Big O Tires in San Rafael

Review №1

2024-04-13 20:15:10

You guys are awesome. Had a screw in Tesla Model 3 Tire. And you patched it perfectly. Tesla corte Madera wouldnt repair it, but I knew you could because I had a tire repaired last year. Highly recommend!!

Review №2

2024-06-06 17:38:00

Very good service.The technician is aworesome.Quick and professonal.Big o tire is the best for tire .

Review №3

2024-04-11 15:41:11

A tire in my car was about to burst. The manager was under a lot of pressure but he did everything possible and gave me an appointment immediately to make the change of tires in my car although he had no time or staff at that time since someone had not shown up for work he was very friendly very helpful and attentive in addition that it was the cheapest place of all the places in San Rafael I left there within an hour. I will definitely be back there the next time it is necessary. I highly recommend it. Best place thank you!!

Review №4

2024-02-19 16:38:20

Excellent service. I was tire shopping this weekend and I went to three different places. I was getting wait times up to 6 hours. I called big o tires San Rafael they gave me an appointment and were able to get me in and out in less than an hour. Eric at the desk was amazing. He is genuine and honest. You can tell he really enjoys helping customers and does what’s right for them. The two guys who were installing the tires and doing the alignment were really nice. Don’t waste your time calling other tire shops this is the place to come.

Review №5

2024-06-27 00:09:26

Didnt have my oil filter and they didnt tell me till they had already changed the oil. Had to go back next day to have new filter installed and they never did the all points inspection or give me update if they did the inspection at all ! Paid a lot for little satisfaction wont be going back again.

Review №6

2024-05-10 19:43:30

Pablo and Steve were very helpful with a Bridgestone tire warranty situation that was less than straightforward. I won’t be buying Bridgestone tires again because they are terrible. Big-O tires are probably in my future. Great shop.

Review №7

2023-12-08 08:00:11

They destroyed my engine and replaced it with the wrong model--do not trust their work!I took my Kia here for a simple oil change. They failed to properly secure the oil pan when they were finished. Hours later, the oil pan completely fell off while I was on the freeway. The engine seized up, causing me to lose the power brakes and steering while traveling at highway speeds, and I was just lucky that there werent many other cars around, or there might have been a serious accident. When I managed to stop, the engine was smoking and didnt have a drop of oil in it.I had it towed back to Big O; the next day, they replaced the oil & pan, then determined that the motor was blown and needed to be replaced. They kept my car for a week or so while they located an engine and installed it. I was told that an appropriate, used replacement engine with the same specs had been installed but no description of this engine was provided to me.After the oil change went so badly, I didnt trust their work so I took the car to the dealership to have some Kia specialists inspect it. They found that the installed engine was not a 1:1 replacement as I had been led to believe. I was given an engine with dual variable valve timing even though my previous engine was single. Its still unclear whether this discrepancy will cause mechanical problems, or whether the unconnected hookups, left exposed, will also cause issues.Big O made no effort to explain this change to me; in fact they actively hid it from me by lying about the engine being the same and refusing to give me any paperwork about it. I had to go to the Kia dealership (and pay $$$) in order to learn what was ACTUALLY done to my car. This makes me think that Big O management knows it will be a problem, and they hoped that if they didnt say anything, I wouldnt notice what they had done.This situation has dragged on for over a month, and the most I have been able to get out of Big O is a screenshot of a partial Carfax report on the VIN from which the used engine was taken. I would assume that some documentation on the engine and its mileage would be a standard part of the transaction when they purchased it from the seller. The fact that Big O has refused to provide such documentation suggests that they dont have it-- either they failed to record it and dont want to admit it, or they got the engine from some chop shop to minimize the cost of fixing their screwup. Whatever the reason, now Im left with a car with no resale value, since it has the wrong engine AND no real proof of the engines background.Photos show the new engines wiring that has nothing in my car to connect to and is left exposed, and the sloppy application of sealant. Also, a bonus photo: the absolute mess of a welding job that they did as a courtesy. Big O should be completely embarrassed by letting this poor caliber of work leave their garage, and their customer service is a joke given the way they have treated me-- especially after their initial screwup could have gotten me (and my passenger) killed! I have previously had good experiences with other Big O locations, but will not be giving this company any more of my business after the way Ive been treated.

Review №8

2023-06-29 20:54:21

I was kind of shocked at how good Big O Tires is. We came in at 5:30 and we were helped immediately by Tim. He walked us through various price points for tires. We chose the cheapest ones guaranteed for 39k miles, an alignment, and an oil change. All together with tax and out the door it was $800. I was surprised at how good they were at everything. I was notified by the text about my cars progress. At this location I walked to the grocery store nearby and had a taco. I liked Tim and his positive attitude. Great job!

Review №9

2023-09-20 16:09:11

Friendly and prompt service, clean lobby and restrooms. My oil change and tire rotation were done faster than promised.Update 9-20-23 Youre welcome, I was really impressed with your shop. The only thing more I could ask is for you to send me a burrito from that great little Taqueria around the corner!

Review №10

2023-12-26 20:18:10

Thank you. I am very happy with customer service. Very pleased with price range options. I got tires that needed ordering, and made an appointment for service. The service department completed the work expeditiously and completed the job in less than the estimated time. I would recommend the opportunity for my friends to shop Big O Tire. Thanks again.