Presentation on Map Reviews Nearby

Best Buy in Duarte

4.2 (199) 1470 Mountain Ave, Duarte, CA 91010, United States

Categories

Electronics store
Appliance store
Computer store
Home theater store
Music store
Video game store
Video store

Location on the map

Duarte, Los Angeles County, California, US

Phone: +1 626-305-1839
Site: https://stores.bestbuy.com/ca/du...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.2

199 Reviews for Best Buy 2024:

Review №1

2024-01-21 06:30:39

This was a mixed visit. After checking online to make sure they had what I was looking for was in stock I headed to the location to pick up my gimble. They have plenty of parking and I was greeted when I entered and asked what I was looking for so he could help me get to the area where my product was. After searching high and low I was unable to find what I came for. I went to the cashier asking if maybe it was behind the counter. The gentleman looked and checked the floor and returned to tell me I should go to the Pasadena store because he couldn’t find the one at his store. He then told me that I could ask someone else at this location but they won’t find it. Feeling a bit frustrated I asked to speak to a manager. Sebastian came to the rescue. I explained my problem and frustration. Sebastian asked me to give him a minute to look and within minutes there he was with my gimble in hand. He rang me up and was very helpful, professional, and kind. Ten out of ten recommend getting help from Sebastian. Went back to return our opal ice maker and it was a total nightmare. Erwin was nice and helpful but the greeter at the door SUCKS! I hate this new service they stop you at the door and interrogate you about where you’re going and if you try to just walk in without anybody addressing you, you can forget that they stop you and question you this is very intrusive and it almost makes me not want to shop in the store at Best Buy 10 out of 10 does not recommend please change this policy immediately it sucks and the people greeting at the door are extremely rude. Major power tripping.

Review №2

2024-05-04 17:54:55

I tried to get a battery replaced in my Iphone. You make an appointment with a call center that who knows where it is located. After the appointment i spent 20 minutes on and off hold to confirm they had the battery in stock. No such luck, impossible to speak with anyone at the store. I go to the store and 4 people standing around in the Geek Squad area and get immediate help. They tell me they don’t have a battery and if i want to order one it will take 3-5 days and i need to leave my phone until the battery arrives. No deposit, can’t pay for the battery, just leave the phone. They are doing their best to continue to drive people online.

Review №3

2024-03-05 16:55:19

Eventually got the help I needed, but customer service was lacking. I understand when employees are busy doing something even when they are not with a customer, but a simple “hello, I’ll be with you in a few minutes” or other acknowledgment of my existence would go a long way.

Review №4

2024-05-27 01:14:39

Went to sell an old phone and get a new one. Employees helped me with the process of uploading data. Couldnt apply my points very disappointing. Products are a little overpriced.

Review №5

2024-04-28 01:55:34

Seemed too quiet for a Saturday evening. Im only a sale shopper.. and I didnt see much of any sales. Its going to be increasingly hard to keep stores like this in business because of rent and higher minimum wage in California.. people like me will just be content buying off of Amazon. What people dont understand and thats because home economics is not taught to kids anymore is that when you start raising wages.. everything else goes up. Or when the government, for example the current one, doesnt like oil or gas and they tax it higher.. transporting our food and other stuff goes up in price.

Review №6

2024-04-19 03:47:09

When to make a payment and the workers there fallow you around like you are going to steal something 🤔 then went to the bathroom and one off them fallow me and when got out he asks if I need something. Jaja is the worst best buy worker .

Review №7

2024-05-09 03:32:23

Bought a TV online through the BestBuy website and the TV does not work when I plugged it in. Brought it to this BestBuy and they wont accept the return? They told me to go to a different location and return it there. What is the point of this BestBuy if I cannot return the TV I bought online to this store? What a waste of time.

Review №8

2023-04-20 00:34:56

My sons Birthday today Jay your employee made it memorable and made him so happy with his phone purchase he did the job of 4 people even though I am not happy that BestBuy has limited staffing. Either way one person made the sale of 4. Employee of the year Great job. I hope he is appreciated at Best Buy. 👌

Review №9

2024-01-16 19:03:58

WORST customer service. No wonder it is so slow here. Waiting for cell phone help for 20 min after being told he will help after he finishes with a customer, employee walks away to help cashiers with no line. Then asks if I still need help after I practically follow him to cashier. Manager says that standard protocol modeled after Apple. What a great store.

Review №10

2024-03-04 00:46:23

Called ahead to make sure what we wanted was in stock. We were told it was, and when we arrived, it wasnt. The rep in the store literally says, No one inside this store answers a phone. You talked to someone overseas. It is insanely frustrating that no one lets you just talk to a human being in the place you need information from. May as well just order from Amazon.

Review №11

2022-04-17 16:32:31

Best Experience. Sebastián is an awesome, knowledgeable, courteous and extremely helpful product specialist in appliances. He help me narrow down the search for a washer and went out of his way to schedule the delivery. Thanks!

Review №12

2023-08-26 03:46:37

Stephane is the best employee ever, helped me to set up my Apple Watch and earphone. Love her! Give her a rise!

Review №13

2023-12-05 23:35:09

This is regarding the Duarte location but Im assuming its all Best Buy stores. They have the worst customer service. I dropped off my cell phone for a simple repair at 3pm on Dec. 5th 2023. The Geek Squad doesnt close until 9pm and yet they said the phone wouldnt be done until the next at around 1pm because the Geek Squad doesnt start working in the morning until 11am. Why doesnt Best Buy have people working in the morning, and why do they not have enough staff to get things done faster?!So 1pm the next day came and went and I heard nothing from Best Buy. I tried calling but instead of getting someone in the store, I got someone in India and they said that they could not transfer me to the store. They did agree to contact the Geek Squad and ask them to call me for an update but I never heard from the Geed Squad even though a request was put in. Its now 4pm and I still havent heard from Best Buy.I went online to check the repair status since I couldnt reach anyone at the store, but when I put in the work order number, theres no record of it in their system and so I was out of luck there as well.The other place I was going to take it to for the repair said theyd have it done in 2 hours; I wish I had gone there. Were over 24 hours and Best Buy hasnt communicated with me in any way, and they have made it impossible for me to reach them.When I talked to the Best Buy customer service in India, they said that even if I wanted to talk to someone in sales about buying products, they said they cant transfer me to the store. All calls, sales calls and product information calls, all have to be done with customer service in India. Unbelievable!People are going to get tired of their awful customer service and I expect to see all Best Buy stores shutting down for good at some point, because I know my family and I are done giving them business.

Review №14

2023-12-10 07:39:21

Greeted at door. They asked if we were looking for anything. I told them what phone & they told us to take a seat & theyll bring it to us. They brought 2 phones to us, one new & the other an open box for us to choose. It was so fast that we were in there less than 20 minutes.

Review №15

2024-01-09 06:48:41

Great to see appliances and other things in person. Good selection of tech needs. You can also see if items are in stock before you go in store by using the app.

Review №16

2024-04-10 15:03:44

Had a few questions about getting a new phone and the salesman had all the answers and was really friendly about it.

Review №17

2023-12-13 18:10:45

I really do not like posting negative reviews like this. I am a long time resident of Duarte and I want this store to succeed. Somehow it manages to stay in business even with the extremely poor customer service. I was in again on Monday 12/11/23 to pick up a gift. Many employees standing around. Sometimes 2 with 1 customer. I try to find SOMEONE in the area who might be able to answer a few questions, but even after looking directly at 2 employees nobody wants to move. So I take 2 similar products to the checkstand to A) check price because there was no price on the shelf and B) explain the difference between a JBL Flip 5 and Flip 6. Of course I have to wait in line. Finally I get to the register and all the employee could do was check a price and tell me that one was newer.What makes the newer model better and worth the higher price? He didnt know.Sorry Duarte Best Buy, I think I am done.

Review №18

2022-11-22 02:44:41

This past weekend I bought an office chair. The boxes arrived badly damaged. The box was packaged very poorly with part of the chair exposed outside. I decided I wouldnt bother to attempt to assemble the chair since it was obvious that it was a returned product and no care was exercised in the re-packaging. I paid for a new chair. So I returned the package and requested the delivery of a new chair as I paid for. They complied with my request and will send me a new product. Ill keep my fingers crossed.

Review №19

2024-04-28 19:22:31

Thank you for clean my MacBook Air 11 inches is work super fast .Thank you again!!!

Review №20

2023-09-11 01:15:15

I recently had to replace the screen inner protector on my Fold 4, as it started peeling off. I went to Best Buy for the job, and I must say, they exceeded my expectations. The service was incredibly fast; they replaced the protector in just 2 hours. The installation was flawless, and my phone looked as good as new. Im thoroughly impressed with Best Buys expertise and efficiency in handling this issue. If youre in need of any tech-related services, I highly recommend Best Buy for their fantastic job!

Review №21

2024-06-15 05:16:05

Not the greatest experience online, however in person the staff is amazing.

Review №22

2024-05-25 14:34:27

We found what we needed easily with the help of the front door greeters.

Review №23

2023-11-25 21:32:09

I was looking for a OLED TV and I thought I found one here. I saw an add online for an open box for a 65 OLED Sony TV for $1,000. When I arrived I inquired if I can look at it and the employee was nice and helpful but could not find it. he went to speak to another associate and the other associate said they messed up and incorrectly advertised this product. apparently they did not have it in stock because an employee made an error when typing in ther inventory. this company should honor their prices advertised

Review №24

2023-12-02 02:34:39

An absolute joke and worst example of what an employee can be. I went in for a quick purchase of an ( Rode ) wireless microphone’s unit and was meet with an employee who’s name was not given or used ( Male dark brown Complexion short black hair ) standing next to a ( White Caucasian white hair male ) in electronics on 11/26/23 and was look at and immediately was profiled. as soon as the male, dark brown complexion, short black hair ) saw me grab the item immediately grabbed his radio as I read his lips, he reported through the radio to watch out for a male Hispanic describing me. I immediately then approached him, asking him if he wanted to hold the item while I stood in line so that he would be sure that I was there not to steal the item. He immediately felt under pressure and began to immediately try to counter my opinion by saying that him and his male white Caucasian team member were just standing there talking, but that was completely not the case. I then began to make my way to the register area to pay for my item next to my wife as he radiated in the entire mail team members to the front to try to escalate the situation when I realized he was walking to the front to make it a bigger issue. I then walked over to all of the mail team members of Best Buy that were standing in the front, including the mail, who began the whole altercation. He was more apprehensive than me when I was the one who was offended for being racially profiled after he suggested. another team member to open a cash register and make me do my purchase and for me to get out of the store I immediately called my wife out of line and asked her to leave the item behind because I don’t contribute to companies or let alone employees who try to racially profile their own ethnicity or race so therefore, for the past month, I have returned every and all items that I have made purchased from that location simply because of this disgusting and awful behavior of an employee who feels he has the need to racially profile paying customers for minimum wage absolutely disgusted and appalled..

Review №25

2024-04-16 05:10:44

I like this bestbuy store. lots of parking, spacius and employees are generally nice. On line order pickups are easy and fast. Employees generally dont try to sell you stuff, and just simply asks time to time if I am looking for something. Good store.

Review №26

2024-05-02 15:42:08

Staff helped us, and we do appreciate them.

Review №27

2023-10-31 18:54:29

Best Buy in San Dimas needs to educate their employees. We bought a Kindle and the employee doesnt know to order and ship us the CORRECT SIZE for it. And their selection is horrible. Choose from two. Very disappointing.

Review №28

2023-09-23 00:21:14

Horrible customer service. You call and they tell you they have the item. You arrive and none. Are the government giving gas away somewhere? If you call, is like a central and they have no idea if the store has the item. Terrible store, missing Frys and even Radio Shack had better customer service.

Review №29

2023-12-25 00:02:00

Damn william is having a bad day on christmas eve. Did not even offer a bag with my $200 dollar purchase LOL. Zero customer service

Review №30

2019-02-26 05:56:04

I went for 3 things: a Solo brand backpack/briefcase, a Boogie board LCD writing tablet, and a new phone case for my LG Stylo 4.Got the Solo backpack. Even though it was on sale, I paid more than I would have if I had it shipped in one day via Amazon.Also, they didnt carry the LCD writing tablet they used to carry. They didnt carry any LCD writing tablets at all.My phone has been out 7 months - I got it the week it was released for sale to the public from cell phone carriers - and they didnt have any cases for it.Overall, 2 stars because I felt like 1 of 3 items made it a wasted trip, and the 2 separate guys that tried to help werent knowledgeable even about where my phone case would be located or about the phones on display.The pic I added is of a phone on display that the guy who was in that section had no clue what it was and came over to check it out, too.Really disappointed in a store I used to really like.

Review №31

2023-11-12 04:38:00

I was here picking up an online order and appreciated the friendly sales associate behind the counters polite greeting and the stores relatively quick item pickup process.

Review №32

2020-09-04 08:35:33

20 minutes and no help, was ready to spend about $1300 on a drone, but ended up walking out!

Review №33

2024-06-02 17:41:53

The staff is very helpful and knowledgeable.

Review №34

2023-05-16 07:03:45

Purchased a Google phone and within week the volume button 2 the volume button had popped off (not their fault). On return was informed that there was no coverage for defects but I could puchase insurance. Then there would be a $200 deductible plus an ongoing charge of $10 a month. Went to U break I fix and it was less and repaired in 3 hours which included another problem I hadnt noticed. Quick to sell and questionable follow up!

Review №35

2023-07-05 06:07:24

Inventory was low to none on what I was looking for but was able to find an alternative. However, my disappointment was during check out. Waited in line for about 20 minutes. No one came to assist the cashier who was handling an exchange and store pick up. Eventually someone did come to help. Next time, I will order online for store pick up.

Review №36

2024-04-09 07:15:25

The food is good but the price is too much 😫

Review №37

2023-10-22 16:44:18

Purchased dishwasher and installation, noticed it wasn’t draining so I checked out installation closed. I saw that it wasn’t screwed into the upper cabinet and tilts forward probably causing it to not drain. The bad thing was I tipped the installers $20 each. And other reviews are correct it’s hard to get decent help when you walk in. They don’t read reviews

Review №38

2023-06-19 22:31:38

Horrible service and misinformation, Brought my phone for warranty repair, and the geek squad was not helpful. Was told that removing the screen protector on my Galaxy fold 4 voided warranty. The lady said that the information was on the contract when i bought the phone and that I should go read it. When I contacted another representative at the cellphone area, they told me the same and then said that removing the screen doesnt void warranty but that I had to go to Samsung directly. These women didnt know what they were talking about. Horrible service. Total waste of time, not worth buying here this company will soon go out of business like circuit city.

Review №39

2023-08-14 20:05:07

August 14, 2023Today, 12:35 Handsome young tall Jacob helped me with a question I had on my IPhone. He’s terrific, smart, sharp, personable and polite to name a few And definitely a bonus to the store!

Review №40

2022-11-04 08:26:21

This is my empty time buying from Best buy. They changed their format for the extended warranty which is very smart and very economical. The people at the duarte store are the most wonderful. People are very accommodating and very nice. Thats why I keep coming back.

Review №41

2022-11-03 22:09:10

My family and I really enjoy going to best buy to check out the latest electronics and to buy video games, headphones, computer accessories, movies and so much more. They are usually pretty well stocked in most small things, but the larger or more popular new items tend to be sold out. The best buy nearest to us in Duarte is a bit smaller than other best buy stores so we do have to check out other store locations regularly. The staff is usually very nice and helpful, but wait times for help can be a bit long due to them being short staffed. Recently we went to try to order a refrigerator. It took almost 30 minutes to get help and the style and options we wanted couldnt be ordered in store, so we had to go online and order the fridge ourselves. That was a bummer. Overall its a good store.

Review №42

2024-01-09 01:28:05

Sales person and the geek squad guy were very helpful.

Review №43

2022-11-02 23:26:16

The worst, I ordered phones through the website. A few days pass and I get a notification that they are ready for pick up. I get my phones ready by factory resetting them and head over. They didn’t have anyone working the phone section so I have to come back another day, mind you everything is paid for already. How is it the middle of the day and you have only one person scheduled to cover the phone section and they call out. Now I’m not only waiting time but more money to drive out of the way to come here not once but twice. I definitely feel like this is extremely unprofessional and a huge inconvenience for person who uses their phone for work. Last time I will do service here

Review №44

2022-10-26 23:05:33

The place has unprofessional staff that doesnt want to help anyone. Also you have to get on a cue to ask a question about anything you wish to buy. I went there on a Sunday Evening 1 hour before closing and nobody was there maybe 10 people and I still had to check in and take a number.was trying to buy a notepad and went somewhere else.place is a joke. Pasadena store is 100 times better.

Review №45

2023-12-15 01:07:51

Best buy has great customer service but not enough people working in the geek service area. For repairs

Review №46

2021-12-06 16:13:15

I went to buy a charge and sync cable for a external hard drive although I saw a few employees standing around talking it didnt seem as they were to eager to help. I asked one employee he directed me by saying those should be over there to the left I spent a few minutes up and down aisles still no one asked if I needed any help. Finally after about 15 minutes of wandering and asking 3 different employees someone Finally found my cable. I feel employees should of been more customer service and knowledgeable of where there products are located.

Review №47

2023-08-03 17:04:21

Good price for some items. Not too many people. The staff are very friendly and nice. Convenient and easy.

Review №48

2023-05-02 23:49:30

I just bought some very basic, JVC plug in headphones ($19.00) for Zoom meetings, but when I got them home I put them through their paces with a wide variety of music as well as narration, and was not disappointed.

Review №49

2023-08-29 22:41:00

Place was empty which is good I wanted to quickly get in and out and I did employees were super helpful and nice pointed me to the right direction and everything.

Review №50

2022-12-26 21:13:59

No customer service at all. Employees would rather talk to each other in their own little groups and not help the customer. Best Buy would be better off as an online only site since employees dont want to work.

Review №51

2024-02-19 20:57:58

People very helpful and friendly. Thank you

Review №52

2022-10-18 15:57:28

I always enjoy going to bestbuy even if Im not going to buy something. This time I was treated very badly by the seller. It seemed that he was in a hurry even when there were no people in the store. Everything else was fine

Review №53

2022-11-04 12:08:47

Sales staff seemed bored. I went for a specific item during a slow time evidently with staff dispersed around store in small chit chat pairs. Disinterested is perhaps the atmosphere my perception was at that time. It seemed odd and in contrast to my past experiences at any BB I have shopped at in the past. I guess the experience was meh.

Review №54

2024-06-12 17:18:57

I didnt do anything so idk

Review №55

2019-08-06 17:40:37

I tried to purchase a printer for my office. I got next day delivery. They tried to deliver it after we were closed. They called me on Sunday saying they had my package at their store and asked me if I still wanted it. I arranged for them to deliver it on Monday between my business hours. The package did not come. I called on Tuesday after receiving an email saying there was a delay in my order and when it is available they will ship it to me. I called the store. Got to talk to someone and she said she had to transfer me. Well she put me back to the automated telephone service and it would have been at least a 15 min wait to talk to someone. Since she didnt tell me why I was being transferred or to whom, I hung up and called back. It took me 7 min to talk to an actual person. After she looked up my account, she put me on hold to see if they had my package back from the carrier. I have been on hold now for 16 min with silence. Horrible customer service! I have had bad service from other Best Buys before, this is the last straw. I will not be purchasing anything from them again. They are not the cheapest. I chose them this time because I needed my package on Saturday, Monday at the latest. Now my business is suffering because they can not get their act together.

Review №56

2022-05-22 16:22:21

I try using the Geek Squad for my phone repairs; forget about calling the store directly, it goes to a call center, and they know little. I walked into the store and was told I needed an appointment and must have one; ok, I went to try making and work, which would not be available till three days later. I had my phone screen repaired elsewhere.

Review №57

2023-10-06 18:31:13

Evening: Only one person scheduled per department, getting help finding something took 20 minutes. Then another 10 to check out with only two people ahead of me in line

Review №58

2022-01-22 14:16:27

Two employees, Sarah and Maria provided high quality caring customer services. Maria answered me and my wife questions about refrigerator even though she is not assigned to this area, the above and beyond attitude is Maria honestly disclosed she could provide what she knew. its rare to find honest salesperson in todays marketplaces.Sarah helped us to check out the refrigerator, like Maria, completely transparency and super patience to explain the other adds on services, such as warranty, haul away, connect the water hose etc. Pleasant and respect are rare found in customer service industry. In uncertainty pandemic time, its a good idea to meet Sarah and Maria at Best Buy store where they can give you a sense of humanity, even if you do not plan to buy anything.

Review №59

2022-01-20 04:09:25

Not many products available or knowledgeable technology staff. I give one star because I had to sign in to receive mediocre help searching for a product. It was a long time waiting to be helped . Mean while the employee signing people in was just relaxing around the monitor while I spend my time waiting for help. Please train your employees to multitask and be of service to customers. If I was in charge of this store the employees would be fired because. Most of the people here at this location are lazy.

Review №60

2022-02-13 19:26:30

First stop was at the geek squad section. Sarah was very polite And helpful with all of my needs. 2nd stop was at the mobile department with Stephanie. She was so nice and helped with with all of my purchases and went above and beyond to get me what I need. Good experience at Best Buy of Duarte 👍🏼

Review №61

2022-05-08 07:09:35

I noticed a major upgrade on the overall customer service. The staff is super friendly and very helpful.Pity that overall in store SKU count seems a lot less, meaning a lot Less items to check out.

Review №62

2023-11-17 02:09:43

Got immediate help to find the products I needed. The new phone charger works great!

Review №63

2023-04-05 23:34:34

DANGERIf you decide to get the extended warranty and plan on buying a lot ( and I mean a lot of products)TVs, cameras, Phones, game consoles, and a ton of other merchandise)DO not let the service laps 31 days because you will lose and AND THEY REFUSE TO reinstate it.The email goes to spam and by the time I found out it was 38 days.I will never buy products from them, I have a ton of other choices.THANK YOU best buy, great customer service.

Review №64

2019-11-18 01:35:26

Slightly slower store compared to some other best buys so you always have someone available to help you out with any questions you may have. Ive been helped out my Manny several times who works in the mobile department but he knows a lot about other products! Always look forward to being helped by him.

Review №65

2020-01-16 03:11:00

Customer service needs improvement. I ordered something online on 12/24/19 and to my surprise, the iPhone charger I purchased was a used charger. I discovered this on 01/14/2020 when I decided to use my charger while on the train. Charger was not charging . Today I went back to the store to exchange it, and to my surprise, they said I couldn’t return nor exchange it. I don’t really shop at Best Buy and wasn’t familiar with their 14day return or exchange policy. The cashier gave me a nasty look like if I was trying to steal something. I then asked to speak to the manager, which she called, he was kind enough to override and do an exchange but they charged me the difference in price. Originally I paid 14.99 for the charger online with a free four month subscription to Apple Music, and in the store it’s 19.99 with no subscription. I then told him to please refund the money back to my card because it was unfair that I received something used and now I have to pay the difference, it was either that or nothing as he explained and I was forced to pay the almost five dollar difference . Their employees should check items that are returned instead of just reselling these items to the public. If I choose to buy something again I will inspect it there in the spot. I’m very dissatisfied with the way the manager handled the situation.

Review №66

2021-10-02 00:37:22

Excellent curbside pick up experience. Even though I ordered the wrong item, the Best Buy employee was very helpful and did his best to exchange it for me. He understood my issue, and was very kind, fast and efficient.

Review №67

2024-02-22 18:32:41

Reasonable price and various things there.

Review №68

2021-04-16 17:03:50

Im 2 for 2 so far, I know they good products there. Ive yet to one that works for my purpose.Purchased the Go Pro 7 didnt work so took it back within the 14 days return policy.And yeah, no problemsGot a full refund for everything I purchased.

Review №69

2019-06-09 09:01:33

Great place to visit when shopping for any electronics. I bought a laptop from here with a wonderful experience with Kevin. He was very knowledgeable about what I need for my research program I will be a part of. He let me know what I was getting for my money and let me know the best coverages available for my laptop. I bought my wife some wireless studio beats 3 with insurance. Wonderful customer service.

Review №70

2019-05-21 04:15:35

I had a new radio put in by Spencer and he was THE BEST!!! Great customer service, very quick and efficient! Cant say enough about the great service I received! He was even willing to take me before my appointment if the 6pm person didnt show. Above and beyond! Thanks again Spencer and Best Buy!

Review №71

2023-01-17 03:28:00

Horrible customer service. Rude workers on sales floor. Very rundown. Came in during rainy day . Whole building leaking. I am definitely not coming back here. Save yourself some time and find a decent place to make your purchases.

Review №72

2018-11-09 19:43:30

Im adding to my review as I recently purchased 2 Samsung Note 9s. The process for purchasing, transferring data, and setting up the phones was easy especially with Melissas assistance. All staff were very helpful. I got the best discount going at this time for the phone better than the one Verizon was offering me a long time customer. Great job folks.Have bought several items here. Staff are very helpful. Literally got me a chair while showing me a product because I couldnt stand for long.

Review №73

2022-09-15 04:24:03

Quick, easy, staff is typically knowledgeable and its usually not busy at all. Good service. Wish they had a better return policy, but otherwise* good!

Review №74

2017-10-04 06:40:57

The customer service representative (Alex) and the supervisor (Mr. Mejia) were superb. They were courteous, knowledgeable and responsive. They fully answered all my questions and offered additional pertinent information. I am excited about the TV items I purchased based on the the thoroughness of the staffs presentations, material provided and the options provided.No service wait time!

Review №75

2024-01-18 18:11:12

Great customer service and clean store

Review №76

2020-09-22 17:32:57

I like this store because it is never crowded, you get help quickly.I purchased an open box television but had an issue because the legs were missing and there a note on the box in very small letters explaining the reason why the item was discounted.I would advise those who decide to purchase an open box item to read the notes and ask customer service in order to avoid going back and return the product

Review №77

2021-12-06 02:14:54

I frequently visit this best buy, but will no longer be coming back. I waited an hour for a new phone. Why the long wait? Others were getting their data transferred to a new phone. Not a problem amd totally understandable. So what is the problem? When it came to my turn, Jay, did not even try to help. When questioned why others were getting their phone transferred, he said they werent supposed to be doing that. Ok fine, but my mom got her phone data transferred last week. So either he is lying, lazy or this best buy doesnt follow company policy. Either way. I wont be coming back and will no longer be shopping at a best buy. Jay, learn some customer service skills.

Review №78

2021-07-11 23:08:50

Went to try to have a computer clean. Had customer service reps. Walking pass me and not speaking or knowledging my presence. Then when I did get help. Just for them to run a diagnostic on the computer.. $199.00 plus tax.. At that price.. Just throw my computer away and let me buy a new one. Which I did... Some where else.Disappointed in their price range..

Review №79

2021-12-06 23:08:42

Ordered a Insignia 65” TV on Black Friday at this store. Scheduled for delivery on Dec5. No one called so I called to inquire about order delivery status. Customer service told me it would be delivered same day on Dec5 and should expect a call within 3 hours. No one called after 3.5 hours had passed so I called again and was informed new delivery would be Dec 7. I got text messages confirming delivery of Dec 7 from 7am to 1pm but later got texts and emails notifying me that I needed to schedule a delivery!??? I am confused as hell. So I called and was told new delivery could be made on Dec8!!! Not the 7th!!! No one could explain in detail as to why delivery needed to be postponed again. And no one called me to notify me of the delay!! Ended up canceling the order. It’s a complete waste of time. And of course no compensation offered for my time and loss of work that I needed to sit home and wait for delivery.. Best Buy turns out to be the worst buy!

Review №80

2018-03-11 00:29:59

Nice electronic store. Going through some remodeling when I was there. Helpful and friendly staff. I was looking for blue tooth speakers for my garage radio. They had quite a variety but were a bit pricey. Walked across the parking lot and picked up a pair of blue tooth speakers for my garage for 40.00 bucks at Staples . Best Buy had nothing for under 75.00

Review №81

2018-12-05 13:26:30

Good location, not overly big but easy to get to, and with very friendly and helpful staff. Prices are good, in line with other stores of the chain, but the staff seems to be a bit more helpful and knowledgeable in this store. Cashier is weirdly hard to find, and probably the less friendly of the team, but overall a pleasant shopping experience.

Review №82

2021-12-21 07:30:11

Everything in a place like this is all centered around customer service. The employees were all friendly and knowledgeable and helpful. I found out that the guy who made the pizza actually started working with pizza when he was 14 years old and he knows how to twirl the dough by hand if he wants to into of New York style pizza like you see going on in the windows of all pizza parlors in New York City. When you asked for an ingredient you didnt even have to ask them to put more on there because they were very in all the additions to the pizza and frankly the pizza was with tax of little over $10 and I left a 20 because again its the holidays and we all have to do our part and we know that service people basically live on their tips because their base salaries are not particularly High so to make the season Merry and bright dig deeper into your pocket to appropriate beef tip your servers so they enjoy a happy just like we want to do also. By Stephen Valentino

Review №83

2020-03-18 19:30:58

As always, with any Best Buy I have been in, the Customer Service is amazing...I never have to look for help-- there is always someone within 15 feet eagerly waiting for the smallest sign that you have a question or need help! And I love that the Customer Service personnel are each specialized in a certain area, so I know I am getting the most knowledgeable answer for any question that I may have! Kudos to Best Buy for creating and implementing a model that WORKS-!!!

Review №84

2023-06-15 00:09:39

Don’t go here!! Purchased a brand new iPhone 14 pro, it didn’t work properly and they told me they couldn’t help me to go to apple care. Will NEVER purchase anything here again

Review №85

2022-11-08 21:09:49

The lady help a lot with my phone, was attending 2 persons at same time, very nice and professional, know her job,congratulations Im not sure her name is stephanie, I was in there around 11am..

Review №86

2019-12-12 14:29:47

Came here day after Black Friday, was not super busy and lots of staff to help. I was getting a new phone and was helped right away and treated very well. Integrity was a bit low but they had what I needed. The prices are honestly very high compared to getting it elsewhere but I was in a pinch.

Review №87

2021-12-25 02:02:23

If you need a Playstation 5 or Xbox Series X, get it here! I can tell providing great customer service is their priority!!::Experience::This location offers Contactless Curbside Pick Up (this is not available at all stores). Its easy and very convenient. If you place an order online or their mobile application, you will get detailed instructions on how to pick up your item. You can also assign someone else to pick up your item or extend the pick-up date.::Customer Service::I was greeted immediately once I walked into the store. While I was waiting to purchase my items, I noticed the staff was very attentive towards the customers that walked in the store.::Highlight::Nikki was amazing! She provided exceptional customer service. The last time I had an issue at another location they were not helpful and instructed me to call Best Buy Support. Nikki on the other hand was able to assist me. She was knowledgeable and addressed all my questions. This will be my store going forward because of Nikki!::Covid-19 Safety::-Mask required-Staff wears a mask-Hand sanitizers are available::M’s Notes::Parking lot

Review №88

2020-07-04 20:31:02

I went to purchased 2 Galaxy 20 cell phones I i at Best Buy, The reason I went to best buy to purchase these cell phones as I had purchased 2 Galaxy 9+ and 8+ cells phones i was out within an hour. This time it was a fiscal it took over 2 1/2 hrs. The rep did not know her job she continually had to ask another rep what do do, also all the info she explained as far as the total I would be paying was wrong i had to go to Verizon to straighten out the mess, what really got us upset was she left just prior to finishing the contract she asked another rep to finish up for her. You need to train your reps also courtesy doing business much needed.Unfortunately I will not be doing business with Best Buy.

Review №89

2020-08-29 22:27:29

I really thought, when I scheduled a site survey, this was a great Idea so I could get the best advice for the security of my home and family. This is what was advised by a Geek Squad agent for best outcomes of a great security system.To my surprise,.....the day came, mind you I waited at least 2-3 weeks for this appointment, and I continued to wait. It wasnt until I called twice on the day of the appointment and spoke with a representative of geek squad and found out that my appointment had been canceled 2 or 3 days prior without any explanation to me. At that time the representative named Garrett Gray stated he would get a hold of the supervisor in charge of site surveys to see if they can schedule me in today. After waiting four more hours and now 3 in the afternoon with no call back from either representative, I can only say that this is a great disappointment and,... unfortunate that they manage their customer service this way. They have lost a customer that initially honored their service.

Review №90

2022-05-03 17:10:32

Good spot for Bass fishing, will be back fo sho!

Review №91

2020-08-22 02:11:20

The store is clean and has an open layout. It is easy to navigate. The employees are helpful and dont hover while you are shopping. I deducted 1 star because there are many items that need to be reordered.

Review №92

2021-06-28 02:26:57

Store is clean, well organized w/ good variety of selection. Customer service is superb. Lady in the front booth is very helpful and kind. Shawn from electronics is professional, knowledgeable and chill.

Review №93

2024-01-04 02:20:51

They do not provide the same level of service to minority customers.

Review №94

2019-12-10 01:51:04

Today 12/9 early morning I took my grandson to have the battery replace in his iPhone 6s, the employee at the front was very helpful and directed me to the Greek squad counter. There was no custom in the area in the morning, the Tech there said he was sure he had a battery, but he was to busy with repairs, so I would have to make an appointment to have a consultation and then they would schedule to replace the battery, but that would take another 24 hours before we would get it back. Needless to say we walked out as I was trying to have the iPhone battery replace as a gift for my 11 year old grandson. I still like shopping at Best buy so I am not going to let this stop. But since they have this rating tool I thought I would use it.

Review №95

2021-06-10 05:06:25

Went in for an ink cartridge this evening and had a hard time finding staff to help. There were many gaps on the display shelves where products used to be, a lot of shortages. The staff I finally interacted with were very friendly and helpful, though.

Review №96

2018-09-29 03:40:18

Daniel helped my husband and I regarding the purchase of a laptop. He was very knowledgeable, courteous, and patient with us as we asked various questions. He also was very courteous while he would leave to assist other people while we tested various laptops. Excellent salesperson!

Review №97

2021-02-11 22:21:54

Went in for a new washer and dryer.. our sales associate, wish I could remember his name sorry. He was very knowledgeable of the appliances we were looking at and how to maintain it. Gave us a great deal!

Review №98

2021-04-05 14:40:02

Went in for a phone case but they dont carry a wide range since my phone is not the newest model. Ended up just getting a screen protector. Staff was pleasant enough and the covid protocols were enforced.

Review №99

2019-03-20 04:46:58

Great deal on open box tv yet missing mounting hardware. After 2 trips back trying to get the correct hardware i ended up going to home depot to buy the correct hardware. Come on best buy inspect the returns better and make sure everything is in the box

Review №100

2021-11-14 04:08:39

Went to Best Buy in Monrovia,needed to get some info on TVS Andy the mngr in the sales dept was awesome! Great sense of humor,honest and very knowledgeable. We appreciate him,in this time frame laughter is the best medicine especially being honest and nice. Thank you Andy for being you and like my mom says thank your parents! Keep up the great you!

Review №101

2023-02-11 01:33:13

I had items I wanted to purchase but left because the checkout was taking far too long. Only one cashier who was handling customer service returns and checking out. It was ridiculous.

Review №102

2020-07-01 22:14:57

Drove an hour out of the way to buy an open box AV receiver that we labelled on the Web site as having all its accessories with no cosmetic damage. Arrive and it has no cosmetic damage and also no accessories. We ended up spending more money on a less quality receiver because Best Buy cant be bothered to pick up their phones to answer a simple question OR get the information on the web site correct. You barely have anybody inside your stores. You can do better and stop with the excuses.

Review №103

2022-02-17 11:58:11

They offer things for office, and I was surprised they have kitchen appliances, washers, personal grooming, some kids toys, movies of course TVs, everything for computers and cell phone. I always pass thru but I finally visited yesterday and I was happy to see hows the store this days.

Review №104

2021-07-22 02:41:44

The shelf are empty. It seems that you are pushed to get what you look for online. This does not work well for Best Buy. Even with their price match that they have. If a customer shows up in store, is to leave with what the customer wanted. If you do not have it, and have to look somewhere else, then the business will be to the competition.

Review №105

2021-07-31 00:21:00

They didnt have a lot of things in stock. Probably because of the pandemic, but its not like theyre selling food. No reason for them to not keep up on inventory. I needed power cable for an Xbox one x, I went to 2 best buys and they both carry the item but neither had any present. I guess they want us to order everything online. A bit of an inconvenience when you want to go get something for right now.

Review №106

2019-02-04 03:26:41

The service is good, the prices are okay. Some of the products they have on shelf I could find at other closest stores a few dollars cheaper, but I guess thats how best buy is still making money. I only go here if I need something right at the moment and dont have any time left waiting to get shipped to my house or other stores dont have it.Update 2/3/2019It was a three star review, but I am dropping it down to 1. Due to the miss information I was told today 2/3/2019. I had bought a dryer, told me that all hoses should connect to the dryer and all houses. Which that is false because my home is a old home. I will not purchase anything from Best Buy for quite some time now. Ill go to their competitor now.

Review №107

2017-11-22 05:30:04

Went to buy an open box subwoofer after waiting over 30 minutes to get a sales person to help us. He called the manager to see if they could give us a better price and told me a cheap price was approved. Carry up to the the front cashier to be told a higher price by the manager with a bad attitude. Total waste of time. Better to shop on Amazon free shipping no hassle and better customer service if needed. I think the manager didnt care about customer service because it was like 5 minutes after closing very short impatient and rude. Cant believe how hard it is to find honest people these days. My experience was on 11/21/2017.

Review №108

2017-03-17 06:29:08

Nice store to go to and close to home. Very nice people there who have always gone out of their way to be helpful they are knowledgeable as well. Even when ive returned things there... which isnt often... they have always been very courteous and professional and gave me quick refunds without any trouble. Ill always shop there!!!!! Just bought a HP laptop there for 329.00 and its a great laptop.. very fast and works great.

Review №109

2022-03-22 21:29:32

Well its a surprise that I found a lot of new things, its now like the new frys stores but in our cities. Its pricey but you have to check the deals on line and come to visit the store, what I like if they dont have the product you want or saw on line they can ordered for you pick up on the store or shipped to you. ( Well you have to check the price on it ok. Sometimes its free for you)

Review №110

2020-06-18 18:35:34

I dont know its just poor Management or training, but almost every time I have interacted with this locations geek squad its always misinformation or poor service. The first time my brother and I went to purchase the last screen protector. We had a geek squad member assist us. The first time he messed up and I understood that, but what I got annoyed by is how he tried to be sneaky about it. I watched him go to the screen protector aisle and grab another which turned out to be the wrong size because he went to get another one. He then asked my brother and I if we knew the correct model of our phone, he insisted that our phone was a different model which that took 10 minutes. ( Which could have easily be figured out if he had just looked on the back of the phone) 😂😂😂 Fine, not everyone can do everything correctly. But, if you cant do it just find help. This whole ordeal took a solid 2-3 hours, just to get a screen protector on. The other time is today, I attempt to call this location on multiple extensions only to find out that the geek squad is the only department there that actually picks up their phones. I dont normally complain, but being sneaky with my money and refusing to check your information before arguing with a client . Then today, I spent a solid 20 mins calling extension after extension. Waiting on hold for around 3 mins with each call, just in case if they are actually busy, but no one answered. Finally, decided to call the geek squad since they have to be next to phones to schedule appointments. Maybe its due to the virus that there are less staff. But I think calling 3 extensions with one only picking up? Maybe the location needs to edit their voicemail extensions.

Review №111

2019-01-11 16:55:27

Store refused to return a watch that i purchased a few days before from another best buy. They told me i need to go back to the original store, which is totally false. Ask to speak to manager and now was told system was down. BS

Review №112

2018-09-02 08:04:49

The good thing about best buy is they will price match, the bad thing is its really spread out and I always find myself at the wrong end of the store. the last time I was there I needed to buy an inexpensive keyboard and mouse I found exactly what I was looking for and the man that helped me was very knowledgeable. Its that kind of service that keeps me going to stores rather than purchasing online

Review №113

2019-07-15 19:47:14

I dont give 5 stars freely and this particular store earned every one of them. In the course of roughly 13 months I made a major purchase from just about every department in the store as well as repair work from the Geek squad. Im not exactly easy when it comes to trying to sell me something. Doesnt matter what it is I do my homework and I want what I want. Im armed with tech data, accessories available, price differences between brands and models, when I hit the store. I usually have whatever it is Im shopping for down to a couple of choices. I then go to the store to see them in person and then make my final decision. The great thing about Best Buys sales people is they dont work off commission so theyre not pushing the most expensive items at you. They are very knowledgeable about the items youre shopping for and can point out the model that will best service your needs not their paycheck. In those 13 months I purchased 4 flat panel TVs, a washer and dryer, a fridge, 2 home computers, and a home theater sound system. There may have been a stove on that list but I wont swear to it. I received the same assistance from a highly trained sales person on every purchase. No pressure, no rush, no problems. It probably took 5 hours or more to finally make up my mind over what surround sound to. The sales person was informative with the answers to all of my questions and deserves a medal for putting up with me for so long. In case youre wondering I went with the Bose and love it. Each department has similar stories but the same happy ending. 5 stars, absolutely!

Review №114

2021-11-04 19:22:02

I always come to this best buy. Its very organized and clean. Good customer service. Does feel a bit more empty since they reduced the movie DVDs area.

Review №115

2021-01-20 02:15:35

This review is of the geek squad supervisor. Ive been a BB customer for many years and they have a record of this. Ive spent thousands of dollars there. I couldnt get through to them on the phone so I went in on Monday to transfer data to an external HD. I was told sorry: appt. Only. No problem, say I and I come back on appointment day. Now it turns out you dont pay when your job is done but in advance, and you get to sign up for an annual membership. I had not brought a cc with me. I asked if there was any was I could bring my cc with my when I picked the digital media up. The nice young lady kept returning with a no sorry, those are the rules. Youd think in thesechalleging times businesses would work with customers. I am in the process of finding a #smallbusiness that will take my money and not be so rigid.

Review №116

2019-07-01 04:46:51

Great products and wonderful associates3 months ago bought 2 50 Samsung TV 4k they awesome. With 5 year warranties for each wall mounting and connection are there delivery services were excellent.

Review №117

2020-12-07 23:42:10

I placed an order online and directed me to pick up at the stores. At store they surprised me saying my order not available and suggested to buy the similar product at the present stores price. Which is ~40% higher than earlier online sale price. They defend it saying physical store and online (•com) are entirely independent companies!. Customer service on phone said today is the last chance to pick up the product and will be refunded if not picked up.

Review №118

2016-02-23 03:59:32

I dont know what it is about this store, but every time I come to this Best Buy I have an unpleasant experience with the customer service. I feel like the employees are being brothered when I ask them basic questions (For example, Can you tell me a little about this computer?) They rarely ever smile, and seem to avoid initiating interactions with the customer. A Hi, sir, what can I do for you? with a smile would be nice occasionally, but I can only recall getting that once or twice out of the many times Ive come to this store. Disliked.

Review №119

2018-09-07 21:21:52

Staff was nice but as usual the printer ink I needed was out of stock entire shelf was empty, I have never been able to get separate packs or black & color inks, ALWAYS forced to buy multipacks of ink. Printer paper was down to one package of multi purpose paper. Looking for another source to buy supplies.

Review №120

2022-05-06 20:33:48

May 6, 2022 1:30pm.Well, you spend $1,600.00+, make an appointment and no one to help. Go sit and wait I’m told. My 4th. appointment and no one to help me.smh so disrespectful.10:05 am on Thursday April 29, 2021 and only 1 person working at Geek Squad. Why? Such poor management. 3 people waiting….Ryan refused to try for 1 minute to answer a question or 2 because he didn’t want to. Sucks!

Review №121

2020-10-04 03:08:23

A little disappointed 😞. Not stocked very well ( I know, covid times). We looked for air purifiers(not much) and at computers. Beside being greeted at the door. No one else asked if we needed assistance. I saw plenty of employees talking and assisting others. Not mad, just disappointed 😕.

Review №122

2018-08-03 14:38:44

Purchased 3 new laptops for the start of our business.. I was so Greatful because with the laptops.. Everyone was getting a new laptop to conquered different tasks. And we were able to find laptops to fit each persons needs. At affordable prices. The Salesperson was super helpful didnt try to just upsell us. Just listened. And made great suggestions. And after our purchase took it to Geek Squad. For them to have all updates down as well as different programs put on there. Just grateful thank you so much

Review №123

2022-04-02 00:06:55

Friendly staff. Only wished when you call the store that they would not send you through a third party located outside in some foreign country that you can barely understand the broken English. Not helpful Best Buy!

Review №124

2016-07-08 03:06:52

Great experience! !Their is a young man named Dan or DannyLong hair, pony tail, very very helpful.Plus im older so I appreciated all the respect he showed me.Employees like him will keep me coming back.

Review №125

2021-01-26 00:15:36

Weird business model. You are roped into a corral upon entry and a sales person insists on knowing your phone # and what you will be buying so he can assign you a salesman..After a minute of arguing I was allowed into the store unattended. Free to explore on my own, I bought a TV.

Review №126

2019-10-25 01:29:35

So Im actually heading to this store due to a delivery that Im supposed to pick up and drop off to the customer which is very common these days in our age and it was quick easy polite profession in the two Associates that help me with quick efficient and friendly made me feel welcome and even the security at the door was very welcoming but also doing their job very well but in a respectful manner love this Best Buy been there as a customer and Ive been there as a third-party associate we can say but I definitely recommend it and I definitely be back

Review №127

2019-04-19 12:14:57

Great deals if u look

Review №128

2016-11-17 15:48:31

It is what youd expect from a big box retail store. Id come to pick up a TV having done my research online, and was still forced to endure the upselling shtick from the employee who rang us up at the register. Other than that, the employees were pretty nice, and helped load the TV in the car for us.

Review №129

2020-02-14 04:58:10

Best Buy is ALWAYS cool with me!!!We got GREAT DEALS on a few items...My Wife is ECSTATIC about our purchases!!!Go in there and ask for Joshua in Appliances, and Ray in Phones..Theyre AWESOME!!!

Review №130

2017-07-07 01:38:55

I will be filing a complaint with the corporate office. After many years of great service, my husband and I were completely dissatisfied with our customer experience today. Team lead Beronica and customer service representative Maritza would really benefit from some customer service classes. Bamboo principles, Customer First Thinking, etc. should definitely be on the top of Best Buys corporate training to do list. I have been in the customer service industry going on 20 years and have trained, lead and supervised large groups of employees, so take my word when I say this was poor service.

Review №131

2022-12-08 03:39:14

Purchased the Sony SRS-XB43 to pair with the Sony SRS-XB33 I already had and it sounds amazing. Theyre really helpful and knowledgeable about exactly what I was in search of.

Review №132

2021-05-27 23:23:43

No printers ink in stock. Every employee makes up a story why its not stocked. HP 63 xl black or color. Bought the last reg HP 63 black. Never got any more stock to store. Cant order on line, no stock to pull from.

Review №133

2019-02-10 05:07:42

I always love shopping here because I walk around and check out all the latest items. Most tje time i only buy ink and movies but i like seeing everything in person.I hope brick and mortar stores like this will continue (very convenient pick up of items you order online ).

Review №134

2021-02-21 06:03:07

Seems there could be more associates to help customers. Very high ceilings. 1 hour wait for computer assistance and 20 minute wait for mobile phone assistance. But when you do get help, they are really good.

Review №135

2022-09-18 05:08:51

Kevin was such a great help when we bought our TV. Super knowledgable and had great customer service. 10/10 for me!

Review №136

2020-01-09 05:50:53

Never buy open item appliances here. Their return / exchange policy is now only 15 days. By the time you hook it up and test anything, in this case dishwasher, customer service wont tell you if your policy has expired until you bring the item back. Once youve loaded up the dishwasher, bring it back as instructed, the same customer representative will only then realize the item is over the return policy and only then will inform you that you have to go through manufacturer warranty. This is after you bring them the receipt and paperwork on a previous visit on the same day to verify whether its even worth your time unhooking, loading and attempting the return. Even when they tell you yes, bring it back and well exchange it, dont believe them. Or else, be prepared to make a roundtrip with with an appliance that you couldnt even return / exchange to begin with.

Review №137

2021-08-24 03:55:55

They help find products Never walks away. The store is so clean. Customers act it is best store.In short the leadership of store keeps all happy..Thank you to all. Keep the best.

Review №138

2019-07-05 02:36:41

Car Audio assistance.I needed help dialing in a system I built for my daughter.A young man named Spencer was great on the phone and even better in person. 5 stars for Spencer at best Buy off of Mountain Ave. He is very knowledgeable and extremely helpful.

Review №139

2023-02-05 23:53:06

Nice store, found what I was looking for.

Review №140

2022-06-23 15:59:28

CleanFriendlyPrices are a little high but you find what you need.People know what theyre selling and willing to help.Ill come back.

Review №141

2019-01-19 22:58:14

Nice stuff. Attentive, knowledgeable staff but you need to do your research before going in or youll find yourself with something that isnt quite right. Of course, theres a nice return policy but its always better to get it right the first time.

Review №142

2019-09-28 05:32:33

Best buy is multiple stores in one, Best buy carries a wide array of office and home office supplies and electronics ranging from computers, to printers, printer paper and ink you can find a large selection of name brand household appliances from washer and dryer to refrigerators, you can find a large selection of DVDs, video games as well as offering in store pick up for items ordered online

Review №143

2019-04-12 12:08:15

I frequent this store regularly and I am almost always disappointed in the service I receive. Employees will only offer help on occasion and the few times theyve tried to help they were very unknowledgeable Scott any topic Ive had questions about regarding there product line. Fortunately they dont have to be in order to take advantage of there awesome warranties! :-P

Review №144

2023-03-28 03:11:16

The employee guaranteed me I could use this $50 screen saver and my biometrics would work. She was wrong. Not happy with the advice that was given me.

Review №145

2018-05-30 17:27:14

Every other weekend or so my 13 year old likes to browse the gaming gear and I head for the TVs. We sort of make it a part of the weekend. This Best Buy never disappoints with the attentiveness by the sales associates or by the products Ive purchased. I have the app downloaded which makes it convenient for check-out and to keep track of expenditures and receipts and protection agreements. I went for it and purchased a Best Buy brand refrigerator. The Insignia stainless steel fridge has me smiling so far. And if you want to shop and compare prices there is a Target in the adjacent parking lot.

Review №146

2021-12-06 00:22:27

An employee, Andres, has a sad, little power tripping attitude with customers, calling areas of the store, his area, took almost two hours to help me trade-in an iPad, and then lied to me about not having any purple iPad minis available and that he couldnt order any. I checked the website and some were available to order right away. He obviously doesnt want to do his job.

Review №147

2022-06-14 03:12:22

Great selection of laptops new and open box. Did end up buying the laptop. However I dint like that the sales people continue to upsale you on items or warrantys.

Review №148

2017-10-23 23:28:01

Im not really sure what best buy is best at anymore. They have electronics, video games, CDs, DVDs, and a ton of mobile devices/accessories. You can even get appliances here. I will say that I did purchase a cool portable charging device for a convention that I went to and it worked well. The store is clean and the staff is polite. There is always plenty of parking and they have an in store pick up option if you are buying online.

Review №149

2024-05-13 02:42:51

Helpful and well stocked.

Review №150

2018-07-28 15:52:20

Best customer service from a retail store, or any store for that matter. I had an issue with a tv I was exchanging due to hardware problems having the delivery date pushed back twice so finally I decided to go in-store to do the exchange myself. The assistant manager Ignacio and Jennifer were a huge help! They had to do extra work because technically the tv was “in transit” although the delivery date was 7 days away. They spent ~30 mins to figure out ways around it because they knew I was a dissatisfied customer from the delivery experience but they find a way to make me a satisfied customer. Thank you to Ignacio and Jennifer!

Review №151

2015-01-29 09:04:06

BETTER than pasadena store. clean, stocked better, friendly & helpful staff with no bad attitudes. to be fair, I think they deserve at least a 15-17 rating at minimum. that was my last of 3 experiences there in the last 3 months.

Review №152

2020-09-16 01:09:11

I waited for help to purchase a lap top for 30 minutes in a mostly empty store. There is no system in place to ask for help - like a service button. Theres no way to make sure I get help before someone who came in after me, like a help ticket. When entering, you are told someone will find you. Very discouraging.

Review №153

2023-05-21 21:57:07

Everything was so delicious.

Review №154

2020-11-12 05:56:23

I dont mind that they didnt have what I was looking for, but I was appalled that I was ignored by several workers who were standing around or sitting while I asked for help at two different locations *and* waited at the Customer Service desk. I dont expect reliable service at any Best Buy, but my experience at this location was abysmal compared to all other visits to other stores.

Review №155

2017-09-29 20:40:20

The worst service of bestbuy I have ever experienced ! ! ! I went to buy my Fifa 18 with my gift card, but the employee scratched out my gift card pin number. They just keep typing the blurry number and let me wait for almost 30 minutes. Finally, they said I need to make a call to get my e-gift card and nothing they can help me ! ! ! I didnt feel any sincere apology from those employees at this incident.

Review №156

2018-05-02 08:05:11

Super rude manager and return desk lady who first wouldnt let me return a defective phone bought 5 days ago because it had a scratch on the corner casing, saying that it was no longer in new condition, but then was told peace out afterward by the return clerk with the manager right next to her like people say condescendingly after I became flustered at what just happened and decided to leave. Both seemed to know their excuse was a lie, but decided to hold their ground and stuck with it anyway like they had a beef with me, yet I was kind and decent with them the whole time. Im shocked and feel compelled to go back and get their names to file a formal complaint.

Review №157

2020-07-06 01:59:49

Efficient process for pick up. Designated parking space direction clearly mark. Instruction sign easy to follow. Phone number to call to alert server. Quick safe service!!!

Review №158

2023-04-26 16:56:07

Very helpful employees every time Ive been here I came out with the answers and products I need

Review №159

2019-08-20 00:18:21

They dont know what their Match the price policy.Cos someone work at Mobile section informed me that they price match with Amazon even the item is temporarily unavailable.Then at the cashier she said they dont and she was like who told you and may be the person not working at Best Buy.Then I had to ask the guy to come over to the cashier and show her.Either way I was not able to get the item price matched.(I was buying a $60 screen protector for my phone)The cashier even didnt want to check any other online rates and there was not a single sorry for their fault.

Review №160

2024-02-01 06:25:28

Dead store, very low vaccume deals or inventory

Review №161

2021-04-03 18:21:56

I needed assistance and I couldn’t get anyone to help me with a question on a gift card I was buying . I kept getting oh sorry let me find someone who can help you I don’t work this department. It would have been ok if they actually did what they said they were going to do . Employees to busy taking to each other sounded personal .

Review №162

2023-02-21 22:03:50

Do not bring your Apple products here for repair, they will attempt to overcharge you despite having AppleCare+ and their staff is lacking even basic knowledge about the program.

Review №163

2019-09-12 04:47:26

My mother went to Best Buy to buy an iPhone, she is an older women. She asked for help to find the iPhones. They didn’t take her purchase seriously. She didn’t get to purchase an iPhone due to the lack of help she was given. I guess they thought she couldn’t afford one . She will be looking else where for an iPhone .

Review №164

2022-06-29 02:19:27

Went in to ask for help with my Samsung watch and they said they fix phones but not the Samsung watches 😔 came all the way from DTLA. Im so sad my Samsung watch is out of guarantee and they dont even fix them anyway 😪

Review №165

2021-12-08 21:44:25

They try to be efficient. But its the holiday season. Best way to shop these days are online and pick up at the store or have the item shipped to you.

Review №166

2019-09-06 18:47:08

Going on a weekday is always best. Fewer crowds. Needed to replace my phone screen shield. It was under warranty which was great. Nice customer service.

Review №167

2016-04-24 23:53:06

My experience here was good. They didnt have the new S7 phone cover. I always feel uncomfortable when the people make sure your not stealing things on the way out.

Review №168

2019-02-26 18:40:08

Its cool here and not all ghetto, and has great customer service with all the workers. Everyone greets you and ask if you need assistance . but one of the reasons im writing this is because of a Shout out to Tatiana for helping me and taking the time to get a hold of some air pods for my Ex GF. lol waste of money ..Most workers these days dont take the time to help you out anymore . im a man of my word so i told her ill give her a review.

Review №169

2016-05-28 18:08:26

The store has very knowledgeable sales & reps from apple Samsung etc.& they know what they doing :):):)!!! Nice to see that is a positive change has beenDone to run a business that is vital in these days. The merchandise Imean looking forIs usually there if not the manager is there to please U & get it even if he has to go toThe stock room !!!! So far in the last year or so excellent! I highly recommend thisStore to any one!!!!:):):):) (Im a pc tech for 40 yrs.) I hope that helps u to make aA decision when u choose this story to shop bless u all :)

Review №170

2017-11-20 22:14:31

One of my favorite places to go and spend money. I have been shopping at the Duarte Best Buy for more than 10yrs. I recently moved to IE and I will pass up every Best Buy to go to Duarte. The customer service is impeccable. That is a direct reflection of how that store is managed

Review №171

2020-04-14 01:10:29

Expect a drive by the front entrance to be serviced. No, you wont be allowed to shop or make credit card payments inside. Didnt expect this but appreciate the extended safety practice! Great job BB.

Review №172

2018-11-07 00:47:09

I feel incredibly inclined to leave a follow up review for Best Buy Duarte, especially for Jennifer. The quality of service Jennifer and her team delivers is consistent and wows me every time. Although I live closer to a different Best Buy, Duarte is my preferred location and I always make an effort to drive here instead. The team here really makes a difference and always keeps a friendly smile and attitude.

Review №173

2018-01-27 00:17:33

I went in to buy a micro SD card and I asked an associate there if he could direct me to where they were at I told him what I was looking for one for my Samsung note 8 and he showed me where they were and pointed out 1 to me and told me that that would be fine for my phone so I picked it up and took it When I got home and opened the package I found that it was not the right one I hope Ill be able to return it tomorrow and get a refund or an exchange for the right one even though I open the package we will see

Review №174

2014-08-19 03:44:09

Alexander in Mobile and Tony the Sales Manager were excellent and extremely helpful and courteous. I was having issues with my phone and they didnt bat an eye lash about exchanging the phone. Very friendly.

Review №175

2022-05-18 03:08:45

Friendly atmosphere, they greet you at the door and ask if you need any help. That sounds like great service to me!

Review №176

2018-08-25 12:48:08

Nice knowledgeable staff. Ready and willing to answer ALL my questions about Drones. Thank God they are real caring people. Love shopping at brick and mortar stores while the are still some leftAmazon wants to close the competition THEN watch the pricesI Ended up buying a drone and several components .... and they found me extra battery at another store and had it waiting for me. Even beat a competitive price I had found. Will be coming back. Happy Friendly people.We all better keep shopping at the local stores. Before all that remains are coffee drive thrus. Fast food pickups or delivered food. Speciality vegan Grocery markets, vet clinics, 7Elevens, Vape shops, pawn shops and bars

Review №177

2020-03-07 04:01:38

I purchase a O led on 2.4 2020 65 inch have them delivered by 6 or 630 they say ok so I purchase then I came back next day ask for them to delivery at this location then they change date which is fine but Saturday 4 yo 6 pm then recieve a message from 1 to 3 which we cant so we call we talk.with Jason he say he us a manager he will call me back in 15 min but no one call we call many time no one pick.up the phone because we want to cancle the order but not un able to call this store is terrible first time ever had this bad experience poor sales department poor manger help which heblied say will call us back but nope

Review №178

2018-02-09 09:36:34

Good place to shop for what you need if you know exactly what you want. Listening to the sales people can be confusing with the choices n a possible swaying your opinion toward what they want to sell you.Most of the sales people are knowledgeable n helpful n will try to be honest n give you the best buying advice.

Review №179

2022-07-14 22:51:05

Quick pickup of online order. Service was super friendly and helpful. Close to the freeway. They recycle your used electronics as well.

Review №180

2018-12-27 03:12:58

The staff was helpful. They only had one item left that I was trying to buy but I had wanted two. They located another store that had more and I bought both at this location and they held the remaining one at the other location. It was waiting at Customer Service when I arrived.

Review №181

2021-11-27 21:22:40

Great customer service. Went to a different location first but didnt have what I was looking for so I found it at this location. This location seems a little smaller than other ones.

Review №182

2023-04-12 23:36:03

Had the head unit my friend was looking for for his car. Great staff found help right away

Review №183

2021-03-04 05:02:11

They have you check in and if there is a line I gave them my number so I can walk around the plaza. Once it was our time to go in We were helped immediately. Got exactly what we were looking for. Plus, a few ideas of what we will be needing in the future.

Review №184

2021-01-14 01:03:06

Went inside and were asked for contact information and what we were there for so that a salesperson could meet us at the dishwasher section. We waited 20 minutes and boone came. When we checked with the front desk they said they were understaffed.

Review №185

2018-01-05 18:57:05

I have been having a horrible experience with Best Buy. I have made multiple attempts to do business here and take advantage of their price match guarantee and each time I have been given excuse after excuse why they will not price match. First time they claim that the advertised sale was for a single day when it sales it is good for 7 days, and I didnt arrive on the day the advertisement was issued, the second time I was denied because the competitors website didnt show price in cart (because it was an in-store price according to the advertisement that was shown as proof) so they said it must reflect the price in the cart for them to match. Last time I showed them online the sale price for a couple of video games, the prices were clearly visible and still remained the same price when added to the cart. All prior criteria was met, but I was denied because it said items available for pick-up only and can not ship to home. Now they said the items have to show they are available for shipping, despite that I could drive and pick up from store that evening if I wanted. Was trying to shop here and collect reward points and just use to really like the store. But unfortunately their conduct has discourage me from buying anything here and have been shopping elsewhere. Like always when you upset a customer bad testimonials follow to warn other customer of their bad faith conduct.

Review №186

2023-08-25 17:14:30

We were looking for an indoor antenna and we found a good one 👍

Review №187

2022-11-12 21:33:08

Today I entered the store, I asked about themerchandise to one guy, but he kept postponing and disappeared. I asked to otherguy, same thing happened. I don’t know howthey can do business like that. It is horrible.

Review №188

2022-06-16 02:28:27

I was returning something and the woman who helped me was very professional and knew what she was doing, it was no problem at all.

Review №189

2021-01-02 00:34:17

Staff is rude, called ahead to check if store was open on new years (their website said it was) no one answered the phone. When I got to the store lady gave me an attitude. If your not going to keep your website/automated phone system up to date with your hours of operation then at least answer the damn phone so you dont waste peoples time...

Review №190

2016-02-24 21:06:34

Any time I need to go to a best buy, this is the place I go to. The customer service in my experience has been good every time I went. I rarely ever went to a best buy store, but after the first time I came to this store, I have become a frequent shopper.

Review №191

2019-06-03 01:56:56

Very big/comforting parking lot really eases wanting to go or having to go tothe store for any needs at any of their bussines hours &also due to most stores having daily customers come in &many times once familys get off work or before happens to be on average when stores can possibly get really busy/hectic & sometimes even bit bothersome when struggle to get parking for while which I personally dont have too much patience but here definately that isnt ever the case&the registers work pretty good tryna get you taken care of asap

Review №192

2023-05-15 01:04:35

I returned an over the counter microwave after destroying the packaging. They accepted it for a full refund, no questions asked.

Review №193

2023-10-01 00:09:17

The clerk is very polite and makes you feel comfortable

Review №194

2021-04-11 21:02:51

They price match and even honor post purchase price adjustments up to 14 days I believe.... ImpressiveIm interested in seeing how their subscription service will go...

Review №195

2022-12-28 07:30:05

Customer service was very good. Items I was interested in were in stock.

Review №196

2017-07-19 13:35:08

Best Buy is basically an enormous building full of everything I want, my perfect Christmas morning all in one place. This location is a bit lacking in the quality of the staff but still good enough for most.

Review №197

2022-02-09 03:44:11

The store needs more employees to take care of different departments. Seems understaffed but then again that is the case with most places these days.

Review №198

2017-08-04 01:41:00

Awesome service because the store is really busy and over crowded. The employees are knowledgeable and will help out with any questions. Great experience

Review №199

2022-09-15 19:40:22

The workers were very attentive and helpful. Day time is a good time to go lots of parking and not crowded.