Burbank Village Apartments in Valley Village

Review №1

2024-01-29 17:51:45

Lived there for 2 years and it used to be great until the new property manager arrived. The lack of communication and responses has been ridiculous. She is literally NEVER on the property when she is supposed to, never answers calls, never answers emails. Took almost 2 months to return my security deposit (which goes against CA law).

Review №2

2022-11-21 07:34:14

Great apt complex! Well managed, clear communication, and regular improvements to the units and grounds. Ive lived in over 20 apts, so I have good experience to draw from. The appliances are top grade. After moving in, they installed Nest devices in each unit to control the air/heat. That has really helped my utility bills. The complex is cleaned daily, with a maintenance person here twice a week. Clean laundry room, small gym but good equipment. Gated parking under the bldg, secure entrance. The manager lives on site, along with having a designated office so she is readily available and keeps an eye on things. I could go on and on. Photos on the website are accurate. When a unit becomes available, snap it up because they go quickly!

Review №3

2024-01-29 19:28:47

Terrible management. Took over 3 weeks to review my application because of TERRIBLE communication. Multiples emails, calls and visits were not enough to receive an answer and then was denied. Still haven’t been refunded my holding deposit which I am supposed to receive IMMEDIATELY because of application not being approved. They are never open for communication. Terrible management.