Presentation on Map Reviews Nearby

Century West BMW in North Hollywood

4.6 (199) 4245 Lankershim Blvd, North Hollywood, CA 91602, United States

Categories

BMW dealer
Car dealer
Used car dealer

Location on the map

North Hollywood, Los Angeles County, California, US

Phone: +1 818-432-9000
Site: http://centurywestbmw.com/

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–8 PM
Sunday:9 AM–6 PM

Edit info

Total reviews rating 4.6

199 Reviews for Century West BMW 2024:

Review №1

2024-04-05 22:23:09

I bought demo car 2022 I4 M50 from Century West BMW on 2/29/2024.due in 3 weeks driving this vehicle that I found couple issues on the car The dealerships are very unprofessional as they dont even know the condition of the cars they are selling. The first issue is charging flap doesnt open so I can’t charging my car when I back to home at the first day and I have to bring the car to the nearest BMW dealer to fix the issue. The second is car chassis has issue there is a part missing. The third issue is rear bumper has damage. I know it’s demo car and has 1500 miles on this vehicle and I wont blame you guys for any collision damage I cause myself, without reason Also, in the trunk has a small metal fell out. The fourth issue is the sunroof and driver door will make a vibrating sound when passing through steep sections. They even judge customer. Sales manager told me I drove the car for over three weeks and everything could be happened Also, the car Front bumper has repainting. This is my first time traveling so far to buy a car, and Ive already been there twice with no results. So that is how you take care customer.

Review №2

2024-03-13 15:37:37

I’ve been coming here for years for service and they’ve always been great and professional. My wife needed a new car with a baby on the way and Tim and Salar went above and beyond to hook me up. They were able to beat carmax’s offer on her car and give me an incredible deal on her new X7 below market value. They were courteous, respectful of my time and didn’t give me any of the dealer tricks people hate. I will definitely shop here for the rest of my BMW purchases. Thanks Tim and Salar!

Review №3

2024-06-08 23:00:15

This was my preferred bmw dealer for service, always had a good experience with century west bmw. Brought my i3 to diagnose a Rex issue after I could fix it myself. I had my own obd2 reader that told me it was a temp sensor error. Before taking it I’ve replaced that sensor, the thermostat and the water pump. I also had the ability to monitor coolant and oil temperature and what I’ve personally determined that my Rex was overheating and when coolant temperature would rise above 235 F it would shot off the Rex to protect it from overheating.I wanted an expert diagnosis because I’m not a professional but instead they saw the same temp sensor error I told them about when dropped off the car and told me I need to replace my temp sensor and refused to diagnose anything further even after I’ve told them I replaced it. Pretty disappointing experience, but at least I got a $260 car wash!

Review №4

2024-06-19 07:08:31

I recently visited your dealership for an engine oil service and encountered extremely poor customer service. My first interaction was with Will, who assisted me with the service paperwork. I informed him that I intended to use a coupon I had received via email for the service. Will then began to belittle me, resulting in a highly unsatisfactory customer experience. When I inquired about transportation while my car was being serviced, he informed me that it would not be provided because I was using a coupon. This response felt discriminatory, as the coupon did not mention any restrictions regarding transportation. Will later implied that since I was receiving a discount with the coupon, they could not offer transportation.Upon returning to the dealership to pick up my car, I noticed that the engine oil level was the same as when I dropped it off. I immediately brought this to the attention of the employee who delivered my car, and he took it back to investigate. I also informed my advisor, Chris, about the issue. Unfortunately, Chriss response was equally unpleasant and unprofessional. He was dismissive of my concerns and implied that my claim was untrue.I dropped off my car at 1 PM for service, was called to pick it up at 2:30 PM, and still had to wait until almost 4:30 PM because the service was not completed correctly. I was informed that the engine oil had not been sufficiently topped off and my vehicles settings had not been reset, which is why the oil level appeared unchanged. It was highly inconvenient to wait further for a service that should have been done correctly the first time. The overall experience made me feel undervalued as a customer.In conclusion, my experience with these two employees was extremely disappointing, and I do not believe they reflect the standards expected from BMW.

Review №5

2024-06-26 23:22:24

Highly recommend this dealership! Unlike other dealers, their advertised used car prices are truly all-inclusive. There were no surprise dealership fees or mandatory add-ons, which made the buying process so much easier. The customer service was also top-notch. A BIG THANK YOU to MR. MATIA (sales) who went above and beyond for my remote purchase. He was honest, helpful, friendly, and incredibly patient throughout the entire process. He even took the time to explain everything clearly and answer all my questions, making the whole experience incredibly smooth and enjoyable :)

Review №6

2024-05-23 05:41:33

Hands down the best dealership! I have been getting my cars from here for quite some time now and they still managed to help me get a new car even when I moved to Vegas. Want to say thank you to Cesar Jimenez who genuinely cares about his customers and the entire team for making it happen. Your outstanding work is truly appreciated.

Review №7

2024-06-26 06:26:05

Doug is great. He keeps you in the loop as maintenance and repairs are made. Couldnt ask for a better service representative. Doug also secured a loaner vehicle for me while my car was being serviced. This was my first visit to Century West BMW. Really pleased with how it went. Thanks Doug and the team at Century West!

Review №8

2024-05-31 01:03:19

Dave G in the service department is the best, hands down. He makes the process so easy. I never have to wait, hes responsive, and always answers my questions. He also looks out for his clients. I got a flat tire at 3pm on a Saturday - he got me in and gave me a loaner all before they closed at 5pm. Thats top notch service!

Review №9

2024-03-12 14:17:17

Great dealership. I recently purchased (7/20/2023) a X3M Comp with Matthew. He was super knowledgeable, patient and worked with my wife and I on a great deal. I highly recommend BEST SERVICE AROUND!!

Review №10

2024-03-30 19:10:39

Service was efficient and everyone I interacted with was friendly, helpful and knowledgable. Doug did my paperwork and is a delight to speak with. I was given a loaner car for the hours the service dept had my car and the whole process was easy. One issue with a malfunctioning light in the cabin was unresolved as they needed to order a part, but Doug stated it would be in next week and I could come back for installation when it arrives. Overall a great experience.

Review №11

2024-03-15 04:21:21

I have been a loyal BMW customer for over 24 years.If I have to choose any BMW service to visit to take care of my car this location would have to be my #1 choice.This morning I had the pleasure of working with Mark King to lease my new car and he was one of the most professional and amazing salesman that I have ever worked with.He was on top of his game from start to finish. He was very prompt in responding to all my questions throughout the negotiation process. He made sure all my paperwork was ready before I even got to the dealer. The entire process was very smooth and I am grateful for all his help.

Review №12

2024-06-11 05:18:20

Our lease was expiring and without any thoughts weve come back to Century West BMW to get a new car deal. Why to look around for some other place if we got a great professional approach from the team of this dealer.Our sales person Fabie is the most attentive, knowledgeable, very polite and friendly person. He understands your needs; work hard to deliver the best possible deal. Always is ready to help with any questions we have.The finance person Ouyen make signing process easy and fast in professional and friendly manner.Last 3 years we brought our car for required services there. The service team is doing their job in professional manner; the technician always provide a video how the vehicle was inspected and what was done.Would recommend this place to friends and family. Thank you

Review №13

2024-04-24 22:25:48

This was my first BMW car and the experience was a very smooth precess! Rebekah, my seller, was fantastic and made me feel at home during my time purchasing the vehicle. I am very satisfied with the process and with my purchase. Caesar was also very attentive and helped my parents and I with any questions we had. I definitely recommend this dealership and will be coming back for future purchases.

Review №14

2024-06-28 04:02:40

Since changing managers they now nickel and dime for everything in service. The service manager is exceptionally rude. Ive been coming here for over 10 years and will not be doing so any more. My car was also returned extremely dirty instead of washed like it normally is for the $260 diagnostic fee.

Review №15

2024-06-19 18:57:24

Honestly my car buying experience with Century West was the easiest process ever!I was recently involved in a serious car accident with drunk driver. It was a head on collision that completely destroyed my 2013 328i. I owe my life to that car, and after going through something like that and walking away with only a broken ankle, I am forever a loyal BMW customer.For weeks I shopped multiple dealerships online inventories to find a new or cpo BMW that had the same features as my previous 3 series plus whatever additional and new technology that’s currently available. I found it at Century West. A 2024 330i M Sport that was previously a demo vehicle. I followed it for a couple weeks. When I noticed a second price drop, I made my move and requested information. Mustaffa reached out to me within an hour. He left a voicemail, an email, and a text introducing himself and expressing his eagerness to assist me. I called him back the next day, told him my story, what my specific requirements were, and discussed additional available options. As he searched the database, it was pretty clear that the vehicle I’ve been following was the only one that checked EVERY single box. It had all my non negotiables plus all the bells and whistles. Following that phone call, he sent me a link to get the process started. I clicked the link, filled out the online application, completed the rest of the process via text with Mustaffa, and that afternoon drove off with the car. Mustaffa was professional and transparent. He wasn’t pushy, and as someone that works in a sales/customer service field myself, he made the whole experience feel comfortable and less transactional. Everyone in the dealership was courteous and kind. Quyen, the Finance Manager is also worth mentioning. He was very efficient and made signing all the documents easy and quick. I was actually very surprised at how quick we got through all the paperwork with nothing left unclear. The team at Century West took very good care of me. I highly recommend them if you’re in the market for a new BMW.

Review №16

2024-05-30 00:52:50

The service department was great ! Purchased front tires, car serviced on i3sDetailing department not so much ! I ask for seats to be cleaned ? ( Wool) cloth, fronts done back seats not touched nor wool insert door panels. Detailing shop had car 4 hrs so not sure what they did, charge $150.00 for 2 bucket seats ?

Review №17

2024-03-30 01:18:50

Eddie Perez is very professional and attentive. He thoroughly explained what my vehicle needed to run at its best and adequately. I am very happy with the service Eddie and his technicians performed for me and my vehicle. I would definitely recommend Eddie Perez as a Service advisor for your service needs.

Review №18

2023-07-25 01:05:01

I spent the last few months researching on what car to get next. After owning a Subaru STI, I wanted something sporty but convenient enough to tow around my 2 kids. My family and I went in on a Saturday afternoon after practically being turned away from another BMW dealership up the street that I wont name (rhymes with Herman Pokes), and we were immediately greeted by a friendly receptionist who assigned us to salesman Matt Suarez.First it was M440i VS M340i, then it was M340i vs 330i w/ M performance. I was very indecisive, but Matt was so kind and patient with me and willingly presented me with all options that fit my criteria-- including driving the vehicles over himself from across the street. After deciding on my vehicle, he was very swift on getting us to financing and even they were so cooperative and didnt pressure me into anything I felt uncomfortable with. Although it was a fairly busy Saturday afternoon, I was still able to drive off the lot in broad daylight so Im also extremely happy about the process not taking forever.Ive been in many dealerships and have been through the ringer multiple times, and I have to say that this was the best dealership Ive done business with. Other BMW dealerships in the area should definitely take notes.

Review №19

2024-06-07 17:06:39

Doug provided excellent service, in fact I will only come to Century West BMW due to the exceptional service. Everything was done in a timely manner. Doug checked in multiple times to ensure I was happy with the service.

Review №20

2024-06-07 05:12:40

If you are considering having service done here, I would do your research and figure out how much the service should cost in advance to not get ripped off. I went this morning to have brake pads replaced and I was initially quoted an amount I believed was astronomical. Just seven months ago, I had my other set of brake pads and looked to see how much I paid for that service. After I mentioned this to the service advisor and expressed my shock at his quote, then told me he would give me a “discount,” which was about $200 less than the initial amount. I honestly felt like I was being taken advantage of since I’m a relatively young female, which made me very upset, and I decided I was going to leave and go elsewhere because I felt disrespected. I immediately called Pacific BMW asking for a quote for this same service. Their quote was $400 less than Century West’s initial quote and nearly $200 less than the “discounted” rate Century West offered to me. Notably, while Pacific BMW said they were having a special, they stated the usual cost (without any discount) was about $100 less than the initial quote Century West gave me. I’ve been here several times for service and this was a very disappointing experience.

Review №21

2024-01-21 03:35:47

I had the best experience at Century West BMW! Dave in service is top notch. Every person I encountered - from the staff at the front desk to the woman who runs the office where I got my loaner car - were professional, friendly, and helpful. I’ll never go to any other BMW service center! Thank you for taking such good care of me!

Review №22

2024-06-27 23:00:50

Tim Grayson is the man. Purchased a Porsche Panamera for my turo fleet and he made the process so easy. Fastest I’ve ever been in and out when buying a car cash. He always answers and he’s definitely the guy to purchase a car from. He goes above and beyond to make you feel like a winner.

Review №23

2023-06-18 02:58:10

I recently had my X5 serviced at Century West BMW, and I must say that I had a very positive experience. Brian, my advisor, went above and beyond to ensure that all my concerns were addressed, in addition to taking care of the routine service tasks.One aspect of the service that impressed me was the video inspection. It was a nice touch to see my car on a lift and have everything the technician observed being explained to me. This level of transparency and communication helped me gain a better understanding of my vehicles condition and the work that was being done.Brians attentiveness and willingness to address my additional concerns made a significant difference in my overall satisfaction with the service. He was knowledgeable, professional, and took the time to listen to my questions and provide detailed explanations. Its evident that he genuinely cares about customer satisfaction and ensuring that all issues are resolved.Lastly, and the reason I always go to Century West, is that they always provide a loaner for me. And its never just some random 2 series, but as closely matched to whatever car I bring in for service that day. Big thanks to the manager there, she always makes sure Im taken care of.

Review №24

2024-04-26 15:53:14

Very deceitful business practice. Took my car in for a check engine light, they tried shafting me almost $1000 to further diagnose the problem. I declined the diagnosis because the price to fix the problem is no where close to a fraction of the further diagnosis price. I got shafted almost $300 otherwise my car wouldve been held hostage. Find a good mechanic elsewhere..screw dealers and their deceitful ways.

Review №25

2024-06-13 21:06:41

This BMW is a dealership and worth the drive from West LA.Great customer service, amazing deal and kind and honest people. Tim was a pleasure to work with and I love my new car!

Review №26

2024-01-17 05:51:58

Susan went above and beyond to find the perfect car for me. She searched through numerous vehicles to find something that fit all my needs and budgetary constraints. I will be back when I am ready for my next bmw and will ask for Susan.

Review №27

2024-02-16 07:39:57

I’m as happy with my X5 M as I am with the level of professionalism, transparency and genuine service I received pre car, during the transaction and post. Shahin made this process extremely easy and smooth for me when I didn’t even understand half the capabilities of my car when I was a passive & indecisive potential client. I felt welcomed, respected & valued from the beginning. This guy is not only an asset to Century West but truly cares for his clients and understands the importance of building relationships. Not to mention Karina his assistant and Quinn my finance guy were just as awesome. Coming from a BMW family I highly recommend this dealership as I never thought my car buying experience would be so pleasant.

Review №28

2024-03-22 04:31:37

Always outstanding service at Century West BMW. Doug is my favorite service advisor. He has taken great care of me and my car for over 4 years now. Thanks also to the entire service team. Top notch

Review №29

2024-02-02 23:17:06

LOVE coming here! Everyone is so nice and accommodating. Ive dealt with other dealerships and nobody compares! And my advisor, Chris Gibson is the bomb! He is friendly and knowledgeable and does everything to make my experience easy and pain free. He goes above and beyond!

Review №30

2024-01-26 19:58:25

I have called and emailed multiple times and spoken to multiple representatives, and I even spoke with managers. But they refuse to refund my warranty money. They keep saying sorry and that things are going to be taken care of and fixed and someone is going to call me back and get me my money but its been months now and they are making money with my money, you owe me interest for holding my money and refusing to hold to your own contract. Youre breaking a binding legal contract. I want this taken care of as of yesterday. Thank you for wasting my time and money and putting a sour taste in my mouth for your company. I will not be recommending you to my family or friends, I will not be recommending you to anyone. I want the refund I was promised.Please, everyone, be aware and stay safe. Im sorry to have to write a bad review.If this matter is not handled in a timely manner, I will be updating this review with pictures, employee names, and emails all timestamped.

Review №31

2024-04-27 20:40:21

I worked with Sales Advisor Susan Flynn and I truly cannot thank her enough for all of her help and kindness. She worked with me to get exactly what I needed at the price I could afford, it was not only painless but enjoyable. Thank you 🙏🏼

Review №32

2024-05-09 17:27:30

I wanna start with saying the 2020 bmw m2 competitionHockenheim Silver MetallicInterior color:Black/Blue StitchingMileage:32,723 miCondition:UsedVIN:WBS2U7C08M7H70831Stock number:24307AHas an Accident reported and the dealer is trying to throw under the rug and wont disclose that information. The reason I found out was through CarGurus. I was being responded to disrespectfully. And the car is being sold for 6k over market price. I had a very disappointing, unsatisfying experience Ive ever had with a dealer.Even upon requesting more info on the accident report and a double check. the salesman kept denying and said. “I wont give you anymore info on the accident if you don’t give me an offer because otherwise you’re wasting my time”. VERY UNPROFESSIONAL AND UNETHICALHIGHLY ADVISE TO STAY AWAY AND DO BUSINESS ELSEWHERE.

Review №33

2024-03-26 18:01:51

If I could leave no stars I would. I took the car in for repair, they had the car for one month. Got the car back with a ding and scratch on the door. Service adviser David said they looked at the videos and there was no scratch when the car came in and they would take care of it. He said he’s had a busy day give him a few days and they will get it taken care of. Few days later he calls saying we looked at videos and the scratch wasn’t there when it left. Which is completely false. These guys are unethical scums and won’t be getting my business anymore. Be cautious if you take your car here, everyone just wants to pass the blame or brush it under the rug.

Review №34

2024-03-12 18:58:42

Disappointing experience with the service department. About a week ago, I called to make an appointment and specifically mentioned that I would need a loaner car. At that time, they didn’t have one available, so I agreed to schedule my appointment for the following week when a loaner would be available. This arrangement was important for me.Upon arriving for my appointment, I checked in and, wasted 40 minutes only to be told that there was no loaner car available for me that day. This lack of communication and failure to uphold their agreement was not only frustrating but also a significant inconvenience.

Review №35

2024-02-13 08:43:34

I purchased a vehicle for my daughter. Service was fast and easy. Our drive to Hollywood took longer! We enjoyed the quick response and engagement prior to making our way to pick up the vehicle. Definitely recommend. We worked with Mustaffa and Mark.

Review №36

2024-05-28 06:49:04

I (with my family) recently had the pleasure of purchasing a BMW from Century West BMW, and the experience was exceptional, thanks to our sales representative Matia Khachatourian. From the moment we walked in, Matia made us feel welcomed and valued.His extensive knowledge about the BMW lineup was impressive and helped us understand the features and benefits of various models. He took the time to listen to our needs and preferences, guiding us to the perfect vehicle that met our lifestyle and budget.What truly set Matia apart was his genuine care and attention to detail. Matia was patient and never pressured us into making a decision, ensuring us felt comfortable and confident throughout the process.The purchasing process was seamless and transparent. Matia explained all the paperwork clearly and ensured we understood every aspect of the deal. His professionalism and friendly demeanor made the entire experience enjoyable.I highly recommend Matia at Century West BMW for anyone looking to buy a BMW. His dedication to customer satisfaction and expertise in the field make him a standout in the automotive sales industry. We are thrilled with our new BMW and grateful for the outstanding service we received.

Review №37

2024-03-28 21:05:35

Mark King has been phenomenal working with me from the beginning to taking ownership of my new car. The experience and service is top notch. Thank you Mark and extended team at Century West BMW.

Review №38

2024-02-13 17:42:07

Century West BMW is by and far the best service experience I have had over the past 40 years. Doug, my service advisor, was prompt, friendly and professional, the technology for scheduling and updates is very impressive, and the service department is very transparent.

Review №39

2024-02-14 00:43:10

Hands down the BEST BMW i have ever been to!!! Cesar and Rebecca are the sweetest and incredibly helpful. I ended up going with an X2 and they were responsive, easy to work with, and accommodating throughout. They were solution oriented and genuinely wanted to help. A STARK difference to other dealerships ive experienced, even in the BMW ecosystem!

Review №40

2023-05-12 01:34:20

Terrible service. I had a warranty issue with my 540 radiator air flaps replacement. The car stood in the repair for a month, they don’t have any loaners. My service advisor quit and the other service consultant didnt even know all the details. My car wasn’t even washed!I will never take my car to this place for service again. Very bad BMW service experience

Review №41

2024-05-01 23:42:52

The customer service was great at this dealership and our Sales guy, Botan, was wonderful. He gave us the exact price that he had promised!

Review №42

2023-12-30 00:37:06

My recent visit to Century West BMW was deeply unsatisfactory. I made an appointment and reserved a loaner car for an oil change and transmission service. Upon arrival, I endured a 30-minute wait before a loaner car office staff member had to interrupt the service advisors phone call to attend to me.The service advisor, despite being kind and respectful, failed to listen to my concerns. I explicitly stated the services my car indicated it needed (oil change and transmission service) trusting the advisor to refer to the cars alerts. However, after hastily drawing up paperwork without encouraging me to review it, I signed it under the assumption that my instructions were clear and understood.Further aggravating the situation, the loaner car I had reserved was not available. Although an alternative vehicle was provided, it was ill-equipped for the rainy conditions, it had completely bald tires. This oversight raised serious safety concerns.Upon picking up my car, I was presented with a bill that not only covered the oil change but also included a $200 charge for an unapproved, uninformed inspection and a $200 additional charge for a brake flush I neither consented to nor was informed about. Efforts to discuss these unexpected charges with the service advisor were futile due to his unavailability and unresponsiveness to my voicemails.The combination of poor communication, unapproved services, and safety concerns with the loaner vehicle have left me with no intention of returning to Century West BMW. The experience was not only frustrating but also reflected a lack of professionalism and customer care expected from such a reputed dealership.

Review №43

2024-02-27 03:23:22

David Garrett was very friendly and helpful with my first time experiencing the service department for a scheduled maintenance routine on my car. I love this location and they made sure they accommodated my needs until my car was ready!

Review №44

2020-05-16 00:36:31

We have now leased two BMW’s from Century West and have had a wonderful experience from start to finish.Mark King took care of us above and beyond our highest expectations. I can’t imagine working with anyone else for all our car needs.We got an amazing deal that included everything we needed in our car choice...🙏🏻Highly recommend!

Review №45

2023-11-17 17:33:50

Just wanted to show Tim Grayson some appreciation! Not to mention the sales manager who also made the purchase of my m340i possible. If you want someone who is straightforward, honest and genuine about making your deal happen go see Tim Grayson. You won’t regret it!

Review №46

2024-04-13 16:50:57

Century West BMW is the best. Brian and Matia helped me with my new ride, and I am very satisfied with the deal I got. Thank you again

Review №47

2024-05-29 02:08:54

Matia was fantastic! Professional and super responsive. Changed my opinion of this dealership from less than okay to great!

Review №48

2024-04-20 00:37:31

Eddie got me in and out so fast without incident! My car was serviced quickly and everyone I came across was helpful and kind! Eddie always goes above and beyond expectations! Thanks Eddie!

Review №49

2024-04-26 06:16:13

Shahin helped make the car leasing process so seamless. All the staff is super courteous and willing to help. Our entire experience was impeccable.

Review №50

2022-12-01 18:35:13

I went to go look at the 2023 760i because my M760 broke down. The sales person who “helped” us wasn’t taking me serious and brushed me off. He rushed us to get out of the vehicle I wanted to buy saying he wanted to conserve battery. When I asked if they’re getting any new colors he checked but was quick to tell me I don’t have much option and again was trying to rush me. Stupid decision on your part, I told you in advanced that I was already approved for the car and ready to buy. Instead you were rude, didn’t take me as a serious customer, and at the end lost a customer for life. I instead bought it from Newport BMW.

Review №51

2024-01-13 02:06:35

Doug has been my service writer for years. Hes great always take personal care of thing. I guess thats why i keep coming back.Thanks Doug, you really are wonderful

Review №52

2023-12-22 22:19:38

Unprofessional like most other dealerships today. Seems par for the course.Brian reach out to me early in the morning about vehicle I was interested in. I called not long after to no reply. I then followed up with an email with questions. I received no response for hours until I emailed for an update. He was pretty much ignoring my email based on the response I received back. I’m out of state in Arizona, one state over less than 500 miles and they won’t sell to out of state. Thanks for your help douche.

Review №53

2024-03-30 23:31:10

Greetings, sorry Im a bit late responding ... we are in the midst of a home repair job as well. My little buggy is doing fine again after some very unexpected problems... while Eddie has been super patient with me. My car has been my security blanket. Eddie seemed to understand. My husband passed away 2006; with me terrible homesick, we sold the other cars to get a BMW; something from my home town, Munich. It may also be elderly by now, but with only around 30 thousand miles, it stilll is my beloved buggy. Thank you.bmw

Review №54

2024-03-15 20:41:39

Didn’t have my appointment time scheduled correctly although I had email and text confirmation of it. Promised I would be out the door at a certain time. Didn’t happen. Really screwed my day up! I gave one star more because they discounted the service after I complained. Exactly the reason I do not use auto service at BMW.

Review №55

2023-12-01 01:08:52

Easy and seamless online experience. Mark King was fantastic! Very professional and attentive. Even after we purchased our car he personally inspected it and found some items for repair. I highly recommend purchasing with this BMW dealership and working with Mark!

Review №56

2024-06-04 17:16:24

As always, very satisfied with my experience at Century West BMW. Everyone is professional and handles you and your vehicle with care.

Review №57

2024-01-03 05:22:13

I had a leak in my tire discovered about a half hour before Century’s closing time before a three-day weekend. They gave me a complimentary loaner until Tuesday, when a new tire could be installed. This is first-class service.

Review №58

2023-04-07 22:52:11

I have never in my life had such a great experience with a car dealership. The professionalism with these guys is absolutely impeccable. Saul, Cesar and most importantly my salesman, Zack, Thank you for all your help! Don’t sleep on this! Use Century all the way!!!

Review №59

2024-01-04 20:23:55

My salesman Mustaffa and his manager Sal were great to work with and made the car buying process painless. They both went out of their way to make sure I got a great deal and was completely satisfied. Do yourself a favor and if you are looking for a new or used BMW see Mustaffa.

Review №60

2024-05-13 15:35:19

I want to thank Mark and his team for their great customer service. I will recommend Century West BMW to all my friends.

Review №61

2024-04-06 14:56:07

Such a seamless experience working with Shahin who took the time out to explain everything and made sure to make me feel confident in my purchasing which I’m super excited about! Looking forward to sending more of my friends his way!

Review №62

2024-01-17 21:42:02

David Garrett and John at Century West BMW did a stellar job fixing my car. I cannot say enough good things about the service they provide. Century West BMW is lucky to have them as their representatives.

Review №63

2024-04-01 01:51:49

Went there to see a used BMW. Was no longer there but Shahin showed us another that we fell in love with. Buying process was as expected. A few hiccups, but Shahin helped us through it. He made it a very low stress experience. Great place.

Review №64

2024-03-16 13:05:28

Stellar service. Zero headaches. Cynthia, my service advisor was outstanding. As pleasant an experience one can have at the mechanic.

Review №65

2024-03-28 16:54:56

Great service. Came in for a tire replacement they were able to get me in and out under 2hrs. Really appreciate the efficiency.

Review №66

2023-10-22 22:33:42

Upon purchase everyone was very kind; Mark King as well as Brandon went out of their ways to accommodate me in my purchase. In finance, Lilliana was extremely efficient and made sure I understood every single document I signed. I would recommend this dealership. However, soon after my purchase I discovered a problem that should’ve been disclosed through their inspection, 10 days later I am still awaiting a call back from Mark as to a resolution. He assured me a call within a few days and I have since called and left messages for him to call me….hence my amendment and lowering of review score until I hear back!

Review №67

2023-12-27 16:45:38

Honestly, Im pretty disappointed with my experience at Century West BMW this past week.I had received notifications from my car and app that my car needed service, so I called for a quote and was told me car would be covered under warranty and I would just be charged for an annual inspection. Upon arriving the service advisor, Brian Hough, hit me with an estimate for 4x what I was told over the phone the price would be. I begrudgingly paid for the service, so its not like I can get that back, I just warn future customers to really get quotes in writing before scheduling any sort of service appointment.Its tough to make time to do these kinds of things and I had made the time to do that that day and needed to get it done. Being pushed into a corner to do service after the feeling of being bait and switched just left an awful taste in my mouth, so Ill probably find a new place to take my business. Its a real bummer because I had a great experience purchasing the car from the sales rep, Shaheen (?) . But both experiences Ive had with the service department thus far have been suboptimal.

Review №68

2024-02-16 16:25:52

Dave provided excellent customer service and gave my car back washed and like brand new! He was awesome to work with

Review №69

2021-12-15 10:05:36

I liked a car on their website and the sales person repeatedly confirmed that the car is spotless otherwise it would not be there. I drove 3 hours to the dealership to buy this car, but the car had a giant footlong dent on the door which was probably fixed and painted by a kid. Dent was prominent and uneven to touch. Even the headlights were busted not sure what else wasnt working. Manager still wanted me to buy with a promise that hell fix it next time. I left quickly.

Review №70

2023-12-24 20:40:34

Very pleasantly surprised. I was pleasant and straight forward with my request and proposal. Shahin the representative was energetic friendly and well organized. He said let me call you back which he did later in the day. And we closed the deal. Painless. Professional. And so unusual in my experience. I will buy my next car from them even though I live 2 hours away in La Jolla, Ca. I have been a practicing physician for 45 years so I have had a lot of experience working with people. And they have my highest regard.

Review №71

2024-01-16 00:36:47

I’ve had service people that are just friendly and always wants to make sure I leave confidently with my car. Eddie doesn’t provide that experience. Doesn’t take time to make sure things are done at good pace or quality.

Review №72

2024-01-19 03:38:50

From the moment I entered Century West BMW, my experience was perfect. I was quickly greeted by the receptionist who guided me to refreshments while I waited just minutes for Botan Hawlery, the floor manager, to assist me. We looked at options and within a short time I was test driving the car I would buy during the visit. Botan worked with his team and quickly presented me with a fair deal. I was off to Quinn, the finance manager, to quickly execute the paperwork. Finally, Louis guided me through the process of setting up the car, the app, the syncing with my car, and I was driving off in my iX. Thrilled with my experience and I can be tough critic.

Review №73

2024-04-04 00:00:39

Everything was much easier to go through at Century West than at BMW in Manhattan. Things were explained in detail and the use of a loaner car made things work out given my schedule.

Review №74

2024-05-10 03:36:30

George, the GM of service and repair is fully committed to customer service and satisfaction. This is a rare quality in the service industry these days.

Review №75

2024-05-12 01:46:45

Super friendly and helpful staff and amazing vehicles. They helped me get everything sorted out. Shout out to Botan and Francisco especially!

Review №76

2024-04-09 01:03:32

I took my car in for its first service. Everyone was so helpful. Chris made sure everything was checked and that I was able to wait for the car.

Review №77

2023-07-31 23:35:41

John, the Service Assistant Manager, is truly the best!!! John quickly greeted me, listened attentively, and ensured everything would be taken care of . He was very communicative along the way until it was time to to pick up my car. I highly recommend John and this service center for their high level of customer service and the seamless experience they provide.

Review №78

2024-03-04 19:26:51

Good experience for the most part. Recently purchased a BMW X6 and while there were a few communication issues, the rest went well, as it should. Its not rocket science to purchase a car.

Review №79

2024-03-08 20:39:38

Thank you for the great service- and going above and beyond. Special thank you to Service advisor Doug and Service Manager Luis Soto. Love that I got a chance to drive a beautiful BMW loaner instead of a rental company

Review №80

2023-12-07 23:04:03

I always request a loaner while my car is serviced. I’ve always gotten a beautiful 430i. This time I was upgraded to the M440i Cabriolet. Honestly I wish my car would have taken longer so I could enjoy the Cabriolet a bit longer. When I picked up my car, it had been washed and I was treated with respect.I recommend Century West BMW

Review №81

2021-04-26 01:39:38

This Friday I stopped by century west BMW near studio city to check out an 2021 M340i. I had no expectation of purchasing a car that day, but wanted to do a comparison against a car I already had reserved online. I wanted to make sure I did my due diligence. This was just a walk-in, I had no appointment.I walked to the front desk and was greeted by a sales advisor named Tim Grayson. Tim was a great pleasure to work with. He took me on a test drive, walked me through the features of the car, and confirmed some of the options and packages I was looking for, and was extremely cordial and knowledgeable.Tim worked with me in order to get me into this car. He put no pressure on me, and simply made me an offer I couldnt refuse for a luxury level car. I typically dont write reviews like this, but my experience was better than any car dealer Ive dealt with over the past fifteen years. I highly recommend this dealership and I look forward to doing more business with Tim and team in the future. Thanks again.Tim

Review №82

2023-12-20 19:45:13

I had a great experience at Century West BMW. The staff was friendly and helpful, and I got exactly what I wanted. Shahin was my salesperson, who went above and beyond to ensure a positive experience.

Review №83

2023-08-31 00:12:44

Pretty easy in and out. Had to have an issue looked at. They communicated throughout process and sent an actual video of my car with diagnostics of what they saw. Let me know that my issue was under extended warranty(thank goodness). Timely.Only reason for the 4 star was originally scheduled for Mon and they didn’t have my loaner car available. Was called 30 min before I was to bring it in and said they didn’t have one available so I had to reschedule for 2 days later. Everyone was friendly and professional.

Review №84

2024-04-25 17:39:01

Incredibly rude and condescending service department, I just wanted an estimate for repair and it seemed to tax their collective brain cell. Even though they’re in my neighborhood, I drive to Sherman Oaks for service.

Review №85

2024-05-22 23:05:33

I came in for my normal oil change service. When I received the text to check the inspection and accidentally added the inspection for headlights it wouldn’t allow me to go into the cart to delete it. There should be a safe guard on something like this on the app. Now, I pay for a $260 fee when I didn’t want to and couldn’t delete it. Trying calling service and texting advisor but the charge was already invoiced. I think this is very misleading and should be addressed on their app.Service advisor was great, just not the inspection experience with their app.Disappointed I couldn’t have gotten that refunded since no work was done.Lesson learned.

Review №86

2024-05-12 02:32:01

Sale’s person shahin was excellent. Hassle free and easy experience to purchase our car.

Review №87

2023-10-30 21:51:56

I’ve dealt with quite a few service advisors before and Cole has been by far one of the best! Nice, accommodating, knows what he is talking about, and most importantly, honest. Will definitely go back to him next time I need something with my BMW.

Review №88

2023-10-12 19:29:20

I had an incredible experience with Matt Suarez at Century West BMW! He truly went above and beyond to assist me in finding the perfect car. After visiting several dealerships, I can confidently say that Matts professionalism and willingness to accommodate my needs stood out. His positive attitude and dedication to ensuring I had a seamless buying experience were remarkable. Thanks to Matt, I drove away with not only a fantastic car but also a great impression of Century West BMWs exceptional service. If youre in the market for a new vehicle, I highly recommend reaching out to Matt Suarez for a top-notch experience!

Review №89

2024-04-26 16:59:08

Always great service at Century West BMW with my service advisor D. McClure. Highly recommended.

Review №90

2024-05-02 05:48:05

Very friendly and courteous and professional place, I am waiting for the I-5 to come out and lease it here!

Review №91

2023-10-14 17:47:43

This car dealership has the worst customer service I have ever experienced. We bought a car from them this summer, over $160K after taxes so not cheap, and ever since we left the dealership it has been awful. Here is the most recent example: I had scheduled to bring I’m my car for an issue but made the specific request that I need a loaner that can fit 2 car seats in the rear. I didn’t need the issue fixed that day but I need d a loaner that would accommodate my family. They tell me to come in on Friday, I confirm they have a car that can fit 2 car seats. I get there, wait 1 hour, the loaner department tells me they don’t have a car that can accommodate. Not believing her, I went back to Cole the service advisor who is actually a good dude, this isn’t his fault, he gets a manger involved. This is the unbelievable part. They have a car that can accommodate me on a Friday, but are holding it for a reservation on Monday (the same thing I did), the best part, my repair would have been done by Saturday. They couldn’t put those dots together. I confirmed this with one of the managers to be clear, they said they have to hold the loaner for this reservation. They also tried to pull a few things with my trade in when I bought the car but I let that slide. Bottom line, this dealership does not deserve anyone’s business. They are dishonest and do not value their customers time or their hard earned money .

Review №92

2022-07-10 00:09:36

It was a bad idea to bring my car on weekend after planing to have it in the beach with family planes got canceled come on 8:45 am waiting until 5:30 pm Come the first one get out the last one . Priority for V.I.P customers obviously and the only thing hey tell you get some coffe or water for free my question is, (can we do the payment for next day let’s say ) absolutely not ride a way si unfair . This is how I spend my Saturday watching news and looking to the one the most luxurious company ever . The worst experience ever

Review №93

2024-06-19 23:15:20

I had a wonderful experience dealing with this dealership. And I owe all of it to Mr Shahin Sabzehroo. This was my 3rd purchase from Mr. Shahin and he is the reason I keep going back.

Review №94

2023-09-06 20:12:01

Recently purchased my first vehicle through this location and am very happy. I called about a vehicle I was interested in and was helped by Zack, who quickly set me up with an appointment for the following day. I had two vehicles in mind and Zack helped in making my decision easier without being pressured into anything. I was also assisted by Quyen from the financing department, who was also awesome! Even when a minor issue came up, Zack was quick to respond and had it taken care of immediately. I could not have asked for a better experience!

Review №95

2023-06-17 16:20:35

Service center is always very welcoming, courteous and friendly. The services provided are usually pretty reasonably priced. I always think going to get work done at the dealerships will cost much more than any other small shop, but I think the costs here are not crazily inflated. Sure, I could likely go somewhere else and get things done a little cheaper, but with a car like mine, I feel safest coming here and getting the guarantee of certified technicians working on it. There’s also always some kind of discount program sent out for your maintenance needs. I’m really happy with the experience.

Review №96

2020-09-28 22:12:27

I bought my Bmw X7 from Mark and he was great. This is my second car purchase from this dealership. My wife is pregnant and he made the process fast and easy. Mark was straightforward and was able to work with my trade in and get me the best deal. I would highly recommend. Brian in finance was also great and did a good job explaining our options to protect our car.

Review №97

2021-02-22 05:34:58

Outstanding experience from start to finish. Mark had made my experience smooth, quick, and transparent. Mark was even flexible to hold the vehicle for me until I was ready to the the process the following week. I would also like to add as well that Miguel (BMW Genius) and Neviana (Finance) had been very courteous, knowledgeable and overall such a pleasure to work with. Thank you, would certainly be coming back for my next BMW here.

Review №98

2024-01-27 20:01:38

I purchased a car back in July of 2023, and found out my replacement key doesn’t belong to my car back in Oct 2023. I have been reaching out since then, and they said they will reach out and resolve for me, the problem was not resolved now still :(

Review №99

2023-09-13 01:01:55

Everything today has been perfect. I came in with no appointment and was quickly fit into the schedule. They sent me a video of my inspection with voice over from the actual tech with great information.My coolant was low so I opted to do a complete coolant flush and sure enough I still got my car back on the same day. I couldn’t be any more happier with Coles help as well as the tech who worked on my car. Dark Graphite Metallic 540i is healthier than ever.

Review №100

2023-12-27 23:44:59

When buying a car i literally had to ask the GM to change sales people because the guy was freaking out and getting mad because I wouldn’t let him try to scam me with paperwork when buying a car. Also tried to have a service done here for a lease and the service guy Chris has a horrible attitude and automatically started accusing me of being a liar… great people here 👍 (not)

Review №101

2023-08-30 21:08:28

Currently not happy with them. I had taken my car in for regular service and mentioned a specific problem. They supposedly looked at it and said all was good. I paid for the service (oil change, alignment, etc.) and the service rep said my car was in great condition. Not more than a week or two later, I started having lots of issues (that I didnt have before!). I took it back in a couple of times because things kept happening. Later, they said if I wanted to get everything fixed, it would cost over $11k. How was it so great before and now its requiring all these services to be done? Had they mentioned it before with the very first service, I would have opted out and sold my car sooner. Im very disappointed with their lack of thoroughness.

Review №102

2023-12-02 07:38:02

I am a repeat customer. The staff is kind, patient and respectful. They truly try their best to make sure you are comfortable and satisfied with your vehicle and the pricing of your purchase.

Review №103

2023-08-16 17:38:44

I had an appointment for Monday of the following week. I visited Friday and needed my vehicle service done the same day. I was greeted by Javier at 9 AM he was very polite and helpful. He connected me with a service advisor and everything else went smoothly. My vehicle was serviced and done within 2 hours while I was at work. Thank you guys! Keep up the legendary service.

Review №104

2023-10-04 03:53:20

Every time I come to this place I feel like I’m treated greatly. Cole made sure my service was explained and taken care of. He presented the information w/o bias and I still ended up buying all the options. I left knowing that my car was in tip top shape and that I had the best deal.

Review №105

2023-10-06 21:50:52

Fabi is the best sales person in the industry! We have worked with him for many years and many cars. He’s reliable, honest, efficient and takes the time and attention to share details and tailor his responses to your needs. He listens!Also had experience with Ms. Evan’s in finance and she was friendly, efficient and answered all my questions.A pleasure to work with Universal BMW! The Best!

Review №106

2023-11-22 03:42:57

Never in my life will I ever recommend this dealership or the shahin was the rudest and most disrespectful salesperson I have ever met. To start from the beginning I showed some interest in one of the vehicles they had on the lot there and was reached out by shahin later that day. After a phone call with him asking some info about the car he said wouldn’t be an issue to do an option contract since I have two approvals through other credit unions that the dealership was unable to beat according to shahin making it a no brainer to go with my own financing. Though once that was said we concluded the call there and reached back out a few days later to get some more info in the car to when he started highly recommending and almost forcing the only option to purchase the car was through BMW financing for the time being and essentially wait a month and refinance rather then going through my credit union. So after that I asked if I could just receive a purchase order for the vehicle to provide to my bank to cut me a check to which he said wouldn’t be an issue at all and would get it to me the next and when asked why he couldn’t provided it that day he gave no valid reason as to why and said he’ll get it to me in the next 5-10 minutes. About 3 hours passed and no purchase order has been sent over after multiple follow ups on my end and attempts to reach out he finally says he was unable to get me one because there’s ongoing negations with the vehicle. Though here we are 3 days later and the car is still for sale and even had the audacity to raise the price on the vehicle in a market that is extremely bearish and in a decline everyday. I think shahin is a perfect example of what not to be in a salesperson in the year 2023 and think a change of positions not involving customer service should be greatly considered and because of that I would never recommend him or this dealership to someone else when there’s plenty of other ones that are willing to work with you.

Review №107

2023-12-13 01:55:16

Terrible customer service for car maintenance. Think twice before coming here. I just picked up my vehicle for service on 12/12/23. I paid $1,750 for car repair services. After paying, I waited nearly 30 minutes as they lost the keys to my vehicle, with zero communications. I stood around as people picked up their cars... total confusion. My car was ready for pickup at 11am and it’s now 5:15 pm. Also, when they found the keys (hooray!) my vehicle pulled up and was not washed nor vacuuumed. They skipped this part. For the record, this is the 2nd time this has occurred at Century West. When asked why it was unwashed “they do that across the street, I don’t know why. If you want a detail, that’s extra.” No, that is innacurate. At a minimum, when you pay $1,750 in car repairs at a BMW dealership, they wash the vehicle. Bottom line: This is how customers are treated here. This clearly shows the company does not care about its customers. My service advisor Doug is a 5/5, but the rest is a crapshoot. I’ve purchased 3 vehicles at Century West BMW. It has sadly gone downhill. This calls into question: was my vehicle serviced by competent staff? I asked for the service manager to call me. Crickets.

Review №108

2018-03-01 23:34:34

I love coming here anytime I need parts or need to have my car serviced . Its a big plus for me since I work just down the street. I can either walk get dropped off or get a loner whatever the case may be to best suit your needs. Special thanks to all staff at Century West BMW for all the great help and I am proud to say Century West BMW is my place

Review №109

2023-12-05 00:12:59

Excellent service! And my advisor is the best, Doug Mcclure, he understands my needs and always find the way to be helpful. No other BMW Dealer is like them.

Review №110

2023-11-21 03:09:34

Fabie is THE BEST BMW salesman! He is completely professional and takes excellent care of his clients. I cannot recommend him enough. This was our second purchase with him, and we will only work with him for all future BMW purchases.

Review №111

2024-03-09 21:06:54

Professional and highly recommended. My Service Advisor David was very helpful at explaining my cars problem and repair needs.

Review №112

2023-10-18 21:45:38

Ordering and purchasing was as easy as could be. Took my car in for a software update and the service department was fantastic, my concerns were addressed. The car was ready when promised and nice and clean!

Review №113

2024-05-21 01:30:13

They are great taking care of their customers (shoutout to Eddie). No frills and provided details on what was done to the car!

Review №114

2023-05-07 04:26:22

Zach was my salesman. He was awesome, informative, and most of all, pleasant. I went in at 6:30 pm and drove home in my gorgeous 330e before 9. Nice cars and great people. Mr. Le was helpful with additional services, explaining everything in detail and again with a pleasant attitude. Highly recommend this dealership, and will be loyal to them for sure. Easy and fun.

Review №115

2024-06-08 13:30:38

Customer service was OUTSTANDING, one of the biggest BMWs I have ever seen, wide variety of selections to choose from!!!

Review №116

2024-02-10 23:05:41

They send multi inspection video to you and. can see bottom of your car. People are nice and recommendations are reasonable.

Review №117

2023-10-12 20:18:27

Our service appointment went very well. Love the videos of the assessment walk through, loaner with no drama and excellent detail included. Mr Gibson in the service dept was excellent. There have been huge changes in the service department for the better

Review №118

2022-02-11 19:19:50

FABIE IS THE MAN! I walked into this dealership around OCT 2021 and the car I wanted wasn’t available. Fabie promise me that he would keep me updated and make sure I get the car I wanted. He kept that promise and stayed in communication with me all the way up to now ( Feb 2022). The car I wanted came in and he informed me immediately! He worked up a great deal for me and was EXTREMELY HONEST and gave me the best advice with many options to make sure everything was right for me. THANK YOU SO MUCH and see you on my future purchases …….. and yes this is my first owned BMW :)

Review №119

2023-07-22 01:18:11

So far so good. I got my certified pre-owned car serviced with Century West and it was efficient and they were nice when I brought it in the day before I was scheduled, by mistake.Brian had good reviews on Google, so when I set it up, I asked for him as my service person. Brian explained things clearly and they called me an Uber to bring me to pick it up. Happy with the service.

Review №120

2024-04-08 22:02:52

Quick, professional, complementary Uber rides there and back, and they were expecting me at my appointment time.

Review №121

2023-10-06 16:34:22

An absolutely wonderful experience. My salesperson, Susan walked me through all my options and showed me a beautiful 3 series which I leased that day. I couldnt be happier! You guys are awesome!

Review №122

2023-10-20 21:26:05

Century West BMW has the best customer service. I had my first oil change and my service advisor, Cole Schwartz, was professional, kind and helpful with explaining the process. They communicated with me throughout the day and set me up with a courtesy Uber to take me home and back. Big thanks to CWBMW!

Review №123

2024-03-29 17:33:11

Great service. David was very accommodating and explained all details very thoroughly. Highly recommend.

Review №124

2024-04-05 17:19:04

Amazing service, they take care of you as much as they can unlike other dealerships.

Review №125

2023-02-12 20:10:34

This was hands-down the BEST car buying experience I have ever had. Zach was personable, professional, and knowledgeable, and from the second we walked in the door went the extra mile. Once we got to the finance department, Quinn made sure I understood the everything needed to complete the purchase of my new BMW. They even stayed late to ensure we had the best experience possible. I highly recommend Century West!!

Review №126

2023-11-03 16:00:07

I called a day earlier to make an appointment just for an oil change. They set an appointment for 11am. The gentleman informed me that I will loose an hour because of lunch at 12pm, which in my opinion, and I dont know how the car industry logistics work, but not ALL technicians should go at the same time. In any case, it was already 3pm and an oil change that takes 15 minutes tops, was still not done. I understand if perhaps it was a walk in, but my thing is, I called to make an appointment for this same reason, so it wouldnt take all day. Needless to say I just took my car back.

Review №127

2023-11-26 23:55:07

I bought a pre-owned car and was helped by Shahin. Even though I was not buying a BMW or a new car he treated me like a valued customer. He made the process seem seamless. I really enjoyed my car buying experience thanks to Shahin!

Review №128

2023-11-21 17:32:18

If I could leave a 0 star I would. This has been the worst experience I have had from any dealership to this day due to my constant interactions with Shahin. He is the reason that car salesmen get such a poor reputation for their lack of effort and poor customer service. I was interested in purchasing a vehicle they had posted and created a request online for additional information when Shahin reached out to me to answer any questions and proceed forward with the transaction. After numerous texts and rude phone calls no progress had been made and was urged that the only way to purchase this vehicle was through their BMW finance and come into the dealership, to which I live 2 hours away and had 2 different pre-approvals from credit unions. I requested a purchase order/agreement from Shahin so I could move forward with finalizing financing through my credit union to get a check to purchase the vehicle with, but he was unable to provide it hours later after he had claimed he would have it within 10 minutes. Shahin should be used as an example as to how not to be a salesperson in 2023, these tactics would have worked 10 years ago but in the current competitive market it simply does not, coming from someone in the industry. Shahin is the sole reason that I am no longer interested in purchasing from this dealership. Shahin needs some serious development or to find a non customer service based career.

Review №129

2023-10-13 23:44:21

Made a service appointment to get two new tires and have all tires aligned. Said I’d wait when I made the appointment. They estimated 2.5 hours and it took 4.5. Not a fan of the service department.

Review №130

2023-09-27 04:28:26

I’ve been a customer of century West for 15 years. I thought 10 cars from Mark. My service advisors have always been unbelievable. Doug has been my service advisor for the past five or so years, simply amazing. I’m grateful for everything they do.

Review №131

2023-10-10 02:02:31

Manager at end helped and was nice. But Brian H mislead about price and charged more than asked. This is second time I have had bad experience with Brian and will request another agent in the future.

Review №132

2023-08-12 01:28:40

I took my BMW M340 in to Century BMW because I heard a knocking on the drivers side front suspension. My service manager Eddie Perez was very helpful and he kept me up to date on the status of my car. It was determined that they would need to keep my car for a couple of days however all the repairs would be covered by the BMW warranty. Eddie then offered me a loaner car which was much appreciated. Special shout out to Romelia in the car loaner department for giving me concierge service. Also salesperson Matt, who originally sold me my BMW, who made a point to come and say hi while I was in the service department. Always well taken care of at Century West BMW.

Review №133

2021-05-05 23:56:55

Purchased my BMW 330i xDrive this past weekend from Century West BMW. Could not have asked for a smoother process. Zach was excellent and professional, with no pressure to purchase. Could not recommend Century West enough!

Review №134

2022-12-01 20:41:57

Very nice friendly staff from the front desk to the sales person. My sales person name is Grace. She was quick to respond with all my questions. Concerns about the vehicle quickly gave me updates as needed. She worked with me on the price and got the deal done all in one day, then the follow up from the office staff very nice. Also good place to do business with. Thank you.

Review №135

2024-02-23 01:18:55

Great experience on our first visit. Doug was wonderful and we appreciate the fantastic attention! Multiple visits now and always top notch service with Century!!

Review №136

2023-09-19 20:05:50

I am a longtime and loyal customer. I have had a great experience overall but would particularly like to acknowledge and highlight the service given by Rebecca Tamayo! She is always kind and helpful and she takes the time to make sure her clients needs are met. Rebecca is an essential part of what makes the team at Century West BMW so fantastic!

Review №137

2023-09-19 23:07:14

Worst experience for a luxury car dealership. I brought my car in with an appointment for Thursday morning for a oil change and few minor issues with car. I told my service rep (Douglas) that the back drivers door is making squeaky noises and the back sun roof opens by its self when you park. Also i mentioned 1 of the seat adjust buttons isnt working properly and you could hear the noise but doesnt move the seat up. He wrote everything down and said i dont think you can wait for the car to be done today. If it was just oil change i would have it out in 2 hours. So i said okay and asked for a loaner car. He said none is available. So i agreed to go home with an uber until next day to pick up my car. Long story short. Its been 5 days now and today is Tuesday and iv been calling and left a few voicemails and never heard back from him. He completely ignores all your voicemails. Then he texted the wrong number on file that the car is ready. Which i clearly updated with him before i left. Then i get the car and nothing has been done. I spoke to some other guy that said because you have tints on the car that the warranty wont cover the door. And the seat isnt fixed either. Same button still doesnt work. They just reset the sun roof and changed oil and that took 5 days. I have been stuck with no car for that long and no loaner replacement. Worst experience ever with this dealer. Never will i come back here again. Im pretty sure if i had loaner car from them. They would call me next day and say my car is ready. Never will i come back to this dealer to purchase or to service my car. You guys lost a very good buyer that always buys BMWs every year or so. And not to brag, i always by the latest models and only into 7 series and 8 series.

Review №138

2024-05-27 22:14:10

The staff at Century West BMW always go above and beyond in providing us care and service for our vehicles. We have been clients for more than ten years. They took care of our most recent issue with our electric vehicle and ensured everything was throughly checked out top to bottom.

Review №139

2023-08-09 00:21:15

Such a disappointing experience. I dropped the car off for a one day service. No communication from the service rep all day. Called at 6 to pop over for pick up assuming it was ready. I was told the service rep, Chris was already gone and that the car wasn’t ready.There was communication whatsoever! Most specifically no communications that this basic service visit with a few fluid changes and an alignment would be an overnight job!They acted like I should just accept that I had no vehicle and make the best of it and come tomorrow when they open. I needed a vehicle by 5am for important meetings. After some pushing they finally set me up with a loaner vehicle.Then the loaner tire went flat within 20 minutes of driving home.Furthermore, the following morning it still took hours to actually get contact from the service rep.It would be hard to imagine more ways Century west could have failed apart from physically damaging the vehicle.Constant ball dropping. Go to Santa Monica.

Review №140

2023-07-05 23:28:50

As a first-time BMW customer, I must say that this dealership surpassed all my expectations in terms of the differences that set apart WHERE you make your vehicle purchases. My experience with both Boton H. (Sales) and Haik S. (Finance) was exceptional, and I highly recommend both of them. The dealership facilities were impeccably clean, and I received a prompt and friendly greeting upon entry. The inventory they had was impressive, and what stood out was the absence of any pushy sales tactics. Instead, the focus was on understanding my needs and ensuring I got what I wanted. This dealership lives up to its high rating and, provided the actual car lives up to the dealers high standards, I will definitely be a repeat BMW customer at this location. 10/10 would recommend to family and friends.

Review №141

2019-04-17 17:28:22

A short shout out to my Sales Advisor Neil Perlmutter. For complicated reasons tt took me 4 months to make a decision and Neil bore through it patiently. He was friendly, helpful, and TRANSPARENT throughout the entire process. Very happy with my car and the service I received.

Review №142

2023-11-02 18:29:22

Best BMW service experience I’ve ever had. Whole team was on top of the whole situation and extremely professional. Chris was friendly, very knowledgeable, transparent, and a ton of help.

Review №143

2024-06-06 02:35:46

Fabie and Sal went out of their way to make a deal. Very fair offer on trade-in too.

Review №144

2023-11-21 23:39:36

Excellent customer service and timely vehicle return. My service rep was excellent and it was only her second day. Been coming here for years and they never disappoint.

Review №145

2023-02-28 04:40:09

Great customer service by Tim and the rest of the staff. Especially the one that helped me with the software application! Thank you!

Review №146

2023-09-26 07:10:37

Leased my second BMW here! Not only did Saeed got me into the M car of my choice. He remembered me from my first purchase, took consideration of my time and needs of this vehicle. Bundled it with a great lease and had me in and out of there! I’ll be coming back to century west for my next upgrade.

Review №147

2023-11-24 23:10:17

Always the best customer service. Easy to make an appointment, make sure to help you out through out the service, Uber, loaner car.The best for the BMW services around the area.

Review №148

2023-08-15 16:53:55

I have had my trials and tribulations with the service department. My service advisor always comes through. People only asked to be upfront, because this is not their specialty and what they do. People trust in what others say that are supposed to be experts. Maybe I have high expectations, no one wants to be taken advantage of, but there were some service advisors that I was not happy with, now anytime I go I will make sure my service advisor is there otherwise I wait until he is. Thank you Brian

Review №149

2023-05-31 01:33:46

Doug McClure, service advisor, is a true professional. He kept me well informed through my experience both via text and phone calls. I never once had to wonder about the status of my car. If your looking for superior customer service ask for Doug!

Review №150

2023-07-01 19:53:40

I went to pick-up my car after 7 days with the service department; and on the day, I noticed right away that the “service engine soon” fault/light was still on the dashboard screen. I mentioned the issue to my service advisor, and was told to leave the car again (loaner offered), so that they can look into it. Of course, I told him I can’t because of my upcoming road trip. Now, I have to make another appointment just so they could properly inspect the car again. My first time to experience such a “poor” service from this dealership. It’s just such an inconvenience…THEY NEED TO DO A BETTER JOB (IMHO).

Review №151

2023-09-03 16:16:26

Good service, loaner provided as long as appt is made ahead of time. I was never called with any update though, it was all electronic which I guess has it’s pros and cons. A bit impersonal but the advisor would send text messages with updates which was good.

Review №152

2024-05-18 01:42:21

The people and quality of work is great, love the diagnostic video, however the prices are outrageously expensive but the people are wonderful and very professional. Big cheer to David Garret. Love them!

Review №153

2023-12-14 16:33:30

I brought my vehicle in for a service problem - Century West BMW handled everything smoothly and professionally. I would recommend to any BMW owner who needs service.

Review №154

2023-11-22 16:08:23

If you are pre approved through your own bank and want to do an option contract to finalize funds to purchase a vehicle, DONT go here. The coercion of sales to only use BMW finance to purchase a vehicle does not put customers first. Im sure many people have gone through this same situation, but what is more wild to me is other BMW dealerships in the area that I have spoken with over the phone have no issues with doing option contract. For whatever reason this dealership seems to push away from that, so my business will go to another BMW dealership that actually wants to sale a vehicle. Do better and train your sales managers, to be more accepting of not wanting to use your financing.

Review №155

2023-08-25 11:07:15

Friendly staff - the staff is the only reason Im giving them an extra star. Great customer service. OBSCENELY overpriced. Their team was really lovely and friendly however they tried to charge me 5 times the cost of what another company charged me to fix a part of my car that turned out to be a manufacturing flaw according to the mechanic that I went to.

Review №156

2023-05-02 23:49:38

I had an issue with my ‘22 M4 and my previous service manager at another dealership in BH wouldn’t help. Not the same reception at Century West. They received me with humility, and grace apologizing for the previous experience. They took my car in same day and returned it fixed within

Review №157

2024-05-15 17:51:47

Great service! Dave was super helpful and made a great experience.

Review №158

2023-07-08 22:37:03

The job they did on my car seems fine. I’m a little disappointed because there was a “miscommunication” internally and a one day job turned into a two day job. I had a loaner so it was OK. But when I got my car back, it had not been cleaned at all, which I thought that was part of the service.

Review №159

2022-09-11 21:26:49

Had a great experience! actually was pretty blown away by the service that they offered. The entire staff was very courteous and professional. I brought my car to get serviced due to a recall notice and they offered to get me a Uber ride back to my house as I didnt have a car to get back home. When I came back to pick up my car they even took the time to wash it! Its funny because I was going to wash it that day too. All in all I was very impressed. Thanks Century West BMW :)

Review №160

2023-04-06 17:48:41

Mike Kim was fantastic as a service advisor. Unfortunately, the technician working on the brake fluid system flush did the work incorrectly and the car had to stay an additional day and be redone. This caused stress as we were leaving on a road trip the following day. Second service was done correctly and we were good to go

Review №161

2024-05-07 19:47:23

Tim was really helpful & knowledgeable! I’d highly recommend the dealership and staff.

Review №162

2023-08-30 21:40:02

During a strike, when I haven’t been able to work in months, it was particularly nice to have trusted advisors that I didn’t feel were taking advantage of me. Doug McClure, in particular, was patient, kind, and understanding. 10/10 service!

Review №163

2024-02-01 01:54:10

This dealer is so kind and well served, and especially the loaner car service they so good.

Review №164

2023-03-03 01:35:43

Absolutely fantastic!!!! I am so happy that I chose Century West BMW to take my car for service. From the moment I pulled in their driveway to turn my car in for service they were super helpful, friendly and took the time to explain everything to me In great detail. I would 100% recommend this dealership to others and definitely will be taking my car back to them for any future service needs that come up!!! :D

Review №165

2023-08-12 18:51:07

Century West has been extremely helpful, efficient, and thoughtful. Everyone bends backward to make sure the car is delivered with care and the user experience is superb. I’m very grateful to Cesar Jimenez and his team. We are glad that we are making the switch to BMW (i4 EV), and look forward to working with Century West for years to come!

Review №166

2023-05-10 06:31:01

This is by far the best BMW service site I’ve found in LA. Eddie, my service advisor is excellent at his job. He’s knowledgeable, professional, and very skilled at explaining service contact options. Save yourself the hassle of other BMW service centers that don’t put the clients first. Just head here and let them treat you right.

Review №167

2023-04-22 21:37:55

This was the best dealership and experience Ive had in my 30+ years of buying a car, I never want to go elsewhere. From our AMAZING sales person Grace Snook, to the financing dept, typically the worst experience, but they made it fun and easy. Making the deal was actually a pleasure, easy, i got exactly what I wanted without having to tell them, no games, no pressure and as women buying a car, it can be horrible, not here. Grace was a true pleasure AND expert on everything, she went out of her way and even made a sign with a bow to surprise my friend, I asked her and she jumped on it. It was so sweet and she was lovely, this exciting and I we were touched by everything they did for us. No other BMW was like them, dont waste your time going anywhere else, go here, go to Grace and know youre getting a great deal, a great car and EXCELLENT service, if I could leave 50 stars I would, thank you Grace and Nebianna at Century West BMW!!

Review №168

2023-08-26 01:26:05

Service advisors who wont even call you back to answer your questions, update you in any way after several days despite several messages and texts. This is not one experience, its been multiple advisors over multiple years. Hire folks that do better and actually provide service to your clients

Review №169

2023-06-18 00:33:22

Great customer service, super friendly and amazing staff in Service Department! My service advisor was Sam Alexander. He was very patient, friendly, helpful and excellent at answering my questions! Thank you so much!

Review №170

2023-11-29 02:16:31

Shahin was amazing!! Super fast, excellent customer service. Everyone there was very professional and took extra steps to make my experience flawless.

Review №171

2023-07-26 01:25:07

Eddie Perez was my service advisor at BMW Century West. He was excellent in taking care of my vehicle, professional and informative. I would highly recommend Eddie! I am very happy with my vehicle, he provided top quality service. Thank you!

Review №172

2023-08-25 16:03:59

Will not be bringing my vehicle back here. Purchased my car on Saturday and brought it here on Thursday bc I was recieving an error message. I had a 9:30am appt and dropped my vehicle off and didnt hear anything from them the entire day and they were unresponsive to my calls. When I came to pick my vehicle up at 5 because I refused to leave it there, only then did I recieve an update on what they had found, however, they still had not actually taken the parts apart that they needed to to accurately diagnose what was causing the error. I was told that sometime the next day they would get to doing that and there was no estimate of how long it would take to find the issue and fix it and they had no loaners. The lack of communication and customer service has already turned me off from BMW.

Review №173

2022-11-16 18:58:57

The entire process was pretty smooth. We were in and out in 2 hours. Our salesmen (Fabie) was great guy to work with. I’ve purchased a few cars and I must say this experience was my memorable. Thanks for the amazing service!

Review №174

2024-03-27 01:44:01

Chris is great! Honest and works quick to complete service every time. Jessica took care of me with a sporty loaner. Staff is friendly and accommodating.

Review №175

2024-02-20 01:08:45

This has been a place that I have had 3 of my vehicles purchased and serviced. Mark and Doug have always made me feel important and make sure of the work on my car or the car I purchased.

Review №176

2023-04-24 18:04:10

Don’t take your car there on a Saturday if you don’t live nearby or don’t mind sitting there allllllllll day. Can’t judge the work they do as I didn’t leave my car. Seems like a cool place but was only there for about 10 minutes. I live an hour away and drove down for no reason as they don’t have many techs working on Saturday, too bad their website doesn’t specify that and yes I did have an appointment. I have since fixed my issue so it was a huge waste of my time but that’s not on them that’s on me. The three stars is for the lack of communication regarding the skeleton crew they have on a Saturday.

Review №177

2023-03-06 20:38:05

My tech Mike Kim was outstanding. However, no one was at the porter to pick up my car for like five minutes. When they finally came out they pulled my car up 30 feet away from me and then I saw that my instrument display had been modified during service and asked the porter to fix it and he couldn’t help me and told me to go back to service which I didn’t have time to do. I still have not figured out how to fix the display. Anyone the dealership has interfacing with the customer (and driving my car no less) should have basic skills in BMW to assist with this.

Review №178

2023-09-05 00:49:29

I cannot say enough good things about my experience at Century West BMW! I did my research on the vehicle that I wanted and called around to several BMW Dealers in the LA area. Tim Grayson was the sales professional that answered my call. He was very helpful and informative on the call. He offered to text (like another dealership did) but he actually followed through with the text unlike the other dealership. Tim sent original window stickers for the pre owned authorized BMW cars I was interested in. So I would know the true value and be excited about the deal I was getting. I couldn’t come in the original day I thought but Tim kept in touch via text. He sent me the application for BMW financing by text so that I was ready to test drive and complete the purchase as soon as I arrived to the dealership. Tim met me and my Uber at the driveway with my vehicle at the ready. I use a cane and Tim patiently got me in the car and drove me up to financing to finish my paperwork. He offered refreshments and a seat. After a short wait, I was greeted by Quyen to finish the financial transaction. He was also patient and kind with my slow pace. They never made me feel rushed or that I was being a burden. I was treated like a VIP client and was congratulated multiple times on my entry to the BMW family. If you are looking at purchasing a car. Any car. Go to Century West BMW and ask for Tim. You won’t be sorry!

Review №179

2023-06-12 20:41:25

Every thing went well until the very end when I tried to pay my invoice online thru their app. They ask for all the information, and then you get a text code before they charge your card. The code flashes on the screen, then disappears, and when you swipe to find it, all your credit card info disappears.Overall, the service was great otherwise. I just paid the bill when I picked up the car.

Review №180

2023-05-29 00:34:45

Zack was professional, patient and incredibly helpful. Glad we were able to get my deal done without the BS and back and forth. This is my second purchase at Century West and cant say enough good things about this dealership.

Review №181

2023-08-09 03:17:55

My husband and I had a great experience at Century West BMW. Botan was friendly, professional, and knowledgeable. Haik in the financing department was also very helpful and knowledgable. They truly care about their customers!

Review №182

2023-01-10 00:20:07

My first visit after relocating cross country. I wasn’t sure what to expect. Very quick and efficient. Conveniently located. Most of the team were super warm & friendly and helpful. I’m glad that they offer a similar service as my last center so you don’t have to wait around for your car. Very pleased and will return.

Review №183

2023-12-31 03:22:29

Very nice buying experience. Car prepared very nice, sales people are friendly and knowledgeable. Overall A+.

Review №184

2023-03-24 22:40:41

This was my 2nd time and as usual Eddie was so great and accommodating. Love it!Eddie at the service center is amazing. He helped me with my brand new car with fluid coming out and assured me of all my concerns. I had my car back the same day and he was informative of everything I have and my own dealer didn’t tell me that. Great experience all because of Eddie!

Review №185

2023-04-26 21:19:43

Eddie the project manager was great. My appointment went off without a problem. I had my car back same day, and I am very satisfied. Thanks Century West BMW.

Review №186

2023-02-10 15:34:52

As a visitor to North Hollywood, I had rented a BMW Z-4 to enjoy traveling in the sunshine with my wife. After driving off the rental lot at LAX I discovered the sound just was not working, not the navigation system, not the radio. Rather than going back, I thought Id be able to solve the problem when I arrived at our rental accomodation.Not so, I tried everything, including reading the manual, still no success. I didnt want to go all the way back to the rental company at LAX and had no success trying to phone them.I noticed Century West BMW was about 2 miles away and drove the car there. Once inside, I was greeted by a very pleasant lady who said to have a seat and shed try to find her genius. In less than 3 minutes a slim young dark haired man asked how he could help me. I took him to the car parked outside and in quick time he had solved my problem. Big thank you to Century West BMW and and the two people l dealt with there. They didnt have to help me, but they did!

Review №187

2024-01-27 21:31:56

Fast turnaround on oil change and inspection. Were able to provide a loaner car.

Review №188

2023-09-30 06:55:03

The service is amazing, I send a request and within minutes they give me an estimate on my monthly payments, fast and the lowest price on my truck compare to other dealers. Signing the doc was really fast .. thank you fabie

Review №189

2023-07-22 19:08:17

Went in for an oil change and yearly maintenance and the service was fantastic. I got my car back sooner than expected, the staff was so friendly, and they let me know exactly what was going on with my car every step of the way.

Review №190

2022-07-15 18:35:03

Love this dealer! This is how car buying should be - Painless, Quick, Friendly, Forthright.We leased our car three years ago and the experience was the same as today when we purchased our lease - Exceptional!!The entire process to Lease our vehicle, three years ago, took an hour (plus 10 minutes online to complete our finance app).The entire process to purchase our lease today took one hour, not 3-4 hours like other dealers.Our salesman Mark was the best, always friendly and very responsive through text (which is the way I prefer to correspond).Our service person Brian was super friendly, helpful, and trustworthy!!Our finance manager Quyen, made finishing the deal smooth and he is a very personable guy. So was Mark...and so was Brian.All other staff that we interacted with during our visits were always very kind and accommodating.My husband and I will always come back to this dealer.We have a dealer that is close to us that is ok, but It is absolutely worth the 90 minute drive to receive the Century West BMW stellar service.

Review №191

2023-05-01 23:07:30

We really enjoyed our experience at century west BMW. Our salesperson Mathew was a real professional he made us feel unpressured and welcoming. My son purchased the car he wanted and is really happy with it. I will recommend all my friends to century west BMW. Thanks for the great service.

Review №192

2023-07-19 15:02:04

Literally had cash stolen from my car compartment during service. Went back to inform manager, instead of hearing me out he quickly stated that his workers don’t do such things and that if I was looking for some kind of credit it was the wrong place to do so..First of all, as a BMW costumer all I wanted to do was inform him about his workers, instead of being an understanding manager he preceded to quickly say I was doing so to get credit.What a mess. Such shame..

Review №193

2023-03-20 01:45:46

I purchased a vehicle from this dealer and I had it shipped to Connecticut. The experience was terrible and the sales person stopped communicating when I tried to address the problem with a viable solution. They pretty much left me high and dry working issues on my own. I recommend you stay away from this dealer and don’t beleive when they tell you that is all taken care of.

Review №194

2023-06-03 17:01:40

I had a complicated issue with my BMW related to an accident. My advisor Doug went above and beyond to facilitate in ordering a very expensive part for the car and dealt with my insurance co as well. It took some time but in the end it all worked out great.

Review №195

2023-06-15 02:14:31

My service advisor, Chris Gibson, was very efficient. He provided me with all the relevant information and his estimates, both time frame and price, were spot on.My car was delivered clean and everything that needed to be done was done perfectly.

Review №196

2023-10-20 18:48:42

Everyone at Century West was friendly. Century West technicians checked my car within the same day that I brought in the car. Century West technician kept me up to date on the status of my car with text messages. Century West also cleaned my car when they returned it to me.

Review №197

2023-12-13 00:29:01

First Class service from all the personal…,Professionals, friendly and always on time ! Cinthia was great, Romelia with the loaner.David receiving the car, etc….#1 !!!

Review №198

2023-01-26 02:20:46

Mike Kim was my advisor, he was very personable when we met and made me not so worried about my visit. Although my car took longer than expected as they had to do a full inspection, Mike made sure he kept me updated through out the whole process. Mike was also able to get me a rent the 3 days my car was at shop.

Review №199

2023-09-15 03:39:13

The people that work here are lovely… avoid BMW of BevHills at all cost. I’ve bought both my BMWs from BevHills and made the mistake of taking them in for service in the past, was the worst experience of my life, and I served in the US Navy during Operation Iraqi/Enduring Freedom. Century West employees are great… so much so that I drive here from WeHo for the exceptional service.