Presentation on Map Reviews Nearby

Best Buy in Thousand Oaks

4.2 (199) 390 N Moorpark Rd, Thousand Oaks, CA 91360, United States

Categories

Electronics store
Appliance store
Computer store
Home theater store
Music store
Video game store
Video store

Location on the map

Thousand Oaks, Ventura County, California, US

Phone: +1 805-494-8370
Site: https://stores.bestbuy.com/ca/th...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.2

199 Reviews for Best Buy 2024:

Review №1

2024-05-16 21:30:15

I have been a Geek Squad member for many years and their service when the came to the house was very good and I was always very satisfied. Now they have a membership fee and no longer come to the house unless you pay another fee around a $130.00. My last visit was to the store on a problem that involved 3 visits unplugging my tower, next visit the tower and printer with the last visit the tower, printer and scanner. The last visit I arrived at the appointment time and said they were short of help and I had to wait about 30 minutes. The guy started and then said I have leave for lunch and another guy took over. I came in between the previous problem now the scanner wasnt working which they fixed the last visit 2 days before and the other problem 2 days not working. Now the printer wasnt working again and the guy said he doesnt work with printers and that printers are very sensitive and it was older. So I had to carry the tower, printer and scanner home again with them still not working and try to get all the cords connected right and wasnt able to do. I wasnt going to deal with the Geek Squad again. I found a college student and he had everything connected together and in less than 45 minutes working together again. Since then he has taken care of my laptop too. I no longer have confidence in the Geek Squad and dont like unplugging and plugging everything in plus carrying all the heavy components back and forth. As an 80 year old Senior this was a real burden plus the cost was much more reasonable and with the Geek Squad they didnt solve the problem and facing another trip or paying over a hundred plus to have them come to the house.

Review №2

2024-04-06 01:07:30

We love our Best Buy and always get all of our electronics and appliances at this location. Today we took our daughter who was looking to make a big purchase on a camera, and wound up buying one for ourselves as well. Kyle in the camera department was knowledgeable, patient and gave us excellent service. Kudos to T.O. Best Buy for having top notch sales people, a great selection and competitive pricing.

Review №3

2024-05-13 21:32:50

Michael and the checkout clerk were very helpful with my Dad and I as we purchased multiple items and had the Geek Squad replace a phone lens. The product could not be opened per store policy so Michael show me his Air Pod Pro 2 so that I could determine if it would work for me. It did and I bought my first set!

Review №4

2024-06-15 01:59:24

Customer Service on the phone is a severe nightmare and on top of that, the 1st two installers who did our new washer/dryer came here and connected the washer wrong. That started the ultimate nightmare with the Best Buy Customer Service team. 98% of calls are thrown to the Philippines, after youve been on hold forever. It took us exactly 3 days and more than 23 phone calls (we kept track), to finally get a U.S. rep who was able to look up information and handle things the way the Philippine reps cannot and will not. If youre buying a TV or something you handle yourself, then go to their store and buy it. But for major appliances and big items that need delivery, installation, or repair, you will enter a whole other world of frustration and hell. Trust me, between the mountain of phone calls youll need to make, and the hard-to-understand-and-talk-to reps overseas and the bad phone connections (theyll hang up on you if they dont understand your American slang or if you ask them a question thats not on their script), youll be exhausted when its over. For the phone call issues and the bad overseas reps who were useless, it felt like we were doing all the legwork to get our issue taken care of. Best Buy shouldve been paying US for all the work we did. We complained on the phone to the U.S. rep we got, and they said theyre not surprised, theyve heard that from many other customers. Now THAT says it all.

Review №5

2024-02-29 04:36:51

I wish I would of got the name of the person who helped me, I was looking to get some Pokémon cards for my grandsons. They were not on display when I got up to the counter. The gentleman who helped me was wonderful, he said that he had some and took the time to go get them for me. Just over all a very pleasant person..

Review №6

2023-12-01 00:50:49

Best Customer service and all the things looking for was in stock..Great experience with my son..Clean facility and friendly staff...

Review №7

2022-05-11 04:04:31

I love the streamlined customer service process that you can find at any Best Buy location in the USA. I live in Colorado but traveled to California regularly and love the convenience of the Thousand Oaks store in California. The only downside to this visit was that the customer pickup was actually not located within the store but located outside the store around the corner where curbside pickups are located. A little more clearer explanation would be helpful at the entrance as I waited at the pickup counter inside the store for a while until and off duty employee asked me if I needed help and showed me the way to the new pickup location outside and around the corner. GH

Review №8

2024-06-10 23:35:16

This store has limited stock, but the employees and their helpfulness, make it a 5 star location. I was able to get close to what i was looking for, so it all worked out.

Review №9

2024-04-26 18:20:28

Worst customer service, managers ever. I was asking help from three managers and all three managers said that they can’t help me. But I went to other Best Buy and they were able to solve my problem in couple minutes. Don’t waste your time going there and buying something. Go to other Best Buy store.

Review №10

2024-03-22 18:52:07

The employee with red hair and glasses at Geek Squad needs proper training on how to treat customers. Despite appearing friendly, he comes across as condescending, which is extremely disappointing. I was absolutely disgusted with his attitude.

Review №11

2024-01-17 14:25:39

The Geek Squad attendant that helped me out with the issue I had with my laptop was super helpful and patient despite me coming in at the end of their day! Really appreciate how friendly everyone at this store seemed to be

Review №12

2024-06-29 00:16:32

I really like this Best Buy. The staff is so friendly and helpful.

Review №13

2024-03-26 02:31:10

There so lazy they never pick up the phone . Had to drive out there get my item. So while doing that I called to see if the phones will ring they do . The staff just stand there talking to each other and dont bother picking up . So sad

Review №14

2022-09-27 19:55:38

Store still under remodeling and we couldnt go in to look at the Mac Books. Good thing I already knew which one I wanted and they had it in stock. But, I still would have liked to look at them before pulling the trigger on the one I purchased. I spent a lot of money!! Husband is delighted to have his new laptop! Hes had his old.one for years and years!

Review №15

2023-12-13 02:35:25

Bought a new TV on December 3rd, salesman told me they could install it in 5 days if outside contractor would do it but we should wait until Geek guys would install it on the 12th because of any problems I should call him. What bull 😢 I took his card but didn’t realize it didn’t have a number. Geek guys called us yesterday and said they be here today between 12-4 so I took the day off 😢 Turns out we get a call in the morning that they don’t have the TV and don’t no where it is and would call us back when we have it 🤔They never did 😢What the F? Tried to call the store and talk to the manager and they sent me to corporate. Don’t know what happened to our TV and even worse they never called us back. Can I cancel this order? I can get same deal at Costco with better service

Review №16

2023-12-25 20:52:49

DO NOT call the store with any questions about merchandise. I called and asked whether or not they had 2 different items. I was put on hold, and told that they had both items IN STORE, and the prices. When I went in the next day, the employee looked at me like I had 2 heads. Im convinced now, that I spoke to someone in a call center, who made me believe they were in the actual store. Incredibly irritating

Review №17

2023-10-07 03:09:04

At first I was a bit hesitant to upgrade my home theater with Best Buy as in the past there was a lack of knowledge and customer service. Well times have completely changed at the Thousand Oaks location. Bertrand was my salesperson and he was amazing. Extremally knowledgeable and attentive to my needs. Being that I have been in sales my whole life (over 20yrs) it was nice to receive a level of customer service that I pride myself on giving my clients. I had geek squad install a TV, speakers, receiver and set everything up. It went fantastic with them spending almost 8hrs to make sure everything looked perfect. There was a slight issue, but it was resolved by Charley one of the managers with a level of professionalism you see only at high end establishments. If your shopping around at the various overpriced theater media shops in town, dont overlook Best Buy in Thousand Oaks. Thank you again everyone my family and I couldnt be happier.

Review №18

2024-04-10 20:24:19

Very patient listening to my weird requirements for a laptop computer. The place has gotten friendlier over the years Ive shopped here.

Review №19

2024-01-17 05:04:12

Something i was looking for wasnt even there what a wast of time! low on consoles I was looking for the wildcat nintendo switch so bad customer service and not a great place to shop youll always see taging and some drugged people in the store and people smoking and their Iphone displays alwasys have the weirdest and inoporpiate wallapapers

Review №20

2024-06-19 04:55:53

I was in a jam due to lost work production after my old 1 TB external hard drive crashed. I didnt lose much data because I could re-download most of it from the cloud, but I needed a solution quickly so as not to lose too much productive time from work.Luckily, I researched and found high quality external SSDs at my local Best Buy. I replaced the lost hard drive with a Samsung T9 Portable 2TB SSD, and I couldnt be happier.It has no moving parts, makes virtually no sound and has super fast I/O with the Insignia™ - 3.3’ USB to USB-C 3.2 Gen 2 Superspeed+ 10Gbps Cable I bought for it.I made the purchase on Friday night, and it was ready for pick-up by the time the store opened on Saturday. I was back up and running in a matter of an hour or two, after redownloading everything I needed.I highly recommend Best Buy for their broad selection, competitive pricing, great service and easy-to-use online store.

Review №21

2023-10-04 04:46:47

I ordered a refrigerator 4 weeks ago. The first time they tried to deliver it, it was the wrong refrigerator. The second and third time, they brought badly dented refrigerators. The fourth and fifth time they said they couldnt get it up the stairs which were always there and the first delivery team saw the stairs. They kept saying the refrigerator was too big and they couldnt take the doors off the fridge like was done before. Anxiously waiting to see if this will be remedied tomorrow or if I will cancel and order from somewhere else. Every time they say they are coming they dont give a window until the night before so I have to cancel all appointments. That has happened 5 times and they really dont seem to care. I will update tomorrow.Update: They messed up again. Will order from Lowes. Really sad that Best Buy doesnt have a decent delivery company.

Review №22

2023-10-03 07:02:14

Completely remodeled on the inside, very different from the old Best Buy vibe. Still has everything you would expect, plus some new items that werent carried before, like Legos. Overall nice place with a lot to offer.

Review №23

2024-06-05 23:30:10

After spending $1700 the service is still not great! They only want to help when you’re spending money or white!

Review №24

2024-02-23 01:35:39

Best employees out of all 4 stores we frequent it is a great store for phones TV appliances

Review №25

2023-04-26 00:14:25

They had what I wanted, but it took an hour to get it because it was buried. Annoying. Otherwise, this store is fine.UPDATE: I purchased a mini fridge here & it works perfectly. I had issues with (2) Magic Chef mini fridges from Home Depot. They either froze everything or didnt get cold at all. They were also $60 more than the fridge from Best Buy. Im so happy the Insignia retro mini fridge works in my office. Definitely recommend.

Review №26

2023-12-27 22:24:14

Fast and efficient return of something I ordered that was the wrong configuration. Very pleasant employee even after a long Dec 26th day of returns.

Review №27

2024-03-05 19:37:25

I always have my items placed in the outside lockers, easy and convenient access.

Review №28

2023-09-17 23:51:22

Geek Squad is always understaffed and hard to make convenient appointments. The service is great once you are finally helped. Pickup is even more difficult. You can wait 15 minutes for help.

Review №29

2023-10-24 19:52:49

I put $1800 worth of merchandise in my check out cart. Came back the next day and the Breville Espresso machine went from $719 to $899. Called Thousand Oaks branch said they couldnt help me so they lost a $1800 purchase for a $150 mark up and I have never purchased from a Best Buy and now never will. Cant fix stupid.

Review №30

2023-10-16 00:47:08

Employee costumer services is absolutely trash. Andrew the Manger makes it very difficult to speak with him about my concerns. He also canceled my order pickup paid. Because he was threatened by something I said. He was actually very intimidating with his tone of voice He went from 0 - 10 in seconds. I had to call the police to meditate the situation.

Review №31

2023-08-19 21:52:28

I stood there looking for a new phone for 20 minutes. Countless employees walking by talking to each other,not a one asked if they could help me out. I left and bought a phone elsewhere. Nice Best Buy! Standard

Review №32

2024-05-01 21:17:14

Nice, friendly employees. Clean and organized store.

Review №33

2023-04-14 12:51:06

Visited the Geek Squad due to my laptop crashing on me. Trevor was very knowledgeable, courteous, kind, he offered solutions and he was never pushy. While I waited, he would always be checking in on different customers. Making sure we were all taken care of.I observed another kind guy, Iwished I knew his name. A senior citizen was sitting next to me, waiting for her order, he brought it up to her, explained the product, and the nice lady asked him questions about it, which he happily explained... this happened about 2-3 times until the customer was satisfied. He went above and beyond with great attitude.Even though my situation was a bit frustrating, it was refreshing to be in such positive environment.Kuddos Best Buy Thousand Oaks!

Review №34

2023-09-20 00:48:55

I went to purchase a chrome book for my kid. I had to ask for help because even though they had like 20 zombie employees none of them bother to ask if I needed any help. They all just walk around like if they had something more importantto do than to help COSTUMERS!!! after I showed the guy the product I wanted he went to look for it and couldnt find it so I showed him a similar item but whit no avail becuase he couldnt find it either. After that he told me he was getting someone else to help me but after 15 minutes of waiting nobody came to the rescue. Its a shame they spent loads of money remodeling the store but they failed in the most important thing COSTUMER CERVICE. I ended up ordering online which I think is the way this store needs to go about doing bussines because their costumer cervice SUCKS. Thank you for wasting my time BEST BUY. You dont even deserve a rating.

Review №35

2023-06-25 02:45:32

Employees at Best Buy have always been very kind and helpful whenever I have gone in! Updating my review to say the same thing! Everyone is super nice and helpful. Its always appreciated :)

Review №36

2022-12-02 18:22:03

There seem to be too any good reviews so this is an attempt to balance. Very nice people, small selection of products, everything can be purchased on Amazon for less, so why is Best Buy necessary? I’ve always appreciated Best Buy, but if employees are not showing up to work to be at their stations before opening, that’s just a symptom of a bigger problem. This hasn’t happened only one time. Expectations need to be set by the employer. Having a job is a luxury and a necessity. Nearly anybody can be a Best Buy employee, so those employees need to behave as if their life depends on keeping that job.

Review №37

2023-11-21 02:10:28

Joan (or a similar name) was a SUPER helpful employee with my trade-in! Very patient and friendly with the whole process, even when their systems had a glitch.

Review №38

2017-06-04 15:25:45

Meh..... Not much time left for this big box store in terms that online sales are going to doom them. Very nice friendly staff but every single one of them will ask if they can help you creating a nuisance environment.

Review №39

2023-02-28 13:41:10

This store has been doing very well for me, i purchase most often for client needs.Ok my latest trip, i needed a lot of help to resolve an online ordering snafu, and started off as my fault, asked for a manager to see if they could help, and he did more than that, spent a good amount of time, and between him, his store/team, and another store, everything came out better than perfect!Thank you so much for everything!

Review №40

2023-07-06 03:33:53

WORST BUYA good friend bought a new, $400 Samsung TV from Best Buy (May 2023, Thousand Oaks, CA), opened the box and found a damaged screen. She had a family emergency (her daughter was hospitalized) immediately after the purchase, so she opened the box 4 days past Best Buy’s ridiculous two week window. Samsung said the TV was damaged during shipping, so it was Best Buy’s problem, not theirs. And Best Buy (and Geek Squad) told the customer it was no longer their responsibility. Attempting to return the TV, the customer found several identical TV’s being returtned that were damaged during shipping. Clearly they had a shipping problem. PLEASE don’t give this company your business, they’re as bad as they come. The absolutely heartless customer service meant a single mother (raising two kids) lost $400.

Review №41

2024-01-02 11:07:21

I only gave it a 3 star because THEIR PRICES ARE OUTRAGEOUS!!!!! Buuuut their customer service and welcoming are to put it mildly FANTASTIC!!!

Review №42

2024-03-25 04:01:58

I love bestbuy deals. Cell fones, laptops, computers.

Review №43

2024-05-05 17:07:02

Still nice to see products before purchasing.

Review №44

2023-02-18 16:56:01

Best Buy used to be my favorite store for any electronics. The an incident occurred which made me stop buying anything of substance there. We bought a new washer and dryer. The delivery came and they announced my pipes were corroded and they cant install the washer. I told them they were not corroded, just residue from the bleach in the water over the years. They refused so I sent them back. I called my plumber. He came out and said they were NOT corroded. I told him to do it anyway. They smashed a hole in the wall and did the work. I called Best Buy to redeliver. They did, but this time they said my gas connection was out of date and they didnt have the parts. So, I sent them back again. I bought just a new dryer from Home Depot. They arrived and told me that Best Buy apparently doesnt know that that in the connection bag is adapters that will fit any dryer. and thats what they did.I called Best Buy to tell them what I learned and asked for them to pay for the unneeded water line replacement. They agreed. 3 years later Im still waiting for my check. I left numerous messages for the appliance manager and he never called back. Goodbye Bestbuy. Just bought a new refrigerator from Home

Review №45

2023-03-15 03:45:27

Went in around mid January buying a whole PC set up part by part, ordered two monitors online and kept one since I didn’t have the room for both. I returned the 2nd one the day I got it in the mail from a web order. I was just double charged for a monitor I returned, after I get the 2nd monitor in the mail after not noticing the charges initially. The supposed store manager was happy to assist at first but when he didn’t like the sufficient evidence of a bank account charge on my app he then asked to scroll through my bank account which I declined. After all I was visibly not happy since it’s a $350 monitor and he declined service and or reaching a district or regional manager. Finally allowed me to get a call back from a general manager tomorrow. Then Insisted I should learn how to read a bank account. Was terribly handled on his part. We were both vocally upset from the outcome, but this could easily be fixed by just understanding a secondary charge. ( if this ever happens to you just simply do a bank charge back, I got funds back same night and was much easier)

Review №46

2022-12-28 21:50:26

Having really awful month that ended with brand new washer flooding my house this morning. Went to Best Buy to buy a new new washer and was helped by David Fisher in appliances. He listened to my needs, told me which models could be delivered quickly and I was in and out in ten minutes. 5 star service from David! Thank you for making my day better!

Review №47

2023-06-13 06:26:30

Best buy has good deals on unlocked cell phones at reasonable prices. There is usually an employee in sight to help find what your looking for or recommend a better product

Review №48

2022-12-05 16:32:58

Its still a Best buy, with the usual products. But, the newly designed store is nice to shop in. I usually go when I know what I want, and I really have no idea how knowledgeable the staff is. One should always go into the store informed with information about the technology they are interested in.

Review №49

2022-11-29 21:17:55

Best Buy’s return policy is a SCAM. They give you 30 minutes after you buy something to cancel your purchase. After I got home I was on hold longer than that before I could speak to someone.I bought a GE microwave that goes into the wall from Best Buy 10 years ago and it needed to be replaced. My wife and I went to Best Buy, gave the salesman the model and serial number. After checking the dimensions of the old microwave he assured us that the new one would fit just fine. So we bought it.After we got home I checked the measurements and realized that the new microwave would be 1 inch too tall, so it would not fit into the wall space we have.After trying to cancel online without success I called Best Buy customer service. I was put on hold for about 45 minutes before I got through.After explaining my situation to the Elishae from Customer Service she put me on hold a couple of times and finally came back to tell me that she was unable to cancel the order because the system didn’t show the order yet. But, she assured me, if I called back tomorrow someone would be able to cancel the order - no problem.So I called back the next day, waited 15 minutes or so on hold and then explained the situation to Monica. Monica, after putting me on hold, came back on and told me that she was unable to cancel the order from her terminal, but she could put me through to another department where they would be able to help me.After waiting on hold for about another 10 minutes I finally was connected with Carlo. Again I explained my problem. Carlo then checked and came back on to tell me that my order had been “acknowledged” by their system, and therefore he was unable to cancel the purchase. He explained I would just have to wait for it to be delivered and then return it.This is the most customer unfriendly system of any store I have had the misfortune to work with.I think the whole thing is geared so that they won’t have to return your money and can just give you a store credit so you have to spend the money there, even if they don’t have the item you need.I’m cancelling my Best Buy credit card and will avoid the store in the future.

Review №50

2023-02-23 17:56:41

Had to wait for a sales person, but the price for the tv was the same price that I could have gotten on the internet, without waiting for shipping.Had previously bought the total tech for my phones, and for no extra, it covers other devices I buy. Good deal if youre going to buy more than one item

Review №51

2023-10-19 21:03:49

Update 03.06.2023. they redid the entire store interior and it is great, but they got a new GM, he used to run the Oxnard store (poorly) and he has come here to destroy TO Best Buy. They cannot have any staff come to assist when the check out line get long? Its a joke, an embarrassment. They need a better general manager.Best Buy is the best, can see tech in person, and price match means you can walk in and walk out with anything you need at the best price.

Review №52

2024-04-20 15:55:11

Went in for an android phone. Told they had no phones. The entire store was robbed.

Review №53

2023-10-16 19:53:04

I had such a bad experience at this store I went home and closed my Best buy card.1. If a person has to drive more than 20 minutes through traffic in LA you have an obligation to have the product you say is in store.2. If your policy dictates you cannot hold an item for a customer, out of human decency it shouldnt take you 20 to 30 minutes to locate it.3. Store managers should not be sitting watching people wait aimlessly without at very least asking if theyve been helped.4. If you confirm over the phone that you will price match a product, your answer to not price matching the product should not be the machine will not let us do it.I spent nearly an hour being shuffled from one customer service representative to the next all under the watchful eye of the store manager who allowed me to wait till the very moment of purchasing to instruct me that they were unable to honor theyre price matching policy. In the time it took for me to get to the store the reference link had sold out of the color I was coming to pick up.I would rather spend any amount of money anywhere else than ever go through anything like that ever again. The first two girls I spoke to actually thought they were going to be able to honor it. But the store manager refused to price match the product and even went so far as to tell me that I shouldBuy the product somewhere else.

Review №54

2022-06-02 23:53:26

I continue to shop Best Buy as an act of loyalty to not only Best Buy. But to all of the brick and mortar stores of my area. Amazon is too big. They practically control the market place in every area they venture. So that Best Buy will match Amazons prices and I can take home whatever I purchase then and there. Which to me is absolutely huge as I am very impatient and have become more and more unhappy with Amazon prime ( Its not so prime anymore is it. Now its more of a way to build me $13 a month for nothing). So I no longer subscribe to it. My wife keeps it on her account is there if I need it however I digress. Ill continue to shop at Best Buy. I know Im in the minority. I dont care. Im doing my part for our local community. A dollar spent locally is liable to come right back to me as I am a small business owner. So as I said Im doing my part to keep our dollars local.

Review №55

2023-10-19 20:08:24

UpdateMy previous reviews was 5 star but this is why I changed my opinion. Recently I purchased a rather expensive audio and video system I paid for install and set up. Couple of young guys came to install and set up install was good but set up was rushed. There are 3 devices that need to synced so when it was set up I was expecting proper information how to use them no such luck as soon as the device were on they left. It took me a week to figure out how to use these devices still I had to use 3 remotes in order to watch TV!!! So I went back to store and gourd the sales person and told him what happened (as a courtesy I am not naming him) they guy instead of pointing me in right direction or at least offer geek squad (which is under my warranty) tries to sell me a$700 remote like he found the dumbest customer he can. I am very disappointed and reminder I gave this place 5 stars twice previously now I switched to one

Review №56

2023-04-20 05:00:51

I used to love strolling through the large selections of video games, DVDs and CDs. There are hardly any video games and no DVDs or CDs to be found in the brick and mortar after their long awaited remodel finished. The feel in the store was not exciting as it used to be when an old long lost CD or DVD would be found. I hate to say this, because I always try to shop at the brick and mortar to support jobs but, moving forward, its online shopping for me, as that spark of curiosity of what treasure I would stumble upon is not possible at the newly remodeled store. SAD day.

Review №57

2023-07-08 06:43:46

Its nice to look at audio, video, cell phones, and computers in real life. Also, if you pick the right team member, you might learn something new. Customer service lacks a little, but its okay.

Review №58

2020-01-01 20:52:32

Everyone at this store was very helpful, everyone I walked by asked if I need help. They had exactly when I needed. They even had keyboards laying out to test.

Review №59

2022-11-25 03:05:15

Went to buy an pixel 6a. Price was good. Didnt carry case. Saleswoman was very knowledgeable and nice. Only drawback is if you return it, theres a $45 restocking fee. They used to carry several different brands of unlocked smartphones, but now has onlu limited picks.

Review №60

2022-08-29 12:15:07

The service was impeccable, but unfortunately, this visit I noticed the inside of this Thousand Oaks location is under construction for some underground piping installation and so it left the employees offering their best service at a counter located just as you walk in the open doors. At the counter I saw many other Happy faces so I assumed that they were getting good service as well. For this location, I would suggest online ordering with touchless pickup at the front of the store.

Review №61

2022-01-12 02:16:42

We purchased few items and wanted to go financing, so opened credit cards. Credit Limit on my card was not enough to cover the cost, so opened credit account for my wife as well. Best Buy over charged on my account and under charged on my wife’s account bringing down my credit score by 76 points. This would have been fine any day but right now we are looking for mortgage loan and this has increased interest rates because of credit score hit, this is going to cost us thousands of dollars now for no mistake of ours. Best Buy did not even seem to be bothered about its mistake at all. So, please be careful when dealing with financing with Best Buy.

Review №62

2023-01-20 20:53:03

Came here today for a video game and after being ignored by an employee who helped the woman in front of me and another customer then stood and ignored us for a solid 5 minutes before leaving the counter I had the unfortunate time of interacting with whoever the girl is that was at the order pickup area today. Short girl with long dark hair and a hoop nose ring. Explained to her that I had just left the Woodland Hills location and was told to place my order and it should be ready by the time I drove there as they had the game in stock. While explaining this she cuts me off and asked if I received a ready for pickup email which I said no and goes on to say thats not the way it works and itll be at least an hour to hour and a half before I can pick up my game. Asked her if I could just buy the game in person since Im now in the store and she brushes me off saying itll be on the sales floor. New releases are typically kept behind the front counter or in the warehouse, past knowledge from having worked for Best Buy before myself. Of course game wasnt on the sales floor and the MUCH nicer woman working the checkout area was able to go grab it from the warehouse for me. Dark haired girl with the hoop nose ring if you happen to see this I hope you get well soon.

Review №63

2023-10-18 19:00:33

Great place to buy electronics. Purchased a Laptop they did not have in stock. Got it delivered in 2 days.

Review №64

2022-11-13 20:55:03

I need to shop by phone which includes questions. As always with Best Buy, asking for a knowledgeable rep results in attempts to bypass an expert and just buy immediately. After insistence to get a rep who doesnt doubletalk, I am left on hold indefinitely and have to hang up.

Review №65

2022-11-05 03:31:56

Tried to look for a wall oven replacement but was told that the logistics mess currently causing the shop had no inventory to deliver within the current couple months time. However, it is good to have the demo models to look at and touch to feel the door opening and closing to see how well the ovens are built.11/4/2022 - Update - They just had remodel the entire store ready for Thanksgiving shopping. It is good to have a retail store for electronics and appliances to let you touch and feel and ask questions about before making the purchase.

Review №66

2022-02-18 06:57:13

First Geek remote broke my fax and printer, I had to get an outside computer repair to fix it, then when I tried to cancel my membership, and a day before it was due, they canceled it but still took out renewal and extra. When I asked for a refund they only gave partial and refuse to pay the rest without explaination, without warning, without permission. I have to dispute it in fraud department at my bank and change my card because they are not to be trusted. They also sold me the wrong power cord, and a computer that doesnt work. Some nice people there but I cant get anyone to call me ever or help me like now. I wish I read some of the other reviews before I gave them my business and credit card and trusted them.

Review №67

2021-10-06 17:52:51

Dont waste your time with curbside pickup! Arrived this morning within 2 minutes of the store opening and waited 20 minutes in my car before finally going inside to collect my purchases. They were in no rush to help me and were unapologetic for their lack of service. They should not advertise curbside pickup if they are unwilling to dedicate at least one employee to fulfilling orders.

Review №68

2023-02-10 03:32:52

With regards to prices and product, nothing stands out, especially with all the options online. The only reason I gave this location 2 stars instead of 1 was due to its location. Located near the oaks mall and next to total wine and spirits. Other than that, when you walk into this store it is an overwhelming amount of young adults working, who do not want to be working. When you call for information, no one knows whats going on. I recently purchased a TV, called ahead of time to organize the pick up, yet when I showed up everyone was clueless. The TV was not under my phone number or order number. Took a while to find it, and no one assisted in loading it into my truck.

Review №69

2021-07-18 23:31:11

Long story short I needed a new. Computer ASAP. I checked online and the Best Buy website allowed me to search what was in stock. Low and behold the item was in stock. The guy who worked in the department was with another customer, so I went to the cashier who was able to answer some questions I had. The item works. I was more satisfied than I thought I would be. Thank goodness for brick and mortar for those emergencies and urgent situations. I like how I was actually able to search online ahead of time to know if the product was in stock and it turned out to be true.

Review №70

2021-08-18 07:35:35

Came in for a warranty for a device they no longer carry in store and I was told that a manager would have to help me, I was told to wait for the manager Amber. I had to stand around for 55 minutes while the entire time I noticed one of the Best Buy employees were standing around the front of the store while on their cell phone. I noticed after being on their phone for 55 minutes they started to walk over to me and introduce themselves as Amber the Manager. I cannot believe the level of disrespect I received as a customer while for the entire 55 minutes of me waiting for Amber, she was on her cell phone the entire time. I waited around for almost an hour while Amber was on her cell phone and I ended up being told to call the 1800 Best Buy number, I will never come back to this store!

Review №71

2023-01-14 06:22:16

This entire company has become a joke. I can attest to that at least when it comes to the audio department. They have 0 clue what they are doing. Oh ya and Totaltech is a full on joke to steal your money. If you want a bunch of overseas customer service agents who are completely useless at the simplest of tasks, go hand over your $200 and get nothing in return.

Review №72

2017-12-17 20:19:35

Friendly and helpful staffs..went in to buy fitbits..end up buying more stuffs.

Review №73

2021-03-20 21:53:27

This location has it going for them! The security guard was the best part of my visit, helping us get to exactly where we need to go while having some friendly and fun conversation upon entering. They do have masks if you forget yours when you come. We found exactly what we needed but the price was $15 more than on Amazon so we did leave empty-handed. We were frequently helped by the staff and overall enjoyed our experience.

Review №74

2021-11-25 20:59:48

Typical store. Sometimes they have good deals and sales, but other times their prices are higher than other sellers. I bought a Roku TV from Best Buy for $500 a few years ago, and I am happy with it, but recently when i wanted network switches they were 2x the price of Amazon, so i opted for Amazon. Their stores are clean and usually well organized but they have limited options. Their staff are ok, depends on the individual whether they know what you need.

Review №75

2023-01-31 02:13:23

Walked in thinking there was no way I would walk out with a PS5.. And then I met Bertran, the most amzaing best buy Advisor I have ever had the pleasure of encountering. When another employee was going to shout no to me, Bertran stepped in. He gracefully assisted me in my purchase and answered all my questions. 10/10 customer service from Bertran. BESTBUY, GIVE THIS MAN A PROMOTION! Thanks Bertran!

Review №76

2022-03-05 06:23:04

I really wanted to give Best Buy a shot.I am recovering from intense brain tumor therapy. It is so tough for me right now.When I got out of the hospital I bought a monitor from Best Buy Thousand Oaks and simply plugged it in at home to find that the screen was absolutely cracked.I tried to return the monitor within the return period and was refused any type of return. It seemed a little odd to me, but I have health issues that force my store visits to be unfortunately brief until I get my strength back.After my failed return, I called the Best Buy call center and informed them of the situation. They told me it should not have been an issue to return the monitor. I was then told by the call center to go back in to the store and speak directly with the return supervisor for a remedy to the situation so I obliged.Upon meeting the return supervisor, he was instantly aggressive with me, rude, and put 100% of the blame on me. He then also told me that I should not have come back in to the store.He was completely unwilling to assist me in any option other than buying an additional full priced monitor. I’m am a disabled person, I can barely last 5 minutes on my feet, the staff had to help me bring in the screen because of the severity of my health issues.I had no other option but to leave the monitor with Best Buy that day, and I have not been refunded at all for the damaged good that I was sold.It makes me so sad to see people treated poorly. It was only a $300 monitor for me to use while I recovered from intense cancer therapies. You guys made me feel like a bad person and I just can’t do business with you ever again.I sent a detailed email about this incident to the store manager so they are aware as well. In the email I even included a pdf of my receipt. I made the option to remedy this situation as easy as possible. If the manager truly cares for helping customers this will be resolved quickly.The call center was happy to give me the store manager’s email. But unfortunately it has been five days with no reply about this incident, and I even gave my contact information in the email.It makes me so sad that a store can be so unwilling to help people going through such hardship, and then go the extra mile to make a customer feel bad and try to extract more money from them instead of helping them.I really wanted to give Best Buy a shot and get a new washer, dryer, fridge, and tv. But the sheer disrespect from this incident has made me fearful that my purchases are a liability at Best Buy Thousand Oaks.So if any of you want peace of mind when buying electronics, you’re really just going to have to stick with Costco and Amazon. They’ll never hassle you over your returns. It’s always quick, easy, barely any questions asked. The way it should be.Unlike Best Buy Thousand Oaks.There’s also a few details I’m leaving out that would make your blood boil even more but I don’t want to drag this out any further.I think the real kicker is that the monitor ultimately ended up in Best Buy’s possession and I still wasn’t refunded. If the manager refunds me, I’ll update this review!Good luck everyone and enjoy your lives!Don’t shop at Best Buy Thousand Oaks

Review №77

2022-02-17 20:08:23

Best Buys customer service personally are Ill equipped to handle tech stuff. They all learn the basics that everyone usually already knows and were not helpful. I had to go back THREE times to try to get my phone activated. It was unsuccessful and a waste of my time and money. I dont understand why customers must wait in line outside to check. In before entering the store though. That was a major waste of my time, but the store itself had lot of merchandise. I hate that place. Not going back. .

Review №78

2022-12-21 18:28:08

The person who helped us was so nice. She knew everything about her department and was patient and helpful. One of the nicest shopping experiences Ive had!

Review №79

2024-03-09 14:33:09

Very helpful associates are on the floor to help answer your questions.

Review №80

2021-10-14 18:32:10

Years ago Best Buy had clueless, helpless, useless staff.Then they got new management and the knowledge of the sales staff greatly improved.I guess we can blame it on COVID, but they went back to clueless, helpless, useless.I had a question about a color laser printer after waiting 10 minutes for Anyone to show up in the department. Finally someone showed up and waited on two people who just arrived.It got worse from there.Conclusion: they went back to poor management AND no training.

Review №81

2020-10-13 23:35:31

I went to purchase two new phones for my wife and myself. They had both phones in stock. The gentleman that helped me was very knowledgeable on the phones that I wanted to purchase. The transaction went very smoothly and my experience was overall pleasant. I would definitely come to this best buy again.

Review №82

2020-10-24 03:40:55

Recently bought a TV and a printer. Staff was knowledgeable about the products and helped significantly in my decision making. The price guarantee saved me serious $$. Made my purchase at lowest price available any where, great staff and interest free financing to boot. Happy camper!

Review №83

2019-06-13 12:48:01

Staff are very helpful. In this age of online shopping, theres a lot of information out there - all but how things feel. I wanted to see two laptops side by side and hold them. Stephen helped me evaluate those and a third that hadnt been on my radar. I ended up getting the one I hadnt thought of, based on his recommendation, backed up by some online reviews.

Review №84

2023-12-15 05:31:07

Busy. Didn’t carry privacy screens for iPhone 12 anymore. Bummer

Review №85

2017-12-12 14:24:24

Best buy has improved greatly. The store layout is much nicer since the remodels and its easy to try the electronics youre looking for. Im giving 4 stars because its hard to find an associate thats really technically knowledgeable in the departments. I always feel like I get a different recommendation from everyone I speak to there.

Review №86

2019-09-06 02:02:59

Ive gone in this best buy several times and for the most part it seems a lot of the employees there are happy to help. I think only one time I went in where it took a long time for someone to help me. It wasnt busy either and two employees were just standing there talking to eachother. I looked at them a couple of times wondering if one of them would help but they were so caught up in their conversation. Other than that, pretty good customer service. Pretty big store and seems to carry almost everything.

Review №87

2021-03-24 19:25:40

Went in at 11:10 am. Waited 15minutes to try to get help. No help. Went to front counter asking for a sales associate. Told will get one asap. Waited another 10 minutes nothing and no one wanted to make eye contact. Best buy spends hundreds of thousands on advertising and hires $15 per hour stealth helpers forcing us to go to the internet in stead of supporting our local stores . And thats exactly what Ill do. But not best buys site.

Review №88

2022-10-14 19:19:59

I did a curbside pickup. It says it would take them 10min to get the products. I was tired and sleepless that day thats why I chose to do a curbside. Since I was tired, I dont have the energy to go inside and wait in line. I was at the curbside for an hour. And still no sign of any Best buy associates. So I went in, theres maybe 5 people(working there) standing by the entrance door. And I dont know why they missed the curbside pick up an hour ago. So I talked to one of them, and yes, he doesnt have an idea about the pickup and told me that its still in the warehouse. They are not paying attention. Whats the point of the curbside pick up if you still have to go in and tell them?

Review №89

2021-09-22 01:17:11

Patricio was super helpful with our search for a washer and dryer! Never left us with unanswered questions and was super cordial! Hes the best! I am glad we drove to Thousand Oaks! It was well worth it!

Review №90

2022-02-24 03:09:56

Bought a makepro online and picked up in store. Returned it to get better laptop and was issued a refund but never got it. Its been 60+ days and when I call they tranfer me to a department that keeps telling me I have to go back to the store. I go back to the store they said no ypu have to call this number. Its so frustrating. Till this day I still havent got it resolved that $1300 I still havent seen. Very disappointed and will be contactingcorporate. You dont treat your customer like this and the no one knows how to resolve this no one at call center or in store. .

Review №91

2021-10-07 02:59:48

We had gone to other Best Buys didnt get the service we were hoping for but at Thousand Oaks Best Buy a wonderful woman offered to help us out and helped my partner to order a speaker which by the way sounds very very nice. It wasnt even the one he wanted due to the others being sold out through out the stores. We are extremely happy with the purchase and are very greatful for her service definately earned 5 stars would give more if i could:)

Review №92

2020-11-10 01:46:48

Great TV selection. Great staff.

Review №93

2018-12-02 22:53:03

One of the worst Best Buy store in the region. We had a very bad experience on our first time visiting the store, to pick up an online order. When we talked to the customer pickup desk, we gave the person the order number. After he checked on the status he said “we are preparing your order, it might take an hour or two.” We went back to the store a few hours later, and they told us the same thing. Then we called and spoke to customer service in the store, and they told us the order is there but they’re waiting for an authorization. Then we left a phone number for the manager to call us. Then the next day, we received a call from the manger, telling us “your order is not available in the store, I can cancel your order and send you another one to your home address, or I can change the status of your order and have it delivered to your address.” And then we explained to him the reason we ordered and searched for the store is because we needed it as a gift for the same day. So it’s hard who to believe. So we’ve been told three different stories, which were all lies. We drove 58 miles to get there. I will never go back to that store again.

Review №94

2020-05-08 02:42:05

I dont use Best Buy much. But if someone bought me a laptop. And Ive been there several times and theyve just been rude and very unhelpful since you cant go into the store. Again it might be due to the virus. But to me, its never as an excuse to be rude or unhelpful. I did on one of my several trips there spoke to the tech manager Joe. He was extremely nice and helpful but just several times Ive been back I seem to have missed him.

Review №95

2020-09-25 03:14:30

Nobody helps you there. They just ask you what you are looking for when you walk in and point you in the general direction. I stood by the bluetooth speakers for about ten minutes waiting for someone to help me which shouldnt have been a problem since I was the only one in that section and the employees kept walking by the end of the aisle to see if I was trying to steal anything but not once did one of them ask if I needed help. As a result I got out my phone and looked up the speaker I was interested in and Amazon will be delivering to my house tomorrow for $14 less. So thanks for having bad customer service Best Buy

Review №96

2021-12-28 20:28:31

I am not too familiar with the store however when I tried to find an employee to help me find the product I was looking for there was none available as they seemed to all be checking people out for the Christmas rush, which didnt help those of us still shopping trying to find things. :( 15 minutes later as I was about to leave, finally someone did come to me to show the one product available for what I needed and it was very highly priced compared to what I could find on Amazon which was also more compact device than Best Buys!

Review №97

2023-11-23 22:23:40

Many greeters, but when you need assistance, they give the run around, ending up with someone who has no clue of the item you want to purchase, and was on a rush to finish his shift 😕

Review №98

2019-11-24 05:40:11

I had $100 store credit from a previous purchase that I had planned on spending. I walked away spending over $300 worth of merchandise. The salesman in the vacuum department was very helpful and and professional. Its a very lively scene with many employees all engaging with customers, explaining things, they seem very knowledgeable.

Review №99

2018-10-06 06:58:30

Absolutely outstanding service. I didnt walk more than ten feet without someone asking if I needed any help, beginning right at the door.When I did see what I needed, Thanh (I believe that was his name) was incredibly helpful and made sure everything was set before I left. I was in a bit of a hurry, too, and he did a great job helping me.I would absolutely recommend this place, and I will most certainly be back as soon as I am looking for anything electronic in the future.

Review №100

2020-10-13 18:07:27

This is a so-so Best Buy location. Normally whenever I go to a Best Buy Im swarmed by people asking to help, but at this location it seem like a struggle to find someone to ask a question. Also it kind of seemed that the workers were judging me based on the question that I asked, which makes no sense because theyre there to help you make a decision.The staff here are all pretty slow to help. I waited in line, socially distanced, someone came in front of me. They helped the person that cut in front of me before me.What horrible customer service. Thanks for wasting my time.

Review №101

2022-04-19 16:11:06

Always a good experience @ Best Buy, this is your go to electronics store. They carry everything from TVs, car audio, home appliances, computers, phones & electronic knick knacks. You should be able to tackle anything electronic related there.

Review №102

2020-01-06 10:50:22

Staff friendly, helpful. Busy and long waits after 5. Geek squad has declined over the years with increased washout times but added some increased data service and help in other areas. Best but in simi valley small but less crowded. Best selection thousand oaks.

Review №103

2018-01-05 15:01:07

Slightly more disorganized and confusing than other Best buys Ive visited. Staff didnt have some of the knowledge of their products as Id expected. Ended up placing an order online was easier, more convenient, and easy to compare products side by side. The era of walk in tech stores are slowly losing their appeal to me

Review №104

2022-07-03 05:09:03

Thought I may have posted previously. But with COVID resurgence, consider this an update. Tried crubside, more like parking lot side pick up. Pulled up in designated slot. Open the Best Buy app to my order, enter my slot number, car type and color, and drop off point, I chose rear driver side set, an associate comes out confirms I want it in the back seat, he drops off the package, no contact and just works.

Review №105

2021-08-04 19:49:33

A review of best buy is always the same. There are NEVER EVER any sales people around. Its crazy. I literally walked the whole store yesterday and couldnt find anyone. Had to go to cashier to find a sales person.

Review №106

2021-04-25 20:15:53

Best Buy has refused to honor a purchase made by my daughter on line. Her account was compromised and the item delivered to someone in Texas. Best Buy blames my daughter for allowing her account to be compromised but we never received an alert of a logon from a different computer and clearly Best Buy did not verify the credit card used for the purchase on pick-up. Best Buy staff have all fully understood our case and have done their best to help. Its a shame corporate simply sends the same form email denying responsibility. If Best Buy wants to do the right thing the Breeze Case number is 259 667 241

Review №107

2018-06-15 16:39:08

My sales associate was patient and professional. I walked in at 6:30pm and left at 9pm. The carrier I she was working with had difficultly acknowledging the store number to manually review my application for credit. I would like to say thank you for helping me last night buying a Galaxy 8+.

Review №108

2023-06-16 02:47:40

Not a bad best buy but also not a good oneThe inventory can be so so and sometimes finding an associate can be like a huntEither way its always more expensive as well than ordering online - I would say best buy devolved to a I need this component or electronic now and cant wait for it online so Ill pay the higher price to have it now

Review №109

2019-01-21 22:59:28

We took my step-daughters computer in to see if they could help get a broken-off headphone jack out of the input hole. Using small but strong needle nose tweezers the Geek Squad technician was able to remove it.....no charge! Friendly Tech and entire Best Buy staff. Very organized and clean store, too.

Review №110

2023-04-24 20:44:36

Edit: I havent had any awful experiences like the one I originally wrote about 4 years ago. Its a nice enough place now.I never give a one star. You can laugh with me, you can laugh at something that I do on my channel thats funny. When you offer to help, but instead Laughing at a person with special needs because your store is trying to bait and switch them is not funny or acceptable.Laughing at me or those I am with and treating me like I know nothing when I am the founders of one of the original search engines everyone used is going too far. I know plenty. Dont laugh at me.

Review №111

2017-10-14 16:48:02

Excellent service. The store rep knew the printers, made a recommendation and eager to assist to include taking the printer to the front of the store and offered to load it into my car. Accepted his recommendation and the printer is set up and working very nicely.

Review №112

2021-08-03 13:45:04

Great selection of electronics and audio. Computer area staffed by knowledgeable and helpful staff. No one pushed a specific product or class of product, but explained the pros and cons of each. Would recommend if you are undecided on a specific type or price range.

Review №113

2021-05-26 00:50:30

Sad to say I was very disappointed with this location. I had a return today for a product that i had no use for so I wanted to return it. The young man at the cashier wasnt very welcoming and i felt as i needed to build a relationship with him instead of him with me. I didnt get a warm welcoming or any sort of comfort of returning an item. I just wanted to get iut of there asap! I was looking forward to purchasing a new Fridge for my new home, but i couldnt be there another minute. I dont want to get this young man in trouble, but just a quick couching to improve his customer service..young man with tattoos long ear length black hair, split in the center very slim. Thank you for your time.

Review №114

2023-12-28 14:55:47

Seems Best Buy keeps improving their services. Staff appear better trained and to also have more authority to make on the spot decisions.If I shop at a brick and mortar store I almost always buy from them if prices are close to online or give them the opportunity to match or come close in price. Its only fair and people cant complain about loss of jobs and wage stagnation if they take advantage of store staff and then order online.

Review №115

2021-08-19 20:08:28

I bought a Keurig Coffee machine at Best Buy on August 3, 2021. I bought it here, because I always liked the service at Best Buy. Unfortunately, my coffee machine stopped working today. I still had the box and receipt. I went to return it August 19th, but I was told i was over on the return policy by 1 day!!!Buyers beware!!! Best Buy has a 14-15 day policy.Best Buy is selling extended warranties instead of taking care of their loyal customers.Buyers Beware!!! This turned out to be the Worst Buy!!!Management is young and lack empathy.Go elsewhere!

Review №116

2012-03-19 03:19:10

Over the past 10 years of experience with the store, I am definitely pleased with the service. The prices are a bit on the high side (you can usually do better on Amazon or other online retailers), but the way to get around that is the price matching. After Frys Electronics blew me off on a camera, I brought the advertisement to Best Buy, and they match the price without any hassle. The customer service representative who helped me out (Ken) was extremely helpful, and I will be happy to shop there again.

Review №117

2019-07-23 14:13:18

I purchased a phone screen protector. Its a life time, I have to get it replaced a lot it keeps cracking from the heat. And you want me to pay$8 for the geek squad to do it. You rip people off with your service. I will not recommend Best buy to anyone.

Review №118

2019-06-29 04:51:38

Very nice. As soon as you walk through the door everyone was so attentive and helpful. We did the click and ship and our package was waiting for us when we arrived. We had special parking spot for quick park and pick up. So that was very convenient.

Review №119

2014-09-30 18:14:18

This is your average Best Buy. Nothing great, but nothing terrible. As usual, the customer support team is there to help you find anything you want. I came here looking for a desk mount for my desktop monitors. Unfortunately, they didnt have any, but the salesman gave me some really great ideas and suggestions.Overall, this place was really nice. It also wasnt too crowded when I went, so I was able to be taken care of while I was there.

Review №120

2017-12-08 23:27:45

First time I have ever had a horrible experience with Best Buy. I ordered a fridge and had scheduled delivery for a Friday. I get a representative call and they had to reschedule. So I rescheduled for a Wednesday after 4pm delivery. I get a call Wednesday morning that my fridge would be delivered between 12-1pm. I told the delivery guy that nobody was home that he would have to delivery after 4pm. He replied stating I better be home at that time or else they would not delivery my fridge. I was already mad at this point and called best buy to complain and they can care less. I get home and the delivery guy is outside waiting already for who knows how long. They delivery the fridge and when it gets installed I see 2 dents and a scratch. Im about to pull my hair out. I called Best Buy and they said they would call me back to replace the fridge I still havent heard back from them.

Review №121

2021-05-08 06:50:21

The service at Best buy a lot of the times is not that great. In some other locations it has been better. I know its a good store but sometimes theyre always busy they dont seem to care too much if youre are there waiting.

Review №122

2019-11-24 04:42:42

Was super helpful in my smart home education. They had entire islands dedicated to Amazon and Google based smart home devices and their row of smart lights options was spectacular!I came to a conclusion of what I wanted and soon after brought my wife to check it out. We both felt good about our decision to buy a Google Hub, wifi, minis, and smart lights and have not regretted the decision at all. We bought our devices about a month ago.

Review №123

2017-07-13 01:23:40

The employees here are very professional. Jason helped a lot with my purchases, going above and beyond. Thanks Jason.

Review №124

2023-12-05 07:08:00

The worst customer service, inept Geek Squad, Do not expect common decency.

Review №125

2021-09-12 19:21:41

It is a good place to find anything you need from electronics and beyond. We went to look for a remote control and we found what we needed.. The staff 2as great and helpful. The store was pretty busy but everybody did a good job.

Review №126

2020-09-30 13:19:03

I was in desperate need to get a new cell phone since my phone stopped working after a whole lot of hits to the ground. First thought? Best Buy!The girl working with me was wonderful. I believe her name is Memory. Anyways she got me all setup so when I left the store my anxiety was gone and my new phone was ready to play some games. Thank you Best Buy and Memory.

Review №127

2018-03-01 04:58:43

The service is great in the store is clean. However, I really wish they had more choices for computer and graphic artist. Theres not a lot of choices for Wacom pen pads and I hope hes keep selling DVDs. I love being able to buy movies from there

Review №128

2023-10-27 20:08:17

Excellent help finding the right docking station for my somewhat eclectic computer & monitors setup!

Review №129

2023-05-02 18:08:29

I get good deals in this store and friendly staff too. I mostly buy online and pick it from there as its close to my home.

Review №130

2023-04-07 15:53:42

Update - Apr 2023Bought two laptops for clients. Brian and Wendy were very helpful in helping me find what was needed. There were lots of options for both Windows and MacsPrevious:We bought a new Lenovo. Our sales guy, Nick, was very nice and helpful.

Review №131

2023-03-27 23:56:39

Its ok. Stopped in for a tablet that was shown to be in stock on line. Had trouble finding them on display. Finally found what I was looking for. Flagged down a guy only to be told they had to order it. Sigh....

Review №132

2019-12-15 05:48:50

Just went to this store to buy a PS4 and found out that the Best Buy price match is complete BS. First an employee tells me that they don’t match prices, next another employee tells me they do match but not Amazon. I thought it was a good idea to buy from a store instead of buying always buying online, now I remember why I stopped shopping at best buy. Never going buy anything from them again

Review №133

2018-07-12 20:44:43

I used to go to Amazon or any other place for electronics, but the customer service and friendliness of the Best Buy staff changed my habits. They not only price match, but they will help you find the best deal for you when there are options available. They refunded me 30$ when they found a sale better for me.

Review №134

2021-04-19 15:24:16

Twice now we have been to this location and had the same sales member help us. We help take care of an elderly woman and while we were looking for TV options that would be good for her, the sales member disregarded any questions we had, and refused to show us any options other than the most expensive model (which she did not need). Also, because she is an elderly woman and has a hard time seeing (one good reason why an elderly woman might not need a 1080p resolution and could consider a 720p option especially when you are not explaining to her what that means). We also wanted to see what the remote looked like to make sure it had a direct button for Netflix and Hulu. The sales member was too lazy and did not care to show us what the remote for the TV we were looking for telling us it will look just like some other TV. Unfortunate it did not look the same and was missing the buttons we were looking for. Sales members should understand that different customers have different needs and are looking for different things. If a woman has a hard time understanding and keeping up with technology, she does not need something with a million different buttons and features if the only thing she wanted to do was watch DVDs (not even HD bluerays so her 1080p resolution is now rendered useless thank you sales staff for making her pay more for something she didnt need) and on top of it, she cant even figure out how to use her new TV because the sales member lied and said it would have a similar remote but now she has something she cant figure out how to use. I understand fully why stores like Best Buy are losing all of their business to Amazon, where I will buy her replacement TV when we return the one you sold us.

Review №135

2020-11-18 20:51:01

Awful. The only reason to buy from Best Buy instead of Amazon or NewEgg is if you need an item right away. I ordered an item that the website said was in stock and would take an hour for pickup. 3 hours later and I still cant pick it up. What an utterly useless store.

Review №136

2021-12-14 06:58:29

Went here looking for wired earbuds since seemingly everywhere else has none. After wandering around for a moment looking for their location with no assistance I finally found their location. I say that given that I just found the section where earbuds are. Almost every single pair there were wireless except 2. The associate next to me finally asked if I needed help and I told him I was looking for wired earbuds to which he gestures vaguely at the entire section and said all these. Given that I had just been looking at all these and they were almost all wireless I knew the employee wouldnt be of much help. Turns out the only ones they carry that are wired are 3.5mm plug instead of having any usb-c type. Pretty much a waste of time so I ordered some online.This experience is pretty par for course when I visit a best buy.

Review №137

2019-06-23 21:56:14

I bought a pair of Sony headphones here, today. CJ was the guy who helped me. He couldnt get me a discount though Im a member of the Best Buy rewards program. But he did get the headphones to work, before I left. He also explained how I could use them at home with my laptop. The service was friendly, courteous, and efficient. I was in and out in 5 minutes. I would definitely shop here again.

Review №138

2022-02-14 20:27:28

I purchased a new cell phone twice from this exact location and there no is no better service that I found, one on one. If I’m having problems with getting my phone figured out, I feel comfortable going there and never feel like I’m “just another customer”.

Review №139

2017-11-17 02:28:37

Do yourself a favor and shop with Amazon. Best Buy will not return your money after 15 days. If youre a busy person and cant make it there to return the item oh well. I just lost a $100 thanks Best Buy of Thousand Oaks and Corporate. I now understand why businesses are going out of business and Amazon is talking over.

Review №140

2023-07-28 15:28:20

Not the biggest Best Buy, and they didnt have the product I was looking for. Service was good though

Review №141

2022-12-23 18:01:32

Appliance Department- Mr. Mobeen Merchant, salesperson is extremely reliable, knowledgeable and goes beyond whats expected for customers! He helped us find the kitchen appliances that fit our needs & our budget. He gave us honest suggestions. He was patient (very) in our decision process. A month after our purchase we called Mobeen to try and find the measurement specs for our contractor. He took the time to lead us into the appliance internet site on the computer to get the specs. An incredible salesperson!

Review №142

2021-12-04 00:06:58

Curbside pickup employees not very friendly. Greeted employees for pickup, no response then had to wait for someone to ask for my order number. Not quick at all even when given name and order number twice, and email said ready for pickup.

Review №143

2018-12-29 18:45:08

I have been shopping here since the day it opened. It is still my go to Best Buy with the best selection of any Best Buy within 30 miles. It is disappointing that they dont sell any music anymore and almost no software. I know everything is going digital download, but I still prefer CDs the quality is better.

Review №144

2022-06-26 15:36:35

Massive renovations going on right now, the store throws off a going out of business vibe with all the backstock/overstock items on the floor right now. Typically, this is my preferred location, but for now it might be a good option to choose a different store until the renovations are complete.

Review №145

2018-07-14 21:27:47

Great selection of electronics and appliacnces. Helpful and friendly staff as well. They are very well-staffed and you can always find an employee when needed at this Thousand Oaks location. They usually are stocked with all the items that Ive wanted. They have have fair prices on most items as well.

Review №146

2021-04-15 04:17:57

This was the biggest waste of time. My fan on my laptop isnt working. I called. It was3 days for an appointment. Then I was told I had to purchase a $200. Geek squad for a $40 fan. I asked on the phone about costs and wasnt told about that. Not only did I not do it I bought a new one at Costco with a 2 year customer support.

Review №147

2023-08-24 19:53:02

Best place the get electronics, the staff is very helpful, and I love the no hassle return policy.

Review №148

2021-03-20 02:21:24

I mean, with Frys out of business... were in big trouble when it comes to local electronics store options. Best Buy has just the worst quality house brand JUNK (have literally had cables just fall apart in my hands like wet tissue paper), and their prices for name brand stuff are not competitive with Costco and various online sources. Guess we now have to be much more careful to plan ahead and do all shopping in a window that allows for delivery.

Review №149

2021-05-25 15:17:49

Store was clean. Their inventory was minimum. 2nd time Ive been there and bought nothing because they shouldve had what I needed and didnt. Went to cost co and Amazon for what I needed. Prices were better also even though I had to wait for ink from Amazon.

Review №150

2019-06-14 11:51:03

I would first like to explain this rating is for the customer service experience and the manager that worked the night of June 13, 2019. The employees at this location were mostly very helpful.I purchased a fairly expensive 65 inch TV online and picked it up at this location. When I picked it up, there was a young lady working as manager that warned me since I had to lay it down to transport it, that they cant return it if it becomes cracked or broken. I understood, and decided to risk the transportation. The TV survived the ride, I got it mounted to my wall, and everything seemed fined.Then a week later, my TV wouldnt turn on. I called LG support, and after going through a little troubleshooting they suggested that I simply return the TV to Best Buy and get a replacement. I call Best Buy and explain what happened and how I was now worried about transporting the TV back to the store. I spoke with a manager (it sounded like the same young lady from the first day) and after some digging, suggested that since I purchased the TV online, I can contact the online customer service, and theyll send a team to my house to repair and/or replace my TV. Up until this point, everyone at Best Buy had been very nice, and I would have left a 4+ star review...I call the online customer service. After navigating the automated system, I get put on hold... For nearly 2 hours. The suggested wait time was 45 mins. It was to the point where I was doing housework while listening to the on hold music on speaker phone. Then, when they finally pick up, I am in the middle of meeting a contractor that I had a previous appointment with. I ask the customer service representative if they can wait 1 minute, as my meeting was concluding, and they said yes. I put the phone down, sign my last paper, pick it up, and no one is there. Ok, maybe I lost connection, I didnt really think they would hang up on me.I call again the next day. I opt for the call back option this time, as the suggested wait time was over 2 hours. I get a call back 3 hours later while Im in the bathroom. So I missed the call. Surely theyll call back, I thought... I never received a call again.At this point I decide to risk transporting the TV back to the store with the intent of just swapping it out for another one. I laid down a bunch of blankets in the back of my SUV, got the TV gently in the vehicle, and drove incredibly careful back to Best Buy. The nice young lady manager I had spoke to a fee days ago said as long as I can get the TV to the store, the employees would take it from there. Well, I safely get it there, and now theres a young man working as manager. He doesnt want to touch it since it was improperly transported. After minor arguments of what I was told vs what he wanted, he offers to have an employee help me carry it into the store. Once the manager leaves, he sees how easy itll come out of the cradle I created for it in the back of my vehicle, and radios for another employee to come help. I didnt have to touch it again. (Thank you to that employee!)The TV is in the store with no cracks, I brought all the hardware with me, Im still within the 14 days... But this manager was just looking for a reason to not return it. Does he have a receipt?, When was it purchased?, Did he bring the stand back? It was to the point where he was looking over the TV with a magnifying glass, just looking for micro fracture or anything that wouldnt let me return it. After asking what was wrong, he was arguing possible failures with me. As an electrical engineer, I gave my theory of what happened. Maybe a bad cap or FET in the power supply? His response was that doesnt happen with this model. It doesnt matter. I just want to return the TV.I got so frustrated, I ended up getting my money back and taking my business to Costco, where I bought a similar TV (same model, different generation) for less than half the price.

Review №151

2017-05-14 17:59:26

The store is always clean and well staffed. Customer service can leave a little bit to be desired. Friendly, but will talk to you about and try to sell you tech they have no real knowledge about. Pretty typical big box electronics store.

Review №152

2021-11-02 16:10:40

Easy online ordering process. Went to pick up in store and they said go around for curb side pickup. Not a huge deal but why not just say so on the website?Poor selection of phone cases and screen covers for Motorola phones

Review №153

2021-04-27 04:24:16

Place has changed alot since I worked there a decade ago. Staff were friendly and helpful. Everyone in masks. I wish they had a sign saying online pick ups were also now on the side of building at the install bay but I ended up buying a gift card for someone so it worked out.

Review №154

2017-06-26 22:40:29

I arrived at the Thousand Oaks. Ca store hopping to have some one on one time with the Samsung rep concerning my gear 2 smart watch and tablet but he was not in the store. Another employee named Jeff was gracious enough to assist me. I left the store very happy and satisfied with the knowledge Jeff provided me. Thanks again Jeff a valuable employee.

Review №155

2020-01-16 07:34:49

I give Best buy six months before Amazon puts them out of business. Forty bucks for a phone case but the exact same one is $15 on Amazon.You had a good run Best buy its over

Review №156

2023-03-25 04:50:58

Staff helped us find the slide changer I was looking for. Pretty typical best buy experience. No issues.

Review №157

2020-06-07 01:31:33

I placed an online order and got an email notification that the order was ready for curbside pickup. I showed up a little after 6:00 pm on a Friday and they were closed. I checked the email again and verified it closes at 6 pm, so I went back the following day and got there at 5:10, clicked the in here button, and it tells me they will bring my item to my vehicle in 5-10 minutes. As I’m waiting about 6 or 7 other cars show up and park to get their items. The store crew then changed the store hours sign to read 5 o’clock, and at 5:30 the employees all walk out, look at the customers, lock the door, and without a word to anyone just leave us all sitting there in our cars. Are you kidding me? What a total waste of my and every one else’s time. That is a terrible way to do business. I don’t care if it’s during pandemic or not. Won’t be returning after I get my item HOPEFULLY tomorrow.

Review №158

2016-04-11 19:30:51

Best Buy in Thousand Oaks, CA is always a pleasant experience. The product selection is good, the pricing is very good for retail store where you can view and compare items in a live environment; and, the customer service personnel are knowledgeable, patient and friendly.If you go to the store and utilize their merchandising power and take advantage of their trained employees, who arent there for free; dont be a wiener and go buy the same product on the internet for a few dollars less, or to save sales tax, after using all of the brick and mortar stores resources.These stores wont be around if people keep using the stores floored inventory as their personal merchandise displays or their employees as their personal adviser(s).

Review №159

2017-06-17 07:37:53

I used to loathe going to Best Buy and would avoid it like the plague, but ever since I got my smart phone there @ 4 years ago, I go in frequently and always have a good experience. The Samsung help counter staff are incredibly helpful and knowledgeable. I go in with all sorts of questions about my phone and they always provide great customer service.

Review №160

2019-03-28 15:46:43

They claim to have a 14 day return policy on phones, yet I tried to return the phone I bought two weeks to the day after I bought it and they said sorry its technically day 15. But we can give you store credit. Total garbage. Do not shop here unless you want to be swindled!

Review №161

2017-11-22 01:33:43

I buy all my major electronics with Best Buy, cant beat their protection plan anywhere else. Over the years I have bought 2 laptops, 3 phones and 2 game consoles (will soon get another) I have only ever needed to use the protection plan for my laptops. Well worth their services and the peace of mind.

Review №162

2021-04-16 02:41:38

Horrible experience. Went in looking for an iPad and was not sure between the iPad Pro 11 inch or the iPad Air 10.9 inch. Was looking for cellular version but didn’t have it in stock so with the recommendation and knowledge Eric Chin the assistant manager provided i decided to go with a wifi version of the iPad air. I chose that one because it was cheaper and also newer and better processor than the iPad Pro, eric was great the whole way but i could tell he wanted to get me into the iPad pro, assuming because it was more expensive. I chose the iPad Air and got a case and total was supposed to be $1050 including case. It’s my fault for not double checking the receipt before leaving but I took the word of someone who was an assistant manager and a 15 year employee that I would walk out with the device i wanted and after being there for an hour I wanted to go home already. I went home and checked the receipt and noticed the price was more expensive than what was discussed and also noticed that it was the wrong device! I wanted the iPad air but was given the iPad Pro instead! The one that Eric Chin was trying to push the whole time. I went back to return and when i walked in Eric was there and he immediately asked what happened and I told him he gave me the wrong device and he said “sorry it was a mistake” I understand mistakes happen nobody is perfect but i believe this was not a mistake because he gave me an iPad Pro device and an iPad Pro keyboard case. Both different than what I wanted. If it was a mistake both products would be different, but he gave me both of the wrong product. He also made someone else take care of me and immediately walked away after I said I wanted to return it. Very upsetting and disappointing. Wasted time for something that I wanted to purchase just for someone to give me the wrong product with them thinking I wouldn’t notice.

Review №163

2018-08-21 20:37:28

They sold me a SpotBot as new, turned out to be a return missing the clean water valve, so it was completely useless. I had to drive back again, 30 mile round trip, to exchange it. Im only giving a second star because they did my exchange quickly and without hassle. It is absolutely unacceptable, however, to sell new products missing parts. There are only 6 total individual parts, checking to make sure theyre all there when returned is not hard, but apparently is too much to handle for the staff at this Best Buy, who clearly dont get paid or treated well enough to care (and I do sympathize with them about that).

Review №164

2020-10-31 04:50:31

I dont like how they greet you when you first walk into Best buy its like they want to get your whole face on their camera for facial recognition to see if youre stealing or not its a really ungenuine greeting. Something tells me theyre not just saying hello theyre trying to get your face into some kind of digital database or something

Review №165

2018-07-12 19:37:22

If I could give less than one star I would. This Best Buy in-home advising and installation service is by far the most unprofessional tech service I have ever experienced. I was supposed to have an in-home installation done after already waiting a week and a half for an open time and date to have the installation done, and nobody showed up to install the equipment. We paid for over 5000 dollars of equipment, and received no sort of communication as to why nobody showed up and as to why our equipment wasnt there either. After calling customer service multiple times, the only thing they could say was that they were sorry and they dont know why nobody showed up. I took work off for this installation, and now have to do it again just to most likely have a no show. VERY UNPROFESSIONAL DO NOT USE THIS SERVICE!

Review №166

2021-03-24 02:20:23

If you are facing the store the curbside pickup is around the corner to the right side. I sat outside for 15 minutes till I realized where I had to go. Needs signage at the front door. Otherwise, if you are going to the correct spot, you get your stuff instantly.

Review №167

2020-08-15 21:35:26

Effortless online shopping for a fridge/freezer combo that had taken me over 3 months of wait and psychological exhaustion at another retailer. At Best But it took less than 5 mins to place the order and less than two days to deliver it with zero extra fees and courteous service. Amen!!!

Review №168

2021-12-11 18:07:44

Staff is friendly and the sections are properly labeled. Even if they cant tell you exactly where something is (or if they dont have it), they will definitely know where you could find it.Technically, if not for the products and arrangement of the shelves, you could see from one side of the store to the other, so theres little chance you can get lost inside, in my opinion.

Review №169

2018-12-04 04:19:09

TO store has been 100% reliable in fast service with knowledgeable people. On-line shopping and searching reviews is great. But a 5 minute stop in to talk to a knowledgeable person and complete purchase in 5 minutes is a great retail experience.

Review №170

2022-04-14 19:02:26

We havent been to Best Buy in sometime. We were greeted and assisted with our shopping needs upon entering the store. It was a good experience.

Review №171

2020-11-13 18:30:52

If you order ahead and get customer pick up, they now have the pick up at the same place as curbside service, which is where car stereo installation is, or was. No need to go into the store. Just get out of the car, give them your name, and they hand you your package. Social distancing is maintained and you get to look at your order to be sure its correct before you get home.

Review №172

2020-11-01 07:26:28

Sales personnel are very knowledgeable, helpful and not at all pushy. A combination not easy to find these days. Prices on big ticket items (eg TV, stereo equipment, etc.) are very competitive. Periphery items (e.g. cables, wires, mounts) are very expensive. Buy these on Amazon. Overall a great store but be sure to do your homework.

Review №173

2019-10-30 00:10:49

No management at all today, confused, overwhelmed employees ignoring customers and getting frazzled. I never received the text that was supposed to tell me when my appointment was with the cellphone dept. This has happened before there, not all the time. They need better training there all around.

Review №174

2020-06-06 00:07:49

I had purchased a MacBook Air 2020 online and wasn’t able to get any kind of warranty. The two employees Jason, and Colin, (not sure if that’s how he spells his name), were very helpful and efficient and made everything right. Those guys are rad, and seem to be keeping very positive in spite of having to stand in the parking lot with a mask on all day.Thank you,Brian LeBlanc

Review №175

2019-04-23 04:07:26

Never answer the phone, unless its geek squad and that guy hung up on me. The in store prices were double what was advertised online. Staff are also misinformed about ship to store delivery times. I would never trust them for a big ticket item.

Review №176

2024-03-07 22:46:31

Its a great store.

Review №177

2019-01-24 18:48:41

10.30 am today.I walk in and I am 1 of the 2 or 3 customers in the place and around 20 sales people on the floor. 2 people greeted me and both pointed were to go and no one showed up twice. I circled and circled and circled the area I was told to go. After 20 to 30 mins left. Every employee saw me there and no one helped me. I asked who the manager was and low and behold he was in my section and to busy with chit chat to help. I guess his staff is a reflection of him. I am very disappointed.

Review №178

2017-08-28 01:03:06

Good store and people. But, dont waste your money on the extended tech support products they sell. I bought one and they refused to open my Lenovo all in one because it didnt turn on. They said because it didnt turn on they could diagnose it or tell me what might be wrong.

Review №179

2019-12-02 06:50:06

It is a busy place with a lot of sales, however, we could not find one to help us placing an order. Once we finally found someone, he is really helpful though. We got a HP laptop with good price.

Review №180

2018-11-24 20:39:08

Absolutely horrible! Bought a brand new Galaxy watch and Verizon didnt know how to make the setup work. Best Buy is a Verizon partner and they sent me there to ask a simple question. Best Buy would not let me ask the question unless I buy a service plan from them. I have purchased close to $80k worth of products at Best Buy and will never buy from them again. Absolutely rediculous that I have to purchase a plan to get an answer for a product that is brand new. They should not be allowed to carry Verizon and I will never recommend them again. Horrible experience!

Review №181

2022-02-10 02:28:38

Geek Squad ROCKS!!! Love their service. Edson and Joe are not only wonderful professionals BUT Beautiful people as well. I highly appreciate them Thank you

Review №182

2021-05-24 04:09:44

Been going here for years! Got my prebuilt CyberPowerPC here and it works great

Review №183

2018-03-29 20:23:53

The Geek squad tech was very friendly and knowledgeable. Took the time to listen and communicate with me in very understanding way. He gave me his full attention with respect along with solid advice.

Review №184

2023-02-20 01:33:31

Sad to see the state of Best Buy. Starting to look like Frys electronics. More employees then customers, floor stacks to make things seem fuller, selling things other then electronics or appliances, ect.

Review №185

2015-07-12 17:39:31

I recently purchased a new desktop computer at Best Buy and the Geek Squad Service.I also purchased the service for the data transfer from my old computer to the new one at an additional cost of $80.00Included in the Geek Squad Service was the initial setup of the computer. When I picked upthe computer after the initial setup was supposed to be done the time, date and country, which is easy to do, wasnt even done. I had to go through All the settings on the computer and set them upproperly.When the data was transferred it went into different areas of the new computer, which was notwhere they originally were on the old computer. I am in the process now of trying to correct that.I hope things get better with their service because whoever was supposed to do that initial set up certainly didnt check to see if it was done thoroughly.

Review №186

2020-12-17 22:55:05

Had some bright and helpful folks here today that got me back to work really fast. We all need to shop a bit more in store and less online or these places will disappear. Good selection for most of your electronic needs, check em out.

Review №187

2017-04-25 04:25:11

Old school customer service principles - and integrity in backing up their products.Ive dropped a pile of cash at Best Buy - Thousand Oaks on home theater products recently. One of the items was a 75 4K TV. I rolled the dice on a reduced price open box TV, and the TV proved defective in a short time at my home. The TV had been reviewed on return, and made it back to the sales floor as okay for sale. ((( In fairness to Best Buy, the issue would not have shown up in a relatively brief inspection; it was a manufacturer defect with the mother board. )) Anyway, I flipped [insert profanity here] out, bummed out, and left a [insert profanity here] scorching review on their email feedback survey, because hey, they asked me how it went, so I told em... I hadnt even gotten a chance to go to the store to address the problem because I was [insert profanity here] paralyzed with disappointment for days. I figured my survey response would go into cyber vapor space anyway. Nobody responds to [insert profanity here] angry customer feedback surveys, right?Wrong... I was contacted within a single business hour of hitting the submit button on the survey by the store staff. I was absolutely [insert profanity here] shocked. They offered an immediate, better than fair resolve, endured a rash of questions and requests from me for a [insert profanity here] week straight - without ever treating me like a [insert profanity here] nuisance. The open-box TV was picked up, and a brand new TV was delivered to my home at the same time - with no delivery charge - and at a sale price that was no longer in effect. I havent seen customer service like that in 30 [insert profanity here] years, and I have 12 years in retail sales.Its interesting to me that Best Buy earned my loyalty when things went wrong, not when everything went smoothly.You find out very quickly about a companys character when things go wrong. Ive come to learn that Best Buy has good character, and theyve earned my business and my loyalty.Thanks to Jordan Agovino and the Magnolia team, and Tim Rall in store operations. The new TV is [insert profanity here] stunning, and I appreciate all you guys did to make things right. Im happy...Best,Patrick C.Thousand Oaks, CA

Review №188

2017-12-04 05:13:32

Really good best buy. Better than Oxnard. The dummy Oxnard best buy sales guy sent us to T.O., without calling ahead to double check the actual sales status of the tv we wanted. Turns out the only one available was an open box.However, we left with a model that is cheaper, but will actually fit our needs better, because the magnolia sales guy at T.O. is honest and knowledgeable, and would never send customers on a wild goose chase.

Review №189

2019-06-06 04:51:11

Clean store. Never really that crowded when I go. Which is one of the more appealing aspects of it. Staff is pretty friendly, although you cant walk more than 2 min without someone asking if you need help. I appreciate the attentiveness, but sometimes it seems a bit much when I go there.

Review №190

2023-06-13 02:40:22

Therere currently renovating which makes things hard to find but the workers are ever helpful and got me exactly what I came in for (a Google Pixel 6a that was hard to track down)

Review №191

2022-08-30 17:52:08

The store is closed for in-store shopping due to remodeling However they had many service agents at the door who were just standing there talking to each other instead of helping with store pick ups. When we got to the register the clerk still had to go find the product we were there to pick up. Long waits and bad customer service.

Review №192

2018-11-20 00:50:48

Everything you need from an electronics store, and more. By now, everyone knows what best buy is and what they sell. But I can say that the people that work in this particular store are always helpful and friendly. If you are standing around, someone will always come by and ask if you met any help. It may be overkill, but I would rather too many people trying to help, rather than none!

Review №193

2020-01-22 01:13:23

Little disappointed with my experience ate this location, went to geeksquad for a screen replacement on my iPhone (set appointment). My phone was said to be bent and was going to need to be fully replaced and traded out. Decided to go to Apple in the Oaks Mall directly after, they were able to replace ONLY the screen for $29. Waste of my time and day at BestBuy.

Review №194

2016-11-28 21:58:51

Called and spoke to an Allison? She sounds like she doesnt want to help or she may want to but the way she answers is as if Im trying to bug her out. She really sound annoyed even though I was asking a simple question. Over all I like best buy but not this specific service with this lady. 👎🏼

Review №195

2022-10-10 22:28:28

I waited in line 15 minutes for help and they helped the guy who came in 10 minutes after me. I thought that was a bit rude... but the help itself was fine, even tho, they had no solution really. They tried.

Review №196

2016-09-21 05:32:21

Went to Best Buy to look at Chromebooks. They only had a few on the floor but the website says they have more selection. It turns out that they do not display the sale items and make you ask for them (my perception from another item I purchased a few months ago). I guess they dont want people buying the sales items, and instead buy the more expensive models. I dont like this kind of business dealing. Seems deceptive. I always make an effort to buy local, but this kind of action makes it hard. I walked away and did not buy from BB.

Review №197

2021-06-01 23:06:15

Pacific Sales guy needs to go thru customer service school! Picks and chooses who he wants to help first based on the product expense. We were looking for a exhaust hood on the lower side ($500) and he started helping someone else who came on after us and rudely whispered back and forth with the guy. Not ever going there for anything related to Pacific Sales. Go to Lowes! Cheaper and better customer service!

Review №198

2018-06-18 20:24:31

I’ve NEVER going back here again and either should you. Go to amazon or Costco. Assistant manager Eric does not care about customer service or making things right. Paying for geek squad is a joke. I bought it to protect my purchase incase my product incase it broke. In this instant it was a cover for my iPad. First off it took over an hour and 3 different people and a phone call for them to figure out out to use my geek squad protection to return my item. Then once they finally figured that out they said that they can only exchange the exact same item which I thought I got. They said the one I got at the store was a newer version so I could not exchange it. They spent another 10 minutes looking it up on line to find out that the product is no longer made so they can even order it. All they could do is refund my money for the product I got in form of store credit. Problem is I got the item on sale for 26 dollars and paid 10 for geek squad. So all the 10 dollar geek squad did was save me 16 dollars that I could use towards a new case there not on sale for 100. So Eric’s solution was to give me 16 dollars towards a 100 dollar purchase. What is geek squad for if it doesn’t replace the item I purchased it for. I asked for my geek squad money back and told me he he could only prorate it and it would be 1.36. I bought 2 of these so I asked for both back. All he did was give me a 10 dollar Best Buy store credit. If I didn’t have more time so I just left and will never go back to that store again if that is how I’m going to be treated after waiting their patiently for over an hour. They really need to find ways to make things right with the customer and honor their protection plans. I really hope this excoursges people not to go back to any Best Buy not only the one in Thousand Oaks where Eric has no customer service skills to begin with and the staff is severely under trained. I don’t even want to give away that stupid 10 dollar card I got because I don’t want anyone going there

Review №199

2022-09-03 00:02:23

Was able to walk up and order from outside. They had some weird construction going on and wouldnt let anybody inside which was a faster checkout experience to be honest.