Big Brand Tire & Service in Goleta

Review №1

2024-03-12 08:06:49

It pains me to write a bad review, but I have to share my experience so that this doesnt happen again at Big Brand Tire.It was time my wifes vehicle needed an oil change, so I told her about this place. I also did an oil change for my vehicle for 25 dollars (I brought my own oil and oil filter), so I knew prices here were reasonable. After my oil change, the washer fluid that they said was topped off depleted the next day, but since the oil change was a bargain and the washer fluid doesnt cost much, I didnt think twice about it afterwards.My wife went to Big Brand and left a vehicle there for an oil change. I went to Big Brand to pick her up, and she told me that the oil change was 260 dollars (!!). I was so shocked and asked her what happened at the store. She asked for an oil change, and she didnt ask for any special service except what was free on the screen: tire rotation, brake check, and alignment check. This was how the conversation went verbatim:Staff: I see that you checked services you wanted to receive online. So today youre getting an oil change, tire rotation, fluids topped off, brake check, and the alignment service, right?Wife: Yes, thats correct. (She checked only the free services that come with the oil change upon making her appointment and assumed that the staff was confirming her choices)What happened was that as the staff was going over the services she was getting, he secretly replaced the free alignment check with alignment service, adding about 130 bucks extra on top of the oil change, without giving her the cost breakdown. The invoice she got at this point just said $105 for parts and $125 for nontax. Her vehicle had no visible alignment issues at the time of oil change.As soon as I heard this, we went back to the store while giving them a phone call to get a quote for an oil change, just to make sure they dont have absurd pricing policies. The guy on the phone said it would be 95 dollars for the make&model of my wifes car. I hung up and we rushed into the store. The staff responsible for this act wasnt there at the moment, so we talked to Tim instead. I told him the situation, and he was surprised to see a very high price on an oil change. He then realized that the alignment service was added, raising the total to 260. He changed it to a free alignment check (which was what my wife initially signed up for) and apologized to us, even adding a coupon to rectify this matter. Tim was very apologetic, although he did nothing wrong. It was the staff whose first name starts with an N, who overcharged my wife.Whats funny is that they called us to inform us of an alignment problem and told us that the alignment service would cost 120. We were upset and wanted to take the vehicle serviced elsewhere, but we agreed to get this service because, like it or not, the vehicle was already in there. After all this drama, we were afraid they might do something to the vehicle. So yeah, we ended up giving in.Big Brand may say that their staff confirmed with my wife by going over the services. But when you change the word alignment check with the word alignment service as youre listing all the free services, not many innocent people would catch the difference. I truly dont know what else to call this but a scam.

Review №2

2024-06-24 05:00:06

My experiences over the years at Big Brand Tires have always been great. Today was no exception. The service advisor Tim Torres was knowledgeable and professional and explained what we needed and the results in the alignment were noticed. Checking out was an ease and pleasant. Thanks to the technician who serviced our car. When I need tires or service I will certainly go to Big Brand.

Review №3

2024-03-28 00:19:39

Could only afford one 🛞 tire to be replaced this month called 📞 around Big Brand Tire gave me a quote Acer Seasonal Tire around $80.00 “out the door” price! Tim from Big Brand looked at my tires 🛞 and noticed the one that needed “immediate priority” to be replaced said it be done ✔️ by 5pm. Ivan helped with the transaction! Thank you Jesus Christ for the experienced, knowledgeable, kind and professional customer service support at Big Brand Tires God Bless them! Amen 🙏

Review №4

2024-06-15 01:48:01

I caught a nail in my tire and was able to make an appointment and have it patched the same day, I’ve been here several times and everyone is always super helpful and kind, thanks Big Brand Tire team!

Review №5

2024-06-12 01:57:00

These guys are consistently the greatest. We’ve been bringing our old family car to this location for about five years now, and I always feel like they are being completely forthright with me and doing their best to work with me on pricing. Reliably great service and work too.

Review №6

2024-05-16 18:37:34

I recently visited Big Brand and had a great experience thanks to Sam. He was super helpful, kind, and professional. Sam explained all my options for the two new tires I needed, and the service was done very quickly. Highly recommend!

Review №7

2023-12-05 20:56:58

I deeply regret not sharing my horrendous experience with Big Brand Tire sooner. My visit on July 19, 2023 for a supposedly simple oil change turned into a series of nightmarish events that has left me utterly disappointed and frustrated.Firstly, the extra wait time was the least of my concerns. Despite being told it would take 1.5 hours, I ended up waiting for a staggering 3 hours. I understand that unforeseen circumstances can arise, but the level of incompetence displayed by the staff at Big Brand Tire is inexcusable.Strike 1: The technician incorrectly fitted the wrong washer on the oil drain plug, causing oil to spill all underneath my Audi. I shudder to think what could have happened had I not decided to get a haircut nearby, as I initially planned to drive to LA right after the oil change. A catastrophic disaster could have happened to my vehicle. Ive attached a photo to showcase the negligence.Strike 2: Upon returning to have them rectify their mistake, the manager on duty, Ivan, apologized about the issue and claimed his technicians cleaned up as much as they could and topped off the oil. Additionally, he told me they would issue me a refund for the inconvenience. Problem solved, right? WRONG. Later that night, my cars minimum oil light illuminated, indicating they hadnt actually added the necessary oil. I called Big Brand Tire just before closing, and I was told that maybe it was the oil sensor in my car malfunctioning. I winded up adding oil myself, and shockingly, the minimum oil indicator turned off.Strike 3: The saga continued when, to my dismay, I discovered they had never issued the promised refund. After weeks of not seeing the refund on my credit card, I took a closer look at the invoice texted to me and realized the refund was never processed correctly. The refund was listed as cash on the invoice, even though I paid with credit card initially. If I hadnt meticulously checked my credit card statement, they would have gotten away with this blatant business malpractice – making errors and failing to take responsibility for them by providing the agreed-upon refund.Fast forward to last week, and my ordeal with Big Brand Tire persists. Upon opening my front hood to add oil, I discovered my undercarriage shield was missing. I contacted the manager, Ivan, who assured me he would investigate and call me back the next day. Unfortunately, Im STILL waiting for that call. I have video evidence proving the shield was on when the oil spill occurred in July. Now, due to their negligence, I am left without essential parts for my Audi, and the cost of replacement is far from cheap.In summary, unless youre exclusively in the market for tires, avoid Big Brand Tire for any other automotive services. Their lack of care for customers vehicles, coupled with their disregard for promises and responsibilities, has turned what should have been a routine service into an absolute disaster. Save yourself the trouble and find a more reputable service provider for your car needs.

Review №8

2024-06-30 17:57:32

They were able to fit me in even though they were very busy...they did not make me feel like i was more work just piled on to them at the last min.... evn though i know i was... and on top of all that i was a non-payment job... excellent service!!!!

Review №9

2024-04-15 05:54:15

Honest. Trustworthy. Prices are reasonable. Located on the corner of Hollister and Fairview, across the street from Taco Bell and Jiffy Lube. Parking is a little dicey, the lot is very cozy and the road is rough. The staff is knowledgeable and courteous. Great prices on tires.**If your tires have a tire lock, be sure to bring your tire lock key, or they will charge you to break the lock on every tire.They have a decent waiting area, equipped with a big TV.

Review №10

2024-05-28 18:27:08

EDIT: Unfortunately Im going to have to knock my review down from the previous 5 stars, as I was told the tire patching was done incorrectly at this location, and I have been leaking air since. I had to get the tire replaced when the initial issue only required a patching.I came in this morning as a walk-in for a punctured tire. The workers were very polite and friendly, gave me an accurate time estimate, and did an amazing job on my tire! I definitely recommend this place and will be returning for future services. :)