After replacing a phone that had drowned and fried the screen, we were now having trouble getting 300+ contacts downloaded to the new phone from the Google cloud. Went to CEG with both phones hoping to pull some data or contacts from the black screen phone. No luck. Before leaving I mentioned that I was having trouble with my Google acct #. The tech then took the new phone and looked into its settings. BINGO! He found 2 Google acct #s and one of them had all the contacts! He said all fixed and no charge. Didnt catch his name but know where to go with future problems.
My wifes phone got fixed without any problems. I brought in a fully functioning phone for a screen replacement and got back a broken phone with no apology, no refund, and no response. Be ware that if you bring in a phone it may not get fixed so back everything up and remove your sim and sd cards. They should tell you this.
I had a very bad experience with the previous owners but desperately needed service in my iPhone and wanted to give them a chance. They didnt have the part I needed but promised to order it. I came in after receiving a call that it was in and found out that they had sold it over the weekend. There was no offer for a solution or sincere apology. Oops our bad, guess youre outta luck. We could order it again. Customer service here is lacking. Would not recommend this place at all.
Whenever I have technology issues such as a cracked phone screen I bring my business here. Everyone Ive encountered there all the way up to the owner is incredibly competent and knowledgeable. The service is quick and affordable!
I do not recommend these staff do not fix anything, since I brought them a clear computer as the damaged corners were a bit, they said that because of it they could not fix it. Then I took another computer and it was in good condition, because they told me that it was also impossible to fix. but it is that I went to another place, and they told me; that they did not fix anything! He wanted to say that they just cheated me! People be careful!
I met with Eric this morning. He was very informative and spoke in plain simple, terms for a computer illiterate. He really made me feel like I almost knew what I was doing when I left!! Extremely reasonable price, next day appointment, easy parking, These guys are experts!
The only drawback I can bring to mind is that this review only allows for 5 Stars when in fact they deserve so much more . Quick, efficient, friendly and knowledgeable service that is unparalleled . The manager Austin when realizing I lived in Calistoga had my computer send to their St. Helena location thus facilitating a much shorter drive for me than all the way back to Napa when it came time to pick up my computer . This brings new faith back to me concerning Customer Service which often is difficult to find these days . If you are looking for computer repair I cannot recommend this group highly enough . My thanks to all the staff, a remarkable group .GREG
Went in to fix my computer because it showed no net work configuration. Was not an easy fix, but Darren at Computer Engineer Group was able to correct it and I have a running computer again. They did not try to sell me another computer or upgrade. Thank you
I brought in my laptop which had a broken screen. The guy behind the counter told me that he COULD fix it, but then said he WOULD NOT FIX IT because we dont make much money off fixing screens. I guess they dont need business? Id recommend going just about anywhere else, as Id give 0 stars if it were possible.
These people are super sketchy. DO NOT TAKE YOUR DEVICE HERE. I brought my computer here when it wouldnt start. On my PC I have Google Chrome set to open the most recent tabs when my computer reboots. When got my laptop back, I started it up and opened the browser. I saw that whoever worked on my laptop had the settings page and my bookmarks page open. In the bookmarks page, a bookmark folder was open that I **know** I havent opened in at least couple years. In the settings page is a list of passwords saved for multiple accounts on different websites, which can be accessed by typing in the computers login password; **which C.E.G. required me to give them when I brought my laptop in.** So why were these two tabs open? I never told them I was having issues with Google Chrome or any software on my computer. Whoever was working on my PC probably decided to do a little snooping.
Were delighted with service from this company. Javier came out to fix my printer. He not only did that but he also fixed my husbands computer and our tv!! Such a guy.
Phone broke while on vaca (battery). I tried one of the services that “come to you”. Felt like a bad date-they never showed. I found CEG in Napa. Stopped in at 5:30 (30 min before closing). They were pleasant, accommodating, and fast. Out in 20 min with phone as good as new. More convenient than waiting for a date that never shows ;).
Consumer beware. Stay away from these Morons. These rejects with their neat little black shirts couldnt fix dinner let alone an iPhone or a computer. $49 just to examine it which is not included on the final bill. Then they take it behind the secret wall to work on it where you cant see whats going on. Ended up taking it somewhere else where the guy opened my device right in front of me then told me what the problem was and how much it was going to be. Unless you like throwing your money away then by all means go to these Morons.
Experienced and knowledgeable technician. Nick was able to explain my different options when my Galaxy S6 usb port broke. Would come back if i has any other issues with my phone.
Not the best customer service. Well if my mother(62) walked in they were jumping up to ask her how she could be helped. When I(34) and I look younger, it would take 5,6 even 7 minutes to get help myself.
I am happy with the CE-Group. They helped me to fix the problem in my laptop. The staff was friendly and professional, and I highly recommend them to anyone with a damaged device/computer.
They assisted me with a new SIM card and didn’t charge me anything. Now THAT is customer service. A five star review is the least that I can do.
Dylan Williams is an extremely helpful and professional IT representative. I needed support in a time of technological crisis and he was there for me and helped tremendously. Would definitely recommend.
I went to get my computer fixed and it was 75 for an over view, understandable then then another 300 to fix it litterally 2 days later it ended up not working again and they said it cost another 300 unless u like wasting money go somewhere else, sometimes uill get lucky, but these idiots do it for the money
I basically threw away $75 for a diagnostic and they didn’t even call me to pick it up. The staff is friendly but I’d recommend bringing someone with you who is experienced with computers.
I brought in my computer on a friday, and was supposed to get it the next day. got it on monday. the problem still isnt fixed. they forgot to put the screws back into my computer, and it was 100 dollars
Went in for new phone screen. Super quick and very well priced. Incredibly friendly and professional staff. Great experience all around.
Every time I come here with my issues, I leave satisfied. They are able to answer all my questions and refer out issues they do not deal with. They’re quick and honest and I appreciate that.
This place gets the job done quick, nothing but respectful and professional if i could i would give this 6/5 stars they got my pc running better than when i bought it great work guys 👍🏼
Fantastic service! Quick turn around and expert technicians with reasonable fees. Ill never take my laptop anywhere else!
I took my laptop in to have the RAM upgraded and they fairly quick and reasonable priced.
They no longer repair phones and will just refer you to Ausurion.
Had iPhone that needed new battery. Replacement done in 2 hours. Happy camper here
Great service! Thank you for your help today unlocking my moms phone!!
I brought my printer in and they were super nice and efficient.
Have always had success and courtesy from #CEG and really appreciate the service
They do a great job. Will call again when needed
Called in over the phone with a bunch of questions. Mohammed helped me and was more than happy to answer them all. Much appreciated!!
Friendly knowledgeable staff who handled my problem in 15 minutes.
No one is available to complete a simple task of resetting the log it password for a person who works remotely! It is unacceptable!
Not very well staffed
Always excellent
Great service
Excellent service
Total reviews rating 3.9
49 Reviews for Computer Engineering Group 2024:
Review №1
2024-03-09 17:29:39I appreciate CEG. Elvis is very helpful, kind and was accommodating to my schedule. They were able to quickly build me a remote desktop and give me access to the programs I needed. Thank You CEG.
Review №2
2022-08-06 00:31:37Beyond happy with their work! Went in to have a leaky coolant pipe fixed. Not only did they fix my problem but they cleaned my computer pretty throughly. I will definitely be going back here in the future.
Review №3
2022-04-10 00:37:04This place seems very comfortable about overcharging people.I went in with a dead laptop, suspected bad power supply. They charged me $75 to basically tell me “yes, your power supply is dead, but we’re not completely sure that’s the only problem”.It takes 30 seconds to discover a power supply is dead - attach a multimeter to it and if there’s no voltage it’s dead. I assume they did that which is why I couldn’t understand why they also went ahead and opened up the laptop to run a diagnostic on the motherboard. It’s like taking a car to a mechanic with a dead battery (so the starter doesn’t work) and the mechanic confirming the battery is dead but then also taking apart the starter motor “just to check” - for a fee of course. But it’s even worse, because they did not have a power supply with enough current capacity to test the laptop. If they did, they wouldn’t have had to take apart the laptop - they would just plug in the working power supply and - voila! - the laptop turns out to be fine. Instead they took it apart and determined that “as far as they can tell it seems to be fine but they are not fully sure”.When I asked them why they tested the motherboard, they said it was “standard procedure”. That’s actually not a reason. A reason is something like, “we got an error code from the self test and to check further we had to test the motherboard”. “It’s standard procedure” sounds like “we’d rather not have to explain it further”.And seriously, you’re a computer repair shop, spend $60 on a 200W 19.5v laptop power supply so you can avoid doing your “standard procedure” and just plug in the laptop to a working power supply to check it - but then you’d probably feel awkward about charging customers $75 to do that.Most people who take their computer in to repair shops probably don’t know much about computers. They would likely just accept that it’s “standard procedure” to always test a motherboard without further question. I’m no computer tech and I don’t pretend to be able to do what computer techs do, but I do have a degree in electrical engineering and so I feel qualified to understand a tech’s explanation - and this one just doesn’t pass the sniff test.I recommend going elsewhere.
Review №4
2020-02-21 01:24:50A very positive experience, second time in for repairs. First repair was a screen replacement on an I phone, fast turn around and a very fair price.Second repair was on my MacBook Pro, was ready to ditch the laptop and buy another since it was running so slow. Figured I would have them look at it and confirm my suspicions about the need to replace, long story short a quick diagnostics and a very reasonable estimate for a new hard drive and I just saved $1,100 and have a like new fast computer again. Thank you, you are all great and very professional.
Review №5
2019-12-27 21:02:54I had a fantastic experience here. My phone charging port wasn’t working, and I was afraid it was broken and would need to be repaired. A friendly gentleman greeted me and diagnosed the issue; there was a buildup of lint inside the port and once he cleaned it out, it worked perfectly. He didn’t charge me a penny; a 5 star review is the least I can give in return. Great service, great staff. 5/5!!
Review №6
2019-08-23 23:38:43Staff is friendly but not highly efficient or timely. My service for a screen replacement quoted 2-3 days took 5. Two days later I took protective film off. The new screen was cracked. I called and brought it back immediately. That was two weeks ago. No call back. I called last week. Manager claims I did it his employees would not knowingly turn over a broken device. Well what about not knowing it was cracked? He said he’d check his video. No answer back so I called two days ago. No word. Had to check with manager. We’ll call you back. Still no call back. And if they don’t replace this screen for free that I paid more than $200 to replace, I’m going to spread the word that unless you want to waste your money and time, you would better have a Plan B.UPDATE this review found its way to the owner’s desk. I have since received my repaired iPad fully to my satisfaction. Good job Jorge
Review №7
2021-04-22 17:27:32Took my HP laptop to CEG Napa for some repairs and they did a fantastic job. It has been about a month now since they repaired it and I have encountered no problems at all. Prices for the repair were reasonable and not too far out. Overall very happy to have my computer back in working condition so I can use it for school. Staff is very professional. Thanks!
Review №8
2022-03-17 17:35:10Our assistant Oscar was prompt,polite and professional. He delivered on his promise to have my phone back on time.The rest of the crew were there to assist as well. I highly recommend GEG for all your needs.
Review №9
2020-06-19 16:26:01They fixed my very expensive laptop for only $75 after I messed it up. They were very friendly and knew a lot! I didnt ask how long until it was going to take but they called me a week later saying it was ready for pickup. I am very happy with my experience here.
Review №10
2017-12-06 23:49:11They are horrible. Ive had them screw up things like screen replacements and battery replacements. They ruined my iPad Air that I brought in for a simple battery replacement, Ive brought it in 3 times since and all they do is bleed my wallet and claim setting it on handicap mode is a great workaround. Ive had several friends tell me how theyve been screwed by these sitcom kids once I bring up my bad luck experiences. Go to Staples where they dont pretend they know how to fix it so they send it to experts and have it back in 72 hours.