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Big O Tires in Aliso Viejo

4.2 (153) 27812 Aliso Creek Rd Suite E 100, Aliso Viejo, CA 92656, United States

Location on the map

Aliso Viejo, Orange County, California, US

Phone: +1 949-461-1760
Site: https://bigotires.com/locati...

Opening hours

Monday:7 AM–6 PM
Tuesday:7 AM–6 PM
Wednesday:7 AM–6 PM
Thursday:7 AM–6 PM
Friday:7 AM–6 PM
Saturday:8 AM–6 PM
Sunday:9 AM–4 PM

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Total reviews rating 4.2

153 Reviews for Big O Tires 2024:

Review №1

2024-06-14 16:55:41

5 ⭐️ ServiceI recently visited for a tire change, alignment, and battery replacement, and I couldnt be happier with the experience!The staff was incredibly friendly and pleasant to chat with, making the whole process enjoyable patiently and honestly answered all my questions.They even included complimentary filter changes and a great discount on tires, which was a lovely surprise.Overall, this was the best service Ive ever received.Manager George and his team provided warm customer service that made my day.Also i had no appointment, stopped by last minute before they have to close, and they had the tires and battery i needed, done everything in one hour with alignment!Its just amazing 💛Highly recommend!

Review №2

2023-08-02 22:03:18

On my third visit to service a routine tire pressure sensor I left after 2 hours waiting for someone to take action. Very slow service, poor customer awareness, employees seem to value everything else over delighting a customer. The staff had no clue how long a “simple” repair was going to take so I get to sit in the hot parking lot searching for shade. Don’t trust their marketing materials proclaiming to “want your trust”. Trust is earned and this is certainly no way to do that! Across the parking lot is Tucker Tires, I will be going there tomorrow…

Review №3

2024-01-31 01:11:15

Today I had an unexpected issue and Big O Tires (Aliso Viejo) saved the day! Yesterday AAA installed a new battery. However, AAA neglected to do something that would recalibrate the inside electrial system (radio, navigation, etc). I was at a loss.Since I purchased tires at Big O last September, and had a great experience, I thought Id stop in and ask if they had any suggestions for me. Even without an appointment, Corey resolved my problem.George and Corey continue to provide excellent customer service. I highly recommend them. I am a loyal customer!

Review №4

2024-04-10 00:43:06

Great service at Big O Tires in Aliso Viejo! My sales associate was Todd and he really gave me white glove service for my tire repair. Super friendly team - definitely recommend!

Review №5

2022-05-24 17:04:35

Went to 2 different Tire Shops before coming here after they couldnt get my tires for 2-3 days. Big-O-Tires got them for me the next day. Special thanks to Lalo and George for making this experience seamless and fast even when everyone is low on inventor!! Loving my new Michelin Pilot Sport 4s!!!

Review №6

2023-11-28 20:33:56

I was about to leave for work, and I noticed a screw in my back rear tire and it was halfway flat. I drove slowly to Pep Boys and they told me that I would have to leave my car there for about 4 hrs and there was no guarantee that could get to it that day. I drove a little further to Big O tires there next door to Tony Pepperonis Pizza. David, the manager, greeted me with a smile, told me he could get me on my way quickly. In less than a 1/2 hour, my car tire was patched, and other tires checked, and he casually & professionally recommended to me some additional items my car needed next time I replace my tires. I thanked him, and I asked him how much I owed him for his services and assistance today....wait for it...he told me, Oh I am not going to charge you anything, i just hope the next time you need tires or shocks, you will think of us! David just earned a new future customer and Pep Boys just lost one!

Review №7

2023-11-25 19:11:00

Came to get a tire patched on a Saturday morning. George helped me out, they’d were really busy but George got it done right away between other jobs. Great old fashioned customer service. Will definitely return.

Review №8

2023-11-18 22:41:29

Brought my new Mustang in with a screw in the tire. Thank goodness it was between the treads. I know you can plug a tire but also know you need to plug it from the inside out to ensure it will last. Corey was awesome. Before I could even get the words out about the plug, he mentioned they plug from the inside out. They get it. Had it done in less than an hour. Customer service is second to none. Highly recommend.

Review №9

2024-02-20 04:20:49

Employee was really helpful i think his name was chris but he helped me out w my tire even tho he couldnt do anything about it he told me how to get it done.

Review №10

2024-01-02 21:34:50

I’ve been going to this Aliso Viejo Big O for decades. Always courteous, upfront, honest, and very friendly. I have nothing to complain about. Other big o’s, not so much.Utter professionals, I thank you. Have moved miles away but will come back.

Review №11

2024-06-15 03:19:46

This shop really cares about its customers. Great deals on tires. Very knowledgeable.

Review №12

2023-03-27 20:00:54

We have been using Big-O Tires, Aliso Viejo, for all our cars for years. They are trustworthy and reliable. Today I had my oil changed there. I had made an appointment and I arrived 20 minutes early. I chose to wait (rather than leave and return.) They took me right away and were done in less than an hour. George and his team are courteous and helpful. Today I got a loyalty discount which I greatly appreciated. I would highly recommend this shop for maintenance and for whatever repairs you need.

Review №13

2023-08-02 21:44:25

I always have a great experience at Big O tires. George is always so friendly and helpful. Prices are comparable and I never have to wait long for my vehicle to be serviced. Everyone that works there is friendly, helpful and trustworthy.

Review №14

2023-08-26 00:17:01

I had been having an on going issue with my car vibrating/shaking randomly while driving. I took it back to dealer and left with no solution. Todd and his team actually listened to me and gave me honest feed back and ACTUALLY fixed my car!! This is one of the best experiences I’ve ever had while dealing with car problems. Not only was everyone kind and hardworking they are extremely knowledgeable! I will only be bringing my car to them. Also, they did NOT try to talk me into getting unnecessary work or add ons!Thank you Todd and your team!-Shani

Review №15

2024-06-19 15:52:38

Mr George at the front of the house is amazing, knowledgeable and friendly, pleasure to deal with.

Review №16

2023-07-23 01:02:28

The quality of the products is bad, rotors, brakes. I have gone twice, the first time they said that I had to change rotors and brakes, price: 600 usd, a few months ago my brakes began to rattle, I went back for warranty and they told me: we are going to change it for better quality ones, this means that they put bad ones on me. Now after going 3 weeks ago for warranty, those that say they have better quality are ringing again. they are dishonest.

Review №17

2023-07-23 21:05:48

My experience at big o tires was so great! Corey is so helpful and really cares about the quality of service that big o tires is known for! I highly recommend using this Buisness and will be back! Thank you so much! We appreciate your genuinely.

Review №18

2022-12-31 01:17:24

Honest and speedy, quality serviceAfter my tire got a nail in it, I went to a different tire store. They told me I had to replace the tire and that there was no other solution (for $300) since they were pirelli tires.Big O told us it would be $60 and they could patch the tire. As someone who tends to stay away from auto shops, notorious for trying to bilk clients, I appreciate the honest and quick service. They had it done in 2 hours.10/10 would recommend even over Costco.

Review №19

2023-09-23 22:48:51

Great experience. George was very personable and knowledgeable. After the alignment was done he gave me feedback on what was done and how best to maintain everything. Great experience. Ill be coming back. Thanks everybody!

Review №20

2024-05-13 17:55:31

I have been there a few times for new tires, repairs and servicing. George has been so helpful, honest and gone well beyond when needed. You cannot go wrong at that store. Multiple great experiences as a customer. Thank you, George!

Review №21

2022-12-02 04:22:17

Had the best experience. So happy. Needed tires today. Called, they assisted immediately. Got to the store was helped in less than 2 mins. Got a great deal on a set of 4 tires. Cory was the most helpful and knowledgeable, no BS. Got in, got out. Happy as a Clam. 10/10 Would definitely recommend. And a Huge shout out to CORY!!! 🙌🏼🙌🏼🙌🏼 #SavedTheDayThank you again!

Review №22

2021-05-30 04:55:38

Got a flat tire and needed to change out my spare immediately. Walked into this Big O tires and was immediately helped by a friendly employee. They quickly figured out what tires I needed on my Honda and gave me an estimate. Total time in and out was about 45 min which was great since I had no appointment. Tires are great quality and were not too pricey (about $230 for two front tires). Altogether a great experience on an awful day.

Review №23

2021-07-15 04:50:47

Eli was excellent! My car was looked at by a Northern CA Big O ~1 month ago and while resolved in the short-term, the problem persisted because it was deeper. Eli took my car on short notice and I got a call quickly. It was not a problem that he could fix but he made recommendations and didnt charge me anything. His guidance saved me a lot of money when I took my car to the dealership. I could not recommend that type of customer service any higher than five stars but all I can say is thanks and great treatment. Highly recommended.

Review №24

2023-05-23 00:28:29

I quit doing business with this location for many years, due to the previous ownership and employees. I found myself in the store this past week and had a nice experience.The service manager Cory Owen was very knowledgeable and helpful.

Review №25

2019-07-01 11:57:22

Armando waited on me. He was very professional, understood what I needed and ordered just what I wanted. Just a very nice man to work with. Went through all the details of the sale with me and even arranged for a ride. He made a new customer for Big O Tires. I will be back. In fact,all the employees I came in contact with were very nice. Great store!

Review №26

2023-06-17 02:24:28

Best BIG O around! The service is what you always hope for at a shop.thanks for ordering my specific tire size. highly recommend.

Review №27

2022-04-24 15:50:04

I went in to get my brake pads changed on my 2017 VW golf. The charged me $130 for a pair of brake pads you can get at autozone for $40. Then they charged $155 for labor. they did new rotors at $143 each they replaced my brake fluid for $32. So the total bill was $710 to have my brakes and rotors changed. The rotors didnt even need to be changed. This was well over double the price that you would pay with an honest mechanic. Not to mention that the service staff was rude and impatient. It is funny to me that their logo is The team you can trust What am I trusting them to do, charge me more than double the price of honest work? I highly recommend that you find a more honest car shop, this was the second-worst experience I have ever had at a car shop.

Review №28

2018-08-27 07:25:15

These guys are awesome.Started taking my car because this place was walking distance from my shop.Then the wifes van and both of my kids cars. All excellent experience, so much though that I started using them for my 159 vehicle fleet service management. BIG Thank Youto all the guys at big O tires in Aliso...(I know it sounds like Im on their jock Im just impressed with great service)

Review №29

2023-10-24 19:06:39

Like all ways the service that George and scott give you is amazing the only place I go and highly recommend anyone to use them for any tire or car service

Review №30

2022-03-06 20:08:07

Horrible customer service. Big O has lost my business for life. I have used Big O for years. I bought 4 new premium tires from them about a year ago. Recently I ran over a nail and stopped in to get it fixed on a Saturday. Understandably they were busy and asked me to come back Sunday and they would fix it no appt needed. It was a slow leak so I went back on Sunday and they told me it would be a 4 hour wait. Why didn’t they make an appt for me when I was there on Saturday? Total waste of time dealing with these idiots 2 days in a row. I will never step foot in this or any other Big O, for the rest of my life.

Review №31

2020-04-22 01:04:01

Today my wife and I received the best auto repair and service at this Big O Tires. Our Buick needed some much needed repairs and I just want to give Manager Juan Lopez and the rest of his team a very big thank you for your service and how you handled our services. I will recommend this Big O Tires to anyone who wants the best auto repair and service.

Review №32

2021-09-11 19:00:10

I chose this business based on the reviews. I went in spoke to George regarding my check engine light that turned on. He then said it will be $140.00 for diagnostic. He said its a great car, if you ever decide to get it off your hands I have couple of guys here that are interested in it. At this point he sounded like a used car dealer auctioneer.Brought the car in left it for half the day. He then said the computer pointed to the fuel tank valve seal. Brought it back for the repair couple days later running me $465.99.I asked about their guarantee that it would fix the check engine light issue and are you sure? He said he is sure, that he will stand by his work. I asked how did you determine it was the fuel tank valve seal, he said its the computer. The more questions I asked the more annoyed he got. He said Mam, if I would be unsure of the work here I wouldnt be in business.Fast forward two days later after the repair was done, the CHECK ENGINE LIGHT CAME BACK ON! I called him he said I need the car for half the day again.I was furious at this point. I brought the car back and asked how did you come to the conclusion that the fuel tank valve seal was bad? He said it was the computer. Again he was offended at my questions and spoke over me saying I need to listen and stop talking.I told him I dont trust that his mechanics have the ability to actually help me I didnt need them to run trial and error diagnostics. I asked him for a refund and he said NO!.I said I will the issue with my bank. These guys are probably good at doing basic things like changing tires, oil change etc..Dont come here if you need expert diagnostics. You will be disappointed. Now Im out $605.99 expensive mistake.

Review №33

2020-02-06 15:32:31

Juan is an excellent manager. He’s professional, courteous and thorough. The redcap shuttle service is such a fantastic touch too. If I take anything away from this service star wise; I thought it was a bit odd that I was still waiting for my car till just about closing time after dropping it at 7am. Not a big deal though. Good tire service. Highly recommend

Review №34

2022-07-27 00:25:31

My wife came in to Big O Tires for a simple tire inspection to address a small leak. She was informed that it was a sidewall puncture with a metal object showing and was unable to be repaired. The associate even stated that she even needed 4 new tires. When she asked the associate to show her the puncture, they were unable to find it.She ended up going to Americas Tire for a second opinion and they were also unable to find any sidewall puncture. They did find a small puncture in the treads of the tire, which they were able to quickly repair. Americas Tire also did not believe that she needed new tires at the time of inspection and that she should be able to drive a few more thousand miles on them.

Review №35

2019-01-31 04:06:38

My first time at Big O Tires and was very pleased with the great service and with Armando’s extremely helpful knowledge of every aspect of ordering four new tires, total costs and explanation of tire warranty. Made appointment and the total service time was exactly as he stated. Will recommend them to friends.

Review №36

2022-10-19 23:36:47

Great guys! Theyll always be honest with you, Prices are good, and they offer so many services that theyll cover most of what you need for your car. I wouldnt choose any other place.

Review №37

2021-07-05 23:49:03

I did not have an appointment but they put on a new tire in 45 minutes. Further they were honest about not needing a new rim or hub cap which to me appeared to be damaged. I was so pleased with their can-do attitude and quick service.

Review №38

2024-04-25 06:27:01

Great place, quick repair and friendly service staff.

Review №39

2019-10-07 22:39:32

Juan was very friendly, courteous and kind. He was prompt in attending to my repair needs, and did everything he said that he would do. I deeply appreciate his honesty and genuine customer care. I will be a customer again and I’ll be sure to spread the word about the excellent service at Big O Tires, in Aliso Viejo. I am a very satisfied customer. Brian Anderson

Review №40

2019-06-13 02:59:50

This was my first time with your company and I was very pleased with everyone I came in contact with. I was especially impressed to see that you have a female mechanic providing services. She is the second one I have come in contact with during my entire life. I will return for other services as I would very much like to support her and will tell all of my friends!

Review №41

2014-11-27 05:59:57

While I waited for my regular oil changed to be done, they called me on the phone about a bunch of other things to replace (sounds very familiar right?). They said the steering fluid was dirty and needed new. I checked my log and it showed I just had new steering fluid 5 months before. I declined it. Later I took my car to the shop that did it and had it checked out. It was still very clean. Beware of Big-O-Liars! They also found all 4 wheels way out of alignment. True, my car was steering to the left at the time. But it was the very same big-o-tire shop who did the alignment only 5 months before. Either they never actually did it (but charged full price), or did a very crappy job the first time. Also beware of huge rip-offs! I had my air filters replaced at more than one other shops, for $20. Here, it is $60.Do me a favor big-o-tire, next time please lie only on something that buried deep, not what your customers can easily check out. Dishonest businesses dont deserve even one star.

Review №42

2022-04-23 21:21:52

Worked with George after seeing my cars front tires were on wire. He helped me find a good set of grippy tires and showed me the different tire treads for my style of driving.Ill always come back here for anything I need done that I cant do on my own, they truely go above and beyond for their customers.-Gavin

Review №43

2019-06-27 14:34:48

Armando and his team helped me get some new tires put on the front of my wifes car for our road trip the next day, after rotating tires and an oil change. I thought it would take 4 hours because the tires were being brought in from elsewhere and he could give me no guarantees, but it didnt. I was out in less than two hours because his team and he timed it right.Not only that, but with this store in Aliso Viejo, all of the managers have been upfront, respectful and helpful and fair about pricing. Thats not true for all my Big O Tire experiences, but it is true about this store.They alert me to problems with the cars I bring in without pressuring me to upgrade services. Its why I keep going back there, even though I live in San Diego. Billy

Review №44

2022-08-01 14:01:40

Cory was awesome! I came in off of the street yesterday and not only did he get my tires rotated, he fixed my broken key fob👌 What a nice and helpful guy! I will be back soon for a tire rotation.

Review №45

2020-01-19 00:15:29

I got a screw in my tire while I was moving. This was a Saturday and they where busy. They kept my car overnight and it wasn’t ready until late afternoon Sunday. I found out the tire couldn’t be saved despite not been anywhere need the sidewall as I had driven on it flat. The staff are polite, honest and friendly I would go again. (-1 Star for the less than speedy service)

Review №46

2022-12-22 23:53:29

Great people, honest advice, excellent pricing and communication. The advisors at Big O Tires care about their customers and their job. Can‘t ask for much more than that.

Review №47

2023-12-11 02:23:06

Fast, affordable and thoroughly looked over everything when I got an oil change.

Review №48

2019-09-30 19:08:02

I had gotten a flat tire at work and I had to get a new tire, it was a saturday which is a super busy day. They got me in and out in an hour, they were able to squeeze me in so I could get to work on time. They also checked to see if the tire was fixable before putting on a new tire. Everyone was super friendly, and made me feel like they really cared.I will come back for all of my auto needs.

Review №49

2017-09-29 19:58:52

Great service and quick turnaround for my tire repair. I had purchased tires for my wifes car here several months back and came back to see if they could help with my special tire situation. Chris provided great customer service and was extremely helpful. I will definitely come back when I need tires for my car. I highly recommend this Big O location.

Review №50

2021-05-25 22:21:51

I’m really happy with the customer service I received! George was very professional and accommodating. Couldn’t have asked for a better experience. They really take care of your car here and know what they’re doing.

Review №51

2016-12-12 17:04:29

READ IF YOU VALUE YOUR VEHICLE!Took my vehicle here to have my alignment checked before a big trip and because my steering wheel was slightly off center. Got my vehicle after they performed the alignment and now my steering wheel was way off center in the other direction. (I had mentioned to them that my steering wheel was of center from the beginning and that I would like it centered again.) I didnt have time to take it back in before my trip, so I went on my trip and brought it back in to them when I got back. They did another alignment. As I was driving away I noticed now the steering wheel was off again but this time to the other side and now my car is pulling to the right. I immediately took it back in. They performed another alignment and said nothing was wrong and that it most be the tires. How could it be the tires when I never had a problem with the car before I took it in to have them do the alignment. I was a automotive technician for a while and know bull*$#&. This place is full of it. I asked them for a refund so I can go get it done at another place. They said they will not refund me and they will have the stores district manager Ken contact me. A week later and still havent heard from them. This is also not the first time Big O hass screwed things up on my vehicles. There has been two other times as well but not as bad. From a different Big O shop. I will never be taking my vehicles to any Big O again.

Review №52

2019-02-21 23:55:51

While driving from dtla to Aliso Viejo for work, my car started to misfire on freeway, 2 miles from my exit. As soon as I got to work, I called around to see who would be open later when i was done and fortunately I got in contact with manager Juan Lopez at Big O Tires. I told him what happened and he said hed be there. Fortunately the work place was just down the street so, I drove on over right after work, slow and steady. When I got there, was welcomed with a warm greeting, met Juan and they took her in, even though they were closing in 15 minutes! I started to think of towing back to la or keeping her overnight and getting a hotel. They stayed past closing time to rad the codes from the check engine light, and after taking a closer look that told me that it would need some work but, if I really had to get home (which I did) then I would be able to as long as I took it slow. They were right! I got home slow and steady, safe and sound, rested easy and took her to my mechanic the next day while at work. Juans experience and professionalism lifted a hug weight off my shoulders, but his word was gold. I got home safe on a time crunch with work in a different county the next day and everything worked out. Thank you Juan!

Review №53

2017-12-26 02:04:18

Lost a customer for life.Just an update. It’s four months later... and I’ve still not been contacted by the district manager after I replied below. I sincerely think the owner places these responses as a tool to make others reading these review think they are responsive.Buyer beware at this location...——————————————-Contractor working on exterior of house inadvertently left nails in driveway. (Found out the hard way. Nail made it into my back rear tire.) Called Big O. Told to come in immediately. (Theyre slow at the moment.) Then, technician casually looks at tire. Tells me the tire cant be repaired due to wear. Since my contractor is paying for this repair, I am not buying a tire as a quick fix. (And, I partially paid for college by doing tire repair. So, feel a bit qualified to have an opinion on this topic.) Now, get this, same car had a nail in another tire 30 days ago. Same location (different manager) repaired the tire with no issue.So, I stop by another garage on way home. According to them, the tire is quite repairable and problem is instantly resolved.Heres the lesson Big O... I was planning to replace tires on this vehicle and another car in the next 60 days. Prior to this interaction, you had my business. By not solving my $25 problem today, you just lost over $2,000 in future tire sales. Fyi, I wont be back.Management training is in order at this location.Updated 3 weeks after my original post...I provided my email and phone number as the owner suggested in the follow-up response to my review.After two weeks, Im still waiting for a response. Sounds like all aspects of this business are totally and completely messed up. I sure hope the CEO of Big O reads this...You guys need serious management training... all the way to the top of the organization.

Review №54

2022-11-04 19:16:51

Guys were really professional took care of my tires and got me back on the road asap. Big thanks to Kale and the rest of the shop. Will definitely be coming back.

Review №55

2019-10-12 00:38:23

The staff at this location are extremely helpful and professional. They changed the oil in my car and made recommendations for replacement tires based upon different price points. I would highly recommend Big O Tires.

Review №56

2019-06-01 05:03:29

I get very nervous going to car shops due to really bad experiences I have had. I have a hard time finding a place that does not quote so much money and take advantage of the fact that i am not educated in cars and tell me things I dont understand just to scare me to buy so much and then my car never gets fixed. Armando is the first person who treated me with respect and kindness. All the anxiety I had slowly went away and I build a trust with him that I havent been able to build with any other mechanics. Every other shop I have been too before was extremely condescending to me, but Armando and the rest of the staff there was patient and ready to answer all my questions and made sure that I understood what I was paying for and saved my life with the Financing options you guys offer. As someone who supports my whole family with this car, I needed someone who respected my financial situation and understand that i needed this car and to fix it with what it needs and not scare me into thinking it needs something else. Armando thank you for helping me feel such at ease and taking care of my car. To some this is dramatic I guess, but to me it really did help me so much because you helped me be able to support my family. Thank you!

Review №57

2022-11-11 01:22:26

Had trouble with the dealership properly balancing my wheels due to them being aftermarket wheels and AT tires. The guys at Big O Aliso did a great job. No more wheel shake

Review №58

2019-03-08 21:44:26

Juan and The team got the hookup for my T100. Special size tires... got em in same day. Special loyalty price for repeat customer. Checked under hood for the usual. Topped it off. Quick too... Showed up, ate lunch. Tires done. Bam under 4 Bills out the door.

Review №59

2012-03-09 15:47:05

This week tuesday 3/6, I came in for a tire repair on my SUV, Todd and the staff at the Aliso Viejo Big o Tires were extremely helpful, polite and I was in and out of the facility within half an hour. I had such a great experience I will definitely be back for any other tire services that I need in the future. Thanks again Gentlemen!

Review №60

2015-07-08 22:12:10

These guys attempted to make me replace a tire for $270, saying that the tire could not be repaired and had to be replaced. The same day I went to another shop which had no problems repairing my tire for $30. It was just a small nail. Terrible experience with Big O Tires, dont trust them.

Review №61

2019-10-04 17:21:13

The store at Aliso Creek Rd., Aliso Viejo, CA has been my trustful service station almost 30 years.Mr. Juan Lopez, Manager, is very friendly and knowledgeable all services which I need.I can trust him and outcome of repair works.

Review №62

2019-05-22 16:04:48

Juan was super helpful and even went out to measure the tires on my car to see if it even needed to be changed. They replaced all 4 that same day and they were efficient. They kept me updated on the status even though I didnt ask, which is uncommon these days.

Review №63

2019-04-29 13:31:30

I have gone to the Aliso Viejo Big O for quite a long time and they have been very helpful about car service and repair. Suspension control arms for my Jeep. Oxygen sensors on my Kia. Tires and brakes on several cars. They have done a consistently good job.

Review №64

2022-06-18 23:21:04

These guys are absolutely pros. Did not oversell anything just did the work. They are definitely focused on keeping you as a customer for the long run. Excellent experience.

Review №65

2020-09-28 20:58:48

We were visiting the area yesterday and cameOut of the hotel to a flat tire. The staff here was very friendly from the initial phone call until we were ableTo begin our return trip home. They fit us in immediately and charged us exactly what we were quoted. Highly recommend

Review №66

2020-05-16 01:04:54

Went in for a patch job, the guys are courteous and professional and had my repairs done while I waited. Eli was extremely helpful and pricing cannot be beat, thanks will definitely come back for my future tire needs.

Review №67

2018-02-20 17:49:56

Ive worked with both Juan and Armando in the past month as I needed both my cars serviced. They are both terrific and very knowledgable.Ive been going to this location for over 15 years and theyre the best Ive worked with.

Review №68

2022-04-16 00:53:26

Eli at big O does excellent work. Hes very diligent and courteous. I brought in my wifes 2016 MZB for new tires.

Review №69

2022-11-17 21:30:06

Big O Tires in Aliso Viejo highly recommended! Great service and reasonable prices. Friendly staff. Quick response. Free shuttle service.

Review №70

2020-03-30 16:44:48

My mechanic Scott continues to amaze!Hes the best mechanic around! The staffIs fantastic! Juan does a great job managing the shop! Big O Tires 2 thumbs up!

Review №71

2022-12-07 03:21:32

The guys there are trained very well for car care. I got 4 tires on this stop and I a very pleased with my purchase.

Review №72

2018-07-31 22:45:52

Ive been buying tires here for the last 15 years. Always good service and the people there treat you well. Decent prices, I have zero complaints. Thanks Big O for excellent service

Review №73

2017-08-08 15:23:38

Manager had a stick in his rear. Ignored for 10 minutes by the only person working, who was on a phone call. Lot of customers standing around. I recommend Goodyear right next door, so did the manager. If I could give 0 stars I would

Review №74

2018-12-22 19:12:52

Absolutely blown away at the customer service. Came in with a nail in my tire and had to wait 1+ hr for the fix on a Saturday and Armando didn’t even charge me! Would highly recommend this location! Above and beyond!

Review №75

2023-06-26 21:49:24

Had appointment for wheel alignment got in and out with no issues. Its great tire store.

Review №76

2018-09-07 17:26:49

...plus i recommend them to my friends. They, in turn, have been as happy as myself and have further recommended them. They dont just change tires either, but are a full service shop. Ive tried all the other shops in town, now i just use these guys.

Review №77

2023-09-03 18:34:54

Ive booked an appointment to fix the tire. But when I arrived on time I was told that they cant help me today, since theyre completely booked. Which means online appointments does mean anything

Review №78

2020-03-18 13:36:00

Juan was really helpful and easy to work with, ordered tires and waited for new ones to be installed. Very happy with the service I received and will be back again.

Review №79

2018-02-22 01:38:45

I refer all my family/friends to this Big O Tires location because they have great friendly customer service, their facility is very clean & customer friendly,my service guy, Juan is VERY knowledgable and he always gives me a fair quote & price for service or repairs. Ive always been treated FIRST CLASS!!!

Review №80

2019-10-07 20:30:12

They got me right in. They explained that I needed a new tire due to a bent 3-inch nail & couldnt just repair it. They didnt try to upsell me. They were also courteous to my young kids.

Review №81

2015-06-23 21:28:19

Avoid like plague! We replaced four tires on our Fiat 500 Abarth there, after a few weeks, the rear right tire started to leak. One of the employee rolled the car on the lift and damaged the side skirts (see Yelp for photos). The problem hasnt been solved, tire still leaking, and the side skirts are damaged. A letter was written recognizing the damages made by this company on the car, we were asked to contact Jose Perez but unfortunately that person NEVER picks up his phone and strangely his mailbox is full! So were still waiting (its been over 2 months). Last update, I tried again today to have that tire fixed and were told by the manager, texto we dont want to touch that car anymore... Pretty simple answer! You love bad service and having you car destroyed? so RUN to that Big O Tire Aliso Viejo!

Review №82

2013-07-19 06:37:02

I have a lifted 4x4 and offroad it frequently, with a 5 year Big-O contract for alignment. Scott really knows his trade and made the alignment closest to spec over 3 other shops. His alignment also lasted longer and his advise on suspension upgrades and maintenance is spot on.Scott knows 4x4s.

Review №83

2020-12-08 01:49:12

I went in about an hour before close to get a tire patched. They quoted me, got it done in about a half hour, and when I went to pick up my car they didn’t charge me. They definitely have earned my business.

Review №84

2018-07-10 03:03:22

Service was super friendly. And even despite the blazing heat on that day, I still got friendly service with a smile. Plus i was quoted better and competitive rates for future car care that i will be obtaining at the facility i visited.

Review №85

2018-12-04 21:58:01

Armando was wonderful - he helped me get the best price for my oil change, and was helpful and informative without being pushy. I would recommend him for excellent customer service.

Review №86

2018-05-20 02:09:51

Happy with the price and level of service for 4 tire replacement. They also quoted repair of my front right air strut on my 2007 MBZ S550.

Review №87

2019-07-08 15:29:45

I dont normally go to a service center for basic car maintenance, but dont have a choice out here. That being said, the team at Big O in Aliso Viejo consistently goes above and beyond, and are great to deal with.

Review №88

2015-09-23 17:45:05

Noah helped me out when my tire light came on again a week after my tires were filled. Ask for him! He is very friendly helpful and also took the time to check in with me and explain what was going on with my tire.

Review №89

2021-01-29 01:48:10

Two new tires and an oil change in under an hour. The store manager, George, is super friendly and helpful. Ill definitely be back.

Review №90

2020-06-19 04:21:53

They made a mistake in my quote, they said I would need new routers how ever they discovered that they can resurface them instead of replacing them. Pep Boys would never do that. Thanks Big O Tire you saved me $210.00

Review №91

2022-05-01 19:18:56

JR was the man, got me in and out quickly and was a good guy. All staff was polite and efficient. Highly recommend.

Review №92

2023-06-25 22:24:28

Great service! Honest, they helped me out in a pinch. Thank you for great service!

Review №93

2024-01-05 20:58:44

Great place. George will get you sorted.

Review №94

2022-03-21 18:44:33

Had a nail in tire and was looking for a patch and was quoted $200 for a tire patch. I recommend going to Americas Tire as they will do it for free.

Review №95

2017-09-26 05:05:22

Nice guy working behind the counter. Very knowledgeable. Answered all my questions. Had new tires on my car within the hour.

Review №96

2019-10-23 12:09:58

Juan Lopez is awesome. He strives to please everyone! He deserves a promotion/raise just for his customer service.

Review №97

2019-12-06 18:47:54

The team at this store provides excellent and trustworthy service... consistently.Doing it right is one thing, doing it right all the time is what really counts, and these guys have it.

Review №98

2019-05-13 20:36:42

I had a problem with a battery from Interstate that needed to be dealt with under warranty and they were courteous and took care of it for me. So would I use them again? Yes, I would.

Review №99

2018-07-18 22:19:20

Great service and very helpful! Ran over a nail and got a flat tire and they only charged us $25 to fix it and it was very fast.

Review №100

2023-09-06 23:53:15

Save yourself some money and look into getting a lifetime wheel alignment deal at Firestone or Pep Boys.

Review №101

2019-08-14 17:27:22

I forgot the young mans name at the counter but was very impressed with his professionalism and will definitely come back for additional work on my truck when needed.

Review №102

2023-01-15 23:58:18

Great service, popped my tire, fast crew wrenching in the shop 10/10

Review №103

2021-11-04 22:34:20

Fast service. $64 out the door for full synthetic oil change for my Toyota Prius.

Review №104

2021-09-28 20:21:52

Dont bother with the tire warranty, when you try to get it fixed they dont make an appointment and make you work on their schedule

Review №105

2020-08-27 03:34:56

The general manager is very disturbing in his behavior on how he treats everyone differently in a negative way and not honoring warranties based on his own judgement.

Review №106

2024-04-24 13:35:36

Excellent customer service!!

Review №107

2024-04-27 23:41:25

Great customer service

Review №108

2021-05-11 19:05:59

This Big Os Tires is the best in Aliso Viejo the customer service is number one very friendly

Review №109

2019-11-07 16:24:55

I was given options for my break repair and felt no pressure whatsoever. J and A were great to work with.

Review №110

2020-10-05 04:37:27

Great service. Friendly and very helpful staff. George, the manager, is a class act.

Review №111

2022-03-19 19:05:34

Super not freandly from time i was ariveIm find other place more freandlyNo more biznes big zero

Review №112

2023-12-31 03:24:49

George and crew are excellent!

Review №113

2023-04-10 23:31:53

Absolutely THE best service ever! I will be coming back to you!!!!

Review №114

2019-05-20 14:12:17

Just had a tire patched, but the service was great, and was fast.

Review №115

2022-01-29 19:55:03

The workers were great very nice friendly and polite I will go back

Review №116

2015-11-30 20:13:39

I had written a bad review but they say they will make it right if so 5 stars, if not back to 1.

Review №117

2019-10-09 16:55:09

First class experience. Thank you! In and out in 45 minutes. I was blown away.

Review №118

2020-02-14 20:57:40

I appreciated the attention to detail, explanation of services and what is needed for my car.

Review №119

2019-07-18 15:43:05

Juan is doing a great job. Too bad his customers cant drive.

Review №120

2019-08-02 20:14:26

The staff are all so helpful and go above and beyond with their service. I will always return to this location!

Review №121

2019-08-21 22:56:56

Juan was extremely helpful and great to talk to. Will be coming back!

Review №122

2018-02-28 16:45:20

Really nice and great worth communication in attending to your vehicle.

Review №123

2023-08-05 17:24:53

Im so bad at aligning. Its a mess

Review №124

2021-10-29 11:39:04

Great service. Professional. It was quick in and out.

Review №125

2018-02-12 04:55:59

You need to know your prices. Service is great and hard working people.

Review №126

2023-01-30 16:14:01

They treat you like family.

Review №127

2017-11-20 04:21:08

They always take good care of my cars

Review №128

2018-02-02 08:12:18

Very poor customer service and was non-verbally threatened during my experience there.

Review №129

2020-12-13 20:35:07

Great customer service! Very helpful too!

Review №130

2020-03-19 04:30:27

Great prices better than Wal-Mart

Review №131

2020-08-17 22:54:08

Inexpensive oil change exactly as promised

Review №132

2017-04-08 14:56:38

Fast friendly service with no sales pressure.

Review №133

2020-08-18 23:12:34

Kendall is wonderful! Kind and knowledgeable!

Review №134

2019-06-06 23:38:04

Great Service and fair pricing!

Review №135

2018-09-17 21:36:57

Very nice very informative very thorough and very fair and friendly

Review №136

2019-05-03 16:09:44

Scammers. Do not honor road hazard warranty.

Review №137

2020-02-20 08:16:21

Kendall was awesome and very helpful!

Review №138

2017-08-27 12:21:32

The guys here are honest helpful and very polite

Review №139

2021-03-03 03:06:48

Front desk person was not wearing mask!

Review №140

2018-08-30 07:41:44

Good service. Friendly staff

Review №141

2019-10-14 22:15:52

They were wonderful. 🥰

Review №142

2019-09-24 18:37:31

Great service and value!

Review №143

2017-06-05 19:17:55

Great place..good management.

Review №144

2020-02-14 20:11:50

Good work

Review №145

2019-03-12 19:17:52

They are nice and friendly

Review №146

2020-11-30 23:10:13

Great mechanic shop

Review №147

2018-08-27 17:48:11

Best service in the industry.

Review №148

2019-11-25 15:45:35

Excellent experience.

Review №149

2022-02-11 02:44:02

Absolutely fantastic.😇😇😇😇😇

Review №150

2018-12-19 17:39:16

Poor customer service

Review №151

2019-10-18 03:36:47

Cheap oil change

Review №152

2020-01-30 14:03:05

Thanks guys

Review №153

2016-08-11 19:17:41

Helpful team