Best Buy in Northridge

Review №1

2024-05-06 14:29:41

Best buy was amazing, their service was great, but out front, there is a bike stand where some unsuspecting victim will have their bike taken because of the bolts being cut, thus making the bike stand deceptive and dangerously useless, sadly just another example of a miserable experience of living in Los Angeles. Good news is itll probably be fixed after the city repairs the large hole in the middle of the sidewalk in Hollywood at Franklin Ave between beachwood and gower on the south side of the street, its easy to spot where i placed a traffic cone to warn people and visitors to the city of los angeles where tripping and falling into a hole along the side walk might not be included in their plans where a whole range of unsuspecting pedestrians soon to be victims including senior citizens, children, dog walkers and their dogs, also bicyclists and those obnoxious scooter users that now share the sidewalk with us fellow pedestrians because of the citys constant and lack of concern and diligence in making most urgent needed repairs. Better news both broken bike stands and dangerous hole in a sidewalk in Hollywood will be finally repaired after the city finally reopens the public swimming pool at the corner of los feliz and Riverside in run down neglected city of los Angeles because the pool has been closed for such a long time during some of the worst heat waves in the history of the city of los Angeles I offer a challenge to the mayor of Los Angeles a swimming race and will give the honorable mayor bass a 2 lap head start and congratulate the mayor upon the outcome of the race and to wake up from a dream of swimming in that long forgotten over looked public swimming pool to a night mare of reality that we are not swimming there but crawling along like 2 snails trying to race in a empty cement filled swimming pool. Important factual sidenote to be fair to our new mayor of los Angeles, the public swimming pool mentioned above, was closed and out of service for many years before the mayors arrival, by the looks of the rust on the rebar of the sidewalk hole God only knows how long thats been there. PS even the dog didnt want to pee on the broken bike stand where I put a zip tie to notify suckers of los Angeles that their precious and valuable possibly only means of transportation that will be stolen and sold for drugs or alcohol or somebody not willing to risk a dangerous fate of riding on public buses and subways of the city of los Angeles.

Review №2

2024-04-09 23:00:01

The store employees were awesome but thats to be expected. Best buy has been my favorite place to shop since it was competing with Circuit City. This store was well stocked and is one of the better best buys Ive been to. However, for some reason my CC kept getting declined which was quite embarrassing. We couldnt figure out why. Turns out they were running it through as an online gaming purchase which made no sense because I was buying a phone case. I have certain purchase types blocked because the kids are big time gamers. Next time I know what to do. It may be more of an issue with my CC, but I just didnt like how the kid at the cash register kept announcing out loud that my card was declined. Not cool.

Review №3

2024-06-01 05:00:36

Very nice spot. Good items. Some were rude and asked too much, but afterwards good workers and back room watchers saved me and even made up for what was done in very positive ways. (Good food and good discounts around the area)

Review №4

2024-04-28 05:53:10

I apologize to the guy before me who was angry at the customer service rep as I gave him a side eye.Dealing with the customer rep here is difficult as they don’t know how to work on the system.My problem was solved once the store manager stepped in. Glad he knows what he is doing.Never had this kinda experience at a Best Buy before. So hope the store manager trains his employee to provide better service.

Review №5

2023-05-28 04:27:21

This review is solely for the geek squad, trade in department. I brought a very old IPhone of mine that was only worth $35 for a trade in price but hey that’s better than nothing right?Melanie helped me out in the geek squad department. She was very sweet. I didn’t realize you needed to make an appointment to meet with them but thankfully they were able to add me in. It’s a very fast process as they look at the condition of your phone. They ask for an ID and take your fingerprint. It was less than 10 minutes all together. You can trade in phones, iPads, laptops, and other kinds of appliances. Check their website ahead of time for what they are accepting.

Review №6

2024-04-11 18:59:34

They never never never answer their phone. They really have horrible customer service. I need two 50 Televisions and I have just been reminded that Costco has Televisions which I didnt think of. So we are going to Costco instead! You lost a grip of money Best Buy. I heard you were having financial problems anyway. Now I know a reason why. Maybe we will see you at your Clearance sale!WAIT~! I called the Porter Ranch Store and they ANSWERED~! So they are there for you! Go to Porter Ranch!!!

Review №7

2022-11-14 16:28:23

I had a great experience at this Best Buy location while doing my online pickup order. I been to this Best Buy before but back before the covid lockdown. They changed a couple of things like the Home Theater area is now a online pickup location. When you walk into the store, youll be greeted by a worker if you need any assistant. I saw they have their Geek Squard area on the right when you walk in and also their computers area near the same area. It didnt take long for me to pick up my order, I walked to the online pickup area and they scan my QR code.

Review №8

2024-02-12 01:34:48

You love it when you have a sense of urgency and they see it and accommodate. 👍🏽I came in short of time and on the hunt for a very specific product. I gave the young man at the door a description and he was able to point me in the right direction. I was in n outta there faster than the guy that walked in before me. These guys are A MACHINE!

Review №9

2024-05-12 23:33:29

Kevin G. was a great help. He was very knowledgeable and helped with picking a specific item we needed. Thanks Kevin for your great service!

Review №10

2024-03-01 19:46:55

There was a line of people waiting and about 10 employees just chitty chatting with no care in sight. In my life I have seen great companies go broke because they forgot one thing customer service. A customer walks away you may not feel it but when several customers are disappointed and walk away the bottom line suffers. I have been a regular customer for more than 20 years and I rather buy at my local store instead of going to Amazon. Dont forget people have choices.Remember Woolworth? I do. How about Kmart or even Sear.I hope you guys get your act together.