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California State Disability Insurance Office in Chino Hills

3.1 (122) 15315 Fairfield Ranch Rd, Chino Hills, CA 91709, United States

California State Disability Insurance Office image

Categories

State government office

Location on the map

Chino Hills, San Bernardino County, California, US

Phone: +1 800-480-3287
Site: http://edd.ca.gov/disability...

Opening hours

Monday:8 AM–5 PM
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:Closed
Sunday:Closed

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Total reviews rating 3.1

122 Reviews for California State Disability Insurance Office 2024:

Review №1

2024-02-08 18:41:36

Arrived at 7:30am and there were 4 other people in line. When the doors opened up 8:00am the friendly security guards organized everyone in a line. I was seen within 10 minutes. Staff was very welcoming, thorough, and helpful and helped solved my PFL problem in a time efficient manner. No complaints here. The one star reviews are mostly in regards to their phone experience and not this specific location. It’s too bad these negative reviews affect the overall score. I would give them more 5 star reviews if I could.

Review №2

2024-06-21 21:36:25

Wait in line for An hour to give them your number to be put on another wait list were then they will call you in another hour to come back in . Don’t matter if you just have a simple question

Review №3

2024-05-27 19:23:41

It says its open holiday may change times is different that closed. Drove from San Bernardino for no reason. Now as far as the service at this office its 5 Star when they are opened.

Review №4

2024-05-13 00:14:41

Compared to other EDD office, this 1 is alot better. Less people. But you do have to wait, for your call back though.

Review №5

2023-11-14 16:23:28

They obviously need to hire more staff. It’s always a wait and they are rude. We won’t even talk about the phone situation, you never can get in touch with anyone on the phone. They have an answering machine that they set up in order not to answer the phone directing you to go online. Which online is impossible because they make you go through a third party entity, which is impossible to get through. The government/system is just ridiculous. They definitely need to learn customer care, customer service.. as well As an overall new approach to how they operate.. it’s sickening..

Review №6

2024-01-28 02:07:50

Security guard was very helpful, making sure you are prepared and that you are at the appropriate location for your question or concern. Staff works diligently and promptly.

Review №7

2024-01-23 01:22:13

The absolute best service that I have ever received from any state agency.The peolple here are kind and helpful. And they get things done there and then!

Review №8

2023-06-06 14:26:15

Its hit or miss you think youre being helped, and they didnt help solve the bigger issue . Sometimes they automatically stop your automatic payments so you have to stop in, in order for them to release your check . The other day I was there, there was a white guy employee I never saw before, he was the fastest and the most effective to everyone he helped including myself. Just remember if you have to sign in, the number thats next to your name is the number they call out for . And they might have a line so be prepared to wait, during busier times. I went on a Friday around 10 am and it was practically empty, first time I could just walk right in ! I know its because of that new employee, been there numerous other times and its never this fast .

Review №9

2022-06-10 22:42:20

I have to say going to the Chino Hills office was a pleasant experience. I was dreading going after reading the reviews. It was a positive experience under the circumstances. Everyone there is polite and helpful.the security guards were welcoming and helpful. Yes, you have to wait a while but that is life.I waited about an hour at the most. I had a drink, read my book and waited.The gentleman behind the counter was extremely helpful. He explained everything in detail and clarified what I didnt understand the first time he said it. I get it, it can be an unnerving experience when you dont know what to expect or arent sure if youre filling out the forms properly. They are there to help. I did go back on other occasion again everyone there was helpful and respectful to everyone. Different people but the same good customer service. I did see a couple of people with rude attitudes. They kept their calm and explained what needed to be done. Please dont go in there with a rude and entitled attitude. There is no need to make their job harder. They are doing the best they can with their staffing.

Review №10

2023-07-12 21:19:37

Came here to help a family member. Its busy and saturated (I came on a Wednesday Afternoon). When you step in there are 2 security officers. Dont talk to the thinning male security officer. He is RedTape-y, particular with rules, contradicts his coworkers, and will fumble everything you need (please dont be mean to him though, hes just slow and aloof). Just pick up the small slip next to the door before you enter and give it to the female security officer. The younger female officer knows what she is doing.Also, mark both phone and in-person so you get service quicker. I got a phone call from a representative that is working remotely (Thank you Jose for your help over the phone)!

Review №11

2023-01-18 20:54:47

I went for a couple questions and there was a line stretching outside. It was going to be quite the wait. A lady came outside and gave some instructions and helped people out with their questions which took like 4 people out of line saving everyone a good chunk of time. She answered my questions (I didnt know where to start) and I was set in the right direction and on my way. Saved me personally a good hour of waiting at least. I feel like she didnt have to do that, and it was very much appreciated. I know from just the interactions she had out there that she was knowledgeable, understanding, and direct. Exactly the kind of person you hope to run into when dealing with these kinds of things. Time and waiting is something that cant be helped, forms are forms, but people like her make the difference!

Review №12

2023-10-15 16:14:13

Been calling every day for two weeks straight no answer, it says they have reached the capacity of calls well then hire more individuals that are in need of work. It doesnt allow me submit a formal complaint online, its been setup for us not to be able to type in even though box is there it wont allow it.

Review №13

2020-10-14 18:30:25

I went here today ONLY BECAUSE goggle maps said it was open. One hour and forty miles later I get here and COMPLETELY CLOSED WITH SOME BS TELEPHONE NUMBER to listen to another machine for three minutes until it says Sorry the maximum amount of callers has been reached, please try again HANGS-UP !

Review №14

2023-01-17 23:44:59

Applying for disability or unemployment is the worst... I could not speak to anybody on the phone for all this time . No matter what time I called it said the number of people exceeded and was told to call later. No one picks up. I have not used disability in 26 yrs. But now I needed and this process is exhausting. This is your money you have saved in case you need it.. I would not even be at this office if I did not need it... They need to hire more people to make the process easier for the applicants and better for the people.. Be prepared to wait 3 hrs and up when you come here.. The workers are overloaded with multiple claims. Is not fair to them either...

Review №15

2023-07-21 17:45:13

Normally Mondays and Fridays are the busiest, best to come before open at 8AM or before closing around 4:30ish, Security gards are helpful and are following procedures if they make you wait to sign in, then the waiting room is full, and will normally start a line outside best to bring a water/snack.

Review №16

2022-05-14 19:10:16

I finally was able to reach a Claim Adjuster for necessary knee surgery after multiple attempts. I dont mind working for my money but this is brutal. He was rude, disinterested and answered my one question begrudgingly. He said hed Look into it and anything else that needed his attention I held for 20 more minutes and he never came back. He was still connected, as my phone kept counting the seconds. I dont know if he had a stroke or found a way to answer less calls. Today I received a letter stating I am possible fraud material and my benefits have been put on hold. The letter was dated 5/9, the day he left me without saying Ill be on hold, what my status is or goodbye. This man has continued my time without a paycheck since 4/15/22. I cant pay my bills or buy groceries, gas and water. Thank you EDD, for stellar employees like Mr Apathetic and holding the money that is mine, that Im entitled to get back.

Review №17

2024-05-10 23:28:03

People are niceAnd get to grab sdi application on entrance.

Review №18

2023-12-07 20:47:31

The ladies were very helpful and professional, they answered all the questions and I was very surprised of how fast they took care of me.

Review №19

2022-05-10 20:51:36

Calling these people and trying to receive/give information is impossible.You have to call a total of 60 times(if you’re lucky) to get ahold of a representative.I was told the hold would be 5 minutes and an hour and a half later my call was taken.The representative I spoke with was rude, impatient, and very sarcastic, just overall unprofessional.Towards the end of the call I needed information regarding paperwork and I was hung up on abruptly.This is a disgrace to people who actually need disability income to survive.I had a spinal injury and I’m practically in tears because I have bills to pay and I’m doing everything I can to finish this process so I have income until I return to work.The phone system is also designed to where a certain number of calls can be held. So basically you could be calling all day and get through to a single person because they limit the lines.My name is Robert Jordan Stump and I hope the representatives and superiors see this and everyone else so they acknowledge just what they’re going to deal with and just how much the state cares about helping its people.We dump money into this state just to be disrespected, disappointed, and disregarded.

Review №20

2022-01-21 21:36:22

Horrible! So unorganized. Came to this office cause the San Bernardino office system was down on 1/21/22 and after 3hrs waiting they said. To leave just write name and telephone number and they will call us. I ask and they said they are no longer going by numbers. I got so upset cause that means that after waiting for so long now this people are no longer going by numbers ? People are rude you ask and they get mad. They need better control of all this. They said go home we will call you. I don’t leave around the corner I’m 1hr away. 👎🏻 Never coming back here. Not to make this story long, they never call me I waited 6 hrs ones hit 5pm I knew they were not going to call. Att, Manager need to have better control of this office.

Review №21

2024-02-27 01:53:22

Dealing with EDD office in Chino has been amazing the staff rocks......

Review №22

2016-04-01 09:26:23

Nice, clean and good customer service. Not very long waits at all. Each time weve waited 20-30 minutes on average. The security officer has been formal, polite and the staff has been very professional, efficient and their response to our concerns have been satisfactory. No complaints at all. Keep up the good work!Respect, manners and humility go a long way!

Review №23

2019-07-29 19:03:10

Janet was very helpful and resolved an issue we had been dealing with for 3 months. Other employees would pass it on or just hang up on us. She took the time to look into the situation and see that they had what they needed and fixed it. She is great! Security was kind as well.

Review №24

2019-09-21 20:38:14

Walked into the EDD office for some assistance as the website reflected I needed to complete a form which I didnt recall receiving. (I tried to call EDD a number of times but its nearly impossible to reach a person to speak with).Once you walk in, you write your name down and take note of the number next to your name. When they call you, you can walk up to the window and be assisted by one of the staff members. I didnt have to wait too long to be assisted and the person that assisted me was friendly and corrected the issue quickly. The hold was removed and I was able to get paid (direct deposit the next day) so im thankful.*tip: if you need help with the EDD, go to the office rather than calling in.

Review №25

2022-03-22 18:50:10

Yes you wait in car. Took a few hours to call me. Security issues have been implemented for payments, even back payments. I was told i should have received a letter for back pay documents needed. Either i did and lost it or it never came. The lady who called back while i waited was Very nice and explained the documents I need and why payments havent been received. Its a Big issue on those who have been fraudulent who are ruining it for the rest of us!! I know waiting in car is a pain but I know now why! So take the time and wait in car it was worth it. I know im owed back pay so i hear you all and feel it. Good luck and give them a break, they are human. NEW INFO: As i did what i was asked. I actually dropped them in their drop box. Then got a edd email request to link to i.d.me . UsE your computer! cell phones dont work. Edd sent conformation just waiting for pay, or another visit for faster.

Review №26

2022-12-01 09:37:15

Everyone needs to understand that they are understaffed and overworked with the recent uptick of fraudulent claims, as well as COVID restrictions in office. I was frustrated too believe me but just be kind and remember the last time you were overwhelmed maybe you snapped or were a bit rude to someone.

Review №27

2018-06-20 22:22:19

Wow awesome experience. I barely had to wait at all and the staff was exceptionally nice. The security guard engaged everyone in the waiting room and we all ended up talking to each other! It was amazing! I was also relieved at the respect I was treated with after having to come out as transgender because there was an error on the name on my forms. The staff didn’t even mention it or ask intrusive questions and they fixed it right then and there! Just awesome

Review №28

2017-07-12 20:16:15

I had been stressed out for the past 6 weeks trying to close all the loop holes with paperwork concerning receiving my disability. I had tried calling and calling and as you all know I could never speak to anybody. I decided to take a drive this morning out to Chino Hills to try and figure out what was going on with my money. I arrived about 5 minutes before they open and I was the 3rd person in line. My total wait time was approximately 10 minutes and the gentleman that helped me was very efficient and professional. He cleared up everything for me and I walked out a happy girl 20 minutes later. Total time there was approx. 30 minutes. I highly recommend this place to anyone that needs help with filing disability.

Review №29

2017-05-23 00:08:47

My 1st time to this office and my last, Ive always gone to the Santa Ana office and have never had an experience like the one I did today. Helen was beyond rude and refused to understand what I tried to explain to her, I told her that I mailed in my certificatation form but no payment has been issued she was persistent with telling me that she can not help due to the number of times Ive been helped before. Like I can control the mail! So I talked to the supervisor she told me it would be the last time they can help me with issuing my payment when I walk in and she would document my account. Unless I show proof of hardship such as having bills to pay?! Makes no sense... my experience overall was horrible and do not recommend anyone to come to this office.

Review №30

2022-01-17 10:01:54

Its been about 5 weeks now since Ive received a payment. When I call I either get maximum callers, hung up on, left on hold, get someone rude, or someone kind that tells me its them, to be patient, and something about security purposes. I said Im being patient but its been a while and my bills and rent isnt patient. It says you guys have up to 14days to process any forms and its been well over 1month since Ive received any income. SDI is something that has been taken out of my checks, that Ive worked for. This is so wrong especially for new mothers to have to deal with. I was also told there was no time frame as to when Id get a payment but itd be after my claim was reviewed. If there was security issues why havent I been emailed, called, mailed, or anything?

Review №31

2023-12-27 17:46:21

Never can you get someone on the phone seems like only one person can call at a time

Review №32

2022-03-17 03:08:25

Wait was short about a hr. Our hold was handled so quickly! Our card was working immediately.Another hold & we will ask this time what the problem is. Very pleased

Review №33

2021-10-05 03:58:48

It was a quick in and out visit. Kimberly was super helpful and answered all of my questions. It was much easier to go into the office than try to get someone on the phone. Glad there is an office close to my home.

Review №34

2024-01-25 16:42:09

Diane is awesome. The staff is nice.

Review №35

2018-04-09 12:40:53

Ron the security guard and staff are extremely helpful. Even though it is not Ron’s job to help in anyway except protect us during business hours. he was, more than helpful ...in several ways. I greatly appreciate all his professional courtesy’s and I hope he is wenoticed for these attributes. Thank you so much Ron and to all the stuff

Review №36

2020-06-15 19:39:46

EDD Has not paying my disability insurance claim for 4 Months. Due to COVID 19. EDD offices are closed . Previews phone I have been calling every working days. For 3 Months I have never get talk to them. Only the machine tells me system maintenance every time. I wrote a letter to EDD in may, no one responded yet. Today I looked online saying EDD office opens, however when I drove to Chino Hills. The office is not opening. I don’t know what to do, I haven’t been paying for 5 months.

Review №37

2021-12-28 18:38:37

The state of California has to be the most horrible state to live in. I have not received my disability payment for 3 weeks. Now Im told they stopped all payments due to fraudulent claims. My bills are piling up and they dont seem to care if I need my money or not. Nobody seems to be able to help nobody seems to even care whats wrong with this state?

Review №38

2019-02-19 16:56:48

Ive been very patient with the system and the system continues to fail citizens who pays into SDI and UI benefit system. I called on Friday 2/15/19 and spoke with a lady who said my claim will be approved and I would receive my funds on my Bank of America prepaid card on today 2/19/19 due to Monday being a holiday. I was ok with that. I called this morning 2/19/19 and spoke with Sylvia who was unprofessional from start to finish. I was trying to advise her that I called on Friday and thought this matter was situated and she advised the claim was not. she put me on hold not letting me know why or what was going on and then she stated she needed to manually do the claim all over again. I waited patiently again. She came back on the line and advised to check the online claims portal by lunch. I said ok. Then I was trying to ask a question and sh CONTINUED TO SPEAK OVER ME. She then proceeded to hang up on me. I am beyond disappointed because the state is supposedto be working for its citizens but I guess not.

Review №39

2023-01-25 23:48:10

Everything is fine but they should have more access through internet access and better access to photocopies for clients. We had to drive around to find where we can make photo copy for I.D

Review №40

2022-04-01 18:45:25

“Open” = CLOSED!!!Go on strike!!!! They won’t listen, like EVERYTHING ELSE, until we go on strike!They lied again. They are not open, and are “closed for the holiday” (when there is NO US holiday according to iOS calendar and Google).State Disability is intentionally being instructed not to take your calls, and are intentionally closing their offices while saying they are open, and suspending everyone’s accounts to slow paying people for months-indefinitely. Permanent Disability is instructed to automatically decline applicants, even with TERMINAL BRAIN CANCER… FOUR TIMES, most cases for FOUR YEARS! This has been confirmed by two of my doctors, and countless clients who work for them. They are never open when they say they are. I’m sure I’m not the only one they’ve forced into becoming homeless AND DURING A PANDEMIC.

Review №41

2017-09-11 14:59:30

Absolutely horrible experience dealing with these people. They make you feel like a criminal for needing disability. Paid into the system for over 25 years, first time Ive had to collect, and Ive had to fight them at every step of the way. They lose paperwork, kick me off at any excuse, even when its explained they shouldnt. My doctor has had to notify them 3 times that I should be on disability. Talking with a lawyer now about suing EDD over the handling of my case.

Review №42

2021-11-16 20:06:11

I love it when you get to the end of the automated questionnaire for the specific issue your calling about and all of a sudden with out touching anything it starts making selections of it’s own to screw you up and then tells you that “the maximum amount of callers have been reached, try your call again later! GOODBYE”!why exists if your no help when we need help… smh

Review №43

2018-03-02 22:38:26

The fact that I even have to give a star just adds insult to injury. Waited 40 minutes to speak to someone then I got an older lady who was just about as rude as possible. She kept telling me that I needed to listen to everything she had to say about steps I had to take and refused to listen to my problem. When I tried to explain to her, she hung up on me. She is truly a demonic person as when I called back they had reached the maximum number of people who could call and then the system hung up on me again. This is the 3rd day in a row I have tried to apply. God forbid anyone becomes ill in this country. That older lady I spoke to has reserved a special place in hell.

Review №44

2019-06-19 14:45:50

Wish I could leave zero stars. Do not trust anyone at EDD. I came into this office for help. My employer lied about when I stopped working for them, which caused the EDD to stop my benifits. I spoke with the manager here they pretended to help me. I say that because I ended up going to court. The woman representing the EDD had record of all the times I had called there 1800 number for help and and mocked me when I had stated that there was no one at the EDD that helps you with information. I had said that I even went in person to get help and she said there was no record of me coming into this office. So the EDD are liars and do not help you the people. Someone really needs to check the EDD and what they do.

Review №45

2023-01-18 17:04:39

Every time I call and try to speak with a live person it hangs up on me ... I was on it from a injury to my wrist for approximately 6 months in that time 3 separate time they stop paying me for a month at a time as of right now I have not been paid since 12/2022 .I returned to work on 1/12/23 ... its ridiculous I wonder how they would like not being paid for a month at a time especially when you have a family of 5 that depend on you......

Review №46

2017-07-20 18:51:53

Clearly some of these people dont know who they work for! I was frustrated but not yelling and this worker named Gigi at SDI hung up on me. Absolutely unprofessional and boorish. It was clear that she was more than likely chewing gum and filing her nails, not caring about the very simple questions I was asking her to provide answers for. Explaining my situation was apparently of no consequence to her. Apparently having worked in my field of study for more than 2 decades doesnt get you any respect. This type of governmental infrastructure is clearly the reason why we needed change in 2017...

Review №47

2020-01-31 18:00:58

A lot of parking. Sign in sheet at front. Wait for your number to be called. Plenty of seats inside. I went in on Friday. The number next was 16 and I was 21. I only waited 30 mins. There is only one person working so be patient. Hope this helps.

Review №48

2017-04-03 15:37:26

I actually thought the service was Very good here ! Im usually in and out fast ! Staff was VERY friendly! Ive been here several times, the security guard is VERY friendly and one of the most helpful people there ! You can see he really cares about the people there ! Whoever left a negative comment about him, must of been having a bad day lol ! Dude is cool !

Review №49

2023-01-03 21:41:47

Horrible is an understatement. Cant even talk to anyone or sign in to get anything done. Keeping food out of my familys mouth. Pitiful

Review №50

2017-05-02 17:54:16

They gave incorrect information, then said i had to drive from redding to chico to turn in paperwork because no one in redding was qualified to recieve it, when i got to chico the rude lady took my paperwork and walked away. i asked if i was supposed to talk to someone they said no and walked away, no sure why redding could not grab the paperwork and walk away maybe fax it? poor service, they need to remember we pay into this and they work for us

Review №51

2016-12-05 19:20:23

Pathetic and useless employees of the state, I am here to report a death and save the state money and tie up my brothers estate. Yet I have to wait to settle this matter, when it should be a simple matter of handing some person my brothers death certificate. These people are utterly useless and there isnt even a phone number to call to talk to an actual person all you get is directed to the website.

Review №52

2022-01-28 02:33:05

They were polite, clean and efficient in service. You go there sign in then told to wait in ur car due to the pandemic. 😷 When its ur turn they call you to be help. 🌝👍

Review №53

2017-03-03 19:58:22

Now I see why Trump people scorn govt incompetence. Time to switch parties?- Ca edd website is a train wreck.- Fraud hotline is ALWAYS busy and you cant leave messages.- Ca Edd shows I earned no income the past year even though I paid thousands upon thousands in CA state income taxes as noted by my SS number.- Edd website has several numbers you can call if you can find them buried in the website. They all lead to the same automated non functioning non helpful maze.

Review №54

2017-10-30 18:41:52

There is NO WAY to talk to a person if you call this number. You only get automated help. Horribly frustrating when you have a unique question. You cannot even send them at this office or SDI in general an E-mail with a question. Any suggestions anyone? Also - cannot visit - I am 2000 miles away.

Review №55

2022-01-19 19:42:24

They intentionally disconnect calls because they are under orders to prevent payment if and when possible. They also intentionally mess up peoples applications in order to not pay out. I have not visited this office but it will be my next move.

Review №56

2017-07-01 06:22:52

There is always a wait at this office. Sometime it takes a long time for them to fix the problem you are at the office for. Gail and Jose are more than ready to help. It has taken me 5 times to fix the error they made.

Review №57

2018-01-30 19:21:49

When I had to go down to the office I had a good experience. There was a small wait but the staff were friendly, security guard was nice, and my issue was resolved within a matter of minutes.

Review №58

2017-05-15 20:58:14

EDD office does not deserve a star. The 800 number, you never can get a live person...ever, all the times I have called. The only person I have ever gotten a hold of is the SDI person who called me and when I called him back with a question...he was very unprofessional. Interrupted me mid sentence and proceeded to rake me over the coals. This governmental office gets a big 0.

Review №59

2022-12-06 16:21:39

Why when I call no matter what time it is when I want to speak to a representative the call just hangs up on me!!! Very, extremely frustrating!!!!

Review №60

2019-07-09 18:46:05

I was pleasantly surprised about the experience in this office. After a 15 minute wait, all my questions were answered in a very professional and caring manner.

Review №61

2022-01-12 21:22:25

Im 100 percent convinced they just dont accept anyones call Ive been calling for 3 days straight and on the dot when they first open and no matter what it says they reach the max of callers really when it barely opens 🤦🤦🤦

Review №62

2023-09-20 04:28:03

I been there 3 yrs ago and it was the best especially service.

Review №63

2022-04-22 19:54:27

Missing 2 weeks of my disability pay from being pregnant! Im now on paid family leave and still havent gotten paid for that. Cant get a hold of anyone to talk to about it either.

Review №64

2018-04-02 16:26:49

Awesome courteous staff even in the face of seemingly demented clients, the security and staff are always in good form dealing with them and with us normal folk just trying to get in and out .. thanks to you all there.

Review №65

2019-02-26 21:10:50

They have always been efficient with my claims. Everyone in the office has always been friendly and considerate towards me. Thanks so much!!!

Review №66

2017-07-31 22:27:29

Absolutely delightful people in this office! I cannot begin to imagine doing their job each and every day and they still remain very kind, pleasant and helpful!

Review №67

2017-06-28 20:52:12

Every time I call in to try and apply for disability I always get an automated service message that says weve reached the maximum amount of callers for the day,.... Thanks California Disability program for achieving the Impossible, and helping hundreds of Peoples hopes and dreams get shattered across California,... Much appreciative,.

Review №68

2023-08-24 18:37:01

I’m sorry I was not happy with the private security service the state disability agency very unprofessional

Review №69

2022-09-16 19:55:24

Calling these people and trying to receive/give information is impossible. But they are pretty good at collecting taxes.

Review №70

2023-03-30 22:30:55

Their level of mediocrity, inhumanity and over all incapacity to do their job is outstanding.

Review №71

2022-01-04 18:16:34

I love coming here ..live in LA the people here are very nice so different and the employees that work here are very nice. I will drive 1 hr to come here .

Review №72

2019-02-28 10:59:27

I got injured on January 9th 2019. So is January 10 the start date of when my disability began? I got a notice saying my start date was wrong? What do I do when I appeal??

Review №73

2018-12-28 00:13:18

Easiest way to get answers to all your edd di questions. Wait time is usually no longer than 30 minutes.

Review №74

2017-10-05 19:02:54

Good first experience, was in and out in less than 10 minutes, no long wait at all and was treated cordially.

Review №75

2022-03-30 13:22:54

It is not open 24 hours. I am here and they are closed.I dont understand why anyone would put that on the website.Especially for people with disabilities.

Review №76

2021-02-05 02:09:49

Worst office ever, very rude people that don’t care about you or try to help you! Especially the management, absolutely awful service!

Review №77

2016-02-25 00:56:54

Very helpful.I went down there to get the disability forms and the gentleman that was the security guy..the black gentleman was very helpful.He was not a jerk, very professional so maybe you should ignore the negative comment if it was about him.

Review №78

2017-05-09 03:46:19

EDD Disability access is horrific including the HORRIFIC ONLINE 800 # SUPPORT AS WELL AS THE ONLINE SYSTEM. As a taxpayer and citizen who pays SDI EVERY 2 weeks, YOUR SYSTEMS ARE HORRIFIC!

Review №79

2016-01-19 15:44:34

Rudeass staff especially the black man instead of helping u he trys to make u look like an idiot with his smartass remarks that is poor customer service skills in his part!!!!!

Review №80

2017-02-22 04:12:08

Because at this branch everything is there its better than trying to use the phone to get to EDD.

Review №81

2017-08-11 18:37:19

Could they make the phone system anymore frustrated. 10 minutes to get through prompts to find out you have to try again.

Review №82

2022-06-22 19:01:32

Been trying to reach a representative for the last month. Not able to get anywhere with my claim disability

Review №83

2017-12-29 16:46:24

Been on hold for 45 minutes just to have them hang up. I call back and they reached the “maximum “ number of calls!!

Review №84

2022-12-06 06:06:43

I have been trying to contact disability office for 2 weeks. And I am still trying.

Review №85

2019-05-01 15:18:37

To be temporary disabled, they sure do stress you out. The online & call center are really no help! This is the worst service ever

Review №86

2022-03-30 17:40:35

Last payment i had was January and been trying to call for over a month now.

Review №87

2017-12-21 20:34:16

Lame brains that cant even follow simple direction.Told multiple times my new address and they still get it wrong even after they are told the correct address on the phone and in person.Lame asses.

Review №88

2015-11-17 15:38:12

Normal local government agency. Long wait times and rude staff. But its in a clean and nice location.

Review №89

2018-01-03 17:18:44

I put all my imformation in only to be told the system is full then to be hang up on Just plain pitiful Its like dealing with grammar school Wake up people and quit being so stupid

Review №90

2019-07-29 22:15:59

I have called 15 times in 3 days and can not get a live person. Very frusterating!!!

Review №91

2017-12-04 23:25:46

This people are the devil, there a bunch of lasy pigs, with rude attitudes, like if they work for free, they got me more sick then i was before.

Review №92

2022-01-28 17:48:28

For the people who rated 5 stars. Did they pay you for that?

Review №93

2020-01-20 17:40:45

Some of the staff not all. don’t know what they are doing and a bit rude

Review №94

2017-08-02 20:30:48

I called for 3 days straight no answer cant get through they just hang up on you..m

Review №95

2023-10-31 21:57:41

Great customer service!

Review №96

2022-12-05 19:04:56

Always difficult to get anyone on the phone to help

Review №97

2016-09-28 22:21:23

Security personel and workers help you out and explain everything accordingly

Review №98

2019-02-19 19:03:32

Quick and clean office. Friendly staff too.

Review №99

2023-02-15 18:35:40

No waiting, nice experience

Review №100

2020-07-22 20:19:30

Closed due to coronavirus.

Review №101

2023-11-10 18:31:39

It’s it open today ?

Review №102

2022-01-26 22:12:32

Waiting list for a very long time, be ready for that....

Review №103

2017-11-16 16:58:50

Great experience, fast and simple resolution provided.

Review №104

2023-08-24 19:05:26

Not helpful in anyway.

Review №105

2017-08-24 05:24:53

Very helpful, was out of there in about 40 minutes

Review №106

2016-06-02 22:01:09

I give 5 Margi was kind

Review №107

2017-07-29 04:22:10

Staff are very helpful and professionals..

Review №108

2019-02-26 21:16:55

Service is pretty quick.

Review №109

2022-09-28 16:56:39

Good fast service

Review №110

2016-11-28 17:59:31

They were very helpful

Review №111

2016-11-26 19:02:43

Very fast and effective

Review №112

2017-11-02 19:37:09

Awesome customer service

Review №113

2017-06-26 15:47:00

Horrible.

Review №114

2020-08-15 01:09:01

Nice Location.

Review №115

2016-08-03 00:07:23

Ugh

Review №116

2015-12-15 18:06:31

Rude staff

Review №117

2024-07-03 18:29:05

I don’t even know where to start. The staff is super helpful. Very nice and clean area and office. Organized and everything goes nice and smoothly. Katrina, I hope you read this. I have never ever met you in person. I was very very fortunate that I got to speak with you twice over the phone. You are truly an Angel from above. I’m so thankful and I can’t thank you enough for your outstanding and phenomenal work that you do. You are a blessing to all that come in contact with you. I thank you with all I stand for and I thank EDD for having such wonderful employees. I give you all a 10 star out of 5 stars.God bless you and all of our families.

Review №118

2024-07-02 19:15:52

They never answer calls !!!

Review №119

2019-02-26 00:26:26

Terrible service, a dark-skinned man with braided hair treated me in the rudest way that could be called racist, just because I spoke to him in Spanish and asked for an interpreter, he started yelling very loudly, just because I didnt have my claim ID, I gave him my insurance number. and he began to yell at all the people who were in the room that everyone please have their ID number ready because because people who did not have the number made his job more difficult it made me feel so bad because in front of me two people They didnt have it either and the very kind man helped them and with me for only speaking to him in Spanish he behaved in a racist and rude manner.

Review №120

2023-07-20 04:18:45

They attended to me very quickly

Review №121

2019-08-02 17:50:57

Excellent

Review №122

2020-07-27 17:23:55

Good place