Christopher Thom Allstate Insurance in Monterey

Review №1

2024-06-23 01:10:37

I am deeply disappointed with this Allstate office. I have been a policy holder for 20+ years. Up until the past year I have never filed a claim. A blown tire on 1 of my vehicles added an extra $100 per month to my monthly payment. Then in the following 6 months my policy jumped another $100 per month. Just renewed again only to discover it jumped $150 per month and the 1st 2 payments were taken out of my account close to $2000. I have tried calling numerous times only to get sent to an operator in south Africa. I called to let Thoms office know that my husband had passed away and I needed to remove his name from the policy. I was informed that because he passed away my insurance would go up another $300. ???. I am actively looking for new insurance.

Review №2

2024-06-05 18:41:38

We were happy that Allstate helped us get auto, walls in condo, earthquake and umbrella insurance for the same price as just condo and auto insurance from previous insurers.

Review №3

2024-05-22 18:16:37

It’s easy to contact your office and its closeby I can come anytime if needed.

Review №4

2023-10-24 15:35:55

NOT RECOMMENDEDSurprised that Chris Thom, or his advertising bot, sent us a request for a recommendation.Chris Thom, Allstate insurance, carried the policy for our HOA for many years.- It was always difficult to get an appointment to meet with him, since he rarely was in the office or available.- When pinned down, he was equivocal on coverage questions and provided tepid recommendations -compared with similar discussions with other commercial agents our HOA has worked with.- Our AllState contract required the carrier to provide a hard copy of the policy annually; but we received just one copy in more than 8 years that I was dealing with Mr. Thom. That copy was requested by us several times.- Several years ago, AllState cancelled our HOA coverage with zero advance notice given by Chris Thom. The only indication was that our monthly autopayments stopped being collected.- Our HOA had to track him down, and his excuse was “we sent you a notice 90 days ago.” [Our PO Box/mail system processes bills, monthly payments, and assorted issues without issue or failure. We had ZERO notice or contact from AllState --and less from Chris Thom.Bottom line:1. AllState does not seem keen to insure -low risk [one (small) claim in 8 years] HOAs in California.2. More to the point: Chris Thom’s communications, work ethic, and results -at least in dealing with our HOA, were terrible.I would not recommend any dealings with Chris Thom on serious matters or business.

Review №5

2023-05-21 14:27:07

When our truck got stolen and police found it really messed up, All-State took care of all expenses to have our truck repaired in a very timely manner. Christopher Thom always took the time to meet with us to address all and every one of our concerns. A wonderful Insurance company that we highly reccomend.

Review №6

2023-12-06 17:35:48

Great team. Five star support and friendly service from folks in our area. Always go the extra mile. Couldn’t be happier.

Review №7

2024-04-11 03:13:51

Havent been there in a while but always professional

Review №8

2022-10-30 04:22:01

Initially I went to Allstate because a close friend recommended that I do and when I called they quoted me the best price after calling around to a few other places. Then going into sign my agent was very welcoming, easy, and I appreciated the good energy. No complaints from me 🙂

Review №9

2021-11-01 23:10:43

Christopher Thom agency by far is the worse agency I have ever done business with. Promise every thing when buying the polices, but deliver on none Poor phone service on returning calls. Knowledge of policies poor. Do not post notices on my email address when a due date is near. I could go on and on, but I think you get the message.I canceled two car policies with him because of the poor service. Im now in the process of canceling my home owners policy. I called on and off for over a month regarding a question on the policy, no return call.JP

Review №10

2020-01-10 06:04:22

Christopher Thom and his associates are very knowledgeable. In my experience with them over many many years, theyre customer service has always been professional, polite and prompt. Christopher Thom has gone above and beyond his job duties to help me when I needed his expertise. Id highly recommend him and his associates to family and friends.