Car West Collision in Mountain View

Review №1

2024-03-21 03:21:50

I had an amazing experience here. I came in because the side of my car bumper was loose. Roberto and the rest of the staff was really nice and very helpful in giving us an estimate. However seeing that my car is very old (2008 Honda) he suggested I get the brackets zip tied to save some money. I waited in the waiting room for mere minutes before my car was ready. They were fast! And free of charge! Roberto genuinely cares about people and he definitely made my day! He did not try to upsell and was very straightforward. I will always come here for my car problems and always recommend their services! Thank you Roberto!

Review №2

2024-05-16 16:57:12

There are some amazing individuals who work here. One of my kids damaged the back door of a car. When he took it in for an estimate, they kindly fixed it for free. They must have taken pity on a teenager going through finals/APs and decided to just help him out. So, they have my business for life. Not just for saving us money, but showing kindness exists in the world to a kid.

Review №3

2024-04-04 00:40:26

Best body shop on the peninsula. They have repaired my cars a couple times and the work was done on time and to the agreed upon amount. The employees are extremely professional and nice. You do not feel like they are trying to upsell you on anything.

Review №4

2024-04-24 21:45:11

Dennis and Robert did Great job on my Honda Accord! Dennis went extra mile to fix my car body and did outstanding job. Really grateful that people like him that care about the customer and their car are still here🙏🙏🙏

Review №5

2024-02-20 04:18:15

Wonderful experience at Car West Collision! They masterfully repaired my car and the service was fantastic. S/O to Josh! Appreciate y’all. Very pleased. The quick turn around made my day.

Review №6

2023-10-17 20:08:29

Excellent prompt and affordable service. My car is a 2007 and the first question was: Do you want this serviceable or perfect. I appreciated the concern about saving money on an older car. They were even able to reuse some parts! This is a worker owned business as well. Highly recommend!

Review №7

2024-01-10 04:35:41

Snapped one of the screws for my rear license plate clean off, threaded part still in the car. Took it to the dealer first, they couldnt fix it and referred me here. Car West took a look, was able to drill & remove the remaining piece and replace the screws. Got lucky, apparently, could have been more involved. Car West didnt even charge me for this because it was so quick!

Review №8

2023-11-15 21:28:42

I hit a very tall curb while making a left turn in a narrow parking lot driveway, which left a scrape on the right corner of the front bumper and cracked the moulding under the bumper. Dennis Gilman looked it over and said that it would be a $2000+ repair if the bumper was removed/sanded/painted, moulding replaced and the automatic cruise control unit recalibrated. He suggested it might be possible to reattach/bond the moulding and touch up the bumper instead which his staff did in about 1 hour during a follow up visit. The team did a great job, and Dennis did not even charge me for the repair. Car West has a new customer for life.

Review №9

2023-11-20 22:44:37

By far the best experience, and not just among collision shops but any and all car services. Dennis, Robert, and their team are world class. Excellent quality, a few unexpected free extras, and the total bill came under the estimate. Thank you!!!

Review №10

2023-06-25 22:54:01

Two week ago, I went to the shop to get my car fixed. I was so impressed by their service. Ray is the person who helped me. He is a very professional person and did a wonderful job. At the end, he did not charge me even thought I was trying hard to pay. He said it was a small thing, he liked to offer a free service. I was so grateful for his help. I highly recommend this shop.