Presentation on Map Reviews Nearby

CQ Floors, LLC (Carpet Quest) in San Marcos

5 (63) 1945 S Rancho Santa Fe Rd, San Marcos, CA 92078, United States

Location on the map

San Marcos, San Diego County, California, US

Phone: +1 760-736-0080
Site: http://cqfloors.com/

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 5

63 Reviews for CQ Floors, LLC (Carpet Quest) 2024:

Review №1

2024-02-10 20:25:28

We could not be more happy or impressed with CQ floors!!! From selecting our floors to installation, the team at CQ Floors was professional, friendly, and extremely knowledgeable. They answered every question we had, guided us through pros and cons of each of their products and flooring material, gave us advice on cleaning and maintenance, and made sure everything was done to a superior standard.Thank you for making our dream kitchen become a reality!

Review №2

2024-06-26 02:17:51

CQ Flooring (Justin and Dennis) provided sound work, demonstrated extreme patience, and professionalism. I ordered carpet through CQ, but purchased vinyl plank with another company due to a specific color way I wanted. My quote was originally scheduled to be completed on 4 June, but after some massive issues with the vinyl plank company, the work was solidified today. During the mishaps, CQ Flooring were communicative and worked around my complex schedule to ensure the work did not fall by the wayside. They are a company I recommend and would use again for any flooring needs now or in the future!

Review №3

2024-01-26 17:29:32

CQ Floorings team is exceptional! They efficiently completed high-quality work on both sides of our duplex in just 2 days. The flooring options were impressive, and the overall quality is excellent. Special Thank you to Urban Surfaces! Justin and Nicole, who work with love and compassion, truly stand out in our community. I wholeheartedly recommend them to anyone in need of flooring solutions.Solutions for Change appreciates the meaningful contributions youve made to our campus, enhancing the living environment for our families. #WAOU

Review №4

2024-06-13 22:17:00

I highly recommend using QC for any carpet project.Fernando, our sales rep, was a dream to work with. He was incredibly patient with me after having to push the project almost a year due to multiple unexpected house projects that needed to be addressed before we could install the carpet.The installers were on time, professional, and detail oriented when completing the project. Thank you!

Review №5

2023-09-22 18:24:31

CQ came to do a small vinyl plank flooring patch repair job in our kitchen and coat closet after plumbing repairs below the concrete slab. It was quite a mess but CQ did a really great job seamlessly installing the new planks with no gaps whatsoever. Tricky to do with click lock flooring.When I voiced concern over some caulking being missed, they were happy to come back to complete the job and really went over and beyond to ensure our complete satisfaction. Not every company is this committed to their customers… We are very grateful and pleased!

Review №6

2024-01-10 21:43:27

CQ Floors did an amazing job of removing old tile floors and carpet and installing new luxury vinyl plank flooring. I obtained 5 estimates before proceeding and Fernando went out of his way to address every concern I had before I accepted their bid. Enrique, who has installed flooring all of his life is a perfectionist and was totally committed to making sure I was satisfied with every detail of the work. I had been told by another company that my entry way stairs were too complex to do because of the angles but Enrique had no problem with it. I whole heartedly recommend this company.

Review №7

2024-06-13 18:39:19

Justin and his team truly care about what they do and how they treat their customers. We purchased new carpet and LVP flooring for our home - I cannot thank them enough for their guidance and support.

Review №8

2023-12-28 21:48:35

Excellent company, service, and professionalism. Fernando is the best! I had decided to do three bedrooms in my favorite hardwood (that I have been told is now discontinued). Previously, I reached out to 2 other flooring companies and they told me there was no way to get the product. Fernando not only hunted down that flooring, but he additionally matched my baseboards to unify my entire upstairs living space. His workmen were punctual, respectful, provided quality workmanship and cleaned up nicely afterwards. Excellent service. They were spectacular. I would highly recommend them to anyone who is in need of a 5 Star company. They are now my “go to” flooring company.

Review №9

2023-07-11 18:04:35

Exceptional Service and Flawless Installation by CQ Floors!We recently had the pleasure of working with CQ Floors for the installation of our new wood floors and carpeting, and we couldnt be happier with the exceptional service and the impeccable results they delivered. From start to finish, the entire experience with CQ Floors exceeded our expectations.First and foremost, the team at CQ Floors was incredibly professional and knowledgeable. They took the time to understand our needs and provided expert guidance in selecting the perfect wood flooring and carpeting options for our home. Their attention to detail and commitment to customer satisfaction were evident right from the initial consultation.The installation process itself was a true testament to the craftsmanship and expertise of the CQ Floors team. They worked diligently, displaying a high level of precision and care throughout the project. The wood floors were flawlessly installed, with seamless transitions and an impressive attention to detail in every corner of our home. The carpeting was equally impressive, with tight, uniform seams and a luxurious feel underfoot.What stood out most to us was the professionalism and respect exhibited by the entire CQ Floors team. They were punctual, organized, and maintained a clean work environment throughout the installation process. They treated our home with the utmost care, ensuring that no damage was done to any existing structures or surfaces.Furthermore, the project was completed within the agreed-upon timeframe, and the final result was nothing short of stunning. Our new wood floors and carpeting have transformed our home, adding a touch of elegance and warmth to every room. We have received numerous compliments from friends and family on the quality and beauty of the workmanship.In addition to their exceptional service, CQ Floors provided us with excellent customer support. They were responsive and attentive, addressing any questions or concerns we had promptly and effectively. Their dedication to ensuring our complete satisfaction truly set them apart.In conclusion, we wholeheartedly recommend CQ Floors to anyone in need of flooring installation. Their professionalism, expertise, and commitment to delivering outstanding results make them an exceptional choice. We are grateful for their outstanding work and will undoubtedly turn to them for any future flooring needs. Thank you, CQ Floors, for transforming our home with your exceptional service and flawless installation!

Review №10

2024-02-13 17:21:22

The best I could ask for a professional help with my new carpet! Best price I could find for a very good quality carpet. Fast and professional installation. I totally recommend them.

Review №11

2024-01-20 23:06:07

Such great service and freindliness. Fernando went above and beyond to get me what I needed, beat the other carpet places in price AND did it on an accelerated timeline, so I could get my project done before other work on my house.

Review №12

2023-10-17 17:29:22

Great Experience with CQ. Very helpful with detailed estimates to help make purchase decision Excellent job of installing vinyl flooring. Good clean up. We are very pleased with our new floor.

Review №13

2023-01-25 06:38:12

We had a really good experience with CQ floors. Justin was very informative. They have a wide selection and Justin helped us choose the right hardwood flooring for the stairs in our house. Dennis followed up with our order and made sure that we had the material in time. When we had to make some last minute additions to our order, he expedited the order even though it was holiday period. Overall every one was very responsive, communicated well and gave good customer service.

Review №14

2023-06-05 00:21:31

CQ Floors did a great job replacing the carpet in our bedrooms. They have a good selection of carpet, the price was right and the process went smoothly. After we picked out which carpet Fernando and Justin measured our house. Once the carpet was in the installer got it all done in one day. We will definitely be using CQ floors again.

Review №15

2023-04-22 16:12:23

I have used CQ floors for several projects over the years. They are very professional and very easy to work with.Their pricing is competitive and their work is top notch. They recently did the floors on a rental unit I own, the work was done in a timely fashion and it looks amazing!

Review №16

2024-03-02 01:04:33

Justin was highly recommended to me by my neighbor in the design business and was simply EXCELLENT.! He and hus crew were professional and meticulous and did the job perfectly while I was in Europe on vacation i- thats how comfortable he was to work with and I was very pleased with thr results.

Review №17

2023-07-13 18:20:43

I am thrilled to share my outstanding experience with CQ Floors, a go-to flooring company that I exclusively recommend to all my clients as a Realtor. I cannot stress enough how vital it is to partner with professionals who understand the importance of top-notch aesthetics when it comes to selling or settling into a new home.From the moment I first collaborated with CQ Floors, I was impressed by their unwavering commitment to excellence. Justin and Nicole Lensen, the owners, have created a team of dedicated installers who consistently deliver exceptional service. Not only are they skilled at their craft, but they also go above and beyond to ensure client satisfaction.One of the standout qualities of CQ Floors is their professionalism. They approach each project with meticulous attention to detail, demonstrating their genuine passion for their work. Their punctuality is unparalleled, making them a reliable choice for time-sensitive projects. I truly appreciate their dedication to keeping promises and adhering to deadlines.What truly sets CQ Floors apart is their ability to listen to their clients. They take the time to understand their customers needs, preferences, and design aspirations. This attentiveness results in stunning flooring solutions that perfectly complement the overall aesthetic of any home. Their expertise in suggesting suitable options based on budget, durability, and style is invaluable and greatly appreciated.I have received glowing feedback from my clients regarding the friendliness and professionalism of the CQ Floors installers. They not only complete their tasks with precision but also make the entire experience pleasant and stress-free. The installers dedication to their craft is evident in the flawless finish they consistently achieve, exceeding expectations time and time again.If youre searching for a flooring company that consistently delivers outstanding results, professionalism, and attentive service, look no further than CQ Floors. Justin and Nicole Lensen, along with their friendly team of installers, are true experts in their field. I wholeheartedly recommend their services to anyone seeking to enhance the appeal of their home before listing it on the market or settling into a new property.Thank you, CQ Floors, for consistently going above and beyond for my clients and helping us create homes that make a lasting impression!

Review №18

2021-12-19 17:15:08

Every aspect of my experience with CQ Floors has been an absolute pleasure and I cannot recommend them highly enough as a business. We had new wood floors installed throughout our home and every step of the process was smooth, efficient, and turned out beautifully. The CQ Floors team of Justin, Nicole, and Ish are professional, communicative, thoughtful, extremely helpful and goes beyond the normal expectations of a sales and installation company. I would absolutely use them again in the future and highly recommended to anyone!

Review №19

2022-11-19 15:31:55

I cannot say enough good things about Justin and Nicole and the service they provide. They are professional, communicative and offer more than fair pricing. The installer was wonderful too and the whole process just went so smoothly. Not to mention the carpet looks amazing. We could not be happier!

Review №20

2021-05-08 15:33:16

Justin and Nicole (the owners) were fabulous to work with. Their store has numerous options for luxury viynl plank and carpet, which is what I ended up doing in my home. Having to redo all the floors in your home can daunting, but Justin and Nicole were extremely patient as I weighed out the many options and costs. When I went to get an additional quote, Justin price matched the cost product which was wonderful. When it came to install, Justin’s crew finished before the estimated day of completion and the floors look amazing! When there was one minor issue with the baseboards, Justin and Nicole made sure to communicate it with me and reduced the final cost of the project to make it right. Overall I am extremely pleased with my experience at CQ floors and highly recommend it to anyone who is looking to redo flooring! The level of transparency, communication, and overall customer service was phenomenal and not something you would get at a big box store. Do yourself a favor and give CQ floors a call. You will not regret it.

Review №21

2022-05-13 20:10:06

Highly recommend working with CQ Floors! Working with Justin and the entire team was so easy and straightforward. They were quick, did a fabulous job with the installation and were fair in their pricing. I will 100 percent use them for my next project and have already referred them to multiple friends.

Review №22

2021-10-25 19:12:24

CQ Floors did a wonderful job at replacing our floor that was totally damaged by a water leak. Professional, detailed service at a fair price, excellent communication and follow up. Justin carefully researched the wood floor that would match the existing floor on the rest of the house. Excellent service we highly recommend !

Review №23

2023-04-21 17:39:01

If Michelin stars were given to flooring companies, CQ Floors, LLC would receive three stars! Ishmael, the flooring artist is the Mozart of the company, and Justin, as owner, is hands on, passionate about flooring - always committed to excellence, whether the project be large or small. I highly recommend them.

Review №24

2021-09-25 01:18:41

We used them to replace floor in my office, they were very professional, efficient and reliable. They got the job done in one day and did a beautiful job too. Will definitely use their services again and will recommend them to friends and family.Update, we loved our waiting room much that we asked them to come back and do the entire office. Great experience second time around. Very professional, they worked efficiently and delivered a great job in 2 days.

Review №25

2022-11-15 21:43:03

Ive referred CQ Floors to others as well as having them do my new flooring in my home. Justin is always responsive and helpful in any situation. The quality of installation is excellent.

Review №26

2021-03-31 23:07:16

Justin and Nicole were great to work with and very helpful in my carpet selection. The price was competitive and the installation was on the day scheduled. I appreciated the personal service. They even came by my home and personally checked on the job. Not the kind of service you get from working with a Big Box Store!

Review №27

2021-03-31 19:26:07

We are quite pleased with CQ Floors. We had the 2nd floor of a large home re-carpeted. We had worked with the previous owner at Carpet Quest and Justin (the new owner) and his crew have taken their service up to the next level. The process was straightforward and the installation crew was so professional. There is no questions, that this is a group with a lot of integrity, something you generally dont find with flooring people. To top it off, he pricing was one of the best !

Review №28

2023-04-21 17:43:39

Wow is all I can say! Another job well done! They do what they say they are going to do, and they do it with professionalism. Thank you, Justin, for taking care of me and my clients every time! I would recommend (and I do;) everyone to CQ Floors. Top notch service!

Review №29

2021-07-20 15:45:05

Justin has install my Carpet within 22 hours from contacting him, getting quote and installation. It is super fast and convenient. The installation itself is so smooth that I just go out for a stroll and work is complete. Highly professional service. Would highly recommend his work

Review №30

2021-06-04 18:04:08

CQ Floors supplied us with our wood flooring for our entire home. Justin is extremely helpful, knowledgeable, was very responsive and very on top of it. Our experience was seamless and we highly recommend QC Floors!Thank you Justin for giving us such a great experience!

Review №31

2021-12-30 21:16:00

I had an excellent experience with CQ Floors from start to finish. They were extremely helpful throughout the process, patient with me changing my mind and completed the work in a timely fashion. Very high quality for the carpeting and hardwood!! Thank you!!

Review №32

2022-09-20 01:16:29

Easy, honest, and no hard sell purchase. Combine that with good prices and it was a simple decision to use CQ Floors. We love our carpet! Thanks to Justin and his team.

Review №33

2023-04-15 21:04:23

CQ Floors are amazing! Everything from sales to service to the quality of the installation was top-notch. Would recommend them again to anyone.

Review №34

2021-09-13 14:01:00

Our floors look awesome. We had no idea what to get, what colors style would look right, etc. They helped us pick the right floors, were super flexible about installation, noticed a slab issue and pivoted on installing to make sure the warranty wouldn’t be voided. My only quibble would be to have more transparency about cost breakdown. But the result is beautiful. Thanks, CQ.

Review №35

2021-10-23 00:01:32

Rave reviews for CQ Floors! You truly will not find better customer service. Our flooring order ran into some issues that were out of CQ’s control, yet they still went above and beyond to advocate on our behalf to the manufacturer and make sure we got what we needed. Truly a fantastic neighbors flooring store!

Review №36

2022-01-01 19:54:06

Such a wonderful experience from beginning to end! Justin and the whole team were so professional and helpful throughout the process and made everything so seamless. Would recommend CQ to anyone looking to remodel, repair, or anything other flooring needs!

Review №37

2022-09-24 14:17:01

We were very pleased with the entire process of dealing with CQ Floors. We found the perfect floor for us, the process of selecting the floor was easy and thorough, and smooth sailing throughout. The installation was was set up easily and the crew was fantastic. We are very pleased with everything and will use CQ Floors in the future.

Review №38

2022-10-13 18:32:11

CQ Floors - Excellent selection of products, extremely knowledgeable staff, were also very helpful and saved me considerable effort with installation plus very good pricing. Justin, Ishmael - all the staff great to work with.

Review №39

2021-12-09 18:33:47

Ive worked with numerous flooring companies and CQ is top notch! Very professional, job was done just as they said it would be and in the timeframe we had agreed on. Would recommend Justin and his team to anyone!

Review №40

2021-07-04 03:08:39

My husband and I really enjoyed our choosing and ordering process with CQ floors.They were helpful and had great suggestions for my budget. They got the product on time and we’re a joy to work with till the end.

Review №41

2021-09-21 16:37:37

We have used this company several times for flooring installs and they have been great to work with. New owners have shown a new energy and streamlined approach and have delivered quality work for us. I highly recommended them.

Review №42

2021-07-26 04:37:48

The owners Justin and Nicole are top notch. They are knowledgeable and really take the time to explain what the difference is between the different kinds of flooring. And they have a great selection. Very happy customers

Review №43

2022-05-23 17:21:11

CQ Floors was very efficient in the whole process, from picking out the carpet to setting up an appointment to measuring the rooms, to getting an estimate to installing the carpet!

Review №44

2021-03-25 02:08:02

Great service and company. Expedited installing new carpeting in one of our rental properties on a rush basis. Everything went as planned and we are very please with there service and would highly recommend them.

Review №45

2022-08-13 23:48:34

Justin and Nicole run a great business. Friendly service, they have gone above and beyond for us. Highly recommend CQ Floors

Review №46

2023-07-10 13:02:35

Experts - from beginning to end. Great workmanship and professionalism. Highly recommend CQ. Thank you Justin and Hector.

Review №47

2021-05-09 19:00:50

They did a great job I needed it done quickly they got it done quickly help me picked out the product I was not in town took away the old yucky carpet and made it really nice. I would recommend this company.

Review №48

2022-08-10 21:08:03

Great customer service! Nicole was very helpful and my laminate floor order was ready very fast. Thank you!

Review №49

2018-05-31 23:40:01

Dennis has an amazing selection and a nice location. Stop by or call him for a good deal on some great carpet or floorings:) He can Even take your credit cards!

Review №50

2021-05-10 14:19:49

Nicole is very patient, answering all my questions, returning all my calls! They listened to my needs and really know their products.

Review №51

2021-11-19 22:08:53

Very fast, professional and best price we could find. Great customer service! Will use them again in the future!

Review №52

2021-03-17 01:35:56

The new owners, Justin and Nicole, are great to work with. They are clearly focused on customer service.

Review №53

2023-10-16 21:23:37

Nice job but don’t expect to receive in a timely manner.

Review №54

2023-05-22 23:57:03

Great place to buy flooring, super responsive and friendly

Review №55

2021-05-15 22:12:24

Justin’s customer service is second to none. I highly recommend buying from them.

Review №56

2022-01-05 19:07:23

Great service and super attentive! Will use again and again for all flooring needs.

Review №57

2021-07-07 20:58:18

Excellent service very happy with product & rapidness. Thank you so much!

Review №58

2023-04-21 20:40:49

The whole personal where amazing and very helpful

Review №59

2021-05-09 19:08:39

Very good work and worked with our schedule

Review №60

2021-08-29 17:35:01

Prompt response on an important issue, made time to correct it!

Review №61

2024-07-03 21:29:28

I am very happy with the service from CQ Floors. We needed carpet stretched in two adjoining rooms and it was done quickly with an excellent result. They even vacuumed and cleaned up afterward. Great service!

Review №62

2024-07-03 18:27:13

My experience at CQ Floors was amazing. Justin was incredibly knowledgeable about all things floor related; I had a million questions as a first time home owner and he answered each one patiently and thoroughly. Immediately he noticed some water damage and brought out a moisture meter to see what was going on while guiding me through different options. His advice was honest and direct which I really appreciated! I highly recommend CQ Floors!!

Review №63

2020-07-24 20:06:35

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