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Chaparral Apartments in Palmdale

4.3 (101) 38441 5th St W, Palmdale, CA 93551, United States

Categories

Apartment complex
Apartment rental agency

Location on the map

Palmdale, Los Angeles County, California, US

Phone: +1 661-273-2677
Site: http://palmchaparralapts.com/

Opening hours

Monday:8 AM–5 PM
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:8 AM–5 PM
Sunday:12–5 PM

Edit info

Total reviews rating 4.3

101 Reviews for Chaparral Apartments 2024:

Review №1

2024-05-18 21:05:32

Youre basically paying high rent (almost Culver City prices) to live in a decently safer neighborhood in Palmdale in an ok apartment with older utilities; youre paying for the exterior looks, not the interior function here. The biggest gripe here is the lack of in-unit laundry, and limited hours for the laundromat for the complex, meaning coordinating your laundry may hinder your weekly schedule freedom if youre like me or others Ive spoken to here share the similar sentiment, this deserves a knockoff of 1 star on its own. Unfortunately there arent good in-unit laundry options for apartments in Palmdale otherwise I wouldnt be here. If this place wasnt so expensive for what youre getting it would otherwise be 4 stars, it definitely seems like it preys on the lack of decent, safe apartments in this city to jack up prices without needing to do much relative to other areas further South in SoCal. Also on one hand, maintenance response is good, on the other hand the apartment would quickly be falling apart if it wasnt for that. Even my bedroom windows are thin and rattly, putting tape along the seams helps reduce the temperature gradient but doesnt get rid of the rattling.

Review №2

2024-02-27 20:44:58

I have been living at Chaparral for six years. Here are the pros and cons. Pros: - Maintenance is prompt & courteous. Cons: - Crime: The facility is in a bad area of Palmdale. Check the crime map on NewsBreak. - Neighbors have had tires stolen from cars. - Packages are regularly stolen from front porches. - Aggressive homeless people around the garbage bins. - Expect a max rent increase of 5% + inflation every year. Budget accordingly.

Review №3

2017-07-29 02:53:29

July 2017: mgmt is working hard to dry out the tennis courts - almost there. Much appreciated.2016: Ive loved living here - Ive been here for the fall of 2016, and expect to stay into the spring of 2017. Our apartment is lovely, the grounds are great, and the people who work in the office and in maintenance are really nice, competent, and professional.The rent is more than fair for the area, the laundry room is clean, the pool is beautiful, the parking lot is safe and well-lit with lots of extra spaces, and best of all, TENNIS COURTS. And ravens.Thanks for a great short-term rental!

Review №4

2023-10-23 14:19:44

As always, the maintenance crew and the office management are on point when it comes to making sure that our work order/orders are completed in a timely manner. I appreciate the Chaparral Management and Maintenance employees for all their hard work and dedication to make sure that we tenants are satisfied.

Review №5

2024-06-07 21:21:06

I never get a wait time, things has been fix right away. Clean and Tidy and always outstanding. Excellent service and care for.

Review №6

2022-11-14 18:45:51

I have lived here over 20 years. The biggest reason I stay? The maintenance staff. My partner is disabled, and I have no skills when it comes to fixing things. Chad and his staff (Mario and Santos) never delay when we need help. Its been like this our entire time here. The office staff are always super friendly. The complex is quiet and safe. To those who need to hear it, keep Chad around. We need him. :)

Review №7

2023-03-28 01:12:57

This place was such a joy to live in!Amenities were always working, security was always available when needed, maintenance was always efficient and on top of everything and over all property management did a great job keeping this place safe, and in great condition!Good neighbor, dog friend, people mind their business.

Review №8

2023-02-01 11:49:31

The location was convenient for us. We applied initially at Carmel apts and we were promised a unit would be ready. We trusted them with their word and we just waited. When we got close to agreed upon date, then they had so many reasons including not being able to verify where I work. I worked at Palmdale Regional med ctr, how hard can that be. We didn’t have a place since themove in date got postponed thus lost our deposit. We inquired at Chaparral and met Michelle. She was very professional and took care of everything as we completed their requirements. Within a few days we have an apartment! Paolo, who does the maintenance is also very prompt and does a wonderful job. We love that the units have good amount of closet space. Our pup loves his everyday walks in the premises and parking is ample. Glad we found this place. If we go back to Palmdale, definitely the only apartments we’d stay at. :)

Review №9

2022-08-24 18:26:42

Studio Apartment: Move in started good, I was done with the paperwork in less then 5 minutes. Once I entered my apartment i discovered the power at around 3 wall outlets were dead. I also noticed many dents in the walls and a decent gouge in the kitchen linoleum and the vent for HVAC was filthy. After my first stay in the apartment, I went to take a shower and discovered the water heater pilot light was out. I can say that the maintenance crew is on point! Mario is quick to respond and friendly. I’m unhappy with the move in and state of the apartment but the complex is nice. I recommend you try to get a physical walk through before move in. I knew better than to move in without this but I’m under a time constraint and can’t afford not moving in on the agreed date.

Review №10

2022-10-28 19:23:50

We have been a resident for 3.5 yrs to date and have had a very positive experience. We appreciate the entire staff especially Michelle in the office and the quick response of the maintenance crew - Chad, Polo and Mario no matter the severity of the issue. Beit a replacement verticle blind slat or a heater/ac issue or even just a light bulb the response time is fast. Thank you all for being available to us by a simple phone call.

Review №11

2022-03-17 08:24:19

This was my home for nearly three years. I only moved due to my commute and gas prices are going up. My time living there was pretty decent I felt safe and secure. Staff was very nice and maintenance was done immediately. if I would return to Palmdale this would probably be the place Id rent location is very convenient and easy freeway accessibility.

Review №12

2018-07-10 03:42:58

After almost two years I had to move out of Palm Chaparral Apartments because California rent is rising so high! My time at Palm Chaparral was exceptional and cozy. I believe they hold the standard for best apartments in the Antelope Valley. I was skeptical of other apartment complexes due to complaints of water bugs. Fortunately I never had that problem here, or with any bugs/ants for that matter.The staff from the leasing office to the maintenance crew were always prompt and friendly. What I loved most was the quiet (and safe) environment. Never had to worry about my car being broken into and the nighttime laundry walks were calming with the posted lamps along the walkway.What I really loved about the units is the great amount of storage. Cabinets all along the walls and a good sized walk-in closet. My unit came with older appliances such as the stove which was fixed to a point of non-repair. They gladly replaced it with a brand new stove the very next day.Ariana is the dopest manager- she has a real homey vibe but she still keeps it professional, very easy to engage with. Ashley the assistant manager was the main person handling all inquiries and work orders while holding a big smile, also cool peoples.I believe you get what you pay for and my money was well spent during my time here. I cant blame the complex for the rent increases, we live in California and we gotta grind extra hard to live out here. I recommend this complex for anybody looking for a peaceful place rather it be temporary or for a longer period.

Review №13

2021-01-30 15:56:34

I was living here while my house was being built. I really enjoyed how quiet and safe it was. I only had a few maintenance requests submitted and they were taken care of and fixed on the same day or at the latest, the next day.Michelle and everyone at the office was extremely helpful and were always willing to help with my requests. The staff is awesome and very professional.My experience and stay here was GREAT

Review №14

2021-11-21 19:08:31

I did not look at the apt. Before renting the unit even at the insistent of the leasing agent. I saw the model and assumed the unit would be in the same condition. It was not smelled very bad from pets and it cigarettes. Had a cracked toilet bowl.I complained and the management team came out to look and they agreed something had to get done. Toilet tank was changed to a larger size because I am over 6 tall. Then the second floor units hot water tank leaked on top if mine and had no hot water they took care of it in a few hours the carpet was cleaned and a air scrubber was used for 24 hrs. Air quality is 80% better going to see if we can make it 100% clean. So far I am Happy Happy Happy. Yes after this event it was all good some second floor noise and gig butts on my patio but your front office came through and took care of it really a quiet and safe place to live would Live there again if needed to.Nobil

Review №15

2018-06-03 22:42:11

Wonderful place to live with great people managing the complex. Because it is near freeway entrances and shopping centers, it’s a great location. Only complaint is the owners of the facility got greedy with raising the rent. There is no laundry hook ups in the apartments and a shortage of laundry facilities to accommodate all the tenants. My apartment had TWO flights of stairs, one being very steep. This made it difficult for everyday tasks such as LAUNDRY, groceries and hauling up water to the apartment. This should have been taken into consideration by the company who owns the facility when determining the monthly rent amount. Not EXACTLY luxury living in THAT aspect. With that being said... I loved living there regardless!!! The grounds are beautiful and well kept. The apartment itself was really nice with plenty of storage and a great balcony and awesome fireplace!! The people on grounds directly managing the complex were wonderful and the maintenance was on point whenever there was an issue in the apartment. Had it not been for the extremely unrealistic and unreasonable raise in rent, I would have stayed!!! I recommend longer term leases to anyone who decides to move in and for the management company to consider each apartment individually when determining the monthly rent amount.Thank you to all the Palm Chaparral employees for all your time and attention during my stay and for a positive and memorable living experience. I was sad to go!

Review №16

2022-06-18 18:02:27

Best apartment living in the Antelope Valley. Over the last 30 years I have only seen improves to this property. Beautiful landscaping with all the modern accommodations.Definitely worth checking out. How nice it would be if all apartment properties in the AV stepped up their games like the Chaparral Apartments.

Review №17

2022-03-08 05:39:28

When I first moved into the Chaparral Apartments, I was very excited to be there. I have since, been largely disappointed. I encountered several issues during my time there.1. I found several cockroaches in my apartment, in spite of keeping the place clean. The problem was resolved after maintenance did a second round of spraying (in the drains of my sinks, which is where they were coming from), so I let it go.But then...2. Something from one of the pipes in the restroom exploded (for a lack of a better term) in my bathtub. I woke up to a large amount of foul-smelling gunk in my bathtub.3. When I moved in, there were two laundry rooms available for the apartment community. On January 31st, one of the laundry rooms was closed down for repairs. Initially, the leasing office told us the room would be closed for approximately two weeks. However, it has now been five weeks and the second room has yet to be re-opened. Since there are not enough machines for the entire apartment community (as would be expected when you cut the amount of facilities in half) it is extremely difficult to get a machine.4. Additionally, the CSC application that the leasing office implemented to help us keep track of our laundry does not give accurate readings. I waited until a Monday to do my laundry, since Sundays are typically the busiest days. My hope was that it would be easier to get a machine. The CSC App indicated that there were 4 washing machines available, however when I arrived all the machines were busy. I refreshed my app and it continued to indicate that there were multiple machines available, when that was not the case.5. Since there is only one laundry facility open, I either have to walk a long distance or drive to do my laundry.In my opinion, the rent is far to expensive for there to be this many issues. I have lived in three other apartments in the past and never had any issues with cockroaches or gunk coming out of the pipes. Additionally, residents should have been given an accurate time-frame for when the repairs would be completed.

Review №18

2019-01-02 21:14:37

1st Class ServiceAll the facilities were clean and the service was excellent. If I needed anything fixed I would call from work after the front office opened and it was fixed by the time I got home. If I had a special request they fulfilled it.I was TDY at Lockheed and this place made my time away home great. I got the full corporate package and was able to basically live with nothing but my clothes and the apartment complex took care of the rest (cable, wifi, weekly maid service) Once I scheduled the maid service, my apartment was cleaned when I got home from work on Wed. night. The maid would vacuum, wash sheets and towels, and wiped down everything and including the bathroom and kitchen.When checking out I left the place exactly as it was when I moved in. I received my full deposit back minus the $50 mandatory carpet cleaning fee.The neighbors around me were all quiet and the entire complex seemed quiet to me. They had two pools one heated and one not and they had a heated hot tub. The staff did a good job monitoring the pools and kicking out people who did not belong. I would stay there again.

Review №19

2017-02-25 16:22:26

Ive been living here since summer of 2014 and let me tell, its a great place!! Very safe and the staff is great the manager Arianna is great, she always greets you with a smile and tries to help you in anyway possible... The maintenance workers are always very respectful and always do a nice job when you need it... rent is not bad, the water bill can be a little much for only two people because you share a bill with all the people living in the complex buildings... But its worth it, the area is really nice and safe compared to other places we checked before signing a lease here... if you want a nice quite environment to live in this is The Place to be!

Review №20

2021-01-25 22:51:15

We stayed at these apartments for approximately 1.5 years and did not have a single complaint throughout the entirety of our stay there. Michelle and the rest of the staff at the front desk were a pleasure to work with and were able to work quickly with us if any issues came up. The facilities are clean and the greenery is well-maintained. Parking is sufficient during the afternoons, but during the mornings and late nights it tends to get pretty packed. Something to keep in mind also is that some of the sprinklers on the lawns tend to get the cars wet at times and leave water spots, so be cautious of where you park if you care about your cars finish. Other than that, great experiences all throughout! Thank you PCA team!

Review №21

2019-08-01 12:02:46

These apartments need a serious renovation. The fire place is worthless. The cabinets and light fixtures are extremely old. The toilet sat on a slant. The air conditioner worked for only a few hours. I’m only 5’2” and had to bend down to wash my hair in the shower because the shower was so small. I only stayed here because of the short lease option. The staff was great but it costed too much for what you get.

Review №22

2024-05-11 20:24:51

Always professional, courteous and prompt, when it comes to maintenance requests.

Review №23

2019-02-10 15:56:59

Overall, the complex is clean and quiet, and I love the amenities. The office staff and maintenance crew are knowledgeable and always helpful. I have been living at Chaparral for 4 years now, and the downside to living here is the yearly rent increase, sharing the cost of water with other tenants, and having neighbors who smoke both inside and outside of their apartment. The leasing contract prohibits smoking in common grounds, however not within an apartment unit.

Review №24

2019-04-10 01:17:44

My moving experience was filled with many challenges and required a lot of coordination and effort to ensure a major move within three weeks. I wouldnt have been able to get through it all without the amazing support and responsiveness of Palm Chaparrals great team in the leasing office. I especially want to thank Ashley Silva whos professionalism, communication and commitment to working with me made a BIG difference. It is obvious there is a commitment to excellence in responding to the needs of the residents by the entire staff. My parents are new residents and they have been received very well. We are looking forward to making Palm Chaparral our new home. Thank you.

Review №25

2018-07-09 22:29:32

Pros - Super clean, Super Safe, very close to the mall and restaurants and grocery stores. Parking was never an issue. Really nice landscaping and a nice walking path. Staff is very friendly. Great for a temporary stay.Cons - washers and dryers are constantly broken, air conditioning units are old, inefficient, and couldnt keep a studio apartment cold (I paid $160 for the electric for the month of June). Lastly, prices are high for what you get, and the prices go up excessively if or when you decide to renew.

Review №26

2021-03-17 13:00:38

Our time at the Chaparral Apartments has been a joy from the beginning. Great staff,from the front office to the maintenance staff. We wouldnt have moved if it hadnt been for family tragedy due to covid. But like I said. A joy to reside here. I would recommend it to anyone trying to find an apartment with great people and well keep apartment. Thank you for everything.Pete and Shandolyn

Review №27

2019-04-27 03:08:55

The apartment was very nice and clean, and with the exception of neighbors who smoked inside and outside of their apartment against the lease terms, we had very few complaints about the space.The rent hikes were very steep, and experiences with the staff were hit and miss. The maintenance staff was always very kind and prompt, but Ashley in the office in particular was dishonest on many occasions.When we were moving out we did two walk throughs. We clarified with Ashley in person what we would be charged on numerous occasions. She was very specific in saying what we would be charged for and what we wouldn’t be charged for.When we got our deposit back we were surprised to see they had withheld several hundred more than Ashley said, including a fee for insufficient notice of move out despite the fact that the date we gave notice was on the top of the letter and it was more than sufficient. When we called Ashley fought us on what she had said, repeatedly said she didn’t remember or we must be misremembering, and even fought us on the number of months we’d been living in the apartment, counting them out repeatedly incorrectly.The issue was fixed when we escalated above Ashley, and we got our money back but we have a hard time recommending the complex because of Ashley’s consistent dishonesty. Definitely get everything in writing if you do move in.

Review №28

2018-05-11 16:54:48

Lived here for a year and it was very quiet and clean. Front office was always polite and very helpful. Would definitely live here again. Only complaints were that vehicles take advantage of open parking policy. There was a vehicle in one spot that never moved the entire time I was living there and also that I got so little back from my deposit.

Review №29

2024-01-11 17:35:33

This is my second time living here. Clearly its a great place to be. I highly recommend it. Very clean, staff is very friendly and professional. Any issues that came up they always worked to resolve them in a timely manner.

Review №30

2018-08-03 18:05:55

Lived here for a year with zero problems. Rent is reasonable, management is responsive and easy to work with, maintenance is fast, knowledgeable, and friendly. Neighbors are fairly sedate. I loved living here during my time, and if I were to continue living in the Antelope Valley this would be my go-to.

Review №31

2018-05-25 15:04:23

I love love love the Palm Chaparral. They have great amenities, property clean and safe. Every time I have a maintenance issue it’s always fixed right away. The Ladies if the office are always sweet. I’m going on my second year of residency and I’m not moving unless I get a house or my job relocates me.

Review №32

2019-02-05 02:23:12

I love the Palm Chaparral’s. I have lived here for the last 3 yrs. The property nice and clean. Good neighborhood. The girls in the office always work with me and are very understanding. Also, When something goes wrong with the unit they come in fix it within a day. The only down side to me is rent raises each year.

Review №33

2016-12-12 15:35:25

I lived here for about 3 years, 2 years ago. I was just checking to see if they improved how they do business. Looking at the reviews it seems the same. The apartments are dated but not too terrible depending on the unit you get. If you are near the front of the complex they take care of things a little better. If you get a unit near the back they let the perimeter go down a little. As far as location goes, it is in a decent area but the gated apartments behind Chaparral probably offer better security. However the disappointment you will experience is the disloyalty you feel as a tenant when they attempt to raise your rent ridiculous amounts every time you renew your lease. Before you make a decision to stay here you need to ask yourself, do you feel like moving again when your lease expires? They will try to gouge you on the renewal because who actually likes moving. They hold all the cards and take full advantage of it. Also the month to month rates are so ridiculous and you have to give a 60 day notice. This is the first place I have seen a 60 day notice to move out. Also the 2nd thing you need to negotiate before you move in is your deposit. The more you give them the less you are going to get back. They will charge you for everything that they can and some. Its almost misleading how nice they seem and then they just do a 180 and then mount all the fees. After my 3 year relationship with this company it was very disheartening to see it just comes down to trying to squeeze every dollar from you that they can. I describe this feeling as being similar to finding out your house was broken into or your car stolen. Its a violation that you dont expect from a company that you have given so much money and been a patron for so long. When I moved out I took down my negative reviews because they resolved several issues I had with my deposit. However reading the comment below infuriated me because it shows they are still being dishonest.Brenda, thank you so much for sharing your feedback! We are glad to hear that you are happy with our community! Unfortunately, utilities does depend on your usage. Please feel free to contact us if you have any questions or suggestions on how we can help lower your usage.During my 3 year stay there, I had to go on a business trip for 3 weeks and I spent an extra week out in DC for a total of being gone for 4 weeks. 3 weeks fell in the first month and 1 week in the 2nd month. I will tell you that all my utility bill were between 70 - 100 dollars. That is when I realized that your unit is not individually billed for water and sewage and that it is measured by the complexs total usage. Your trash is obviously not billed by how much trash you contribute. Also they charge you a service fee for billing you. If they have 200 units, thats an extra 1000 dollars per month just to send you another bill most apartment complexes just cover (They literally bill you, to bill you. Just in case you missed it). I found that my utility bill fluctuated dependent on how many units were vacant. When you walk around the complex at night you can see the vacant units because they pull the blinds open and leave the lights on and I recall seeing over 20 units of vacancy and subsequently the next months utility bill was over 100 dollars. Since you do share the utility bill with the rest of your neighbors things will start to upset you. I hope they fixed it by now but many of their sprinklers just water asphalt and they water so long that you can see the water run out of the complex and it dumps into the drain at Palmdale BLVD (If you look hard enough, you can actually see your own dollars pouring into the drain). Dear Chaparral, please do not blame Brenda for her utilities when you know the real answer is that she has very little control over her utility bill. This level of dishonesty is just pathetic. You already extract top dollar from all your tenant specimens, no need to add insult to injury.

Review №34

2023-03-21 01:24:12

Been living here for 7 years, thats the quiet and peaceful place around, easy going neighbors, the staff guys are amazing, lots of parking, feel safe for my family.Definitely recommend for living in West side Palmdale.

Review №35

2023-08-18 05:00:52

Simple fix to my toilet, the plug needed to be replaced. The response was prompt and the repair quick. I love the maintenance people here.

Review №36

2013-08-22 22:18:08

I moved out here to work with LM and it was suggested to look for residence at Palm Chaparral. The facility and the apartments are great, but when it comes to management that is another thing. It may seem low cost to start living here but as time goes on they get you. You are forced into a shared water bill which they include lawn watering into. In our lease it states that all landscape maintenance cost are to be covered by the apartment complex. Now that we are moving, we have cleaned everything better than the condition we received it in. They are still charging us for carpet cleaning although, a week before we moved we paid to have them professionally cleaned. Plus our A/C unit that never worked is being repaired and billed to us. I dont know what they think can get away with but im surely going to fight it all.

Review №37

2022-09-22 19:08:21

I had a great experience! Jennifer and Michelle are very responsive, professional, they know their job!I would totally recommend this apartment complex to my friends and family! Keep up the good work ladies!

Review №38

2024-07-02 14:35:04

I honestly dont think any other place can top the job they do around here..fast, efficient and most professional! Thank you!

Review №39

2016-01-28 01:13:34

Very overpriced for what you get. 900 sq foot small 2 bedroom with stained appliances, counter tops, and bathroom and uneven floors for $1326 per month. If you do not sign an extended lease after 3 months, there is a $200/month fee added on to stay longer. There are also fees added to pay your rent on line, fees for paying your share of monthly utilities also added. Upon moving out of the place, I was charged $115 of my deposit for a cleaning fee when it was left cleaner than when I moved in, also a $120 charge for touch up paint when none was needed. Also charged more than $60 for 5 days of utilities when my total for any full month I was there was never more than $130. Total rip off for what you get from them. Recommend looking elsewhere before renting there.

Review №40

2023-12-01 17:03:31

Lived here more than a year now, my wife amd I made a right decision. The place is well maintained, friendly staff and crew, regular security rounds and fast maintenance.

Review №41

2018-10-16 19:06:26

Moved in to the premium apartment you would think the apartment was modern and clean...NOPE! stains on the kitchen cabinet and floor, food stains found, baseboards filthy, nails found throughout the apartment...the stove and refrigerator were both broke and it took months to get a working one. Water bill is never the same...mind you I live in a studio hardly at the apartment and I pay between $40-$60 a month, since the bill is split between the tenants in the building. The customer service is lacking...Also, this is HUGE!!! I have never lived with roaches, I asked them before I moved in if they have an roaches and bug issues they said no...moved in and I was greeted with roaches...unhappy!

Review №42

2018-05-11 18:25:47

The management was amazing. The rooms were good. Very well taken care of. The only thing 8 would have changed was dependi g on where you lived it was extremely far to do your laundry. We had to go through the gate....thru the pool are....through another gate to get to the Laundry.....about a football field away. The other laundry facility was the same distance but the other direction. Q280 was not very laundry friendly. Everything else was amazing

Review №43

2022-11-13 01:42:34

Chad and his crew always do an awesome job. I have been here for a while now, and Chads crew always come through with professionalism and a smile on their faces.👍🏾GREAT JOB GUYs!!!!! Definitely appreciate what you do for the community.

Review №44

2014-09-05 13:05:30

I stayed there two summers in a row for an internship with a local Defense Contractor Company. Kept the furnished studio apartment in pristine condition, and both times they dinged me for cleaning fees and paint damage. Im convinced that the crew that moves the furniture in and out of the apartment dings the walls knowing the paint damage fee will get tagged to the occupant regardless! Both times, only got back $310 dollars of my deposit. They also have a bad reputation for getting busy and forgetting about you. Apartments are in poor condition. Old appliances, enamel on sinks worn down to metal, corroded faucets, clogged filters in the a/c system. Staying there was a necessary evil. Currently have a complaint with the BBB to get my fees returned. FIND SOMEWHERE ELSE TO STAY!!

Review №45

2013-07-03 17:29:11

I have lived their for one month. They charged me $1475 and security deposit $ 500 dollars. when I left the place everything was kept clean and nice just like when i moved in. After a 21 days later i received a check of $12.90 cents. of my security deposit. They charged me for touch up paint $120, labor $20, unit cleanig fee $140, carpet shampoo $60, utility bill $20.16 and opening balance $126.94 ( this fee because I could not drop the key - office close sat and sun.) so if you reading this make sure to take picture and video tape before you moved into this place. so you have evidence for the small claim court.

Review №46

2013-12-17 05:27:23

DONT MOVE HERE! The apartment itself isnt that bad. Its a bit outdated but not so bad. It is a little pricy for what you get and you get stuck paying a ton for water since they split their huge water bill equally among all tenants. How does that make sense? So someone living in a single unit who is never home pays the same amount in water as a family of 4? Worst part, you move out and they send you a bill for all these fake expenses. My husband worked for LM for a few months and was never home. He had a single unit and kept it pristine. They are trying to say that they needed to get the carpet cleaned, touch up the walls and they are trying to charge him for 10 extra days of rent. He clearly gave them a 60 day notice and told them hed be leaving on November 30th. The whole thing is a joke! He will be contacting them tomorrow and if they dont comply, on to the BBB and Business Consumer Alliance we go. From there, we will contact our attorney. They dont know who they are fooling with. He should have gotten his 200 dollar deposit back and instead he got a bill for over 500 bucks! As I can see from these other reviews, he wasnt the only one!

Review №47

2022-12-09 07:02:48

Great place to live at! Staff is very friendly and helpful. Maintenance guys, Mario and Chad, are awesome! Always quick to respond to requests and fix perfectly.

Review №48

2022-05-09 22:21:53

Going on four years residing at the Chaparral Apartments and I must say when ever in need of repairs the maintenance guys response is no more than a day but mostly the same day being minor or major request. Thank you for your quick resent response pertaining to the plumbing issue.

Review №49

2020-05-30 09:00:29

You have raised my rent every year since I moved in two years ago. In that time, my rent has gone up 18% compared to a 2% inflation rate! If it goes up again next time I will bring together all studio owners to file a malicious rent increase legal challenge. This is not Beverly Hills. It is Palmdale! We are a few blocks from some of the worst areas of the city.

Review №50

2012-07-06 03:10:25

This place looks really nice on the outside, however on the inside things were falling apart, really old appliances, gross carpet, not ventilation and the short 6 months we lived there, there was a car broken into, another car had tires slashed and some of the neighbors could be pretty noisy.The wost part is when our lease was up and we gave them a 30 day notice, they said we needed to give 60 days and have charged us a $600 fee! Palm Chaparral has sent us to a collection agency and are trying to report it to the 3 credit bureaus. So unfair because the lease does not specify this and all we did was move when our lease was up and could not stay an EXTRA 30 days. Beware because the lease agreement is 20 pages long and they try to get around it by the vague wording. It is to bad that Companies are dishonest like this. Seems like such a waste of energy and time.

Review №51

2016-03-04 23:18:53

The apartment is nice but the charge you too much for water bill from $80 to 120 or $150 per mouth for 2 bedroom. I was paying $ 30 to $40 par mouth in simi valley ca for 3 bedroom house . In nights time you gonadotropin see weird people walking around. ..

Review №52

2021-01-05 01:25:15

Lived here for almost a year and never had any problems. The entire staff is very friendly and all of my maintenance were fixed within 24 hours. I definitely recommend living here to anyone!

Review №53

2017-07-31 21:28:39

They people very smart and make a people fool I have been here .last month I leave the place becoz Ma lease was finished . They people dont return the security.i did pay $700 for security.i lived here about 13months .i was always busy and usually come to apartment on weekends . My apartment was very clean even inspection guy gave me compliment. And they said they will deduct 100 to 200 bucks maximum from security but finally I got security return check of $35 only and now they said they deduct $665 for cleaning ....I am not only suffered alots of people same face this problem....if any body want to move here dont be stuck and waste ur hard work money

Review №54

2019-11-07 07:27:23

Im currently renting here and Im very very pleased. I have children and Im very pleased that its family friendly. The staff is very pleasant. Anytime I need anything fixed, its done promptly. I highly recommend especially to any family with children. Great job..🤗

Review №55

2022-06-21 20:19:33

I went to visit my granddaughter and the accommodations and facilities were to miking. 25 years retired Army. Youe complex provides pools for the children, and clean and updated apartment accommodations. Granddaughter happy, G-Pa happy.

Review №56

2018-07-15 08:50:31

I recently renewed my lease for the 5th year. I continue to receive great service from the management and maintenance teams, and I highly recommend this property. Great West Palmdale location!

Review №57

2013-05-03 01:20:40

VERY DISAPPOINTED in their lack of professionalism. Everything has been fairly ok.. until time comes to renew your lease (60 day notice) I pay $890 for a one bedroom, now they want to charge me $990 to stay another year. +100. Turns out they do this crap to everyone. I had a friend call and they told her to move in a one bedroom was $890... so why do I have to pay 990 and its advertised on their site its 850-890. I work with a large amount of the community here in the AV, and Im spreading the word. RIP OFF.About 2 months ago, I was woken up to my carbon monoxide detector going off. A Loud piercing beep. Im sure it woke up my neighbors all around me. I call the night shift security and he was seriously a moron. He told me, well youll have to call tomorrow when they are in the office. SERIOUSLY? What if it was a real problem?? I unplugged the alarm, opened the windows, and prayed Id wake up in the morning. Another time I woke up at 1:30 am to my door being knocked on and door bell rung. By the time I made it to the front the door, I could see that someone was shining his flash light through my window!!! I answer the door and he tells me he was responding to a noise disturbance?? Im asleep with no tv on! I did resport the issue and they told me they had no record of the incident on my report. Hmm perhaps it was someone testing to see if someone was home so he could break in (as that as happened now 3 times in the last 9 months within the complex. Glad I answered the door and perhaps scared him off(?)Plan on your rent for a one bedroom being nearly $1000 by the time your renweal comes. Its not a gated community, However beautiful yard.. and pleasant neighbors.Also Ive been told the girls in the office only get commission on new residents, therefor they want you to move out.I confronted the price change and I know I got a line full of BS. its what they have to change it to.Well... I guess Ill be moving out, then maybe Ill move back in and get it at the same rate I had it before. That way they get their commission and I get my rent to stay put.I hope this helps you. At least you were warned.

Review №58

2018-06-06 18:21:23

The management is very good at this building when things need to be fixed they take care of it they jump on top of it real fast I love all of the managers and all of the staff here. I had a problem with my AC unit maintenance staff cane and determent they were called the AC technician and the problem was fixed the same day.

Review №59

2019-02-06 00:19:24

Leasing staff and maintenance are capable, polite, and helpful. Amenities abound. Privacy is respected. Property is clean, well kept, and safe. A great experience!

Review №60

2012-04-17 03:07:23

I have a view facing out to Palmdale and its a great view. Everything is great here and i pay about $900 for a 1 bedroom apartment which includes electricity, water/trash, refrigrator rental, and monthly, pets up to 25 pounds are allowed

Review №61

2017-07-27 17:09:08

RENTER BEWARE!!! This is not the place u want 2 love at!! Dont b fooled by itz facade or the deceitful girls that work n the rental office, especially Ariana. They skin & grin 2 get u n there then after ur n they show their true faces, dishonesty and arrogant. They dont just raise ur rent each and every yr but itz raised over $100, they r not rent controlled. It u rent there u do it at ur own apparel. There r better places 2 live!!!

Review №62

2022-10-15 17:04:10

Mario and Chad are great technicians that communicate thoroughly. Im thankful for the apartment complexs maintenance tech team.

Review №63

2019-05-24 01:13:16

Palm Chaparral is an amazing property that is well maintained and the staff are extremely professional.I highly recommend this property to anyone looking for peace and quiet. Stunning views and expert management.

Review №64

2024-04-27 19:22:20

Excellent! Everything is running good. Thank you for your help.

Review №65

2018-12-03 19:37:53

The complex was great nice and quiet clean lots of storage ect.. would have loved to stay but the increase to renew my leases was just way too high

Review №66

2022-01-15 23:36:31

Overall this is a nice place to live. The grounds are kept up well and the management has always addressed my concerns promptly.

Review №67

2018-05-12 06:43:21

The grounds are impeccably maintained, maintenance is fast and hassle-free, the interiors are roomy and home-y and the appliances up-to-date.

Review №68

2021-08-07 00:14:58

Spent just over two years here and only moving as i require a larger residence. The staff are professional, friendly and prompt. All requests were dealt with quickly. Thanks guys.

Review №69

2014-07-05 01:55:55

I love these apartments, they are so quiet its also perfectly landscaped n mowed. Good rent price for being on the west side of Palmdale. Love it here

Review №70

2023-08-28 17:28:35

He replaced the door knob and lock unit, all is fine now..

Review №71

2018-05-12 00:04:15

This apartment complex is an oasis in the desert. Wonderful amenities and friendly neighbors. The apartments are excellent and maintenance staff are tremendously responsive.

Review №72

2018-05-24 03:22:31

Very nice place to live. The front office staff and the maintenance teams are excellent! They are always polite and very helpful.

Review №73

2023-05-28 18:28:39

Nice cute apartment. Grounds are very nice love all the trees.

Review №74

2018-05-11 16:25:48

LOVE LOVE LOVE LOVE MY COMPLEX. EVERYONE IS SO NICE AND ITS VERY PEACEFUL AND BEAUTIFUL. PLUS THE LADIES IN THE OFFICE ARE AWESOME.

Review №75

2021-04-03 13:36:33

The front office and staff were amazing! Everyone was always happy to help. Best place I’ve lived in!!!

Review №76

2020-04-18 16:54:20

Whenever I have a problem or maintenance request, Michelle and Ashley are on it and dispatch the best workers in Polo! Thank you very much!

Review №77

2019-12-19 18:16:22

I was in a pinch, just moved from Vegas, working a killer job at the local LM co and they got me in! And are nice also!

Review №78

2019-07-19 00:53:34

My experience here was beyond terrible.“Keep your eyes open for my extended post.”My complaints & concerns will go much further than GOOGLE alone.

Review №79

2024-02-29 20:07:28

I wanna become a resident

Review №80

2023-08-18 00:14:10

Excellent staff yes. Great management crew. Love life at Palm Chaparral

Review №81

2022-12-02 16:55:36

It was the easiest move in I have ever experienced. So thankful to staff.

Review №82

2017-05-02 00:05:22

Love these apartments . Very nice and clean especially the landscaping. Always very quite here!

Review №83

2018-05-11 23:14:48

Easy move in process. Excellent Staff. Clean and safe community. Easy access to freeway and shops.

Review №84

2018-11-22 11:23:51

Very clean. Quite. Friendly courteous staff. Maintenance staff comes in a timely manner. Excellent.

Review №85

2022-10-10 16:27:46

Staff is wonder I haven’t moved in yet such a wonderful vibe can’t wait to move in

Review №86

2022-09-05 20:34:00

I love this place. Nice, quite, clean, pleasant atmosphere.Always prompt in doing repairs

Review №87

2021-04-08 11:41:26

Very professional people. Thank you for making my relocation easy

Review №88

2024-06-14 16:40:34

Speedy resolution!

Review №89

2022-06-08 22:25:43

He was really quick and easy. Smooth and to the point.

Review №90

2019-11-01 17:01:18

The only thing I didnt like was the constant increases in rent of $150 a year

Review №91

2021-10-01 12:54:25

Front staff was great, all were responsive.

Review №92

2018-07-19 03:49:07

Move in was fast and simple. Great place so far!!

Review №93

2022-08-16 08:28:20

The office and maintenence staff are amazing

Review №94

2023-01-11 17:47:17

You guys did a great job

Review №95

2023-10-24 13:46:42

Excellent

Review №96

2018-05-23 21:11:25

Maintenance is always quick and professional!

Review №97

2023-05-24 04:17:28

Nice

Review №98

2022-09-15 00:24:29

Nice and clean.

Review №99

2019-02-05 23:52:40

Its OK

Review №100

2018-10-02 22:25:32

Very good staff

Review №101

2015-01-03 21:48:09

Good safe community