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Better Business Bureau serving Sacramento & Northeast California in Sacramento

4 (129) 10399 Old Placerville Rd, Sacramento, CA 95827, United States

Better Business Bureau serving Sacramento & Northeast California image

Categories

Non-profit organization
Association or organization
Business management consultant

Location on the map

Sacramento, Sacramento County, California, US

Phone: +1 916-443-6843
Site: https://bbb.org/us/ca/sacram...

Opening hours

Monday:Closed
Tuesday:8 AM–4 PM
Wednesday:8 AM–4 PM
Thursday:8 AM–4 PM
Friday:Closed
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4

129 Reviews for Better Business Bureau serving Sacramento & Northeast California 2024:

Review №1

2024-06-28 15:54:28

This company Better Business Bureau is a scamming company they scam me for $500 out of my bank account. Becareful with this company bunch of thief

Review №2

2021-02-24 16:20:00

A2Z Water Heaters gives the BBB much praise. We worked with Grayson King on the filming of a video about our daughter having received the Goggin Scholarship in July of 2019. Grayson did an amazing job creating this video documentary coupling the scholarship award and our business. We are so thrilled to be a part of BBB. Its like being a part of a bigger family. Thank you BBB and Grayson for your integrity.

Review №3

2024-01-05 19:51:26

GENERAL MANAGER!I hope you read this comment and apply to your staff.Retrain your staff a little bit of customer service, a little bit respect customers, follow up with them, check on them how they deal with your customers.THEY ARE FIGHTING BELIVE OR NOT INSTEAD OF SOLVING PROBLEMS.I DONT KNOW MAN.

Review №4

2023-11-22 14:16:29

International truck school in stkn ca is the reason Im leaving review and they were very professional very informative I have received my license and on my way to becoming a successful business owner California needs more good people running good business like this. Good people good business practices good results

Review №5

2023-02-28 15:14:38

I put in a complaint and they dropped my case for not emailing them back the first day they emailed me. They also said gates dont promise safety or security after my truck was stolen but still allow places advertise that they are a gated community. I also complained about health hazards in my apartment from student housing and I brought up I havent had a single room inspection and my roommates were health hazards, all they responded with is that the company says they do room inspections. BBB looks out for the business. Not you. Companies and government are too big. Always someone else to blame and you get thrown in circles to figure something out but no one is to blame

Review №6

2023-06-24 04:31:09

I had an instillation done in my home to upgrade my water system and hot water. California’s efficiency group’s workers Khadijah and David had excellent customer service. David quickly installed my products. I look forward to recommending them to my neighbors.

Review №7

2021-10-17 02:24:18

I now need to update this review, after leaving this review, I was contacted again by the same person who would not leave me alone that has called me a dozens of times. I was then called by another person, that I had already spoken to, and I argued with her for 15 min on how I do not think the BBB is even needed these days. She ended up being very unprofessional in her response and tone, I told her not to contact me for at least another year. She then contacted me about one month later. I do not know what is wrong with this company, but I can promise this much, I will never be a part of the BBB, I do not need you, your are a unprofessional joke of an organization.I contacted the BBB about a year ago to get some information. I then received all the info I needed, and my answer was that I would wait to sign up, I was not ready.I then received multiple calls from a woman named Stephanie from the BBB, my complaint is that she would call me almost every day, sometimes multiple times each day, bothering me to sign up. I even complained to upper level management and she stopped for a few months, but has recently started calling me daily again. I am no longer interested in the BBB, because of how unprofessional this organization is. And frankly I do not think I need them to be successful or validated, as a business.

Review №8

2021-10-05 16:43:10

I filed a complaint with the BBB over Car Registration, Inc. My review is to state that their customer service is excellent. After my complaint was filed, this company reached out to me almost immediately the next morning to talk with me about my concerns. They resolved them above what I thought and Im totally satisfied theyre business takes these things seriously. Great company but I wont be using them. If for some reason I stop using AAA, Ill defintely go with them just because of their customer service.

Review №9

2020-07-23 17:08:17

I had a billing dispute. I tried multiple times to have it corrected. The company kept saying theyll take care of it. Well after 4 months, the company put me into collections. This is why i contacted the BBB. The BBB contacted them. I had a response from the company 1 month later. The issue is now resolved. Without the help of the BBB, id probably still be fighting this. The process was super simple. I filed the complaint online. If you have a dispute, give the BBB a call. Im extremely happy with the outcome.

Review №10

2022-02-04 21:34:32

Just had a total roof tear off and replace by Spartan home Services and I would definitely use them again and highly recommend them! Fast efficient and fair beat the others by thousands one company even quoted me over twice what I paid Spartan. Can’t say enough good things about them. They did it in less than two days and cleanup well they left my yard better than it was to begin with

Review №11

2020-02-20 15:01:23

I highly recommend BBB to anyone who shops online. I made a complaint about a purchase on November 29th,2019 of which I never received items. Maternity Miracles which is the name of company was unwilling to refund my money. They were unresponsive after they received my payment .My bank tried contacting them, all to no avail.After filing a complaint with BBB on February, 3rd 2020, the company has finally refunded my money via Bank of America. I just received a notification from my bank. So I want to thank you for your help in this matter.God bless you immensely 🙏.

Review №12

2014-10-04 06:18:08

This is the second time I have contacted the BBB over problems with my Health Insurance carrier over the past couple of years. I am confident I would still be without my overdue refund check had I not contacted the BBB.The Better Business Bureau is the best for helping the little guy deal with problems with the big corporations. When all my efforts to resolve an issue are met with unending chaos and lack of follow-up/ resolution, I turn to the BBB. They are the best solution in order to stop wasting time spinning in the corporate customer chaos. Most of these large companies do not like the negative attention of having a spotlight shone on their lack of efficiency and questionable ethics: They promptly cough up the money once you file an issue with the BBB (& its free)!I greatly appreciate the BBB for their help and service in assisting me to get some justice!

Review №13

2021-09-08 16:06:13

I reached out to the BBB for assistance with a company which was ignoring my calls and emails concerning a defective product. The BBB contacted the company within 24 hours of my filing a complaint and had it satisfactorily resolved that day. I routinely check the BBB website prior to doing business with a company and am always glad I did.

Review №14

2019-08-22 16:37:13

The entire team at the Better Business Bureau has been so supportive and helpful to our business for the past 7 years Ive worked with them. Any time I have a question or need help, the respond extremely fast and delivers quality solutions. We are very happy with our partnership with the BBB!!!

Review №15

2019-09-10 15:20:43

I wrote to the BBB to assist in resolving a complaint with a property manager in regards to a security deposit issue. I attached evidence, sent records and email conversations. The BBB got a response from the property management company, asked me if I accepted or rejected the review and then promptly closed the complaint even though I rejected the response from the property management company. I then responded to an email from the BBB and informed them that this issue was unresolved and the response that was received from the property management company was unrelated. After waiting another week I got a response back that there was nothing that they could do because it had to do with an old property management company, which is false. This was a waste of my time and I no longer have trust that the BBB is a competent organization that will help resolve issues.

Review №16

2021-06-13 16:40:42

Called regarding a business in California that was suppose to reimburse me on a product I bought but instead of reimbursing me half so not to have to pay shipping and handling to return they charged me again for something not ordered. BBB returned my call promptly and suggested to text regarding their service, as is a new company, called Bugmd. So folks be careful if ordering from this company.

Review №17

2012-09-18 21:21:26

The BBB helped my mothers case within the time frame out lined in their application. There was a response in 2 days, the merchant contacted my mother to resolve the matter the same day, and resolution was made! The BBB followed up the merchant to ensure the matter was complete, and they contacted my mother to make sure she was satisfied with the out come before final closure.This is a lot of follow up and accountability for a business to do, to keep merchants accountable for the service they advertise, that they will provide to the consumer upon their patronage. I recommend the use of the BBB when ever possible.

Review №18

2014-10-01 19:11:49

Like most review sites, consumers should know that BBB gives positive ratings based on how much a business pays them. Many would call this type of business a racket and not completely honest.Case in point, as long as we paid BBB to be Accredited, we had an A+ rating. After four years, when we decided we werent gaining benefit for the $500 a year subscription, we let them know we were canceling.BBB didnt like the loss of income, so they downgraded the company to No rating even though there were no changes, and no complaints filed by consumers. We asked them about it and they apologized (a year ago) and said they would remedy the situation if we submitted a formal request. We did, but our business still shows the same on their website.Its not just a gripe about our status with BBB, but to educate people that BBB shouldnt be totally relied on for ratings. And a reminder that the best way to review a business is by word-of-mouth and first-hand experience.

Review №19

2021-09-23 20:27:39

Very pleased with the BBB. I reached out to them after having no luck with the Customer Service Department of a company we had purchased from. The BBB immediately forwarded my complaint to the Company in question and it was resolved within 24 hours to my complete satisfaction. Thank you! Excellent service from BBB.

Review №20

2020-02-22 04:39:30

I received a letter in the mail telling me I owed money for an Ambulance ride I DIDNT take. I contacted the company that sent the letter and was told I needed to write in disputing the charge, which I did. My concern was that it was some kind of scam, so I went to the BBB website and filed a complaint. My issue was resolved the same day! Excellent work!

Review №21

2019-02-19 16:20:21

What does this entity exist for? Certainly not to help the consumer.I filed my complaint and waited a few weeks, then sent some emails to the person in charge of my case and finally I received this incredible answer -We regret to inform you that due to the company’s failure to respond, we have closed your complaint.What? Because the company failed to respond? So listen up fraudulent companies: All you have to do is ignore them and you win! BBB does nothing to help the consumer, so in essence they are part of the fraud.

Review №22

2015-12-12 22:03:40

Ordered item on line and selected 2 day shipping (with an extra charge). When the item arrived 6 days after the order was placed called them for a refund. They informed me that the 2 day shipping was after the usual 5 days to get it out of their warehouse!Immediately filed complaint with the BBB, their website is terrific and easy to follow. Their correspondence, via e-mail, is quick. Within a week they had contacted the business, and the business agreed to refund to charge. Kudos to BBB!!!!!!!

Review №23

2012-10-17 17:53:04

BBB helped us get our overpayment of installation costs refunded in full. It was great to have them assist in the communication with the retail company we had a dispute with as we did not want to have to talk to them directly any longer. A friend of ours told us to get in touch with BBB about our problems with the retailer. Glad we listened to them.We recommend BBB to anyone who has a dispute with a public retail company to assist in resolving the dispute. It is free and is as good as any lawyer!

Review №24

2019-06-21 15:28:23

This process was just a waste of time. Submitting my complaint to the BBB did not change anything, not was it even helpful. If I could speak with someone it would have helpful and if they could have spoken to the company on my behalf. What is the point of forwarding the (very character limited) letter to the business? I mean, I already spoke with them and they did not change their mind, they basically said the same thing in response. I accepted the resolved because there wast anything else to do.Furthermore: BBB should increase (or not have any limit) to the description and result seeking box. I had to cut down my store so many times because it didnt fit. I mean I can write more on this review in comparison.also, have room for multiple attachments not just one

Review №25

2019-07-30 03:33:00

This BBB. IS A JOKE. Dont expect help if the business has A + rating because they only serve the business. Spoke with Alicia today she is closing file even though the business did not do as promised. As long as they are getting paid by the business they dont care. Tjis business has 2 stars on BBB. WEBSITE AND OVER 30 COMPLAINTS involving unethical marketing and preying on elderly. The business makes sales calls and when I told them on do not call registry they claim some charity affiliation that doesnt exist.In response to your reply, No one at the BBB. ever told me, and i spoke with 4 people, that you take these claims seriously or that you would be evaluating their sales practices. You never expressed any appreciation for anything I did. Actually I was told the case was closed and sent me an email saying happy you have resolved the complaint You are worse than k=designers. BBB. of Sacramento is unethical, LIARS. NOTHING WAS RESOLVED. You and K-Designers DO NOT act in good faith.. As I told the woman at BBB. k-designers didnt return my call or send the gift certificate as they promised. It has been over 2 weeks. I was told by the BBB. sometimes you must hound them to call back because they are running business . So the BBB. thinks its good business to have to hound them to do what they committed to do?What I really expected from the BBB. is to hold them accountable, and since they failed, their BBB. A+ rating should be affected but it has not . I can only assume its because they PAY YOU. A conflict of interest. BBB. is a scam . Is the money worth your integrity? Apparently so.On yelp the BBB. Sac have horrible reviews with less than 2 stars.

Review №26

2019-08-21 22:35:41

I have worked with the better business bureau for over 5 years and have had nothing but great experiences. They are very thorough in protecting consumers and hold companies accountable to take care of their customers. I would highly recommend getting your accreditation through them if you are a business, and I would highly recommend researching companies through the BBB if you are a consumer. I always turn to the BBB, and so should you!

Review №27

2019-04-05 15:25:38

We were asked to write a response to a complaint sent to the BBB even though we are not a business. We spent a fair amount of time formulating our thoughts and then typing it into the response form. The system failed to record our response and deleted the text before we could save it. While the BBB contact person was very apologetic, this kind of treatment does not instill any sort of confidence or desire to participate next time.

Review №28

2013-08-15 14:57:04

I have used BBBs services a few times now and am so grateful for their assistance. My most recent complaint was towards a threading service. I contacted their corporate office and they seemed dismissive and did not regard my complaint in a very appreciative manner. Once the BBB contacted them, I dont know what the BBB told them but the threading corporate office even offered a refund and a courtesy service. The BBB serves as a third party, a sort of mediator between customers and businesses. They are prompt in their communication and really make their presence. Thank you BBB I highly recommend them!

Review №29

2015-03-23 12:19:52

I had a complaint about a business in NE California, I referred the matter to the Better Business Bureau. Within a very short time after I filed the complainant, I received a communication from the BBB and later that day spoke with an agent, a Richard Luong, personable and diligent. The matter was resolved to my satisfaction.Communications with BBB are very fast and efficient, and it appears that they are on the job 7 days a week.This is a low impact way to resolve consumer issues, both for the consumer and the business in question.After many decades of dealing with one bureaucracy or another, my experience with the BBB was a real breath of fresh air.Thank YouJohn Van Gelder

Review №30

2019-02-26 17:40:03

I want to thank the Better Business Bureau for interceding for me regarding my complaint with John L. Sullivan in Yuba City, CA. I was getting no where with this car dealership in resolving my compliant until the BBB got involved. Once they came in on my side, John L. Sullivan quickly resolved the matter, though not to my complete satisfaction. However, something is better than nothing. Thank you BBB....

Review №31

2021-06-23 18:04:24

Thanks Sacramento Better Business Bureau for your assistance. I do want to acknowledge that my complaint actually referred to the other Hagen-Sinclair Research location and not specifically against the partner /President Cynthia Cross herself. Although there appeared to be a delay informing Ms. Cross, once she was made aware of the issue she called me right away. The issue has amicably been resolved and I am grateful with the results.

Review №32

2019-08-22 17:08:58

Our business and our customers rely heavily on the BBB to provide us with quality assurance and reputable reviews of others we do business with. Their due diligence and complaint investigations are thorough and complete. Their influence in coordination happy and fair resolutions between parties is professional, respectful and satisfying. The BBB of Sacramento is a crucial part of satisfied customer service and business relations in all communities!

Review №33

2019-08-22 17:37:02

My wife and I have use the Better Business Bureau personally for decades. For my business it is an essential tool for our customers and has been in the 15 years I have been working with Customers all over the north west. I train all my sales people to refer all potential clients to the better business bureau and use it in our presentations 100%if the time. The BBB offers all of our customers with a clear and accurate snapshot of our company.

Review №34

2018-12-10 22:49:50

BBB was amazing!!!! when I submitted my concern. They were prompt and on top of the situation in minutes getting it handle by the business. I recommend them 1000% if you have any issues with a company and want to get your concern resolved.

Review №35

2012-12-12 18:12:28

Ive used the BBB services at least three times now, always ending with favorable results. Lately, the BBB even reopened a case at my request, which ended up resolving the case in my favor. There is no shortage of dishonest, unaccountable business owners out there who are unwilling to do the right thing for unsatisfied customers. Because of this fact, Im grateful that the BBB exists, attempting to hold these business owners accountable. I highly recommend using the BBB towards resolution when dealing with uncooperative businesses and their owners.

Review №36

2019-08-22 16:56:21

All my dealings with the BBB have been ultimately positive and I was very satisfied with the outcomes of any situations Ive brought their way. Im glad to have a non biased group on my side when businesses need a little nudge to do whats best for consumers.

Review №37

2020-03-25 18:58:04

I came to OIC Tax with a substantial tax burden which I had no way of knowing what to do. I put my trust into their hands and thanks to their diligence and reassuring me to be patient I just received welcome news from the IRS my debt is resolved and my case is now closed! I wish to thank Bob and his staff in particular Jin for revolving this matter on my behalf. I highly recommend them, they shoot straight and will tell you if they feel they can resolve your tax issues.......they certainly did for me!!

Review №38

2015-12-19 18:38:36

I was scammed by a website that offered to look up contact information for $1.45. Once they had my credit card information they signed me up for a monthly service (without my knowledge) and started charging me $25 a month. The BBB intervened on my behalf and, as a result, I was able to get most of my money refunded. Awesome service! I will never make another online purchase without checking the BBB site first.

Review №39

2019-03-05 00:05:14

I was given a call from the Better Business Bureau for information about joining them. I was told that I would not be charged any fees for applying, and they would only charge my card if I accepted their membership. The next day they charged my credit card. I never accept any membership and made it clear that I was still think about joining them, and did not want to be charged anything .

Review №40

2019-05-02 18:28:00

They are the worst. I dont care how much proof you have, they never side with the buyer. I wish someone would sue them for being an unfair business. I look at the 1 star reviews, and still you see BBB making excuses for them siding with the business. Their reasons are really lame. Like Tamara Pedersen. because the business said!! Said? There is a reason why your rating keeps dropping. Well if the business said so, it must be true. I ordered a vape pen. It didnt work, I fought with the company and they sent another faulty one. BBB decided in favor of the business because they sent out another. Thats all they were entitled to do. It didnt matter if the 2nd one was faulty. Quit saying you are unbiased. All these people have proven that to be false. Just because you say the sky is purple doesnt make it so. The proof is in the pudding. Every Time I have filed a complaint about a company justifiably, you have always sided with the business. With pictures and all the proof, you can not say you dont side with the business.

Review №41

2020-01-29 20:32:43

It is always a joy to work with the Sacramento BBB. I have gotten the pleasure to be a host blogger, create an educational video and train at their site multiple times. The staff and team I have had the pleasure to work with multiple times have always made sure I felt appreciated and advised me of ways to get connected to the community. Happy to be an Accredited Business with Sac BBB over the years.

Review №42

2020-02-29 03:28:59

Such an amazing group of individuals that I have found to be outstanding at their jobs. Victoria has been an incredible support and truly goes above and beyond to help me and my business grow. I also loved the photo shoot opportunity for me and my team...Angel was great! Thank you for providing exceptional service to me and my business!

Review №43

2021-08-03 23:52:54

I had a complain against ebay and provided proof that ebay was at fault as the tracking number they provided as a proof of delivery was for a different postal code and sent & received before I placed my order. Before ebay replies, BBB closed the case claiming that ebay answered my concern!!

Review №44

2013-07-31 21:55:25

My problem was with a publisher who continued to send their publication to me after my paid subscription had expired and then tried to force me to pay for those issues which I had not authorized. I gathered up all of my correspondence and other evidence and sent it to my local BBB office with a cover letter explaining my problem. About a week later, I received a letter from the local BBB office which contained a quoted excerpt from correspondence sent to them in answer to my complaint. In that quote, the named publisher explained that they had removed all records from their accounts receivable books resulting in a statement that I did not owe them any more money. They also hinted to an apology for the incident. I am very grateful for the people of the local BBB for their assistance in solving this wrongdoing on the part of; lets call it a less than honest publisher.

Review №45

2018-10-27 19:34:06

Zach Simas came out to do videos of our company and did a wonderful job. He was wonderful to work with and made us feel comfortable in front of the camera. I think this as a great BBB service and was very well done!

Review №46

2017-06-28 19:06:05

We wasted so much negative energy and time trying to determine what we did wrong and to whom did we do it to. All because the BBB does not verify emailed complaints before a business is emailed the A complaint has been filed against you with the BBB . . letter.

Review №47

2017-10-31 11:26:48

Pretty dissapoimted with BBB. Opened a complaint against a company and provided all factual evidence to back up my complaint. The other company did not provide any data and said they were correct. BBB agreed with the other company and closed my complaint. Wasted my time doing this as I later found out that BBB will side with the business if they do not want to agree with the customers complaint.Again no point of using BBB at all.

Review №48

2015-07-02 15:08:29

Horrible, illegal actions, am taking them to Attorney General, if you have problems with them that are detrimental in numerous ways, dont be surprised. Look up how to file a complaint about them on the web. You will see how bad they really area. An absolute harmful waste of time, siding with the businesses, they do NOT support consumers. Just check out who some of their sponsors are i.e., Moving and Storage companies. They also try to get you to reveal personal information about yourself and post it on-line which is illegal. Please dont waste your time with these incompetent people who misrepresent themselves and their mission. Wow! Very bad! My complaint was against Elk Grove Moving and Storage who dropped my piano and will not honor the claim even after hiring a piano expert as instructed per EG Moving & Storage owner Mike Long. That costs me $85. PLUS $20 in requested paperwork to BBB (Bad Business Bureau!) They are definitely in cahoots with businesses as the other reviews state.

Review №49

2013-06-25 23:56:07

Had a problem with a contractor who would not deliver the final documents for an installation of a solar system on my home. Multiple phone calls and emails over a period of many months did not generate action by the contractor. Upon posting a negative review in Yelp and requesting BBBs help a representative of the contractor dropped off the final documents within 12 days of filing my complaint. I believe that I would still be waiting and frustrated if I hadnt sought help from the BBB

Review №50

2017-06-06 18:00:49

The BBB states they investigated our issue and it was resolved when a refund of $55 was received; however, we have no record of a refund of any kind. We do not recall the events of this so called case, nor any correspondence with the BBB. Furthermore, the BBB has not informed us who the complainant is. The BBB claims they have made a decision and it is final--this is absurd.

Review №51

2020-10-08 17:12:08

They were able to resolve my issue with an online predatory advertising site in under 48 hours. Amazing. Truly grateful for everyone at BBB with a hand in my case and the whole org.

Review №52

2020-01-28 23:05:26

Victoria and the team at the Better Business Bureau of Northeast California have been great to work with. In my experience, they have come off as professional, helpful, kind, and dedicated to the businesses they serve. I highly recommend them.

Review №53

2014-07-02 01:46:15

The Better Business Bureau here in Northeast California helped me resolve a dispute with a local business. If not for the intervention of the BBB and Ashley Mauch, I do not think I would have gotten a refund and my property returned.I really appreciate the help of Ahsley Mauch and the BBB. Its nice to know that there is someone out there who stands up for the little guy.

Review №54

2018-11-05 23:20:59

I was advised by BBB that I could not offer my experience with a business (Im the form of a BBB business review) necause the response to my complaint was not respomded to.( I did respond, and and looked for the next respo se each day when suddenly my response was deleted and the entire matter closed. 21 days after wroting my complaint, and about 4 days after my response. The website says disputes typically are closed after 30 days, ) I was also told by th BBB in an all that I could not resubmit my complaint because it was a duplicate. Is the goal of mediation to mediate disputes or to defend big businesses lack of integrity doing business? I haveade every attempt to seek mediation in a reasonable and fair way. Leaving me aessage to call and start over? What for? You didnt bother to mediate any dispute the first time, in fact, there is nobody to mediate this dispute so I guess Im out of luck. Thanks for nothing BBB, HUGE WASTE OF TIME - BBB MEDIATION PROCESS IS NOT INTENDED TO RESOLVE DISPUTES IN A FAIR AMD TIMELY MANMER- IT APPEARS TO BE A DAMAHE CONTROL TRIAGE TO PREVENT... BAD PUBLICITY ? I DONT KNOW. IF IVE MADE EVERY EFFORT TO SEEK MEDIATION AND HAVE A REAL DISPUTE WITH REASONABLE REQUEST FOR FAIR DISPUTE REAOLUTION- THEN I HAVENT DONE ENOUGH.HUGE WASTE OF TIME. DONT BOTHER WOTH DISPUTE RESOLUTION FROM BBB especially if your dispute is time sensitive- dont waste a lot of time with BBB or expect that this is the only process youll need to resolve a dispute with a business. its not really a valid practice they offer ( dispute resolution orediatiom has been mentioned but my requests have been declined and even discouraged by those ive contacted at the BBB.....which isnt local to me or the busoness in question but local to the conveniemce of the corporation .. There is no mediation process that is available, there wasnt for my dispute. Not when I asked for mediation.. In fact I was told I could not even leave a review of my experience. For future comsumers to reference.Absolutely not intended for comsumer education or protection, but fully supportive and so Great for corporate cost reduction!My local BBB will not help me and I have no clue why not. My concerns are repeatedly sent out of state, and despite my request to keep complaint resolution local and near me, and near the place of business I am having problems with. I asked the BBB serving the West Sac area, how I may submit a review of the business in question, with the BBB. I was told NO, that I couldnt submit a review with the BBB because I had not completed the complaint process. (???)The BBB serves BUSINESSES FIRST, and if the business you have a dispute with doesnt care aboutYour business- the BBB is not going to be an objective judge of any facts or concerns you offer them . BBB serves BUSINESSES and not consumers.

Review №55

2020-11-19 15:34:24

BBB was very helpful in resolving the issue I had. BBB was responsive and was able to get in contact with the other party in a timely manner. I would surely use BBB again in the future if needed. Thank you.

Review №56

2019-10-05 03:37:32

Sacramento BBB are awesome and very professional thanks!!!

Review №57

2023-07-17 01:11:05

(Assurant device insurance !)Perfect service, my phone was ready right away, it makes me love being insured with them !

Review №58

2019-08-16 15:53:51

Lawrence Oakley fielded my initial call to the Sacramento BBB yesterday, 8/15/19. I was impressed with his listening patiently and easy understanding of my complaint. I thought he was wonderful.Mary M Zhu

Review №59

2023-10-13 09:34:24

Cache creek casino is the worst casino, they are racist, I have been coming here and every single time I been wiped out, what kind of casino is this, service is 0, they are disloyal, will rate them 0 over all.

Review №60

2022-05-10 20:53:01

Careful when using the Get a quote feature. I tried two businesses and they havent called in a week but I get 4 to 6 spam calls a day since using their feature.

Review №61

2022-12-19 17:01:00

It was a great event, spacious room, meeting great people😊

Review №62

2018-11-12 05:58:37

The BBB is an amazing organization. Anyone in Business is wise to become an accredited business with BBB. The CEO, Lynn Connet and her staff are an amazing group of BBB professionals. Dr. Jessica Rodriguez, Clinical Director, OnSite Strategies.

Review №63

2018-07-12 23:59:27

When I had a problem with a Business, I was grateful for BBB. My conflict was not settled, but at least I got to vent, and more importantly, I was able to warn others.I thank the BBB for their help and guidance.

Review №64

2020-02-20 21:03:41

Sacramento BBB helped us resolve an issue with Sacramento Bee. We believe their involvement helped Sac Bee to finally cancel our subscription and close our account. We had not succeeded on our own after nearly 1.5 months of constant asking (with hang-ups and other rude communications on Sac Bee’s behalf).Thank you Sac BBB!Blessings,Cathy

Review №65

2022-07-14 16:20:25

Had to change my 3 stars ⭐⭐⭐ to five, because the BBB RESPONSE BACK FAST ⏩. WITH HOURS AND TIMES ☺️ AND ARE GOING TO HELP 🆘 ME. THANKS BBB OF SACRAMENTO 👍 AWESOME 😎💪

Review №66

2018-02-06 23:45:06

BBB is the best, i was scared because i thought they might not get involved or i would be on wait but NOPE!! Helped me within a matter of days and i even got a credit for my troubles. thanks!!

Review №67

2019-07-10 18:32:00

Bravo! Mistyrae does a phenomenal job helping navigate the site, do a review for optimal exposure and letting you know if you need to remove/add something. Thank you Misty for being very professional.

Review №68

2016-12-19 21:02:00

Please hear me,Placerville Paving did NOT, give me a contract until the job was finished.He tried to fix his mistake with a fire torch.Then he wrote a contract.He added no guarantee, after the job was messed up.Help me

Review №69

2020-01-11 18:58:34

I wrote a complaint on their website when I was scammed out of $300 and they resolved the issue within three weeks. Im thankful and grateful for their business and will recommend it to others.

Review №70

2019-01-03 23:21:43

The BBB helped so Nissan of Folsom Keep $1451 because the check was never sent had they read the response from Nissan of Folsom. It clearly said the check was for pick up but I was never notified the check was even there.

Review №71

2017-05-02 02:14:00

Great service from Jorge Guerrero!! I had a issue with (Ford) that needed to be solved and the bbb did just that!Thank you for being professional and getting results.

Review №72

2016-02-11 16:13:57

Just a glorified review website. They do not have any real power, do not be fooled. Not a government owned business. They just want you to think that if you dont follow their instructions, then your business will crumble.

Review №73

2020-06-20 17:27:56

I have a couple of issues with the aparment complex property management, they keept ignoring me. Thanks to Sacramento BBB my issues have been resolve fast! Thank you Sacramento BBB

Review №74

2019-08-22 17:12:46

I WOULD HIGHLY RECOMMEND THE BETTER BUSINESS BUREAU AS PART OF YOUR BUSINESS DEALINGS. THEY ARE PROMPT, FAIR AND MAKE SURE ANY DISPUTE IS SOLVED PROPERLY FOR ALL PARTIES INVOLVED. THEY SEE IT THROUGH TO THE END AND COMMUNICATION IS 1ST CLASS.

Review №75

2020-03-03 18:58:47

Worthless company. The have been ripping me off for the last two years. I would never be a member again. If they try to call me I will tell them off. They are not for customer or business they are strictly for ripping you off.

Review №76

2016-06-14 20:01:32

Now I see how they do business - they send threatening letters to non-member business about complete nonsense! Obviously in hopes of getting them to become paid BBB members. I always thought that this organization was a joke as a consumer - now I have proof. Thanks for clearing this up local BBB.

Review №77

2018-09-20 01:12:20

If it wasnt for their efforts, I would be $100 poorer. The business decided that they would prefer to settle with me vs. have this dispute continue. Thanks!

Review №78

2017-06-11 02:23:17

Sierra Valley Home Corporation does a great job. Thank you to Matt Rawson for doing by twice a year tune ups.

Review №79

2018-07-20 18:19:42

Mistyrae at the BBB of Sacramento was extremely helpful. Not only did she answer all our questions, but took care of our issue quickly. Thank you for your help!

Review №80

2024-03-23 20:48:00

Seam to back away from permit and licensing issues

Review №81

2018-03-06 20:03:45

Limited assistant no government ageny referral little more than contact information I already had and a sympathetic voice on the other end.

Review №82

2020-02-20 18:34:19

The BBB helped me get my license plates and spare key from a car dealer that would not return my calls.

Review №83

2017-11-02 16:19:46

Do Not Use these guys. They have messed around for 2 weeks. Can’t get a decent answer out of anyone. Going to rain now and we are having to buy tarps. So we are left holding the bag.

Review №84

2021-05-28 02:36:04

Called about a problem with Post Mates . Still havent heard back from them. I cancelled my Post Mates app.

Review №85

2022-11-06 22:53:12

I was more than satisfied. I missed the calledThey called several times until they got me...

Review №86

2019-09-20 14:54:27

I have enjoyed working with the BBB. I have received several referral from prospect. Thanks.

Review №87

2018-02-11 20:58:46

The BBB resolved my situation faster then I taught. I am 100% satisfied.

Review №88

2012-12-15 00:49:27

I have used the BBB process about 5 times. One of them was closed in my favor with in 36 hrs of me filing it online...

Review №89

2019-08-22 16:53:38

Any concern I’ve come across has been handled smoothly and quickly. Great help with keeping everyone well informed.

Review №90

2016-12-14 19:08:57

Very fast service. Customer service was very efficient and got my needed files in less than 30 minutes.

Review №91

2020-01-28 00:20:06

BBB always works hard for their Accredited Businesses. Always very helpful.

Review №92

2021-07-29 15:37:14

Couldnt have righted the wrong against me without BBB and their staff.

Review №93

2020-12-15 05:58:34

They respond quickly and helped me after investigating in to the matter that i needed help with...

Review №94

2017-05-19 00:55:58

The BBB does a great job and offers a plethora of services, seminars, and pertinent information.

Review №95

2019-08-22 16:53:50

I really appreciate the bbb of the Sacramento CA area. The bbb is very informative and it helps me make a well informed decision . Thank you !

Review №96

2021-07-27 00:26:25

Does anyone know is this is still the number? I tried calling several times . Takes me directly to operation saying to leave a voicemail .

Review №97

2017-07-12 22:14:42

Wouldnt do legal action upon defected 3 wheel trike lost $2300

Review №98

2020-01-30 22:00:35

Very easy to file claims, lots of questions but very easy to follow website

Review №99

2021-05-21 23:06:11

Want stuff done. Then call them. Your job you need help with they got you.

Review №100

2016-09-09 17:22:49

Save your money, unless you want to waste 42.50 a month, then sign up.

Review №101

2017-03-27 20:11:52

Excellent with helping me and giving me service pertaining to my flooring business.

Review №102

2015-08-24 19:58:44

Excellent kitchen remodeling project done by Emmett Corbin Construction.

Review №103

2020-01-27 07:10:56

Great workshop networking with Tirzah, held by Jazmine Griffin! 🥰

Review №104

2020-09-21 18:03:28

Very helpful. I received my refund very quickly.

Review №105

2019-05-12 04:33:19

People is so helpful! They offer courses all the time

Review №106

2019-06-14 20:42:37

They were timely with their response and concern, thanks so much .

Review №107

2023-01-14 17:09:39

No way to ask questions and website does not have a way to do so

Review №108

2022-11-16 21:40:08

Terrible organization they do nothing for anyone.

Review №109

2021-02-13 19:36:16

The operator as well as being helpful was very nice! Bravo!!!!!

Review №110

2021-12-04 21:08:24

You people are amazing you are just as expected and way better

Review №111

2021-07-27 04:44:57

OVER PHONE EXPERIENCE...GREAT GREAT PEOPLE...I WAS HELPED GREATLY...

Review №112

2017-06-27 18:41:32

Amazing as always is Bells Tree Service!

Review №113

2018-10-15 20:01:44

My issue was resolved quickly by BBB

Review №114

2017-02-26 01:04:26

They were really helpful and helped me with a complaint.

Review №115

2021-08-19 18:23:07

Thanks a million. Youre a million bucks. You saved my life.

Review №116

2022-12-17 04:16:50

Good place to resolve a business issue

Review №117

2020-02-12 21:22:57

Live that I can check here and see if things are legit

Review №118

2019-04-19 12:57:17

The most friendly staff ever !

Review №119

2018-08-08 17:33:15

I vouch for BBB 100%.

Review №120

2020-02-27 04:32:51

Great place for meetings!

Review №121

2016-01-19 20:53:53

Very helpfull and very professional

Review №122

2019-08-15 01:28:31

Great and fast service

Review №123

2023-02-18 00:04:36

Excellent service

Review №124

2017-03-31 22:24:17

Very professional and helpful

Review №125

2022-10-13 13:17:43

Good information.

Review №126

2019-01-28 08:46:54

Always helpful!

Review №127

2017-09-06 01:04:20

Sacramento Repipe & Plumbing

Review №128

2019-10-15 16:30:44

Review №129

2018-09-23 06:07:30

0 from k6m