Best Buy in Torrance

Review №1

2024-04-27 23:06:36

David and Ernie were such a great help. They help us find the correct laptop and accessories for our needs and we’re very patient with us throughout the whole process five stars all the way.

Review №2

2024-06-23 03:26:46

Knowledgeable staff, one think that could be improved, I went to buy a screen protector and wanted to just buy it there and wanted it installed and was told to go to geek squad to get it installed. The geek squad guy told me to buy the protector first at the front. After waiting 10 minutes, I buy it, then go back to geek squad and I have to buy the screen protector install anyways. Why couldnt they just do everything at once? In the past I could just buy the protector, buy it at the phone stall and they install it on the spot in under a minute. Now it takes 30 minutes and I am talking to 4 different people.

Review №3

2024-04-19 23:59:55

Always love going to Best Buy, they seem to have everything. Cool drones awesome tvs and all types of appliances. I went looking for a new cordless phone but also found a wireless headphone system. Open box 40 bucks from 140.

Review №4

2024-06-03 19:44:46

The system wont let me... but I will try another way -JR (Best Buy ManagementThis is everything you want to hear when you have someone working on something for you. I had a special case where I had a team of installers come into my home to wall mount my 85 TV in my living room before an event. Once finished, we noticed this the TV was not projecting properly and I was advised to call it in because I am a Best Buy Total member and that is exactly what I did. Being that I still had an event I told the installers to quickly find me a TV to put on the wall for the event and they did. Apparently they grabbed an open box product from the Torrance location so they can keep the situation more affordable. I was out some cash until this issue was resolved but Id still be able to ave a functional TV for my event. Which was great!Fast forward a month and I FINALLY am able to get the issue with my dysfunctional TV resolved and was issued a store credit... Now I needed to go in store to return the TV I bought on the fly and get the cash back in exchange for the store credit. Seems simple right? Not at all... JR was the manager on duty who was called to find solution. What I will say is that between the Best Buy policy changes to their Total Tech, the open box return policy and other hurdles and hoops, JR with the assistance of Cassie was able to find a way to accommodate me.Stores have policies to protect themselves but sometimes there are unique situations that need a human eye and decision making and I am glad that JR and Cassie were there to help me with this because it was looking like it was going to be a day where they tell the customer Oh Well, there is nothing I can do when in reality the service was the exact opposite. Cassie and JR found a wayThank you... Best Buy should celebrate you

Review №5

2024-05-11 21:58:33

Best buy operates under false advertising. On their website it would says that an order will be ready in 1 hour. After 2 hours I went to Best buy to see what the deal was. They told me that it still wasnt ready. When I told them that I would just grab another one, they said I had to cancel my order first, go pick up the TV, and then make another purchase. I asked to speak to the manager who never came out. Piss poor customer service.

Review №6

2024-05-22 08:41:06

They never answer the phone. Then Im when l go there in person the man that helps people to understand their phones better is not there. They told me his days off are Tuesdays and Wednesdays. I didnt get mad. I should have asked her for his job.

Review №7

2024-02-23 23:41:15

This is the WORST Best Buy store Ive ever encountered. I strongly recommend NEVER purchasing a car stereo from this Best Buy location. The car stereo installer is the most unreliable, rude, and frustrating customer service person Ive ever dealt with. How the management continues to support him just wreaks of complicity. Over the weekend in mid January I spent $800 on a new car stereo and equipment. It was advised the installer was busy (couple of weeks to get an appointment) but would call me on Monday to schedule. No word. I call to inquire on Wednesday and the response was hang tight, hell get back to you in a DAY OR TWO. I received a direct phone number which I called twice with no answer or message so I drove down to the store. I managed to navigate to the install bay and caught the installer a bit off guard and didnt seem pleased I chased him down there only to respond with, I dont have your paperwork but Ill call you in a DAY OR TWO. He also mentioned that he has to do everything (appointments, install, etc). After two days, no call, I call again, no answer and drive back down again and finally scheduled for a month out for a 9am appointment. I received an appointment confirmation text/email at 8am on the appointment day this week so I drove 30 min to the store and am ready at 8.55am only to have someone come out and apologize that the installer just called in sick 5 minutes ago? (10 min before a shift???). I mentioned my difficult experience and the woman mentioned that the manager would call me IN A DAY OR TWO to arrange a priority appointment and offer some recovery for my time/gas to for the late the cancelled appointment. AGAIN NO CALL back or any follow-up from the Manager nor the installer. After several attempts, I finally had a pleasant gentlemen in the Geek Squad department inquire and mentioned he talked to the manager and that the installer is busy and will call in a DAY OR TWO. SERIOUSLY??? I said, the installer is the worst and completely unreliable. (nothing about the priority re-schedule) More frustrating is that the Store Manager has done nothing to rectify the situation. and is enabling a rotten part of the business. The GS rep suggested I schedule elsewhere. Now Im booked for an appointment in Lakewood in over TWO MORE WEEKS which will mean it will have taken almost 2 months to install from the original sales person estimate of 2-3 weeks. This is also a 2 hour drive round trip plus about another $20 in gas not to mention the endless phone calls and two separate trips. @Best Buy - Do something if you care, if you dont, start closing stores.

Review №8

2024-03-11 16:14:16

My wife needed help from the Geek Squad. She had made an appointment for the Hawthorne location but we went to this Torrance location accidentally. Luckily they had an opening and helped her. Im giving them the stars for their good customer service. I dont know the gentlemans name but he was good and delivered her phone back at the promised time. It was a very smooth and easy process.

Review №9

2024-06-10 19:43:39

I am truly unhappy because I was Lied to and mislead by the Bestbuy corporate line.I bought a samsung S24 Ultra and as well the protection plan with geek squad. I paid an extra $220  for the protection planAfter one month I had an accident and the screen got broken. So I headed to the store to see what I can do they told me that they no longer fix Samsung phones. The only option they had for me was to get a replacement phone and that I have to pay another $200 for a service fee. I told them whats the whole point of paying for protection, if I will still pay another $200. To make it short I didnt have a choice.After I agreed to that and paid. The phone arrived in two days. Checked it, the phone they sent was not brand new it was refurbished and the screen quality was very poor. Also the battery heated up so badly upon charging. I compared it to my phone with the broken screen and the phone they sent me was disgraceful.I called the corporate line again ( I am trying to make my account short but I spoke to six different people in one day only and spent a week going back an forth)Here is the best part in the story, the lady that I spoke to, to discuss why the quality of the phone is bad, replied saying its refurbished and thats all what I will get.I told her thats not acceptable I paid close to $2000 dollars for the phone and protection plan and now I paid extra service fee and you cant give me a new phone if you cant fix mine.She told me that was what she can do.So I decided that it was a big mistake to buy the phone from best buy in the first place. Since they havent honored there pledge to quality.I spent the whole past week to get a refund for the protection plan and service fee total $400 plus change. I spoke to so many people on the phone and everyone passes me to the next person. After refunding me the protection plan money. The corporate line told me I can only get refunded the service fee through the store that recieved payment.I went to samsung to get my phone fixed they quoted me 200 dollars for fixing the screen.I went to the manager in that store, the first thing she said to me was that she cant refund me the service fee, because the service was done. I told her that I am returning the phone you sent me. So what service am I paying for. After arguing, She then told me that they may refund me the money when they confirm that the phone has returned.Afterwards the manager tells me I could have had my phone replaced with a brand new phone if I had kept the protection plan.My predicament now is that I was misinformed by the store and lied to by the corporate customer service. The store told me that I would get a new phone and then turns out to be refurbished. Then the corporate line tells me thats all what I am getting. And since I refused what they offered me I decided to get it fixed at samsung. Then the manager blames me for canceling the protection plan. I told her that no one offered me a new phone but actually told me that I could only get a refurbished phone.I am now left with a broken phone with no protection and samsung would not offer me a plan because the phone is damaged.Honestly if you are to buy a Samsung phone never buy it from best buy.

Review №10

2024-01-22 20:35:15

Went into the store looking for a new iPhone because mine had stopped working. Was greeted by a person who directed me towards a sales rep named Jimmy! He talked to me about the different options available in terms of phones and helped me transfer over all of stuff from the other phone. He was VERY friendly and knowledgeable in the field and can’t thank him enough! Thank you Jimmy for the awesome customer service and going above and beyond to help me out!