Presentation on Map Reviews Nearby

Bow Wow Bungalow in Burbank

4.8 (199) 2711 N California St, Burbank, CA 91504, United States

Categories

Dog day care center
Dog trainer
Pet sitter

Location on the map

Burbank, Los Angeles County, California, US

Phone: +1 818-565-3555
Site: https://bowwowbungalow.com/

Opening hours

Monday:7 AM–8 PM
Tuesday:7 AM–8 PM
Wednesday:7 AM–8 PM
Thursday:7 AM–8 PM
Friday:7 AM–8 PM
Saturday:8 AM–8 PM
Sunday:9 AM–5 PM

Edit info

Total reviews rating 4.8

199 Reviews for Bow Wow Bungalow 2024:

Review №1

2024-03-15 07:21:08

Been taking our dog for years. Really warms my heart how much they seem to care for him and he for the wonderful people who work there. I cant recommend them enough.

Review №2

2023-03-14 07:19:29

We love Bow Wow Bungalow. Poppins goes to daycare about twice a week and also boarding from one night up to a week (~once a quarter). Conveniently located by Burbank Airport.Everyone is so pleasant, attentive and communicative in regards to Poppins’ needs throughout her stay. We pay for daily report cards during boarding and really look forward to the pictures and informative, quirky updates. We really appreciate the multiple webcams to see how her day is going and also the photo events they have during holidays (back to school magnet/valentines keychain).When we moved from Philly over the summer we were also leaving a wonderful doggy daycare and doggy friends. We trialed multiple daycares in our area (SFV) and found Bow Wow Bungalow to have the largest play areas both indoor and outdoor, with water area to keep cool during hot weather. All important things for an active German Shepard who loves laying in shallow water or lounging on rocks/raised cots whilst silently judging other dogs. Sometimes we joke that Poppins is so well behaved at daycare because she thinks she’s there to work and help her new favorite people keep the other dogs in line.Lastly, we love that the people at Bow Wow love our Poppins like their own. We value the vetting process and rules to keep all dogs safe. Plus there are trainers on staff to help with identified needs. Having opportunities for enrichment and managed play with other dogs is important to us along with days without having an extra shadow around.Thank you Bow Wow Bungalow!

Review №3

2024-03-07 01:00:36

Ive been an employee there and loved how they cared and handled other peoples pets. Due to personal reasons I couldnt work with them long enough but even today when I think about the wonderful time I had there, I dearly miss it. Your dogs are more than safe and cared for here and the quality of service and play area they provide, their prices are very reasonable. No one can ever go wrong with their decision of choosing Bow wow bungalow as their dogs next stay.

Review №4

2024-02-10 21:52:46

My pup loves this place with all his heart. And its one of the few places Ive been where I honestly feel that everyone there really loves dogs and cares for them as if they were their own. I am so blessed to have found BWB and recommend them highly.

Review №5

2024-04-28 03:12:02

Update: they have fixed the problem and have been very communicative. Been enjoying my experience.Horrible experience, I havent even brought my dog here and its been awful trying to set up a meet and greet. I was told that we could come by, then was told my reservation was cancled. They use a third party to answer their phone calls and schedule appointments. The person i spoke to has no idea about my reservation and wont give me answers. This has been a huge inconvenience as we had planned our day around this meet and greet. Now we dont even know if we should even show up. This has left a bad taste in my mouth and Im hesitate to bring my dog here now.

Review №6

2023-11-18 19:26:28

Cooper was a bit nervous and shy. Everyone was lovely and I appreciated there care of him. I think he was happy to be back with us. We will be bringing him there for a weekend stay.

Review №7

2023-04-26 15:44:13

Our hyper boy Opie came home from a long weekend happy, clean, and tired! He slept the whole way home in the car. We chose private boarding, but he still got plenty of play time and made friends with the staff. This facility is safe, professional, and extremely clean. They are fastidious about health and vaccine records, which we appreciate. Willbe back!

Review №8

2024-04-15 21:55:22

I only trust Bow Wow Bungalow with my dog! They all know him by name and genuinely care about his well being. My pup loves getting to run and play!

Review №9

2021-09-22 20:56:46

From the lady that answers the phone ( Sarah ) to the groomer (Gabby) this place is excellent I am wowed! My Tip was groomed to perfection! The ability to watch my pup on Dog Cam is awesome. I will be using their boarding services this month.Forgot how I made this review, so Im piggy backing off of my old one. Tok my sons girlfriend dog ( Harley ) and received same excellent quality services!!!

Review №10

2023-11-10 06:20:22

All the staff were so great! My dog is a very anxious dog and they were all so patient and kind to us. Alexa was awesome and made my dog feel right at home. He was so calm when I picked him up after the weekend, which meant so much to me because I know he enjoyed it there and felt comfortable. I want to give a shoutout to Alexa because she really seems to know her stuff and is familiar with herding dogs so knew exactly what to do. I have already recommended this place to my friends and will definitely bring my dog back!

Review №11

2024-01-08 06:56:19

The staff was exceptionally helpful in accommodating my last-minute request to board my dog for two nights. We had a meet-and-greet on Thursday, and she boarded from Friday to Sunday. I highly recommend this place.

Review №12

2023-08-27 22:44:02

Today was our complimentary daycare meet and greet. Staff was lovely and caring. They took mindful steps for introducing our pup to the facility and to the other dogs. She was nervous and confused at first but the staff took it slowly and made sure she was comfortable before reporting back to me in the lobby. It was fun to be able to watch the doggy cams from there and also from home. Zuma relaxed and had a good time playing with the other dogs.The only thing I wondered about was why, when there were only 3-4 dogs during a stretch of time, the staff on duty didnt play with the dogs a little more. The pups seemed a kind of bored.Overall, though, a good experience. We will be back.Thank you Bow Wow Bungalow!

Review №13

2023-11-13 18:44:44

Me and my dog Arrow absolutely love Bow Wow doggie day care. Arrow loves to play with all the other dogs and comes home absolutely pooped. I am so grateful to the wonderful staff. I highly recommend! Its been a life saver.

Review №14

2023-06-01 18:38:17

Oh my goodness this place completely exceeded my expectation! This was our first time leaving our family dog anywhere and we weren’t sure what to expect! We do schedule play dates with two other dogs she knows, but she wasn’t too well socialized around dogs outside of home which had us nervous! The lady that helped us out was such a sweetheart! Very understanding and reassuring! Our dog can be way too excited sometimes but they knew exactly how to make her experience great here! If you’re looking to check out a place, PLEASE try this place first! I assure you, you won’t regret it!

Review №15

2023-05-31 18:21:47

Unbelievable place. Truly found a gem for our new puppy. She gets all the attention she needs at Bow Wow Bungalow for daycare. The staff is amazing to work with. They care very much about the safety and well-being of my dog. I highly recommend this facility. Its clean and well organized. 100% will recommend to every family friend needing doggie day care

Review №16

2023-09-17 17:16:14

My initial impression of Bow Wow Bungalow is that theyre not like most daycares. I took my 12 month old mini dachshund there for an evaluation prior to daycare and they were awesome. They closely monitor the interactions between the dogs and correct behavior as necessary. They gave us a comprehensive run down of how she did during her stay, things she needs help on and things they suggest. It wasnt just drop her off and thats it. They closely watched her and seem like they will help in giving training advice and coaching to have a well behaved dog, which I appreciate so much! Well definitely be returning!

Review №17

2023-02-15 05:39:19

I love taking my dog Goldfish here. The staff are all so friendly and seem genuinely excited when I bring her. Whether it’s boarding or daycare, I always feel very comfortable leaving her there knowing she’s absolutely being cared for.I love that they have webcams so I get to watch her make friends and play and see how the staff interact with all the dogs. The best part is that she’s absolutely exhausted when she comes home from playing all day. Thank you Bow Wow!

Review №18

2023-12-03 01:24:01

The staff was very friendly and took their time to answer questions. They had cameras in all the yards and I felt comfortable knowing my dog was safe and in good hands. I would highly recommend!

Review №19

2022-12-23 22:12:47

This was my first experience in boarding my dog. I personally visited four businesses before making the decision to go to BowWow Bungalow. They were the only ones who were alert, oriented, present and engaging. They answered all my questions and were kind and understanding. You just dont find that kind of attitude anymore. I trusted them with my dog, who has special needs and it went very well. He came home happy and calm. They are the only ones who introduced themselves and asked me my name. I am hard to impress, but would recommend them to everyone.

Review №20

2023-06-25 22:37:55

Beautiful space with great indoor and outdoor options for the pups. I loved the meet and greet process. They really took the time to get to know my pup and it gave me confidence that she will be safe and around other well behaved dogs when she is there.

Review №21

2023-04-30 17:28:40

For a pup with some behavioral needs, these guys really focus and take the time to make sure your fur baby is taken care of.Really appreciate the Bow Wow Team.Thank you!

Review №22

2023-04-04 02:49:47

My Dog loves going to Daycare! She is always tired when I pick her up! 😀 The staff is amazing & always helpful! I have recommended to family & friends and will continue to do so!Thank you Bow Wow Bungalow!

Review №23

2023-03-10 01:07:03

This place is the best! The dogs are so well taken care of and happy, and you can tell it’s operated with training and safety in mind. I love that I can watch my little guy run around on their cctv doggie cams. I will and have already highly recommend Bow Wow Bungalow for daycare.

Review №24

2023-10-09 00:51:06

This is an edit from 2 years ago. I love the staff and the daycare there. My dogs come home tired, and I know they are loved and well cared for. My problem is that their boarding policy is absurd. The dogs only get 6 hours of playtime in the 24 hours that they are there. I was told we are not allowed to add a daycare day so that my pups could run around all day with the general population. The thought of my pups being in the kennel while the other dogs are running around is very sad. I will continue to send to daycare, but no more boarding unless absolutely necessary.Everyone is so friendly and great with our dogs. Our pups LOVE going there. They come exhausted and happy.

Review №25

2024-02-28 05:10:05

My small dog was boarding here for two 1-week sessions. It was good to be able to see my dog in their webcams during our vacation. There were different playgrounds for my dog to run around. The staff was friendly and caring.

Review №26

2023-09-14 04:58:56

What a happy place this is for dogs! We bring our boy in once a week to enjoy playing with other dogs and be worn out at the end of the day!The staff is super friendly and the facility is really nice.

Review №27

2023-03-16 23:03:34

Weve been taking our dog here for a couple months now, and couldnt be happier. Our dog starts getting excited in the car as soon as we turn onto the street. Its a very warm, personal environment – a lot of the staff call our dog by name as we walk in. Weve done day care and boarding, and are so happy to have both as a local, nearby option.

Review №28

2022-03-15 01:09:32

My dog had her evaluation today, and the staff was super professional and nice. The inside looks well kept, and the play yards are big with great water features for the dogs. I also love being able to watch the cameras! I appreciate that they have multiple employees out in the yards with the dogs. My dog seemed happy and tired at the end of her playtime!

Review №29

2022-03-29 18:22:38

It was the first time that our 14 month old pup stayed at a dog boarding facility, so we were pretty nervous about it. The Bow Wow Bungalow team was absolutely fantastic from the very first step of our interaction - via email, telephone, in-person drop-by to the actual stay.Our pup stayed for 3 days, 2 nights in private boarding as he is unaltered, so he was not allowed to interact with the other dogs. Despite him being very social and friendly it was our biggest worry that he will feel isolated being in his kennel all day. That was absolutely not the case! The staff took him out several times per day for 1-1 play time and he came home just as happy, entertained and healthy as usual.We also called the team every day to simply check in, and the staff was super friendly and gave us insights about his day, exactly describing his character as he would act at home too so that was very reassuring to hear. We will definitely bring our Camden back if we need to go out of town again

Review №30

2018-11-07 17:50:19

Really nice team. It is clear that they care about animals. My Dalmatians had a fantastic time at daycare and fell right asleep on the car ride home.

Review №31

2022-06-24 02:17:37

Our dog Daisy had her first day today at Bow Wow Bungalow. We went in for her Meet and Greet and were very impressed with the handlers expertise. We left Daisy for the day and felt very comfortable with her care. We could, and did, check the doggie cams throughout the day. We will be leaving Daisy for a 5 night boarding stay in July. Good job Bow Wow Bungalow!

Review №32

2022-01-18 21:31:05

We brought our English Pointer, Agatha, into her evaluation and first daycare trial. The Bow Wow Bungalow staff were welcoming and friendly and Agatha seemed super comfortable with them right away. They walked us through her evaluation process and were very considerate and thoughtful of ensuring she had a safe and positive experience. We can’t wait to bring her back and she seemed to have had a BLAST! I particularly love that we can check in via the dog cams and one of the things that made me feel most comfortable was how engaged and attentive the staff is with all the dogs. Very happy we found a place for her.

Review №33

2022-07-12 05:25:46

Our dog absolutely loves it here! We’ve tried several different daycares/boarding services in the Hollywood/Burbank area and Bow Wow Bungalow really is the best. We love that there are webcams to check in on our dog throughout the day, and we’ve boarded him several times without issue. The staff is super friendly and the groomers do a great job too.

Review №34

2023-06-15 17:29:09

Our dog loves it here and gets so excited every time she arrives. The employees clearly love dogs and have made every experience so positive. Highly recommend!

Review №35

2022-06-10 22:37:03

I liked this place, but their customer service is awful. They are not very accommodating, they encouraged me to get a daycare package then they make new regulation that my dog needs 3 new vaccines. Fine safety of animals, but I have a small dog who is very sensitive to shots and I avoid giving him things that are not even deemed necessary by the vet.They refused to refund me the package because it was on an old system- firstly that makes no sense and not my issue, secondly you should do better, you changed your policy so do right by your patrons, money doesnt grow on trees and they refused to refund me $42, which Im sorry is unacceptable, I will not even be using the service, so they basically stole it.

Review №36

2023-05-02 01:51:28

The best day my pet and I have had in a long time. I am so relieved to know that I finally found a place that is clean, the people that work here especially Linda that I dealt with was knowledgeable and attentive to my pets needs. I am so happy that I have finally found a place that I can trust to take care of my fur baby. I only wish I found this place sooner.

Review №37

2021-10-12 20:21:03

We found ourselves stuck at the last minute without an option for leaving our dog as we went on vacation. Bow Wow Bungalows was there for us. I called them and described our situation. The staff member I spoke to told me to bring our dog in for a quick evaluation. Upon walking in, it was obvious to my girlfriend and me that our dog would be safe and cared for. There are several play yards, all fully enclosed and with web cameras. Ultimately, our dog was safe and taken care of, and thats all we hoped for. The price tag is high, but we were willing to do it for our dogs safety, and for our own peace of mind.

Review №38

2022-12-18 16:50:00

Our dog Suki loves it here! We adopted her from a shelter, so she used to be a very nervous and timid dog (still is sometimes). The staff at Bow Wow have made her so comfortable and excited to go to daycare. It’s one of her favorite places!

Review №39

2021-08-17 18:04:47

Our dog is a very nervous little thing. The staff at Bow Wow Bungalow have a great process for getting jittery dogs like ours acclimated to spending time with other dogs. We’ve been very happy with our experience so far. The staff are super friendly and responsive. I can’t speak to the value but I can tell you it’s a lot cheaper than childcare! Highly recommend.

Review №40

2021-04-23 15:50:32

Amazing staff, totally professional yet at the same time human beings and really like and care about the dogs there. Playgrounds are awesome, tons of packages and options to pick from. You really couldn’t ask for more! My puppy is the center of my existence and I feel completely at ease leaving her there in their care. And I got to watch her whenever I wanted on the doggy cam! That is priceless! So happy I found them.

Review №41

2021-07-27 01:18:07

On May 20, 2021, our dog was wounded while attending Bow Wow Bungalow. She had a deep puncture wound on her right side. Unfortunately, the staff watching her did not notice the wound. My husband saw it when picking her up around 6:30pm that evening. He was stunned and immediately returned to Bow Wow Bungalow to inquire about her injury. The staff watching over her hadn’t even noticed, which was worrying since the blood was dry leaving us to believe it had happened hours prior. When my husband asked them to call the closest vet, a staff member responded that they were all closed, but someone from the office would contact us the following morning. Disappointed in the lack of care or urgency shown by the staff, my husband drove to the nearest after-hours veterinary clinic which was in Hollywood. The vet was shocked to see a 1.5 inch deep wound and couldn’t believe no one had noticed earlier in the day. Luckily, he was able to clean the wound and staple it closed after taking x-rays just to be safe. The total cost was $638.75. The next morning, no one from Bow Wow Bungalow contacted us. We had to reach out to the manager on duty and were told to submit photos and the vet bill. After doing so, we waited until 6/7 before a $500 reimbursement check was issued. We emailed the manager asking if a separate check was to be mailed making up the difference of $138.75 and were told that Bow Wow Bungalow only covers bills up to $500 and that we had signed an agreement with that understanding.We understand that accidents in a dog daycare happen. Dogs cannot be watched every second. We get it.The response to accidents can, however, be very much controlled.So, here are our issues with the entire experience.1. The staff didn’t even notice the injury and therefore we were not contacted and our dog was not attended to earlier in the day which could have lessened the severity of her injury, as well as the cost.2. No one followed up the next morning after we were told they would. An injured dog should ALWAYS be priority number one.3. The general manager and owner never once contacted us to apologize.4. Even though we signed a contract stating that the limit of vet reimbursement is only $500, there is absolutely nothing stopping them from paying more.5. The lack of empathy and responsibility is not only disheartening on moral grounds, but it’s also bad business.We are no longer taking our dog to Bow Wow Bungalow and we ask that prospective customers take our experience into consideration when trying to decide if this is the right place for your dog.

Review №42

2020-07-24 02:19:16

I took peanut butter here for the first time. He is a puppy and has so much energy. My first impression over the phone was great. Right away they were caring and asked a lot of questions to protect the safety of all the dogs. When I dropped him off, staff was friendly and everything was clean. I was able to watch peanut butter over the camera screen and see how he was doing. All the dogs looked like they were having a blast. I picked peanut butter up and the staff again was super friendly! and now he is asleep so mission accomplished ! Really glad I found this place !! And we will be back ! Thanks !

Review №43

2023-03-19 01:15:05

Our dog has a habit of leash pulling which causes her to sometimes choke and cough. Unfortunately she did this in front of staff and they immediately assumed she was sick. We tried to explain that it’s normal and just the type of collar but they refused to listen. After we left, they called and told us they were going to isolate her for the day and charge us additional cleaning fees. I understand the caution but it completely destroyed my trust in the staff to take care of our dog. How can we know the next time she leash pulls and suddenly coughs that they won’t quarantine her in a cage alone. She’s updated on her vaccines and it really hurt to see a member of our family come back from what was supposed to be a fun day covered in dirt and stressed out.

Review №44

2023-06-02 00:24:58

My little pup and I love Bow wow. The front desk is wonderful, booking is easy, the dogs are great. So glad we have bow wow!

Review №45

2021-06-13 17:51:07

We moved from San Diego last year to a tiny town called Ridgecrest. We left behind a great boarding place that loved our dogs, and our dogs loved. It had been a STRUGGLE trying to find a place we felt comfortable leaving our dogs! We have found that place in Bow Wow Bungalow. The communication, the staff, the facilities are all AMAZING. There is only ONE negative, and it’s how far away from us it is! We will be back as often as making the drive is convenient to our travels, and we’ve already booked again for July! Thank you for being awesome to our fur babies!

Review №46

2023-11-28 23:04:35

Always excellent. They go way above and beyond. Took our doggy to the vet when she was boarding and she came home happy and healthy!

Review №47

2023-02-22 02:59:14

We had such a great first impression on Ozzy’s first day! Love the people that work there and I could tell my dog was well looked after and having fun! We’re so excited to go back!

Review №48

2022-11-18 06:39:36

Absolutely love this place! I bring my dog here for training and not only does my dog always seem happy to be here, but he adores his trainer. They have a pool that my dog will jump in and out of and plenty of services to choose from, including private play, boarding, and grooming.

Review №49

2021-06-28 23:08:48

Edit: I boarded my 3 for 5 nights and they did absolutely wonder for their very first time.. I worried some but not much since I felt that they were in good hands. They always answered the phone and addressed any concerns I had. They were accommodating when asked to make changes and helpful with last minute requests (feeding one of my babies pumpkin for Diarrhea) this place is Exceptional and gets 5 stars in my book and i highly recommend this company for anyone Concerned about their dogs well being while at boarding. Thank you so much bowwow staff for taking care of my kids like your own.Sif Solaire and Barbara had an absolute blast I know because they slept the entire way home. It gives me great comfort being able to be a part of the evaluation and being able to check in on my dogs anytime while they are there. The process of the evaluation was great and glad to know my dogs just werent thrown into the pit. Not all dog boarding facilities have the same standards and I appreciate that you set high standards for the group and the company. I just not worry about my dogs one bit while they were in your care and for me that speaks volumes. The staff at bow wow bungalow truly know what theyre doing when it comes to animal Care and I am excited for my dogs to be with you next month. Thank you for being patient with me and my kiddos ❤️❤️

Review №50

2022-04-06 00:17:15

The staff was super friendly and very accommodating. My dog had a blast and enjoyed meeting everyone! However, after I picked my dog up I noticed on her front left side she was covered in poop and it was in her collar . I was able to clean it off easily, but I wish the staff would have cleaned her prior to her going home .

Review №51

2020-09-27 00:58:04

There is not enough space to write how much we love and appreciate Bow Wow. Dirk (our dog) loves going. We simply mention the name and he runs to the car with excitement. The handlers are fantastic with all the dogs. They give plenty of rubs and never hesitate to lead the pack. David, Mackenzie, and Ariana are great getting to know all the dogs and owners. They see us coming and get our pooch ready before we even walk in the door. The customer service is a level of quality you don’t see much anymore. We trust them with our fur baby which pretty much sums up how we feel about everyone at Bow Wow.

Review №52

2022-11-03 02:28:49

This group of dog handlers are more like family members to Hazel. My puppy loves it there and doesn’t want to leave when I pick her up. Drop off and pick up is easy and they take such good care of her. I highly recommend Bow Wow Bungalow!!!

Review №53

2021-09-13 17:15:52

My dog LOVES Bow Wow Bungalow. To the point where he literally pulls me inside when we step out of the car. I love that they do wellness checks (they even told me that his ears seemed pretty red, prompting me to take him to the vet where they confirmed and ear infection). I also love that they have a pool set up for those ridiculously hot summer days. The report cards at the end of the day are such a cute bonus and let me know what my pup has been up to. But my favorite thing, is that you can watch your dog online. It helped ease my mind when choosing this boarder. Cannot recommend this place enough!

Review №54

2020-10-31 16:21:49

Tweed loves Bow Wow...he runs in the door..and is worn out by the time we pick him up..He Is very social and loves the other dogs. Staff is friendly and professional. So glad that we found this place...Camp for dogs!

Review №55

2023-03-25 01:43:08

I have been a long time customer of Bow Wow Bungalow. In fact, I have been a customer here while they gone through 2 Owner/Management changes. The current one seems to be more corporate and greedy than the previous 2 management.Current owner/manager seems to be with Destination Pets. Do a little digging in BBB and you can see how Destination Pets have a history of buying out local dog facilities and turn it corporate.Last manager with BWB allowed my friends unused daycare package to be transfer to me. Friends dog is injured and can no longer use daycare. Due to covid pandemic, I am no longer in LA/Burbank area much and I would like to gift another friend of mine my unused daycare packages as a pay it forward.I have 2 daycare packages (Full Day and Half Days) set to expire. One was to expire end of Feb 2023, one is expire end of Mar 2023. I email them before package 1 was to expire. I got nothing back. I went in in person to deal with this on March 14, 23. Manager is busy and wont talk to me. For the next week, I keep emailing them for an update as my other package is set to expire March 26, 23. After about 6 emails, I finally got a response back and said they can not do anything for me. I am sh*t out of luck. I was even willing to work with BWB and give them more money for upgrades. Seeing how this is the experience I am getting from a simple question, I will be taking my business elsewhere.I had always recommended BWB to others when they are asking for doggie daycare and boarding facilities. I never had a problem with BWB until this new management came in. If it isnt for me keep bugging them for an answer, I wont even get a reply back. Moreover, they seems to only have 1-2 staff per dog area and often pack their daycare area with too many dogs.I have told my friend my experience and will no longer recommend BWB to anyone. It is such a shame. In a market so competitive for doggie daycare and tons of places to take your pet to, had they work with me and allow me to gift my unused days to my friend, everyone would be happy and I would still be recommending BWB to everyone asking for one. My friend has informed me she will no longer bring her dog to BWB after her package is all used up.

Review №56

2021-05-05 03:40:32

I took my dog for an evaluation and took advantage of the special, and I must say this has been the best daycare experience I’ve had for my pup. I watched her on the webcams periodically and the staff handled my pup and the other pups so well. The front desk staff was also extremely helpful and friendly and walked me through the entire process.The pricing is fair, slightly more expensive than what I have paid in the pay but I 100% will be bringing my dog back for another stay here. My dog is very high energy and she is constantly in need of play time, but she has been sleep the entire time she has been home and that is money well spent in my book. 10/10 would recommend .

Review №57

2022-05-17 16:57:52

Really is hit or miss here. The dogs have fun, but the customer service is not great. No where on the website is it clear when pick up time is at the end of of the day. Lady on the phone was really rude and we had to scramble to get a friend to pick up our dog before they closed while we were driving back from our trip.Of course, had we known ahead of time, we certainly would have made arrangements to pick her up well before they closed - but they dont tell you when pick up time is! Wonder if its so they can charge you for an extra day? Fun fact, pick-up time is quite early haha.Also witnessed this same lady being really rude to her co-workers while she was training them. Super condescending. Felt really bad for the employees - Id never want to work there with such a mean supervisor!Last time we got out dog back from here, she was sick the next day. Vomiting, diarrhea. Ended up spending several hundred $$ at the vet to get her back to normal.Anyway...after all this, we will be seeking another location to take our dog to for boarding/daycare.

Review №58

2020-06-05 00:35:01

My pup had to have surgery and couldn’t socialize for close to a year (and he’s only 2 years old), I was so worried about him starting daycare again. And the lovely people at bow wow were kind, supportive and patience with him (and me!!!!)Highly recommend! Plus their facilities and the size of the place are awesome!!!!

Review №59

2020-08-31 19:36:18

Ive been taking my dog to Bow Wow Bungalow for 10 years, starting out with their Puppy Kindergarten classes.The staff is always amazing. The facilities are always clean and dog friendly. I love the way the Bow Wow continuously works to improve their operations - from the physical remodels, staff hiring, and online booking system.With options for daycare, boarding, and grooming, I know I can rely on Bow Wow Bungalow when I need!

Review №60

2023-01-06 02:31:35

We had our meet and greet today and Autumn and Alexis were so amazing as well as the rest of the wonderful staff. Loved how structured this place is. They took great care of my fur baby and I will happily be coming back!

Review №61

2021-05-25 05:16:22

I needed a place to leave our fur baby for the weekend and trusting anyone with him was a bit difficult. After doing some lengthy research Bow Wow Bungalow was the place that made me feel at ease to leave our fur baby. Booking an appointment was very easy. All forms were sign on line which I love!!! Once we dropped Kobe off the receptionist were professional, friendly, and made everything so easy. Laura was extremely helpful! I also requested to have Kobe groomed before we picked him up. I have no idea what they used but he smelled so good and his fur was shiny and so soft!! Definitely recommend Bow Wow Bungalow!!! Your fur babies will thank you.

Review №62

2022-10-31 00:18:56

My little doggie Churchill loves staying at Bow Wow Bungalow! They treat him like the king. He runs to get in the door when I drop him off. Great boarding place! Highly Recommend!

Review №63

2023-01-13 23:19:13

My pup and I had a really good experience at Bow Wow Bungalow. The staff was friendly and incredibly thorough and really excellent at handing a million dogs. Post daycare zonk.

Review №64

2021-01-08 02:10:23

It was my first time boarding my 1 year old husky. I came here because I got a few referrals from other dog owners at the dog park . They were very friendly and professional when I brought her in for her evaluation and i felt comfortable having her stay with them . I loved that she got so much active time ! She is a young husky and demands a lot of play and social time . I even added on a grooming package so she was nice and clean and brushed for when she came home. They did a great job !

Review №65

2020-09-01 01:09:18

What a sweet and happy place. They really care about the dogs, and you can tell they love it. The report card is a really nice touch. Even our dog who has been anxious at every other day care, was able to chill out and even made a doggy friend. Highly recommend them!

Review №66

2021-07-25 00:24:54

I went in for a temperament evaluation for my dog and we were very happy with the experience. They were very professional, explained to me exactly what would happen when I dropped her off, what they look for, and how they run their boarding an daycare program. 3 hours later, I picked up a very happy and tired dog. I plan to board her for 5 days in two weeks.

Review №67

2021-02-25 00:45:30

My 14 year old dog just had his teeth cleaned at Bow Wow Bungalow with the Smile Specialists. Everyone was super friendly and they were right on schedule. We were in and out within 30 mins, and my usually anxious pup was calm and at ease the whole time. Ive been very happy with my experiences at Bow Wow Bungalow and highly recommend their services!

Review №68

2021-07-01 23:56:28

Lucy always has a great time going to the Bow Wow Bungalow! I like that the dogs can be outside, and have water to play in when its hot. The staff does a great job rotating the dogs out when they get too rambunctious or over heated. They really look after the dogs here. I highly recommend!

Review №69

2022-05-19 16:12:52

I have a very energetic pit that doesn’t get along with other animals and is a bit of an escape artist. Finding people that I trust watching her has always been a struggle. After finding BowWow Bungalow I’m glad I won’t ever have to worry about it again. They went above and beyond taking care of my fur child, it was like she went on her own vacation. I could call for updates and they have a report card option that comes with pictures, along with other great add-ons. Everyone here is a pet-lover and truly cares to give them a great experience.

Review №70

2020-12-11 03:28:23

Our 2 year old pup has been coming to “puppy preschool” (as we like to call it) since he was 8 months old. The benefits of socializing, play and exercise are so good for our active lab. I cant say enough about the friendly caring staff and the facility is awesome! Highly recommend for regular play visits, as well as, for boarding.

Review №71

2021-06-05 18:10:28

I have a high energy working breed that LOVES being at this daycare regularly. She always comes back happy and content, the saying “a tired dog is a good dog” is so accurate! The staff are familiar with their dogs and individual personalities which makes me comfortable in dropping her off knowing they will accommodate accordingly. Thank you bow wow for also giving Cleo’s mama time to catch up on her errands!

Review №72

2023-03-18 03:17:05

Absolutely Amazing Experience!! We were traveling from out of state and they were extremely accommodating. My dogs were so happy to come here every day to play. I highly recommend!!

Review №73

2021-09-19 22:42:57

I first checked this place out because it was near my work and other co-workers trusted their dogs to Bow Wow Bungalow. Since Covid Quarantine, I no longer am close, but I still make the 30 min drive out when I need or want doggie day or boarding care. I like that I can see my two dogs on their cams, that they watch the dogs and genuinely seem to enjoy it all.My puppies always come back happy and tired, and they are equally happy any time I take them there. That means a lot to me.

Review №74

2021-08-23 19:08:09

There is clearly a great deal of thought and care put into the running of this place and the treatment of the dogs.The staff are compassionate, caring and professional. Our two dogs had a terrific time there on their evaluation day and we very much look forward to bringing them back for day care or boarding or both.

Review №75

2021-06-17 23:25:55

Our Brady boy LOVES to go to Bow Wow, as soon as we pull onto the street, he gets so excited. He has so much fun with the wonderful staff and the other furry clients. He is a water-loving lab and the pond is perfect for him to splash around in and cool off. We never worry about Brady when he is in either daycare or boarding overnight. We know he is well cared for.

Review №76

2019-07-24 14:24:46

This is the best place for my high energy puppy. Just to witness my Husky recognize the building as I pull up to drop her off is worth every cent. Bowie, my pup will try to back flip in the car & proceeds to leap out of joy. She’s greeted by the staff with enthusiasm & that’s important knowing I walk away, she’s in good hands. I can’t rave enough about this place. To anyone interested in doggy daycare I highly recommend it.

Review №77

2021-08-15 01:44:05

Today was the first day we brought our 1 year old puppy to bow wow! We heard so many great things about it and it met our expectations and more! Our pup had the best time, we were greeted by a super awesome employee (Enon - I could be spelling wrong) who took his time to tell us everything about how Bow Wow operates. We got to see our pup play on the webcam from home and he is SOUND ASLEEP since the minute we got home. Thank you!! Highly recommend.

Review №78

2023-06-30 20:32:21

The people I met were so nice and kind. It was well staffed and the facility was exceptionally clean. Bowden had the best time and slept like a champ because he played so much

Review №79

2020-10-07 02:33:51

Bow Wow Bungalow is one of the greatest places! My 17 months old doberman Sofie goes there for a daycare and she loves it. It is very safe, the staff is caring, professional and super friendly. And they have great packages, priced very reasonably. I absolutely recommend it.

Review №80

2022-09-24 17:11:11

I love this place. For me and my doggie, Covax, it was a godsend to have close to where we lived that provided daycare, boarding, and was close to the airport for myself.They staff is always sweet and will let you know how you puppy is doing. And the facilities are amazing and have a variety of indoor/outdoor pools which Covax always enjoyed. I only wish we could still take advantage of them, but weve moved to North Carolina. However if Covax and myself come to visit and we need a little help and care in the future theyre our #1 choice in Los Angeles to turn to. Thank you guys for being such a great team and family to my little Covax!!

Review №81

2016-08-06 02:59:30

Ive been using them for day care for nearly a year and it has been so great! Our dog is always excited to go. They have web cams so you can spy on the pups at work. The staff have always been friendly and remember my dogs name. Love this place. The boarding is top notch too. You can trust these guys with your dog.

Review №82

2022-09-14 00:57:28

Our dog Snoopy has been a happy client of Bow Wow Bungalow for a year and he loves everyday that he spends there. We like the Doggie Cams and being able to check in on him while hes there. Thanks Bow Wow!

Review №83

2021-12-09 09:37:23

***.I HAVE UPGRADED MY RATING FROM ONE STAR TO FOUR STARS. SCROLL DOWN TO SEE THE CHANGE IN MY REVIEW BELOW*** DO NOT USE BOW WOW BUNGALOW!!!!!! I called twice within two weeks to verify the arrangement that a manager had promised me. I was promised that I could sign a waiver because my dog was now due for two vaccines. I took her immediately to get the first round of the 2 vaccines. I was told that because she had had the first round I could sign a waiver and they would be happy to board her. Bring her in and sign the waiver and we will be happy to take care of your puppy, is what I was told for the second time within one week of my Thanksgiving flight. The day before my flight I took her in and they would not allow me to sign the waiver and turned us away. THE DAY BEFORE MY THANKSGIVING FLIGHT IS WHEN THIS OCCURRED!!! They said there had been a change in management two days before and therefore the owners would not honor what the previous manager had told me less than a week earlier. At the very least they could have informed me that the other manager was gone and that they were no longer accepting waivers. COMPLETELY irresponsible way to run a business, and the public is asked to trust these people with their pets? I dont think so. AGAIN, AVOID BOW WOW BUNGALOW AT ALL COSTS!!!***Its been two weeks since I left the above review***It was a very stressful experience and I was VERY lucky to find another pet hotel the evening before my Thanksgiving flight. However, the owner of Bow Wow Bungalow reached out to me the very next day and offered to make things right. He apologized for the actions of his employees and offered a satisfactory remedy. I believe he was sincere and that this was an unusual occurrence; therefore, I am now recommending Bow Wow Bungalow. And, i now would consider boarding my dog there. The faciliy, what I saw of it, is very impressive. I am upgrading my rating from one star to four stars.

Review №84

2018-07-01 14:04:47

I felt like they offered good service with a genuinely dog loving staff. The prices arent cheap but theyre reasonable comparatively. The location is nice and they offer webcams to view your dogs remotely. I found the cams only work so so. I used the boarding service and they administered his medicine and fed him a specific diet while I was gone. The play area has indoor and outdoor areas including a shallow pool for the dogs to enjoy. Its like a massive playground. My dog is older but this is perfect for active, younger dogs.

Review №85

2022-07-30 20:06:11

Left Loly at your place for 4.5 days and so far I think all went well. This wa s the first time she was at a day care and all new for us as well. We were able to see her on the cameras and it was a relief to see her play around and have fun with other dogs. My only comment is that as soon as we brought her home I noticed a bruise and some dried blood on her chest (close to right elbow). Not sure if somebody noticed but just wanted to mention as nothing was said to me when I picked her up. Overall a good experience and hoping to come back soon! Thanks

Review №86

2023-03-29 00:27:32

Zoey, our Mini Schnauzer was well cared for and came out looking SO cute!!

Review №87

2021-10-10 01:03:25

Nice place our dog was tired when she got in the car“A tired dog is a happy dog” we went for a free evaluation before we board her for 7 days. They want to make sure our dog will be happy and not be afraid with other dogs. We watched her on the webcams she was so happy her tail was like a rooster tail.

Review №88

2021-06-12 13:55:27

First time boarding my dogs @ Bow Wow Bungalow!!!! Will definitely not be the last!!! The entire staff were AWESOME!!! Ariana and Rebecca at the front desk were very nice & professional!!! Enjoyed watching my dogs everyday on the webcam and watch them have a great time & play with the other dogs! LOVE LOVE LOVE BWB! ❤️🐶

Review №89

2020-06-10 23:48:42

******First Review****This place looks great and excellent customer service. My pup had her evaluation today and she was tired just after 3 hours. I gave this review 3 stars instead of 5 because they are very expansive in my opinion since they are charging as much as a day care for children they should be training our pets and feeding them as they do with children day care. They do not have cameras in EVERY area. I want to be able to view my pup 24/7 even if she is sleeping. I have been checking the cameras and have not yet seen the pets play in the water. This is my first review... I do plan on taking my pup back. I will follow up with another review.

Review №90

2022-09-03 20:40:15

The staff was wonderful. The facility was very clean and the play area was large and full of fun things for Daphne to play with. The staff takes safety very seriously and I feel very comfortable leaving my best friend there for a weekend.

Review №91

2022-01-15 16:20:42

Front desk both on phone and in person was indifferent and felt rushed. Intake and interview was obtuse, the handler even admitted, I am good with dogs not people. I explained one of my puppies was shy, he approached him straight in the eyes and showed no skill in building basic trust. Then after leash walking him in a space with 20+ dogs, naturally, the dog failed intake. There was no solution offered, other than, Would you like to leave your other dog? My objective was socialization of 8 month old puppies. You came well recommended. The experience with the three staff members I interfaced with definitely made me glad Elton failed, I wouldnt have wanted to leave him or Dolly there. Felt like there was no core animal behavior training, depth of care, or concern for solving customer issues.

Review №92

2020-12-24 04:33:43

Both my dogs had a great time here! We watched them through the cameras while we were away, and it looked like they were having a blast. The staff was very caring and responsive. We’ve found our puppy home away from home.

Review №93

2020-08-05 17:20:53

Bow wow Bungalo rocks! The staff is awesome! They are friendly and really do care about dogs. They provide a safe and fun environment for dogs of all sizes. For a safe place, other happy dogs and web cams, the prices are very reasonable. Very happy with the place!

Review №94

2020-09-03 15:27:58

It was so great that they let my dogs stay for a little longer than the normal temperament test because it takes my little one longer to get used to new people. The only feedback I would give is that they automatically include their bronze package in their pricing since its mandatory that you get at least one of them. Then, I think the silver and gold should be upgrades.Thanks for taking care of my dogs!

Review №95

2020-08-01 01:21:56

My wife and I took our 9-month-old Boston Terrier pup to Bow Wow Bungalow for a few nights in mid-July. It was our first time leaving him while away and we did a ton of research, even after the facility was recommended by our trainer, who we deeply respect. We wanted to like Bow Wow as it is close to us, relatively affordable, and a nice-looking facility. Everyone we interacted with up through dropping our pup off was very nice.Red flags were raised quickly when, a day after we dropped him off, they called us to say his food was about to run out even though we had left enough food with instructions for feeding over three nights and some change. They fed a puppy 3x his normal serving for at least three meals and only called us when his food was running out. Ill admit that our instructions for feeding could have been written more directly, but they only called us when the food was running out and hours after he had thrown up multiple times. Im not sure how any responsible dog expert would look at a puppy his size/age and think he needs 9 cups of food per day, regardless of whether feeding instructions were not super clear at first glance.On top of this feeding issue, which led to him vomiting multiple times and a bloated stomach, we watched our puppy be humped through the webcams by a much larger dog roughly a dozen times--we were only sporadically checking in on how things were going so this likely happened more than we know. We watched the trainers onsite separate him from the bigger dog a few times when they noticed, but it was upsetting that this behavior was allowed to continue overall and we had to call to say we were concerned.Finally, our puppy come home with a respiratory infection (we assume kennel cough) that resulted in us needing to take him to the vet and pay $280 in meds. Needless to say, we wont be going back to this place and we recommend you stay away until the facility can make stronger promises about screening dogs for sickness and keeping then separated when problematic behavior like repeated mounting happens. We also didnt like that they refused to show us where our puppy would be sleeping when we asked, and that those areas are not visible through the webcams.

Review №96

2020-11-02 20:24:19

My puppy had some issues moving across the country. Being able to bring her to Bow Wow Bungalow added some playtime and exercise so that she was tired and could sleep. The staff seem very happy to be there and be with the dogs. That means a great deal.

Review №97

2021-09-20 21:13:35

TLDR; IF YOU ARE A RESPONSIBLE OWNER, DO NOT BOARD YOUR DOG HERE.Absolutely HORRIFIC experiences both times I have boarded my dog here.I chose the silver activity package, and the FIRST NIGHT I left my dog here, I noticed that he was being relentlessly dominated by another dog there, and this other dog was also aggressively dominating the other smaller dogs by mounting them, dragging them across the floor by their necks, pinning them down, and chasing them. There was no attempt to stop this behavior, separate that dog from the group, or separate the smaller and larger dogs in general; despite the outbreak of kennel cough and k-9 influenza, there were probably 40 dogs all together in the same area, even though I was told they were doing everything possible to prevent a spread. And I was also told that they separate smaller and larger dogs. They lied about both of those points.Then, later in the evening, I noticed that my dog had been isolated in a small cage in the outdoors area, prevented from running around, despite my purchase of the silver activity package.Every time I checked the cameras in the days following, he was contained in that small area. It was FOUR DAYS LATER that the facility FINALLY called to tell me what was going on. They believed that my dog had contracted kennel cough, and were making almost zero effort to isolate him properly from other dogs or provide him with any care.They DO NOT have a vet on staff or any medical resources for dogs who become sick or experience an emergency in their care. I found this absolutely absurd for a facility of this caliber, and I had to cut my vacation short because of their negligence. I also tried to call and ask about the status of my dog so that I could plan a treatment for him, and they failed to call me back or respond to my messages.I cannot express how distressing it is to be on vacation, trying to enjoy myself, and then every time I check on my dog, he looks miserable, sick in an unfamiliar place, isolated from everyone else and locked in a small area with no food or water, and ignored by staff. So incredibly upsetting.I also wonder if they’re informing any of the other patrons that there was a sick dog grouped in with all the others???Additionally, both times I have boarded my dog here, I booked a groom. They have failed to deliver both times, for one reason or another. This place has absolutely abysmal service and care.

Review №98

2021-07-30 16:36:46

Our dog is the center of our world. She is very attached to us and we get nervous boarding her when we leave town. Bow Wow Bungalow is our new go to place from now on. They were amazing! Thanks for taking care of our baby.

Review №99

2018-08-07 01:32:35

The staff at Bow Wow is amazing. They all really seem to enjoy being there and they’re all super attentive to your needs and those of your pets. My bully came home after a three night stay and is so exhausted she’s been sleeping nonstop for the past four hours. I love it!

Review №100

2019-11-15 21:48:41

I had been using Bow Wow Bungalow for several years, but likely wont anymore. Since theyve changed ownership a few years ago, prices have continued to climb and climb. I understand pricing changes are necessary for a business to accommodate their own costs, but what is frustrating is that the prices have risen several times. Still, this isnt my biggest problem.They lost my dogs bed on our last boarding visit. After waiting for about half an hour for them to look for it, they said that theyd call me and deliver the bed to us. Then I never heard another word. I have serious doubts about whats happening with my dog during boarding if they have lost her bed. When was it lost? Did she even have it with her during her stay? WTF?We had our dog stay for 10 days. Their 10 day stay package is about $30 less than a regular 10 days of boarding price. I had to ask for the package price at checkout instead of it being applied to our 10 day stay automatically which was a little annoying too.Well be finding a new place for boarding after these incidents.

Review №101

2019-08-23 04:18:38

I found Bow Wow because my best friend took his dogs there for years, I also have other friends that go there as well that I have referred. We have been going there over 6 months. I wont be returning after this. I came to pick up my doggo after an overnight to find him not visible in the cameras. After a time before when I noticed worried I called and they said that he was totally fine, but got a little hyper in play time so they put him in time out. Completely understandable because they are dogs and it happens, so I just told them oh no problem could you guys give me a call next time just so I am aware of this and they said sure no problem! Because if it was problem I would be training with him more because I would know it was an issue. That being said my dog does great with all dogs, we go to the park multiple times a week with many dogs and never any issues at all*. If a dog doesnt want to play back, he will ignore them. If they do want to play he will play at the same level never more or less. Anyway so after returning this time to not seeing him in the camera I asked front desk if she knew he was okay because last time I didnt see him in the cameras there was an issue. And she said oh yeah Im sure he was great because the staff are always very friendly I will give them that and so I said well could you ask for me, I would like to know for sure. So when the lady came around with Ricky, the front asked and she goes oh well he was fine, but we just had to put him away 3 or 4* times, but it wasnt just him it was other dogs. I was shocked to hear this in a one night boarding of him being there when I paid 65 bucks for him to be out with the other dogs playing as he always does. I didnt recieve one* phone call. And I was local working, so at any time I could of came and picked him up if I was informed. How often do they do this to your dog? Arent these people suppose to be good with dogs? Im telling you he has never had one issue out in public or at a dog park so something is up this place. Even as appealing as it looks. After already talking to other friends they have noticed their dogs not in cameras a times as well* but they didnt think much of it. Well I did and very upset with the response from the staff from very simple instructions and how the situations were handled. I could take him anywhere else if I just wanted to pay them that much to keep him in a kennel for the time he had there. As appealing as this place is, I believe they are deceiving customers from actual information of how your dogs stay is there past your knowledge of dropping him at the desk. I will be passing this information on. I already found a place twice as nice half the price and they offered me a free tour when I bring Ricky in. Bow Wow never offered a tour, just showed cameras ? Suspicious..I think so. Also this new place even cameras in the sleeping quarters so you can check on your dog any time at night while hes sleeping. They even have presidential suites! Sorry Bow Wow. Great staff, but poor business management.

Review №102

2023-10-05 00:03:19

Great staff. They know each dog. There is a feeling of loving their work. Boarding long term or like today I feel confident that they will care for my fur baby

Review №103

2018-06-08 15:52:30

When we lived in Burbank, our dog attended day care once a week and loved it! The staff are friendly and helpful and obviously care about dogs. Weve also used the boarding services a few times--smooth process; no problems.

Review №104

2018-06-04 16:52:31

I have been using Bow Wow Bungalow for several years and absolutely love it. The handlers are savvy about dog behavior and very attentive to the interactions between the dogs, which is incredibly important. The play spaces are clean and my dogs come home tired and happy!

Review №105

2021-08-31 22:45:14

Pleasantly surprised ! It’s my first time coming to this facility : very neat, very friendly people, ready to help, answering all your questions patiently ! They have webcams, so you can watch your doggie playing any time, all is transparent ! You can bring your food, you can drop off and pick up your doggie at any convenient for you time during their working hours. Even my very shy chihuahua, being first time in her life in this kind of environment, looked happy after the evaluation ! Not to mention such attractive perks as a first night free :-) it’s my first experience with BowWow, and it’s a very good one!

Review №106

2018-06-06 17:02:39

My dog loves it here, and so do I! The staff is friendly and knowledgable and takes excellent care of my dog while hes at doggie day care. I highly recommend Bow Wow Bungalow, especially to anyone living or working in Burbank or the surrounding area.

Review №107

2021-01-29 03:27:21

Me and my pup absolutely love it here! I have a 2 year old chocolate lab and he literally can’t wait to get out of the car and come here. It’s funny cuz I think every time we get into the car he thinks he’s going there and then gets disappointed when we show up at grandmas instead haha. The people are great and I always check in on the cams when I want to see my boy playing with all the other pups. It’s a great place and even has bathing available! He gets to play and get cleaned! Win win! Thanks guys for always taking care of Ollie! He loves you all!

Review №108

2018-06-04 18:23:28

Im just as obsessed with Bow Wow Bungalow as my dog is. He is a super high energy puppy with a penchant for destroying couches if he doesnt come here a couple times a week to run around. No amount of walks or trips to the dog park will make him as happy and tired as a full day at Bow Wow. And Im pretty happy that my couches are fully intact.I love that I can watch my pup run around on the cameras all day long and the prices are pretty reasonable for the amount of space and attention he gets from the staff, who are always super helpful and seem to love all the dogs in the yard.Cherry on top: TWO POOLS! I go to work and my dog goes to a water park. Im not jealous at all...

Review №109

2020-09-22 16:48:45

Brought my 11 month old pit here for the first time and I loved how attentive and loving they were towards him. I was able to watch the cameras while he was there to check up on him and there was never a moment where I was worried about my boy. The staff here is very caring, patient, and friendly. Will be taking my pup here more often.

Review №110

2023-01-25 02:10:19

They evaluated my dog today and are going to do a thorough leash training and recall and all wonderful things. Ill post again after training. My dog comes home so happy.

Review №111

2021-03-15 22:22:51

My dog absolutely loves this place. Shes not super friendly with people but loves the staff here and I think that says a lot. They have different areas for dogs to run around in and they have cameras you can watch your fur baby on through their website. I would recommend this place to everyone.

Review №112

2022-04-11 14:56:54

I have boarded my dog here several times and it appears that he likes it. I appreciate the dog cams but wished they had a higher refresh rate and resolution. The only thing I wished they did was to ask if he had any issues so that I can inform them of his tendencies that may present themselves so theyre warned.

Review №113

2023-06-03 05:15:23

Friendly professional lots of knowledge and being straight up with things, just loved my stay there

Review №114

2022-05-03 23:17:44

BWB is the most awesome place for Oliver.He is always happy to go and tuckered when we pick him up. I love the doggie cams! You get to see all the fun. Added bonus is the on-site grooming.

Review №115

2023-08-15 10:00:40

My pup has an awesome time here! Check in and out process is seamless and the staff are all friendly and you can tell they love their clients!

Review №116

2018-12-16 23:08:51

Been taking Happy here since he was a pup! He loves it and I love taking him. Everyone is super friendly. I wish their prices were a little lower for all day. They used to be $20/day but it’s ok if my baby loves it I can’t say no!

Review №117

2023-11-17 01:26:07

My little MinPin loves this place! We have tried a few other places, but she did not want to go inside a second time. After her first visit here, she was very happy and tired from playing. I think one big difference here, is that it is outside, and there is a lot of interaction between the dogs and people, a real community.Thank you.

Review №118

2019-04-08 20:35:59

They are so professional and care about the dogs in their daycare. I have only taken my 8-month old Goldendoodle a few times, but he is already EXTREMELY excited as soon as we pull up to the building in the mornings. If he loves it, so do I!

Review №119

2022-09-13 04:14:03

The staff is super friendly and kind! The facilities are great and clean. They actively pay attention to the dogs and I feel safe leaving our dog to play.

Review №120

2022-07-19 03:14:07

I just started taking my pup Leo to BWB. He loves it there. He gets just enough attention from the people that work there and has mad a few new friends. Today he went with his bestie, they both got in the car happy as clams.Thank you for being the best doggie day care!

Review №121

2020-02-17 22:55:06

We are so happy with Bow Wow Bungalow and it is the only place where we feel confident boarding our senior dog for several days. Management and staff are friendly and attentive. An excellent boarding facility! The Ehlert Family

Review №122

2021-12-30 03:11:38

Excellent boarding facility. Clean, well maintained and organized; dogs get plenty of play inside and out. Employees are great, caring, loving, give attention as well as send and respond to messages quickly.

Review №123

2019-04-29 03:14:31

This was only Emmas second time at Bow Wow and her report card amazed me; it described her perfectly! I am very appreciative of how well they care of my little senior lady.*****I am amending the review above to say:I would like to note that, for health reasons, I have been unable to write this correction sooner. I wrote a 5-star review after my dogs stay on 3/3/19 because I was very impressed and happy on how well they took care of my old dog. Their original evaluation and their report card about her stay on 3/3 showed that they took proper care of my dog and that they noticed she was an older dog.On 3/29, I was very confident and took my dog again. Later, I received a phone call from a man who never identified himself. He was very vague and wouldnt clearly say why he was calling; he kept on rambling. Here is a summary using his expressions: the dog fell in the pool, didnt know how to get out and kept going toward the deep end so someone had to go get her out. She fell a second time, hurt her lip and bled.I had to stop his rambling and to ask him more than once if my dog was alright. He said she was but they werent sure if she didnt get water in her lungs. At this point, I explained to him that I was more than one hour away and asked him to take to her vet. I had to beg him to do so. I had to assure him over and over that I would pay bill. By now, he somewhat offered to take her to their vet but, by this point, I could no longer trust them so I insisted on my vet and paying the bill myself.Since I wasnt sure what actually happened, I had to ask for every possible test. The bill totaled $640.00. I am not seeking compensation; I gave my word that I would pay it and my word means more to me than money. I simply wish to bring to the attention of management that if they are not equipped for taking care of older dogs they should simply say so before taking them in. They should also train their employees better; not only to avoid being negligent but to speak clearly and to the point to their customers with no subterfuges.

Review №124

2023-11-24 23:10:35

This is a great place. The dogs have a lot of room to play and the staff is very friendly and attentive.

Review №125

2018-07-15 17:43:52

My dog absolutely LOVES this place!!! Best boarding daycare facility we’ve found. The water aspect is amazing- the dogs have such a great time. I love the indoor/outdoor option too.

Review №126

2019-02-17 15:35:10

Great place! Used to take our lab there and he loved the water aspect. Great staff too! When new owners came in the raised their prices almost 40% and got rid of their $20 day incentive. Haven’t been back since they got ride of that edge they had over the competition. Still a good place though if you’re looking!

Review №127

2022-05-01 04:03:49

My trainer and neighbors recommended bow wow bungalow . I love it and so does my 11 month old lab Scout . She can’t wait to get in there . So excited

Review №128

2022-05-21 16:42:10

Thank you for taking care of Kelso for the day! Last night was the first time I went out and didn’t have to worry about him because he was sleeping the entire time! He had so much fun at daycare and we’ll be back for sure.

Review №129

2018-06-21 15:41:56

We recently used Bow Wow Bungalow for the first time. They were fantastic. We could see he was being treated well on their Doggy Cams. He was in great shape, and happy when we picked him up after a long trip. Will definitely use them agin

Review №130

2021-01-04 02:23:46

Amazing experience and great staff! Our pets were well loved while we were away which gives us peace of mind in leaving them. They love going back and playing with their friends each time !

Review №131

2022-07-07 15:12:09

Our puppy, Carolina, has been coming since she was 5 months and everyone knows her and supports her training. She loves going and playing with her human and dog friends. Really safe and professional. Can’t recommend enough.

Review №132

2020-12-24 03:10:10

My dog loves going to Bow Wow. He has a great time. They staff are attentive and professional. They took the cutest Christmas photos of my dog at the Christmas tree.

Review №133

2020-05-17 21:09:32

Love the fact that they have video set up everywhere so you can view your dogs during the day & They always appear to be very loving and patient and caring for your pets.Been using them for quite a few years now and we absolutely trust bow wow.

Review №134

2020-07-18 00:30:28

My dog Angel is 15 years old. I wasnt sure if she would do well in a daycare. But boy was i wrong, she feel asleep in the car, my office & home. Glad i brought her here. Wish i had done this sooner. Such a wonderful staff.😁 Thanks Bow wow

Review №135

2021-08-02 00:55:22

Loved leaving my dog Guardian for the day. It was his first time and I was able to view him on their Webcam. Loved that! Didnt see the too much interaction with the handlers as in playing with them. But other than that great place...

Review №136

2021-10-15 05:13:02

Im actively searching for a boarding resource for my 10 month old puppy. Ive never boarded my dog here and based on how the owners respond to complaints, I never will. I can tell that this is not a customer service oriented facility.

Review №137

2022-10-25 16:53:57

They handle the dogs nicely and when the dog returns home, he/she is very relaxed and tired, which is great with our dog: a Husky. And she loves it going there.

Review №138

2020-09-30 03:57:10

I wish I’d found this place earlier . They were great with my almost 6 month old pup . She loved it and was happily worn out at the end of the day . They even sent me a report card at the end of the day with her picture and the pups she played with, so cute like my kids first day of kindergarten 😂❤️

Review №139

2023-03-30 23:32:46

My dog came home happy and exhausted which was precisely my goal. I was even able to watch her play with the pack at BWB which was fun and reassuring. 😊

Review №140

2021-12-01 20:40:10

A great place to board your dog. Everybody that works there are into the dogs. They also bathe and train if that is what you are interested in. Good parking and easy access near Burbank airport.

Review №141

2020-10-04 23:32:04

We love taking our dog to daycare. The cameras are fun to watch and see what the dogs are doing. The staff is super friendly and really attentive to the dogs. We would highly recommend you to take your dog there. 👍🏼

Review №142

2023-05-28 02:30:47

Make sure they actually know how much to feed your animal. They ended up feeding my dog twice as much as she needed because they didnt clarify until a day before I was supposed to pick her up

Review №143

2020-10-10 17:37:34

My 8 month old, Luna went to her first puppy class today and loved it. She will be at the next 3 classes and then start daycare once in a while. Needs to get all her energy out.

Review №144

2021-05-09 01:23:36

I used Bow Wow Bungalow while on an extended stay in California. My dogs LOVED it there! They were excited to be dropped off and came home tired.

Review №145

2021-07-11 22:36:42

Mr Tubs really enjoyed his first visit so much he came home and sacked out! But only after letting his girl friend know that she needs to join him at the fun Bow Wow Bungalow!

Review №146

2019-03-10 18:20:55

Our dogs love BWB! Special appreciation goes to Daniel, whose persistence and calm, kind nature have made our rescue dog (who has had negative experiences with men in the past) really comfortable and happy.

Review №147

2022-05-07 22:57:02

They really took care of our dog Simba! We got great pictures when we boarded him for the weekend and got great tips around Simba’s behavior during the stay..

Review №148

2018-11-13 07:59:26

Great staff, fun place for the doggo! They used to have a weekly deal for coming only twice a week. Without it I have slowed the rate at which I take my dog. But I still love it! (Just less frequently)

Review №149

2022-12-13 00:22:59

Great first day for my pup. The staff were very nice. Provided me with all the important information and remembered my pups name on the first day. 😊

Review №150

2019-10-08 05:30:14

Bow Wow Bungalow is a wonderful place to send your fur babies.Caring, loving fun staff.Our fur baby cannot wait to go.It is a must visit.

Review №151

2019-03-22 04:17:10

Love this place! We’re so happy we found them for our Luke...very nice, knowledgeable people, place is clean and it gives us so much peace of mind knowing we can see Luke in the dog cam while we’re away..can’t thank them enough for taking care of Luke’s special needs. Two thumbs up!

Review №152

2023-10-06 02:52:20

My dog just loves the bow wow. They do everything I ask them to do and are very responsible.

Review №153

2018-06-01 19:45:00

Love, love, love Bow Wow Bungalo!! My puppy loves it so much. She immediately starts wagging her tail when she sees where we are. So happy we found them!

Review №154

2019-02-09 02:56:27

Love the care and attention they give my pup! Friendly, helpful stuff; everything is spotless; dog-human ratio is great; dog doesn’t come home stinking; and they pools for your pup to play in!

Review №155

2020-09-10 02:03:16

Blue had an awesome first day! The staff is incredibly attentive and super friendly. Really happy to have found BWB for our pup!

Review №156

2024-02-18 02:30:16

Love this place almost as much as my dog Judy does :)

Review №157

2018-06-26 04:42:23

Love Bowwow Bungalow and so do my dogs. It is such a wonderful, caring place for a day or boarding of our furry friends. Bodie and Yellow love coming to BWB.

Review №158

2021-02-17 02:03:36

They were great with my dog. He’s not to dog friendly and I was scared that he might be to aggressive. They integrated him slowly and he was great with the other dogs. I’ll definitely recommend these guys there awesome 👏

Review №159

2022-10-02 00:43:36

They were all very friendly and made us feel very comfortable. My toy poodle had a great time and we look forward to visiting on a continual basis.

Review №160

2023-01-22 23:11:04

Been taking my dogs here for years and my original weimareiner since they opened up ...always a great experience and lots of love from BWB!

Review №161

2019-05-02 19:22:36

My pup loves Bow Wow Bungalow! She loves to go for a swim, see her friends and get some cuddles from the chaperones. Everyday is a Dogcation at BWB! 🐶💕

Review №162

2021-01-27 00:25:12

My little Malti-Poo had his first day of day care. I loved the fact that I could watch his progress on my phone or computer. I will soon be doing a once a week half days.I’ve added this recommendation on my Nextdoor app for North Hollywood /Toluca Lake area

Review №163

2022-07-15 22:09:31

They are very caring and I can trust to leave my older dog with Bow Wow Bangalows team while I am out of town. Will be back for sure.

Review №164

2021-12-05 04:08:11

Deeks always has a good time at Bowwow!! He makes friends and hates to leave. So glad we found a safe place for our four legged-kid.

Review №165

2021-01-15 02:14:15

Awesome, knowledgeable, dog-loving staff and great facility. My pup, Ruby, loves it! If I die and come back as a dog I hope my owner takes me here.

Review №166

2022-01-06 18:35:21

My Luna was very very happy she played with other dogs the place is clean the help there is very friendly and they’re able to answer all your questions in a business mannerism I think it was a very good fit for my dog

Review №167

2021-10-27 00:42:20

I think your staff (and I would name them except Im afraid of leaving someone out) are really considerate and thoughtful and seem to really love the dogs they work with. Thank you for hiring people of this caliber.

Review №168

2022-07-20 02:08:47

Staff is fabulous. They take such good care of my boy. He loves to go and play. Highly recommend!!!

Review №169

2020-12-12 03:41:49

We love Bowwow Bungalow. Always on top of everything, and my husky loves going there. Very professional and friendly.

Review №170

2022-09-12 20:07:10

We are new to the place, but already we can tell that our precious puppy is well cared for which gives us peace of mind when we drop her off. Thanks everyone!

Review №171

2021-04-17 02:31:26

Excellent team of professional and experienced caregivers. Beautiful spacious facility for hours of fun for your dog. Highly recommended!

Review №172

2021-02-16 02:50:09

Very friendly young and vibrant workers the building is warm and homely which is the way it should feel for a dog ( at home ) welcoming and comfortable my dogs love it they came out with their tails wagging and playful, friskey I will definitely be coming back and at reasonable prices too

Review №173

2022-04-29 03:41:57

Our big pup has a great time everytime and pooped out once at home. Great place and friendly and accomodating staff!

Review №174

2023-07-28 04:24:35

Excellent facility. They treat your dog like it was their own.

Review №175

2022-10-26 20:52:45

Wow! Autumn is awesome! Never felt so good about boarding my dogs before I met her

Review №176

2020-12-02 03:09:27

This was my two pups first experience we weren’t sure what to expect but were greeted with a calm professionalism that was much appreciated! We will be visiting again!!

Review №177

2020-09-05 00:59:01

Cody, our German Shepherd, loves Bow Wow. Easy to make a reservation, staff is great, and facility is fun and clean.

Review №178

2022-11-09 01:08:45

Staff were friendly and Buddy was tired after playing for 4 hours. Making an appt was very easy to do as well

Review №179

2023-01-30 16:04:14

Great: space (massive, with a swimmable pool), daycare price point and customer service! 10/10 recommend.

Review №180

2021-05-02 00:41:40

MY AUZZIE HAS TOO MUCH ENERGY. HES A 1 1/2 YEARS OLD. HE GETS SOCIALIZING WHICH WE FEEL IS VERY VERY IMPORTANT, N HES STILL A GREAT WATCH DOG. THE DOGS HAVE LOTS OF ROOM TO PLAY, WATERFALL, LITTLE POND. THE PRI$E IS VERY RESONABLE TO OTHERS. THE MOST IMPORTANT THING IS MY DOG 🐕 ❤ LOVES IT!!!

Review №181

2021-09-03 22:11:54

Great place for our dogs, clean, plenty of both indoor and outdoor play space. I do struggle at times getting someone to answer the phone when I call which can be extremely frustrating.

Review №182

2022-03-20 23:35:09

My dog loves it here! The staff is great, and we feel safe taking our dog there.

Review №183

2019-01-21 18:11:38

Love Bow Wow! Been taking my pups there for years. My new puppy Otis loves his new friends!!

Review №184

2022-11-09 01:53:53

Very friendly staff. Well-maintained facilities. Will definitely take my dog back.

Review №185

2021-09-18 21:40:26

Radar our dog always has a good experience!We feel he is safe and stimulated!

Review №186

2018-12-30 16:16:17

Our dogs have a lot of fun here! My only criticism is that they would not allow me in the back to see where the dogs sleep at night.

Review №187

2022-09-12 00:12:55

Wonderful experience. My non water going dog even went in their water. They were all great.

Review №188

2021-08-10 21:29:30

I was extremely impressed by help I was able to receive by Rebecca she made it very easy and quick. Who definitely recommend for friends and family.

Review №189

2023-03-16 19:12:18

They will charge you $3 a day if you don’t pre portion your pets food. This is absurd

Review №190

2018-08-09 14:17:42

My dog Bella loves it there. They have taken excellent care of her while she has had stitches.

Review №191

2022-04-03 00:58:51

Love this place!! They care so much for your pet that it feels like you are dropping your kid off with grandma and grandpa then a business.

Review №192

2021-05-24 19:21:48

The staff is delightful, they are all friendly and responsive. My pup always comes home happy and exhausted!

Review №193

2019-02-17 19:32:59

Our dog loves Bow Wow Bungalow - every morning he waits at the front door hoping we take him!

Review №194

2018-11-23 21:34:15

My dog loves this place. They treat her well and make sure she’s safe and loved. Thank you so much!

Review №195

2021-08-28 00:03:59

Employees look very affable and are knowledgeable. Environment is very pleasant and warm for the dogs.

Review №196

2022-12-01 18:04:35

Great places. My dogs love coming here. Have been coming for 7 years.

Review №197

2024-01-11 13:57:35

Very bad attention, very rude the person who helped me

Review №198

2018-06-05 20:32:09

My dog loves it there, and the staff takes great care of him whether its daycare or boarding.

Review №199

2023-07-02 04:51:51

Dogs are well supervised and seem to have a lot of fun!!