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Carlsbad by the Sea Hotel in Carlsbad

4.1 (199) 850 Palomar Airport Rd, Carlsbad, CA 92011, United States

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Hotel

Location on the map

Carlsbad, San Diego County, California, US

Phone: +1 760-438-7880
Site: http://carlsbadbytheseahotel...

Opening hours

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Total reviews rating 4.1

199 Reviews for Carlsbad by the Sea Hotel 2024:

Review №1

2024-06-21 07:00:24

I am writing this review to prevent people from disappointment and ruined vacations. Unfortunately, my birthday and small getaway was not up to the standards we expected, and I would like to bring a few important issues to your attention. I apologize for the long read, But it will definitely save you from headache and disappointment.We loved the pictures and reviews that were provided on the hotel website, however, I should have also checked the Yelp reviews as they both heavily contradict each other, and I can now say that what you see in the Yelp reviews are 100% more accurate as to what you will experience at this hotel.Upon arrival to our assigned room (#118), my family and I immediately found the cleanliness of the room to be unacceptable, to say the least. We were welcomed with an overwhelming and incredibly unpleasant odor/stench that lingered. The bathroom had clearly not been properly cleaned and there was visible dirt and bugs in the shower and on the floor. I can not even begin to describe what was inside the sink hole (please see images attached). The floors and walls in general were stained with dirt, including the inside of the front door which had a clear outline of dirty footprints. There was also black mold in the corners of the room.I went to the lobby to express my concern and dissatisfaction. I was asked by the front desk representative if I wanted an AEROSOL AIR FRESHENER (obviously ignoring my concern and shutting me up with a temporary solution). I asked for a different room and was given keys to room #104, which was exactly like the previous one.I went back to the front desk and requested to speak with a manager. After listening to my already expressed concerns, she suggested that we CHECK OUT...I was shocked to hear that this was their solution. I stated that trying to find another hotel to stay at would be a great inconvenience and if there was any other solution to this issue. At that point she offered another room in a newly renovated building, which we had to repeatedly fight for until it was finally offered.Ever since this incident and disappointing experience, I have been trying to contact the General manager for 2 weeks. After finally getting in touch with him I was promised a resolution that I am yet to receive. All together it has been almost a month with nothing being done.My final recommendation is to look away and book a different hotel.

Review №2

2024-07-01 20:07:52

SPARKLING PICTURES ONLINE AND BOOKING SITES ARE A LIE! Carlsbad by the Sea is NOT a 4 star hotel. I think this place is seriously understaffed, which is the only explanation for the state of the property and lack of cleanliness. We did receive a small discount but we will never be back nor recommended this place to ANYONE! The manager attempted but HIGHER UP MANAGEMENT NEEDS TO STEP UP HERE!!!Pros: (which have nothing to do with the hotel)*The Windmill Food Hall which is NOT affiliated, just right next door. We will be back here for sure!!*Outlet Mall across the street.*Kings Fish House and BJs within walking distance and open late.*Close to beach and Carlsbad Village.*OK, I thought of 1 Pro. The beautiful rose bushes on property.Cons:*Dirty, smelly rooms. A variety of hairs including pubic all over the bathroom/floor. Red spot on floor next to the front door when wiped up appeared to be blood. Bed linens smelled used and gross, even the tag on the comforter was up by the pillows which means they just rotated the blanket. Thank goodness we brought blankets. No insulation in walls, could hear every conversation, shower and footstep from surrounding rooms.*Requested toilet paper one of the days at 10am. That night, around 6pm still no toilet paper delivered and we were out. Went back down to the front desk and they had none BUT WAS OFFERED THE 3/4 USED ROLL FROM THE EMPLOYEE BATHROOM. The room 2 doors down from us had been propped open all day with towels. After telling the front desk about that as well and nothing being done, I went in and took an unopened roll of TP from the bathroom.*1st night probably 30 people at the pool/hot tub and about half of them were drinking out of glass beer and wine bottles. Also no pool towels. Didnt feel safe with glass at the pool. 2nd day hot tub out of order. It was dark green. 3rd day entire pool area closed. It reopened later that day after TONS of chemicals were dumped in to the pool. After the pools 10pm closing time, front desk clerk and his friends were hanging out at the pool, smoking and listening to music.*EVERYDAY ALL DAY BAGS OF TRASH AND LINENS SAT OUT ALL OVER PROPERTY. Bags and bags of trash just sitting there for days.*Dresser in our room. Top 2 drawers wouldnt open. Bottom 2 drawers stayed open all the time. Had to use the ottoman to keep shut.*Housekeeping attempted to enter our room at 10 AM (checkout is 11 and we had NOT checked out yet) and thank goodness we had the extra inside lock attached because I was standing in front of the sink naked. Besides obviously not checking out, my boyfriend was in the shower, with the window open (there is a window up high in the shower) and the window is RIGHT next to the door. AND THEY STILL TRIED COMING IN??!! Super creepy and scary.

Review №3

2024-06-25 04:14:32

I dont want to share how amazing this place is within minutes from Legoland. My family loved the area * food court so much, we went back just for that without any requests for Legoland! I even got then to walk around outlet mall & nursery across street. The beach was only 5-minute drive!

Review №4

2024-04-05 15:29:51

Clean hotel grounds, and the pool was really nice, nice hot tub but too much cleaner in it which led to a TON of soapy bubbles which made it hard to relax.We had an issue in the hotel and when I called to ask for help sky or they said someone would come by and they never did. The staff at the front desk were nice and helpful for the most part.

Review №5

2024-06-21 07:31:13

Seemed like a fine room at first but could not after trying to spend one night. There were clogged drains that were never fixed, broken AC that smelled like mold in every room we went to, and bugs everywhere: spiders, roaches, all of it. Also could never get ahold of the front desk for help.

Review №6

2024-05-24 14:29:12

Rooms definitely need updated but every staff member I encountered, had a smile on their face and were happy to help us with whatever was needed. Housekeeping did amazing at cleaning our sandy room, would stay here again no doubt!

Review №7

2024-02-26 19:21:33

Let’s start off with the front desk. She was very lazy. Didn’t have shoes on was not professional at all. She sent us to a room that had just been fumigated! The room Smelled so bad you could not breathe! It smelled like raid for roaches. When my husband went back to the front to tell her she said “ I don’t know why I sent you over there, That room has been fumigated” She gave him a room by the front entrance at the top. The worst part was that there was people in that area of the fumigated room. I am not sure how they slept with that horrible smell. I would not recommend anybody to come here! The rooms are old and very outdated, and they still stink.

Review №8

2024-05-03 12:47:16

The room next to me was vacant and my first night an alarm in that room started going off every 15 minutes started at 4 am. I told front desk, they dismissed me. When I got back that evening it was still doing it, went back to front desk, that guy actually sent someone to check it out, they turned it off… about an hour later it started again. It did finally get taken care of. Also there was no phone in my room and I was in one of the farthest rooms away, makes me feel safe walking there repeatedly alone. The AC in the room only worked one day. The bathroom had black mold on the floor and the floor in the whole room was dirty, I ended up sweeping it myself after asking for it to be cleaned and it not happening.

Review №9

2024-04-04 23:35:25

Honestly, kind of awful. I paid $1600 for a LEGOland vacation and upon arrival to the hotel, They said that we need to pay an amenities fee but on the website it says its included so on top of my vacation I just paid another $300 just to check in. Just trapping vacation goers by having an in house policy thats only told to you upon arrival thanks guys.

Review №10

2024-04-27 01:08:42

We stayed here and went to LEGOLAND, the hotel was a very good price the hotel room was very clean the little patio was cute. Our television would not turn on I told the office and the maintenance man checked it out about 10 mins after I told the office he fixed it. The location seemed safe, you can walk to the mall and legoland. There’s many places to eat and gas stations are very close by, the beach was about 5-10 mins from the hotel. I would definitely come back.

Review №11

2024-03-05 15:32:35

This is a motel. Doors open to the outside. The man at the front desk was wearing sweatpants. Rooms are dingy and dark, only 2 lamps. There are 2 double beds only, which are old and squeaky and move when you sit down. The sheets are ultra starchy and very stiff. The shower is old and creepy, my sink had a hairline crack down the middle. We stayed overnight only because of our late arrival. We checked out the next day.

Review №12

2024-03-31 04:05:45

Stayed 7 nights taking the family for a quick.The good:Perfect location to visit stores, Legoland and the beach. The price is really good, When the pool heater works can really enjoy a night swim. Most of the people really attentive and a plus the shuttle to Legoland. The windmill food court has really great choices for lunch and dinner.The Bad:Back door broken, some of the power outlets did not work. The small fridge made a lot of noise and often woked up by it.The worst:Plumming issues, shower mixer did not work always had cold or boiling water complained about it and got an offer for changing room but no warranty that would not have plumbing problems. While complaining another person was also doing the same thing but from 3 out of the 5 rooms he had. The pool even though its advertised as heated only 2 days of my stay was actually heated.Over all enjoy the stay but mostly because of the things that are nearby as mentioned the location its a really good one but the hotel needs maintenance and seems like they dont care about the experience of the costumers since they will keep having new ones due the location.

Review №13

2024-04-20 05:53:19

I went to an event there, not staying in a room. GPS takes you to the gas station on the corner. Lobby is very dated and unattractive. They did a great job posting signs to lead to the event. All the people were very nice.

Review №14

2024-03-21 18:06:36

No wifi in our room and There are bugs. We killed a roach and a spider. The roach was on the bed. The rooms were probably two stars, not dirty though. Not enough lighting in the room at all and the AC rattles loud. Room 150 has NO WIFI all three days we were there so they refunded us for that. Was SUCH an inconvenient thing and was horrible. They forgot to give me kid a Lego toy when we got there. The pool is not heated, but they say it is. They didnt bring us things when we called to request blankets. All around bad experience very loud being on bottom floor.Only good thing was the Legoland shuttle.

Review №15

2024-06-10 21:04:24

This is an odd place. People get married here. There are hotel rooms. Theres an area thats just like a food court at a mall and theres a corner of the place where theres one pinball machine, couple video games and a bunch of kids running around like its Chuckee Cheese Pizza.Why was I here? It was my birthday and I asked my son that lives in the area where to get seafood and he suggested this place. It also has one pinball machine which was 60% of the reason I tried it. When we got there my brother and sister went right to the bar for drinks. My mom was not havin the atmosphere at all and demanded we go to a real place to eat dinner. I played 3 games of Jaws and we left. Would I go back? I cant think of any reason why

Review №16

2024-03-19 16:01:37

Nice place, great pricing, but cleaning rooms was not done once. We had to ask daily for towels. We were never told they clean rooms upon request. So our 4 day stay our roomscwere dirty no trash taken out. Our rooms were a mess.

Review №17

2024-06-15 05:00:39

Worst service ever. Both nights waited at least 30 minutes in the lobby while employee was smoking weed in the parking lot! Don’t stay here the lobby was full of angry people. No pool towels either

Review №18

2024-03-15 16:39:18

I am comfortable saying this hotel is only in business because of its proximity to Legoland and the attached wedding venue. We had a block of rooms here for a friends wedding, and not a single person had a positive experience. The rooms were in disrepair--the sinks and shower were worn down and in poor condition, one of out two mediocre ikea lamps was completely broken, and there was a dead bug smushed on our wall upon arrival. Despite the dead bug, the cleaning staff were the only pleasant employees we interacted with. An older woman at the front desk was both condescending and dismissive when we inquired about the non-optional amenity fee--it was February, no one was using the pool. Or the sad excuse for a gym. Or the even sadder excuse for a business center (its literally a table in the lobby with a computer and a printer sitting on it.) When I told her we would not be using any of these amenities she said that it included wifi. I asked if she thought $12/day for wifi was reasonable and she said Sure, if you want to look at it that way.This hotel knows that they can stay in business solely because of their location. They are acutely aware of that and as such are unbothered by pesky things like guest satisfaction or providing an enjoyable experience. I would avoid at all costs if possible.

Review №19

2024-01-02 02:03:21

Very nice location, right in front of the Carlsbad Premium Outlet. They have a shuttle service to drop off and pick up to and from Lego Land, which is really convenient. The room was okay and clean with friendly staffs.

Review №20

2024-01-19 03:04:31

It wasnt a terrible experience, but it wasnt great either.Staff was friendly & helpful.My room said updated online, but the bathroom was not updated at all. The shower was terribly small and odd. I also requested a room with a terrace view but was looking at a wall. My biggest complaint was my room was right next to the 2nd floor stairwell. Every time someone went up the stairs and opened the door, it would slam shut behind them. It would shake the entire room. Not only that, I could hear the kids running around upstairs. It was very noisy. Lots of kids running around cause Legoland is within walking distance. My mistake for not doing more research before staying here. If you want quiet dont stay here.

Review №21

2024-03-19 22:38:29

DO NOT STAY HERE. Room was not clean, hair in the shower. Sheets and scratchy, very outdated room. Spider in the shower. Everytime pool towels, shower towels, or wash clothes were requested they always stated they were out and they would have to get some. Never came and cleaned up room the whole 3 days we stayed.Noise was horrible, neighbors playing music all night. Had to leave this hotel a day early feeling unsafe due to conjoined door and noisy neighbor who was slamming the door all night and blasting music. Not a good experience at all.

Review №22

2024-02-16 00:48:47

Easily the worse hotel experience I’ve ever had. The girl at the front desk was on drugs or just plain stupid and rude. She sent me and my family to the wrong room twice then on the third time to a dirty room that hadn’t been cleaned. Then charged me instead of canceling the reservation. I don’t understand how this place is in business.

Review №23

2024-05-14 23:45:18

Thank you for making our trip one to remember! By far my best experience in California ever! BEAUTIFUL ROOMS & POOL!!! Staff was absolutely fantastic. Very helpful and pleasant to talk to!! Thank you!!!!😊⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Review №24

2024-04-30 06:18:47

They have a legoland shuttle. Parking is free. lots for food options near by. Also a heated pool which is cool. great value for price.

Review №25

2023-11-30 21:18:35

Just do NOT book here. The support staff are so nice and I have absolutely no complaints about them. My issue is that this should be rate on the level of a 2 star MOTEL. My bar is fairly low as far as what I need in a hotel. The things that I arent a deal breakers: no breakfast, no elevators (which is only because Im able bodied, but this is not ADA functional at all), and even being close to the freeway. The location is decent as its off the freeway, but I image if you are on the street side it might be loud.Ill start at the beginning I walked in and on first glance it appeared decent- hairs in the bathtub from the prior guess, a pretty decent feeling of film on my feet when I walked around which made it clear they didnt mop ever, and severe areas of questionable staining. It also became very apparent in a short amount of time how dilapidated this place is (see pics below). The major issue I had was the amount of noise in the room. This was not just thin wall noise (even though I heard every noise including the loud screaming kids,I accept is to be expected at some hotels). It was the persistent noise- the sound of very loud running water and pipes, the sound of scraping, the rattling of the shody heater (that didnt really work until maintenance fixed it and then it was just constantly making a clunking noise), and the intermittent slam of metal against metal. All these noises were so loud I literally did not sleep and I couldnt even drowned it out with the TV at a high volume. They offered for me to move rooms, but I declined as this doesnt not solve the primary issues- poor hygiene and old facilities. This place is a tear down!

Review №26

2024-04-09 03:25:17

Do not come here unless its your last resort. You get charged a deposit of 150 which isnt mentioned on the website and you find out once you get there, also the cleanliness is poor the toilet wasnt cleaned neither were the nightstand or the tv stand. The spa isnt clean, so dont go there. Also, if you are staying multiple days, you need to request room service, or else they wont come to clean your room or leave you essentials.

Review №27

2024-03-24 14:17:30

There was not TV channels at all. The first day our heater didn’t work my kids were freezing it was horrible, there was no phone in the room had to use my own cell phone to call the front desk. The hotel is outdated and needs a lot of maintenance. Customer service was not the best. Won’t stay there again.

Review №28

2024-04-02 05:50:13

Not worth the rate. Place is run down and the room was not clean. Didnt want to walk on the floor with my barefeet. AND there were some kind of bugs in the tub. You are only paying for the location.

Review №29

2024-01-24 00:18:59

Great location for Legoland. Hotel offers shuttle service to the park, unfortunately had to take an Uber back to hotel as driver was on a break and there was only 1 person at front desk.

Review №30

2023-09-17 16:52:14

I dont know where any of these more than 1 star reviews are coming from because our experience was one of the worst that I have ever had at any hotel. There was peeling wallpaper and the entire room needed a massive update. Everything was dirty. We originally started our stay in a specific room. In the first room, there was mold in the bathroom, a space under the door where many spiders and bugs decided to crawl through, the shower was broken and spewing water everywhere, you had to hold the toilet to flush it and it ran. I pulled back the sheets and there was hair in the sheets (they were not clean). The rod on the curtain broke just by pulling on it to close it. We woke up at 1 in the morning to a huge black spider on the wall and on the floor. A lot of the rooms back either a very busy freeway or street so it is loud and you can hear pretty much everything. The staff is not very friendly or accommodating and act as if you are there on their terms not because you paid to be there. We then switched rooms after someone I was staying with put up a fuss with the front desk about all of these issues. The second room was pretty much the same except for the fact that there was not mold in the bathroom. We were still killing bugs consistently. We were here for a wedding and the wedding was enjoyable, but the stay almost ruined the majority of our time there. Many people who attended the wedding had their own set of issues, like someone who came with an 8 month old baby and their heat unit stopped working, so it got down to 60 degrees in their room. I will never stay here by choice, and I advise that everyone reading this do the same.

Review №31

2023-12-07 18:04:22

We walked in and left within 30 min and booked at another hotel. Definitely needed updating and new sheets. The hotel looked nothing like the pictures or videos that are posted online. Very disappointed! Zero stars.

Review №32

2023-10-02 06:40:34

The worst experience Ive ever had. We were planning to have a nice short getaway but the hotel was awful. Pet hair all over the room. We went with my husband, my 4 year old son and 18 months daughter. I couldnt let any of them play on the floor or even sit on the floor. The phone was not connected at all. We went in and it was freezing in the roo. Turned on the heater but 3 hours passed and the temperature was barely going up. My son grabbed the paper cup which is usually placed next to the coffe machine, to drink water, I noticed a bright pink lipstick on. It was already enough and I went straight to the reception, I couldnt call them because our phone was not working even after connecting it. I explained them the situation and all I heard was we will definitely keep the cup here. Seriously????? They sent someone to fix the heater and luckily the maintenance guy came right away and fixed it. But why was it not fixed before they would have guests checked in? If they are not going to properly clean the hotel room, then they SHOULD NOT ALLOW PETS there. There were even dog hair on the bathroom sink, and the sink was clogged. Overall, the experience was indescribably awful. They did give us 50% refund but I didnt even care for it! All I wanted was to have a nice time with my family and enjoy, instead of freaking out and not letting my kids play in the room on a rainy day!

Review №33

2024-01-19 20:06:07

Stayed in December 2023. The staff was nice, but everything else was awful. This place needs a serious overhaul. DON’T book. Go elsewhere. Not a pleasant experience whatsoever. And the rooms were tiny and dirty.

Review №34

2023-07-01 00:54:49

The grounds are very nice. The people working are very nice as well. The location was perfect. Do know that the restaurants close by close at 8. (99% of them) So if you come after Legoland it might be tough to find a place. The rooms though were fine. Not stocked with soap and just a few towels. You can hear the people next door too. The location and shuttle makes it though.

Review №35

2023-09-28 17:47:23

This hotel is not great. Fifteen years ago it was probably really good, but it has not aged well. There was a stomach turning sewage smell as soon as you opened the door to go outside the entire 24 hours I was there. The AC unit was so incredibly loud and knocking that it made me laugh out loud - like slapstick comedy loud.If you want to go shopping at the outlets, you cant find a better location, but if you want to go to the beach - THIS IS NOT THE PLACE. It may say 2550 feet, but includes crossing the highway twice, as well as rail road tracks.The only redeeming quality was the staff. Everyone I spoke with was wonderful from the cleaning crew to the front desk team - just lovely and helpful people.

Review №36

2023-08-30 13:58:37

We have stayed here many times with great success. This time. Loud music all night near pool. Desk chair stuffing coming out. Coffee machine delivered grounds! Dresser drawers will not stay closed (tripping hazard). Lotion dispenser producing water Slider door so much rust on tracks full strength to try and open/closed. I understand you are updating…..I suggest you go to room 205 first!

Review №37

2023-10-13 18:02:00

Roomed smelled funny . Doors didn’t fit well and we could hear everything in adjoining room . Breakfast advertised not providedFirst shuttle at 0930 not helpful for early bird passes and took 30 mins to arrive after calling for pick up. No one from the desk ever answered the phone . We asked for room service everyday coffee and towels were not left . Had to walk to desk everyday for towels coffee and pool towels .Recommend legoland vacations drop this hotel from their vacation list . Not a good experience travelling with children

Review №38

2024-03-17 21:51:31

We actually didnt stay at the hotel. We visited the resturants that are in the opposite side. There were so many different places to try. I wish I could have visited one more time before coming home.

Review №39

2023-09-06 14:37:47

We booked here for our summer vacation since its location is close to Legoland (great location). They have shuttle service to Legoland if you don’t want to pay parking there but we didn’t use it. There are restaurant nearby (literally in the same complex as the hotel) if you want a quick bite. There is an outlet mall across the street too.Check in procedure was quick, easy, and friendly. The reception gave my kid a complimentary beach ball. Our room looked outdated. The wood of front door was chipped and had holes. The room looked clean but when we took off our shoes, the floor felt dingy. However, the bed was comfortable. We had a good sleep after a long day walking at Legoland. The bathroom needed a lot of update. It was small and the bathtub was chipped here and there. There was a swimming pool but we didn’t have chance to check it out.

Review №40

2023-07-19 06:00:47

I’d give it a zero if I could. The only thing ithas going for it is the location across from the outlet mall.It’s way over priced! We had the family suite, 3 beds, one bathroom. Bathroom is tiny and outdated. Beds are horribly loud and make the worst sounds if you roll over in the night. The floor was filthy!! After realizing why we had black feet after the first day, we kept our shoes on the whole time.The pictures do not give a clear idea of this place! It’s a motel at best.No safe in the room.Loud highway traffic.Musty smelling room.I couldn’t wait to leave this place! 3 nights and NEVER again!

Review №41

2024-03-12 16:27:45

This is a good place to stop, get a bite, and maybe use the restroom as your headed northbound on the 5 fwy. Its right off the Palomar exit.

Review №42

2023-11-12 16:33:32

The staff is rude. They are NOT pet friendly. The dog barked one time, and we had to cancel our plans for the day and drive 120 miles round trip and pay someone to watch the dog for us. We had to pay for a dog sitter, and even though we were forced to take the dog home, they still charged us $80 for the dog fee. The heating and air didnt work, we froze everynight. It clanked all night long like there was an earthquake. We couldnt sleep. The room had wallpaper peeling off the walls, and the exhaust fan didnt work in the bathroom, causing humidity in the entire room and mold all over the bathroom. One of the two queen sized beds looked like they never changed the bedding when we arrived. There was someones hairball on the floor. The room was literally discussing. The lady at the front desk was confronted about the AC making noise and the pet fee. Her response? Quote... Oh well.This is a miserable, rude, and discusting place to stay. We travel often and have NEVER had such horrible accommodations and experience with staff. I would advise you to stay clear of it. I almost forgot to add that the grounds are a hazard. There are electrical junction boxes sticking out of the grass near the sidewalk edges. This place is absolutely horrible. The entire staff needs to be changed and an overhaul of the facilities done.

Review №43

2023-07-19 03:52:15

Very conflicted.it was clean, safe, comfortable and had mod cons including usb ports.Had a decent sized balcony, but the door thereto took Herculean strength.Location convenient to the outlet mall. On-site food court provides fodder, not dining.Im not too snobby ( well, used to better, but better was booked on this spur of the moment trip).Overall, just a bit run down, but not dodgy, yet.If they put some money into room maintenance and customer service, I’d be happier.Call it a lodging, not a destination

Review №44

2023-05-25 03:23:43

Location is great - directly across from the Fashion Outlet.Super close to Legoland with free shuttle service to the entrance. Call them and they will come pick you up within 20 minutes.Staff are nice and friendly. The rooms are decent - no carpets making it seem clean. Bathrooms are a bit dated, however. Good supply of hot water and good water pressure.Air Conditioning works really well. Ample parking on site.Our room was facing the highway and the sound proofing is lacking so we do hear the occasional loud vehicles, sirens, mufflers, and semis passing by at night.Pool seem very nice but not too close to our room.Minus points because they did not clean our room. Appalling to find out after inquiring at the front desk that they do not clean unless requested. First hotel ever we stayed at which has that as their default. Requested for towels and they provided. Definitely a very odd hotel process.Bath towels seem clean and of a good full size.Mini fridge works well.Coffee machine works fine.No microwave - neither in room nor in lobby area. No breakfast but can buy simple stuff at lobby.Fashion Outlet directly across the street.

Review №45

2023-07-21 18:06:40

Bare minimum in the room. No hangers, hair dryer, mini fridge, no microwave. Sliding door fixed but not functional. Jacuzzi closed, drunks partying outside our room past 2am. Room had a very moldy smell, had to prop the door open to air out the room. Staff was not rude but not accommodating either. On the plus, location was great. I would sacrifice location for better ...standard accommodations

Review №46

2023-10-07 16:33:55

Ive stayed in roadside motels in middle America with cleaner rooms. I understand the facility is old (formerly Pea Soup Andersens) but that is no excuse for poor housekeeping. We witnessed housekeeping staff merely sweeping the floors out the door, no mopping. The edges of the bathtub had mold, the door didnt close properly, there were spiders and ants everywhere. The wedding venue was nice and it has an on-site food court with a wide variety of options and a large bar. But none of that made up for the lack of maintenance effort and poor housekeeping.

Review №47

2023-08-07 07:00:37

I stayed here 1 year ago and had an amazing stay. Sarah was incredibly helpful in making the stay as comfortable as possible and going above and beyond to provide excellent service. For instance, providing water bottle when I needed it, giving great restaurant recommendations, providing voucher for the windmill restaurant. However, ever since management had changed hands, the quality of service had dropped precipitously. Firstly, no more vouchers, and the shuttles don’t take guests anywhere except LegoLand. And when at midnight the neighbors next room were making too much noise (the baby was also wailing and the parent was yelling), front desk did nothing. I called twice (an hour between) and this lady with an accent was so useless. She basically said there was nothing she can do since she tried calling that room and they didnt answer. So what, you are gonna let the noisy guests wail all night then and disrupt everyone else? They need to have other staff on hand during the evening like they did before. This is ridiculous. I came back because of the excellent service last year but it’s a huge disappointment and I won’t be coming back anymore or pay this much for such a stay.

Review №48

2023-10-08 23:02:17

Not worth the price we paid, The room smelt musty and moldy, chipped paint with brown spots near bathroom. Ceiling had white spots on the paint. Phone and TV remote did not work. Could not call front desk to request towels and toilet paper had to call from personal phone. The room was dirty, floor dirty, along with the side tables. Limited power outlets.

Review №49

2023-07-06 03:38:51

Liked the room beds are ok. The room has a patio so you can sit outside and enjoy some fresh air I think this is a nice touch. The shower is nice has shampoo and conditioner mounted in the shower. And the Hotel is only a six minute drive away from Legoland.

Review №50

2023-07-19 06:56:15

Not happy about the service. We had a room with a leaking AC. Which is fine, sometimes things get broken. However, we told the staff about the issue the next day, and they were going to fix it.When we got back to the hotel room around 5 pm, a mechanic were standing on the sink below the leaking AC. The mechanic had his dirty wet shoes on the sink next to our toothbrush and other toiletries. You could see dirty spots on our toiletries from the dirt.Another issue about this was is we didn’t know how long time it would take to fix the problem or if the staff would clean the room after mechanic were done. We came back to the hotel around 5 pm to make ourself ready for a dinner reservation, and now we had to wait outside of the room.We told the receptionist about the issue, and the only thing they offered were to give some complimentary toothbrushes, and not a time estimate on when we could use our room.PS: the room weren’t cleaned properly. There is dust in the corners of the room and we found used q-tips in the bathroom corner.

Review №51

2024-03-25 05:09:14

Cant beat it. Good spot to bring the family. Has a secure place for kids to roAm around an outdoor bar. Good spot.

Review №52

2023-06-08 04:12:01

This is definitely a budget hotel that charges like a 3 star one. The rooms are dated, dirty and small. We went there as part of a group event, the rooms were from awful to below standard. One of the rooms had cockroach infestation. I got assigned a room facing the freeway that was incredibly loud. The front desk guys (the best and only good thing about this hotel) were nice enough to move me to a better room... facing the dumpsters and A/C units of the event hall next door! The smell was foul and the noise of the garbage trucks around 6 am. were a torture. The floor of our room was filthy to the point that we had to use a towel and water to clean it. Needless to say that we will never come back. I wish we could get our money back to pay for the treatment to get over the PDST of staying at this place. Btw, they have shops across the street if you want to buy at the outlets.

Review №53

2023-05-13 21:38:30

What a great place to get away for the weekend. Close to Rubys diner and Legoland. Next trip well go see on all flowers near by as well. Beds were comfy and amenities were great. Our room had a mini fridge that came in handy to keep our cold packs frozen and snacks and drinks cool. Definitely coming back.

Review №54

2023-10-15 07:46:17

First of All I like to thank you to Genesis the beautiful lady who helped us and everyone else at the front desk. She multitasked like no one Ive ever seen. From checking people in, to answering phones, switching rooms for those staying, giving family guests coming from the pool (a adorable five year old lil girl) towels and all this with a reasonable attitude along with sweet smile 😊 I was brought up like...if you dont have nothing nice to say dont say nothing at all. Learned Also, just as you want men to do to you, do the same way to them. Luke 6:31 Golden Rule. I was raised in California my Husband and I are coming from San Antonio Texas. We came back to visit family and see my hometown views! 🎢🏙️⛱️ So far this Hotel 🏨 has been awesome 😎, a mini resort feel, the prices are affordable and the location is awesome! Nothing is perfect in life of course but, our stay here was not the Ritz Carlton nor was it the Motel 6. It was just right and about near perfect! 😁I want to say thank you and I appreciate your wonderful hospitality. 🤗 Much love, best wishes for future stays and your business. We will always remember our stay in Sunny California at Carlsbad by the Sea Hotel. 🌊💙 Marcus & April 💙

Review №55

2023-08-12 15:30:18

I normally do not post reviews, but we checked in to find another room had bed bugs, the manager wouldn’t refund nor would they offer any Lysol or anything to spray the mattress with. Tv wouldn’t work right, called the front desk, they don’t know how it works. Management is awful here. I won’t stay here again. I will be writing a letter to the Best Western President. Save your money and spend a little more and stay some place else. This hotel i am referring to is Best Western Carlsbad by the sea.

Review №56

2023-07-03 07:00:54

The location it’s self in a nice area.clean room but small, at least if there was a side couch or a regular chair in the room would be much better, Bathroom below the standard also be ready to hear your neighbour’s conversation,.I just believe that’s any hotel should consider to offer a complimentary water if it’s not bottle in the room regular tap in the lobby will be fine.

Review №57

2023-10-01 00:02:04

My family and I stayed here in July; it was 4 days. We took my 7 year old to Legoland for his birthday and only stayed here because it looked nice and was a partner with Legoland. The first room was on the second floor and had mold in the shower, so they moved us across the property to a room on the first floor and that room did not have a working door lock, so they moved us next door to that room (I believe the Pom’s were 219,124,123). We spoke to the GM that said he was going to put in the request to Legoland to refund us for 2 night, and this was July 23rd to July 26th; since then we have called 3 times, out of those 3 times we have left a message for the fam to call us, left a VM on the GM machine and just left night left another message. I live in AZ so I cannot just drive over to talk to someone. This place has the worst service ever and should not have any affiliation with Legoland because it makes Legoland look bad. I am still waiting on a call and will leave a new 1 star review everyday until this situation has been resolved.

Review №58

2023-10-24 20:21:45

Where do I start? We checked in late after returning from Legoland. Let me just say it makes sense why this hotel had the deal of booking with them when you went to Legoland. So they can continue to be in business! If I would have read these reviews, I would have told my husband hell no!We walked to our room and a family was playing outside, but it was almost 9pm. They think people wont be sleeping at that time? We step inside and it looked ok. But then slowly, but surely, I see a few things. A nasty spider on the upper right corner from the door. It had eggs or maybe baby spiders. I hate spiders! So, my mind kept thinking of that. My mind wasnt at peace thinking that thing is going to move. Then, I noticed above the closet entrance, the ceiling was lifted and it looked dirty. There were areas that had a bad paint job. I agree with another reviewer. This place looked more like a motel than a hotel.Then my husband moved the mattress (he always checked mattresses for bed bugs) and there were 2 empty beer bottles. What the heck!!! Why would that be there?Then we saw another creepy crawler in the tub.Another issue, which Ive seen other people state here, is that you can hear so much noise. But to me it was the people upstairs. They ran and walked pretty hard across the floor. I couldnt sleep that night. But I briefly slept, just to dream about an insect going in my ear. I mean it was such a bad night for me. Thank God our sons slept through the night.I dont know how they are actually doing house keeping. I did a couple ladies cleaning but what exactly are they doing?My experience here was horrible. And after reading other reviews, my goodness, theres no way we will be coming back here. No thanks!

Review №59

2023-08-01 19:56:38

Great vacation spot! Rooms are clean and the service is great, good size pool with jacuzzi. Plenty of towels, and cabanas to seat or nap! It is next to a shopping mall, Legoland is a short distance from it, restaurants are a walking distance from it, and there is a food court just next to it!

Review №60

2023-06-11 17:03:18

Nice place with a great location.Very green and clean courtyard and room.Was placed in room 137. Handicapped accessible room. Room was clean and comfortable.Room had a refrigerator, microwave and coffee maker.This place is a little dated, the doors stick and slam. It is also lacking sound deadening. You can hear every step in the room above you. Also the freeway is directly outside the door which you can hear quite clearly through the night.Otherwise this is a very nice place and would recommend.

Review №61

2024-03-07 06:10:24

It was a great suite with a nice view,pool, jacuzzi, and a small dining hall.

Review №62

2023-05-03 15:46:15

What a fun fun fun fun place to stay! The area is wonderful too! Everything is within walking distance, including the gorgeous beach! The nice thing about this hotel is the pool and theres also a fun play room with ping pong and other fun games. It is a very upbeat area with all kinds of happy people!

Review №63

2023-04-09 19:43:45

This place is ridiculously overpriced. It is more like a motel than a hotel. Everything is run down, especially the unheated pool, where youre likely to hurt your feet on all the cracked concrete. The sign that says the pool heater is broken and theyre working on fixing it looks very old. I had to carry my heavy suitcase up the stairs to our room because theres no elevator and I got no warning of that. Things were not clean, as shown by the swimsuit sanitary sticker that was stuck to the wall. The only reason this gets a second star is that the room had a microwave and fridge and was comfortable. And the staff were friendly. But you would never know its by the sea because its surrounded by strip malls. Yet its walkable to almost nothing.

Review №64

2023-07-07 14:51:06

Felt like i stayed at a motel. My room smelled. The floors were dirty. The fridge leaked and was loud. Door locks werent secure. Looks like someone tried breaking in and they never fixed it. One of the drawers kept randomly opening on its own so i stuck a peice of plastic in between to keep it shut. The springs on both beds were extremely LOUD. My son weighs 40 pounds and even when he moved throughout the night i can hear him. I really regret getting this room because there was other actual hotels in the area for the same price. Never again. If i could give zero stars. I definately would.

Review №65

2023-10-19 20:10:16

I dont even know where to start. This place was awful. Our bathroom sink was clogged and it would take hours to drain. There was never any hot water, so we were unable to take a shower. There was a very loud noise coming through the ceiling. It sounded as if there were pipes breaking and it rattled so loud it woke up my kids multiple times. When the door was shut to the room at night you could see light beaming through the side of the door. The bottom of the door had a metal strip on it and it was broken off and hung off the door scraping my daughters leg. We found a massive spider in the bathroom when we first got there. We tried to call down to the front desk and the buttons were broken and nothing happened when we called the number. The a/c would only go down to 69 degrees and it was a warm weekend there and that did not help. Even when we ran the a/c the loud noise that it would expel while on was so loud we couldnt leave it on while we slept. This is so unacceptable for us paying over $500 for three nights. I will never stay here again and I will be adding my review to all platforms available.

Review №66

2023-04-09 13:17:18

Place was very nice, the staff especially in the food court were lovely. The only issue we had was very poor water pressure in the shower and the $17 dollars they charged for a can of spray on 15 spf sunscreen. I would definitely go back. The location is great.

Review №67

2023-08-01 22:48:14

Unfortunately I dont have great review. Staff was nice but the rooms were dingy, spider infested and nats too. Door had damages on it, sink was cracked and chair was scratched up. Water damage too.Dusty and felt more like motel. Location is great but this place needs better maintenance and upgrades to rooms.

Review №68

2023-03-27 00:38:51

Love the location across the street from Carlsbad shopping outlet and 10 minute walking distance to Legoland. Next to the hotel is the windmill food court they offer a wide variety of foods. The hotel is clean, however, the pool was not heated so I couldnt utilize the pool. The staff is very helpful the gentleman that checked us in showed us where to Park. Room rate is reasonable.

Review №69

2023-08-06 06:39:30

By NO means stay with these inconsiderate and heartless people. Not only dishonest, but they are without any compassion whatsoever. After charging my credit card, and securing my room, they refused to give me the room when I arrived after a long trip and delayed flight, with an elderly parent and two little kids. Id give them zero stars if possible. Google maps has more empathy than Ivan and Ezekiel have. Do NOT trust them. They will take your money online, then bait and switch you, taking your room away, without a refund. If you do stay here, plan on spending a week fighting the fraudulent credit card charges.

Review №70

2023-01-30 03:32:47

Me and my daughter stayed here for our trip to Legoland. The service was great & they were accommodating & hospitable. If you look closely the outer hotel looks a bit older & shabby but the rooms were nice, clean with a modern touch. Great pluses that we enjoyed were the food hall connected to the hotel, the proximity to everything, minutes away from the beach, the Flower Fields, Legoland & shopping outlets! Also the shuttle to Legoland was a nice touch. My daughter really enjoyed her stay and wants to return.

Review №71

2023-05-25 23:58:07

Fast check in. Clean room. Parking right in front of the room. Check out was also quick. Grounds well maintained. Beds comfortable. Towels soft. Microwave and refrigerator, very important to us. We enjoyed our stay.

Review №72

2023-08-08 17:52:45

PLEASE BOOK ELSEWHERE!!!If you wanna stay in a motel that charged over 600 for two nights then stay here. The rooms are outdated, they have mold, there are unknown stains that I dared myself to clean just to see if they would come off with water and they did, but being and orange red color I let it be. The door plate is shifted the peephole is more blurry than my vision when my eyes are crusty in the morning lol. Wall paper is coming off in the restroom, there mold in the restroom, rust in the ceiling from the sink, tv stand leveled out by only God knows what, the drawer kept sliding open on its own, even after closing it. The tv is old, the remote control seems like it was purchased on Temu. We stayed on the second floor and it felt as if we were gonna fall through of how much flex the floor has, it just feels cheap. I wasnt able to slide the door open to the balcony after unlocking it, took me and my wife to slide it open lol. I was going to pay $600 dollard for two nights, which I didnt mind paying the amount if the room was worth but i felt like I got catfished. Take your money and go elsewhere, I went 10 minuted further south and stayed at Hampton Inn Encinitas Cardiff Beach Area for way less and a much better hotel. I had previously stayed here and i would stsy here again.

Review №73

2023-04-05 17:26:06

The place is so centrally located minutes away from Legoland with a shuttle no need to go through all the entrance lines with cars or pay . If your bothered by noice definitely request a room more I side the property. Our door faced the freeway and it was horribly noisy all night no door insulation. Another possible issue are the beds... rock hard...No give whats so ever. Besides those really clean establishment. Read the signs in the room.

Review №74

2023-01-24 00:53:59

Service was top notch! I was able to bring my dog, I had a lot of luggage and dog supplies. The front desk clerk met me at my car to help me. I was so pleasantly surprised and grateful. I then had car problems, I dealt with several staff who were able to try and get closest room available, since I had so much to move. The food recommendations from the hotel clerk was spot on...loved the windmill food mall next door. Already told several family we need to stay here for future trips.

Review №75

2023-02-02 18:56:56

Customer service was good, the staff was great as you can see on other reviews. The rooms were clean, and there was enough towels in the bathroom. However, the bathroom set up is the worst I’ve ever seen. You can use the toilet without getting your feet wet. The bed was somewhat confy but very noise/shaky, and the noises during the night were not pleasant (other guests and room settings). Would not stay here again with this set up.

Review №76

2023-06-12 15:12:36

Completely tone deaf to our complaints and deliberately lied. Before we booked here for our wedding venue and hotel, we asked if the pool was heated and they said yes. Come to the wedding weekend, it is not. When I asked the manager, he just kept repeating it would be fixed next week. The wedding and guests were here now not “next week”. He kept repeating that at least the jacuzzi was heated. Later that evening, a lot of the guests went to the jacuzzi and that TOO was unheated. I called the front desk, this time it was not a manager and he kept saying the same thing except now he was saying both Pool and jacuzzi would not be heated until next week. He said he heard the manager tell me both were unheated. Now he was indirectly calling me a liar. He kept saying, “I’m not going to argue with you”. Check your cameras. Absolutely disgusted.Aside from that, rooms are dated. Courtyard is well kept. Beware they hike up the prices during the wedding weekend that you book.

Review №77

2023-07-24 23:50:24

Would rather give a 2.5 Seriously needs to be named a MOTEL because that’s what it is! Desk service gave us wrong info for one of our rooms and had to go back 3 times. Nice room for a motel and easy to park outside of it and walk up the stairs. Clean and neat but prefer staying in a real hotel or Airbnb. Website was misleading. Wish I read the reviews before booking

Review №78

2022-12-23 17:59:47

The hotel has every basic requirement.They have a shuttle to go to the airport and legoland.However they missed cleaning our room and we left the next day so it was kind of a bummer.The walls were thin. You can hear your neighbors and if youve got loud ones, good luck.Overall a decent stay. 3.2/5.

Review №79

2023-03-03 05:09:54

Really like this hotel. Very nice staff and free shuttle to Legoland. And the food hall is awesome right next to the hotel. Great accessibility to a lot of things. Will definitely be back. Our room was booked through Legoland and we got a two day park hopper pass.

Review №80

2022-07-05 05:13:46

Very nice accommodations. Excellent guest services. Nice clean rooms. Fun pool for the kiddos and jacuzzi for adults. The windmill food hall was topnotch not a bad thing there. Everything was so delicious! Perfect location for great food and beach access minutes away.The premium outlets across the street were perfect for some retail therapy too.

Review №81

2022-11-18 05:06:35

This hotel is so serene, very clean, I enjoyed my stay. Location is everything the beach is about 3 miles away. The Carlsbad Outlet is across the street. Legoland is nearby.Heated swimming pool, next visit I will definitely bring my swimming suit. The room was clean and spacious. Will try and stay here again.

Review №82

2023-01-04 08:14:06

Great place with an awesome shuttle to Legoland, rooms close to the parking, which is free.. But we also had to request a microwave after being told on the phone they didn’t have them and the heater didn’t work or wasn’t turned on and they never ended up turning it on. The only real reason I took away one small star is that their mattresses suck.. It’s true, I’m sure they know it too. They deserve two stars removed but I also know the importance of good google reviews.. Haha

Review №83

2022-12-25 17:25:04

Terrible experience. We checked into 1 room and had to unexpectedly move rooms due to flooding seeping into our room from the room next door that was filling the entryway and bathroom with water. They moved us to a room across the property at 11pm and we had to move all of our luggage and were told that’s all they could do because there was no manager on duty at night to help us. The new room we moved to was missing furniture and had no hot water!!! We were too tired to complain again so stayed the night. The next morning we decided to move to another hotel because the experience was just so terrible. They only refunded us 50% of our 1 night stay and still charged us the $75 per fee for one night. Almost $200 wasted for the worst experience. Wish they would have compensated us more. Do not recommend this place at all.

Review №84

2022-10-10 04:16:25

The walls are so thin that I could hear naughty sounds next door.Theres no elevator to go up to the second floor. If you have to use a wheelchair, make sure you request the first floor.There were dirty towels on the closet floor in our room when we first walked in. The shower gel dispenser was empty. I understand they had to rush to clean my room so I guess the workers were pressured by the management to speed things up. Good thing I brought my own shower gel. Otherwise, everything else was good.They also charge security deposits upfront and will issue a refund if everything looks good after check out. Hmmm 🤔

Review №85

2022-07-19 23:12:58

Far and away the best experience Ive had staying at a Carlsbad hotel. The service was great, the staff is friendly and knowledgeable, the rooms are clean and comfortable, the pool is heated perfectly, and the location is fantastic. Its right next to all the great Carlsbad attractions like Legoland, the beach is close by, and same with the village, but also plenty of shopping and great restaurants to choose from all within walking distance.I had to make last minute reservations, which they were able to help me out with. I also had to extend my stay at the last minute and they were able to get it done.All and all, it was a great experience. Id highly recommend this hotel.

Review №86

2023-05-31 06:43:26

The best thing for the hotel is location. Closed to the Legoland. It provides shuttle bus service to and from the theme park. This saves $30 of parking fee. Surrounding it are food court and restaurants. It is really convenient. The downside is there is no in hotel restaurant.

Review №87

2024-03-09 20:12:59

Nice place until the planes start flying at 7am.clean rooms. Friendly staff.

Review №88

2021-07-11 01:03:24

We stayed here for 3 days. The check-in/out was easy. The staff was fairly nice. The shuttle drivers were extremely friendly and drove us to Lego Land and back with minimal wait. The pool was open pretty late and was warm, my son enjoyed it. We did have to go to the desk and ask for towels though because they were out in the pool area. The jacuzzi was closed so that was a bummer. The food hall next door had great food choices 👍Overall the room was the disappointing part, it looked nice and was roomy and had a smaller porch just outside. But the room was very muggy/humid with no circulation. When we got back to the hotel from being out all day the sheets felt wet and so did all my clothes. We were unable to reuse towels (like in other hotels) because they never dried out because of how wet it was in there. We requested more towels but could only request 3 or 8 which was weird. The bathroom was the worst part of the room, it smelled like beach and was very wet and all the soaps were empty, it didnt seem cleaned. Luckily we had our own so I didnt bother mentioning it. Overall disappointing after our other stays at the Holiday Inn. It could have just been the room we were put in or maybe this is the norm in Carlsbad? Just wasnt what I was expecting. We were pretty much only there to sleep so I just went with it 🤷

Review №89

2022-11-05 07:32:14

So disappointed with our experience. We were staying at the hotel for our wedding and the hotel hosted a bluegrass event with 24/7 music permitted. We were not warned of this and the night before our wedding they played in the courtyard much past midnight. After several complaints to the front desk, they did nothing and had no regard for their other guests. Our family had an entire block of rooms and are paying customers. The utter disregard for the other guests at the hotel was absurd. Because of this experience, I would not recommend this hotel to anyone. Never have I stayed somewhere with zero regard for their guests comfort.

Review №90

2022-04-12 15:27:36

The rooms are so noisy. You can hear every step and word said in the rooms around you. The guests in the room above sounded like they were straight up leaping and stomping around their room, and the room next door were complaining about something and started yelling about calling someone. I called the front desk, but they said they had no other rooms available. The person I communicated with was very kind and apologetic, though, and even followed up when she had more information on the situation. The room was big, which is nice, but the beds arent very comfortable. The woman who checked us in wasnt very welcoming and was talking to the other receptionist about how she accidentally checked someone in and apparently they irreversibly charged their card. The location is convenient but not at all worth it.There was gunk on our tub and it was clogged. I did, however get a call from a manager who was extremely helpful.

Review №91

2022-09-10 15:26:37

We booked the family suite so that my husband and I could have a separate space from our toddler son who doesnt go down well if were sharing a room. Because this place is affordable, I thought why not. Ill tell you why not. The main room with king bed and living space had zero working thermostat on the hottest weekend, Labor Day weekend. The only working thermostat was in the other room which is just a double queen bed. We couldnt even keep our doors closed because our room would get so warm. We ultimately ended up waiting until our son fell asleep and went and slept in the other bed next to him. So we spent a lot of money to only end up sleeping in a queen room. In terms of the state of the room, the bench at the table has stains on it, theres a little wear and tear thats noticeable. And its across from the freeway. You can hear the cars from the bathroom but not from the beds. The other issue that we had was that we used their shuttle service to get dropped off at Legoland. It was great getting there! We just couldnt get picked up. We tried calling for 30 minutes and it would just go to voicemail. Eventually, we got through but we sat there waiting for 45 min before we got a shuttle. Other than those issues, the pool is great. Being nextdoor to the food hall is really great! I addressed both issues with the staff and they seemed indifferent to my concerns, saying they would look into it.

Review №92

2024-06-08 00:25:48

What a great place to stop and eat. Sonny choices. Great using.

Review №93

2022-10-19 01:12:08

The hotel bed was the worst I have slept in in a while. See picture attached. We went for a wedding which I am guessing is the only way this place stays in buisness. While we were there their front desk staff decided to call our room at 230am to report our room was to noisy. We were sound asleep. Turns out it was the room 2 doors down. They would have known this had they sent someone to check before calling like a normal hotel. Ac was broken for the first half of the stay. The family 5 doors down had a roof leak and leaked water all over there clothes and all they offered them was a 150 dollar food credit. They should have refunded the stay. Before there owner responds I sent them an email as well before I left this review giving them a chance to make it right. Definitely spend your 275.00 a night somewhere else. Unless you like sleeping on a skateboard ramp.In reply to your response. Before I posted this review I emailed you management team to explain the situation. I never heard back.

Review №94

2022-11-12 00:57:22

The staff were friendly, the grounds were clean, and the attached wedding venue was excellent. The issue lies with the rooms themselves. In my particular room we had a pinging sound (similar to leaking pipes) coming from the ceiling all night for both of the nights we were there. The interior of the rooms was sub par, but did the job for a few days. The internet was surprisingly good for being hotel Wi-Fi. Again I can’t fault the staff for anything, just the physical condition off the room.

Review №95

2022-03-13 19:52:53

This unique hotel was a great respite from our busy Legoland trips!The rooms were very clean and comfortable.The pool was great for the kids.Lisa and Chad were so helpful and nice!The food hall had a lot of choices, which was great for our picky little eaters.Outlet mall across the street was convenient, too.

Review №96

2022-08-24 01:41:54

Facility is clean but a little run down. The name is misleading, as this is a motel, not a hotel. The walls are paper-thin so you can hear everything from the adjoining rooms, which didnt help when a large drunken party started at 3:00 a.m. on the balcony in front of our room and then moved into the room next door. I dont feel the staff did an adequate job of handling this issue. They did send security by, which quieted things down a little bit for about 5 minutes. After that, it ramped back up (with loud music) and the front desk wouldnt pick up our calls. This lasted until 4:15 a.m. I expected more from a facility that charges $300/night. On the plus side, the pool was nice and the location is convenient, but I wouldnt recommend this to anyone.

Review №97

2022-09-14 14:23:41

Until 8 years ago, I lived in Carlsbad. So when I decided to take a trip back, I decided to stay at the Carlsbad by the Sea hotel with its iconic windmill across the street from the Carlsbad Outlet Mall. Some things went right, others did not. Heres what went well. The location is incredibly convenient to Palomar Airport Road, the outlet mall, I-5 and the beach. There are enough local restaraunts nearby, across the street in the mall, across Palomar Airport Road, or on the other side of I-5. The staff, when called, were pleasant enough.Heres what I didnt enjoy. The room was dark, even in daylight with the curtain open (it only seemed to open half way). The rooms themselves are old and shabby. The bathtub was so slippery I was afraid of slipping and falling, so I had to call for extra towels to put in the bathtub for some traction and was gripping the window ledge and shower curtain holder to keep from slipping. The bathtubs themselves are a lawsuit waiting to happen.There was no maid service, except on request, and even then, you had to strip your own sheets and put them with dirty towels in a laundry bag and put it outside. They would only bring you a laundry bag of fresh towels and sheets, which you had to put on yourself. If you wanted your garbage taken away, you had to put it outside and reline the garbage bins yourself. The hard floor was never swept or vacuumed, and being by the beach, the floors became sandy and were not cleaned. There was no armchair, just an office chair for the desk area. There was no complimentary continental breakfast. For $250 a night, I do expect more.I get that people are still dealing with COVID, but at this point I think its fair to expect regular maid service. My brother stayed at the Best Western Oceanside on Oceanside Boulevard during the same week, paid less per night, and every morning there was a veritable army of maids cleaning rooms, changing out towels and making beds. The floor was carpeted, which was much more comfortable under the feet, and there was an actual comfortable armchair with an ottoman to relax in. There was a dining area with complimentary continental breakfast. It was pleasantly divine for less than $200/night (I think he paid $160 or less?).Ill be coming back to Carlsbad, but aside from location, I dont think the Carlsbad by the Sea Hotel lives up to its price. Ill stay at the Best Western Oceanside and get great service.

Review №98

2024-03-26 20:43:20

They have a shuttle to legoland and we had a good time

Review №99

2023-03-25 06:38:54

Filthy room with bugs. Will not be staying again and definitely do NOT recommend.Currently staying in the room tonight and tomorrow. I’ll be purchasing bug spray to spray the room first thing tomorrow due to the spiders I have already killed. Wish I would have moved the beds to find these before going to Walmart earlier.Had to purchase and change the completely filth filled air filter due to the lack of maintenance by the hotel. Currently VERY disappointed. I’ll provide an update if anything else comes up.

Review №100

2021-05-15 08:19:32

A fairly okay stay.The rooms were fairly well cleaned, however the room was not without its issues.Firstly there was at least an inch between the front door and ground, at night passing vehicles would light the room up, then of course bugs are free to enter. We slept with towels as door stops on the floor.Then the shower, not only is it set so low that you have to hold the shower head yourself, but the drain in the shower was not working so the water pooled to the central drainage hole.On a positive note, the bed was fairly comfortable and there was ample parking.

Review №101

2022-07-21 17:49:50

Great location, friendly staff, but room was not the cleanest, Hair in the bathroom (and not from the head), our up to date, remote to TV did not work, phone to call concierge never worked, AC rumbling was outrageously loud hard to sleep, a few used bandages on pool deck sat there a couple days until I let front desk know, then they were picked up. Overall it was fine just not as clean as I prefer!

Review №102

2022-07-10 03:17:56

We booked here through Legoland in order to get early access tickets and the shuttle to and from. Unfortunately their shuttle doesn’t leave until 9:30 but the park begins early access at 9:00. So in order to take advantage of early access we had to go in our car and pay for parking. So the whole free shuttle doesn’t make sense. Also we had to pay $13 a day for parking and amenities (which include the shuttle we weren’t able to use). The rooms weren’t as clean as they should be. Grime in the shower, vanity lights dusty, sheets are old, beds were terribly uncomfortable. The air conditioner is so loud you’d rather have the patio door open. It just wasn’t worth the money other than the location. We won’t stay here again. Legoland was great though!

Review №103

2023-06-08 18:49:48

Glad I only booked for one day. The staff is really rude housekeeping came in at 10 AM. The prices were up the next day. I don’t see why you have to pay an extra deposit for each day you add on top of paying a resort fee when the Jacuzzi doesn’t even work. Very dissatisfied customer.

Review №104

2022-10-10 20:58:18

I really wanted to love this place but in the end it was a poor experience. If I were to rate the staff and service I would give them a five however the rooms are in desperate need of attention.Some of the lowlights of the room include loud noises from the water pipes I could not sleep because I kept hearing loud banging almost sounds like construction all throughout the night but the sound was coming from the walls sounded like the water pipes. The shower head pressure was very low. The bathroom hardware is in need of an upgrade. The door and wall sound insulation needs attention I can hear people just walking by outside. The bed was squeaking and needed a new mattress.In summary this hotel was more like a motel with upgraded flooring and excellent front desk service.

Review №105

2020-01-11 22:56:47

The hotel is in the middle of an update so maybe it will get better but the bathrooms were very dingy with black mold around the caulk lines. The rooms were updated to a modern look but the TVs were very small. Also Im not a fan of the laminate flooring. Also the housekeeper left our sliding glass door open so anyone could have walked into our room while we were gone. The front desk was very nice and gave the kids beach balls when we got there. Having the windmill food hall next door is really fun.

Review №106

2024-03-19 00:07:31

Great location. Clean rooms. Kid friendly.

Review №107

2022-04-21 19:03:04

We can’t say enough good things about this hotel. The staff was super friendly and accommodating. They’d shuttled us to and from LEGOLAND. The pool was clean and the room was clean and spacious and looked like newly updated.It’s such a perfect place to stay if you are going to LEGOLAND. Plus my daughter lost her beloved stuffed animal and they found it!!! It’s a perfect location with outlet mall and food across the street. We will go back!!!!

Review №108

2022-07-24 02:22:36

The evening staff are friendly and addressed noise issues. The rooms are filthy: mold, dirty floors, uncleared air filter, water drainage issues in bathroom. The door had been attempted to be kicked in with the deadbolt engaged. Guests must bag their room trash or dirty towels and set them on the sidewalk and call the front desk for pickup. I requested cleaning for the mold and dry towels. Neither was delivered. The pool is open until 10pm. The walls and ceiling are thin; footsteps and voices are easy to hear. I purchased a bottle of spray bleach and cleaned the bathroom.

Review №109

2022-07-18 07:38:36

I paid $400 a night for a king and sofa room. We were very excited for the amenities and the quality of the hotel. Unfortunately, my daughter slipped in the pool and busted her chin open. Not the hotels fault, kids do kid things. So I take my daughter to the hospital to get some stitches and come back to the hotel. I don’t get back to the hotel until around midnight from a very exhausting night and I find that my sleeper sofa has no pillows, blankets, or sheets. I go to the front desk and ask for these things and go back to my room to put my kids to sleep. I’ll take the sofa no big deal. 20mins later still nothing. I’m upset, I don’t want somebody coming now to beat on my door and wake up my toddlers. So I go to the front desk and tell them to forget it about it. In this time the security guard with my pillows and stuff has beaten on my door and woken up my toddlers. I cannot believe this situation. I cannot believe I paid twice what the Hilton would cost to get worse service. Will never stay here again, what a disappointment.

Review №110

2024-01-14 21:54:29

The bathroom door and the phone in the room are top notch 😂😂 cant even call the front desk i are use my cell phone 😂😂

Review №111

2022-03-26 16:19:31

Cute and price friendly hotel, i loved am ample closet space. The bathroom had toilet and shower but the sink was located outside, not ideal but convenient for one person to brush teeth while the other is taking shower. No dining options on premises but we got $8 vouchers for a food court right nearby - it was nice.

Review №112

2022-05-16 00:39:59

This hotel was in a great location. So many attractions near by. Shuttle to Legoland, pool and gym. Very well manicured property outside, very safe and well lit. The staff was very helpful and friendly. Thank you Sarah C at the front desk. Only reason this hotel didn’t get a 5star rating from me is that the room we were in appeared to have a lot of water damage. Chipped and bubbled paint all over. A bubble on the ceiling like there was a leak. Disappointed in the quality in the room.

Review №113

2019-08-21 03:25:49

For the price this is a fantastic place. The staff was incredibly friendly, and able to accommodate our every need. We came here to see Legoland, and they offer a shuttle there, it anywhere else within a 2 mile radius! The driver dropped us off at a restaurant and then picked us up after! I got earplugs for free one night, and then got girls and plates for dinner. The beds are clean and comfortable. The pool is nice and deep, with a hot tub. The shower was nice and hot, everything was clean. We will definitely be staying here again if we come down here again.

Review №114

2022-08-14 18:57:53

The rooms were extremely basic. Soap was provided through dispensers mounted to the wall of the shower or mirror of the vanity. When the room was serviced the empty dispenser for hair conditioner was not refilled. The construction and conditions of the physical building are in dire need of refurbishment. The exterior is also in need of renovation. The overall propert was not well maintained or clean. The grounds were in poor condition and not well maintained. I paid over $400/night.

Review №115

2023-06-25 17:27:40

The location was great, The service was horrible our sheets and blanket were dirty with other peoples hair still on it called room service to see what they could do they said nothing and gave us two blankets that were dirty as well. Luckily we had a couple blankets in the car.

Review №116

2021-11-26 03:46:27

The staff is friendly and very responsive. And the shower is very hot with great pressure. Thats about all the positive. We stayed here for 8 nights over Thanksgiving. On day 1, the heat didnt work in the room. We reported it and it was working by the time we returned that night. Night 1, the shower had a slow drain. The next morning, it was worse. We reported it and it was fixed by the time we returned that night. This room is crazy noisy. Not because of people playing outside or even the traffic from the highway outside our room. Everything inside is noisy. The refrigerator is really loud when it turns on. And as soon as you get used to it as white noise, it shuts off sounding like a bottle fell off a counter. Then the AC unit is crazy loud. It sounds like a running shower. And lastly, I think theres something living in the walls. My boyfriend thinks its just the ducts. But there is random knocking all the time. When we move around, it gets quiet. The bed feels and sounds like its going to collapse into the floor every time you sit on it. Imagine all of this happening every few minutes all day and night. I got very little sleep these 8 nights.

Review №117

2022-01-07 19:05:31

To be honest I agree with most of the 2 and 3 star reviews about the noisy room(very difficult to fall asleep) and no heat in the room.That being said, Id like to give 4 star because the pool is amazing, clean and spacious room, there is a shuttle to the beach, and its very close to delicious food and freeway.Id stay here again. Its a great deal for location and amenities.

Review №118

2021-10-10 23:10:16

Check in went very well and the staff were very helpful and nice. The room seemed nice but didnt have many outlets for charging phones, etc. Also, not enough towels and no microwave in the room. I couldnt reach front desk from room phone and had to use my cell to have housekeeping bring more towels. Then I discovered that one of the lights over the sink was flashing and had to unscrew it to be able to do make up, etc. After going to bed very late after a wedding I heard what sounded like someone taking a shower. I got up and found water pouring down from the light fixture in the ceiling of shower, toilet room. Also the toilet kept running. Needless to say I had a terrible night and not much sleep. I tried to call front desk and again had to use my cell as the call registered busy from room phone every time I tried to use it. It was the worst experience Ive had in any hotel. I see others have had a great experience so I must have been assigned to one of the rooms with many problems. The front desk staff was very apologetic and understood that I felt very disappointed with the whole experience. I have no reason to come to stay here again and cant honestly recommend it.

Review №119

2023-06-19 07:29:46

Rooms were a bit dated but clean. Location cant be beat though if you are going to Legoland. Free shuttle to Legoland. Walkable to a food hall and the outlet mall.

Review №120

2013-10-26 18:12:02

We enjoyed our stay at this hidden gem. Unsuspecting from the outside as the place was built about 20 years ago, the furniture and amenities were nice. The linens and towels were soft, toiletries were good quality- our room was very comfortable. The staff here was great, they were very helpful and actually took a sense of ownership when it came to guest service. Shuttle to Legoland was free and these guys addresses all of our needs. We would definitely stay here again.

Review №121

2021-09-19 16:21:28

The location is great. However the rooms were dark and damp, the walls are thin...it was so noisy both day and night. There was no soap in the shower, the sink got clogged. There are people everywhere, the pool is small and packed with kids. The spa was only warm and after the gardeners were done it was filled with leaves, dirt and sticks. Thr gym was closed. This isnt a resort. Its a motel. I wont be coming back.

Review №122

2021-08-31 17:16:31

In pictures the property seemed amazing, in person it looked like garbage. Felt like we were staying at a cheap motel rather than a hotel. The staff was amazingly friendly, it just sucks that the hotel did not match. For the price we paid, it was not worth it. From having mosquitoes in the room with door handles that were barely hanging, to the noise of sliding doors and cleaning carts echoing throughout the room. The flooring looked like it was done by cheap labor who didn’t care about the work. It was actually a bit more expensive than another better looking hotel in the area. It is close to Legoland, but spare your money and go somewhere else. I highly doubt we will return back to this motel, excuse me hotel. We could not believe that this place charged so much for such a run down room. Oh, the tile in the bedroom looked like it had not been cleaned in months with a blood stain. Never again. If you’re looking for a hotel avoid this “3 star hotel”.

Review №123

2022-10-17 21:59:49

Excellent customer service. The room was clean and presentable. The pipes from the bathroom made a horrible sound for several minutes. We reported this to the hotel clerk. Not sure if they can or will fix this problem. It happened twice within a 3 night stay.

Review №124

2022-07-21 16:55:16

Clean rooms. Access to the mini restaurants was nice, food was passable but nothing great.Location is amazing for the beach, Carlsbad, and Legoland.Only main issue was we saw several rats and even racoons wandering around the campus. Im sure theyre trying to remove these pests but it was not cool seeing them all around the property dashing in bushes and under fences.

Review №125

2018-07-08 05:42:10

Great place. Great location and staff. The room includes a free continental breakfast which is a great value. The breakfast bar area is outdated and would benefit with a little bit of an upgrade including new furniture and maybe daily pancakes. The pool is clean and the grounds are well kept. The front desk staff is super friendly and very helpful. Proximity to the beach is good though its a few minute drive. Its near the sea, not on it and not in walking distance. Overall great place to stay, we will definitely return.

Review №126

2019-05-10 14:28:38

I rarely give a hotel top marks; theres always something to complain about. So when I say this is hotel is 10/10, believe it. The property is beautiful. Check in was smooth and the clerk was very friendly and helpful, plus they gave us a swag bag. The room was well laid out, had nice materials and style, everything worked and nothing appeared worn out. You got everything you need and nothing you dont - microwave, fridge, ~40 TV, split bathroom with sink separate. Breakfast was delicious, with waffles, scrambled eggs, sausage patties, cereals, bagels and toast, yogurt, etc. Only wish they had bacon, and maybe a few more tables (as their massive breakfast room was almost packed). Grounds were well taken care of and well styled. Outdoor pool. Check out was also smooth, but best of all, they had a free shuttle to and from Legoland, even if youre not staying the next night. The shuttles were clean and comfortable. I was joking with my wife that they were really working for a 5 star review, because in the half dozen we have stayed at this week, not a single one come close to the same level of comfort, polish, and amenities, including a 4-star Hilton. If every hotel was replaced with this one, the world would be a wonderful place. Please, never change (except add bacon, do that). We will definitely stay here whenever we are visiting anywhere nearby.

Review №127

2020-01-26 15:20:42

Every one is extremely nice. The pool is always clean and the jacuzzi is so relaxing. The rooms arent at its best conditions but for the price is fine. The only annoying part is that I had to go to the receptionist every night to ask for shampoo, soap and conditioner because they would always forget to put some. On my 3rd stay day I ran out of toilet paper and forgot to leave some. They would just go in tidy the beds, grab garbage bags and that was all because the bathroom was left the same and carpet as well.

Review №128

2022-05-26 16:40:41

Pro: location, as it was right across from the outlet with tons of food/shopping choices. The windmill food hall (upstair is a banquet hall) attached to the hotel had a wide variety of selections, I am pretty sure everyone can find something suited to their liking. The shuttle drivers were courteous and friendly.Con: the walls are thin, and our room had a conjoined door with the next room. It certainly did not help when the after party of a wedding is also next door. There were at least over 10 people in there partying (yelling, hollering, loud music) well past 12am. To top things off, people kept knocking on our door with beer in their hand wanting to join the party, thus its no surprise it woke up my kids. We called the front desk twice, the first time they said they will call their room. The 2nd time, they told us the room next door claimed to be sleeping, imagine my rage, couldnt they at least check it out after the 2nd complaint. We used towels to block off all the crack on the bottom of the doort, but it barely helped.The room was rather dark as all the lightings were not very bright and one of our bed had a squeak in it. My husband also squashed two beetles? in our room. The shuttle was great in the morning, they told us to call them when we need a ride back. We called after legoland closed, but the front desk never picked up, so we ended up walking back. Thank goodness the walk was not too bad (15-20min), but it was not ideal with two young kids as it was just a narrow sidewalk on the side of the highway.

Review №129

2023-08-18 22:09:46

Excellent location, service, and the rooms are spacious, clean, and they have fridge, microwaves, including a coffee maker. It us close to the 5 freeway which makes it convenient get to

Review №130

2023-08-11 16:20:00

Definitely not what I was expecting. Wouldn’t consider it a resort, more like a motel. Only great thing about this place is the location & price compared to other hotels in this area, other than that I would not recommend nor go back here again.

Review №131

2021-06-15 04:14:33

It was a fun place connected to our hotel. My daughter had pizza that she really enjoyed. I on the other hand had a spring roll that was awful, all huge leaves of lettuce, 1 piece of tiny shrimp they had sliced down the middle to spread out and a slice of dry pork?? NOTHING like Ive ever had before. 2 bartenders were way understaffed for a place that size but the guy hustled! Good live music, a little loud. Disappointed that the lobster roll restaurant wasnt there any longer, the reason we went.

Review №132

2018-07-15 00:56:06

My son and I had a nice stay here when we went to visit LEGO Land. Nice, clean, big room, the pool was clean and maintained, and there were regular shuttles to and from LEGO Land (if its busy you may have to wait 15-20 minutes). Its so close you could walk to LEGO Land although you would be walking near some busy streets. This hotel is within walking distance to a variety of restaurants and a Starbucks, so if you are there without a car like we were, youll be fine for food.Our hair dryer was not working, but I did not mention it until check out as it was not a problem for us. Friendly staff. The only downside was the breakfast which, while free, was barely edible. The last day we were there we caved and paid for Starbucks. Other than that, I have nothing but good things to say about this place. We would come back. Much cheaper alternative to staying on the LEGO Land property.

Review №133

2022-06-29 19:31:00

So I booked a room 2-1/2 months ahead, confirmed with the hotel by phone 4 weeks before arriving and everything was OK. We drove 12 hrs to the hotel and they said 10 days prior the general manager called our credit card company and said they over booked and we had to find another hotel. NO ONE told us. The hotel has no right to bump someone last minute. They should have called the most recent booking and canceled them. On top of everything the young man that was working had no empathy at all for the situation. He was rude and condescending and made a point saying he didnt get paid enough to deal with upset customers also said the one room available was $600 a night. Then changed his mind and said nothing was available. The woman that worked that night was very apologetic. Bottom line is all of this falls on the GM. he has no business being a manager. We sat in our car for almost an hr trying to find another hotel with no help from carlsbad by the sea. We did get better accommodations at the Hilton. Nicer people and less expensive and right on the ocean instead of other side of the freeway.

Review №134

2021-06-22 20:33:39

This food court was a wonderful surprise. We often stay at the timeshares in the neighborhood and this is the first time we talk to check this place out. Its a fun atmosphere with lots of different food types. All of them are fun and quality products. We grabbed food from five different places and sat and ate some really wonderful food. Definitely a place to explore when youre hungry. We plan on going back often.

Review №135

2017-10-23 23:31:03

The resort was close to everything we wanted to do - beaches, outlet mall, and plenty of places to eat! Rooms were very clean and staff was fantastic. The grounds around the hotel are gorgeous and very relaxing. The front desk was helpful with any questions, and the rest of the staff were friendly and extremely accommodating. The rate for our room was better than reasonable, especially since continental breakfast was provided at no additional charge. Id stay here again for sure!

Review №136

2022-01-18 10:35:05

Definitely an older property. Beds were noisy and a bit uncomfortable. The furniture and bathroom were outdated, as well as some of the other amenities. Excellent customer service though. Almost everyone we encountered was very pleasant, I do love the shuttle they have. Great location 👌, I would probably stay here again.

Review №137

2022-07-07 02:17:45

Great location when visiting Legoland. Shuttle service offered by the hotel was the reason we selected hotel along with affordable rates and walking distance to many destinations for shopping and eating. Costco nearby for last minute beach snacks, water, etc.

Review №138

2016-07-02 04:24:24

As we entered the room, we were knocked over by the musty smell. Even opening up the sliding glass doors and turning on the air conditioning didnt clear the smell out. Paint is peeling off the walls. Dead cockroach behind the toilet. Nice big refrigerator in the room. Microwave in the room. Coffee service in the room. Nice and close to Legoland. Pretty decent free breakfast Buffet. Pretty decent pool and hot tub open until 10 p.m. The person at the front desk was super nice and friendly. Comfy bed. Nice grounds. They just really need to work on the smelly room.

Review №139

2021-07-07 04:46:18

Honestly, is the best place Ive stayed at here in San Diego or Carlsbad. Its so convenient located near to the outlet stores and a bunch of restaurants, literally walking distance less than 5 min. I made an amazing choice staying here also 5min drive and 15 min walk to the beach. Love it here. Not to mention front desk people are very nice and personable. Also hotel is older but very clean, comfortable and in great condition. 👌

Review №140

2020-07-19 23:45:29

The staff was very friendly and the room was very clean and good looking specially for the price. The resort was well kept, my family had a great time at the pool and the room. Next to it is a food court called the windmill that is probably not related but the food was also delicious. I would recommend this place and would definitely swing by again.

Review №141

2019-07-27 02:22:43

Fun place, great staff. They helped us get to the beach and was very helpful throughout our stay. Quick to answer and give us any supplies we needed. Rooms are alright. Bathrooms need a good update, tubs are not very clean. Loved the mini fridge that was provided in our room.

Review №142

2023-02-14 03:19:54

Hotel was cleaned and updated. However, My main issue is the wifi is like nothing I have ever experienced. It’s either down or extremely slow the entire stay. I wasn’t trying to stream Netflix or anything, basic functions such as social media and iMessage. This hugely impacted me as I am here for IVF treatment and on 24 hour bed rest after my embryo transfer and thus not having access to online activities makes bed rest hard. Additionally, I am from Canada and thus don’t have access to my data so require wifi to text and FaceTime which I haven’t been able to do. They say on their site they upgraded the wifi, this is not the case it’s worse than wifi pre 2010. I just wish it was noted on the website as I would have not booked if I knew the wifi was this bad.

Review №143

2022-09-05 21:57:26

Lisa at the Carlsbad by the Sea Hotel made this Labor Day weekend for us. We had a hectic schedule with multiple family events and she went above and beyond to accommodate us! The rooms were spacious, the pool was incredible, and the service was outstanding. Thank you!

Review №144

2021-09-24 21:07:07

The pics on here make it way better than reality! First night our room key stopped working so I had to walk to office and get a new one! Place is super ran down! Big issue was in regards to payment! I “held” the room with a cc & they told me no one pays until you checkout. Well they ended up charging the full total on that one card during our stay. It took them forever to fix it and even then took a week later for my bank to release it back. It was a complete joke! Don’t stay there save your money!! There’s much better hotels out there than this junkyard!

Review №145

2017-06-21 05:04:30

Location is close to Legoland which makes it easy to get there with minimal effort. However, the rooms themselves are small and rather dirty and not extremely well maintained. The front desk staff is unfortunately not very knowledgeable about their own equipment (a smart TV that the front desk person had no clue even existed, much less how to work it) and they had the nerve to submit an authorization request to my credit card for the ENTIRE amount of the stay. Really?? The laundry rooms are small as well and have outdated equipment. The parking is ample at least and the hotel location allows access to a variety of restaurants and shopping. Aside from the poor service and mediocre rooms, the free breakfast that comes with the stay is laughable. This was the second time my family stayed here on a Legoland trip and it will DEFINITELY be the last. We gave them one more chance this time and they blew it again. Would not recommend unless you just need a cheap, close place to the park and you dont mind sharing your room with a few bugs.

Review №146

2017-07-10 05:33:31

Pros: the rooms were clean. Conveniently located. Nice looking buildings. All rooms have a balcony/patio. Cons: bathrooms need maintenance. Only one trash can in the room. Pillows were really small (4 small ones on a bed instead of 2 larger). My balcony looked on to the storage closet of the next building. Overall: the location was the highlight, being so close to Legoland, but for the price, better maintained rooms would be nice.

Review №147

2021-09-16 15:38:11

We reserved 3 rooms here based on the great location. We requested an early check-in and that the rooms be close together. We arrived at 2:30pm and only 1 room was ready. We left and came back. Albert was great at check-in! He was the only one up front and helping everyone with a smile. Our rooms were not close together as requested. Once we go into our rooms, 2 of the rooms were not cleaned well. Air conditioning only worked in 1 room. We took our grandkids to the pool and again, does not appear to be cleaned regularly. Cushions are stained. We also requested late check-outs and was only granted for 1 room. Disappointed overall and will not be staying here again.

Review №148

2021-05-19 21:35:20

Havent stayed quite yet, but toured the facility & saw the cleanliness of the rooms. This hotel is clean, charming, & attractive! The staff are very pleasant and helpful. I believe a stay here will be a great idea for all, so close to the shore and Legoland.

Review №149

2018-09-12 21:19:32

This was an OK hotel. We were going to LEGOLAND and it was within walking distance although they also had a shuttle. There were lots of other families staying here as well. The breakfast area was very busy in the morning with all the kids. The hotel seemed a bit run down but clean. They were doing a lot of work to the place while we were there.

Review №150

2021-06-18 21:51:57

I will start with the positives. The walls and floors were recently updated and in good condition. The beds were comfortable. The view was decent with a little patio outside. The hotel is next to a freeway but we didnt hear much of that, so the sound control was good.However, too many negatives for us that we would not choose or recommend this hotel.Upon entering the room, I felt it to have a cold, un-cozy feel to it. The bathroom was very outdated. The toilet seat was loose. The bath/shower never fully transferred to the shower so half the water came from the bath faucet. The hotel room only had 3 bath towels in it when there was four of us (and due to COVID, they are not cleaning in between stays -- plus we were placed on the opposite side of the front desk, so did not wish to bother to make a trek just for towels). The icebox had no liners and the map showed an ice machine by us, but there wasnt one there. Went to another one, it was broken. Finally found a working one out by the pool. Tried the pool briefly but it was freezing cold. The outdoor patio had a broken table. The bed pillows were in a square shape that, at first, we thought they provided mini pillows (ended up finding out that they were folded up). Floors were dirty where the floor meets the wall and the room had a few dead bugs.When we checked out we were never provided with a receipt. Then a week later, a charge of $26 was made on our card even though we had paid in full, in advance. We had to contact the hotel to find out what the charge. Apparently, they add on amenity charges for parking, WIFI, and pool (FYI it is a basic pool, not even heated). We did book through USAA and that charge was not made known to us from their website so Ill contribute that as more of an issue from that service though the hotel still never provided an itemized receipt. I was considering other hotels in the area that informed of parking charges but mistakenly assumed this hotel did not charge since it did not state a charge for parking. So I thought I was getting a deal but did not. Though that, in addition to the other issues mentioned, I will not choose this hotel in the future.

Review №151

2019-05-19 08:08:46

Room was big and very clean. Nice quiet area and very safe. The breakfast is horrible. The eggs taste chalky and no flavor, the sausage doesnt even taste like sausage, only fruit left was apples and oranges because other people took at least 10 per family to take to Legoland. No staff filling anything up. Pool was great! Would have givien 5 stars if the breakfast was edible.

Review №152

2017-07-19 02:05:00

Unbelievably beautiful views of the Pacific! Super close to the beach, shopping, but nice & quiet. I think you may need to differentiate from the other negative posts as to who stayed in the hotel and who stay at the resort? The resort side is amazing (may be harder to stay in depending on the time of year) and the rooms are large and spacious. We had choices of pillows, hard or soft ones and had about 10 in our suite for four people! Sorry! Our balcony had three chairs and lounge chair & a round table.The resort suites come with a full kitchen including a stove and just enough sets of dishes for a party of six!

Review №153

2024-03-08 02:51:29

Perfect location for LEGOLAND, the outlets, freeway, flowers and basically everything.

Review №154

2019-04-06 00:28:00

The hotel is really old but still rather comfortable. The first room we were placed into did not have hot water. The second room did not have a working AC and the sink backed up once a day after the water slowly drained. There is a SINGLE pet policy so if you have two pets this is not the hotel you should stay at. We were not told this until the middle of our stay with the hotel which made it seem as though the staff we never on the same page or even fully awake. They were nice but were clueless when it came to simple task and questions. For example we were charged twice for a pet few and when I went to correct the issue the staff just blamed the other shift workers who were not there to defend themselves. The breakfast was pretty good but some morning you could tell that the cook rushed putting the meats out due to their dryness or lack of all around flavor. All n all the hotle was in a great location as we enjoyed our stay.

Review №155

2022-03-06 18:31:36

This place is very run down and clearly no attempt to maintain it has been made in years. The shower head leaked making the shower barely a trickle. The bathroom floors were dirty from the beginning. The desk lamp was broken. We asked a maid for a simple roll of tp from her cart but she made us walk to the front office to get one instead of just giving one to us. We were here for a wedding so the location was fixed for us, but if we would have been on our own, we would have left immediately.

Review №156

2016-12-31 00:47:00

Friendly, helpful staff. Great shuttle drivers clean rooms. On this visit, housekeeping for forgot to replenish our towels. They were very quick to correct the situation. The only real negative for this place is the breakfast. Even if they put in self-service waffle makers, change up the fruit selection and just went a little higher quality on the egg it would make all the difference in the world. The danishes were very low quality and the eggs actually made us feel uncomfortable after eating both days. Only one member of the family wasnt ill and she did not eat the eggs.

Review №157

2023-10-12 16:22:17

The room was clean but info for food and ice maker the stairs were dark and painted dark gray. No flash bottle water.

Review №158

2018-04-09 15:03:58

The place has really become run down. Our first room had the smoke detector hanging from the ceiling and small dogs barking non stop next door. This is a pet friendly hotel but it requires a deposit and these guests were sneaking their pets in. The next room was only half clean and after settling in we realized the door did not lock. You could flip the switch all you wanted from inside, it looked like it locked, but someone outside could just push the door open. The pool was okay, it had a wheelchair lift, but it was not heated at all and the spa barely fit the two adults that were in it all night. The breakfast buffet was nice. It was extremely busy and the poor guy running it was doing his best to keep up with the demand. Having a shuttle to Legoland was a nice touch. They also had a staff taking great care in the landscaping, I just wish they werent doing it at 9 am Sunday morning outside my vacation window. Overall the bones and some of the structure is good but the whole place needs a major overhaul. When walking anywhere you have to watch for falling debris from the extremely rotten wooden overhangs and covers.

Review №159

2013-10-21 14:41:58

I enjoyed my 2 nights at this hotel. The room had a large sliding glass door which made accessing the wonderful sea air very easy. The grounds were nice, the room was very clean, nice big bathroom, the bed was comfortable.... what more could you ask for. Oh one more thing. When I paid in cash, I mistakenly gave the hotel clerk an extra 100.00 bill. Because they were new and stuck together I didnt notice it but she did and promptly gave it back to me. The truth is I would have never known where I had lost the money. Please add honest employees to the list of positive experiences that I had while staying at Carlsbad By The Sea Resort! I will definitely go back to stay.

Review №160

2020-02-27 06:10:53

By far one of the most affordable options for lodging and theyre dog-friendly! The hotel has a heated pool and spa and the prettiest tree-filled gardens. The Front Desk workers were so friendly and gave great recommendations. The iconic Carlsbad Flower Fields are right across the street--I can only imagine what it would be like to walk to see the hillside covered in bright, beautiful flowers! Maybe next year. 😍The beds were beyond comfortable and the rooms were bright with natural light. So many good places to eat and fun things to see all within walking distance! Make sure to go to The Goods for donuts, you wont regret it.

Review №161

2022-02-14 03:30:58

It was a good experience up until I left. I had left 1 day earlier than what I booked. I booked from the hopper app and the lady in the front desk said there would be a $75 hold for my room but it’ll be refunded back if there is no damages. Gave her my card. But the next day I look at my statement, turns out she charged me another two full nights I had already paid for through the hopper app. So for one night at this lower class hotel they robbed me $500. And the lady did mention she was new. Worst and most stressful “vacation” ever. P. S they don’t even have microwaves you would have to upgrade your room to the most expensive room they have if you want that.

Review №162

2019-07-21 23:57:16

Ive stayed here 4 times this year now. Always great service at check in. Very friendly staff. The breakfast is typical: sausage, eggs, waffles, cereal, toast, etc. The biggest draw for us is location. A 2 minute drive to Legoland. Walk across the street to shopping and restaurants. The grounds are gorgeous. The grass areas and gazebo remind me of an island. Currently they are renovating rooms so this might be a morning noise issue for some.

Review №163

2017-07-28 22:43:39

Very affordable and close to Legoland. Definitely not modern or updated in any way and I wouldve given it two stars if not for the pool. The pool was a great time for the family. Breakfast was a little busy but to be expected at the time we went. The hotel has more of a motel feel with how you get to your room, IMO. Also in a great spot for shopping and restaurants.

Review №164

2021-10-07 05:51:15

So I stayed at this 3-star hotel. Here is my breakdown. The hotel has two floors in each of their buildings I believe they have buildings A-D, no elevators just stairs and parking is free.So here goes:Overall =⭐️⭐️⭐️⭐️room=⭐️ ⭐️⭐️Patio/pool=⭐️⭐️⭐️Price=⭐️⭐️Amenities =⭐️⭐️⭐️⭐️At first I was not impressed with the place, I seen other reviews and when I got there I thought the same thing. The pictures don’t resemble the actual place.So the lobby, is small or maybe it looks smaller because the business area and their store is attached to the lobby as well. The room was big, floors no carpet, the bathroom very average. The water 🚿 pressure was fine but I believe due to Covid they have no more bottled shampoo, conditioner, body wash, or lotion and they ask you when you check-in if you drink coffee so they can give you the cups and the individual coffee cups. They also don’t clean your room unless you stay 4 nights or longer. But they do bring you fresh towels if you place your dirty ones in the laundry bad and place it outside your room. Each room has a balcony and their courtyard is beautiful. The spa was not working but their pool was open. They also offer shuttle services to Legoland, the beach and I think their local airport. Okay so like I said at first I was not impressed but after walking into the outlets, getting shuttled to Legoland and enjoying the gazebo I had a great time.

Review №165

2017-06-26 20:08:50

We had to wait too long for our room to be finished cleaning so we could go in. Them when we finally got in the were hairs on our towels! Gross! Breakfast was the same thing every day and it would have been nice to have an egg whites only option instead of so much cholesterol. The drawers in the rooms smell like mold. The bed was saggy. I tossed and turned until i got smart and poor the pillows at the end of the bed instead of where the headboard was. I absolutely love the look of this please with the breakfast room large and spacious. The Jacuzzi is hiddenbehind the pool area giving a nice privacy feel to it. I like the friendliness of the staff. I love what they did with the succulents in the fountain. I love the free shuttle to and from Legoland and the Beach. Overall..it was okay..but it could have been great had they just put in a little more effort.

Review №166

2020-11-30 00:44:51

Not as great as you may think. People hype this up in the reviews and is honestly nothing special. The pictures made it look A LOT better then it is. The patio just goes out to a gross balcony that is a view of a grass area. You really dont have a good view of anything. The are some sketchy people that hang around in the parking lots too. Also the staff is nothing special either. I feel like it would of made the stay more worth it if the staff would of made it better. All and all i wish we would of went with a Air B&B or just a nicer hotel.

Review №167

2017-12-15 16:33:04

We went to the resort b/c we evacuated due to the fires near us. Their policy is one pet per room. These great people waived that policy for evacuees. I thought that was great. The rooms were nice, clean and I had a comfy bed!!

Review №168

2015-08-18 14:44:41

The picture dont do justice as how terrible this place was. The ceiling is low, the smell from a dirty carpet to the towels was just horrible. & if you like us, we wanted something closer to legoland. Its actually not that close. Two miles and change doesnt sound far but you can pay few more & you can really be close at nicer hotel. Also we only got fan not air from the air conditioner. Oh dont get me started on the phone. My son who is two picked up & rush over to put down but the handle was just beyond nasty. I am sorry...we could wait to check out the next morning.

Review №169

2022-05-21 04:31:27

I dont know how this place is called a hotel its more like a motel. It is not clean at all!!!! We saw a spider web with couple of spiders and bugs by the celling. The bathroom floor tiles are chipped. The toilet and shower are old and the bathroom cabinet is very old and its basically a sink with wood under it that looks like a cabinet but dosnt have any drawers.I didnt even shower my kids since the towels didnt look fresh. The small towel had a huge dark mark on it, looked like it was on the floor and something rolled over it 😠We pushed the bed to the wall so my son dosnt rollover the bed and fall and omg under the bed was disgusting!!!!i am so very disappointedThis was supposed to be a fun weekend for my sons 5th birthday which was until we got to the room from Lego land and got upset.

Review №170

2020-10-24 20:15:07

This hotel is rad. It had a sliding glass back door and patio with a walking area. This hotel is large, I got lost in the evening looking for an ice machine. They are in the center walking area. There is a really nice pool with lights! And there is a gas station and a good court on the property as well. I went to the Poke stand. I got the Kalifornia bowl and the poke nachos. Yum!

Review №171

2020-10-25 16:16:48

Absolutely loved this place. Im giving it 4 stars because it was so clean. Probably the most clean hotel Ive ever stayed at. You can just smell the cleanliness as you walked in. Im not giving it a 5 just based off the beds. They were not comfortable at all. My back hurts pretty bad. But overall experience was amazing and staff was super sweet.

Review №172

2019-01-23 14:31:33

Great location. Across from the outlet stores. Room was on the 2nd floor and had a balcony. Very clean and comfortable. Staff was very friendly and accommodating. Deluxe breakfast was great and included scrambled eggs, sausage, cereals, juice, toast, bagels, etc. We will definitely stay here again.

Review №173

2022-06-04 18:49:00

This place was great! The hotel itself was nice and looked very clean. It had a food court literally right next to it, which was pretty good. And close to the beach . That being said, beware at night because rats come out! I think it’s because the trash from the food court that’s right next to the hotel.

Review №174

2017-07-05 05:02:03

Location is great but the property and the amenities leave A LOT to be desired. The grounds were covered in trash and blankets from the cleaning crew and the fitness center marked on the map was no longer available and was replaced with a cardio room that had some pretty old looking equipment. I also tried to get water out of the vending machine and all of them were sold out. The actual room itself isnt too bad but the state of the hotel grounds makes you feel like its not very clean in the room.

Review №175

2018-06-23 03:22:33

The staff was very helpful and friendly, parking was easy and our room and breakfast were adequate. The pool area was never crowded, and mostly clean. There is a shuttle to Legoland, while convenient, it was frequently a 30 minute plus wait to get a shuttle. We found it easier to walk to the park or drive ourselves. Breakfast was the same every morning and sometimes started to run out by 8am. Many improvements are being made to the building, waking up to a jackhammer outside our door before 7:30 am was not pleasant after long days at beaches and theme parks. Our first room smelled of mildew so we were moved to a 2nd room that had very dirty carpets, but the cleaning staff was thorough in a daily basis. I wouldnt stay here for the whole week again, but it was suitable for trips to Legoland. There is a laundry facility and good local restaurants!

Review №176

2021-10-17 06:42:07

If you are wanting a hotel that has a fancy ambiance or a super interactive experience like The Great Wolf Lodge, then seek out one of the Legoland hotels.Now my husband and I rated this place a 5/5 star review because it surprisingly exceeded our expectations. Honestly, we were originally going to book at one of the Legoland hotels instead. However we decided to save the money and spend it on more souvenir type items. Keep in mind we had no plans on staying in our rooms! The hotel staff: Alberto was knowledgeable in providing us tips regarding Legoland (it was our first time). He even quickly fixed a mistake made by Legoland’s reservation team without complications. Unfortunately our shower curtains were not hung up upon arrival, but when we arrived back around 10pm, Lincoln provided us our shower curtain and extra towels. He handled the mishap very professionally and went above and beyond to make the situation right. Lastly, Rick was also an amazing help! He provided us tips on various dining locations, and was tremendously nice enough to have shuttled us back after service hours (Brick Night runs later than their typical shuttle hours). I agree the Food Hall is an amazing place to eat at. Our friends who stayed at Legoland California Hotel bailed on their hotel reservations to dine here. Basically we would come here again for the savings, friendly service, clean rooms, shuttle rides, and the location was perfect! Although there was not a sea view, Starbucks was only a 5 min walk away. The outlet shopping center was literally very convenient too!

Review №177

2024-02-11 19:27:16

The only issue with the rooms is the sound insulation in between the rooms isnt the best

Review №178

2018-07-12 09:12:54

We spent 3 nights there and there wasnt anything that I can complain about. Free breakfast, bedsheets were changed, our floor was vacuumed all 3 nights, and the pool was heated! They also provided free shuttle to Legoland and back. Across from the hotel was a very nice outlet and quite a few restaurants within a few miles. There were plenty of gas stations around the area as well. If we ever do visit Legoland again, will definitely stay here again.

Review №179

2019-02-11 04:29:37

I stayed for 3 nights and had my youngest grandson with me. The room was very clean and accomodated a 5 year old very well. The bath tub was low to the ground and made it easy for use. The grounds were child friendly, along with the staff. The breakfast bar was perfect and had all his favorite breakfast foods and juices. They had a shuttle van to take us to and from legoland and that made our stay very convenient and saved a parking fee! The drivers were curtious and friendly. We had a wonderful stay and would come again. Definitely would recommend.

Review №180

2017-07-10 03:03:03

Rooms were fine, clean. The Lanai room where the breakfast was served was terrible....dirty. Needs more employees to help clean, coffee was out. Outdoor eating area was dirty, needed bussing. Half the gates into the pool wouldnt open..broken locks. Im attaching pics of the pool area first thing in the morning. 9am. Dirty tables, use towels everywhere, people left their garbage everywhere. Need more employees allocated to housekeeping. The ones there are awesome but understaffed.

Review №181

2018-05-26 04:30:50

We stayed here with plans for an overnight to head to Legoland. Staff at check-in were very friendly and the room is nice and clean. There are two floors with no elevator, so keep that in mind if you have lots of luggage or cant do stairs. Our room was right by the stairs, so it was a little loud but not too bad. The resort is across the street from shopping, Starbucks and lots of restaurants are within walking distance. The resort also has a shuttle to Legoland, which can be a wait, but its nice to know they have it. If you dont want to wait, its about a 10-15min walk. There is included breakfast which is lacking, but its something to at least tide you over. We liked it enough we extended our stay another evening to wander around the area some more. Would stay here again.

Review №182

2017-03-19 23:42:37

Rooms very clean. We were right next to the pool. Walking distance to shopping, dinning, and area attractions. Only downer was The lack of breakfast assortment. It was the same thing every day. Would have been nice to have a little more variety. Other than that it was a great place to stay.

Review №183

2018-06-05 19:13:18

Our stay was very pleasant. We arrived early and tried to see if we could check in early. To our surprise the front desk was able to get us a roomThey were very friendly. Very knowledgeable staff. The shuttle service is the win here. They will drop you off and pick you up every 15 minutes or when you request it. Staying here next year as well.

Review №184

2018-04-04 15:18:50

The outside is a little shabby looking (although they are in the middle of fixing it up), but the rooms were large and clean with comfy beds.The included breakfast was very nice as was the free shuttle to Legoland. The staff was friendly and happily held our luggage so we could do a second day at Legoland.Our room was right next to the freeway, which is pretty noisy, but the centralized location to shops, restaurants and Legoland was worth it - we had no issues sleeping.Its not a 4 star hotel - but if you know what to expect, its perfect.

Review №185

2018-10-21 04:28:42

Great location. 10-15 minutes from Legoland(they have free shuttle). Nice pool, I saw gym too. I really love the green everywhere. We spent 5 days here and I can recommend it. Clean, quite, big rooms.

Review №186

2016-08-03 21:08:50

What a great little place to stay. The staff is super friendly and very accommodating. I called last minute and needed a room, they set me right up with a great deal as well. They have a nice cold pool and a pretty good breakfasts. Its not a luxury resort so dont expect it but its a good place with very clean a nice sized rooms. Its also centered around tons to do. A mall across the street. Few miles from carlsbad beach and a mile from Legoland that they offer a free shuttle to and from so it saves you on having to pay for parking. Over all a great experience. Thanks Carlsbad by the Sea Resort.

Review №187

2021-10-10 23:06:13

Not enough outlets, not enough storage space for bath, makeup, hygiene supplies. No microwave and no amenities like coffee, tea or water. Had a flood in the bathroom from water coming out of the ceiling light (Im sure from the bathroom above) no one will answer the phone when we call from the phone in the room. Maybe that doesnt work either. Would I go there again, absolutely not! I was in room 143 if thats any help.

Review №188

2013-08-29 16:56:25

The rooms are beautifully refurbished, clean, and updated throughout. The grounds are tropical and well maintained. 4PM as a check in time is pretty late but they let us use the pool facilities so the kids had no trouble with the two hour wait to get into a room which was ready just at 3:55PM. Good beds and linens, good room lighting options, nice sized desk and good sized fridge in the room. Ice machines within one minute walk with soft drink and snack vending.The breakfast from 6:30-9:30AM was a full spread with Denver egg omelet, sausage, four choices of cereal, yogurt, four types of juices, three types of coffee, bread, bagels, muffins, apples, oranges, bananas, butter, jam, cream cheese, etc. with all you can eat in a clean pleasant large room with two large screen TVs going; one with News and one with Cartoons.The pool being open to 10PM was a plus as was premium TV channels in the room,The staff at check-in and at check-out were great and helpful. Two shuttle buses taking you to LEGOLAND were great. Just across the street from a major outlet mall with plenty of fast food and next door to a restaurant row of at least 5 medium priced better restaurants of all types.Easy on-off Freeway location. Car parking right at your door helps with luggage. Hope to make a repeat visit soon. Highly recommended for traveling families.

Review №189

2019-10-29 04:44:23

Loved our stay here! Melissa was great. She checked us in & informed us of the great amenities & location of everything. ... my kids loved her. She was a sweetheart..Peggy was all smiles too. . Shuttle guys were nice .. extra towels were quickly brought to our room when asked for..rooms were very clean, roomy, comfortable beds, fresh clean towels/sheets. Microwave, fridge, modern Keurig coffee maker..perfect shower water pressure..even the complimentary lotion soaps are of good quality.. full breakfast was a plus..it was decent and clean.. quiet, safe atmosphere.. well kept landscaping.. hot tub and pool was awesome.. cute pool towels.. you can enjoy coffee on your 2 chair/table patio... very close to Lego land..took the shuttle to and from legoland. Even when checking out you can leave your vehicle there! Saves you $25 parking fee at legoland.. there is a mini store in lobby where we purchased tylenol..All I can say is that when we come back we are definitely staying here as this is everything we can ask for..I gave a long review because this hotel & its employees deserve it.. ❤

Review №190

2013-10-29 23:11:10

Extremely clean, well appointed rooms. The pool and spa area was amazing. Staff was extremely friendly and the complimentary breakfast was very good. The complimentary shuttle service to Legoland was prompt, and the drivers were freindly. Very good location for a hotel. We would definitely recommend this hotel.

Review №191

2022-04-02 16:19:07

This is a nice hotel. Room wasnt that bad. The service was great and the food court at wind mill was amazing. Lots of food options to pick from. The location is amazing. Close to the Outlets, Field of flowers, Legoland, the Strawberry Field, Legoland. We had a nice trip.

Review №192

2021-12-19 06:29:30

Staff on site are super nice. However, the hotel itself isnt anything fancy. To be completely honest, a 2 star rating is more fitting due to the fact that the cleanliness is really not great. The towels were soiled when I unrolled them, and the lighting in the room is horrible not to mention right now due to Covid there is no house keeping.The best thing about this hotel is the free shuttle directly into Lego land. The shuttle pulls in right infront of the entrance way of the Lego castle hotel which is located right in front of the entrance to Legoland and Sealife Aquarium. So it really saves on time to line up for parking or find it at that.The most convenient thing is the windmill food hall located on site at this hotel. If you are traveling in with a larger group this foodhall aka food court has many different vendors featuring a variety of different types of food on their menus to choose from. Dine-in options are available with seating in/outdoors, and take out as well. Oh, and for those parties without children there is a a few bars located inside to chill at. So that is the only reason I bumped up the initial 2star rating to a 3star.

Review №193

2017-01-27 14:32:14

Such a great place! We had a room looking out right onto the pool area. Our little patio felt so private. The staff were great, breakfast was okay. When we got there the first couple days the pool was disgusting because I guess it had recently rained so a lot of mosquitoes came and landed in the pool. Couldnt swim anywhere without being surrounded by dead ones floating. It was finally cleaned after 2 or 3 days. Once cleaned it was great!!!

Review №194

2019-10-15 22:34:19

I was a little nervous because of some of the negative reviews, but our experience ended up being as good as I had hoped. Was able to get a really great rate last minute due to an ailing family member that we wanted to visit and everyone I spoke to was so accomodating...from adjoining rooms to early check in/late check out. The beds werent as comfortable as our beds at home, but unless youre staying at a Westin or Four Seasons, they normally arent. Sheets were all crisp white and clean, no gross polyester quilt, a lovely lightweight down comforter, and fairly comfortable pillows. Showers had great water pressure, which surprised me most of all! My only real negative was the free breakfast...coffee was not good and food looked almost inedible. Ended up having juice and going to Corner Bakery down the street.

Review №195

2014-04-03 17:58:45

The room was nice. The bed seemed smaller than a king, but that could be because Im used to a cal king. The free breakfast was less just ok. The bagels and cereal were fine, but the eggs were awful. Wish they had dairy free options in place of milk. Otherwise the proximity was perfect, which is why I chose this hotel.

Review №196

2020-09-08 19:06:35

Not worth the price! The best thing about this place its the location. Its right across from the outlet mall and other tourist like areas are very near by. That being said my door didnt work and they had to send the handyman up for repairs. He asked us if we could leave the room for about 2 hours while he fixed the issue. We did, and when we returned nothing had been fixed. Contacted the front desk and no resolution came from this other than them opening the door manually every time we needed to return to our room. Also the drain plug in the bathroom was filled with a nasty odor and left over gunk that plugged the bathtub. Dont show up at 4 for check in, because if the lobby is busy expect to wait about a half hour for check in. The place was clean for the most part.

Review №197

2017-09-19 21:47:10

This place is what it is; you dont rent a Corolla hoping to get a Porsche. It is not a hotel or a resort, it is a motel. The grounds and rooms are dated and the rooms do have an old school smell to them but the beds are fine and the pool is clean. Yes the outside needs some work and the inside needs some work but for the price its fine. No sign of bugs or hair everywhere, maybe some dust around the fan but its a bed to sleep in. While I would probably stay here again if I felt like being a little thrifty I would also probably opt to save a little more money before my vacation and get a nicer hotel next time.

Review №198

2017-06-14 15:45:18

We stayed here during memorial weekend with the kids. The pictures are nowhere close to what the room actually looks like. Our Executive King suite was a run down room with one bed and a sofa bed. Here are the things they promise vs what we got:1) King bed - we got this2) Separate seating area - this is a chair in the corner of the room.3) Luxurious high quality bedding - the sofa bed was a run down mattress with the sheets hanging loose.4) Balcony - this is 2 chairs place outside the room that opens into a common grassy area of the hotel.5) Room accommodates 4 adults including 6 children - yes, if you decide to sprawl and sleep all over the floor with no pillows and blankets. We were given one blanket for 6 people and 3 pillows. When we asked for more, she said they had been making a lot of deliveries so she will try and send if possible. Well, it wasnt possible apparently.6) the fridge was leaking and water was leaking out to the floor. They said they would check it out when we called but nobody bothered to show up. We lost everything we put in the fridge - it was wet and stale when we checked, thanks to the hotel management.The only pros are the proximity to Legoland and a decent breakfast.Needless to say, i will not be staying here next time. I would rather chose a place that gives me enough blankets for the family.

Review №199

2018-07-01 05:09:46

Great hotel! Loved the morning catering and the pool. Wish it was warmer though lol. Our room had a lovely hair dryer and coffee maker which is awesome considering places Ive stayed previously. Other than a request for more hair soap that was seemingly forgotten, ive had a wonderful stay. Fully suggest this especially since there are many attractions within walking distance and the lovely service from staff