Presentation on Map Reviews Nearby

Best Buy in Mission Viejo

4.1 (199) 25422 El Paseo, Mission Viejo, CA 92691, United States

Categories

Electronics store
Appliance store
Computer store
Home theater store
Music store
Video game store
Video store

Location on the map

Mission Viejo, Orange County, California, US

Phone: +1 949-367-0729
Site: https://stores.bestbuy.com/ca/mi...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.1

199 Reviews for Best Buy 2024:

Review №1

2024-05-10 03:49:51

The store manager Diego is literally the most smug guy I’ve ever met. I was trying to return a monitor because a red line on the left side of my screen appeared so I wanted to exchange it. I was still under the return exchange period but Diego said because I damaged the screen he couldn’t exchange it. I repeatedly told him I didn’t damage the screen but he told me it didn’t matter since it looked damage he couldn’t take it back, this monitor cost almost 2 thousand dollars after taking it out of the box and getting the screen smugged with finger prints I had to carry it out. I noticed as I was leaving Diego gave me a smirk. The manager is utterly useless all he does is hangout in front of the store laughing with other employees.Update- After what felt like a million phone calls I was told to just take it to a different store I chose the lake forest location and the experience was so much better the staff really wanted to help me and they got my exchange to go through. When I had told them what I went through at the Mission Viejo location they were shocked to know how I was treated and said at the minimum to get an exchange for the same product, they said being a Best Buy plus member should have helped in my favor. I never wanted a refund I love this monitor but having defects sometimes on products is just sometimes unavoidable. Thank you Lake forest Best Buy I think moving forward I’ll be doing all my shopping there from now on.

Review №2

2024-06-28 17:34:23

Appalling customer service after product was purchased (and not received 8+ days past when it was promised). There is no tracking (if it isnt lost, it will surely be damaged being transported around for 10+ days) and the store does not answer the phone. The call center recommend I waste more of my time going down there to speak with someone about this. I can see why all the big boxes are going out. You guys do not deserve to stay in business and I am sure it wont be long before you follow the others like and more vacant buildings plague our city!

Review №3

2023-09-21 03:48:38

Good experience. My wife needed a new computer to work from home, the iMac (since 2015) was still good, but not very compatible with her work’s software.We went online on BestBuy, compared a few all-in-one computers, we decided to get one of them (HP). Ordered online, the order was ready in less than one hour at this location in Mission Viejo.This was a Tuesday afternoon (Around 5 pm), the store was empty, only had a very few customers so the pick up was very quick. Showed the email confirmation bar code, and it was done. In and out in less than 15 minutes.It was a very good experience overall. Great value for what we got. Lots of options.

Review №4

2024-06-28 19:05:54

I feel sorry for the staff. In researching appliances, I confirmed with employees here that in July they are getting pay cuts to keep their jobs, as reported in the trades. Shades of Circuit City not long before they closed.

Review №5

2024-05-27 22:44:20

It’s amazing how bad customer service has become at this Best Buy. We had ordered a laptop online and went to pick it up. Saleswoman barely helped us and when it was time to make the trade my husband went to grab his computer while I was waiting for him to come back a few employees walked through and didn’t even acknowledge the customers that were waiting till I said something. The girl that was waiting to do the trade in ended up helping someone else, meanwhile employees would walk through and not even stop to help. When my husband came back we waited another 15 minutes for her to help us, and she somehow canceled the order when it was time for us to do the trade in and could not figure out what she did wrong. My husband lost his patience and walked out without getting his new laptop. We were there for 40 minutes when it should have taken tops 15 minutes. Meanwhile it wasn’t busy and we could see employees walking around and chatting.

Review №6

2024-06-02 05:47:48

FYI. The new AI phones are coming out. Best Buy is rocking the new computers and phones with the new AI technology. This is going to instantly obsolete everything we have.The only place left to check out multiple electronics from multiple manufacturers for this area. With electronics I like to a casually see what is available and browse the different manufacturers and choose what suits me the best. Thus I like this place. Best part is the service desk.

Review №7

2024-01-13 16:49:53

Friendly and helpful staff. Gave us honest and good advice about TVs and speakers. (We ended up ordering our TV online from Best Buy, but the store staff really helped us narrow down our choices when we visited in store... We just needed more time before pulling the trigger.) Thanks for the help!

Review №8

2024-02-19 21:31:53

This place is the most stupid place ever. I would never recommend for anyone to go to Best Buy. The worst costumer service ever. I was supposed to get a gift card because they delivered my my fridge last year and went to the wrong address. Then they said they cant come back to deliver it. I had to reschedule again and stated that I wasnt home. Again reschedule. They informed me I was going to get a gift card. They send the gift card to the wrong address. Its been sixintha now and waiting for that gift card. Please do not go to this store

Review №9

2024-03-29 03:58:23

Last evening at 7:00 PM, I went to Best Buy to pick up my online order. There were four people standing in front of the door, chatting and laughing loudly, but nobody came to assist me. I stood in the pickup area, completely ignored. The manager, a young man, was the worst of all. He ignored customer questions, and when talking to customers, he never made eye contact. It’s perplexing how Best Buy employs so many staff members who just stand around chatting instead of assisting customers. This level of service makes me question the future of Best Buy if they don’t address what’s happening in their stores.

Review №10

2023-12-03 02:24:00

Bought a Samsung washer and dryer good price, but when the washer and dryer were delivered, the dryer was damaged, and the pedestals were the wrong color. Also, the delivery company sent an email the night before saying, Please be home 7am to 7pm ruined my whole day and now I have to it all over again for my dryer.Update second delivery and dryer came out damaged again Best Buy still provides no help.

Review №11

2024-06-25 01:28:16

The items were out of place and swapped and they had no Xbox games! Definitely the worst Best Buy I’ve ever been to.

Review №12

2024-02-24 22:05:35

Customer service sucks. Called first to see if an item was in stock. Was told yes. Said I’d be there 7-8 minutes to purchase. Walked in and stood waiting for about 5 minutes then flagged an employee. Was then told he would get me someone who could help me “in a few moments.” Then proceeds to walk away to the opposite side of the store to the tv section. I’m left waiting for another 10 minutes. I go up to the person sitting on a chair at the front to ask for assistance. Now told it will be another 15 minutes before they get someone to help me.I walked out and sat in my car and ordered the same item for same day delivery. This is why Amazon beats BB’s customer service.Hey Manager read your reviews!!

Review №13

2024-03-20 19:56:49

Im not sure what has happened with Best Buy, there used to be employees scheduled for each department, but every time I come here I have to play wheres Waldo to find ANY ONE who works here, then by the time I get tired of searching and ask them to page someone, it takes forever for someone to come and help. Their products are great, but their lack of man power is SERIOUSLY hurting them.

Review №14

2024-06-09 18:16:00

🌟✨ A Magical Experience at Mission Viejo Best Buy with Ethan Bartzatt! ✨🌟Entering the Mission Viejo Best Buy initially felt like wandering into a haunted forest. The rows of unfamiliar electronics loomed like ancient trees, and the hum of technology was as mysterious as whispers in the dark. I was utterly lost, unsure of how to navigate this bewildering landscape.Just when I felt overwhelmed, Ethan Bartzatt appeared like a beacon of light. With a warm smile and an aura of friendliness, he guided me through the labyrinthine aisles. His presence was reassuring, and his vast knowledge of the stores offerings was nothing short of magical. Ethan seemed to understand my needs even before I voiced them, making each recommendation feel tailored just for me.What truly set Ethan apart was his ability to transform this daunting experience into an enlightening journey. With a flick of his wrist and a sparkle in his eye, he demonstrated the latest features of a sleek new laptop, making it come alive before my eyes. His enthusiasm was infectious, and I found myself captivated by his every word.Ethans magic didnt stop at product knowledge. He took the time to understand my preferences, offering personalized suggestions that felt like discovering hidden treasures. When I encountered a technical issue with my phone, Ethans problem-solving skills worked like a charm. Within moments, he had everything running smoothly again, saving me from a potential headache.The highlight of my visit was when Ethan introduced me to the world of smart home technology. His demonstrations were so engaging that it felt like I was witnessing a live magic show. He effortlessly connected devices, showcasing their seamless integration and making the possibilities seem endless. Thanks to Ethan, my home is now equipped with the latest innovations, all of which enhance my daily life in ways I never imagined.As if all this werent enough, Ethans exceptional service culminated in a delightful surprise. As I prepared to purchase my new PlayStation 5, he offered me a 10 percent discount on my order. This generous gesture was the perfect ending to an already outstanding experience.In a world where exceptional customer service can sometimes feel like a myth, Ethan Bartzatt at Mission Viejo Best Buy stands out as a true legend. His dedication, expertise, and enchanting personality made my shopping experience unforgettable. If youre seeking a magical encounter and the best service imaginable, look no further than Ethan. He truly is the best employee ever, turning every visit into a delightful adventure!Thank you, Ethan, for making my time at Mission Viejo Best Buy a spellbinding experience. Ill be back for more of your extraordinary service soon! 🛍️🔮💫*Note, I sadly didnt take a photo of his magic but he looks a little bit like the photo I have listed below

Review №15

2024-02-02 02:44:09

Waste of time. I stopped in this store to purchase an Apple TV. Waited over 30 minutes just for someone to get one out of storage. Never happened. Finally decided to leave. I’ll make purchases somewhere else. Not sure what is going on at this store. It was not really busy but somehow everyone was waiting 🤔

Review №16

2023-04-01 22:08:55

I needed a new computer so I went to Best Buy. I used to work in tech and we sometimes couldnt wait for overnight delivery from our supply chain. I have never had a bad experience at any Best Buy. This was no exception. Shout out to Hunter, Alex, and the Geek Squad. Love my new HP laptop! And it was so reasonably priced. A happy camper customer!

Review №17

2024-02-13 23:07:49

Amazing store, you will fine lots of electronic and much more. Unfortunately this place they don’t install dash cam. I was recommended to the 1800 number to make appointment in another location.

Review №18

2022-08-07 13:05:07

I purchased a laptop, Lenovo Yoga.Kyle assisted me with my purchase and he was great. Polite, friendly and informative on product choice.I m a nurse who works in the area and I really did appreciate his professionalism.I will most definitely return most in part to his service.The young man at the door was also very nice.I had visited the Irvine Lake Forest store prior, it was closer to home. However, due to poor service there and the store not having suitable product, I went to the Mission Viejo store and Im so happy I did.Thanks for the great service for this nurse/person... I was buying my birthday present for just being a great nurse to my patients...my patients mean the world to me and Kyle I appreciate you taking the time to help me be more productive, efficient and a blessing to my patients.Thanks so much 🙏🏼

Review №19

2023-10-04 20:09:12

I purchased an IBuyPower computer on 8/25/2023. After opening and loading my sons school programs we found out it had not been loaded with the Windows License. Now we are having issues. After 2.5 hours and 3 different CSR’s from different departments we ended the call with them telling us we need to transport the PC to the store and they cannot give the license on line or remote in to load it. After all they have the best at Geek Squad and the program they look into your computer to make changes. Hummm.Completely unacceptable service and quality control on their part.If you are going to provide customer service via chat, phone or remote in “you should at least validate your systems and staff competency!”I will not return to buy anything at this store, only returning will be this PC.SincerelyJerry M.

Review №20

2024-03-15 19:22:14

We went and bought our washer and dryer. Catalina was helping us. She was great helping us finding the washer and dryer. Thank you so much for your service and your help Catalina.

Review №21

2024-02-18 22:43:02

My shopping experience today was 10/10. My husband and I had a general idea of what we were looking to buy but still wanted/needed some help deciding. We had a budget of $1500 and immediately knew we wanted to work with Mahdi (I hope I’m spelling his name right). We had previously been in the store and he was very helpful. Today he assisted us with getting a 75in tv, a sound bar system, tv mount, soundbar mount and cable covers. He throughly explained the differences between two tvs we were eyeing and helped us pick which was best for our family’s needs. If you are Mahdi’s manger reading this, please give that man a raise. He is truly an asset to your team and will continue to request/look for him when in store next! 10/10 customer service Best Buy!!!

Review №22

2024-06-13 21:02:35

These STUPID idiots “misplaced” a speaker that I waited over 5 days for! They didn’t give me ANYTHING for the inconvenience. Not a discount. Not a grift card. Nothing. It was THEIR fault that my speaker got “LOST”. What a coincidence that an item that is ALWAYS sold out & now DISCONTINUED gets “LOST” AT THE STORE.Get your organization TOGETHER!!!! And watch out for Employees that will steal your item & act like they care

Review №23

2024-03-18 23:31:06

You gotta love Best Buy. The thing is the quality of help they have these days could use improvement. And now you got to be on a queue to been seen or be able to talk with anyone, which is very annoying.

Review №24

2024-01-14 20:38:59

This branch is the worth store of Best Buy.Most of the customer service employees are rude and making excuses to not provide services to the customers.Specially Josh was so unprofessional on his behavior.I am hoping all these negative comments make some changes and have all employees to be trained properly to their responsibilities ( including stor managers) .

Review №25

2024-04-11 20:53:18

This location was our favorite electronics/appliances store. For 2 decades! 1 yr ago we purchased a new home and we used best buy for all our appliances and entertainment equipment. All in all over $10k purchase. We even purchased their extended warranty and installation program.1.Fast forward 6mo and we had a small issue with our range oven. We went back to best buy for help. After talking to the manager he promised to get a warranty spare part from the manufacturer. Never heard again from him.2.We got a smart thermostat installed by geek squad. The heater didnt work after this. Geek squad came back and confirmed everything was in order with the installation and setup of the new thermostat. Told us to call an HVAC specialist. We did that and he solved the problem in 15min. The thermostat setup was wrong. At this point we went again to the store to ask for credit for the service visit since we had to pay for the contractor visit. We paid the contractor to fix the errors geek squad made. Was under $100. We spoke again with the same manager. And again we got a cold shoulder and a no can do.The problem we have is that we have dealt with a store manager with no customer skills. His attitude was condescending, did not listen to us, and did not try to make it better for us whatsoever. That is in two separate occasions! We were polite and professional, and we wish his attitude was professional as well. Also, we witnessed his interaction with a few employees. Again, he was condescending and somewhat aggressive to his subordinates. Not something you need to be part of as guest of the store.To sum up, best buy customer service went downhill and got to the level where we are taking our business elsewhere. For the record managers name is S*****o.Update: Best Buy HQ stepped in and made it little better. However I dont feel I can give more stars due to the time I wasted trying to override decisions taken by incompetent managers.

Review №26

2021-10-09 22:10:53

- Decent product selection- Competitive prices at retail level- Helpful staff although depth of knowledge could be a little better- Provides touch and feel of products. Although I do a lot of online buying, I do go out of my way to periodically purchased some items here to try to support them staying in business.- Also offers large appliances

Review №27

2024-04-05 21:57:31

The sales rep was very knowledgeable and actually talked me out of spending money as it wouldnt have resolved my issue and would have been a waste. Instead, he was very informative.

Review №28

2024-04-16 05:14:20

Customer service for washer dryer and computer was excellent. No customer service and just rude and disrespectful employees gossiping and playing on their phones instead of helping at front desk and wasting my time for my tv purchase. They made that experience one of the worst customer service with true lack of respect that I have ever experienced beside caliber collision. They are about even in horrible customer service experience which I thought was not possible. Not a word from Best Buy to address.

Review №29

2024-04-03 19:02:08

Great customer service and helpful employees, went looking for a cable and the employees told us exactly where they were and helped us out a ton! Great place if you need any kind of tech.

Review №30

2024-06-12 14:06:16

Still the number one store with lots of electronic inventory,How ever they have much less items then my last visit and a bit unorganized that sometimes you feel like in a wearhouse or a storage not a bestbuy shopDespite all that I recommend the place.

Review №31

2024-02-16 00:48:33

Stopped in to buy a new laptop and was helped by a young man named Alex who went above and beyond to find me the right device.Great Service!

Review №32

2023-12-05 22:59:34

Waited over 30 minuets in line today while trying to buy a smart bulb. I was the third guy in line including the individual paying. The cashier took care of the 1st customer while the line kept growing and it got to the point where I just left. This store has consistently degraded over the years. Zero regards for customers time.

Review №33

2023-12-07 18:58:33

Needed to buy a washer. Had them on sale, so this was perfect. Josh, the salesman, was very efficient and knowledgeable about the machine we were purchasing.We also bought a Samsung Android tablet that was on sale. Perfect timing.

Review №34

2024-02-25 21:56:25

1. Bought toy set online for pick up, Order was cancelled due to out of stock.2. When to the store to pick up another toy, Sun afternoon. Out of 6 registers, 1 cashier. Whats the point of building such a big store but not enough cashier to get customers out the door in time.

Review №35

2023-12-29 04:12:38

Bought a new DJI camera and the young gentleman in the camera department was very knowledgeable, helpful and friendly. Will follow up with review of the DGI camera in a few months… Keep up the good work Best Buy. 🤙😎

Review №36

2022-07-03 00:48:52

They sell exercise equip and have signs to see a blue shirt for a demo. Mission Viejo store said the do not do demos even though they have the signs. They send us to Costa Mesa store and say they do demos. They have the same signs and tell us they do not do demos while standing in front of sign about demos. This is why retail stores like this go under and places like Amazon thrive. Extremely poor management.

Review №37

2022-11-10 18:52:21

Dont buy an appliance. They wont replace it if its broken and make you wait on hold on customer service for hours. Delivery people lied and said broken shelf and drawer would be sent in mail. I ended up keeping the fridge with broken shelves. Cannot recommend.

Review №38

2023-11-29 03:45:05

Day after cyber Monday. Would give it zero stars if I could. Seems like only 6 employees in entire store. Only one guy doing checkout/store pickup. 2 at customer service area I guess in the middle of the store and no line just people hanging out looking frazzled. I was 2nd in line which wasnt really a line and waited 25 minutes for an associate to unlock a camera and then told the associate needs to be with me until I purchase...Likely due to the smash and grab crooks ruining the shopping experience for paying customers. Also a camera in display but sold out and wasnt remived or had a sign....waste of timeHorrible overall customer service experience waiting around the middle of the store trying to figure out who to ask to unlock a cage. Will never shop at Best Buy again. Any other place or online would be a better and efficient use of a customers time. The item is the same price at Target and other online sites. Wont be long until this location closes due to people not having a good shopping experience.

Review №39

2024-01-28 02:35:56

The salesperson and overall sales system lying and fooled the customers, so disappointed and I will never buy anything from dam Best Buy, Goodbye best buy for ever. Shame on you.

Review №40

2021-03-19 22:05:10

This place is an anchor store to this shopping center. They have changed with the times to give the people what they want. I used to buy VHS movies here. Friendly staff and strict following of CoVid guidelines. They have a Pacific Sales on site, if youre looking for kitchen & bath renewal.

Review №41

2023-11-28 01:39:39

Went to pick up an item that was supposed to be ready and they couldnt find it in their back room by the checkout. Waited about 25 minutes. Others came and went and I was still there. The entire regular checkout, which was very long cleared out but I was still there waiting. Waste of time! Very disorganized. First and last time I order online with store pickup from bestbuy.

Review №42

2024-03-10 21:32:49

Have a subscription I pay for every month and they refuse to help rather send me back to a phone line that has been unable to resolve the issue. Terrible customer service won’t be buying any electronics here again

Review №43

2023-09-03 00:37:01

I came here to buy a cheap phone as I needed a new one ASAP. Gianinne and another gentleman helped me get the phone I originally wanted but for a great price. I bought my last phone here. I always prefer to come in because the website will say not in stock when they will have it in stock. This Best Buy doesnt disappoint.

Review №44

2023-09-27 19:29:50

I have been a shopper at this Best Buy location for over a decade and it long has been my go-to for electronics purchases and advice. In the last 2 months I can safely say that the staffing at this location has hit an absolute all time low. Each time I enter the store I am greeted by some wonderful employees who do their absolute best to meet my needs. However, I have also noticed that there are constant long lines at checkout, and I frequently have to wait 15 minutes or more to check out because there is never more than one person at the register even during peak hours. Add on the fact that when I scan QR codes for expert help all the employees are usually occupied with other guests so if I do have questions I must wait up to 30 minutes to get any sort of assistance, its no wonder I have stopped shopping at all Best Buy locations. If you need to make electronics purchases or require an expert opinion I would highly recommend driving the extra distance to the nearest Frys Electronics or Microcenter location. The extra travel time is more than made up for by the excellent service and speedy checkout since they always have 6 or more registers staffed.

Review №45

2020-09-17 21:11:21

Not sure if best buy has their own customer survey or what not, so I am writing my review here. My day went off as usual, waking up to the sound of people yelling and garden tools going off right next to my window. I then went on my phone to look at the news and see what today current events where looking like. I then later decided to go buy an AIO for my PC because why not right. I saw that they had a few in stock at this location and told my brother that we should go on an adventure to Best Buy. So we rolled out like some Autobots and got to the store.The first thing we saw was a line of angry and confused customers as to why they cant preorder the new sleek low tier PS5. I gave me a nice LOL for the day so I continued inside and found what I was looking for. Its a bit typical that once you get inside most if not all Best Buy employees would walk past you and not help. However, this one there was a gentleman who name I did not get nor was it on the receipt. He asked if we were finding everything okay, and at first I was shocked and told myself, is this employee actually checking to see how i was doing? What crazy inception is this?. We told him we were find and offered to ring us out, I also want to note that we where half way through the store and this guy was going to walk all the way to the registers to help us.This already was spectacular customer service! However, before we went over to the registers I decided to take a look at the monitors. The gentleman was still helping us out!!! He didnt leave, like how my father left me and left me emotionally damaged. We were looking at the monitors for a hot minute until he used his magic and sold me on the 49 inch Samsung ultrawide Odyssey. Yes, he did get me to spend $1k on a monitor, but that truly didnt matter because that guy took the time to help me out and make terrible financial decisions. And for that unknown gentleman thank you, thank you for everything.

Review №46

2023-11-29 02:58:10

Found my items by myself, because no one could help. After spending 20 minutes finding my own things, stood in line for 45 minutes waiting for checkout. 2 cashiers, 30+ waiting in line on a Tuesday at 7pm.

Review №47

2023-10-13 00:26:56

Pretty good experiences when buying products from Best Buy. Not the best place in the world but when you need something same-day, its a great place to go. Return policy has actually improved lately which is nice.

Review №48

2023-10-10 23:50:37

This best buy has been my go-to Best Buy store, but unfortunately, like some of the other reviews, it seems like this store has gone downhill. I went to the mobile department and no one was found. I went up front and asked if there was any that could help me purchase/upgrade phones. She said yes, but they were helping other departments, and she would send someone over. I waited another 5-10 when someone from the front register came over, which was from the camera departments. He tried to help but did not have much knowledge of what to do. While he was helping me, another associate came over to ask him a question that went back and forth for a while. Mind you, the person helping me already knows very little about the mobile department. I ended up leaving. He did take the effort to try and help me, but wasted about 30-40 minutes. This would have been 1 star, but the person helping did try.

Review №49

2024-06-30 12:00:57

Ordered online in advance. Walked in and was walking out the door with my new phone in about 10 minutes. Ty

Review №50

2023-09-13 19:26:52

Best buy customer service is horrible. Ive called 3 times awaiting voucher due to damaged appliance out of the box, when delivered. Its been over 5 months and still no voucher. They route your calls to a foreign country with English as a second language and make you hold for long time to talk with them. I would not recommend purchasing anytime form Best Buy online or have delivered by them. Do not buy from Best Buy online.

Review №51

2023-11-14 21:27:31

Lots of blue shirts walking around asking if weve been helped. Friendly staff. Large selection of laptops, phones, monitors, and accessories. Its a great place to get a feel for ergonomics of keyboards, mice, cameras, etc., and they do price matching too. Checkout is quick and seamless.

Review №52

2023-11-26 23:57:30

BUYER BE WARE !!! Dont buy anything from this place, Bought a TCL tv 6 weeks ago, I was told it was covered by best buy for one year and I could ad a additional year for 60 some odd dollars, however I chose the one year. Now the tv has issues and Best buy wont stand behind thier word on the one year never again will I buy anything from from Best Buy, NOTHING !!! Just a foot note : looked up the reviews for the last 3monthes,10 posts with 1 star tells me Best Buy does not care about customer satisfaction or service, does that tell you anything???

Review №53

2017-02-21 03:03:19

Best Buy always has a great selection of items to choose from and their associates are friendly. I have not had any negative experience from this store so far.

Review №54

2024-05-03 03:41:55

No greeting no help with finding item had to find someone to help me check out,no one at register,prejudice against my ethnicity,rude looks from associate like Im going to steal unfriendly staff

Review №55

2021-01-19 08:57:48

Looked online found what I wanted. Didnt do the buy on line pick up something went wrong deal. Just went down there the woman in televisions was super helpful came home with a new 75 looks great. Pardon the stand(not from best buy) I just made one the same dimensions as the one that takes over a month to get here (thanks corona). Over all great place.

Review №56

2024-04-22 01:09:19

Its a best buy. The company is running down hill as fast as it can. You can go Reddit, Yelp, or any other rating site and this location is just ran terribly. The sales people mislead you on product availability. The appliances choke the walkways and are damaged. Finding what youre looking for is a throw back to Frys. You either know where it is yourself or you walk out. Do not ask for help because it will be lacking. Specifically, the Nintendo switch section is ALWAYS out of stock and in disarray.Seems most brick and mortar stores would rather you do business online. Take the hint and avoid this store.

Review №57

2023-10-17 18:31:35

Thank you to Stefan, huge thanks. Arrived in the US without a cable for my laptop charger, expecting to be able to find one easily. Was surprised to be unable to find the required cable here in the USA at multiple shops. Found Beat Buy and a very helpful young man called Stefan, I hope I spelt that correctly? He went out of his way to ensure that he found a redundant piece of equipment that had the same type of cable to assist me. If I need anything else while in the US you can bet your bottom dollar this is the first place I will try thanks to the assistance from a friendly and very helpful man.

Review №58

2024-06-06 01:08:37

Best buy techs will rule the world during the coming apocalypse

Review №59

2018-09-21 21:38:27

Jason, Ryan and Shin in the pc dept and all the other guys Ive dealt with here have always been great. I buy every single electronic item in the house from these guys. I specifically drive to this store just becuase of the helpful folks here. Would definitely recommend this store and best buy overall. Thanks guys!

Review №60

2023-06-06 03:33:40

Im actually shocked to see some negative reviews here. Ive bought several appliances here, all of my familys phones, office supplies, a couple laptops... really anything you can buy at Best Buy. The staff has always been very friendly and helpful. Ive had to make a few returns here and there and NEVER had an issue.

Review №61

2023-09-06 22:46:39

I asked five people to help me find the correct charging devices for iPhones and iPads. Every single one brushed me off with excuses. One said I’m working the front, another girls pointed in the wrong direction, the other three couldn’t be bothered. I would have spent $300 but finally just left. If the kids in there don’t like their jobs, get another one.

Review №62

2023-08-17 03:55:40

Terrible Geek Squad. I scheduled an appointment and brought my computer to them. They were late. Didnt try to fix my problem. Told me it was almost closing time and to reschedule. Yeah right...

Review №63

2019-03-12 06:32:40

I didnt get bombarded with pushy sales staff and the price of a car speaker was same as Amazon. But I could have it right there and then.The guy from fridge and washer section lent me a tape measure to go check if speaker box would work in my car. 5+ stars today!

Review №64

2024-02-01 02:05:27

They recovered some data from an old broken hard drive. Great service. $100

Review №65

2023-05-13 03:14:08

For a Bestbuy, it seems jankier than others. The checkout area doesnt look nice. The store appears understaffed. It took 25 minutes for me to get to checkout with 2 cashiers and 1 customer service rep working the front. Also, all of their high value items are littered and stacked behind counter. Id prefer to go to the other Bestbuy a few miles away than this one.

Review №66

2023-03-06 01:28:54

Really really awful experience. I personally used to work at a Best Buy and I can say this one is nothing like the one I worked at.Instead of actively helping out customers, most employees here will try to actively avoid you.On top of this, I had an especially bad experience with the employee at cameras named Clay. I went up to Clay and asked him for assistance finding a gift card. Initially I thought we were getting somewhere when he was taking me to the place where they should be (a place I already checked) I told him they were not there or at the front but the online system showed they had a large number of them (not 1 or 2).After we didnt find them, I suggested to Clay that perhaps they hadnt been put out on the floor yet. Instead of checking or even acknowledging that. Clay just walked away back to his camera pit.I was truly speechless. That was the exact opposite of what we were trained to do. What happened to this place?

Review №67

2022-12-19 15:04:10

For a Best Buy, this store seemed a bit packed with merchandise. Is was to the point that watching an employee have trouble navigating through isles made me not want to follow. The staff is friendly though, so I give them that. If they cant help you find what you are looking for, they will gladly order it for you.

Review №68

2023-06-16 20:54:55

I brought a friend (from out of state) here to get her annual service and she was told the geek squad was by appointment only. She flies back to Virginia tonight and explained there arent many Best Buys where she lives. The guys here helped her.🙂I wouldve given 5 stars but while my friend is being helped, I went shopping for some new music only to learn they no longer sell CDs. ☹️

Review №69

2023-05-02 03:52:35

Igor was so helpful. He was very patient and professional. He helped me order a movie that wasn’t in the store and also went above and beyond to help me find a washer and dryer for the best price. And also helped me get a Best Buy credit card set up quickly. So I could pay 0% interest for 18 months on the washer and dryer. Equivalent to 100.00 dollars a month. Yeah.I also got my mom a jitter bug phone and helped set it up for me.Tk you Igor.

Review №70

2023-08-23 19:19:18

I purchased an item about a month ago, for the price of $115 and now it doesnt work. Called them to see what is the warranty and they wanna charge me $100 just to check in out. I told the guy might as well just purchase a new one but not with you guys its a scam what this people does and since its not that mutch money its not even worth it to go to claims, just want to share with you people and also tell you to buy your stuff from a serious store this place its a joke and rude people also. I am a verified costumer and purchased the item on 07/17/2023 at this location of mission viejo ca..

Review №71

2023-08-23 00:32:58

The service at this best buy has gone down so much!Now you go find what you want to buy, and if its locked up you have to go back to the front, check in the the door greeter and wait... so frustrating. Waited for 45 minutes to buy a stick of ram...

Review №72

2024-01-06 02:24:04

Impossible to reach by phone. All of these unnecessary complications with increased automation not allowing the caller to reach anyone by phone when simply trying to communicate with someone in person in the store. This is probably not the stores choice but the system that has been put in place sends everything to the web. Much prefer the traditional in person human experience and real life stores over computer shopping any dayAlso, the product we purchased was defective. The paper feeder did not operate properly, and they shortened the return window, so I ended with up an expensive, non-working product.Also, my 2nd order never arrived after a month. There is no way to follow up on it at the store or online. There is not even a help section on the website that is functioning, and music played for almost an hour on the phone when I tried to call the store in person

Review №73

2023-03-15 20:04:38

1st time at this location.. Apparently very busy. Promising 4-5 days just to run diagnostics. Young man checking cutomers in must be experiencing personal problems or needs a different geek assignment as is very curt and doesnt come close to providing a personable professional customer service. Strangely very different to the Geek Squad service Ive received over the years.

Review №74

2024-01-26 04:25:45

My online order was ready when I got there. All I had to do was scan a QR code and pick it up.

Review №75

2023-03-08 23:04:54

I dont think they are handling themselves very well. I went in to pick up an item their website said was in stock. When I got there, they looked up inventory and found 2 on hand. They could not find the items and went in to say Internet sales mess up their counts.In a separate issue, it seems like so many things I look for are not in the store. I think they have added too many items not related to home electronics and cant stock what customers want.

Review №76

2023-08-30 21:19:48

Horrible experience! Lifelong customer but their sales support for a new purchase doesnt exist. Bought an expensive home theater to be installed and after 3 weeks they still couldnt schedule the installation!!! I canceled!!! Goodbye forever!!!!!°

Review №77

2023-04-28 17:47:42

I purchased a gaming laptop from this store, but unfortunately, the SSD failed on the very first day. When I went to return the laptop the following day, the staff seemed surprised and questioned whether I had removed the hard drive. They insisted that I stand and watch as they opened the computer, and in the process, they accidentally broke the backside of the laptop. Even after checking multiple times and confirming that the hard drive had not been removed, they did not apologize for their mistake and simply told me I could leave. LOLAdditionally, I had also purchased a connector for a Nintendo controller. When I went to pick it up, I was given an open, dirty, and damaged box without any tape or proper packaging. When I requested a return or exchange, they informed me it was the last one in stock and that the return process would take two weeks. LOLThis stores customer service and handling of products have left me extremely disappointed and questioning their reliability. Their lack of attention to detail and poor communication have left a negative impression, making me wonder what is wrong with their overall approach to customer satisfaction.

Review №78

2022-07-09 02:10:40

Its the Costco of electronics. You name it, theres a pretty good chance that theyve got it. They always have great sales and theyve always treated me great here whenever Ive done business with them. The staff are very nice and they always make me feel welcome when I come into the store. I bought a processor here back in November there was originally $500, for $78 with Best Buy rewards and their gift cards. That is how you do good business.

Review №79

2023-08-30 23:33:46

I knew what I wanted, waited around forever just to purchase the item. Couldn’t find a single person to help me so I left. What a waste of time. Hire more staff, your customer services sucks, Best Buy, Worst Service!

Review №80

2023-09-01 18:52:31

Tough to buy things in person anymore. No knowledge of products and long lines. Ordered items online for pick up same day and items were not ready until following day. Amazon makes life so much easier.

Review №81

2019-07-20 18:28:20

Return policy! Lost my receipt bought some RCA jacks that I thought had HDMI on the other end. The sales rep pointed them out to me they were discounted because of an open box. Sticker had obstructed part of the box. when they ask for your phone number you should give it to them Ive always thought it an annoying practice but they can research purchase that way. $18 lesson but I dont think Ill be back!

Review №82

2021-08-07 22:23:18

Did you know that someone back east can buy you a gorgeous TV on Amazon at 3:00, and you can pick it up curb side at your local Best Buy before 4??? I do now! Awesome! 😎

Review №83

2023-09-29 23:18:37

I ordered a refrigerator that was never delivered. They just blamed the manufacturer but never tried to find a solution. After nearly 2 months of waiting I purchased the same item from a different vendor and received it 3 days later.

Review №84

2023-10-09 21:13:21

Staff here as so LaZY. drove to this location to get one item .because the online app says they have one in stock, i know they have it somewhere at the back. . coz they kept posting it available. they are just bunch of lazy staff did not try to look for it. they just make some allibys and exuces.. drove for 1hr 1/2 . so dissapoited will not come back to this. Now its says that location has the item again . SMFH

Review №85

2024-06-09 20:37:57

A bit understaffYou need to wait in line for a long time to check out!

Review №86

2024-01-11 02:14:16

It’s a big queue. There is one person at the ticket office. Serves each client for 10 minutes.

Review №87

2023-10-07 00:54:17

A young man whom I think is named Christian helped us. Answered every question we had. Was very nice and respectful. We were really happy with the treatment. Thank you

Review №88

2023-05-03 23:42:37

I don’t know why but I really like this Best Buy. It’s hard to get to kind of, but the staff is so nice and friendly. Along with the large inventory that they have, I always find myself coming to this location over others. I would highly recommend this Best Buy to everyone

Review №89

2022-05-16 20:29:44

We have been buying appliances from this location for the past 15 years, no problems ever. Recently we tried and man did we try to order a basic dishwasher with delivery and installation included. Got the confirmations and everything/. Not only did NO ONE call to say they didn’t bother to show up during an 8-hour window they gave us which is also pretty ridiculous. We waited all day. Hold times to speak to someone over an hour. No show and no discussion that they later told us they were missing a part so they had to reschedule - thanks for telling us. Then we get added reassurance after we call and wait on hold for a manager for over 90 minutes who assures us “this time around no problem we have the part and the installer supervisor know the situation”. Not only did they NOT show up for another 8 hour window we sat around for they never called us for an update. Best Buy you’ve completely lost our respect, we went to a competitor same day and got a delivery the next day. Never again are we going here and looking at how many bad reviews there are online I’m surprise this store is still hanging in there

Review №90

2023-03-19 02:25:38

Needed a laptop, had a couple of different ones in mind. Gavin had amazing customer service. Listened to what I needed out of the laptop and directed me to the proper computer. Showed me a couple of accessories that will help with travel and protection out in the field.If I could, I would give him a raise.

Review №91

2023-03-10 21:58:52

Purchased a new Sony 75” Bravo. Great price. Best Buy did the installation on time.I’ve been shopping at Best Buy and never had a poor experience for 20 years.

Review №92

2022-08-26 17:55:40

Visited your store today and purchased Apple headphones we were helped by Mike, he was incredibly kind and so helpful.Very charismatic and extremely insightful into the product too.He was super professional and an all round lovely guy. Thank you for making our experience so great Mike & hope you visit the UK soon!

Review №93

2022-06-28 23:38:51

First of all this is the best staffed Best Buy in the area, both in the amount of staff they have and the knowledge of the staff. I had the absolute best customer service experience ever from this store. My laptop went out and I needed a new one for a trip on the coming Wednesday. I went to this store on Saturday, Kyle (Sales Associate) helped me find exactly what I needed, however it was out of stock. Kyle assured me it could be shipped and I would have it Tuesday. Well there was a mistake made and my laptop was shipping the incorrect address (I realize mistakes happen, and a good company is one that handles the mistake satisfactorily). Well this store went above and beyond... I spoke to one of the managers, Diego Blanco, and he had monitored the FedEx delivery to the incorrect address and as soon as it arrived he had store associate go pick up the laptop at the incorrect address and personally bring it to me at my house. Diego stayed in contact with me continuously until I had my laptop in hand in plenty of time for my trip. Again, everyone will eventually make a mistake, but handle it as well as this store did and I am a customer for life

Review №94

2022-09-01 21:40:36

I went into Best Buy looking looking to get a new tablet and laptop, I was pleasantly surprised by Lucas the sales employee. Customer service is very rare in todays retail world, exceptional customer service is like a unicorn, Lucas is the unicorn! He was kind, helpful, knowledgeable, and went out of his way to make sure that I bought what I needed, and did not try to convince me to buy things I did not need. He should be the example to that store on how to treat their customers. Pay attention @linkedin, this kid is a find!!!

Review №95

2022-04-19 19:46:27

Ive spent a lot of money in the place over the years, and as big box stores go, Im a happy customer. They will price match just about anything so long as the comparison item is sold by a reputable company. Getting 0% interest with their card too has been fantastic when things end up costing more than Im comfortable paying cash for all at once. Takes the sting out of larger purchases. Unless something goes really sideways, I expect to be a customer for more years to come.

Review №96

2022-06-01 14:06:37

Not at this store, but I had a really bad experience with Best Buy. I bought a $1,000 laptop and then within 3 weeks the operating system (Windows 10) became corrupted. I went to the store, they acknowledged my purchase records, but said that it was probably my fault and they were not warranting the software. They wanted to charge me $170 just to reload the OS. I had it done by a private service for much less. Best Buy does not stand behind the products they sell.

Review №97

2022-07-27 02:37:14

Store itself is great, has many varieties of tech-- but the customer service left a not-so-good first impression on me. The employees seem uninterested in helping you, as other reviews comment on. I forgot the name of the specific manager we conversed with, but as previously mentioned: he was uninterested. He was sitting around, even when he got word from other employees about our concerns, he wasnt on his feet.

Review №98

2023-05-29 17:25:40

Zero customer service! Asked three different sales associates none of the three know where item is. Theres a good reason stores are closing and Amazon is taking over. Manager sitting in office wondering how to increase sales. Pathetic!

Review №99

2023-10-25 16:00:17

This isnt the weirdest dang location theres only one way into this place and you feel like youre lost when youre driving to it but when you finally find the Best Buy on the very end of the road next to the freeway it feels like a ghost town sometimes

Review №100

2023-11-29 17:29:43

Very busy and not enough people to assist. Miss the old Geek Squad and their Nerd look; you always knew who the salesperson vs. Techie were!

Review №101

2022-10-11 22:09:18

Best Buy has terrific service and excellent products. The Tech Team ( formerly Geek Squad) is an excellent program and come to you to fix anything or explain how to use products.The people who work in Bn the store are very helpful.

Review №102

2024-02-10 23:31:15

Small and not much but that seems to be the way all Best Buys have become.

Review №103

2022-11-27 19:46:26

I bought a laptop HPspectre X360. Before I bought it I asked if it had a micro SD reader because my main use is downloading photos from my camera. The sales person didn’t know so she asked someone else and they said it did. I then asked again when I dropped it off at geek squad for data transfer and again when I picked it up and was told both times that yes it did have it and they showed me where it is supposedly located. After I picked up my laptop I couldn’t get the micro SD reader to go in where they told me it would so after a 25 minute hold finally talked to someone in geek squad who said it does not have one. If they had given me the correct info I would have bought a different computer. NOT HAPPY

Review №104

2022-12-05 22:54:50

Delivery and installation guys never showed up. When we called, we were told they are not able to track or reschedule our order because they are in transit. Instead of taking the responsibility for completing a service a customer paid for (or properly keeping them updated) they are asking the customer to call them back again and again because they dont know what is going on. Very unprofessional and unacceptable

Review №105

2024-02-09 14:38:52

Fully stocked and clean. Well signed locations in the store

Review №106

2017-06-30 04:00:43

Service was good. The Con was stock is very limited compared to the one in Huntington Beach.

Review №107

2022-10-03 20:46:30

The last time I shop at Best Buy. I like to shop in person and support brick and mortar stores. However, I found out the hard way that Best Buy only does 15 day returns. My advice is just shop on Amazon or anywhere else that has more lenient return policies.

Review №108

2021-09-21 12:46:30

Went in the store, looking for a specific product. One of the blue shirts 👕 here was quick to assist. Unfortunately, what I had wasnt available in the store (highly recommend checking online first), so I continued to window shop. In almost every new section I went to, a blue shirt 👕 asked if I needed help with anything. Talking with a few of them made me realize that this location was one of the best Best Buys Ive ever been to. All the employees here were very knowledgeable on what the current trend of products were, whats popular, what isnt, while not giving me that sales pitch vibe. I ended up not buying anything, but left with a much better outlook on what current tech is available now. 5🌟 for Customer Service.

Review №109

2023-12-26 22:42:14

The combining of the checkout and return line into one line is a nightmare. Be prepared to stand and wait for quite awhile.

Review №110

2022-09-13 14:55:55

A great experience for pick up in store. Shop online then right down there for pickup. Smooth and fast. Also, sometimes it looks closed (dark tinted windows and 1/2 the lights off) but it is open! Good stuff.

Review №111

2021-05-22 14:47:00

A few things stood out to me on this visit:A. They were selling the exact modem I needed at the same price as Amazon. That was nice.B. The cashier didnt try to sell me an extended coverage plan. Kudos to that cashier. That was really nice.C. They didnt try to sell me a Windows-compatible, SOHO-compliant Ethernet cable for $30.D. I think I saw racks of music CDs. Then again, maybe they were DVDs. In any case, physical media seems so...2005.Overall, a good experience. I was in and out with exactly what I needed in under 10 minutes. It was a great feeling to find exactly what I needed/wanted in a brick and mortar, rather than online, and at the online price (a rare combination, indeed).

Review №112

2020-08-18 23:02:40

Have always valued Best Buy as a qualified retail store with a large assortment of quality merchandise and great customer service. I have been to several stores in Southern and Northern California, and I have found the chain to be consistent with their business practices, friendly and helpful employees, and great technicians. Have never had any issues with my purchases, not with any of their employees...only to accommodate everyone customer to have their needs met.

Review №113

2023-01-23 00:58:46

Love this place and this location. This is the best location for asking questions and learning about your gear. Ive been in so many times and got clarity on my computer, webcams, wifi, routers and more. Non-pushy sales and when your ready to take a next step were here to help or do it for you. Love how easy it is and I keep coming back.

Review №114

2021-06-18 06:19:01

This store has been such a huge help throughout the pandemic, and the customer service has been absolutely stellar everytime Ive gone.The entire process from ordering an item to picking it up at the store is streamlined to make it as simple as possible, and has saved my butt on several occasions now.Overall, Ill gladly continue to regularly purchase items here and support the great people who work here, over ordering at some other giant online retailer. 🅱️🆒️

Review №115

2023-07-29 17:41:26

15 day return policy. Terrible customer service. Get with the times best buy. Will not be spending my money with you again.

Review №116

2023-02-27 02:45:56

We got to Total Tech there ever since we’ve gotten that it’s been a godsend because we buy so much stuff at Best Buy. They’re always super polite very knowledgeable.And we won’t go anywhere else.

Review №117

2023-02-15 20:20:51

I have always enjoyed shopping at Best Buy, both in Southern and Northern California. They offer a wide range of quality merchandise which seemingly eventually goes on sale, and they offer extended warranty on most of them. They also sell Out Of The Box items which are discounted returned items from customers, but are in good condition. They always have helpful and knowledgeable sales representatives to assist with purchases, a very clean environment and restrooms, and always plenty of available parking.

Review №118

2023-03-23 19:57:00

Antonio was the rudest. Asked a simple question, this punk kid rolled his eyes at me and walked away when I was inquiring about a laptop. Then he started mouthing off to his teammates back at his station. Really you should fire this guy. I was there for 1 minute.. you lost a customer. Going to buy my laptop from Costco thanks.

Review №119

2021-02-27 20:50:41

We just went to this Best Buy in desperate need for a new computer for our business. We got the Mac mini originally and it didn’t work for what we needed. When we brought it in, we knew we couldn’t return it but we were hoping to trade it in. Michael and Katherine were so amazing. They took the time to look deeper into the situation and talk to their manager so that we could return it and get the full money back to put it towards something better. They didn’t rush us and continued to answer questions and help us out. Thank you guys for the amazing customer service!

Review №120

2022-04-17 06:26:36

Can’t give the boys in the Geek Squad department a higher rating, so 5 stars will just have to do. Everyone there, especially Diego went above and beyond for me. I brought in my iPad with a defective charging port. They not only informed me that I have a warranty, but they also gave me several options aside from getting it fixed through them. They even taught me some temporary fixes, like charging it through the magic keyboard, which is useful, since I use my iPad daily for work!Super friendly, professional, eager to help me!!! I felt like a friend, not a customer. I’ll be back! Thanks boys!

Review №121

2022-03-07 06:36:02

They lost my order even though I had a receipt and a confirmation number. The staff was very nice and trying to be helpful but I still left frustrated. I think it was the system and not the employees. The did everything they could. (Please don’t take it out on them) Best Buy needs to update their online ordering.

Review №122

2020-04-18 21:29:03

The customer service hear it pretty spectacular. This location made me fall in love with best buy. There is plenty of parking. This place is huge and has a large, diverse staff that can answer all of your questions. They have a huge home appliances and home theater section. I, personally, love their photography/camera section. Also, you can return a product within a reasonable amount of time here. They have a helpful geek squad service that can help you fix any technology problem you are having. Additionally, if they dont have what you need at their location, they can send you to another close by Best Buy location that can repair what you need repaired. Its great. I am very satisfied with the service I have received at this Best Buy.

Review №123

2018-11-18 00:31:15

Great deals and good customer service. This is one of the few places I can still shop that is competitive with Amazon. The employees are helpful and go out of their way to answer questions. The checkout process seems a little slow but over all I still rate the entire experience as five stars. Black Friday is insane there.

Review №124

2022-10-04 00:37:23

Slashed half their workforce.The thieving alarm went off 36 times in a 4-Hour period give or take, I stop counting around 30. An employee basically just admitted to me that somebody is stealing every time that alarm goes off and that their instructed to do absolutely nothing about it. All they have done is slash their Workforce in half and doubled the prices and they were able to have record profits and on track for it Austin this year. Years ago youd walk in there and you couldnt get five steps without 18 boys and blue asking you if you needed anything nowadays you got to wait around and wait around just to then be told no ones coming to help you its just pure insanity. Nothing against the local workers I know theyre young and theyre doing their best but the upper management, the suits should be ashamed of themselves. Theyre the definition of corporate greed gone awry and disrupting what used to be a decent place to go by and look at some Electronics.

Review №125

2021-12-26 22:40:14

Grateful for the Geek Squad! Cole (Supervisor), Jorge (Consultation Agent) and Noah (Advanced Repair Agent) were beyond amazing. Their tenacity in trying to figure out my syncing issues on my laptop was by far unmatched from any support team I spoke with from Outlook and Lenovo. They were all very professional, friendly and skilled. Thank you three for taking such good care of me.

Review №126

2021-05-07 18:36:54

We bought a TV one week ago, that was supposed to be delivered and installed yesterday after a week of waiting! However, after waiting the whole morning at home and spending quite good amount of time on the phone I just learned that it was rescheduled without letting us know for the next day.This morning, the installation crew came to my door but they did no have the TV with them. They said they were not aware of any delivery for today and I need to get back on the phone with Best Buy. The TV is not delivered yet, but Best Buy sent the installers anyways! Again, I have been on the phone waiting and talking to different people to figure out why the TV was not delivered. This is totally a waste of my time and a terrible experience for a simple purchase!

Review №127

2023-02-05 20:35:05

Just got a new phone. Shawn was so helpful explaining options and working with our needs. Very knowledgeable about the products and plans. Made is very simple.

Review №128

2023-09-21 01:04:13

Rude employee, didnt even pretend to care, their knowledge is lacking as well. Had to go back to return something and got told off when asking for an alternative.

Review №129

2021-11-07 19:39:07

Unfortunately I hate giving out one stars but due to the constant reminders of lack of customer support or care, refusal to answer the phone forcing you to go in the store.I am extremely disappointed with the store and the way that they treat their customers this is habitual it has been going on for years forcing me to feel that I have to give a honest review based on years of poor customer service.My review is based upon my feeling of commission based over selling of products to customers so they can meet their internal store numbers and be the highest producer there is a true lack of customer care due to the fact they only want to make their numbers.

Review №130

2022-11-02 07:10:43

Had money in my hands to buy a new Pixel 6a. Only one person wanted to help, BUT he was a #Samsung guy. FYI he was very nice, but when he realized I wasnt going to get a Samsung he wouldnt even make eye contact. My feelings were hurt because I enjoyed talking to him. I didnt know he worked for Samsung even though he had a shirt on! He came over and fished us over to his Samsungs. So wrong. After Samsung guy abandoned us, we asked the greeter for help, he said hed let someone know--he might have, but no one showed up... 1/2 hour standing around, embarrassed and confused what to do. 3 guys were at the Verizon counter who wouldnt help us, even though we asked for them to call someone. So, we left and got it at Target in like 5 mins. How sad. They lost about $600 with all the extras we bought. Wont be back there.

Review №131

2021-12-10 03:16:34

I love Best buy! I go here for all of my electronic needs! I just bought a phone for a few hundred dollars, and then I left it in an Uber. So I had to go back and buy another one! They have good specials and a great return policy!

Review №132

2020-10-21 20:28:51

Ordered online and got the giant monitor next day, rep was friendly A+ transaction. Best buy has also made some black friend price match guarantees during the early sales which make it nice to buy early. There were plenty of reps inside to help and they all were wearing masks. Hopefully they keep this up, they shipped faster than Amazon.

Review №133

2023-02-19 04:08:31

Nice selection of products & brands. Good prices too. With their price match guarantee you cant lose. We purchased an appliance suite and within 3 weeks saved an additional $500 with their price match guarantee before we even received the appliances. Salesmen were very knowledgeable.

Review №134

2021-02-17 00:42:07

Noone was willing to help me in this store. There were out of stock on 3 items I went into purchase. Plus I was shocked to know there is a limit on apple gift cards. I wanted to send my son $1000 for a new phone but was only allowed a$500 card. Best Buy failed 5 times during this visit.

Review №135

2021-05-05 01:41:57

I like Best Buy for electronics and appliances. They are almost always competitive on price and you can actually see the products first hand. Typically they have a few well informed workers mixed in so if you ask the right questions you should be able to get the answers you need. Between matching prices and the discounts you get using their credit card Best Buy is a good choice.

Review №136

2020-12-13 03:45:08

Great experience thanks to Anthony. Anthony helped us with the right case for my wife’s iPhone 12 pro and ended up installing the case and screen protector and swapping the SIM card for us without any problem. Awesome service. I appreciate his service even though he was extremely busy trying to close. Give this guy some recognition. Thank you!!

Review №137

2021-10-09 02:24:30

Can’t say enough good things about the geek squad at this location. Noah, in particular, always takes his time to be thorough, courteous, professional and honor the client’s trust and time. He is set apart from the typical IT person one might think of. I observe how gracious he is with every type of client, including me, when on a couple occasions I was really frustrated. Diego, Cole, Noah and Kobe take their roles seriously and close each loop efficiently and effectively. I highly recommend their total tech services. But if nothing else you can rely on them and for me that’s an assurance that I wanted to share. Customer service is still alive with this team of gentlemen.

Review №138

2018-07-25 19:19:08

I always have a good experience at Best Buy. I feel like lately I hardly ever have to wait in any line no matter what I am purchasing. My Best Buy Credit Card is one of my favorites since I typically get 0% interest on purchases of $100+ if paid off within 12 or 18 months depending on what they are offering at the time. Most of the electronics Ive purchased in the last two years have been through Best Buy since they also have excellent product coverage. Best Buy is where its at! I mean, its in the name!!!

Review №139

2019-12-05 18:29:51

ABSOLUTELY WORST CUSTOMER SERVICE WHETHER IN STORE OR ONLINE. BEST BUY SYSTEM FAILED LEADING TO MY ORDER BEING CANCELED AND NO ONE CLAIMS RESPONSIBILITY. I purchased a TV on Cyber Monday and found out my order was canceled upon arriving at the store 2 days later. NO EMAIL OR CALL TO INFORM ME OF THE CANCELED ORDER and drove 30 minutes to the store from my house. At the store no one seem to understand why my order was canceled including management. Upon calling online customer service, they informed me that my order was canceled due to the product no longer being available which is COMPLETELY FALSE. I checked the product while being on the phone with the customer service representative and clearly see the product is available for immediate pick-up just not at the Cyber Monday price. The Customer service representative was clearly LYING TO MY FACE and I even gave her the product number and continued to state it’s unavailable. When speaking with the manager, he acknowledged the SYSTEM MADE AN ERROR CANCELING MY ORDER, but refused to correct the issue and re-activate my order or call the store so I can the same item for the same price due to Best Buy system error. Bottom line, stay away from best buy and save yourself time and money shopping at their competitors locally or online. I’m sure this would never have happened with Amazon

Review №140

2021-09-22 14:56:10

Geek squad fixed my computer in a timely manner. Very satisfied with the service. Prices were reasonable as well. Signed up for the yearly service, worth it especially if you have more than one computer or laptop.

Review №141

2020-02-29 01:00:02

Great location and employees! Never feel rushed or hassled here, there is always someone nearby to help if you need it.This location has more space than most and they make use of it! Their stock is far better than most nearby electronic store options. Found stuff here thats been out of stock at Target and GameStop since Black Friday.Keep up the great work guys. Ill definitely be back soon.

Review №142

2021-09-28 12:27:48

These guys always do a good job. Match competitors as best as possible, great selection, but what I love most is their no hassle warranty plans. When there is an issue, they dont question it, they just replace it.

Review №143

2020-08-12 23:27:29

I was disappointed that they couldnt help me. I stopped in to get assistance with my cell phone. Spoke with someone in cell phones and he referred me to their Geek Squad. The line was long so I went on line and made an appointment. Arrive early for my appointment only to be told by Geek Squad that they cant help me with music transfer. Spoke to a management person and was asked who I spoke to the first time that I came into the store 10 days prior. Moral of the story take name badge photos of the people that assist you. Either way it did no good, wasnt able to get assistance in the transfer.

Review №144

2023-11-30 23:39:36

My Samsung needs to be reset. Thanks for trying and referring to another shop, with no charges.

Review №145

2021-08-23 05:22:41

I bought a whirlpool refrigerator and had nothing but problems with this refrigerator. I even bought their geek squad warranty only to find out that its not effective until after the first yesterday since whirlpool warranty covers the first year. 5 service repairs later, I told best buy I want my money back because this was a lemon. They basically gave me the run around going between geek squad, best buy and whirlpool. To this day 3 months later, the problem with the refrigerator is not not fixed and Im still scheduling another house call. I will never buy a home appliance from them again.

Review №146

2021-02-22 01:13:31

Love the customer service here. Best Buy has this annoying 15-day return policy, and yet the folks here have always been very understanding and agreeable when Ive returned things a few days past that time period. Very much appreciated.

Review №147

2021-09-28 15:25:38

Customer service here exceeded my expectations. My wife bought a new iPhone here and they made the whole process seamless. The Geek squad team was also quite accommodating and helpful.

Review №148

2019-03-06 15:00:47

Ive gone to Best Buy for years. This is my first time to this store. I went in to buy two new computers and while I bought what I needed, I was very disappointed in the service at the Geek Squad counter. The sales person who sold me one of the computers sold me software I didnt need, despite the fact that I told him I didnt need it. Geek Squad told me I was correct and didnt need it, but couldnt figure out how to return my money. I told them Id just eat the $50, which I did. They whole store seemed unprofessional and unorganized both times that I went in. Im not used to that from Best Buy. I will look for another store to go to. Their service all around was not satisfactory.

Review №149

2019-04-08 15:13:23

Very helpful people at this location. I was looking at laptops and the one I had zeroed in on was a fairly high spec Dell and the salesman pointed to me a comparable Asus gaming laptop. Spec-wise, they were almost the exact same yet it was $200 less. It was a website only model so he really knew the company products. Very impressive!

Review №150

2021-07-09 23:13:17

I needed a new mouse for the computer, so did a little shopping at the Best Buy online site. It was easy to research and find what I wanted, and since the loca store had it in stock, I took a quick drive. I easily located, confirmed, and purchased the item. Best Buy is always my go-to place for computer and electronic related items.

Review №151

2021-08-07 22:43:05

The $200, a year: Geek squadprogram may be one of theBEST BUYS (no pun intended)on the planet. Before I bought their service program, a local, independent shop charged me $400 for a repair for my cell phone. Under BBs service program, they would have done the repair for zero cost, as long as I took the device to one of their many stores.Way to go, Best Buy!

Review №152

2018-12-10 18:31:48

My sister and I needed to replace the TV in her bedroom.We were welcomed the moment we stepped through the doors.We are both technically challenged but had two young men assist us and explained to us various features.Not only did we buy a TV for the bedroom but a sound bar for the living area and head phones for the bedroom TV.Wonderful to see employees who go the extra mile to serve their customers!

Review №153

2018-01-07 05:31:25

Best Buy may have lowered its pricing, but the best part was its floor staff. I had a few encounters with the staff and everyone was courteous and kind. Now that is different than the rude geeks I used to meet on most of my visits a few years back.

Review №154

2021-11-13 17:34:29

The team member that helped me was so patient and let me ask 100 questions before deciding on my new laptop. He was not push, but directive. He made my decision easy. I wish I could remember his name, but he was amazing!

Review №155

2020-08-29 16:31:38

Hard to find questions regarding vehicle camera install. Floor reps not to aware of how it works, but they tried their best to get me the info I needed. Also very busy due to limited customers due to covid. All in all Best Buy has great cs. Thanks.

Review №156

2018-08-12 06:18:53

I bought android charger online earlier and it just took a few minutes and its ready to pick up. It just took me a few minutes to pick up my order. Obviously, the service here is fast compare to other best buy stores that I know... The employees are helpful and have a lot of knowledge on their products especially on electronics.. I highly recommend to shop at Best buy here at Mission Viejo. They have awesome, friendly and helpful staffs and more....

Review №157

2021-01-30 01:33:57

Cant speak to actual Best Buy employees, only a call center (if the automated service doesnt hang up on you) that cant provide any helpful info. I drove two hours to get a non properly reset open box phone, I will now have to drive back to have them fix their mess up as other Best Buy stores can not provide any help for their mistake. Hope I never have to use a Best Buy again.

Review №158

2023-03-02 23:47:41

John Esteban & Taylor, assisted us with our transaction. Learned more than I’ve ever known in 15 min speaking to Esteban. Will be coming back for more print media products later this year.

Review №159

2021-07-11 14:04:25

In the world of on-line ordering and curb-side pick-up, Best Buy is a stand-out for employees who want to help you learn about products and how to get the most out of products you buy. This store has a great, and plenty of patience to spare.

Review №160

2020-08-24 02:29:04

I love Best Buy Period. We purchased a new microwave today as ever the personnel are always nice and so helpful. Everyones responsible wearing mask and making sure everyones safe. Keep up the good work..

Review №161

2021-06-05 23:36:31

I dont think Best Buy really wants my business, a least their sales people dont...takes forever to reach them by phone...when I go into the store I have to deal with very young people who seem totally detached from what theyre doing except to make a quick sale. I usually have to wait to get any sales person to help me and then they really dont care about answering my questions...its really a hassle! Its too bad they hire these people who are too busy talking to each other rather than doing their job. ONE OF THE WORST CUSTOMER EXPERIENCES YOU COULD HAVE IN A RETAIL STORE...

Review №162

2023-03-24 14:23:56

Normal retail store. Sales staff not knowledgeable on product, bare minimum effort to assist customer, more interested in being on their phones. Left without buying, came home and got product online at Amazon.

Review №163

2023-06-20 19:13:56

Made an appointment for GeekSquad. We went, and there was no one the take care of us. I guess they didnt see it, or they didnt care. They gave us store credit though....

Review №164

2019-01-20 15:59:48

Waited around about 10 min no one was in the home automation. Then looked for one associate an they seemed to have more important task to do than help customers. They had a girl employee who was playing with virtual reality and it seemed like going to amazon should have been my first choice.So sad for this store they use to be really good

Review №165

2020-09-04 21:39:34

I will never shop at Bestbuy again, and I would advice anyone I know to shop somewhere else. I needed a new phone so and I was interested in buying an unlocked phone. I thought Dylan, the store clerk was being helpful but it turns out he didnt care. With his recommendation I purchased a phone that he assured me was compatible with the sprint network. It turns out it was not compatible, as a result my time was wasted and I was charged a restocking $45 fee. I was able to purchase an unlocked phone from Amazon and without the frustation. Bestbuy doesnt understand the first thing about customer service and their return policy is absolutley awful. Dont waste your time, go somewhere else.

Review №166

2020-06-09 16:07:51

Best Buy has a drive through system as of now. You will have to pull up and let them know what you are there for. If you are looking for something, they will tell you to pull into their designated stalls and tell you the wait time for someone to walk out and help you out. Very smart and convenient.

Review №167

2020-11-20 01:40:29

This review is more about the Geek Squad inside of Best Buy. Apple made an appointment for me there that I waited a week for...only to get inside and have the appointment mean nothing. Still waited in line and wasnt even asked. Then I was told there was nothing they could do to troubleshoot my iPad issue except to factory re-set it and if that didnt work send it back to Apple and I would possibly get an answer in 10 days. Huh? What a total waste of time. They didnt even offer to TRY to troubleshoot it. I will not return for any assistance from them. Its just a bunch of kids that could care less about addressing anything.

Review №168

2018-03-29 06:11:23

Best Buy is trying to stay relevant. They price match their surrounding and online competition. Some of their employees are approachable and are willing to help. Most of them, however, would rather sell you an extended warranty than the item that would best meet your needs. Probably most infuriating is their willingness to price gouge those that aren’t knowledgeable enough to see through the typical nonsense sales pitch. Let’s not forget about their cellphone markup campaign all done in the name of the “Best Buy purchasing experience.” I would suggest staying away unless you are a very savvy buyer.

Review №169

2018-12-31 06:51:45

Staff was nice, but couldnt find the items I was looking for.

Review №170

2020-08-18 22:39:01

Terrible service, not enough geek squad on staff.I drove an hour to bring in a phone for repair and when I arrived early they told me to walk around the store. When I went to share my view and requested to speak with a manager the Operations manager Tim Not wearing a name tag passed me off to someone named Kyle who told me I didnt need to get an attitude when I requested to speak with his manager over him.Tim who previously had acted like he wasnt a manager then came to me and tried to act like the person in charge. When I asked him why he hadnt identified himself as a manager he claimed he had too many things to do and that my request was not a part of his assignment.GM apparently was on vacation will never recommend this store. Not the regular Best Buy standard.

Review №171

2023-12-01 02:15:09

Nightmare trying to buy a new phone, worked with 4 separate employees. Finally got fed up and left.

Review №172

2017-11-30 04:16:38

Its a clean store with friendly staff. Though for what I am usually looking for electronics wise, Best Buy usually doesnt have it. I sometimes feel like the employees arent as knowledgeable as they think they are about some things. Though if you arent a huge techy or looking for top-notch PC parts, then this is a good place for you.Cant say much for their Geek Squad since I dont have any experience with them.

Review №173

2020-12-09 02:38:00

First tried to call them to see if they were open listend to Christmas music for almost 40 minutes with no answer then I ordered for for in-store pickup got to the store an hour and a half later and they said it could take up to 6 hours (to walk down the aisle and get your item)they told me to go in the back and grab it and guess what, it wasnt even in stock left store empty-handed. Worst shopping experience of my life.

Review №174

2020-07-30 05:46:24

I had a bad experience today at this store. The staff wasnt nice or helpful, seemed like they didnt want to bother with you. I waited for 5 min while 3 staff members stared at their phone, when they finally acknowledged my presence one of them literally asked what do you want? After hearing my answer and while not looking at me she proceeded to walk to the back of the store without looking at me or saying follow me, or stay here, or nothing. I followed her and she looked in the shelves and told me they didnt have what I wanted. I asked several questions to see if I could get it somewhere else, she replied was I dont know I walked out and ordered what I needed on amazon as google was kind enough to answer my questions right away and give me different product options on the app. I prefer stores and staff members but I had no choice but to go on the internet today thanks to the helpful staff

Review №175

2021-11-25 02:41:57

Visited Wednesday before Black Friday. We used the scan the QR code to get into the help queue, but it didnt seem to do anything. Had to kind of hover around and it took a while to get an associate to notice us and ask if we needed help. Bought a laptop on sale and it was just a normal transaction. Tried to get a Lenovo stylus, but I guess they didnt carry those? It was a meh experience.

Review №176

2020-12-05 12:38:38

I would have given this five stars if they had more employees to help with and if they werent completely out of a few of the items that I was shopping for. Ended up having to go to Walmart to purchase a PlayStation Pro. But other than that, the employees I did speak to were very knowledgeable, helpful, and considerate.

Review №177

2022-06-06 21:41:32

Tons of items out of stock. Items that are in stock lack price tags and labels. It makes it a bit difficult to find items at times. Location is a little tricky to get to but overall it is a decent place to go to if you cant find the electronics you need at a Target or Wal-Mart.

Review №178

2020-12-13 12:48:16

Best Buy is a big Box retailer that tries to compete with Amazon and others. But it is important to know exactly how they play. Prices are getting more competative but their matching policy needs to be made cleaer to their staff. When going to purchase an Item yesterday, and showing the competitive price to the sales reps and asking will you match this, we were told yes. But when we got to counter to pay they brought 2 managers up to search for a reason to NOT honor the discountt saying it did not meet their policy rules.yet it was a head to head comparison. So they did not allow the discount which cost me 100.00 more in the long run. So, no more best buy for me. Ill stick with Amazon. They HONOR their commitment.

Review №179

2014-03-02 19:23:06

My experience with their customer service has been excellent. No problems with price matching or exchanges. My 55 Samsung HDTV was never right, and died 9 days after purchase. Immediate, hassle free exchange. The new one is great. Everyone has time for me, and have been courteous and in some cases downright fun. From my experience with the MV store, I wouldnt hesitate to recommend that you visit.

Review №180

2019-04-17 16:26:21

I cant begin to tell you how badly Best Buy sucks!! Just purchased a Samsung 10 plus and needed to have a Invisible shield put on the front for protection, Long story short after 3 employees and 2 managers they still could not get the darn thing on the phone.That isnt what upset me so much, What upset me was the horrible horrible customer service I endured that day... ruined my whole weekend. I went over to the Geek Squad after the 2nd try and a very rude worker told me well maam, I can give you a new one & you can try and put it on yourself ... Set like screaming I told him no that is what I am paying u for !! I went to Verizon where I purchased my phone and the young man did it for me in no time, no problem, and perfectly.

Review №181

2021-05-07 15:27:36

Terrible Location! I have had worst experiences with them!One bad experience that I had was with an imposter that this location was hosting. I was at this location to buy a Fitbit for my daughter, and the imposter who presented himself as a Best Buy employee sent me to another location as he told me the Fitbit I was looking for was not available at this location but is in the other nearby store. I drove to the other store to find out after--a long wait--that actually they did not have it but the store I was coming from had plenty of it in their stock. I went back to this store and talked to the manager, and surprisingly he told me he was aware of the imposter and that he was not a Best Buy employee! Terrible answer and excuse! Best Buy corporate must be ashemed of having such manager knowingly allowing an imposter misguide people on their store floor, not to mention the liability it has for them.

Review №182

2019-05-20 02:30:31

Im very disappointed. I had been very excited to purchase a 5.1 surround sound bar to replace my aging audio system. I talked to the associate and told him I wanted to spend $500-$700. I had been looking so I knew I could get what I wanted in this price range. Instead of showing me what was interested in, he told me how anything under $1000 wasnt worth my money and tried selling me in the $1200-$1700 range. I left without making a purchase.Good job in losing a sale from a customer ready to purchase.

Review №183

2020-03-02 06:53:12

I came here today to buy a laptop. The guy that helped us was very knowledgeable and helpful. I settled on a Dell laptop. They had it on sale and I also got a software upgrade. This store in not far from my home and I like to shop here for all my electronics needs. I want to get a dash cam, this can save you from a ticket and keep the cops in check when they pull over. With a dash cam they are much more likely to not get out of hand. I also bought a security camera for my home. I got the one you can see on your phone and it is two way so you can talk on a speaker to whoever you see on the camera. I like this Best Buy

Review №184

2018-12-06 23:55:01

Poor customer service- I’ve been in here many times and u always feel like the young employees here have a bit of arrogance about them when dealing with someone that doesn’t know as much as they do. Twice I’ve had unpleasant experiences with females in this store . When I complained to a manager he said he already knew who it was and when I told him he just said, “yep” . Another time was a girl at the register . They make you feel like they have better things to do than to actually help you check out !

Review №185

2022-01-07 02:51:04

There is good customer service and then there is superior customer service. I cannot thank Tech Manager, Diego enough for his superior customer service. He went far beyond my expectation to resolve my PC issue. Thank you!! Susan and Maggie!

Review №186

2019-04-06 14:15:20

I went to get a new tv, blue ray etc etc. For my new home. The staff was excellent and helped me pick out something nice in my price range. They were very informative as well as helped me save money and buy the correct things. They had a decent inventory to pick from. The guy from geek squad that came to install it all, was great too. Im very happy with my items amd with the service i received. I would recommend them to anyone.

Review №187

2021-07-14 18:34:52

About two months ago, I had a significantly gnarly problem regarding a warrantee on a TV. I wanted to speak to the general manager, who was not there, but the assistant manager Adam stepped up and said that he handles these sorts of problems. Without question, I couldnt have been more fortunate to have had a chance to discuss my problem and seek remedy than from Adam. It took almost a month to sort out, but he not only stuck with it but also made it happen. It should be noted that there also is another Adam in Magnolia who is a manger. Without his help as well, which was accommodated through Adam the assistant manager, my problem might not have been solved, which involved replacing a defective TV. I am indebted to both of these Adams. They certainly represent the best of what Best Buy is all about. Adam the assistant manager was sympathetic, kind, attentive, and thorough. I will definitely continue my 30 year experiences with Best Buy as my prime place to go for top notch products and honored warrantees. Thank you Adam for going beyond the call of duty.

Review №188

2023-11-28 00:03:19

Was easy to locate. A little confusion about pick up lines.Customer service fair.

Review №189

2020-07-06 21:49:35

Currently we are experiencing never before seen pandemic. We cant operate business as usual. I bought a tv online that had problems straight from outside the box. I wasnt sure I could return it to the store. Im thankful for the extended return period. Best buy made it easy with curbside pick up and returns. We all wore our mask. Yay us! I felt the employees had extra work making our lives easier(safer) they deserve recognition and a raise. Thank you for loading my return on a cart. Taking it into the store. Processing my return. Than walking back into the parking lot with my completed return. All with a smile on your face. And is there anything else I can do for you attitude. In about 15 minutes I was on my way. Pink hair woman, Im sorry I didnt get your name. Youre a rockstar in my book! Thank you for being Amazing.

Review №190

2019-02-03 21:18:31

Went in for new TV fact finding mission and at least three persons assisted us knowing we were not going to buy until our satellite subscription ends the end of this month.No high pressure. Very helpful friendly and knowledgeable. Completely unlike my last experience at BB lake Forest when I bought a new phone withvery agressive employee/s.

Review №191

2021-02-07 21:22:48

I bought a Roomba on Feb 4, 2021 with my debit card. The funds were deducted from my account on 2/4/21. I returned the Roomba 2/7/21 and was told it would take 3-10 days for the funds to be credited back to my account. I asked for cash back and the manager said he couldnt do it. So now Best Buy has the product and my money. If BB can take funds from my account same day they should be able to refund amount to account same day and if they cant they need to give cash back. I will not shop at Best Buy in the future and will share my experience everywhere I can to inform and protect other consumers.

Review №192

2023-02-09 18:51:39

Rolled up cause we needed a new TV..This place has them literally scattered all over the place.. found the one that tickled my fancy the most.. threw it in the back of the Durango and peeled out..Nice.

Review №193

2021-06-29 22:29:49

Went to the Mission Viejo location after angrily leaving the Lake Forest Irvine location to buy a cell phone. The mobile repair guy broke my phone even more so I needed a phone real quick. I didnt want to wait an hour until it was ready to pick up so I just went to the store. My mistake! The place is real fun to get to without a GPS! I drove by it the first time. The Mission Viejo location also had the same problem as the Irvine location but was a little bit better. Again practically no one was working here! I asked the front door guy for assistance immediately after learning my lesson in Irvine. After about 10 minutes of waiting I talk to the cell phone person and it takes another 5 minutes to get the phone out of the back and check out. Seriously?

Review №194

2016-02-18 22:33:45

My sub started smoking on the drive from the bay to San Diego. I stopped into the Mission Viejo store to have it checked out. Steve Mulligan the install technician happened to have some spare time in his day. He checked out the install, which was great, but found the parts defective. He searched and found that they happened to have the parts in stock. Exchanged then and reinstalled it for me. Without any appointment he took care of me right away and resolved the problem. It was excellent customer service on his part, and he is a really genuine and great guy. I will definitely continue to be a best buy customer as long as they have great employees like Steve around.

Review №195

2018-12-03 23:18:21

Can’t walk 5 feet without a worker coming to ask if you need help, probably because there aren’t many customers. The staff is knowledgeable when it comes to their department, however. Came here on black friday and bought a new phone. The guy who I bought it from said i could come tomorrow for free installation of a screen protector, but the next day they immediately said no and charged $8. Strange

Review №196

2024-05-07 13:41:00

This place has gone down over the years! No one to help you!

Review №197

2022-06-21 08:29:47

Excellent staff. We spoke to a few people here and they are all very friendly and knowledgeable. Thank you so much for helping us find the right product that meets our needs.

Review №198

2022-02-05 20:08:47

Bought a classic over the range GE Microwave (third one) online. Cheaper than repairing if you install yourself. Arrived on timed. Delivered to my hatchback. Simple.

Review №199

2020-01-14 18:15:54

Adam spent 1 1/2 hours setting us up with phones and gear. He had great patience when we ask questions on several phones. I also noticed that I was having difficulty getting the charger connected so he suggested a wireless charger. Im loving that!