Best Buy in Irvine

Review №1

2024-06-10 04:14:56

Been on the hunt for a new TV for a few months now.. Harris literally answered every question from OLED, QLED c3/c3 neo 4k, size and other qualities that had me stumped at Costco, Walmart, and online shopping!We chose the 77” LG OLED C3 version tv because the quality, the blacks and vibrant colors that the display provides… in fact we actually bought the last one and had to pick it up from Tustin.I was so excited because this was a patient and educated decision that cost over $2400.Harris provided the best customer service and his knowledge is ridiculous!I picked up my tv today and plugged it in to be so bummed that I got a defective tv!!There are lines in the pixels in the display so I need to call Best Buy tomorrow and exhaust my options..I will keep everyone posted, I’m just glad my membership provides 60 days rather than 14 days!!Like this post if you want to know my updates

Review №2

2023-08-03 17:30:34

We ordered 2 of the okai scooters online, and we received them yesterday. It told me about 10 to put it together and had to charge the batteries for about 4 hours for the first time. A few hours later, we went out for a ride, I had to say this thing in fun, but I wish the scooter could have come with a bigger battery for higher speed than 15 mph. Its a cool scooter for a ride around the neighborhood.

Review №3

2023-06-09 03:06:50

Im not sure what happened to my original review, but it was positive. During the pandemic, I came here to purchase a freezer for my garage. The staff was helpful, even assisting me with getting it to my vehicle. Ive returned several times for other items, each time being assisted wonderfully. They even have a toy section, where we bought several tiny die-cast cars as a birthday gift. Check their website, as they often have specials.

Review №4

2024-06-10 04:36:42

I had a great experience at Best Buy last week. I was helped out by one of the guys on the floor, I believe his name was Arash. He assisted me and my wife with purchasing a new TV for our new house, he was incredibly patient throughout the entire process and answered all our questions, and double checked his answers on the computer which was refreshing to see, will for sure be coming back again to finish up.

Review №5

2023-10-06 20:06:42

Lack of staff assistance is appalling. I was told by my boss to get a portable PA speaker. The Best buy website said there was two in stock at this location. The greater guy at the store tonight even caring them. There was a lack of interest by the staff and helping me. I show them the picture on their website that said that there was two in stock at their location. They told me to look at stuff that did not apply. I think there was more staff in the store than employees yes I did not get help. I think the staff actually worked for Amazon wanting me to go purchase from Amazon which I would rather not do. But the staff leaves me no choice. They can do the same thing my cat is doing. Licking its bal,,,,

Review №6

2024-05-23 23:17:23

My mom and I went here to buy a new washer and dryer, she went ahead of me into the store and I caught up with her a few minutes later. Was warmly greeted as I entered the store and made my way to the back area where they keep those appliances. There were 2 sales guys in that area, just talking, chatting away with each other, didnt acknowledge me as I passed within feet of them. I know my mom must have passed them also. Well, we spent about 20 minutes looking at the models available and passed by these guys again. They never once stopped talking to each other nor did either of them approach us. In fact, we decided to finally leave the store and spend our dollars elsewhere. My senior mother was really shocked and very disappointed by their behavior (me too) and couldnt understand it all, I guess these guys would rather just talk, ignore certain customers, not do their jobs and miss out on an easy commission. Maybe its for the best, because now were headed off to a local competitor.

Review №7

2024-03-12 23:58:56

Quickly helped my 85 year old aunt and hope to understand that she needed to buy a new computer. He then walked us over there and showed us the different models and was extremely and thoughtful. There is no hard cell at all just to help us. I wish I had his name I would personally thank him. He’s definitely a great employee for Best Buy..

Review №8

2024-06-12 21:17:33

John helped me to explain about the phones they are selling and also patiently explained about the TVs . Very patient and customer oriented . The other employee at the front desk have given one word answer and I reached out to John for more help and he was very professional and patient . He should be the front desk and should be the first go to person for you .

Review №9

2024-04-09 21:54:51

So I bought my daughters some new MacBooks, the sales guy asked me if I wanted the AppleCare warranty for 2 years for $80, on a $4K purchase I said sure. He rang up the order, and said my membership dropped the price to $67 for the AppleCare, great! I signed the screen stating I actually wanted the warranty, then I got the total. It seemed a bit higher than I thought, but I was guessing it was the taxes throwing me off. Once I got home I read over the 3 foot long receipt. This jackass signed me up for the Best buy total Membership for $180 a year. Not ONCE was this mentioned. I called the store, the guy quickly refunded me with no questions, so my guess is they do this a lot. DO NOT BUY THE WARRANTY.

Review №10

2024-05-05 22:21:46

Got a new Pixel 8. Camera is big upgrade from my old iPhone SE 2022. More options to use open source software & for music players. Good price for flagship Smart phone.