Presentation on Map Reviews Nearby

Concentra Urgent Care in Gardena

3.8 (199) 1149 W 190th St, Gardena, CA 90248, United States

Categories

Occupational health service
Medical clinic
Physical therapist
Urgent care center

Location on the map

Gardena, Los Angeles County, California, US

Phone: +1 310-324-5777
Site: http://concentra.com/

Opening hours

Monday:Open 24 hours
Tuesday:Open 24 hours
Wednesday:Open 24 hours
Thursday:Open 24 hours
Friday:Open 24 hours
Saturday:Open 24 hours
Sunday:Open 24 hours

Edit info

Total reviews rating 3.8

199 Reviews for Concentra Urgent Care 2024:

Review №1

2024-06-17 19:19:46

As long as you have all the paperwork in hand, it has been faxed or emailed you should be in and out within 3hrs if going for a physical! Really good timing because I’ve been to other urgent care facilities for work related things and I’ve practically spent all day there. Friendly and knowledgeable staff is always a plus! Clean facility. Not hard to find. Overall a satisfactory physical 👍🏼

Review №2

2024-06-17 16:54:32

The only saving grace of Concentra was the nice Latina nurse who did my drug screening and the black female PA who did my Physical. They were wonderful. The front desk attendant was sloppy and rude. It took a RIDICULOUS 3 hour to complete a basic drug screen, vitals, and physical. Definitely have a lot of room for improvement here.

Review №3

2024-02-15 06:10:18

I came here for a vaccine. Since it was walk-in I arrived at 8:23 a.m. waited until 9:25 a.m. and finished around 9:37 a.m. The staff were nice and accommodating. Front desk was very welcoming and the nurse who administered the vaccine was very patient with me. The wait was long although the staff does their best to treat patients.

Review №4

2024-05-06 16:40:08

1st I was given a different city. The first receptionist was rreally nice. Then I got thirsty and asked for direction to a vending machine to buy water but I was instructed to drink at a water fountain. Yuck! So I said no thanks. I went ahead to say I will be back to go buy water but then I was told to hang on they will give me water. I waited a long time. I waited but no water so I left and went to gas station and came back with bottled water and some snacks. The guy that took me in was very professional as well as the doctor that saw me. The receptionists are really questionable.

Review №5

2024-06-24 17:23:13

I’ve been to Gardena location to get my preempyment medical. Front desk ladies are nice and the student who help me get my VS knows what she is doing. They also make sure that the urine specimen is yours by verifying ur identity vs info in thier computer. I finished here very fast and it was walk-in. I came after lunch and not that much people. They are open 24/7.

Review №6

2024-04-29 15:09:51

Doctor was glued to the tv in the lobby watching basketball for 2 hours, while five patients waited.The MA was alone, had to work rooms and the front desk, so I was shocked when she managed to return to a personal phone call everytime she was at the front desk. They even tried to refuse to treat me after three hours for something minor. This place sucks, I would recommend going anywhere else.

Review №7

2024-03-12 00:08:35

My visit to Concentra UC Torrance was a very pleasant experience from beginning to end. The staff give off positive vibes as soon as you arrive at the front desk. My wait was not very long after I completed my paperwork and was immediately escorted by a smiling and polite nurse. I would recommend this place to everyone.SincerelyYvonne Chambers

Review №8

2024-05-31 04:42:19

During intake, they failed to ask the medications my daughter was taking and their strength, and then tried to cover their butts by insisting they did ask but their computer failed to notate it.This is a dangerous facility that does not follow the most basic medical protocols. I will be reporting them the the appropriate medical boards. Do not go here if you value your health or your life!

Review №9

2024-03-11 18:27:27

The staff was great! I had to take my 15mo with me to do my tb skin test and we were able to get in and out in less than an hour. Thank you!! The only thing I would say is that I did get slightly bruised while getting the skin test which is not the best feeling…

Review №10

2024-04-01 18:32:26

The ladies at the front were very respectful and quick at their job. Got called in pretty quick, felt like i just walked in n out. Very clean & professional at this site. Especially to the one who took care of me inside.

Review №11

2024-03-11 19:05:01

Front desk could use some customer service training as the girl who assisted me (long dark hair with glasses) was rude. I came in for a physical, she was apprehensive to take my paperwork and repeatedly asked me if I had an ID, despite allowing me sufficient time to give it to her. When I did hand it to her she threw it to the side as if I was annoying her. If she doesnt like her place of employment I suggest she find somewhere else to work where she doesn’t have to interact with the public.

Review №12

2024-03-03 20:48:02

Go somewhere else. Walked in - no receptionist. Signed in. Sat down. Still no receptionist. 20 mins in - still no receptionist. If there was suddenly any type of emergency in the lobby - too bad. Nobody is there. Lol. If you have anything that’s remotely urgent, go somewhere else. We went down the road to United Urgent Care & they were a lot more professional.

Review №13

2024-05-26 19:56:56

After seeing all the bad reviews I was skeptical bringing my mom for a work injury but turns out they were very helpful and pretty fast. .very nice and professional. Thank you

Review №14

2024-05-06 15:33:58

Staff are attentive. From desk to doctors nurses and physical therapist. Smile is the key to make patients feel comfortable. Thank you!

Review №15

2024-04-08 15:49:29

It was a good experience, but I was there for at least 1.5 hours and I thought that was a long time. There were only 2 people in the waiting room, so don’t understand why I was there that long. The staff was professional and efficient.

Review №16

2024-01-19 05:48:53

Solely giving this location 3 stars due to the front desk assistant and nurse who saw me. The doctor who saw me was very condescending and didn’t even speak to me past one minute. He told me there was nothing he could do but prescribe me ibuprofen and didn’t even ask further what my pain was or even tried to gather more information. I’ve had many experiences with doctors and this one was the worst experience. I’ve never had a doctor belittle me or make me feel like I was for a small thing when I came in for a swollen shin and pain. Again, the front desk staff and nurse were great and helpful.

Review №17

2024-01-29 16:18:33

When I went to my scheduled appointment time. Nobody was there to greet me in the front. Isigned in there was someone ahead of me also signed in. He finally said is there someone here.I was finally was seen after waiting but I could not understand what the PA was saying. Very difficult. I left feeling what was the purpose of this visit.

Review №18

2024-05-01 21:01:47

I wish I could give 0 stars, but I cant. FRONt desk girl black hair and glasses very rude and the other one next to her as well.If you dont like your job dont work there.people come here for work physicals etc.we already dont want to be there and you make it such a horrible experience .

Review №19

2024-06-10 16:17:39

If y’all ever decide to visit Concentra, there’s a worker there named “xóchitl”. She is great at her job, hard working, and makes it easy on her patients.

Review №20

2024-03-04 18:48:34

The staff was friendly. Check-in was easy and quick. Didnt have to wait to long to be seen. I appreciate it, since I had a long day at work!

Review №21

2024-02-12 17:09:46

Doctor was filthy. Dirty undershirt, shoes and scrubs. I was there for three hours and had to return the following day to finish the health exam. The receptionist was great, but everyone else was inexperienced and dirty

Review №22

2024-04-01 15:14:06

The girls at the front desk dont seem to like their job or probably dont apreciste the jod they do or they just probably dont care about customers. Their attitude towards customers was not the best Ive seen! They had that latina attitude and I personally dont enjoy been trested with attitude.

Review №23

2024-04-22 16:01:07

Multiple patients who came after me, were attended before me. I waited almost 2 hours for a simple urine and physical for work.

Review №24

2024-07-01 15:40:57

Everyone was super friendly, quick and patient during my pre-employment screening.

Review №25

2024-07-02 14:42:39

They were fast efficient and made me laugh, everything was nice and friendly and you couldn’t ask for any better service.

Review №26

2024-03-30 16:40:54

Ive, visited the downtown Wilshire location and my experience was literally a 1 or below if I could give that rating. However, the Gardena office is efficient and they manage the business of Healthcare extremely well. Who can complain about that? Im, SO GLAD that Concentra exists in the Gardena area because it is the ONLY place I go to now. The receptionist assist you and get everything done as quickly as possible. I appreciate that. 🙏🏼💜❤️💜❤️💜❤️

Review №27

2024-02-09 17:27:13

Here for my follow-up appointment at 8:30. VS taken and sat in exam room for 45 min. P A walked in at 9:46. I know patient education is a must, but explained to PA am nurse, but she did not comprehend what I was explaining regarding my symptoms and concern

Review №28

2024-06-24 15:37:31

Perfect Customer Service, The Facility and restroom are clean and the wait isnt long whatsoever

Review №29

2024-03-04 16:38:01

At front desk= pleasant, alot faster than a year or two agoInside with nurse was a bit hassle.. rush rushWith Doctor he was nice, efficient and friendly.

Review №30

2023-10-30 19:08:10

This was fast and efficient. The nurse was thorough checking my veins to find a suitable one, and I didnt even feel it when she slid the needle in my vein. That was possibly the fastest and easiest blood drawing I have ever had. Thank you for the professional treatment, she was friendly and helpful. Nurses like her make the process much more calming and less frightening because even us adults get anxious too.

Review №31

2024-06-24 17:39:28

There was only 2 people including me to get seen by the nurse and the night shift older gentleman was lagging and never ended up seeing me and I waited for 2 hours to be seen until the day shift nurse came in.. the day shift nurse was professional and seen me quick .

Review №32

2024-07-01 15:48:49

It was a nice short visit, clean and confortable areas and very helpful attendants

Review №33

2024-04-29 15:50:58

Process was quick and easy. The nurses were very helpful and chill and made everything easy

Review №34

2023-12-18 16:46:50

The employees are excellent and great customer service. My only complaint is that they advertise to be open 24 hours a day. This is not true. They will leave you standing at the door ringing the bell until you give up and go away. Do not go there after 11 pm or before 7 am.

Review №35

2024-03-11 17:58:07

Front office staff is not too friendly. 3rd time at this location & and different front desk but same experience.Back office nurses are amazing!

Review №36

2023-12-26 19:32:36

Very clean and sanitary overall . Greeting and response was quick and friendly . Thorough and professional from assistants to the Doctor. Have already relayed this to management that employs me . I will request to come back here again .

Review №37

2024-01-22 16:42:29

Dr didnt give me pain medication, as well put me on light duty to stay off my feet, as well using a walker.pain level has dropped to an 8. She advised me to take Tylenol for pain..

Review №38

2024-04-22 16:21:57

Thank you Dr. Roxane (I’m sorry I forgot your last name) and the staff. See you again in a couple of years! Take care.

Review №39

2024-06-19 16:10:42

Workers are very polite and respectful and hardly see people like that at this generation anymore👍👍👍

Review №40

2024-02-28 02:29:30

Some of the worse service here. Appt at 3pm and they still have me waiting for 3:30 hours and counting!?! Feels like they forget about patients.

Review №41

2024-05-13 20:12:27

The service was awesome the workers was polite and the staff made you feel welcome and at home

Review №42

2024-04-15 15:54:33

The wait is entirely to long they give u an appointment time but you won’t see anyone til a hour after your appointment time then u gotta fill out all these papers after I’ve came in with my on paper work for a drug test with the same information its ridiculous u gotta wait so long

Review №43

2024-04-29 17:17:55

I been to many different clinics for a random but this one was the 1st one where they are friendly. Not rude

Review №44

2024-05-07 17:15:59

The staff is helpful. I went in for three test and they were conducted seamlessly and professionally.

Review №45

2024-04-29 19:35:59

They are nice and always greet you with a smile and dont have you waiting for a long time

Review №46

2024-03-29 16:41:17

They told me the doctor was not comfortable seeing my 3 year old. Very odd. When I asked where I should take my son the woman on the phone said I don’t know and was not much help. Don’t recommend this place. Very rude.

Review №47

2024-02-19 16:48:02

One of the best places to take test for employer not only is it a clean facility the staff is professional recommend this if you work. Nine to five

Review №48

2024-06-17 16:33:11

I felt comfortable with the lab tech who took my drug test urine sample...

Review №49

2024-01-15 17:51:33

I had a great experience at the place. The staff were so polite and the male doctor working there was nice and respectful.

Review №50

2023-07-31 20:10:06

The front desk was fast and efficient a couple of the Medical Assistant were friendly and helpful. The back Office which were the Medical Assistant who did the Blood Pressure and So on so fourth were Friendly and Professional. Fast and very Efficient as well. The Physical was detailed and explained well and the follow up questions from the Doctor or Nurse Practitioners Im not quite sure who he was ?? Need to Identify them selves clearly. But very friendly and knowledgeable show co cern about weight and question i had. Overall I rate this place a 10 . For the quickness of it all.

Review №51

2023-10-30 16:21:11

Exceeding my expectations, very proficient and caring staff. I was skeptical at first but my medical needs were attend to in a prot thorough manner. I was very happy.Wait was not too long and facility was very clean.

Review №52

2024-04-01 15:38:27

Staff need me feel comfortable from the moment I checked in till the moment I was finished, Maria the nurse that helped me with my physical was AWESOME!! ⭐️⭐️⭐️⭐️⭐️for her 👏🏻

Review №53

2024-02-12 17:57:04

Nice facility and easy in and out.Staff members are very kind. But waiting is too long~ between 1:30 and 2 hours waiting...

Review №54

2024-05-20 15:17:59

I was given great and fast efficient service by the nurses and Doctors there. I recommend.

Review №55

2024-06-03 17:52:36

Takes too long for service like an observed drug screen. Not enough staff available

Review №56

2023-04-04 23:37:08

If I could give this place a zero star rating I would. They staff is nice but the quality and lever of service is in the trash! I am here currently and have been waiting on the doctor for 4 hours...and counting! To be fair I mixes up my appointment day and come the following day, after speaking with the front desk I was informed that it wouldnt be a problem and there were only 2 people ahead of me so the wait should be no more than 2 hours. Well, 2 hours past that time frame and still no doctor. In addition I have been here a total of 4 times and each time I have an appointment and still waited over 2 to 3 hours!

Review №57

2023-08-28 16:14:37

I waited 20 minutes before I spoke to, or saw anyone at the front desk. Otherwise service was fine. My nurse was polite. I felt like they were understaffed after 10:30pm. It took 2 hours just to take a urine test.

Review №58

2024-03-11 18:37:12

I waited three hours to be seen with an appointment. There was also poor communication about rather or not a follow up was needed.

Review №59

2024-01-08 17:29:11

This concentra site has efficient and effective staff who are very welcoming. The services were fast and the wait time was ok. I recommend this site to anyone in need.

Review №60

2024-03-21 15:31:37

I was told that Id need a referral from my pcp. I knew that wasnt true so I went to a different urgent care and was seen with no referral.

Review №61

2024-03-11 22:40:01

The Employees are very professional and kind. I had a great experience at this facility.

Review №62

2023-10-09 20:31:30

Drove all the way from Chino Hills on a Saturday because there are only a few Concentras that are open 24 hours. I was able to be seen within 10 minutes of me finishing my paperwork. I didnt catch the clerks name who helped me through the entire process. Kudos to you for getting me in and out and back on the road.

Review №63

2023-12-04 17:13:53

The front desk was very helpful.But the doctor was no help at all l felt that he just was not listening to what was my problem and just questioned why I went to the ER.

Review №64

2023-11-20 17:43:10

Aside from wait time, my visit was relatively thorough and easy to get through. Everyone was nice and I didnt have any real problems.

Review №65

2024-05-29 00:25:53

The people working the front desk were sweet & kind.

Review №66

2023-07-18 19:46:30

This is the 5th time here but yesterday my appointment for x-ray took so long that I told the receptionist, Im leaving and coming back the next day after 1.5 hrs wait and theres no one there in the lobby. The next day I approached the reception and asked for the X-ray and they said that they shredded it to my disappointment. Receptionist are incapable and just plain dumb. She even raise her voice in answering why they do that. This is unacceptable practice.

Review №67

2022-07-27 15:38:38

From the moment I stepped in the greeting from the young lady at the front desk was genuine. She was friendly, helpful and patient. The assistant that helped me was very personable but professional. She made me feel like she wanted to help and liked her job. The doctor also treated me as I was more than another patient that he was trying to just finish to get to the next. I say that because most urgent care or clinics nurses and doctors treat you like the a number . I don’t usually leave comments or post but I’ve been going here for years and I think they deserve a good word.

Review №68

2023-07-17 18:13:45

The nice lady that administered my drug screen test was so nice and professional. It was all done in about 30 minutes and their was a good amount of patients. Theyre fast and efficient!

Review №69

2023-07-10 16:22:26

Staff was great friendly and respectful. The facility is very clean and organized. The time to be seen or to be called and processed is very quick. Its an in and out saves u time to go on about your daily business.. great facility highly recommend it....

Review №70

2024-05-28 23:36:24

Quick and good customer service, clean facilities and plenty of parking

Review №71

2023-06-26 15:25:13

Just stopped in for a quick drug screen for work and was only in the office for twenty minutes. Not much of a review can be given when things happen so fast you hardly remember the name of the place you visited. I actually had to stop and think, what is Consentra. Everyone there was in good spirits and professional but also able to keep the mood light.

Review №72

2023-12-26 19:12:55

A gentleman died from a heart attack. The medical personnel here couldnt do anything for him other then administer oxygen. LAFD paramedics were called to assist.

Review №73

2024-03-04 17:30:39

I have 230pm appointment beforeWhen I signed up they took my vitals and after that they called me back again 530 pm

Review №74

2024-06-10 16:40:55

Super easy and super fast and everyone was very nice and polite

Review №75

2024-02-05 16:55:04

It was very fast and they were halpfull professional clean nice and friendly workers

Review №76

2023-07-31 16:07:00

I like that its 24 hours because I had to do a drug screen and get it done right away, and people have to work Monday to Friday to have a 5. I came at a good time, and they got me in without a line. Staff was professional and friendly.

Review №77

2024-05-20 15:17:22

Very fast, nice people, took care of me on 190th street, thank you

Review №78

2023-04-03 16:17:43

I arrived at this location for a drug screening for employment and from the front receptionist to the back drug screeners everyone did an awesome job. I was in and out in a timely fashion. Keep up the good work!!! I would like to suggest that the pizza reward comes from Round Table instead of Little Caesars your employees deserve it!!! Thanks!!

Review №79

2023-11-06 16:44:55

The staff here were very friendly and the process was smooth. They answered any questions I asked and I enjoyed my visit there. I’d come back again!

Review №80

2023-06-01 19:13:24

1st day they sent a black SUV to my house but when I got there they didn’t know who I was so I called back Monday nothing. Tuesday they found me so Wednesday I go in and doctor doesn’t even touch my knee just sends me over to physical therapy with a heating pad and a back brace to the therapist to torture me for 20 minutes. next day I could barely walk so I go back as a walk in 4hrs later this man aka doctor walks in I explain everything to him and asked him if I could get some crutches when I leave he didn’t say anything he just said he was going to look at the x-rays but he never came back. All they did was give me a different kind of knee brace send me walking when I asked the nurse about the crutches she said, if you told him and he didn’t give them to you he probably feels you don’t need them. What a quack my knee feels like it’s on fire right now and they want me to do physical therapy. It’s been like this for over three weeks. Do you think if it could get better? It would’ve got better. Thanks for nothing.

Review №81

2023-11-21 23:58:16

I suffered a herniated disk at work from standing for entire shifts and have a workers comp lawsuit going because i was no longer able yo work. The doctor here tried to tell me that such an injury is not possible from just standing for extended periods, but he is working for the opposing party. Having suffered the same fate 30 years ago, Ive had numerous doctors agree that standing for extended periods can indeed herniate a disk. My opinion of this doctor is that he doesnt know what hes talking about or just plain lying.

Review №82

2024-01-01 16:54:41

Imagine turning away patients in need who can also pay upfront in cash! The guy answering your phones needs to learn some compassion.

Review №83

2023-06-12 19:17:08

This place is ridiculously slow! I mean its to the point that its funny! People are mad and complaining. I had a 2 pm appointment, got here at 1:35 pm cause they told me to be here early. Didnt go in until 2:25, doctor came in at 2:55 pm, was out at 3:01 pm. I waited an hour and 55 minutes just to get my paperwork for my next appointment! Turns out my paperwork was sitting on their desk the entire time. Didnt get out till 5:01 pm. Unreal!

Review №84

2024-05-06 17:32:09

Everyone that worked there..At every level was kind, caring and professional.

Review №85

2023-04-19 05:39:50

When I was called in I asked if my fiance could accompany me and was told the questions he would need to ask are private. His line of questioning was nothing more than your typical nurses questions. It seemed as though he just didnt want the space taken up, which is understandable if he would communicate it. Im waiting in a room with back pain on a chair that cant support it. The tension gets so bad I go to lay on the stretcher they have there. Im taking deep breaths to alleviate the pressure until the nurse comes in telling me if Im gonna hyperventilate I should sit up instead. Im telling him its for my back pain but he insists. 20 more mins on the chair that is hurting my back and, At Last, the doctor arrives. The screening was less than 5 mins with the doctor letting me know my back shouldnt be hurting for a month and Im too young to experience back pain. I let him know that my job is difficult to perform with the pain that worsens after a shift. He tells I should work and writes that I can work my entire shift. Now Id take this doctors word more seriously if he had checked my breathing for my back spasms or if he looked at me when I was trying to tell him where it hurt as he just wrote his notes.

Review №86

2024-04-01 16:06:28

Great staff and the doctor was super nice and understanding!

Review №87

2022-03-28 20:26:14

The employees at the desk were very helpful. The nurse was very caring and was truly concerned about me. That was a first! I have been going to clinics for years to renew my DOT. Please recognize her for me-I just don’t remember her name! The doctor was pleasant and caring like he always is. I recommend going to your clinic every time due to the staff!

Review №88

2024-01-08 20:40:31

The first doctor I go, he dont believe me, my pain I have in my right hand, thats mine,,my right hand arm and shoulders its the most painful, but he dont believe me,

Review №89

2024-01-15 17:03:17

The service was excellent but the wait was a bit longer because of low staff members

Review №90

2023-11-13 17:23:52

Nurses were great and very helpful answered all my questions professionally and made me feel comfortable.only gave 4 stars because was still a RANDOM alcohol and drug test.

Review №91

2024-04-24 14:36:50

Very professional. And efficient. Took care of me right away.

Review №92

2023-06-19 15:46:23

I would have done NO STARS, but it won’t let me post without doing at least 1…This location is closest to my house & I came here many years ago because the one near work had employees that just didn’t care (this is only for worker’s compensation). So I always said I would only come to this one from now on…we’ll fast forward to this past work related injury & I definitely wish that my company would change approved workers comp medical facilities!!!This injury is a burn to the eye…initial visit I expected to wait for awhile since I’m a walk in & it was a Friday night. Now I’ve had 4 visits (5th visit later today) in 9 days. Each of those visits I’ve had an appt, but still managed to wait over 1.5hrs!!! THAT IS RIDICULOUS!!! It’s funny that when I’ve asked how much longer their replies would be “not sure there’s xx amount of people before you” or I’ve also been told “sorry, it’s taking long we usually see you within 30-45mins of your appt, but someone called in”. That excuse was told to me twice already so when they told me that the 2nd time I laughed & cut her off so she wouldn’t finish what she was gonna say & I said “save your excuse because it’s NOT true…I’ve had to wait way over 45mins every appt”.I got a text to confirm my appt (for today), but I called instead since they told me to see the specialist first & then come back. The person said “since it’s workers compensation you have to go to all your appts”. I understand that, but when I was last seen & they decided I needed a specialist they told me “we’ll call you when we confirm the appt with the specialist & then we’ll see you here to go over what the specialist saw.” So my appt with specialist isn’t until Wednesday, but they want me to come in on Monday to go over what that specialist saw…I DON’T GET IT!!!They book to many appts close together (even 1 of their drs said that) & many of them just say what they were told to say…they shouldn’t lie…just be honest! If you don’t know an answer to a question say you don’t know & then go find out!

Review №93

2023-06-05 19:38:11

Everytime i go to concentra their customer service is so poor, aside from waiting hour this time around very unprofessional customer service., i went to Concentra in Gardena at 6am i was the first customer i got entertained at 6:50 for just a UDS .Nad Castro the staff was very unprofessional she said they’re gonna do shift change so i patiently waited then i asked coz shes taking so long she keeps saying they are understaff, but that time we were only 2-3 customers i was in a hurry that time, it wont hurt if she will be a little bit fast, but the moment i bugged her, i felt like she went slower she entertained the next customer, she asked me to sign paper 1 by 1 instead of asking me all at once. I am in the medical field and i know hospitals do understaffed most of the time but when i worked, as much as possible i dont make my patients and customers feel that we are understaffed and that the care will be poor. As soon as i finished my UDS, that time at 6:55am i said sorry to Nad Castro for bugging her and she didnt reply at all, that was rude tho. This is the worst customer service i had in Concentra. Understaffed is okay but being unprofessional at the beginning of the shift is unacceptable. I hope disciplinary action will take place.

Review №94

2023-11-20 17:03:20

I had a great experience at Concentra on 190th. The ladies in the back were very professional. Its always a good experience with the folks at Concentra. Keep up the great work.

Review №95

2023-11-20 16:50:33

The nurse that attended me was extremely helpful answered all my questions and listened to everything I had to say. Excellent customer service

Review №96

2024-01-22 16:18:39

I have bladder issues and they were not in hurry to let me relieve myself for my drug test.

Review №97

2022-08-15 22:50:55

Was told it maybe would be a one hour wait. It was an hour and a half before she had me go to back room. Then another 20 minutes. I was there for a drug screen required for work. I had a sling on my arm and the girl did not offer me a place to sit as she had me wait there over 10 minutes as she was typing and re-typing things in the screen because she kept making typos. She honestly seemed incredibly nervous. Maybe she’s really new? Very understaffed.

Review №98

2022-08-15 21:59:23

My physical therapy sessions were okay. The Dr visit not so good. Thats only one doctor and no disrespect, but hes very elderly and is not personable at all. Very dry and generic. I didnt get the feeling he cared one way or the other. The staff seems to try and make up for the lack from him. They are very kind. Theres no way 1 doctor should be there with the volume of patients they have. I waited 35 mins past my appointment, to be told that he still had 5 more patients in front of me? Thats not okay.Concentra you guys have to do better than this.

Review №99

2022-04-04 20:13:15

The staff was super accommodating to me having to come in last minute! Everyone was extremely friendly! Completely honestly most doctors or nurses that I’ve been to in the past have never taken my heath concerns seriously. Everyone listened to how I was feeling and got to taking as many tests as they could to help. 10/10 for sure 🌟

Review №100

2023-08-07 19:22:15

Awesome friendly courteous staff they were clean efficient and quick I was there for like 20 minutes for my drug and alcohol test literally in and out which I greatly appreciate it definitely would get all my testing there versus other places

Review №101

2023-11-13 16:38:09

Friendly Staff, Nurses and Doctor. Smooth and seamless process throughout my visit at Concentra. Thank you for a pleasant and smooth visit.

Review №102

2024-02-02 19:40:15

CONCENTRA URGENT CARE DOES A GOOD JOB WITH THER MEDICAL EXAM. WITH ALL DURAHAM SCHOOL BUS DRIVERS AND THEY ARE A LITTLE QUICK

Review №103

2023-04-03 17:18:59

Low key location, building is to the back of another building. Went for a pre employment physical was out in 2 hrs. Its understanding since they were pretty full. But overall the staff were nice and there is plenty of seating available.

Review №104

2023-07-17 15:58:16

Not a good experience . No one was in the front desk to check you in. Took 1hr for someone to finally check in and see what I needed. I was here a total of 4 hours. They seemed extremely understaffed and unorganized. I will say at least they’re polite.

Review №105

2023-07-31 16:07:22

This location always has staff. And Quicker wait times than then other locations, it’s a bit of a drive but worth it. If you get there before there’s a big crowd. Friendly staff too

Review №106

2023-07-17 15:46:02

I went to Concentra for a drug test. The front desk staff was very friendly. My test results were almost immediate and I was able to start my new job the next day!

Review №107

2023-03-13 23:13:37

My experience with concentra was a waste of my three hours that I could have been doing something. Else. Appt. Was for 1pm. They called me in room at 1:35pm, took my blood pressure right away. No one came in room for over an hour. When Dr. Arrived he did not know what was going on, after a few questions he stepped out to get answers over 30min... came back with still no answers had to remind him of questions. Stepped out again about 30 min... finally toldDr. We Been here over 2 hours was he going tolook at my ankle, he said no it will hurt more to remove the boot. He said we can leave and once again I asked about answer to earlier asked qutions....finally another person got answer for question. By then we spent three hours there with no treatment. Bad experience

Review №108

2024-04-01 18:28:54

Excellent service very polite staff and waiting time was very little

Review №109

2022-01-19 14:47:30

When I arrived it was a bit confusing to the location because their entrance is in the back of the building. But once I did connect everything was awesome very polite very attentive. They answered my questions without getting agitated that I had questions. I was not in there long time I was in and out I was there for an injury from work. There is sensitive to my situation. I really most comfortable with my visit to this particular doctors office and I like that they have a therapy office right around the corner of the building. The therapy office is ran by the same company. And they are just as polite and considerate and helpful the doctors office or shall I say Urgent Care office. I definitely suggest this place is a good place to go to if you want to be in and out no complications no attitude problems and be well informed as to whats going on with you and your treatment.

Review №110

2023-03-27 19:25:01

My medical representative was unsure of the specific paper document needed but she contacted the team lead and they were able to assist me. She was very friendly and told me she’s planning on traveling for her birthday safe travels chica.

Review №111

2024-01-29 16:52:24

This location is the best the wait wasn’t to long and the nurses is very helpful

Review №112

2023-07-08 00:27:54

Walked in and was the only person there, waited an hour then ask whats taking so long and they said theres 2 people infront of me and that they havent registered me yet. Hows is that I was the only person there when arrived and they havent registered me after an hour? The staff is incompetent and extremely rude.

Review №113

2023-10-02 23:31:08

Fast, friendly and courteous! I walked in and was called within 5 minutes of my arrival. Thank you for making the process less stressful!!

Review №114

2023-02-11 02:41:32

Worse day of my life came in for a allergic reaction. They had me waiting 3 hours with no one to assist me. I told them I had to get going because I had to take the bus. I missed the bus and had to walk home, when walking outside I got jumped. It smelled like fried chicken in there for some reason. Getting home my husband didn’t believe it took 3 hours to get helped. So he gave me another purple eye. Now he’s filing for divorce. I’m alone and single so thank you Concentra urgent care for nothing. I left with nothing but a sour taste in my mouth. I will need therapy to fight this battle.

Review №115

2023-11-14 00:43:01

The worst Concentra ever! I went here for work order physical examination and was there for THREE HOURS! It got to the point where I had to tell them that I had to leave because I had came during my lunch. Please hire more doctors!

Review №116

2022-11-07 19:04:00

The medical assistant did not put my walking boot on correctly for my ankle sprain and the doctor did not do his do diligence by checking the boot. The straps were crossed and the inner balloons were not inflated AT ALL. The doctor just dismissed me saying, “i don’t know what you want me to say. I don’t know what you want me to do. Most patients who have ankle sprains like yours walk fine with the boot. We’re just going to have you checked out because there’s nothing else we can do.” Maybe MOST patients can walk if they have the boot on correctly!! I was basically wearing a very heavy shoe. I had zero support for my ankle because the boot wasn’t on correctly and I was crying in pain as I was out of the office.The ONLY positive was ONE medical assistant who opened the door for me and followed me outside to see if there was anything she could do to help me. She didn’t want me to drive while I was sobbing in frustration and pain. Her calming demeanor helped me settle down enough so I could drive home.

Review №117

2022-09-26 19:44:01

I have shown up for several appointments that should have been canceled had someone reviewed their chart and calendars. I show up on time for each appointment yet have to wait up to 2 hours just to be seen and when the Dr comes in he literally looks at my wrist and sends me on my way. 2 hours of my time wasted just for the Dr to spend 2 minutes with me. The receptionist’s need to review their calendars to ensure they are not overbooking and wasting people’s times.

Review №118

2022-11-24 13:01:59

Today is August 5, 2021 I went there today for a drug test and I got to say the girls in front were wonderful really nice . The girls had a great sense of humor and the man the Medical Assistant Technician in the back the water man 🍶who takes the intake in the back room he was really nice as well very understanding very patient great sense of humor and really nice and most definitely understanding. I highly recommend them . I would say if you’re going there get there early because they get extremely extremely busy. But the staff is 😊 Great🤩

Review №119

2023-02-27 17:18:38

Went in to get my restrictions changed. Everything went smoothly up until the doctor left the room and said she would be getting my paperwork ready. She left the room and then I sat there for at LEAST 40 minutes before I finally stuck my head out. Then they pretended like they didn’t forget I was in there and that they were “just finishing up my paperwork”…the office always seems unorganized.

Review №120

2024-02-12 17:08:49

Professionally staffed and team oriented, very satisfied regarding customer service .

Review №121

2023-10-23 18:04:05

The people at the check in desk were very helpful and nice . The back office needs help. There was not much people there and service was extremely slow

Review №122

2022-04-26 22:26:53

The receptionist was wonderful! Very empathetic and understanding. There was, however, a shortage of health techs and I waited 2 HOURS for a urine and breath drug test! That was a horrible and uncomfortable experience. Concentra could benefit more with the ability to make appointments and work out scheduling.

Review №123

2021-01-19 22:20:28

More than 2 hours of waiting for a simple drug test I think the manager has to change his workers for more effective ones

Review №124

2023-11-26 07:23:13

Im not sure why they advertise as an urgent care when theyre only offering workmen comp services even in the middle of the night. Dont waste your time coming here for urgent care needs.

Review №125

2023-07-10 15:59:41

The nurse who facilitated me was great. Please give her a good review of her exceptional service. With the mentioning of enchiladas LOL. Thank you

Review №126

2021-12-20 18:49:17

During my initial visit after crushing my hand, I was there for several hours and they didn’t even give me an ice pack as my finger was swelling 3 times it’s normal size. As I left, they just handed me a warm ice pack to take home to ice my hand, that is after I got it cold myself.Check up visit I was there for 3 hours to finally have a 5 minute check up. There was only 1 doctor, 1 nurse, and 1 front desk person. All 3 disappeared for almost an hour. No one was answering phones or assisting people at all. I had to wonder the halls myself to find a bathroom.Once the doctor came in and I described my injury to this new doctor, she told me that they put me in the wrong splint and it would make me take longer to heal because of it. Was very disappointed in my experience in the Urgent Care side. Physical Therapy side was a little better and I appreciated their knowledge as well as care.

Review №127

2022-10-31 19:58:08

The employees were all kind and caring specially Maria. The wait and process was horrible. I spent over 3 hours for what could have taken an hour. They definitely need to improve this. Make sure to bring your lunch or snacks. Be prepared to stay hours there.

Review №128

2021-06-29 00:33:33

The staff is polite but waited almost 3 hours to get a physical assessment done. This wait time way too long to for a physical assessment. I had waited over an hour the day before but I left because I had to be at work. This is the longest I haver ever waited. Time is very precious kindly help your patients save it. Thank you

Review №129

2024-05-13 15:41:53

Exceptional wait times, form redundancy, and long processing times.

Review №130

2023-10-30 19:10:59

The ladies at the reception desk were extremely nice and polite, and the technician that took me back for the drug screen was very polite

Review №131

2022-10-21 23:47:17

Today I went back for another physical. Happy to see Tatiana and Yahaira are still here. Their great staff is a reflection of management. Thanks John, Tatiana and Yahaira for your stellar service. Also John for moving fast in the back office. Christian was so professional giving me updates and apologizing for the delay. Its an urgent care facility so I understand. The fact that they care enough to update me is on expected time frame is the icing on the cake. Employees alone you earned 5 stars! Unfortunately I knocked off a point because the back rooms are looking unkept. Please note the entrance is around the back and there is ample parking.

Review №132

2023-03-26 02:16:46

I sat there for 20 minutes plus, staff never checked me in. Staff did glance but never checked the sign I list. Needless to say, I was in pain but figured they would not check me in until maybe an hour later. I seriously feel you should double check staffing before you comit to staying.

Review №133

2024-01-22 16:44:35

I just got off work at 3 a.m. and Concentra was open. I was there for a DOT physical. I think I was the only one there. I was in and out in approximately an hour.

Review №134

2022-10-10 21:21:13

The nurses were very kind. I gave it 2 stars because I waited 3.5 hrs to be seen by the doctor.I wish they could have just called me when I was ready to be seen. The facility is very dirty. The restrooms especially. The walls looked dirty. Inside the patient room the floor was dirty. The building inside was dirty 😩

Review №135

2021-12-20 23:34:52

The employees are great. I was having a slight problem with my drug test paper work to become a new employee. The front desk receptionist was very knowledgeable in directing me on what path I should follow in getting my situation resolved. Once resolved I was seen and done in a timely manner. The facilities were warm,clean and full of hand sanitizers on account of the covid pandemic.If you need a drug testing site or a urgent care this is a fine establishment to go to.

Review №136

2024-05-06 17:43:05

I went early to avoid the crowd. Everyone was exceptionally sweet & friendly…👍🏿👍🏿👍🏿

Review №137

2021-02-01 22:23:13

I walked in and without saying hello the guy on ponytail blurted out, “so you know there’s a 3 to 4 hour wait.” I told him I was there for just a drug test screening, and he responded, “it doesn’t matter, we are very short staffed.” It puzzled me since there were only 4 more people waiting to be seen. Then the lady told me to fill out the paperwork and I asked her why it’d take 3-4 hours if there’s hardly that many people waiting. She said maybe it’d take only an hour and a half, “but the Anaheim branch is open if you want to go there instead.” It was clear that no one was welcome on a Saturday afternoon.The staff continued to engage with each other, cracking jokes and complaining that they didn’t want to be there.I’m a nurse, and I have never seen such unprofessional behavior among health care workers before. There were two people who looked rather sick, but the staff had no decency to remain professional and keep their calling down. Needless to say I did not have to wait 3-4 hours nor an hour an a half. Within 20 minutes I was seen by the only staff who was doing work. Shushing patients away by telling them they’ll have to wait is definitely not good for business. I saw the ratings on Yelp and the place has a consistent one star rating, the minimum possible.

Review №138

2021-02-22 19:31:11

I arrived and was greeted immediately. Filled out some paperwork. Front desk staff efficient and knew why I was there. Waited less than five minutes and was called back to complete drug test. RN was knowledgeable and friendly thoroughly explained everything and test was completed. Results sent to correct place.

Review №139

2022-10-29 22:10:15

This place is just as bad or worse as the DMV. I came for an X Ray, there is no one waiting but me and still have to wait for over an hour to be assited. Definitely 0 customer service. I sure get the feeling they dont care about providing good service. I see them inside just walking around and laughing...AVOID this place if possible. Go somewhere else specifically if you have high blood pressure.

Review №140

2022-09-13 06:03:52

I was told by the staff that I had high blood pressure by the staff. I that that this was strange because I had recently had my physical with my primary and it was fine. I asked if they could get my readings manually versus using the machine and I was informed that they did not do that.

Review №141

2022-08-08 18:22:55

When I arrived i was wondering if mask where still needed, since the very same day LA county was not going to reinstate the indoor mask mandate. Long story short the receptionist was very rude about it. That is 1 incident.. So i went out and bought a mask and when i returned i was walking towards the entrance when another nurse asked if i had a mask (i wasnt even to the door yet). I put my mask on as she (without her MASK) walked in the building and to her work station.. Anyways i had no choice to go there and probably will have to again due to the profession i am in. That was my experience and i feel that needs to be addressed.. Thank you

Review №142

2023-03-27 18:50:20

My drug screening assessment was thorough and completed in a good timely manner. No issues entering and working with the nurses. Great location to go to.

Review №143

2022-06-20 19:01:30

I went to the clinic on 8th street in Los Angeles and waited 2 hours as everyone else was called in before me. I was told several times that I was next. I only needed a TB test and a short physical. They refused to make an appointment for me to return since I couldnt wait any longer, had to pick up my son. I was so sad and frustrated. Later that evening I looked for another Concentra clinic and found one by my sons basketball practice on 190th in Torrance. There was no wait at all and I was done in 20 minutes. Thank God it ended well.

Review №144

2024-01-01 03:53:59

The guy who picked up the phone was so rude. Also refused to see us since we are travelling and do not live in America

Review №145

2022-09-26 22:59:06

Was in and out in an hour for just for 1 vaccine shot. Front desk person was not very professional calling out peoples names and the reason for their visit. The ones in the back were the lively kind and professional ones.

Review №146

2023-01-09 23:46:18

The nursing service is good but But for hair test, it took like 45 minutes just to get called not to mention that i got badly chopped off and it looks very bad that I had to go to a Barbershop and fix my hair but they couldnt do much because of the big deep cuts they made over five different spots.

Review №147

2022-09-20 17:59:09

I appreciated the open communication from the front and back support staff. They were polite and gave me several updates on my wait time. The PA was very nice. Overall it was a good experience!

Review №148

2022-11-02 14:37:55

It was difficult to even find your location. Located in the back of a Tall building where Road construction was taking place. It was Not difficult to find but difficult to get there. When I came in I had to fill out a few forms. One pertaining to Covid 19 symptoms. I check one box that was experiencing a runny nose. I noted next to the box that it was related to my Allergies. I was then asked to leave the facility and go to my car to wait for a phone call from a Physician to see of they would allow me return to complete my Physical and Drug test that would allow me to considered for employment with MV Transportation. I waited 45 minutes. The Manager of MV Transportation in Rolling Hills was timing me to see how long it took me to get to your facility. I had to explain to him upon my return with my passing of being drug free and my Physical. That was stress I did Not need, or no one should endure while trying to apply for a job.

Review №149

2023-08-28 15:37:02

The facility was dirty. Especially the restroom where the urine specimen was being collected. The front desk workers were rude and services was poor. Doesnt even deserve the 1 star I gave them.

Review №150

2021-08-31 05:43:56

The place appeared clean and originized. I didnt have to wait long and things moved pretty fast but I have to say one of the young girls by the name Silvia had a problem with working with people. She was kind of rude and short and I had to ask her three times to explain something she had wrote on a piece of paper. The only reason why I had to ask three times is because she explain it so very quickly. This is the reason why Im rating it with three stars. The gentleman that actually did my drug test was awesome and very nice.Review for August 22, 2021 visit.Another good visit at Concentra office. This is my second drug test with in a year and a half at this place, and the reason is Im applying for another job. This visit went well but this time not only did I have to fill out a paper form but also had to fill out one online with even more questions. The wait was about an hour. This time I had a drug test and a physical which all went well. Place was clean and pretty well organized. Everyone from the front desk to the exam room was very nice and professional. Thanks for making an uncomfortable process comfortable.

Review №151

2023-07-10 17:01:57

They provided excellent health care services with friendly and professional staff. My needs was taken care professionally without delay.

Review №152

2022-12-27 21:02:40

I had a DOT Medical Re-certification. I arrived @ 6:30 am & after filling the required paperwork I was immediately seen. In & out within the hour. Very thorough & patient & polite

Review №153

2022-09-26 20:03:41

Staff is very attentive, super efficient their consistent in trying to make sure everything is moving in a timely manner. Super nice staff.But be mindful this is a walk-in only facility.So it can get congested at times.

Review №154

2023-04-03 15:24:13

Open 24/7 quick and efficient process, and the staff was very professional and helpful. Glad this was the establishment chosen to proceed with my pre- drug screen 10 panel hiring process.

Review №155

2023-08-28 15:33:15

Once you are in the room to see the doctor it take them to long to see you.I felt like they forgot about me in that room, I had to open the door so they would know I was still there ☹️

Review №156

2022-08-29 21:53:47

Great service, the staff in the front are very nice. One of them is so sweet I forgot her name but she seems like she knows what she’s doin and taking care of patients. The other young girls who were their seemed new.

Review №157

2022-11-07 21:10:45

My experience was Amazing!! The staff is very friendly and very courteous of yor time. Wait time was super quick even though it was packed. I would go back anytime for that great experience.

Review №158

2023-02-23 02:12:37

I went in for a T-Spot blood draw, and the person drawing my blood did NOT cleanse or alcohol wipe the draw site before drawing. She touched the area with her bare finger, then put on her gloves. 2wks later, I called to get my results, and they explained I couldnt have my results and that the results were not in the system. These are the types of places, or medical workers, that give the medical profession a bad image. This is also a clear HIPAA violation withholding my medical records.

Review №159

2022-10-09 04:53:38

This was the absolute worst experience of my life. The people that worked at Concerta stated that they were open but they cannot do urgent care which makes no sense whatsoever. They also had a wet floor sign and me and my husband proceeded to go inside of the building and they told us to wait outside in a very condescending tone. And then whispered in a tone I could barely make out that they can’t do urgent care at this time even though they’re open. They also acted so confused why I was even there in the first place. HELLO ITS URGENT CARE WHY DO YOU THINK IM HERE??

Review №160

2023-08-21 15:56:43

Staff is so polite and patient, I was in and out within 20 minutes. Definitely coming to this clinic from now on.

Review №161

2022-08-15 19:51:10

I was referred to Concentra services through my new employer. I was unfamiliar with their services previously. Most locations near my residences operate from M-F/ 9-5 so I was unable to utilize their appointment services due to working during those times. I was informed to try the Urgent Care location in Torrance. On Mon 8/8 I arrived at the Torrance location at 5pm. After a three hour wait I was able to begin my preemployment prerequisites (including a urine drug test). I was asked to urinate three times due to not enough volume staff used a threatening tone stating if I left the building it would be considered a refusal to test. I was only offered water during the last two hours of my visit. Not to mention they had no vending machines (in the event one suffers from a medical condition or blood sugar runs low). Not only did this cause a inconvenience to my schedule for the remainder of my evening but left feeling exhausted to say the least. I have notifed my employers H.R Dept of my experience. I think the Concentra clinic is overwhelmed and staff are burnt out. There operations reflect values of a for profit medical system.

Review №162

2020-10-12 21:54:14

Everything was great and had no major issues, except when I returned for a follow up visit. Initially I had a health screening and TB test for an employee verification. For the TB test I had to return at the same time in 48hours (two days).On my return there was probably some confusion, but I had to wait 35 mins. that normally would take a less than a minute to confirm the results of the TB test. I dont know why I had to wait so long? I was right in time for the appointment.

Review №163

2022-07-12 23:25:01

Total clown show. If you ever have the misfortune of needing care urgently and walk into this place I strongly urge you to immediately turn around and leave. This place couldn’t be further from the definition of urgent. My wife was quoted a 2 hour wait time and was there for nearly 5 hours. I wouldn’t recommend this place to anyone that values their own time. 0 stars would’ve been a more accurate rating.

Review №164

2023-02-26 08:33:25

I said I had a sore throat and headache and they refused to see me. Im a nurse and would never treat patients like this. The NP was so rude basically said oh well.

Review №165

2023-01-24 17:20:02

Went in for a physical for my new job, although they were busy I wasnt there long, the staff was super friendly, polite, fast, the nurse that helped me was the sweetest most nicest person ever.

Review №166

2021-06-17 01:17:08

This was a horrible place I will never go back. Zero sense of urgency. The life was sucked out of every worker there. Depressing to watch them work so slow. They did not care one bit.Went for pre-employment drug screening. Waited 2 hours to be seen. Saw a nurse go to the parking lot an hour into my wait. Looked like he was leaving to go home. Asked the desk an hour and a half into wait how much longer and they said nurse was busy with other patients. Saw the same nurse I thought went home come back in from his break and then proceeded to perform my pre-employment screening. So lame.

Review №167

2023-05-01 15:47:16

Concentra in Torrance is quick and efficient...YaYa was very helpful and gets you in and out if your there for drug screen and TB test ONLY....Other Concentra facilities Ive experienced were HORRIBLE.....The LONG process should be revamped...

Review №168

2019-10-16 19:05:30

The front desk staff are pretty nice and organized. They get you in and out and are pretty friendly. The Doctor Who gave me my physical seemed to be disconnected to humans. He came in and said hello while his back was turned to me and began putting on his gloves. It was then as rapid series of commands: raise your arms, Ben Ford, then to the side, stick out your tongue. I mean rapid like call and response. I understand time management but you could at least be a little more human-like.He took off his gloves, grabbed the door handle said you could get dressed then walked out. It was the oddest experience ever.I would hate to be one of his patients because it seems like he doesnt even like his job, I mean who does but at least have some type of interaction.I had a short male Asian position

Review №169

2024-03-26 01:04:55

She was very professional and easy to communicate with

Review №170

2023-07-14 20:25:27

Front office was fast and attentive, but i want to shoutout Maria C. she was very professional and very nice throughout the process-jorge

Review №171

2024-03-25 17:04:09

The staff was very friendly and efficient.

Review №172

2023-04-03 16:04:15

They were so helpful, everyone from reception to the nurses, my whole visit was 30min, from check-in til the time I left.

Review №173

2024-05-13 15:26:32

Fast and friendly service the staff is very professional

Review №174

2021-10-25 21:23:51

I have so many issues with this clinic staring with some of the personal in their do not talk to each other about the need of the client, in one time they want to make an x-ray in my arm when my injury is in my knee.Another opportunity I am guessing that they dont have enough personal, because they keep me in one room for more than two hours and no one know what is going on with me and my chart.Beside that they never advise me that I could be getting another health issue if I dont exercises others part of my body. And watch my diet, due to that I start develop diabetis type 2, it was so much that I was hospitalized.And then it took for ever to send me to get an MRI it took 4 stressful and painful months to get to the MRI.After that it took anothers painful two months because the doctor wants to experiment with injection first. I know I shouldnt accept that but the pain at that time was getting worse and I just need a solution.Anothers issues are the doctor clinic are not sending info to the therapist and when you need to book an appointment for it, it not such info. And what you have to do just wait and wait and wait. Very frustrated.Another issue is that clinic or their personal never advise me on that california laws only allowed to them to give me 24 session of therapy, and here I was demanding more therapy than I deserve for that I feel bad because I shouldnt do that but I believe that an injury person should know hes right and obligation. And should be clinic whom teach and make sure we as injured know all this laws.Overall I think the clinic needs more trained personal and a sistem that could work for the client and the employees because at the end it is us as client yelling at the employees for something they do not have power to fix.

Review №175

2021-05-23 19:35:24

I had a DOT exam at this office and I have to say it was a pretty easy and decent experience. Besides having to wear a mask which is annoying, the staff where cool.Made it pretty easy and the process was not long or bad . I will go back for another DOT exam to this location if required to get another one.

Review №176

2021-03-29 22:26:07

Concentra service was excellent and efficient. The followed all Covid-19 protocol and maintained social distance throughout my visit. Employee AR was very knowledgeable and patient. Thank you for keeping me safe and getting appointment completed.

Review №177

2023-07-24 23:58:03

Went in for physical. Was quickly processed and given paperwork for work documentation. Less than an hour in and out. Great experience.

Review №178

2021-03-15 23:29:27

I recently had an appointment at Concentra! I must say the staff there was great! Great personalities they keep the place so comfortable and clean!!! I was in and out promptly had to go for a job physica Anyone that needs physical therapy, physicals, urinalysis etc. This is the place to go. 😃👍🏽👍🏽👍🏽

Review №179

2022-04-03 03:47:34

Wish I could give them zero stars. Talked to me incredibly rudely. Since they are under staffed they sent me away. Never coming here again. Do not recommend. I definitely didnt come to an urgent care for fun. Dont go here if you want actual medical care.

Review №180

2023-03-27 20:54:17

The property was very clean and the staff was professional and respectful. They take there time to listen to your needs and try there best to help in the most effective way.

Review №181

2022-04-11 22:40:33

Great service, good clean environment. Got there earlier than my appointment they brought me in right away and got me out quick. It made my day easier and they validate my parking. Great service by the people there I recommend it.

Review №182

2021-01-14 20:45:35

Fantastic office, everyone is friendly and kind, they go out of their way to ensure that your visit goes well.Logistically, not set up to accommodate those that are handicapped or require assistance. Prior to going directly to the office you need to check in around the rear of the building. Once you checked in, you then can proceed to the office which is upstairs, far from the elevator. The restrooms are also located on the first floor, plan accordingly.They do provide water, juices and some snacks 😊. The Specialist Doctor is very caring and actually listens to what is bothering you.

Review №183

2022-04-01 20:07:53

I went to this location to get tested for blood pressure issues as I was dealing with nausea, dizziness, and vertigo. I had already tested negative twice with two antigen Covid tests.The nurse with should length grey hair was dismissive and rude. URGENT didnt seem to be in the job description as I almost passed out walking through the lobby to go to the bathroom.Once I was in a observation room, I spoke to someone on the phone - who I did not get their name - and they told me our policy is that we will not see you without a PCR test with the symptoms you have. I have no cough, no sore throat, no respiratory issues related to what now appears to be a severe stomach bug. The complete dismissal by professed medical personal was absolutely disgusting and I will be pursuing this further with Concentra HQ based in Texas. I know that everything is very sketchy right now due to Covid, but the lack of humanity and lack of professionalilsm was abysmal. I just called this location to get info and the front desk person answered the phone laughing at a co-workers remark (whatever it was). Seriously? When people need medical help, have a bit of decorum.

Review №184

2024-03-25 15:43:02

I was very pleased with the service I received.

Review №185

2021-01-11 22:23:17

During these high COVID times the people there did as much as possible to keep clean and safe. The building itself isnt quite structured to do as well. The foot specialist is very nice and friendly. The doctors I met were very helpful. But that building and waiting room full of sick people for urgent care needs mixed in with those who had other visit needs just is not a comfortable safe mix.

Review №186

2023-03-01 23:41:31

I went here to get TB tested for my job, which they are connected with, the process of doing the test was fast and easy. Unfortunately, they were supposed to send my results to my employer and they did not.

Review №187

2022-04-04 22:24:40

0 star review. Went in for stress workmans comp claim. There was nothing they could do for me and decided they would close the case. Reiterated it over and over because Im not a danger to myself or someone else. Zero help. Zero service. Waste of time.

Review №188

2023-01-30 21:43:31

I had a great experience. I needed to do a pre-employment drug screen and not only was it fast, but the staff was informative and very friendly.

Review №189

2018-10-16 17:27:33

African American lady at the front desk was VERY VERY rude. The wait in the lobby was for 50mins. The physicians room was dirty the walls the floors I took pictures I couldn’t believe how dirty the walls were. The doctor was nice she was the only person of quality in the entire place.

Review №190

2022-03-30 23:46:55

My husband was experiencing dizziness and nausea and he had two teledoc appointments, and got a negative result with a home test kit before we decided to go to this urgent care facility.My husband was so dizzy he was barely able to walk and not a single person cared. Based on the 1page basic survey we filled out they rushed him into a room and then called him on his cellphone and said that because his symptoms were related to covid he should go “elsewhere”. They did not refer him to any other facility or ask if he had any critical symptoms. Literally they just said he needed to “go elsewhere”.I understand that nurses and doctors are sick of being in risk of getting exposed to Covid but if they’re going to turn people away and refuse to treat them they should at least have the decency to let you know where to go or at least make sure you are ok. Their lack of care was sickening.

Review №191

2023-05-01 15:35:16

The people were really pleasant, the tech was extremely efficient, the only set back was the waiting. The Doctor was great!

Review №192

2021-08-31 01:37:20

The most unprofessional medical experience I have had in my life. The nurse was talking about my medical information so loud, that I could hear her though the closed door of my room. And if I could hear her, the people in the waiting room could hear her. The doctor refused to help me with my initial problem and ruled that the problem was due to my line of work and to file it as a work comp. They didn’t give me any follow up information or anything regarding my visit to the doctor. When I asked for a doctors note the didn’t write anything on the notes, they didn’t even write when I could go back to work, knowing that due to my line of work and the problem I had would lead to difficulties for me. Overall extremely disappointed, annoyed and unimpressed.

Review №193

2019-10-24 01:54:50

I drove to this urgent care at 4:00 am. I had severe swelling of my tonsil and needed an antibiotic. It was painful and hard to swallow, not to mention very obvious when I spoke! The Nurse that met me at the door immediately told me to go to a specialist and said I need to get treatment somewhere else. He did not ask ANY questions about my condition, onset, or symptoms. Very rude and condescending. I get the impression he didn’t want to work.In summary: I am very grateful I received treatment elsewhere! Avoid this place.

Review №194

2021-08-16 20:21:02

I would have gave them a 5star but i got there early around 8am and did not leave till 11am because there was a few of us doing a physical for DOT and there was only 1doctor at the time other than that it was clean the nurses were nice.

Review №195

2022-03-28 19:08:35

Hello, I recently was considered for a Security Job and looked for the nearest clinic in my area. After arriving at Concentra Urgent Care I was taking care of as soon as they could (within the Hour). No problems at all. Very professional

Review №196

2019-10-14 17:31:11

Overall, the staff was nice. There’s a front desk secretary that has a bit of an attitude, at the Torrance location on 190th. I didn’t appreciate her demeanor and facial expressions. She came off like she didn’t want to be bothered. She wasn’t like this with everyone. I believe her name is Barbara. Other than that, it’s a busy office, long waits, but the rest of the staff was professional. A bit unorganized but I was able to get what I needed, done.

Review №197

2023-01-10 23:47:28

Worst place ever waited more than 3hours in the room that the doctors had to go to lunch. The doctors clearly don’t know what there saying no offense.I guess I have to go to my own physician really disappointed

Review №198

2021-03-30 01:57:42

I went to this concentra clinic for a full physical exam...thank God results were good.The clinic staff since arrival at front registration counter wich I thought was going to take very long but it didnt..good assistance by the lady at front to answer any questions I had. (They even have an iPad to assist)Inside it was really a nice, professional atmosphere.. and the process was super easy.10+ facility super clean..I dont know but I highly recommend this place...from doctors to nurses and others..Victor trejo

Review №199

2017-10-26 21:50:31

I truly can’t think of a worse experience I’ve had in a health care setting. I understand the wait times can be out of one’s control. But communication, professionalism, empathy, PROACTIVITY, are all within one’s control and they were dolled out in minute increments today. Much to my dismay, I was there for hours!!! IN PAIN, that only got worse as time went by. Head injury occurred work, self report of 7/10 pain & they did nothing to/for me FOR HOURS!!! When I raised my concerns to clinic manager Anna Tabares I was told “only open wounds are taken straight back & no one even looks at the chart before the doctor does prior to seeing the patient.” That was her response as to why I wasn’t triaged/assessed upon my arrival with a head injury... She then went on to state that I could “tell my employer if I have a problem their company.” (which I’ll be sure to do) I asked for and was given the number to Corporate. I was routed to Regional VP Hanna Nguyen where I left a voice mail. I eagerly await her response. I have to return tomorrow & I sure do hope the service I received today is the exception & not the norm.The 2 men I dealt with in the back (one did my vitals the other my X-rays), Maria C. & the doctor were excellent. They were caring, apologetic, professionals, who didn’t get attitudes when asked questions. These stars are for them!***Update:*** since my last post I’ve been back 3 times for follow up. I am pleased to say that service all the times has been excellent. Front desk, back office staff, and providers have been great. It appears that my experience on day one is not the norm but rather an exception. The stars on my review have been updated to reflect my experience as a whole.