Presentation on Map Reviews Nearby

Buffini & Company in Carlsbad

4.8 (199) 6349 Palomar Oaks Ct, Carlsbad, CA 92011, United States

Categories

Real estate school

Location on the map

Carlsbad, San Diego County, California, US

Phone: +1 800-945-3485
Site: http://buffiniandcompany.com/

Opening hours

Monday:6 AM–5 PM
Tuesday:6 AM–5 PM
Wednesday:6 AM–5 PM
Thursday:6 AM–5 PM
Friday:6 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.8

199 Reviews for Buffini & Company 2024:

Review №1

2024-06-05 19:02:32

Kevin, who is on the Customer Support team was amazing. We worked together over the phone for about 40 minutes. Kevin was very patient with me (I knew I was asking him the same questions over and over, in order to ensure that I understood). Kevin made a point to email me step-by-step instructions, and walk me through areas of concern in order to fix the issue I was having. Which we did. Thank you Kevin for all of your time, dedication, and effort to fix my issue. You rock!!!

Review №2

2024-04-10 14:54:07

Ive never run into a more efficient and pleasant response team, anywhere, than the response team at Buffini & Co. Many companies have chat bots that inevitably lead to frustration. These are real people, with excellent knowledge, that move fast. Im impressed each and every time I converse with them and come away thrilled that I didnt have to chat with a computer.

Review №3

2024-01-19 22:13:24

Eric Plascencia was phenomenal. I needed help importing my spreadsheet of clients onto PRO. Eric was patient and could answer any question that I had. He went over and beyond the task that I originally needed assistance for. EVERYONE that I speak to at Buffini and Company is SO professional, helpful and kind.

Review №4

2024-01-04 16:30:01

I have been a Buffini & Co member since 2006. I joined as a new agent and my coaches at Buffini have guided me to thrive in the difficult market of 2008-2011, to open up my own brokerage in 2011, and now where I have offices in two different cities. They teach the only way that I can imagine doing business and along the way I have met some of my very best friends. Buffini & Co. has given me the opportunity to change my life. I did the work, but they showed me the way and provided the opportunity. If you are a new agent - take 100 Days to Greatness and then hire a coach (you wont be ready; take the leap of faith).

Review №5

2024-05-07 20:11:34

So easy to go to the chat box for answers to questions!!!! I dont have to wait for a callback and can proceed with getting my work done!!! I highly recommend this company!!

Review №6

2024-01-09 20:08:08

Erin was absolutely amazing and walked me through the process until it was perfectly done. I was working on importing a file with my contacts and so. So patient with me and fixed the problem 100%. Thank You Erin.

Review №7

2024-02-23 16:23:08

Best coaching and training company in the world. My business, family, team and community would not be where we are today without them. Ive been a client since 2008. They are excellent in everything they do.

Review №8

2024-01-10 17:41:38

Thanks ChaniceB for your assistance today. I was concerned about my clients receiving my first marketing letter and you helped me with a prewritten (ty Brian) introduction letter to email them what was going on. Telling me about the test email helped me feel even more confident about sending out my email! I am such a better realtor with your help!

Review №9

2024-05-29 21:26:17

I reached out for help. It was maybe 3 seconds and Chanice came right on. She answered my question and I was on my way to marketing from this AMAZING company. Thank you Chanice.

Review №10

2024-06-11 21:59:46

This course is a gamechanger! I would recommend it for any business. Thank you Buffini for providing an amazing course and customer service!

Review №11

2023-08-08 15:10:46

Its very seldom unfortunately that Im the most important person in a conversation or in a group project. However, Buffini is so fortunate to have a great guy [Kevin S) working for and with them in their Customer Relation department. He was interested in my problem and totally made me feel like I was the only concern or call in his day. He was focused, capable, articulate and fun!I was given a solution that was comprehensive and workable. I dont normally feel like I receive a solution that needs no follow-up or further effort to resolve a time-sucking recurring problem. Kevin made not only my problem his but he gave his best effort to resolve my problem with easy to follow instructions, a ton of options, and impowered me to do my job better.My Boss will be very pleased that his Real Estate Team is stronger and more efficient due to Kevins skill in leading me to solve problems quickly. I cant say enough about my experience with this Buffini Customer Relation department they seem to all be a well organized Team. It is so refreshing to be told I dont know, but I know another team member who can help. And they were right. Kevin thank you - keep it up Buffini is an awesome place for you to grow and succeed. I wish you the best. You gave me your best and I truly appreciate you.

Review №12

2023-12-18 20:45:18

The Client Care Team at Buffini & Company is another example of how a company can lives its core values. The team never fails to make me feel valued as a client - and is consistently able to address my needs in a timely and professional manner, with a personal touch.

Review №13

2024-03-27 19:45:01

Erin was helpful, pleasant, and a valuable resource to point me in the right direction!

Review №14

2023-11-08 15:52:14

Coach Julie has helped us reach new high levels in our business and lifestyle! I do not know what I would do without Referral Maker CRM! It helps me prioritize tasks, calls, notes and pop bys that keep me in flow with our clients. It helps me track just about any aspect of the business, too numerous to note here. I use Referral Maker all day long to help keep me on track. Other resources too numberous to mention as well. I say try it as it is an incredible bang for the buck! If you are looking for coaching and systems to help you reach the next level, you have come to the right place!

Review №15

2023-08-21 17:19:02

My call to the client support group in Buffini was amazing!!! Erin was so patient and helpful, with all the answers I needed. Thank you Buffini & Company for have such wonderful support.

Review №16

2023-08-15 20:44:21

This is a class-act company. Their philosophy is incredibly different than what Ive experienced with any other coaching company - its very personalized, its thoughtful, it brings in facets of your life such as health, finances and relationships to help you be well-rounded. I am very happy to have learned about Buffini & Company early on in my real estate career. My coach Adrianne has been so wonderful to work with; helping me use my own mind power to not see things as challenges but as opportunities. Its supercharging my growth!

Review №17

2023-08-15 13:58:49

I have been working with Buffini Referral Maker for years now and I am always impressed with their customer service. If they dont know the answer right away the always get back to you. They are prompt and responsive. I appreciate the way they do business.

Review №18

2023-10-30 17:15:48

I needed to make some changes to my account today and I had the opportunity to chat with Chanice B. I am so appreciative of the time and care that was taken with me. If I could give 10 stars for the customer service, I would.

Review №19

2024-01-30 19:17:17

Their Support is second to none. Between the Coaching, CRM and support they give you cant help but to win!

Review №20

2023-06-07 00:11:16

Such a great company. The coaching is incredible. Im just lodging this 2-star complaint because their tech (their CRM) is so incredibly frustrating to use. Every time I use it, it makes me question my long-standing relationship with them. Not a match for how awesome they are, AT ALL.

Review №21

2023-02-03 17:38:39

There are so many layers in being a successful Real Estate Broker and having a healthy business database is KEY to my business. I recently worked with Kevin Schmidt at Buffini so he could remind me of all of the amazing features of the Buffini & Company CRM so I could maximize my database success. He is amazing and I am so very grateful for all that he showed me and how he guided me through the system. Thanks so much, Kevin. Youre the best!

Review №22

2024-05-15 17:38:49

Excellent customer service. Buffini practices what he preaches!

Review №23

2023-03-24 18:06:09

Brian Buffini and his company have changed my life & business for the better by improving my mindset and also through coaching. I would not be in the position I am today, enjoying a great lifestyle, amazing relationships with family & clients and a thriving business if it wasn’t for them. We are forever grateful… thank you so very much for all that you do 😊

Review №24

2023-09-27 14:43:44

I ordered a workbook for the Essentials class. Unfortunately, the workbook was mis-sorted by UPS. I offered to purchase another workbook just to make sure I had one in hand before we started the class. However, I was told there was no need to purchase another workbook. Another one was shipped out, free of charge. Thanks!

Review №25

2023-04-26 17:19:21

Kevin on the client care team “actually” does go beyond what’s required and never rushes through issues. He makes sure I’m satisfied with Buffini’s marketing services. I sent him an ad I created to put on my monthly Items of Value and he caught where it didn’t fit properly. He took the time to actually fix my ad better than my expectations and even pointed out a few more changes that would give me more credibility!! Way to go Kevin. You Made my marketing day! Steven Young, Jr.

Review №26

2023-07-01 16:35:02

As usual, KUDOS to the amazing client support team at Buffini. There was a hiccup with my mailer this month, but the customer service they provided to get it remedied was prompt and thorough. Appreciated that!!!

Review №27

2023-10-11 15:31:25

I have been working with Buffini & Co for around eight years now and it has been such a game changer for my business. I have had a great time receiving coaching with my one on one coach and the support for Referral Maker CMA is top notch.

Review №28

2024-01-05 15:54:53

Very beneficial chat session and my time was valued so problems were solved quickly.

Review №29

2022-09-15 18:58:50

Kevin was awesome. He helped explain and walk me through setting up my email and letter signature. Also, showed me a few other items on the CRM. Great guy and really great customer service skills.Looking forward to working with Buffini and Company!!

Review №30

2022-01-05 18:41:51

I wanted to say thank you to the online chat team/support. They were all so helpful in me getting out my first marketing email. Was a lot of new steps that I needed help navigating. Each and every time they had the answers I needed to get the job done. Not only a great company for what they offer. But great support to help you use the tools as well.

Review №31

2024-03-15 16:39:52

Chanice made it easy per chat to take care of my request!

Review №32

2023-09-07 13:36:55

I owe much of my success as a new agent to Buffini & Company. The best in the industry hands down, thank you for your services and attentiveness to detail.

Review №33

2022-10-19 18:44:07

I cant say enough about the AWESOME customer service I receive every time I have questions. Zach Jones particularly impressed me with his calm demeanor and assiduity. He followed up on every question and had solutions to everything. Thanks Zach! Buffini Co. did a great job in hiring you!!!!!

Review №34

2023-01-16 19:53:05

Erin M. helped me get through a very frustrating issue in trying to download a graphic for multiple clients. Erin M. was SO patient and was very considerate and helpful, and she hung in there with me and made sure she got what I needed. Fantastic service that really helped me!

Review №35

2023-10-06 16:36:27

The support team at Buffini is Magic! They know their STUFF. Just worked through a few questions with Erin M on Chat and She. Is. Magic! Thanks for looking out for your members!

Review №36

2023-01-05 19:55:01

Zach has a lot of technical knowledge for importing emails, creating a signature as well as choosing the various marketing materials to send to your data base. Zach has an immense amount of knowledge and excellent communication skills to lead you step by step to get everything set up. I highly recommend talking to Zach at Buffini!

Review №37

2022-03-09 22:18:25

I am so happy to finally have something that is so user friendly. For the most part, I can maneuver my way around and find the answer. When I do have questions and go through the chat, the response is always quick and the explanation is understandable and not more confusing. It is nice to have the Priority Action Center that helps you track the various ways to reach out. This is a great product for just about any type of business!

Review №38

2022-08-04 21:34:09

Just wanted to give a shout out to Zach Jones! I had an issue with my monthly flyers. Zach was able to figure out the issue, send me the updated flyers and all with a smile! Thanks for an amazing experience, Zach! I appreciate your professionalism and the awesome customer care experience!

Review №39

2023-06-20 18:34:43

Erin M. was great to work with! Very knowledgeable and able to effectively assist me navigate my questions to successful resolution! Great experience. Thanks Erin M.!

Review №40

2022-03-23 18:24:11

Buffini & Company customer service is exceptional! Their employee Amanda Brown went above and beyond to help track down my lost package, and make sure it shipped again around my out of town schedule. She was very responsive and even follow up with me a week after! I appreciate her professionalism!

Review №41

2022-05-24 21:42:24

Rebecca H. was extremely helpful in showing me how to export my data base. She went above and beyond my expectations in her service to me. The best way to communicate with Buffini & Company is to use their built-in message system. Its fabulous!

Review №42

2022-06-13 22:47:07

The level of support and professionalism is top drawer! In the many years I have been with Buffini and Company, I have always had a positive experience. That is so refreshing in this day and age. Thank you to each member of this worthy organization.

Review №43

2021-05-26 01:10:47

I had wanted to call customer service but had very little time. I decide to do a chat session to be quick and it also would information in writing. I went on and Erin helped with what I needed for tonight. With the information she gave me I may be able to complete my project tonight but if not I will have a good start on it. I am planning on calling into customer service tomorrow morning. It is great that I will already have a start to what I am doing.Thank you Erin for your helpCaroline Dixon

Review №44

2021-04-16 21:44:39

Sometimes words dont do justice. Let me try... Since the beginning the value Ive received from this company (made up of people mind you) has been a breath of fresh air compared to many of the other services to reach, maintain and find new clients. Its not cookie cutter and or strictly automated. It requires I put in the manageable work for the best results and tracks it all. The support is amazing and quick. Most of all they share the same values as myself and my business. Care about the client, reach out to them occasionally and give knowing it will come back in a way to continue to be in a position to care and give even more.

Review №45

2021-03-14 00:21:34

I have been part of Buffini and Company for years. Occasionally, I need to call in with a question or to get some help with something. The Client Care team is the best! They always treat the issue with sincerity and within minutes I am off and running with some new answers or help. Never an issue with the Client Care team at Buffini!

Review №46

2022-02-17 16:09:14

Beth from the client cares team was so understanding and so helpful to get my problems solved when I called over the phone. You have a great clients care team and Beth had such a great heart and empathetic mindset and you really need that as the foundation for an incredible business!

Review №47

2022-03-04 16:25:13

The support team at Buffini & Company is awesome. Every time Ive connected w/ them via the chat feature, they have been friendly, response and very professional. Service beyond my expectations! THANK YOU!

Review №48

2023-02-22 21:33:00

I love the coaching, I love the CRM, I love the program, but most of all, I love Buffinis Customer Support and Online help system! They are so helpful and extremely quick to respond! Simply amazing!

Review №49

2021-03-08 18:43:51

Have taken a couple classes with Buffini & Company and they are great!! Recently, I lost access to their Referral Maker CRM and had not done an export of my client data. I reached out to customer service and Christina told me the IT team would do an export immediately and email it over to me. Top Notch!!

Review №50

2023-06-19 16:07:54

I am a long time Buffini member... I was wondering how to do a mass update on a task. Once again, Erin in their support group quickly jumped in and gave me instructions. Buffini & Company has always had, and continues to have, awesome support for their members!! Thanks Erin!!

Review №51

2022-04-26 21:02:14

Buffini and Company is the Very Best to help all agents enhance their business and life. If youre new - get a great start with Buffini and Company! Ive been apart of this great company with One2One coaching since 2002. I wouldnt go anywhere else! OBTW, I am never too busy for you and your referrals.

Review №52

2023-06-26 19:34:43

I have been working with Buffini & Co in their Referral Maker CRM program for 7ral years now. Really great service and help always available.

Review №53

2021-08-03 20:28:13

Buffini & Co. takes really good care of their customers! Their Chat Feature is above and beyond better than any I have ever used for any business Ive dealt with. I get immediate answers and their staff is highly trained and professional!

Review №54

2021-03-30 00:25:44

Great company with great professionalism and great communication. I have gained so much from Buffini and Company. Skill, education, professionalism, friendship, an AMAZING COACH that has helped me build an AMAZING business as well as improve all aspects of my life. I can not possibly list all that I have gained since joining this community.

Review №55

2022-09-14 18:12:06

Erin was quick to respond to my questions on my online chat! She was solution oriented and even let me know she would follow up! I have no doubt she will!

Review №56

2021-04-02 21:58:25

I have been working with Buffini and Company since the beginning of the year. Everyone at Buffini has been excellent. However, I recently upgraded my membership and began working with Lissa McEleny, my Success Consultant. She helped me make my most recent client appreciation letters look fantastic and is scaffolding me step by step through a process that can seem overwhelming. Thank you Lissa! Thank you Buffini and Company!

Review №57

2023-10-17 19:54:05

Erin is an amazing helper, great service, very knowledgeable and helped me solve my problem in no time.

Review №58

2023-09-21 20:22:44

Zach Jones, a Client Care representative in Buffini & Co, is awesome answering all my concern on billing and quick in response all the time.

Review №59

2022-08-05 18:32:41

I have been with Buffini & Company in different capacities for about 8 years now and cant say enough about this incredible organization! The care they have for each member is unmatched and their desire to live up to their company motto on a daily basis consistently happens! They have and continue to impact my life greatly!

Review №60

2021-03-25 22:49:32

Really appreciate the professionalism and culture within the company. If you are looking to put structure into your business that is married with good vibes and referrals--the Referral Maker CRM is a great one to start with! Questions and concerns are addressed quickly.

Review №61

2022-03-01 20:42:47

I signed up for the 100 Days to Greatness. The call center has been absolutely wonderful in assisting me with all of my questions. So far I love how this CRM works and I would definitely refer this training program and CRM to others.

Review №62

2022-08-31 20:35:01

Oh my gosh, I phoned in one question, Mr. Zach Jones was awesome. He walked through the issue with me. Had me cooking with gas in a second. Very professional, very cordial and extremely helpful.

Review №63

2022-05-03 22:11:09

I love how quickly you get help on the chat option. Very friendly and quick to resolve your questions. I prefer to chat and Erin M was outstanding! Thank you Erin for your help today, you are awesome :)

Review №64

2021-03-04 02:23:51

Eric, you were absolutely fantastic on walking me through so much tonight. I had a very important email that needed to go out. normally my assistant takes care of these things. I knew nothing about this program. Thank you for all the Your patience. Your the Best!Teresa Morgan

Review №65

2021-05-17 17:22:22

Chanice Bar is an amazing CSR! She was patient and very professional. She helped me upload my name to my email signature. After manually signing my name to monthly mail outs for over two years I was so grateful for her help. Its the level of Customer Service that I have grown to expect and appreciate from Buffini and Company. I would highly recommend the Referral Maker System to any agents that are looking for a way to grow their business and become successful.

Review №66

2020-02-19 17:36:49

I think its a great system and has awesome support. However, I am using a different system and no longer need their services. The sad part is the hoops you have to jump through to cancel.1) You cant do it online so you have to call and then get transferred to a voicemail2) If you are lucky enough to have a live person answer, you then have to answer questions as to why you are canceling3) Cancellation will be effective the end of the next month which means they can charge you for one additional monthWhile this is all legal, its a hassle and the additional monthly charge is in the gray area of a scam.If you are wanting a professional CRM system then I recommend it. Buffini is a great company; it simply did not meet my needs but may work for you.

Review №67

2020-06-02 16:33:12

Great principles taught, i will carry what i have been taught through my career... but...i called and cancelled on Saturday (May 30) and then they called me on June 1. i am getting charged the final billing on June 1 even though i cancelled before i was charged. Apparently its in their terms or how they do things, but really? So as long as its in my terms and conditions, that makes it OK or right i didnt complain, just asked for clarification, and came straight to review.Again, good things are taught there. I think Brian Buffini is a terrific human being... but this whole policy or terms isnt sitting well.

Review №68

2021-09-23 00:34:54

Erin, was prompt, kind and very accommodating. Resolved my CRM issues more than adequately. Staff definitely holds up to the Buffini & Co Business Values

Review №69

2020-09-09 22:02:07

If you are considering this companys Referral Maker Pro, please know the following.The CRM is extremely far behind others like KvCore and not worth building your data base through their system. So in the end you will be keeping up with two CRMs.Whats inside the box. 100 printed letters and 40 or so cards.The problem is when you make time to sit down to do this, the system is set up to print 120 contacts mailing addresses which leaves you 18 short every single time. You have three options, print on your own, dont print at all or purchase another 100 from Buffini for $40. Lets be real honest, it costs them pennies to print this stuff. They are taking advantage of you!!!!Oh and if you are a new agent, they do NOT have examples of what to write on the 40 blank cards each month so they pile up. Dont let them lie to you like they did to me and try to provide you with examples. They put NO effort into their examples.Once you start you cant stop, I wish I had never started, it is a huge time suck and you are better off finding an alternative for direct mail. Youd probably have better luck dialing random numbers in the white pages.This product is NOT worth $150.00 -PS. Please keep in mind you will have to spend $75 per month just in stamps!!!!!! Very poor ROI.Value doesnt exceed price I promise!!Does this company even have CORE values?PSS. In three years NOT one person I personally know has said thank you for these amazing letters each month, there is so much useful information

Review №70

2022-08-18 19:41:00

Both Anika and Erin are superb. They quickly, easily and skillfully guided me through a series of frustrating challenges I was having on the website. They turned my frustration into praise! :-)

Review №71

2022-09-14 19:15:30

Erin and Anika were lifesavers today! So patient!!! Im sure they have no idea how helpful they are and what a great job they do and their patience!!! Amazing!!! Thank you so much!!!

Review №72

2022-04-19 21:16:31

The customer service I received from Eric Plascencia has been exemplary. Buffini clients like myself are able to understand the power of the Referral Maker CRM because of his support. Please thank him.

Review №73

2023-07-14 14:04:11

Erin at Buffini was very responsive and helped figure out what I was doing wrong! Just need a little patience on my end!

Review №74

2024-03-05 16:05:59

Chanice was quick to respond and got me the information I needed right away. Thanks

Review №75

2021-10-04 19:55:50

Today I reached out on the Brian Buffini & Company website looking for a referral for a realtor in Tucson, AZ and Rock Hill, SC. I was very graciously given names for both areas to look into. I worked with a fabulous Brian Buffini agent in Connecticut and want the same level of attention with our next move. Thank you so very much for your help!! I love the Brian Buffini podcasts even though I am not a realtor.

Review №76

2021-03-10 18:03:29

Great customer service! They are real people answering your calls and they listen. Not a long wait time for someone to help either! I called billing for something and billing also gave me answers to something else I was trying to figure out since I was new to the platform. Any time I email or call with any questions, they always come through for me!

Review №77

2021-04-09 18:16:41

I reached out to Dena with the Customer Service team and she was able to answer my technical questions with the Referral Maker CEM, as well as place an order for referral stickers for me. Everything was quick and painless. Buffinis Service is second to none!

Review №78

2022-04-29 19:52:58

Zach helped walk me through several parts of the CRM program. I was new at this type of training and he was very patient and supportative at all aspects of the opportunity of the Program. Thaniks and hope to get you again, even though I admit everyone have been pretty exceptional . Thanks, Tom

Review №79

2021-04-09 19:20:36

The Buffini Help Staff are fabulous! Omar answered my AssistantsMarketing Campaign Questions quickly and explained how to adjust information efficiently. The knowledgeable and friendly demeanor exemplifies Buffini & Companys professional attitude towards Marketing!

Review №80

2022-01-07 21:16:24

Ive been with Buffini and Company for 25 years this Fall. The take their mission statement (To impact and improve the lives of people) seriously. Erin in Client Care helped me with a small issue today and as has always been my experience, she did it with class and competence.

Review №81

2022-10-21 17:06:44

Zach was amazing at helping me work on my marketing issue. He took on the task and solved the problem. AND was very nice, warm and friendly while helping me.

Review №82

2021-03-13 00:05:18

Dash Real Estate Group (in Vancouver, Canada) just had a very useful hour-long training session on Referral Maker with Jessica. She patiently showed us all the features that can better augment our current business practices. It was a pleasure to have Jessica train our team. Thanks again!

Review №83

2022-06-30 22:03:23

Recently suspended membership pending retirement.Used RM CRM for past 7 yrs with absolutely no issues. Attended several events with Brian Buffini and Joe Niego. Would highly recommend events and system to new and experienced agents. Brians podcast is also excellent.

Review №84

2021-03-09 23:46:56

I had to contact BB&Co. today regarding my email. It was solved and while I was in the Chat room I was able to ask a few questions about the 100 days of Greatness traning. The answers I received were answered thoughtfully. Im reallly enjoying the traning and so glad I joined with others from my brokerage!!! Thank you!!

Review №85

2021-04-09 20:58:49

Chaz was great at helping me navigate through my Direct Mail experience with the Referral Maker Item of Value system. I had been sending letters out directly by myself. Transitioning to the direct mail being sent via Buffini and Company posed some unanswered questions and issue and Chaz helped answer my questions and get me on the right track. He was just great! Thanks Chaz!

Review №86

2022-03-30 21:16:39

I have learned and grown so much since joining Buffini and Company almost 9 years ago. The staff is top notch, always helpful and encouraging. The coaching program is the BEST, it is based on real life, YOUR life, not some version someone else has for you, based on what you want your business and life to look like. The results are not pie in the sky, but attainable for anyone willing to put in the work and LISTEN to their coach. Erin Mabrito just helped me with some tech issues on the CRM (which is amazing by the way) and she is so helpful!

Review №87

2021-01-27 19:00:46

This program overall can be very useful for Real Estate professionals. However you can do these things on your own without paying Buffini and Company $150 a month. I just called and cancelled my membership but will continue to use many of the things I have learned from Brian Buffini.Do yourself a favor and get your own monthly mailers and send them to your SOI. You do not need to pay this company $150 a month for this. Also they are charging me for an extra month when I called and cancelled. Really poor customer service.

Review №88

2022-05-13 12:10:01

The first comment I have was that Miss Char has the patience of Job! She took the time to walk me thru the Referral CRM. We were setting up my first E reportI have 400 contacts A+ contacts from 27 yrs in the automotive industry with Toyota and needed to get the ball rolling.My only suggestion is that the training videos should require that Week one students must talk in person to someone just like Miss Char. Your awesome!PS And by the way, if you haven’t spoken to a trainer yet Miss Char Is your go to person who will get you started on the path to the Good Life. (referrals work)Miss Char, Thanks again for your excellent instructions.Odell Braswell-American Way Real Estate(TN)

Review №89

2023-06-13 14:34:42

Chanice was so helpful getting me set up for our monthly mailings! Excellent service, as usual. Thank you

Review №90

2023-01-16 23:10:19

Buffini and Company has been supporting me and my business for 19 years! Their support and systems provide the tools to help me keep my business on track. Thank you BuffCo!

Review №91

2021-03-23 21:00:33

I used the online chat to avoid from calling because I was short on time. I happened to get Dena, who was efficient with helping me with the questions I had. Thank you Dena for a good online chat experience.Octavia Samuels, RealtorCentury 21 Gold Key Realty

Review №92

2021-07-09 03:47:44

Ive been a member of their business coaching and marketing systems for many years. If you want to practice real estate in a manner that puts relationships above transactions, and elevates you to a trusted advisor instead of just another agent trying to make a sale, this program is for you. I confidently and highly recommend this company.

Review №93

2021-03-18 19:49:44

OMG!! Jessica D was SO incredibly patient with me. I had to change all my personal information on my email and letterhead signatures and she couldnt have been more helpful, kind and patient. I had been dreading making these changes, and she made it super easy. Thank you Jessica!

Review №94

2022-04-06 22:17:37

I use referral maker and listen to his podcasts on Pandora. I always walk away a better human.Brian Buffini and Buffini & Co. is a class act. I always get great customer service, with a smile :)

Review №95

2020-02-13 17:38:28

The CRM system is terrible dont sign up for up for it. Find another program that will be more effective and less expensive. They were evasive about the terms and conditions, on the last day when I thought I could cancel for free, they said that I would be billed regardless for that month. This not only disappointed me, but marred the end experience. My representative with the initials E.S. was not helpful in resolving the outcome. He simply gave a canned apology and transferred me over to the billing department. The billing department, must be flooded with complaints and refund inquiries because you will get a voicemail. The representative with the initials M.A from the billing department left me one message on the same day, when I tried to reach him again on a couple different occasions, I got a voicemail. He hasnt returned my calls to discuss my grievances. M.A. made the minimum effort to not have to deal with the situation. His one lackluster attempt to reach me fulfilled his resolution obligation, he added the call to his notes in case it came up again and moved along. In actuality, trying to resolve the matter would mean putting in additional effort to call me back again. Buffini has my money, why bother? E.S. & M.A. knew I was upset with the CRM system and offered ZERO support because it was of no benefit to them. E.S. in the sales department met his sales quota for the quarter and had moved on to make this months sales goal. M.A. in billing sent me an email of my cancellation and that I would no longer be billed. I should not have been billed in the first place for the worst, low budget, junk of a CRM system. This CRM system did not even work for the first couple of weeks of the Buffini Program. Yet, Im paying for it. My group had to make multiple calls for tech support, but we complied and were excited for the program. The tech issues in the beginning were big gaffs too, not minor issues.The Buffini System with Brian Buffini was great, but this CRM situation has marred my experience. Proceed with caution, go through the terms and conditions with a fine tooth comb, avoid the CRM system (there is better for less). Above all, the charleton representatives will leave out important billing details, just skip the FREE TRIAL that is not free after all. Dont fall for their coercion and get a different CRM system, DO NOT SIGN UP FOR THEIR CRM SYSTEM.

Review №96

2021-05-20 00:18:27

I have been a member of Buffini & Company in one capacity or another since 2004. I cant imagine ever not being affiliated with such a positive and growth oriented organization. And the best part is, somehow, everyone who works at this company embodies their mission to impact and improve the lives of people. They lead with value and their methods and teachings are anchored in basic and no long common values.

Review №97

2022-06-06 14:43:55

Erin M just helped me so much - I am admin for Angel Comeau and he taught me how to do something. Oh gosh I am so excited to learn this. Great job Erin.

Review №98

2024-01-12 22:46:54

Always Informational, Always Innovative, Always Relationship Centric. Love this Company.

Review №99

2022-06-28 21:15:21

I just had a wonderful experience with Erin, Client Care. She was able to assist me with my training schedule. So excited!!

Review №100

2017-11-17 20:56:17

Buffini & Company is responsible for my rising income year-in and year-out, no matter what the economy or local market does. Its a proven path to walk that creates more time for family, more enjoyment working in the real estate industry, and a much better overall life for me. The community of Buffini & Co staff and like-minded agents with whom I get to trade ideas and referrals is phenomenal. Without question, this system and approach to clients is unmatched anywhere else in the industry.

Review №101

2021-06-30 16:09:20

I am a HUGE Buffini fan. Have not had the best luck with mentoring portion but every other aspect has been amazing. I just had an encounter within chat with Baylee V and it was an extremely helpful experience. Baylee took care of my team with masterful efficiency and an extremely pleasant disposition.

Review №102

2023-01-25 19:20:08

Have had great experience today with client care. Cassidy was knowlegeble, helpful, and most patient with my questions, ansered them all!

Review №103

2021-03-09 23:08:46

Big shoutout to Chaz Triplett!!! He is THE prime example of customer care par excellence. Hes not only a pro at technology, but a superb teacher. Hes consistent, persistent and has got the patience of an angel. He knows exactly when to push and when to hold back, all using his wit and charm. It takes a special person to school a *dinosaur* like me and I feel so very blessed to have crossed paths with him. Hes definitely earned my respect and trust and I will *always* refer Buffini because of my experience with him. Kudos to Chaz. Hes a jewel.Kudos to Jennifer Dominguez. I value and appreciate her patience and willingness to make sure I understand before the call ends.And last, but not least, I have yet to come across anyone in Customer Care who gives me anything less than what I called for––what an amazing, wonderful, sweet and caring family. I feel so cared for when I call, never feel rushed, and I appreciate all that they do.Buffini Customer Care stands out amidst all the customer care experiences Ive ever had. No one even comes close!

Review №104

2022-02-25 15:52:09

Chatted with Erin because I was having an issue getting into my Buffini classes. She was great and found out my problem right away.Thank you ERIN!

Review №105

2023-07-05 16:01:40

I love the Buffini Referral Maker! I appreciate the quality of customer service I receive with any question I may have.

Review №106

2021-03-10 17:54:17

Having the ability to call Buffinis Client Care any time I need help with the CRM is only surpassed when Omar is the Client Care rep that answers the phone. Hes the best!Sam DwyerNorfolk, Va.

Review №107

2020-10-09 13:31:20

Horrible customer service. They do the thing when you cancel they charge you for another month. So take the referal from me... DONT BUY IT. Maybe 4 out of the 12 months of Referral Maker mailers are worth it. When I received a “Gift Idea” mailer I quickly realized that Bafooni is just a big advertising scheme. Think about it, you’re mailing these out to your sphere of influence, meaning your friends and family. You’re probably pissing them off already because you’re sending junk mail, so in the rare event they open it you’d hope it’d be something worth reading. I sell real estate not cookies. Listen - I’ll throw at the wall but it’s gotta be relatively close to what we’re talking about. The customer service is worse than the content. Bad deal.

Review №108

2022-05-02 17:47:04

Was pleasantly surprised to get sincere, honest service for once, Chanice Barr helped me pick the right plan for my business that aligns with my goals! Thanks so much! 😊

Review №109

2021-03-30 20:45:20

Eric was wonderful, and quickly helped me to solve my problem. I’ve always been extremely pleased with the knowledge, patience, and courtesy all of the team members at Buffini have shown.

Review №110

2021-03-26 18:50:44

The attendant was kind, professional and knowledgeable. I was satisfied with my experience. For some reason the survey salutation was to Sean. My name is Ron or Ronny Lee as my account would attest to. Thanks for caring!

Review №111

2024-02-11 04:23:22

Kevin Schmidt provided outstanding service and went above and beyond to help. He made sure I was taken care of. Thank you, Kevin!

Review №112

2021-04-12 21:45:06

Couldnt have asked for better service from Chaz today ~ made my entire year better! Top notch customer service and was extremely helpful and such a delight! Thank you so much for all your help and patience!

Review №113

2023-06-15 15:48:37

Cassidy is so helpful and responsive. Honestly, anyone I contact via chat is knowledgeable, friendly and super helpful!

Review №114

2021-03-31 19:51:40

I needed assistance with personalizing our monthly mailer and Omar was extremely patient, professional and thorough. Customer Service is exceptional! Thank you!

Review №115

2022-04-29 20:39:12

Im new to Buffini CRM, still learning :) - but completely grateful for my friend Erin M - Just amazing service, knowledge. Thank you Erin M.Gledis.

Review №116

2022-10-18 21:27:33

I am very thankful for Brian Buffini and his training company. He has made a huge difference for my business and he has given me more than I have ever paid.

Review №117

2019-05-15 12:21:35

Huge Fan of Brian and Buffini and Company. They have not only transformed my business but also brought balance into all areas of my life.As a professional in the Real Estate business for over 16 years, I can honestly say that Buffini and Company is the real deal when it comes to business coaching.

Review №118

2021-06-10 17:18:49

Hands down the best CRM in the industry. If you love building relationships, and would like to learn more about Working by Referral- you MUST check out Buffini and Company!

Review №119

2015-08-01 16:20:55

As a real estate professional I now get 120 emails a day. Many of them have marketing companies at the bottom. Buffini & Company is often one of them.Companies like this have made it a problem doing business via email because of all the spam it creates. I would love to be removed off of the master list, but I heard that will not happen.

Review №120

2021-03-05 17:02:52

Anika and the other service reps are friendly, helpful and patient with all of my questions and needs. It is comforting to know there are knowledgeable and friendly service reps always ready to help and add value to my business! Thank you all!

Review №121

2023-02-08 14:12:48

The chat with Erin today was super helpful and fast! This system and the people are amazing!

Review №122

2023-08-18 16:00:40

Excellent company providing timely market guidance, dynamic marketing materials, a top notch CRM, and friendly, knowledgeable staff.

Review №123

2017-12-20 19:07:45

I did the One 2 One coaching, and told myself I’d be patient with it, and it ended up being a waste of time and a lot of money.The coach never actually did any coaching, he would talk about his kids sporting events and stuff going on around the world, and when I asked him to please just focus on my business, he sort of blew it off. Every time he called, it felt like he just wanted to get through the convo ASAP. Like a guy going through the motions. An associate that heard us talk on speaker even said, “that was pointless”.The real kicker is he would miss appointments and I never got refunded for it. I tried being patient because Brian talks about patience, but 5 months is a lot of money for missed appointments and no real coaching.When I spoke with Buffco they pretty much said, sorry it didn’t work out for you. I’m glad others have done well with this program, but I obviously got the short end of the stick.

Review №124

2021-05-06 03:02:27

Customer service is amazing!! They follow up but not too much, great response time and always able to answer questions. Mathew Altamirano was the best!

Review №125

2022-01-20 18:07:59

Kevin was very helpful and I was very stressed. He spoke clearly and concisely so I could understand and was on the phone with me for over 30 minutes

Review №126

2021-03-09 01:28:39

Buffini is a wonderful coaching company who has helped my business grow. My coach is there when I need a push or encouragement. Buffini provides a national network of agents to connect with and use as a resource.

Review №127

2023-05-02 19:06:29

We love Buffini and Company. If you are looking for great coaching and you belief business is all about relationships Buffini coaching is for you!

Review №128

2024-02-09 23:31:43

Great service. Every time!

Review №129

2016-08-15 01:04:04

Working by referral, in any business, is the way to go! Buffini and Company has a proven method of doing just that. You will not regret your decision to be trained by this company, but you have to be willing to do the work ;)

Review №130

2023-06-12 20:55:44

I had a very specific question and was able to get an answer quickly! And they are e-mailing me the instructions... BONUS!Thank you!

Review №131

2021-03-16 20:03:21

Omar Aguirre was super patient with me. He is very professional and super knowledgeable. He went above and beyond to find a solution to my issue.

Review №132

2022-06-10 15:20:40

Client Care is SUPER helpful and great at fixing any problems you might experience. I greatly appreciated their help!

Review №133

2022-01-28 20:55:01

Chatting with a representative especially Erin has always been easy and I get the answer that Im looking for. (While using CRM)

Review №134

2022-02-28 22:21:32

Erin was Awesome! Very pleasant and accommodating. Took care of my issue.

Review №135

2021-03-11 18:40:15

Chelsea was a fantastic help today, and she was patient with all of my questions about setting up reminders for clients. Thank you!!!

Review №136

2023-01-12 20:05:55

Carletha was a huge help today. (Twice!) Great customer service and quick.

Review №137

2022-06-10 15:43:20

Kevin Schmidt is an awesome customer care rep and the one that kept me with the Buffini CRM. thanks Kevin.

Review №138

2021-04-23 20:05:40

Dealt with Amanda Brown this afternoon as a five year member and she has far exceeded my expectations in terms of communication, responsiveness and can-do approach!

Review №139

2021-04-27 17:08:08

Staff is amazing, always willing to help and ALWAYS doing the unexpected extras! Thank you to Erin for getting us all set up!

Review №140

2024-05-10 21:01:10

Excellent customer service!!

Review №141

2023-07-11 15:22:56

This is a company that really cares about your success and is rooted in integrity. They Walk the Talk.

Review №142

2023-07-06 18:30:05

I needed to find the recommended book list for our office book club and Erin sent it right to me! Love you guys!

Review №143

2024-04-04 01:18:54

Always gracious and extremely helpful

Review №144

2021-04-20 16:34:10

Client Care is very helpful when you are in need. The chat, makes getting the help you need quick and easy!

Review №145

2022-07-11 16:54:41

So far, Chaz Tripplett, has been an amazing coach! He is inspiring and patient. He deserves every cent he makes.

Review №146

2022-09-07 21:12:35

Erin has helped me a few times recently and she is great!!Thank you.

Review №147

2022-04-14 15:42:22

I have learned so much from the 100 days to greatness program, I would highly recommend it! Also the support staff is amazing!

Review №148

2021-03-16 19:23:26

Love, love love the chat feature. Anika was super helpful and found what I was looking for right away. Thanks Buffini and Company!!

Review №149

2022-03-03 15:45:57

Buffini & Company always provides the best customer service! Great training for agents and brokers, too!

Review №150

2021-03-10 23:46:48

I am a new agent looking to form good habits and providing the best service and I JUST LOVE how every time I have a question I can just click on the chat box and ask away.

Review №151

2015-01-26 20:44:59

Peak Producers is a systematic way to develop habits, attitudes and skills to help accelerate ones real estate career. Building a business by referral is the best way to go in my book!

Review №152

2021-04-14 18:21:42

Very prompt, friendly, accurate and quality information provided. This company really cares about me... and they dont even know me!

Review №153

2022-08-01 19:56:31

Erin M in client care is amazing!! Quick to help and very knowledgable. Thank you!!

Review №154

2023-08-18 19:07:17

Chanice answered my question promptly and accurately regarding Referral Maker. Thank you!

Review №155

2022-04-29 14:14:07

Buffini help line is and always have had excellent customer service! You Rock! Thank you for Karen Trujillo

Review №156

2022-09-15 19:07:18

They were helping me upload contacts and rework a file.. Much needed and most appreciated!

Review №157

2023-10-23 14:08:18

Buffini support is always top notch! Thanks Chanice!

Review №158

2021-03-30 15:54:18

Always professional, polite and effective communication. And, I received what I needed in a timely manner. Well done, as always, Buffini and Company.

Review №159

2022-01-31 21:15:41

Great customer service. I needed extra supplies and she placed the order for me immediately.

Review №160

2023-11-07 17:51:35

Wonderful and helpful customer service. Thank you!

Review №161

2022-10-19 22:51:04

Customer support chat is quick and saves me every time!Thank you!

Review №162

2021-03-25 19:51:29

Great communication! So happy I joined The Buffini Referral Maker! Highly recommend.

Review №163

2021-03-20 04:22:48

Thank you Buffini Support! Love you guys. Chat at weird hours or online Buffini. I am your problem child and you are the best!

Review №164

2023-07-12 21:36:45

Fantastic! Wonderful coaching program and overall program for real estate agent and others!

Review №165

2021-03-26 20:03:27

Im new to Referral Maker and every time I get on the Online Chat, I receive clear answers and it has made the process painless. Thank you.

Review №166

2023-09-15 19:56:38

Chanice B was wonderful and answered all of my questions.

Review №167

2022-07-22 14:22:46

A chat line that actually picks up fast and is a real human? That, alone, is worth a lot! Thank you!

Review №168

2022-08-26 21:03:28

As a newbie with Buffini, Im still learning where everything is. Your customer service and expertise is awesome!

Review №169

2021-03-18 16:37:15

They taught me how to go from decent to booming. I have added 30% each year with them. Dont second guess the system. Just do it for a year and you wont regret it.

Review №170

2018-08-07 23:45:06

I have been following Brian Buffini and his program for years. He always gives me the kick in the pants I need to remember what is important and reminds me that if I follow the program consistently it’s eveh better.

Review №171

2021-04-21 19:03:11

Awesome assistance from Dena B. I came in with a problem it was solved with ease in under 5 minutes. Highly recommended.

Review №172

2021-04-09 22:10:13

Dena B is fabulous in assisting with any questions you may have through Buffini Chat. Highly recommend Buffini & Co.

Review №173

2021-03-16 19:25:03

Customer care is wonderful! Chelsea via the online chat was extremely helpful!

Review №174

2018-05-02 16:53:36

Carol is fantastic! I had an issue and Carol handled it like the pro she is. Thank you so much!

Review №175

2024-01-10 21:48:30

The client care Reps Rock!!!

Review №176

2021-06-24 19:23:27

Great company, really helps me keep in contact with my valued clients :)

Review №177

2022-07-27 15:55:23

Exceptional customer service! Wouldnt want to work with any other company than Buffini & Co!!!

Review №178

2022-11-30 17:21:01

Customer support is great with the 100 Days to Greatness program.

Review №179

2022-08-29 18:39:01

Great assistance. Still waiting to see if my problem will be solved but very helpful nonetheless. Thanks.

Review №180

2021-04-20 16:03:11

Dena was great. She was able to answer my question and get me to the right place in minutes. Thank you!

Review №181

2023-06-12 23:49:51

Always fabulous service and advice. They walk the talk!

Review №182

2023-06-12 18:39:25

I cant wait for Brians mid-year Bold Predictions

Review №183

2022-09-13 18:32:09

Always so helpful and one of the best tools you can do for yourself!

Review №184

2022-10-03 18:53:28

Love it! Great support in the chat. I love that my questions are answered so quickly.

Review №185

2023-10-03 17:55:22

Very helpful & responsive agent - Chanice!

Review №186

2023-10-13 19:04:15

Quick response and thorough help every time!

Review №187

2022-08-31 18:57:42

Absolutely the BEST customer care. They are so responsive and helpful.

Review №188

2023-11-28 22:40:25

As always outstanding customer service!!

Review №189

2023-04-03 18:32:40

Erin is so helpful and easy to work with!

Review №190

2022-03-22 15:43:04

Wonderful experience having both Dena and Eric assist with a team roster issue.

Review №191

2022-02-18 23:23:54

Referral Maker Team is Extremely Helpful and always quick to respond.

Review №192

2022-08-24 17:26:38

Zach is awesome. Fixed my problem right away and answered all my questions.

Review №193

2024-01-03 14:17:08

Fantastic customer service!!

Review №194

2023-04-03 17:03:12

Chat service is one point. Fast! Efficient! Live person!!

Review №195

2022-01-31 19:00:32

The client care is super helpful and always there when I have a question.

Review №196

2022-08-24 19:23:05

Charletha was great assisting me with all my questions.

Review №197

2021-05-05 23:06:50

Very helpful customer and technical support! Always meet my needs.

Review №198

2023-10-09 14:45:04

All questions were answered quickly and clearly!

Review №199

2023-01-19 17:38:18

Zach Jones was most helpful, kind and very knowledgeable.