Presentation on Map Reviews Nearby

CardinaleWay Hyundai - Glendora in Glendora

4.1 (199) 1253 S Lone Hill Ave, Glendora, CA 91740, United States

Location on the map

Glendora, Los Angeles County, California, US

Phone: +1 909-600-0610
Site: https://cardinalewayhyundaig...

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.1

199 Reviews for CardinaleWay Hyundai - Glendora 2024:

Review №1

2024-06-11 04:03:43

BUT THEN IT ALL WENT DOWN HILLI was hopeful when I got here, a nice clean new place, lots of cars to choose from.I was greeted at the door by about 3 sales people, all very pleasant.Eventually one of the sales guys told Diego to help me.You could tell Diego was new, but he was a really nice young lad. He brought me around to show me the cars and answered all the questions he could and found the answers to the ones he wasnt sure of.You could tell he would become a good employee with a little more experienceBUT THEN IT ALL WENT DOWNHILLDiego introduced me to the sales manager Joe.. who was not very personable at all.He brought me around showing me cars that clearly didnt suit what I said I was looking for... he treated Diego very badly and barked at him a few times while I was there.You could tell Joe (the sales MANAGER) was not interested in selling a car to me that day for whatever reason. I ended up standing up and thanking them and walking out.Diego walked me out and I told him that I was not happy with the way Joe was talking to him.Then Dan came over and introduced himself as another sales manager... he did his best to turn things around after I told him that the way Joe treated Diego was not acceptable... and it made me not want to buy a car there.He said they would try to make it right.. and to be honest Im fine accepting that... but it was a very unpleasant experience.I dont mind giving them another try, as they are the closest Hyundai to me and I really want to get one of the new Santa Fe.And Ive told Dan and Diego if they get a car in that suits me please reach out.If this happens and the next experience is better Ill adjust this rating to reflect that.If this review helps you in anyway, please consider liking it, it helps me know which ones help .

Review №2

2024-05-13 22:43:12

I went here to get an offer on my used car. I had done a Kelly blue book estimate online for my used car and they were very persistent in contacting me to have a look at my used vehicle and make a best offer. They left multiple messages on my phone. I had already taken the vehicle to another dealer who made an offer so I wanted to get more offers. The offer they made was extremely low and not worth my time. It was about one third of the offer I got from another dealer.

Review №3

2024-05-23 04:40:36

Dont trust any words from this dealer. This dealer called me after I requested a quote online. I told them I was ready to accept an offer from another dealer, and they promised to beat that offer and make it worth my time driving to their dealership. I drove 50 minutes (and I informed them of the drive time before setting out) to this dealer, but when I arrived, they said they couldnt match the offer. They didnt even come close to the number I mentioned. Moreover, the car they promised would be ready for me wasnt there. I drove another hour back home with nothing but frustration and exhaustion. They wasted my time and played me around for the whole afternoon.I finally got my car from Hyundai Inland Empire—they are the best. They dont play tricks or games, and they treat you like a human being (not a spinning wheel like here). If you need a car, go there and dont waste your time here.

Review №4

2024-01-12 02:27:31

Outstanding Customer Service!Working with Service Manager Hunter and his awesome team in the service dept was a blast! Positive, polite and professional each and every team member I met, a warm and inviting atmosphere punctuated with smiles on every face! The dealership is gorgeous with Wi-Fi that allowed me to catch up on emaisl while I was there and even a great selection of donuts to satisfy a craving for something sweet during my visit! I look forward to coming back and working with this awesome team at CardinaleWay Hyundai Glendora again very soon!

Review №5

2023-05-08 17:03:28

I recently purchased a vehicle and had the pleasure of working with Christine Hang. I can confidently say that my experience was nothing short of excellent. From the moment I walked in, Christine was warm, welcoming, and incredibly knowledgeable. She took the time to listen to my needs and preferences, and helped me find the perfect car that met all my requirements.Throughout the entire process, Christine was patient, friendly, and always available to answer any questions or concerns I had. She made the process smooth and stress-free, and I truly appreciate her attention to detail and dedication to providing top-notch customer service.I couldnt be happier with my purchase and with the service I received from Christine. She truly went above and beyond to ensure that I was satisfied with my experience. I would highly recommend her to anyone in the market for a new car. Thank you, Christine, for making my car-buying experience a great one!

Review №6

2024-05-09 18:24:39

I was having issues with my bluetooth. I could hear people but they couldnt hear me. I was told that the diagnostic fee would be $219. If i chose not to have it fixed after they diagnosed it, that i would have to pay the $219. If i chose to have it fixed then i just pay to fix it. They came back and said that they needed to replace the microphone and that it would cost approx $378 (somewhere around that). I told them to go ahead and I had to pay for the part upfront ($158.16). I then took it back to have it fixed once the part came in. I was then told at the end of the day that it didnt work and that they would have to replace the whole unit and that it would cost a couple of THOUSAND dollars. RIDICULOUS!Then yesterday I was talking to a friend that had the same thing happen in his Santa Fe. He told me to just reset it to the factory settings. It took me a little time to figure out how to do that, but i did it and NOW IT WORKS.Your service department should have known to do that BEFORE they did anything else. Instead they made me paid $158.16 for a part I probably didnt need and then tried to get me to pay THOUSANDS of dollars more. Makes one wonder if they just scam people out of their money or if they are just not competent to be doing the job. My household runs on one income (mine). I do not have $158 to be throwing away let alone a couple of THOUSAND.

Review №7

2024-07-01 21:28:22

My car has been in the shop since June 21st. Scheduled for car repair for June 24th. The service advisor Isaiah Douglas was assigned to me June 21st and I have text messages to prove that. I was told that my AC compressor was going to show up Thursday or Friday and that it was approved by my warranty of June 27th or 28th. I did not get a phone call whatsoever on those days. My wife called asking about my car and service center customer service said my service advisor had quit and my new service advisor is Isaiah, the same person who was assigned to me on June 21st. That would be lie #1. They said that they were still waiting on the part to work on the AC. I called today being July 1st and they said that my service advisor would give me a call back. I waited for 2:30hrs until I decided to call back. Now the same person answers the phone and this young man is now being rude with me and incompetent saying I didn’t have a service advisor. I had to have him transfer me to another service advisor who is not Isaiah, and they are saying they haven’t ordered the AC compressor and have no record about talking to my warranty, lie #2. They now say that they are finally ordering the part. Okay I asked them to have Isaiah call me and it’s been another hour waiting for a call back. This kind of customer service is unacceptable. I wish to get a discount for the repairs I’m being charged because this is affecting me a lot to be able to get to work. This is absolutely unacceptable.

Review №8

2023-09-24 00:53:45

After narrowing down a list of sub-compact vehicles, I decided to reach out to Cardinale Hyundai of Glendora and had the pleasure of working with Eric.From the first phone call alone, Eric Sanchez was very patient, throughly listened and paid attention to what we were looking for. Never condescending and never pushy. We came in one afternoon and he was very gracious with his time showing us different trim levels for the Kona. He never checked if we were comfortable with the price before showing us a vehicle. I really liked that about him. It shows respect. (Of course we were only going to look at cars that we were comfortable getting.) But don’t you just hate when car sales people do that?Then it was time to go through numbers, I would check in and schedule your visit with sales managers they recommend.Anyway, we did have some hiccups, to no fault of probably the kindest finance guy I’ve ever met, Jason Arrington!🙌🏽 But it was quickly resolved and made right by their amazing finance director Robert Chong.After all that the deal was fair and we love our 2024 Kona SEL. If you work with the right folks at this dealership, you’ll be in great hands!Oh they even got us coffees and got my daughter a cupcake! Very nice touch!

Review №9

2024-06-11 23:24:30

This review is for the Service Department.I have my vehicles serviced at many dealerships before (Hyundai, Toyota, Audi, Mercedes) and truly none of them have provided me the level of service I received from Cardinale Way Hyundai of Glendora. The experience was outstanding from start to finish. Its not one thing, but its all the little things they did and they did them well. From greeting to me when I arrived, listening to me and my needs and providing solutions that worked for me.The team at this dealership truly goes above and beyond to ensure customer satisfaction.The level of communication was exceptional—honest, transparent, and incredibly thorough. They gave timelines when they were able and were honest when they couldnt guarantee a specific timeframe for repair, but kept me updated so I knew what to expect and could plan accordingly. Every step of the process was clearly explained, and I never once felt like I was being left in the dark or given the runaround.In a world where excellent customer service can sometimes be hard to come by, Glendora Hyundai stands out as a beacon of how things should be done. If youre looking for a dealership that offers top-notch service, honesty, and a seamless experience, I highly recommend Glendora Hyundai. They have certainly earned my trust and future business.Thank you, Glendora Hyundai, for an outstanding experience!Shoutout to Allyson and Isaiah -- they are both exceptional!

Review №10

2024-06-11 18:12:03

Joe, a manager at this dealership, said I could drive the Ioniq 5N if I filled out a credit application first, which I did. I confirmed everything was in order before arriving at the dealership, 1.5 hours away. When I arrived at the dealership, I was told I could not test drive it in case I hit a curb or added unnecessary miles to the car. I was able to drive in the car with Joe and another sales person, Yulli. Nice car, no credibility on sales.

Review №11

2023-08-10 04:32:17

Great experience with my purchase! Found a great deal on a pre-owned Mazda3 and wanted more information before coming in; Oscar shared details about the car with no shenanigans. The car was all I was looking for and more, at a great deal. Straightforward buying experience!

Review №12

2024-06-15 21:51:56

We where helped by Diego. We traded our elantra hybrid for a new for a newer model. Diego was professional and straight with us. I appreciate his hard work and would definitely come back. Ask for Diego thanks again and thank you to all the staff that assisted us

Review №13

2024-03-16 18:03:23

My experience at Hyundai Cardinaleway dealership was marked by several disappointments and frustrations. Despite arriving promptly for my appointment, I was left waiting for 15 minutes before anyone acknowledged my presence. Once attended to, I endured an additional 30-minute delay for paperwork, attributed to their new systems glitches.Although promised that my car would be ready by noon, I was left hanging without any updates or communication.By 3:50 pm, I received a call informing me that my car was finally ready for pickup. However, upon arrival, it became evident that none of my initial concerns had been addressed. The main screen remained dysfunctional, and despite assurances of necessary parts, no progress had been made.To add insult to injury, they failed to replace the 12V battery, despite it causing issues that required jump-starts. This oversight was particularly concerning, as it posed a safety risk and demonstrated a lack of attention to crucial maintenance needs.Upon returning home, I took matters into my own hands and discovered a simple troubleshooting method that restored the main screen to full functionality—a stark contradiction to the dealerships insistence on a faulty system.In summary, my experience at Hyundai Cardinaleway dealership was marred by delays, unfulfilled promises, and subpar service. Their disregard for customer satisfaction and failure to address critical car issues make them wholly unrecommended in my eyes.

Review №14

2024-04-01 17:56:01

I just got a new Hyundai this weekend and was told from Corona Hyundai that I could get a wax and car wash because it was late when I got the car. I called this location since it was 10 min away from me thinking it shouldn’t be a problem. The worker said he had to ask his manager…manager said “no” and he hung up. lol. Wow. Great customer service guys.

Review №15

2024-03-16 17:17:43

After terrible experiences at both Ontario Hyundai (home of the 4 hour oil change) and at Puente Hills Hyundai (They over book and the service writers know less about a car than I do and they dont care thanks to their service manager, Leviticus), I found the best place for the best service, Cardinal Way Hyundai. Hunter and his team are the best at what they do. No pressure for extras and promises kept. Even the bad car wash doesnt take away from the 5 stars.Hey Cardinal Way Hyundai, dont ever change!,, service before profit.

Review №16

2024-02-09 12:49:39

Thank you for servicing our Elantra. It drove much better after your services than it did coming off the lot. The new ECU has so much power. The vehicle made it to West Virginia. Were sorry for calling so much. Thank you for baring with us.

Review №17

2024-02-20 01:49:42

Horrible experienceThis is my first post, and Im writing it in the hopes that people wont be fooled by the meanness behind his smile.A few days ago I got a quote of $4,300 for my car from KBB, and a day later I got a call from this place saying they wanted to buy my car, so I went over there. After a while a guy named Joe showed up and asked me how much I wanted to sell it for, and then he asked me again, $300? $500? I thought he was joking, but he laughed and said he wasnt joking.He was one of the meanest, rudest people Ive ever met in about 10 years, it was ridiculous that he was the sales manager.

Review №18

2024-02-18 20:25:59

Disappointing to say the least. Was told by service my car could be picked up on Sunday, but apparently not even the general manager has access to the service department. Spoke with Joe (the manager) directly, unfortunately hes indifferent and takes no ownership. Honestly, 5 stars to Allison and Oscar who went above and beyond but could only go so far.

Review №19

2023-12-20 22:43:27

Very clean and organized. Staff were super helpful and friendly. The car we wanted was in stock and only had 10-15 miles on it before the test drive. Greg Guirado walked us through all of the features of the vehicle. Helped us connect w finance and helped us get the best deal. He showed us around the facility and the service department. Very knowledgeable, helpful and professional. If youre looking for a new Hyundai, Glendora Hyundai is the place to go!

Review №20

2024-01-05 01:18:48

I would say they do a good job. The staff there is excellent, the service personnels excellent, the people are excellent. Ive been going there for 1 year I used to go to Ontario Hyundai but I stopped going because your service is terrible but I go here because everybodys great polite and theyre nice plus theres a lot of places where you can eat. Especially at Chick-fil-A keep the good work up.

Review №21

2023-10-14 06:18:22

I was looking forward to purchasing a new car and so I was recommended to Tee by a friend of mine who said he treated her so well and got her what she needed. Tee was very much a sweetheart, super caring, and a great seller, definitely sold me the car the way he explained everything. He was definitely supporting me 100% like he was shopping for him self, super amazing! & then I met Gabby and she was super sweet and explained everything very well and professionally I loved it! I’m so glad I came around them both my experience was definitely 10/10❣️

Review №22

2024-01-17 17:26:31

Zero stars is more appropriate. When my vehicle was there during that time there was no communication with the service people keeping me updated about my vehicle. Which took almost a month to repair now lets fast forward to almost a month when I picked up my car. My battery was dead they didnt charge it or have it running when they were repairing my car and try to have me pay to replace the battery that was brand new 6 months. So I have to argue with that to get them to even consider to replace the battery that they destroyed. Then I noticed that my passenger fender and my door and bumper were damaged while it was under their possession due to scratching and dents they also disconnected my dash cam for whatever reason seems fishy to me after I have multiple scratches and dents on my vehicle I also found a bottle of vodka underneath my passenger seat which is very weird considering I dont drink vodka especially cheap Smirnoff. then after repairs were done my cars check engine light went on one and a half days after I picked it up took my vehicle down to puente hills Hyundai which was amazing they took care of everything by the way but they also noted that my oil was filled up so much it was dangerous levels that would cause engine failure and damage to the catalytic converter because the oil in my car. Then my catalytic converter had to be replaced which previously had no issues because of the overfilled oil causing damage melting the inside parts this was all stated on paperwork from the puente hills Hyundai service department after I brought it there from glendora Hyundai doing such a horrible job. Now I did mention the damages to my car to the service rep the day I picked it up they took pictures said they would get back to me and let me know how and when things would be repaired for my vehicle they confirmed that the scratches and dents were not there prior to me dropping it off right then and there in front of three other employees and myself and mind you I already connected my dash cam so I have video evidence of all of this and audio and video records. So fast forward now almost 2 months and Ive called several times no one has called me back about when my car will be fixed these are literally dents and scratches that a dealership cant seem to figure out to repair in a timely manner or get back to me even at that point and I mean zero calls.so I have now filed an insurance claim against them with my insurance company and we will play that game if they still refuse to reimburse for damages I will be taking them to court and suing them because yes I am that guy and I will not let them get away with this they just think its going to go away and they dont have to do anything but I will be filing a lawsuit to recover damages and then some.

Review №23

2024-01-26 20:36:59

If you’re planning on visiting, make sure you ask for Izik from sales at the front door!Was here a couple weeks ago browsing the inventory with my cousin when Izik approached us. Even after letting him know we weren’t looking to purchase today, he made sure to go ABOVE AND BEYOND to explain every model we were interested in.Not only was he knowledgeable on the vehicles, but his amazing customer service and attention to detail will have us recommending him and this dealership to all our friends!If you want a worry free car buying experience, come down to CardinaleWay and ask for Izik!

Review №24

2022-08-04 19:32:07

I am extremely thankful for everyone responsible for helping me obtain the vehicle I desired. I called randomly, they had the vehicle I inquired about and they gave me a same day appointment. I arrived two hours later with courtesy drinks and snacks and my vehicle was ready. The entire process was amazing! I’ve never been in and out of a dealership so quickly. Thank you again! You are all true blessings!!

Review №25

2024-02-15 06:29:13

Despite needing a new engine on my car with only 50k miles, I had the pleasure of working with the most experienced and caring service advisor Allyson Maring. From beginning to end she handled this stressful situation with such thoughtfulness and professionalism. Not sure if Ill ever purchase another Hyundai again, but thankful that I had such an amazing and thoughtful advisor to lean on.

Review №26

2024-01-16 00:13:40

WARNING! They charged me 3% surcharge with out giving me a chance to review my options. They just took my card and basically said Too late, it already went through Incredibly unfair and could be considered illegal. Never again will I visit them.

Review №27

2023-09-30 22:19:42

Below is my original 3 star review. Updated to 1 star after my most recent experience. Read below for my first experience. But basically only went down hill from there. Got a call from the service manager that he was going to personally take care of things for me and let me say....if this was hands on personal care for the manager I am very concerned about how they deal with other customers. Was promised a loaner car just in case the repair took more than 24 hours, but the manager ensured me it would be done in 48 at the most when I dropped it off. Ironically when I came to drop it off my car the next day, a loaner car wasnt available, even though this was one of the big things he promised just the day before. Finally got that worked out but the fun didnt end there! Over 2 weeks later, after basically daily calls saying my car would be finished by the end of the day, I picked it up today, still not fixed correctly, dirty, with new things broken. The sunroof at least opens and closes now but the controls no loner work correctly (something they told me about before I came to pick it up). To add insult to injury they lost a part for my roof rack and only told me about it when I came to pick it up. They said they ordered a replacement part off amazon and I could bring my car back to have them install it once the part arrived (LOL). Next I was missing a bunch of items from my car, stroller, roof bag, shovel, etc., thankfully I noticed before leaving and someone went to the back and found all of it. Finally now my trunk is no longer closing correctly, which was not an issue before. I mean honestly this whole experience was so bad it is almost comical. I will never be coming back here and urge people to choose another Hyundai dealership. Sad because I did have a good purchasing experience and was going to get my wifes new car here but I guess not. Cant imagine if even only one department is allowed to run this poorly that the entire dealership is not suffering from poor management.Original Review - 3 stars only because of their service department. Had a great experience purchasing my vehicle here. The service department definitely deserves one star. Had a 720am appointment to have my sunroof fixed. They told me the car should be done by that same afternoon. I received a call later that day that they were not able to get to it and wanted to keep it another day. This part was not great but fine. I get it delays happen. However, the next day I called in the early afternoon to ask for an update, they said the person I needed to talk to was unavailable and they would have him call me back. A few hours later I hadnt gotten a call so I called back and had the same thing happen, was told he would get back to me but couldnt talk right now. Towards the end of the day I called back, the person was still unavailable. I told the person I was speaking with that I would be coming to get my vehicle since I needed it the following day. I arrive at the dealership about an hour later to find out the service department is closed!!! Thankfully the sales manager went out of his way to help me get my vehicle so I was able to take it home. Doesnt even look like they have started any work on my car and there is a new small scratch on my dash. Overall horrible communication and horrible experience.

Review №28

2023-02-21 14:54:18

Purchased a 2023 Hyundai Santa Fe SEL on December 17, 2022. Was offered the extended warranty cost $2,295.00 but was told would reduce price $500 bringing it down to $1,795.00. We did not know that Hyundai was offering a $500.00 bonus cash and our model is included. This was in addition to the $500 discount I was offered. Well on the contract we just noticed that the $500 credit is listed as “Manufacturers Rebate” $500. Nowhere on the contract does it discount the warranty from $2295 to $1795 as promised. There should be (2) $500 credits. I called yesterday and asked that the manager call me. I was told that Curtis would call me back in 5 min. He called back the next day and apologized for not calling sooner which was good. When I explained to him about the $500 (he did not see a credit for it either) at least identifying it as a discount for the Extended warranty (the manufacturers rebate line was already used) so the only other $500 would have been the discount for the extended warranty as promised. The finance manager led me to believe he was discounting the warranty because that is what he said.I was advised by Curtis that he would check into it and call me back today. He did Not call me back as promised and I am very disappointed. I have gone over the contract many times and there is a $500 discrepancy. They cannot use my rebate of $500 as discounting the warranty that was NOT the deal.The $500 is from Hyundai it is NOT for the dealer to use. I feel cheated. I gave the manager the opportunity to prove to me that I was mistaken but by not calling me back that just makes me think otherwise.If they correct this problem I will update my review accordingly. It must be to my satisfaction and as I see it I am owed $500.Here is a copy of my contract does anyone else agree or am I mistaken?I also qualified fir 0% for 3 yrs.Also the $600 was for the LoJack I did NOT WANT. My ins. Doesn’t even give a discount for having a LoJack!Ripoff on all parts…Update; The GM called and agreed there is a discrepancy with the rebate. Going to make good on it with a $500 check.Now this is what I expect from a car buying experience. He made a promise to me and so did I by updating my review.Things happen I understand and correcting them on their end is the right thing to do.😃Just watch out what you are promised and what really is in the contract. The finance manager knew what he was doing and to use our rebate to discount the extended warranty was to me illegal.Had they not refunded me the $500 I would have pursued it further but they did refund me.

Review №29

2024-04-16 02:50:01

They have upgraded their showroom and have great service. They keep you informed of what is needed and help you get your self done in the time they stated.

Review №30

2024-01-08 18:22:03

This was my best automotive purchase experience. All the credit goes to Jesus Maria. He is extremely detail oriented and justified why I should buy a Hyundai and not a Toyota or Honda.

Review №31

2023-10-09 18:51:33

This review is only for the service department and the experience we had with a warranty repairs.Make an appointment online for service repairs, they had pretty good availability and we were able to get in with in a few days. Brought it in early morning 1st appointment, this was key to short wait time. It took them 3 hours to complete the warranty repairs. The waiting room was very nice, clean and modern. Service stafff was nice and friendly. The work was done quickly and efficiently.Whole service experience was superb!

Review №32

2024-04-12 18:06:45

Straight forward honest discussions on purchase of bew vehicle. Service recalls handled in timely professional manner.

Review №33

2023-01-30 06:55:43

Everyone at Cardinale Way Hyundai has been awesome! From the sales people who got me into my new Santa Cruz to the service dept. people who have been taking care of me.

Review №34

2021-12-11 23:33:35

Buyer beware!! They charge you for fake services when buying a new car. The nitrogen filled tires is bogus, my tire pressure changes by 6 psi or more. The paint protection is also bogus... The roof of my car is full of water stains...my drivers door has buffing wheel marks probably from lot damage. When giving them a bad survey they tried to buy my survey score with roof cross bars. Heres some texts from the sales manager to prove it!

Review №35

2023-05-19 17:54:19

Oscar was so helpful all the way through the process of looking at various cars thought the process of buying my new car. CardinaleWay Hyundai of Glendora has such a great selection of cars to chose from and all the colors so it was easy to see which color and style of car I wanted. Everyone was friendly and helpful all the way through the process and made purchasing my car very pleasant and an easier experience than I expected. I have had followup calls just to ensure all is well, which has never happened before, and that was also a nice touch adding to the overall great experience we had.

Review №36

2023-05-23 06:42:21

It was such a great and easy experience! From the second I walked in and met Oscar, I immediately felt at ease. It was my first time buying a car alone and I was a little nervous but the whole experience was so smooth and I feel great about my new car. I can’t recommend this dealership enough! Oscar was so kind and helpful and answered all my questions. Then when I came back the second time I got to meet Curtis and he was wonderful! He was so patient and knowledgeable and really went above and beyond to find the Palisade color combination that I wanted. It was late and I was the last person there and he must have wanted to go home but he stuck through it all until I had my car! And he was so friendly through the whole process! The finance guy was also great and helpful. He explained everything so well and clear and had by far the coolest desk I’ve ever seen! And there was another guy there that night- his name is escaping me but he’d recently moved from the east coast and I loved chatting with him. Truly, from beginning to end, the whole expert was wonderful and I couldn’t recommend this dealer and these guys more! I feel like I made friends and it seems like these guys had my back! I’ve already sent a friend to get his Palisade from this dealer when his local dealer was playing games. I’d been to the downtown LA Hyundai before this and it was no where near as pleasant of an experience and I would never go back- they tried to force me into packages I didn’t want and they just seemed slimy. It was so refreshing to have such a different experience at CardinaleWay Hyundai Glendora. Everyone I met seemed very genuine, honest and friendly, which as a female buying a car on her own is very important to me. There were no mandatory add ons or additional charges at the end- everything was straight forward and perfectly clear. I need an electric car soon and I will be back soon, looking for Curtis! Many thanks to the whole team who really helped me out. I truly appreciate it and highly recommend them!

Review №37

2023-03-30 09:24:52

I had a great experience when I recently purchased a Hyundai at CardinaleWay Hyundai Car Dealership in Glendora. Everyone was very helpful and knowledgeable. The sales manager, Michael, was extremely helpful. He was patient, friendly, and very efficient. He was always willing to answer any questions I had and took the time to explain the different features and options of my new car. He offered great insight on the different models and provided detailed explanations about the different options available. The entire staff was very helpful and accommodating. They were courteous and professional, and I could tell they take pride in providing excellent customer service. The dealership was clean and organized, and they had a wide selection of cars to choose from. I had an overall great experience at CardinaleWay Hyundai Car Dealership.

Review №38

2023-07-11 02:54:27

Was easy to get the appointment for my car. When I came to get my car fixed. My wait was nice and offered water and snacks . Even TV what else could you ask for. Hector was very helpful and got my car back in the amount of time he said it would take. Very satisfied customer!

Review №39

2024-06-12 22:17:43

I dont know, I have trusted Google reviews for a long time. If it is over 4stars, I always tell myself that the place is gonna be a good place. But this is my first time it was wrong. The service is really slow, waited there to hear that it is battery and starter issue after 5hrs waiting. And my main technician, Aaron, he never answered one phone call. Left voice massages several times, but still didnt hear from him at all. Idk how come it is so hard to contact with someone who is responsible for fixing your car. Ive been going to puente hills, and their services are much better imo. And finally got my car after 5days.. its ridiculous... since it wasnt even a severe car issue..5starsEdit: the service has gotten way way way better, I cant say how much they tried to change... inside a lot better; Crews, so much more kind and friendly; Service, faster and gives you a good amount of internet speed, so you can do internet shopping or watching videos without any frustration. I dont want this person to get extra busy, so I wont mention the name. This person has been my one top and knows whats up and very helpful overall. If you are around this dealership, I highly recommend you to come visit and give it a try.

Review №40

2019-03-05 00:06:10

My experience on this dealership was a horrible one.I see good reviews for them & I am really happy for everyone that had a completely different experience than mine.I don’t take given 1 star lightly, but customers should know what they are getting into. My experience was few months ago I waited before I wrote the review.I have not walked in to a dealer for the last 15 years before having a number confirmed. so many cars purchased & no experience like this before.I did have numbers confirmed on an email, reconfirmed the discounts I qualify for to make sure there is no misunderstanding.See the picture for the email confirmation of the discountWe were shopping for 2019 & I asked them to send the window sticker every other dealer would like email me the sticker. They took a picture.The picture looked odd, it was taken in an angle to cut the year out. checked the VIN number thinking something is odd the car was 2018. To me I am OK with buying the 2018 the price was good, I thought they are just being slick.At that point I should have just not gone a step further. A good dealer will let you know form the start that they are given us numbers for a 2018.We got there & red flag #1 the person I have been emailed came & said I only handle emails & handed me off (left the dealer) to 2 sales people didnt think too much of it, but later it is clear why the person on emails didnt stay. as their promised on paper went away.Red flag #2 the battery of the car was dead. They said it was normal. Oh well we went for a test drive after jumping the car.Red flag # 3 when asking about some featured like Break assist we were told no car comes with it only cars like Tesla has it. My 16 year old knew more about the car since it was for her. But oh well again, we know about the car .Something just always smelled a little fishy since the time we walked in to dealership, but a car is the car, we are buying a Hyundai .Confirmed they will change the battery. Talked with the manager, I said I won’t buy a car with dead battery & they knew we came from far.What if we stop on the road back home. They said sure we will change the battery.My mistake #1 I filled up the credit app without final numbers on paper at the dealership. It never crossed my mind that; They will confirm one price on email and change it. I have bought cars for so many years never happened before after confirmation of price they change it.I thought the days of dealers acting like that was way behind us.While I was waiting, I asked one of the sales guys about the battery, They said. They are not changing it. No one ever told me about this, I was the only person there as a customer.When I asked the manager, He said why dont you go to your local dealer & change it there. after they promised me they will change it & no one tells me till I ask.I think managers name was Sam not 100% sure but he was saying I promise if I can go to service area I swear I will change the battery I can’t as it is locked. Just promises & looking like he tried so hard to get a technician. My gut tells me he never even called anyone, just do the deal & send me on my way. (It was evening time.)Well again, I am so upset but the price is good what do you do? Drove for a while to get there ( they know this & that must be the usual game plan )The salesman says let me go over the number for you & I am thinking Tax license & the discount they talked about just disappeared a lot less than the $5750 they said on an email.As I was walking away & telling them how I felt & not only they are not giving me the discount sending me off with dead battery.I was told “we will change the battery for you right away” The salesman and another manager was telling us they will do it. personally will do it.We’ll all the promises & I swear I cannot go back to that area clearly was a lie.Happy to say I had back up plan at another dealer further away from my house in Ontario & they did all they promised & beyond got a 2019 for the same price Glendora tried to sell me 2018.

Review №41

2023-08-31 03:37:18

Great selection, will go out of their way to ensure you obtain the vehicle of your choice. Salesperson was very patient and accommodating to my schedule and need’s during this transaction. I definitely would recommend 100 times over.

Review №42

2021-10-04 03:13:27

David and Rene helped me purchase this car. It’s a 2019 Hyundai ELANTRASE with 24,600 miles. Beautiful car. Overall experience five out of five stars. I don’t have the best credit but they were able to get me into a new car after I traded in my Hyundai Veloster At a reasonable monthly payment. I will definitely return for future car purchases to this Hyundai dealership. Absolutely loved my experience! Thank you again David and Rene! If you’re going to look for a car ask for either of these gentlemen, they know their stuff!

Review №43

2023-10-29 02:36:46

We stopped by here on accident glad we did with exceptional service these guys shot us a deal on a Great vehicle wifey very happy. The sales team Thanks Eric from sales and sales manager Joe Delgado for treating us like family. Very good experience highly recommend this place. No pressure just great service

Review №44

2024-03-27 02:05:40

Isaiah my service advisor was very wonderful and took care of my cars needs once again. I highly recommend this place.

Review №45

2023-05-01 19:52:43

The customer & tech service/support was great! As usual. The problem happened when the cashier advised me of your 3% surcharge on credit card transactions. I had to pay $7.75 to use my credit card! That’s the kind of thing I expect at start-up Mom & Pop shops. Not an established multi-million dollar company! I always pay with my credit card. I don’t want to use cash or a debit card. So if this is going to be your policy going forward, I will find another dealership to do my business

Review №46

2023-07-18 00:25:47

The service department has provided the worst customer experience. The technicians seem like they don’t know what they are doing. The worst customer service comes from Hector. Don’t ever believe him when he gives you updates. If he ever tells you “I will call you back”, do not believe him. He makes empty promises time after time and NEVER calls you back. When Hector tells me “the technicians don’t know what’s wrong or how to fix it. They will have to call customer support”, that provides no confidence in this dealership. Going on day 5 and they still don’t know why my car is not working. Avoid this dealership.

Review №47

2022-12-12 20:15:26

The sales person (Jay) was respectful and very eager to help. The management team was fair with my deal. The only issues I had with this experience was that it took longer than it should have for paper work process. One issue with this process was that our insurance cards only have the name of the policy holder and not every individual on the policy so they were not going to make the deal without seeing the buyer on the policy. We had to go home and get a copy of the insurance policy to show that she was on the policy. My daughter purchased a car the day before without this issue from another brand. The last issue I had with this process is the dealership did fill the car with gas. I was told they were going to fill it up after they washed it. I noticed it was not filled when they gave me the keys and the sales person said to come back Tomorrow since the manager with the gas card was gone for the night. I then received a call from the sales person stating the manger said that used cars don’t get gas. I have bought used cars for over 20 years and this is the first time a dealership did not fill up the tank. I purchased my last used car less than a year ago and they drove it from 30 miles away and stopped at the corner and topped off the gas to make sure I had a full tank. That’s the type of service a dealership should have. I don’t think the old ownership would have done this…

Review №48

2019-08-20 21:06:22

Bert was really nice he communicated with me and told me everything that would happen so I was totally informed and and so I would know exactly whats going on I appreciate that hopefully they can get done fast. Cuz I love my car best car Ive ever had, he says there were a little busy but well see thank you

Review №49

2023-07-04 00:30:01

My experience with Cardinaleway Hyundai of Glendora can best be described as nightmarish. I have been buying cars for more than 50 years and this experience is easily the worst. I was leased a car I did not want. I made it clear on atleast 5 different occasions what specific trim I was looking to lease. Knowing my preference, the salesman still let me test drive a different trim. At each opportunity, I asked if the car was the trim that I wanted. I was assured that it was. After negotiating a price, we signed a contract. I left the dealership thinking that I had leased a car with the requested trim level. It was only after I got home and tried to operate some of the options that I realized that I had leased the unwanted trim.The following day, I went back to Cardinaleway and spoke with the manager and he did nothing to resolve the issue. He tried to place the blame on me. After going in circles for about 30 minutes. I requested to speak with his supervisor. The manager seemed very reluctant to let me do that. After insisting, I finally spoke with a regional manager. We agreed to compromise on the deal. I was asked to return the following Monday. When I arrived to resign the contract, no one seemed to know what I was talking about. I decided to leave out of frustration. I spoke with the finance officer and he said that he would get back to me. I have to say that the finance officer was the only helpful person at the dealership.I have leased 2 other Hyundais. I am a loyal Hyundai customer. If I was treated with such little regard, I hate to think about how a future customer will be treated.My advice is for anyone looking for a Hyundai, stay as far away from Glendora as possible. Hyundais are great cars and there are many Hyundai dealerships. Find one that will appreciate your business.

Review №50

2023-04-01 21:57:15

Ever changing tax laws led me to explore the Ioniq 5, and with the help of Ping, I had a brand new Ioniq 5 in less than 24 hours.First, Ping was the only sales associate to answer me clearly and provided zero nonsense. During initial inquiries, I asked dealers to communicate via email only (due to work) and every other dealer requested I go in for a site visit. Ping provided quick and thoughtful responses which led us to purchase from him.Second, due to the quick turn around of the car purchase, I was not fully expecting to purchase the same day, so my 1 year old infant went car shopping. We ended going to dealership after dinner and had a sleepy child. The General Manager went out of his way to accommodate my family and we were taken aback by the team and his generosity.Lastly, Finance was efficient and pleasant. Appreciate that we werent strong armed or pressed to something we werent ready to do.This car buying experience went above and beyond my familys expectations and we were blown away. We highly recommend the Sales and Management team at Glendora and look forward to future interactions with them.

Review №51

2023-08-29 20:20:11

ABSOLUTELY HORRIBLE at best! These incompetent knuckleheads are clueless when it comes to engine repair! I repeat, the service dept. are clueless or perhaps trained to milk consumers of their money before getting to the root of the problem which then makes them highly trained milkmen/women!Our engine troubles have not been resolved & their instructions to drive our smoking vehicle to clear out any oil residue for a 1000 miles is IDIOTIC & a clear indication they have no idea whats going on with the engine. Perhaps a simple online research of bluish white smoke coming out of exhaust will give them a 100% better inclination of how to resolve the issue! I am certainly not driving a profusely smoking vehicle that is pouring harmful polluting hydrocarbons into the air & get a ticket for an Excessive Smoking/Polluting vehicle. Is Hyundai going to pay for that violation? I am so very disappointed much less angry for such incompetent service & knowledge of their vehicles/engines! To pour fuel on the fire; this Service Dept is the worst ever Ive experienced at any form of business. They dont answer their calls they dont return calls, the Service Mgr. never calls back when left a msg. & never calls with an update of your vehicle thats been sitting in their shop for four days for a simple oil flush & Efi cleaning; WOW!! Totally unacceptable & appalling. Nevertheless, I will be posting this all over social media as well as sharing this horrible encounter with family/friends/neighbors/co-workers etc. DO NOT USE THIS DEALERSHIPS SVC. DEPT. STAY AWAY FROM THERE & GO TO A QUALIFIED/CERTIFIED AUTOMOBILE SERVICE SHOP WHO ARE FAR MORE QUALIFIED & KNOWLEDGEABLE OF ENGINE REPAIRS.

Review №52

2021-06-03 23:54:35

Staff is fantastic. Leslie assisted me with my parts order. Her positive outlook made my day. I was treated like family . Thank you

Review №53

2023-04-17 04:44:42

Poor customer service.The guy who assisted me for regular scheduled service asked me to sign paperwork with charges for steering wheel alignment. He told me that it would be free after they check and if they found out that it is not from an accident. They did not check nor verify because he insisted for me to pay because I signed the paper. even after explaining that the scratches on the fender came from the tire chain I put but went off and scratches the fender in a circular pattern. I am disappointed and felt cheated.

Review №54

2023-02-07 14:12:32

Dominic changed my perspective of a service department! Dominic and his service departments have given me an amazing experience with great transparency, guidance, and appreciation of business. Never had someone so attentive to my needs and questions. It made me consider looking to get my new vehicle here once I’m ready.

Review №55

2023-01-27 18:59:21

It was a great experience!!!! Dominic Vettraino was very nice and HONEST. Normally I go to the Hyundai in Ontario, but I had a really bad experience the advisor there. The advisor was joking around that he had up sold a young lady on an air filter. Not knowing I heard the whole conversation. I know how to put on air filter on my self, but I just didn’t have the time to do it. So I didn’t feel comfortable with ANY advisor after that. Dominic made me feel comfortable and I felt like he didn’t try to up sell me on anything. I will definitely be going there from now on.

Review №56

2023-02-22 19:21:47

Made an appointment online to bring my car in for its 60K service, as well as to address a broken door lock button and a sudden drop in fuel efficiency after my previous service there. The web site indicated the cost for the 60K service would be $518, but when I arrived, I was told the cost would be $700. They eventually agreed to take $80 off the price, but it was still more than a $100 above what I was expecting. Further, I was told they couldn’t look into the fuel efficiency issue since a certified technician was not on duty that day, which was frustrating since had I known that in advance, I would have scheduled a different day. And finally, although I had brought my car in a few different times a few months early for door lock issues that were covered under warranty, this issue was suddenly not covered and would cost more than $400 to repair. After all that, I received a call when my car was ready but they wanted me to call first. I did call, several times, but no one ever answered.

Review №57

2022-11-21 19:08:26

Dominic was an amazing representative. He took the time to listen to my concerns and made me feel at ease. I loved the service I received. Everyone was very friendly. My car was done so very quickly and it was nice and clean. Thank you so much to your staff. Especially Dominic! You are so very lucky to have him as apart of your team. See you on my next service.

Review №58

2023-07-24 18:31:11

I loved the attention they gave us. Real professional and friendly. Real fast service in buying a vehicle under 40 minutes in and out of the dealer ship. Again Thank you very much for your service. GREAT PLACE !

Review №59

2023-04-25 21:43:44

Everything, from beginning to end, was a very pleasant experience. My service advisor was terrific, and very attentive. I had my car fixed in no time, and I even received a free car wash. I do recommend it.

Review №60

2022-12-08 13:47:07

I had such a great experience here. The only complaint I have is that theyre too friendly. They made me feel like I belonged there and Im not accustomed to that cuz a lot of dealerships didnt want to work with me as far as down payment or features I had asked for but Hyundai of Glendora did help me in every way possible. They got what i was asking for and I was able to drive away in a brand new car. The sales staff and finance team worked with me and helped me when no one else would. Im completely satisfied. They have nicer staff as of this writing. I cant speak of the past crew. I appreciate them. Great service! 5 stars!

Review №61

2023-09-19 05:27:53

Pro: staffs are nice and they will try to help you.Con: When the Money comes in during the conversation, they become a cold blooded businessperson behind the smile. Do your research before walk-inAlso,If you use hyundai finance, PLEASE check your website for residual balance and buyout price.They will charge you extra $$$, If you try to buy out your car through dealer shop

Review №62

2023-01-28 22:18:03

I had a pleasant experience at your dealership. I spoke with a gentleman about the possibility of buying a new car in the next couple of months. Everyone I met was polite and friendly. I had some issues with this dealership a couple of years ago, which discouraged me from visiting again. But I am glad I came in.

Review №63

2023-10-24 15:00:28

Update 10/24/23Isaiah was on it. He restored my faith in this place. The younger guys working customer service on top notch. Way to turn things around along with the reno. From 1 star to 4.5.Yikes. I think this has been one of my worst dealership experiences in general. Completely ignored from start to finish.Its Friday morning and theyve had my car since Monday morning. I havent received a single call regarding my car from the dealership. No one can give me an answer.I appreciate your establishment servicing my vehicle but communication needs to be a million times better with customers. I dont even know what the charges are or if its being covered by the warranty.Sorry I cant recommend this place.Update: The dealership has had my CAR for TWO and a HALF WEEKS now and has failed to call me even ONCE for an update. Ive called multiple times. No one answers the phone. Pretty bad experience to put it mildly.

Review №64

2022-12-22 20:39:23

I got a lot of service done at this dealership back in March to include: my locking mechanism, a new key fob, and a new horn. Had this vehicle since 2012, no issues with the alarm system until I got all this done. Unfortunately I moved and had been in a fire academy, I could not address the issue, only temporary fixes by unplugging the battery. I’ve finally had time to take it to Glendora and fix it where I got the initial work done. I dropped it off at 7:30am and got a call at 2pm and another call at 3pm explaining my options while the mechanic was chewing his food. They said they’d call me when the car was ready to be picked up. I never received a call, so I just drove down there at 4pm. Coincidentally the wiring they’ve done prior had nothing to do with the sudden alarm system malfunction that’s been occurring since. So another $200 for a temporary fix. This place is scummy and your typical slimmy dealership.

Review №65

2023-04-06 00:10:01

Terrible experience with the service department at CardinaleWay of Glendora. Twice Ive brought my vehicle in for service. Twice they needed to order a part and promised it would arrive within days. Twice Ive spent weeks and months attempting to contact the service department to get an update on when the part would arrive.Expect your call to go to voicemail boxes that are full, to use an automated scheduling system that doesnt work, to be transferred to the parts department and re-explain why you are calling, and when you finally reach a service representative you will be put on hold for 32 minutes and hung up on...over and over and over again.If you respond to this Google Review do NOT tell me to call the general phone number to get my issue fixed UNTIL youve actually tried to call your own service department as if you were a customer and see how frustrating it is to get through to a human. Give me the Service Managers direct line instead - but check to see if their voicemail box is full first.

Review №66

2022-09-12 18:28:39

Best car buying experience Ive ever had. Customer service, hospitality, and professionalism unmatched. The time it took to find a car and get me approved was quick and efficient. Everyone treated me kindly and even treated me and my family to some Chick-fil-A during the wait for loan approval. Also, supports veterans and some members of the staff were also prior service members.

Review №67

2023-12-01 18:16:19

Very friendly, not pushie .Ping sold me my Santa Cruz and I love it .New building is beautiful open and airy .Customer service is great, Ping was so kind and easy to work with .

Review №68

2022-08-21 06:07:36

I took my car in for service and from the moment I got there, I knew they had a good system in place. I was quickly greeted, asked some questions and then assigned to a Service agent name, Nikki. Nikki was an absolute pleasure to work with! she was soo friendly, so kind, she explained everything thoroughly, she called with updates answered all my questions and I felt like she truly cared about her customers! Nikki, I am so grateful to you for all youve done!I also want to mention that this dealership is filled with great Associates, I was asked if I wanted my car washed, the short time I was outside I was offered to come inside in the cool air, I was offered a cold water, I was constantly asked if I was being helped!

Review №69

2023-04-03 00:31:16

Just bought my Elantra N from this dealer in Glendora! Spectacular assistance in purchasing my vehicle from Oscar! I got all the information I needed and he gave me the best price for my new vehicle. I highly recommend him if you want a speedy service and him being bilingual was a plus. Stellar service from this dealer!

Review №70

2024-01-10 21:00:16

Set an appointment for 10:20am for a simple oil change. It’s 1:00pm and I’m still waiting for it to be done.

Review №71

2023-05-22 14:10:58

I’ve called every single day for over a month because I have to speak to the service manager regarding a claim on the white paint for my 2018 Hyundai ELANTRA. Every time I’ve called I get told that I’ll get a call back. It’s been over a month and I have yet to get a callback. it’s very frustrating because they were very great about helping me out when I was looking to purchase a vehicle but no one has the common courtesy to return my call. This has been the most frustrating experience with a car dealership.

Review №72

2023-05-25 23:47:35

Do NOT use this dealerships service department! They are money grubbing thieves who prey on young, naive people. My unassertive son just took his Elantra in for a routine tuneup. Im sure the service guy could sense he knew nothing about cars, so he threw in every over the top, unnecessary item he could. The vehicle has a mere 12,000 miles on it, but he serviced it like had over 100,000. They should seriously be ashamed of themselves for robbing him of almost $800.00! I have no clue how this dealership gets away with their thievery, but hopefully what comes around goes around!

Review №73

2022-10-25 20:20:51

The customer service from the service dept. is the worst. I had a tech by the name of Trevor assigned to me and the service mgr at the time his name is Ozzy and they never returned calls. I had to wait almost 5 weeks to get a car loaned to me. The worst service ever. If I wouldn’t have kept calling I would have never gotten anything done on my car. I was also told by Ozzy once they got the approval on my engine to be replaced that if I wanted to get new hoses that all I would have to do is pay for the parts and not the labor since they were replacing my engine I could have it done. I told him to please let me know how much the parts cost and I would talk to my boyfriend to see if I should do that. Well needless to say I never got that return call and only got the call from a tech by the name of Dominic that my car was ready. If I could give them minus zero stars I would.

Review №74

2022-12-06 19:55:17

Ping really went out his way to find the car with the detail and specifications that I provided during ny first visit. It was as within our budget and most especially, the car had low mileage.Its the third car our family purchased in this location, and the GM made our family felt at home and very welcoming.Danny and Robert made the financial side so smooth and very easy to understand for my 19 years old daughter.

Review №75

2024-01-13 10:39:48

Took the car in for service they remodeled the dealership state-of-the-art the waiting room was outstanding the service was great😁

Review №76

2022-08-11 17:56:41

While Nikki was great and as helpful as she could have been, the service was awful. They didn’t fill the wiper fluid like I requested, the car was dirtier than when I brought it in, and they did the service before contacting me about extra work that needed to be done so I was stuck with a large bill even though I had to bring my car somewhere else for repairs. I won’t be going to any of your dealerships ever again. Oh, and when we looked at possible trade ins, the mark up was insane, more than almost anywhere else I’ve seen in recent months.

Review №77

2022-09-30 17:40:27

Check engine light went on my vehicle. I attempted to call to make a reservation for service. No one answered the phone. I called three times with no success. I drove over there after work and found service center under construction. There was a few people standing around inside the temporary facility looking for for someone to help them. After waiting around for ten minutes I walked outside into the service area and asked for help. After dropping off my vehicle I was told someone would call me with an update. I never received a call and went back after work to check on the status of my vehicle. I think consumer service needs to be better.

Review №78

2023-01-06 19:36:28

Brought my car in because it was shaking when in neutral and wasn’t driving smoothly. Check engine light was on. Aaron called me and said that I needed a new coil & spark plug. I told him that I just replaced both of them and that the mechanic should have noticed the coil was new he said they knew but he promised it was the problem. After reiterating that I didn’t want to pay over 1,000 to fix it and drive off the lot with the same issue he decided to have the foreman look at it again. It took me 7 days of calling and trying to get a hold of someone for an update. I finally just when in and asked what was going on Gerry eventually said I needed a new engine.The cost of the engine wasn’t worth it so I asked Oscar and Curtis to give me an amount for a trade in …. Curtis evaluated the car and came back and offered 5000 - I found a car I liked and Curtis basically hustled me and said he didn’t know that anything was wrong with the car and that he would have to me offer me way less. I hung up with him knowing what was happening. I paid $219 to remove my car from the service center ( which I shouldn’t have had to have paid. I drove my car to Honda… received 7000 for a trade in and bought a waaaaay better suv - fully loaded.Horrible experience.

Review №79

2022-08-15 00:48:35

I was satisfied with every aspect of service from the team. Jason, Curtis and Peter made us feel welcome, were friendly with our kids and made each step in this process easy and fun. I would recommend this dealership and team to anyone looking to buy a car. Can’t say enough about how much I enjoyed this experience!

Review №80

2022-08-31 19:26:45

The temporary waiting area was great, it felt more comfortable than the old waiting area. The check in process was a little confusing, but it was understandable due to the construction. The service man I think his name was Trevor, he was very nice. I’ve been a Hyundai customer here for a few years and this was the most positive experience I’ve ever had.

Review №81

2023-06-06 19:56:40

Christine was amazing! All the workers were very helpful and friendly. We had a great experience with amazing customer service. Christine and everyone answered all of our questions, but most importantly helped us find the perfect car for us!

Review №82

2023-07-21 17:49:03

Employees do not listen to customer requests. For the second consecutive service appointment the service advisor was told to not have the car washed. The car was returned having been washed in both instances. The vehicle is the matte shooting star color and has a ceramic coat. I don’t know how else to get the staff to listen to my request. I will be looking elsewhere for the next appt.

Review №83

2022-08-22 18:13:34

Oscar from Hyundai is AMAZING! I’ve been to MULTIPLE Hyundai dealerships looking for my 2022 Sonata Limited hybrid. I wanted a specific color and trim and the other dealership reps were discouraging, telling me I was “looking for a unicorn” and offering me other colors and other trims. Well, Oscar found me my unicorn. Informed me the moment he saw it on its way and I ran over there to put my deposit down. He and the entire department were very friendly, welcoming, and patient with me while I went through my purchase process. And I am SOO happy with my purchase! It was well worth the wait and I absolutely adore my vehicle! Thank you guys for finding me my unicorn! I will definitely return there for any future vehicle purchases and/or family referrals. Keep up the excellent work!!

Review №84

2023-04-07 17:53:16

Ping helped my wife and I with our Ionic 5 purchase. He was patient and courteous to us questions. He was not pushy in just selling the car to us, but respected our time. Very pleasant experience with the purchase.

Review №85

2023-01-01 01:39:48

Dont even waste your time with this dealership! I cant speak to the sales dept., but I can certainly speak about the racket their running in the service department because Ive been there trying get my vehicle repaired three different times. Every time I go a different problem develops, which they have labeled coincidental. This place is a laughing stock amounts other local deanships. Their staff that Ive dealt with are defensive and rude instead of being courteous and accommodating. Ive got videos of their substandard work that I will be posting. They dont even deserve 1 star, but zero was not an option.

Review №86

2023-07-18 10:27:10

Oscar and Curtis are top notch. One of the best places I have bought a car. The process was quick and easy. I will definitely be back here for another Hyundai.

Review №87

2022-10-04 17:47:42

I will drive further to go to a different Hyundai Service Center. They seemed extremely unorganized and not friendly (except for the cashier). I had an appointment for 5000 mile service and safety recall repair. When I tried to check in my car I was brushed off. Me and my car were ignored for hours. I would not be surprised if nothing was actually repaired on my car. It was never washed either. So no, I do not recommend Cardinaleway Hyundai Service Center.

Review №88

2023-03-03 21:13:14

Friendly, respectful, and straight to business. We were able to make a deal in less than an hour after negotiating. Paperwork took longer than the actual deal. Christine, Daniel, and the finance manger(Forgot his name) were friendly and efficient

Review №89

2022-08-31 19:10:58

Was given an appointment for 7:20 am to diagnose my sunroof issues and told it would be 2 to 3 hours. I arrived in time and was told at 10 a.m that their was only one tech certified to service my sunroof and he would just now be able to look at it at that time. I was finally able to leave at 3:00 pm but sunroof was unable to be fixed because the part was not there. I ended up waiting an entire day to go home with a car still broken. The people were nice but it would have been nice to know that there was no sunroof tech available until a later time. At least 10 people came after me and left before me.

Review №90

2022-02-23 16:52:57

Someone greeted me as soon as I drove up for my appointment. They took my info and I left my car for services. Everything was done quickly and efficiently.Got a call, as promised, when my car was done and sooner than I expected. Picked up my car and everything went quickly and courteously.Thank you,Grace Alvarez

Review №91

2020-07-21 02:58:48

This review is about Ping, he is amazing. When I first got my car back in 2017 he was great he was able to answer all my questions and knew all the specials and features of the car. He was extremely patient and showed excitement for me when I got my car. A couple weeks after I received a hand written card from him telling me thanks and that he hopes I had a wonderful experience and that I enjoy my car. I thought that was a great personal touch. Now 3 years later and my lease is soon to be up, he gave me call let me know my options and let me know what the next steps in the process were. Sadly I moved out of state so he can’t help me and get the credit for the sale, but I am definitely getting my next car from him. I would go back to Cali just to get the nice and friendly service that Ping provides. If you need a car definitely have Ping assist you!

Review №92

2023-07-25 22:31:48

The team is doing everything they can to help me with my car burning oil. I didn’t even know there was a warranty on it but they have been patient and informative with me and all my questions. I appreciate everyone there

Review №93

2022-11-07 23:32:37

It was overall great! The team was willing to work with me as much as possible! They understood what I wanted and did not try to waste my time like a lot of other dealerships. Very nice, friendly, and genuine people.

Review №94

2023-01-20 19:10:55

My entire relationship with this dealership has been amazing. I been taking my Santa Fe there for four years and wouldn’t go anywhere else. First, my Hyundai was the BEST vehicle I’ve ever had and the service department has been top notch. Additionally, the sales team is Super too.Thank you Cardinale of Glendora Hyundai!

Review №95

2022-08-10 01:18:51

Ive had 2 experiences, within the last 8 months (Dec 2021 & July 2022), at CardinaleWay Hyundai in Glendora. My 1st experience, in Dec.2021, my engine light came on. I was told the turbo sensor under boost and the crank shaft sensor needed to be replaced. I waited almost 3 months for parts to come in and repairs completed. Loaner car was not available until mid January of 2022. Now, just 4 months( picked up my car in March 2022) later, the engine light came on again. I had to have it towed to Glendora Hyundai; against my better judgment but it was the closest dealership. It took them almost 2 weeks to tell me that it was a faulty intercooler plus there were codes that came up indicating that something was wrong with the Turbo sensor and the crank shaft sensor. Thats what was supposed to have been repaired back in Feb/March 2022. Mind you its only been 4 months. My car is no longer under warranty. The quote for parts and labor was over $3500!. Theyre telling me that its something different but I feel like its the same. Ive lost faith and trust in this dealership. Whenever I tried to call and get updates, it went to voice mail and my calls were not returned in a timely fashion. I sensing they are not going to stand behind their work or product. Overall,a very unpleasant experience. The only reason I gave it a 2 instead of one is because Ozzie, the service manager is a really nice guy. Ive learned my lesson. I hope this review will save the next person the stress and difficulties that I went through.

Review №96

2022-06-28 19:08:27

Evelyn is a great service advisor! She was really friendly, helpful, and communicative. My phone silences unknown calls and she made sure to leave me multiple voicemails to let me know my vehicle was ready to be picked up. Overall great a experience and I will be coming back for other services!

Review №97

2022-07-28 23:48:03

Christine, Jason were very helpful on transferring my lease buy out. They made the experience very easy and went out of there way to make me happy. As always will keep using the dealership for all my needs. Thanks again!

Review №98

2022-07-30 16:49:05

It was a great experience working with the people at Cardinale Way of Glendora. Oscar was a quick and very knowledgeable sales person and made my sale his number 1 priority. Curtis the manager was extremely knowledgeable when it came down to policy and was very polite, he was very transparent, and was willing to negotiate. Jason was a nice layed back guy that was very prompt with paperwork and made the time fly by. Overall I had a good experience buying a vehicle at this Hyundai Dealership!

Review №99

2022-08-03 19:52:15

I’ve visited 4 Hyundai dealers and CardinaleWay was the best. Ping was exceptional, pleasant, easy to talk to, no pressure. The sales manager was awesome, no pressure and easy to talk too.This is my 8th new car in my life and probably the best experience out of all of them. Great crew.

Review №100

2023-04-21 22:24:52

I only intended on test driving a car but Eric’s amazing positive attitude made me want to buy the car. Curtis complimented my car purchase by giving me the best deal in the market. These gentleman had answers to all my questions. They are the best at Hyundai of Glendale.

Review №101

2023-07-13 15:47:30

We have always been treated so well at CardinaleWay Hyundai by all staff members! They are also accommodating after the vehicle is purchased with any needs we may have. Thank you!

Review №102

2022-07-07 20:27:19

I have lost all interest in the Hyundai brand entirely because of this place. The worst experience I have had with any company ever. They are delinquent, lazy, dishonest, and have unbelievably horrible customer service. They had our car for almost two months and when my husband picked it up they hadnt even comenced any of the repairs, servicing, or anything. They had done nothing at all not even ordered the right parts. When asked why they hadnt worked on the car they didnt seem to care and gave no reasons. Initially they didnt even want to release the car back to us despite refusing to work on it. The people we worked with were Aaron and Ozzie. They were both rude, disrespectful, irresponsible, and delinquent.

Review №103

2023-01-31 16:17:51

Off all the dealers I have visited, Cardinaleway Hyundai of Glendora was the most transparent by far. The staff is very friendly and they followed up to see if I was enjoying all the new features in mu car. I highly recommend this dealership to anyone interested in buying a Hyundai.

Review №104

2022-12-16 01:47:06

Most honest dealership I have ever worked with in my 38+ years of buying cars. Curtis, Joe, Joy and Jason were simply amazing to work with. Thank you for all your care and kindness!!!

Review №105

2022-07-01 21:16:55

I went to CardinaleWay Hyundai for the first time for routine oil change + 90K mile checkup, and the experience was extremely frustrating. After dropping my car off at ~10am, I was told to expect completion at 1pm and that I would receive a text message when it was ready for pickup. Fast-forward to 3pm, and I still didnt get a text. I went out to check with the mechanics for a status and found that the work was done, possibly for a few hours. Poor communication overall. SECONDLY, the mechanic told me I had a nail in my tire that should be plugged soon. Of course, I took my car to a tire shop right after, but no nail was found. The maintenance receipt did not list the nail either. Its been one month since that maintenance, and my air pressure hasnt dropped. Either the mechanics got it wrong, or they told the wrong customer about a nail. Overall, this experience spelled incompetence. Ill be going back to my previous maintenance provider an extra 10 minutes away.

Review №106

2022-07-26 18:12:41

Wasnt taken seriously when I first arrived and expressed that I wanted an Ioniq 5. It had to come from me that I would like to make a deposit for one rather than being offered by the sales rep. Stereotype perhaps? Tune changed after plenty of pushing on my behalf that I was serious. Rep proceeded with taking my deposit but then applied it under someone elses name. If getting an Ioniq 5 were easy, would have left and gone to a different dealer.Fast-forward to the day of purchase, I did receive a call that a similar vehicle as the one I ordered (but with a different interior) had arrived. I was quite pleased that this was done as the one that I arrived was my ideal option. There was a slight bit of panic towards the end when the rep thought that the wrong vehicle was sold to me. Turns out everything was done correctly but still gives an unprofessional appearance. The finance experience was great. Nice and smooth.It was also a bit disappointing that I did not get to drive it off the dealership on a full charge. It was only partially charged.Slightly less than an average experience but bumped it up to three stars due to the call I received that led to me driving off in a car that I preferred over my original order.

Review №107

2023-01-14 06:36:11

Terrible! I had to pay for an estimate I wasn’t aware of. The tires on my wife’s SUV were balanced and one of the tires valve stem wasn’t tightened is she suffered a flat tire going home. I will never use this dealer again and will tell everyone that I know of my experience.

Review №108

2020-02-09 22:05:41

The only hiccup the entire time was the appointment system, and that was barely a blip. I was immediately seen, my car assessed, and when the part for repair wasnt available on site, I was given multiple options on how best to handle repair as well as scheduling.You tend to get nervous about taking your car into a new location. Am I going to be milked for every cent? Are they going to claim my filters or lights or fluids are bad even when I think Im keeping up with them? Mike was NOTHING like that, even encouraging me to take care of my small maintenance off site to save money. Filters? You can get that taken care of cheaper either on your own or with the help of any car parts store. They keep multiple physical representations of new, used and worn out break pads to show the customers what actually is a real worn break pad and the visual will forever help me stand up to any fast talking auto repair guy. I was treated with respect and courtesy, my time and schedule were considered carefully, and I was walked through the faults in my cars headlamp assembly so that I understood what was wrong, on the chance that I wanted the part through Glendora and would get the repair off site. Mike was a consummate professional and extremely personable, able to put me at ease even with a hefty repair price tag. I will gladly take the drive out of my way to go back to Glendora. The people make the distance and traffic worth it over closer locations.

Review №109

2022-09-27 23:32:13

These guys are absolutely great! I dealt with Danny and Oscar. Both were extremely helpful. They really took care of me. I highly recommend you visit them. They take the time to listen, no pressure. Best experience I’ve had. Thank you both!!

Review №110

2022-06-22 19:36:12

Just bought an Ioniq 5 from Hyundai of Glendora. Honestly, the most refreshing experience Ive ever had at a dealership. Hector was a thorough and helpful salesperson and Joe, the sales manager, is the epitome of class. After we talked for a bit about my career, he actually gave me a copy of a book that I wanted to read. This was before I even agreed on the model/price. Top notch!

Review №111

2022-07-30 20:41:35

Out of all my car buying experiences I have to say that Glendora Hyundai made this purchase by far the most enjoyable and convenient. Danny, Jason and Christine had wonderful customer service and were able to answer all of my questions and handled all my concerns. I highly recommend this dealership to everyone looking to purchase their next vehicle.

Review №112

2020-10-13 21:09:54

Great service, friendly staff committed to meet our needs and expectations. Not pushy, gave good advice. The only negative thing was waiting for the financing person. It took hours. Love our car though, no problems so far and even if there was something I would feel completely comfortable reaching out back to the dealership.

Review №113

2016-09-27 05:47:07

Really happy with the way we are treated every time we come. Weve bought 2 cars from them and we service 3 cars here. Weve always had great customer service and our cars are returned in good timing. Joey from services is the guy we see most often and he is always knowledgeable and patient with all our questions and concerns. I like that they are not pushy in their sales but they give you enough information to make your own decisions. Thanks for great service, you have 3 happy customers in my family!

Review №114

2023-09-12 09:25:09

Recently purchased a new 2023 Kona. As i had done a lot of research beforehand, I pretty much knew what i wanted before I arrived. I made an appointment and Oscar was waiting for me when I arrived. He answered all my questions about the car, was very knowledgeable and really made the decision process very easy. Curtis was courteous, professional and made the buying process a breeze. I actually I had not a great experience in the past with glendoras service department in regards with my previous sonata. However, I came back to Hyundai as no one else can beat their 10 year/100k mile power train warranty. I actually started out contacting fontana hyundai first, but I never got a call back from their sales team after my initial contact. Frankly, they did not seem interested in making a sale, so I went to glendora. Their sales team definitely made up for my previous unsatisfactory experience with their service department. All in all, the whole new car purchase experience was great at cardinaleway hyundai glendora..

Review №115

2022-06-22 22:32:55

Great place to buy a car! I bought my first car yesterday and Jason Arrington made what would have been super stressful situation into a fun one. I had a great time with Jason and the whole crew down at CardinaleWay Hyundai in Glendora picking out the prefect car for me. I truly feel like part of the Hyundai family after this great experience and will definitely be back for my next car!

Review №116

2022-10-21 17:46:24

I brought in my car because there’s a worldwide ENGINE MANUFACTURE ISSUE on many Hyundai models mine included and my car was sitting in their service lot for a month. No updates whatsoever, quoted me an insane amount of money, no loaner car, and didn’t help me find a solution at all. Sitting in the dark for a whole month waiting for an update and we would only get one when we would call and it would be the same thing over and over again that nothings being done to it, and no claim was made as I was promised. It’s not right that I have to pay out of MY pocket to fix the engine all because the company don’t want to lose out on the money to fix it knowing it’s a manufactured issue. At that point it’s all just a scam, these cars are built to malfunction and all they care about is if it’s in warranty and it shouldn’t be, what needs to happen, does someone need to lose their life for them to take action and FIX all of these cars? 2 minutes later, my car would have stalled in the highway full speed and I probably wouldn’t be alive right now. Never buying from Hyundai ever again, I will never feel safe in these cars. To too things off I’m still paying it off just for it to break, I’m paying for a car that I can’t even use, ridiculous. Do better .

Review №117

2022-07-30 01:26:33

Dropped off my car figuring it would only take a few hours or so since no one was in the service department waiting so I walked home, but it took them 2 days for them to even look at my car and 2 more days after that for me to get my car back. No loaner car was offered and no one communicated with me about how long it would take. I called multiple times and no one answered the service department!!!

Review №118

2022-09-22 00:06:59

Total joke and total rip off.They charge $230 just to take a look at your car to inspect it. Mine was a weird sound growing over the last few months.Each person, from scheduling over the phone, to arrival, to pick up, was completely clueless as to how to do their job. First week on the job type cluelessness. I feel sorry for them. They are also renovating so operate out of a small trailer. The vibe from all who work there is “I can’t wait to get off from this terrible job and go home...” miserable group. Really sad. I recommend to just go to your local mechanic who actually cares about life.The other reviews on here MUST be paid fake reviews. There’s no way people can be so scripted and general.

Review №119

2022-10-28 19:37:10

Ive been coming here a while and have bought 2 cars when it was under Hyundai of Glendora. Since they are now CardinaleWay I noticed the level of service has gone down. It takes forever for someone to answer the phone. When they finally did they told me we are short staffed. Then when I inquired about a Protection Plan that I bought on my vehicle i was informed by the Finance Manager, Robert, you have to contact Glendora Hyundai as we have nothing to do what that. Then he tells me that is why Glendora Hyundai went out of business due to shady things. I tell him I have the contract that shows what I bought only to be told well your contract does not exist in our system. I ask how am I supposed to contact the old owners and he tells me to google it. He was not helpful at all. While this may be a new company, you should still try and be helpful to your custmers. So now I bought and am still paying for an added feature that I just have to accept since it was part of the old franchise. That is just bad CardinalWay.

Review №120

2023-06-07 05:41:14

We bought my wifes car there and got all the serviced there. Good job. Im changing my rating from five stars to one. Hopefully, this is a misunderstanding. I made an appointment for check engine light . I was told that the diagnostics would take two hours, and I would be charged $200 that would be applied to parts and labor. I asked for a ride home, which Glendora Hyundai never had a problem with. The service person told me that the shuttle service was not available because of covid19. I went to the waiting room then about fifteen minutes later a service person came in and told the gentleman sitting across from me that the shuttle was here to give him and the lady sitting outside a ride home. Im wondering why he denied me a shuttle ride home. I canceled my repair and went home. We will never purchase another car from them because theres no way to get home when the car has to be serviced.I forgot that I bought a scanner a few years back. Scanner said camshaft position sensor. I bought one from OReilly and installed it. Check engine light is gone.

Review №121

2022-02-22 04:29:15

5 stars to Christian for making my first time buyer process easy and explained it thoroughly. I am highly satisfied with my new vehicle. Dealership as a whole made the process easy, and they all made me feel confident to come back to them without hesitation if I should have any questions or concerns.

Review №122

2021-07-22 19:17:33

I just returned from attempting to get a standard oil change service. Service advisor indicated that they did not have my records on the computer and therefore new dealer ownership is not honoring the free oil change per the contract. Advisor even admitted it was bad marketing by new ownership. I agreed and told him lease was about to expire and I definitely was NOT going to be getting another car from CardinaleWay Hyundai. Instead of waiting hours just to pay for an oil change, I went to Jiffy Lube, stayed in the car, and oil was changed in less than 20 minutes!

Review №123

2023-04-11 23:19:46

My experience at this Dealership was fantastic! Joy went above and beyond to assist me in getting the exact Hyundai I wanted. They even treated my Grandma and I to my favorite food spot, Canes! ❤️ Thank you!!!

Review №124

2022-11-16 21:54:29

In the past I have had terrible experience. I rated a 4, because I am hoping to trust the crew to care for my vehicle in the future. Sal was wonderful, if it wasn’t because he assured me he personally would handle my situation, which he did. I was very happy with my outcome.

Review №125

2021-07-13 23:07:56

Unprofessional dealership; wouldn’t recommend leasing or buying here. Was told that the spare key for my new leased car was missing; they wrote me a due bill and apologized for the inconvenience as I’d need to come back, pick it up, and get it reprogrammed. It was a minor inconvenience to me at the time since people make mistakes (and they told me I could get a free car wash). I was told I’d get a call within the week when the key shipped but I never got a call and had to call them myself to find out (couple weeks after). After speaking with Alex over the phone, they told me I could come pick up the key and have it programmed for me anytime. I came the next day. Upon picking up my new key, I was then told that I’d need to set up an appointment to come back AGAIN to have it programmed. I don’t understand why I need to come back to the dealership twice for a mistake on their part. While trying to contact the dealership’s leadership over the phone, nobody was able to help me out. Overall this dealership needs to work on not losing cars’ spare keys and how they communicate to their customers. They essentially had me come in to the dealership for an unprogrammed useless key and no car wash. They could’ve told me I needed to set up an appointment when I called.

Review №126

2022-08-07 23:39:40

I have sent request information through the Internet and received a response back from Skye. So thought to give a phone call and discuss further to lease a Santa Fee but the person that picked up the phone (Reyna name) wanted to help me as Skye was at home.I told him I wanted to lease a Santa Fe with 15K per year and ZERO down, he said we do not have special on Santa Fe and the lease would be about $720/mo with $2500 down. I asked him what the MSRP on this car is; he said I don’t have the time to go in detail as I am very busy… I told him go back to your work if you are busy!If you are busy why you would want to help me, instead you could have taken my phone number and call back! Very unprofessional

Review №127

2022-05-30 21:26:24

Posted 2/4/22: Taken my car there 3 times for service. Wait times were very long Even though the employees were very courteous. I went there the last time after a vehicle recall and they took my car and said it would be done in 2 hours. I came back and they told me they didnt have the part but I never received a call from anyone to let me know. They told me they would have to order the part and it would take 2 weeks to get in and would call me. Here it is 3 weeks now and I called the parts department and they have a bunch of these parts in stock. Now Ill have to take another day off work to bring it back, this is ridiculous. Last time going here.

Review №128

2021-01-01 05:42:14

Big thanks to Will Martinez for helping us find the perfect car for our family needs. He didn’t pressure us and he was honest and knowledgeable about the vehicle we were interested in. He was timely and responsive to my questions. He also came through with locating the style and color combo we wanted. He made the process easy and stress free...all during COVID and the holidays!

Review №129

2019-05-28 20:54:47

I was very pleased with their service!!.. Came out with a great car... Thank you Jessica Herrera for your awesome service ... She is a wonderful person and just easy to talk to about any concerns and questions! Also thanks to Octavio and Reza good customer service too!! My family and I came out very happy with our great car!! You guys are doing a great job! God bless you all!

Review №130

2017-08-06 17:42:35

I made an appointment for an oil change at 10:00 am on Monday. I arrived on time, but it took almost a half hour for a service rep to get to me. I was told my car should be ready by 11:30. It wasnt ready until 12:30.When I got into my car, there was a big muddy shoe print on the passenger side of my car. I was already late for an appointment, so I left without saying anything. When I got on the freeway, I looked down and noticed that my chance had been taken. Well, except for the pennies. I usually keep about $10 in change for coffee, etc.I called the service manager and told him. He said he would look into it and call me back. That was two weeks ago and I havent heard a thing.I brought my car to the dealership, despite the fact that its quite a long way from my home, because my experience buying the car was so stellar. I expected the same level of service. I was wrong. Theres a thief among them, and I dont tolerate this or liars. Given the fact that I never got a call back, I imagine they are tolerated at Glendora Hyundai. I wont be back.

Review №131

2021-12-28 05:16:08

Best dealership no messing around, best deal in so cal, any car you want to buy, or got my second car, James is so helpful and niceOK I even trade in my car for really good price.I had to change my review after new owner. No customer service, no more good deal. Auto service people dont want to their job because not making money since the car under warranty or complementary oil change.

Review №132

2023-03-06 19:19:03

Garbage experience. I went to get a basic oil change and my rims were scratched as if a kid was driving my car. Also, I do not understand why a tire rotation was done on the car when it’s still not even passed 4,000 miles. My wheels were all scratched from when they were removing the lug nuts.

Review №133

2022-08-18 01:58:22

We bought our first Hyundai from a distant dealer during the pandemic. We needed to find a local dealer to handle our service needs. We tried CardinaleWay Glendora and are very satisfied. They were very courteous, knowledgeable and made sure we were satisfied. This will be our go-to Hyundai dealership!

Review №134

2022-03-03 20:24:11

I purchased my Sonata from this dealer when it was under previous management and received unlimited free oil changes. CardinaleWay has unfortunately stopped honoring these. The service person gave me a discount on my maintenance that covered the cost of it.I will no longer take my Hyundai to CardinaleWay as I no longer have an incentive. I will go to Ontario Hyundai instead, which is closer to my home. Its also nicer and has a more professional operation.

Review №135

2023-06-03 03:26:56

Service isnt the best.. I think they are missing some Engine Technicians.. I took My Car 3 times for Engine Concern and Every time they Tell me nothing is wrong with my Car.. I have 3 Invoices States My Car Works Fine and 15Miles Later out of the Dealer it Broke Down on the Highway 3 Times in a row.. I dont know how long is their road test.. I Gave them 2 stars because they were able to fix my other car but the invoice was all mixed up and no story or diagnosis.. I think it was beginner luck and the 3% extra charge to use the credit card.. WoW.. that is something really not supposed to be seen in a dealer.. feels like a MOM&PAP shop.. So Disappointed..

Review №136

2022-07-26 23:35:32

Honestly one of the worst experiences I’ve ever had with a service dept. No communication. Car has been there for almost three months. Waited on a part on back order. No loaner cars. Just excuses.No body to talk to when I call. Sit on hold for 20mins until I hang up. I used to leave messages but no one ever returns them.Sad I brought my car here for recall repairs when a part that’s recalled went bad and destroyed my engine. Glad Hyundai is covering it all. But dissatisfied with my experience with this place to the max. Communication and earnestness go a long way when a costumer is in my position.They don’t even respond to my Hyundai case manager. It’s ridiculous

Review №137

2022-11-28 18:45:40

The dealership was under construction, yet well organized and accommodating considering the remodel. Customer service was good, car care was good and my vehicle was serviced as scheduled. Overall great experience!

Review №138

2021-11-24 02:44:22

Service attitude is very poor. Dropped off car at 3 pm and was promised by 7 pm and no one called to advise what was going on with the car. Left message at 5 pm to see how it was going and service tech was too busy to answer my call. Left message for her to call me but she left for home and didn’t call. When I called at 6:30 I was told everyone in service had gone home. This place is definitely NOT concerned with providing good service. Take my advice, take your business someplace else.

Review №139

2023-04-01 03:33:12

I’m very disappointed that you don’t give free oil change as I purchase my car with you. Also, why the fee for using my credit card. You may loose a lot of customers as I wasn’t the only one upset at your office. I’m looking for another mechanic!

Review №140

2022-09-02 16:26:17

Just took my car in yesterday for maintenance and had a few things that needed repair: replacing 2 axels, break light was out and the driver side door wouldnt open. They came back and quoted me over $150 to replace the break light socket, over $1400 to replace the axels and over $700 to fix the door. On top of that, they charged me $199 just to diagnose my doors problem.What really frustrated me what that I took it in to my local mechanic, and also ran a diagnostic on the break lights. Turn out the bulb was just in backwards. It took him 30 seconds to hook up a cable to tell him the socket was working just fine. CardinaleWays diagnostic was completely wrong. Expensive prices at a dealership are to be expected... but misdiagnosis (intentional or unintentional) are just unacceptable.

Review №141

2017-06-23 22:41:34

I was told the approximate wait time for an oil change and tire rotation would be 2 1/2 hours and yet Im still sitting in the service waiting room 4 1/2 hours later. This is absolutely unacceptable. Id rather you be upfront and tell me it will take this long so that I can arrange to go elsewhere instead of have my time wasted. This exact thing happened to me the last time I brought my car in and was reassured it would not happen again and here I am again. Something needs to change and management must improve!

Review №142

2023-06-20 17:13:30

The Hyundai was taken in for a warrenty repair. The person checking the car in was informed that the radio was not working. He acknowledged that he heard us, but nothing else was said about the radio and it was not repaired.

Review №143

2020-12-12 02:17:24

Took my car here for a recall and a couple of other minor repairs. Got a call the recall was done and quote for repairs. Called service center 3-4 times over the course of 3 days leaving messages and no call back. Even emailed. Was going to tell them to make repair, but finally sent my wife over to pick up the car to take elsewhere.Dealer repairs are expensive, but its worth it for the peace of mind and convenience. Not here though. They need to improve communication and service in the future or other customers will do the same.Side note Hyundai TSB said repair should take .5 hours. Quote given for exact same repair was 3 hours. Ill go get ripped off somewhere else.

Review №144

2022-10-23 06:30:33

Ping, Danny and Robert. Thank you for everything and making my experience pleasant. Need to purchase or test drive a vehicle?...ask for Ping. Ping is such a gentleman, no pressure and easy to work with. Kindness goes a long way my friend, keep up the good work.

Review №145

2023-11-29 19:39:49

I made it online deal and everything was set and the dealer he contact me he want to add extra 3500 for protection they are cheating I’m not recommended anyone deal with them

Review №146

2023-07-25 18:16:47

The last two visits was terrible, customer service is not good no one calls with any updates I had to call four times before the agent Aaron responded, I dropped my car at 7am to be checked did not get a call back at all, after my fourth attempt i was told my car ready that was after 4pm. I was told they was busy if thats the case you should hire more technicians.I will not be bringing my car back to the Glendora location.

Review №147

2023-08-21 21:44:01

Came in for service. Communication was great from Andy. Very professional throughout the process. Will definitely return. Above my expectations.

Review №148

2022-06-22 02:44:45

We bought a car used just out of manufacture warranty. Cardinale recommended extended warranty. Six months later, extended warranty insurance company would only pay 128 for a 890 repair I understand Cardinale people would have to call extended warranty company multiple times to get a reasonable authorization. They didn’t make that effort. I would buy a car from them again but never ever an extended warranty.

Review №149

2017-11-14 04:50:55

My experience at this dealership was very bad. I stopped in to test drive a Ram 1500 Big Horn and was greeted by Carlos. He brought his sales manager over to the vehicle for a quick run down about some one in Florida who was interested in buying the truck and pricing. After test driving the vehicle we went inside to check my Information and to see how much it was going to be in total. I asked both Carlos and his Sales Manager 4 times if they were going to run a hard inquiry or soft inquiry, they both told me it was just to verify my identity and would not affect my credit. I previously informed them I was approved through my Credit Union and was not going to need financing. I have worked very hard to improve my credit over the last 6 months using secured loans, secured visa cards, self lender loans, and paying off an old collection as well. So when they asked me to check Car Gurus on my phone to see how much below market value the vehicle was and I saw the alert from credit karma about a new Hard inquiry dropping my credit score you can imagine how Instantly angry I was being lied to. So be careful dealing with these people, they obviously care little for your credit and more for the sale. Carlos was friendly and other than the 8 points dinged on my credit score did a good job. The Sales Manager kept replying he didnt send my Credit anywhere.......

Review №150

2021-05-18 01:02:47

Had one of the best experiences at this New Hyundai Dealership! From the moment we were greeted to sitting down and talking to someone it was such a laidback, friendly environment.Jessica and Paul were so helpful. They answered all our questions. We’re prompt with getting us the information we needed.Will be back to service my Sonata there! Will definitely be my home service location!

Review №151

2012-10-02 03:50:32

I visited this dealership several times before I bought the new 2013 Santa Fe last month. There was never any pressure. They let me test drive as many cars as I wanted, walked around the parking lot with me in the blazing sun, opened many cars for me to view. They were always polite, friendly, and cheerful. I never felt I was bothering them or being annoying. When I finally bought the car, Jon B. was with us throughout the entire sale. The customer service from all the team members was exceptional. They really do work as a team - each doing an excellent job and giving excellent customer service. I owe a big thanks to Glendora Hyundai. My husband bought his 2011 Sonata there as well and the experience was wonderful too.

Review №152

2022-08-19 17:37:01

What a smooth and friendly fast experience. The service was fast and like promised was done at the time promised . The employees and service associates were very friendly, kind and knowledgeable with any questions asked . Nickie is a great asset to the company. Thank you for the wonderful experience with your company.

Review №153

2023-03-15 16:51:02

This is a great place to go! I had to drive over 60 miles to get here but they were about to get me the palisade for the price I wanted. Great experience, just give them a shot, you have nothing to lose but possibly a great deal

Review №154

2018-10-07 18:26:21

Woke up yesterday to another dealership selling the car I planned on purchasing, right out from under me. Found an awesome deal on a used 2016 Fit in the same price range at Glendora. Contacted them - Fred helped explain everything from financing to the warranties and additional coverage. Helped me start my prefinancng paperwork before even getting to the lot.Drove over the same night, took it for a test drive, and walked out the same evening with a new vehicle.Jacob helped with all the paperwork once we got there and even dropped the car off this morning at my apartment to make things easier for me!I cannot remember the gentleman’s name in financing, but he was also amazing - explaining the breakdown of the costs and each form that needed signing. No confusion.Great customer service, and no hassle buying.Was worried about looking for a new car, but you made it seamless and easy. Thank you!

Review №155

2017-12-15 16:00:50

Took my Genesis to have a 30,000 mile check. The service manager greeted me. He wrote up the quote and it read $49. After waiting 2 1/2 hours they replaced fluids and etc. This was not explained to me at the time of initial write up by the service manager. Go to pay for the service and I was advised the cost is $500.00. I told the young lady that I am not paying $500 and that I need to speak to the dealership manager. He came over and I explained the situation to him and he didn’t seem to concerned about it. He asked what I would pay. I told him nothing as the work to be completed was not explained. He said he has to the pay the technician, I offered $150.00 and they accepted that. I will not return there to have my car serviced. I will be calling Hyundai Corporate to complain about this. I got better service at Harbor Hyundai wherevI bought the car.

Review №156

2023-03-07 20:59:43

I specifically asked for my radio/media/phone panel to be checked since it has been doing funny thing since I bought the car. All they did was resetting (at least thats what they say) but I have not seen any change. So only 3 stars.

Review №157

2022-06-18 17:15:24

Had an oil change 2 weeks ago and th Mechanic forgot to close the front flap area where my oil change was completed and for two weeks hitting things on the road ( only appt available) I had to wait to return so they can close it. Should of been done in the first place. Went today and pleasant gentleman apologized and closed it for me however I had to cancel appts today to return.Hide quoted text

Review №158

2023-06-18 02:39:27

I was very pleased with how everyone at the dealership allowed us to take our time. We weighed all of our options and I think ultimately making the purchase here was the right choice.

Review №159

2020-09-30 22:51:48

Keep up the great work Arnold. You are a great asset to Glendora Hyundai. I can tell you really have a heart and passion for the work you do. Really great customer service, always on it with recommendations. I have trust in you that my vehicle would get the maintenance there. You always have proper follow up. You go above and beyond. I had purchased brand new tires and like 2 weeks later someone put a nail in my tire and I was able to come back and you got on the phone and found out if my tire was still covered. This saved me the hassle of having to waste money on brand new tire.

Review №160

2022-03-18 01:00:06

This was my first experience with CardinaleWay in providing service on my 2021 Palisade Calygraphy My appointment was at 10:00 and service was completed within 2 hours. The service technician was polite and very service oriented. Their waiting area was comfortable with plenty of seating and coffee was provided.I would strongly recommend Cardinaleway in Glendora and their sales and service departments.

Review №161

2023-02-04 03:30:34

Sal is the person to look for when your car needs servicing. He was very professional, very helpful & had great prices. Will definitely come back.Would highly recommend CardinaleWay Hyundai of Glendora.

Review №162

2020-02-27 17:03:04

Michael Ramirez in the service dept. took great care of car. He was honest about what my car needed serviced and what it did not need serviced. I trust him completely with my car. He was originally working at the Claremont Hyundai service dept. that location closed and now he is in the Glendora Hyundai location which is closer to my house. Im very happy to be working with him again and I cant say it enough he is trust worthy and a great nice guy!

Review №163

2019-09-30 07:10:53

I was looking to purchase a Hyundai Sonata and I started at another dealership where I did not feel too comfortable. Then, I contacted Glendora Hyundai where I had bought at least 3 other vehicles in the past and I was lucky to talk to Ken Lee. He was very knowledgeable, but more than anything he made sure that the experience was flawless. Most of the negotiating was done over the phone and I knew that he was giving me the best possible deal that I could get. He went out of his way to make sure that I got the car that I was looking for. The financing was very straight forward, too easy. Whatever changes this dealership has undergone, it definitely appears to be better than before. I definitely give this dealership a 5 star, and Ken Lee you get another 5-stars.

Review №164

2024-04-30 17:23:59

Service dept very thorough and customer service was excellent.

Review №165

2019-03-01 01:33:51

Glad I got referred here and ended up getting a good deal on a new car when I wasnt even expecting to come home with one.My salesman Jacob was very nice and helpful coming to my house for needed info and helping me drop off my old lease. I appreciate all what Glendora Hyundai did also including the manager Fred and Finance manager Rob. Thanks you!

Review №166

2020-07-31 21:48:37

I had an awesome experience! Miguel was the gentleman helping me out and he went above and beyond to make the process as smooth and easy as possible. Because Miguel was willing to go out of his way while working with me, I’m able to have the exact car I’ve wanted for 2 years, he is such a blessing! Definitely ask for Miguel, he makes things happen!

Review №167

2018-08-22 15:12:05

Brought my wife’s car in for a oil change. I rode my motorcycle from our house to the dealership so we could go to lunch while the oil change was being done. We were told it would be about 1-2 hours. Came back almost 3 hours later and the car had not moved. Once I said something they took the car in the back and returned saying they had to fix a electrical issue. They said the break lights were burned out and didn’t work at all. Brought my some burned up plastic part as if it was off our car.I asked for the manager seeing that I followed her 5 miles before dropping off the car and the break lights worked just fine. They then tried to tell me they were going to just charge me the cost of parts witch was almost a additional $100. I again explained how upset I was and knew this was all a lie. Then another manager showed up. I explained it to him and they took it off the bill. I don’t even know if the oil change was done. They never added the sticker to let me know when the next oil change is. Also the Small center break light in the window area never worked again.I would never take your car here for service unless you want to be told additional work is needed.

Review №168

2021-01-19 18:09:35

I dont normally write reviews but I feel compelled here because I had multiple bad experiences with the service department. I will explain but overall the communication is horrible, nobody calls back until youve called a dozen times and left multiple messages, and they talk over you and dont write down your concerns so the service techs dont know to look at it. Dont bother making an appointment, they wont check it when you pull up, theyll just grab a clipboard and open your hood without listening to you or checking what you wrote.My first visit consisted of being convinced to get a $549 tune up that would have cost me $200 elsewhere, no answer to my check engine light b/c gas tank too full, and driving away with what I later realized was an UNDERCOVER HANGING underneath my car. I don’t blame them for the check engine light issue but I felt taken advantage of as a young woman for the tune up and the undercover was a brand new problem.I finally brought it back approx.. 2-3 months later (after saving up money) for the light & pointed out the undercover. Out of the 7 days my car was there, they only called me ONCE. Even the second day (Wednesday) it was there they said theyd call me in the morning with an update, didnt happen, so I called 3 times at 1pm and finally got through to be told they figured out what was wrong and itd be ready tomorrow by noon. Didn’t hear from them at all the next day (Thursday), even after calling a dozen times and leaving 2 messages. The next day (Friday) still nothing, I call in the afternoon and get told they had to order more parts and it will be done Monday. They also offer me a free loaner at this point. Monday comes and still nothing, I call a bunch and finally get told the “system was down” and they had to reorder the parts on Saturday (weird, nobody called me on Saturday or today to tell me that…). Tuesday was the ONLY call I ever received from them and it was finally to tell me my car was done.I show up and the undercover was STILL HANGING from underneath my car. I point this out and get “yeah you’re gonna have to replace that because it’s damaged”. Remember when I pointed it out? He was too busy checking my filters (that I told him they just replaced in the $549 tune up) to remember. “oh yeah, actually it looks like there’s just some screws missing, lemme drive it back”. Suddenly it was not damaged and fixed and I drove home.1 star for service, 2 stars for working with my extended warranty company, giving me a loaner, and that it was covered by said warranty. But I will not be returning here.

Review №169

2022-08-16 19:03:12

Wee had been waiting for a Limited AWD Ioniq to come in and Kristine was quick to help us find our car! We were in and out of the dealership within 3 hours with our new car!! Great experience!

Review №170

2020-11-01 19:15:00

This was worst customer service I ever received at a dealer. The sales manager was rude. Was racially mistreated. I Had a appointment and they passed me to some else treated me like I didnt matter. Told me I had to fill out the credit application to make sure I wasnt a criminal or terrorist. Never have I felt so violated. I left and bought my Hyundai at a different dealership. Never go here.

Review №171

2022-06-28 00:19:19

This place is the worst dealership to go for servicing your car! They charged me $220 dollars to just check one mirror and didn’t even replace or fix it! The guy didn’t mention anything about paying more money over the phone. He gave me a final price on the phone and when I got there it was almost double from what he said over the phone. Also they are horrible at alignments. The alignment was worse then it was when I dropped the car off. Wish I could give negative stars.

Review №172

2012-11-29 02:05:07

From the beginning of scheduling an appointment for maintenance to picking up my vehicle. It was all a breeze. Arrived 7:45 am. Dropped off my vehicle and was driven back to my home by a Hyundai represenative...about 4 miles, away. And was able to have a fresh cup of coffee in the comfort of my home at 8:15am!!! All painless and simple.I was called and told my car was done. Went to pick it up and guess what? My car was washed. Whats so special about that? It was raining...!!!The whole Glendora team from sales to the service department has been a pleasure to interact with. 3 thumbs up :b

Review №173

2016-06-27 06:07:35

We had the best experience here, yesterday for our new 2017 Santa Fe Sport, and our 2011 Genesis, also bought new here. Shout outs to sales rep Chris, manager Ray, and finance rep Jake, for making the transaction not only seamless, but fun! We have always enjoyed great maintenance services as well, over the past five years. Thank you all! Jane & Mike.

Review №174

2018-11-10 22:50:13

Vincent Hill was phenomenal!! He took his time and was very patient with my husband and I. He was so personable and very approachable and made this process easy as pie! Highly recommend to any future buyers that Vincent and this dealership will help you purchase your future wheels!!

Review №175

2020-06-19 23:31:01

The service was excellent. And the service person was excellent. Then we got to the door panels. I want Hyundai to fix the left door which I feel is your responsivity because it is one the left side of the vehicle and their are no curbs on the left side of the car. And Hyundai fixed it the first time. But he said no. I would pay for fixing the right side of the care that has curbs. But we didnt come to an agreement so both doors didnt get fixed.

Review №176

2021-07-18 03:12:59

Your dealership doesnt have a good manager. Were disappointed. First, we asked for any discounts or current offers, your managers response? Were not a discount store. How rude No bueno. Ill give him 1-star. But, your sales rep, William Yan, was nice, professional, well mannered, knowledgeable. Ill give him 5-star. But your manager? Better check him out. No bueno. He has to take more classes on customer service. Is it because of a not so good credit score? Does that mean you only deal with customers who have good credit scores? Discriminating? Maybe. Remember, this will not stop here. Ive got friends & relatives who have friends & relatives too. They will spread our bad experience with your dealership. And, oh, thanks for the bottled water.

Review №177

2013-03-03 03:42:35

Im very disappointed with my experience. Ive been shopping and pricing used cars from various dealerships and know what a reasonable price on the car Im looking for would be. I narrowed it down to three locations and am paying all cash. The bank said I had to choose who to make the cashiers check payable to (I couldnt leave it blank in case I needed to go somewhere else) so telling the sales person from Glendora Hyundai this and explaining to him what I was willing to pay, he convinced me to have it written to them and they would make me a great deal that would match or beat the competitors. I only had time to go to one place today so took his word for and had it made out to their company only to get there and waste well over an hour of my time. I made it clear from the start the absolute most I was willing to pay and they kept coming back to me with ridiculously high prices. I told them again my absolute top price Id pay only to have them come back with a counter offer that was only three thousand under a brand new car. This was for a Tuscon that had 25 thousand miles in one year (a 2012), the paint scraped off in five areas around the front left bumper and multiple deep scratches in the back seat and trunk area. I finally had to get up and walk away. The part that bothers me the most is that they convinced me to go to their dealership with the promise of making me the best deal. There are better priced cars with less mileage at other dealerships so now its back to the drawing board. Why they couldnt just be honest from the start is what really makes me angry. I will not buy a car from them now or anytime in the future. They lost a customer who had previously owned a Hyundai as my last car. Bad experience all around.

Review №178

2023-03-26 22:45:51

Just got a Hyundai Elantra today for my Dad. The employee helps us out a lot and find us a good deal for a car that we are looking for. Really recommend this Hyundai dealership! 10/10

Review №179

2023-02-28 21:03:28

Had a recall preformed on a 2012 Hyundai Veloster stick 1.6L 4 cylinder non-turbo. Hyundai messed up on the piston design on various 4 cylinders, so be careful what engines you get. Research! Or get a Toyota. Usually no piston slap or knock with them. 😂 Regardless, the service manager was stalling on a loaner car. After 3 days of this non-sense, I called in and had the chance to talk to the new GM, Joe. Here’s where things get better; Joe told me he’d be able to fix me into a loaner no problem, and got me into a brand new 2022 Santa Fe that he converted into a loaner off the show floor. Really appreciate Joe and Izik for their help!

Review №180

2023-07-05 14:25:42

I enjoy taking my car for services they are kind and professional and even ready before the time the said it would be ready .keep up the good work Cardinaleway Hyundai.

Review №181

2019-04-06 15:14:33

My husband and I just bought a new car last night and it couldn’t have been made easier for us. We have a 2 month old and a 1 year old, so time is limited for us. We don’t have hours to spend at a dealership. Jimmy helped us narrow down the right car for us and was really great with giving us options without any of the pressure you normally experience when car shopping. We had to leave to get our girls, but when we called to see if we could get the deal we wanted as well as have everything ready, Reza and Jessica made sure to have everything from paperwork to the car ready to go. We were in and out in less than an hour. Jessica went above and beyond to make sure everything was ready, even helped with giving my baby her bottle to help free our hands. This is our 2nd car we have gotten there, and it was been a great experience both times. Great dealership and great service.

Review №182

2023-04-02 21:22:30

Great service friendly staff. When one transferred from the receptionist to a service department representative empty out your voicemail please and answer your calls. I understand your under renovation thank you for your understanding.

Review №183

2022-06-27 02:40:04

In the last 4 months, this Hyundai has has my car for over 3 months. I literally waited a month and 3 weeks to get my car back after they fixed the coolant. Had it for 4 days and it broke down again. Now its been another month of no car and Hyundai is stalling with fixing my transmission. At 55k miles only, I cant believe how many problems this Sonata Hybrid has, and the lack of communication from this office to give me updates on my car. I literally have to go to the dealership each time to find out whats happening. Its disappointing.

Review №184

2022-10-28 21:34:17

Service was excellent and service advisors were super friendly and informative. Only thing was I wish there was a technician that could look at more serious stuff on the weekends because bringing my car in for service during the week is tough.

Review №185

2023-07-03 18:49:14

The worst I have ever had there. Andres, the service rep told me that it’s under new management so I guess that is where the problem starts. I was also told the even though you bought your car there they do not offer complimentary oil change anymore. Whatever is offered on their website is no longer offered at dealership. That is what I was told

Review №186

2022-07-29 18:41:23

I’ve experienced cardinale corona service and Glendora more than I would like to lately . my car overheated and I was 6 miles from Glendora . I drove to this store and was greeted by Aaron . He got my car in . I was there for hours, but considering the nature of the visit ozzy took care of business, got me a loaner and addressed my car concern . Recommend much more than corona location and their service dept .

Review №187

2020-05-28 03:44:25

Car service was done in a timely manner. Staff is always super polite! In this pandemic, safety measures were taken to ensure the safety of customers as well as staff—and I appreciate that! My car was also sanitized at the end of the service as well :) Well done!

Review №188

2019-06-30 04:04:55

Jessica was amazing! As soon as I told her my car situation she did everything to help me and she makes you feel very comfortable and she’s very easy to talk to.Reza worked his magic and got me to walk out with a car today! He worked with my situation and really helped me out and he was so understanding of my current situation. I can’t thank him enough. He was excellent!

Review №189

2023-01-20 18:58:01

Service dept. was straight up about the repairs my old car and got me to meet with sales right after. Sales made my stay there comfortable and got me out with a new car in a timely fashion without making me feel rushed or pressured.

Review №190

2021-07-31 19:15:15

Would have given them 1 star but after this week they deserve 5!!! Guys understand that yes we are in a pandemic and these guys are doing all they can to make things right and for me they did that! After weeks of trying to get my headlights fixed and being frustrated I finally was able to see why for myself. Guys they are doing everything they can with a short staff of people just trying to help us out! Please dont do what I did but just give them a break and understand. Remember this crazy time we are in right now and be helpful to one another.

Review №191

2019-05-31 16:00:05

Completely caring and kind and worked with me until I was happy and content with the car I wanted. Jimmy Carlisle a dealership member gave me a great first time buyer experience to me and my family. Thank you Glendora Hyundai. I left one happy customer!

Review №192

2020-12-23 20:22:42

Updating my original post I had some issues with my service; however, the Service Department Manager took the time to address my concerns in a timely manner. Service representatives are friendly and courteous. Hyundai Glendora does a good job with their customer service.

Review №193

2024-01-09 13:13:02

I was impressed with how kiind the staff was with me, and their making the experience a pleasant one.

Review №194

2019-08-23 04:30:04

Came to buy my very first car. I was warned by a lot of friends to watch out for tricky salesmen but my experience at Hyundai with the salesman Mike Park was amazing. He was patient and informative and helped me get exact what I wanted for a great price. Highly recommend salesman Mike!

Review №195

2022-02-24 04:42:51

Great experience buying my Ioniq 5. My salesperson Ping was very helpful and did not pressure me in any way like some other dealerships. The only thing I was not happy with was the delivery time of my vehicle took a bit too long but its the sign of the times with these shortages.

Review №196

2023-03-06 19:18:12

My experience was less than satisfactory, your mechanics I wouldn’t trust them to fix my lawnmower. And I still have the same problem with the car so I sold the car and bought me a Toyota.

Review №197

2021-02-01 06:39:08

I bought my car from Glendora Hyundai, and I was very very pleased with my experience. Will Martinez helped me find my perfect car and he made the process very easy. He helped me every step of the way, and I felt very comfortable purchasing my new car with Will and Glendora Hyundai.

Review №198

2021-10-02 22:09:29

Used to be a good place to take my Hyundai, but customer service has gone way downhill in the past year. In a word, it SUCKS. Nearly impossible to reach a live customer service tech and voicemails are NEVER returned. Been waiting to hear back on parts for a necessary recall service and the 2-3 day estimate for parts to arrive has now been nearly two weeks........and still no return call. What gives? Ill keep calling and leaving messages and hopefully someone thoughtful and professional responds. In the meantime, might be best to look for another local dealer for service.

Review №199

2022-03-03 21:15:28

Excellent service!. Peter Wong is sharp, easy to talk to, and did not try to oversell what we needed. We paid MSRP plus some minor charges. I highly recommend CardinaleWay Hyundai - Glendora.