Brett Baker - State Farm Insurance Agent in Canyon Country

Review №1

2024-01-12 03:43:00

Bretts office has provided our family with outstanding service for many years. Over time, staff has changed a bit, but each of them have made such an impact on the customer service aspect with the attention to detail and welcoming conversation experienced with each interaction. Brett has personally taken time to assist and answer questions himself. Its clear how much he values his clients.Now let me shout out Jay, he has been beyond thoroughly helpful. There is never a rush when he is assisting me. Jay listens, explains and explores options when necessary. I have called him almost in tears and he managed to assure me that everything would be ok and guided me with the correct advice and created a sense of ease.If youre reading this in hunt of a new insurance company, you know its an important decision. You can pick any company, but why not choose Brett Bakers office where you will be treated better than just an insured individual.You wont regret your decision!

Review №2

2024-04-05 20:54:10

Jay at State Farm was great. He explained all the options available to me based on my current situation. It made me feel very secure knowing he had my best interest at heart. Keep up the good work!

Review №3

2024-06-04 07:20:29

At this time, Im changing my review to 5 stars.I have been in contact with Brett and there was a miscommunication and he is currently working to resolve my issues. But the issue with the agent happened and although no longer there, her behavior was unprofessional and could have resulted in harm.I gave this review 3 stars and if it were about Brett Baker, I would have given a 1 star review, just so I could describe how unprofessional Brett Baker is and the treatment Ive received from him personally. Including having a claim reported that was actually never a claim because after I spoke with Brett and discussed the deductible and how it would impact my insurance premium, I did not submit a claim and yet it was reported as such. Its showing up negatively for a zero dollar amount, but it is showing up as a claim thats having a negative impact by increasing the premium on another property that I own. In addition, I contacted the office and Brett personally, with the information I discovered that a claim was reported fraudulently and I was not a party to, and yet my name was the only name reported. There were 3 people involved with submitting the claim, my husband, the roofing company salesman and a State Farm adjuster. There was no wind or rain damage and the only leaks were where my husband had taken off an old solar panel system and didnt properly patch the roof. The roof was an old roof that had been on the house when we purchased it in 2005, the claim was in 2019. It had 4 layers and I dont know how that happened because code is 3. In addition, there were items being reimbursed for that hadnt been in place since 2005, when I husband removed them and for water damage that didnt happen. I was, after several calls told the claim had been closed and they werent going to do anything about it. But come to find out, on the website, the claim had in fact, not closed.The first time I contacted the office and tried to report it with a staff member, she called to tell my abusive husband what I had done, so I had to leave the house and leave her a voicemail, that if anything happened to me as a result of her call, I would hold her personally responsible. Mind you, I had a property with Brett for 13 years, some of those years running concurrently with this property that had the fraudulent claim. I have told Bretts office and the State Farm claims department that I needed a copy of the file so that I could file an identity theft report and after being told by two claims agents that I would receive a copy by email, I never did and when I called back the third time the claim had been assigned to an agent that told me it was proprietary information and I would not be receiving a copy. Im absolutely entitled to a copy of the file, as its having a negative impact on me.And if youve read to this point, Im giving Davante Carter, the office manager, a 5 star review and if I could rate him higher, I would. Hes been nothing but professional and helpful and has always followed up with me on everything he said he would. He explained something to me and I told him I knew that, but he should tell Brett, becausDidnt know how to change what was said, so I deleted some and wanted to say, at this time when I have no time, Ive been left on my own to try and find out how someone was able to make a claim against my sole and separate property and although a zero payout affected my premiums for years that followed.

Review №4

2024-03-13 19:47:48

I met with Jay.Calm, professional, funny and very knowledgeable. Loved the energy of the entire office and Jay answered all my questions. Very respectful and did not try to push any unnecessary services.

Review №5

2024-03-21 17:05:59

I was in a car minor accident. i went to my local State Farm office to get assistant filing my claim. A gentleman by the name of Jay helped me. Jay was a great help to me, Jay did everything he could to help me. i greatly appricated it. keep up the great work Jay, you eaed my burden. thx again

Review №6

2023-04-30 01:39:06

Above and beyond, every single time! Weve been with Brett Bakers office for over 20 years. We have had nothing but the best customer service. Located conveniently off Sierra highway they easy to find, and awesome to work with. Jay is one of their fantastic employees who makes sure your needs are met. I once called about 20 minutes before closing on a Friday and he stayed on the phone with me to add a recreational vehicle so we would be insured over the weekend. We trust them with all of our cars, toys, and home insurances!

Review №7

2024-01-17 23:42:18

This State Farm location is the most personal, professional, and kind office in my opinion.The staff “ hears” ” me and my concerns……and as a senior, it’s a welcomed relief someone is paying attention.Devonte tolerates me and humors me, and that takes patience . Thank you all in this location for your help through my changing needs. ✌🏼😊

Review №8

2023-06-05 17:51:47

I have been with Brett Baker and State Farm for years and years. He and his staff take excellent care of my insurance needs and my various plans. I appreciate all of the guidance that Brett provides. Recently, Enexer in his office has done a fantastic job with all of my additions and changes. I highly recommend Brett Bakers office for your insurance needs.

Review №9

2023-06-01 20:29:13

JayOnn and Chaning have provided exceptional service at Brett Baker State Farm insurance. Their professionalism, knowledge, and dedication to their clients are truly commendable.From the moment I reached out to them for assistance, they were prompt in responding and took the time to understand my insurance needs. They patiently answered all my questions and provided thorough explanations of the different coverage options available. Their expertise and attention to detail ensured that I had the appropriate coverage for my specific requirements.Moreover, JayOnn went above and beyond to find me the best possible rates for my policies. He diligently searched for discounts and explored various options to ensure I received the most affordable premiums without compromising on coverage. His efforts saved me a significant amount of money while still providing comprehensive protection.Furthermore, their genuine care for their clients is evident in their ongoing support and accessibility. Whether I had a question, needed to make changes to my policies, or required assistance with any insurance-related matter, they were always responsive and attentive. Their commitment to delivering exceptional customer service truly sets them apart.I wholeheartedly recommend Brett Baker State Farm Insurance. Jay’Onn and Chaning’s professionalism, knowledge, attention to detail, and outstanding customer service make them a valuable asset to anyone seeking insurance coverage. With them, you can rest assured knowing that you have dedicated employees who will go above and beyond to meet your insurance needs.

Review №10

2023-10-05 21:07:05

Jayonn Myles did such an amazing job with thoroughly explaining my grandmother and I with all adjustments and issues we had! He is very welcoming and really goes above and beyond expectations. Very clear communication and a warm vibe. Thank you for all of your help!!