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Carlax Quality Automotive in Palmdale

4.8 (111) 37839 Sierra Hwy, Palmdale, CA 93550, United States

Location on the map

Palmdale, Los Angeles County, California, US

Phone: +1 661-273-4123
Site: https://carlaxauto.com/

Opening hours

Monday:8 AM–5:30 PM
Tuesday:8 AM–5:30 PM
Wednesday:8 AM–5:30 PM
Thursday:8 AM–5:30 PM
Friday:8 AM–5:30 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.8

111 Reviews for Carlax Quality Automotive 2024:

Review №1

2024-06-21 18:51:50

I have been going to Car Lax (formerly Bruce and Tinas) for years. Bruce Lax and his team of mechanics and front office personnel are fun-loving and hard-working.MY certified mechanic Robert Johnson (RJ) makes sure that my 2010 Ford Escape serves me with peace of mind. As my car grows older, problems creep up. Still, I feel secure knowing that RJ has checked all the nooks and crannies and fixed them, so I can take car trips with peace of mind.Thank you guys!Be sure to say hello to the front office folks including Grace, Tina, and the guy with the perfect hair, Jake (whos also on the shop floor).

Review №2

2024-06-19 23:12:17

Carlax is an honest auto shop with quality workmanship. I wont go anywhere else. Thank you for taking care of my Audis.

Review №3

2024-06-09 01:53:30

I was very happy and satisfied with the work completed at CarLax. Grace was courteous and professional . My vehicle was serviced and ready as promised. This is a honest and reasonable priced shop. One of the best in the AV

Review №4

2024-03-26 16:27:18

Recently I randomly looked up a local repair shop because I moved to the AV. I was weary about finding a trustworthy repairshop. After reading a few reviews about Carlax I decided I would take a chance. I was not disappointed. Bruce the Repair Tech was very knowledgeable and his staff was very professional. I took a Dodge Ram SRT10 with a unique engine. They had no problem identifying the problem (overheating) and they were able to find suitable replacement parts which are difficult to find. They also included a 70 point inspection and identified items that could cause future issues. I was happy with the results. It was dealer style service without the cost. Considering what I brought I was happy with the price. Very reliable and trustworthy Repair shop.

Review №5

2024-04-29 17:15:53

Ive been going here for years, back when it was Bruce & Tinas, then Bruces Service Center, and now Carlax. Bruce and Tina have been class acts every step of the way.Always honest and upfront!

Review №6

2024-06-06 03:00:39

Carlax is a great company.They are honest n trustworthy. Im very happy with their car services.

Review №7

2023-12-07 01:42:10

My experience with the service men and women at Carlax was positive. Theyre experienced and honest, and know how to give their clients peace of mind. Theyre trustworthy, and I like the fact that they explain the problem after diagnosing it, and letting me know if theyre equipped to take care of the problem or if I need to take my vehicle elsewhere.

Review №8

2024-02-02 19:22:30

Best mechanic in the A V. Have been going to them for years. Bruce is very honest and he has always done a great job.

Review №9

2023-09-11 16:59:06

I recently needed work on my Ford mustang I went to various different shops around town to get quotes, Carlax quality automotive not only gave the best quote but the owner Bruce was very confident about his ability to fix my problem and that appealed to me. After the work was done I was surprised at the whole experience. They were professional courteous there are no hidden fees . And it was done in a timely matter exactly how long I was told it would take. Good job Carlax, keep up the good work.

Review №10

2023-05-21 20:16:21

The moment I walked in it felt like family! Bruce, Jake, Tina and Gracie are awesome! They went a step further than most with their service & communication. They fixed my A/C and its working great! Their pricing was fair and honest, and Tina even lowered my cost slightly when I went In to pay which doesnt usually happen. Honest, fair, and trustworthy! Jake and Tina made the experience special and I will definitely be using only Carlax Quality Automotive for all my car repairs from now on! A big thanks to the whole Carlax staff for a job well done!

Review №11

2024-05-13 17:01:11

Great service done in a timely manner and affordable 👏🏽 👍🏾. Ask for Tina shell hook you up. Thanks Carlax.

Review №12

2023-09-03 21:38:47

We have been taking our vehicles to Bruce for 25 years. He has always been professional and straightforward about the repairs needed. Bruce and his team are top-notch mechanics, and they go above and beyond for their customers. They will answer any questions you may have, and they will refer you to other local businesses if it is something they can not fix. Excellent customer service, no nonsense repairs, and being treated like family make this shop the best in the business.

Review №13

2023-07-28 15:44:05

What an amazing team of people! Bruce and his team went above and beyond to get my car back in working order. Great communication, fair and honest, and very timely service. I cant recommend them enough!

Review №14

2024-06-18 17:33:24

Work fast to get you in and out .great prices honest. they know how to find whats wrong and fix it right the first time. they are the best in our valley.

Review №15

2023-09-13 19:38:18

I’m so happy to find this place! My car is fairly new but it is my commute car, so it has a lot of mileage. My car needed maintenance service but I was apprehensive taking it to the dealership because it was going to be expensive. I googled and read many great reviews on Carlax, plus it is 5 minutes away from my house. Service prices are fair and they are not pushy or overpriced like other locations I’ve encountered. The receptionist, mechanics and owner (Bruce) are very knowledgeable and professional. Will definitely be coming again for future maintenance!

Review №16

2023-05-15 20:06:18

I was surprised at how great the customer care is. They make sure you have understood all the issues with you car and explain everything in detail. They are also very honest people and practice integrity. Ill definitely be going here for my car services. Very quick and affordable. May God bless their business even more.

Review №17

2023-04-03 01:50:18

Bruce and his staff are great. This is my first experience with them since they took over Quality Automotive. We had been family friends with the previous owner. Bruce really went out of his way to do a complicated repair for us and saved us thousands of dollars over what a dealer wanted to charge. We highly recommend Bruce and his staff.

Review №18

2023-12-03 18:39:48

I couldn’t ask for more! From first call to walking in to driving away. The receptions was friendly, Bruce the owner stopped in to say hi, and they suggested some future simple things without being pushy. Excellent service. I’ll be back!

Review №19

2023-07-30 17:44:01

So glad that Carlax Quality Automotive was recommended to me for my car repairs! With the craziness in the world and the lack of quality and integrity that is so pervasive anymore, I was relieved to find Bruce and Jake! It took a bit longer than expected and Grace kept me apprised of the situation, I have a Volvo, but was happy to get back a car that ran well, for a few days. So many of our parts are manufactured in China, even the higher quality name brands, which they use. The part failed!!! Bruce immediately backed his work and replaced the part (no charge) and took it for test ride to make sure the car was solid. So far so good! I know where I am taking all my vehicles!!!

Review №20

2024-06-12 18:08:31

Only garage I trust! Definitely feel the love here, thank you all

Review №21

2023-07-11 20:32:06

I took my 2009 corolla to Corolla to Carlax after spending over $2000 for my brakes at G & S that were causing the car to shake when pressing the brakes to slow down from 70 not slamming the brakes 1st they said i needed new brakes which was a bit over $1000 it still did exactly the same thing so they said it was the control arm and that was another 1000 and it was never fixed and I think they are no longer in business but not sure they were purchased by someone else that keep the name but not sureSo I finally took it to Carlax and they fixed it and it stops as it should and since then I took my other corolla there for brakes and it is also fine. I recommend this repair shop for your car repairs and they are friendly.

Review №22

2023-05-01 16:24:03

They flushed my radiator and service the entire system double checking all the cooling on my 66 Chevy pick up. I’ve been going to Bruce for about 25 years now and it has always been excellent service. I will definitely continue to use Bruce for any automobile repairs.

Review №23

2020-07-22 04:03:22

Had my moms Nissan Xterra repaired here. Had brake booster replaced as well as 3 codes fixed. Bruce was great. Worth the price if you want it done right.

Review №24

2023-10-11 17:16:26

Could not happier with the service I received. They replaced the starter in my Saturn Aura. Took my car in the day I called and picked it up the next day. Great job! Great people!

Review №25

2023-07-26 16:27:39

Grace wasnt honest, this last time I went, I felt like I got robbed. I paid 180$ for diagnostic, but I was getting overcharged and given False information, I was being charged over $500 just for the front brakes and Rotors I told her that I called a place she referred me to Affordable tires and that they where only charging me 320 and her reply was oh wow thats cheap and came to find out I only needed the brakes and i paid only $180 wow smh. Its so sad after being a loyal customer for so long and getting this kind of a treatment.

Review №26

2023-05-09 16:24:30

I’ve been a customer of Quality Automotive for a few years now and I am always impressed with the people working in the shop, the quality of the work they do on my car and the fair and honest pricing. I always wait for my car in the office area and I hear the way they speak to their customers and each other with respect and kindness. All these things I’ve listed are the reasons that I gladly give my money to this business and will continue to do so.

Review №27

2023-10-24 16:26:05

Highly recommend this place for your car needs. I’ve always had the pleasure of great business with Bruce and Tina! They get the job done and car always runs great afterwards 😁

Review №28

2021-01-04 21:26:25

I should have left this review months ago when my vw went down and I didnt know what to do. I took it to Bruce and he fixed it in one day, worked with me on payment and got me back to work the next day. Thank you again CarLax you are second to none.

Review №29

2024-01-02 17:17:56

I trust CARLAX to do quality work. They arent the cheapest car repair service in town but their work is done well!

Review №30

2023-07-08 16:44:47

Hi Bruce just wanted to say since you took over Ive had nothing but a great experience, I happy youre not like other mechanics that take advantage of female customers. I came in for the regular maintenance and everything was good, and you didnt say you did things just to get money, Ive been recommending everyone to you, keep being great

Review №31

2023-01-27 03:59:11

Carlax always provides the highest quality of service as well as quick and honest work. There is simply no where else i’d take my car to in the valley. Bruce and his team always provide the most hospitable and communicative customer service possible

Review №32

2023-10-11 00:20:55

Today was the first time I used Quality Automotive CarLAX since they changed ownership. I have to say I was very pleased with work they did to car. I met the owner Bruce, who is very friendly and easy to talk with about whats needed for repairs. They were also very timely in getting the job done.Based on todays work, Ill continue to have them repair my cars.

Review №33

2022-01-07 00:49:46

Bruce and his team have always done excellent work and been more than fair in their pricing. Bruce is very up front and honest about with that needs to be done, what it will cost, and how long it will take. He is very responsive to questions and concerns, and always explains things in a way that is easy to understand. I was given his name through friends several years ago and couldnt be happier with the service Ive received.

Review №34

2022-02-16 14:34:13

Bruce and his team are the only people I have ever trusted with repairing my vehicles and the only shop I have ever recommended to friends and family. If your looking for a mechanic that will treat you fair and repair your vehicle right the first time, CarLax is your shop. Thank your team Bruce, my truck has never run so good!

Review №35

2020-07-22 15:51:59

Ive been having my vehicles serviced with Chris and the guys for over 15 years. You absolutely cannot find more reasonable prices, fair dealings, HONESTY, and quality workmanship anywhere! Chris is simply amazing at diagnosing vehicles. He really knows his stuff and the mechanics on his team really provide the quality work that supports an overall great business.You will have a top notch experience when you service or repair your vehicles with this crew, from the beginning to the end...even the payment doesnt hurt as much because you can feel confident in the people that you are dealing with and the work performed. Servicing vehicles is not cheap but at least if you have to do it, you can trust in the people handling the job! This is a rarity in the automotive industry!The customer service goes beyond the minimum as Chris and his team often go the extra mile to make sure your visit with them is at the highest level they can provide. He researches the best part, at the best price, and even monitors the performance of the services they provide so that when you come back, he knows what adjustments need to be made.The name Quality Automotive is perfect for this place because that is exactly what you get...no inflated prices, just fair. I am blessed to have found this place and encourage others to give them a try. You wont be disappointed.

Review №36

2022-02-01 03:22:14

Bruce is amazing. Treated me like no other mechanic treat women. I am new to owning my very own vehicle and he educated me A LOT. I will definitely go back to get more services done. Great place!

Review №37

2024-02-06 21:26:18

Very Thankful for all the excellent help Carlax has given. Many Blessings back to you.

Review №38

2023-04-29 05:01:16

Excellent! Friendly, good service, reasonably priced. They were honest about what needed to be done on my car. Highly recommended.

Review №39

2024-02-08 18:01:32

Great service, great staff, fair pricing.

Review №40

2022-08-09 19:57:23

Ive been with the owner Bruce for 25 years. Honest, quality work, reasonable prices, friendly, goes above and beyond to help save you money. I cant say enough good things about this business!

Review №41

2020-09-18 17:18:30

I have been taking my vehicles here for close to 30 years. I couldnt be more satisfied. First, everyone wants honesty in their mechanic. Youll definitely get honesty here. You want the job done right, and youll get that here, too. Prices are certainly reasonable, especially in comparison to what youll get elsewhere. If you want to have peace of mind and feel confidence taking your car to the repair shop, this is the place to go.

Review №42

2018-02-12 09:05:17

Best Auto Shop anywhere! Chris and the guys are the absolute best! Honest, trustworthy, reliable and honest! Yes, I said honest twice to get my point across about their integrity! Great repairs at a fair price. Do yourself a favor and dont go anywhere else. Check them out, you wont be sorry!Loyal customer(8+ years]Walter

Review №43

2023-10-13 20:39:05

Did a fantastic job as always. Definitely recommend going there and having your car serviced.

Review №44

2017-04-04 03:47:25

Awesome awesome and Awesome, did I say awesome.? I usually judge businesses by the courtesy and confidence and the people looking you in the eye.Usually if its Men a firm handshake. These guys past my test and are honest, straight to whats needed and competitive with there pricing. I take my whole families vehicles there, thats 4 cars different ages and makes and models. I will never take my car anywhere else. Thanks Quality the best in the A.V

Review №45

2023-10-27 17:39:52

Honest family owned business. I live in Orange County and only trust CarLax with my car.

Review №46

2024-06-06 23:53:32

The only place that I trust to be thorough, honest and professionally competent. They also happen to be very courteous amd accurate with your quotes. Truly a blessing to me!

Review №47

2014-10-24 04:34:20

I have passed by this establishment for at least 10 years, never once gave it a second look. Then one day I barely made it to work and they went above and beyond to get my car fixed. I had been a loyal customer somewhere else in Palmdale and quickly realized I should have come to Bruce and Tinas from the beginning!!! Bruce is a very good man and really goes out of his way to help out a customer!!! I will never take my car anywhere else!!!

Review №48

2019-03-22 23:09:56

Excellent service. I wouldnt take my car anyplace else unless Bruce told me to. Yes if he cant take care of your repair he will recommend someone who can. Ive sent my family and friends to CarLax. I trust them.

Review №49

2019-07-28 16:26:27

In this day and age its a real rarity to find an honest Mechanic.Time and time again they have ranked above and beyond in their work and most important, their honesty. If my car didnt need the work, they let me know. They also quoted me a bit higher on some work, but when i went to pay, they said it did not need all the parts that they had itemized, so the cost came out lower. They are the best !!!!

Review №50

2023-01-27 19:52:01

Just a basic oil change. I have going to Bruce, owner of Carlax for years. He has always been fair and straightforward.

Review №51

2019-03-21 14:04:31

Best shop in town. Its always hard to find a great mechanic shop and even tougher to find a great mechanic shop with real integrity. Trustworthy, honest, upfront, these are just a few of the qualities you will find here. Ive been taking my vehicles here for about 15 years now.

Review №52

2023-11-14 17:17:17

Love the friendly fast service and they were less then volkswagon wanted to charge.

Review №53

2021-08-12 00:13:27

Bruce, Tina and Co. revived my car after it totally broke down. Everyone is professional and friendly. If you need something done right and in a timely manner this is the place to go to.

Review №54

2021-10-06 19:09:35

Would definitely recommend them been coming to them for 20yrs with my cars .I ask for edvice & they give it to u, they help me fix my car cause some jobs I can do myself & they help u do it ur self .but some jobs I cant do so then I bring it to them & the prces they quoted r reasonable & far there so professional, Id go back .love this place

Review №55

2021-04-09 17:52:14

Great service. Very upfront. Very respectful. And very timely they didnt gouge over try and sell me on something I didnt need. Thanks again Bruce.

Review №56

2017-01-14 00:20:48

Great honest Service, Fair Prices, Best then other Shops in the AV, or Even Dealers, this is Why I have 13+of my Crews Trucks Service here, and even Personal and Family cars. Thank you for the Great Service...

Review №57

2021-03-26 02:19:10

Definitely highly recommended ..Quality of work, good customer service Amazing team work. BRUCE ROB AND ROBERTO keep up the good work! I am happy found this place .

Review №58

2023-09-06 16:44:00

Our car runs great after the auto service. Thank you Bruce and the team at Carlax.

Review №59

2019-09-28 01:35:53

Always honest and up front, when talking about your vehicle. Competitive pricing and top notch service. The only people I trust with my vehicles.

Review №60

2020-06-10 16:30:45

Excellent shop. Come here for honest and well priced oil changes for my cars. Great people, great service.

Review №61

2023-10-04 18:35:21

Fast accurate friendly service. Have used them for years now.

Review №62

2019-08-26 22:52:20

Bruce was able to press a ball joint for my lower control arm while I was there. Hes so awesome!!

Review №63

2021-03-11 01:05:41

Excellent service. Quick and easy drop off and pick up too. The best auto mechanics in the AV.

Review №64

2020-01-25 17:06:35

I have traded there for years. On several occasions suspected a problem. After an evaluation I was informed that there was no problem. Honesty personified!

Review №65

2014-05-23 19:27:20

Awesome place. Great service and friendly people. My number one go to place when I cant do something myself at a great price.

Review №66

2017-06-02 05:46:43

Good mechanics! Friendly and helpful. Love these guys! Bruce the owner is truly great!

Review №67

2022-09-07 14:18:05

Best mechanic in the AV. Super genuine very honest and great work as well.

Review №68

2021-04-19 03:03:35

I was recommended by a customer of mine. Absolutely the Best Professional establishment I’ve been too in 20 years ...

Review №69

2020-07-23 02:06:29

We have been going to the guys at Quality for years and years, and never have we been disappointed! Quality is definitely an earned name!

Review №70

2022-04-19 06:18:56

Dan was a big help! Very honest and knowledgeable. Would recommend to friends.

Review №71

2021-04-05 15:32:17

The staff is excellent!!I finally found an honest Mechanic that Guarantees His work.

Review №72

2022-09-09 22:30:34

Always exert service and as honest as Abe himself. Awesome people.

Review №73

2021-10-26 03:58:26

Recommended to me for diesel repair they are fair pricing good attitude.

Review №74

2018-04-07 01:36:03

I always feel like its the customer first! Very reasonable prices for work preformed.

Review №75

2020-07-17 18:25:31

Great place to take your car or truck for service. Very friendly staff.

Review №76

2021-07-18 17:06:49

I 100% recommend this place. Ask for Bruce and he will be honest with you!

Review №77

2023-09-06 20:21:41

Oil service maintenance was quick and painless.

Review №78

2018-04-24 21:17:23

Go and seeChris...he will give you honest and straight answers to your questions. And prices are about the best you will find.

Review №79

2017-07-22 23:49:08

This is an automotive repair shop you can trust. Fast service, friendly people, and reasonable prices.

Review №80

2021-07-20 20:51:14

Very bad communication. Phone number given is Chris n I merely and it always has mailbox full. Really bad for business

Review №81

2023-05-28 20:44:08

Very professional great customer service.

Review №82

2017-01-04 15:53:56

Awesome quality work and great price. Over 500 cheaper than next bid

Review №83

2021-03-23 23:10:09

Iv never had a bad experience hereChris and all the employees are very helpful

Review №84

2022-10-29 16:31:38

Bruce is amazing.Thank you

Review №85

2023-01-31 21:00:16

You guys are awesome . Thank you for all your help.

Review №86

2020-12-17 23:56:13

Good prices top guys fixing my vehicles

Review №87

2019-08-20 13:07:39

They get the job done.great customer service

Review №88

2018-09-05 23:51:37

Great friendly service, accommodating, work is always guaranteed and always helpful.

Review №89

2019-08-07 17:54:39

Love Bruce and Service is Excellent as always!! Thanks Bruce & Lena!!🤗

Review №90

2022-10-13 05:10:37

Nice people, communicative,take care of business

Review №91

2023-05-01 02:33:18

School 🏫 District does business here.

Review №92

2017-07-24 03:11:46

Wonderful service. Great prices.

Review №93

2018-06-15 01:21:12

Awesome honest service. Recommend highly.

Review №94

2021-04-12 03:09:39

Very bad warranty response to there work .

Review №95

2020-05-30 17:03:07

Fair deals, good mechanical work

Review №96

2018-03-09 19:08:20

Owner very friendly and knowledgeable.

Review №97

2021-02-19 03:33:46

Tina very nice pop person

Review №98

2017-10-08 22:40:30

Affordable. Reliable. Good work.

Review №99

2019-09-17 17:07:15

Honest reliable skilled workmanship .

Review №100

2020-06-19 17:55:02

Great Service and Good people

Review №101

2019-11-04 15:40:06

Help a out a lot. Reasonable

Review №102

2023-06-19 16:14:55

Honest, outstanding service.

Review №103

2017-09-08 04:42:12

Good work high price

Review №104

2021-06-16 06:06:43

Great service!

Review №105

2021-10-29 22:48:53

Excellent service and repairs

Review №106

2021-10-03 03:08:08

Bruce is the man!!

Review №107

2020-05-26 16:33:19

Quality service!!

Review №108

2018-05-22 00:43:21

Honest shop

Review №109

2024-07-04 02:45:14

I have been seeing Bruce since the late 80s for my auto repair and maintenance needs. Always honest and straightforward with what is needed.Doesnt push for things that arent necessary.

Review №110

2024-07-02 20:44:04

Prompt, friendly, and good service. I’d recommend them for any of your car repairs.

Review №111

2019-06-29 04:29:57