Best Buy in Palmdale

Review №1

2024-03-23 22:30:12

I never expected Amazon level (Exceptional) customer service from a big box retailer, let alone from Best Buy. Boy, was a pleasantly surprised by the manager on duty and Brody from Electronics. They made a rather difficult return/exchange process very pleasant, efficient and painless. Maybe my expectations were too low. Either way, thank you! Youve given me a reason to look at Best Buy in a different light.

Review №2

2024-04-14 18:49:46

I came in looking for an open box item I saw online. Was greeted at the door and asked what I was looking for. I told them and was at the checkout within 5 minutes with the exact item I had seen online. Highly recommend and the folks I interacted with are great associates and very helpful.

Review №3

2024-05-25 23:42:16

Great Experience! The TV service person was abel to help us with an order for our appliances. Cross training is a great way to support customers busy store. Thanks.

Review №4

2024-04-25 05:49:33

Par excellence, even though my lap top was not fixed. I was told it would be a waste of money to repair it. It is acer, window 8 For their expertise advice, I will save to buy a new one. The members of the Geek squad are on top of their game. I believe the advice given me is one of it. I wish for continuity

Review №5

2024-02-10 15:44:46

I am giving Best Buy a 1 star because everytime I go there, there is no sales reps on the floor. I have to stand in line to get someone to get a sales rep. We spend a lot of money there and they cant hire more people to help customers. Also there video game selection is terrible. I picked out 5 games and they didnt have any in stock. Dont advertise if you dont have it in stock.

Review №6

2024-02-22 22:59:33

This Best Buy is the worst one around. I think its so pathetic that people in the AV have to just put up with subpar customer service because its the only electronics retailer for miles.They are never in stock of the things that are listed online. There are plenty of employees walking around the store but no one to help the one person working the front end.Todays complaint is over their joke of an online pickup window. Depending on who is working the window, you may need to show an ID. Sometimes you need it, other times you dont. I love how they set up clear expectations in the email. You know the one you cant access standing in line because you get no service in the store. But I digress. ID or not waiting in line does you no good when there is no one actually working the window. Again, many employees walking all around my 20 minute wait at the window without a single word spoken to me. No question of if Ive been helped or an Im sorry for the wait. Just ignorance. The person sitting in a chair up front cant be bothered to call anyone over for assistance. I luckily had an employee walk past to put something on a shelf, again no word uttered to me, but then as she leaves the back without a passing glace says over the walkie system online pickup.Only to wait for another long period of time and have her be the one to come back and assist me. Luckily with one apology and the token I dont know whats going on. I know what youre thinking, she did not check my ID or print me a receipt. She just sent me on my way after finally handing me over the item I ordered.I started this long review in line after waiting for at least 15 minutes without a word. Im sure the next time I need something and choose this method of shopping I will be in line with my next poor review.I hate it here.

Review №7

2021-06-18 02:17:29

I like everything about Best Buy, love all variety of televisions, great variety of computers to choose from, great Cellphone promotions, appliances and not forgot about clearance section, they have great sales and they willing to match any price but last time that I visited them I didnt like how the personnel at the front treat me, first a girl asked me what was my visit for and when I told her, she said have a nice day I thought shell indicate where to go and the personnel at the floor they were doing their own business and not asking me if they can help me with something, Im the one ask for help walking to the other department bcuz where I was nobody was there and finally someone helped me out at the time to do the payment I asked where to pay bcuz I didnt see any cashier open, the one was available it was for online orders so I asked where I can pay an a employee showed me the online cashier when I went there the girl who was in that area told me that she only attended online orders then I asked where I can pay, she told me to wait, so I waited until she finished that she went to open the other cashier and until then I was able to pay, for a moment I was thinking to leave; theyre very disorganized and the employees were not professional, they dont know if you in a hurry bcuz you have another important thing to do; they need to be more ORGANIZED and have two cashiers open for online and shopping, I didnt like my experience this time, please pay attention to costumers if you want business otherwise youll lose costumers bcuz I not sure if I want to go back, Im disappointed 😔

Review №8

2023-07-11 08:45:17

It was best buy, kind of had what I needed but not really, they did get close tho. The store was clean and big surprise the guy on the floor knew more than the geeksquad guy did!

Review №9

2021-12-19 16:20:19

Review for December 2021. Best Buy located in West Palmdale California 93552. This location has been here for at least 15 years as far as I can remember. Ive been here many many years waiting in that long black Friday line many a times. Im not guilty, to say that I absolutely appreciate the customer service they render here. Very friendly very knowledgeable staff. Keep up the great work. I really appreciate your attentiveness.

Review №10

2024-04-16 21:56:30

The service was great! Had to come back the next day because the city of Palmdale is doing rolling blackouts and when I arrived, the store was completely blacked out and they could not help customers, but I showed up the next day and was able to retrieve my item that I purchased online