Crunch Fitness - Diamond Bar in Diamond Bar

Review №1

2024-05-08 04:52:48

- Roaches- weird Manager- Broken equipment- Predatory business practicesProbably the worst value gym in the Diamond Bar area when Planet Fitness has newer equipment and LA + 24hr are larger and open later and better valueI called and ask if it was possible to change my payment to credit card from bank transfer and the employee on the phone said it was. I add my card at the front desk, all is well until half an hour later David, one of the managers, tells me it’s impossible to charge to credit card and those charges are for charges other than the monthly membership fee and my billing will remain the same. David goes up to me during my workout in a standoffish manner and tells me that I’m not being treated any differently from other people for how I’m charged. Manager starts gaslighting by saying that I must have misunderstood over the phone since it’s impossible to charge to credit card, only via bank transfer.I mention that I’ve heard from people here that they were able to pay with a credit card. I also explained “I straight up remember an employee telling me over the phone that you can accept credit card,” he takes major offense. He changes the subject to make a point to say how “my use of slang is disrespectful” and starts going on about “how the gym is a zero tolerance zone for disrespect,” then to leave or come update my bank routing details at the front desk. Mind you I was using casual language and it felt like I was expected to speak in corporate prose. I was confused what this dude was even trying to start. Manager since has been passive aggressive since this power trip moment.To this day I’ve been paid for my membership with a credit card online which David refused and said was impossible to do. It was only possible until I was able to register my crunch account online not thru DB specifically.They will refrain information when convenient and gaslight you to make a buck. It’s like they don’t want to sacrifice the potential profit from the credit card processing fee overhead.On the day before the end of my membership David goes up to me Yeah buddy you’re outta here. Your membership actually expires today, even though the agreement says for tomorrow. Not even trying to argue but even to let me have the remaining 20 minutes of my time in the gym on the last day of membership is hella rude.Sometimes the equipment is broken or a bit older but most are fine. Roaches by the treadmills. The other employees are nice though

Review №2

2024-03-20 16:44:44

Very nice small gym. Friendly staff. BUT every time i come here the bathroom is closed for cleaning. 5min is fine. 10min ok. 15 meh. But 20-60min of this???? Thats just ridiculous. Anyone who takes pre workout and drinks adequate water knows how many times you need to pee while at the gym. Never have i experienced this at any other gym. Unacceptable

Review №3

2024-05-06 18:42:32

I want to start off by saying that Ive been to many gyms in the past. My favorite is gold gym. Now, this review is solely based on my personal experiences of this gym. And despite it being a smaller gym compared to most. I absolutely love the peace and quiet that comes of it. I go very early in the morning and theres maybe like 6 people there. I really value my alone time more than anything else. Everyone in there is friendly, everyone gets along, and the staff members are amazing. As far as equipment goes, they have 3 squat racks, 2 of them support power cleans, 2 supported squat racks( Smith machine) in addition to the others, free weights up to I believe 100 or 120 dumbells, variation of cable machines, treadmills, stairmaster( I think like 2 or 3), elliptical, rowing machine, cycling, bench press/incline press stations, a huge studio for group classes, and a few more things. Im not going to say its a high-end gym, but i prefer it better than 24 or L.A fitness. I really do love coming here. Im glad I switched

Review №4

2024-05-15 08:20:36

Don’t know how they have 4 stars? Place is a dump. First off the eqpt is always breaking down. Hydro massage smells likeHomeless people. David the new manager is condescending and unprofessional. That’s if he even talks to you. Most times If you bring an issue up with him he says he is on break and walks away. 😂Also they make up rules as they go along. Every other gym ive ever gone to I use the hydro massage before and after my workout. New unwritten rule Only one use per visit. They pick and choose who they want to enforce the fake rule on though. As for contracts If you sign a contract planning to use the hydro massage know that if it’s broken down most times you visit they will NOT let you out of contract. If you sign up for bulk training sessions in advance and aren’t happy with the trainers you will NOT get a refund. So be careful. The place use robe decent but since David became manager it’s gone down hill. Oh and lastly do NOT use the water fountain. The filte hasn’t been changed in over three years couldn’t figure out why my stomach hurt after my workouts till I tested the water. The water is contaminated. He says it can’t be fixed but fitness 19 hasThe same Water fountains s they change it no problem. Side note most Crunch aren’t bad like this. The ones in the OC for instance are amazing. The issue is management. So if you wanna give it a try go for it but don’t sign a contract unless you are ok w dirty stinky massage tables, broken eqpt all time and contaminated water fountains. Too many other choices out there to let them take advantage of us like that.Update: Btw slight edit. When they comment for us to contact them and that they appologize they are lying. When you email them they don’t respond. They know this place is a dump and don’t care. Don’t let them steal your money. Side note when they say you have to use a checking account for payment!? That’s a lie. They never got my checking account always paid w credit card or cash. Cause I knew better than to trust these crooks. So don’t let them gaslight you into giving your check account info. It’s not required. As for the place having mold and leaking ac and roaches!? Yep. It has always been a little dirty but the leaking ac over the years that they refuse to fix has taken it to an Erin brokovich level. Non stop water leaking causes moldWhich causes sickness. They need to do better. Avoid this place if you value your health and cleanliness.

Review №5

2024-03-24 00:33:13

This gym is a joke. Mold in the walls, water dripping from the AC unit, workers in the front just standing there near the desk not doing laps and causing DISABLED gym members to re-rack weights just to workout. Furthermore, you have segments of the restroom flooded with water, and the handicap stall does not have a sign that it is in fact a handicap stall, but more or less a stall with a basic mens restroom. This gym charges the members for maintenance and for what? Just to have the janitorial staff to cause the weight floor to be slippery, and the platforms area to be bent, and broken equipments to stay broken, and have the toilet in the handicap stall to be clogged so that actual handicap members not be able to use it, and broken water fountains to be fixed after several months? Honestly, I HIGHLY regret getting a membership here.

Review №6

2024-03-31 04:25:06

Honestly, I cannot recommend going to this gym! And I recommend that you also stay far away from here. Firstly, parking here is awful! Walmart is right next door contributing to all the Walmart shoppers to hog up the entire parking lot. Next, the gym might as well be a Walmart! Some of the equipment is broken and has never been fixed throughout the last year Ive been coming here. Even utility machines such as the water dispenser are broken and are yet to be fixed! I have had to resort to drinking water out of the bathroom sink. 2/5, budget gym is a budget gym...

Review №7

2024-06-13 22:04:34

Great staff and members had a great time with lots of opportunities at this gym.

Review №8

2016-10-23 14:24:28

This gym has a great assortment of free weights, resistance machines, and cardio machines and the only set back is that they could possibly turn on air conditioning to make it more comfortable

Review №9

2022-12-17 01:34:41

I 10/10 recommend this gym. I go regularly to this gym and there has been no sort of problems. People clean their own machines, bars and equipment. Also if you lose something you can call in and ask them about it. People from the gym never take your stuff and return everything. The community is very friendly and let you work in and are super respect as well as the staff. Another reason I recommend this gym is because it is right next to Walmart, making it super convenient to shop after your workout. I dont see any reason why you shouldnt get a membership here. Also if you run out of your own water, the gym has cold water, which tastes just as good as fridge water. Compared to 24 hours, this gym is really nice because people actually put back their weights in the right place.

Review №10

2023-09-12 12:16:12

They don’t fix things that break- water bottle filler has been broken most of the last year. It’s broken now. Early mornings slow music is ridiculous! Easy like Sunday morning, Lionel Richie today.. playing love songs, what a bad joke this location is becoming. This is how gyms fail!