Courtyard by Marriott San Jose Campbell in Campbell

Review №1

2024-03-16 23:55:16

Wow, wow, wow! The customer service was BEYOND outstanding! I mentioned I was traveling with my children, and we couldnt bring all our sporting gear on the plane and when we arrived into our room, we had a lovely note and a BASKETBALL for us to take to the park down the trail, amazing!! Jorge, the manager I believe, wrote us a welcome letter and had a bag filled with snacks for my children! Extra bedding as requested, and delicious orange-SPA water throughout the lobby, 10/10! Definitely a Marriott customer for life, these small touches last a lifetime, thank you Courtyard Campbell team! Also - the coffee and cocktail bar, super awesome, especially because you dont have to leave the hotel, excellent pool big enough for several families to hangout all at once. Easy parking!

Review №2

2024-03-17 01:17:01

The staff are friendly and very helpful. San Fran is warm and welcoming. Its a shame to see some of it struggling, and the homeless problem cant be ignored. I loved my stay here, though, and if were lucky enough, well be back.

Review №3

2024-05-29 14:25:26

What a great staff.The room was nice.The shower floor needs to be deep cleaned.Looks like the tile grout is stained.

Review №4

2024-01-28 18:29:57

Nice room, but no coffee in the lobby (on a weekend!!) after 1000am is simply ridiculous. The guy behind the bar (where there was coffee) had only we dont serve after 10 to say.Marriott! Are your employees even remotely aware they work in a SERVICE industry?Wont return to this hotel again.

Review №5

2024-03-01 13:52:19

My experience at the Courtyard hotel was slightly above average, but there are areas that could use improvement.Every year, our teams from around the globe gather locally for a work function, and we search for accommodations in the Los Gatos area. My experiences have varied due to factors associated with hotel properties, but they generally fall on the average to low end of the spectrum. This time, I considered staying at the DoubleTree by the Pruneyard but opted for the Courtyard based on its location and the hotel pictures. Being well-rested was a priority due to the long work hours followed by commitments with the team. However, my experience with this particular property was mixed, and significant improvements in noise control are necessary before I consider staying here again.My first impressions were positive. The property is located away from the Pruneyard, which helps reduce foot traffic noise and allows for quick access. The addition of a parking garage is welcoming, although parking should ideally be free. The lobby is clean, modern, upscale, and inviting. The front desk staff are friendly and efficient during check-in. Upon entering the rooms and turning on the lights, youre greeted with a well-thought-out spotlight effect, inviting you to unwind and relax. The ambiance of the rooms is excellent, and its evident that a lot of consideration went into this aspect. I was particularly impressed by the technology integration of the Smart TV, which allows for control of local channels and popular streaming services through a single interface.However, as I attempted to wind down and get some rest, reality set in. Despite assuming that the property would have adequate noise control and comfort, this was not the case. I immediately noticed a constant humming sound, making it slightly difficult to sleep. It took some time to identify the source, which turned out to be the ice machine in the hallway. Additionally, when the air conditioner kicked in, it was loud and noisy due to being integrated inside the wall. The rattling and vibrations of the walls were audible. Furthermore, despite being situated next to the highway, noise from passing cars became a problem, likely exacerbated by the other issues. While noise from other guests rooms was audible, it was more tolerable compared to the aforementioned problems.Regarding sleep comfort, the pillows felt insufficiently filled, providing inadequate neck support when using one and causing strain when using two. The comforter also lacked filling, giving the sensation of sleeping with thin paper covering the body. However, the mattress provided adequate support.The bathroom shower area requires updating, with outdated flooring tiles showing signs of wear. Because there is glass next to the shower valve, you need to step into the shower to turn it on and immediately get blasted with cold water until the desired temperature is reached. You cannot operate the valve from outside the shower due to the glass wall next to it. The shower head distributes water unevenly, providing a subpar showering experience. While the mounted shampoo, conditioner, and body wash bottles are a nice feature, the poorly executed font color selection on the labels makes them difficult to read amidst the showers blast. The USB-A charging ports on the clock nightstand are a nice addition to the room.Would I stay here again? Likely not unless significant improvements are made due to feeling not well rested after each night. My search continues for the next business hotel that can be recommended to my colleagues.

Review №6

2024-02-17 04:43:34

Easy access to San Jose Airport and Levis Stadium, where we were headed.Excellent wi-fi. Had to work remotely and never lost connection during Zooms.Front desk folks not very friendly or helpful.Room was a bit shabby with peeling wallpaper, unraveling carpet, etc.

Review №7

2024-02-15 08:56:37

Awesome establishment! Service is fast! Thanks so much Steven from the late night shift! Or Stephen Im not sure which spelling but thank you so much for your hospitality! I will definitely be back!!!🔥💯 I appreciate the help with the restroom! :)

Review №8

2024-05-21 06:00:01

They woke my family up at 7am! Had a horrible trip because they decided to stomp on the roof above my room and use power equipment at 7am on a saturday! My family and I got in late the night before and needed to sleep! It ruined our day!

Review №9

2023-11-19 02:26:10

This is a nice Courtyard outside of downtown San Jose. The rooms are clean and modern; coffee makers are in the room with refills available from the concierge. There is no coffee in the lobby, but there is a cafe that opens by 6:30. Being a Courtyard, they also have their Bistro restaurant.One thing I missed was not having a microwave in the room, although there is one in the lobby.The service was great. The folks staffing the front desk are friendly, conversational, and helpful.

Review №10

2024-04-28 23:41:09

Second time the wife, kid and I stayed here. Clean and their breakfast was good considering its a hotel.