CHW- Cellphones, Tablets, Computer Repair and Prepaid Phone service in Chino Hills

Review №1

2024-04-30 01:42:25

The guy is super nice and super detailed with his explanations, patient and helps you every step of the way. the lady running the store was a little rude, i asked her if my phone got thicker and she just laughed me off saying it’s impossible; i called the guy later and he told me it did in fact get thicker due to the part. i have no issue with the replacement part or the fact that it got thicker, i just feel like the lady’s responses towards my questions were slightly condescending and unprecedented?

Review №2

2022-05-04 23:17:57

Absolutely amazing service and skills. My phone went full Brick Mode and I couldnt get anything to load from my backup. The staff here not only fixed my phone, fully replacing the screen and processor and restored everything. They also replaced the screen protector glass without being asked or charging me. They helped me install a backup app that will copy my phone to a new one if it dies again.They are incredibly ethical and honest, they dont over charge, and they even offer price matching. I cant recommend them enough!

Review №3

2020-07-15 01:05:09

Great staff and service. Honest and helpful. I have switched many lies and phones here & much prefer them to the other stores.

Review №4

2023-03-22 21:11:42

This review is long overdue...Ive been coming here for more than a decade now and Anu and Jas have always been helpful and knowledgeable everytime I had a question, had a problem or just needed service for whatever it may be...Not too long ago, my prior phone had cracks on the screen and needed a new battery replacement b/c it running out of power alot quicker from all the years of use...Anu fixed the screen like it was brand new and switched out a new battery within minutes... Just the other day my Mom got a new phone and Jas helped her switch everything over to the new phone and she also bought the tempered glass screen protector and a case while there as well for her new phone...Also, there was specific app that my Mom really wanted to keep and bring over from her old phone which was really difficult to deal with considering that it in a different language. My elderly Mom wasnt much help translating tech lingo but Jas was a professional and handle it with no problem...I will always support small businesses when I can, especially when they are so helpful..Its a one stop shop for all your cell phone needs...

Review №5

2021-07-28 17:23:43

My friend, Sharon recommend this store the day my phone died. Luckily we were hanging out that day. These people were very accommodating and I received the best customer service ever! Very honest people! My phone couldnt be saved but I got a new one for a great price!

Review №6

2022-01-23 21:05:56

This shop is so much better than the one just on the other side of the freeway. they are always helpful and will always make time for you. these guys act like they want your business. the other guys treat you like youre doing them a favor. very grateful. thank you Brandon.

Review №7

2017-07-12 05:26:15

There is nothing about this place that is good. Buyer Beware these guys are a bunch of scam artist from the low-level salespeople to management. They mislead the customer in order to sign a contract agreement or upgrade a phone. Once you realize what youre actually paying for, its too late. They are very unethical. They tricked me and my disabled family member into getting my account password. Then they changed my account and upgraded my account without my authorization. After speaking to a manager at the location to solve this problem, I was told that the individual salesman who did this was Justin, but then later his name changed to Victor. The manager was trying to cover for the guy. My disabled family member needed to replace a phone because it broke. The salesman called me up stating he needed my account password to replace the phone. I did and he said it did not work. My password never gave me a problem before and never gave me a problem after. So he ended up adding my family member to the account without permission. Then he made changes onto the account and upgraded my plan which in turn raised my monthly payments. While I was at the store complaining, there were two other people complaining about false promises and being misled. Dont waste your time talking to management because they are the ones who trained the low-level people to be crooks and make a sale no matter what and will cover for them. Then they try act like its the customers fault. I dont think so, this whole place needs to be shut down and verizon needs to higher people with strong ethics and integrity.

Review №8

2021-05-14 19:41:02

Good very good pricesFriendly stuff.# 1 repairs

Review №9

2022-02-17 21:59:08

I needed my glass front plate replace, and when I went in to see how long it would take. I was told it would only take a few minutes, so we went to lunch and came back and good as new. Thank you for being so helpful and since I had bought that same cover they gave me a discount. #shoplocal#cvchamber

Review №10

2016-11-04 00:27:47

Helpful and knowledgeable Personnel working at the store. Easy transaction took less than a minute and a half.