Great dialer/phone system. Great features and functions and highly customizable. That being said, configuring the system to your needs is not easy. There are many complicated steps and the online knowledge base does not help with everything and when you call for help, they make you do everything on your own even when you are not tech savvy and they work with the system for a living. Just configuring voicemail settings took several hours over the course of two weeks. Customer service is nice but not very time-efficient
I have been using Convoso for just under a year now. It is very user friendly and has helped to increase my overall sales. I would definitely recommend Convoso to anyone considering a new sales platform.
Convoso is easy to navigate, making it accessible for both new and experienced users. It also tailored our specific needs which aligns with our operational requirements. The platform is user-friendly.
Convoso stands as a beacon of innovation in the realm of communication software, offering a comprehensive suite of tools designed to empower businesses in their customer engagement efforts. As a user immersed in the intricacies of this platform, I find Convoso to be a game-changer, reshaping the landscape of how businesses interact with their clientele.One of the standout features of Convoso is its seamless integration of various communication channels. Whether its through voice, SMS, email, or even social media, Convoso provides a unified platform that streamlines interactions across multiple touchpoints. This versatility not only enhances the efficiency of communication but also ensures a consistent and coherent brand presence across all channels.The intuitive interface of Convoso deserves commendation, as it facilitates ease of use without sacrificing functionality. Navigating through its myriad of features feels natural, thanks to thoughtful design and user-friendly controls. Whether youre managing campaigns, analyzing data, or monitoring agent performance, Convoso presents information in a clear and organized manner, empowering users to make informed decisions swiftly.One cannot overlook the robust analytics capabilities embedded within Convoso. By leveraging advanced data analytics, businesses gain invaluable insights into their customer interactions, enabling them to refine strategies, optimize processes, and drive tangible results. From call metrics to conversion rates, Convoso equips users with the tools to measure performance effectively and adapt accordingly in real-time.Moreover, Convosos commitment to customization sets it apart from its counterparts. The platforms flexible configuration options cater to the unique needs of diverse industries and businesses of all sizes. Whether youre a startup seeking scalability or an enterprise requiring tailored solutions, Convoso offers a customizable framework that adapts to your specific requirements, ensuring optimal performance and maximum ROI.However, no software is without its challenges, and Convoso is no exception. While its feature-rich nature is undoubtedly a strength, it may also pose a learning curve for new users. Adequate training and support resources are essential to mitigate this issue and ensure a smooth onboarding experience for all stakeholders.In conclusion, Convoso emerges as a formidable force in the realm of communication software, revolutionizing the way businesses connect with their audience. With its seamless integration, intuitive interface, robust analytics, and unmatched customization options, Convoso empowers organizations to elevate their customer engagement strategies to unprecedented heights. Whether youre a startup striving for growth or an established enterprise aiming for innovation, Convoso proves itself as a worthy ally in the journey towards success.
Convoso works perfectly for my needs. The rare down-times are quickly resolved, Im never having to wait long between calls. Highly recommend.
This is a really easy program to use and helps a lot . i love how easy it is to leave notes in the dialer so when you hang up with a caller or client you can put the notes in there and see them if they call back into the dialer or if you need to make a call back out to them for a follow up call at some point.
Very user friendly on the front end. There tend to be bugs that we cant figure out how to fix, and usually the Convoso team cannot figure the issue out either. However, their support team is very responsive when we reach out.
Ive been using convoso for the last 2 years and the experience was great, the only downside I can point out is when were not in available dispo, sometimes the system will kick us out but overall experience its great compare to the other software system that weve tried in our company.
Makes things easy to track client info, plan info, easy to call clients back when you need to update or check up on them. Love that I dont have to give out my personal number!!
Wonderful product thats has been very useful in our overall call flow and tracking performance trend. very useful in training on call monitoring
This has been one of the smoothest dialers I have worked with. I love the callback features that I can personalize. I feel like I can get in contact with more people because of the Convoso dialer.
Ive used convoso for quite awhile now, we have no complaints with the overall performance. Pretty easy to track team performance as well as call history when needed.
I love working with convoso its very easy to use and basic information is used; which I love you can take more time on your call rather than putting information on.
Using convoso has been good for me so far! I like how it looks and it’s good on functionality, sometimes it lags but that could be from multiple people being on one campaign.
Great software been using this dialer to run the call center I manage for years now and its worked great! Absolutely would recommend!
I like the way this product is efficient in our business however, the tendency of us being logged out due to unknown reason keeps me irritated though by its efficiency, I can consider this product as recommendable.
Great team, excellent dialer...Convoso has a lot of flexible functionality that has helped us grow our business!
Convoso is a good system. It has its issues every now and then but compared to the system we had before, its actually much easier to manage
Ive been using Convoso for my call center position. its easy to navigate during the transfer process.
I have been using this platform for work for about a year now and I quite enjoy all it has to offer as well as how easy the platform is to manage.
Easy to use platform. Simple but provides lots of options and integrations for dialing and CRM options.
Ive been using Convoso for a few months now and I love the system. Not too complicated and easy to use.
I use Convoso every day for work and its a very good form of CRM to use, very easy to use and understand.
Very solid dialer feature for my telephone insurance business. Satisfactory client management tools.
Convoso is very simple and easy use! No complaints at all. 10/10 Recommend.
Great system to integrate for optimal performance to support team functions. I would recommend.
Convoso is the lifeblood for our business. We have had nothing but positive experiences with their platform and tools.
Great software with tons of features, customer service A+! A bit on the expensive side of CRM solutions
It is a time saver for predictive dialing. It takes the time and effort to look up numbers and dial out of the equation when prospecting.
I love using Convoso! Its easy to use and has all the functions I need.
Love the softwear for business.good customer service with great prices full of features to help grow your business.
Great product. I have used other tools but this one is good.
Excellent and helpful staff, as well as an excellent and useful product. Convoso has allowed our company to level up our less successful sales reps and showcase our sales superstars. Stellar product at a great price. Would definitely recommend for any company with a sales department
Very simply, easy to use and user friendly interface. It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems. The reporting system on Convoso is exceptional and it has great dialling strategies that makes lead management a breeze. The support staff is very accommodating and always help and explains everything in detail to make sure we always have 100% uptime. By far the best USA dialler Ive used.
LOVE WORKING HERE, THE ATMOSPHERE IS GREAT. PEOPLE ARE GREAT. NO COMPLAINTS.
My company just switched to Convoso about 3 months ago and couldnt be happier. It is working far better as far as productivity for dialing and prioritizing leads and has significantly lowered my cost. It is user friendly & very helpful. Highly recommend.
Pretty good software for receiving inbound and making outbound calls with little hassle
Convoso is a great app. I find it easy to use and navigate.
Great product to use no major complications, would recommend to anyone!
Very user friendly and easy to navigate and see performances
Our company uses it in a large way with 100+ seats every day and we are happy to be partners. Convosos platform is very top notch and they continue to expand their capabilities and are keeping up faster than any other dialing platform when it comes to current market conditions. The customer service is second to none, any time we have an issue or problem they are quick to resolve things.
Easy to use, never have problems with the dialer
I like the simplicity of the contact organization. The auto-calling feature basically eliminates call reluctance by getting you on the phone immediately! Its very user-friendly and the dashboard boldly displays your KPIs.The only aspect I dont love using Convoso is not having an outbound dialer for leads/contacts not already in the system. But I have found a way around this.Ive solved my call reluctance and overall touching/reaching people. After all, sales is a numbers game. This system has definitely been beneficial for expanding my business.
Convoso is a good dialer, user friendly and it gets the job done, but their customer support is horrible and they have little to no regard for their customers. They make changes in the dialer-remove features, add features, change how features work without notifying the customers. You figure it out when calls arent being dialed correctly and youre losing money. When you call in to speak to them about it they have no idea what is going on. They have no idea how to fix the problems. The reports feature is not user friendly at all, its terrible.Convoso may be the better dialer, but how they treat the customer leaves ALOT to be desired. Just look at the reviews posted here on Google. If you leave a good review the owner responds and thanks you, leave a bad or mixed review you get NOTHING!! That speaks volumes regarding their customer support.The one shining light when it comes to customer support is my CSM Roger Mohr. They need 100 more just like him. Hes 5 stars in my book!!!
Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team.
Simple and easy to use...really streamlines the workflow.
I enjoy the layout and it is easy to navigate as an administrator. Reporting is also easy to use and customize. Deducted a star due to some issues with the workflow automation (it just stopped working and we had to find a workaround), but there have not been too many hiccups in our first year
Excellent tool for engagement and outreach with customer base.
Much better options out there at cheaper prices. Theyve have connectivity issues all week and as a call center agent trying to pay my bills, Its frustrating. Im trying to convince my manager to switch to another platform I used earlier in the year. At least those services are reliable.
A+ Service! The whole team at Convoso is very knowledgeable and easy to work with. The dialer system has increased our connection rate with potential clients exponentially!
Convoso is the way to go! I have had a wonderful experience using this dialer. I have used many dialers in the past, but this dialer provided me the features, quality and support that my company was looking for. I value and appreciate Convoso and their team for helping me navigate and get acclimated.
Have used Convoso for close to 2 years and could not be more pleased. Their thoughtfulness to design and attention to details have created a solution that uncomplicates some very cumbersome features of many competitors. Always one step ahead and committed to delivering a solution that achieves results where phone outreach is growing more challenging by the minute.
Convoso is our preferred Predictive Dialer. From lead management to Caller ID reputation management this system meets all of our dialer needs. Great implementation support and great customer service.
Great company! Best customer service we ever had. Best auto dialer with better connection rate. However there are still some bugs and glitches that needed to be fix although this does not affect the performance.
Very easy for our end users to use.Setup is complicated but onec you get going its all good.Downside is that there are lots of bugs. We get duplicate numbers when replacing numbers, and more than 50% of replaced numbers come back as spam already.Reply: Actually, your ClearCallerID product is terrible. We replaced 5000 numbers and 95% of them came back with the spam tag. I reached out to my CSM and he just said go register your number. So clearly replacing numbers is useless. Im changing my review down to 1 star.
We have used Convoso for 10+ years and have substantially grown our business. Great support team and amazing call center features make it a winning company to use. I highly recommend Convoso to any business.
Everyone at Convoso loves to help out their clients!
Excellent Service Thaddius and Edward are 2 of the most attentive professionals in the biz. They helped us register our numbers, create a call-call structure and increase our Dialers efficiency. Highly Recommend!
Convoso is extremely efficient at increasing the contact rate of the leads you have in your system and it also provides excellent reports on a day to day basis to allow to follow your call centers success.
Great platform for acquiring good leads.
Switched to Convoso in September. Best experience both onboarding and day to day use that Ive ever experienced with this type of platform. Has help increased contact and sales.
If you need a high capacity dialer and lead manager, Convoso is a good place to look into. Amazing customer service when inquiring about the product followed by amazing customer support when learning how to use it made Convoso an easy switch.
I like how easy it is to use and navigate the system!
If you need a good enterprise software solution for your business, then you need to call Safesoft Solutions. Good customer service, good products, great prices. I have and will continue to refer them my friends and family. Our marketing outreach and response rates alone has increased twice fold.
I wouldnt use this company. With their software you cant make a simple call back. I didnt use it then the company charged me, I asked for a refund, they did NOT give it and it isnt prorated so they will NOT give you a dollar back. l..
I just wanted to write a quick review about my experience with Safesoft Solutions. I run an outbound telemarketing center for serveral clients, and I have tried a few dialer companies over the last few years. I have found that safesoft Solutions offers a great product at great rates. Service has always been reliable and the customer service reps have been there when I needed some additional features to be enabled. Safesoft has always been able to customize its software for the several different verticals that I service.
Horrible customer service and support. Numbers we would use to make calls from still showed up as spam even though they stated it wouldnt. Wouldnt recommend. Our whole office only used for a couple weeks and decided to switch back to our previous CRM.
Convoso is a great system I use it on a daily basis and it provides excellent contact and is full of features to help grow and oversee my business.
I cant say enough about Convoso. They are so far ahead of the game there is little competition left. Their contact rates, omnichannel marketing, real time displays, historical data and list management really make it the only option when it comes to dialing.
Convoso is user friendly and has great customer service. Easy platform to work off of to streamline my business!
Overall a great product/service. I think its geared towards multi user...larger teams. more sophisticated than some of the lower cost alternatives.
Safesoft has really helped call centers at many of my clients. As an IT professional, I refer them out often. Always nice to work with a good team. Thanks.
Great 👍 company to work for and the staff are amazing always there to help you. Alyssa, David and the lovely Elizabeth are awesome. They and wants to see you to be successful. I thank God
Great company with great customer support. An ever changing platform that they are able to tailor to our needs when we need it. Would recommend!
Support is good and the product is good but needs to fix lately its laggy to extract/review files and report
This company has questionable interviewing practices. i know ghosting is trendy, but maybe raise the standard? 2/10, would not recommend.
CONVOSO HAS BEEN GREAT
Convoso has been a great tool in our call center and meets all our needs!
Other less expensive options out there, this platform is confusing and NOT user friendly. Customer service wasnt good
The best dialer!
Great software!!
Easy to use. Very efficient and quick to learn. Great so far!
A+
Excellent product
We have used this service for almost 3 years, Excellent Service and Highly Recommended
Easy to use and the reporting options are very useful
Super easy to run and manage
Still one of the best dialers around
Of the best applications, to communicate, make and save our clients and have the best communication experiences
Love Convoso!!!!
Total reviews rating 4.4
100 Reviews for Convoso 2024:
Review №1
2024-06-14 16:38:32Convoso is awesome. I use it to check calls for quality assurance. There are many different ways to search for a call. It is very easy to find what you are looking for. Then once you get your search results, there are a lot of ways to filter them. You can even save the results for later and name it for easy reference when you go to find it again. Calls are also easy to download. My experience with Convoso has been nothing but good.
Review №2
2024-06-14 13:38:23Ive been using Convoso since March 2024 while I do love an integrated phone system, the quality has not been favorable for me. Daily I will get booted out of the system, have dropped/ghost calls while receiving or even during a call with a client. Convoso will also hang or push me into force pause along with completely losing audio during a client call. These occurrences at least three and sometimes all of these issues are happening daily. We have a wonderful leadership team and they are aware of this happening to myself as well as others on the system within our organization and I hope the bugs will be fixed soon without having to constantly clear C & C and rebooting our systems multiple times a day.
Review №3
2024-06-13 17:17:38Our company has worked with Convoso for several years now and it is a good platform to use, easy and very eye appealing. I have noticed new updates that improve the use. I am very appreciative that they are quick to work on issue for a resolution and always keep communication going during outages or technical malfunctions. Thanks for the things you do at Convoso that makes our jobs better every day!
Review №4
2024-06-11 13:27:01Top-notch staff and an exceptional product that has been immensely beneficial. Convoso has enabled our business to elevate underperforming sales representatives and highlight our top-performing sales experts. Outstanding product offering incredible value for money. Highly recommend for any company operating a sales department.
Review №5
2024-06-11 16:14:24Ive been using Convoso for our call center operations, and it has significantly improved our efficiency and productivity. The predictive dialing feature is particularly impressive, allowing our agents to spend more time talking to prospects rather than dialing numbers. The lead management system is intuitive and helps us keep track of our campaigns effortlessly.What sets Convoso apart is its robust real-time reporting and analytics. These tools provide valuable insights that help us optimize our strategies and make informed decisions. Additionally, the CRM integration has streamlined our workflow, reducing manual data entry and ensuring that all information is up-to-date and accessible.The customer support team at Convoso deserves a special mention. They are responsive, knowledgeable, and always ready to assist with any issues or questions we have. Their dedication to helping their customers succeed is evident in every interaction.Overall, Convoso has been a game-changer for our business, and I highly recommend it to anyone looking for a reliable and efficient call center solution.
Review №6
2024-06-21 20:07:45Convoso had a lot of strong points. Multiple ways to access lead retrievals, data collection and notes, many fields to input data are just a few of the noticeable features. Definitely a useful tool.
Review №7
2024-06-11 15:46:29This is very simple and easy to use. I love being able to listen in on my team real time and coach them and help them succeed. Being able to see the current time in call, what type of lead, what type of call, and much more is crucial for my team to succeed and for my reports. Overall I rate it 10/10 and would highly recommend to anyone!
Review №8
2024-06-17 12:19:43Convoso has been a game changer for our team. Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results.Their team has been with us every step of the way walking us through any questions or roadblocks we have run into with quick solutions. They are friendly and meet with us as often as needed to ensure our success in all aspects of Convoso.Convosos robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve. It gives us the numbers to make us more effective in all we are working towards.
Review №9
2024-06-17 17:06:52In my experience, convoso is user friendly. It is an easy platform to utilize if you are working from home. Superb caller ID management system. I like how leads just come through rather having to call, which saves a lot of time and energy. I also enjoy being able to organize lists and workflow automation.
Review №10
2024-06-13 17:21:41Convoso has a pretty good product here. Calls come through with decent quality, the auto-dialer works well. However, if youre already on a call, and want to dial out, it gets a little cumbersome to create a lead, just to dial. Not a game breaker, just annoying