Courtyard by Marriott Los Angeles PasadenaMonrovia in Monrovia

Review №1

2024-03-17 16:08:00

We were here for a few days and enjoyed our stay. Our room was quiet, clean and comfortable. We had breakfast included and it was fresh and better than anticipated. The staff was very friendly and even the other guests were friendly in the elevators and cafe area etc. I liked having control of the AC, and the bathroom was very well ventilated.

Review №2

2024-06-06 01:41:25

I recently stayed at the Marriott Courtyard and had an excellent experience. Ivin Anaya, the evening Bistro supervisor, truly stood out with his exceptional service. He greeted my mother and me warmly every time we saw him and went above and beyond to be helpful and accommodating. His efforts really made our stay special.Overall, the entire stay was fantastic. The staff was consistently pleasant and attentive. I would highly recommend this hotel to anyone looking for a comfortable and welcoming place to stay.

Review №3

2024-03-12 01:50:26

I stayed at this hotel for six days, occupying Room 803. The hotel staff was impeccable, very friendly, and dedicated, making my stay exceptionally warm. The breakfast at the hotel was simple yet delicious, and the staff at the breakfast café were considerate.The hotel space is comfortable and spacious, with the only minor drawback being that the windows in my room did not provide good sound insulation. I could hear the noise from vehicles on the highway outside 24/7. I wonder if the hotel has any plans to address this small issue.Nevertheless, I am satisfied with the cleanliness of the hotel. Despite the rooms interior not being the most modern, there were no unpleasant odors, and the bed linens and pillows provided a comfortable sleep.One small inconvenience during my stay was that they forgot to clean my room one day. I am certain I did not hang the Do Not Disturb sign, and I had informed the housekeeping staff to clean the room.Overall, I still highly recommend this hotel. Its location is convenient, but I suggest choosing a room on the side farther from the highway to avoid noise issues. I hope the hotel can improve the window sound insulation problem, as my room did experience some noise.

Review №4

2024-06-03 00:41:16

I stayed here for 3 nights. At the front desk, she asked me which day i wanna house keeping and I said the next day. then there is no house keeping next day. today i called the front desk and remind them again that it was ok to get a house keep today. I was so pissed off that I requested 2 times about house keeping, and they forgot 2 times.I am the elite member of Marriott and this was the worst experience I had ever experience.if you wanna a clean room, then do not choose here.

Review №5

2024-05-27 07:51:11

Bathroom: Very tiny bathroom and dirty. There was a used soap in the bathroom.Unsafe: Someone tried to open our room door at the 5 a.m. for 5 times!!! If one time was an accident mistake. How could it happen 5 times in the midnight. That was scaryI will definitely not choose this hotel again

Review №6

2024-01-08 17:33:31

Our family of four stayed in a room with two queen beds. The rooms were modern, comfortable and nicely equipped (mini-fridge, TV with streaming services). We didn’t get the breakfast package, but purchased food at the hotel and it was very good. The gym is small, but has a few machines and dumbbells. We spent time in the hot tub (outdoor). The pool is also heated (outdoor). Lots of parking at the hotel - felt very secure. No EV charging, but there were charging stations in the shopping area nearby.

Review №7

2024-02-16 04:06:15

Had a very slight room issue when I arrived. Went to reception and the guy on reception (Victor) couldn’t have been a better host. Sorted everything out in seconds and I even got a free cookie (they were free to everyone on reception).The free appetisers in the restaurant are a really nice touch. Hot food for free is rare in any hotel.Overall, the experience was so impressive I returned for a 2nd night due to getting back from work late rather than travel back to Santa Clarita. Big shout out to Victor!!

Review №8

2024-02-22 05:30:55

In from out of state. Chose the location because of proximity and easier route to funeral services I attended the next 2 days. It also had mostly good reviews. However, I wish I took the advice of one particular reviewer who said they stayed one night and the room was so bad they moved to the DoubleTree across the freeway and had a much better experience. I arrived with my brother. I booked a couple days earlier; he booked that day. When he tried to check in, they said Marriott systems went down that morning and he wasnt on their printed list. So, he couldnt be checked in, even tho he could show them his confirmation #, and therefore he had to go to another hotel. Mind-boggling to me that they dont have a manual way to deal with such a simply real possibility like this occurring, especially with many empty rooms. Consider what hotels did just 30 yrs ago before online bookings and cell phones? But the guy telling us this clearly wasnt in a position to understand the argument or make decisions, which means his bosses had even worse leadership. But my brother is the patient type, no matter how angry he is. They gave him a list of Marriotts that were not really close, but he was my ride and couldnt go too far. I told him about that review and how DoubleTree was my 2nd choice. My brother went there and told me later he had much better experience - nice room, good staff, etc. I WAS on the paper list and got checked in, but that was more bad news. Lobby and dining area looked great, but from the elevator to the room it looked like a rundown, old hotel - especially the room. And I got the 8th floor and the last door at the end of the hallway (as they typically do with online booking service users). Decor was typical modern-retro Marriott, decent TV, but had popcorn ceilings and the furniture was very worn and filthy. My room smelled like an old guy bathed in Old Spice and stayed there for a week. I happen to have a minor allergy to whatever that spice is in some colognes and perfumes. Fortunately, I discovered it was only on the bedspread. When I took that off and put it in a drawer, 95% of the smell went away. I never wouldve slept otherwise. The bed was good and comfortable so I did sleep pretty well. The furniture had very obvious stains, and the desk chair and side table were so worn they mustve been original room items. I simply never used nor put anything in or on that part of the room. That bad. The bathroom was clean so I give them credit there. But the final blow was that the windows might as well not even been there in terms of sound. That was the first night of the ongoing rain the past couple weeks so Im glad it at least kept me dry and warm, but I could every single noise outside and on the freeway. Fortunately, freeway traffic worked like white-noise for me and I slept, but light-sleepers beware. Basically, their rooms could use furniture and minor design upgrades, bedspreads need more frequent cleaning, windows need another pane. Clientele was also dry. Seemed like it catered to pretentious middle-aged guys not on business or holiday. That was my situation, but I was forced into it by a funeral. The desk girl the 2nd day was a bit more attentive and nice. She found and lent me an umbrella for my brother. I also had a breakfast sandwich at the dining area that was possibly the best Ive ever had and worth the $12 I spent. Other than that, I was glad the funeral and all the places my brother took me to downtown kept me out of the hotel.

Review №9

2024-05-19 12:00:50

The worst hotel I’ve ever been to in my entire life. Power went out in the shower…I tried calling front desk but no one picked up. Moldy toilet, didn’t clean room at all, they gave us hard sugar cookies, no one at front desk after 8pm, breakfast fake “Starbucks”…the staff there messed up our order after waiting for 1 hour, and there’s an out of order elevator. I won’t be coming back here ever.

Review №10

2024-04-14 14:41:58

Crappy coffee in room, hours of restaurant not convenient. Manager needs to have free good coffee in lobby until restaurant open. Wife hated the bathroom no counter space makes you feel enclosed.. never again