Presentation on Map Reviews Nearby

Best Buy in Chino

4.2 (199) 3873 Grand Ave, Chino, CA 91710, United States

Categories

Electronics store
Appliance store
Computer store
Home theater store
Music store
Video game store
Video store

Location on the map

Chino, San Bernardino County, California, US

Phone: +1 909-613-6339
Site: https://stores.bestbuy.com/ca/ch...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.2

199 Reviews for Best Buy 2024:

Review №1

2024-06-20 22:04:18

All I can say for this location is I’m happy they actually had stock of the iPhone screen we were replacing. You’d figure the latest model there would be ample spare parts available but we had to go to two stores before we found one that had replacement screens. I also felt the wait for geek squad was entirely too long. On a Saturday I’d figure that space swarming with reps but to only have two and have to wait 45 mins just to get to the point of intake even if you have an appointment seems a might bit ridiculous, but maybe I’m expecting too much.

Review №2

2024-01-06 05:42:44

Excellent, excellent, excellent customer service. All staff were knowledgeable and willing to help. Fast service, too. Great job, keep it up!

Review №3

2024-02-18 02:56:17

The store manager Adam was not professional and rude. I came to the store to return an speaker that I bought it the day before in Best Buy at Fullerton as an open box (excellent) and when I enter to the door and he saw me he said that he can’t take the speaker because they don’t carry which is a lie because the carry the same speakers in the store it just he don’t want to deal with that open box. He never let me walk in to the store.I have to take again to the same store. I’be been customer of Best Buy for so many years and this is the first time that happens to me with a return never before. He should not be a store manager for Best Buy. Customer service skill zero. I hope the main corporation see this review and take action with this person. I will never buy anything again from this company.

Review №4

2024-03-05 04:45:27

I really liked the customer service I received from the young lady there. She was very informative about knowing the items there. Liked what they had there. Bought a PC, and a wave monitor with the head gear. The monitor is amazing. Clarity is off the charts.

Review №5

2024-05-27 23:32:10

Todd Varell he claimed to be the store manager, earlier today accused us of stealing, made us wake up our baby sleeping in the stroller insisting we put a speaker inside the stroller, we open up the cover and obviously nothing was found!!! my baby woke up for nothing!! still didnt believe, calls his security guy to double check again and then he just says Oh I am sorry my apologies, Best Buy you need to better train your employees!!!! My other 2 boys were scared when everything was happening!!!!

Review №6

2024-04-24 19:18:31

I went in to upgrade my phone from the fold 3 to the s24 ultra after having two failed attempts at two previous Best Buy locations. 1st location (Eastvale) said they had the phone in stock. They proceeded to log in to my account and then telling me they didnt have the phone in stock. So I drove to the next nearest location that had the phone in stock. The second location (Riverside) had the phone in stock but were not able to access my account because the 1st location locked it. The lady at the second location didnt do anything to try and unlock it or even call verizon. Then she said she had to leave. So visited this Best Buy in Chino, CA the next day and was helped by David. He was amazing! Great customer service! Explained everything to me from different plans to trading in my old phone. He was even able to access my locked account and access my nonworking phone. I am very satisfied with his service, he went above and beyond to help me. I Will definitely be going back to this location eventhough its a longer drive from me. Thank you David!

Review №7

2024-02-16 00:45:07

I literally got discriminated against for wearing my bonnet and the staff acted liked they couldn’t help me. Luckily I was already going to Montclair library to pick up a book for my studies and I got helped there no issues at all, in and out.I should be able to go to my nearest Best Buy and not have to worrying if I look too “crazy” to get adequate help.This is sad Chino please do better :(

Review №8

2023-11-13 15:30:43

This is the first Best Buy (Note:I been shopping Best Buy for over 20 years) that I have had ABOVE and BEYOND EXCEPTIONAL service!!!THANK YOU EMILIO and SCOTTIE!!!

Review №9

2024-06-01 17:54:03

Decent selection on Tvs and some on special in store only. Few items missed labeled so make sure you confirm price before getting to register.

Review №10

2023-11-28 03:49:22

This review is not a reflection on this Best Buy store, but instead focuses on the Best Buy website and how it may not accurately reflect stock on hand.This morning, I needed to replace my old cell phone quickly and purchased another using the Best Buy website after finding it was in stock at this store. However, the phone was actually in stock at the Best Buy warehouse, which required the phone to be shipped to the store I selected.I found this out only after speaking with multiple Best Buy service reps. and waiting 6 hours for the website to update the status of the order, which it never did. The rep then found another store which actually had the phone, adjusted my order and told me the phone should be ready to pickup in an hour. A few hours later, the website still showed processing and found myself in the same situation as before, but as I approached 8 hours waiting for this order to process, I figured I had spent enough time and cancelled my order.The Best Buy website needs to update its processes/software to ensure stock is accuracy reflected.So if you find yourself in need of a replacement phone, and need it quickly, I recommend calling or going to the store directly and checking if they have it in stock.

Review №11

2024-01-04 10:40:31

Lets be honest... You could buy everything through internet BUT when it comes the time to touch, feel and look for something LIVe in person, there is nothing like a real store. Plus Best Buy (at least THIS location) has nice people always willing to help like they did with me when I went to change the new Ray Ban smart sunglasses (that I had bought... online)

Review №12

2024-06-04 07:07:11

I got what I was looking for. I had bad experiences at this store with management being rude but today was a good day.

Review №13

2023-11-30 19:05:22

Had a Great time! Almost no wait time on rides! The only part we didnt care for was the food at the Minions Cafe we bought their Mac& cheese and Nachos plates based on some influencers review we found it opposite from their review.

Review №14

2023-08-14 01:53:10

Recently I went into the Best Buy in Chino, CA because I needed help with my laptop. I came in around 6:30 in the evening and ran into Alex in customer service, sales, repair. Alex was very professional, helpful, knowledgeable and patient. During the process Adam, the store manager came by to see about my customer experience? In addition to sharing my positive service from Alex, Adam took the time to get to know me and make me feel welcome. When my laptop was returned to me both Alex and Adam made sure all my needs were met and the experience was up to my expectations? I advised It exceeded what I expected and had experienced from Best Buy in the past - professional but definitely more personalized. Highly recommend this store amd staff: Alex and Adam rock!

Review №15

2018-08-05 01:05:43

We called in regarding a fridge and ended up speaking with Matt. He was extremely helpful and told us about an open box one that they had in stock with the side by side doors we were looking for. He walked through it and went over it with us over the phone telling us about the cosmetic issues. Extremely helpful. We ended up driving over from Pearblossom after they confirmed that they could deliver to us all the way over there.When we got there Matt was in a meeting, but we ended up getting Brendas attention and she helped us with our entire purchase. She wasnt even in that department! She was so helpful and nice, plugged the fridge in for us and talked us through the water hook up and how to make it work for our RO system.We were both really impressed with how helpful and nice she was. She definitely knows what good customer service is.We ended up also getting an over the range microwave that they had in stock that was open box but looked brand new, it literally had all its plastic and everything. The manager gave us an additional discount on that piece as a little token of appreciation for us also getting the fridge.Great experience all around. Would definitely recommend.

Review №16

2024-04-28 00:17:51

Emilio was very helpful and knowledgeable! Really enjoyed my visit today to this location

Review №17

2023-05-06 05:26:17

Great service. Had to replace our computer. Salesman was very helpful and didnt try to get me to spend more than I needed. Geek Squad is worth every penny. Tech brought computer to the house, set it up, transferred files, even went to pick up printer when mine was too outdated for the new computer and set that up, too. Best service ever!!

Review №18

2024-02-02 03:02:47

Horrible Service, the manager did not allow me to return an online order in store. Will never buy from BestBuy again!!!

Review №19

2024-02-29 20:36:29

Great experience on my last trip to Best buy.

Review №20

2023-11-03 02:12:32

I never never never buy from Best Buy again when I purchased my TV online their was insintif to get 50$ free gift card.I fund that later thats I have pay for that card.I try to return it in store at chino.CA the manager inform me I cant return thecard they fold me in to buy this card .This not a good business practic.They shouldint use tricks to to make a sal

Review №21

2024-03-21 23:31:27

Very bad customer service I only saw one employee on the floor

Review №22

2023-07-28 02:56:22

I asked for help with an ipad charger and they gave me the wrong one. My daughter threw the box away so they cant exchange for the right one even though one of their associates helped me! To top it off I bought a phone case and again an associate helped and it was the wrong case! I put a pop socket on it and i didnt even think twice. The case fit my phone but when i would try to put the volume up it would put it down 🤦‍♀️Now they cant return or exchange anything! 😒 if you dont know about these things thats why you ask for help. Cant come back here, just threw money away!

Review №23

2023-07-10 00:53:33

Order a vacuum at different location - came here to pickup - was told I could do curbside pickup - went online to answer questions about space number and type of vehicle - waited 20 mins and walked in to find out they don’t do that anymore- only for holidays but they still have the parking spaces numbered - no signs anywhere - very frustrating to wait for no reason - poor management - employees just hanging out with nothing better to do so not sure why that is not an option anyway - if they are not going to do curbside then take the numbers down or post a sign and let the other location know that is not an option anymore

Review №24

2023-05-05 23:23:40

Horrible customer service system. I purchased a TV and checked in online for curbside pickup. Nothing stated they no longer had it. Parked in their designated curbside pickup parking, signs were still there, nothing stating they were no longer doing it. Waited 10 min because we saw them loading big items into a customers uhaul. Figured we would be next. An additional 25 minutes goes by and we go inside to see our name up on their board as checked in for curbside pickup. Was told at the desk they no longer offer it. Ok, no problem. Asked how long they were planning on letting us sit out there before sending someone out to say something. The guy said oh no, we werent going to let you just sit, but we were loading big items for another customer. We then tell him yes, we saw that and they left 25 min ago. He proceeded to give 3 other excuses, each as lame as the first. He then had me go around to the back to get my TV and walked off with my phone when he asked to see the barcode. Not professional or courteous at all

Review №25

2022-09-11 15:35:00

Four stars only because you have good inventory. However customer service is very very poor theres like no representatives available to assist anywhere in the store. Also check out stands seem ridiculously short only one person for the whole store? It would just be easier to order online and have it sent to your home. However, there are times customers would like to see products in person and of this market seems to be unmanded at this time at your best buys.

Review №26

2022-11-11 00:50:36

5 cashiers and the service is slow. Took 15 mins after I got skipped 3 times to be assisted because the pick up clerk and customer service registers were used for everything other than order pick ups. 15 mins for a supposedly curb side pick up order that only allows you to check in if you have the app, no phone call no other way to check in.

Review №27

2022-12-08 14:35:26

The manager there is one of the rudest people I ever encountered. Im not upset that a request couldnt be done, I am upset with the attitude and tone of voice. There is a reason I stopped shopping at Best Buy years ago and she reminded me to keep it that way.

Review №28

2023-01-27 19:00:41

My experience was not great. The store has bare shelves, and do not stock many common items that they used to have. There were not many staff in the store, so requesting help wasnt very easy. In the end, I had to go to Walmart to find what I was looking for.They did have a fully stocked inventory of phones and cellular gadgets, so if you are looking for those, this is the place to go. They have a huge display with multiple employees ready to switch your plan, set up a new device, or help you trade in an old one. But for anything else, perhaps look elsewhere.

Review №29

2022-02-10 17:20:23

I like this place good quality computers or appliancesAlso you can make payment monthly love it

Review №30

2023-11-28 23:32:51

On 11/27/23 cyber Monday...worse customer service...with a male rep, I think he was the manager, and a female rep when I was about to ask for price, she just passed by and told me she was busy without stopping..I just said WOW....

Review №31

2021-12-04 21:41:25

Shameless disappointed! Who can imagine this is a brand new Lego set?! I returned it without even leaving the store!!!!!

Review №32

2023-01-24 22:50:16

I guess its a good thing, but they are always out of stock or dont have a certain product. 🤔 I wanted a tablet with a removable keyboard and pen they could have it in three days. But im inpatient and want it now. I guess that what I get for wanting the new flashy gadgets.

Review №33

2024-03-17 01:47:29

The staff was very helpful and friendly.

Review №34

2021-10-25 18:42:53

The employees are super friendly and helpful. I have been to this location many times. The employees give you all the options and are willing to help you find the best technology options. The Geek Squad is amazing when helping with technology issues and will be there for hours to help fix problems. The pickup option is fast and easy. All you need is an ID and the order email on your phone.

Review №35

2024-03-01 23:45:58

Nice store worth helpful team members

Review №36

2024-01-03 19:23:16

Clean store. Friendly staff. Great atmosphere (music playing in the store, was good)

Review №37

2022-09-26 21:53:52

I was there to buy a new monitor for my house and a rep came over and asked if I needed help there were two different models I was looking at. I asked the price of the 1 that wasnt show and he gave it to me. I chose a item and asked if it came with the cables I needed and he said it came with one but not the other. Before I could ask where to find the cable I needed he walked away without even asking if I needed anything else. I get why this store does always seem empty when I go in.

Review №38

2022-03-29 15:26:12

Staff where experts on where and what I needed. Fast as well. Check our prosses was smooth and fast. Overall all of the staff did. I did not have a good time with geek squad. I feel if you are buying geek squad protection, they should be able to fix it. For more complicated issues they did not have a clue, but anyway staff Here are friendly.

Review №39

2021-10-06 01:56:04

Better than my last visit. At least the young lady and gentleman who helped me had the good sense to tell me that there were areas in which they could help me and others in which they couldnt. I can respect and show appreciation to anyone brave enough to just say, I dont know. So they offered whatever advice they could,, the young lady helped me purchase some items and I was in and out in record time because of them. GRATEFUL

Review №40

2022-08-24 18:14:17

I visited twice to purchase an Ipad for college, and Emilio in the PC department was super helpful both times! He was very friendly, gave extensive and detailed explanations, and really gave us his honest opinion on the practicality of products that we were considering.

Review №41

2022-11-30 07:58:20

WARNING: Dont fall for their Price-Match offer. Theres WAY, WAY, WAY TOO MUCH red tape involved, just to save a buck or two. Customer Service is non-existent. Theyre ONLY interested in making a profit. They seem to ONLY value their merchandise. They think they are the ONLY retailer who stocks electronic goods. So goes my Swan-Song business here.

Review №42

2023-12-02 17:16:49

It took this store 20 minutes to pick up the phone. It’s so frustrating that I can’t reach real people to get answers anymore.

Review №43

2024-03-11 01:44:26

Got way better then 10 years ago

Review №44

2022-04-26 15:52:16

I went to the store to try to return an item I have purchase But the person that tries to help me coffee would not return it without without a receipt. When he checked on the system he found out that it was in the system but he was Confused so I asked for a store manager to help him. When the store manager arrived he was very unhelpful and Did not help at all. I was with my children by the time When he was asked if he was the store manager he stated that he was the only one Available at that time then when he was asked for the corporate phone number he stared acting weird and ask me to leave his store and walk me out to the front door when ha was at the door he stated he would knock me out on the side of my head if he wanted to. I got very nervous because I was with my kids and ask him to leave me alone then he stated I had spider on him. Then he return to the store and I stared to walk over to Wal-Mart side he then came out of the store yelling out something and stared to followed me then I told him look if you want to fight see that camera.on walmart is recording everything then he walk back to his store by that time he had taken his shirt off.

Review №45

2021-11-08 03:14:06

Your Geek Squad team at this store is outstandingly great and Edith as a manager is superb person, your lucky to have a fine employee like that. CHEERS!OH, and a happy early holidays to you and all. Be safe stay healthy.

Review №46

2021-05-27 01:12:12

Only two associates at the counter when I went. They were nice but the store had hardly no stock for my Nest security cameras. Had to order them there & pick them up a week or two later . Had Geek squad install them a week later & they were great!

Review №47

2020-08-16 23:34:42

If you need help over the phone: nonexistent. I had 3 little babies in the car and wanted to change my pick up item to curbside pickup and i couldn’t get through the phone after 30 minutes of waiting, call and recall, attempts via email or the Best Buy app. In-store service was fine.

Review №48

2022-03-04 00:42:53

Excellent!!!! If you dont have the Total tech support protection plan you are vulnerable! We purchased a drone three months ago and we were asked if we wanted to get the protection plan we were a bit hesitant but the explanation of the benefits sold us on it and we are soooo happy we purchased it. Yesterday our drone took a tumble and today Junior and Alexis from geek squad helped us out with getting our replacement! Junior took time to get us taken care of with out any issues. Junior was very knowledgeable about the coverage and helped us find the drone at a nearby store. Thank you Best Buy!!

Review №49

2023-04-11 21:06:17

Excellent customer service I went on my lunch break and the representative who helped me located my product in less than 5 min, he was courteous and eager to assist

Review №50

2020-05-14 22:38:42

Stress free shopping experience!Ali from Geek Squad assisted me with an item exchange I had to take care of today. He answered my questions and concerns by looking up my item information and protection plan. Really made the whole process easier. Very grateful to him and the rest of Best Buy crew for their great work. Thank you.

Review №51

2021-05-31 04:06:20

Update the website guys. That way, when I search online @ the Best Buy site I wont get to the store only to be toldGee, were sorry the two items you came for we dont actually have. Let me call the Moreno Valley store and ask if they have them in stock.....Let me get this straight, Best Buy hasnt updated their website for awhile even though an entire Geek Squad and assorted managers are available in store during business hours every day of the week.This is an ongoing issue, make sure you call before you arrive for In Store pickups folks.

Review №52

2022-02-22 04:21:34

So helpful, I bought a projector for Christmas for my husband and he hadnt been able to get it to work (no pic only audio)we finally took it in today and Geek Squad were able to help me really quick!! Now he loves his gift!! Thank you!!

Review №53

2023-09-26 15:03:31

Went in specifically for the geek squad and they answered my questions quick and with accuracy. I was in & out within 5 mins.

Review №54

2019-01-25 14:48:52

Have no fear. Ive always thought shopping at BB as one notch better than buying a car, but helping my sister buy a TV was almost pleasant. Pedro was our salesperson and he was knowledgeable without being pretentious, giving us time and space to talk and decide while being there when we had a question. He explained complex terms well. Definitely recommend him. Didnt interact with other personnel, but it all seemed pleasant and easygoing.

Review №55

2022-10-03 08:38:54

I went with my grandson to exchange a gaming head set he bought that was still under warranty he thought... Not covered so he bought another one,,, THE MANAGER MADE HIM A SPECIAL DEAL ON A NEW HEAD SET Service with a smileGREAT People work at Best Buy...

Review №56

2019-05-10 21:22:52

Had such a great experience. Purchased a new TV, sound bar, and router. Each service personnel walked us to each location, assisted us in our choices, and walked us through options of what we needed versus extras. No pressure, no upsell. Just great info and room to decide. Highly recommend this location. Will be back again, and again, and again.

Review №57

2019-12-03 20:04:16

Went in on Cyber Monday and it was crazy!! I went over to the online order pick up desk and was explained that my order was not ready, even with emails and it stating that you can pick up within 1 hr of ordering. Michael at the desk was very helpful in giving me options and explaining. He went above and beyond to help me get my items. I went to the mobile area to get my S10 activated and Verizon was having problems activating phones. Ryan, Ramon, and Melissa were very knowledgeable in what to do, patient, apologetic, kind. Even though it took 3 1/2 hrs to get everything completed, they got it activated and even set it up for me. These are the type of people who are awesome in a horrible retail day like cyber Monday and problems that are out of their control. Their manager should be grateful for employees like this!!! Thanks everyone!!!

Review №58

2018-08-21 21:20:53

Went there to check out a camcorder, noticed that no one acknowledged me while walking onto the store. Walked around for 10 minutes before finding the camera I was interested in. During the whole time I was in the store no one I mean no one asked if I needed any assistance. However i observed my surroundings in the store and the actions of the staff others walking in were greeted and asked if they needed service and made themselves available. So not only did I not make a purchase I will not be back in that store! What happen to the friendly staff as if and quality service?

Review №59

2024-03-04 14:27:31

Fast and great customer service.

Review №60

2022-07-16 05:29:05

Once youre able to get inside the store, its a lot better, though inside selection is actually limited. I ordered a fan online not realizing they had it in stock because I chose curbside pickup. Thankfully, it came 3 days early than expected. But the parking lot, oh my gawd, is a nightmare, and this alone is something that will definitely deter me from coming back. People are rude assh*les who are hangry for In-n-Out, desperate for Walmart deals or Sams Club. On top of that, they dont stop at the stop signs, I literally had to tell a car to STOP with my hand in my front window today because it was MY TURN to make a left turn! AND this white old Karen was literally honking at me for five minutes because she decided she wanted to back out, at the same time I was trying to leave. She was all about to get out of her car and start a fight, when I literally had to gesture that I was trying to leave, but the cars wouldnt stop. Jesus Christ! Oh gawd, not to mention the DARE kids out front trying to solicit donations from you. Not sure if I can do that again. Im just going to order online if I can help it.

Review №61

2024-04-04 20:57:47

Typical Best Buy experience

Review №62

2022-03-12 03:01:08

Caesar was a life saver. Went there to exchange an item. Unlike the other manager who wouldn’t take a few minutes to speak with us. He took time out to come and actually listen to us while I could tell he was on his way out from his shift. Really appreciated his care and service. Thank you very much

Review №63

2023-12-16 19:38:24

They had exactly what I wanted. Great prices and great service.

Review №64

2019-12-27 17:47:10

A very good place for your electronics and appliance shopping, but the follow-up customer service can be improved. In my opinion - when you tell a customer you will check with a vendor and let the customer know the outcome - you should make a good effort to follow-up - not make excuses. :-)

Review №65

2021-09-08 21:29:44

I bought the washer and dryer in May, and they said it would be delivered in June. But only the washer was delivered, and the delivery of the dryer was postponed to July and then August. It is already September, and there is no news yet.When I was buying home appliances, they recommended me to open a best buy credit card. After I paid all the fees in one go, the credit card was still charging me. I went to the store to ask, the staff said they could not help me and asked me to call myself according to the phone number on the credit, but if I want to pay, I don’t need to ask just pay☹️☹️

Review №66

2021-07-23 01:58:01

I ordered an item for in store pick up.I get notified today that the item is delayed. Funny because I went to the store and it’s sitting on the shelf. I could literally take it to checkout.I asked the workers, how is it delayed if it’s right here? They said, oh if you want this one, cancel your online order and rebuy it. Insanity and laziness at it’s finest. I called customer care and told me the same thing. How useless and pathetic of a policy?I shouldn’t have to do your job for you.I’m not cancelling my order. Do your job.

Review №67

2019-02-13 06:31:40

Two reps assisted me today. Nicole & Stephanie and they were both absolutely charming and Delightful to interact with at Best Buy. They answered all my questions and were patient with each one that I had as well. Definitely recommend them and this company for great customer service.

Review №68

2021-08-10 15:45:50

FINAL UPDATE: Upgraded my review from 1-3 even though I had to drive back 19 miles (Gas Not Cheap), but the sales rep who handled our problem had a great personality and even though he needed to get management to assist, he made us forget the inconvenience. Turned out the oringinal receipt was not complete because it had run out of ink, so they just needed to reprint it. The original complaint still stands as they never called me back: No Customer Phone Service. You sold my son a game card, but did not give him a code to activate. At least, we cannot locate it on the receipt and have not received an email. To top it off, you have no operator to take calls. Had to call twice after being disconnected from the 1st call with zero progress with the automated system. Second call I chose to receive callback which they claim will be appx. 12 min. we shall see. Either way, extremely inconvenient. UPDATE: The automated system just called me back to say we couldnt reach you at the scheduled call back time, we will call you in 10 min. and hung up! UPDATE #2 They NEVER CALLED BACK.

Review №69

2021-12-14 23:25:55

I bought a very expensive Sony TV in store. The delivery company chickened out on delivery day, because of rain! I checked on line for the same TV the store had charged me $200 more than their own online Best Buy advertised price! Wow! Not such a Best Buy! It’s a cancelled buy now!

Review №70

2022-03-27 21:41:21

If Best Buy is going to have a greeter at the door. It should be somesome that has manners and is able to articulate in an effective manner. Thats not the case here. I was seeking a cable for my older camera to transfer photos. I am a Senior citizen and I asked politely and was responded to in a negative rapid fire fashion. Does anyone in this store know how to say good afternoon Sir how may I help you? Followed in laymans terms (not computer terms) that what I am seeking is ( I am sorry Sir we do not have that particular item here in stock) who hires these people? Never again this store. I will go online from my computer related buys !

Review №71

2021-09-11 20:35:13

Good help in some areas of store not so good in others. Still like that theres somewhere I can go and see what Im purchasing before I buy. This way absolutely the best air conditioned store Ive ever been in, which was awesome.

Review №72

2021-10-21 11:03:25

We stopped by the Verizon store in Chino to purchase a new phone. They didnt have any in stock and didnt care if we made the purchase. Just the opposite at Best Buy. Theyre were helpful, talked about options, they joked with us and smiled. They had product in stock and it was a bit doing business there on this trip.

Review №73

2023-07-12 22:52:37

Do not purchase thru Amazon and have items picked up at this location. It doesnt work. Got confirmation email stating my order would be ready in 6 hrs at this location. They have no idea about my order.

Review №74

2022-09-22 02:20:13

Literally no help in this store. Waited for more than 20 plus minutes. The guys chilling in the middle area doing absolutely nothing. Every employee who passed me by looked at me and did not provide help. Worst Best Buy I’ve been too. Worst customer service.

Review №75

2022-11-27 00:40:25

Although the gentleman that helped us was very helpful, we found out our Best Buy account has been closed without any notice from Best Buy. Also an item that listed as available online was not available.

Review №76

2020-08-19 01:13:34

This Best Buy in Chino Hills is a decent store to come and shop at. Ive only been here once but the staff has been patient and takes their time helping and making you feel the same concern you have for your purchase(s). One of the girls there in the computer department is SUPER KNOWLEDGEABLE with her department. She explained and shared the pros/cons of each of the it we were considering to purchase. GREAT experience. Thank you much Best Buy Chino Hills.

Review №77

2020-02-13 05:30:35

Watch out for their restocking fees. Theyll scam you out of your money. Returned a gift less than 30 days after purchase cause I didnt like how big the watch was and they charged a restocking fee. Decided to keep the watch and they wouldnt cancel the return and said they would sell it back to me for what the price they returned it for, but if I returned it in 30 days or less, Id be charged a restocking fee again (so twice!). What a ripe off!

Review №78

2021-05-31 17:46:04

It was a GREAT shopping experience. I found what I was looking for; and at a reasonable rate! I needed speakers for my PC. Disappointed with the price & quality of sound from Target and Walmart, I was satisfied with my purchase from Best Buy and their Custome Service.

Review №79

2020-06-08 21:39:13

GeekSquad operatives are completely unhelpful. I kept trying to schedule an appointment through their website, kept getting kicked off, when I FINALLY got a hold of a representative on the phone they say they dont have the capacity to make any appointments because they were full, and that I should try again through their website. Thanks for the run-around; I would not recommend this service to anyone unless you have time to kill.

Review №80

2023-10-28 08:28:22

My favorite Best Buy to go to, great customer service and helpful.

Review №81

2023-11-12 23:06:21

Gabriel was the most helpful sale person there he answered all our questions we bought 2 tvs and sounds bar for the one the in the family room that was 55 in lg oled and a 32 in samsung for the master he was kind and friendly no pressure he deserved a raise he the kind of sales person you need you need more gabriels probably go see him again if I need anything again

Review №82

2020-08-25 21:47:36

I went through their process online and received a trade in value for a very good but old laptop. They did not honor the online value when I took it in. The customer rep was not helpful when I mentioned that I did exactly as instructed online. So I was unable to trade in the laptop. They undervalued it by $170. And actually went I checked online at home, the processor in the laptop is still selling for more than than their website said was trade in value, even used. So bestbuy would have made a great deal today and I would have been taken advantage of.

Review №83

2022-07-05 11:42:21

Best buy in Chino always has the best customer service personnel, return policy and Geek squad professionals. There is nothing that they cannot repair. They are knowledgeable and well trained.

Review №84

2020-08-18 19:06:19

I came in because I wanted a price adjustment for my laptop I bought on the 9th. It went on sale this last weekend for $200 off but I work at a hospital and was working 7am-7pm all weekend and yesterday. I tried calling the store during whatever breaks I had in my shift and finding a way to get in contact with this location to no avail. This morning I chatted online through the Best Buy website and again, they told me I had to go in store. I went in, waited for about 50 minutes of team members figuring out the situation. The lower team members are in no way at fault but it is the manager, Edith that is problematic. Rather, she drank her Starbucks and had the team member run back and forth between us to relay her answers to my questions. I asked the team member how I was supposed to come in this past weekend when I was working before and after store hours to which he walked over to ask Edith. She snapped at him and he came back without an answer. Im never the type to give negative reviews but in this case it felt necessary. She refused to walk about 10 steps to talk to me personally and I felt like I was a hassle in a store when theyre getting my business.

Review №85

2019-12-10 14:53:08

Im a tough customer and they were excellent in helping me return and assisted me with several exchanges with ear buds, after 4 exchanges and their great patience I have a set of headphones in my budget and are exactly what I wanted and even more than I expected. Thank you Best Buy!

Review №86

2023-03-21 01:07:06

Great customer service. Both salesmen helped me on the floor. I have to admit it was a great day for customer service at Best Buy .

Review №87

2020-09-23 04:38:26

I have yet to have a bad experience here but yesterday was top of the line when it came to overall service. Junior in the TV department is one heck of an employee. I came in because I needed a laptop since mine is basically done and Ive been wanting a soundbar and although computer appointments werent available i expressed interest in working with a team member who would be able to help me with both. I already knew what I wanted, I just needed help deciding which version of the product to go with. after confirming my appointment I was assigned to junior, and he helped me by demoing all the sound bars and with no shame by turning them all the way up to ensure that I was picking the one with the best sound for me, I got a great deal on a Sony that was on sale. I also expressed to him that even though the sound bar was a bonus I really needed help with the laptop especially because Im finishing my final course for my second grad degree and am currently consulting multiple businesses so after having invested in a 5tb hard drive I realize I also needed an upgrade and equipment. I was stuck between two different models of the Microsoft Surface line and ended up going with the one I knew I wanted but was having trouble just going for it, I was also able to customize the laptop and I chose a keyboard with a fingerprint reader and I was able to choose the slim pen versus the regular pen and I was able to get a dock as well which would include an HDMI connection which was really important to me for presentations as my current laptop has that feature and I would be losing it migrating to the new laptop. I also mentioned that I was looking for printers but I still needed to research them more because I didnt really know much about it but that I wasnt planning on doing too much printing more of scanning and emailing and he seemed to be very knowledgeable and printers as well as he was in computers and sound bars so I ended up going with a pretty moderate priced printer for at home use but nothing over the top but whats great is that I didnt think about the ink and researching it after having already purchased the printer I found that the ink is reasonably priced as well even for the color pink so Im definitely happy with that investment. Overall junior took the time to work with me and listen to my needs and what I was debating on and what type of equipment I already had and he got me everything I needed and wasnt pushy at all in fact he kind of kept me from overspending but I did walk out with a couple Grand worth of merchandise and for the first time I dont have any buyers remorse because I know that not only I needed these things but that I got a team member that made me feel really comfortable about this big purchase and I dont regret the sale and I look forward to picking up my laptop and keyboard and printer on Saturday and hopefully stopping by and saying hello to Junior and thanking him one more time for his service. Thank you to this guy for always being great about returns Ive had as well and the selection of product is always on point.

Review №88

2019-08-13 18:18:11

Been buying online and picking up in store. Great service!The only reason Im giving them 4 stars, is that this last time I bought an unlocked phone up be activated with Sprint. So, as soon as I picked it up, I walked over to their phone service area to have it activated.They couldnt activate it since they only carried Sim cards for iPhones 😐.

Review №89

2020-04-09 18:41:58

I am trying to replace my TV. Geek squad shorted the gift card value to replace the TV. I called the store to ask for help and they refused to offer any assistance, refused to take the old tv if I dropped it off, and then hung up on me and now if I call it rings and then hangs up. VERY UNPROFESSIONAL. I understand that there are limitations to what services can be offered now, but my complaint is about how they handled the call and my concerns. They were not understanding, accommodating, or pleasant. Hanging up on customers and refusing their calls is a very childish and extremely unprofessional method of business.

Review №90

2021-08-25 03:34:58

Although Ive always love Best Buy. Went to buy a TV. Stood there for 12 minutes with no one coming to help us. Even after I ask for help.. Bought my TV at Sams club.

Review №91

2017-11-26 22:14:51

I originally was shopping online for a radio to replace in my car. I was trying to avoid going into the store at all cost prior to purchasing it and arranging for the installation. Attempted to get support through the online portal and had a very bad experience there to begin with. I finally got a nice young lady by the name I believe was Jessica Hernandez via the Best Buy chat, after dealing with the geek squad that said they couldnt help me. At the same time I was chatting with Mrs. Hernandez I was trying to get a hold of the store to see about installation, after trying for about 25 minutes with the assistance of Jeff Perez that is their phone support, I was hung up on or the calls was never picked up. I then proceeded to drive to the store, bear in mind it is a 15-20 minute drive from my house. Spoke to a Manager of which I dont recall her name, she passed me of to Jon Ordoñez who was able to confirm that the radio that Mrs. Hernandez suggested was in fact a radio that would fit in the car. I made the purchase and Jon did help me with the installation fee but, was unable to have it installed same day. So we set up an installation date of today, I did receive a call this morning but no voicemail, so I thought it was just to confirm my appointment for today, I did call back and again went the circles through their phone system. I arrived early as always to find out that the tech called out and he is the only one in the entire store that does installations, hard to believe that a company this big as Best Buy does not have a back up plan for their loyal customers. To say the least I am very disappointed in my overall customer experience.

Review №92

2021-08-24 14:02:34

Every time I order something to this store to pickup, I get a message saying that my item(s) are ready to be picked up. Only to get to the store and the employees say “the item isn’t available or out of stock”. Every time. Smh. Waste of time waste of gas. Manager(s) just as clueless. No explanation given to the customer as to why it keeps happening and solution to the problem. Just get back in your car and drive away. Horrible customer service

Review №93

2020-08-29 03:00:43

We just had the worst experience at this store. If you need an item from Best Buy I suggest you drive to any other location, but this one.We went to exchange a CO2 canister for our soda stream machine( we are new to this) because we were given a used canister in another BB location, only to be treated like common thief.My husband, who is a respectful, well spoken professional for another retail store ( so he knows exactly how to provide customers service) was the one who was treated like absolute garbage by Albert, even after we showed the purchase of the canister we made a week ago and after been able to check the account we maintain with BB through the years, spending hundreds of dollars.I would hate to see how this so called ‘Manager’ treats other customers that goes to this store. Definitely left a bitter taste for us, certainly will think twice before going to this location.Remember if you go, Albert is the name, if you want to be treated like garbage.

Review №94

2018-04-29 10:17:29

I think this Best Buy location has really up their game. Service on the floor was great. Lots of help finding things and the layout makes it easy to get around. Prices were very competitive and I found what I needed quickly

Review №95

2022-01-22 09:45:03

Had a hard time returning a defective product that was purhcased within 14 days.Spoke to the Manager or whomever was at the door about returning a laptop that wont start.He looked at me with a blank stair and sent me to Geek Squad. Walked over and got different reasons and different attitudes, trying to pressure me a return fee of $200 and later on dropped down to $100. Whereas I was still within 14 days of purchase, and kept on telling me different reason for this return fee.I told him the reason I am returning is becuase of the malfunction and it wont start, and I looked up online, which seems like a common SSD problem. The guy at Qeek Squad eventually provide the refund and said that model has been experiencing similar issue.Eventually I had it returned.But I shouldnt have to explain the Bestbuys policy to them for more than 4 times, while they kept on presusure me with attitude and reasons about this return fee.Honest Advice, use Bestbuy as place to look for fiscal product, and buy it online like Amazon or somewhere else. And if I didnt know my rights, they would of charge me.

Review №96

2020-09-22 15:50:08

I decided to do business from this location because of my poor experience with the Montclair store but nope! Still the same poor service. I called the Geek Squad department inquiring in cell phone insurance. The representative put me on hold for over 30 minutes and never came back to address my concern. Really Best Buy, is this the best you have to offer!I see this company going down the rabbit hole, following Circuit City into bankruptcy.

Review №97

2017-05-30 16:33:42

My experience at this Best Buy was seamless. I went in for a specific product, had immediate assistance from a knowledgable staff who was actually wearing the product (iwatch2), and checked out in no time. The whole process was positive and efficient. The store is definitely visually appealing. Great job!

Review №98

2023-04-29 02:12:29

Had a hiccup with a transaction. Store manager Roman I believe was able to get it to work despite the mix up. Good service.

Review №99

2018-12-09 18:57:35

Purchased a JBL speaker yesterday for Christmas gift, I just want to thank Angel from Best Buy for going an extra mile to help me choose the best speaker. He also informed me about their sales going on. He provided the best customer service with a great attitude. Thank you Angel and Best Buy!

Review №100

2018-07-19 20:27:45

Poor service. Nobody working service department. Only one person working the center service department. Some of the people working the floor werent knowledgeable to help me. It appears that there are charges for help. Even with help putting on a new screen protector on my phone. Now i have to go back a second time because they sold me the wrong size. What kind of service is this.

Review №101

2017-12-20 04:04:53

Top notch customer service from Pierre and Nick of the Geek Squad Department. Thank you for helping me out with my Surface Pro 4. They went above and beyond to find resolution to my problem. I was able to leave for my trip with my SP4 on hand.....These individuals deserve credit and should be recognized for what they do to their customers....they represent the Best of Best Buy......

Review №102

2020-11-30 18:15:04

Worst service ever!Waited for my product at the curbside for 70 minutes, I called to the store and they did not answer in over 25 minutes. I had to get off my car and went in the store to get my product. This place does not protect you at all, neither they get accountability for their mistakes. Bu the way, this is the 3rd bad experience with Best buy, so it was not an isolated case.

Review №103

2018-06-01 01:05:14

Came today to get an external battery, I could only find a couple, but an Employee,Jeo, was so helpful... He actually took the time to go to the recently unloaded boxes, got a few and showed me all the other items for me to choose from. I am very satisfied and grateful. Keep up the good work Jeo!! Excellent customer service.

Review №104

2020-09-13 06:16:50

Had my CPU checked. Made appointment and was help at scheduled time. Our receiving agent was very personable, he explained the process and answered all our questions. Service was excellent.

Review №105

2024-03-21 22:40:20

A good source for my tech needs

Review №106

2021-08-22 02:08:20

I remodeled my kitchen and I bought all new appliances at Best Buy Samsung Worst thing I ever did had them 2 years but really only a year and a 1/2 because they werent installed because the kitchen wasnt done Ive had the refrigerator repaired 4 or 5 times the stove twice microwave once dishwasher is not working at all now and I have to get it replaced And I thought about upgrading and and I went into the store today and its like $800 to upgrade And I bought the warranty on everything Never again

Review №107

2022-06-02 03:50:29

Gave so hard time to return, they tried to kick you from one department to another, and another, and another, and finally when went to a manager named Jose or Juan in Chino store, who had so bad attitude and unrespectful! it passed a due day!! because of their kicking game!! and still not resove your issue!!! worst customer service ever!!! could give negative star if available.

Review №108

2022-01-29 21:22:08

Terrible. They said our drive up order would be ready in 4 minutes. 30 minutes later, they finally came out with it. No apology, nothing. Ever since I picked it up, Ive been inundated with texts, and emails to pick up my order, or it will be returned on the 1st of February!

Review №109

2021-04-09 23:48:17

From the door to the floor, including the Geek Squad the employees at the store are exceptional which is not a word I use lightly when posting a review each person that has helped me over the last 2 to 3 weeks has resolved my issue helped me to select the appropriate product that met my needs and I HIGHLY recommend to the public if you want the top of the line service along with quality products the Best Buy here is a 10 plus across the board check it out!

Review №110

2018-07-12 17:32:20

I went shopping for a washing machine. I looked online til my eyes teared up. I then decided I needed to touch and feel such a large purchase. I went to Lowes, and stood around for an hour waiting for the guy who actually knows this stuff. I got bored of waiting when he wasnt on time, so I went to Home Depot, recalling that they once had a lead over Lowes, because they once upon a time tried to retain knowledgeable sales people... I walked around for an hour there, too. I went to Best Buy, and within 10 minutes I had a person assisting me who knew enough to describe the process and what most customers end up complaining about. I also caught the tailwind of a sale that gave me 18 months of 0% financing and 2 gift cards. Thanks for staying in the brick and mortar world, Best Buy.

Review №111

2016-08-16 19:08:23

Ever since I started online shopping, I rarely go to Best Buy for my technology needs, but sometimes youre just missing that one cable or you just want to try something out before buying it. Thats where Best Buy comes in.This specific location is pretty awesome. They dont have everything in the world, but they have tons of displays and the employees are generally helpful when the store isnt too busy. Plus theres a Walmart nearby, so its a super convenient stop after you finish shopping there.

Review №112

2024-01-29 23:55:13

Jorge at Geek Squad saved the day again!

Review №113

2024-01-23 23:31:00

Workers are friendly and atmosphere is nice :)

Review №114

2020-09-16 23:55:08

Is the Covid policy at Best Buy: Dont answer phone calls, make it damn near impossible to communicate and close early? This is the 4th Best Buy I call and will wait on hold for 20mins+! I mean, what the H! Believe me, Id shop somewhere else but Bezos cornered the market online, Frys is basically gone and Best Buy is sadly one of the few brick & mortar places left.

Review №115

2023-05-07 09:27:51

Everything is well organized and their setup playing Forza with a steering wheel and pedals was super fun.

Review №116

2012-12-30 19:31:45

This is the New Best Buy, that used to be off Peyton in the Costco shopping center. I went there about a year ago and purchased 2 Dell desktops for my parents. The service was great! Ive been a loyal Best Buy customer, buying almost every appliance in my home from them. However, when I went to this new location on Saturday, I was met with a totally different experience. I took 1 of the two desktops in to the Geek Squad because it had stopped booting up. I was met by a GS rep who, 1) wasnt geeky at all, and 2) seemed extremely uninterested in the fact that she had a job to do. While trying to explain my issue, I was interrupted 4 or 5 times (put on hold in person) so she could discuss her lunch plans with fellow employees. At one point, she just stopped caring completely and decided that youll just have to check it in, pay the diagnostic fee and any fee for the repairs. I felt like I was dealing with a used car salesman(woman in this case), who was about to swindle me for potentially more than I bought the desktop for. Keep in mind, it is still under warranty! I spoke with the stores general manager (hanging out by the front door) who 1) wouldnt help me, 2) refused to tell me her name and hid her name tag with a clip board. Morons, dont they know that good customer service is the way to a mans wallet? (I was about to buy a MacBook Air while I was there, but decided they didnt deserve my money- the Apple store was sufficient)DONT SHOP HERE! As soon as you fork out the cash they stop caring. The Best Buy in Costa Mesa, however (where I went directly after, having had better experiences) immediately and professionally assisted me.

Review №117

2016-02-20 00:43:17

If Im looking for a quick Best Buy fix, this is the store Ill come to. Since its quite a bit smaller than most Best Buys, you may not find everything on the shelf, but usually theyll have things stored in the back so make sure you at least ask before leaving.Best Buy is also good for their sales, especially when theyre on games. The last time I was in this store, I found a great Dell laptop for $730! Believe me, it was a steal!Dont forget to sign up for a Reward Zone card if you havent done so already. The card will give you points every time you purchase something. Best Buy will then add those points up and send you gift certificates to the store! Since we purchased some of our big items here (LCD TV, refrigerator, etc.), we get some decent amounts back in store certificates. It also works well with small purchases AND youll receive coupons in the mail and via email that will give you anywhere from 10-15% off selected categories of merchandise. SWEET!

Review №118

2020-05-24 18:50:05

So they are only offering curb side pick up due to Covi19. So I placed an order and was told that the wait should be about 45 to 60 minutes. Its been 2 hours and Im still waiting. I cant get anyone on the phone. There is no help, at all. I wont be shopping at best buy anymore...

Review №119

2021-06-05 03:11:16

Sometimes best buypromises more than they deliver. If you have an issue and need to talk to any one in customer service. They seem to want to transfer to someone else.

Review №120

2020-07-07 03:07:21

I went to buy a refrigerator today at BB Chino Hills and I was greeted by representative Grayson Iwasaki. He was incredibly helpful, went totally out of his way to help me. Superb customer service. I definitely rate him a 100. Great asset for your company and I got a great fridge arriving soon.

Review №121

2019-05-17 22:49:36

This place has it all. The selection was not as great as back in the day, but enough to keep you looking. Right now as it stands, Frys is much worse. Their aisles look Soo empty, you immediately take out your phone and start shopping at Amazon. Thats why I end up going to Best Buy, and they now started to carry more and more computer parts. They have a wide variety of computer parts, some basic, some custom but it makes me happy nonetheless to see Best Buy doing something to try and bring in people.

Review №122

2021-09-24 01:37:22

Every time I’m there, no one wants to help me. I wanted to purchase some Airpods, and they told me it would take 30 minutes. City of Industry and Montclair are better stores. Those stores always came up to ask me if I need some help. So that’s where I bought my gaming laptop and iPhone. Screw Chino. If I want something from Best Buy, it’s worth the trip to those stores and NOT Chino.

Review №123

2023-02-11 01:58:51

Sold me an open video game when I came to return they tried blaming me that I opened it and whatever else manager is a tool I’ve bought 3 computers, 2 tv’s and like 4-5 PlayStation 5’s and countless other items but I’m trying to rob them for a $70 video game ridiculous!!!!! Will never shop here again

Review №124

2018-11-28 04:33:48

Chino Hills Best Buy has employees with great attitude no matter the weather or the holiday. I really enjoy going to this store to shop, buy and pick up electronic goods. They have a very great attitude towards customers.

Review №125

2019-12-21 01:48:26

Matthew was such a wonderful Santas Helper in finding the perfect gift for my Son. He was so kind and professional and most informative on everything I needed to know and understand.We love Best Buy and your deals cant be beat. All our electronics and cell phones and printer needs plus gifts of all kinds are right in one place. GO MATTHEW AND TEAM BEST BUY CHINO!

Review №126

2023-01-16 23:18:05

Went today to Purchase a Tablet. Associate Josh was trying to get me to Purchase a iPhone Tablet and I told him i wasnt interested in it. I wanted a Samsung instead. All he did was INSULTED ME. I have NEVER been TREATED like this at any Best Buy. I did tell the GREATER what he told Me and hopefully hell never TREAT another Customer like the way he TREATED ME.

Review №127

2022-10-29 00:46:09

Pre ordered a F game since late August to be released on October 28 and of course, they dont have it available. Absolutely unprofessional, be careful on this store, they play with your time and money.

Review №128

2022-03-20 21:38:31

Solid products. A tad disappointing that so few dishwashers were in stock [the 1 we wanted would need to be ordered and arrive in June] and had to wait just under 3 weeks for install.... Overall Solid though

Review №129

2020-02-10 03:11:00

Its best buy. Its decent. Nothing to write home about. Not the greatest selecting, price gouging, and god awful tech support services combine for a I dont have two weeks to wait for Amazon technology shopping experience.

Review №130

2021-02-06 23:42:33

Great prices, not enough employees perhaps. So hard to get help, and when I tried to speak to someone over the phone, waited for 30 min no answer so just hung up. So will keep shopping here for sale items.

Review №131

2018-08-02 20:47:36

David Acosta with the Geek Squad is the real deal. Provided excellent service for my head unit installation and was super cool and patient during the whole process. Best employee!

Review №132

2019-12-23 18:43:08

Customer service needs a lot of improvement. No one helps with questions. I have to search for an employee to help. And its a mission to find someone. So unprofessional for a big corporation to go away from customers first. More training is needed with the employees on hand.

Review №133

2018-04-30 03:56:26

All I know that the days walking at the mall is over stores are getting smaller and the items you want to buy can only be bought online there are times I just want to walk in the store grab what I want like a CD read the songs check out the merchandise,touch it feel it hold it look at it carefully and buy if you want it no all you see is pictures and if you like it you order it online and have to wait a week and if you want it now you pay more to get it same day service. Times are a changing

Review №134

2021-03-21 22:04:40

They are pretty normal in terms of their customer service, which is a good thing. There is very little I expect from this type of store other than to get the information I need about the product I am purchasing, or thinking about purchasing, and this store provides that assistance in a courteous manner.

Review №135

2020-01-16 02:05:36

My jeep got a new stereo... awesome install free

Review №136

2021-02-13 09:38:53

Its alright. The place is kinda a mess in the video games department. Also due to covid getting anyone to help you kinda sucks. I come here once in a while but my go-to location is the one In Montclair. Montclair location Just seems more overall organized and they have more in stock of what you are looking for. The selection here leaves alot to be desired.

Review №137

2022-02-02 04:20:55

Looking for Samsung Watches for me and wife. Got so much help from staff person who knew a lot about the watches and helped us decide on best buy! Bought 2 Galaxy Watch 4s

Review №138

2020-09-13 02:52:48

Im very happy with my 65 inch Sony TV plus Soundbar a bundle deal great price Im especially impressed with my sales representative very smart very intelligent very knowledgeable very witty couldnt ask for a better sales rep five stars for my representative also thank you Best Buy...

Review №139

2017-10-02 22:47:30

Appalled. That is the first word that comes to mind when speaking of the customer service from this Best Buy location. We were questioned twice on the validity of my service dog, who while we were waiting patiently for assistance was lying at my feet unfazed ( as service dogs should be ) by any of the distractions around her. Also, to clarify she had proper tags / attire labeling her “Service Animal”. When we asked for assistance the employee walked us over to an aisle, looked at the shelf and simply said “we don’t have any” and walked away. If it were not for Michael and Cathy (employees) who attempted to assist with looking up the product we were inquiring about, I would not even give this location a star.

Review №140

2021-09-05 19:33:44

I hope there is 0 star.I have been having a dispute with Bestbuy through bbb.org since July 15.Throughout the dispute process, Bestbuy has charged me 3 additional times on my credit card without my authorization. Almost everytime after me rejecting their resolution on bbb.org.That’s retaliation??I have never dealt with this kind of disgusting customer service in my life time.A person from their execution resolution team told me Chino warehouse has received the product back on August 2/3rd. They have confirmed they have received my return package. Yet today, the dispute I started with my bank is still under merchant review.Bestbuy abused my credit card authorization again for the third time on September 2nd, charged me 2 times the original price.Why are you still in Business???

Review №141

2021-01-22 04:15:07

Trouble free experience the sales girl at the appliances was very thorough and helpful. Sorry I didnt see her name tag to give her props, but good job young lady!

Review №142

2019-04-18 06:39:16

My wife and I purchased a refrigerator, oven, dishwasher, and range hood here. Albert immediately saw we needed assistance and found out the best deal by comparing with our stores like Costco, Amazon, Lowes, and others and was able to lower the price for our bundle deal. If youre in the inland empire this particular Best Buy is worth checking out.

Review №143

2019-02-26 10:53:33

Best Buy associates are always the most helpful and courteous people. The one in Chino hills is no exception. I had already purchased my item online. As i got to the pick up area i was helped. The inventory person was at lunch but the guy that was helping me went checked for my item and was back in no time to print my reciept so i could get my T.V. it took me longer to find the correct door thats located in back of building. The person that gives you the merchandise was also very nice. He loaded the T.V into my car for me. I can say it all went well with todays visit.

Review №144

2019-07-15 04:12:57

We bought this homemade printer for only 70 us. This is really economical. The recharge cartridge costs 15 us. Ideal for home, school work and work impressions. I recommend this store!

Review №145

2016-04-28 23:17:23

This Best Buy is clean well-lit and it has lots of options of electronics. I usually dont wait in line too long here and there is quite a bit of parking in front. The only thing I dont like about Best Buys in general is the security people at the door that make you feel uncomfortable when you are exiting.

Review №146

2020-10-12 23:27:49

You take an item in for repair. It’s under warranty and then they want to charge you 1050.00 for repair on a 800.00 computer. They claimed liquid damage but I do not keep my computer near liquid I do not allow liquid in my office. It’s my opinion that they just don’t want to honor the Warrentee because most likely they make less from manufacture for repair than they would from a private person. I would not recommend them for any repair on any device.

Review №147

2020-12-09 02:06:33

Always enjoy shopping here.

Review №148

2022-12-02 23:54:07

Been to the GEEK SQUAD section of this store and was attended to restore my IPhone7+. Johan even gave a courtesy call when my phone was restored at promise.

Review №149

2019-12-12 02:38:52

Great place to get electronics awsome deals a little busy on black friday and they did say online order pick up in 1 hour on black friday specials then i got to the store and they said it could be 2 or 3 days to get my order thats if it doesnt get canceled because it first come first serve but i was able to track a laptop down at the store in montclair and the person helping in line said 4 or 500 other people in front of me waiting to get their order filled too. But then i complained about the whole 1 hour fullfilment promise and said I found one here so they took it to the back and expedited it for me so i was happy.

Review №150

2018-07-19 20:46:27

Big box electronics store. Has a great selection of phones, computers, tvs, etc. Everything you need electronic in one place. Let with the apple representative and he was extremely helpful and didnt pressure us into a purchase. He just gave us what we needed and answered all of our questions.

Review №151

2021-04-10 19:07:22

I always experience excellent customer service as expected from best buy. Staff are very knowledgeable and they do a great job of helping you make an educated purchase.

Review №152

2022-02-22 06:55:02

Their curbside pick up is quick and easy; you just check in when you arrive and a few minutes later an employee is there to deliver your product.

Review №153

2021-09-19 10:02:54

It’s a Best Buy. I would never spend money here because everything is overpriced but it’s a great place to check out OLED TVs to see how they perform in highly-lit environments before you purchase one online.

Review №154

2017-12-10 03:47:48

Zero stars if I could. DO NOT BUY APPLIANCES FROM THIS STORE, nor the two Brendas or Albert from this store. When something goes wrong like say with the delivery I waited a week for, the delivery people will lie and tell you the refrigerator you ordered wont fit through your home access doors without ever pulling the fridge off the truck. Probably because its Saturday and they had personal stuff they wanted to do. So then when you physically go measure the model yourself on the showroom floor, and match it up to your door proving to Best Buy their deliver guys/company are WRONG, the sales associates will tell you their hands are tied to get the delivery to come back and do nothing to correct their mistakes. All in the meantime you are loosing over 300$ worth of food. Not to mention wasting an entire day and 4 peoples time, who came to help. But will do nothing to correct or fix their lazy employees mistake. Not even a next day delivery. Nope. Nothing. No loss compensation for the food. No scramble to expedite our delivery to come back. Not even a phone call to try and make something happen. Oh and the manager insinuating this is our fault because we told them not to remove the door handles, which is a blatant lie because we not only suggested that they remove the door handles as a solution which would have made the fridge fit just fine but also offered to remove our front door. Not only is this bad customer service on a normal day but seriously INSULTING when the manager is making this statement in an insinuating way that we might be lieing. So I say to the Manager, why would I tell them to not remove the handles to get my fridge inside, and have it hauled away as a result, when I am standing here because I want this refrigerator to be delivered today BECAUSE I AM LOOSING TIME MONEY AND FOOD AS WE SPEAK FAVE TO FACE and I am asking you to make that truck come back. Are you implying I am lying? The Manager says, I am just telling you what the notes say. This was totally unneccesary to even say in the first place because its clear the delivery people lied by what was happening and the fact that before the delivery even left my house we were on the phone with Best Buy. Not only is this the most ignorant thing I have ever heard someome suggest but the absolute worst thing the Manager could have said in a heated moment and worst Customer Service and Customer Relations EVER. WORST expierence EVER. This is my third major appliance purchase this year from Best Buy. I always buy at the Eastvale store. The one appliance I buy from this Chino store, went HORRIBLY wrong at the fault of the delivery people, Best Buys sales person BRENDA. The the icing on the cake is the Manager Albert who had the audacity after everything we went through to tell me his hands were tied. Sorry bout it attitude is what we paid over 2 grand and over 300 dollars in food for. WORST Customer Service I have EVER expiereneced. Not only will I NEVER EVER EVER buy another appliance from this store, but due to the third party deliveries that Best Buy chooses to utilize and will not take responsibility for when bad things happen with said deliveries or delivery Company XO LOGITISTICS, I will NEVER BUY ANYTHING FROM BEST BUY AGAIN. Want to know exactly what happened in full detail? Just wait because I will be printing my story EVERYWHERE and all over social media. Hope it was worth it Chino Store.

Review №155

2019-08-04 00:25:09

Best Buy had one of the items we were looking for (remote replacement for out almost new tv), but unfortunately they did not have the other (tablet 10-1.) Amazon here I come.

Review №156

2022-02-16 06:58:31

I brought an iPhone to repair the screen, appointment I made through the Apple support app to an authorized service provider, the staff asked each other if Apple has warranty when you buy a device, at that moment I knew I should have gone to an Apple Store and not wasted time

Review №157

2021-11-11 18:14:32

Nice people. Willing to spend time helping you till all your questions are answered. They were out of a product, and directed me to another Best Buy.

Review №158

2021-03-12 00:46:47

Got a computer that I wanted paid for protection on it paid for one on one instructions for it. Now only 3 days after I got the computer they are telling me that they are not doing 1 on 1 instructions at this time an everyone in the store knows this so I was sold something I cant use..

Review №159

2022-12-01 02:15:11

Good, went to get a t.v, I bought on line ( best buy) and picked it up, the people are very helpful and friendly, its clean and well lit, good overall vives.

Review №160

2021-01-05 18:16:38

Omg so I wanted to post this because I felt like I was taken car of and for once during this pandemic got beyond awesome customer service and day by day updates.ps...I’ll try not to write a novel lolSo I naught the new gaming laptop in March the new ACER Nitro 5 the fully loaded model not base..Anyways since were all remote now I figured I’d buy the top of line gaming even though I’ve never payed a game on it it was strong and fast and intel core was quick 5 months into it when our presidents are battling over votes and investigation and pandemic benefits being at stake all the feelings and tensions were high...I closed a deal using the laptop “paid in full deal” was excited showing off on Snapchat and the laptop slowly started to malfunction keys slowly started not working then the screen went blank...my world ended.I lost receipt and hadn’t naught a big purchase from Best Buy before well not only do they have all records unlike if this was frys or Walmart and I lost receipt I’d be screwed,well not only did they do all the warranty leg work but they took the computer told me play by play how long it would take my options in event if they can’t fix it etc I didn’t have to mail it to them or go through this whole mess of calling acer or anything Best Buy did it all and assured me my info on laptop everything will be there and that they will fix this being it was only 5 months old they took care of me as if I was about to buy a new computer.they were honest and upfront no games or weasels trying to have me buy new one or anything.needless to say we drive 40 miles to come to the chino hills Best Buy just for the customer service and attention and care.we need to help each other and slow down and listen and understand and care for one another.anyways in the most of all this darkness and uncertainty and scared,everything got fixed and they gave me hope so yeah thanks Best Buy you guys are in my heart that computer was the life line to being able to provide for mine and you guys made it possible.I’ll be in next week to get about 600 in stuff headset mouse other things so see you guys then ;)

Review №161

2016-12-22 02:13:19

Staff is clueless and rude. I used to go here for car audio. At the time the technician daniel was very knowledgeable and professional. The last time I went they told me he was no longer with the company. Brought in my laptop for service but the geek squad associates were rude and I decided to take it elsewhere

Review №162

2021-04-14 01:31:00

This is one of the worst place to come for apple support. Geek Squad tech are worthless you will be better off googling the issue yourself. I honestly regret buying my devices from them. Learn from my mistakes and buy direct from Apple or Amazon.

Review №163

2019-09-16 22:32:39

I normally go there to get my electronics and stuffs but yesterday we received such a bad service, the person who help us doesnt know what customer care is.... she spent the whole time in her phone, laughing and texting while we were just waiting for nothing... didnt get what I wanted and got frustrated for the bad experience...

Review №164

2021-11-27 05:06:09

Im impressed with the service and friendliness of staff that worked in this Best Buy location especially Albert. Hes very customer friendly.

Review №165

2018-06-24 23:36:50

Nothing ever in stock. Staff is somewhat means and you hardly find them helpful. They do match price but they are very annoyed about it. In order to compete with the trendy market there is alot to improve

Review №166

2022-03-13 20:37:57

Staff is friendly, but theyve told me incorrect things multiple times. The products that they have are also just alright.Update: Emilio knows his stuff!

Review №167

2017-08-14 18:03:11

Albert was great help he was one of the managers who solved my problem with my camera issues and gave me great customer service! I am an avid Best Buy shopper and he made me want to come back!! Thank you Albert!

Review №168

2021-03-18 01:36:11

Good customer service however every time I try to purchase something they never have it in stock for some reason. The African American man who works in computers tho is super nice and helpful:)!

Review №169

2021-12-09 21:52:51

They have the worst curbside pick up. I’ve been waiting for 30 minutes. The reason I don’t get off is because I have my baby sleeping in the back and that’s why I chose curbside. This is the second time this happens to me and the last. I’m taking my business to other stores

Review №170

2021-05-15 03:48:33

Clean, good prices, great service, but they need to fix the check out set up. They had just to cashiers, but they have three lines, so one line gets skipped.

Review №171

2019-07-04 23:16:56

Jazmin and her co-worker were just awesome in the cell phone Department... I would like to make sure that the manager commends them for doing such a good job and being so patient

Review №172

2023-10-14 02:52:27

Bought microwave, good price for medium size microwave. So far so good.

Review №173

2022-09-25 16:50:39

Picked up my xbox series x from here curb side pick up. The guy came out really fast and handed me the box with a strange smile... lol

Review №174

2018-08-31 16:38:02

Very organized Best Buy. When I went, they were undergoing renovations and moving things around. However, the staff were very helpful in helping me find a very old Camcorder to DVD converter that was still present at the shop.

Review №175

2018-12-31 01:44:19

Very friendly, knowledgeable staff that helped me with my questions. Got everything that I needed. Store was packed, but check out was quick and the check out woman was very nice!

Review №176

2022-03-02 02:53:12

I was looking for some coaxial cable splitters. They had a small selection, but the store is more for the modern HDMI & USB connections.

Review №177

2019-08-19 21:36:41

Worst service ever. The representative would not help because I placed my order online, I explained that I needed a relative to pick up the item in store she hung up, and I have called 5 times she forwards me to the survey section. Wasting my time if she doesnt want to help why is she working there.

Review №178

2016-01-01 20:52:27

Employees arent very knowledgeable here Montclair has more employees that know their stuff, here they dont really is why I just help myself since Im in IT already and probably know more than they do Once in awhile youll find someone that does know their stuff so I usually end up testing most of the workers until I find that person then just ask for them and everyone else I dont bother with. I know how this sounds, but its how youll actually get any help. Do, your research on the product online first then go if you have more questions find someone that knows their stuff on that item if that person doesnt, move on to the next until,you find them.

Review №179

2022-05-04 02:14:05

Had to take a device in to the Geek Squad. Had an appointment. Was checked in and wait was minimal. Explained everything thoroughly.

Review №180

2019-01-16 17:11:54

All the latest gizmos and games, none that are absolete here. They do carry dvds that are older tho just gotta look.Reason for the 1/2 rating its that Best Buy in general is Kinda pricey.

Review №181

2020-09-27 06:40:37

Fast service. Best buy will price match any website price. Plus if the price is lower within 14 days of purchase, Best Buy will return refund of difference price.

Review №182

2019-02-22 02:15:38

I bought a laptop top today and Courtney was so helpful. I got everything I needed to accomplish all my task needed. I recommend this place and honor people that more than help you.

Review №183

2020-11-17 07:23:21

Good store, should carry full line of build it yourself computer parts. From cases to mainboards, to cpus, memory, harddrives, lighted fans, etc, in a dedicated area. Update: some Best Buy stores now carry more computer building parts. 08.20.19 Update: Stores only open to 6pm, major inconvenience, if youre a night shopper you might want to order from Amazon instead. Last time I checked Covid doesnt punch a time clock. They need to resume 8pm closing time. I feel they are taking advantage of no competition. Complacency comes before a fall, just saying. 07.15.20 Update 11.16.2020 Best Buy has resumed 8pm closing time on most days.

Review №184

2017-01-08 15:04:23

Great location where every employee knows what theyre doing. Never had an issue finding what I was looking for. Also love the fact that I can order in store if they dont have what Im looking for in stock.

Review №185

2020-08-04 02:28:44

They were out of just about every portable speaker I was interested in, although they were busy in other departments. I guess because of the COVID-19 their suppliers are not making products to shop to them.

Review №186

2019-04-26 23:52:19

There is a difference between good customer service and annoying service. Best Buy employees are so annoying, they dont let you look around without asking if help is needed about a million times.

Review №187

2019-12-05 08:03:15

Nice store with great deals. Scratched several items off of my holiday gift list. The staff was very nice and had a team type relationship with eachother.

Review №188

2020-09-15 14:50:55

Understaffed. Unapologetic for wait times to get assistance. Instead rated them as a 2 star for the stated reason. Theyve significantly improved since then.

Review №189

2021-09-02 23:08:24

Great selection of televisions. The geek squad is always helpful. I bought my last 55 inch Samsung television there.

Review №190

2020-12-03 20:37:21

Horrible!!! I order an item to pick up. Its been days and nothing still waiting. Oh but my card was charged with out a problem. Called the store no pickup. Definitely no customer service there. Horrible!!!

Review №191

2024-05-17 04:45:43

EVERYTHING AND ANYTHING YOU WANT

Review №192

2019-01-02 20:36:37

Great place to get electronics and good quality affordable SSDs. Only complaint I have is that Im now waiting for a refund for a device which is now taken cared by Google. No response yet from them....I want my $800 back

Review №193

2018-09-22 18:56:09

Went to get a vent mount cell phone holder and they have a great selection. The problem is that they are not together, went to at least 5 different isles to see them.Poor store lay out.

Review №194

2021-04-30 00:41:15

Bought a tablet from here, employee wiped it down with a dirty towel put it in a bag and gave it to me. When I got to my car and took it out it stunk up my vehicle and I had no choice but to return it and purchase elsewhere.

Review №195

2019-03-07 00:34:46

Has some of what you might want but is usually pretty messy and disorganized, at least in the departments I browse. They also dont have a lot of selection since this is a low volume store. I often find myself going to the Eastvale location instead, seems like they usually have a better selection

Review №196

2018-12-03 06:58:46

VERY overpriced!!!! They do have some cunning sales people though!! VERY good at their job of selling cheap sell phones at not cheap prices...I would recommend being on your toes when purchasing anything from there.

Review №197

2022-10-22 22:36:50

This particular store, had some really friendly and knowledgeable teammates. They were a big help

Review №198

2024-05-18 14:11:04

Good customer service

Review №199

2019-04-04 23:35:43

Common comes from several experiences. Just have a purchased items there have gone back to ask question. Thats our very unprofessional and if they know anyting they still tell you that they dont know. It used to not be this way. But has been getting worse by the day