BLACKHAWK MSP in San Ramon

Review №1

2017-10-17 19:00:36

I would highly recommend #1 Tech Support!! Last week, I updated Microsoft 365 on my work laptop. After the update, I couldnt get to my PST files on my external hard drive, where everything is housed. I didnt realize this until yesterday, Monday. I was FREAKING OUT. Seven years of emails and documents were on the external drive.I found this company by typing in computer repair near me. I chose this company because of the ratings. I called the number and Ryan picked up. I explained my situation. I gave control of my laptop so that he could see what I was talking about. It couldnt be fixed remotely, so I gave him my external drive, along with a new external drive to see if he could recover anything. If so, to copy everything to the new drive. His office is being renovated, so he graciously offered to meet me where it was convenient for me, not him.He kept me in the loop the entire day. Guess what? I GOT MY NEW EXTERNAL DRIVE THIS MORNING AND ALMOST ALL OF MY FILES WERE RECOVERED!!! He is still working on a few PST files, but to know that most of my documents and PST files from SEVEN years were recovered - AMAZING!!!! I almost cried from relief.Ryan took the time to explain what was going on with my external drive. He made our meet point easy for me. He didnt promise me anything unrealistic. He also didnt charge me until AFTER he was able to recover anything. He remotely set up my new hard drive for me and showed me how to recover/recover Outlook PST files in the future. He didnt have to do that. He could have kept that to himself so that Id have to call for assistance again. The price for this was SO reasonable.If I could give him 10 stars, I would. The stars would be for knowledge, professionalism, calm, kindness, reasonable fees, and good old fashioned excellent customer service, which is so rare nowadays. I will totally keep his contact information and refer anyone I know to him.Thank you again Ryan!!! You seriously saved me from having a nervous breakdown. :)

Review №2

2020-07-21 01:09:34

Its been A LONG TIME since I have had customer service like this.Ryan has been super helpful willing to walk me through and explain in detail what needed to be done and what was being done.he even suggested alternative solutions to my problem.THANK YOU SOOOOO MUCH

Review №3

2019-09-05 01:33:56

Amazing Service. Awesome people!