miguel messaged me the next day and answered every question I had as well as sent me pictures and a video. Put down a deposit for the car, they went threw inspection from top to bottom to make sure car was up to there standards before selling. Everything was great! Before I knew it, it was shipped out and in my drive way. Highly recommend!

Review №82

2024-04-02 04:08:59

I was called and told my vehicle was ready for pick up. However, when I picked up my truck the check engine light and engine alert, messages were still on. Had to involve a service manager to get the problem resolved. I will be taking my truck to another Toyota dealership in the future.

Review №83

2024-01-03 18:11:38

I recently called this dealership to get a car and Raymond talk to me over the phone and asked me to go there to meet him I drove across town to see him. He made a deal on a non existent car with no Vin and he promised to get us the car by the end of the year he shook my hand and took deposit from us turns out he did that just to boost up his sales numbers before the year end and in reality he didnt have any clue when the car I needed was coming in. Avoid this dealership and save yourself the trouble especially this deceitful salesman Raymon and his brother Enrique

Review №84

2023-12-20 09:00:00

I recently purchased a 2022 BMW 430i from this dealership, and my experience has been nothing short of a nightmare. The finance manager urged me to buy a tire warranty, promising that I could cancel it a month later for a prorated rate, allegedly to help him secure a bonus. Now, three months down the line, my calls to him go unanswered, and the promised cancellation is nowhere in sight. I have yet to hear from James via telephone or email after the general manager assured me that James is processing my cancellation..In an attempt to resolve this, I drove an hour to Culver City Toyota, where I encountered a complete lack of cooperation. Despite other finance managers being present, none were able to assist me in canceling the tire warranty. This kind of deceptive practice and unethical behavior is absolutely unacceptable. Buyers beware, as this dealership seems more interested in their bonuses than maintaining trust and integrity with their customers.

Review №85

2024-03-26 23:41:32

They will rip you off, no doubt. Always suggest services that are not necessary and give you hight numbers for it. Also, they used to have a uber drop off service that they no longer offer.

Review №86

2023-12-01 21:20:57

Went in for service technician did a 12 point inspection marked windshield good when it was cracked Due to a factory defect on rearview mirror, they rotated my tires, even though they were bald, which is completely unethical, and my battery was checked good when I’ve been having ignition issues starting the vehicle.They should really look into their work, or hire technicians who actually take their work seriously. It’s unfortunate for me to leave a bad review since I think highly of this Toyota location.

Review №87

2020-06-20 18:34:36

Went in to get a few things done. Was only supposed to be three days in the shop and cost around $1000. Ended up taking over a week to do the work and costing $5000. When I went in to pick up the car in the middle of the week the service advisor said they were just doing a “test drive” so I assumed they were almost done and I’d be able to pick up the vehicle that day. Four hours later me waiting at the dealership and it was not ready and they also ordered the wrong part for my fan resistor. They suggested I leave the vehicle overnight since they took apart the dash and it would take a long time to put it back together just to take it apart again. I told him I NEED my car because I was in the process of moving. When I finally got the car back done the mechanics left grease marks all over the car and the fan resistor in the car was not installed properly. I tried to get a hold of the manager by phone and email and never got a response. There’s a lot of other things that went wrong, but too much to list. Overall the service was overpriced and took longer than it should and didn’t do a good job of protecting the car. The labor I thought would be charged through a standard time it would take to fix certain parts, but instead they charged me based on how many hour they spent scratching their heads and just letting the car sit there while I pay for that as more labor cost.

Review №88

2022-07-29 04:23:32

Today 28 July 2022, I had an appointment to do maintenance. Oil change etc. When I got the car the manager explained to me that for a hundred and odd dollars a month I didnt need to worry about oil maintenance. That they will do it . They will take care of it. Well this is the second time that I schedule an appointment for the service . Everytime I schedule an appointment. I get turned back . According to their lies not excuse is that in a sudden they are too many cars to deal with. Twice the same lie. I know that the car needs servicing, yet they cant do it. Thats a breach of contract. And I will pay for the services and take them to court. Also they promised that they will do the paint protection and windshield protection. Up until now none of it has been done.

Review №89

2021-01-12 05:15:44

Their costumer service is the best. I got my car one month ago and I love it. They are always nice and always answer my questions. Jose Hernandez, Marco and Oscar are the best!! I surely recommend this place to get your Toyota :) :)

Review №90

2023-10-29 06:05:47

I didn’t buy a car, but certainly would in the future. I actually sold my Tacoma to Elena at Culver City Toyota tonight and the experience was no doubt the best I’ve ever had buying or selling a car. Elena originally worked me over the phone and followed up by text to keep me engaged. She was exceptional! Professional, friendly and she really knew what she was doing. Pepe also helped out and he as well did a great job. If you have a car to sell, reach out to Elena. They gave me too dollar for my Tacoma and I couldn’t be happier

Review №91

2024-01-02 16:48:01

Bad customer experience and always lies. Not only sale assistance manager also rude. People come to shop vehicles, they told me don’t waste my time, you already came here three time ready. I can come how many time I wish. If satisfied price I will bought. And people just came and negotiate price, they asking Social number loudly and other customers also can heard. After that they didn’t negotiate price yet and they already checked my credit without permission. They didn’t respect people. I am not recommended to shop this place.

Review №92

2024-02-15 16:27:03

The sales staff was not entirely truthful. I dont appreciate it because I like to act honestly and good faith.

Review №93

2023-12-14 22:21:41

They will charge you for work that they did not actually do. Not trustworthy, I will not come back and I will not recommend them to anyone. If you choose to go here, be sure to check that all the work is actually done. If getting your tires rotated here, mark them ahead of time so you can see if they actually did it as they will charge you for it without doing the work. I contacted the service writer after my service with my concerns and received no response.

Review №94

2019-01-24 23:42:32

My neighbor had his car towed here, Charles was cool and helpful. The tow truck arrived in 15 minutes and we were furnished with a rental in less than 20 minutes. Good experience!

Review №95

2023-12-08 23:40:27

Dishonest salesperson!!! He showed us the sticker price on the window (over $22,000), while on Carfax and on their own Website, that same car was already reduced to $18,000. He knew that of course, since he looked it up on his computer. He just forgot to mention it to us. ****Always check Carfax and their Website for real price. They are scam artists!Lastly, they try to force you to buy an after-market package ($3,500 extra)... just another scam.

Review №96

2023-09-03 03:56:02

Bought a 86 coupe at this location 4 months ago. I experienced the most overt sexism: refusal to show me financials: refusal for service (until my husband showed up). Some of the guys weren’t as bad as the others but it was astonishing considering I own my own business and pretty much paid the car outright with cash. I would not recommend this location. The manager on duty was the worst.

Review №97

2022-03-14 16:37:13

Thank you to Matteo for helping me lock in my dream car! Also, Abe in finance!I saw the car go up on sale Thursday night and immediately scheduled a test drive Friday night. Where I got to meet Matteo. After the test drive I was pretty set on this car; however, knowing the high demand he suggested to come first thing in the morning so thats what I did. Arrived Saturday at 8:30am, and I left at almost 12pm with the car.Financing always feels intimidating, but Abe was soo awesome in helping me stay within my budget while adding important packages for the vehicle and was not pushy when I opted out on some. Also he took the time to explain every detail and what I was signing.Matteo and Abe are clearly car enthusiasts which made the experience even more enjoying. I definitely think we will be back in a year as my mom probably hates my old car and she was eyeing all the Rav4s that were out on the lot.

Review №98

2023-11-13 20:00:05

Good luck getting anyone other than sales to call back. (IE: service, or financial services) ** UPDATE: I changed my 1 star to a 5 star! Georgeat Culver City Toyota reached out to me immediately and was able to look into my issue and solved it within a day. Thank you George for your help!

Review №99

2023-11-30 22:53:35

Do yourself a favor and get a car in another dealership!!!Those are all scammers, with the biggest scammer of them all- the General Manager, that actually instructs them how to do it!!!Let me tell you a story....In December of 2020 I went there to turn my lease in or possibly buy it out.The var had miles over the limit of the lease so I thought its just better to buy the car than pay for the extra miles.But when I got there, the sales person said if you purchase a new car you can turn back the leased car without paying anything for the extra miles. I said great, lets do that and got a brand new Toyota Hybrid.6 months later I get a call from Toyota Leasing department saying I owe them $2800 for the extra milage on the leased car.I explain to them that the dealer said I dont have to pay for that if I get a new car, and the lady on the phone replies oh, THEY DO THAT ALL THE TIME to make you get a new carI didnt remember at this point if I got ghat in writing, but was sure that it was scanned with all the other paperwork in the dealers files.I go there, the finance manager looks at the scanned paperwork and sais I dont see anything here that said we will pay for the extra miles??I go to the sales person, he says also he doesnt remember anything?? The sales manager Jose also doesnt remember anything like that!!!!The biggest clown of them all, the general manager looks me in the eyes and says there is NO WAY we said something like that !!!! ????Well...lucky for me a day later, i find the signed paper they gave me that says exactly that! they will pay for all the extra miles of the leased car if I purchase a brand new car from them that day!.Toyota Finance/Leasing dismissed the charge and I guess made them pay!BUT...if I didnt find the paper I wouldve ended up paying almost $3000They new exactly what they were doing...hoping I will misplace or loose the paper and because it is not scanned in their system on purpose, you have no proof that they said what they said.I will update the review with the names of the sales person and the general manager in a few days!GO TO ANOTHER DEALERSHIP!!!They didnt email me or call me to apologize after or compensated me in any way for the inconvenience and everything I had to go thru with them and Toyota Finance until this was resolved!

Review №100

2024-06-17 17:45:57

David Cruz and Omar exceed my expectations, I wasn’t going to buy b/c of their performance I did, many thanks!!!

Review №101

2024-04-28 14:33:38

Terrible experience. No communication, didn’t do what I asked which was to clear the maintenance notification on my dashboard and change the oil. Just handed me some paperwork and that was it. You guys are a joke.

Review №102

2024-05-02 23:29:35

Made the sale, decent price tho. And had to wait a few days. Overall good experience.

Review №103

2023-12-16 21:28:35

They responded to my negative review about Toyta Calversity and recommended that I write a letter to George Boktor, General Manager. I wrote him a letter describing the whole problem. 5 days passed and no one answered me, did not even apologize. Whats the point of you responding to my review here with recommendations to write to the general manager? And you recommend this to everyone.

Review №104

2023-01-09 23:48:27

Its fine. The service is decent. They do a good job on my car. But they are terrible at scheduling. If I have an appointment for 12:45 there should be a technician working on it at 1. Not 3. If I wanted I serviced at 3 Id make an appointment at 3. This is simple time management and they are letting you know your time is not valuable. Also, when on the phone they tell you it will be 1.5 to 2 hours and when you arrive with turns to 4 hours I have to eye roll. The servicing itself is fine.

Review №105

2024-01-11 02:04:10

This was my second time i left this place without getting my car serviced.The behaviour of the service section employees was disgusting & really disappointing.Today as soon as they saw that i am about to enter the shop and ask for help, some of them grabbed phones and pretended that they are busy and some of them left that place laughing.I bought my car from here and come here for the past 5 years BUT lately their service section employees do not care about you or your car.

Review №106

2023-07-18 00:10:01

Tiffany helped us out and she was great. She kept constant communication with our insurance company and it was the smoothest claim I’ve ever had to experience. I will continue using their services for the foreseeable future.

Review №107

2021-09-23 23:32:06

I purchased a new Toyota Corolla to enjoy the Toyota Navigation and other apps. The new system comprises a number of tools, functions, and programs that give you quick access to a variety of available capabilities while driving. Unfortunately, sometimes the navigation app seems to face difficulties functioning. I reinstalled the Scout GPS, Toyota app and tried other remedies with no success. To make a long story short, I took my car to the Culver City Dealership. I made FIVE (not exaggerating) different appointments with three different people just to find out that they can’t help me. Toyota Advisor Rafael told me that my phone is outdated (Galaxy 10) and I needed to replace it because Corolla’s system doesn’t support Android phone! He was very impatient, on the border of being rude, and was treating me like a fool! After a few conversations with two Advisors and their Supervisor, I have been told that Toyota is working on the issue, but they can’t help me at this time. In addition to that, they told me that they had contacted the Corporate Office and have been told that there is no solution at this point. So, I left the dealership with an error message on the radio screen, disappointment, and frustration. But I was not ready to give up. I called Headquarters Customer Support line and after 20 minutes of help with installation, the apps started working again. I couldn’t believe that supporting team at the Culver City Toyota didn’t have any knowledge about the system, treated me with no respect, were not truthful about contacting the Corporate Office, nor put any effort to help me. I hope that they will be trained properly on Toyota technical support as well as Customer service skills to save other customers’ time and avoid being treated so poorly.

Review №108

2022-12-16 20:39:48

Very fast, excellent service. Dave in service is the man! He got us in quick and kept us up to date. He was incredibly friendly and made the trip out painless and pleasant. Best place Ive ever been to for service. Wont hesitate to come back. They have a great lounge with tons of room and comfortable seats to wait in. Super clean and spacious restrooms make the wait very nice. 5 stars to Toyota Culver City!

Review №109

2024-03-23 09:20:40

1st experience. So far, could not be better and I am so Dealer Paranoid. From my phone inquires, to my service rep. (Dave) to the Service manager & even a different service advisor that was friendly. The business aspect has been impeccable so far as well. Havent got my car back yet but so much was explained that I was in the dark about with all this online stuff now! Aggravating but once I checked in here in Culver City everything started to make sense and I got the feeling I am at the right Dealer! Oh what a feeling! Make me your commercial spokesperson! LolThanks Dave! Thanks Culver City Toyota!Update: Impeccable until I got my car back.Mechanic left my center cap of rim on ground yet it was unrecoverable! I find that fishy. Dave to the rescue again. Otherwise I leave without it! Thank goodness I noticed before leaving or what would have happened??? I dont think you can come back and claim that once you have left the premises!Dave saved the day! Awesome service rep!!!I WILL RETURN & REFER FRIENDS!Bigger update: Well the dealer did the dealer thing. Took my car in for a service and they did nothing!Oil changed but fluids not warned about, or refilled! Got all green marks like everything was fine. Obviously fluids were not even checked. Brake fluid & antifreeze levels low. He lied. Also said my tire pressure was set to 35psi but the pressure was all over the place as it was when I brought it in! 32, 38, 36 & 39! So he lied about his work! I would not recommend taking your Toyota to Culver City or any DEALER!

Review №110

2024-06-07 01:47:59

Victor is worst sales person he waste people times for nothing. Worst dealer shop ever they don’t show car or answer phones.

Review №111

2023-07-26 13:35:12

CARLOS (Sales) and ANGEL (Finance) were great! They made buying process very transparent. This dealership is just top-of-the-line in service and comfort -- seriously! I might just pretend to get my car serviced and work away from home in the clean, spacious waiting area :-) Truly my most pleasant car purchase ever.

Review №112

2024-04-13 03:16:48

They made me feel discriminate.Charles is the worst person and the dealership for help like a adviser person.

Review №113

2023-07-15 17:30:31

I visited the establishment to have a key replacement performed. Upon arrival, I was instructed to bring my car in for service. The staff informed me that the process would require approximately 3 hours, which initially already seemed unreasonable to me but I assumed maybe the key replacement took long. However, after four hours had passed, I noticed that the task had not been completed, prompting me to make a phone call. I inquired about the delay, and I was informed that the mechanics were still working on it. Later, when I received a callback, I was informed that the key indeed needed to be replaced. I found it perplexing that it took them 4 hours to convey this information since it was the purpose of my visit and was already apparent to me. And that these 4 hrs were only for a diagnostic test and not the key replacement as I originally thought because they never wrote anything down.To my surprise, they then proceeded to inform me of an additional charge amounting to a total of $450. I had initially anticipated a cost of $210 solely for the key replacement, without any knowledge of these supplementary fees. Furthermore, I was not provided with a written quote or any prior indication of the extra charges. This experience left me with a sense of being deceived or scammed.Subsequently, I sought assistance from another Toyota dealership that I frequently visit in my hometown. They promptly acknowledged that the key was indeed broken without subjecting me to a four-hour waiting period or charging an arbitrary $210 diagnostic fee, which I assumed would be applied towards the key replacement. They did mention that the diagnostic fee would be waived if I opted for the key replacement, to which I agreed. However, I was then informed of an additional programming charge of $240, which had not been previously disclosed or discussed before I handed over my vehicle.

Review №114

2023-10-27 00:28:01

Dont even bother coming in here to buy a car. Their webiste shows MSRP prices, but they are selling at much higher prices by adding a bunch of unnecessary add-ons nobody needs. The manager was unprofessional and very rude. He told us to Go home in the middle of conversation and left just because it didnt go the way he wanted. I just cant wait to see the economy go bad and you bag customers to buy your cars at discounted prices.

Review №115

2024-04-22 14:40:36

The most terrible experience with a new car everything with this dealer is so bad they are cheat liars, you need think two times before buying in this place the hidden charges in the amount of your car the customer service is extremely bad people is rude mostly in all departments.

Review №116

2023-04-04 23:17:30

Employees were very nice. But I took my car in at 8am appointment and was told it would be ready by 11am. I called 4 times and left 2 messages and finally heard back at 3pm. I was told it would be ready by 5:30pm. Because of this I missed 2 very important appointments. And will be charged for one of them. The other I had to reschedule and wait another 2 months to go in. If I wasn’t told it would be only a couple of hours. I would have brought it in another day.

Review №117

2023-08-26 19:31:59

Charged me $250 for diagnostics then wanted to charge me another $200 because they couldnt figure out what was wrong. I said no, took my car, and my car was working perfectly. It got wet in the rain, and whatever it was probably dried out (multiple people have already told me this that something most likely just got wet and it needed to dry). Its been a few days already, drove it like I usually do, been on the highway, everything. They couldnt be honest and just wanted to take advantage of the situation. Im never going here for anything. They shouldnt even have charged me since they couldnt find anything wrong in the first place, and they couldnt even be honest.

Review №118

2023-04-16 01:28:29

Was there on time for my 7:30am appointment to have the advance service done on my car. I was waiting there for 3hrs and if I hadnt gone and asked about the status on my car I might of been there all day. Im pretty sure they misplaced my car too. I had a couple of their reps ask me the color of my car, they were looking for it. Honestly I hope they at least did do the oil change. I come here all the time to get the service done but its never been this long and for that reason Im doing this review.

Review №119

2023-12-19 21:45:26

Worst dealership i ever worked with in my life i put in 2 credit applications for a vehicle and was told everything was good & to wait until a manager was in to make sure my payment was where i wanted to be & then they called me back and sold the vehicle a wast of ppls time, energy, & credit be cautious before working with these people

Review №120

2018-05-04 07:21:30

SCAM ALERT!!! PRICE RAISED DURING FINAL SIGNING.Getting the deal done took over 4 hours; told them I need to leave and come back to finish the paperwork later, because I was running late to a meeting. They assured me it would be faster to just finish the paperwork and drive to the meeting in my new car.The price of the car was marked up over $2000, and I did not notice. I was in a rush and my mind was on the meeting (ended up being an hour late). I did think the final price seemed a little high, but assumed it was due to taxes/warranty/gap policy/etc.Luckily I still had their own website open from the night before I bought the car; the price of the car is clearly listen with the VIN of my car. I have posted pictures of Culver City Toyotas own website and auto trader. If you compare the listed internet price to the price in my lease, you can plainly see that they took advantage of the fact that I was running late to scam me.Salesman: NanoSales Manager on Duty: MattAfter getting a huge run around, I thought I finally reached a breakthrough 2 days ago. Sales manager Ramonia Wright told me she would talk to the General Manager and get this situation straightened out. She told me she would call me back in 20 minutes on Tue May 1.A bit over 2 hours later, she called me back, told me that she spoke to the general manager and the dealership would cut me a check for the difference tomorrow morning (May 2). She said they couldnt do it that day, because it was too late.Yesterday, (May 2) i received no calls from Ramonia or anyone else from the dealership. I was only able to get through to Ramonias voicemail and received no call back.I will update this review if the dealership follows through with the refund in a timely manner. If they do not, I will be forced to file a claim with small claims court, post this review on every platform possible, report them to the better business bureau, and report them to Toyota corporate.I hope that it does not come to that, but at this point, every promise that has been given to me has been broken.

Review №121

2023-09-09 19:51:17

The service area was without anyone directing & providing instructions when customers pulled in like usual. I had to seek assistance. When I walked into the service office service reps were standing and having small talk. Service at this location has declined over the years. I did encounter one gentleman that heard me out over a different vehicle matter which was refreshing. There’s definitely a need for more training with customer service.

Review №122

2023-03-19 16:01:53

Nader assisted me. This transaction was easy and the dealership really wants to make deals. Highly recommended

Review №123

2023-01-19 22:45:12

My experience was good. I arrived at 7:05, was greeted by Roderick, who was courteous, professional, knowledgeable, and explained to me the process. This was my first time getting service. The waiting room was pleasant and comfortable. My car was finished by 8:45. I was very pleased. Thank you

Review №124

2022-12-28 02:38:28

The call center initially told me it was a 1 hour wait. When I got here it was packed and was more of a 5 hour wait. Luckily, Dave was my service advisor and he was absolutely incredible and went above and beyond. Best customer service Ive had.

Review №125

2023-08-13 00:47:44

Horrible experience. Sheldon (who was a recommendation from friend) took days to get back to me with a counter. Once he did and I accepted, he stopped responding. Followed up with his manager Victor who said he would look into it and never responded back. STAY AWAY from this shady dealership unless you want bad customer service.

Review №126

2023-04-23 21:14:32

This is a review for the managers completely unethical practice. After having probably the worst experience one could expect, he responded to our review as though he was concerned then never got back to us once we contacted him directly. On top of that, they quoted us over $3200 for repairs which cost us elsewhere a total of $410! Wanted to replace a valve for $750 to solve a check engine light (we needed a new gas cap $25). Wanted to replace the radio for $1800 (got a like new replacement for $100 plus $60 for installation). The balance is the most overpriced tuneup quote in history. Avoid this place, they prey on women.

Review №127

2023-07-28 21:34:32

Overall the services are expensive.So for that price I expect quality and respect.I left feeling cheated. and because I am a loyal customer, I wondered if I have been cheated for years.Time to explore other options........Thanks, George, for your response.Feel free to reach me out directly. All my contact information is in your files at Culver City Toyota. Ill update my review after you reach me out........As expected nobody contacted me from Toyota. It reminds me when waiting in the Culver City Toyota lobby.

Review №128

2023-08-25 23:20:24

My bad didnt read reviews before. Horrible experience!!! Terrible from the sales person to managers and even the “store manager”. Nobody cares, even when I explained that I was getting the car for my wife birthday as a gift. The sales person Obi Chike disappeared, managers (Ramona) never followed up, I left several voice messages with no luck. When they finally picked up my calls was of course to tell me the car was given to someone else. Now they want us to wait another 3 months when we first contacted them on mid july. Unreal how they lie. Karma will get you all and when it happen remember us. Find another dealership. I hope @Toyota do something with this bad ppl damaging their brand. DO NOT BUY HERE. Thank you for reading. I’ll update if they contact me after this. Be real, you can’t lose.

Review №129

2019-03-25 08:18:55

David Cruz was very helpful and willing to negotiate a deal for my parents new 2019 Corolla LE. He gets 5 stars!!! Very nice and professional! However, 1 star rating because our experience turned negative when we were introduced to Ish from finance. He became very angry and was giving us an attitude for not wanting to get GAP insurance. Poor communication skills and didn’t even bother to walk us out into our new car. He should be more respectable-ISH!

Review №130

2023-11-27 20:11:44

Went for routine maintenance which includes oil change, tire rotations and multi point inspection. Waited for more than 2 hours only to find out the tires wasnt rotated at all. Been hearing a lot of stuff about this matter, and unfortunately happened to us. Service advisor didn’t even offer compensation with the inconvenience, only stated “my manager is upset about this”.

Review №131

2024-04-16 15:42:48

Pretty good experience buying a used vehicle thanks Alex n Sebastian

Review №132

2023-04-06 18:53:54

My experience at Toyota Culver City was one of the best experiences I ever experienced at a car dealership! Matteo salesperson made the impossible happen. He really cares about the happiness of his customers. As soon as I spoke to him he said he was going to make it happen not to worry. He did exactly that and kept his word. Once I got to the finance department I met another incredible person Sebastian ! He made it happen. Most definitely is the best at his job! If I can give this dealership 10 stars I would. If you ever need a car please ask for these Two gentleman. :)

Review №133

2023-02-28 00:29:24

I have finally used up my 3 package of oil changes, and I am so thankful to not have to go back. I always loved getting serviced at Toyota dealerships, but Culver City is the worst. Doesn’t even come close to any other location. The facilities look nice, but there is no complimentary food or beverage—even water! There were no cups for water! The coffee machines remain unplugged, it’s sad. I couldn’t even get coffee if i wanted to pay for it. Every other Toyota dealerships always offered donuts water and coffee. And it’s a shame you don’t offer anything, because it takes a minimum of 3 hours to get informed of what “needs” to be done on my car. Then another 3 hours to have it fixed. Culver City always recommends at a minimum $2K worth of repairs. I always feel like I’m being ripped off. The one sales rep that seemed like an honest human being was Dave, get him if you can. I also always sent surveys to Toyota Culver City saying what a terrible experience I have, and they don’t care. They have never reach out. So I felt like I had to leave a Google review so people know. Go to any other dealership in LA, you will get better service and not feel absolutely ripped off every time.

Review №134

2023-03-21 15:43:55

I just received this link to review Culver City Toyota service and I am complying. As this link is specifically for this visit I have not yet any complaints but as for past visits this dealership has proven to be the worst. Ive had nothing but problems in dealing with the staff there in the service department as well as sales. I have stated this before on a Yelp review. I wish that I had bought my car at a different dealership. But the fact that this is the one I chose means this is the place I have to give my service done at. When you call the phone number its always busy, if by some chance you do get through its an automated system that will send you to somebodys voicemail box thats always full. If by some miracle youre able to get through to a person they send you to another persons voicemail which inevitably is full. On the rare instance that I have actually gotten to speak with the person that can help me they either coincidentally have my wrong phone number on file and cant call me back for months until I call them back or they never return my phone call. I have to be the pest and keep bugging them month after month asking why they never return my calls, asking why I can never get results or answers to questions regarding damage that was done to my car at their dealership during service. As far as the salesman the guy I dealt with lied to me and told me my car was capable of things that it is not capable of. At the time I did not have the equipment to test it so I took his word for it. When I confronted him on the matter and prove to him that he was wrong and had lied to me he said he didnt know that the car couldnt do that. I figure that he should know about what hes selling, because thats his entire job. What he did offer me was a couple free gas tanks full of gas which were like pulling teeth to get from him because once again there are some of the most difficult people to get a hold of. I hope this review helps somebody else, Culver City Toyota is not the ideal place to either buy or service a vehicle.

Review №135

2023-01-21 19:53:23

It took about 2 hours for them to have my car ready. Everything was going good until Michaela (the service rep) notified me that it was a nail on the front tire and it was not patchable. She offered me a new tire which I didn’t accept, not before I would see it myself and at the end (George) the mechanic showed me what the problem was and said that it wasn’t a big deal, that it could be fixed. Maybe it was a missed comunicación between them but that could have cost me $335 for a new tire when it wasn’t really needed. I hope their communication gets better next time so the customer won’t end up paying lots of money for something that is not necessary.

Review №136

2023-09-14 12:33:44

Update: Still no word from the General Manageror anyone!Shameless and unethical! Bought a used Tesla from them back in April. There were some issues that they promised to fix at no charge. Claimed that they ordered the parts from Tesla and asked us to bring back the car a week later to install them. Went back and waited 4 hrs but nothing done. Now, more than 4 months later, their salesman David and his boss TJ continue to shamelessly deceive. Last excuse was that the ordered parts were damaged during the Hurricane (referring to the little storm that hit Southern California few weeks back). Serious thoughts for serial liars! What a joke!! Never expected this low life behavior from a Toyota dealership. We trusted them and they miserably failed the test! Just asked for the GM intervention to resolve or will be escalating with a lawsuit!

Review №137

2023-06-11 16:38:52

Had a great experience at Culver City Toyota where I bought a used car and gained trust in this dealership as one where I’ll feel comfortable receiving services. Sheldon was knowledgeable, attentive, patiently answered all my questions, and showed that he cared about what I was looking for in a car. Together we found the perfect one after test-driving 4 different cars. The finance team (James, Makayla) was very collaborative in helping us troubleshoot how to pay. While of course during some parts of the process (e.g. choosing warranty packages), I was being sold to to some extent (it’s their job, so I don’t mind!) — as long as I advocated for my needs, everyone I worked with had a collaborative attitude and helped me to get to what I needed. Would recommend Culver City Toyota!

Review №138

2023-01-28 17:21:06

All the agents were very helpful. My service was the 10k miles oil change. It took 2 hours because they have a lot of customers. I dont mind the waiting because its a Saturday 11 am service, so delay can happen. Theres vending machine, free coffee and wifi if youre willing to wait.

Review №139

2023-09-01 09:15:42

I went in to have my car serviced today. I had to wait for quite a while because there was no one to assist me when I arrived. After going inside to findout why it was taking so long, Tiffany Tiechara was sent to assist me a few minutes later. She brought me into the office and I noticed that she seemed a little off. Her words were a lil slurred, she kept sniffing, and her eyes were red. I politely told Tiffany that Id like to work with someone else, but, she insisted that I allow her to assist me. After expressing to her a few more times that I did not want her assistance, she finally reffered me to her manager Louie. As Louie tried to assist me she screamed over a wall at me and Louie cutting us off several times while he was trying to help me understand my warranty. To me this was disrespectful to me and Louie after I repeatedly expressed to Tiffany that I did not want her assistance. She then came over to where we were to continue on after being asked not to. I think Tiffanys behavior was unacceptable she might need a drug test.

Review №140

2023-06-23 19:22:24

This is the most unprofessional, frustrating, uncoordinated, and uninspired customer service experience I have ever received.They sold me a faulty vehicle with issues, rushed me through the process, lied about resolving issues, shared misinformation about resolving the problems, and misdirected me about the stipulations of my warranty with bad information throughout every step of the process.The team here is hell bent on processing and pushing out poor quality cars in bulk, and not on customer service or good products.My experience has left me feeling scammed, with hours of wasted time, bills, and the most negative experience. Do not purchase a vehicle from this team or this location.If this location represents the Toyota brand, I recommend purchasing through a different provider all together. If I could provide a 0/10 I would.

Review №141

2023-01-20 21:53:48

Eddie was great to work with. Very nice to talk to and he helped me hit my pricepoint in a timely manner and has been quick to answer any questions I have. Upper management did try to increase my price in my contract after we already agreed upon a set figure so read over your contract carefully. They corrected it when I pointed out their “mistake”. For this reason, I’m giving 4 instead of 5 stars.

Review №142

2023-05-11 20:19:52

This was the worse maintains. It took 4 hours for me to get a oil change and a tire rotation. My service advisor Randy E Castellano wasn’t helpful at all. I didn’t hear back from him when I called. I texted back to the number they provided no answer at all. I got no updates on the car while I was waiting for 4 hours. I had to go to the front desk and ask for my service advisor and he was no where to be found. Someone else helped me out. And to my surprise my car was ready. I have no idea for how long it was ready for because I got no updates on the text messages when they told me I would receive an update statues on the car. It was extremely inconvenient and unprofessional of them. This is the worse place to come for a maintenance.

Review №143

2023-07-19 00:33:09

This is by far the best Toyota dealer I’ve ever been to. The staff was very helpful and treated me like family. I came to get some work done on my car and left completely satisfied. Thank you Toyota and the staff here for being informative and welcoming. You guys are amazing.

Review №144

2023-04-19 23:10:38

One Toyota employee told me I needed new tires. Another said I didn’t. I was told I needed a new air filter but never offered to fix it that day or have me a quote on it. I called once I got home and asked for a quote. I got sent to 4 different people before just asking for the employee who checked me in. He needed to call Lexus to get me a price quote since I have a Lexus car. He never called me back. This is the first time I have had bad service but it was awful

Review №145

2023-02-11 16:26:37

Friendly staff! Dominic helped us and he was approachable, knowledgeable, willing to listen to our financial needs/situation. Abe checked us out and did our contract. He too was matter of fact as well with car warranty options. We came and left with the car we wanted.

Review №146

2023-04-14 20:03:55

I was assisted by Mark Iraheta. He was terrific. He was courteous and efficient. When it turned out that the part I needed had not been ordered--not his fault--he immediately contacted me. Good communication is everything. I brought my car in for a recall upgrade required by the DMV to re-register my vehicle. In the past, I have never considered a large dealership for vehicle service, but my experience with Mark and Toyota Culver City has changed my mind. I will be back for future service.

Review №147

2023-11-24 22:23:23

Walked in looking to test drive and then purchase a Prius. Was ignored, told that the stock listed online was incorrect and there was nothing we could test drive even though there were other similar Priuses on the lot. Made our experience terrible. Will not be back.

Review №148

2023-05-07 02:32:48

My last oil change visit is the last time ever getting serviced at this location. They advertise other services along with the oil change and last time I went, I personally checked under my hood and noticed that somethings were left uncompleted. This was not my first incident with this dealer sending me home with an incomplete service. When I called it in, they told me to return and they would do it automatically. After leaving when I went to check under my hood again, I noticed it was jammed shut. I couldnt pop it open with the switch itself, I needed someone to lift the door up, and then pull the switch simultaneously. That only occurs when someone slams your hood hard enough and Toyota was the last one to handle my car. Im uncertain if whoever worked on my vehicle was upset that I had called them out for the services they did not render, but it was not the first time they did it to me personally. I dont feel comfortable taking my car here anymore, nor trust that they will complete the service efficiently without taking it out on my car. Always check your car before leaving the dealer and ensure they serviced everything you rightfully paid for.

Review №149

2023-09-20 20:09:00

Service Department is simply awesome. (Special shout-out to Dave, my service advisor, for service above and beyond.) Took 3 hrs 45 mins for an oil change and front brake job. I think this is a little excessive. New SA Randy was great though. Which made up for it.

Review №150

2024-02-10 03:08:30

The worst place to get your services done! They are rude and never on time with things. Please don’t ever go here to get your services done.

Review №151

2019-01-04 18:45:43

Went to get an oil change, picked up my vehicle and noticed a GIANT crack on my windshield along with cracks on my bumper which all happened 12-11-17. its been 5 business days and ive been driving around with this huge crack which is a hazard. spoke with operation manager-george, he reviewed the cameras and said they will order a windshield by 12-17-18. the whole time in between it was a giant headache trying to reach someone to resolve the issues. last i heard from george was on 12-13-18. ive been leaving voicemails for the past 3 business days and no one returned my call nor scheduled anything to fix my windshield. on top of that i told him i live in buena park and to drive all the way to culver city for their incompetence is ridiculous. so i tried to call him to arrange other agreements but like i said, its been 3 days since ive been non stop calling and leaving voicemails and still havent heard nothing yet. these damages are only the ones i am aware of thats visible, who knows what else they may have damaged as i dont understand how a cracked windshield can happen from getting an oil change!.***update*** it is now jan 4th and I still havent heard anything from this dealership even though they admitted fault. I even emailed monique the day of when she replied to this review and she ddint even respond. I dont know what kind of sick games their playing. I reported you guys to bbb so I hope to hear something this way. Next step is small claims with this joke of a business.

Review №152

2022-09-04 05:14:35

Working with Marisa was one of the most pleasant experiences. I had my guard up knowing dealers generally want to rip you off but she seemed so genuine and really cared about helping us out and trying to work with us. Even after the purchase she was in no hurry to run off and was very eager to make sure everything was ok with me. Excellent experience here and I would recommend this location to others.

Review №153

2023-08-05 16:09:49

What a treasure! Was treated extremely well from the entire staff, especially Tamer! He was there to help us navigate through our purchase and make sure we walked in and drove away!Thanks again

Review №154

2022-10-08 21:06:35

Spoke with a salesperson last night and agreed upon a 10 am sales appointment this morning. Received a phone call at 9 am this morning from operator confirming my 10 am appointment. My daughter and I arrived on time. We were greeted at the door and told to wait. We waited for 1/2 hour. Nobody ever came to help us, offer water or anything else. We did hear the salespersons name paged 2 or 3 times. We left after 1/2 hour and nobody said anything or tried to stop us. Complete waste of time. I highly recommend you dont waste time at this dealer.

Review №155

2022-11-03 18:28:50

Christopher was the one who helped me. With no appointment, I dropped off my car (Ford C-Max, bought the car here too) at 8:47am and from the beginning he said it’ll be a while, couple of hours. Good thing Ross Store is walking distance. There was alot of professionalism, communication, it was a great service throughout. Thank you so much.

Review №156

2023-09-23 18:04:02

These guys at Culver City Toyota are so unprofessional. I submitted a cancellation to an extended warranty and they never got back to confirm receipt or that it has been put through and is in process. Angel Ruiz is the guy who doesnt know how to send an email or return a call. DO NOT buy from this dealership.

Review №157

2023-05-10 22:44:41

Originally had a good review on here about how I was helped and got a good car for myself and my family, but now I have to revise and speak on the terrible customer service. I got my car barely three months ago and needed to get it checked out due to the check engine light being on. They have a service where they will come get your car, service it, and drop it back off to you. Well mine was never picked up, and I had multiple appointments for multiple different days because they continuously forgot to come get my car. I’d get confirmation texts, emails, voicemails, even speaking to someone directly and confirming my appointment, reassuring me I “won’t be forgot about this time” putting my whole day on hold because they have a 3 hour window from the time you select which is fine but to be a no show on three different occasions is unacceptable. They seem to lack any empathy. The sales floor is very cold they wont even be bothered to look at you unless they are selling you something. Extremely disappointed.

Review №158

2023-12-03 01:21:20

I had a really negative experience getting my 2021 Rav 4 serviced. Damage was done to my vehicle. They wasted my time and lied to me. Do not take your car here.

Review №159

2023-03-31 20:12:37

BEST SERVICE SO FAR!First time coming here, and I was not disappointed. Everyone was nice and warm welcoming. Once I pulled up to service I was greeted by Randy, very professional service advisor. He got all my info and gave me an estimate on when my car was going to be ready. He even offered if I needed a ride back home!! I was never offered that in other Toyotas.The young man who serviced my Corolla was very knowledgeable, his name was George Nadales. He let me know what I had done and when I need to come back and if the car was driving weird after the service to come back and he will personally take a extra look at it. I felt at home coming here. Will definitely come back again and will recommend anyone who has a Toyota! I feel alot saver driving my kid around now after yesterdays service! Till next time guys!

Review №160

2023-01-07 17:25:05

The service staff was absolutely wonderful. Raul explained things perfectly and helped us make the decisions we needed regarding my sons dying car. When it comes time to buy another vehicle, I think Id prefer to come here. Again the staff is wonderful!

Review №161

2022-04-23 05:32:26

This has been by far the worse experience trying to buy a new car. Thursday afternoon I called the dealership to check on the status of a Tacoma truck, that I had seen online. I called the dealership and spoke with a salesperson; the customer service was great, very welcoming, and we made an appointment for the next day to go see the truck. The day of my appointment I arrived on time. I was able to drive the truck, loved it. After driving it, I knew the truck was for me. I decided to go-ahead and do the purchase. I provided everything to the salesperson, credit check and personal information. After speaking with the salesperson and coming to an agreement with the price, the deal seamed right. They were reviewing they came back with an interest rate extremely high, I asked if they could give me a few extra minutes to speak with my credit unit to see if I was able to get a better interest rate, and something that could fit my budget. While I was waiting for my credit unit, the salesperson helping me came back and stated, “Bad news, the truck is sold”. I thought it was a joke at first, I was given all the paperwork and told “sorry but it’s sold”. I was angry, sad and disappointed that I took long from my credit unit. The Manager told me that, because I was not paying full markup, they sold the truck to someone who was able to pay that. After I left, they called me to see if I wanted something different, but they had nothing I wanted.This a dealership that does not respect their clients. They are only after the major sale, and like the manager said, “this is business”, but I feel like I needed more. I don’t recommend this dealership; I give this place zero stars.

Review №162

2023-02-09 03:30:24

Horrible experience with advisor Tiffany T., wouldve been a 1 star (or 0 if it were possible) if upper management didnt step in to make amends. Please avoid her if you want a chance at decent service. I purchased an oil change & transmission fluid change for context.1. Delayed Service: Had car picked up in the morning and was notified around closing that they can longer drop off same day. Tiffany then straight up lied to me that this was normal and expected part of the service.2. False Communication: Promised to have drop off rescheduled next day with a manager, but turns out she never messaged the manager. Manager confirmed that she didnt text him that day despite her texts to me saying she would. Note that this was after she refused to give me another contact the day prior. I ended up having a friend pick up me up to get my car.3. False Price: I found out upon picking up my car with a different worker that Tiffany had charged a higher price than what she quoted when attempting to sell my the service. Absolutely ridiculous. I probably wouldnt have noticed either if it werent for everything else going on that caused me to lose trust in the business.For what its worth, Demetrius (leads client services) was very professional and took the time to reach out. He was great at his job and also seemed nice/genuine.All in all, proceed with caution. Im sure they have great advisors there, but at the very least avoid Tiffany so you can have better odds. Nothing against her personally, but the limited actions I had with her through this experience makes it clear she is not to be trusted as an advisor. Lying about the price is beyond acceptable.

Review №163

2023-06-13 19:19:12

I purchased a car here with Eddie Pineda on Saturday, June 3, 2023. Paid a $1,000 to reserve my vehicle have some questions I need answer, called multiple times on multiple days to speak to him and he refuses to take my call. I do not recommend you come here.Lots of sales associates that lack professionalism and customer service including Carlos &Sheldon.

Review №164

2023-03-10 20:46:47

Dropped off my Prius at 9 am.Jimmy told me that it would take 3 hours, instead it took 6 hours.He told me that hed contact me with an estimate & time that my car would be ready, he didnt contact me at all.I texted him at 2:07pm asking for an update, and he only told me 45 minutes more (no estimate), which put completion time at ~6 hours. I took the train from my office, was helped at the dealership to retrieve my car by another associate (who was very helpful). I paid, then headed home, no Jimmy to be seen anywhere.20 minutes later, I received a text from him saying only that my car was ready, still no estimate. No Shiz, Sherlock, Im halfway home IN MY CAR.The quality of the work seems fine, though it took twice as long as I was told.I am curious as to why my car was pushed to the back of the line. Why was mine ignored while others prioritized?Your communication non-existent, absolute garbage.Im going elsewhere next time.

Review №165

2022-12-06 16:32:02

Rosie was great but service usually goes through my car properly and does an inspection of it. The car is 11 years old and part of the reason why I bring it in is to get that inspection. This time there was no inspection in my opinion. In fact, I just had it repaired and had an issue with another mechanic, and they didn’t even want to look at it. All they wanted was a $200 fee. In the future, I suggest when you’re booking late night appointments there it might be prudent for them to tell people that there’s no inspection. I have one last oil change and I’ll be taking my car elsewhere otherwise

Review №166

2023-04-05 15:38:01

The wait time is getting worse. This is second time that this has happened to me. I dont know whats going on, maybe Im wrong but it shouldnt take 4 hours for an oil change and tire rotation. Whats the point of having appointments if I still have to wait 4 plus hours. Once my car was finally finished it took another 30 minutes for someone to bring it down because they couldnt find it and it had all of the plastic trash inside still. If I can help it I will not be going back. The service was good in 2021 but since then it has went on a major slump.

Review №167

2023-01-10 01:37:01

Lame; they don’t know how to stay organized. They’re a good dealer to get oil changes done at because they have an unbeatable price, but they suffer from their own success because you’ll end up waiting 6 hours for an oil change. They always go over the estimated time they quote you. If you come here, drop your car off… don’t wait on it. You’ll spend all day in their lobby wasting time you’ll never get back.

Review №168

2022-08-03 00:21:14

One of the easiest car buying experience I’ve had. Bought a older used car and they found me a better rate than my credit union. Super easy, took less than 2 hours since I knew what I wanted. They had it clean and a full tank for the test drive. Highly recommend them!

Review №169

2022-08-03 21:17:25

8/3/22I arrived 5 minutes late for my scheduled appointment today and waited about 3 and a half hours before I received my car back. I think that 3 and a half hours is rather long to wait for a car that is scheduled for a routine multi-point inspection and a fluid level check. Besides that, overall customer service was good.———————————————————————————- I arrived a little late for my service appointment. I was warmly welcomed by Dave E., service advisor, when I arrived. He checked my car in and gave me a straight forward summary of the service I was receiving today. He courteously asked if I wanted to have any car issues checked while I was there and did not try to upsell any service that the car did not need. I appreciated Dave’s honesty in dealing with me and not trying to push service on me that the car did not need. I waited in the service lounge and was contacted by phone once the service was completed. Dave processed the closing paperwork and sent me on my way. I appreciate his friendly and courteous customer service. I had a pleasant experience today thanks to Dave.

Review №170

2022-12-27 21:30:26

They started my appointment on time and gave me a diagnosis quickly. Dave was very friendly and helpful and would hope to have him again as my repair coordinator.. he had them do an excellent fix for my problem and I will definitely come again, and recommend Culver City Toyota to anyone that needed repairs.

Review №171

2023-01-05 05:25:56

It was all very unexpected on how willing the Culver City Toyota team worked with me. I really appreciated the straightforwardness of Yoshi when she gave me a call after my inquiry, and we clicked after meeting each other. The team really made sure I had a deal I was comfortable with before shaking on it. Thank you Culver City Toyota!

Review №172

2022-12-13 06:06:15

Horrendous customer service. My grandmother purchased a service contract for a vehicle purchased there and was promised it would be honored at our local dealership, it wasn’t. We were then told we could cancel it since it was useless to us and would be refunded. It’s been a month since we were told that and every time we call they’re “busy” . Apparently they aren’t too busy to take your cash, just too busy to deliver decent customer service. Once they get your cash, they check out. Extremely disappointing and frustrating. Edit- After posting this review and emailing the CEO, this issue went from dragging out for 4 months to a resolution in 24 hours. Thankful that the CEO and Regional Vice President cared more about this than the people at the actual dealership! Hopefully as an additional result some positive changes will be made at the dealership!

Review №173

2022-12-21 23:50:20

Thanks to Culver City Toyota and online appointment booking, Ive *finally* enjoyed a modern car dealership visit where technology cut out nearly all the waiting time that used to exist for dropping a car off for service. Their service department was prompt and diligent even with a very busy garage. I was also very grateful for the complimentary Uber. Thanks again!

Review №174

2023-04-16 17:55:47

I financed a car from there years ago, I left with a car worth $18k, left with putting a down payment of $1500, weeks later I get a call saying something went wrong and now I owe $3600 more for down payment, salesman Mike is who helped me is the one who asked for this hefty amount. I thought nothing of it, but I was younger and didnt want any problems, so I paid. In short, I never would have thought a branded car dealership would have scammers as salespeople

Review №175

2023-04-13 15:40:33

Super nice and professional employees work for Toyota Culver City, they fix my car, offered me a free ride to home, and installation are very clean and comfortable. I find my dealership close to home. Thank you guys for the amazing experience and service!

Review №176

2022-12-26 19:38:46

Never had an issue coming here until my last service. Ive been a loyal customer for 8 years, not anymore. Took my car in they did the routine maintenance on it, and they gave me a list of stuff that needs to be done. All of sudden, oil started leaking. Im like, okay, it probably the oil pan they said that need to be replaced. Nope, oil pan is fine its something they did when they changed the oil. Now, theyre not taking responsibility for it so Im done with this dealership they lost a loyal customer

Review №177

2023-01-04 17:23:33

While the service manager, Michaela was very nice, I scheduled a service time. I was told my wait would be between an hour fifteen to an hour forty five. When I arrived, I was told it would be at least four hours. When I asked why, I was told the call center that makes appointments is in Utah. Very frustrating. Unsure if I will go back. They did pay for my Uber home and offered to pay for return, but it disrupted my entire day. Beware if you schedule an appointment.

Review №178

2023-01-17 06:59:18

Just had an experience on the used car side (I was selling my car). One of their buyers, Elena, spent weeks calling/texting/emailing me persistently, like every 3 or so days, after I just looked up the value of my car online.She was borderline pushy but I chalked it up to sales aggressiveness, which is fine. The key issue is she told me over text they can beat all other dealer offers and kept asking for me to volunteer my next best offer from other buyers (I wouldn’t tell her)…only then to completely low ball me by $3k under those other offers.Talk about huge waste of time!She was also pretty condescending in person so the visit was a really unpleasant experience. I’ll probably never buy a car from this dealership either which is a shame given proximity.

Review №179

2023-06-28 02:34:43

A HUGE SHOUTOUT TO MY GIRL TIFFANY!!!!! Literally went above and beyond to help me and my dad out with our Camry issue! I will definitely will only come to Culver to get our car maintenance done here with her! she’s very knowledgeable and care about the work she does! Thank you again Tiffany! :)

Review №180

2023-01-03 06:53:41

My last visit, won’t return unfortunately. I’ve been loyal to this place for about 10 years but in the last year waiting times are intolerable. Last 4-5 times I waited 5 hours or more for a standard oil change! What’s the point of having an appointment if it takes literally all day? Yesterday was worse than ever- I waited 5 hours and, after the car and paperwork were ready, I waited for my car in the valet area for … 45 minutes!!! I won’t return.

Review №181

2023-08-11 15:43:12

Don’t come here. I had a bond with the few sales people and they were cool, but they’re true colors came out. They said that my car might come with a second key but it didn’t, which is fine. I told them if they can give me a key at a good price for the inconvenience and they said the can give it to me at their cost which was 207. After they programmed my key they told me it’s 300 dollars. So I told mateeo since he said it’s 207 and he said he’ll be back with the price adjusted. Just for him to send me Dominic to say it’s 300. They point fingers to each other and is shady. They take no responsibility. There was a cool guy name TJ, If you do come talk to TJ. Don’t talk to mateeo, he seems friendly at first but he is fake.

Review №182

2022-12-31 00:44:17

Saw a car advertised and set an appointment to see it. Checked price and availability before going out. Lot was overcrowded with used cars and virtually zero parking.Drove the car, loved it, and said let’s do it. Salesman came back and hit us with over $4000 in additional dealer installed options that we not reflected in the advertisement or website. Said he’ll no. Grabbed our things and started to leave. He said no this is all cash, no trade in, let me talk to the manager. He came back and okay we got it it then still showed $1400 of dealer add-ons above the original price. Said no and once again started to walk out.The manager came over with a printout stating that he paid >$6k over advertised price. We basically said, that’s a bad decision on your part and we are more careful with our finances. He said “you don’t want to listen and if you want the car, you have to pay for the additional items.” We tried to leave but due the terrible parking conditions had 2 customers blocking us in.Humongous waste of our time. Buyer beware.

Review №183

2023-05-10 00:25:48

I won’t be coming back to this location. Had my catalytic converter stolen about 9 months ago (took 8 months for the dealership to get the part which isn’t their fault). I problem comes with what happened after they fixed my catalytic converter, the lack of communication, and the increase in costs this all caused. Once i got my car back from this dealership i thought we would be good to go but heard a slight creaking. Figuring this was from the car sitting for 8 months, i left the dealership. 1 hour into the 2 hour drive to irvine, i heard a noise and thought my tire went flat from lack of driving it. As i’m pulling over on the highway, my undercarriage cover flew off. Something that should have been fixed when my catalytic converter was replaced. Needless to say the drive home was traumatic and nerve racking. I drove it back to the dealership and told them what happened while also mentioning that there’s a new scraping noise but nothing is stuck under the car. They proceed to say it was probably my fault and that i probably hit something which is why the cover came off (i didn’t). They tell me it will be $500 to replace and take a few days. After negotiating for days since they were at fault, i still had to pay over $300. I take the car back and have to immediately turn around and return to the dealership because the scraping noise is still happening with the car. Again they try to blame me and say i never told them about a scraping noise even though i had email proof that i did. I never received a call that my car was ready this final time and instead got a call about the satisfaction of this visit.Between the gaslighting, trying to put the blame on me, lack of communication, extra unnecessary bills that could have been avoided if the job had been done right and poor mechanic work, i’d never come back to the location.

Review №184

2022-05-24 18:34:22

I decided to wait for my car to be checked on. The place seemed busy but they finished in just over 2 hours, which made me happy. Waiting room not bad at all. Cool and pleasant.5-24-22 had to wait longer today. They recommended new filters and alignment. I didnt expect to have to pay anything but I guess it happens.

Review №185

2023-04-25 03:41:43

The service was pretty quick and thorough. The only thing I would change is having larger table chairs for plus size customers. The ones they had werent able to accommodate bigger people.

Review №186

2023-03-31 21:25:21

I scheduled for a maintenance appointment today 3/22/2023. as i approach the service department the gentleman says i just need a tire rotation and not an oil change. and it will take approx 2-3 hours to get done.and that he will be updating me often. its been 4 hours already, and not once i have received and update. i had to go to the counter to look for him and get an update. he said my car was almost done. another hour later and i am still sitting here. Never have i experience such horrible customer service and just a waste of my morning. First and last time i will ever visit Toyota of Culver City. HORRIBLE EXPERIENCE!!!

Review №187

2022-01-24 18:24:37

Service area is not visually easy to find which is so frustrating when driving, signs are small and make the entrance a bit confusing, my appointment was at 12:15pm, I was told my car would be ready between that time and 6pm (simple oil change) because they are understaffed which is understandable but why to offer to fix the 2 recalls my 2018 has when he made clear that they had a lot of cars to serve when he could easily suggest to schedule for another day in a near future. I got a call at 5:30 to pick up my car, got there at 5:50 (they close at 6) ended up leaving at 6:20 when I was told it was gonna be just a few more minutes, when I walked in and spoke to the representative, to my understanding (correct me if Im wrong) they called me because my car was -ready-.

Review №188

2023-06-27 00:40:15

Service advisor John was transparent and upfront about recommended service for my vehicle. Car was finished earlier than the promised time. Definitely will return again for future car maintenance.

Review №189

2023-04-09 02:11:35

The customer service at the Toyota in Culver City never disappoints! I am always welcomed with friendly representatives that are willing to answer all your questions and give you all the options. I appreciate the guidance and honesty, THANK YOU! I am and will continue to be a returning customer.

Review №190

2022-12-01 19:01:39

Found the service to be poor. My assigned representative did not respond to or acknowledge my text message, claiming it went to his tablet which he hadn’t checked. When I inquired about a tire sensor light remaining on, after the tire and oil change service, I was dismissively told that the service advisor had already told me the sensor was faulty. However, he had not done so, and my paperwork said nothing about a faulty sensor. Generally found attitudes here to be poor and service lacking.

Review №191

2022-12-31 05:39:44

What a shame when the price that is advertised is not the price you pay. Went into the dealership fully expecting to take home a vehicle today. I told the salesman upfront that the advertised price was the top of my already extended budget and couldn’t afford any dealer installed options. He said he would help me with anything not already installed. Hmmm. I told him I fully expected to pay tax, title and registration fees on top of the advertised price, but nothing more. He said he’d make it easy on me and took all mine and my husband’s personal information. Big mistake on my part. I gave him that information trusting that it would be used as intended just to prove our identity. I told him I’d be paying cash. I guess that was my other mistake. Now he knows my income, my husband’s income and that we were paying cash for the used vehicle because ours was recently totaled. I asked him to remove all the dealer installed options which initially totaled around $4,000. He got it down to $1400 of which $995 was supposedly an anti theft device. I asked him if he could remove that from the vehicle because I didn’t want it. He went to his manager who came over to show me what he paid for the vehicle and what a great deal I was getting. I firmly told him I don’t care what you paid, I don’t want the anti theft device. He said something to the effect of he was trying to politely explain to me why he wouldn’t remove it. In my opinion he was trying to bully me into paying for his anti theft device as a way for him to recoup some of his supposed loss. In my opinion they decided I could afford it and they were not going to remove it. Upon further research that’s actually not true. They can remove it they just didn’t want to. I question whether any if it was actually already installed considering they removed most of it. Needless to say my husband and I walked away mad and the sales manger was mad too. He smarted off something to the effect of if he didn’t sell it to me he had other dealerships he could transfer it to in order to sell it. He lost a sale over $1,400 worth of dealer installed options that I did not want or need. Obviously they could care less based on how we were treated. I wouldn’t buy from them if they were the last car dealer on earth. Wish I hadn’t given my personal information up front or told them we didn’t need financing. Lesson learned.

Review №192

2021-05-30 02:01:46

I had an appointment for some maintenance (oil change and tire rotation) at 3 PM. I pulled up at 2:45, and the service advisor checked me in. Shortly after I left my car, I saw a sign for a deal ($129.95 for 3 tire rotations, 3 oil changes, and 3 inspections). I asked another worker about it because I wanted to take advantage of it, who said my service provider should have told me about that. I said my service provider didn’t mention it. The man replied, “maybe you should pay attention because all our service providers offer the deal.” I am 110% confident mine did not.I later decided I wanted to walk around the plaza instead of waiting there, so I gave my service provider my cell phone number, confirmed that he’d call me when my car was ready (he estimated around 5), and left. Around 4:30, I came back. My car was in the same spot. It’s fine, I heard many employees talk about how busy they were that day.Around 5, they finally took my car to get serviced. I decided to just stick around since I assumed it wouldn’t take too long. Right before 6, a man came up to me and asked if I was picking up my car. I responded saying I was waiting to be called that it was ready for pickup. He said I should ask my service provider about it since they closed at 6.I went inside to check on it. My car had been ready for a while. Well, I never received a call, and I was standing around the service area since 4:30, so I’m not sure why I wasn’t notified.To top it off, when I presented the worker with my paperwork to pick up my car, nobody could find it. My keys weren’t there, and the sign(?) assigned to my car had been returned. A man (not a worker) standing by asked if I was a regular. I said it was my first time, and he laughed and said “yeah, this place is horrible.”Several phone calls and another period of waiting later, my car was finally pulled up. The person driving my car said, “sorry for the wait, have a good weekend.”I would’ve really just appreciated a more sincere apology for the extra long wait because nobody contacted me that my car was ready AND because my car was “missing” for a bit, but that was it.Overall, a really terrible experience. To the man who said this place was horrible - you were right!

Review №193

2023-04-02 02:00:05

I had a great experience buying a Chevy Bolt here. Our salesperson, Nestor Gomez was great to work with, great personality and didn’t make us feel pressured or manipulated. Very happy with this whole process.

Review №194

2023-02-11 16:22:00

Miguel was incredible. Most salesmen are overly aggressive and not willing to listen to customers. Miguel was opposite from this. He completely listened to my struggles and recent loss I had and understood why I was uncomfortable and struggling with purchasing a vehicle. He reassured me multiple times that everything will work out and that he will take care of me and make sure I get the best deal possible for my budget. I’ve been wanting a Honda Civic for years now and he was able to make this happen for me and I’m beyond grateful and loved my experience purchasing a car here with Miguel.

Review №195

2023-04-14 01:37:25

I bought a starter for my Camry from this dealership which comes with a core charge. Parts counter salesman advised me to bring the old starter back with my receipt and the Toyota box for them to refund the core charge. I go back and they refuse to refund me because the starter that was in my car wasn’t an original Toyota starter. The salesperson never mentioned the core needed to be original Toyota, there was no sign stating the rule at the parts counter, nothing on the receipt so how was I to know. They held me accountable for a rule they didn’t tell me about. Had I known I would’ve factored the core charge into the FINAL price to decide if it still made sense to buy. I also wouldn’t have wasted a trip back to the dealership. Terrible service.

Review №196

2023-01-22 03:46:14

Michaela was great from beginning to end. I come to this location specifically for the Advantage Care Plan. But, service consultants like Michaela definitely make it a better experience. She even got my car herself at the end of the night because I had to leave immediately for my night shift work. Thank you so much for your consideration and professionalism, Michaela!

Review №197

2022-03-28 18:37:08

Michaela greeted me right away when I pulled up. Was kind and efficient. She let me know she would be in communication with me. When she let me know my car was ready I returned and went to her kiosk. It was very nice to have the same person. She also answered my question and seemed very knowledgeable. A brief but very nice experience. I just bought my car fro Culver City Toyota in July so my first oil change. I got a great deal on it so glad I came here instead of Valvoline. Thanks, Pam

Review №198

2022-02-10 00:37:58

My service advisor David was absolutely awesome! He got my vehicle out quickly, kept me updated throughout the service, and explained everything very thoroughly. He felt pretty real and spoke everything how it is, no sugar coating and no technical jargon. Best service advisor I’ve had at any Toyota Service Center!

Review №199

2022-05-17 05:29:12

The staff here are always really friendly and nice. I’m sure some of the things they tell me to fix aren’t as urgent as they make it sound (I definitely don’t fix everything they tell me to and I’ve had no car problems) but they’re never pushy with me about it and I guess it’s better than not inspecting the car at all.It’s also nice that they send you home in an Uber if you don’t want to wait for your car.My only complaint is that even though I made an appointment ahead of time the other day, I still had to wait 5 hours for an oil change.