Chemical Guys Auto Detailing Supplies Store in Torrance

Review №1

2024-06-02 12:25:50

My experience has not been positive at all. I am disappointed, as TCGs was recommended to me as a reputable company. I purchased a detailing product, VRP. My trim was not in bad shape overall. It just had a relatively dull appearance. There was no mention on the VRP label of utilizing any other products prior to application. According to the label I had a correct product and I followed directions. Unfortunately, it left the exterior trim of my vehicle a streaky mess that cannot appear be cleaned. I contacted their customer service and sent images of the damage. We also spoke briefly on the phone. They told me to use an additional 2 products to clean up the streaks, then to use the same VRP product again. They did give me a $50 coupon for the suggested products. I received the products and used them as recommended by the instructions and the customer service guy. I attempted several times to remove the stains. My vehicle was only marginally better. I emailed them 2 times since then with additional pictures to document the same problem after following their instructions in sequence with all products. They are now totally ignoring me and no longer responding at all. The main solution I suggested to them was simply to have the car damage detailed by a local detail shop of their choice. If that did not fix the problem, I felt that a trim replacement would probably be appropriate considering the extent of the damage. I have heard nothing. I am regrettably consulting with my lawyer for a legal remedy. Check out the attached pictures.UPDATE: Unfortunately they have totally ignored the letter / deadline from the lawyer. All I asked for was a detailer to hopefully clean this mess up! The Chemical Guys are totally unwilling to support the damage that their product has done. They know that I wont spend more money on legal action and they are right. I am left with this damage. I DO NOT RECOMMEND THIS DISREPUTABLE COMPANY!!

Review №2

2023-07-23 19:34:39

Great place for pictures and for the vibes, came here for a car show and got a good discountPicked up a super cool polisher, these guys are a cool bunch of dudes that want to help you take care of your car, so whatever you need,Interior, exterior, protection, good smelling scent, buckets, rolling chairs for your detailing needs these guys for it. If they dont, they know where to look and who to ask, if youre just starting or already in the business and you havent check them out, you should protect your car, is an investment.

Review №3

2024-06-13 20:49:43

So, I ordered a car cleaning kit from Chemical Guys and my package never shipped.No big deal right? Ill write to them and ask what the situation is?Wrong....I have emailed (they put you off by saying they will look into it), I have called- no one answers and the line just hangs up on you.Come on, this isnt that difficult. If youre overwhelmed let me know, if you screw up let me know.... anything just make an attempt to work it out. Not these folks, from what I have seen so far is that customer service is pretty bad and practically non existent.

Review №4

2023-08-30 17:50:06

Ive been using chemical Guys products for a while now and although you can find cheaper products you get what you pay for . When you spend hours detailing at home it makes a difference you can see and feel I have not been disappointed yet . See attached pics .

Review №5

2024-05-20 23:33:00

I wish Id read the other negative reviews before ordering from Chemical Guys. Their local retailer was closed for days and not answering the phone. After two wasted trips to a locked and dark location during open hours I purchased online while still parked in front of the store, to avoid another wasted trip. Doing so incurred additional shipping charges. Got distracted by two homeless guys near store front and forgot to apply coupon code during checkout which wouldve offset shipping charge. Emailed Chemical Guys the following day (Sunday) to explain the circumstances and followed up Monday morning. Got the sorry dude brush off. Not feelin future transactions.

Review №6

2022-03-10 16:46:50

This is a great place. After trying their products out Ive been hooked on their products. Great car shampoos and waxes and glazes too. Friendly staff. I literally just washed and detailed my car right now as I type this. Really worth the money I spent.

Review №7

2020-08-26 19:57:44

Great products! Friendly staff! Very knowledgeable about their products and cars. Their products work!I purchased some head lamp cleaner and these are the results! Before and After! This stuff is amazing. Its not cheap but effective. I didnt have to use much and its a good size bottle. Its should last you for years if if apply 2 applications per year per vehicle of course.

Review №8

2017-05-12 04:01:02

I am pretty particular on how my cars are kept and I mainly use Chemical Guys products because of their quality, ease of use and the great smells that come from them is also a plus!I came into this location because Its famous in the detail world and boy I was not disappointed, the showroom was beautifully done with all their product on display.The staff was helpful with all the questions I had and even gave me a few products to sample which I am excited to use.In short, if you care about your car and or need to do top quality details come here and get set up.

Review №9

2022-10-18 20:24:08

PET FRIENDLY! Jeremiah and Sofia In the picture; everyone but them specially were extremely knowledgeable, friendlyand great vibes. I was able to walk-in with my doggies and being a clean freak, I absolutely in love how clean and organized everything is.I cant wait to test all the products.

Review №10

2023-09-05 19:16:41

I tried chemical guys so you dont have to! Horrble customer service. Multiple products doing the same thing.If the amount of redundant products doesnt chase you off; Let the horrible customer service change your mind.I have been buying Chemical guys products for years, and foolishly Ive been recomending their products. I even had a couple of subscriptions. Here is the issue:I moved. I updated my address. BUT the subscription address did not change. I reached out to CS to ask for it to be cancelled, the product was still in processing at the time. Fingers crossed! They flat out refused, and offered no recorse, the product had not shipped. they just cant stop a procesing order.... Thankfuly this was only a 15 dollar order. But just imagine fudging an address on a 200+ order.Anthony a real one for helping me ditch Chemical Guys. I know I am just one person but I hope others see this and avoid. Ill use the product I have left and move on to a better company.Have the financial reports you deserve.Ceramic product 7/10Diablo wheel wash 2/10Customer Service 0/10