Presentation on Map Reviews Nearby

Bobs Discount Furniture and Mattress Store in Stevenson Ranch

4.8 (199) 25560 The Old Rd, Valencia, CA 91381, United States

Bobs Discount Furniture and Mattress Store image

Categories

Furniture store
Bedroom furniture store
Mattress store

Location on the map

Stevenson Ranch, Los Angeles County, California, US

Phone: +1 661-523-3422
Site: https://mybobs.com/stores/ca...

Opening hours

Monday:10 AM–8 PM
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–8 PM
Sunday:11 AM–7 PM

Edit info

Total reviews rating 4.8

199 Reviews for Bobs Discount Furniture and Mattress Store 2024:

Review №1

2024-03-20 18:02:29

I want to express my sincere gratitude to Employee Monica for her exceptional service during our recent bed purchase. As soon as we walked in, she greeted us warmly and made us feel incredibly welcome. Her extensive knowledge of the available options allowed us to make an informed decision. Moreover, she went above and beyond by providing insurance and installation offers, ensuring a seamless experience. Employee Monica truly embodies excellent customer service, and I highly recommend her assistance to anyone visiting your store.

Review №2

2024-02-23 22:33:20

Ordered a bed frame and a dresser. The dresser came destroyed (Frame was cracked in multiple places, drawer track snapped, scratches, etc). i called, and they sent out another one. SAME THING broken...again... i called and rescheduled, and then they never showed up for the 3rd delivery. Customer service hotline is just a call center in some 3rd world country where they yell at you over the phone.

Review №3

2024-05-17 18:02:58

Raffy is the nicest and most helpful salesman we have ever had. He helped us with an amazing couch.

Review №4

2024-05-18 03:25:16

RAFFY the salesman was very helpful and friendly. We bought a couch, bedroom set, and kitchen table. Thank you Raffy for all of your help. We will be back for more great stuff for our house.

Review №5

2024-04-06 18:10:27

Never have I had a pleasant and enjoyable experience whenever I go furniture shopping. Marissa showed us great options we were looking for regarding a living room set. Plus kid friendly which is a big plus in my eyes. Definitely plan on purchasing more sets in the near future. Thank you, Bob’s furniture

Review №6

2024-02-23 19:30:51

My wife and I were looking for some furniture, so we went to Bobs furniture .Our sales person “Angelica” attended us like Family. She greeted us with a smile was very courteous, polite & Professional. She asked us what we were looking for, she listened to us then provided us with several options. She made sure we were confortable she offered us some coffee, cookies and even some ice cream. The company provides the location, furniture & financial options but it’s the attention you receive from your sales rep that truly makes the difference. Angelica’s customer service is Top Notch!! We did our homework & went to several furniture stores in the area & I must say she was the most Genuine, at the other stores we went to we could feel the sales pitch. I Highly recommend to any looking for furniture go visit Bobs Furniture in Valencia @ ask for Angelica, I assure you, you will be treated like Family.

Review №7

2024-05-03 21:30:41

Cameron was great. Let us know he was available and laid back, allowing us space to take our time to shop without sales pressure. He was great w kids and also accommodated our delivery needs for different timelines. Kids were super happy with their new bedroom furniture!

Review №8

2024-06-30 18:11:56

Anna was wonderful! She was both patient and very knowledgeable. She was helpful in making a purchase easy. Thank you!

Review №9

2024-02-20 20:29:42

Definitely appreciated the customer service that Sofia rendered. She greeted me with attentiveness, no pressure throughout the process. Plus, really went out to provide me with options and like the fact that she answered my questions. Really pleased and excited to recommend her to you. Overall, great experience!!!

Review №10

2020-01-11 20:23:07

We are so excited at the amazing value, quality pieces, and a wide variety of items to select from. They have all the latest trends and are on point with their selection. We are so thankful for Lidiam our Sales Associate who was honest, informative, enjoyable to work with and didnt make us feel pressured at all. Edwin the manager was also very fun to speak with and added tremendous value to our conversation. We spent over three hours over two visits and ended up purchasing a whole bedroom set that my wife is so happy with. Now she wont mention needing a new set every night. What a problem solver for every marriage. I highly recommend Bobs. A final call out to Jake as well who was great!

Review №11

2024-05-02 17:56:48

Raffi is a very knowledgeable salesperson. Very personable. My wife and I felt we had good rapport with Raffi. We are both repeat customers to Bob’s furniture because of the type of customer service we’ve received and the furniture and good quality!

Review №12

2024-02-25 20:45:07

Bob’s had a great selection of sofa sets for me to choose from and Nolan was very helpful and patient with me while I sat on them to see if they were comfortable and sturdy enough. Once I made my decision it only took 10 mins to purchase the sofa set! I’ll definitely be back to buy a dresser for my bedroom! Thanks Nolan… from the Rams fan!

Review №13

2024-05-22 01:14:43

Raffy was extremely helpful. I told him what I was looking for and he walked me through the store and I was able to find exactly what I wanted! I felt like I had my own personal shopper, he was great!

Review №14

2024-04-10 23:30:05

BruceWas great.I called to inquire about instock inventory about 15 minutes before normal closing hours.Bruce stayed and answered all my questions even staying a little after closing to do so.I made the purchase on the spot with your team.And I was happy to do so.Thank you Bruce / Bobs.Great job.Very much appreciated.

Review №15

2024-05-27 20:13:03

Loved Cameron! He was very courteous, knowledgeable, professional and welcoming. Answered all our questions, took care of all our needs. Thank you for making this a very pleasant experience !

Review №16

2024-02-07 19:56:24

Purchased 3 mattresses for my grand babies. Got the hybrid one. The sales lady Nancy was great. She had alot of patience and was very friendly. I brought my grandkids in with me and they liked her as well.. it is nice also that they were able to get a little treat after we were done. I recommend her for all your furniture needs as she was very well informed and answered all my questions.. explained also how the warrenty works. Great experience over all

Review №17

2024-04-29 18:10:15

Sofia made it so easy to get everything we needed for our new home. She was very patient and the entire process was simple & effortless. Definitely coming back to this location for future projects.

Review №18

2024-06-15 14:43:46

I once had them 5 stars because I thought everything went smooth. Fast forward, we ordered a couch, chair, and bar stools. Sale and price were fine. Couch and chair we have no complaints. The barstools show up in a box. We were not told they would be shipped and need assembled. We believed they were coming with the couch and chair. Doesn’t happen. So I put the parts together and build the barstools. One of the barstools is defective. I contact customer service and they give me this huge run around with horrible customer service. They decided to send me the parts to fix it. Parts arrive yesterday and they are the wrong parts. I contact customer service. They said I have to order in item that doesn’t come from the warehouse or I have to pay to return the barstools. So they don’t inform me about assembly at purchase, they send me bad barstools, and then tell me I can only get a store credit, only for certain items, or I have to pay the cost to ship their defective bar stools and wrong parts back to them. This place is a joke and I highly recommend shopping elsewhere. Luckily I saved the text messages between myself and customer service.

Review №19

2024-01-29 00:48:47

This was the best experience I have had with your store. .Your sales associate Farnaz was extremely patient very knowledgeable. Gave me some suggestions And was so helpful with me on all my needs of the different furniture areas and you need more people like her in your store.

Review №20

2024-02-29 23:33:32

I recently shopped at Bob’s furniture. They have beautiful furniture reasonably priced. The sales lady who helped me was very helpful and not pushing. I purchased something and was in and out of there in 30 minutes. their delivery charges are reasonable.

Review №21

2024-02-26 19:16:28

Experience was exceptional. Raffe (sp?) is the best. Knows his business and made great recommendations. I was hesitant to walk into the store as I had just left three other competitors who did not understand customer service. service.

Review №22

2024-04-08 23:07:45

Anna was so helpful and supportive! The manager was also very helpful in making choice of furniture for my new home. The customer service was exceptional!

Review №23

2024-01-24 03:49:24

Personally I think the seller is courteous and polite. In his area of work it can be said that he has experience, patience and dedication. In general I am very satisfied with everything including the prices and quality of the furniture.

Review №24

2024-01-03 19:23:13

Our salesman David was excellent. He was patient, knowledgeable about the products, and very personable without being pushy. He tolerated our many questions, and our back and forth viewing the couches without becoming frustrated. David is a real asset to Bobs Furniture. I will come back again! Gloria Thornton.

Review №25

2023-12-30 19:05:05

Angelica was very kind and helped me pick out pieces that would not only look good in my home but also took into account different ways of arranging the pieces. She wasn’t pushy about trying to sell me the most expensive items, overall I enjoyed my experience at Bob’s.

Review №26

2023-12-06 19:05:13

Every employee is beyond friendly and helpful! I cannot recommend a specific one because I talked to a few and they were all wonderful! The managers are very supportive of the workers and over all feel insync with eachother. Its very refreshing and the protection plans for the furniture makes the cost (which is already fair) very worth it! Shout out to David who in general was beyond helpful even with non furniture related chat turned help.

Review №27

2023-12-29 03:09:11

HORRIBLE!! So rude! As soon as my friend and I walk in a rude sales associate comes up to us does not even say hello and asks are you 18. We are both 17 looking for furniture, so we state that we are not. As soon as we say that she shoos us away and says to get out. She could not have been more rude. After she did that we then asked if one of us could use the restroom at least and she says no in a forceful tone. I would not recommend shopping here because they do not treat costumers respectfully. She was an elder lady at the front door. I was going to give them my business but not anymore! DO NOT COME HERE!

Review №28

2023-11-14 22:47:01

Nolan helped us out, tremendously. So knowledgeable about their inventory. He listened to what we had in mind, and within a half hour; we were walking out the door, with a great addition to our newly remodeled, dining area. We also picked up a beautiful hutch, that will match our color palette....great prices, great service, good value!

Review №29

2024-02-25 19:15:44

Melissa was Amazing! Fast and easy. I bought a great product for a great price. Can’t wait to you guys soon.

Review №30

2023-12-31 19:24:52

Raffy was great & gave us time to look around. He didn’t hover just made himself available for any questions we may have had.I only wish they had more color selections. They seem to only offer two colors for each item (blue, brown or gray).

Review №31

2024-05-01 20:10:27

Sofia- Was great and very knowledgeable she was the reason I made the decision to proceed with my purchase. She answered every question I had. Didn’t pressure me at all. Definitely letting my family and friends ask for her.Update: everything that I was told and informed was a lie, just so they can sale me on 6,000 dollars furniture. They definitely don’t sale you the same material or furniture. The quality on the one I got is flimsy and I still went and gave it the benefit of the doubt. HUGE mistake. The floor display is made different than the ones you receive. I bought 2 things and both have major issues. And now the warranty doesn’t cover the items. How the hell is that not covered when I was told it would help me in the long run if I just paid and extra 350. It’s been a year they lead me on so when I tried to return the item they said there’s a claim on it and can’t turn it in for a refund until the case is close.it took them 8 months to do nothing and turn around and say I passed my date. Such a scam. Definitely would buy my stuff at Costco where they are willing to buy it back no matter the time.

Review №32

2024-03-04 19:39:49

Purchased a bedroom set salesman asked if we needed a warranty in case anything happens to the bedroom set. We purchased a five year warranty now that the bed is broken they’re saying it’s not covered. They lied to us and they won’t give us back the money.

Review №33

2024-03-04 19:18:34

I loved the service, we were shown different options along with time to make decisions. My son loved the ice cream and coloring that was offered.

Review №34

2024-03-02 19:13:51

Excellent service received by Angelica... her knowledge and eagerness to make sure we were happy with our selection was fantastic

Review №35

2024-03-18 22:20:13

Raffy is an asset to your company. His service is remarkable and outstanding!!! He went to the extra mile to assist and his sale thecnic his phenomenal!!! Well done Raffy.

Review №36

2023-11-11 22:37:12

I enjoyed my experience at Bob’s Discount Furniture. Went in just to look around and fell in love with a beautiful sofa set. Annette helped me to put all the pieces together for a complete collection. I can’t wait to get my new furniture. And the best thing of all is that I’ll have it in my home before Thanksgiving. I’m a happy and satisfied customer.

Review №37

2024-03-31 18:38:37

Very polite, good furniture, always clean, the bathrooms are impeccable. Every time I come in the workers greet you with a smile, the managers are awesome .

Review №38

2023-09-24 21:46:26

Marisa was great as soon as we walked into the store. She greeted us and asked how our day was going. I let her know we were interested in a dining room set, and we walked out with three additional pieces of furniture for the house besides our dining room table. Great communication, customer service and super friendly!!

Review №39

2024-01-25 19:02:08

David was extremely friendly, very personable and did everything he could to be of assistance. Made the transaction very easy.

Review №40

2024-06-10 19:21:11

Anna was very nice, took her time to inform us, and answered all our questions.

Review №41

2024-06-05 19:35:48

Our experience shopping for a sofa sectional was quick painless and pleasant The only quirk was the long arrival almost a month of our merchandise

Review №42

2023-10-07 22:42:37

Was assisted by a wonderful gentleman named Raffy. He gave honest input and listened to what I was looking for, which helped me easily pick out several pieces of furniture for my home. Was a great deal plus an extended warranty! I checked 5 different stores in the area and this one had the best items, service and price of them all.

Review №43

2024-02-27 19:57:46

Amazing and fast service! Customer service was amazing Anna helped me with all my needs and gave great advice.

Review №44

2024-02-04 19:05:25

We had a great experience. Our saleswoman, Angelica was very helpful and awesome!

Review №45

2024-01-25 22:02:15

Always fast and friendly customer service. They are always helpful with the items and visuals for my future. they are always so accommodating when or if an item is out of stalk.

Review №46

2024-02-17 19:04:48

Very helpful sales staff especially Farhaz she was awesome especially dealing with an older person pick out the perfect set

Review №47

2018-05-23 18:43:44

When we stepped in to store, we felt warm welcome. Bobs furniture is stylish and solid (furnitures are heavy it means well made). Price is reasonable and they have huge selection. We love this place.. We will be back for other furniture. Thanks to Mike Smolen.

Review №48

2023-07-04 18:34:20

My husband and I visited Bob’s discount furniture to purchase a new bed and mattress. We had such a pleasant experience working with Anna. Anna was professional, patient, and kind. Anna was knowledgeable of the items available, listened to our wants, and helped us locate exactly what we were looking for. I am very indecisive, and Anna was so willing to support me as I tried out every type of mattress, repeatedly. The check out process was quick and they even have ice cream to enjoy. Thank you Anna and Bob’s furniture for helping us find our new bed and mattress!

Review №49

2024-05-06 21:25:52

Angelica was very helpful we all put questions and helped us pick our sofas and rug

Review №50

2024-01-24 19:07:14

Friendly, no hassle sales team. Been there 3 times now and have not been disappointed. Good prices, good quality as well.

Review №51

2023-10-11 18:04:51

Bobs has great prices and the quality of their furniture is great. Sales representatives are kind and polite. They do not pressure you into buying. I dud buy a dresser and the whole process was very easy. Thank you Bobs.

Review №52

2023-01-13 03:53:40

Nolan was friendly, professional and really helpful 😀He was knowledgeable of the selection on hand. He was able to help me build the perfect couch for our small space without compromising on quality and features. The whole process was very straightforward and relatively quick.I was already approved for financing before I went into the store. White Glove Delivery in 3 days 🙌🏻 no one could beat that in this entire valley; I’ve been everywhere. Pretty decent selection. Clean.

Review №53

2023-10-24 14:38:05

Me and my spouse buy most of our furniture from this store and love it! This time though, we walked in and had a very arrogant salesman named Magnum(like the condom). Hispanic gentlemen who used to be a car salesman. He thought he was better then everyone else in there and appeared to only think about himself and not the customer. He would constantly throw verbal jabs at us while we were looking at furniture. He seemed to belittle us. You should never judge a book by its cover. We went in there and selected a very calm salesman who was very helpful and did a cash deal with him, allowing him to get the commission. Whatever you do, stay away from Magnum for a great experience. Other then that, we love this store and will continue to buy from them.

Review №54

2024-06-12 19:07:59

Was great Found what I wanted right away.The young man was very helpful.Cant wait to get my couch.

Review №55

2023-08-06 18:09:46

On arrival we were received by the associate with smiling and entertaining mode. Associate Anna approached and started assisting and later associate Monica took over and assisted the whole buying process . Monica assured and ensured the whole process and ended with Anthony, store manager, who finally made it clear and easy.We go our things what we expected and ended up with happy and satisfied . Thank you all and thanks Bob furniture team.

Review №56

2024-03-29 18:08:23

Outstanding customer service. They went over the top to find my item and get it delivered to me in 2 days

Review №57

2019-01-24 23:40:44

Mel was absolutely amazing she helped us find the perfect couch table and rug she was very personable and down to earth she made it hurt by an experience absolutely great we will definitely be coming back to her. Keep up the great work MEL!

Review №58

2024-01-16 20:08:50

Everyone was friendly, I liked that it felt like a comfortable place to because they had a fun cafe with lots of goodies.

Review №59

2023-04-02 21:59:58

Great experience... Found exactly what we were looking for (at a REALLY good price) and it was a very pleasant experience. Marisa is an amazing sales rep... She was extremely knowledgeable about all the items that we showed interest in and was able to answer questions as well as provide additional information to help us choose just the right pieces for our specific needs. We WILL be back for more!

Review №60

2023-06-29 01:32:51

My wife and I walked into bobs not really shopping for anything just looking and was approached by sales lady Laura very nice and polite. Long story short we walked out with a bedroom set lol I would like to thank Laura for all her help in making us feel comfortable and answering our questions. And also your worker I believe his name is Giovanni who helped me load the bedroom set awesome guy!!

Review №61

2023-06-26 20:24:59

I can’t say enough good things about my family’s experience. Raffy was AMAZING! Not only did he help us he also gave us so many good laughs and was so informative. Annette the manager I can’t say enough good things, she was amazing with my two toddlers. Even if one kept adjusting the remote for the massage chair while she was speaking to us. 😂 We ended up going to look and left purchasing a bunk bed for our girls and a bedroom set for us. Thank you!!!!

Review №62

2022-12-12 19:08:21

This is a return trip to Bob’s to purchase a new sofa after previously having purchased a dinning set. I’m very pleased with the size of the store—not massive and overwhelming but a good selection nonetheless. I’m happy with Bob’s pricing and sales staff. If I have anything less than wonderful to mention it would only be the delay in getting an item. If the wait was a few days or a week I would be very happy. Unfortunately, and I suppose it’s just a sign of the times, my wait is expected to be 2-3 months. I’m patiently waiting but wish it could be sooner. Otherwise I am a fan of Bob’s!

Review №63

2023-09-18 18:28:43

I recently visited and ordered a daybed from Bobs. I received great service from the Rep Anna at the Valencia location, she was very patient courteous and informative. I cant wait to get my order!!!

Review №64

2024-01-05 16:58:42

The gentleman that helped us was super nice. Great options and great service. Just want them to send receipt

Review №65

2023-08-05 07:24:24

The furniture store is fine. I bought a couch and I am happy with the purchase. The reason for the one star rating is to inform people not to purchase their protection plan. They sold me a 3 year protection plan from Guardian Protection Products. Google the company. Terrible reviews that are true. I was told they would clean the couch and fix any damage. Totally untrue. They find excuses to deny any claim. Total scam. DO NOT PURCHASE PLAN.

Review №66

2024-02-04 20:43:08

My sales lady was great and worked great with me to meet all my needs. 💝

Review №67

2022-10-28 19:31:59

Laura, was super helpful and went over multiple beds and foundations to give us more than one option. She was patient, courteous and kept the conversation going in order to not make the whole first time buyer experience less stressful. Excellent customer service skills on her part as well as the other staff on duty. Even thought it was super close to their end of shift every employee had a smile on their face, which made the environment just that much more welcoming. Will 100 percent be going back and referring others. Thank you for everything.

Review №68

2023-09-11 22:22:17

Highly recommend this store. The show room is huge and immaculate. I was greeted by George and was walked through the whole purchase process. He was able to answer all my questions. I will definitely shop here again.

Review №69

2023-03-06 03:38:07

Sofia the in store sales person was very helpful and the guy in the warehouse was also very helpful and we think he went above and beyond his duties to help us when we picked up our order. Im very sorry we didnt get his name but they were both great at their jobs. Bobs Discount Furniture is very lucky to people like these two working for them.

Review №70

2023-07-31 19:14:35

Very clean. Our girl that helped us was perfect. Kind and caring. They have good quality furniture. Go take a look. If you dont mind paying a bit more too get more, thats the place .

Review №71

2018-05-14 22:59:43

Jake was absolutely amazing! Once I shared what I was looking for he knew exactly what to show me. We were in and out in less than an hour! Jake truly provided great customer service.

Review №72

2023-01-24 12:33:39

Marisa made our furniture shopping worthwhile. Not only that she a lot of knowledge in interior designing but also she has excellent customer service. She is very personable and is not pushy towards making a sale. She really went above and beyond. Will definitely do business again with Bobs.

Review №73

2022-05-31 21:36:12

We have purchased couches from Bob’s in the past and had a wonderful experience previously so when we needed another we went back. Our sales agent, Rachel was awesome. She was professional, polite, knowledgeable, and did not pressure us at all. Once again a great experience! Go see Rachel, you won’t be disappointed.

Review №74

2023-12-05 15:37:08

Awesome experience... Easy purchase. Our salesperson Monica is the best. We will be back to purchase more from her.

Review №75

2023-08-26 21:43:38

Terrible customer service at this location. The employees (George)/manager (Anthony) will spend more time arguing with you about why their prices on furniture has doubled rather then trying to make a sale. A specific recliner chair I saw two years ago was going for $349 and now its at $799.... they wont budge and dont offer any discounts for Labor Day or any other holiday like all other stores. They shouldnt call it Bobs Discount Furniture, they should call it, Bobs Rip Off store. Never shopping here again.

Review №76

2023-10-22 18:10:25

We needed a couch, the three other places we went to had similar products for more money than we paid at Bobs.I’m a fan and we’ll be using Bobs to furnish our other home as well. Great service, price, and quality….. thx Bobs…..

Review №77

2023-08-07 18:04:52

Laura was our sales person and she was very professional and most important patient. She guided us and helped find our perfect couch for our house.

Review №78

2023-08-27 14:52:02

I had a great experience at the beginning everything seemed fine despite the reviews I gave it a shot Anna was my helper she was sweet and attentive the only thing I didn’t like was that she told me my furniture already comes with insurance for 3 years and I thought it was a good deal but she should’ve mentioned it wasn’t free nor did she mention fees or say it didn’t need to be added so I’m canceling it especially after reading reviews of them not doing much about anything when it comes to protection plans that it’s a lie I rather save me myself the 600-700$ that was added.. My couches still haven’t arrived it’s been over a month they changed the day to sept 16 and it’s not a promise they said so I’m hoping I get my couches on that day or I am canceling couches with them and going elsewhere Good luck to everyone 🙏

Review №79

2023-12-23 19:03:19

Our sales person Marisa was awesome and very patient with us in choosing a new bed.

Review №80

2024-01-21 19:03:09

Marissa and Monica were the best sales agents Ive ever worked with

Review №81

2023-08-26 18:42:38

We were on an exploratory mission to find accessories for our new bedrooms set...the staff were friendly, informative, and used no pressure to help us out. Overall, a great visit to Bobs

Review №82

2023-09-14 19:48:16

Ana,s customer service was amazing! She patiently answered all my questions and showed immense respect. Management was also very friendly.

Review №83

2022-08-23 16:14:04

Everything was awesome during our shopping at Bobs. Our sales associate (Monica) was very helpful and knowledgeable. Only downfall are the shipping dates, We have 3 different dates for the items we purchased. Some items are 6 to weeks out. Will shop there again because of the customer service we received. Thank you Monica

Review №84

2023-08-23 07:43:55

I will never deal with this company again. I was told by the salesperson that their delivery men would take the bed and box springs, when they arrived they informed me they only set the bed up. I am 75, my sister is 90. I was and am furious. I canceled my order and Sit n Sleep WILL take the bed, box springs and frame away. Customer service was no help.

Review №85

2022-07-10 18:06:11

Amazing customer service. We had ro replace one of the recliner chairs due to a goof, but the dye lot for the new replacement was different (3 years later), they replaced all of our pieces. Extremely easy and helpful in our replacement. The sales representative was also helpful in our piecing together patio furniture. All around the best shopping experience!

Review №86

2023-01-23 21:51:20

I will never buy furniture from here again. I have submitted a claim to the BBB because the customer service is ridiculous and non existent. The warranty program “Good Proof” is a joke. They will find every loop hole possible to deny your claim. Bobs furniture charges a lot for furniture that falls apart. My $2,500 couch is ripping at the seams and I haven’t even had it for two years. My coffee table was falling apart from the day I got it. It is not worth it. Costco has furniture for way cheaper and way better quality and they aren’t even a furniture store! I submitted a claim to the BBB because I am tired of being ripped off by these people. I want my money back. I have been dealing with nothing but problems since I bought this furniture. They can have the couch back! I don’t even care. I just want my money back. If this is resolved I would consider changing my review but for now it stays. Beware of this company. I feel awful for the people I recommended this place to. They get people to make reviews when you first get your furniture and when everything seems fine and then a months later, everything falls apart and most people forget to go back and change their review.

Review №87

2022-07-16 19:07:08

Very good environment everyone made us feel welcome. Max our sales person was respectful and patient with us even though we can be indecisive. Max went above and beyond to help us select the best couch and chair. We are very happy with our purchase. We highly recommend Bob’s furniture, and we also recommend Max because he’s a great person.

Review №88

2024-02-09 19:49:20

Raffy was helpful and knowledgeable without being pushy. Would shop here again!

Review №89

2023-09-13 18:03:02

Trying to get a dresser for my mom, website wasn’t showing me what I wanted. Called the bob’s customer service number and spoke to a very nice English lady who’s was very accommodating and was able to find a perfect dresser for me. Very good customer service!

Review №90

2023-11-15 22:42:41

Great shopping at this location.(STEVENSON RANCH)A little more open dates for the weekend deliveries, as most of us work during the week.But otherwise, bery pleased.

Review №91

2024-05-18 18:02:17

Excellent service.A nice store and very nice employees.

Review №92

2023-02-11 19:07:54

I had a great experience with Bobs Discount Furniture, this my second purchase wirh Bobs and the service is great you order merchandise and its delivery is fast no long waiting period, and the delivery guys are all very nice and polite & great customer service.Thanks Bob for all you do and always having merchandise available. Im a happy customer.😄

Review №93

2024-03-03 19:02:47

Very friendly and helpful staff. Mt experience was great. Thank you.

Review №94

2021-02-05 20:35:10

The reason I’m giving Bob’s a 5 star review, is because from the moment we walked in to the store and received our furniture, our experience was very pleasant and welcoming. Jose and Jamie just came and dropped off the furniture we purchased. They were on time, super helpful, had their masks on when they arrive and were really quick and efficient. To top it all off, they were really nice! I am a person who only takes time to write a review when I feel that I have received exceptional service and don’t regret spending my money. This is one of those times. Great job Bob’s!Thank you Monica Santa, Michael (Manager), Jose and Jamie (Delivery Staff) for your excellent customer service!

Review №95

2022-08-30 18:19:43

Good selection at good prices. I do miss things coming assembled because I don’t have the tools. But I understand that’s how it’s priced. Sales person was friendly, helpful and knowledgeable. I like a little less supervision when shopping, but that’s just me. She was very nice. I’ll be back and will ask for her!

Review №96

2023-05-31 22:08:48

I give Bobs furniture store 5 stars all day long. I bought a dresser yesterday and Ive seen it in the papers for a price. They gave it to me for that price no questions ax customer skills are given 5 stars. They even have a candy bar inside and ice cream for the kids when they come. Those kids was having so much fun yesterday I will be going back and buy more items This is not the 1st time that Ive been in this store. Ive been in there numerous? Times but this is the first time im going and purchasing something I will be going back to bobs furniture trust and believe And I wouldnt be saying this if it wasnt true They make you feel at home they really do and the kids too

Review №97

2019-11-10 02:24:22

Our experience at Bob’s Discount Furniture in Valencia, CA was fantastic in very large part due to our sales associate. Monica Santa was great! She was attentive and patient with our shopping and questions we had. There was zero “pushy salesperson” from her. We chose what we liked and she assured we understood the price and options for delivery. We measured space for one of the items after we left the store and had to call to make a slight change. No problem at all with Monica. She was professional and personable throughout the entire process. If Bob is a smart businessman, she will he promoted soon!

Review №98

2022-10-10 18:11:47

Friendly and helpful staff. Great variety of furniture selections. George was very patient and helpful in picking out our furniture. He was very knowledgeable and polite! I would recommend Bob’s Discount Furniture to anyone that is looking for nice and quality furniture. He have a huge selection.

Review №99

2022-10-26 03:39:36

I would highly recommend Max for all your needs when it comes to furniture buying. He was amazing!!! Max took the time to show me all available options and pricing. I must have gone to the store number of times to revisit my options, on every visit Max took the time to explain everything start to end. I ended up getting the furniture that I wanted with support of Max !!!

Review №100

2018-06-11 21:21:50

I wanted to wait until our transaction was completely finished before writing a review, and I am so happy to leave a positive one. We were primarily in the market for living room furniture and decided to check the new Bobs out as an option. We had such an easy experience during our first trip there, and Bo was so patient and helpful, giving us plenty of room to look around without feeling smothered the way some places can do. When we went back to make our purchase, Bo wasnt there, but Rachel very kindly stepped in and helped us finish everything up and prepare for the delivery. The delivery tracker was very cool, and allowed me to see how far down the list I was for the day and around what time they would arrive, even accounting for delays and adjusting the time as the day went on. This helped a lot since I was at work and could decide when was a good time to leave without getting home to sit around and wait. The delivery team was great. They were very courteous and efficient, and treated my items and my home with great care. And I love my furniture! Its so beautiful and the quality feels amazing, we really feel like we paid well for our items. I would happily shop here again and recommend it to others :)

Review №101

2022-07-12 21:27:01

The salesman, Tom, was great. I told him what I was (and was not) looking for. He asked questions to better understand what I wanted and addressed my concerns of what I didn’t want. He showed me several options that would meet my needs and I ended up purchasing a piece of furniture that is perfect.

Review №102

2021-08-08 04:11:28

My experience at Bob’s furniture was amazing thanks to Donovan. Donovan greeted my sister, niece and I as soon as we walked into the store. We never felt pressured or uncomfortable looking around and taking our time to shop. We went in just to look and we ended up leaving with two living room sets, a dining table, and two twin size beds. I was so impressed with the quality of the materials and their price. I had previously looked around at Macy’s, Ashley’s and Living Spaces and I did not like their quality in furniture or their price. I will definitely recommend to Bob’s furniture to my family and friends and I will suggest they see Donovan for assistance.

Review №103

2024-02-14 19:03:52

Monica was very attentive, not pushy and an amazing sales rep

Review №104

2021-02-14 04:06:52

We were instantly greeted and given space to wonder and look around. We picked out the couch we wanted and George helped us with the purchasing process and explained things clearly. The manager at the time was very lively and helpful. She made buying a couch a fun and personal experience. We will be receiving our couch in a month. As long as that goes well, we are very happy with our experience.

Review №105

2021-06-16 22:00:11

Donovan welcomed us as soon as we walked in, very welcoming. We acknowledged, but went in with a purpose. Thankfully he didn’t pressure us, but allowed us to look on our own. Once I made my mind up, I located him and he was very helpful. He answered my questions very knowledgeable and made some great recommendations based on what I was looking for. I had picked the bed I liked best, and when I asked for similar beds he made great suggestion. After getting a feel for comfort and desired fitness, I narrowed it to 3 beds. After eliminating some, he recognized what my style was and made additional recommendations. In the end, I went with one of his recommendations.He gave me great suggestions when I found out delivery was a bit longer than I wanted, but that was fine, as much as I wanted it since, I wasn’t in desperate need right away, and I didn’t have to pay up front. Therefore, I was able to get what I wanted and have the opportunity to cancel our return it, if I do choose. Donovan is definitely an asset to the company.

Review №106

2019-05-08 17:31:06

Im extremely pleased with the service and product I received from Bobs Discount Furniture. The product options available are modern, beautiful and affordable. I looked everywhere for the perfect gray sectional couches and decided to walk in to Bobs Furniture one day despite the reviews on Yelp. I immediately fell in love with several items but stayed focused on the couches. Not only did they have the best gray color to match my house, but they had a CUSTOM sectional option to meet my weird sized room requirements and an amazing price ($1200!). I brought the very handy paper home that had the sizing measurements on it and discussed with my husband. A week later I was back and greeted by Paul Y. He was very informative, friendly, and prompt with helping me purchase my couches. He was thorough when ordering and making sure not only the couches were ordered correctly but that the delivery process would be seamless. He didnt try to push me to buy other products and had me out in a jiffy! Paul is one of the best sales associates Ive dealt with and an asset to the company. Thanks so much Bobs Furniture! Ive already recommended you to several friends and family

Review №107

2021-05-18 04:42:56

We went in knowing what we wanted. Unfortunately, as with a lot of furniture stores, they were out of stock on a few things. But we ordered them to arrive in October. Maybe they will come sooner. Laura assisted us. She was very nice and helpful. The manager was also very nice. The only issue is that the prices went up a lot over the past month. The manager said he’d give me $100 off but it was not taken off. Also, we spent $4500, you’d think we would get free delivery. But we were charged $330. I usually don’t like shopping at stores that work on commission because they tend to follow you around. But I like the stuff they have in bobs.

Review №108

2019-11-08 00:52:29

Everyone was friendly and polite. Melody was absolutely wonderful and extremely knowledgeable about all the products I had questions about, she had helpful suggestions and was very patient. I never felt rushed and no one was pushy. After I made my selection the process was very quick and the delivery was delivered not only on the day it was promised but at almost the exact time! For the prices and quality of the furniture I would highly recommend bobs! I will most definitely be back!! Thank you all for your help! And a big thank you to Melody for being so patient!!

Review №109

2021-04-11 00:26:10

Best staff. Completely felt a positive vibe w associates, they help each other and were conscious not to overstep on each other. Knowledgeable, friendly, knew their products, gave us space. Great team vibe from Annette, Monica, George and a host of others, sorry I am terrible w names. Great values and deals. Very happy and this was not our first purchase.

Review №110

2022-03-27 19:28:54

I was greeted with “Hello, If you would like a cup of coffee, visit our café in the back of the store.” I asked where I would find recliners and I was told where they were. I browsed for a while and then Ron, who first greeted me, approached me and asked if he could help. That started a very cordial conversation about what I needed and how I could finance it or pay for it all at once. I decided to join Bob‘s credit card club or whatever it’s called and I was very happy with the outcome. Ron and then Annette, a manager, spoke with me about the delivery date and told me that the men who deliver the furniture would be putting it together and removing all of the cardboard boxes. That pleased me very much. I never felt pushed into anything. Every decision was mine alone. Cannot wait to get my chairs.

Review №111

2021-09-25 19:56:20

Incredibly friendly customer service by Ishmial! She was very helpful and let us have our space while we browsed, and artfully chimed in when we had questions and would go back to letting us browse privately. We greatly appreciated not feeling watched while also knowing we could get help instantly if we needed it. She was fast and efficient and any upsales were clearly explained so we never felt like we were being “sold at” but instead given valid options. Quick, easy, and we can’t wait to be sitting on our new couch!

Review №112

2021-02-14 02:32:01

My husband and I were very happy with the customer service received; I seen team work at its finest. Big thank you too Carrie, she was excellent throughout the experience. Would have been 5 stars if we didnt have to wait for our merchandise 2 months out.

Review №113

2022-11-13 20:17:56

Bob’s was one of two places either online or brick and mortar that had a sectional that fit the specific dimensions of our space. Monica S. was a tremendous help, available and helpful while giving us plenty of space to discuss and make our decision. We appreciated being able to try out the furniture first, which you obviously cannot do with online shopping. We are grateful that Bobs is in the neighborhood.

Review №114

2022-06-12 03:45:33

Ordered my sofa sleeper mattress to be picked up at the warehouse. Pickup was fast and nice employees. The employee who took my order at the Valencia location was very helpful. As for the mattress Im sure Ill love it because it fluffed up right away and I hadnt even had it unpacked for one hour and it takes at least 24 hrs.

Review №115

2018-09-15 01:03:27

Judy was the sales rep we had the pleasure of showing us around Bob’s store. She’s the employee with the curly red hair and wacky personality. We went in with a specific sofa in mind and she was very informative and helpful throughout the whole process. Highly recommend if you are thinking of visiting to ask for her personally. She makes the whole experience fun. The sofa was nice and everything but I’m coming back just to say hi.

Review №116

2023-01-15 19:56:55

Max has been very helpful in the process of finding our perfect couch. Bobs Furniture has the best staff with the most affordable prices. We won’t be using any other furniture store.:)

Review №117

2023-12-31 19:02:10

Great knowledge and took there time showing us around. We did not feel rushed or pressured.

Review №118

2018-10-14 19:44:08

Everytime I purchase from Bobs the overall experience is very pleasant. I had the pleasure of working with Laura, Monica, and Rachel. All three sales associates are knowledgeable and I highly recommend working with one of them. Even the office staff is friendly and very accommodating. I had to reschedule my delivery and they helped me take care of that with no issues. Delivery went well and as scheduled. I will be purchasing from Bobs again soon!

Review №119

2019-05-05 20:54:54

We walked in just to look at new sofas since we were thinking about purchasing a new one in the near future, BUT, 45 minutes in to our first visit to a Bob’s, we had purchased a new sectional. The salesperson, Judy, was fantastic! She was knowledgeable, so upbeat, friendly and not pushy, which is what we liked the best. She was also quite patient with us as we couldn’t make our minds up between two sectionals. The manager was also very friendly, we opened up a credit account with Bob’s, which was also very easy to do. When we’re in the market for any other new furniture we’ll definitely be returning to Bob’s and asking for Judy!

Review №120

2021-09-17 02:58:55

To be honest we didnt have high expectations on this our first ever visit to a Bobs. But we were pleasantly surprised & it was a super productive visit. Our sales associate was Ron (Valencia store) and he couldnt have been more helpful. We didnt feel pressured & we really appreciated the every day low pricing. We bought several pieces of furniture for a new home and 2 queen pillow top mattresses. Bobs has their own line of mattresses & the prices are great but more importantly very comfortable. Bobs represents a good value for their products and we are very happy with our shopping experience.

Review №121

2018-09-15 22:39:57

Rachel assisted us and she is amazing! She is a good listener and made sure we are getting what we wanted.I was very impressed with her knowledge of the product line. She made an effort to determine what our price point would be. We did not want cheap but not the top either. All in all she deserve 5 stars plus.

Review №122

2018-03-01 17:52:33

The furniture was amazing, but the prices were super amazing. I had two salespeople help me; Rachel and Chase...and they were super, super amazing. Rachel was just the right amount of attentive. I greatly dislike to walk into a furniture store and feel stalked by salespeople. Rachel made me feel comfortable...not stalked. The whole experience from start to finish was fantastic. I was actually happy when I walked in, when I bought my furniture, and when I left the store...the entire experience was positive. Thanks for coming to our area!!!

Review №123

2021-01-12 05:00:07

Ron was our sales rep. And since we had both kids with us. He was super patient and took his time with us and answered all our questions. Took measurement for us to make sure everything was going to fit. At the end to set up the delivery and purchase. He got it taken csre of very quick as my children were getting antsy.Overall great selection of furniture an awesome staff. Ron was great!

Review №124

2018-08-06 01:54:10

I had the best service and felt so welcomed. Melody was awesome. I almost bought the whole store with no pressure. She was so nice, gave me space to shop around, explained features of the product and closed the deal. She made me so special and raved over how wonderful the furniture store was. Im going to schedule my delivery shortly. Hope that experience is as delightful as my purchase.

Review №125

2019-02-26 21:41:10

Found Bobs through a recommendation and am happy I did. Super friendly staff, helpful without being pushy. Judy was thorough and took a lot of time explaining the ins and outs of my mattress as well as the care and warranty. Sue was happy to assist with additional needs. Satisfied with price, quality and overall experience. Would highly recommend and definitely shop here again!

Review №126

2023-11-13 19:05:19

Went in to just look at dinning room tables and walked out with a new dinning table ser :) ... Thanks to David he was great, hence why I ended up with a new table lol

Review №127

2019-09-01 19:58:04

Went in just to look and get some ideas for our new home. Was instantly met by Judy. She was so helpful! She helped me look at different sizes and colors in the pieces I liked, and showed me which items fit what we were looking to spend. She helped me find the PERFECT rug and ordered it for me in the size I needed. We even got a discount on some vases we fell in love with. Great people, great prices, great items! Will definitely be going back. Thank you, Judy!

Review №128

2022-12-08 21:49:13

I bought some furniture at bobs. And a representative Ana gave me an insurance paper stating thats the insurance the furniture came with, never disclosing the insurance had a cost. When I noticed I had been charged for thus insurance went to the store yo talk to the manager Humberto and he stated there was nothing that he could do. When I asked him to speak to someone higher that could help he said there was no one else above him. Worst customer service and they (the associate Ana) never disclosed the insurance had a cost, very dishonest and I ended up with the bill.

Review №129

2019-07-14 02:32:44

Excellent prices on quality furniture. Judy and Pamela were very helpful and attentive. They listened to our needs, worked within our constraints, and were able to ensure we had deliveries scheduled within a tight moving window. Bobs has an excellent selection and we will be returning there for our next home furnishing project. Bobs has made it easy to furnish the majority of our new house. Future customers can expect very attentive service, great products at lower prices than the leading brand competitors.

Review №130

2020-07-27 20:06:07

Sean was in the warehouse and brought my items out that I ordered for a curbside pickup at Bobs Valencia. I immediately hated one of the items! He was beyond patient and helpful. He went back in the warehouse to see if he could locate something similar that i would like. Unfortunately he was not able to so he took the time to physically walk the item back in to the office for a return. I ended up browsing in the rug area while waiting to be helped with the return. I ran into Sean again and he was so helpful it made me just do an exchange and pay the difference for a runner rug. He was such a sweet kind hearted person. Very personable and knowledgeable - whatever he didn’t have an answer to he went and got an answer. The entire staff was helpful and very friendly. I just had to make sure that whoever was Sean’s boss specifically knew that they have a great asset to their team. Customers will continue to spend based on customer service not the cost of the product so Sean should be commended and recognized.

Review №131

2019-11-15 05:57:40

Laura G. provided the absolute best customer service! I went into Bob’s several different times going back and forth between various different bedroom sets. Laura was so patient and helpful in helping me choose the exact design I wanted. She was extremely nice and cared about what ultimately made me happy. So grateful for her help and looking forward to shopping there again because of her!

Review №132

2021-01-05 19:58:34

I ordered a bedroom set in August. I’m still waiting for it. They were happy to take my money and then have strung me along with lies about the next delivery date for months now. I have called numerous times asking for updates and I just can’t get what I paid for. It’s insanely frustrating. I absolutely would not recommend buying from Bob’s. If management reads this I would really appreciate an update and my furniture delivered.Update: I had the furniture delivered at the close of the year. So it took about 5 months to get the bedroom set delivered, despite numerous calls and requests for information. What made this situation so frustrating was not that they unilaterally decided to take an interest free loan with my money for five months but it was the complete lack of communication and misinformation I was provided. They were very nice and helpful at sales time, however, once I paid they acted as if they couldnt give 2 hoots about me. I would not shop here again, nor would I recommend them. Oh, and no one from Bobs contacted me about this review.

Review №133

2019-10-29 21:01:20

Wonderful experience! Eddie was so helpful. Well definitely be back.Update: Graded down from 5 to 3 stars because I found an issue with my order the day after. The time and effort on my part to get it resolved with a Manager was disappointing. Exceptional service is more meaningful when it comes through during issues. Its easy to be great when transactions go smoothly.

Review №134

2019-09-02 20:50:41

This was one of the best experiences I’ve had buying furniture.First off, the selection is really good. We planned on looking around at a few stores but ended up not needing to go anywhere else.Johnny was great! Very friendly and helpful and took us right to exactly what we were looking for (which was bedroom furniture for my son). My son is so excited with what we purchased.We need to buy a sofa in the next couple of weeks, so I’ll probably be buying from Johnny again.

Review №135

2019-02-23 03:03:05

Absolutely loved my experience with Bob’s. Simple straight forward purchases and amazing selection. Very large show room and even more online!Monica Santa was amazing. Superb customer service. Definitely went above and beyond for us. Will for sure be recommending her to friends.

Review №136

2019-09-12 21:05:34

When I first walked in I was greeted by Vic who is very friendly and didn’t give you that intense salesperson vibe. He gives you the feeling like he’s welcome you and your home which is what every sales person should be like. On both days he introduced us to several members of the team and they were also great. He was patient with us and he waited for me to bring my husband back to get a second opinion. I plan on returning back to bobs because of the excellent customer service Vic and the rest of the team has given us.

Review №137

2018-10-14 21:16:51

Great store! It was my first time in the store and I was very pleased with everything. But, especially with my salesman, Joe R. (from the Valencia, CA store)! He greeted us immediately and he was quite knowledgeable in helping me to choose a new mattress, etc. He was also very friendly and outgoing, too. I would highly recommend Bobs Discount Furniture to everyone I know (and to those I dont)! I will be using Bobs for all of my home furnishing and decorating needs from this moment on! I am deeply satisfied with my overall experience at Bobs!!! Kudos.

Review №138

2018-04-22 21:59:53

We had a wonderful experience buying a new bed frame and mattress today at Bobs. Jake answered all of our questions thoroughly. He was knowledgeable and personable and very patient with us. Kim gave great service in the finance department. Mary helped us find the perfect delivery time. It was a fun experience from start to finish.

Review №139

2021-06-01 00:43:54

I went with my family to Bob’s today to look for a couch my mom saw on a television commercial. As soon as we came in, Anthony greeted us and asked if we had any questions. We looked around and found the sofa we were looking for. We even got the rug that was with the display: Anthony came by and asked if we had any questions and we were able to get the sofa. He was so helpful and explained every item on the receipt. I will definitely come back again. Customer service and the products are great.

Review №140

2024-04-14 20:00:25

Cam was super helpful and was straight forward great service

Review №141

2019-05-21 19:07:10

I had the best experience with Judy today (Previously with Vic but wasn’t in today). I went in for a sofa and bedding. Unfortunately, I’m very picky with my bedding and wasn’t able to go with any BUT I ended up buying, not one but TWO sofas and a dining set! Judy had such a great personality and patience about her that it made me so comfortable being here and made my mother happy (which isn’t a easy task! :D). I’m happy with my purchase and my experience here. They’re doing a great job and the prices are just right!

Review №142

2020-05-13 07:17:22

Jake was fabulous! He listened and got a sense of my personal style and made lots of thoughtful suggestions. He was enthusiastic and worked with me to find just the right pieces for my space. And he was patient while I took a bit longer to settle on my final choices. Great prices, selection and quick delivery with white glove option.

Review №143

2022-12-31 20:00:42

Very pleasant friendly atmosphere. Sales person Marisa was very helpful and nice, answered all my questions. Made my experience very comfortable and easy. Would shop there and recommend it again.

Review №144

2021-03-14 03:22:12

The staff was great and very accommodating. George did a fantastic job helping us pick a new couch, offering his expertise when we had additional questions. It was a lovely experience and I’d shop there again and again.

Review №145

2021-03-14 20:39:20

Mike the sales associate was great and helpful! Very kind and patient didn’t hover, gave us time to look around with out feeling pushy. He didn’t judge us prematurely, he showed us all price ranges high and low . He allowed us to determine what price seemed right for what we needed. Looking forward to getting our sectional and much more!

Review №146

2018-08-11 18:18:35

We loved working with Rhonda! She spent so much time working with us and getting everything in our new home to match perfectly. The quality of service here is just beyond amazing! We felt like the whole team took really good care of us. Love this place!!

Review №147

2020-09-07 00:10:44

Rachel was the best and helped us beyond our expectations. The furniture is gorgeous, comfortable and very inexpensive. They offer excellent financing options and warranty plans. Overall I was so impressed with the quality of furniture and the customer service.

Review №148

2019-02-14 20:35:43

Wow did we score when we went to Bob’s. We walked in with “NO” intentions to purchase anything. We were at first turned off with the “up system” Bob’s uses. I said to my wife I don’t want to be hassled like on a used car lot BUT, to my surprise the sales person gave us plenty of space and freedom which I did not expect. We just wanted to look around and get some ideas because we are doing a full restoration of the interior of our home. Rachel greeted us and we told her we were just looking around to get some ideas. She said to take your time. I’ll be here if you have any questions. She came back through after we saw most of the store. We did have a few questions and she directed us to a sofa & loveseat to hone in on what we were looking for. Going back-and-forth with questions and answers we ended up purchasing a sofa and love seat! We went back a few days later to possibly look at some other furniture and asked for Rachel. Melody said that Rachel was off that day and she would be glad to help us out until Rachel returns tomorrow. We had a few more questions about different fabrics and construction. Melody was seriously on her game! These ladies did such a good job on two separate occasions that I asked to speak to their manager. Pam introduced herself and I proceeded to explain to her that I have been in sales my entire career and taught sales techniques. These two ladies were so good I thought they must have attended one of my sales seminars! There was absolutely no pressure. Just positive information with great probing on what we were looking for.After spending another hour at the store and getting more ideas we will probably be purchasing most of our new interior items from these two ladies Rachel and Melody. Bravo, thanks for helping us!!!

Review №149

2019-11-02 14:48:43

Meeting Monica was a blessing. She was an amazing help determining what pieces would work for our space. I appreciated her professional demeanor, calming attention to detail and impeccable sense of style.Total Class Act.Thank you Monica it truly was a pleasure meeting you.Thank you Bobs Furniture for the warranty on all of my purchases. I feel like I can live with them care free for the next 5 years 😉. What a Good deal.Brenda Jordan

Review №150

2019-07-15 23:24:42

Customer service is great! I purchased my furniture here in December and love it. My mom now has purchase new furniture and Judy helped her. She was wonderful. Showed us many options based on our input but gave us the space we needed to make our decision.

Review №151

2018-11-11 06:08:29

Kyle was very professional and was able to answer all our questions when we purchased our desk with marble top. Judy was amazing at helping us purchase our bed frame and marble top side tables. She did very good at answering our millions of questions and with giving us space while we deliberated our purchase. It has been a pleasant experience each time we visit this location and their delivery/assembly service was amazing.

Review №152

2022-12-21 19:05:05

I had an amazing experience working with Max at the Valencia location!! He was transparent, patient, informative and absolutely not pushy! I did not plan on buying at that moment but he actually helped find just what I wanted!

Review №153

2018-12-12 00:41:35

Best customer service in town! Loved the attention that was provided to me throughout my purchase. Monica Santa was truly AMAZING! Not only did she make my purchase experience easy, however she was deticated in making sure all my questions were answered. I highly recommend Bobs Furniture! Manager Brenden and Monica Santa were outstanding. Thanks again!

Review №154

2019-03-03 16:26:15

Everything was great about the Valencia store. Remy Black was the sales lady who welcomed me right upon entry. She asked what I was looking for and showed me the way to the couches that I was hoping to purchase. I told her I had found a set online, and she knew the model right away. Loved how she had all the numbers that would be included in my price, and everything was so easy in picking out my new couch. She even asked for a photo of it when it arrives in my apartment. Looking forward to the delivery. Thanks Bob.

Review №155

2019-05-12 22:16:45

Our sales rep Monica was AMAZING. Knew the answers to everything. She never pushed us to take ANYTHING we didnt need. Her recommendations were amazing. We needed a kitchen table, dining table, living room set, bedroom set, rug and a new mattress. Monica found us everything we needed and we walked away with everything. The prices were unbelievable, their warranty and protection plans are perfect, especially when you have two kids. Bobs is our place moving forward.

Review №156

2023-08-12 19:12:08

I was assisted right away by sale staff. Sales staff showed me options of reclining chairs and was patient while I made a section. The experience was quick and easy.

Review №157

2021-09-03 21:57:18

First time here, was very impressed with how the showroom looked. I was greeted immediately and Ron was very helpful and patient while I decided on a mattress to buy. Accessories were brought up but not pushed on to me too aggressively which I appreciated. Prices were reasonable. Will definitely be back!

Review №158

2021-10-28 13:03:44

I purchased the Bob’s goof proof insurance and when I had to use it they made it very easy and kept their word/promise. My new sofa is on its way now! Every salesperson I have dealt with within this company from the original purchase to the replacement has been super easy to deal with.

Review №159

2019-05-21 13:41:58

My wife and I had a wonderful experience at Bob’s furniture, beside the good prices the service was excellent. Our sales person Laura Nunez was very knowledgeable, professional, friendly and very hospitable, she gave us all the we needed and helped us make a decision by giving us many options. Everyone at Bob’s Furniture was very friendly and made us feel welcomed. The good selections of furniture and fast delivery plus the complimentary cookies, coffee, ice creams and candy all made it easy for us to relax and make an easy decision.

Review №160

2018-05-09 20:27:17

My Wife and I just purchased two dressers and two nightstands for our bedroom from Bob’s Discount Furniture... Pricing was aggressive, we got a great deal! Tom Kent greeted us right away, and asked if he could point us in the right direction. The store is HUGE, so this was helpful. He was friendly, knowledgeable, and extremely professional. I decided he would be our Sales Associate almost immediately. He made this a great experience for us, showed us everything they had based on our search criteria and was patient through the entire process. We visited two other furniture stores prior to going to Bob’s. I strongly reccomend Bob’s for anyone looking for a great deal for high quality furniture! Thanks to the Team at Bob’s in Valencia, CA!

Review №161

2021-08-16 23:13:04

When we walked in we were greeted by Tom. He was so friendly and very helpful with helping us figure out what we needed. He took alot of time with us and he was not pushy at all. He made the experience very enjoyable! We would definitely come back to this store.

Review №162

2018-08-29 12:21:48

Went to Bob’s as one of many stores we had planned to go look for bedroom furniture. Jake greeted us explained the process, prices and checked on us. Nothing like hovering over us since that’s very uncomfortable. He did respect us while viewing the furniture. We saw a set we liked but did leave to go to other stores. We ended up coming back due to the pricing, quaility and customer service.We ended with Remy. She was amazing. She was so helpful, knowledgeable, and friendly. We ended up buying our bedroom set and are very satisfied. THANK YOU REMY!

Review №163

2018-07-11 23:31:47

Monica was great! She helped us find a great sleeper sofa and love seat. She didn’t pressure us like other crazy sales people so we were comfortable and enjoyed the process. She explained everything thoroughly and we can’t wait to get our new furniture! Thank you!

Review №164

2018-11-18 03:37:19

Judy was very helpful in assisting us in finding a couch, chaise and recliner for our new office. She also helped us pair a carpet with our new furniture. She was very knowledgeable and friendly. The prices were great and there was a large amount of options to choose from. We loved how the furniture could also be delivered quickly.

Review №165

2018-09-14 21:03:55

Judy was the associate that assisted us and she was super awesome. She was very patient with helping us decide what furnitures we are looking for. She was very attentive to Our preferences. The prices are reasonable and they have great selections! Will definitely recommend!

Review №166

2021-07-18 20:58:26

Great experience spending thousands of dollars, Great professionals working at that store. Ron is the man, down to earth and honest. No pressure sales. Manager was also very professional and helpful. Highly recommended. Also a hell of a musician. Awesome Town Valencia and Bobs Discount furniture that place to be.

Review №167

2022-02-10 19:07:41

I had a good experience at Bob’s discount furniture in Valencia manage to visit I met with Ish a very helpful Young lady. I wasn’t sure about what I was gonna get exactly what if I was going to purchase it from Bob’s. I decided to purchase from Bob’s And when I returned it was on vacation and I was helped by Sophia she was also very helpful I would recommend anybody going out to purchase furniture to visit Bob’s in Valencia once again I’d like to think Sophia for her excellent customer service skills and knowledge of products.

Review №168

2022-01-19 20:23:40

Pleasant process. Ishmael. (I believe that’s right). Made cataloguing my desired purchase easy so I could come back between chemo sessions. Glad she did. December side lined me the whole month but her email kept me on track for the first purchase. Patient and friendly. Thank you.

Review №169

2018-12-02 03:26:27

Judy our sales associate greeted us with a smile as we arrived in store. She was knowledgeable about the different products we were interested in, which help in making our final decision. Also the Manager Annette was great in helping us close the deal.Look forward to delivery of furniture. We plan to return for additional pieces.

Review №170

2019-06-02 04:21:21

Judy was wonderful. She quickly greeted us when we entered the store. Determined our needs and brought us over to the kids furniture. Judy was patient while we hoped from mattress to mattress trying to decide. She answered all our questions and helped us make our decision. We only went in to check things out, but ended up making the purchase. We are excited for our delivery and happy Judy helped us out. Will be back when we are ready for a new couch. Thanks Judy!

Review №171

2019-11-20 00:41:58

I am extremely happy with my purchases from Bobs. The salesperson Melody was awesome. I am unable to visit your showroom because my husband is very ill. However Melody was able to get me the items that I wanted paid and delivered all via telephone! Thank you so much! I will be purchasing from Bobs in the future. And now my daughter in Michigan is also buying from Bobs!

Review №172

2019-11-11 03:57:40

All the sales people at Bobs Valencia were very courteous and helpful. Delivery was quick and the delivery tracker is very useful. I bought a couple of items. One item arrived damaged. The manager, Jake, went the extra step to get me an immediate replacement to be delivered on my first available date. So they definitely try to make the purchase a pleasant experience.

Review №173

2018-11-12 20:12:12

Judy met us at the door and gave us the layout of the store. She allowed us to browse on our own without hounding us. Once we needed assistance she was available within 30 seconds. Judy is very friendly and outgoing and loves her job. If she did not have the answer for us she quickly had a store manager in tow to help. We have visited a lot of furniture stores looking for the perfect living room. Many are nice but very over priced and to be honest the customer service was lacking. I would recommend Bobs Furniture for great prices and Judy for great customer service!

Review №174

2023-05-21 18:02:15

We are return customers. Every time we come in, we are greeted by friendly sales associates and are never pressured to buy. Humberto and Anna are great!

Review №175

2019-11-19 00:58:54

We have been shopping for a living room set for a couple of months. We finally found the set we loved with a great price tag. Our sale representative, Vic, was informative, friendly and knowledgeable. He was available to answer questions yet allowed us room to talk among in private. Thank you for a great no pressure experience!

Review №176

2024-02-05 22:07:29

Anna at the Valencia location was amazing really helped me and my daughter

Review №177

2019-10-30 20:45:53

Caroline is the best. She was extremely helpful, knowledgeable, and had an answer for every question I threw at her. Never once did I feel like she was trying to sell me something I didn’t want or point me toward a more expensive piece. I’ll DEFINITELY come back to Bob’s just because of the fantastic customer service and extremely competitive prices. Thanks, Caroline!

Review №178

2021-03-14 17:51:39

So far I have bought my king size bed, dresser, couch sleeper and bar at Bobs, and I love it!! The quality is great!! Prices are reasonable to me at least.Customer service is awesome!no pressure on buying items, and they give me the time and space to decide, thats why I keep coming back.. Carrie is awesome!, explaining different options, with no pressure, but well informative.

Review №179

2022-07-24 18:25:06

Horrible customer service. Becky in the Valencia store is super rude. Eric in customer service doesnt understand English and doesnt solve the problem. Delivery keeps damaging furniture. You call customer care and they give you store credit for the damage. When you want to use the store credit the sale associate says there is no store credit and you bounce between phone calls between customer service and sales and your problems never get solved after 3 hour phone call. Waste of time never purchasing from Bobs again

Review №180

2021-04-18 23:02:25

Mercy was a great sales rep! She helped us so much while picking my moms new bedroom set, also speaks English and Spanish! It was definitely a good experience then from other places we’ve gone too

Review №181

2019-11-25 03:52:04

Rachel was a wonderful salesperson. She was very sweet and very knowledgeable. If youre ever going to buy furniture, go to Bobs Furniture and ask for Rachel! You will walk out as a very happy customer. Bobs Furniture has a great selection and Rachel will help you find what you need. Rachel was awesome!

Review №182

2018-08-22 18:08:03

Extremely easy going, absolutely no pressure to purchase. We took three trips to finally make up our mind.Monica Santa was lovely and nice to talk to.Melinda was quite lovely as well.Prices are reasonable - we went to many furniture stores, but came back to Bob’s in Valencia, CA.THANK YOU!Glenn and Michelle

Review №183

2019-10-30 01:33:44

We were greeted as soon as we walked in the door. Not like the used car salesman GreetedOur sales woman Monica, was very pleasant, knowledgeable and extremelyhelpful. She had great ideas.I would recommend this store to all my friends.

Review №184

2018-08-29 21:27:15

We originally spoke with Roger who was very nice. When we came in to actually purchase the furniture, Roger was not working so Sylvia assisted us. She was very nice and handled the transaction with ease. Really had a good experience all around. Thank you.

Review №185

2021-02-22 00:32:32

George at Bobs in Valencia, CA was absolutely wonderful. He helped us find a beautiful sectional and was very helpful and was able to direct us to the furniture that fit our needs perfectly. So if youre in need of furniture go see George he knows his stuff. Annette the manager there was also wonderful and accommodating.

Review №186

2022-03-19 18:30:04

Super friendly staff and had just what I needed! I had gone to 4 different furniture places looking for bunkbeds and most places said they didnt carry them anymore or to look at their online catalog. I wanted to see something on display and thankfully Bobs had a bunkbed with staircase and available for delivery by next week! My kids are super excited and Im glad I was able to check that off my list.

Review №187

2019-01-01 22:36:55

Staff was very helpful and gave us space to shop. The store had a good variety to choose from. Would have got 5 stars if info was posted about timeline on the color selection of furniture. If there is a choice in colors, and the color you want isn’t displayed on the floor, it’s a 4 MONTH WAIT! That is excessively long. We were on the fence between 2 couch styles, so when we found out about the wait for our top choice, we chose the other that we didn’t have to wait for. If we only liked 1 style and had to wait 4 months for the right color, we would have moved on to buy from somewhere else.Overall we had a great experience there and glad we found something we liked that was available.

Review №188

2018-04-08 21:55:28

Laura is fantastic! She was very helpful, polite, and not overbearing at all. It was very easy to speak with her and she wasnt pushy like some previous encounters I have had woth sales people. Naturally, I went back and forth about which sofa to buy. I purchased a sofa on my third visit and of course asked for Laura! If you want a nice and relaxing shopping experience ask for her!

Review №189

2019-01-13 00:45:45

Rachel our sales associate was so helpful, she made it so easy for us. We will definitely go back to Bob’s furniture in the future.The sales manager Brenden was also super friendly, no pressure to buy and they both had great attitudes.I highly recommend Bob’s furniture over the other guys.The Cheek’sSimi Valley, CA

Review №190

2021-01-31 07:00:00

All I really need to say is ask for Monica Santa at Bob’s Furniture Store in Santa Clarita and instantly you will feel at ease as you shop!!We like to feel, sit and “kick the tires” before we buy. We drove all over Northridge, Van Nuys, etc. went to many large furniture stores (where we have always purchased our furniture) and feeling disappointed as we left each one. They all said “we have more options online”, but if the stuff in the show room was not great, why look online? You can’t really see the quality you’re getting.So, we decided to go to Bob’s Discount Furniture. Our first time there. Best decision we ever made. Monica Santa greeted us when we came in. She is Super nice, knowledgeable/knows her stuff, didn’t hover, let us look at our own pace, didn’t put pressure on us to purchase and answered all our questions.....again with no pressure!!Not only does Bob’s have good quality furniture at good prices, but their layout of furniture is organized by living area!! Not sporadic.So if you’re in the market for new quality furniture at good prices, go to Bob’s and ask for Monica Santa. You won’t be disappointed in either one!! :)

Review №191

2020-07-11 19:45:09

Great experience with Melody, our sales person! We came in and bought a sectional and our sons first teen bed. They both were delivered as promised. We had to wait for the mattress, but that was told to us ahead of time. Thank you for the reasonable prices, and the no nonsense sales disclosures. So glad you are in our town!

Review №192

2018-08-10 05:33:55

We will be returning to Bobs discount furniture. The prices were much more affordable. Bobs was our 3rd store we visited today. The prices, inventory, and customer service was the best. We walked in and were greeted by Monica. She was informative, honest, and friendly. Throughout our visit here she gave us our space to look comfortably and was available when we needed to ask her questions. We had many laughs and Monica made our visit so personal and kept it fun and friendly. We definitely will be going back for more furniture and we most definitely will be looking for Monica. Thank you Monica for your help today, you made girls day fun. Haha :)

Review №193

2018-06-24 22:59:35

What a great experience! Friendly greeting at the door followed by great customer service. Judy listened to our needs and knew exactly what to show us. It didn’t take long for us to make our selections and then settle on the delivery dates and pay for the pieces and their future protection.

Review №194

2023-01-15 20:40:25

Anna and Annette were fantastic! Explained everything we needed to know to make the best educated decision for us! Everyone was nice and very helpful. Thank You!

Review №195

2022-06-09 18:07:45

Good experience. Friendly sales staff. No idea if the price was good, fair, or poor because my wife found what she wanted. That item was in stock and she declared there was no need to look further. Based on the ease of the transaction, I would recommend this place.

Review №196

2021-04-11 00:59:56

Very helpful and resourceful. Our salesperson, Rachel actually moved a chair over to a set we purchased two years ago so we could see if it matched close enough. It was an awesome visit.

Review №197

2023-06-24 18:34:25

Was helped well by the salesperson Raffi at the bobs Valencia store.... made my mom feel comfortable and he helped us find a nice chair for my mom that she liked and was a good deal. thank you

Review №198

2018-05-12 18:25:38

I was in the store to return and exchange an item. I was helped by Mary in the office and Lorna, sales rep. These ladies are the most amazing people to work with. They made it absolutely hassle free. They truly understand customer service and what it means to make a customer happy. I will definitely be back to Bobs furniture because of these two ladies. Thank you, Mary & Lorna for truly caring about the customer!

Review №199

2018-05-09 01:05:52

Great!! experience overall i didnt feel pressured like i was at the other stores. my sales person Laura G. was friendly, very knowledgeable and very patient with all my changes. I will definitely be back for more and will recommend Bobs to all my friends and family. Thanks Laura and Bob!