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Cambria Hotel LAX in El Segundo

4.2 (199) 199 Continental Blvd, El Segundo, CA 90245, United States

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Hotel

Location on the map

El Segundo, Los Angeles County, California, US

Phone: +1 310-965-0555
Site: http://cambrialax.com/

Opening hours

Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:

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Total reviews rating 4.2

199 Reviews for Cambria Hotel LAX 2024:

Review №1

2024-06-26 03:48:17

A simple but modern and safe hotel. The rooms were clean and quiet. I loved the bathroom. They have a restaurant that is open for breakfast and dinner only. I enjoyed both meal services over the course of my 3 day stay. The food was always hot and delicious and the food arrived in a timely manner. Also, The location is perfect; super close to the airport, SOFI, HP Casino, beaches, and the South Bay!

Review №2

2024-06-23 21:30:29

Paid $25 for early check in. Get to the room and it’s damp and muggy. I assume the A/C had been going for a while non stop. The sheets feel a little wet/damp. We’re tired so we decide to take a quick nap since we were on a plane all day. The sheets are dirty. It appeared to be blood and some other bodily fluid. I call the front desk to have the sheets changed, takes about 45 min for housekeeping to show up. Later I go to use toilet paper to blow my nose and take the roll off the holder, there’s blood on the side. My family has been using this roll since we got there. Tell the staff. All I got was a generic sorry about that. Breakfast is not included. Had to pay $17 per person. Parking also not included, $16 per night. I will NOT be staying here again and do not recommend it to anyone. Grosses hotel I’ve ever stayed at. Might as well be a motel

Review №3

2024-05-18 16:28:19

Newer building with high tech gadgets for those interested in that; lighted headboard, open shower stall and vanity, and Bluetooth bathroom mirror. Soft mattress. TV remote wouldn’t work properly!The room was immaculate. One could say, austere. The open bathroom necessities help keep it clean. But there was no place to hang towels to dry after showers.The place had no character or warmth! Like staying at a high priced care home. Everything was gray and white and stainless except for the hallway carpets. When did builder brown and faded turquoise splattered together become a desirable color combo? I’ve been staying at Choice hotels on this trip and it seems they all have the same disturbing colored carpeting throughout! Come on, Choice! New commercial carpeting can be purchased in more pleasing tones!So, besides my rant against the institutional decor, the place is great for a clean, quiet night’s sleep, which I appreciate!

Review №4

2024-05-24 02:22:20

Ive stayed at the Cambria LAX 4 times in the past 3 months. Im currently working on a project with a local company thats within walking distance of the hotel. The facility is clean, comfortable, has great amenities. Its minutes from LAX, which makes for a cheap and easy rideshare trip from the airport. The staff has been consistently friendly and helpful, which is always nice when traveling for work. I recently responded to the post stay survey email to report some minor issues, and the next day I received a response apologizing for the inconvenience and assuring me that the issues would be addressed. I was blown away by the level of customer service, Ive never received a personal response to a survey before. I highly recommend this hotel if youre visiting the El Segundo/LAX area.FYI - Parking is NOT free. If you drive or rent a car, be prepared to pay $27 per night to park in the lot. There is no free public parking. Its easy to handle, just scan the QR code at the front counter or on the signs in the lot, enter your car license plate info and a CC, and how long you plan to stay. It would be much more convenient to include this in the nightly rate, but oh well. Since Im traveling for work Im reimbursed, but it does add an unexpected expense for those traveling for pleasure.My current project will require several more trips to the area and I plan to stay at the Cambria LAX again. Customer service and atmosphere are second to none.

Review №5

2024-04-25 18:34:13

I stayed here for 3 nights while my husband worked over here for 4 days and the service was great! Everyone was so accommodating from the front desk to the restaurant waitresses. We asked for a crib and they brought us one immediately. The waitresses got to know me and my kids from breakfast everyday and let me tell you, their restaurant menu is SO good & the ladies there are so amazing! The food was delicious. The room was nice and spacious and very clean. The ONLY thing is the water does not even get close to hot. But that was fine. My kids took cool baths and thought it was funny that the water didn’t get warm so if they don’t care, I don’t care haha. Mattel is walking distance so I got to take my kids there for some fun. The pool was nice and the hotel really wasn’t that busy. Anytime I went anywhere, it felt like we were the only ones using the amenities. Definitely will be back and definitely will recommend to our other colleagues from work! 10/10

Review №6

2024-02-10 16:49:55

Stayed here after a long Flight flight because it was only a 13 minute drive from a car really lovely. We stayed in a king room. It was clean spacious and comfortable. But the bed was a bit soft. Pillows were nice and plentiful. The bathroom was bright and spacious. However, the shower was too small, and it took forever to heat up and wasnt very strong. However it does have a bath which is quite comfortable looking. We ate dinner at the bar which was tasty, but the menu was limited The drinks menu has quite a large amount of modern cocktails, but no traditional cocktails.

Review №7

2024-04-28 17:46:54

Reading over previous reviews it appears this hotel hasnt had hot water for 2 months. Absolutely ridiculous. The manager, Thomas, called and his exact words were You can come back in a month and we still wont have hot water. Such poor management.Location was close to the airport. Pretty much the only good thing about the stay. We stayed back in the 18th and then again last night. Both times there was no hot water. They knew there was no hot water but continued to rent out rooms and not warn guests prior to arrival to make other arrangements. They said the boiler was broken and couldnt reach a manager on either stay to rectify the issue. They ended up comping us for the second stay but didnt warn us when we came back that there still wasnt hot water. They also offered to upgrade our room but how does that help when the building doesnt have hot water? They kept saying there was nothing they could do about it since they couldnt reach a manager. What kind of manager just leaves an entire hotel with no supervision? They even said we could come back in a month and there still wouldnt be hot water. Then why are they operational? Very pour service. Get a manager that cares about the property and guests enough to be available for issues that arise. There were 2 elevators and 1 was broken. It was broken during both stays.

Review №8

2024-05-23 05:05:28

When I first arrived, I felt like the person at the front desk was very helpful. The room, however, is where I have a lot of issues. I went to take a shower and the knob fell off. Just super easy. Barely even touched it. I was gonna let that go and not write a review, but as I looked at the sink, it was pretty dirty. There’s other parts of the room that are also kind of dirty. I ordered food at the restaurant to pick up I had to wait for quite a while not a big deal however, the person handed me the food so thank you and walked away. I assume that I paid for the food. But then at 10:00 PM I get multiple phone calls from him trying to get me to pay and come downstairs while I was already sleeping. I bought this hotel because it’s close to an event that I was going to and I really needed to wake up early so it’s really inconvenient of them to be calling me and wanting me to go downstairs I feel like he’s very unpleasant.

Review №9

2024-03-21 19:13:52

We checked out Monday from room 507 and had some issues. When we checked in, the room looked like it had been tidied up but we noticed there were crumbs on the couch and hairs on the bed still, so we requested new sheets and we got them promptly. Later in the evening we noticed there were insects crawling out of the corner of a hole in the shower, where there was missing grout (see video). Lastly, we saw the bathroom sink faucet was completely mobile - see video. Overall, the hotel looked nice and the housekeeping and front desk staff were courteous. However, for $200 for the one night we stayed, there were multiple problems that could have been easily taken care of prior to us checking in with better attention to detail. We told the front desk and were encouraged to send an email with the videos, we did on Monday and never heard back.

Review №10

2024-04-30 16:12:13

BED BUGS!!!!!!!! I checked into my room for a work trip, first there was a problem with the credit card. They wouldn’t let me check in because my company booked it and the credit card wasn’t under my name. So then I had to give them my own credit card to even get into the room. As soon as I was in the room I had a bad feeling I need to check the mattress. So I did, and discovered blood spots on top of the mattress and on the seam where bed bugs like to hide. I didn’t see any bugs, but the blood is exactly where the bed bugs hide on mattresses. So this mattress either actively had bugs, or it did at one point, and if so the hotel should have discarded the mattress!!!!! Nobody wants to sleep on a mattress with blood on it!! I went back to the front desk and the worker (I believe his name was Michael) was very understanding and completely refunded me for the room since I told him I will be staying somewhere else. He also refunded me for the parking ($58 for TWO DAYS??) Instead I stayed at the Hilton Garden Inn around the corner, parking is only $25 for your entire stay and the rooms are newly renovated.

Review №11

2024-05-28 07:50:58

This hotel was excellent for the price. The building and rooms were extremely clean, and I was pleasantly surprised by the Bluetooth-enabled mirror. Although it was a bit inconvenient to purchase breakfast separately, the breakfast itself was simple, but delicious. If anyone is looking for a hotel near LAX airport, I would definitely recommend this one. The only complaint was the bed. It was little bit uncomfortable, but okay overall.

Review №12

2024-02-27 22:03:45

My room was not properly cleaned. We didn’t feel like going through the hassle of getting another room, especially after traveling all day.On the day of check out 2/18/24, a lady who I believed to be the MGR over housekeeping, knocked on the door twice and immediately opened it before anyone could respond. It didn’t bother me as much because everyone was dressed. I asked for 2 clean towels and she was very hesitant on providing the towels. I’m not sure why when we were only given one set of towels. No one came to clean the room during my 3 day stay nor were clean towels provided. Quality of the towels were 4/10.Loved the location of this hotel and the restaurant had pretty good food! The shrimp tacos and Chicken sandwich with Avocado and Garlic Aioli were my favorite! I would definitely recommend ordering from there! The bartender/waitress was amazing and she’s the reason I even provided 3 stars. The restaurant was semi-full and she made sure that all of us were taken care of! Once I find my receipt I will add her name to this review. She gave me a hug after realizing I gave her a $30 tip! It was well deserved!I would also recommend this Hotel but just make sure your room is clean and you request room service with fresh towels!

Review №13

2024-05-21 05:12:18

This hotel has a good location near LAX. Parking is around $30~ a night. The room is fairly new with a modern design but aren’t kept very clean. The shower is terribly designed and would hold water on the bathroom floor without being drained.

Review №14

2024-04-29 07:25:35

Decent hotel close to LAX, not the typical spot I stay at. Kind, attentive staff and quick service. Room was clean, bluetooth mirror was a nice touch though I didn’t get to use it. A/C was loud, unfortunately, and it didn’t turn off when I switched the thermostat. Shower pressure was kinda low in my room. $27 + tax per night to park unless you’re a Choice Rewards member, then you get a promo code at check in to submit. Wish I would have known this before hand but oh well. Location is kind of out of the way of where you’d expect a hotel to be as it’s in the middle of a business park, but there’s plentiful parking on weekends. Elevator requires tap of the keycard to go up.

Review №15

2024-05-03 02:43:33

I have previously stayed here and had pleasant work related stays. However, on the most recent trip, it was horrendous. The staff has changed. I was not greeted with a smile and warm welcome. The girl at the desk addressed me by saying: can I have your id and credit card. I corrected her and stated you mean may I have your id and credit card to check you in. The uneducated and impolite staff were a turn off to say the least. Every time I went to the desk the young lady working the desk called for a manger which was offensive and discriminatory as I did not witness her doing this for any other guests of a different race at the desk.Based on my most recent negative experience here and reading the slew of negative reviews written about others and their stay, I would never stay at the Cambria LAX or another Cambria property again.You want to stay where you receive superior service not where you are treated like a second class citizen.My experience was so negative even though I had prepaid for 2 nights, I was willing pay 3 times the price to change hotels to receive better service.Cambria has gone downhill and is now a 1 star hotel. It is not what it used to be. I am truly disappointed and disgusted. Do not stay here.

Review №16

2024-06-24 05:26:52

Customer service it was the worse in my live, special assistant general manager Thomas. I dont who hires this guy. His managment with employees and custumers is 0. He dont care about they Customers and looks like he dont about custemrs service. They just last min screwed me and kick me out from hotel. Plus cleaning service very bad, they clean only after 3 days, and when they clean they dont change towels and unmaking bed. Me and my employees never not gone be stay in this Hotel.

Review №17

2024-03-05 14:09:59

During my brief stay at the Cambria with my 64 year old mother from 2/29 - 3/1, we discovered that basically the entire hotel did not have hot water. The water would get barely above body temperature. 2 out of the 3 boilers were not working. Obviously, not the fault of the staff. However, they only had one maintenance man working on this for hours. Why not call in a separate company which specializes in fixing boilers?After a long week of travel, a hot shower is important to unwind and get ready to return home. When asking another guest at the hotel about her hot water, she informed me that they hadnt had hot water for two days!The next day, I spoke to new staff about the hot water issue. The morning staff member claimed to have no idea about the hotel not having hot water! That is either a lie, or the other staff members are not doing their jobs properly when switching off shifts by informing the next staff about the issues! I asked the morning staff if they could provide a free voucher for a hot breakfast since the hotel did not provide us with hot water. And the morning staff kindly obliged. Thank you! The breakfast was amazing.After leaving a review with the hotel, a sales coordinator reached out to me and apologized for failing to exceed your expectations with the hot water not being available during your stay. HUH? Providing hot water is apparently exceeding expectations. No, a hotel providing hot water is a BASIC necessity for its guests! There will be no minimizing of this issue under my watch!Despite the good location and comparably cheaper parking fees than hotels in the area, I will not be staying at the Cambria. Nor would I recommend it to a friend or family member. Nor would I recommend it to an enemy.

Review №18

2024-05-31 17:56:27

I wouldn’t mind to not stay here again. Rooms were clean and everything was fine in my room but there are a few things that need to be fixed. Google Cast function is not working. Water filter needs to be replaced. Treadmill 1 out of 3 where out of function.

Review №19

2024-04-28 17:50:51

Stayed in this hotel 4/18-4/20 and had no hot water and hard bed. One out of the 2 elevators broke 4/20. We got comped our room on our return from our cruise bc of the water issue. Came back to the hotel 4/27 to the elevator still broken, still no hot water. No manager was on duty to speak with. GOT a call from manager, Thomas, at the airport the next day, 4/28, only to be told You can come back in a month and we still wont have hot water. Poorly ran hotel and they just dont care about their patrons. We will definitely find different accommodations in the future.

Review №20

2024-06-03 00:05:38

I had the worst experience I have ever had with a hotel here at Cambria. My check in time was 3 but my flight came in early so I got here at 2 pm. They told me my room wasn’t ready yet but there were other people checking in so I just let it go and they told me to come back at 3. I got back at 3:05 and they said that it would be another 45 ish minutes. I left again then came back at 4:25pm. The same guy started to help me and I immediately knew there was a problem because they just checked in 2 truck drivers and he had to go talk to someone else about getting me a room. Keep in mind he didn’t talk to me at all he just walked away and tried to figure something out. He came back 15 minutes later after trying to find the room cleaner on the 5th floor. He failed but she came down 3 seconds after he got back. He proceeded to tell that “ I’m glad I got you a room” I said “well I reserved a room so I would be very upset if I didn’t get my reserved room”. He proceeded to tell me a group of 200 people made a reservation so that’s why they are having problems. If you don’t have any rooms why did it let me make a reservation? This is a business that has the ability to turn off the reservation options if able.The bathroom is a sliding door that has 2 big gaps on the sides and my daughter can barely open/close it.I’m 6’2. The curtains don’t open higher enough for me to see out of the window without sitting down.Also the room I got wasn’t fully clean but I’m just happy this is all over. I will be here for the week and if I spot any problems or better service I will update.

Review №21

2024-05-01 20:07:41

Location is great. Hotel Service is poor. I used to stay here when in LA for work. Can’t connect tv to apps in the room . Had trouble connecting my Apple devices to the tv for work related uses.Front desk staff has turned over and the current staff are unpleasant ex. do not smile or greet you when you walk into the lobby. In addition, they were not proactive with problem solving. Seem to be indifferent with respect to keeping my business.As a result, this will be my last time staying here.The area has plenty of 4 star hotels, suggest you pass on Cambria LAX.

Review №22

2024-03-06 06:44:13

Currently stuck waiting in the lobby extremely frustrated and disappointed. Despite confirming my reservation via phone and booking over two months in advance via phone, I was shocked to discover that my room had been given away.This experience not only disrupted my plans but also wasted a considerable amount of my time. As a loyal customer, I expected better communication and adherence to confirmed reservations.I believe its crucial for hotels to prioritize customer satisfaction, especially when reservations are confirmed through direct communication. Unfortunately, this did not happen in my case.Absolutely do not book unless you want to spend 2.5 hours waiting for them to ship you off to another hotel.

Review №23

2024-03-05 04:26:06

Update: The owner replied my review and apologised for the overcharge. I want a refund on the overcharge.The sneakiest move of charging a gratuity on my card for a glass of beer. I wouldn’t mind giving a gratuity but directly charging it to my card without even us signing on any receipt? That’s fraud. Unlikely to ever stay here again. Do not recommend.Furthermore, there was no hot water in the showers at all. Front desk said that “maintenance” was on it for at least half an hour and we gave up to just shower in the airport lounge instead. Honestly for all the trouble, they could have easily comped the beer but no, instead they charged an extra gratuity. Don’t come here unless you want your card to get charged gratuity without your knowledge. Front desk was mildly apologetic about the no hot water situation and offered no solution, so I guess this hotel was not worth the money.Oh and they charge a whopping $27 + tax for parking overnight. I’d take my business elsewhere.

Review №24

2024-02-26 05:40:33

Love this hotel. Near airport and rental cars pick-up and drop-off. Beds are big and soft. Had very good sleep everyday. There is room service to clean up the room too. Loads of parking space at the back. Theres gym and pool too. Didnt try their bar nor ordered anything from the kitchen as we ate out. Only down side is that there is no longer guest laundry room where we can wash and dry our clothes (coin operated machine).

Review №25

2024-05-26 12:36:07

Great Hotel. Rooms were clean everything worked as it should lots of parking. Staff were friendly and polite. Great place to stay on a family vacation

Review №26

2024-04-29 18:43:15

I previously stayed at this property and service was fine. So I decided to stay again but it must be under new management because service was awful. The room was dirty and there was no hot water. The manager Thomas was very rude and sarcastic and seemed to not want to help at all. I will not stay here again. Completely awful experience.

Review №27

2024-04-14 00:31:06

I really have nothing bad to say I enjoyed this place. The rooms were nice, the bed was outstanding, and the pillows were wonderful as well. The only thing that sucked was having to pay to park, but it was discounted. After all, its Los Angeles County!The food at the bar was decent and so was the person behind the bar. The young woman at check-in was very pleasant. She was pregnant, I forgot her name but she was very kind.I woke up at 5:00 and coffee till the restaurant opens at 6:00 am. There is a 7-Eleven within 5 minutes walking distance.Hotel is Only a few miles from Manhattan Beach pier. Ill stay here again. Not often I leave a good hotel review.Oh and if you ever watched CSI Miami dont forget to go down the street and check out the credit union that they used to use as the Miami-Dade crime lab hahaha oh and Horatio wasnt there.😉

Review №28

2024-04-27 15:04:33

I took off a star off for each day I had to shower in cold or lukewarm water. They apologized like 3 times but did nothing about it. I stayed at a ghetto motel 6 the other day and they had hot water so honestly this is unacceptable. Maybe management is trying to save the planet by taking away my hot water rights, who knows, but at least advertise your cold showers as such.

Review №29

2024-06-06 07:46:16

Waited 3 1/2 hours after 3pm PST to get a room and the rooms are fine but nothing special. The location is great and close to the airport but not anything spectacular by any means.

Review №30

2024-03-04 06:13:25

This is the WORST place to stay, absolutely horrible service!! They charged us $800 for a room that was less than $200 “accidentally” and all she said was it was “my bad”!!! We got a refund and they don’t know when we will get any of our money back!!!! Not to mention the whole building didn’t have hot water!! When I asked to speak to the manager (over the phone) which he was refusing to talk to me, he was such a JERK. He told me he didnt like getting phone calls at 9:45 at night and was very upset to be talking to me! Like we just lost $800 for God only knows how long, and we live all the way in Oklahoma so we are traveling and need the money! We had to go spend another $300 at a different hotel which is $1,100 out of our account all because the front desk didn’t know what to do! Wow, absolutely run from this place. DO NOT BOOK WITH THEM!!!!!!!

Review №31

2024-02-15 02:32:07

I was here 2 weeks. Besides my weird baby daddy getting me put out, and then only servicing my room three times in two weeks or was cool. Electric mirrors in the room are cool but didnt work correctly always

Review №32

2024-02-07 20:29:24

The hotel itself is very clean and looks great but is lacking in few amenities, great for the price though, room is spacious. service was good as the front desk people were kind and responsive and location was close to santa monica and relatively safe.

Review №33

2024-01-10 21:36:36

My boyfriend and I just got back from staying 5 nights here, overall it was fine but we ran into a few issues.Check in was great, we got a free room upgrade from a manager because we’re from the same area. He said we could come down for breakfast, so we did but the bar/kitchen lady was hesitant to give it to us because our room number wasn’t noted even though we told her we just received an upgrade. She sent us to the front desk lady and after explaining everything to her, she rolled her eyes and made it seem like such an inconvenience to get a (very mediocre) breakfast that we were simply offered.As for the rooms, they were clean enough but could’ve used a little more detailing. The bathroom had no ventilation so everything was always wet because of the steam. The mirror was dripping and pooling up on the counter which then dripped all over the floor.Check out was also fine until we actually left the hotel. Shortly after leaving, I got a text saying I was charged a smoking fee so we went back to ask about it and we ended up talking to Thomas, the same manager who checked us in. He said the cleaning manager smelled marijauna in the room, which is literally impossible because we don’t smoke. We didn’t get a refund because apparently they had to do some kind of “cleansing treatment” which was probably just spraying febreeze (as another review stated was their solution) to get the “smell” out.There’s plenty of other hotels in the area that are probably more worth trying, these guys are just blatant liars, not worth the risk.

Review №34

2024-04-05 23:22:00

Loved this hotel. Very clean and comfortable. The bed was comfortable. A lot of great places to eat nearby and not too expensive.

Review №35

2024-03-31 10:09:57

ROACH DEN, anytime you see roaches and the hotel doesnt respond to it they dont care. Its too expensive and roaches come with what you pay for. Customer service is horrible. The manager of the hotel will not address your issues and the owner doesnt care either, he will not respond out of embarrassment. Dont let the lobby full you.

Review №36

2024-04-23 12:59:35

Great service! Highly recommended. Staff is excellent. Rooms on the 1st floor are remodeled and modem.

Review №37

2024-06-10 06:51:51

The check in area, lounge, and waiting area are spacious, clean and tidy. There is a mini bar for self service at the ground floor. Friendly staffs.

Review №38

2024-05-14 18:11:30

Great hotel, large room, very clean, very friendly staff. The hamburgers at the bar were wonderful.

Review №39

2023-11-07 18:07:31

The supervisor Jessica at Cambria Hotel was so nice and very welcoming. She made sure we had everything we needed, and anytime we passed the front desk she was there with a smile.Great customer service!Definitely will come back again.

Review №40

2023-11-21 15:47:10

Clean place, wish bath room has actual door and not a sliding name sake door with absolutely no seal. Have to hear everything when using bathroom used by the family. Pretty high room rates, for No breakfast nor parking($25 a night)AC did not work. Front desk lady instead of being apologetic simply rude in saying, ‘can’t change the room nor send someone to fix it’. kept me on hold for 30min and hung up.I’m stuck at 73degrees all night.

Review №41

2024-01-15 20:17:18

Believe me when I tell you…This place is an In-The-Cut GEM!!!Close to stores (Whole Foods & most importantly BEVMO!) & freeways.We attended The Pharcyde show @ The Venice West & The Cambria was the perfect place. The ambiance set the tone for an unforgettable weekend.The staff was professional, courteous & FUNNY.We shall definitely keep this place at the top of our list!!!

Review №42

2023-12-02 16:23:10

I recently stayed at a hotel near the airport, and while the room was clean, I faced some issues. The internet was quite sloppy, and I found the overall pricing to be on the higher side. It seems better suited for single business trips rather than family stays. Despite the cleanliness, these factors are worth considering before booking.

Review №43

2023-12-08 03:38:57

The rooms are clean and minimal which is fine but they arent anything to write home about at this price point. The thing that gets me is that breakfast isnt included. At this tier of nightly rate Ive never experienced a hotel that doesnt include the continental breakfast so this seems like a slap in the face and blatantly charging for every little thing. Making it worse, the continental breakfast here is exceptionally weak so it feels extra egregious that you have to pay for it.

Review №44

2024-02-27 13:27:22

I was very impressed at first by customer service Thomas is amazing but I’m a little irritated as I just checked out they said I had a balance of $500 and never do I have a balance I don’t know how their system is working but the confusion at 4:29 AM is disheartening and I’m furious and I will be calling time is shortly our time is different because I’m from Minnesota but yeah and it’s really dirty low-key the hotel is Ragley ice machine didn’t work I took the steps because their elevator is Jenkee you know it’s ridiculous so they better refund my money sooner than later with your dirty hotel

Review №45

2023-08-06 04:19:56

Stayed one night. Conveniently close to the airport (LAX), its roughly 15-20 min. It has a nice lobby atmosphere and the room was pleasant. Im giving it a 3 star because the pool wasnt operating that day (we were hoping to whine down) and because we were told the day we checked in there would be complimentary breakfast, but unfortunately not for our room. We stayed in room 427 on the 4th floor. The shower had great water pressure, but I found it odd there was no shower door. I also noticed mold in between some of the white shower tiles.

Review №46

2023-11-29 04:57:40

Feeling a bit down seeing some great staff, especially my brother with his awesome hosting skills, leave Cambria Hotel. Delilah made my night by getting me a room with Netflix – a perfect escape. Not so thrilled about the twin beds instead of a king, but hey, Ill manage. Itd be sweet to rack up some points after frequenting the place, and the unresolved $36 breakfast situation is a bummer. Thought about sharing my feedback with corporate, but losing a customer over 36 bucks seems crazy. Im not even after the money; a kitchen credit would do. Gotta weigh my options about coming back.

Review №47

2024-04-11 01:33:52

Loved our experience here. Friendly staff, gorgeous lobby and rooms, good lobby restaurant, nearby lax and has parking with transport.

Review №48

2023-10-28 17:32:43

Hotel was nice and staff friendly. Was u aware parking was an additional $25 a night. Thought it was included. Would have stayed at a different hotel. No free continental or grab and go breakfast. Overall price too high for not having parking or breakfast included.

Review №49

2024-01-16 18:20:25

Nice place. Some unnecessary things like Bluetooth mirrors. Parking cost $25 for some reason, which to me is crazy for an airport hotel. I could understand it in the city.

Review №50

2024-04-09 13:59:13

The customer service isnt reflected in what you pay, they are kinda snappy and rude, the lady watches that breakfast buffet like the army guarding fort knocks, also breakfast is a separate charge of 17 dollars.

Review №51

2023-06-20 11:40:23

Although this hotel seems aesthetically pleasing and has a nice location, be aware that the cleaning service is extremely poor. Poor room service. Slow service from the restaurant… we had to wait 20 minutes just to order. I tried going to the front desk at restaurant and they told us to be seated, but did not bother taking our order until later. We waited another 15-20 minutes for the order to arrive. Extremely disappointing. Would not recommend to friends or family.Room amenities were nice. However, The room service and cleaning was very poor considering many people come here for businesses, we expected better. The room we booked had coffee stains over tables and the wall. It seemed like they did not wash bed covers properly as next to my pillow I saw hair strands, and the same hair strands in the washroom! Further to this, we were not even offered extra towels even though the front desk confirmed that we would be getting it. They did not have garbage bags, the bins were to be used as is…..

Review №52

2024-03-13 22:44:12

I enjoyed my stay and felt it was worth the money. Clean bedroom and a comfortable bed.

Review №53

2023-12-07 04:07:23

I booked this hotel through Park, Sleep & Fly and it was our very first time using this platform. I always take reviews with a grain of rice and I’m happy I went with the hotel I chose. We booked 1 night at The Cambria hotel and were pleasantly surprised with how much we enjoyed this hotel. We were greeted by Delilah who was a pleasure to deal with through this entire experience. We showed up fairly late to check in and she helped us with instructions on what to do with our Lyft pickup to LAX and upon our return. She scheduled our Lyft pickups for us. Smoothest check in I’ve ever had at a hotel. The Cambria had a very nice lobby and seating area. They have a restaurant and small concession stand with a microwave. The rooms were clean, beds were comfy and AC was cold (my personal favorite). Our Lyft arrived on time and drove us to LAX. Upon our return when I phoned Delilah for our Lyft I asked for a larger car since our first Lyft was a little small for all our luggage so our car ride wasn’t the most comfortable. She ordered us a mini van that was super comfortable and smooth ride back to the hotel. Leaving our car at this hotel location took the stress out of having to park at LAX or find a parking lot. If I am ever flying LAX I will most definitely choose The Cambria again because we had such a wonderful experience with what could’ve been super stressful. Thank you so much to Delilah for helping us out and making our experience so great!

Review №54

2023-05-07 00:58:02

We’ve stayed at this Cambria (El Segundo, California) hotel several times in the past, but noticed a change in the quality of service this time around. Our room was clean upon arrival, but was not cleaned for the following 3 nights straight. We also ran out of soap, notified the clerk, but did not receive any replacement until the next afternoon. We were informed that that there was a laundry room, but no one could provide us with quarters to use the machine. The only positive experience during our stay was the drinks and food that the bartender served us during happy hour one day. The appetizers were delicious and he provided us with excellent customer service. The hotel might want to upgrade him to the hotel manager position because they seriously need to improve their customer service.

Review №55

2024-06-09 10:35:36

Nice affordable hotel where you could get away with not paying the parking fee.

Review №56

2023-10-16 04:22:45

Did not have a positive experience. The first room I was placed in was outdated and not as nice as expected. I requested a different room which was given to me. Id also like to note that initially Id put a note on my reservation that Id like the highest floor possible and the first room given to me was on the 1st floor but when I requested a room change I was then given a room on the 6th floor. The second room did look better than the 1st one. It was still a bit dated but not as bad. But then we were sitting watching TV and suddenly a horrible sewer smell poured into the room. The front desk had to call maintenance up and transferred us to yet another room which was on the 5th floor. Again, this would indicate there were higher room floors available so Im not sure why my initial request was not honored. Id also like to add that the second room we were given had a big nasty stain on the carpet which was disgusting to look at. Also, when I came down to request a room the first time the employees facial expressions and initial reactions to my request were very unprofessional. They looked as if I was making an unreasonable request and were not the most friendly about it at first. For the price I paid, we expected better accommodations and service. Overall, not happy with our stay and will not return. I did appreciate the employee who was on staff when I made the 2nd room change. She gave us free parking and breakfast vouchers for our troubles and apologized for the inconvenience. But again, will definitely not stay here again.

Review №57

2023-08-19 17:23:40

Arrived on Thursday 8/17 at 11 PM and were greeted by an unwelcoming receptionist. Our room was very nice, except if had painters tape holding the rug & door. I communicated with the maid service that I’d like the room cleaned after 10:30 AM. We arrived last night 8/18 our room was NOT cleaned. I called the front desk, didn’t pick up the phone. I called a second time then after a long hold, i spoke to a male receptionist who said someone would bring up clean towels. It was midnight the towels never arrived. He did offer complimentary breakfast for the trouble. This morning 8/19 we called at 8:40 am to ask clean towels again. The receptionist said there was no one to bring us towels because the housekeeping staff started at 9 am. The person, who came to the door was very unprofessional and addressed my husband as, “what di you need bro.” Later, I went to the receptionist to get the breakfast voucher. I was greeted by another unwelcoming person who didn’t hardly looked up. She handed the voucher. I proceded to the restaurant area, where a poor frazzled, overworked young lady was trying to serve a room full of people by herself. I tried to order, but over 20 minutes of waiting we just left. This hotel needs to work on hiring more staff, training, and perhaps hire people who actually enjoy working there!

Review №58

2023-11-30 20:42:29

Its always a very satisfying stay at this hotel. The staff is very accommodating and friendly. I really like the person at the bar, he is always professional and respectful.

Review №59

2023-10-16 22:43:51

PLEASE PLEASE PLEASE STAY AWAY!I am all for misunderstandings, but these guys charged me $728.00 for a broken TV, 2 days AFTER I checked out.How? No one brought it to my attention the afternoon we checked out? Someone else got the room, and all of a sudden, Im liable for damages? I really find that hard to believe.Please find another hotel. These guys are not worth it.

Review №60

2023-01-28 03:46:30

It was OK. Its a nice hotel but the service not so good. If you want an everyday clean room service you need to pay extra. Also need to pay for parking, even though they have a lot of parking space.The AC didnt work properly, instead of heat there was cold air coming out of it. No bathroom privacy because it had a sliding glass door.And we had a very old garbage can in our room, like someone brought it from the street.Also if you wanted to eat in the hotel it was expensive.

Review №61

2023-07-18 19:55:34

Booked this hotel as I stayed in a cambria in Denver, which was wonderful. Arrived, and the room wasnt ready, but then it wasnt 3 pm. They readied the room pretty quickly, but It is not clean, there are large crumbs, toothpicks, and paper on the floor. It looked like it had not been vaccumed. As I am here for business, I went downstairs about 5:45 to see if there was coffee. No coffee was told the restaurant opens later. Seriously, I have never been to a hotel that didnt at least have coffee.

Review №62

2023-08-09 20:03:45

Horrible hotel. The entire place is an operational nightmare lacking proper management and an understanding of hospitality and good customer service from check-in to check-out. The Frontdesk people are rude and offensive and the General Manager is always Missing-In-Action and can never be found when you need a resolution to a problem such as rooms not being ready for check-in for over 2.5 hours because rooms hadnt been cleaned yet, unidentified people entering your rooms unannounced supposedly to take measurements, banquet food not being served on time and missing menu items, rooms not being cleaned even when requested, etc. I could go on with the slew of problems I experienced with this sham of a hotel, but I will stop at this point and say you should only stay here at your own risk. I had hoped for better especially for the price of the rooms. Buyer be aware.

Review №63

2023-08-24 03:55:31

This hotel was selected for our family reunion. Would not recommend it at all. No one knew that the event was planned, although Jaimes had been the salesperson. Learned that she was leaving the job soon, which may have explained her incompetence. However, herdorves we ordered for a 4pm, which never came. No one knew how to use the equipment. The service was terrible. I will never use Choice hotels again. This was the first and last. Really, what type of company is this, it was a complete joke.

Review №64

2022-12-24 14:15:03

Needed clean convenient overnight location near LAX to pick up my stepson once through immigration.Huge spread around hotel to walk, carefully manicured landscaping with clean rooms, hot shower. TV worked fine, heat/air no problems. Quiet and serene premises. Parking rates so reasonable this close to the airport, self parking a great option.A big plus is the secret passage to Manhattan Beach is south down Sepulveda Boulevard to Rosecrans only 5 minutes away. Rosecrans goes directly to the ocean. We were there two weeks ago and believe it or not, free parking! I love LA & the ocean, my wifes first trip from AZ to CA. Cambria stay was very nice and so easy. No one on the beaches in December, the ocean scented air and Pacific so beautiful.If I enjoyed cocktails, the bar is very open, many windows and wasnt busy, would be great for quiet time with your girlfriend, friends or wife.The restaurant had limited options; however, many many locations around hotel & less than 5 to the International terminal LAX. We will use this hotel again next time to LA.

Review №65

2023-08-09 02:17:59

Stayed for a quick getaway for a concert at Sofi and it’s so convenient it’s about a 15 minute drive from the hotel to Sofi. I love that the rooms had a good size room. You get a little living/den area in the room and it’s very nice and convenient. Hotel did have a restaurant and a little snack area. Didn’t eat at the restaurant but there are multiple options nearby. Very quiet rooms and friendly staff members.

Review №66

2023-09-10 04:08:03

The Latino bartender was so rude towards me. I was there on a Saturday. I am an African American that speaks some Spanish… and I believe he was offended by that. He micromanaged the amenities and fruit etc. at the bar. I asked for water and a straw… and he flinched his shoulders and smacked his lips with an attitude!!! Beware black folks !!!But the quesadilla was amazing!!!🤣😎

Review №67

2023-07-19 19:42:37

The stay started roughly fair and only got worse as my booking went on. I had multiple problems, from the a/c breaking down multiple times to the water pressure dropping so low it was basically off. I have a video of the nonexistent water pressure. I ignored the stained floors and bedding, I ignored the room change inconvenience, but to top it off the staff, assistant manager and engineer, were VERY rude and I never yelled or cursed or said anything nasty, because that’s not my character. Ruined my trip completely

Review №68

2023-08-08 04:56:27

I am currently HERE at the hotel. We admittedly came at the wrong time to be in LA, during Taylor Swift concert (hence the hefty price of $325 for the night). I understand this is a 3 star hotel, so my expectations weren’t outrageously high. Upon arrival, the hotel room is cute. But the bedding does not fit the thick mattress…so they were all bunched up and about ready to snap back onto the mattress. One wrong move, bare mattress. No amount of muscle could get that down over the mattress-have they not heard about deep pocket fitted sheets? The bathroom had no soap, by the sink, and roughly a millimeter of body wash in the shower. I called the front desk who informed me housekeeping had gone home and they’d send someone as soon as they could. 20 min later I called to see if they were coming-she assured me they were coming now. He arrived a few minutes later (the guy who actually checked us in) with just the body wash. I said: we need soap too. He said: what? What do you mean? I’m like: soap to wash your hands, like at the sink?! A bar of soap? He seemed slightly confused by that. He said he’d go see if they have any. Am I living in an alternate universe where people don’t know you need to wash your hands after you use the restroom? He did finally bring us two bars of soap. Kudos. Fast forward an hour later: we get a text message saying “Dear Valued Guest: the city of El Segundo will be turning off the water between 10am-12 pm the next day. I called the front desk to confirm this was true, and she said “yes”. Is there any compensation for this inconvenience?! Absolutely not. She was rude, as I mentioned I couldn’t be the only one miffed about this. She assured me: yes, I was the only one. I spoke to 5 people in the elevator who had NO idea of this water scenario and were pissed. Tomorrow, people will be mid shower at 9:55 and will get a shock when it stops. For the amount we paid: have at the minimum SOAP & properly made beds. I won’t be staying here ever again and won’t recommend it to anyone. Too much $$ for subpar accommodations.

Review №69

2024-01-11 10:21:19

Stayed here for two nights, loved everything about the hotel, loved that the bathroom mirror has bluetooth.

Review №70

2022-08-13 22:35:35

Staff are helpless. Breakfast quality is zero and the rooms dont clean until your stay finish!!! At the check in time, shampoo bottle was empty, TV didnt work, bathroom water had a very low water pressure. I asked the reception to solve these many problems, they didnt take action for the whole day and I had to asked it again & again. The staff at the reception was helpless to address our concern! Clearly they have a shortage staff. We stayed 3 nights and the housekeeping didnt implemented at all! Ive been told they dont do that! Ok but they had to put that in bold on their website/booking then I wouldnt go for this option at all!Another trouble: I went to get my breakfast (very basic options: 1 butter+1 jam+1 bread+ 1 juice) and the lady there told me she is busy right now and I can get my breakfast tomorrow (although 1 hr had been left for the breakfast time)!!! Ive been in more than 30 countries and >100 hotels and this experience by far was the worst one and it was expensive as well! Room was not clean at the check in time!

Review №71

2023-05-27 13:33:13

Very nice & clean place to stay. Restaurant & bar area is very clean & beautiful. Parking is NOT free there is a $25 dollar a day charge to park your car here . Other than that the bed & room I had was wonderful & worth paying for the parking spot

Review №72

2023-11-05 14:54:09

Horrible... They charge for coffee and they cant even replenish the coffee in your room nor clean it when asked. DNT STAY UNLESS YOU DNT LIKE YOUR ROOM CLEAN OR REPLENISHED... 💯 NEVER WOULD I CHOOSE THIS OUTLET AGAIN... HOLIDAY INN HAS BETTER SERVICE.

Review №73

2023-07-26 23:47:17

Very clean hotel: close to LAX but without any noises, our room on the 6th floor was super quiet and large. We had to wait a littke bit twice at the front desk but nothing really bad.

Review №74

2023-05-22 20:12:36

As a Choice Hotels Diamond member, this is the worst hotel stay Ive had thus far. They have such a nice lobby and bar for no reason when the rooms arent even equipped with a microwave and barely working mini fridge, which was an issue as I am a diabetic and need a good working fridge for my insulin. Not only that but as I arrived to my room, I attempted to turn on the LED lights of the mirror in the room, which was off, so I thought maybe I had to plug it in. As I lifted the mirror slightly, to do so, the entire VERY heavy mirror came falling down on my foot, and a screw came out the wall down with it. Called the front desk about the issue, later to find out the mirrors are supposed to be BOLTED to the wall, already plugged in!!!! Tia stated the electrician team is supposed to make sure of that in every single room but were gone until the morning. She asked if I needed an ambulance, I said no since my fiance who was with me later took me to the hosptial after checkout because I was not going to be stuck with a hefty ambulance ride bill for their negligence. My foot was heavily bruised, and I could barely walk on it. It could have been so much worse if it hit my head or my paralysed mother!!! She stated she would come up to take pictures but sent the security guard to do so and made an incident report. I am now pursuing legal action for this injury. Followed up with Eddie Andre (the general manager). He was pretty helpful in this situation but is leaving it all up to their insurance. To top it off, my room apparently didnt include breakfast as it stated, and they stated Id have to pay for items on the menu like what the h*ll. Might as well go to the Chick-fil-A for breakfast down the street. Not only that, they charge a 200 dollar holding fee per night!!! So not worth the high price for their rooms either. Im so glad I used my reward points towards a free night here and not spent my actual money minus the holding fee which I did get back (not that they even offered me a refund, discount, or ANYTHING anyways.) I was also wrongfully charged for parking when I did not even park a vehicle!!! ALSO, since Im a Diamond member with Choice Hotels, one of the perks I get is late checkout, and I was being harrased to exit the room as I was already loading my belongings! Ridiculous! In all my years of staying in hotels, this was one the worst stays. Even the Motel 6 LAX down the street is better than this hotel, smh. The ONLY thing I could not complain about was the bed, pillows, and couch being pretty comfortable. But the cons definitely over weigh the one pro. 0/10 would not recommend.

Review №75

2022-10-12 07:35:29

Love love love this hotel! I stayed at Cambria for 2 nights a couple days apart from one another. Both times I stayed here, the front desk associates were very welcoming. Both rooms were great! The decor is neat and modern and the bed felt AMAZING. I will definitely be staying again!

Review №76

2023-04-01 21:07:59

Stayed here twice and theres always some sort of an issue. I dont usually encounter problems when I stay at a hotel, so 2/2x at one place is a record. My family travels frequently and we typically stay at Marriott or Hilton properties and now I understand why.

Review №77

2024-06-16 21:32:11

Great location, nice staff. Good for small venues

Review №78

2023-07-26 11:55:28

Hands down, the worst and most unprofessional hotel experience Ive had. The hotel overbooked our rooms, so they sent me and my colleague to their partner hotel. After walking about 250m with luggage to the partner hotel, they ended up just sending us right back, claiming the Cambria staff made a mistake. Both hotel staff (Doubletree by Hilton and Cambria) were pointing fingers at each other.The hotel staff were flustered and gave lots of attitude (my colleague and I were being reasonable, not raising voices, being sympathetic, etc.). Somehow, after much time and deliberation, they were able to unblock a room for my colleage...and then a room for me about 20 mins later. No explanation.Charged in full.Given sass.Total wait time -2 hrs 15 mins including back and forth between hotels.Other patrons were running into similar issues.Highly recommend booking elsewhere.

Review №79

2022-08-15 22:56:03

My family and I stayed here for a night when we were traveling and wanted a place by LAX and closer to Manhattan Beach. Our room was great with unique furniture and a Bluetooth enabled mirror for playing music. The only thing I would change about our stay would be to stay longer. We only had time to shower and get some sleep before catching our flight but would have loved to enjoy more of the hotel.

Review №80

2022-12-13 01:54:37

I only do hotel reviews when the stay is really good or really bad. This stay was really bad. First off, when my wife a I arrived at 3pm, no one was available. We had to wait for an hour just for room. Then when we got in the room television did not work, the refrigerator was leaking water, the coffee machine did not work, the bed sheets looked like it had just been slept in and only the covers were straight, and the lights in the restroom, including the mirror lights, where is so dim we could barely see ourselves in the mirror. When we got breakfast in the morning, the water from the bottles that were provided tasted like mold. To top it all off, even though the manager was nice and somewhat sympathetic, the other workers at the front desk were very rude, dismissive and condescending. I will never stay there again and I dont advise anyone else to do so.

Review №81

2023-05-09 21:46:13

Very nice overall, BUTThe bathrooms in the hotel rooms are weird. The door doesnt close properly and its not fully private, and the shower doesnt have a curtain or a door so it just gets water all over the floor.

Review №82

2023-08-01 06:57:44

When you hear someone having someone in your room as youre being part of a gathering no person should be in your room while youre gone. Then they made some claim saying that they were doing remodeling who does Remodeling on a Saturday morning and a motel. It pretty much seem like they were squirrels flying from tree to tree.

Review №83

2022-11-07 19:17:44

Front desk and restaurant staff very friendly and helpful. Room desk and counters had hard stains. Mattress platforms old and stained. TV channels were typical cable and was unable to cast my device, hotel removed capability. Text message service was great at check in but provided wrong breakfast times, I missed breakfast. Parking is $20 per night.

Review №84

2022-07-12 22:41:24

Service is excellent - Monrea at the front desk was especially friendly and helpful after a long day of travel. The rooms and shared areas are modern and very clean. The smart Bluetooth mirror in the bathroom was a nice touch. Water pressure is outstanding. The hotel is located in an office park east of the 405, which seems to be a ways away from restaurants and attractions. One of the best Choice Hotels properties I have stayed at.Be aware that there is no shuttle to LAX and there is a $20 parking fee per night.

Review №85

2023-10-02 04:36:18

Very good hotel, close to LAX (approx $25 by taxi/Uber/Lyft). Room is spacious and clean and staff very helpful. Parking lot available and restaurant/bar open till 10/11 pm. Swimming pool and gym also available.

Review №86

2023-04-30 17:08:24

It’s clean and modern. However, the wall and floor are really thin. I woke up with foot steps, using window screens, vacuuming, wiping floor, opening & closing door, elevator … everything movements sounds. If you don’t care the noise, it’s gonna be ok to stay.

Review №87

2022-12-20 00:54:31

Other guests could be heard all night, from screaming kids, to doors slamming closed, to housekeepings vacuum at odd hours, and weird noise from plumbing. Room didnt feel very clean overall, especially bathroom surfaces. Hardly any towels provided, TV didnt work properly. Check in process took too long. Seemed understaffed and like nobody cared. Was not happy with that hotel choice and their room rate was high relative to services and experience provided in a mediocre location.

Review №88

2021-06-18 06:43:23

The hotel is very modern and pretty. The lobby is decorated well & the front desk clerk that checked me in was friendly and knowledgeable! You do not need a credit card to check in but parking is $18/night. The rooms are really nice and I liked the unique features. There were several different light sources, a smart tv, plenty of outlets and the mirror in the bathroom plays music! My only cons are: the shower doesn’t have a door (just a half glass), the mini fridge in the room didn’t work and there was no microwave. I’d definitely stay again just in a different room.

Review №89

2023-09-24 16:25:02

So if your a prefered member at choice this hotel group doesnt honor anything. Dont join or stay here. Ihg hotels give you privileges and stand by them after you earned them. Total liars at choice hotel group. I am a diamond member and will never stay in another unless I have to. Worst trip ever thanks to pos hotel management

Review №90

2022-04-19 15:08:25

This is definitely the best pet friendly hotel in LAX ❤I was greeted by warm and friendly staff, and was able to check-in quickly and without incident. The room was modern and clean which is really appreciated by us and by our little dog. Our Stay was nice and I felt well-rested. No complaints. Can not wait to come back with my baby girl 😍

Review №91

2024-03-02 23:14:56

Very conveniently, located to the airport, clean rooms, and very courteous and efficient staff

Review №92

2022-06-04 04:28:47

First Ill say, the room and location is nice, BUT there is a few things people should know before staying! There is a $200.00 deposit for each room, there is no coffee (decaf) or anything complimentary for that matter. The water pressure in our room was so low you could barley wash your hands, the beds are very very soft not good if you have a bad back and the bathroom was not cleaned with the half bottle of lotion and dirty towel left in it, unbelievable. And finally the parking is $20.00 a night which is hilarious as there is NO attendant, no security, and a million open spots, so its just another dig at collecting more money!

Review №93

2022-01-23 15:34:41

I just stayed there for a week and it was a really great hotel. I know it’s not fashionable to stay by the airport, but I was working in different parts of LA and it was relatively convenient, even in traffic. The building seems brand new and the room was in great shape. The value for the money was amazing. I chose this place over others because the reviews of the other comparably priced hotels all mentioned noise, which there was none of at the Cambria. I’ll definitely stay there again. The mattress in my room could have used an update, but otherwise I have nothing bad to say.

Review №94

2023-03-28 17:44:24

Hotel was great till we checked out. We had an early flight and was running a bit behind. We left ipods and charger in room. We realized it and called hotel right away. They ran to room and confirmed they have them. We asked if they can mail to our house. They agreed and said that we needed to send prepaid envelope which we did as soon as we got home. They noted in email they will send tracking number once shipped. We never received either a tracking number nor our ipods. After months of phone calls with hotel directly and corporate, the hotel story changed to now they never found them. We have email confirmation they did. So after turning emails over to corporate, they agreed to send us money to help us buy a new pair of ipods....weeks later, we havent heard from anyone nor received money. Someone stole the ipods and customer service was nothing but lip service. Hotel was nice but I would avoid at all cost due to their dishonesty.

Review №95

2023-06-14 14:46:08

Nice rooms. Spacious, clean, nice decor. Front desk staff are very nice and extremely helpful. Gym is one of the best hotel gyms I have worked out in.

Review №96

2022-07-25 16:55:23

Hotel amenities were good and accessible. Pool area was nice especially the gazebos. Gym was ok and bar was a plus, especially happy hour. Food and drinks were good. The room was very nice and clean. The bluetooth mirror in the bathroom was fun to use. The bar tender and guest service gentleman that check us out were very friendly. I wish I can say the same about the lady that check us in. She was the complete opposite. She was not professional, she was just completely rude. Not only to me but to other guest. When we first arrived I asked her questions and her response is just like no politeness, not give a damn, no courtesy at all from the tone of her voice to the way she responded. She gives you a look like your asking dumb questions. The following morning I went down to the front desk to ask for something. While I was waiting for someone to be available since there was other guest checking in, same lady that help us check in previous day was there helping another guest that just arrived. She had the same attitude. Rude and acting like she did not want to be at work. A gentleman was asking her simple questions and she had her elbows on the counter while resting her head and touching her head and shakes her head to every question that the gentleman had. She was acting like she had a freaking headache from attending the guest. What kind of a posture is that especially when your in front of a guest. Her demeanor, body language and the way she speaks to guest are not professional. She should not be working in the front. Yes you have a nice hotel but it just brings down the quality of your hotel if the person welcoming you or dealing w/ you up front for guest services have no professionalism. The rest of the staff were great, It was just that particular lady. Management need to keep an eye out for her. She should not be the front face of any hotel! She has no people skills to be working up front dealing w/ guest.

Review №97

2023-06-01 22:47:59

Just giving this hotel 2 stars is insane,About 7 weeks ago I went to Los Angeles and I stayed at Cambria the hotel room was nothing like the photo the room had dust in the bathroom and on the table tops in the room the carpet what look liked had pee stains on it and the Lady at the front was very rude she acted as if she didnt care when me and my famliy complained about there click baiting room, the microwave in the lobby had a nasty stain in it and was very unstable, Dont even get me started on their lies on the pool! It was supposed to be heated and the it felt like a ice bath and there were insects swimming in the pool YUCK! WOULD not recommend this hotel!

Review №98

2023-03-01 05:50:08

Dissapointed and frustrated with the poor service and mismanagement at your hotel during my recent trip to LA. As you are aware, the weather was very bad in LA on 02/24 and 02/25, and Delta had recommended that we move our flights to the next day for safety reasons. We had both checked with the hotel and T-Mobile Travel if the hotel reservation could be cancelled in lieu of credit, but unfortunately, we were unable to do so.The assistant general manager (Thomas) at the hotel front desk was VERY rude from the start and refused to help in any way. Despite this, we decided that safety is paramount and should go the next day since our hotel was already reserved and prepaid. However, after we changed our flights, we decided to intimate this hotel about the next days check-in, so they are not waiting for us to checkin.To our surprise, we were informed that checking in the next day would be considered a no-show since the manager could not update the booking as it was booked through TMobileTravel. This policy is not documented anywhere, and the manager was extremely rude and unhelpful when we spoke to him on the phone. After we were not allowed to check-in on Feb 25th, even though we had a four-day paid hotel reservation, we cancelled our LA plans altogether due to the flooding in the city.The entire experience by both the hotel and T-Mobile Travel was marred due to no support from either parties; the rude manager definitely compounded the negative experience. We did not travel due to inclement weather, and if we are not allowed to check-in late, even with a prepaid booking, that is not acceptable. Especially since the now show policy is not mentioned anywhere.

Review №99

2022-12-05 15:52:10

The rooms Need to be updated as some of the furniture is very old. They need new mattresses theyre not very comfortable. But the staff was excellent I think once the hotel gets a renovation itll be 5 star or at least 4 stars.

Review №100

2021-10-31 23:27:49

Stayed here from 10/27/21 - 10/30/21. The shower has one door. Yes 1 door!! Which means when you are showering water gets all over the bathroom floor. The bluetooth mirror is nice. The water pressure in the shower is great. However housekeeping is not the best. We waited nearly an hour for towels so we just ended up asking one random housekeeper walking by. They also keep the hallways to the rooms ice freezing cold, we would have to leave our heat on so we come back to a warm room when it is sunny in Los Angeles. No real perks with this room at all. Spend a couple more dollars and stay somewhere else, its low budget good for a night but not nothing more.

Review №101

2023-08-06 22:43:30

That parking is $25/night and I was not able to find that information anywhere on their site, nor the Google page and had to call to find out is pretty shady. If you are going to charge so much for parking, which is pretty unexpected in that area, put the information online! I dont care of you have chromecast and a 56 inch TV.

Review №102

2023-08-19 02:59:50

They advertise airport transportation, yet provide none. When I arrived at LAX and called the front desk for a shuttle pickup, they informed me that they got rid of the airport shuttle. That became a very expensive headache. Round-trip Uber cost nearly as much as the 1-night stay itself, and getting to the rideshare pickup at LAX requires catching a shuttle to an off-site location.Book elsewhere if you can, somewhere that has transportation. Even if its more expensive than Cambria, youll likely save money on the transportation alone.

Review №103

2023-05-18 03:02:33

This hotel was finished 2017, yet when you go inside, it looks and feels dated. Its only catered for business travelers, so it feels neutral.Not the warm feel you may get at another hotel.Overall, Im not impressed.

Review №104

2023-02-02 03:07:02

Nice staff, nice hotel, but I don’t like how the bathrooms are designed, sliding door that has a gap, and a shower that gets the entire bathroom floor wet. Overall my stay was good, this was my 2nd time staying here and I would stay again!

Review №105

2022-04-05 13:11:02

The hotel was clean and actually good, however the staff were very unwelcoming and unhelpful.1- I asked for a baby crib, they sent me on disassembled and without any bed covers, I didn’t mind assembling it but when I asked the front desk for bed sheets for the crib they said that they don’t provide that and guests should get their baby stuff with them ( I have been in A LOT of hotels and that was never the case) after a small conversation they were willing to give me a blanket that I used as a bed sheet for the crib2- The occupant of the neighbouring played very loud music from 9pm to nearly midnight which woke up my baby and I wasn’t able to put him back to sleep for quite some time I called the front desk three times and even went down to them but they did ABSOLUTELY NOTHING and just told me that they tried to reach out to him and he is not answering and at around 11:30 they offered me to switch the room (after staying in the loud noise for over 2 hours) I did not as I had just been able to put the baby to sleep and moving all my luggage and the baby would have been a greater hassle than enduring the music that the guy started lowering a bit3- The same guy woke up around 7am and started yelling in the phone I called the front desk and same thing again they did nothing, I gave up on them doing anything as I was checking out that morningSo overall the hotel itself was nice (with bad sound isolation) but the staff was the worst

Review №106

2024-05-25 06:42:22

Nice, quiet and convenient location. Its located in a business area.

Review №107

2019-11-24 18:58:56

Great location super parking. Staff was excellent! Needed to check in early for a wedding and they were very accommodating. Thank you Erica!! Bed was real comfy. The alarm clock was not working correctly. Loved the towels in the bathroom, not just white. Im not a fan of the frosted barn door for the bathroom but it seems to be the rage. With no bathroom fan and a frosted door your privacy is limited. Interesting shower only a piece of glass, water did spray but not to bad. A/C worked nicely. Would recommend this location, very quiet, super staff. They do not offer a Continental breakfast so plan accordingly. Computer printer wasnt working so we couldnt print our tickets. Check in and out was easy. Would stay here again. Plan on checking out other locations based on this experience.

Review №108

2022-09-11 16:50:38

Have a very pleasant stay at the cambria. it’s the perfect crash pad for LAX flights. the staff was attentive, and Edith especially was helpful in making me feel welcome during my brief stay. thoroughly enjoyed lounging around the pool as well. would stay again!

Review №109

2021-04-12 15:18:08

Love love love Cambria chain hotels. The bed is the best part comfortable and spacious. Liked the couch and the bathroom, plus a touch of modern details. That bluetooth mirror is a great touch truly enjoy my stay! Loved how friendly and courteous the front desk was in holding my bags as well. Plenty of places to park in lot. Highly recommend! Location was convenient to everything in that surrounding area. Not only that, but front desk staff sent a text message to make sure all accommodations and requirements was met.

Review №110

2022-08-30 18:27:06

Stayed here hoping it would make flying out of LAX simpler. It wasnt a bad experience, but nothing was smooth. When I called the hotel to book they didnt want to take my reservation over the phone, they wanted me use the 3rd party site Park Stay Fly. Wanted to prepay but they dont let you. Got a text the morning of my stay with the wrong check-in date. Arrived with my boyfriend at 10 pm and our king bed that I had booked 2 months prior was not ready. Then they told us for the first time they put a $200 DEPOSIT on your card. Housekeeping refused to give the front desk an estimated time of when the room would be ready. We had to sleep in separate beds. Bathroom door had a 1 inch gap so there was no privacy. If you do long-term parking they call you a Lyft but dont tell you where the Rideshare area is. They just tell you it is by a green sign, and when you ask where the green sign is they cant tell you. It is at the FRONT OF THE AIRPORT. Hilton is only $10 more. We stayed in good spirits but next time I would skip the hassle.

Review №111

2023-10-01 15:48:35

Great hotel! Very friendly service, clean rooms, and great location. Will stay here again if Im traveling through LAX.

Review №112

2019-08-19 04:01:35

I think that we have found our NEW and permanent hotel! I liked both of the black females at the front desk! Very friendly and knowledgeable. The room, oh my gosh, amazing! I liked the decor. The bed and pillows are so comfortable I didnt want to get up and I will be looking for them online to purchase! The shower head was so wonderful. And the breakfast buffet was do delicious. I will be staying here from now on when we visit Cali. 😊

Review №113

2021-12-04 22:22:57

The place was clean, staff were kind and accommodated for extra towels. No complaints! They held on to our items while we explored LA prior to check in so we didnt have to lug it around. The bathrooms were clean with a bluetooth mirror and the TV was a smart tv. Highly recommend.

Review №114

2021-06-17 19:53:16

The hotel is nice. It is close to a lot of eating places and Intersections for traveling to tourists destinations. Most of the front desk personnel were very nice and helpful. A couple of them were rude. They charge for every little thing except for coffee, that was free. They charged me for a small pack of laundry detergent and the washing machine and dryer. All of this should be included when you pay for your room. Let me say on our first 3 days I was so ready to give them 5 stars. But trying to get extra towels and get them to clean our room was frustrating. Also, I booked this hotel because they said there was a shuttle to and from the hotel. There is NOT a shuttle! The night before when we got ready to leave I asked for a shuttle to the airport I was told there was no shuttle and I would have to call Lyft, or Uber, or a Taxi and pay for it on my own. They even tried to charge me for getting items from the snack area which I never touched. We had to order food and snacks from other places. Overall, it was an alright stay. Will I stay here again...???

Review №115

2021-04-15 15:50:11

The long term parking for the airport was nice and the food from the restaurant was pretty decent however the whole property was pretty much a mess. The halls were filled with trash as were the garbage cans, which were overflowing. The rooms were nice enough but definitely not thoroughly cleaned, especially considering COVID. There was a lot of hair in my shower and the washcloths and towels looked like they hadnt even been cleaned. I basically had to grit my teeth and disassociate at times due to the lack of cleanliness. The front desk employee could have been a little friendlier as well. For the price I would have expected much better. All in all not a great experience.

Review №116

2023-03-14 20:37:55

Great experience here! We stayed here before our early flight out to Cabo. We were able to park our car in their lot for a week and the hotel provided a Lyft driver to LAX. One we returned they provided a Lyft back to the hotel. Very convenient stay.

Review №117

2024-02-26 13:45:32

The bathroom doors in the room would be my only complaint from not being able to lock and transparent in a way

Review №118

2019-03-18 16:03:50

We were super impressed with every aspect of this hotel. We did not plan to stay here, but our flight got pushed back so the airline set us up. Ricky helped us at the front desk and was incredibly efficient and kind. We had a drink and dinner at the bar and were pleasantly surprised at how good the food and cocktails were. The bartender was also very friendly. This morning we are having the breakfast buffet before our flight which is super convenient and tasty. We will be back!

Review №119

2021-08-03 16:33:42

I have stayed here before and know how great the Staff & facility are... However, this time, not the best room. The shower drain was slow and would flood. There was old lipstick 💄 messages on the mirror that would appear with steam. And then the bathroom casework needs a deep clean as there was creamy residue on its legs & open shelves.

Review №120

2018-02-05 05:09:10

I had a lovely stay at this hotel. The room was incredibly clean with simplistic and cute decor. The bed and pillows were great, it felt like sleeping on a cloud. The staff was very pleasant. I didnt have a chance to check out any of the amenities, but the room itself was impressive.

Review №121

2021-10-05 05:14:32

The hotel is nice. Modern. The room was very roomy and clean. The bed wasnt what I was used to from a Choice Hotel but I was still able to sleep okay. However I did bruise my leg twice on the big wooden bed frame. No microwave in the room and the fridge seemed smaller than usual. Staff was friendly and check in was a breeze..oh and parking was weird and it was $18 a night.

Review №122

2018-11-02 16:32:11

Good room. Clean. Comfy. Excellent gym. Breakfast was average. Business terminal was easy tonite and I was able to print a document without issue.But let me tell you about the staff. Exceptional service, from the pickup at the airport, to the front desk to the cleaning staff. They were all genuinely friendly and always helpful. At the top of that excellence was Britney, who ran breakfast all week. She worked hard, kept smiling and always stopped to check in on everyone as she breezed around.Good job. Thank you.

Review №123

2024-02-03 20:24:30

Friendly staff, clean and comfortable room, good food in the restaurant.

Review №124

2023-01-05 23:01:23

Horrible customer service by management. I stay in Choice hotels on a regular basis (booked 400+ rooms just last year) and have never had this issue. I was charged a smoking fee, but I don’t smoke at all. I tried telling multiple “managers” this and they all told me the general manager won’t remove the charge. I’ve asked multiple times to speak to him (“Eddie”) so I could explain the situation, but he won’t return my calls or get on the phone with me. The assistant manager Tom got his feelings hurt when I told him he was being long winded (he was being long winded) after calling for four days trying to speak to Eddie so he is now hanging up on me every time I try to call in hopes of getting to speak to the person making the call. Do not stay here unless you want them to keep your security deposit.Updated: I still have not received a call from the general manager to discuss. Instead of continuing to spread the lies on social media that I smoked in my room, please have the general manager or owner call me.

Review №125

2023-03-04 00:48:17

If I could leave a zero I would. I received horrendous service at this hotel, especially from the assistant manager Thomas Mader. He was rude and extremely disrespectful. I have worked in customer service and hospitality for over 20 years and I am shocked that this person is employed in this field as he has no idea what hospitality is! I would never recommend anyone to stay here. If higher management cares and wants to hear the details the reservation is under 44668052, feel free to call or email.

Review №126

2021-04-12 22:47:45

Located within a commercially zoned enclave of El Segundo, this relatively new constructed (2017) hotel offers visually inviting accommodations within the El Segundo area of LA that is not far from the airport.Although I had never heard of Cambria Hotels prior to this visit, it was a pleasant stay. The room was clean and service was great. The hotel offers good services through local locations. One minor problem was no bath wash in shower dispenser, but I had my own so it wasnt a big deal. The hotel pool wasnt overly clean as viewed from my 4th floor room, and while I brought a swimsuit just in case, since it was not overly hot, foregoing the pool wasnt a big deal. I imagine the pool would get greater attention in the July -Aug months anyway. The TV had a ocean waves video / soundtrack that provided a nice imaginary backdrop to an oceanside location that you may also want to check out.The only main draw back to this hotel is the $18 per day parking fee that significantly increases the cost of the stay, while parking did not appear to be in shortage given the surrounding area. In all fairness many hotels in LA charge for parking and, when they do, its usually $12 - 24, but Ive seen as high as $40! So, the parking fee is a mid-range fee as to those that do charge for parking.Realizing that there are other less expensive hotels, as is usually the case with many things, you get what you pay for. Some may be interested in being even closer to LAX could choose a different place, but for those looking for a pleasant and clean stay in a newer hotel nearby the airport, the would be well advised to book here for their accommodation needs.

Review №127

2021-03-02 05:41:17

This is a very nice hotel. The room is clean, the bed was very comfortable and, the shower is better than most hotels I’ve stayed in. We were not charged for parking. The staff is very helpful and friendly. I’m not giving it 5 stars because the guests staying there were very uncivilized. A dog was barking unstoppable one night, the next night a lady was singing in the hall for half an hour, you’ve read it right, she sang to be let inside in her room by, what I believe to be, her spouse. There was another guy next to us that was seriously enjoying his rap songs and decided to play for everyone to hear during the whole night until the next morning. I guess we paid for what we got. 🤷🏽‍♀️

Review №128

2023-06-05 03:18:39

Good location and the area is very quiet, receptionist were very helpful, rooms clean and easy to get in and out, plenty of parking spaces, also, our parking was included, they will give you a ticket to put in the dashboard,

Review №129

2019-02-14 22:28:46

Nice hotel, friendly staff. Bartender is cool and the food there at the bar is pretty tasty. My second night here, they left me a nice gift basket with snacks, a card, a water, and a really nice coaster to keep or that could be exchanged for a drink at the bar. The room is very modern with a huge flat screen, and the mirror in the bathroom has a bluetooth speaker built in. I did not like the shower since it only has a single glass pane and does not close, causing water to splash out while you take a shower and soak the floor. There is a refrigerator in the room, but no microwave. Also the counters and tables were dirty my first night there. The parking lot was a little odd.. it appears the lot was reused from a previous business and is difficult to navigate due to all of the extra curbs, dividers and gates. Some were dusty, some had rings on them from drinks which made me question the cleanliness of other items such as the sheets and pillows. All things considered, it was a decent stay. The price is fair and the room was nice. The food was definitely a plus.

Review №130

2023-09-02 19:00:25

Great service, the guys at the front desk was nice and very knowledgeable, the rooms were really clean and it was only 10 mins away from the airport .

Review №131

2018-07-30 12:14:50

Hotel room was spacious and clean. Upon arrival, the staff at reception were accommodating and helpful. The shuttle bus service from the airport was convenient.On our day of departure, the staff at reception desk (different individual) seemed like she did not want to be working there - was not pleasant to talk to at all.We waited around for the shuttle bus in the morning to head to the airport but did not know that it came by every 25 or 30 minutes and after waiting around for a while, had to ca a cab as we could have been late for our flight.Overall, a good clean place to stay

Review №132

2023-03-05 16:37:28

This is a VERY DANGEROUS HOTEL. GET OUT ASAP!!! MY CREDIT CARD NUMBERS ARE BEING SOLD AND THE HOTEL KEEPS CHARGING BS to my cards. For many people dealing with this hotel is like dealing with the Mafia! Detailes will be provided. You will never get your deposit, whole bunch of phantom charges!!! Watch out! Privately owned, snake pit! YEAH AND ALL THE GOOD REVIEWS ARE ANONYMOUS!!! YOU GO FIGURE.WORST LAX HOTEL. WORST HOTEL ON THE PLANET. UNLESS YOU ENJOY PEOPLE TAKING MONEY OUT OF YOUR ACCOUNT WITHOUT PERMISSION!

Review №133

2022-10-21 08:25:56

Clean and comfortable. It’s an airport hotel, catering to quick overnight guests, so amenities are limited. LAX is literally in the name so don’t expect the 4 Seasons experience. Booked a suite and met all expectations. Will stay here again!

Review №134

2018-08-15 17:39:32

Let me start by saying I don’t normally write reviews, good or bad. But my experience at the Cambria, this past week-end was worth me taking the time to talk about it ! ! ! ! First, we ended up at this hotel by mistake, so we did not have reservations. But, Rickie and Ericka at the front desk treated us like we were royalty. Check in was swift and pleasant. Our initial room was upgraded to a fantastic suite simply because they heard my husband and I complaining to each other about how we had just spend 3 hours in traffic. The suite was very modern, clean and chic. But I was really impressed by how everything was functionally arranged. The bed was meant for a good night’s sleep. The towels were plentiful and plush. There were wifi and plug-ins built into the bathroom mirrors. And God bless our own air conditioner controls. The pool & patio were just cozy enough. And upon our check-out, Rickie gave us some wonderful tips on dining out in LA. 5-Stars and wishing you much success on your new hotel. T

Review №135

2021-10-29 17:41:14

We stayed here twice on each end of our trip out of town. We werent in the hotel much, but our stay was terrible.1. The room and hallway smelled strongly like cannabis, when calling the front desk we were told that They were sorry, but we can send someone up to spray fabreeze in your room2. The sheets smelled like mildew (left in washer too long)3. There was a wet spot in the carpet so we couldnt let our kids crawl around.4. We were charged a $250 smoking fee for our first night, even though we had called about the smell on our floor. (We dont smoke, I had two small children in the room with us and we were in the room from 8PM to 5AM).Overall, the rooms were ok. They were a little louder than I expect from hallway noise, but the location to the airport is good. I really just wish that they wouldnt let people smoke in non-smoking rooms and that the room was cleaner. I wont stay here again after these issues werent resolved and the charges that were erroneously added to my card.

Review №136

2023-01-15 07:13:11

Close to the airport which is great. Very friendly. Good breakfast. Pool and gym. Little shop to buy water and drinks and snacks a little expensive for the snacks . Sorry that hotels charge so much for water should be in the room complimentary.

Review №137

2017-10-28 21:14:26

Beautiful hotel! The staff was wonderful. Our check in was very fast. We were into our room minutes after checking in and the room had a comfort level that exceeded our expectations. Parking was easy, close and plentiful. The microwave, mini fridge and hairdryer in room was helpful. Minutes from LAX and yet so quiet!

Review №138

2019-10-24 01:05:24

The location of this hotel is great. It has a huge parking (10 bucks a day but worth it), close to the airport, many restaurants and markets close by and on a very safe neighbourhood. The bed was the best Ive had in a while, very soft mattress and sheets. The place is clean and have nice facilities, pool, and well equipped fitness room. Definitely, good value for money.

Review №139

2021-05-11 02:20:32

The room looked nice. The bed was a bit on the firm side, and for some reason the shower took a while to warm up. I would tolerated all that if I didn’t feel robbed. Front desk double charged me for the security deposit ($100 x 2), and almost 3 nights later I still have yet to receive a refund of either one or both charges for the security deposit.

Review №140

2018-03-27 03:25:12

Wonderful staff personnel. We arrived late at night (early in the morning really) and were welcomed by smiling faces and upgraded to a suite with a late checkout time so we could sleep in and not have to spend all day in LAX. The room was well furnished and the bed comfortable. Breakfast was okay. We opted for the buffet. The food was varied and most items were tasty, though not hot (warm). We will definitely stay here again when transiting through LAX. Also, the shuttle service was very accommodating both on arrival and departure.

Review №141

2021-12-28 18:39:37

The receptionist at the front desk was very rude. No water bottles were provided, even though we were willing to pay for it.The bathroom in the room did not have a lock and did not close properly either. The shower did not have a door so water just flowed out.Can’t stress how dismissive the receptionist was. Maybe change your profession if you’re sick of your job instead of taking it out on paying customers.Can’t believe this is a 3 star hotel honestly

Review №142

2023-02-19 18:45:50

Rooms are okay, (can be noisy if you face the main road and open your window). Bed is comfortable, Restaurant food is fine, Breakfast is not great, Bar closes at 9pmUpdate Jan 2023: Bar closes at 10pm, bed mattresses are way too soft, leaves you with an aching back 😕, Breakfast is still not great. The hotel runs out of Hot water if you shower at peak Shower times e.g. between 0700 & 0800.Staff are helpful.

Review №143

2020-10-13 12:56:49

Great stay once again! We really enjoy the room, staff and location.****UPDATE****I stayed here August 2020 and I wasn’t pleased at all.The staff was still friendly and helpful but the hotel rooms are not being maintained because of covid19. They appear to be dirty and no attention to the rust, mold and dust.Towels are retrieved from the front desk but the used ones are not picked up so, you get this musty damp smell in the room.Your trash in the room is overflowing.The great thing is that parking is still free!!!

Review №144

2021-04-19 00:56:47

Dont get me wrong, the hotel is in a good location and is pretty modern. However, I dont know if Covid is the primary culprit or what, but house keeping does not clean the room if you only stayed two days. To be honest, didnt look like housekeeping did the best job after the last guests left the room.Also, you would do better bringing towels from home. The ones we had were thin as hell and frayed, and badly needed to be tossed in the trash.Front desk was cool, but my biggest gripe is them changing $18 per day to park in an outdoor, unsecured lot. California will get every dime out of you they can squeeze. Probably would stay here again, but bring my own towels from home.

Review №145

2021-09-18 16:38:00

I stayed for about a week this month. Pros: the hotel bed is probably one of thee most comfortable beds Ive ever slept on. my cousin & I literally said goodbye to the bed when it was time to leave lol. the ambiance is nice and modern-like. The bathroom; the shower is nice, good pressure, gets hot real hot just how i like it. the body wash installed was useful. unlike other hotels tend to give bar soaps. the electric mirror is so unique but it needs a repair because it kept on disconnecting with my mobile device. maybe due to steam being built everytime the shower is on and the moist affects the electric mirror, so it was very annoying to use. just winded up using our own Bluetooth speaker. the restaurant/bar is convenient esp for breakfast. having a gym there was nice, we didnt use the pool, unimpressed. they have a furnace but it never turned on. the hotel is pretty clean, but here comes the Con: the housekeeping service is absolute trash. they only came to my room once and thats only after gettin on them for needing the service immediately after they kept confirming well get the service. the texting service with the guests is cool and all. the first day they msgd me that housekeeping will come the third night, but we can request they come earlier. i requested they come the day time not night, they basically said ok theyll do that. came back to our room, housekeeping didnt come. and the most annoying thing was that we saw housekeeping on our floor before we left the room during the day. so housekeeping basically didnt cover our room till the 4th day and that was the first and last time. that was the most frustrating part of our stay, so thats why I give them 3 stars. housekeeping is crucial.

Review №146

2018-03-30 23:31:55

My experience here was great from start to finish. The beds were amazing the pillows were great and the rooms themselves were large and clean with a good sized TV and bluetooth enabled smart mirrors in the bathrooms. I cant recommend this place enough and will absolutely be staying here again the next time Im in the LA area. The only possible downside, the standard king rooms do not have bathtubs. The showers they do have a spacious and nice, but if youre looking for a tub, be sure to make that clear when you make the reservation.

Review №147

2019-06-23 04:57:15

New and well located hotel, the staff fantastic and professional. Cons were that you could hear kids running in the room upstairs and something typical of new hotels no storage, it makes me so mad. Besides that the beds were great, quiet neighborhood and plenty of free parking. The gym was very good and they even have a pool.

Review №148

2018-07-02 15:51:52

We found this hotel last year by happy chance and fell in love with it. Its very clean, the wireless speaker in the bathroom mirror is fantastic and let me boast about how wonderful the staff is! Ricky @ the check in desk is phenomenal. The gentleman @ the desk at night was equally fantastic. The breakfast/dinner crew always making sure we were taken care of! Lots of amenities. Heated outdoor pool, lighted firepot for a nice night in the patio, 24 gym, refrigerator in room.....

Review №149

2022-08-10 20:29:07

This is the worst places I have ever stayed at. I don’t know if it’s because LA is expensive but I truly believe it’s very unfair to charge $199 for a suite with NO AMENITIES! I am talking no microwave, no free breakfast, NOTHING! The parking is not free either, oh yes, you pay $20 a night for an open LOT! Like why? This is such a horrible experience, the person who checked us in acted like she didn’t want us there or we were inconveniencing her. I am just upset that I spent over $200 and got NOTHING from them. If you are looking for a place to stay as urgency and you have money to waste then you can stay here, but if you are like me that seek value and your money’s worth, someone who likes creating business relationships, sorry this place is not for you.

Review №150

2019-11-20 03:22:04

Thank you Front Desk Staff for making our stay super! The rooms were very nice, especially the quality of the bed extremely comfortable! The Bluetooth in the mirror was a cool feature. The silver lining of our stay was the front desk ladies!!! They were super friendly and cool. Overall, you have a magnificent hotel. Thank you!

Review №151

2019-04-05 00:10:48

First time staying at one of these places as was moved to here by another hotel who had fewer rooms due to a maintenance issue. Very new, modern, and clean. Comfortable and nice staff. Breakfast was included for me, but not for all. Breakfast buffet was not as large as other places, but higher quality. They will also make breakfast to order if you ask. Two complaints--very poor lighting over the sink in the bathroom, and the wireless did not work on the third evening for some guests, including me--the hotel staff did nothing to fix the problem after being notified twice.

Review №152

2018-10-28 01:05:49

The hotel structure itself is very nice and the staff is very friendly but the housekeeping team needs major improvement. I changed rooms three times because the rooms were either dirty or smelled like marijuana. The rooms are not cleaned thoroughly and its quite obvious. If you stay here, Id recommend you bring your own cleaning wipes to wipe the room down and air freshener to freshen the air. I took a Clorox wipe and wiped under the rim of the toilet and it was filthy! A clear indication to me that the toilets are not cleaned. Pretty hotel but not at all clean. Beware.

Review №153

2018-07-10 03:06:05

The Cambria was truly a great hotel! It was very comfortable. We loved the Bluetooth mirrors. My 2 knocks are the shower and the bar. The glass wall of the shower does not have the ability to close and keep all the water inside the shower so water got all over the floor. Also, they said the bar closed at 10, however we got there 20 minutes before and were told last call was at 9:30. Not a big deal, but it wouldve been nice to have been told that when we were told the bar hours. Other than that, great hotel. Would stay again.

Review №154

2017-11-06 17:42:00

The rooms have very modern features, although the bathroom door slides and never seals. You can see inside when its closed. You can also hear everything, so if youre staying with a guest, youll have to fart quietly. On the plus side, the furniture in the room is really cool and modern. Its also nice to have ample free parking. This hotel is very close to LAX, making it a breeze for travelers.

Review №155

2017-06-07 15:51:29

I really loved this hotel. It is brand new, rooms are wonderful and very well equipped. Theres a mini refrigerator which is really convenient, a mirror with built-in Bluetooth to put your music on while showering. Free parking which is awesome. The area is quiet and safe and close to any freeways to go to Downtown LA.The price is very reasonable for what you get.The breakfast didnt seem very attractive to me so I didnt try it.Theres an outdoor area with a cool and modern fireplace and couches where you sit and relax with friends.Theres also a heated pool and the pool area is really beautiful.Would definitely go there again next time!

Review №156

2021-03-04 19:06:36

Yikes. Cant say Ill ever stay here again. When we first arrived to the hotel we were given a room that had not been cleaned which left a bad taste in my mouth from the start. Luckily this was just an interim stay before flying out of LAX. For that reason it served its purpose of being a place to rest our head for a short time.The gym and bar is currently closed in an effort to remain COVID compliant. However the pool is open to hotel guests.The decor of the room was nice but the lighting was poor. I loved the bluetooth mirror in the bathroom but found that it refused to stay connected for a length of time.This hotel has a lot of potential and I would have loved to see it when it was fully staffed and open.

Review №157

2024-04-21 10:23:38

Very good! Dont do the room everyday!

Review №158

2018-06-29 05:53:03

Great, Clean, wonderful!!!Our room is great, Ed at the front desk even called a few minutes in our room just to check on us. And anytime I saw him in the passing of coming and going seem very interested in how our outings went. Mark the Bartender was amazing hooked us up.Clean soft bedsFood options galore right around the city corner, amazing options

Review №159

2018-09-01 13:47:29

Really nice room. Very clean, modern amenities. Service overall was wonderful and everyone was very helpful. Food at the hotel bar was above average but bartenders were great. Plenty of free parking. Would definitely stay here again.

Review №160

2022-10-29 04:12:52

We stayed here a week first time staying at this hotel and the 2 front desk receptionist were very helpful friendly and accommodating the entire staff was there was always cleaning every other day the cleaners were great as well and it was a quite hotel clean and close to the air definitely would stay here again

Review №161

2022-01-18 03:22:36

Nice, quiet hotel, close to airport.The decor is a bit tired, and the rooms could use a refresh. But the bed is comfortable, the wifi is fast, and everything is clean.Great location to base yourself out of !

Review №162

2017-10-31 10:31:16

The hotel was decorated nicely with small pops of color and cute sayings on pillows and wall art. Beds were super comfy (very welcome after a long day walking the beaches), and everything was clean and well maintained. Showers were modern - I could have used a shower door, but overall, a great experience.

Review №163

2019-11-27 02:47:27

.....room size is nice. Beds are comfy, but the mattresses dont fit the platform that they rest on. Looks a bit peculiar and awkward. Considering it seems abnormal, I didnt notice it when we were 1st bringing in our luggage. Unfortunately, I cut my leg against the wood platform that sticks out about 4-6 beyond the mattresses. Inconvenient and seems unsafe. Changed room the next day to a one bedroom w a pullout. Informed that all rooms have the same awkward set up. Chance, Mgr offered the change of rooms. Told that there were no available 2 bedroom suites, so one adult guest had to sleep on the pullout. Sleeper beware. Will try to post pics. Staff was nice.

Review №164

2022-02-02 14:52:33

Superb modern day decor. The negative side is there is no microwave to warm your food and also there are no drawers where you could store your clothing. If this hotel had those accommodations, it would be a 5 star hotel

Review №165

2019-05-14 23:49:52

Great little hotel especially for the price given LAX area prices. The hot breakfast buffet was very good and not too expensive. They also have cooked to order items as well. The airport shuttle was prompt and the staff was helpful and friendly. Its not a 4 or 5 star hotel, so dont expect lavish luxury but it was comfortable and a 20 minute walk puts you around decent food options. We enjoyed dinner in Manhattan Beach ($10 Uber ride) and there were a plethora of great food options there.

Review №166

2017-07-30 04:10:23

The hotel room was nice, clean and had all we needed. The gym was large and nice, pool closed at 10pm like most. The breakfast however was not complimentary, $10 per person and was a crappy buffet. Microwaved bacon and rubbery sausage, looked like frozen pancakes. Other then the food it was great.

Review №167

2021-05-18 22:19:36

Absolutely loved our stay here. The room was beautiful. The bathroom mirror had a Bluetooth connection so you could play music while you take a shower. Only thing was that the sliding barn style shower door has a gap so people really can see you in the shower. So unless youre traveling with real close friends or a partner, that may be a bit awkward lol. The front desk ladies were very friendly and accommodating. The hotel food though was a bit too pricy for the size. I recommend going 5 mins down the street to the strip mall with tons of food places attached and In n Out across the street. I had my pets at this hotel as well and they are very pet friendly. They however do not have an area at the side or back of the hotel for the dogs to go potty. You have to take them out to the front to the small patch of grass there. Just remember to clean up after your pet.

Review №168

2021-06-07 06:19:10

This was a very nice hotel. My only gripe is that I didnt have a microwave in my room, but we did have a mini fridge and coffee bar. But other than that, everything was great. There was a sliding bathroom door, the decor was beautiful, the bedding was very comfortable, the room was very clean, and the tv allowed you to log in to your own Netflix account, if you wanted lol. I think I found my go-to hotel when visiting CA. Ive been through a couple of bad ones before I found this one, and I will definitely be staying here again.

Review №169

2018-07-28 20:08:50

This was a good hotel located very conveniently near LAX airport. They do have a free shuttle to the airport, but we didnt take it. They do have free parking as well, which gives it an edge over all the other hotels. There is no free breakfast or even drinking water in the lobby or rooms. The staff was OK, neither friendly nor terrible. The rooms are spacious and very comfortable bed. All in all, the free parking is what makes this hotel stand out. Without it, this is not much different from your regular 3 star airport hotel. I would stay here again if I got a good deal

Review №170

2021-09-09 16:19:18

Great location, nice clean rooms and staff is friendly and accommodating. Breakfast not included but breakfast is also not that great.Id stay here again but it wouldnt be my first choice there are several other hotels for same price with breakfast and microwaves.the mirrors are cute but dont stay connected long.Also the pool is in a bad location the sun is only at the pool area til about 5:30 then its complete shade because of its location. Its within walking distance of a Walgreens and lots of eating places.

Review №171

2022-01-02 09:13:53

Service pretty good except for this front desk staff named Monroe. I asked her name because she was so rude. I witnessed her being rude to several guest including me. This woman does not need to work with the public. Trash in the parking lot on the ground and carpet old with stains.I guess the management only care about charges the guest not customer service. Poor front desk staff.

Review №172

2021-03-27 17:46:03

The rooms were really nice, comfy bed, Bluetooth mirror to play music while you shower and all for a good price! But more importantly we had no problem hooking up my Xbox to the TV so we could watch all our movies and play games. Great hotel this is definitely my go to hotel now for this area.

Review №173

2019-11-03 22:39:42

We visited Cali for the first time for my 25th birthday and the hotel was great. The location was nice and quiet, the rooms were spacious and modern. The only issue is that breakfast is expensive and parking has to be paid per day.. their lot is more than big enough to allow guests to park freely, or find a way to include it into the rate. It was close to lax and our safety was not a concern at all.

Review №174

2017-12-26 19:28:39

Immaculate and spacious room. my luggage had been stolen that day from my rental car and I was shocked. finally checked into this chain I had never heard of and was happy to feel welcomed and safe. the receptionist went out of his way to make sure I had toiletries and was okay before I retired that evening. bed as so comfy. shower pressure perfect. wish I could have been there for more than 5 hours. will definitely stay here again if In the area.

Review №175

2018-09-04 19:54:05

It’s clean area and quiet with free large parking lot and small bar with polite bar man.very nice people work at hotel.you have access to free WiFi in medium speed,you have access for pool and gym.You have small tea and coffee makers, but not enough shampoo and no toothpaste at all.Small refrigerator and nothing inside.In conclusion you will have nice time in this hotelHotel is not in crowded area and too close to the airport.

Review №176

2017-05-12 15:52:21

I never leave Google reviews, but I felt inclined to review this awesome hotel. VERY clean, contemporary hotel staffed with great, friendly and helpful people! The bartender Mark is very friendly, and down to Earth. The food is fantastic, but a bit pricey. So if you have money to spend go for it. They have a full hot breakfast now and its great! Its a mixture of young business guests at this hotel, as it is in a more business locality of LA, but Uber gets here very quickly when you want to explore. Overall, this hotel is great!

Review №177

2023-11-20 19:49:08

When I checked in at 8pm, they told me parking is free because Im a choice member. When I checked out after three night stay, they charged me 45 dollars without telling me thats for parking.

Review №178

2021-06-12 07:26:11

Let these photos explain everything... this is our second room. The first room had water pressure issue, and we paid $400 for the room with sink can’t be used. So they switched the room for us, but WRONG decision! Water pressure still the same and way more nasty! Done with this hotel! Won’t be back again for next trip. (Those hair we found it in the fridge btw, black spots on the pillow, all the tables in the room are super dirty for both room) plus super loud neighbor party and smoking all night. The fridge is also leaking, all our food and dessert in the fridge got so soggy! Had to throw all of them away the next day... I moved to H hotel the next day right away!

Review №179

2018-04-03 22:58:33

Honestly less than impressed with this hotel. Mainly because of the service but also because of the walk score. It was awful right from the initial booking with errors in pricing, and falsely advertised breakfast. I went down to the front desk at one point to borrow a pen from the gentleman working and he literally didnt speak a word to me. I called into customer service to confirm details such as pricing prior to checking in and they had conflicting information from the actual grounds. I have wasted over an hour of my time trying to sort things out with them. Now I have found out that they did not charge my 6 night stay to the proper credit card. Just awful service for a Choice Hotel with average amenities. Would not recommend.

Review №180

2021-01-03 21:27:59

Hands down one of my favorite places to stay at, omg just nice and calm very luxurious at a reasonable price. I love the staff, they have great personalities and treat you like royalty. I do appreciate the great customer service. I will definitely be staying here more often when I need a weekend away. Love it

Review №181

2018-01-05 02:03:17

This was a fantastic experience. The staff was friendly, the facilities and the hotel itself was clean, comfortable, super modern and minimalistic design, which is right up my alley. The rooms were great, the internet connection was stable and fast, and I loved that the TV connected directly to my Chromecast apps on my phone. Its very close to several eateries and supermarkets, and super close to the airport. The shuttle service was legit. I will absolutely stay here again if Im in need of a place near LAX in the future.

Review №182

2017-09-29 06:42:33

We booked here last minute after our hotel we had originally planned on staying at lost power. Front desk was friendly and prompt, hotel appears and feels new. The issues began in the room where we found the sheets on one of the beds to be dirty and wrinkled, I dont believe they had been changed from the previous guest as they werent dirty from a stain but rather a dried, crusty substance on the sheet. I went down to request a new room and ended up having to wait in line for a good 10 minutes while a group of teenage girls purchased chips and candy, individually, with cash. Theres a small convenience area with snacks, drinks, etc but no separate checkout area so you have to purchase the items from the front desk. Very annoying if your needing service the front desk should actually be providing. The next morning we went down for the breakfast which is a small buffet (not included in the stay FYI) . It was nearly empty even though there was a good hour left before it was supposed to be over. The woman servicing the buffet and tables told us the chef had burnt her hand and was on the way to the hospital so there wouldnt be anymore food coming out so we filled up on Muffins and cold sausage, at this point my wife and two young children are just having a great time. Not a great experience for a relatively expensive hotel.

Review №183

2017-08-23 07:46:17

This hotels rooms were amazing. Its like all the designers on HGTV decided to get together and build a hotel as they were so upgraded and chic. Outside of the design, the room and property in general were very clean and well appointed. The employees were friendly and personable. Refreshingly different for this area, there is ample parking and it is free. It is literally just down the street from LAX so it is very easy to get to. The downside is that its kind of an a random and hard to notice location (its basically in a parking lot of another corporate building) and the breakfast is not free. However, I would definitely stay here again and would certainly recommend it if you are looking for a place to stay!

Review №184

2022-04-01 02:10:23

The rooms are top notch.One thing I did not care for was the need to pay for parking on their surface lot. $18. I dont see the value add. But that was not enough to lower my rating. Oh, I do not remember that being mentioned on the reservation site either.The staff is very helpful and friendly too.

Review №185

2023-05-20 14:12:11

The customer service here needs help and is not a 3 as rated but rather a 2 The lady running the customer group for breakfast was rude and interrupted me twice while I was speaking with the bar tender/server. I felt uncomfortable around her.

Review №186

2022-09-03 19:03:12

Hi. Very unclean surfaces in lobby, food for purchase area/microwave, room/bathroom.Check-in/out service was very accommodating, personable.Rested well after a long day of travel.Thank you

Review №187

2018-04-18 01:37:46

The location is hard to beat for its access to so much without the congestion you will find almost everywhere else in Southern California. Parking and internet were also included. The staff were not overly friendly but they offered answers when asked. The rooms were nothing special other than the six fluffy pillows that we utilized. We did not utilize the pool, bar, breakfast buffet or exercise room, but their outward appearances were nothing special. There was not a microwave in the room so we used the one in the lobby.

Review №188

2018-08-21 03:37:57

Surrounded by several office buildings and depending on how you approach the hotel, some people might find it difficult to get to it the first time. Ample amounts of parking for both small and large vehicles, but the lot is shared with a nearby office building so for those visiting during business hours you should keep that in mind.The building is of a modern design and the surrounding grounds are mostly clean. Upon arrival, I was greeted warmly by the front desk staff and even had some fun with them while they were checking me in.The room was a 1 Bedroom Suite with a combined living room/sitting area with a sofa which doubles as a pull out bed, work desk, and so forth. The views from the room would have been great if the hotel was near or on the beach, but instead you get a nice view of the parking lots and adjacent buildings near by.No free breakfast for those looking for a morning pick me up, but luckily there is plenty of places nearby to get breakfast, lunch, dinner, or a late night snack. The hotel does have a bar and they have happy hour from 4-7 I believe (I know it ends at 7 because that is when I checked in and just barely missed the happy hour).Overall, this hotel is a great place to stay especially if youre trying to avoid the major or high traffic areas around the Los Angeles communities. Even though Los Angeles International Airport is about two minutes away from this hotel, the location of the hotel keeps you off the beaten path.

Review №189

2019-05-20 00:35:00

My stay at this hotel was better than expected! The room was very modern, and tech savvy. I enjoyed the bluetooth surround sound in the bathroom! Staff was very helpful from check in to check out. I will definitely be back!!

Review №190

2019-10-18 23:56:33

We didnt stay at the hotel, but we did have an event there. We had a delicious breakfast, and we met the famous Lisa Nichols! She was the keynote speaker to my moms Total You Transformation series. The hotel staff were excellent in getting us what we needed and served us amazing meals. Thanks Cambria! ❤️❤️

Review №191

2022-07-02 06:13:22

When you check in, they charge a $200 incident fee and a $20 parking fee so be ready for that. Parking is as open as a walmart lot.My room had a few large strands of hair on counters, stain on carpet, and cup marks everywhere. For the price I paid, I should have got a place closer to the event I was going to. Will not be booking here again.

Review №192

2018-11-10 09:05:51

New, quaint hotel. Everything seems brand new and super well kept. Location is not touristy at all, but I prefer that. Less than 5 minutes from the airport.No breakfast is included, but you can get a buffet for $12. Free parking (huge bonus for something this close to the airport), free WiFi, and a ample size mini fridge. Staff was friendly as well.

Review №193

2018-10-18 07:05:35

Very solid hotel. Clean and nice rooms. The staff is very friendly and the bar was great! Only minus is the location isnt great. Its in the middle of corporate offices. Not exactly your ideal beach city setting. Handy if thats where you need to be for work!

Review №194

2018-10-25 21:34:03

Very clean and staff are courteous. Free breakfast for my stay andit was decent. Ran out of cold brew coffee one time but no big deal. There is a bar, but no free drinks. There is happy hour tho. They have TVs as well for sports games

Review №195

2021-10-21 20:31:14

Nice, modern hotel. Good food at the bar. Great place to stay with flying in or out of LAX. Can also leave your vehicle here while gone on your trip. Shuttle service isnt currently running but the hotel pays for your Lyft pickup and drop off to and from the airport.

Review №196

2020-03-10 16:16:53

Loved this hotel. No homeless people begging for money, no feces to step over outside of the hotel. Amenities are nice, pool, bar, fire pit. Hotel is clean. Bed was comfy, modern TV, USB charger etc...a top notch place for a very reasonable price.

Review №197

2021-01-13 19:27:44

The staff took great care of me.a. They gave me a suit (eventhough incident ask for it)b. The room was clean, modern and welcoming.c. I asked the housekeeping lady for extra coffee. I offered her a tip and she said it wasnt necessary. I tipped her anyways, but her humility and kindness won my heart.She deserves an employer the month award.I was in room 312 on 1/13/21 at 1125am. She was wonderful.My only reservation is the shower head is a little too modern for me. I get there is a reason for it, but I prefer a more standard shower head.Thanks Cambria. Great job! I hope to be back.Great job too on working with the pandemic. Hand sanitizer on every floor.Pretty view from my room.

Review №198

2019-10-20 06:22:23

Loved our suite. Mirror in restroom had bluetooth to play music. Everything about it is beautiful and comfortable. The patio is gorgeous. Very quiet place and was never bothered by sound. Would stay here again in the future.

Review №199

2023-08-08 15:14:24

Booked two rooms with 2 queen sized beds for 7 people, got told there was an upgrade where they switched us to a room with a couch and one bed for both rooms to sleep in with 7 people. This is not an “upgrade” in this hotel