Presentation on Map Reviews Nearby

Cast & Crew in Burbank

3.4 (30) 2300 Empire Ave, Burbank, CA 91504, United States

Categories

Entertainment agency
Accounting software company
Payroll service

Location on the map

Burbank, Los Angeles County, California, US

Phone: +1 818-848-6022
Site: https://castandcrew.com/

Opening hours

Monday:8:30 AM–5:30 PM
Tuesday:8:30 AM–5:30 PM
Wednesday:8:30 AM–5:30 PM
Thursday:8:30 AM–5:30 PM
Friday:8:30 AM–5:30 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.4

30 Reviews for Cast & Crew 2024:

Review №1

2024-05-13 20:34:45

I can’t believe any production would still use this company. It has to be like 20+ years since I was on a gig with cast & crew and wow they are atrocious. From customer service to the online service trying to fill out start paperwork. Sorry I didn’t bring along my floppy disc & DELL computer. But this is rough.

Review №2

2023-10-11 11:25:46

Working with Cast & Crew has been a breath of fresh air. I can rest assured that all my payments will come through on time and without any errors.

Review №3

2023-10-09 07:57:39

Wonderful company to work with! Pay is always on point and it’s easy to get a hold of someone if you need to.

Review №4

2022-06-29 22:30:19

5 Stars without a doubt!!!! Huge s/o toRoselyn who made this experience as a new user SUPER easy! Not only was she clear and patient, but she also created great conversation to fill in those awkward moments when trying to sign up for something new. Definitely appreciated this experience!!!

Review №5

2021-06-23 21:53:56

GREAT CUSTOMER SERVICE!! Nallyve De Leon was super helpful & super polite she answered all of my questions without a problem. She was very educated on what she was doing & was able to quickly help me solve my problem! If I could leave 10 stars I would! Thank you very much & she deserves to be recognized because it’s really hard to find good customer service now a days. No nobody told me to leave this review I chose to do it on my own because that’s how satisfied I was after my call with Cast & Crew, again thank you!

Review №6

2019-05-21 21:37:11

I had great service from Christian Resendiz today. I moved two years ago and my checks were coming to my new address, but somehow my W-2 address didnt get changed. I made some errors in filling out the address change request and Christian worked with me to make sure everything was changed properly. I apologized for making him do extra work and he was very gracious in his response.

Review №7

2019-09-06 18:16:54

In a panic I misplaced my W2s and to make matters worse forgot my password to access and reprint them from C&C. Christian Resendiz walked me through accessing my desperately needed W2s today. He was so helpful and very professional. Now I can rush out to send off my taxes - thank goodness for extensions!

Review №8

2021-10-19 23:45:07

Utterly despicable customer service & inability to take due diligence in paperwork with final confirmations for any obvious errors, & then performing actual payroll duties in reaching out via text or phone for corrections. Proper ethics & respect for simply reissuing check errors are apparently beyond their capability.

Review №9

2019-04-12 20:20:05

Although their employees are super friendly, I am appalled that in order to make a correct a wrong Federal Is # made on my check stub, I was asked to email them on an UNSECURED EMAIL SERVER the following sensitive info:My first and last name,The last four digits of my Social Security number,My correct Federal ID numberThe incorrect federal ID number that was reportedIt’s unconscionable that it is t mandatory for a company that deals with payroll/finances/money is not made to investing in a secure server in order to protect the publicist sensitive information. I have been trying to reach a human being in the help desk Dept to see if there’s another way I can send the information and only get a voice mail machine.So frustrating! I am going to send the info but I won’t be surprised if I see Cast and Crew on Fox News or CNN anytime soon relating to a breach of customers sensitive information. Just outlandish .😞

Review №10

2021-11-25 20:43:21

Their online is the absolute worst!!!!!!!!! Every time I try to log in I cant. Im on with customer service EVERY TIME I have to log in with them! Whether it be start paperwork or checking to see if my check has been processed. I really wish ever company would use another payroll company. Its that bad! Regardless of what device I use.

Review №11

2020-03-04 19:08:27

Five stars for Lissette Salazar at the Employee Help Desk. Being tax time, I understand wait times are long. I used the call back option each time I called. First time the rep called me back, the call got dropped & they didnt call me again :( The second time a rep called me back, they transferred me to someone elses voicemail. Lissette called me back on my 3rd attempt and took care of business right away! My W-2 reported more earnings than I had received. Lissette found the check in the amount of the difference, got me a copy of the check front/back, and also provided me with a copy of the check stub with payment details. She was FRIENDLY & EFFICIENT. Thank you, Lissette!

Review №12

2020-03-12 14:10:06

Big thank you and shout out to ms Nallyve De Leon very happy with her service. Very thankful for her assistance. She was out standing followed up with me and made sure I was good. She should get a promotion she takes her job serious and I appreciate her. Thank you again ms Nallyve De Leon.

Review №13

2020-08-27 01:23:03

They have very long wait times on the phone, but have always been helpful when finally reached. A big thank you to Vanessa Del Rio who quickly and painlessly helped me get a check reissued!

Review №14

2020-03-30 15:53:51

Five stars for Representative Roza Mason. Her thoughtfulness towards my payroll situation was delightful. Roza displayed professional attitude when speaking with me. Also, had some difficulty in using my Chrome web browser in viewing their portal and she found a unique way to fix it. Very clever. Roza politely explained of how important every client was to her. It was certainly a long workday for Roza, but she was not finished for the day until everyone on her call-list was consulted by her. She found my solution, let her find your solution. Job well done. Thank You, Roza Mason.

Review №15

2020-10-10 01:14:33

Horrible. Much worse since Covid. Good luck getting anyone to answer your phone call. Just learned they check their mail once a week. A company with nearly 1000 employees only checks the mail once a week. EP is better.

Review №16

2020-03-26 15:29:21

They gave their employees only one day to work from home for the quarantine and then made them all go back on Thursday 03.26.2020. I am related to someone who works there and hes risking going in for a paycheck simply because they wont adhere to simple quarantine.

Review №17

2024-05-28 22:16:16

Terrible communication. Zero accountability.

Review №18

2019-04-12 21:39:19

Id like to work this out on my online W2 print tax forms that I am having difficulty getting into online. Got different passcodes, but no pin number yet.

Review №19

2024-06-27 01:10:44

Thank you for wasting my time

Review №20

2019-04-05 16:15:03

Ive had more than a few payment questions, and Roza (along with everyone else there) has been such a tremendous help. Really wonderful customer service.

Review №21

2022-02-25 21:54:01

They genuinely are no help at all when you call and just give you the run around. Very frustrating to see the

Review №22

2019-05-31 18:05:08

Wonderful customer service they helped through lost checks as I started a new job while moving

Review №23

2018-02-09 17:23:15

I was on hold with this company for over 40 minutes and finally had to hang up. I wouldnt give them my business if they were the last company on earth.

Review №24

2019-04-13 01:18:37

Excellent service! Roza is always a pleasure to work with and provides very prompt assistance!

Review №25

2020-09-29 04:08:46

These ladies are SO kind and patient!Wonderful experience!Thank you!!!

Review №26

2020-02-13 01:05:54

Terrible customer service. On hold on the phone waiting for 45 minutes (so far).

Review №27

2018-02-26 23:39:09

Whatever you do, do not apply for a job here. Youve been warned. They have an extremely high turnover rate.

Review №28

2017-08-17 22:03:33

Poor management very selfish most of the people I know dont like this payroll c ompany.

Review №29

2015-12-03 21:47:35

Outstanding operation with excellent client care!!!

Review №30

2015-03-26 15:47:07

Great work