Presentation on Map Reviews Nearby

Bob Smith Toyota in La Crescenta

4.5 (199) 3333 Foothill Blvd, La Crescenta-Montrose, CA 91214, United States

Location on the map

La Crescenta, Los Angeles County, California, US

Phone: +1 818-248-9363
Site: https://bobsmithtoyota.com/

Opening hours

Monday:8:30 AM–7 PM
Tuesday:8:30 AM–7 PM
Wednesday:8:30 AM–7 PM
Thursday:8:30 AM–7 PM
Friday:8:30 AM–7 PM
Saturday:8:30 AM–7 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.5

199 Reviews for Bob Smith Toyota 2024:

Review №1

2023-08-09 18:19:45

I was hesitant about coming here, but I have no idea why. This place was great! I had been to a few dealerships already and didn’t want to deal with more salesmen. Bob Smith Toyota is not like that. Tom was so helpful and the financial guy he put me with was also very kind and easy to work with. They gave me all my options and helped me get to a deal that was best for me. 100% recommend coming here, will also recommend to my family and friends!

Review №2

2023-06-14 18:45:03

Great dealership, never pushed the sale on me. Staff is fantastic. I felt like I got a GREAT deal, was in and out of there QUICK. I’ve bought plenty of cars before and this is by far the best experience at a dealership that I’ve ever had. No shark salesmen here! Never felt uncomfortable! 5/5 stars. Can’t recommend them enough!

Review №3

2023-05-12 23:55:24

Tom at Bob Smith Toyota and his team have done a phenomenal job of reinstating my confidence in not only dealerships but with Toyota as a whole. My experience here has been easy, comfortable and friendly. They were transparent and forthcoming with all the details. I highly recommend coming here for service and sales alike. Thank you Tom, Antonio and Todd for making this an enjoyable experience. Love the car and very happy I found it with such ease. Thanks again!

Review №4

2024-02-26 06:40:28

Had an amazing experience with my partner, very welcoming and helpful people. Ended up choosing a 2024 Toyota Camry Hybrid, we had the pleasure of talking to Antonio and Brett. They worked with us and made the process very easy. They went out of their way for us. I would definitely recommend this Toyota dealer, very competitive pricing and accommodating staff. Great selection of vehicles, would buy from here again !

Review №5

2024-05-16 02:53:28

We came to Bob Smith Toyota for our vehicle to get serviced. We did not have an appointment, but they took us as a walk-in around 8am. We asked for an oil change and a tire rotation. Before they took our vehicle, right in their bay, on camera we) marked one of the tires (on a white tag) with a sharpie and initialed it.When the vehicle was returned after service, my husband noticed the tires did not move. He felt taken advantage of. We brought it up with Greg (and later the shop foreman). Instead of taking responsibility, the reason they provided for not completing the tire rotation is because we declined the new set of tires which is a separate service and irrelevant. In this case, I took the efforts to be precautious, but what concerns me is thinking how many other customers may have fell victim to this. It also brings doubts and hesitancies to ANY service they say they are doing. How do we know the services we pay are are actually being rendered. VERY DECEPTIVE.

Review №6

2023-01-24 03:04:53

The sales and finance people were genuinely friendly, helpful, and transparent. I have purchased about 2 dozen cars and this was by far the best experience yet. The fact that it’s a customer-service oriented family owned dealership makes all the difference. Two of the sales people I worked with had been there 19 & 23 years respectively. I also had a long, informal chat with the owner and I could understand from his attitude why this is an unusual gem of a dealership. We got a good deal on a great car and it’s all smiles. Photo is my wife chatting with sales rep Jesse.

Review №7

2023-11-23 11:22:42

I rarely write reviews, and when I do it is usually to warn others of a negative experience.This is not the case here. Bob Smith Toyota was an unexpected surprise. I was anticipating a normal car dealership experience, (I’m sure you know the type… fake but friendly sales people applying unnecessary pressure); I entered with my “game face” on.I cannot say enough good things about my experience, very low key, no pressure, genuinely friendly staff. It was as though I was buying a car from a best friend or family member.I will NEVER buy a car from another dealership.I would (and have already) recommend(ed) Bob Smith Toyota to my friends and family.Don’t just take my word on it, visit them, be your own judge. You will be pleasantly surprised.

Review №8

2023-10-08 06:36:45

Worked with John Smith and another salesperson, Peter, who were amazing! This was the most relaxed test drive and negotiation experience Ive and almost felt like a small town dealership that was willing to spend as much time as you need to test drive and answer questions. They also were extremely straightforward and transparent with pricing. Great experience!

Review №9

2023-09-19 01:37:09

Ive been a loyal customer of Bob Smith Toyota for two decades, and Ive never encountered the level of disrespect and indifference I experienced during my recent visit.As a gesture of goodwill, I had printed out a maintenance service discount coupon that I received via email and presented it when checking in. However, the service agent (Hank, as I later found out) displayed a complete lack of professionalism. He questioned the legitimacy of my coupon and treated me with skepticism, making me feel like a pseudo-customer.When I attempted to show him the email to verify the coupon, he blatantly ignored me and refused to acknowledge my concerns. Even when I asked for his name, he declined to provide it.I promptly shared my dissatisfaction with the service manager, who apologized for the behavior of his employee, Hank. Unfortunately, Hank showed no remorse for his actions.This experience left a sour taste in my mouth and seriously questioned my loyalty to Bob Smith Toyota. I believe customer service is paramount, and my recent encounter fell far short of the standards Ive come to expect from this establishment over the years.I hope that management takes this feedback seriously and addresses the issue of professionalism and courtesy among their staff, ensuring that future customers do not have to endure such disappointing encounters.Overall, I am deeply disappointed by this recent visit and hope that my feedback contributes to improvements in customer service at Bob Smith Toyota.

Review №10

2024-01-20 22:12:51

I will visit a dealership that considers my long term relationship with Toyota when working a deal, rather than one who prefers to upsell the last outgoing model on their lot to increase profit. Thankfully I did find a dealership who helped me with my situation and I will give them my future business; and it’s NOT Bob Smith Toyota.

Review №11

2024-05-04 22:46:46

Moises does such excellent work. I cant tell enough people how wonderful it is to have a mechanic I totally trust.

Review №12

2023-11-08 15:28:30

Terrible experience with the sales team and manager at Bob Smith. I have been in the market for a Grand Highlander since it was available. I live local to Bob Smith but have been doing my research for the car and found other Toyota Dealerships that are selling the GH at no dealer markup. Explained that to the salesman and said to come in, test drive the car and see what the manager can do. I had no idea what they were doing but when giving me an estimate for my my car, but they broke my panorama sunroof to my trade in and had the audacity to still charge me 11% (over $6,500!) dealer markup! They explained “all I did was press a button”. Yes, but you didn’t consult me to make sure whatever you were doing was not going to break my car! INSANE! To say the least, I went to I went to another Toyota dealership and bought a 2024 Grand Highlander Hybrid for no dealer markup. Save you time and money and go elsewhere.$6,500 it worth the research.

Review №13

2023-07-18 05:25:48

Bob Smith Toyota is the best place to get your new Toyota. Talk about they make it easy. I spoke to John Smith, internet sales manager, what a way to conduct business. This gentleman treated my daughter, and I like we were family. He was patient, knowledgeable, and went above and beyond to make sure my daughter had her first-time buyer an unforgettable experience . John Smiths professional demeanor and kindness showed from the moment we arrived. The whole process took less than 3 hours. A sales consultant named Peter was also very good at explaining everything we needed to know. My daughter was extremely happy and thankful to have such wonderful people working for Bob Smith Toyota. If anyone is ever interested in buying a New Toyota and if you want to have the best people working with you, dont hesitate and come to Bob Smith Toyota and ask for John Smith, you wont be disappointed. This is what buying a car should be all about. I will forever be a customer at Bob Smith Toyota, Ill also refer all my friends to the friendliest Toyota dealership in Southern California. Thank you, and keep up the excellent work.

Review №14

2023-08-29 16:18:22

What a lovely experience! This dealership is truly special. It is a three generation family-owned business and clearly a labor of love. Everyone is so friendly, it feels like a throwback to another era. Plus we got a terrific car for my son!

Review №15

2023-10-14 16:19:53

Price gouging is expected at dealerships, but this is ridiculous. I went in for a routine maintenance and was told I needed urgent repairs and was quoted around 5 grand to fix up my car. I went to a nearby mechanic and had everything done for under a grand. On top of that, it is not a women friendly place. I’ve had many negative interactions with the male staff at this location. Never coming back for maintenance at the La Crescenta location again.

Review №16

2022-12-04 02:56:05

Just do yourself a favor and come here. They have an exceptional system to helps them get you in and out and on your way. The people here are kind and very friendly and communicate really well. Very thorough and enjoyable oil change service. First time here and WONT be the last. Thank you Bob Smith associates for great teamwork and being helpful to your customers, you make the difference

Review №17

2023-03-24 12:22:28

We live in Arkansas. My wifes father died and left her a 1995 Toyota Tacoma. We took it to Bob Smith Toyota to make sure it was road worthy, to get her back to Arkansas. We dealt with Mr. Ara Zargarin. He was awesome! He had his technician do a through inspection and made great recommendations. He explained what had to be done and what could wait until she got home. He kept us informed and did not try any high pressure sell tactics. He was always polite and respectful. I was so impressed with his customer service skills. He is a true asset to the Bob Smith Toyota family! Cant thank you Mr. Ara for all your help and support...God Bless!!!

Review №18

2021-04-28 19:01:07

Great experience, extraordinary service. Took my car in for service -- intake was outside, everyone masked. I was an hour late for my service appointment which was supposed to last all day, but they finished in 3 hours while I waited. There was a place for me to sit outside in the shade. The car was returned to me with plastic coverings on seats, steering wheel, etc. which they removed and wiped with disinfectant before handing over to me. All work done and suggested was detailed in writing and online, and I had ample time to ask questions and discuss options. The price for the work done was very reasonable. Everyone was polite and efficient. I highly recommend this dealer!!!

Review №19

2023-08-30 22:34:10

I highly recommend Bob Smith Toyota! Our sales specialist, Sako Missakian, and financing specialist, Todd Rankin, were very helpful, knowledgeable, and courteous. They made the car-buying experience a pleasure. Thank you!

Review №20

2023-08-14 01:07:15

Dealing with this company Bob Smith and Estela was a JOKE.Dealt with Estela was a horrible experience. She insisted 7.5k over MSRP was a gr8 deal. I learned that anything over MSRP was a GAME POST PLANDEMIC!! Wasnt getting caught up in Dealership GREED. Wanted my 1k deposit back. This Dealership has said they refunded me back for deposit on the Supra...3 weeks ago. Never happened. Never has my refund been refundedhappened

Review №21

2022-10-19 20:46:50

The service department has gone downhill since I was there a year or so ago. During their multi-point inspection, they found several things needing repair, however, I did not have the thousands of dollars they wanted. They also recommended that i replace all four tires even though the right rear tire was brand new as of 9/6/22. When I picked up the car, it drove worse than when I brought it in. It feels like Im on Mr. Toads wild ride. It was smooth riding when I took it in. When I filled out their service survey, I complained about it. That was over two weeks ago. No one has called to speak to me about it so I guess they have enough business that they dont have to care whether or not their customers are happy. I will not take my car back to them for service nor buy a new car from the dealership.

Review №22

2022-01-02 12:46:53

I have been coming to Bob’s Smith Toyota for about 20 years and I have had nothing else, but great experience.Between my daughter and I have purchased 5 cars and I travel long ways to get my service done.I love how friendly and welcoming they are! I highly recommend if you have any issues get in contact with the general manager Pete Smith he would make it right give him the chance to make it right.Mike Smith if you haven’t met him please ask for him next time you visit the dealership.Mike is humble, honest, friendly, devoted business man and family oriented human being.Is sad to read some negative reviews, it sounds like they’re talking and describing a different dealership NOT Bob’s Smith.People let’s be patient when it come to time! Specially right now during this pandemic.I’m customer service for my second job and it is not easy to please and accommodate everyone even though we try our best .HAPPY NEW YEAR 2022 for Bob’s Smith Toyota Dealership and all it’s customers!!!

Review №23

2021-02-03 20:21:29

I have been taking my Toyotas to Bob Smith for a number of years and had been happy with the service. A few years ago, something changed and the service has become absolutely stellar. Emily, in service, should be given a raise and a promotion. She is absolutely professional, friendly, quick, and takes care of every little thing - with a smile. Always.Liz, at the service desk, helped me last time I was in and, again, she also provided an all around great experience. I love that they have discounted rentals on Mondays. I always schedule my service on Mondays for that reason. So far so good1

Review №24

2023-10-16 20:29:13

Awesome. Smooth and easy process. Helped ease all of the worries and anxiety of a first-time buyer, so it was an stress-free situation. Would definitely recommend 110%.

Review №25

2023-05-05 18:02:31

Hopefully my story helps someone avoid being ripped off by this dealership.Came in to diagnose popping noise when accelerating &breaking. Toyota recommended immediately replacing axle. Quoted 3.5 hrs labor @ $175/hr.I bought original parts from Toyota for $750 and outside mechanic replaced in 30 min for $85.Noise was still there. Returned to toyota, they checked and said my mechanic installed it wrong and now the new axle is damaged as well. Recommended having toyota replace axle AGAIN for $1,400.Finally went back to my mechanic and he found 2 loose bolts in the subframe. Tightened them and problem solved. My axle was fine, the new axle is perfectly fine.I called and said I’m not interested in making anyone look bad or causing harm to anyone’s job. But if there’s a way for you to make it right without causing any harm, that’s what I’m interested in. I’m down $1000 for 2 loose bolts. Service manager refused to take responsibility of course.

Review №26

2021-06-25 20:42:31

Excellent service is priority at Bob Smith Toyota. Friendly service with a smile, shuttle service and rental cars are offered with service. The people who work here are so efficient and I dont mind waiting~ coffee and tea and food are available. The lighting is good for reading a book also. Their accessory store is right there too. I want to thank my service manager Greg for is great smile, humor and kindness too!

Review №27

2023-06-04 01:59:58

I cant believe how they play with me, holding for 3 days for approval, I gave to them all the necessary they requested, by phone, email, txt, even visited in a busy time leaving my kids and at the end...car is sold to owner customer... WT*&#%. Unbelievable!!! They dont care you, even when I bought 2 cars from them. Totally unacceptable !!!!

Review №28

2018-02-02 18:53:49

You walk into almost any business these days and you see posted signs invariably stating they strive to give their customers excellent experience for doing business with them, you think talk is cheap. And thats exactly what I thought coming to Bob Smith Toyota to have my car completed a manufacture recall service. After my car was done, I left totally impressed! I must say they walk the talk. From the first greetings at drop off to picking up the car was a real nice experience for me. Their eager to get things done right and give their customer excellent experience seemed to me was genuine. Id not hesitate to return to give them my business.

Review №29

2023-11-16 07:25:42

Haik is a great salesman and will arrange the best deal. (Ive shopped around.)The rest of the staff sometimes has an attitude, and customer service is lacking--especially when warranty issues are involved. Just purchased another Corolla (2023, fully loaded), and I like it. Theyre still having supply-chain issues, so I was lucky to get the features and color I wanted.

Review №30

2021-05-20 19:40:54

Bob Smith Toyota continues its excellent reputation of great service. I took my 2010 Prius in for some work and Service Advisor Emily Johnston was wonderful. In my talks with her, she explained what they would do to check and correct a couple minor problems as well as perform regular service. Emily was friendly, professional and patient while answering my questions. And everything was completed in one hour. Great experience.

Review №31

2017-02-01 14:33:10

I got great service here. They were able to help me and to get the process done in a timely manner. I got the car of my dreams and they were able to make it happen. I always felt like they were doing the best that they could which isnt always a feeling people get when buying a new car. If there is somewhere to go to buy a new car it is here! Fantastic job and I left the dealership so happy knowing I got a great price for the car of my dreams!

Review №32

2022-10-12 20:50:28

Was in the market for a used car, and was helped by Estela. She was courteous, friendly, and was very helpful in answering questions and giving all the information we needed to make an informed purchase without applying sleazy sales tactics or aggressive pressure. Sadly I didnt end up purchasing a car from here, but this is an excellent dealership to shop at.

Review №33

2022-03-24 19:18:02

I cant say enough how thankful I am to this dealership. From the very beginning of my interaction via email with John Smith and the great down to earth and upfront discussions with Tom Moratto to the culmination of my purchase of my car, the buying experience was smooth and stress free. Tom was very patient and answered all of my questions. He explained all my options and helped me get what I wanted. He was aware that my old car was dying and I was going to need a vehicle as soon as possible and explained that the vehicle I wanted would not be available for another month. I placed a deposit on a RAV4 LE but later in the week changed my mind and asked if he could keep an eye out for an XLE. Tom understood and searched for vehicles that fit the bill. Within in a matter of one day he located a vehicle for me and had it transferred to the dealership. I was really happy to get the vehicle with the right combination of features I wanted for a competitive price. The finance process was quick and easy. They were even able to beat the loan rate my Credit Union gave me. I highly recommend going to Bob Smith Toyota for your next car. These gentlemen went out of their way to help me. THANK YOU!

Review №34

2022-06-04 18:53:17

First-time car buyer here yesterday and it was the easiest experience. They are kind, professional, and honest dealers. All around good people, and you enjoy the experience while you’re there. The owner is super cool- make sure to say hi!!

Review №35

2016-08-19 22:53:51

When I walked into the showroom I was greeted by Tom Willard. Tom is extremely friendly and very helpful. He got me the exact car I was looking to buy. One thing that I really liked about my experience with Tom is, he never pushed or tried to sway me into anything I didnt ask for. I new exactly what I wanted and Tom delivered just that....he did offer me extras and made recommendation on things I didnt think about when buying a new car, like extended warranties, etc... In fact everyone at Bob Smith cares about customer service. It shows through the way they treat there customers. First class service. I will be buying my next Toyota from Bob Smith and will tell everyone I know to do the same.

Review №36

2021-09-13 17:30:16

Appointment availability was fairly good. I thought the minor service and inspection would take a few hours, but it took much longer than expected without any advance warning. There wasn’t consideration shown for whether timing was a concern for us. The customer service could have been better. The Lyft service in place of in-house shuttle service can be problematic if you are on a tight schedule, since you don’t know if or when a Lyft driver will be available, and the not knowing can be stressful. Understaffing may be an issue. I waited on hold for more than 10 minutes when I called to get a ride back to pick up my car. Construction on the facility and the temporary waiting area is not very pleasant or roomy.

Review №37

2021-07-06 03:02:01

“Repeat Customer “Awesome place! I’m the owner of 3 Toyota’s and loyal customers for 21 plus years . Service Advisor Emily Johnston has been a great addition to the service department. There’s nothing more important than honesty and integrity. Her team of professionals led by Vic and Erick are the good honest mechanics you are looking for. We are extremely blessed to have a fair, trustworthy and knowledge team to keep our Toyota’s running !

Review №38

2016-09-13 05:25:23

Friendly, relaxed and easy to deal with. I brought in a really good quote from another dealer and they matched the price. This was my second new car purchase from Bob Smith Toyota, and I would recommend them to a friend. My salesman, Daniel, was patient and attentive without being pushy. As I keep my cars for a long time, I remember the process of buying them, and will have fond memories of this experience,

Review №39

2019-01-18 19:31:41

Bob Smith Toyota repair service is nice and they do the repair in the amount of time they tell you. They are very friendly there no matter how busy they are.It is convenient how they remind you when your vehicle is up for service or when there is a possible issue to address. They are not pushy, simply give you the information and let you make a decision.When there is a recall on a vehicle, they are wonderful!Thank you Bob Smith.

Review №40

2021-10-14 15:27:41

Bob Smith Toyota did a great job on the routine service for my 2013 Toyota Prius. They were ready for me at my scheduled appointment time and were prompt in getting me in and out. I appreciated that they were able to text me the findings from the initial inspection and that I could review and approve additional work from my phone. That process worked really well for the way that I think and I much prefer it over having to talk through findings over the phone (although that was absolutely an option if I had a question as was texting the service person I was working with).

Review №41

2018-12-10 20:30:57

I can see why Bob Smith Toyota has such wonderful reviews! They are truly fantastic to work with! I took my 6 year old son to the dealership to have my car worked on for a recall. It took approximately an hour and a half. The entire staff was wonderful from the moment I arrived until I drove off. The ladies at the reception desk were so wonderful and helped me feel at-home. All service crew members were courteous, kind, professional, and very friendly. I truly had the best experience here and will definitely be returning.Tips:They have free coffee/tea/water. They have vending machines and ice cream for sale. There is also a Vons right nearby if you are hungry. Free wifi, plenty of magazines. They have 2 parakeets (which my son loved watching), and a fish tank. Great, clean environment.

Review №42

2023-03-22 20:39:11

Jamie Gusman was great. Easy and fairly quick in and out for a 6-month check-up. He cut my expected $80 cost in half due to my low mileage.

Review №43

2018-05-22 22:55:53

Great experience. Was fortunate enough to have the chance to deal with the owner directly. From the moment I walked on to the property I felt like I was one of the family. I had done quite a bit of research, so I told the owner what I was looking for and what I was willing to pay, and just like that, I was in a new truck. I also told him that I was not willing to spend all day doing the paperwork. He suggested I give him my information, a deposit, and then to return the next day to do the paperwork and get a concierge tour/explanation of my new vehicle. When I returned the next day, the paperwork and tour were all done in less than 90 minutes. It is rare to find a dealer who really treats his customers like family. I purchased some add-ons and today the owner called and asked if he could send his guys to pick up my truck, install some items and then return the car while I was at work. You will not find that everywhere! So glad I chose Bob Smith Toyota!!

Review №44

2021-10-06 17:52:56

Always trying to take your money. Dropped off the truck for service. They called me a few hours later saying I needed an alignment. I denied the service, took it to the local alignment shop and they printed me out the alignment sheet showing me it was perfect and nothing was needed. Always hit and miss with dealership services, I wish it was something I didnt have to worry about.Update10-05-2021Took my truck for a recall. They apparently did vehicle inspection. But who really knows. Paper work says they filled the tires to all 30 psi, check my guage 2 were 36, 2 were 40. 🤔 Questionable service.

Review №45

2020-03-05 22:12:32

We were originally in the market for a Ford but Bob Smith was highly recommended to us. We checked it out and our Camrey Hybrid has way more than the Ford and was just a better deal. Bob Smith, himself, is the absolute best. The sweetest most caring guy I have ever met. He was truly engaged in our family and our story. He even sent us a hand written thank you note after our purchase. We will definitely be going back.

Review №46

2021-09-10 14:10:39

This review is my *second and its concerning service.*See my first review on Yelp about my sales experience as I have purchased 6 vehicles and have recommended several friends to purchase their vehicles.We took our Tacoma (now my daughters) in for a recall repair (leaf springs) that broke after 200k and the service department handled this as part of the recall. Fortunately we caught it in time.Here is why for my 1 star. Of course they found a few other things and recommended a repair.The rack and pinion needed a repair $1,600. I have a mechanic that is only charging $750.The low tire light $160. Its been a problem for awhile and we just usually fill up the spare tire.Both of these are alarming as a consumer especially they tried to sell this to my daughter.DO NOT TRUST THIS SERVICE DEPT!

Review №47

2023-02-06 19:55:19

They treated me like family and I had an overall excellent experience buying my new Rav4 Hybrid. 5 stars all the way and will always recommend Bob Smith Toyota!

Review №48

2020-06-05 16:11:25

I must admit, I was nervous about buying a car because I am single and a woman of a certain age who had never bought a car without a male partner. I made an appointment over the internet and was greeted very pleasantly by my salesperson. I found a car that I wanted to buy and negotiated a good price. I was concerned that the brakes were acting up but my salesperson assured me they were fine. I mentioned it 3 times but he continued to tell me they were fine. I had a great meeting with Rosie and had no difficulty getting her on the phone a few days later.I drove the car off the lot a VERY happy person. Four days later,the brakes locked up. I returned the car immediately and was given a loaner vehicle. When I picked up the car a few days later, I asked to speak to Brian Lewey because a friend had had a very good experience with him.I told him that I felt my concerns had been ignored by sales and that I had put myself in a potentially dangerous position by driving the car when there clearly had been an issue with the brakes. I didnt expect much in return from Brian except the requisite, Ill look into it. I am so sorry type of response.Brian brought me out to my car and told me that he would like us to drive it together, taking turns. He assured me that he did not want me to have the car unless we both felt it was right. We then negotiated a way for the dealership to compensate me. AND trust me...I was WELL TAKEN CARE OF.I was flabbergasted at what he offered me in return for the stress and inconvenience that I went through. He went WAY ABOVE AND BEYOND any expectations that I had. He is truly a manager who puts his customers first.Also the service staff and the women who work the service desk were amazing.I was angry and upset the day I drove to Bob Smith for brake repair, but I drove out of the lot a few days later in tremendous gratitude for the service and the attention I received and for the dealerships and Brians willingness to do whatever had to be done to stand behind their product. I would highly encourage anyone who wants a great car (I am averaging 50-65 mpg!) AND also wants the service and attention that goes with an important and expensive purchase to RUN, DONT WALK to Bob Smith Toyota.

Review №49

2021-05-05 00:29:42

Highest possible rating for Bob Smith Toyota. Mike Smith went out of his way to make sure I got a car just right for me. Estela, Mikes assistant, was very knowledgeable and courteous. Without question this was the best experience I have ever had with a car dealer.

Review №50

2019-12-07 17:00:28

This review is for the service department. Staff was very friendly and kind and the shuttle service was very nice, however the cost was very high. I went in for my 70K routine maintenance which included an oil and brake fluid change and the complimentary inspection. The bill came out to be $193 with $103 in labor charges. At my previous dealership, I would pay around $60-$80 for the same service.

Review №51

2017-07-14 17:51:09

Bob Smith didnt have the color of car that I wanted, so I planned to return to Bob Smith a few days later. Believe it or not, my sales person, Young Lee, located a car thats exactly what I wanted from Toyota Glendora and he had the car delivered to me in less than an hour! The sales person was very customer oriented and he was not pushing me to buy a car from Bob Smith. Ive always enjoyed my experience with Bob Smith and I cant help keep going back to them. In fact, this is my third purchase from Bob Smith in the last ten years or so. I also use their service department and theyre great, too!

Review №52

2022-12-31 23:50:14

1) long, expensive, and useless testing. whole day 510$2) WRONG DIAGNOSE. Bob Smith Toyota told me to replace harness. I refused, and went to independent, non toyota repair shop. After 1(!) hour of testing (including wiring test) ECM replacement was recommended. for 800$ (work+part). It worked, check engine codes were fixed!!!3) RIDICULOUS pricing. BST asked 4000$ for harness replacement. Independent shops will do it for 1200-1500$. As i said before, this diagnose was wrong.Conclusion: i feel my 510$ were paid for nothing. To BST: if you will return my money - i will delete this feedback. 8 Dec 2022, black Prius V 2013. You have my contact.

Review №53

2019-11-11 16:26:15

Weve bought 3 cars from this dealership, the most recent last Friday. Great salespeople! Id like to recognize Mark Young as an amazing salesperson! He really understood what we were looking for and help us get there! Just an amazing experience. Thank you Mark! Everyone at this dealership blows car salesperson stereotypes out of the water and take long-term customer relationships very very seriously!!

Review №54

2017-02-08 01:51:30

Frank in the service department is top notch. Hes the best service advisor Ive come across in my years of dealing with service departments. Great communication. He really demonstrates that he cares about the customer and handles his work with a real genuineness that is rare. Bob Smith is lucky to have Frank representing their dealership. Thanks Frank! Great job! Sincerely, Jed Wockenfuss

Review №55

2014-06-10 19:23:00

My mom went here, I go here now, and when I gift my Yaris to my daughter, she will go here as well. Tried and tested for going on 3 generations now. Always quick, never a problem. They take great care of me and my car. I feel comfortable totally that my daughter will be taking up her business with them too. Mike is usually my guy in the service department. Great guy, honest, and helpful. Im thankful for the comfort they provide.

Review №56

2017-04-05 05:35:42

Had a fantastic experience at Bob Smith! Justin, the sales manager let me do most of the work online. Everyone being so busy these days, I didnt need to spend a lot of time at the dealership. I would be remissed not to mention Mark, who gave us FIRST CLASS service! Thank you all for everything! We LOVE the car!

Review №57

2020-02-22 16:14:16

I was pleasantly surprised at the service at my local dealer. I had an appointment for 7am. I was met by Greg promptly at 7am. He introduced himself, shook my hand, and welcomed me to the dealer. The 10k mile service I had completed was performed in a reasonable amount of time. I will definitely return to the service department.The professionalism and interest expressed by Greg was a sharp contrast as to when I purchased my Tacoma in August. I went to the dealership, knowing they would probably be a a little more expensive than a larger dealer, with the intent of purchasing my truck, but as they are local to me in La Crescenta, I wanted to give them the business. The gentleman that met me on the lot, who I believe was the manager, showed little interest when I was asking questions about the sport vs off-road models. He gave the appearance that I was wasting his time.I ended up going to a Toyota dealer outside of the area and bought a new Tacoma, paying cash (check). They treated me with extreme professionalism from the time I walked into the lobby and had a great knowledge of the trucks.I will definitely use the Service Department again and would rate them at 5 Stars. I would never purchase a vehicle at the dealership due to the way I was treated.

Review №58

2019-03-02 17:44:43

I took my car in for a 60000 mile service. I had an appointment and was promptly greeted and given an estimate and description of the work to be done. The work was finished before the time estimated and for less. The service advisor, Jaime, told me that the filters did not need to be changed, and my repair bill was less than half of the estimate. Great service, honest service!

Review №59

2020-07-14 01:39:03

When I took my car in for servicing, I was greeted with a smile, was offered a ride home, which I stayed since it was only going to be a 90 minute service, and Brian went over all the service details. Less than 45 minutes later, my car was finished. The check out was easy everyone was so nice.Im not used to this kind of treatment at other local Toyota Service Departments.

Review №60

2016-08-19 02:59:29

We had an excellent experience with them. No hard sales pressure, yet providing all the information we needed to make a decision. They were very pleasant, friendly and knowledgeable and got us a great price on our car which we love having. We look forward to doing business with them in the future.

Review №61

2012-12-24 17:14:56

Disappointing experience. The dealership invited me to share a review, so here goes--Im going to be frank.No problem with salesman but support staff is incompetent.Wrong odometer reading on trade-in (more paperwork after the fact);Was asked to sign a brand new contract about one month after purchase, they said, due to computer problem at their end;Overcharged for registration at time of purchase;Took forever to get refund, not to mention the phone calls;Floor mgr said he would return my call but hasnt;And, they actually divulged the previous owners [of my new used vehicle] name, address, & phone number to me. Hows that for privacy?Not sure about the integrity of their so-called certified vehicles because my brakes were at about half but it passed their inspection. I hope I dont have any other surprises, things barely squeaking through so they can sell.Theyre all very nice though, to your face, and I was genuinely taken in, but as soon as the ink has dried on the contract you begin to see the problems. And naturally, they pushed to sell me after-market products and services at greatly inflated prices. Buyer beware. Sloppy work.

Review №62

2022-02-03 17:59:58

Service department is a scam. My elderly father made an appointment for a recall on his battery and was helped by a man named Greg Bakalyan. Greg proceeded to try and sell him on $2K worth of repairs. Even though my father declined, they still were able to use their slimy sales tactics and take advantage of a senior citizen and charge him for a service he did not request. My recommendation? STAY FAR FAR AWAY!

Review №63

2018-10-13 19:37:54

I will never go to another dealer ever again. Come here, get treated like family.

Review №64

2021-11-05 15:48:47

Emily Johnston was my service advisor for my last two maintenance services. Her professionalism and honesty along with the great technical/ mechanical work provided by Eddy (service mechanic) are the reason I will continue to bring my Toyota vehicles in for service. I have brought my Toyota vehicles in to Bob Smith Toyota for over 10 years and will continue to be an advocate and customer for they’re service. Thanks again for your team!

Review №65

2022-03-19 00:51:12

Recently went in to get a trade in quote, but not really expecting options for buying to work out in these hard times. Thanks to an exceptional experience, I left with a beautiful car with good terms. Tom Moratto provided such helpful and informative service. Thanks to Todd as well.

Review №66

2016-07-26 19:15:58

Ive been buying cars from Bob Smith Toyota for about 8 years now and every time I am treated like a part of the family. I have never felt like they are trying to get me to buy a car, and they have always worked hard to get me in to my car that I fall in love with. Ive recommended them to friends and family and they have always walked away happy. This visit I was helped by Justin and Mark and it was a fun day of picking out and learning how to operate my new Camry.

Review №67

2013-09-04 03:55:22

What can I say? I walked in to test drive cars, not having a high degree of hope in finding the right deal, and I walked out with a 2008 Toyota Sienna, perfect for me, the husband and 2 toddlers. From Ron to Marcos to Justin and Mike, everyone was truly helpful not pushy. It had been 10 years since I had bought a car (before husband and kids), and I did not have a high expectation for the process. But the staff made us comfortable, and more importantly, worked with us to find the right car for us.Thanks again.

Review №68

2016-08-19 22:56:36

I have gotten my last 2 cars at Bob Smith Toyota, both times Tom Willard helped me get into the perfect car for Me and My Family! He ensured it was a car that I loved and was perfect for My 2 growing boys and commute. Tom made the transition smooth and easy, there was no hassling or up-selling that was not necessary. Everyone at dealership is so friendly and professional- They make you feel right at home. I would recommend all of my friends and family to Tom Willard and the Team at Bob Smith Toyota!

Review №69

2021-05-19 00:19:36

Worse dealer to service your vehicle, got a brand new car 6 months ago i always check my car before leaving it for service it was perfectly fine, when i picked it up had a big scratch and a damaged tire. I presented evidence and without a valid argument the management avoided responsability. Will handle this issue with business better bureau and legal assistance.

Review №70

2018-05-25 14:43:43

WOW! The customer service I received at Bob Smith Toyota was so refreshing and the way Customer Service should be, very personable, honest and superb work done on my car even an awesome car wash. Jesse B, Mike, Big Joe they all made me feel so welcome and comfortable the time just flew by. Thank you for all you guys do!

Review №71

2019-11-01 21:09:08

I was pleasantely grateful for getting my long needed oil change done. Emily, the Service Advisor scheduled me the following morning. When the work was done, she went through a list of needed repairs. She is awesome and doing a fantastic job. Everyone at Bob Smith Toyota in La Crescenta are professional, personable and provide great customer service. They feel like Family as we have shared a long time relationship.

Review №72

2020-03-17 16:49:13

Greg was very nice! He was very pleasant to work with and the perfect father figure I needed. I do not know anything about cars. He was very patient and not pushy at all. Service was great, my truck sounds so much better! :)

Review №73

2021-09-03 23:12:05

I don’t recommend this dealership. Want to be told in writing a price and 2 days later be told “NO” because I waited too long? This kind of toxic emotional salesman behavior is exactly why they won’t earn my business and we took our business to Glendale Toyota where they actually have inventory of cars and great consistent service with accountability.

Review №74

2017-07-13 18:15:33

I am very happy with my service manager, Mike Burkholder. Besides his courteous mannerisms, he is always very helpful in assisting me with the needs of my Toyota. He has become my sons service mgr as well. We are very happy with the way Mike takes care of us and our vehicles. As always, thanks Mike.Then theres Nicole, cashier. She also is very courteous and always smiling. Making eye contact. : ) Goes over my invoice each time. Thank you to you both! Til next time.Thanks Laura

Review №75

2016-11-27 16:51:25

Our leasing experience at Bob Smith Toyota was terrific. I exchanged many emails with Julia, the sales coordinator, regarding the availability of the specific model, 2017 Camry Hybrid with Advanced Technology package. Bob Smith Toyota had the model we were looking for. She emailed the auto sticker to me with a quote for the 3 year lease we were seeking...depending on how much cash we put in...a firm quote. No other dealership (and we contacted 5 others in the LA area) did this. We scheduled an appointment, met with Mark Young, a knowledgeable and entertaining sales representative and he guided us easily and quickly through the process. Rosie, their finance manager, then guided us through the signing process, offering us additional add-ons without pressuring us to purchase any of them. We happily drove off in our new vehicle.

Review №76

2018-11-12 11:59:01

We were given an appointment time which was the most convenient for us. The service staff provided us with a very warm reception. The job was finished at the time we were told it would be done. A free ride home and back to the dealership was offered to us. Overall, we got more than an excellent service and we are very satisfied and truly grateful.

Review №77

2020-05-03 14:23:44

My mother had her car serviced there on April 24th. There is just one problem: I continue to get email and text notifications for her service. For the last few years, on countless occasions at Bob Smith, both she and I have asked during each visit for our accounts to not be linked. I always get the sure, no problem answer and yet, nothing is fixed. In 2020 with advanced automation capabilities, why is this still an issue? She has her car with contact info and address, and I have my cars with my own contact info and address. I had to let her know about her own service report since it went to my email. Seriously guys, you need to fix this.

Review №78

2021-08-31 04:19:03

Best buying experience by far. I can honestly say that I actually got a good deal. They were very transparent with me unlike other dealerships Ive dealt with in the past. Special thanks to Tom Moratto, Todd, and the rest of the team!

Review №79

2019-10-06 19:18:38

I spoke to Mike in the service department and told him that my car wouldnt start and asked if I could still bring it in even though I would be late for my 2:00 p.m. appointment. He said yes, but told me that depending on the problem(s), the car may not be ready until Monday (they close at 4:00 p.m. on Saturdays). Although I arrived almost 40 minutes late, I was greeted promptly and they examined the car. Walter advised me that I needed a new battery and requested installation approval (which I gave). He explained and wrote down the prorated battery warranty percentages and applied the applicable discounts and rewards to my bill. They were able to do the service maintenance, install a new battery, and wash the car all on Saturday. My only critique would be that the car still had bird poop after being washed probably due to the time constraints.

Review №80

2020-07-17 01:53:14

First service over at Bob Smith Toyota, had to bring in my 2014 Prius because it was hesitating really bad after stopping at stop lights and stop signs, randomly. Greg the service manager was extremely helpful and easy to work with, and he introduced me to Vic the head mechanic and had Vic walk me through what they did to actually fix the problem the next day. Didnt charge me for anything accept the actual solution of cleaning out the ducting, fan, and grill assembly that cools the hybrid batteries down so they perform(good thing to get the extended warranty from Toyota when you buy your next car from them!). Now I know what to do to maintain my car and I was shown by the head mechanic exactly what to do, so I couldnt be more thankful for the great service!

Review №81

2016-10-23 22:43:49

Mark was a great and very helpful salesman. This was our first time buying from Toyota and Mark made the experience amazing. He was very thorough on explaining the cars we were looking at. Because of Mark, we will definitely be coming back and letting our friends and family know that Toyota is a great car company.

Review №82

2023-02-07 16:45:17

If you want the finest customer care, get your Toyota serviced here. The team is totally professional and efficient. This is a family owned business that practices their Christian faith in everything they do! Would that there were more enterprises like this one that always puts their customers needs ahead of profit!

Review №83

2017-02-05 00:44:25

Great experience. Sales associate Mark Young was very helpful in answering questions, and very personable as well. The whole process took about 3 1/2 hours. Got a great new pre-owned vehicle. Thanks to Mark, and Bob Smith Toyota!

Review №84

2019-05-18 16:24:50

I received excellent service and they kept me informed all the time. The answered all my questions and explain things to me fully. I was able to drop off the car and they gave me a ride home and pick me up later to return me to Toyota to pick up my car. It is really nice they offer the shuttle service. I felt like I had Red Carpet Service.

Review №85

2017-02-15 18:41:34

We have two cars from Bob Smith Toyota and are close to the end of a lease. Although our regular sales person was out of the office, he quickly arranged (on his day off) for us to meet with Mark. Mark was great to deal with - very personable and knowledgeable. He helped us understand our options without applying too much pressure. We always have positive experiences at Bob Smith Toyota and would highly recommend them.

Review №86

2017-07-05 18:07:34

Haik was warm and professional, made the lease of my new Toyota Sienna efficient and seamless. Mike Smith was very kind and generous. Todd in finance explained everything to me, I sort of felt like I was hanging out with friends. Plus I got a wonderful deal! I am very happy I went back to Bob Smith Toyota. Thank you!!!

Review №87

2018-10-02 16:56:02

I bought my Toyota Camry used from Bob Smith 12 years ago and have continued to use their service department for all my tune ups even though I do not live close to them. I trust that I will always be given the truth about repair needs. I am always treated well. Yesterday, my car was washed and returned to me looking like new. I will buy my next car from them when the time comes.

Review №88

2017-06-20 16:18:00

Our experience with purchasing our new car at Bob Smith Toyota was excellent! Mark Young helped us throughout the process, and he was amazing. Weve purchased several cars over the years, and this was the easiest and best experience ever!

Review №89

2016-04-24 17:52:07

I just purchased a Tacoma. The sales team was extremely helpful, knowledgeable, and thorough. They were quite busy, but they tag-teamed the whole experience. Every aspect of the purchase was low stress, low pressure and they even donated to our local school! My wife and I were quite impressed, honestly the best experience Ive ever had at a car dealership.

Review №90

2016-05-05 19:29:24

Bob Smith Toyota is an ABSOLUTELY WONDERFUL place to go; the sales people I worked with, Jesse and J, are helpful from the word Go. I was impressed that I was treated kindly and was offered a great opportunity to find a car that was within my price range. I am now driving a Corolla S class that is not only a car, but a fabulous work of technology. Ive had the car a week and still have gas for the weekend! Thank you folks for making my experience a fantastic one!

Review №91

2016-04-12 01:29:24

My first purchase at Bob Smith was a BMW actually. Love, my car. The customer service there was outstanding. From my salesman to the finance department, my experience was better than I expected. Ok would recommend Bob Smith to anyone sick of the traditional car buying experience.

Review №92

2018-11-10 01:31:26

This is the place to buy a car, sell a car, maintain your car. The people here and nothing but kind caring and understanding people. They care about you and your Toyota, I cant even begin to explain how this place is light years above other Toyota locations. This is the only place I take my car for oil changes. This is the only Toyota place that doesnt use you, drain you, milk you. I highly recommend this place for buying and maintaining. The wait time isnt long and scheduling an appointment is painless and easy. The people on the phone who handle calls from sales to appointments to mechanics, are kind friendly people so you feel at ease with knowing youre in good hands. Dont go to any other place but here for all your Toyota needs. I absolutely love this place and you will to!!

Review №93

2019-07-09 16:29:26

First time buying a car from a dealer. The people were quite pleasant, but the whole process took an age and was less pleasant. I often didnt know what I was waiting to do next or how the process was supposed to proceed. Just a lot of little things werent quite perfect, but I would recommend. Price on our car seemed fair even without negotiation.

Review №94

2022-10-18 22:54:28

Bought two cars here so far and love my camry and my truck. Got a great deal from the only woman sales person. Enjoyed seeing the guys this Christmas working a tree lot down the street. Very community oriented and we love having our dealership so close for convenience. Great efficiently run in the service of all toyota vehicles.

Review №95

2022-01-06 00:14:13

This dealership is a real fraud. I took my new toyota camry for the first time oil change. After a few hours they texted me that it is ready. I drove home, checked oil and surprisingly it was dirty and color was same almost black, it was old oil, they never changed it. I took to my mechanic shop and he confirmed that its an old oil, they didnt change it at all or they just put a bit of new one on top. You could tell its old dirty and smells. I didnt expect this from toyota, this is 3rd time I am leasing with them and this is how they treat you. I should reconsider leasing with them again. Be careful! Check your oil right after they change it, they are fraud.

Review №96

2019-03-09 18:30:44

Took my car for 30k service. Service itself was quick and efficient but the registration process took some time. Even after making the appointment on line, it took 20 minutes.However my main complaint was that when I asked for a carwash I was told they dont do that anymore.One of the main push in the 7 year service warranty was a carwash everytime its in for service. Thats one of the main reasons I bought it with the car when new. I feel like Ive been bait-and-switched upon . Now Im asking myself : what else are they taking out in future services?

Review №97

2015-09-08 20:48:05

I dont want to put even a star. I was Bob Smith customer for more than 10 years, purchased in there all my family cars, and I trusted them very much until my last experience (an awful one). I took my SUV, not even with 19,000 miles, It had all almost new tires when I took my car for oil change service and tire rotation. After a week of that service I noticed surprised all my almost new tires were now old and worn out, with 40,000 miles, at least. I went to the dealer and told them about it, of course they denied everything.I saw by coincidence that the day my SUV was there for the service, was also another same model of car but older. I told them they might have switched the tires accidentally or on purpose; maybe was one of employees family car. I had to purchase a new set of tires paying almost $900 because of that family trusted service, I was hoping for. I was very upset and frustrated I had to spend the extra money for something I was not responsible for.I suggest, to verify those details if you go there, something I missed to do, and do not regret as I did. Especially when they wash your car, BE SUSPICIOUS!

Review №98

2021-10-11 23:13:52

I received outstanding service on my Tundra. Vik the mechanic was very professional and helpful. I have had both my vehicles serviced at Bob Smith Toyota since 2007 and highly recommend them.

Review №99

2018-05-07 18:27:37

Im not a car person and this was my first adult new car purchase. I went into a few dealerships to narrow down what type of car I wanted and when I decided on a Prius, I started calling dealerships for pricing and availability.Haik was very friendly, gave me the best price over the phone and emailed me all of the information without hassle. I continued calling around and got one better price but only because the car itself had a few less features.In the end, I went with Haik at Bob Smith Toyota because he made the entire process easy and stress-free. He treats people the way he would want to be treated and you can definitely feel that. I was happy with the price, outstanding service and friendly atmosphere. Everyone I encountered at the dealership was welcoming. Even at the end, there was a bit of a hiccup but they didnt pressure me. Everyone was very understanding that this was a big purchase for me and I didnt feel rushed or anything even though it was past closing time for them.On top of everything, they handled the return of my rental car which was a huuuuuge help. 10/10 highly recommend!

Review №100

2015-03-08 20:30:47

My wife and I purchased a car from here and had a great experience. We were very impressed with all the staff, specially Sako in sales. His professionalism,kindness and utmost respect were above and beyond. We were very pleased with the way they worked everything out for our benefit. This is the first dealer that weve been to where they actually put the interest of their customer first. For this reason my wife will be going back to purchase her new car next week, with Sako again!!

Review №101

2014-12-05 04:21:50

Great service. Very family friendly place. I had my one year old with me and all he did was run around. Everyone: sales and managers embraced him with open arms. He ran in every office and to every desk. As a very curious child he tries to open every drawer and push every button, but everyone there was super nice about it. I had a great experience there, and would not hesitate to come back

Review №102

2016-03-06 01:53:27

I had a great Experience from start to finish. Julia was so helpful and really created a great deal on line and Freddy was attentive and knowledgeable about the selections. He was able to demonstrate different features I have never heard of. This is a great team and I will be referring all my friends and family to Bob Smith Toyota!

Review №103

2016-10-23 22:41:55

Wonderful salesman Mark helped us. Very helpful, patient, didnt make us wait all day, and was thorough with explaining the car. First time buying from Toyota and I am defiantly coming back for my future car because of how great Mark was.

Review №104

2018-01-14 22:05:13

The service department at Bob Smith Toyota is superb. Ive been there twice and had excellent experiences both times. Staff and service personnel are professional, efficient and courteous. They even wash your car for you as a complimentary service. Ive had an oil change and 10K miles service done on my Prius all under 1-1.5 hours. The waiting room has Wi-Fi, a TV, 3 desks and chairs, plenty of other seats, coffee & water. I bring my iPad and get some studying done while I wait. They offer shuttle service for those who want to leave their cars and come back. I highly recommend this place!

Review №105

2019-01-25 16:14:54

Usually they are pretty good at providing a service. Went in for a basic oil change on my Prius but was given a call that the front brakes needed to be changed. I agreed and asked for a car wash the 1st time and they said no problem. Well they called to inform me the car was ready for pick up and I asked if the car wash was done and the service manager said its in the queue so will be ready in 20 minutes so I decided to head there after the 20 minutes and when I went to pay and pick up the keys well what do you know.... the car wasnt washed. I asked what happened and why is the car not washed? They said, the car wash person is gone and its not my job. I informed the service manager and he said they must have forgot and Ill wash it myself if I have to. So now ill have to wait another 10 to 15 minutes for the wash which wasnt really properly cleaned because I had to come home and dry and wipe the water and dirt away. I understand the rush but time was wasted, wash wasnt great, and I dont see why I had to remind them over and over. Not very happy with the service today.

Review №106

2020-02-09 23:52:34

High quality technicians, friendly staff.Service reps seemed a bit disorganized and did not seem to have a very good idea of what was going on.I had a 945 am appt for a tire swap and I waited around around until 1 pm to get the car back, which sort of defeats the purpose of making an appointment in my mind, since it’s a 1 hour job.

Review №107

2021-08-02 16:45:23

Re: my appt at Bob Smith ToyotaEmily Johnston was wonderful and Eddie Dukakis is fantastic.Please share with the Maintenance Director that it is much kinder and much more pleasant with the customer to speak politely.Instead of walking up and harshly, rudely forceablyinterrupting, he should first let the person finish their sentence, politely stand there and wait to be addressed, and then say, Excuse me, please, for interrupting. Is your printer working now? It upset me that he was so rude.

Review №108

2017-07-13 17:31:53

If I could give negative stars I would. The service is horrible. The people are rude and careless. There is only one person who is decent and thats it... just one. The only good experience I had was purchasing my car and thats it. The didnt use full synthetic oil on my brand new car. The coils went out on a brand new car that shouldnt have happened and now Im over them. They could just shut down and do the world a favor. I have even warned the many doctors and nurses to steer clear. They lost my business and those of MY family and friends FOREVER.

Review №109

2021-08-04 04:11:59

The Sales and the Service department are top notch! Brett, Heike in Sales, Emily, Vic Shanazari in Service are outstanding. I have bought 5 different Toyota s over the last 8 years! The experience has been super every time. Best Ajay

Review №110

2021-06-11 16:40:40

Received the same great service from BobSmith Toyota everytime I bring my car for maintenance. Jaime informed me of my cars status and what needs to be done. Hes a real pro and provided me with great customer service.

Review №111

2019-05-10 17:44:21

Took my car in for a regular service, which they said would take about two hours because the 15000 mile one is more involved than the regular one. After waiting 2.5 hours, I asked just to check if it was done, or how long it might take. And they were washing my car, without asking me. I suppose they were trying to do something nice but I never wash my car, and I do not ever want it washed, and this just made me realize what a weirdo I am and it made me sad for the rest of the day. Everything else about the dealership has been fantastic.Edit: changed from 3 to 4 stars because the problem is more with me than them. But still I dont think they should do anything to your car without asking.

Review №112

2023-01-30 20:18:31

Thank you Bob Smith for helping me. Thank you Jesse for being honest. If you want honesty and friendly people to help you please go here. It is hard to find people in todays society who only want whats best for you.

Review №113

2013-08-10 15:05:51

Bob smith Toyota is the best experience I have had when buying a car, Jesse Barraza was my sales man. He made the whole experience very pleasant, despite my indecisiveness. I hate car shopping and he was more than willing to show me the cars and disclosed the differences making it easier to decide what would be the best fit for me. His product knowledge, professionalism, and friendliness made my decision a much easier. Everyone from the finance and sales department were awesome, but Jesse specially made sure I was taken care of. I not only got a car I love but he got me the best deal, I am sure I shopped around at other Toyota dealers. When I got the keys to my new Camry he made sure I was not only happy  but that I knew all the features and how to work them before leaving the lot. This made a huge difference in my experience being that I had been to four dealers two of which were also Toyota dealers, my worst experience by far was at Wondries Toyota in Alhambra. The staff was horrible rude, had no product knowledge or people skills, this from management as well as sales. So I am grateful that Jesse and the staff were able to change my mind and provide a much better experience to have me still purchase My Camry! I would recommend this place to anyone, especially Jesse, thanks again!!!

Review №114

2016-06-15 23:58:52

The service at Bob Smith Toyota is great. They are professional, work with you and never have any surprises. They also work with your budget and ensure you do the right service. I have bought 4 cars from them, and they have serviced them all. Highly recommend them to others

Review №115

2012-12-14 19:40:52

We had a wonderful experience at Bob Smith Toyota and were treated like family. Ive had horrible experiences with other dealerships where I felt as though I was ripped off but was impressed as soon as I walked in to Bob Smith Toyota. They were helpful and not at all pushy. Larry and Jason bent over backwards to help us with what we wanted. I will definitely buy a car from Bob Smith Toyota again.

Review №116

2019-09-01 20:14:02

Didnt feel welcomed. They didnt seem to be interested in me maybe because I didnt want to buy a car right away. I asked about a test drive and I received 2 different answers from 2 salesmen and I didnt get to test drive anything. Very different from what Ive experienced at 2 other dealerships today. I will try the dealer on Brand.Went to the dealer on Brand....much better!

Review №117

2021-05-21 01:35:36

I personally pre-inspected my car for damage and did not have any before dropping off at Bob Smith Toyota La Crescenta at 8:45am on 5/15/2021. When I picked up car and I went straight home and parked car. When I was going out at 4pm that day I notice there was front passenger side bumper damage with red paint. I went back to Toyota and the service department was closed. So I went Monday afternoon and Erick the Service Manager had left for the day. I spoke to him the following day and he denies that they are responsible. He shows me a blurry picture that was taken of the service department pre-inspection and says he sees it there. Even with the bad quality of the picture you can see that there is no damage. I have a report from them that was Emailed to me and handed a hardcopy that it shows a green box meaning no damage found on vehicle when dropped off. I verified the meaning of the green box with service personnel. Ericks response is that maybe they messed up on the report. I asked them to review the camaeras and they didnt do it. This was not handled professionally by the service manager. I recommend that everyone inspect their vehicles and take video and pictures before turning it in to them and when they hand it back to you again. Especially with the type of service manager they have. If you can take it to a different dealer I dont want this to happen to you. It is wrong that you take care of your vehicle and for someone else be careless with it.

Review №118

2016-08-17 05:13:58

I recently purchased my Toyota Rav 4 from Bob Smith Toyota. I was pleasantly surprised with the experience I had there. Tom Willard helped me every step of the way he was very patient and knowledgeable. He made my car buying experience a great one. I will definitely be buying my next car from there and recommend everyone to buy at Bob Smith Toyota!

Review №119

2016-08-17 04:22:02

Every time Ive needed a vehicle this Company has come through for Me! They listen to my needs and find me the car that I want, not what they need to sell. Im in and out with out the hassle of spending hours of my time that is very valuable to me. Their community outreach is over the top and believe in giving back and as an outsider looking in, its very impressive. Go check them out you wont be disappointed.

Review №120

2016-08-25 16:06:12

The sales force presented me with the opportunity to own a very good used car which with regular maintenance has seved my family well for the 8 years since purchase. Sales manager Tom Willard was easy going and friendly and worked with me to get the deal done.

Review №121

2016-12-14 01:47:31

Have been taking my Toyota to Bob Smith Toyota on Foothill in La Crescenta since 2010. They have always tended to my cars service needs in a professional manner and they appear to be honest and direct in their suggestion for repairs. Have never felt that they try and suggest unnecessary repairs, and they have even told me that certain things could wait and did not yet need repair. The work is completed in a reasonable time frame and my car is clean and runs perfectly when they are done. Mike Burkholder took the time to explain the repairs in a way that was easy to understand and did not make me feel rushed. He goes the extra mile and answers any questions I might have. I am so glad that he and the team at Bob Smith Toyota are available to keep my car running the way it should.

Review №122

2018-11-24 15:11:14

Bob Subee at Bob Smith Toyota is the best service rep there. The shop is only as good as the people working there. He always takes great care with the customers. My car is running like new again. I needed a rental car as I couldnt be without a car and he waived the rental car fee as my car needed additional work.Thank you, Mr. Subee.

Review №123

2020-04-29 23:12:32

I had a great experience with service center. I took my car in for an oil change/recall the repair men took some scratches off of my car for free! Theyre always very tentative and professional. I highly recommend Bob Smith Toyota for all your cars needs.

Review №124

2015-10-25 23:23:58

Our recent experience in purchasing a car at Bob Smith Toyota was excellent. All of the staff we met with were very competent, friendly, and satisfied all of our concerns. I would highly recommend this dealer to anyone interested in purchasing an automobile.

Review №125

2018-09-26 15:15:10

As usual, Bob Smith performed with flying colors. I took my 2004 Prius in to get my passenger side wiper fluid nozzle fixed. Ordering the part took only 1 day...but best of all, they were able to repair the old one. I walked out in 1 hour paying less than I pay for most lunches!!! Now, dont get me wrong.... most repairs or maintenance are not that cheap. But after 14 years I know that I can depend on Bob Smith(and John Subbie) to do great work at a reasonable price. And theyre really honest about what needs to be done now and what can wait. I wont take any of my cars to anyone else.

Review №126

2017-07-14 19:04:53

I LOVE the staff here, from Service, Sales, etc. All have that mirror reflection from Mike Smith the owner! We live a fast pase... and able to do other things while waiting is helpful, and so happy they have personal cubicles for us to kill time and be productive! Thank you Mike, for a great company to run! Bless you!

Review №127

2015-11-05 19:58:21

2 days ago, I bought 2015 Sienna XLE with the Auto Access Seat. Fleet Manager Lisa Charles was the most helpful and pleasant sales rep that Ive dealt with. This vehicle was not common so Lisa had to order it. She gave me weekly updates on what was going on the building of this van. Once it came in, she called me right away. The van is so nice and drives well. The auto access seat also works well. I believe that Toyota is the only one that has a factory built-in seat for people with mobility issues. Ive had 5 previous vehicles from various makers and this is my first Toyota. I am very satisfied with it.

Review №128

2018-09-07 15:33:57

I actually chose Bob Smith Toyota because of the good customer reviews. When I was car-shopping, I felt overlooked, unheard, and frustrated (Im a 60-year old woman). Bob Smith was such a different experience, and I have continued with the service package for my Toyota RAV Hybrid.Its the small things--friendly service providers, they always run on time (I make appointments on-line), and they even wash the car! They have a shuttle to drive me home when I drop the car for service--or a pretty nice waiting room to spend an hour or so with free wi-fi. Altogether, as good as it gets!

Review №129

2020-03-29 18:42:39

I brought my car in bc I heard a sputtering/rumbling sound when it started, which concerned me. Mike burkholder had his technician take it apart to see where it might be coming from. When mike called me to tell me they couldn’t find anything and that I wouldn’t be charged for the inspection, I was pleasant surprised. Every time my car has been serviced with Mike, he’s been honest and he’s never tried to “nickel and dime” me, or try to sell me something that wasn’t unnecessary, and for that I’m greatly appreciative. So, thank you Mike, for your honesty and stellar customer service!

Review №130

2014-06-16 19:05:19

Went here for a warranty issue on a new vehicle that should have caught during the PDI at Longo. So didnt trust them to fix the issue, so went to Bob Smith Toyota and they were able to get me in sooner, took less time and got me out on a follow-up appointment. Mike was my service advisor and he was a great guy to deal with and even remembered my wifes surgery and asked about how she was doing. So will be going back to them for future service and repairs.

Review №131

2021-06-02 16:01:14

My car was fixed, price wise wasn’t happy, I spent over $700 . In the past when I was taking my car to Toyota dealer, usually after spending over $200 they were offering free car wash, but I spent $700 but no car wash . But overall I am happy with Bob smith Toyota.

Review №132

2022-03-14 20:55:38

I purchased a BEAUTIFUL vehicle last week from Bob Smith Toyota and received exemplary service, through and through. This is my 4th purchase of a car from this dealership and I have enjoyed each and every car and the ongoing service they have provided.

Review №133

2021-12-09 16:57:55

I had a great car-buying experience, all things considered, which can be very difficult in the current conditions we are in. Sako, John, and Brett are some of the kindest people I have met at ANY dealership and it was a pleasure buying my new family car from them.

Review №134

2022-03-03 22:28:48

I have changed dealer servicing my Prius from Toyota Pasadena to Bob Smith Toyota in La Crescenta. I received an honest opinion on service needed for my car and they are professional with a customer focus. I will continue to have my car service with them as a result. I would recommend them highly!

Review №135

2021-04-22 14:41:29

Purchased a CPO Prius from this dealership in November 2019 and included with purchase were 3 free scheduled maintenance service visits. During 1st visit was told the battery needed replacement and was charged $275 to replace a battery that was supposedly tested only months prior? 2nd visit they didnt attempt to squeeze anything out of me, and on this last visit after waiting around for an hour and a half was finally told the car wasnt ready as promised and that the Hybrid Battery Cooling Fan Filter needed to be replaced - which would cost $260! Sensing this was a gross overcharge and aggravated by the poor communication I declined service, took my Prius to our reliable & trustworthy local service station who replaced the hybrid battery cooling fan filter for $32. Needless to say, due to attempts to grossly overcharge customers I will not be returning to Bob Smith Toyota for future service needs

Review №136

2014-05-01 20:15:55

I came for some warranty and recall issues and also an oil change. I had no idea I was going to come out with a full report on my vehicle showing which things had passed and which things failed. It also includes quotes for the items which failed. I will be getting a second quote on pricing, but Im just pretty pumped that I even have a report about these things. I would never have known otherwise. All in all I paid $40 for my oil change (better than Jiffy Lube) and that was it. I liked the service I received.

Review №137

2017-07-25 17:44:20

Excellent dealership. Julia went way above expectations in selling us a new Prius. She became a friend even after the sale, offering to show us around as we just had moved to the area. Nice team of people.

Review №138

2021-05-24 17:21:56

For over 40 years my family has bought, serviced traded cards from the Bob Smith family. From VW in Hollywood to Toyotas at La Crescenta. We live miles away and drive by 3 Toyota dealerships to go to Bob Smith, it is well worth it. Book for service in advance, and get back on the road on your schedule. Mike Smith has taken care of all our car needs and also many of our friends through the years. Give them a try !

Review №139

2021-01-24 23:51:02

On January 4, I bought my 2021 Toyota RAV4 at Bob Smith Toyota in La Cresenta, CA and I had an amazing experience. Mike Smith, Haik Ketsoyen, Soka and Todd in the finance office could not have been nicer. They knew all the answers to my questions, worked hard that night to complete the sale so I could take advantage of the incentives that expired that night and were practicing all the safety procedures so at my age, I felt very comfortable. I was given a through and relaxed, yet detailed test drive so I could make up my mind. Haik and Soka make a terrific team and together they kept me informed, but with lots of fun and kindness. It was the very best vehicle buying experience of my life and I am so glad as this is my last car that I will drive off into retirement in! Thank you to everyone at Bob Smith Toyota. I highly recommend your dealership.

Review №140

2016-11-20 04:58:21

Julia was the first person I spoke with and she took the time to listen to me about my car that I wanted to trade-in and what I was looking for in a car to buy. I specifically wanted a Prius Plug-in that I saw advertised online and she promptly helped to facilitate a good deal before I even got to the dealership!Brett and Justin were also awesome and very helpful in getting me into my Prius. Last, but not least, Mark was my wonderful salesman who is very knowledgeable about hybrids. He was funny, too, and helped to complete the process in a short amount of time.I honestly have never had a better experience at a car dealership and will highly recommend Bob Smith Toyota to my family and friends!Lisa K. Reynolds

Review №141

2017-01-04 14:59:00

I recently had the good fortune of purchasing a new Prius from Bob Smiths Toyota. The professionalism and friendliness of the the staff made it an especially good experience. Daniel Simons in sales calmly guiding me through the process, from test driving to carefully explaining the various packages. He was wonderful to work with, as was manager Tom Willard and Rosie in finance. I whole-hearted recommend the dealership.

Review №142

2019-09-11 15:53:23

Friendly, responsive communication. They also gave me a ride to the gym and back so that I didn’t have to sit in their waiting room with little to do. And they washed my car! I’ll definitely be returning for all my car maintenance needs.

Review №143

2017-01-06 17:00:08

I went first to Bob Smith Toyota, because I had been able to try out a Prius C over the Grapevine through them before I bought one. I had a great experience! Saba helped me find the gently used Prius that didnt have a lot of bells & whistles that I didnt want or need! We got into meaningful conversations, with no pressure. Rosie was fun to work with too! I am REALLY happy with the car and will have pleasant memories of the experience of buying it!

Review №144

2013-02-27 00:02:35

I live just down the street but I am not using this dealership anymore for service.Almost every visit I find a problem.They could not find a tire leak for almost 2 years insisting every time they checked. I found a Large Shinny BOLT in the tire when I finally went to another tire shop. The only way to miss it is to not check it.Replaced rear brakes but did not adjust the emergency brake, so it wont quite hold the car on hill. And so on... I think well over 1/2 my visits had a problem. None big just a nuisance.P.S. Even a Sorry Ill look into it would have been nice. Not just Well can you drop it off again? Dont they know its a pain dropping off your car so they can fix what they missed?Sorry Bob S. but your service dept. needs to try harder.

Review №145

2019-06-30 15:48:22

Brought my car in (R/O # 6191751/1) for a diagnostic, service consultant Alex never had the courtesy to simply leave a message or notify us that you were going to keep the car overnight even though we were supposed to get it back the same day. Called several times the day of and after and he finally called with bad news of the car with some major repairs.When my wife picked up the car, they somehow couldnt find the car and had to wait a while while Alex simply ignored her as she waited 10- 15 minutes with people were searching for the car.The repairs to the car was not going to be cost effective and we were considering buying a new car, but with the discourteous service we went through, we certainly wont be buying it from RUDE Bob Smith Toyota !!!

Review №146

2014-07-02 21:37:46

Bought/Leased my last 5 cars there and keep coming back! (..even though were 40 miles away) The service is great, hassle free! And we trust them. Through the processes, Ive dealt with Pete, Marcos and Todd. Great guys!

Review №147

2014-01-04 14:09:09

Hi All, I found out about Bob Smith Toyota through the Car Pro Show which comes on the radio on the weekend. Anyways, I decided to call and my first contact was with Jesse Barraza in the sales department. He was extremely nice, very helpful and answered all my questions. What really impressed me the most though, was that Jesse was honest and direct and told me exactly what I could or could not have as part of the deal. There were no games. I could tell I was dealing with a man of integrity, and those are exactly the type of people I like to deal with. I would highly recommend Jesse and Bob Smith Toyota!

Review №148

2017-02-04 23:37:06

Ive gone to buy cars before and always dread the experience. As soon as you walk into Bob Smith Toyota, the energy of the space is no pressure and you feel at home. They dont try to up the sale or sell you extras that you dont need. They present all the options with honesty and integrity. I drove away in a new Prius very happy with my experience. Will most definitely come back in the future and recommend folk to come here!

Review №149

2021-02-21 08:35:11

Went and purchased a car for my parents by using the Replace My Ride (RMR) program. On 10/29/2020, we decided on the car that we wanted and Bob Smith submitted the paperwork to the RMR. The dealer already told us it will take at least 8 weeks for the program to fund the dealer. On 2/11/2021, the program finally funded the dealer. We went to pick up the car on 2/14/2021. We thought the price on the car would be the exact same amount that was sent to RMR. But the dealer changed the price on the MSRP by approximately $800 without letting us know, until we sat down and signed the paperwork. We basically have no choice at that point. The program already funded the dealer, we cannot cancel or back-out. The sales manager came in and told us because they have to store the car at the dealer for 3 months, they would need to charge us for the storage fees.Just to give you somebackground of this RMR program, only people with low income would qualify. Obviously, the dealer didn’t help the vulnerable in this instance. They have a choice not to participate in this program. If they do, they should know the consequences, and follow what is ethical. It would have been fine if we were told in advance the storage fees will be on us at the first place. But changing the MSRP on the document without letting us was not honest!

Review №150

2013-11-05 03:34:19

My husband and I walked into Bob Smith Toyota back in 2010 looking to buy a used Prius, as we do a lot of driving but had only a limited budget to work with. We were greeted by Marcos Sarreal, our salesman, and were immediately taken care of in the warmest, most professional manner we have experienced at a car dealership. Marcos helped us find the right car (in fact, a brand new 2010 Prius with just the upgrades we wanted) and terms (a lease with a favorable buy-out option at lease-end) that suited us perfectly. There was no haggling or pressure, just great service and the willingness to listen to and fulfill our needs in the smoothest, most pleasant way we could have imagined. We drove off the lot that very day, thrilled with our new car, and have been happy with it ever since. When the time came this year to convert our lease into a purchase, Marcos went WAY beyond the call of duty to handle an unexpected stumbling block that could have cost us our car and generated considerable trouble for us. He extended himself tremendously on our behalf and we are very grateful. Lidia Guevara, Bob Smith Toyota’s Customer Relations Manager, deserves mention as well for her caring, effective, professional assistance during our transition from lease to purchase. Both Marcos and Lidia epitomize professionalism and the utmost in quality service. It is to Bob Smith Toyota’s credit that they attract and maintain such wonderful employees to care for their clients. I would recommend anyone seek out Marcos and Lidia at Bob Smith Toyota for the best car leasing, buying and servicing experience available. Thanks you two!!

Review №151

2016-08-17 02:22:26

I am extremely pleased with my Toyota Highlander that I bought at Bob Smith Toyota in La Crescenta. My purchase experience with Tom Willard at Bob Smith Toyota was excellent from start to finish. He was knowledgeable and professional and worked to make my experience very comfortable. He made sure that I left with the car of my dreams. I give him my highest recommendations. Thank you Tom and Bob Smith Toyota.

Review №152

2021-09-01 22:45:59

Great attitude, explanation of services/what is included in my car purchase, patience with my many questions, and overall great experience. Sako was a helpful and perky salesman whose demeanor put my at ease through the process.

Review №153

2015-03-16 05:21:56

I came in to Bob Smith Toyota having no clue as to what I really wanted to buy. I just knew that I needed a more dependable ride, Quick! My parents have been going there for 25 years with nothing but positive things to say about the organization, mainly the people in service. They were right!!! Class all the way around with special props going to Estela in sales who patiently led me through the entire lot driving several cars (even let me take one home for a few hours) until I found one I liked way more than anything previously - by far. I owe Estela and Bob Smith a debt of gratitude. Thanks Guys!

Review №154

2017-08-04 03:03:22

I was the very blessed winner of a raffle at my church. The grand prize was a 2017 Toyota Corolla LE.The moment I stepped into the showroom at Bob Smith Toyota in La Crescenta, I was greeted by Haik, our salesperson. He smiled the moment he saw us and was so friendly in all his dealings with us. At no point did I ever feel rushed or like an inconvenience.As my family and I were talking to Haik about which color we would like, Mike Smith came out to greet us personally. The pastor at my parish knows Mike Smith personally and gave Mike a heads up that we would be there to pick up the car. We were greeted by a huge smile and the first thing he did was give me a big hug and congratulated me on the win. At no point did our interaction ever become a pitch to upgrade to another model or upgrade to other features-- it was obvious that Mike really was interested in us. He asked about what I did for a living and was so personable with us. We even shared the video of me winning with him and took pictures with Haik. He was genuinely happy for me and was more than happy to award me with the prize :).Eventually I decided on a color and Haik was quick to bring out the car to show us. We didnt wait a long while before signing the paperwork. Everything was explained to us so thoroughly and it was great to not be confused for once! Ive been to other dealerships where the employees would do so little explaining and got impatient when I asked questions. Bob Smith Toyota is professional, relatable, and friendly. I didnt feel like I was a customer there. I felt more like a friend because of how well they treated us.Before we drove off the lot, Haik took pictures of me and my family with the new car and even joined in on some of our pictures. I walked away with a brand new car and the experience I had at Bob Smith Toyota was the BEST! I, most definitely, would go there again to purchase another car. Oh and did I mention the fact that I got a thank you card in the mail today from Mike? He wrote that it was a pleasure to meet me and my family, that he was so excited about me winning, and he wished my ministry many blessings, to make it short. What a guy! Thank you, Bob Smith Toyota, for being the best! Thank you Mike!

Review №155

2017-06-24 21:16:10

I have been taking my toyotas to Bob Smiths dealership in La Crescenta for service for years. The cars work well and I dont think they have charged me for things i dont need. The only time when i used someone else for repair was replacing the transmission: the dealer would only replace with a new one for over $4,000 and I got someone else to install a rebuilt for half the price (still working, 3 years later). SO, overall very happy with Bob Smiths service.

Review №156

2019-01-05 21:56:59

Bob Smith Toyota was absolutely the best place I could have have picked to go and buy a car for the FIRST TIME!From the moment I stepped on the lot I was met with so much enthusiasm and warmth. Haig took the time to walk me through the lot and introduced me to Mike Smith, himself who really expressed that they wanted to take care of me and find me a great deal.Jesse Barrazza was the one who really took me through the process which seemed daunting at first. I explained what I was searching for and the financial situation i was in. They then took the time and had multiple people working to find how I can get the best deal when it came to financing my car. It was a two-day process and when I came back the second day they all greeted me by name and offered any comfort I needed whether it was coffee, food, or a better interest rate! At the end of the day I drove off the lot with a pre-owned 2012 Camry with just 52k miles on it. I couldnt have asked for a better team to walk me through this process and I will definitely go back to Bob Smith Toyota when the time comes to upgrade.Thank you Mike, Haig, and Jesse!

Review №157

2016-12-12 21:33:31

I bought my 2016 Prius from the Fleet Sales Mgr., Mr. Young Kim in March. Due to the limited inventory in the dealership. I choosed to wait the car in ocean transit from Japan. It was delivered and prepared on the April 1. The price is right; the timing is great. The service was good. The only drawback is that I live in Orange County. Therefore, I wont be able to use the service department. I would highly recommend to buy from this dealership.

Review №158

2013-08-02 15:49:10

This is the best experience I have ever had buying a car. I worked with Mike Smith, Jesse Barraza and Todd Rankin. It was all exciting, easy, informative, professional, and delightful from beginning to end. Everyone was very helpful and knowledgeable on many levels. Jesse knew his product and demonstrated the features of the Prius I bought. Jesse took the time to sync my phone and show me the built in navigation system. He really made me feel comfortable and made me feel like he genuinely cared and didnt mind spending the extra hour with me. I wasnt confused a moment of the the process, everyone did a great job of making sure I was on the same page. .That Being said, I COULDNT have been able to take home the prius if it wasnt for Mike Smith and Todd Rankin. About 50% of the transaction was done on the phone because truth be told, I live almost 200 miles from the dealership. They offered to deliver the car for me but I like them so much I drove down to pick it up myself. They worked around my credit history and got me a very low interest rate. I really wouldnt and couldnt purchase a car anyplace else. Jesse and Todd offered gave me their cards and made it clear that I could contact them if I had any questions or concerns, at anytime. I left feeling GREAT and that I had made a good connection with Bob Smith Toyota . Thanks to everyone here for being their genuine selves which happen to be AWESOME. I love this place.

Review №159

2022-12-30 00:43:46

The place cares of EACH Customer. The salespeople tries to accommodate to the extent possible and even beyond. They is the place to get car. I bumped into them by the chance and now my family slowly switches to Toyotas.

Review №160

2012-11-02 03:20:39

Bob Smith Toyota is excellent! I am so happy with my vehicle. The dealership was the ONLY Toyota dealer which was able to locate the special edition Tacoma Baja Edition that I was looking for. The salesman (Hik) knew every detail regarding my truck, and located it within a few days. He walked me through the entire purchase. Once I took delivery of my truck, he walked me through the preparation and instructions on my truck. I was contacted by at least 7 employees of Bob Smith following my purchase, including the owner of the dealership. That impressed me very much. I know Bob Smith Toyota has my best interest at heart. Great job!

Review №161

2017-08-18 01:45:11

Best of the bestBest of the WestVery friendly very flexibleThey will work with you and they will get it doneThey got me the best priceLay 11 years 3 cars and no problem in sales or serviceMy sales guy Haik Keysoyan did it again and he gave me the best dealThey got my old Van for very good priceGo see Justin for trade in.Car Max offered 1200 he got it for 2500!!!Thanks again for all

Review №162

2017-08-22 20:44:50

It is always a pleasure working with the service department of Bob Smith Toyota. I have brought my car there for all of its scheduled maintenance and I have never had an issue. They come highly recommended from me!

Review №163

2020-02-17 08:02:15

My back plastic cover on my Prius was damage during an oil change. The service manager did not care or returned my calls with an explanation on what happen. I do not recommend this dealer as it was very unprofessional and now I wonder if they do their jobs correctly.

Review №164

2020-11-30 18:07:07

Excellent service on my 2019 RAV4 Hybrid! Easy to schedule, quick turn around, great communication, honest assessments, and if you live close enough Valet service is a huge perk. Besides routine maintenance, they also performed a fix for the RAV4 gas-tank problem quickly and without issue.

Review №165

2017-04-24 20:30:53

Mark was exceptionally helpful, and he made us feel comfortable. We didn t have to think too complicated, everything was calm, easy quick. The place has neat, well organised atmosphere.We highly recommend him for your next lease or buy.

Review №166

2023-07-25 16:44:20

There are hardly any new cars, cant test drive, and they still unfairly mark-up cars. I guess they are still using the pandemic as an excuse to practice dirty tricks to gouge the customers!

Review №167

2020-07-18 19:22:00

Took my care this morning without appintment. Emily, the service advisor greeted me and Vik and Haik were involved in the care or my car. What an amazing crew. Still quality service despite all the new social restrictions. Thank you everyone.

Review №168

2020-08-22 18:46:20

If you are looking for a good deal (and a dealership that won’t waste your time) then skip Bob Smith Toyota. I was in the market for a new Tacoma, during the COVID19 outbreak. I called 5 different dealerships, and 4 of the 5 dealerships were willing to offer me reasonable deals, with phone/internet communications. Bob Smith Toyota told me that I would have to go in to their dealership “to get their best price”. So, I go in, during COVID19, and they offer me only $500 off the MSRP. I probably don’t need to tell anyone that $500 off of sticker price is NOT a good deal at all. Bob Smith was the only Toyota dealership that required me going into the dealer to negotiate price (during COVID), and they were by far the highest priced of the 5 Toyota dealerships that I talked to.Bob Smith is a tiny dealership, with limited inventory. They don’t cut deals, they just waste your time. On top of that, they try hard to pull you into the dealership during a pandemic. They don’t price competitively, and they don’t act with any social responsibility. If you are shopping for a new Toyota, do yourself a favor, and call one of the other half dozen Toyota dealerships in Bob Smith’s general area.When I confronted the sales manager his response was that their staff is trained to get people into the dealership, while giving them minimal information online or on the phone. Seems like a pretty dumb thing to admit to in the midst of a global pandemic (a pandemic that requires social distancing).

Review №169

2019-06-13 18:14:53

Mike was very helpful; reviewed my trucks history and notified me when it was ready. He also offered shuttle service, which I did not need. He did not try to up-sell me or recommend anything my truck did not need.

Review №170

2018-11-30 04:06:55

Customer service is sub standard here. After purchasing add on packages its basically a rip off. Julia really couldnt even be bothered to look up what packages we purchased and the coverage we had. We were just given brochures the same as we already had. Issues were found after the car purchase low brake pads, stained interior, scratches on the body of the car covered up with paint pens. If you get a car here dont get any additional packages because they wont follow up with their original promise.

Review №171

2020-08-26 01:27:27

The gratifying experience i received from the sales person and sales manager was more that I would expect it. There honesty and care was outstanding. Looking forward to be there in the future, for another new car.

Review №172

2012-11-14 23:19:30

Bob Smith Toyota replaced my remote that had to be re-programmed in 1/3 the time and 1/2 the cost other dealers were quoting me! I was greated by a very knowledgable and kind Service Advisor, who made me feel like they wanted to earn my business. I initially drove 35 miles to get my car serviced here because b/c of the time and money I was going to save. Now, I will just go there b/c they are truly the best at Toyota service. Go to Bob Smith Toyota!

Review №173

2012-07-14 17:47:51

I was looking for a car a Scion to be exact. My friend Niko had purchased from Bob Smith Toyota and referred me to Julia C. Pearl. She was great detail oriented knew exactly what I need down in order to purchase. With no hesitation I knew I was going to purchase from her. She was honest and understanding. Thanks for all your help I will refer my friends to her as Niko did for me.

Review №174

2019-08-14 19:41:09

My recent service experience at BST confirms why it is my preferred Toyota dealer in SoCal. I needed a tire repaired and they were able to squeeze in an appointment same day. I wasnt able to secure a ride back to pick up my car, and as it was late in the day, their courtesy shuttle staff had already gone home. The BST staff paid for a Lyft ride back to the dealership and I was able to get there just in time to pick up my car. Wow, wasnt expecting that kind of extra service but its the reason why Ill continue going a bit out of my way to utilize their service department. Kudos to the staff at BST!

Review №175

2014-02-19 01:27:43

My husband took me to see Hayk at Bob Smith Toyota when I needed to purchase a new car back in 2008. We sat down and told Hayk what my vehicular needs were and what I liked style wise. He asked us to wait a moment. A few minutes later he drove up in a beautiful blue Corolla. I was instantly in love and my husband is still a little jealous of it:)Since then, Hayk calls every once in a while to check on us and the car. He is the most professional person and great salesman. He never pushed us into anything we didnt want and continues to make our relationship with Bob Smith a joy.I have only taken my new car to John Sobee at Bob Smith for maintenance. They do a fantastic job in a very timely manner and give free rides to drop their customers off. We are very happy with our Bob Smith connection and highly recommend them to anyone looking for a great car at a great price with people who give great care.

Review №176

2022-06-28 13:25:24

5/5 experience! Tom was very straightforward and went above and beyond to get us in a new car. Thank you Bob Smith Toyota. Very cool!

Review №177

2021-04-16 15:17:44

So Glad Greg is at Bob Smith Toyota! He has been my service advisor at Lexus and he is always attentive and helpful. We will be bringing all our Toyota’s to him for service from now on.

Review №178

2023-01-29 18:33:28

Go see Tom Moratto in Sales! Ive purchased/leased 14 vehicles in 31 years, and Ive never experienced a smoother transaction - NO MARKUP - NO PRESSURE!

Review №179

2013-08-26 20:32:32

If youre in the market for a vehicle, used or new, Jesse Barraza is someone you can trust. I went to Bob Smith Toyota out of convenience since it is the closest Toyota dealership to where I live. I had been researching the cars I was interested in for about two months and was leaning towards a Prius C. Jesse was more than helpful and went more in depth than my experience with any other dealer during my search. He did not pressure me in any way. He told me what he could do and went through my quotes from other dealers showing me the hidden costs. Whether you buy from Bob Smith Toyota or not I recommend stopping by to talk with Jesse.My experience is with the sales department only and I can not comment on anything else at this dealer. I will reiterate though that I had the best experience Ive had with a car salesman with Jesse.

Review №180

2017-08-02 14:54:03

I drive from Santa Monica to buy and service my vehicle at Bob Smith Toyota! Always greeted with a smile and appreciation! Be a part of a family and legacy that still knows what it means to be a valued customer.Best-Chef Blair

Review №181

2014-10-30 23:07:17

Our first visit to Bob Smith Toyota will be our last. We took our Prius in for its 30k service...easy-peasy, right? So the car comes back to us--with steering difficulties we didnt have when the car went in. Took the car back to BS, to be told we now need an alignment ($100) and rear shocks ($800). The car steered beautifully before its visit to BS...but now we need an alignment and rear shocks? Really? At 30k?

Review №182

2018-02-28 10:44:20

Haik is fantastic. My father got the car he loves through him a couple years ago. I totalled my 8 year old Toyota a few weeks ago. Went here and they had exactly what I was looking for. Everyone, especially Haik, were incredible. I hate shopping in general and but financial commitments are the worst. He made making the big purchase of getting a new car as painless as possible. Such a great, friendly guy. My anxiety was at an all time high having to make such a big decision, but he made everything so simple and easy for me. I love my new Prius and am so thankful for him. Im sure everyone there is fantastic, but if you have the option try and set up an appointment with Haik. RIP Clarice my 2010 Corolla, but hello to Miss Scarlet my new car!

Review №183

2022-09-27 21:08:29

Manager by the name of Eric is useless and miserable to deal with if you might have any problem with service. Good Luck. They used to have a good reputation at BS. Seems that may be changing.

Review №184

2018-12-15 00:16:35

I still have quite a bit of warranty left on my car so I went here to use it and fix a part that is covered. The advisor kept talking around the subject and after a frustrating conversation (which had nothing to do with the topic) proceeded to tell me that my warranty was invalid. Didnt even bother to call GS admin and made it his own poor judgment. Thanks, guy!

Review №185

2013-04-15 22:07:01

My salesman Jesse Barraza was the best car salesman I have ever met in 50 years of buying cars.He cared about my needs and did everything possible to to fill them exactly. I have bought many cars and trucks including those for my company so you can believe me when I say that Bob Smith is the best

Review №186

2016-02-24 16:49:32

I purchased two SUVs from Bob Smith Toyota last fall. The salesman (Haik), the owner (Mike), and all of the staff have handled everything with professionalism and courtesy since the moment we were given the keys. One of the vehicles is now my daughters, and she says its the best car shes ever had. Mine also is my pride and joy. The services provided and attention to detail are laudable. And the atmosphere of trust, respect, and friendliness make dealing with BST the BeST.

Review №187

2016-08-19 17:07:42

Mr. Willard made the experience enjoyable. He is very knowledgeable and easy going and comfortable to deal with. I would recommend Bob Smith Toyota do any of my friends who are looking for new or used car.

Review №188

2018-12-17 00:42:56

Purchased ToyotaCare thru 75k miles when I bought the car and have taken my car in every 5k miles. At 60k suddenly they try and charge me for a tire rotation that’s been included every other time? Not cool.Coffee and magazines are decent in the wait room but much nicer dealerships in the San Fernando Valley.

Review №189

2020-05-25 17:51:18

My.recall appointment for my air bags was this past Saturday, May 23rd. My service advisor did a great job. His name is Mike Berkholder? I think thats his last name. Anyway, he did a great job.

Review №190

2016-05-27 21:28:24

My sales person Jennie Price was an upbeat individual that was a pleasure to chat with. She wasnt a shifty salesman, just a fellow human being doing the job of trying to make the generally painful car buying experience easy and painless.Had a hiccup with the finance dept, that was annoying but other then that it went well.

Review №191

2018-12-22 18:09:42

Julia was amazing. My little brother needed to buy his first car and she made it so simple and painless. He couldnt be happier with his new car, and I couldnt be happier with the service! Thank you, Julia!

Review №192

2017-08-17 20:19:25

This Dealership has been excellent with all my needs. When I was looking for a new car Freddy got into a Camry Hybrid and I have not regretted it. The service department has been fantastic and answered all my questions and taken excellent care of my car.

Review №193

2015-07-02 18:05:08

In August 2014, I was looking for a Tacoma standard cab with a manual transmission. At the time i was unaware that the model was in process of being discontinued, so most dealers didnt have them. The big dealership (where Id been going for 20 years) couldnt get one for me, (they dont dealer trade) so going on Toyotas site, I was pleasantly surprised that the dealership 15 minutes from home had one. I emailed, got a price. That was my introduction to Bob Smith Toyota. Tom Willard greeted me, took me for a test drive, Jesse Barraza, sold me the vehicle. No pressure. Just a great experience. Brian, the service manager, was able to arrange getting a backup camera installed at a good price a few months later.The nice thing about this small family-run dealership is accessibility. you can get ahold of people without the voice mail maze generally, (or they call or email you right back) or if youre on-site - theyre right there. not hiding down a hallway or buried in some remote office upstairs out of contact with customers.They also have coffee (yay!) and ipads, along with wifi, just like the big dealers. And their shuttle will drop you off and pick you up. Some dealers only do drop off now.

Review №194

2015-06-01 06:21:20

Best sales people and best services in town. They treat you like family. Very reasonable price. When you visit the Bob Smith Toyota in La Crescenta ask for the product specialist Mark Young. He is the best.

Review №195

2017-02-17 16:22:44

The La Crescenta location has always been nothing but high quality. They are kind to my children when I have to bring my car in. My kids love to look at the birds and fish. Mike lets the little one pick a stuffed animal. Jesse has sold us 3 of our cars. They arent pushy. Every time I have a problem they dont let me leave until Im satisfied. This last time was no exception. My car wouldnt start and instead of making up something that was wrong and charging me they kept my car for two days and basically checked everything. They didnt charge me and were beyond wonderful. Bob Smith Toyota in La Crescenta are like family you can trust.

Review №196

2023-06-09 02:18:08

The toyota team was very helpful, friendly and they know what they are doing. Im glad we went to Bob smith toyota.

Review №197

2021-05-12 03:43:56

I bought my minivan from Mike Smith, and I travel an hour to go there for my regular auto service because they treat me like family, and I feel the same way about them. Top flight all the way!

Review №198

2019-03-20 16:28:25

Usually very pleased, but I had an 8 oclock appointment only to be told the technician wasnt going to arrive until 9am. Why did they give me this appointment? I waited two and a half hours for an oil change.

Review №199

2017-03-10 22:06:23

Everyone was very friendly and Daniel was awsome, he answered all my questions, the only thing is I wanted a blue car but the sales floor manager covering for that day said it would cost me more if they had to go get it from another Toyota Dealership. Other than that every one was friendly and helpful.