Presentation on Map Reviews Nearby

Community Chevrolet Company in Burbank

4 (199) 200 W Olive Ave, Burbank, CA 91502, United States

Categories

Chevrolet dealer

Location on the map

Burbank, Los Angeles County, California, US

Phone: +1 818-641-5713
Site: https://yourchevy.com/

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–7 PM
Sunday:10 AM–6 PM

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Total reviews rating 4

199 Reviews for Community Chevrolet Company 2024:

Review №1

2024-06-13 21:30:58

Ecstatically happy With my new 2024 trailblazer. What a pleasure working with Jason at the community Chevy dealership Burbank. I’m very impressed with the attention to detail and commitment to providing excellent customer service. He is straightforward and genuine, made me feel valued and at ease from the start to the finish. Thank you Jason for your patience and making my new car experience truly remarkable.You’re definitely an asset To this dealership, no doubt.Pookela & Mahalo (Hawaiian) Linda

Review №2

2024-06-16 03:02:13

Great experience. It was quick easy and Oscar was incredible. He had the Truck ready for me when I arrived to look at. He was very knowledgeable. The paperwork was a very smooth process

Review №3

2024-05-24 17:16:19

Community Chevrolet in Burbank and our salesperson Daniel did an excellent job of making our experience quick and easy and making sure we were happy during our leasing of our new 2024 Chevrolet Blazer EV.

Review №4

2024-05-21 04:35:28

Byron, my salesperson, was friendly& knowledgeable. I was shown the vehicle I was interested in & got a test drive.It was an easy, friendly negotiation and after visiting a different Chevrolet dealer, I was relieved that Community Chevrolet was easier to deal with. I am extremely pleased with my new Corvette and glad I dealt with Byron and Community.

Review №5

2024-06-05 14:29:25

I hate getting my car serviced as I’m always treated rudely, nothing is priced as promised and it’s never done on time. But this time, everything was PERFECT! I couldn’t be happier!!! Price was exactly what Jose said, he arranged for an Lyft to take me to and from work, my car is working great now! I’m just so pleasantly surprised at the incredible service!! I will only be taking my cars to this dealership from now on!

Review №6

2023-10-04 19:30:04

Service advisor Hugo is courteous and helpful.Work was completed quickly. However, expensive. Furthermore, GM refuses to correct known issues (AC condenser welds). I called the GM of the dealership and never received a return call or email.After decades of owning GM vehicles. We will never purchase another.Mechanics have no pride in their work. Sloppy and unprofessional.

Review №7

2024-06-02 05:40:49

Brian Hernandez was a great sales guy. He wasn’t pushy or just trying to sell us a car, on the contrary he was genuine and patient. When I’m in the market for my next vehicle, I’m definitely hitting up Brian to be my sales guy again.

Review №8

2024-03-19 00:54:48

Very happy with the deal I got on my new Chevy Bolt. Elijah and the team at Community Chevrolet made me feel like a valued customer, gave me a fair deal, and provided excellent customer service. It was such a better experience than I had at Chevrolet Van nuys. I will definitely be telling you people to go to community Chevrolet in the future.

Review №9

2024-04-24 17:21:28

I had a great experience all around! The staff was friendly and helpful. Jason and Chad went above and beyond to help us work within our budget. I love my new car! I will definitely be going back in the future!

Review №10

2024-01-23 18:02:28

I really love the no pressure to buy approach at the Chevy dealer. Byron made me and my husband feel very comfortable looking at cars. He answered all our questions and explain the aspects of each car well. He was very knowledgeable about each car and told us the advantages of each model. I really enjoyed my experience with him and when I left the lot and looked at other cars at another location; I kept thinking about Chevy and everything Byron had to say. I realize that I would get a very good deal buying a car at the Chevy Dealer versus other places and Byron‘s knowledge and sales experience made me come back to purchase. I really enjoyed his personality, his sales approach & the no pressure to buy aspect of the experience which really made me come back to purchase. My husband and I are very pleased with our Chevy Bolt EV and we’ve been telling everybody to come check out the Chevy dealer if they need a car. My sister-in-law actually came in to test drive the Chevy bolt EUV and she loved it so we will see if she actually purchases it. Thank you Chevy & Byron for an awesome experience and offering such great deals on cars.

189 more comments

Review №11

2024-05-07 05:52:50

I had a similar experience to Douglas Detwilers. I was on the edge of writing a review, but just had 2 additional complaints come up. I initially chose Community because they finally agreed to not require the dealer addons after some back and forth, but knowing what I know now I would have just walked away and found someone else.Most of the complaints stem from the fact that this dealer is offloading a fleet order that fell through. They didnt fully disclose the impacts of that distinction, but here is what I learned so far:--The warranty started almost a year before the purchase date, so the bumper to bumper warranty was almost 1/3 gone.--None of the educator/military/healthcare discounts are eligible.--The GM EV charger install promo is also not eligible.The first bullet they warned me about after we haggled and agreed to a price. The second they informed me right before going into financing. And finally one of the most important considerations they completely avoided and I found out weeks after the fact when I was trying to fill out the charger install forms. My salesperson input my email address incorrectly so I didnt get the document package and had to call to get it corrected. They also made me wait 45 min after completing the deal because they were busy with other customers...but they couldve easily handed me off to any of the other salespeople sitting around idle. And then finally today I just received a toll evasion notice for a week ago for the vehicle I traded in a month ago, so clearly the DMV wasnt informed of the transfer of ownership.Unfortunately overall a very poor experience.

Review №12

2024-03-28 14:10:47

I had very mixed feelings about my experience. Initially, I was so excited to finally be buying a Bolt. Byron Mendez was my point of contact. He was great from start to finish. It was the dealership and their failing to come through for me I found so disappointing. Most importantly, on the website, the “Home Charging Installation On Us” was not honored. Now I have to find a way to have this installed despite being on an extremely tight relocation budget. And my $500 off for military service and being a health care provider was also not honored. I think the home charging installation was the most vital and important. Why does their website offer that and then decide it’s not possible? Bad business in my opinion. Maybe the dealership is tight on money. When I picked the car up, I have never seen so many employees at a dealership. Mostly just standing around and socializing. That must cost a lot of money. Growing up, my father owned a Saab, Subaru, Mazda, and Fiat dealership in Ohio. I became accustomed to their methods and philosophy of operating. The customer left satisfied and thrilled with their new car purchase. For me, I am left conflicted. Excited to have a new car which I love, but very disappointed the “Home Charging Installation On Us” and my my military and healthcare provider credit was rejected. Thank you for listening.

Review №13

2024-06-18 20:02:35

Sorry to say, but after many faults in how they treat employees and selling a lemon, much money spent in fixing many problems, brakes, is that not important,!! And lady in resources is talking about other employees to others that work there about personal things. Ive never seen a car dealership run things sooooo poorly and never do a psi check on a sold car. So be better off going somewhere else for a JOB AND BUYING A CAR.

Review №14

2024-02-03 12:47:58

5/5 stars for our salesman Brian Hernandez. I saw a beautiful used 2018 Chevrolet Trax that we took out for a test drive and noticed small things such as alignment. He agreed and didnt try to talk his way out and actually got one of his service techs to fix it before purchasing the vehicle! He was super courteous and I felt more like I was talking to a knowledgeable friend rather than a stranger salesperson. Thank you Brian!

Review №15

2024-02-14 19:26:44

PLEASE READ BEFORE TAKING YOUR CAR IN FOR SERVICE. This was my second time dealing with Carlos and my second time feeling as if I was being duped and taken advantage of. If for some reason you HAVE to get service here, get an estimate PRINTED OUT beforehand because, on both occasions, I was informed of additional fees the moment I handed over my keys. And not just minimal fees, markedly higher fees!I am a frugal person by nature, so I remember a verbal estimate, especially if something is in the hundreds of dollars. I went in to get a new key and key fab as our spare set had been misplaced. I dealt with Carlos on all occasions, and he initially seems kind and helpful, but he is definitely deceptive and manipulative.Let me explain: when I asked how much a key and key fab would cost, he told me around $260. I was shocked and asked him why so much. Carlos told me that it was the cost of labor for programming the new key to match the vehicle and existing fab. Not my area of expertise, so I trusted he was telling me the truth. I had to make an appointment since they didnt have the parts in stock, which is what I came in for today.When dropping off my keys, and talking to Carlos yet again, he did some computer work and then announced that it was going to cost around $600. Visibly shocked, I reminded him of the estimate he had verbally provided just two days prior. He condescendingly said No maam, I specifically told you that it was going to cost this much. His smug look stayed on his face the entire time everything he told me was now twice as much as he had originally promised. There were other service representatives there and all of them pretended to be busy with pursed smirks on their faces. No one came to my defense, no one came to my aid when things started to get heated. I had to get my boss approval for these charges, and since it was higher than what was originally promised (he remembered the $260 range I had given him earlier, too!) he approved to just get a physical key.When I asked Carlos for just that item, he smugly said it would cost $260...again! He informed me that the key has a chip in it, so I should get both the key and the fab together because hed charge me that $260 each and every time they had to program anything. At this point, my boss and I agreed I should leave. We come to a dealership because they have their expertise, and I felt like I was being demeaned for not knowing all of this information beforehand. Community Chevrolet was not upfront about all of the charges, and was incredibly condescending when informing me of all the costs that would incur. Its a deceptive practice, and from the looks of other reviews, this isnt the first time this has happened at this location and with the same sales reps.A sense of community is not what I received at Community Chevrolet; perhaps I seemed like an easy target, but I will not let my kindness be taken advantage of. We are taking our vehicles elsewhere, and hope this situation actually gets remedied and not just generically addressed via Google. Assert some real change, otherwise you will lose your customers trust and in turn lose business.2/14/2024 UPDATEI have reached out to the GM both by email and phone; as of today, I have NOT received a response, and there has been no resolution of my issue.

Review №16

2024-03-01 15:23:08

It was great. Thats why I am a customer.As soon as I arrived, they took the car and did the oil change. This was the first onesince I bought it about 10 months ago. It took about 30- 40 minutes. No problems! Thank U.

Review №17

2024-05-05 00:18:25

Great service. Daniel was excellent, and once we reach a deal, everything was very fast. As an improvement, I would always recommend to have the price of car including all add-ons.

Review №18

2024-03-06 03:38:55

Once I drove up to the dealership I was immediately greeted by a representative. I was assigned to Jose and he kept me the loop the entire time my car was there for its maintenance. Service was speedy and reliable.

Review №19

2024-05-05 02:37:01

They jack up their prices by A LOT! Get ready to pay 25-35% dealer add-on.Their salesperson who texts with you is a complete jerk. They need to learn how to treat others with kindness and respect. Reached out to their manager, and he didnt care enough to address my concerns. They just love copy-pasting the Hi I want to hear more about this please contact me Im Chad the manager bla bla without actually doing anything. It would be so ironic for them to actually do the same to my message too, and personalize it as much as they can so they can save face... pathetic

Review №20

2024-02-22 16:48:38

This is the absolute worst service department on the face of the earth. I originally purchased a car here and from the start I have had difficulties with this company. The service department workers are rude and inattentive to my needs as a customer. I was attempting to have my car towed to this location after having computer damage to my Bolt EV and I called the service department to verify whether or not my vehicle had made it there safely. The man I spoke with didn’t ask my name or the car being towed there. He simply just said we don’t have a body shop. Mind you my vehicle was being towed there for computer damage. I will NOT recommend anyone to shop here for a vehicle or get there car serviced by the unprofessional service department.

Review №21

2024-04-19 23:06:44

My service rep Vic is the best.Recurring issues with the back up camera and radio system in general.He arranged the have the factory rep come to community Chevrolet and solve the problem.

Review №22

2024-03-07 21:05:27

I have had great experience at the dealership. Each visit I am taken care of. The response and work is usually same day. I love the lyft rides to and from and I love the chat usage.

Review №23

2023-12-20 22:17:24

My service person was Carlos Valdez I had an issue with him previously I was trying to ask a question but he acted like he was doing me a favor and I spoke up and the very helpful manager Maurice had called me back and asked how he could make things better and apologized for Carlos some time had passed and I did not have to deal with him then just recently he was the only person that was available I tried to be cordial but to my surprise he was telling me that I needed 7 quarts of oil and told me they were charging $150 for the service and I told him to please let me know how many quarts were used but the one thing is he did not let me know till I asked now mind you This was going on in front of the cashier who I found to be the most gracious person he just looked back at me and said it was 7 quarts and that maybe all the dealers were just never charging me but this time they will. I don’t ever want to deal with Carlos Valdez. I do not appreciate his way of dealing with customers if he doesn’t know how to communicate I am not sure what is it like for people who don’t speak up about this. He also did tell me I should not purchase the new corvette and that I should stay with mine because they have too many problems. We purchase cars and service from a dealer we don’t expect to be made felt like they are doing us a favor I hope to understand why Carlos is that way with customers

Review №24

2024-06-21 00:23:30

They were great...Hugo helped me out and was very professional.I highly recommend Community CHEVROLET....DO NOT...DO NOT GO TO GLENDALE CHEVROLET..THEY LACK EVERYTHING...Customer service skills and manners!!!!!

Review №25

2024-01-26 03:04:56

Easy sales process--fair price. Arby and Brian were super helpful and patient throughout the whole process. Brian even went the extra mile (pun intended) and let me test drive the truck to my house so my wife could check it out--that level of service def. sealed the deal for me! Was great to not feel pressured into anything! Jason in finance was also great to work with and made everything easy peasy! Well done gang!Highly recco Community Chevy--great local dealership with knowledgable staff.

Review №26

2024-03-06 17:34:57

Carlos in the service department has been wonderful and so helpful. I’ve had previous bad experiences at the chevy dealership in van nuys but it’s been nothing but great at this one. maintenance can get a little expensive but they are more than accommodating and very helpful in the process. i highly recommended!!

Review №27

2023-12-26 14:53:34

Unfortunately, the service advisors were extremely rude. There were three that day. Carlos Valdes, Vic Marsh, and I do not recall the thirds name. When talking to my service advisor, I asked about the recycled air. I let him know that it was not filtering properly. He seemed to find it humorous, which made me feel belittled and intimidated. He mentioned that usually it stops filtering after a year. If he took the time to see the data of my car, he would have noticed that my Chevy Bolt has been bought over year ago. He did not document this concern, and it was not serviced. I mentioned that I would be waiting for the vehicle and did not respond to that comment either. I waited in the waiting for almost two hours, and decided to check my document, and the document mentioned that my car would be ready by 7p.m. I went to ask the desk, and Vic Marsh was on the phone, and ignored me until I said, Excuse me. He was noticeably frustrated, and asked who was my advisor at which time, he had to abruptly stop talking to me to answer the phone call, understandably. The third advisor came in, and knew I was waiting to be helped, and he too ignored me until I asked for his help. He hesitantly, helped. He picked up the phone to call my advisor, and my car had been done. He unprofessionally let my service advisor why did he not print the report. When he hung up, he sent me directly to the cashier to pay. He clearly did not want to be bothered. It was not a great experience at all. I understand the advisors are very under pressured, but this is what they signed up for when applying for this position. It would be great to see better customer support. My visit was on December 18, 2023 at 8am. Hopefully, this will be looked into and addressed.

Review №28

2024-01-21 19:22:39

It was a great experience. As a first time buyer I felt very confident making a decision. Daniel was very knowledgeable about the process and helped me get the best deal possible. I will definitely be recommending doing business with community chevrolet

Review №29

2022-08-14 06:09:17

We were thrilled when the Bolt EUV we were waiting for became available at this dealership. We desperately needed another car to drive to our sons wedding in San Diego, and knew that it had to be a Bolt. We arrived ready to buy, and completed our purchase with no glitches. The only negative was the aftermarket Reviver digital license plate already installed and costing a lot, which really disliked. Although the dealer was not initially willing to remove it or even reduce the price, they eventually (and gracefully) agreed to give us some financial consideration. Thank you so much, Community Chevrolet!! We do love our new car!

Review №30

2024-03-17 01:46:29

Do not buy a car from here, they are trying to scam people into buying cars with major mechanical issues, came to test drive a 2019 chevy equinox and the car went into limp mode and threw the check engine light 5 mins down the road. Car is still for sale and they are telling you its in excellent condition. Dont waste your time, they lie and will try to rip you off. Avoid this dealership!!

Review №31

2024-04-20 16:22:51

It was fast and easy, Oscar took my call we exchanged information the. Two hours later I was driving my new car. Thank you Oscar for all your help

Review №32

2024-05-18 02:17:10

Community is Defined as : a feeling of fellowship with others, as a result of sharing common attitudes, interests, and goals.Only thing they share is the fact that they still insist on charging for add ons and mark ups, make the 10 minute drive to Glendale where they actually value customers.

Review №33

2024-01-01 20:32:04

I had an emergency tire situation the day before a long holiday weekend and they graciously took care of my car so I wouldnt be stranded for 3 days! Always fair, honest and reliable... thank you so much!

Review №34

2023-05-14 19:46:21

Friendly salesman. I was lucky to find my second 2023 C8 Z06. Their allocation was an awesome selection, and with details, you must see to appreciate.

Review №35

2024-04-16 12:55:39

Byron made the purchasing experience so easy! Customer service was excellent! Amazing dealership!

Review №36

2023-12-13 21:44:18

Drove out 100 miles to the dealer because we agreed on a price. When I got there they were trying to give me a different price. Still ended up charging me $250 more than what we agreed. Ran a hard credit pull twice even though I had a blank check from my credit union (finance manager told me they didn’t actually need to run my credit and I told them not too many times). Got home and reg never came, come to find out that they didn’t smog the vehicle before selling it. Overall shady dealer

Review №37

2024-01-09 20:56:24

A lady took my call and she was very rude and short with me so Ive decided to go buy the Chevy Trailboss truck at another dealership. Bad customer service just ruined an $80,000 transaction for them. Sidenote: This is going to be my third Chevy Trail Boss. I usually buy it up in the Bay area but Ive relocated to LA and was looking for a new dealership. I hope the manager sees this. I pressed option 3 to speak to someone in parts and I got her. She said her name was Christina but she hesitated when I asked so that couldve been a made up name. She knew I was going to report her to management.

Review №38

2024-03-26 21:10:53

Everything and everyone was professional and really nice, the vehicle I got was ready to delivery when I got there Mr. Chad Kelman was excellent and got me a great deal on my 2024 Chevrolet Blazer EV RS, I’ve been working with Community Chevrolet for many years and have an excellent experience every time I come in. A special thank you to Arby Younikian for his help with my test drive and the finishing touches on my deal.

Review №39

2023-11-21 17:05:40

I have to say that a $4,340.84 repair bill for an engine with fewer than 17,000 miles on it is certainly out of the ordinary, and likely speaks to manufacturing issues, although I have no way of knowing for sure. I was preparing to make a driving trip across the country and was beyond surprised at this expense. Its certainly got me rethinking my (so far) lifelong commitment to General Motors products.

Review №40

2023-08-19 20:30:18

I have owned Chevrolet vehicles for a long time, always opting for leases and short-term arrangements. I have a genuine fondness for GM products. However, I feel compelled to share my recent experience at Community Chevrolet. I recently leased an Equinox, and while the first one posed no issues, the second one presented a different story.Shortly after acquiring the second Equinox, I encountered a problem with the auto engine start-stop feature. I promptly brought the vehicle to Community Chevrolet, where they managed to resolve the issue. On another occasion, I faced the same start-stop problem, and Carlos, one of the staff members, assisted me. His advice was for me to drive more and accumulate additional mileage, which I followed diligently. Despite traveling to places like San Diego and Palm Springs, the auto start-stop function continued to malfunction.In the course of my dealings with the dealership, I encountered further troubles. An error message appeared for my tire sensor, and upon returning to the dealership, Carlos suggested that if the issue was attributed to my actions, I would be liable for the costs. Curious about his assessment, I consulted another tire shop, and they assured me that regardless of the cause, a sensor displaying an error falls within the warranty coverage. This conflicting information left me perplexed as to why Carlos seemed to discourage assistance after my extensive three-hour wait at Community Chevrolet.In response to these setbacks, I contacted the Bureau and engaged with the Better Business Bureau. This prompted me to return to Community Chevrolet once again. On this occasion, Jose stepped in to assist me with the tire issue without hesitation. Subsequently, Hugo took charge of addressing the auto engine start-stop problem. The inconsistency in customer service left me puzzled, as I had consistently chosen Community Chevrolet for oil changes and services, and I had never been difficult to work with.It is my belief that Carlos may benefit from additional training and education to enhance his performance in his role. The reluctance he initially displayed in providing assistance contrasts with the more positive experiences I had with other members of the staff. Despite these challenges, I hope that my feedback can contribute to an improved service experience for all customers at Community Chevrolet.Definitely I wont consider Chevrolet for my future needs.

Review №41

2024-01-24 13:35:13

Sales personal are super nice did everything to help us get the truck we wanted and information and help on using our new truck our second time with them and we will come back and tell our family and friends to go there

Review №42

2022-08-26 17:55:29

This is my 3rd vehicle with Community Chevrolet and will continue to be a customer. My experience with Brian in sales was great, very knowledgeable and helpful. Everyone else on the team was great to deal with as well from Jason in finance, and Chad the GM.Absolutely love my new 2022 Bolt EUV!

Review №43

2023-10-07 18:36:58

My service was quick and easy. Vic was professional and treated me with respect, which I especially appreciated after coming from an experience at another shop where I my car issue was completely dismissed because of my gender. Repairs seemed fair in price and the issue was exactly what we anticipated: a faulty sensor. This will now be our go to shop for mechanical issues.

Review №44

2023-08-21 17:29:42

I never thought I would tear up at a dealership but this morning I was pleasantly surprised by the sweetest and most kind experience Ive ever had a dealership for an oil change. Jose at the Burbank Community Chevrolet took care of me and was so kind during my visit - I hope he sees this message! If you book an appointment here - ask for Jose, I cant recommend him enough!

Review №45

2018-09-27 21:50:40

The process of buying a car has always been somewhat daunting for me and, I suspect, most of humanity. I never know if Im getting a good deal or being sold something they want to sell rather than what I actually need.I did a bit of research on what I wanted and called Community Chevrolet. My contact there, Oscar, helped me through the process and let me know of special deals that were only applicable in my situation. I was able to send them some of my info via email so that when I came into the dealership, the signing process was as streamlined as it can be. I was in and out of there with a new car in about an hour.As far as I can tell I got a pretty good price but, more importantly, they put me into a car that I love, the Volt 2018. Any doubts about the sales process washed away after driving this car for a few days. I cant speak for everyone at Community Chevrolet, but my experience with Oscar and Manny was as painless as can be expected when making such a large purchase. I will definitely come here again when my lease is up!

Review №46

2022-09-16 22:06:16

The current market for EVs is all over the place. This dealership had professional personnel and a fair negotiating process. Most people dread car shopping and always looking to avoid being scammed. I recommend giving Community Chevy your business. I dealt with EV Sales Rep Arabo and it was a great experience.Proud Bolt EUV Premier buyer here.

Review №47

2023-11-01 22:36:27

Process was easy and Carlos was knowledgable and super to deal with! Repair turnaround was quick and efficient. Happy I bought the car at Community Chevrolet, and happy I took it there when it needed a little service love!

Review №48

2023-02-08 22:59:02

I had the pleasure of working with Oscar G. at the Community Chevrolet location. From the beginning to the completion of the new car purchase, he was professional, friendly, knowledgeable, and efficient.One of the most important things that I look for when in the market to buy anything from someone in sales (especially big ticket items) is the persons ability to really listen to what I want and not try to sell me on something I dont need or want. Extensive knowledge of the product that theyre selling is essential as well. Oscar listened and effectively answered my questions with a no pressure approach. He was patient and gave me the space and time to work out the numbers and deal with any lingering questions that I had. I appreciated his ability and quickness on addressing any concerns that I had and tried to find ways to meet my expectations.The pick-up process was organized and quick on the specific date/time that was promised with no issues. Nadia in finance was great as well as she got us in and out. Oscar and Nadia are a seasoned team.After completion of the new car purchase, Oscar has been on top of following-up to make sure everything is going well. Overall, I fell very lucky to have had a positive experience and completely satisfied working with Oscar G. and Community Chevrolet!

Review №49

2023-05-24 14:10:48

Service writer Carlos has been great to deal with.This trip I went to move my truck this morning and the low coolant light came on. After inspection the bottle has less than an inch of coolent in it and very far from the minimum mark. Yes the truck is cold. This is the second time i have had issues with my trucks being serviced there. I come to the dealership because I expect a higher level and quality of service then I would get at my mom and pop mechanic. I might need to reevaluate that idea.

Review №50

2023-10-02 17:37:54

I suddenly needed help with my C7 Corvette for a misfiring cylinder. I called Vic, Asst. Svc. Mgr., who helped me out the last time I brought my car in for regular maintenance and he allowed me to bring my car in immediately. I was concerned about the car and having it repaired in a very timely manner that would allow me to return to Las Vegas for work in under 48 hours, but Vic got my car repaired so fast I didnt have to miss a day at my job. I really appreciate that. I also was able to get an oil change and caught up on all of the other regular maintenance that the car needed too. My car is now driving great and Im very pleased with the experience I had at Community Chevrolet. Vic Marsh was so helpful, kind, understanding, and respectful throughout this repair. Thank you again, Vic & Community Chevrolet, for helping me out!

Review №51

2023-12-11 16:06:32

It took 2 hours for a routine oil change (with an appt). Tech tried to tell me I needed over $1200 of additional service on a car that doesnt even have 30K miles on it, where according to the Chevrolet site the only scheduled service I needed was said oil change.

Review №52

2024-01-15 13:34:48

Hugo was great. He communicated efficiently when he got info and kept me in the loop as ZI in Texas. Nice job!

Review №53

2024-01-12 16:11:15

Everyone at the dealership was excellent in providing service and expertise. It was very enjoyable working with Steve Born and Byron Mendez.

Review №54

2023-11-08 15:37:45

My Blazer was having a warning Service ESC so I made appointment with Carlos in Service. Another warning came on about steering as I was driving to the dealer. Carlos met me and already had an idea of what was wrong. He was very professional and helpful and only had the car for a few hours. Problem was solved.

Review №55

2023-06-16 14:37:57

The buying experience was great! Went to just test drive and there was no pressure to buy right then and there. We did most of the buying process virtual and Oscar was amazing. Everyone was friendly and willing to work with us and got us the best car.

Review №56

2023-11-02 16:09:45

Jose was great. He was honest with what needed to be done to the vehicle. Professional service. Great attitude especially at 7:30am. I will be coming back for future maintenance.

Review №57

2023-09-07 17:04:37

I made a cancellation request for XSWear over a month ago. The dealer has been passing me back and forth between them and the insurance company, despite initially assuring me that they were responsible for canceling the insurance. The finance manager at the dealership is unresponsive to my emails and calls in order to resolve the issue. Its evident that they are still charging me for a service I no longer require.

Review №58

2023-06-17 07:38:42

I just purchased a brand new Chevrolet Bolt 2LT...but not at Community Chevrolet. Their EV salesperson was fixated on extracting as much profit from prospective customers as possible, and refused to even consider selling me a car unless I was willing to pay several thousands of dollars ABOVE MSRP. While he insisted that all dealerships were doing the same, I promptly found another dealership willing to exercise more restraint and negotiated more reasonable terms - recognizing the demand and scarcity while also coming to a compromise that ensured all parties were well served. I was disappointed that I could not give Community Chevrolet my local business, but I want a long-term relationship with my auto dealership, and that needs to be founded on trust and mutual respect.

Review №59

2023-09-30 23:53:42

Byron was amazing to work with from building my car to delivering my car. He took care of any issues I had immediately. Very pleasant to deal with.

Review №60

2022-09-30 18:10:32

This experience that we just had the last couple of days ago was nothing short of extraordinary. Oscar was our sales person but we don’t like to call him that as he became a close friend and damn near family within that short amount of time. The finance department made the process short and sweet and easy to deal with. I don’t believe I have ever been to a dealership where high-pressure was nonexistent. I really felt comfortable about the way the whole process went I will recommend this establishment to anyone that I know looking for an automobile for themselves or their family. I will make sure my daughters purchase their family vehicles here. It’s one thing to have the word community in your business name but it’s another to understand what that word means and to live by it. I really love this place. From the receptionist to us getting our keys and leaving the lot. I can’t stress enough how important it is for a dealership like this to be part of our community especially in these times.

Review №61

2023-10-31 02:34:25

Completely satisfied, highly reccomend!Service Consultant Carlos, poses exceptional above and beyond excellent customer service.As soon as I arrived to the dealership service depart, down to earth and friendly, Carlos was ready to take my car in and my input. It was pure royalty treatment, I loved it! The follow-up was right on target and so appreciated it.The waiting room ambiance is calming and provided a wonderful selection of drinks. The seating was comfy; nice big size of windows with a great view of the fleet of the vehicles in the lot.I had a relaxing time and felt safe having this dealership do maintenance on my vehicle!Overall the whole dealership is friendly and welcoming!

Review №62

2024-02-27 17:14:32

Daniel was great. No nonsense got the deal approved immediately and I was on my way.

Review №63

2023-09-21 02:00:10

The dealership was very helpful. Everyone was friendly, very good customer service. They’ve always answered my questions and kept me appraised to what stage my car was in when I would call ask.

Review №64

2024-02-21 16:22:15

Definitely surpassed my expectations with explaining pricing, discounts and different options to what was best for me.

Review №65

2023-08-18 17:21:39

I brought my car in for an issue that’s happened previously this year. Was told it was just a “bad battery” but it happened again. My vehicle lost all power while driving and on the road. Not parked or anything. This time they couldn’t figure out any issues at all and gave me my car back with the same battery. There’s clearly something wrong with my vehicle and it was just sent home because they didn’t want to escalate

Review №66

2023-10-26 23:39:50

Carlos is the absolute best as he is caring, patient, and very clear about the process in which it takes to take care of our vehicle (from the car rental experience, to our walk-in experience, to the length in time to take care of our vehicle) Carlos truly went above and beyond as always to take care of me, my family, and our vehicle! It is a blessing to know Carlos!! Thank you Carlos!! :)

Review №67

2023-11-03 14:51:38

I was able to get an appointment right away. The staff was friendly and accomodating. They got the recall repairs done fast. It was an easy, pleasant experience. Thank you!

Review №68

2023-03-30 19:15:07

Classic bait and switch + waste of time at this dealership. They offered to payout our Bolt and give us a check (even though we brought up multiple times that its a leased car and we havent completed payments on it yet). Was super skeptical about their offer to give us that much money to pay out the car. Of course when we go in today they bring up last minute that we actually owe more than they thought. Very disappointed with the service and honesty here.

Review №69

2022-11-02 16:58:08

Best experience buying a car. Each person at the dealership went out of their way to make me comfortable. If I could give them a higher score I would. I will definitely will go back. Bob, Jorge and Nadia are the best team around. The general management should also get recognized also.

Review №70

2022-07-05 23:11:24

I recently purchased my car, ‘16 Malibu, last week. I have a mechanical issue with my driver seat, that didn’t arise until after leaving the lot. Originally was told I could get my payment reimbursed, assuming it was a small payment. I went to a different dealership and will need to bring in my car for an inspection, $165 alone. On top of parts and service. Management does not want to help make this right and will even charge me to go back to their shop. I’m in this middle ground because other dealerships will have 2 days - 2 week wait, depending on which location. In the mean time my seat will not recline upward.So on your test drive don’t just listen for everything else. Literally make sure your horn works. LolThey definitely won and are a great example of how dealerships can be. I’d recommend not going here in general, it’s a toss up for how your situation may go. Unless you’re paying full coverage or going to help make them money - then maybe you’ll get their best honest effort. Anything less than I cannot promise you what may happen.

Review №71

2024-01-12 15:37:42

Great, fast, and easy experience. All employees were kind and made my time there run smoothly

Review №72

2022-12-14 17:38:14

I brought my brand new bolt here (bought from a different dealership) because I was having an issue with charging. I had an appointment in the morning to get it checked. By 4pm I called to get an update but the advisor (Vic) had left already without giving me an update like he said he would. I got a call from him the next morning saying that my car is ready for pickup and there’s nothing wrong with it. If there’s nothing wrong with it why did they have to keep it all day without any updates? He says “brining it here doesn’t mean we’ll look at it the same day” then why the help do I have to make an appointment if you are not even going to look at the car?Safe to say, because of this I will not be coming back to community Chevrolet. If I do I will specifically ask for anyone but Vic because his costumer service is non-existent.

Review №73

2023-07-13 18:35:54

One of the easiest and most transparent transactions for a new vehicle I have ever had! My new go to dealership. Oscar was great and answered every stupid question I had with a smile. Great salesman!

Review №74

2023-01-18 23:26:25

First, Lori was very patient with all my calls to talk to Arabo and Nadia. Thanks Lori!Second, Arabo was the most helpful sales person. It took 4 days to finalize my purchase, including the New Year holiday, and still got me a great deal on my car. He explained how I could charge my car at the dealership and has since helped me each time Ive need to recharge. Hes an MVP sales person for a reason. This guy knows his stuff and can speak 3 languages.Third, George saw how patient I was on the day I went to sign my contract and after I waited 4-5 hours, he made it worth my while with a $500 discount for good behavior. He also worked with me on a good insurance deal while I was waiting for Gieco insurance to kick in. Thank you George!Fourth, Nadia was excellent. After what was obviously a very long day, she was still working it in her heels and remained professional. She was a straight shooter and offered me a great deal on how I could pay off my car and worked with George on an insurance deal that helped me drive my car off the lot that day.Fifth, because I was there so often, a lot of the staff started to recognize me and it started to feel like a new friend group. They were all professional and friendly and asked how I was and if I needed anything. One sales person offered me pizza while I was waiting and that was very considerate.Id highly recommend this dealership to anyone looking for great sales people, as well as a good car. Im very pleased and will continue to visit as I need to charge my car throughout the months.Thanks Community Chevrolet!

Review №75

2022-08-25 16:29:19

I’ve been a customer for a very long time, leased many cars from this dealership. The way I was treated and how the situation was handle was very poor. The customer service wasn’t there, it seems like I was inconveniencing service department. I financed my 2019 blazer and when I took it back for service I was told my car was out of warranty. I was told leave the car will see what wrong and let you know. I got the call from carlos and he told me it would cost $515 to replace a battery and $500 to fix the parking issue . I could not believe those price. Of course I denied the services and got a battery for $300 elsewhere. For being a long time customer I would of liked more customer service support. I was never told let me see what we can do to help you with those fees or see if there a recall on that car NOTHING!!There’s many blazer out there that have the same issue as mine battery and shift to park light and there should be a recall. Of course we the customer have to pay over $500 to fix those manufacturers issues. Unbelievable!!You guys lost a long time customer!! Improve the customer service cause that’s what matter in the end, act like you care. Remember you still have a job because of the customer the buy or lease cars.

Review №76

2022-11-01 21:11:18

Just bought my second vehicle through this dealership, most recently with Sarah. She was friendly, kind, flexible in letting me test the vehicle, respectful of covid safety, and went out of her way in customer service. Management has always shown themselves to be very motivated to make a good deal with me, the financial department didn’t pressure me with add-ons, and I’ve only had positive experiences with the service department. I’d recommend this place to anyone.

Review №77

2022-12-14 19:19:07

Carlos provided excellent customer service and he gets ⭐️⭐️⭐️⭐️⭐️ !However, they wanted to charge me $1,600 to replace a flex pipe which I then had replaced the next day at Atlas muffler for $180. That’s including the welding and labor. So, what was the $1,600 for? It really shouldn’t just be ok that places can do this. Not cool. My last dealership would at least tell me to just go to a garage and get it done if it wasn’t covered by the warranty.

Review №78

2022-08-28 19:15:48

Although the car was delayed by over two months, Sagar did an amazing job at keeping me updated during the process. I also appreciated the flexibility in loaning me a vehicle during the majority of the time. Beyond exceptional customer service received and I love the new car!!

Review №79

2023-04-25 22:01:12

Do not buy a car from this dealer. I purchased a car about a month ago from SAGAR KHATRI, He lied to sell the car. I purchased the car under the company name so it does not show on my personal credit, If I was to buy the car under my personal name I would have paid 230$ less a month rather than purchasing the car under my business name, I decided to purchase the car under my business name so the loan does not show on my personal credit report, Sagar guarantied me it will not show on my personal credit report, he lied to me and the Auto loan is showing on all 3 credit bureaus on my personal credit report. He is not taking any responsibilities to help me out. Be Careful when you are dealing with him, he will lie to sell the car to you.

Review №80

2022-02-06 02:05:06

I’ve only had to visit the service department twice, but both times I’ve had the pleasure of being helped by service consultant, Carlos Valdez. I was helped in a prompt manner when I arrived and I was given the information I asked for about my cars recommended maintenance history, but without the feeling of being pressured or taken advantage of, of what my car needs. I left having a much better understanding of what I need to do to keep my car in good shape and that to me alone, will bring me back again. Very satisfied with my experience.

Review №81

2022-08-26 13:06:32

Byron was great. He kept us up to date on the arrival of our EV after I called for an update.. We knew it wasnt going to be a quick visit when we finally went in to purchase the car, but it turned into a 3hr visit on a weekday night. We waited well over an hour to sit with someone in financing. There was one person, so I get he can only do so much at once. To get a realistic time frame on how long we were going to wait would have made the difference because we could have at least gone out to get dinner. Having our son with us the there was unavoidable and that much time to wait was excessive.

Review №82

2022-06-17 02:41:24

I went to the service department because one of my C8 tires was loosing pressure...it took over 2 hours to get my car back, its not acceptable. Not a happy customer.

Review №83

2023-07-09 13:06:09

Worst communication and customer service ever. The only thing they communicated was the price tag, after payment they didn’t even give me a report on the status of my car. After $1660 payment The multipoint inspection was not performed in addition to several promised services.

Review №84

2023-10-04 14:07:55

By far the best Chevy dealership. The service department is very responsive, friendly, and quick! Carlos was great, helped me out from start to finish.

Review №85

2023-09-12 22:31:23

Purchasing floor mats for vehicle. Horrible experience. Had to dive a hour twice to pickup and they werent there. Promised return phone calls, never followed through. Still havent received mats that were paid for. No customer service.

Review №86

2023-02-03 17:14:54

Jason Higgins sold me my new 2023 Chevy Bolt EV LT1 and he was the BEST! He expertly walked me thru the purchase process and has been helping me get all paperwork and accessory issues taken care. Very much recommend working with Jason Higgins!

Review №87

2022-08-11 13:50:31

Overall Carlos was good but it took to long to get my car back. Im not sure whats happening but it shouldnt take 3 days to get my car back. Carlos told me that they had to do alot of things but I think it was mostly related to your dealer not having enough staff so was really disappointed on it. I also took my other car for a recall and while I was given options, it would take another 3 days to get it done so I decided to take it to Rydell instead and they got it out within 24 hrs, big difference sadly

Review №88

2023-12-29 02:00:44

Linda is the most disrespectful salespersonShe will not treat you wellAnd try to make fun of youThey also charge big markup on their carsYou can find better cars for cheaper elsewhere

Review №89

2023-07-08 01:51:53

DO NOT BUY A CAR HERE! I wish I could give it negative reviews. Linda called me and gave me a price and when I came in they bait and switched me and the manger (Manny) was extremely rude. When I was leaving he asked what I was looking at and tried to fight me. Do not buy a car here.

Review №90

2021-10-26 21:35:32

I purchased my car from Community Chevrolet. Ive been going there for a while. I love the service. Vic, Hugo, and the service staff are great!. Dealer prices can be scary, but I found out they are equal in price as apposed to having the same repair over and over again. Meaning pay the dealer price, and get it done correctly. Thank you Community Chevrolet. Keep up the great work. I will be back

Review №91

2023-12-30 05:20:00

Great experience, Arabo did an amazing job and I absolutely love my car.

Review №92

2021-09-15 22:23:34

I made an appointment for 11:30 AM. When I arrived no one came out to the service lane to greet me. I went to the service desk and I was told by the advisor everyone was about to go to lunch at noon and it would be an hour and a half wait time. If I had known all the service reps were going to lunch at the same time I would have scheduled later in the day. I asked how long it would be if I came back after lunch and was told an hour and a half again, because there would be other customers coming in. I decided to wait. After the car was brought up I was given the bill. The amount on the bill was TWICE what I had been expecting. I told the cashier I had a MANAGERS SPECIAL coupon and she went to the advisor who had the coupon. She adjusted the price. I then noticed the only work done on it was the oil change. I asked about the tire rotation and she said theyd have to send it back. I never did get a Multi Point inspection report and the receipt did not indicate that the lube job was performed. My washer levels were not filled even though the low fluid levels light was on and the Service Engine Soon in message center was on but it did not go off after the oil change. The one nice thing was the free car wash card I got.

Review №93

2022-05-13 14:16:44

Hugo is the man. He and his team fixed my window from squeaking. Also did my first oil change on my new truck. I was looking at a 2019 Impala and I asked him what he thought of the car. He was honest with me and told me they came out good that year. He told me I could still buy the warranty just in case anything went wrong with the car. I bought the car with the warranty because I have confidence in Hugo. I respect and trust him when he tells me about cars. I have bought other cars at other dealers, but they do not compare to the service I have received here at Community Chevrolet. They have educated me that they could get me any car I want so I will continue to be a loyal Community Chevrolet customer. 4LIFE

Review №94

2023-04-11 05:31:29

I am leaving a one-star review because the salesman called Arabo was extremely rude and provided us almost ZERO customer service.He had no intentions to help us to buy our car thinking we cant afford it probably- we had to walk out of the store disappointed. and bought our car from somewhere else.

Review №95

2023-11-21 20:49:18

I had to wait 35 min. for someone to check in. Not acceptable!After that, the technician couldn’t find the car’s noise source.

Review №96

2024-04-10 13:44:22

Daniel went above and beyond. We cant express how much we appreciate the whole team.

Review №97

2024-05-02 19:41:09

All involved in this sale were great thanks so much

Review №98

2023-01-04 16:14:04

The sales people at Community Chevrolet are very dishonest. Sarah stated on the phone with me that I would only pay MSRP (with no market adjustment) and for the “Community Protection Package” which was $1,795 but also was very negotiable. There was no mention in our conversation of a mandatory digital license plate for $995, and when I got an email from her dealership including this, I texted her and she confirmed back via text I would only pay what we agreed to on the phone.In the dealership they said that the digital license plate was mandatory, and if I didn’t want it they would do a dealer markup of $1000.I showed the texts to the sales person and they still refused to honor what was agreed to verbally and also in text.Chad Kelman, the General Manager, was was not in that day so I reached out to him via the voicemail and email information he typically provides in his responses to negative reviews. In my email I provided copies of the texts. Chad did nothing to address the issue of the lies and deception that occurred. He only confirmed that the $1000 digital license plate was non-negotiable and must be purchased when you buy a car from them.If Chad Kelman, the General Manager is ok with these deceptions and lies, how can anyone be able to trust Community Chevrolet in buying a car and the subsequent care a dealership provides? Big No Confidence vote here.Do yourself a favor and don’t waste your time here.

Review №99

2020-05-27 00:46:54

I made an appointment for a tire rotation and the service dept was prompt about greeting me when I pulled in, letting me know it would be a few minutes. When the service advisor, Victor Marsh, Cameron my car to talk about what I was having done and things to consider later on. No pressure to do more, no hard sell for anything, just info. I mentioned I wanted to buy my lease and he was enthusiastic and helpful. Again, enthusiastic not because he wanted to push anything, just that he appreciated how other customers loved their EV Bolts. On top of all that, a great coffee machine and my car was done in a few hours. 😄👍

Review №100

2020-09-15 22:59:49

On September 1st, I made an appt. to have my transmission diagnosed under warranty. As soon as I towed it in Carlos Valdez said my warranty will be voided because of the wheels and modifications it has. I said thats fine, I had a masters technician diagnose it at home and highly recommended I have a transmission flush because it was low on oil and it was almost due. Later that day he called me and said they did a diagnostic and I quote, found automatic transmission internal failure(s) and we recommend having the transmission repaired or replaced. It had one code on P0700 TCM which can mean many things including low on transmission oil. I asked how much to fix and he stated its best I have a new transmission put in, please note GM voided my warranty due to calibrations were off on a stock engine. $7000+ plus tax for a new transmission he recommended I declined because my vehicle drove but just for a short while. I had my technician check it out and all he did was check my oil level and recalibrated my transmission. Up to this day the vehicle is running perfectly fine with no codes, same transmission and just couldnt believe how cheated I would have been if I decided to pay. Thank god I have a friend with a masters in tech and made me realize how far they will go to steal money out of hard earned people especially in our current crisis with the covid 19. Never again am I returning here after being a customer for 7yrs. Im just upset I was lied to and hope no one goes thru this.

Review №101

2022-06-03 16:01:37

Chevy you’ve done it again. Sales member Manuel sent a letter to my home asking to purchase my vehicle because of a national shortage in parts.. I obliged and reaching back out to the sales team and got the run around before speaking with Manuel. The team member did not read the auto generated message he sent out to my home therefore he could not stay on script or recall the original offer that was sent to my home. After a brief call and a few photos Manuel misunderstood the conditions on the vehicle and offered me peanuts $300 as a pose toThe $5000+ original printed offer before the visual appraisal.I would not trust this team to rightly appraiseI call this predatory practice and low balling customers during a national crisis and misleading consumers into thinking the company can only pay the lowest price possible for parts they the company is so desperately in need of.Thanks for returning my call Manuel. Happy to speak with a member of management.

Review №102

2022-11-07 15:28:13

I just have to say a big thank you to Sarah. She did such an unbelievable job. Helped me from picking out the right color, to right truck and even helped my fiancé out for her future blazer. She went above and beyond and was very considerate when it came to my monthly payments, didn’t low ball me, she worked with me and that made me so happy. Thanks for being apart of this accomplishment for me Sarah, will come back to this dealership for sure because of her!Thank you Burbank chevy! Appreciate you all!

Review №103

2022-01-13 15:57:42

Had a great and easy experience while shopping for my new truck.Roger Leon the sales man was very helpful the whole time we where there and also Manny the manager was very helpful too. Got a good deal for my trade in vehicle. Would recommend this dealer to any one looking for a Chevy Vehicle 100%. It’s my second time buying a Truck from them. Great team in Community Chevrolet👍🏼.

Review №104

2024-02-16 18:00:04

This person is using my Email without my authorization I have never buy or lease a vehicle from you people

Review №105

2024-01-19 13:57:15

Friendly staff. Arabo was amazing! I love my new car!

Review №106

2019-03-21 04:12:04

Internet sales team responded promptly with a quote upon my initial online request. Staff kept in touch via phone and email, and cordially invited me for a visit to the dealership, the team hosted my visit and explained the options in detail, until all of my questions were answered. I am truly impressed with the teams attention to detail, overall professionalism, and accommodations during my visit. I have already recommended the dealership based on an outstanding support at Community. Staff went over and above to make my auto purchase a positive experience, greatly exceeding my expectations.

Review №107

2022-09-25 23:35:17

Dealer markup only disclosed after 2 hours of what seemed like good negotiation and pricing. Salesperson Sarah tried to negotiate in good faith, but the sales manager was quite rude and condescending about adding their ADM, so I walked. I recommend avoiding this dealership. Just buy direct.

Review №108

2024-02-07 19:25:05

Unfortunately bad service they charge me over $3000.00 and my truck transmission still same problem

Review №109

2022-07-13 17:45:49

My vehicle 2014 Chevy Volt was brought in for a service and an accel replacement. Since I picked up the vehicle from the service Ive had two additional issues. 1. Electrical issue related to spark plugs, which the dealership admitted that it could have been their mistake and fixed it without any additional charge. 2. An issue related to ABS break module, which the dealer claimed it was not their fault and quoted me roughly $3800 to fix. This issue did not exist before my visit to the dealer, therefore, I have a hard time believing that this was just a random issue that popped up right after the visit to the service center. Will not do any business or recommend anyone to this dealer ship.

Review №110

2022-09-03 23:01:43

I had a great experience purchasing my car from Community Chevrolet. From beginning to end, Arabo was incredibly helpful and transparent with me with all the information. I feel well cared for and I am in love with my new car! I commend Arabo and Community Chevrolet for their great customer service.

Review №111

2022-10-09 21:26:06

We called around while Car shopping and Jason was great in giving us information and being very upfront and honest about shipping details. Unfortunately the first time we called they didn’t return the call so we did go to another dealership, who was not as upfront about arrival dates!

Review №112

2023-02-11 02:51:50

The service department was so personable and helped me understand what my Tahoe needed! Clean and good atmosphere. I would recommend anyone looking for a new car to come here!

Review №113

2021-04-25 17:50:51

Service work was quick and fast but engagement with service advisor was sub par. There was no real greeting at first arrival. It was just “how can I help let me write you up. Ok thanks you can leave keys in the vehicle.” Very robotic like... felt cold. I get a text that vehicle is ready and to see cashier and I pay and get key. There was no further contact with service advisor from initial contact... experience felt as I was a burden. I had my other vehicle service earlier in the week at that car make’s dealership and experience was 100% better. I felt welcome there.

Review №114

2023-02-17 17:15:43

Oscar was super helpful. From start to finish, he made the car buying/trade-in process super clear and quick. Im very satisfied with my purchase!

Review №115

2023-02-03 19:54:21

Tried to buy a Chevy Bolt 2023, but the sales team and general manager tried to rip me off by charging $3000 markup and $1000 for selling you digital license plate. Stay away from them. They are dishonest. 5 days later, I bought the exact the same car without any markup and digital license plate. They are simply crooks..

Review №116

2019-10-16 15:38:06

The staff was nice and friendly. The dealership was clean and packed with cars. Their deals listed on their site wasnt close to the price of the actual vehicle purchased, even though it was same stock/inventory/vin number. The salesperson was friendly and helpful except when it came to the price and incentives. The purchase here was quicker than other dealerships Ive dealt with in the past.

Review №117

2024-02-02 04:50:34

Never been to a car dealership where no one comes out to help you. Do they want to sell cars or not?

Review №118

2022-12-03 02:40:46

The stuff is more interested in discouraging you from getting any service rather than helping you.Easier to sell your car and buy something made in Korea or Japan.In response to the comment below:I dont have time or will to discuss the lack of professionalism of the sfaff at your dealership. I need professional help with my car that I bought 1(!) month ago. I found the problem myself. I even found the bulletin from GM for the issue: #22-NA-024Already have an appointment at another dealership.

Review №119

2023-06-22 21:43:55

Im grateful for being squeezed in for an oil change on short notice before a long trip. Price is competitive, service is friendly. I always come here. Thank you!

Review №120

2018-06-15 15:59:49

Had a small accident with our 2017 Volt. Had the car towed to dealer after hours. I was able to email my service writer that evening and the next morning I got text messages updating me as they progressed with the evaluation and cost of repairs. It was perfect. I prefer the texts to a call. When I picked up my car it was good as new, freshly washed and was being pulled up to the driveway as I was walking to the cashier. Absolutely the best experience possible.

Review №121

2020-08-25 16:55:31

I had the worst experience trying to buy out my lease. Because of the virus situation I wanted to have as little contact an experience as possible and they said that no contact was impossible. So I went in (because what choice do I have) as I was told that it would take less than 5 minutes in the building and less than a half hour overall. Well, I sat in their offices for over 15 minutes while they tried to sell me more and more upgrades that Id already discussed and declined (of course the whole time, Im just thinking let me out of your stuffy office please, I dont feel safe -- nice sales tactic) Finally released and life signed away, they had me wait outside in the sun for almost another 2 hours because of some sort of inspection on my car that they refused to explain. The whole thing cost me time, patience and more money than they agreed to (and now Ive gotten another bill for 500 that nobody warned me would be coming) I I just feel like I was lied to constantly and very much hope to never have the displeasure of returning here.

Review №122

2020-10-12 22:32:53

I drove an extra 45 minutes 30 some miles to get this deal theyre the only Chevy dealer that was dealing I got more for my trade in. I got a better packages and first responder discounts it was a no Brainer. Oscar handled the paperwork and showed me the truck. Oscar and the finance man were great.The only one drawback I have is every car that this Community Chevy sells is this protection package whether you want it or not I dont like to be told what I have to buy but the deal was so good I went along with it anyway.

Review №123

2020-09-21 20:52:43

I recently brought in my 2014 Chevy Volt for an oil change and they said it was time to replace the brake fluid and transmission fluid because it had been two years since the last change.I checked my manual, but it said brake fluid is exchanged every 10 years or 150,000 miles and that transmission fluid, under normal driving is every 90,000 or 45,000 under severe conditions. I only drive my car in full electric mode to work every day. Thats it. Hardly severe driving conditions. It only has 55,000 miles after 6 years.When I reviewed my past receipts, I noticed the dealership had just previously changed my brake fluid and transmission fluid during my last visit at 36,000 miles, only 20,000 miles earlier.I called and talked to the service representative but he argued with me adamantly that every 2 years is normal for ALL cars, including my Volt. I told him my Volt manufacturers maintenance schedule wasnt even close to the frequency they were recommending. I said I thought it was manipulative to be recommending that I spend upwards of $500 every two years to do completely unnecessary maintenance. Their recommendations go beyond cautious good maintenance. They are totally excessive. I might consider changing the brake fluid every 5 or 6 years, but every 2 years is ridiculous.I dont believe their rep knows the Volt well enough to be making service recommendations. This kind of up-sell results in distrust. Such excessive maintenance does not make me feel like theyre looking out for my car, it makes me feel like theyre just ripping me off. Ripping people off might work if the victim never figures it out, which is probably the case for most people, but for those who do figure it out, its very clear.

Review №124

2021-09-24 20:28:35

Well. After 3 days started hearing a deep noise from the rear end at low speed around corners. dealer said axle has a lot of play. Its normal. No its not! Brand new truck should not make any noise in my opinion! This is my 3rd Silverado and I never had any problem like this.The dealer would not fix the issue. When I said the give my down payment back and Ill return the truck they just ignore my texts and calls! I have a case investigation with Chevrolet regarding this issue!

Review №125

2023-10-10 21:08:18

Vic has been great in the service department in taking care of my car and the sales department is very accommodating as well. Thank you to the whole team!

Review №126

2023-07-27 23:58:19

This is what the professionals suggests:Arsen so the tech inspected your vehicle with 3 other similar vehicles and they all make the same noise. So we determine that the noise is normal and its ready for pick up.

Review №127

2022-06-29 16:44:07

Felt like typical dealership high-pressure sales for things we didn’t need. My young daughter took it in to get her recalled battery swapped and her sales tech pushed hard for things she didn’t need and I felt like he was taking advantage of her youth and naivety. They weren’t able to fix a problem she had, essentially told her to turn it off and turn it on again. OK thanks next time we’ll try that first before paying you to look at it. Weren’t very communicative, had the car for much longer then they had said they would. Oddly her key fob stopped working the day we picked it up which could be coincidence but interesting timing if you ask me. Won’t be going back.

Review №128

2021-12-31 17:48:19

Roger is THE BEST!!! he has sold us 2 cars in the past yr. and both times the process was easy, and he made sure we were happy and got what we wanted for both trade in value and low interest rate on our auto loans.I have been purchasing cars from Community Chevrolet since 1993. and I have never had a bad experience. will continue to do business with them in the future!!!!

Review №129

2019-08-22 21:17:53

What customer service?I used to refer friends here and spoke highly of them. Not the case anymore. Brought my car in for service and was treated poorly. Had an appointment only to be told to stand by my car and wait until someone helped me. After ten minutes, I left. Never felt so invisible, not to mention I drove a really far distance just because their customer service was always on point. I dont know what their deal was today, but theyve lost my business and rave reviews. Left the dealership with no help, service or care that I left even after I called to complain.

Review №130

2020-10-13 16:22:49

Great Service from everyone at Community Chevrolet. They really went the extra mile to help get me what I wanted.Special thanks to Oscar and Chad.

Review №131

2021-12-03 01:09:07

My recent experience with receiving maintenance service for my 2017 Volt at Community Chevy was excellent! My service representative Victor Marsh was: pleasant, efficient, & professional. His time estimate & service completion updates were timely & accurate. He is a credit to your organization.

Review №132

2018-11-16 00:09:20

Recently i bought my new vehicle at Community Chevrolet. This was very smooth process from beginning to the end, i would like to give high praise to me sales person Ken. He is a true professional and his extensive knowledge and experience in auto sales was extremely helpful. His approach is quite relaxed and there was no pressure from him at all. He found a way to make it work in my favor and i couldnt have asked for much more than that. Thank you very much Ken for your time and patience so we could wrap the deal up! I would definitely recommend Ken to my family and friends.

Review №133

2020-08-10 17:24:02

I love coming to the dealer for my oil change its always a good experience!! Beginning with the cashier (I believe her name is Linda) so friendly and amazing!!! Over all I am always very pleased with everyone that works at this location. I live at the end of Granada hills and still choose to drive down to Burbank because of my experience here!!! Keep up the good work

Review №134

2020-02-19 23:12:46

I reached out via chat to have a sales person contact me to help my 20 year old daughter purchase a vehicle. She’s in the USAF and has just been stationed in CA. They were super quick to contact me to help. Throughout the day, I chatted via text with a salesman. He mentioned that she would need a co-signer. I agreed. They never called me during the signing on contracts or gave me any final information. When I received the package today through FedEx (I’m 2400 miles away), I’m listed as the buyer and she as the co-signer. They’ve also charged her over $3800 in extra warranties for paint, key fobs, etc that are 100% useless. I’ve tried to reach out via chat, left messages for finance manager, text the person who did the paperwork with her, text and tried to call the salesman. I’ve heard nothing back. As of now, there is a contract with no buyer listed. Extremely disappointed in the service considering I thought they’d take care of a young airman rather than take full advantage of her.

Review №135

2022-11-02 15:54:01

Really deserves 0 stars.Let me start by saying terrible service store manager so horrible judges how you look. Anyways if for whatever reason ur vehicle is going for maintenance or staying in there possession make sure before you drop off take pictures all over your car/truck there untrusted they damage my truck as I took in for an oil change and they careless no answers or call.i will go legal matters big nono stay away best advice.Liz at service department they answer calls transfer so they dont do there job because she dont help she clicks on u

Review №136

2019-05-02 17:46:53

After being referred to Community by my son, I arrived and had a very good experience. I had shopped at numerous other Chevy dealerships throughout Southern California, but Community and especially salesman Bob Green provided an atmosphere of honesty. I feel that they provided me with a fair (not great) price for the vehicle ordered. The ordered vehicle took some time to build and be delivered, but it came exactly the way I ordered it!!!

Review №137

2019-01-22 22:42:30

This review is for the parts department. There is one guy there who speaks perfect Spanish and is a great help. I think hes not the manager of the department. It knows how to look up parts. The other one who has a loud, boisterous voice and also speaks Spanish is bad news. When people come in for parts he ALWAYS has to finish something on the computer (which is obvious hes faking it). Sometimes this takes 5-10?minutes!He tells lies about how you can be criminally charged if you let someone use your car, and is not about helping the customer as much as he is doing things his way. I have no idea why he is the boss to be honest.If you need parts try and wait for the quieter employees who are much more knowledgeable and without the macho attitude. Parts department is about helping people get Chevrolet parts. The main guy there is not only rude, but also purposely works slow to take as few customers as he can per day.Ultimately I got the parts I needed, but Im glad I went to the quieter employees not the head honcho who tells lies to sell you more than you need by recommending replacing unnecessary parts.

Review №138

2024-03-28 00:31:27

Always friendly customer service and excellent professional work.

Review №139

2017-12-03 17:56:44

This was the second time I had a great experience at Burbank Chevrolet:The first, I had to take my 2013 Captiva in for a recall repair.Service staff was friendly, the waiting lounge amazing and I was in and out in 1 hour.The second time I needed a small part installed.Marco from the Parts Department was friendly and went the extra mile and called the Service Department for me.Vic Marsh at the Service Department offered to install the part even though it was Friday and they were very busy.I received my car back within minutes and am a happy customer.

Review №140

2019-02-01 19:51:00

Excellent service. My car was serviced in short amount of time, and friendly staff (Jose helped me) makes the best experience I ever had with dealership for over 20 years!! I owned several cars, foreign and domestic, and Community Chevrolet in Burbank, CA, is without any doubt, the best of any dealership I went in contact. NUMBER ONE!!! Congratulation, and thank you for an excellent service. Alex Nartea

Review №141

2018-04-02 19:35:11

Oscar Gutierrez was my Chevy representative and he is superb. Best car salesperson Ive ever worked with (and Ive purchased many cars over the last 35 years). Will definitely be coming back for our next purchase and will share great experience with colleagues and friends.

Review №142

2021-02-03 23:13:13

The communication is great. They call/text to update me and let me know when the truck was ready. They also went above and beyond by buffing out some scratches on the passenger side. The truck looked better than when I drop it off. The CoVid measures they put in place also made me feel safe.

Review №143

2022-08-26 18:12:25

Oscar Gutierrez is a HERO! From the moment we first made contact up until this very moment, when Im still asking follow up questions, hes been patient, expedient, flexible, highly knowledgeable, and just fun to work with! He is a real gem and Im so glad that I was able to connect with him when I decided to get into an electric vehicle! :-)

Review №144

2022-11-29 18:44:41

Vic in the service department is AWESOME! Even though I live closer to another dealership I ONLY bring my vehicle to Community Chevrolet... Have always been fair with their pricing and eager to help even when I choose to do the repairs myself!

Review №145

2017-10-30 23:56:22

The dealer honored the price of the car as advertised. Additional warranty services were offered but we declined them and there was no pressure to buy them. We looked at all the newspaper ads and we picked Community Chevrolet because they advertised the most competitive deal. A smooth easy transaction.

Review №146

2014-05-02 06:36:01

As I scheduled in the morning for 4:00pm, I got there right in time to do 4 wheel alignment. Despite short amount of time to finish that process, service team member Mr Victor B Marsh as usual took a good care of me and promised me that I will receive my vehicle same day. in just 1 hour 30 minutes my Chevy Sonic was ready! during that time I enjoyed Community Chevrolets clean, and nice designed waiting room and outside environment.Beautiful place, nice&friendly staff and good service!Im Completely satisfied and thank you all!

Review №147

2022-07-29 20:49:06

From beginning to end, my experience with Community Chevrolet was seamless. Linda responded quickly to my inquiry about a 2022 Silverado LTD RST that was on the lot. I was invited for a test drive the next day or same day if my schedule allowed. That same day I came in. Oscar took it from there and he was great. He explained everything thoroughly, did not pressure me and before we knew it, we had a deal. Im happy to say that this is the fourth Chevy Ive purchased thru Community. Each one has been dependable and fun to drive and Im sure my new Silverado will be no exception. A huge shout out to everyone from GM to Chevrolet and of course to my hometown dealership of Community Chevrolet.

Review №148

2024-02-23 00:39:25

Thank you Elizabeth for taking care of my. Most amazing place and people

Review №149

2021-03-04 15:15:01

Javier was great! He worked with me in getting exactly what I wanted for the right price. His customer service was excellent. My car was delivered to my front door. Smooth, fast and easy transaction!

Review №150

2022-05-27 14:54:02

From the moment I walked in I was welcomed. The whole entire process from walking in to viewing and signing the papers was super quick. Oscar and Nadia answering any questions and concerns I had. I would definitely recommend Community Chevrolet of Burbank to my friends and family.

Review №151

2022-06-15 17:15:17

Would have happily bought your vehicle at your asking price, but I refuse to pay $1700 additional for dealer required add-ons (vehicle locator {isnt that what OnDtar is for?}, Something related to keys and Door Edge Guards {?}). These equate to nothing more than a thinly masked opportunity for excessive dealer mark up. Communication was good otherwise and they sent photos of the vehicle prior to them even having it in their possession (which proved that the items required hadnt even been installed yet, making it impossible to say they were already installed). Keep a sharp lookout at your dealer final price and ask questions as to what the things are you are being charged for. For most people, thiese add-ons would add $20-$30 a month to your payments and is a complete waste of money

Review №152

2018-08-04 14:55:06

Only experience is in service sept. First experience wasn’t great. Waited forever to be acknowledged because other service people were not assigned to my service. Same thing happened when car was done. Was a simple oil change:tire rotation. The people who drive the car up and the lady cashier were the only reasons I went back a second time. Second visit will be my last. Car was still under warranty. The service person assigned came up wit every excuse NOT to check out the issues I was having. I wanted them checked before warranty ran out. Finally he told me they didn’t have time to do it that day, although when I made the appt this is why I was coming in addition to oil change. And my final straw was when the same manager told me I needed some $600-$800 maintenance on my car. I was concerned so I googled Chevy recommendations for the service. My car has another 30k mi to go before this is recommended. Dishonest and poor customer service. You will leave feeling like you were there to do them a favor. I also witnessed them talking down to an older woman bringing her car in. Will not be giving any more business to this place.

Review №153

2016-11-18 00:00:21

Well, I tried my best to give Chad, the GM at Community Chevrolet, a chance to resolve my issue, but after leaving at least 10 messages for him and never hearing back, Im forced to write this review.The dealership itself is fine - the usual lines are spouted by the sales people: what can I do to get you into this car and let me go to the backroom to see if my manager can approve this and were losing money on this deal, etc.The issue comes AFTER they sell you your car. They want nothing to do with you. I leased my car nearly a year ago. There was a discrepancy found regarding fees owed on my previous lease. I started with the sales person who helped me. He directed me to finance who directed me back to sales. I spoke to a couple people in sales, and finally, someone told me I need to speak to Chad.This has been going on for OVER SIX MONTHS. I have left multiple messages for Chad via his voicemail and various Community Chevy employees. NOTHING.I have wasted my valuable time to try and resolve this. I am giving up. This one star review will also be reflected in the satisfaction survey that I will now be sending. What a shame.

Review №154

2020-08-12 12:47:29

Was great experience. Service advisor Carlos was polite and through. I had 15,000 mile service done. Trax runs wonderfully. A+ very happy customer. Community Chevrolet in Burbank always delivers a top notch experience for its customers. Thank you.

Review №155

2021-07-24 19:58:22

Do not come to this dealership! They lie and scam you.I wish I could give them ZERO star. Here is my very bad experience with them:Less than 2 months ago I bought a used 3yo Chevy from this dealership and Oscar Gutierrez was the sales person who did the paperwork. He promised to oil change and detail my car (inside and outside, even buff the hood which has a small scratch) but because the Service department was closed on Sunday, he said they will call me early next week to schedule those services. I asked him to put those service requests on paper and in contract but he said there is nothing to be worried about, he is a Sales Manager and not lying, there were couple of other people there witnessed that along with Financial manager (Nadia Haddad), even she said “Don’t worry, we will take care of our customers”.Next week passed and they didn’t call me, I called and asked Oscar and he said Oh Sorry, I will take care of it today. 2 days passed and someone called and scheduled the service (oil change and detailing) for next week. I took the car, they changed the oil but didn’t wash the car, saying They do not wash car and because there is no written request they do not do that. I asked for Oscar but they said he is on vacation, I asked for on-site manager who was Manny Diaz and he refused to honor his coworker’s word, said we can not do it.I called Oscar Gutierrez several times, he didn’t answer and later he texted me “I will come back to work next week and take care of it”. He came back and we spoke on the phone, he said bring you car next Saturday at 9:30 and we will wash it (detailing inside and outside), I drove there on Saturday morning and he wasn’t there, I called him but didn’t answer, the manager on-site was Manny Diaz (again) and he refused to wash my car again. Later Oscar texted me (I called him several times and left messages) that he is not available and can not help me. REALLY??? This is how it should be for a loyal customer who bought a car and you guys don’t want to honor your words and promises? It is just a car wash!I am sorry for you guys who ruin your reputation for a simple car wash, I will never step into your dealership and encourage everyone to do the same, you guys have to understand the “Customer Satisfaction” is everything and lying to customers can damage your business.

Review №156

2019-10-22 04:16:59

Great experience buying a car from the very beginning!!! 👍🚗I went to a multiple places before and was so tired after numerous unwanted conversations with sales representatives and driving far away to be eventually disappointed in a car itself or the price. I drove to the Montebello, Lancaster, Long Beach and Hollywood and it was always a bad experience. 😒 I knew which car I wanted already and only wanted to know the price to decide if it’s worth driving to the dealership or not. And no one gave me the actual price, they all told to come to their office and discuss everything in person. Who has time for all that?! 🤷‍♀️Eventually I’ve got an amazing experience with Community Chevrolet in Burbank! I called to the dealership and talked to the sales representative Byron for about a couple of minutes and requested total price with taxes and fees. After 10 minutes I got an email, saw the price and immediately decided to get there next day and get the car. The price was exactly the same as in their website + taxes + DMV fee (around $100) and that was it! No hidden fees, charges for unwanted accessories etc. 🤘🥳I got to the office next day and had pleasure to meet sales representative Oscar. He did a great job helping me out with everything! He answered all my questions, organized test drive, helped to install a couple of useful apps, connect my phone with the car, prepared all the paperwork, asked if I want some coffee/tea (it was very delicious by the way ☕️), told me about different types of charging stations (I bought an electric vehicle for the first time in my life and had no idea how all that works). I truly enjoyed the process of buying the car here. Outstanding service from the beginning to the end!I’m very happy with the purchase! Highly recommend the place and especially Oscar and Byron, awesome job guys 🤝😎👏

Review №157

2022-01-22 04:41:54

I got mixed feeling in the beginning when I was talking to the service adviser, Carlos Valdez. He did not allow me to talk to the technician when I had a specific question. Carloss answers were very short and sarcastic. whatever we got in the box sent to us we install it on your car no more no less. I specifically showed him a part number battery coolant inlet hose part number that you will need this one to complete the job! He finally went in and checked the part number and told me we do not have it in stock. I was not planning to had a loner or rental car, I had a feeling that my car will be parked in the dealership longer than anticipated, then I requested a loner and got a rental car. I got text and call that the car is ready one day ahead of the scheduled day. During picking up the car Carlos told me by the way we had that hose you told me and we used it in your recall repair order!Almost 7 days passed on my picking up the car, everything is working as before. I had range increase form original 238 miles up to 260 miles.

Review №158

2019-04-10 17:34:01

LOOK FOR GUY!!! He is awesome! We are very specific on what type of car we wanted and we had a budget we had to stick to. Guy was patient, friendly and knowledgeable. He went above and beyond to look for the car we wanted. He was very responsive to all of our concerns and overall did an A+ job from beginning to delivery of our car. No pressure, no BS. We love our 2019 Chevy Traverse 3LT. The technology on this SUV is amazing. We cant wait to take this baby on a road trip. Oh BTW, I also wanted to give credit to all the staff at Community Chevrolet. Everyone there is nice and friendly. Ive already recommend them to family and friends :)

Review №159

2020-11-11 20:28:32

The experience and service was better than what I had received at the prior Van Nuys location. I’ve had a low tire for the past 8 months and when I got my car serviced at the Van Nuys location, they told me nothing was wrong with the tire and to take the car to a tire shop if it kept loosing air. A couple months later when I scheduled my next service I decided to go to Community Chevrolet in Burbank and I told them of the tire issue. The representative immediately took a look at the tire and informed me it had a nail in it and would let me know if it was reparable. Luckily it was. The experience and service was excellent. Community Chevrolet has earned my trust.

Review №160

2020-11-17 17:53:13

I usually come here to receive any maintenance on my 2019 Trax. Yesterday, I received the best service a customer could receive. JOSE communicated clearly, super nice and helpful. On top of this, my car was finished with its oil change and tire rotation in less than an hour.

Review №161

2020-11-20 14:20:45

I went in there without an appointment to have a loose inside mirror tightened up. The service advisor checked and noted I was close to needing the routine oil change and a new HEPA cabin filter and suggested I get those done now while there. I agreed that it made sense. He promised the car by 11:30 AM and it was actually ready before that! The mirror is nice and tight, and we are current on all needed services. Thanks for doing a great job and taking good care of our Sierra Denali. Since I live in Burbank, you are much closer than Thorsan GMC in Pasadena where we bought it and appreciate that you service GMC as well as Chevy vehicles.

Review №162

2016-06-22 12:18:59

This is the second vehicle (2016) Trax that I have purchased from Community Chevrolet. I have had no issues in the purchasing process at all. Both times that I went to the lot, I was able to walk away with a brand new vehicle, satisfied with what I purchased. I have also used this dealership for my vehicles services. Yes, I know dealerships cost more, but it gives me a weird piece of mind going back to an actual dealership than a smaller place for services. With that being said, no issues there either. Scheduling an appointment was pretty easy, as well as dropping off and picking up the vehicle. Even the courtesy shuttle drivers were nice and pleasant to talk to while in the vehicles.

Review №163

2019-08-20 16:28:52

I had an emergency since my engine was overheating. Thus, I dont have the luxury to schedule an appointment far off but to walk in the next day and have it fixed ASAP. I was there 7:45 AM making sure I am front of the line when they open at 8AM. I was the first walk in customer for that Saturday. I only received a text for an update at 11:30AM. To make it worse, I was watching a movie that just started and I have to step out to answer the texts. My point is, I understand, I just walked in and no appointment, the wait was so long. I was being offered to have other services done but due to budget, I have to say no. It was the urgent service is what i agreed upon. I also noticed that they did not record the mileage when I checked in which they usually do before. I regret that I did not memorize it. I hate to accuse anyone, but I felt that my car was used besides driving it to the service area which is only a few yards away. I gas gauge was a little bit consumed from what I remember the previous night and my left side mirror was moved. I hate to think that my car was used for some personal trip. Lastly, the service fees are very expensive. Next time, I will have to check on other centers before going back to this center.

Review №164

2020-06-15 23:03:52

Community Chevrolet was hands down the best customer service I have experienced with any dealership. I was able to get my dream truck for an incredible price and could not be happier. Thank you to Chad, Jorge, and Arby for the amazing service. I would 100% recommend them!

Review №165

2019-01-13 21:43:21

THE WORST place to get your car serviced! I was told I needed repairs that I actually didnt. I was told my car would break down if I didnt replace a specific part and he was quite adamant about it. I said I will get it fixed when I have money. The next time I went there it was for an oil change, they said my car was fine and it didnt need any repairs. I let them change the oil and then my car wouldnt work when I tried to leave. I told them I was done them and I will have AAA tow my car elsewhere and I report them to the Better Business Bureau. Then suddenly the degenerate who screamed and yelled at me(HUGO) took another look at my car.....and what do you know, they got it to work. I have no idea how this place is recommended by AAA. This place is a scam and the people who work there(specifically Hugo) are rude and violent. Chevrolet should fire him. This place is constantly committed fraud perpetrated by the criminals they employ. Instead of a 1 star, this place should have a minus star rating. Avoid this place at all costs.

Review №166

2023-01-12 16:51:41

I received a quote over the phone before I can down to by my bolt. The buying experience was excellent. They were friendly and moved quickly. It was an excellent experience

Review №167

2014-03-29 20:19:37

The reason why I chose this car dealership to have a high performance vehicle serviced, was because it fell under AAA warranty guarantees. I also wanted an ASE certified mechanic and as a bonus I like to think that the service representatives were also ASE certified. Which currently stands at one representative: ErikPrices are more expensive, but I then expect great customer service and fantastic amenities.I want more transparency as far as certifications are displayed and I want to see mechanics actively pursuing to enrich their certifications and qualifications. In other words, continuing their education.I felt the work was done to my satisfaction and I appreciated the fact that they actually did a preliminary inspection. Always ask for the inspection particularly if it is included--it should be.P.S. - Wouldnt it be great to show off the service bays in the photos? Have you seen an Audi service bay? Immaculate. I recommend raising the bar.

Review №168

2019-03-20 16:42:37

Carlos, Service Representative, was courteous, respectful, patient, intelligent, thoughtful, and extremely logical. My car had two issues: There was a clicking noise and the clock, oil viscosity, and blue tooth features all had issues at the same time. Before my car was even taken for diagnosis, Carlos had already identified exactly what the problems were and possible resolutions. He gave me an exact time frame and what the possible charges to me may be at that time. I am extremely busy. I must have access to my car. I must use my cellphone while I am driving to vocally text my clients, via my iPhone.Carlos had Uber pick me up to return home while my car was being serviced and pick me up to go back and pick up my car from Community Chevrolet immediately with no charge to me for that service.Not only was Carlos absolutely correct about the diagnosis of the problems, he returned my car in excellent condition within 2 hours. Carlos realizes that, ultimately, people matter. And, in business, when you apply that knowledge, you have gained a customer for life.

Review №169

2018-08-29 15:34:04

They were very good and professional at what they do. The sale person, Sagar was very good at his work and made me comfortable as I was talking to him about the car and during the purchase process. I will definitely bring my friends to the dealership when they need a car. I really like the experience at Community Chevrolet. Thank you!

Review №170

2016-01-22 21:53:38

I have been to your dealership twice for service. Ill describe the latest experience. Vic is underwhelming and doesnt seems quite passionless about the customer. When theres a problem there isnt a sense of urgency to deal with it. And it comes across badly. Secondly, I dont have the numbers in front of me, but I was quoted rates on my steering gear of roughly $1500, brakes at $600, flush $115, Engine Mounts at $885. Theres more. I then took it to my mechanic whom Ive been going to for 20 years who is VERY trustworthy and spent a decade as a dealership mechanic. He said the engine mounts were fine. The Steering gear wasnt even the problem, the brakes he charged $200 to resurface and replace. This is as close to consumer fraud as one can legally come to. I wont be back and I will be spending time on social media. Oh, and I was over-charged for my oil change and charged $90.00 for you to tell me something was wrong with the steering and it was misdiagnosed. Oh and you rotated the tires and put the one that had a leak in the front. And I paid for that. That is dangerous and erroneous. My mechanic put it in the back for free.

Review №171

2019-07-07 01:00:12

My son purchased a car last year. Salesman was great. In filling out the paperwork was told he needed to fill out a credit application. He questioned them as to why as we were paying cash for the car. They said well just in case there is an issue??? Wanting to just get it done and over with he did. In checking his credit report today which we havent done in a while we noticed a hard inquiry on his report from Community Chevrolet. When I called the finance manager to ask why all she could come up with is we do that on everyone. Luckily it has not affected his credit but for some people it could. I think this is a piss poor practice on their part when someone is paying in cash. It could very well be they are are paying in cash as to not affect their score!!!

Review №172

2022-04-18 02:13:40

Since I bought my car there all services have been conducted there were before we use to get coupons or a free wash after a service but this time not only did services go up but as a customers this is the first time I felt like taking my car elsewhere was the better choice. In all honesty it is feeling like the rest of the my services should be conducted elsewhere.

Review №173

2019-07-01 00:02:22

From start to finish, I had a poor experience here. The staff was not very friendly and they tried to overcharge and take advantage of the bad situation I was in. I had a part fixed on my AC for my 2014 Silverado at a different dealer over a year ago.. take it here they tell me there’s a different part that needs fixing in my AC and it’s going to cost $1300 +tax... that’s $1000 in labor, or 6 hours, for a pretty simple job. After complaining, with no hesitation, they dropped it $300 to $1k plus tax... for a job that was done around the corner, by an independent shop (Burbank Radiator) in only 3 hours. That’s right, half the time and half the price for reliable work. He charged me half as much and I got to support a local small business instead of Community Chevrolet who is trying to charge me for 3 hours more than necessary. I told the dealer no thanks, I’d just like my truck back. Paid them their fee and will never return.

Review №174

2018-05-03 16:46:35

I went there to get my car serviced. The assistance was EXCELLENT. Vic Marsh went above and beyond to help me and to solve my problems. From getting my car fixed quickly to check for a price match for my new tires. He even remembered from the previous week I needed a car to go to work and had it ready for me on Monday morning. Thats CUSTOMER SERVICE at its best!

Review №175

2024-06-30 13:26:18

Good deal, smooth and painless experience

Review №176

2024-03-14 00:04:01

Excellent service very happy and satisfied with there work.

Review №177

2021-03-25 04:35:02

Great experience from start to finish!! George and his entire crew (Sagar) made me feel like an MVP. One of the best car buying experiences Ive ever had. True professionals!! I highly recommend Community Chevrolet for all your car buying needs. Thanks guys!!

Review №178

2016-05-27 03:27:25

I brought my Stingray in for service on last Thursday for warranty repair. I received the vehicle back on Friday (noon) and was told that the techs had worked with GM and were 99.9% sure they had finally resolved the issue. I returned several hours later as the issue wasnt resolved and was still malfunctioning in the same way. The advisor said that they would call GM for assistance and to keep the vehicle for the weekend. I was told that I would here back from them no later than Tuesday. I called the service department today (Thursday) and was told that the advisor still had not heard back from GM. This is the fifth time Ive tried to have this issue repaired. I am extremely frustrated with the slow response and lack of urgency shown by both GM and this dealership in resolving this issue. I have been an extremely patient customer, but my frustration at this point is reaching its limit. In this entire experience (dating back to the first occurrence of this problem less than a week after purchasing the vehicle), I feel this has been the worst comprehensive customer service experience I have ever encountered. With a recurring issue like this, I would have expected the dealership to demand more assistance from GM sooner. I would have expected the technician to complete more comprehensive testing to make sure that a recurring issue had finally been resolved. It is completely unacceptable to have the same function fail within hours of receiving the vehicle back. I feel that during this process, there has been a severe lack of engagement and urgency in finding a solution. I feel that I have shouldered the burden of the problems without the support of the dealership. My expectation for the dealership is if you sell a product, take pride in the product and work with maximum effort to make sure the vehicle is repaired with minimal impact to the customer. I havent had the customer service liaison reach out to me within the last few weeks. I have actually had my former Cadillac dealership reach out to me more within the last month just to maintain a relationship than the people who should be helping me resolve the service with my vehicle. I am of the opinion that this dealership is either not equipped, or doesnt react with the attention to detail and urgency required to sell and service this type of vehicle. The communication from the management team has just been completely lacking. After five cracks at fixing the same issue, it appears that they have just given up

Review №179

2017-08-10 21:23:45

The salesman with whom I dealt, Jorge Callejas, and his manager worked very hard to meet the price of a competing dealership, and gave me what i believed to be a fair price on a year-end vehicle. The team was knowledgeable, friendly, and worked hard to get my business. This was the second Chevrolet I have purchased from Jorge and Community Chevrolet within a seven months time span and I had the same reaction on both purchases. If buying a car is not the most pleasant of experiences, buying from Community is as good as it gets. I appreciate the lack of pressure so prevalent at most other dealers, including other Chevy dealers in my community.

Review №180

2019-12-17 01:57:55

We couldnt cut a deal as they added an extra ~$1000 on the price of the car for theft protection (label not an instrument and key replacement plan in case the key being missed within 2 years!!)Buyers beware the listed price is not the real price as they added (Mandatory accessories) that you have to pay for the them.Lois is a great sale person but he couldnt do a lot as his sale manager kept changing his mind

Review №181

2022-07-27 18:33:27

Already recommended people to Community. Have purchased/ leased my last 6 vehicles from the dealership. Service has always been top notch. Thank you again to Bob, and Chad! See you again

Review №182

2018-04-24 15:45:03

I dont often write reviews like this but Ive had nothing but good things to say about this dealership. They went above and beyond to make sure I was satisfied with my newly leased Camaro and they were very quick with my recent oil change (which was also free). This is a tough position considering the amount of volume they get on a daily basis as this Chevrolet covers a big portion of the San Fernando Valley. I recommend going through them if you are looking for a new car (do your research online on how long they have had the car on lot and if the model overall has been selling well) or just looking for a service.

Review №183

2016-05-03 23:27:49

This is honestly the best Chevrolet dealership I have ever been to. Ask for Anasheh when you go. She helped me get the exact car I wanted (had it delivered from a dealership over 2 hours away, when other sales people were saying it wasnt in stock). She treated me with the most amount of respect and most important didnt keep me around waiting. After a few phone calls, I went to the dealership, the car was ready and we just straight to the paperwork. I will definitely be going back.

Review №184

2022-08-18 15:29:24

The after sale servicing is horrible! My car has tons of issues I got no help! Car burns gas at 9 mpg the car is shaking! Its a brand new car but they normalize that thing like it supposed to come with the car! Until now issue unresolved. Bad customer service all through out!

Review №185

2022-09-29 14:14:07

My overall experience was good, my dissatisfaction was more related to the time it took to get my car repaired because of them being very backed up, my parts taking longer than expected to come in. The provided me a rental but driving a toyota corolla was nowhere comprable to the corvette I was having repaired

Review №186

2021-07-14 01:40:50

Easy in and easy out. Fair pricing and nice selection of vehicles. Update, new Chevy Bolt charging port over heated. Chevrolet refuses to cover under warranty. Certainly not Community Chevrolets fault but it leaves a bad taste regardless.

Review №187

2022-03-02 21:15:02

This is by far the BEST Chevy dealership. The best service and the nicest people work here.Special thanks to Elizabeth, the Head of customer relations, and Victor, the best service advisor. 100 STARS. You wont be disappointed!! Thanks. God Bless

Review №188

2023-01-01 21:58:46

Overall, the service was excellent. I was greeted by helpful employees who recomended the proper service for my vehicle. After the service, my car runs efficiently and smoothly.

Review №189

2018-10-01 21:16:45

Oscar Linares provided excellent service. He was helpful, transparent and worked with me to get my the car I wanted within my price range. Other dealerships were a complete hassle and wanted to simply make a sell without listening and trying to get me what I wanted. I will certainly recommend Community Chevrolet to family, friends and colleagues.

Review №190

2021-11-27 19:23:47

Super friendly people here, helped us figure out the cost of a new Chevy Bolt EUV and also informed us as to why they werent able to sell them (the whole, going up in flames thing, you know).Either way, my mom was super excited to get one and so shell be waiting to buy the first one she sees when theyre able to sell again!

Review №191

2021-02-12 23:14:28

In the past when I had all the systems in my car serviced I would receive a detailed report of the condition of each system. This time I had the brakes checked out rear bakes replaced, new hoses and fluids but no indication about the condition of the front brakes. Also the ABS and brake warning lights are still on. Not real happy about this, nowi have to go back and see what is going on.

Review №192

2014-09-23 02:01:43

I brought my 2013 Suburban for its routine maintenance service. This is my 2nd Suburban Ive bought here. The service is great. No matter how small a problem or how many questions I have. The service staff has always been helpful. They are polite, funny at times, but they take you seriously about servicing your vehicle. Never had to bring it back. Always done right the first time.I like that. Frank..

Review №193

2019-07-26 21:16:44

My visit to Community Chevrolet restored my faith in car salesmen, thanks to their manager, Manny, and salesman, Arabo! Since 1999, I have leased my vehicles, and ALWAYS enjoyed the experience, until recently, when all of that changed. My current lease was coming to an end, and I decided I wanted to lease a 2019 Chevy Equinox, with sunroof and heated seats. My credit is fair, I’m on a budget, and did not want to put down a deposit-never have, never will. I also have the highest GM employee discount, which can be and has always been used in conjunction with current incentives. Again, I’m like a pro leaser. So I know how all of this works! Every dealership I spoke to over text, email or in person, was so discouraging! Even the ones that came with great reviews made me want to scream and give up! They either didn’t want to work with me for a monthly payment I could afford, demanded a down payment, or said my GM discount couldn’t be used? Just lies and stubbornness! I was tempted to give up on having my dream car, until I read the reviews about Community Chevrolet, and decided to give Chevrolet one last try! So glad I did! I walked in, told them what I wanted, and the desired price range. With little to no haggling, Manny and Arabo got me the exact car I wanted, down to the color, with no money down, and respecting my budget for monthly payments. Smooth as a hot knife thru butter! They were personable, laid back, attentive and really made me feel like they cared about having me leave as a happy customer. If they were faking, they’re amazing actors! Even the other employees were friendly and easy going. Shout out to Oscar, Vanna White’s competition! Such a nice, professional environment. My car had to be delivered from a nearby dealership, and when it arrived, Arabo thoroughly explained every feature, and said I could call or email him with any questions that may arise later. So grateful I didn’t give up! So many car salesman live up to the negative stereotypes, but not at Community. IMO, they are truly the exception, and I recommend them to anyone in the market for a Chevy!

Review №194

2020-10-15 21:33:15

I am revising my poor review of a recent service call that was not done to my satisfaction since the owner reached out to me immediately offering to rectify the situation. I was put in touch with the service manager, Mauricio Valencia who corrected the issue quickly. I thank him for his professionalism and courtesy.

Review №195

2022-04-06 17:31:21

Unfortunately they played the typical dealership games including after market add ons that arent included in the advertised price and cant be removed. If it is something that they add to every vehicle then the original owner must have already paid for it since they sold him the car originally, so why charge for it again? But the worst is how the value of my trade-in almost doubled when the manager tried to stop us from leaving the dealership. Obviously it works or else it wouldnt be the way most dealerships operate but its still annoying.

Review №196

2018-06-18 12:57:22

If I should expect to pay 1800 dollars for worthless repairs, this place should expect a one star review. Dont buy Chevy; I wont ever again. I came in to fix a valve that was causing oil to escape into my engines air intake, and paid for a diagnostic that didnt find the issue first because they had to repair previous shotty work on the car. I pay over 1000 on those repairs. I drive it off the lot and immediately see the same issues with the car. Of course its on a Friday, so I have to wait the whole weekend before I can bring it back in. Then they tell me its the valve and I need to pay an additional 750 to repair that, and whats more is they say there might be something wrong with the transmission but they cant evaluate that until I agree to pay for the other repairs. I had no idea how much transmissions cost, nor did I realize that getting my car repaired required me to gamble with money I dont have. I agree to the repairs which lasted 3 days, only to be called and told that the transmission is shot and it would cost me more than the value of the car(roughly 4800). I ask about my options and am told that they wouldnt offer me anything for the trade in. Like the parts they just put in werent brand new, and they wouldnt be taking my money and the merchandise. Im looking into legal action, because these people truly destroyed my livelihood for the fun of it.

Review №197

2013-09-20 23:47:44

This morning, at 10am, I called Vic, one of the helpful service people, who offered to send the complimentary shuttle service my way, since my car was finished. He said it would arrive within the hour. Two hours later, I called to make sure they had my correct information. Vic said the driver was close. Another hour passed. I called again, and was told the car had left, and should be there any minute. It is now 4:45pm, and I have received neither a shuttle nor a call. When I asked what exactly had gone wrong, Vic gave no explanation, and gave me a muttered apology.Moral being: customer service here is not exactly serviceable.

Review №198

2021-05-04 05:16:31

Bought one car here and always felt like I was bothering the service department and it was an inconvenience. Decided to give another shot and trade it in to upgrade a car but didn’t like the experience. Left messages for documents I needed nobody called me back nobody cared about after customer service. Hindsight is 20/20....wish I would’ve went elsewhere. Even left messages for sales associate AND the GM but nada.

Review №199

2021-04-16 16:29:01

Went in to trade in car for newer model as per advertising I received with 0% APR no payments for 90 days etc....... but when started the deal nothing was applied and felt shafted. I did need to upgrade our vehicle as first one was bought from Community. However I always get a feeling like I am bothering someone at this place down from the service department to sales and financing at times. And being a repeat customer thought Id get at least a few things thrown in such as extended warranty like my last vehicle but only got the upsell spiel.Hindsight is 20/20 and perhaps should have went to a different dealership..... but find too late now.