Presentation on Map Reviews Nearby

Best Buy in Auburn

4.1 (199) 1760 Grass Valley Hwy, Auburn, CA 95603, United States

Categories

Electronics store
Appliance store
Computer store
Home theater store
Music store
Video game store
Video store

Location on the map

Auburn, Placer County, California, US

Phone: +1 530-745-7250
Site: https://stores.bestbuy.com/ca/au...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.1

199 Reviews for Best Buy 2024:

Review №1

2024-06-29 21:45:27

Horrible service! I went in to get a dash cam installed, because my next door neighbor kept on making scratches on my new SUV, and Vin and Jeremy left big, permanent scratches and stains inside my trunk. They made me wait outside the waiting room while they worked on the installation. They had heavy metal/screamo music blasting, so I was completely unaware about what they were doing! Their cameras also wouldnt have been able to catch any footage, because the scratches they made were inside my trunk. I came back to let them investigate the damage, and they denied they touched around those areas in the trunk when they installed the rear dashcam. The Manager was even on his employees side and kept on insisting that they are innocent. He didnt even have any proof to show me that they did not make those scratches! I told him that they couldnt have just appeared out of nowhere, because I was 110% sure they werent there when I bought the SUV 3 days ago. They had me file a damage claim, and I still havent heard back after 2 days! Please never go to the Best Buy at Auburn. Spare your time, car, and your life! They will truly disappoint!

Review №2

2024-05-06 01:42:27

I came to this Best Buy a few years ago to get a custom audio system installed in my car. The result after only around $250 was very professional and sounded amazing. Last week I needed to sell the car, and had scheduled another appointment to get the system removed. I was pleasantly surprised to find out that Best Buy does not charge for the removal of components that were installed by their technicians previously. Fantastic job with the removal, they were even kind enough to wrap up my amps to protect them.If you get this type of service I heavily recommend using a phone number for the receipt.

Review №3

2024-07-05 00:17:24

Bought a refrigerator from Best Buy in Auburn, CA yesterday.Sales Advisor Jerry S. was very knowledgeable about 5 models we were considering after our own online research.In and out in under 45 minutes.👍

Review №4

2024-03-30 17:04:48

I purchased a appliance and installation. Before they arrived. They told me that they cant install it. I read the site carefully during order, so Im very disappointed. Very inconvenient. I paid for the installation, now they want more money. I dont suggest buying appliances here. The service and follow-up is not reliable.Definitely purchase with a credit card in case you need to file a charge back. Merchants hate it when you claw back money they try to steal from you.

Review №5

2024-06-23 10:37:54

Its a decent little best buy, staff are nice but a lot of shelves and areas are empty, this would be a five star review if the store wasnt so empty😪 id rather drive another 30-40 minutes to go to the one in Roseville

Review №6

2024-06-17 20:55:04

I made an online appointment to get the battery in my iPhone pro max 11 replaced. Got to the store, still had to wait in line and then was told they didn’t have the part and they couldn’t order it so I would have to drive to the Apple Store. Not a particularly friendly employee either. Complete waste of time to drive down here - really poor management around this. I’ll be avoiding the store in the future.

Review №7

2024-01-20 18:02:39

The staff are always super helpful. If you cant find something they can use their scanner to look it up and a light will flash next to the item for ease of location. One of the coolest ways to track inventory ever.

Review №8

2023-04-04 17:18:23

They have great customer service. Helpful and informative. We Bought a new computer and a new refrigerator with 18 months free interest! We also purchased their $199 a year service package. Where everything is free, set up, take away instructions, anything you need! The Geek Squad will come out and help you with everything and anything having to do with your products. The only bad thing is you cant call the store directly and get help over the phone or ask questions you may have.

Review №9

2024-03-20 16:53:18

5 stars BUT one caution. I was resistant to go to this Best Buy because I had such a lousy experience at the Roseville Best Buy store. Stephanie and the other staff who helped me with a new cell phone purchase were EXCELLENT!!! IF my phone is really delivered and ready to go as promised this Friday, I will send an update on this review. My only warning for anyone in a hurry (and lets face it, that is frequently what can happen if your phone suddenly breaks like mine...) they have VERY FEW staff members who can help with phones. They did say that you can make a reservation, BUT I have never had any luck trying to call and speak to anyone at the actual store. I would suggest popping into the store and hope you get lucky. If not, have a back-up plan to make an appointment there onsite and go run some errands or something. When I arrived someone was getting their first phone and learning how to use Gmail. The tech was very patient and that was nice to see with someone from a much older generation needing to switch to a cell phone. My mother went through that in her 80s and that can be a difficult (but fruitful) transition. Okay, good luck with your trip to this Best Buy. Plan ahead if you can. IF you need repairs I highly recommend the place next door to Belair which is just a couple minutes away. They rock!!!

Review №10

2024-04-11 01:57:35

Visiting from socal and staff were very kind, bathrooms were very clean and didnt feel like I was being profiled. I usually dont rate best buys but this spot was amazing

Review №11

2024-07-05 01:35:09

Fixed my computer. Didnt try to sell me a new one. I appreciate that !

Review №12

2024-05-27 20:42:38

Purchased one 256gb micro SD card. Shame that they do not sell any Li-Po chargers.

Review №13

2020-02-04 19:24:32

Reminder* Never shop at Best Buy!!! Their return policy is literally the worst, and their customer service always leaves me fuming! I dont understand how this place is still in business after literally every purchase I make from here I regret! Not only that, but their attitudes towards customers is just sad. Watched multiple customers deal with similar frustrations while waiting to be helped, and it made me just want to walk out and saw screw the whole thing, mark it off as a $30 loss. Shame on you Best Buy

Review №14

2023-10-05 23:13:56

I came in to replace my phone. I ran it over with my 1 ton truck and it lived!! But I got tired of people laughing at how busted it was and so I came back to my favorite place to buy phones, best buy!

Review №15

2023-11-02 18:51:18

The Auburn Best Buy store is not huge or busy but the help was friendly and helpful. I was glad I checked stock on hand before I left home since the item purchased was the last one there! The section I was in seemed to have a lot of empty shelves. But they had what I needed and it was a good shopping experience

Review №16

2023-12-31 03:00:43

Its been a while since Ive been in a brick and mortar electronics store, but this is a pretty good store, with decent service and good displays. I found a good deal on a Chromebook here

Review №17

2024-04-01 19:37:19

I usually I liked a lot this place, but today I had a really bad experience the woman who gave me the service was so rude and I wait and wait and they gave me a really bad service I wont no but here anymore 😔

Review №18

2022-07-28 20:42:24

My father purchased an Asus ZenBook laptop here for my 30th birthday. Three months later, my computer screen would not turn on while the lights on the keyboard showed power. I brought it in to the GeekSquad in Best Buy. They used the year warranty, even though it was a gift and my father lived 8 hours away with the receipt. They estimated 2-4 weeks for the computer to be fixed with the manufacturer. In a week and a half, I was told I could come in to pick it up. They were accommodating and friendly, the laptop appears fixed.

Review №19

2024-05-09 23:18:13

It isn’t possible to speak with anyone at the store. The phone number eventually goes to someone in another country who is incompetent to help

Review №20

2024-01-26 19:14:45

Dont buy the products protection plan is a scam, my chromebook got water damaged they decline to fix it.

Review №21

2023-07-15 01:02:34

In need of replacing my old computer, I stopped by Best Buy in Auburn to see what they had. I was slightly disappointed to find out that refurbished computers are not available for purchase in the store - only online and the gentleman helping me said he had no access to the refurbished information. Thats perfectly understandable these days. Anyway, he listened patiently while I mulled over the idea of getting a PS-5 instead. He confirmed that I would be able to stream media like Netflix, etc and YouTube as well being able to play video games. Another gentleman helped me with some questions at the register, and I have to say that he did make me feel like I was asking questions I should have already researched on my own and that he was in a hurry to wrap me up and get to the next person in line. There were only two people in line, but I understand that working in the retail industry is not easy and sometimes it gets overwhelming to deal with people.

Review №22

2023-10-09 15:15:01

Best Buy in Auburn has no one to help customers with shopping questions. A stocker offered to help lift a box for me but couldnt answer questions. Another customer helped me find cables. I went to the door greeter, and all they could do was point. The only technical person in the store was at the Geek Squad desk, and he was busy selling a phone. This is a big store. Get some people on the floor! If I didnt have questions, I could get it for a better price and free delivery from Amazon.

Review №23

2023-11-20 20:26:07

Waiting for geek squad for 15 minutes. No one acknowledged or said hi to me while walking by. I went to the guy at the front entrance and told me I would have to sit and wait. He could not provide a time frame for when I could be helped. Very unhelpful.

Review №24

2024-05-14 03:33:13

Bought online, 30 seconds in the store. Good pricing.

Review №25

2023-09-06 22:39:29

I moved. The movers broke my big, expensive TV, so they purchased a replacement TV from Best Buy Auburn.Best Buy Auburn sold us a lemon.It has never worked.I tried to get it to work. But because I was dealing with a broken TV among 1,000 moving boxes, a move-in, and a 3-hour work commute, it took me more than a couple of weeks to determine that the tv was in fact, truly broken. Its a big, fat, expensive lemon.So I called their Geek Squad out to fix it.He came but he couldnt fix it.Wanna know why?Cuz its a lemon!And Best Buy wont take it back or replace it because Im like, 33 days out from the day it was delivered.So now Im just SOL, with a big, clunky, expensive, broken lemon of a TV.Amazing, right?Never shop here. They arent on your side.

Review №26

2023-08-19 22:56:08

I was talked too like i was a deadbeat by a kid who works here. I let my best buy credit card get closed because I havent used it in the last six months. So Im like I forgot it i will pay with my debit card for a laptop no big deal. He says i really shouldnt let my cards get cancelled, I said oh youre a cashier and a credit advisor?I swore i would never go back, a year later im looking at speakers online it shows plenty of them on the website so i drive 20 miles to find out they dont have them, shocker. The guy in that department says yeah they do this all the time, most people just give in and end up buying what we have in stock on the shelf, of course whats on the shelf is $50 more expensive than what i was looking for.Walked out.. FO BB!

Review №27

2024-02-21 18:30:02

Best Buy staff is very helpful, got out new washer there.

Review №28

2023-09-27 01:25:52

THAT BUY IS THE BEST!!! !!!Thank you Alan Smather for helping to me find this T..V..s I was LOOKING FOR... it was nice to be helped like a chucktooth sailor baby holdin on for dear life like a Martain table trust !. We all baled out this Best Buy to be trusted within their confines until they was showing us the BEST ELEXTORONIC PRODUCTS to be BUOGHT by PEOPLE who care about a dang thing or two!! Nice place, people! 😉

Review №29

2023-07-18 00:41:35

We bought a few different appliances from Best Buy. Larry was wonderful and incredibly helpful! He walked us through everything from start to finish. We are really grateful for his help!

Review №30

2023-11-20 18:02:08

I called. They said they could replace the battery on my IPad. After making an appointment I show up and am told they are not authorized to do that and I have to go the the Apple Store. Had they told me that when I called I could have gotten my repair done sooner.

Review №31

2023-07-15 22:15:09

For the first time in a long time I had a good experience in Best Buy salesperson Casey was way better than Ive expected in the past in Best Buy and the other person that I commend is Travis both were top notch

Review №32

2022-11-25 16:55:01

They have a wonderful selection. Ive been in there multiple times. Customer service for a business is very important in my opinion. And the Best Buy in Auburn. CA is very lacking in that department. My last visit I was looking for a tv. There were a couple of guys hanging around the door when I came in and they said Hi, if you need help just come up here and get somebody. So after I found what I wanted, I had to walk up to the front of the store from the back to get someone to help and than take him back to show him what I wanted. I consider that to be terrible customer service. 3 stars though because they have an excellent selection.

Review №33

2023-11-20 05:01:38

Excellent customer service & curbside pickup. Store is well stocked and clean. Employees are informed and ready to answer questions or find the answers. Audio department needs attention. It was dusty back there!

Review №34

2023-05-13 18:21:28

Bought an upgraded TV, which needed to be delivered. Best Buy could only provide a 12 hour window when this delivery could be made. No way to maybe get a 4 hr window, or a ballpark time, the day of delivery?..... Nope! Gotta wait 12 hrs!

Review №35

2023-02-18 19:53:51

I am very happy with the service I received today from my sales associate, Valerie. She was patient and provided answers to all my questions and made sure that the items that were not in stock in her store were located nearby and ordered for me to pick up. I ended up getting a printer, ink cartridges, iPad Air, Magic Keyboard, Apple Pencil, and because I am already a Geek Squad member all my warranties were included.

Review №36

2024-03-10 11:38:20

Friendly and knowledgable staff, lots of parking, very clean

Review №37

2023-05-30 22:41:01

Eric at Geek squad in Auburn CA helped me even though he was clearly overwhelmed and short staffed. He gave me at least the attention and respect I deserved and probably more! I say all this even though when he sent in my laptop, I did not quite get what I hoped for... but no fault of his, just saying I am not giving a glowing review just cuz i got my way. This guy takes his job seriously and does the best for his customers possible. I donno what he gets paid, but, I do know they should give em a raise!

Review №38

2024-01-11 17:54:42

I thought I would give them one more try. I shouldnt have bothered.

Review №39

2024-05-28 18:09:43

Another big box store. Friendly staff and lots of toys.

Review №40

2023-07-29 20:39:21

Paid off my BestBuy Citi credit card last week 7/21 but they wont recognize it until tomorrow. They never told me, so I drove an hour and a half to get to the closest BestBuy only to be embarrassed at the counter my card was declined and incorrectly showed a negative available credit. So embarrassing. Good thing theres competition!Bye bye, Best Buy

Review №41

2022-09-24 19:46:58

The Tech guy wasnt very professional to say the least. Every time Ive ever been 2 best buy to get a phone, they have always known how to transfer my old phone info to my new phone even when my prior phone was lost.Well this guy was not helpful

Review №42

2023-06-16 00:09:35

Great customer service, clean store. They didnt have as much Andriod selection of tools compared to iPhone products, but they had adapters to make an apple solution work.

Review №43

2022-05-22 16:45:08

I was looking for a new laptop and on the first day, Steven told me about the payment system and answered all my questions without hesitation. The next day Travis helped me with the payment system and provided excellent detail on the specs of the laptop. And while I didnt go with the payment system and just bought it out right, it was nice that both employees helped me chose the best laptop for my gaming needs.

Review №44

2024-01-03 16:58:38

Employees are very helpfulNot pushyGreat price on our refrigerator!

Review №45

2022-08-11 00:37:32

Not to fair that they are really under staffed.And had to wait for help .But.... Big surprise when two young men who work here helped my Mom and I get what we needed. The young man(cant remember his name he had read hair) from the back of the store came to help, as much as he could till Jerry showed up and helped us the rest of the way ... Really nice young men .Very knowledgeable and helpful.But if Best Buy prefers us to wait this amount of time maybe put some seats out for the elderly that would be helpful .Over all the two young men made up for the long wait.

Review №46

2022-04-05 00:18:59

I love this store because it is equivalent to all the chains Ive visited in both Southern and Northern California, and Nevada. The store is well maintained and has the newest technology on every item needed. The sales people were friendly, knowledgeable, and helpful. The prices are equivalent to their other stores. Every item is guaranteed, so if youre unhappy with it, simply return it for a full refund or exchange if its returned by the required timeframe.

Review №47

2023-12-17 14:57:44

Seems like HD in Auburn is the only place in town that still has Christmas tree lights and other decorations.

Review №48

2023-09-12 05:21:24

Helpful and easy to find what I needed. Blue shirt guy was nice and helped me pick the right earbuds for noise cancellation.I dont like that you cant accrue elite points any longer unless you have their credit card.No benefit in loyalry any longer, but they still have a great selection. Now I shop solely on price and selection. Amazon wins a lot of the time where I would buy at BB in the past to accrue my points.

Review №49

2023-10-21 00:21:46

This location is great. They have great customer service. Plus their geek squad is amazing.

Review №50

2023-12-18 22:16:46

Very helpful, friendly staff. Found out exactly what I needed in less than 5 minutes

Review №51

2022-02-14 22:29:39

The Best Buy in Auburn was great. Guy walked up and asked if he could help me, I told him what I was looking for, and he wheeled one out of the warehouse within minutes. From the time I pulled into the parking lot until the time I left with my new TV was probably about 15 minutes. Fast and efficient!

Review №52

2023-08-26 18:28:43

Hard to get help. Feel like they avoid the customers at all costs. If you know what you want its great.

Review №53

2022-04-10 10:01:34

Always have had a good experience here over the years. The store is always very clean, has what I need and very friendly/knowledgeable staff that always greet you with a smile. I do a-lot of in-store pick up and my order is always ready to go early and I really appreciate that living so far away.

Review №54

2024-01-06 07:54:17

Overpriced nit many deals employess arent very helpful what says in stick online isnt really there.

Review №55

2021-12-10 18:54:39

Management isnt bad, although Id give 5 Stars if this location followed all of Best Buys corporate policies. Ive had issues with the best buy call center informing me about specific policies that this location refuses to acknowledge. I hope too see this improve.

Review №56

2023-12-31 05:21:27

Great customer service and lots of items are in stock.

Review №57

2022-01-04 21:56:29

Best Buy is always good. Have purchased many things over the years, with extended warranties and have been quite happy to have done so. They always have someone to help you find what you need. What more can you ask for. We have purchased, TVs, computers, stereos, phones, accessories, you name it...have never had a negative experience.

Review №58

2020-11-28 04:23:47

I went to the store with an unusual request today. Although they were not able to honor the request, the staff helping me went way out of their way and worked very hard to try to honor what I had asked. They explored many options to help, taking a lot of time. The extra effort was much appreciated.It is important to support brick and mortar stores. Im glad Best Buy is here and hope they ever will be. You cant get this kind of service online.

Review №59

2022-10-12 05:48:07

Have you seen those Best Buy commercials with stellar customer service and say to yourself, those people don’t exist. Well apparently, here they do. Everyone has always been helpful and knowledgeable. I come here often and I’m never disappointed.

Review №60

2023-04-27 03:08:19

David helped set up a laptop computer I bought and was extremely helpful and took the time to make sure I knew how to use the laptop. That is why I sop at Best Buy is their service cant be beat!!!!!!!

Review №61

2023-11-03 02:03:36

They have a 14 day return policy. Can find most all the products cheaper or for the same price elsewhere with a better return policy

Review №62

2022-09-06 04:29:24

This store has plenty of products, and it was really cool on a blisteringly hot day in the Sierra Foothills, but the service left a lot to be desired. Most employees, including the gal who was apparently supposed to be greeting customers at the door, had their noses in laptops, clearly more concerned with things other than the in-store customers. There was only one person working the combined customer service/check out area. When he noticed a line of eight customers, he used a microphone on his lapel to call for help. The gal who showed up had to clear the area around another register of paper and cardboard and complained bitterly about the unknown coworker who had left such a mess. As we were leaving the store, another customer came storming out complaining with plenty of profanities that there was no one in the store to help him. We went to the store because the laptop my wife had purchased from Best Buy kept breaking down. This has happened several times with different models my wife has bought from Best Buy. It seems the tech products Best Buy sells are not that good, but - by selling Geek Squad services to those whove purchased substandard products - they make more money.

Review №63

2022-09-27 20:48:44

Now days everybody is short handed, ok. But when I have been walking around your store for over an hour looking for someone to help me then being told there is only one sales guy on the floor and we needed to check in, and it would be an hour wait. Really? How about a sign or when you said hello to me when I walked in suggesting I sign in!

Review №64

2019-12-11 03:10:40

I love this place. The only thing is that when you have questions about a product youre interested in buying, its hit-and-miss with employees. You have to approach them for one, and Ill say probably 5 out of 8 times, my experience has been either the employees dont know anything or just dont know what to say. There has only been a couple of times when I asked a question about product, the employee was very helpful and knowledgeable. While I was very thankful then, I kind of feel that they should be trained more so they would have the knowledge to be able to help customers, and want to.

Review №65

2022-03-13 21:40:40

I brought my unchargeable phone in, fully intending to fork out some bucks for a new A52 - $500!! But theres no such thing as shopping around when your phone wont work at all. The young man who helped me suggested I talk to the geek squad. These guys are magicians, they got my phone to charge! Appreciate you guys! Phone worked long enough for me to upgrade to the A52 through my wireless carrier for $375...much better.

Review №66

2019-07-25 00:00:27

After a poor experience with an online order that was botched due to a system-wide failure several years ago, neither the store employees or phone customer support were any help getting my reward points credited for the purchase of an air conditioner. Fast forward to this past week: decided to let bygones be bygones and try again, this time with an in-store phone purchase for a friends birthday. He felt ill so they put my name and number on the phone to hold for me. Came back two days later and the price had jumped $70 since the day before. They would not honor the sale price. They could have called me to let me know the sale price was expiring, but did not. There was no mention of the sale during our first visit. Bottom line: I feel they really dont care about customer service or satisfaction. This is in a small town where every LOCAL retailer Ive ever done business with is dedicated to customer satisfaction. If you ever watched the comedy, Chuck, these feel like the employees they based the Buy More characters on. I wish these young guys well but will drive the extra half hour to shop elsewhere. Sad. So conveniently located but disappointing.

Review №67

2022-07-26 20:17:26

No help.I wanted to buy an item, but nobody was available to assist. Door greeter/direction giver employee just sat on his chair at the front of the store. When I asked for help, he radioed for someone to help me, and when no one came, he remained perched on his his throne, rather than coming to help himself. Sad, stand around, lazy attitude. Past experiences have been better.

Review №68

2022-10-23 03:13:04

Amazing Support all the time, especially qeek squad and samsung. They helped me alot looking for items for my computer for a decent price and with great attitude! Keep on goin I guess I can say!

Review №69

2022-02-08 22:53:13

While they didnt have what I came in to buy, the man was very helpful and directed me to a couple of other places after I told him I was from out of town. Also informed me Best Buy could send the item directly to me if I wanted to order it. The other people I was with were in a rush or I would have done that.

Review №70

2019-09-22 22:29:36

Thank you to the great team at best buy. I purchased a TV today and was greeted by employees who knew how to answer my questions about the TVs, and offered valuable opinions regarding the accessories I needed to purchase with the set. I needed to exchange the set the same day and it was again a relatively comfortable and easy experience exchanging the sets.

Review №71

2020-06-21 00:38:36

Excellent customer service. Their shelves are pretty empty right now. They just opened back up and a lot of their products come out of Asia which are not shipping to the US right now. That said, they will help you to order what you are looking for. I ordered a PlayStation remote and was told I should receive it in under a week.

Review №72

2020-11-21 22:07:04

Scheduled a radio install at this location because they had the earliest available at 2 weeks out. When I show up to my 10:00am appointment, no one is at the install bay. A few minutes later 2 gentleman walk right past me, unlock the door and proceed inside. Not a greeting or any type of hello as they walked right past where I had been waiting. I proceed to follow them inside only to be told, our lobby is closed, go wait outside!. Again this was my first greeting by either employee. I then proceed to wait outside for 10 more minutes before they finally roll up the doors. They still offer no greeting of any kind but confirm they will be installing a double din in my truck and asked where my parts were. I advised them that they should have the parts as they shipped here when I paid at the other store. Very rudely, the guy says, you have to go to customer pickup first and get your parts. None of this was explained to me as a customer but I guess I shouldve known. I could go on and on about how unprofessional they were after the install as well. Didnt show me anything or confirm that everything worked. Just handed me my keys and asked me to sign here. I then tested everything on my own while this guy stood there with a dumb look on his face. Go to any other location. These guys dont care at all even when you bring it up to management. They would get zero stars if possible for lack of service and professionalism.

Review №73

2018-01-22 07:00:06

The new location is a bit awkward to get to compared to the old one, but the interior is light and airy which is quite nice. The knowledgeable employees are a little scattered but its easy enough to figure out when they come around. If I had one quibble its that some of the employees push warranties and best buy cards a little too hard even when told no, but I also understand that they have a job to do and they get in trouble if its not done right.

Review №74

2022-01-29 06:27:34

I was pretty impressed with the selection of well, everything. Ive been to a few best buy locations recently and this one seems to have everything in stock that they advertise. The parking is plentiful and the overall experience was not a headache, definitely noteworthy.

Review №75

2019-12-29 01:45:24

Its easy to find people, and each one I spoke with knew about three item I asked about. The one guy I had asked about certain fans, didnt know slot about them, but was willing to look them up online to try to get the answers. The information I was looking for wasnt on the box. We just bought a TV from them and they were really helpful with the whole process, and setting up the installing of the mount, and delivery.

Review №76

2022-01-02 19:17:50

I like how many products they have on display. If your shopping for tvs, probably better at Costco due to their free extended warranty and 90 day return for the same price. Bestbuys geek squad rocks! Their installation garage does nice clean work. Overall a well stocked and knowledgeable electronics store.

Review №77

2022-03-02 04:33:51

I gave Best Buy 2 stars because the corporation has become a lazy 21st century do nothing company.In order to get any help, you have to put your name on a list.They lack a lot of products on their shelves (this includes pre-pandemic) and have a bunch of stuff hidden away with signs that say if you want to see the product ask an assistant, when they could actually put an empty box - lets call it a placeholder for the actual product - so that the customers can see and look at whats available to them and make an informed buying decision.This isnt the fault of the employees. This is Best Buy Corporate, making bad decisions and killing this business. Its almost embarrassing to walk into a store that doesnt seem to care about wanting to do business with any of its customers.Best Buy - why buy it from our local store when you can order it on our site in have it in 5-7 business days... maybe. Better yet, just go to one of our competitors that will have it in stock.

Review №78

2020-12-20 22:55:48

Store is on the smaller side, but I love that I wasnt a mob scene on the weekend before xmas. For online orders they had an outdoor tent set up to get you, confirm order status, and get your item. Good system in place inside to get help from an employee if needed.

Review №79

2023-02-20 00:12:34

Bought an Xbox online. Went in store to pick it up and they said they that it was no longer here and that they had just recently sold one. I would have thought that the one we bought wouldn’t have been able to be sold but I guess not. Didn’t even get our full refund back too. I won’t be coming back here and suggest no one places an order here.

Review №80

2021-05-21 22:38:10

I originally went in here to look for some form of birthday gift for a friend that was listed on their site, but they had almost nothing on the shelves for video game merchandise and a small selection of games. I dont want to give them a 1 star since I know they have plenty of other useful items here, but I am definitely disappointed at the range of selection on gaming items. I hate having to go to more than one place looking for something, but I suppose next time Ill call ahead to make sure Im not wasting my time.

Review №81

2023-11-09 02:27:13

The man at the door hes such a good guy hes helped me numerous times thank you best buy

Review №82

2024-04-27 12:42:56

Their customer set is the best

Review №83

2023-06-24 21:17:05

The store is very clean and organized. Theyve got a wide variety of consumer electronics and plenty of staff to help answer your questions. The prices are ok, but nothing thats a show stopper. Good place for finding weird wires and connectors for A/V components.

Review №84

2023-10-03 01:06:23

This store is covered with public signs posting it as a NO TRESPASSING zone! It is dangerous to browse without buying anything. Good Luck!

Review №85

2022-12-17 17:16:30

As soon as I walked in the lady help direct me to what I needed. She even took away the item that I had for trash and threw it away from me. I love their customer service with friendliness and the professionalism.

Review №86

2021-02-08 14:23:59

*Edit The employees here hilariously avoid customers. You can make eye contact, nod, raise hand and they quickly turn to take care of some other item. I stood around the printer section for quite awhile without being assisted or even asked. Although, If you take your mask off for a quick second, someone will rush over 🤦‍♂️Many shelves were empty and disorganized. They do occasionally have decent sales on random things

Review №87

2020-09-28 15:31:27

Its a nice, clean store and the employees are always helpful. I especially respect the expertise of the people who work the phone counter.I needed a microwave, so I tried curbside pickup today. It worked perfectly. I ordered online, and we got our microwave in five minutes at the store.

Review №88

2021-08-02 20:46:19

These guys are awesome, and Tom is a GREAT manager! Thank you so much guys, for helping get get the right computer! They go above and beyond to make sure youre happy with your computer! Thank you Tom! You deserve a promotion for how hard you work to make your customers happy!

Review №89

2022-05-23 15:19:22

Weve had to replace two of our phones recently. They were very knowledgeable as to the features each phone had. It made the experience much easier and trying to navigate online purchases.

Review №90

2020-09-01 20:50:49

Best Buy usually has everything your looking for and have very good sales. They carry most all brands, so far everytime Im trying to find exactly what I want in electronics, Im very picky, I find it at Best Buy and so far everything Ive bought has been on sale and is exactly what I wanted. Theyre fast, professional, everything is packed carefully and delivered promptly. Thanks Best Buy, I think everyone will be happy you shopped with Best Buy. I only shop online now with Best Buy and still get great service.

Review №91

2020-09-27 19:29:23

Meh... I think thats the term to used for mediocrity. Sadly, the local store now seems to be filled with young, indifferent individuals whose focus is the screen in front of them and not the customer coming through the door.This is a new experience for me at this store, as I have shipped there since its opening for my electronic needs.Not three months ago I was there and the service was quite good and the associates I worked with didnt treat my presence in the store as an inconvenience .I know its easier and simpler to blame the people in the store, but this is a training issue, and it seems to be the product of a corporate culture that now seems to place no value on quality customer service because they dont see enough profit in it.

Review №92

2023-10-10 16:28:31

Got my Dryer here. They are delivering it today. Very pleased so far

Review №93

2021-09-08 08:06:05

The coustermer service is greatly lacking and the Geek squad kept saying that they had the right to refuse service, as if I had no shoes or shirt on. I was only asking a question. Ive had several employees make rude comments. And Im totally uncomfortable shopping there in person. I actually want to return my TV because I purchased an open box not realizing it would be the floor model and not have a stand or remote. 2 guys put it in my car and a neighbor helped me bring it in my house. Im older and pretty much alone, not able to get it back in the car

Review №94

2022-06-26 12:37:31

Tried calling the store before driving in, got a call center where they are full of misinformation.DO NOT BUY A PHONE from these people, you will get a better deal buying it directly from your carrier.Bad in-store service where they tell you their sales oriented store policy as if it is the only options the carrier/manufacturer offers

Review №95

2019-09-03 02:32:18

Went to get a laptop during Labor Day sales. There were good deals and a lot of choices but got different service from different employees in the same department. It was a little frustrating. Overall I was happy with the purchase. They price match too.

Review №96

2024-03-27 19:31:02

Great team and always helpful

Review №97

2018-02-20 14:31:58

I worked for Best Buy years ago, therefore I know what to expect when I go in. Helpful service and top of the line purchase options. When I want something cheap or hard to get, I usually go to Amazon Prime for it. When I can, Ill buy from the store which will price match Amazon. This location is usually good about all of the above. I recently went into the store however, for a printer. I looked around for nearly an hour trying to decide. I didnt get contacted until I had finally picked one and was on my way out the door with it. This left a bad taste in my mouth. They did however (after a bit of a wait in line) price match the printer saving me nearly 50 dollars. Overall, this location and company is good. I hope they dont suffer the same fate as circuit city.

Review №98

2021-01-14 01:46:48

Their customer service was not great at all. They were not helpful and were not friendly. We had to drive hours to come to their store in person which was a major inconvenience due to the fact that their phone tree system has absolutely destroyed the customers ability to contact the store directly and correct any kind of online or in store purchases that were not properly placed by employees and technicians of best buy. Our experience has been an absolute headache and beyond inconvenient.

Review №99

2023-02-02 03:03:08

Its Best Buy, you wont see the same employee twice because they treat their help very poorly. My guy, this time was cool.

Review №100

2023-11-02 18:34:53

Great service. Valerie was outstanding, professional and patient! Than you for your service!

Review №101

2021-01-26 01:46:07

Bridget and Alex were friendly and extremely knowledgeable and helpful of what needed to be done with my old laptop. It is back in working order in only a few days. Everyone I met from the gentleman at the door to the ones I asked directions to other parts of the store were friendly and helpful. Great store!!

Review №102

2023-05-03 19:51:18

Good deal on a replacement TV. If you watch for sales, they even beat Wallyworld.Just updated my antivirus software. Their price was better than direct from the company.

Review №103

2021-03-26 19:25:57

Did the most dangerous thing driving close to my kryptonite on my birthday. Best buy.... 50 me 1. I had a great experience and the employee was very helpful. Maybe just to helpful.I walked out of there $600 lighter.

Review №104

2019-04-04 18:36:49

This store has some decent employees, Im sure, but I rarely, IF EVER, am able to get assistance. Ive been to this location countless times to purchase quite a bit of my Google Home, home theatre, and cell phone items. This location is just down the street from my home, but from now on, Im deciding to simply shop online and pickup in store, else Ill take the 25 min. drive to the other nearest location so Im sure to get the service I deserve.

Review №105

2018-10-14 03:41:20

Had a New Car Stereo installed by Jeremy and Lance. Really nice people who made the entire experience of purchasing and install very relaxing and comfortable here! I would give them 5 star effort for a job well done!!

Review №106

2019-01-09 08:01:35

Found this to be an inefficient store. Lackadaisical attitude upon entry at help/security station.Difficult to get help, walking by employees clustered in a group, apparently just chatting. After a couple minutes wait, got the message, moved on to find help elsewhere.Waiting in line at Geek Squad, the counter woman apparently chose to ignore me several minutes, instead taking another customer who walked up later behind me.Waited several minutes at the abandoned check out counter. Usually, I dont give negative reviews. This branch has earned the right to constructive criticism. Two different days. Good luck!

Review №107

2023-06-25 01:58:04

Jeremy the installation technician was super helpful and got me everything to install a new stereo in my wifes car?

Review №108

2021-05-26 04:56:17

If you gotta have it right now, this is a good place to get it. Great service, ez returns. I start my shopping here to touch and feel the products I am looking to buy. If the price is too high, I look for demo or display units, then to the internet to compare and check the stories told by the sales folks. The laptop I am using was bought at BB, on a sale. I have had it 4 years, not a wimper, very nice unit.

Review №109

2019-03-31 04:51:05

Great store, very helpful staff. I was looking at laptops and two gentlemen helped me out and walked me through several of them and all the features. They showed me how they worked, and all the bells and whistle and made suggestions as to what they believed was a great device. I was very thankful and got my search narrowed down. Only problem now is I need to go from 2 choices down to one. Decisions, decisions.

Review №110

2022-04-02 16:24:10

I love Best Buy no matter which city I’ve visited in California or Nevada, the stores had various major and minor items for the home, personal, electronics, cell phones and plans, TVs, sound systems, security systems, etc. What’s even better, every customer service representative had been helpful and knowledgeable. Would highly recommend.

Review №111

2019-03-28 23:06:55

Terrible customer service. I bought some earphone that I did not really use and forgot to return before the deadline. I spoke with customer service and they said it was a managers discretion. The manager came and said he can’t return it and just walked away. Amazon make a way to satisfy customers, that why most people are going that route now. I try my best to support brick and mortar stores but unfortunately experiences like this makes it difficult.

Review №112

2020-10-05 06:39:27

Because Apple is closed, we were required to take our Apple phone to Best Buy for repair. We were told it would take 5-7 days. It has been 10 days and it looks like they have done nothing with the phone per their tracking system. When we called for an update, it was extremely difficult because the store does not accept direct phone calls. You gave to go through their regional call center which took over an hour. Then we were told it would take two weeks to fix the phone. Had we known this information up front, we would have postponed the repair. Then we found out that the phone is sitting in a drawer at Best Buy while Apple ships a new phone to the store. In the meantime, we have been left without the use of the phone features that do still work. This has been extremely poor customer service on this Applecare warranty and on the part of Best Buy.

Review №113

2021-05-12 23:10:11

Came to pick up my computer. I was greeted with a smile and asked if he could direct me. At the Geek Squad desk the tech was calm and kind and explaned everything I needed to know. It is very frustrating to have computer problems when youre not a techy but Best Buy Staff are always patient.

Review №114

2024-02-25 01:47:38

Service is always great at this Auburn location

Review №115

2020-03-13 17:23:44

My wife and I ordered a fridge because ours doesn’t seal and has been wasting power. Immediately went Into Best Buy that day and bought a fridge. Everything seemed fine at first, the representative asked me where I wanted it shipped to, I told him to use my home address because the address on file is for mail only and I dont live there. So the delivery day comes, I wake up at 6 AM to assure I’m prepared for the delivery at 7AM. Waiting, waiting, and still waiting until I get the call letting me know that they aren’t at my home address, I thought accidents happen, so I’ll reschedule no problem, So we call to reschedule wait another 3 days only to have the truck show up and ask us where to put our new oven. Meaning they forgot about our refrigerator entirely. I’ve had my fridge turned off since the first delivery date, and pretty much just lost all of our food because we had it being cooled inside of ice chests believing it would only be for one night. We’re extremely unsatisfied and DO NOT RECOMMEND BEST BUY FOR APPLIANCES

Review №116

2020-01-11 10:31:38

I love a well kept store and friendly staff and this location has both. things are very easy to find for those who like to try and find what you need by your self but the staff are very friendly and ready to help if you decide you would like to talk to someone instead. I always feel very comfortable when coming to this store.

Review №117

2023-03-26 19:44:01

Quality and service are good. I am disappointed how much products are available online but not in-store. Otherwise, its a good place.

Review №118

2019-03-22 12:56:22

I loved going to Best Buy before but the company as a whole does not seem to understand how to compete with Amazon. This store in particular would price match did not have a large enough selection and when I did find something I was willing to buy here they were out of stock. The employees do there best but the company needs to work on some stuff before they go the same way of Sears and Kmart.

Review №119

2023-03-20 03:56:19

Was sold wrong accessory for $30.3/19/23Bought a Motorola cell phone for $200 by taking a picture of the price/model number on display, telling the greeter I wanted to buy a phone, waiting for her to dispatch a salesman to see me, showing the salesman my picture, waiting for him to fetch it from stock, and completing the sale via a remote terminal in the phone display area. They dont stock cases for these phones.

Review №120

2019-03-07 08:21:45

This Best Buy is amazing. Everyone is friendly and helpful. I like the cleanliness and appreciate how everyone asks you if you need help. If more places did that, I would be so much happier. I like that I can find what I need and it’s located in a convenient location. Just a warning, it’s a bit weird to get to if you miss the turn. I appreciate that there’s a Best Buy in Auburn, otherwise i would have to drive 20+ min to find a store. I like online shopping but after so many issues with counterfeit products, products being relabeled or expired, I gave up on shopping online. Buyers beware of knock off stuff. People can get away with anything nowadays online. Thank you Best Buy for being here. I’ll stick to knowing I can have my products warrantied no questions asked.

Review №121

2019-08-05 00:37:00

Employees who work at the Auburn Best Buy get a 5 star rating from me. They always go above and beyond to help you out. But the chain needs to learn to be more competitive in pricing. No buy is a Best buy when the mark up is so clearly awful with a few swipes of a finger on a phone. Great place to seek advice, not a final purchase.

Review №122

2018-03-07 20:33:17

Every time I enter this store I am greeted promptly and receive expert service with a smile!! The salespersons in each department are very knowledgeable and assist in finding the right products for me without making me feel pressured to buy items I dont need. If they dont have what I need in stock, they are willing to ship it to the store, or even better, ship it to my house. Wonderful team at this store! Theres no reason to drive all the way to Roseville or Sacramento to other electronics retail stores.

Review №123

2023-12-20 23:33:45

The tech support was amazing. Figured out my problem.

Review №124

2018-04-23 18:03:07

Had serious problems with the keyboard on my laptop, couldnt even log in.Took it to Best Buy, in Auburn CA, the Geek Squad tested it and confirmed the keyboard was rapidly dying. With help from an BB employee, I purchased an external keyboard. Wonderful customer service, they answered all my questions. Ive come to rely on them for my tech needs, their products are great, with a range of prices, customer service is awesome, both on the floor, cashier and the Geek Squad.

Review №125

2021-07-09 20:05:38

Got new moto 6 very easy and very nice saleslady. But got wrong screensaver. Did not know till I put it on. Wish they did not charge you to get it put on. Wouldnt have this problem.

Review №126

2021-09-07 16:27:26

The customer service is awesome, As well as if they dont have your specific product in stock they will do what they can as quick as they can to get that specific item transfered from another store to this one. Great experience overall.

Review №127

2015-12-05 08:51:35

Brought my computer in to the geek squad a couple weeks ago cause it crashed and I needed DESPERATELY to back up my photos.. They had 3 failed attempts before successfully completing the back up. I would suggest asking more questions next time, I had a lot of photos and I dont think they took it seriously. Anyways, I was calling a lot for updates and to check up during the process as it took like 5 days, and was extra pleased with Matt there at the squad. He was the only one who made me feel better over the phone and like he actually cared about how concerned I was with the back up, so jus wanted to give him some kudos(:

Review №128

2020-11-20 17:10:33

I will never shop Best Buy again. Appointment times are changed without your knowledge. Customer service simply does not exist. Five phone calls of at least 15 minutes each and No One could help with a simple Geek Squad scheduling foul up. Television hook ups have not been completed as scheduled and we have no way of knowing if, or when someone is arriving.

Review №129

2021-11-20 05:01:24

Very friendly and helpful, and helped my partner get set up on a new iPad. Ill be going in soon for help with my cell phone, as its overloaded with too many files and is running out of disk space. Offload, expand or replace? That is the question. Jay

Review №130

2022-04-03 00:45:13

My local Best Buy is awesome. They are really dealing with major stock issues. Shelves are always empty and orders take weeks to receive lately.

Review №131

2018-10-05 05:58:36

Ive been to other locations in and out of state so Im familiar with the store. This location was large yet sparce. They didnt have a lot of choices in many types of products. Everything was very spread out too. The part that bothered me the most, is that it was a store that for once, had a lot of obvious staff. You didnt have to guess about who was an employee and who was not. Yet out of all those people, no one came up to us and asked if they could help. It was obvious we were looking all around us trying to figure out where some items were. We needed help, we had questions. But I had to interrupt a couple of people just chatting, to get some attention. We ended up not getting the information we wanted, and are opting to go to two other stores now to get what we need. Being info and selection. Wish I could have rated them higher.

Review №132

2016-11-27 19:20:17

Was happy with purchasing experience, BUT three days later I found the item cheaper at Target. We were told when we bought the item Best Buy would price match any other retailer. We called three days after the purchase and were told that all price matches were suspended until Tuesday which is two days away. Customer service told us to bring it back for a refund and go purchase it at Target.

Review №133

2020-09-19 05:15:43

They were able unfreeze my jitterbug phone. Didnt have to buy a new one. What a relief. We all rely on our phones and what it does for us. Big thanks to the tech. No charge.

Review №134

2020-10-13 21:17:22

Maybe you could get as lucky as I did looking for a printer, in as much as the printer rep was there and over the top helpful. I feel as though I got the perfect printer for my application. Great to be able to go in to a store and see, touch and be informed on a fairly big decision. Dang, theyre not cheap. Anyways, give them a shot.

Review №135

2020-03-01 00:03:24

I live in Truckee but the nearest BB in Reno has a long wait for GeekSquad appointments. Ordered my new car stereo and they were able to install it the following weekend. Jeremy was great, committed to getting the installation done in 2 hours but had it done in 90 minutes. Everything worked the first time. Thank you!

Review №136

2015-07-22 20:45:11

Do not buy anything from this store! They are truly criminals here. I recently purchased a very high end car stereo system which I had installed at this location and it has never worked right. Ive contacted the store many times seeking resolution, but nothing has been done. I even went to the Best Buy customer care and they also could not get a response from this stores management. Here is the last correspondence from Best Buy Customer Care, basically saying they also could not contact anyone at the store. Criminal for sure! The very worst customer service and technical team of any retailer anywhere, period.As mentioned, regrettably I can only escalate this to the management at the store location. After several escalations and calls, with no contact from them, I do not have any additional means of escalation available to me. I can try to send another escalation to this team however I can not guarantee you they will contact me or respond regarding this issue.

Review №137

2019-11-02 22:52:08

This was a very well maintained and tidy Best Buy, but I swear it had the smallest DVD/Blu-ray section Ive seen out of all the Best Buy stores Ive visited. Thats shocking since entertainment is usually a major part of the store. Everything else seemed fine and alright, but there video game department was also super small as well. I dunno if this store was just undersized or if they dont get much business for those sections for the area. So weird.

Review №138

2021-11-16 06:10:43

Awesome store to get anything electronic type goods. TVs, cell phones, etc.AWESOME prices, service and return policys!I shop BEST BUY first, and I usually dont have to go anywhere else!AWESOME staff!!!

Review №139

2022-12-28 23:51:42

They usually have what Im looking for though they could do a bit better when it comes to stocking. Also keep in mind that best buy is usually a bit pricier compared to other tech stores.

Review №140

2020-07-13 19:39:41

Bought an iPhone on line for my son who is a diabetic and needed it to track his blood sugar. The battery lasted less than a month. I went in to have it replaced and they said I’d need to make an appt. Just to verify that it warranted making an appt, I asked if they were even able to fix it since it won’t turn on. They said no...so I asked why I’d need to make an appt then? They said they could send it in to Apple to fix it...but I’d need to make an appt to do that. I asked how long that process would take and they said not long, it’s pretty quick...they’d just have to get some information from me. So I told them I was ready to give them that info now. Nope, I needed to make an appt and come back. What a joke. Several people just chatting all over the store and they could process a “quick” phone service. This is what customer service is coming to these days. Multiple return trips for repairing a faulty item that never should of been sold in the first place. Have no fear! I’ll never come back again...problem solved!

Review №141

2018-01-21 20:47:21

Asked an employee by the name of Jacob a ton of questions about cell phones, car stereo systems, and computers. He was able to adeptly answer all my questions and help steer me in the right direction. He also seemed to genuinely care about helping me find what I was looking for and wasnt just trying to sell me something. Great place to shop.

Review №142

2018-10-19 01:18:22

Bought inexpensive radio for my car. Used the Roseville store. The Salesperson, seeing a two week backlog, arranged an appointment at the Auburn store. Same day and less than hour! Auburn did a great job with the installation. Jeremy(?) also gave me an overview of several functions. This is why I like Best Buy.

Review №143

2019-08-29 04:23:09

Went into the Best Buy in Auburn last Saturday to warranty my phone through Geek Squad and it was a total joke. The employee working turned me away due to not accepting my address as a legitimate address(which it is) only to be told I need to call 1-800-GEEKSQUAD because they have a different system to enter addresses in. So I called only to be told by them that what he told me about them being able to ship me my replacement was inaccurate and they wont do replacements over the phone I need to be in a store. So the phone side three way called the store telling me the store would help only to be told by them that because I was over the phone they couldnt replace my phone.....ARE YOU CRAZY...Best Buy youre slipping. Total waste of my life. I thought Verizon customer service was poor but thats where Ill be buying my next phone from. Bottom line look into what you GEEK SQUAD staff is doing to your patrons because its driving us away.

Review №144

2021-11-21 23:44:16

Great store. Great service without hovering over me. Felt no pressure to buy anything. Spoke with auto install tech and he was very knowledgeable and happy to help.

Review №145

2018-04-23 00:20:32

I was just in Best Buy, Auburn looking at Dishwashers and wall mounts for our TV. I didnt have a terrible experience, but honestly I didnt have an experience at all. I realized when I walked out of the store with no purchase at all that the only person that talked to us the entire time we were in there was the door greeter. I mentioned to my boyfriend how weird that was as we were walking out and he said honestly we would have bought and walked out with the dishwasher we selected if someone would have helped us, but since we werent in a rush it was not worth tracking someone down. We also had a wall mount almost picked out, but had the chance to look on Ebay and found them cheaper so walked out of the store with no purchase from us. Sorry to the owner of this establishment.

Review №146

2023-04-06 20:35:23

You have a great employee there in auburn he was on it faster than your other employees it took only 5 minutes of great service representatives and push upselling

Review №147

2021-09-01 21:49:13

Bridget at Geek Squad is SO HELPFUL. She made my experience very easy and treated me with the utmost kindness. If I was her boss, I’d give her a raise!

Review №148

2018-08-19 03:01:09

We just bought two cell phones at the Auburn Best Buy, and we received excellent service. So much better than going to a Verizon Store. Mario was very knowledgeble and helpful. Chelsie completed the transaction professionally and personably. It was a fantastic experience. We got a super deal too.

Review №149

2019-07-03 02:38:56

Edit: Ive bumped my rating down to 2 stars. I frequent this BestBuy monthly to get products for my small business. Never in the 15 years (nearly the past 5 I have been an elite plus member which means I spend over $3.5k a year) have I been treated so poorly. I have a lemon laptop that they have had at their service centers for a month out of the past 2. Theyve been waiting for a part for over a week as I write this. I keep being told to call 888 best buy. I called and they told me to talk to the store... Nice.Ive been going to Best Buy for years. I recently moved up near Grass Valley so the Auburn store is the closest to me. The staff at this location go above and beyond to help. I was in a panic this particular visit because a cord to an old hard drive broke that I need. They found what I needed among other things like going into the back to find what I needed, etc.It was a refreshing visit with people who knew what I needed by my (admittedly) vague descriptions.

Review №150

2023-03-08 20:12:14

Dropped off a laptop for service. The appointment is done thru a national call center, I dont like not being able to talk to the store.

Review №151

2018-12-26 00:52:48

BEWARE! I went to change from AT&T to Verizon and was aware that there was a buy one get $700 off for iPhones. I checked with the manager and then confirmed with two other employees, they all said that promo was going on. Even as I checked out I asked why it didn’t show the credit and I was told I it would show up 2-3 months. I was with my wife and we both confirmed multiple times with three different employees. 3 months later and now they say that promo wasn’t going on and the manager has said they can’t due anything about the $700 I was promised. They lied to me and now are stealing that money from me. I would strongly advise not to trust anyone there.

Review №152

2019-03-21 23:26:26

Limited ppl on floor bc of lunchtime but we were helped immediately. Bought an in-stock item, didnt wait hardly a minute before 2 more guys came wheeling it out and loaded it into our car. Also, all the guys were really nice!!

Review №153

2019-10-22 21:48:17

Had a part fail, bought another part to replace it from best buy, came back after with the bad part and they wouldnt do a thing in store....their return policy is a joke 15 days is utter bs. Told me to I could only get a replacement from the manufacturer....after spending 600$ on computer parts, youre pushed out the door with no care. Buy from Amazon or frys if you want better after service because best buy will treat you like the criminal for wanting a standard return policy on a defective product. Will not be coming back.

Review №154

2021-05-19 16:05:30

My smartphone had mysteriously stopped working totally, and I fully expected to have to go through the process of waiting several weeks to get a replacement for my Samsung Galaxy S20. The woman, who helped me at the Geek Squad counter took my phone, went to the back, came back, and showed me it was working 100%. What she did back in the back of the room there, I will never know, but it was a miracle.

Review №155

2021-06-02 20:51:22

I normally like to shop local, but I ran in to get a charger for my phone and I needed to know where to find it. It turns out that I have to sign in and wait for an employee to call on me just to show me where the phone cords are. There was approximately a 15 minute wait. I walked out and ordered it online. I probably will never go into that store again because of this policy.

Review №156

2019-04-16 04:12:15

I just bought an inexpensive laptop at best buy.I new pretty much what I NEEDED.After meeting Travis( Geek Squad) in the computer section and explaining to him my needs and buget, he gave me a quick and understandable tutorial on the available laptops, set me up with the geek squad to update all the software and install my security program.All for REASONABLE fee.Out the door, underbudget, and very happy with the decisions I madeVery Good!

Review №157

2018-11-16 19:48:38

Hi! So yesterday me and my friend (mind you, he just turned 21) we’re going in to buy him a new PS4 controller. We get excited and start looking around at all the other stock y’all have! Next thing we know, we’re getting kicked out by some Filipino dude for “typing something on his laptop”. We were absolutely confused, asked what was wrong and if he could explain what we did, he refused to explain anything or even review security cameras and said to just get out. It almost seemed like he just didn’t like us and was fishing for a reason to have us go. That was some of the absolute worst customer service I’ve ever seen, but that’s alright because target had the same controller in stock, and just because of that, I’m never going back, thanks Best Buy.

Review №158

2019-12-06 04:29:13

I went in to pick up a birthday present that I purchased online Black friday today. The Manager Dave was at the customer service area, took me over to the phone section of the store and pulled up my order.Then proceeded to cancel it because I didnt have the old phone with me.Then turned it over to the phone section, it seemed like they tried to get my Black Friday pricing back. But Manager Dave and Corporate refused to honor the purchase price. Im sure programed to work that way after looking other posts, even on their website! My family and friends have been long time customers, its wrong to treat good customers that way.

Review №159

2022-09-25 22:07:05

Took grandsons computer in with issues. Geek Squad guy was very nice listened to problems and said they will get right on it . Great customer service.

Review №160

2020-12-11 22:37:46

Great experience! Taylor was kind enough to look on his computer for my item (Christmas gift that I know nothing about) and take me right to it. Now that is great customer service!

Review №161

2019-09-18 20:25:11

The store appearance was attractive. Upon entering we were greeted kindly. I appreciated that the store clerk asked questions and showed a genuine interest in my transaction.

Review №162

2022-08-17 04:09:19

Had a computer problem Geek Squad took care of in short order & we were back up & running. So nice & perfessional too. Thank you!!

Review №163

2019-08-14 00:18:18

Impossible to reach a live person through customer service through website or even calling local store, without extensive wait time, and sometimes a call just ends even after a long wait. When we need help with something, we actually drive to the store and stand in line for help. Its pointless to even try reaching them or even getting a simple question answered any other way. Their in-person staff does OK, but their online and phone customer service experience needs a complete overhaul. We buy a lot of stuff there (appliances, computers, peripherals, TVs, security system, you name it). Online and telephone customer service used to be a bit better but has gotten impossible. The robotic chat-line is useless. On the bright side, if your blood pressure is too low, trying to reach someone at BestBuy could elevate it.

Review №164

2018-02-27 15:43:49

Terrible return policy. Person who sold me an item told me I had 30 days to return it if I did not like it. Item was defective. Took it back and then was told I actually only had 15 days. I am now stuck with a defective over priced item because I didnt do my own due diligence and read the fine print....I took the word of an employee of the store as truth....big mistake.

Review №165

2023-09-11 17:01:15

I don’t like it here because they are mean at not helpful. Some Workers have angry issues.

Review №166

2019-08-06 23:07:04

Theres almost never a line at checkout, but getting help on the floor is easier when they are busy (hence no one checking out) Theres a discounted floor model section at the back of the store to the left behind home appliances, but many items are up high on storage shelf level and need assistance to access. That section of store doesnt seem to have many sales associates.

Review №167

2022-10-27 01:59:20

Busy store, had to wait for service, was greeted at the door . Apparently this location has high theft and is under very strict regulations. They didnt have some key items I was looking for.

Review №168

2022-01-06 03:38:51

Not really sure why this store closes at 7pm. People that work all day need to shop too right? Also, the staff is a complete joke. Seems like they literally go out of their way to avoid interacting with you. Seems like this store needs new management.

Review №169

2022-09-10 05:01:45

Had to wait an hour to be helped short staffed but the gentleman that did help me was great..The delivery guys were AWESOME they new there job in and out 30 minutes!!!!!

Review №170

2020-06-20 18:30:24

I am so disappointed with ARLO/BestBuy. I bought four cameras and had them installed January 2020 (5 months ago). One of the cameras batteries is failing and BestBuy refused to come out and service their install (unless I paid a site inspection charge) and then possibly more money to repair the failing battery, solar panel, or charger. I was not able to reach any one from ARLO, and generate a service request from their web-site (which said I would be contacted in 2 days, NEVER heard from anyone). I just spent 20 minutes on a chat with a ARLO person and found out that I have to climb up a 30 ladder and retrieve the camera, bathery, solar panel and bring it into my house (along with retrieving another camera, panel and battery) and starting mixing/swapping out different components to find the failed item, I have been on hold/then with a customer service person for over 2 hours. Over a $30 battery. I first asked BestBuy to handle this and they turned away from the problem. I have bought numerous T.V.s, washer and dryers, Iphones, and many other items from them over the years. And they could find it ok to fix this over a $30.00 battery. I will NEVER go into BestBuy (Auburn, CA). The manager there is Joanna Sanchez.Great Service!!!

Review №171

2022-09-22 02:17:31

They dont carry motoGstylus5G cases or were out and terrible customer service.Their vacuums are outrageously priced

Review №172

2023-12-08 05:05:28

The person who helped buy a computer was extremely knowledgeable and helpful

Review №173

2021-02-21 20:08:34

Can’t get a person on the phone. Tried the Roseville store also...Same issue. I’ve called seven times and been on hold for as long as 10 minutes each. I’ve tried asking for different departments, customer service, and even a manager. Not once has a person picked up the phone.

Review №174

2023-06-02 09:33:25

Its a small town beat buy so dont expect to find everything, but the people are great and if you check the website and it says in stock they will have it.

Review №175

2018-06-28 16:27:51

First time buy online in store pick up. Ordering was simple but item was not ready when they said it was. Cashiers where great warehouse dropped the ball. Waited for 20 min while they located my purchase.

Review №176

2022-03-19 21:30:44

Went in today looking for a solution to a specific audio issue I had. Tyler was knowledgeable and looked up my current equipment to find a solution. What I needed was even on sale. Thanks guys.

Review №177

2020-10-10 21:27:32

Bought smash bros here when it came out and the manager took it out of my hands. I guess I got ahold of it before I was supposed to? That wasnt my fault though. It wasnt a horrible altercation, I just found it really strange. Other than that its a good store. What you expect from best buy.

Review №178

2023-08-17 06:29:51

Staff is super friendly and this is where I go for all of my electronic needs.

Review №179

2015-09-03 21:14:30

I am happy with the service I have received at the auburn best buy Why is it people usually only leave ratings after a not so great experience. It seems almost biased at that point. Thank you for reading J

Review №180

2023-07-09 20:26:03

Great store with awesome employees. Customer service was great as well.

Review №181

2013-11-03 05:41:37

Dropped off laptop and desk top to have anti virus installed they did not enter serial numbers ... in other words they failed to fully install. and did not fix the start up issues with my tower!! had it for a week called me and said its ready.. B.S. plus 45minute wait at store Skylar the tech, you let me down.................

Review №182

2023-11-12 02:01:21

Good customer service, well organized store.

Review №183

2019-03-05 07:14:16

Friendly and helpful staff. Product displays and demos are set up extremely well. Amount and variety of products are a bit lacking compared to other Best Buy locations.

Review №184

2018-10-17 17:51:56

I highly recommend going to Best Buy for your stereo needs they are installing a car stereo in my vehicle paid a really good price for a good Sony and even install it I am very well satisfied with Best Buy I highly recommend you go there for your stereo needs the prices are unbelievably low and the quality is there Sony JVC good name brands you can get a stereo system installed out the door less than $200 and installation only took one hour so if anyone out there is reading these reviews and once a good stereo and want to install right the first time I highly recommend staying away from craigslist and other people go to Best Buy they have awesome prices and service they rock

Review №185

2018-12-09 15:55:58

I prefer Best Buy to online electronics shopping as I can see and test the products and the staff there has a wealth of knowledge about their respective departments.When we were looking into purchasing a new entertainment system (there are myriad choices and quickly gets confusing to the non-expert), Best Buy sent a couple of reps to our house to see what system would be best. There was no hard sell and they left us with a couple of different options--all at no cost. We did purchase a system there and are glad we did. AND their prices were right in line with Frys and Amazon.Did get a hard sell once when purchasing an unlocked phone for my daughter--the rep wouldnt listen to us and kept pushing us into a top-end Android. Came back the next day to complain to the management and they immediately made everything right and sold her the kind of phone she wanted at a discount. Ended well.

Review №186

2022-02-26 23:28:19

Its best buy they have what you need. They have a really good system down. Adding the person up front who greets you is always helpful to get the ball rolling.

Review №187

2020-01-10 01:44:02

Hung up on me when they did not have sales of Yamaha Natural Sound receiver,cables and HDMI cables and I talked to corporate and seemed like I went to India on sale made in Auburn? Could not get a hold Geek Squad to where the computer implant problem lies? I called Magnolia itself I got right to the good old US of A

Review №188

2022-03-31 10:48:23

The staff was friendly and helpful. I brought in my computer and they hooked it up and found out the problem and then fixed it. Yay best buy.

Review №189

2017-11-14 00:24:57

Lots of electronics gadgets and more. Some household appliances and TVs. Just dont trust their computer repair! They often inspect your files for things to report to FBI! They get a reward! Other than that a fine place. Good selection of cell phones.

Review №190

2019-07-27 00:25:14

Very bad customer service, they installed a screen protector with lines and bubbles all over and sent me home telling me that they would go away on their own. They did not and when I went to return the screen protector they refused to return my $7.99 installation charge. Secondly they talked me into buying one of their cases which I had to wait 10 days to have shipped to me only to find out they ordered the wrong size. They also installed a hard screen protector on my boyfriends new phone that did not work for using his fingerprint even though they said it would and also refused to return the $7.99 charge for him. This seems like a scam to me and very upsetting considering my boyfriend and I BOTH bought the brand new Samsung s10+ from them. Thats a lot of money to spend and then receive bad service. We had them price match Amazon because we were trying to support our local best buy, but I guess we will just buy from Amazon from now on. Better customer service.

Review №191

2016-01-24 03:45:32

I dont know who took care that complainer, but i have only had great experiences with the geek squad, they are prompt, professional, and have taken care of my computers now for about four years, Its the best insurance money I spend all year!....

Review №192

2018-08-12 08:39:18

Considering they are not working on commissions, Best Buy sales people are generally extremely knowledgeable about the products they sell and communicate thst knowledge well. In addition, Best Buy price matches. They understand retail.

Review №193

2023-01-17 00:12:17

Great stock friendly Staff however their curbside pick up is situation depending on weather from my experience

Review №194

2023-11-28 19:01:13

Good staff! Very helpful, very polite.

Review №195

2020-06-18 20:14:48

Love having a bestbuy so close to me. Eric is the best guy ever!! Made me getting a phone upgrade easy! I was in and out in 10 minutes!!

Review №196

2018-07-21 20:08:47

This place demonstrates why online shopping is putting brick-and-mortar shops to extinction. No service. I didnt say poor service, I said NO service. I had to find someone from the warehouse to help me. Wandering around while the entire staff are playing grabass with each other talking about their weekend. Forget it.

Review №197

2017-12-23 08:50:04

I am writing this because tonight 12/22/17, at about 9:15 pm I purchased a headset and a chopper pop character totaling $68.00 roughly. When handing the cashier my change I mistakenly gave her $88.00 and change thinking I would be getting about $10 back. After realizing my error and being handed a few dimes and quarters back I promptly asked the cashier cor the rest of my change. She then claimed I only gave her the $68.00 repeatedly stating so. This waa on the middle register at the auburn ca location. Honestly it sounds a little ridiculous to me that someone who I watched count out the $88.00 I handed her right in front of me would deny it but whatever. I just want my money back and some better training of employees.

Review №198

2018-07-03 21:19:51

Stood around at the Store Pickup counter for over 10 minutes, no one came over to check on me or help in any way. Literally just picking something up after receiving email confirmation it was ready. Store was not busy at the time.

Review №199

2016-08-25 23:28:40

Recently moved into a smaller location. Customer service is nice, however they always try and sell a protection plan or something extra. Line moves very slow because they are trying to sell everyone upgrades and protection plans.