CallSource in Thousand Oaks

Review №1

2024-03-12 01:51:31

I cant express enough how grateful we are for Ben at CallSource. His expertise and guidance have been instrumental in revolutionizing the way we monitor our calls. With his help, weve gained the power to assess and improve our call handling processes effectively. Hes always there to lend a hand, provide valuable insights, and ensure that were getting the most out of the CallSource platform. Our company has experienced significant enhancements in call management, leading to improved customer satisfaction and increased efficiency with CallSource . If youre seeking a partner who truly understands your needs and delivers exceptional service, look no further than them. Ask for Ben as well, he is an invaluable asset to our team, and we couldnt be happier with the results hes helped us achieve.

Review №2

2024-02-29 21:02:22

Call Source has been an incredibly valuable tool in helping us expand our business and provide the highest quality customer experience. From on boarding to weekly, and monthly check ins. Their support team is engaged and has worked hard to understand the intricacies of our business.Can’t say enough great things about this company!

Review №3

2018-01-30 01:17:02

After reviewing a myriad of vanity number providers, I came across CallSource. I was immediately impressed not only by the availability of good vanity numbers, but also by how easy their vanity number search tool was. To make their offerings even sweeter, pricing for most numbers were and still remain very fair (I had spoken with their competitors wanting anywhere from $500-$9000/mo!-- I ended up getting a better vanity number for *significantly* cheaper with CallSource).The best thing about CallSource however is their service. They genuinely understand the struggles that new entrepreneurs face and work with you to ensure you are 100% satisfied. The salesperson I spoke with was Jack Price III. He was friendly, professional and offered me very fair deal for the vanity number I was interested in. My account manager was Hillary Duda and she was just as phenomenal in handling my servicing needs. There were times when Hillary and Jack really went out of their way to work together to help me with certain requests, which led me to believe that service is something that CallSource as a whole takes very seriously.All in all I would recommend CallSource very confidently to anyone who has a need for a vanity number. This company is a triple threat in having quality vanity numbers, great deals, and above all else an outstandingly high level of customer service.

Review №4

2018-03-22 18:32:22

This company offers many awesome features for your business! We specifically use them for call tracking and reporting and we couldnt be happier. They website is simple to understand/use and once given the provisioning tool- easy to manipulate. You can also create your own reports which is extremely helpful when you are trying to review very specific data. Our representative- Maria Mier is amazing to work with! She is very efficient, resourceful, and also quick to respond to any of my inquiries.

Review №5

2018-03-29 18:27:32

It is a great product that is easy to use. I can easily access all of the info I need in the extensive reports library. When i have a problem, they have great support. I wish all of the companies we did business with worked as well. Maria, our account manager is just the best.

Review №6

2018-03-22 18:09:19

I am a huge fan of Callsource and their staff! I have the pleasure of working with Maria M, our account manager. She is is speedy in communication, deals with all my crazy questions and requests and so fun to chat with. Another great person, that I tend to ignore here and there is Mike T, our sales development rep. Mike is very patient with our cautious decisions, stays on top of communication and doesnt get offended when i take a while to respond to sales decisions. Callsource has changed their platform when it comes to reports and design and i LOVE IT, much better than their previous layout and much more user friendly.This team knows what they are doing and helps make my job easier as a Marketing Coordinator at Comfort Keepers! Thank you!!

Review №7

2018-03-22 19:53:51

CallSource is very reliable and makes tracking calls a complete breeze. Maria M is the most accommodating account manager, she is always quick to respond and eager to take care of even the smallest (or craziest!) of requests in a prompt manner.

Review №8

2018-01-31 18:23:54

Great program for tracking leads! We have about a dozen campaigns that all use unique tracking numbers to measure performance cant recommend it enough! Hillary has been our account rep for over a year now and she is great to work with!

Review №9

2020-12-29 18:18:16

Ben, I was looking and listening to the calls that came in yesterday and noticed that a customer did not want to give her information to my answering service. So, I called her phone number from your program. She was very appreciative that I called her back and we booked an appointment to replace her vent system. This one call has more than paid for your program. Thank you. Gary K. SLO Dryer Vent Cleaning

Review №10

2018-03-27 23:56:36

CallSources account managers (especially Hillary Duda) are exceptional. Their response time to our questions, concerns and account changes have all been done quickly. They go as far to double check change requests if they believe you have submitted something that might not be correct. This is better than most companies that blindly make the change, saying “that’s what you asked for”. This extra service has been valuable on more than one occasion.D.Jeans