Presentation on Map Reviews Nearby

Best Buy in Pacoima

4.3 (199) 13510 Paxton St, Pacoima, CA 91331, United States

Categories

Electronics store
Appliance store
Computer store
Home theater store
Music store
Video game store
Video store

Location on the map

Pacoima, Los Angeles County, California, US

Phone: +1 818-686-1839
Site: https://stores.bestbuy.com/ca/pa...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.3

199 Reviews for Best Buy 2024:

Review №1

2024-06-01 21:23:25

We had a great experience and we are thankful to Oscar for all the help! We went in looking for a graduation gift and Oscar not only help explain different products pros and cons but help us choose which product would be the best. He was patient and answered all of our questions. He truly had amazing customer service! Really appreciate him and all the help. Thank you Oscar!

Review №2

2024-06-10 05:38:29

Don’t come to this Best Buy the manager Michael is a complete fool and is extremely rude to customers. He doesn’t know how to process simple returns and will waste your time when you call him out on his inability to do his job properly. I would recommend avoiding this location because the way they treat members is unacceptable and extremely unprofessional. The manager is an idiot.

Review №3

2024-06-01 05:47:55

Lots of things I cant buy without credit. It is however always nice to see what might be next in terms of tech that everyone will use. It would be kinda fun to have a job evualting many of the things in the store.

Review №4

2024-06-10 15:31:38

THIS WAS MY PREFERRED STORE. I always have good experiences purchasing here, until today. I got new airpods on May but one was defective. I came to exchange it on June after one hour, “store manager” came saying that i need original package and not taking any return or exchange, HER NAME IS RACHEL. She told security guy to kick me out of store. Such a bad manager and person.

Review №5

2024-05-27 20:14:05

I scheduled an appointment at the Best Buy on Paxton to replace my iPhone battery because they adverised IPHONE BATTERY REPLACEMENT and claim they are an Apple Authorized. When I went there, they did not have the battery, they had ZERO solutions to help me purchase a new battery. They did not offer to reschedule me for when they re-stock. They did not even offer to order the battery for me. Nothing. Absolutely no customer service. False advertising. What a waste of time.

Review №6

2024-06-10 05:44:23

Do not come to this Best Buy, the manager (Michael) is a complete baboon. That idiot didn’t know how to process a return and legit said that I had to go back to the Best Buy that I bought it from, the dude was so stupid and didn’t realize that I bought it from his Best Buy. As I called him out on it he proceeded to waste my time by going through the entire set up process of the laptop, which is unnecessary. He also could not understand that because I left the laptop on in the box with no air flow that it would be a little hot and proceeded to tell me that because we were in an environment with AC that it should not be hot, and then went to geek squad to open the laptop to further waste my time on what should have been a simple return. Stay away from this Best Buy and if you go make sure you steer clear of that baboon of a manager Michael. The dude and some of his team member lack respect for customers and are extremely rude. They tried to gang up on me and intimidate to get me out of the store but I was not letting them get the satisfaction of treating a member with such disrespect. This Pacoima location is trash and again that manager Michael is a total baboon with no respect.

Review №7

2022-07-06 16:39:16

I stopped by this Best Buy to pick up my Samsung TV during 4th of July sale. I been to this Best Buy before to pick up items last minute. This time, I used their store pickup option since I thought they would be busy. My order was ready for pickup the next day and the process was simple. I checked in on my phone when I was in line and they had it ready for me. They also have curbside pickup as well but I didnt want to use that option. This plaza where Best Buy is at can be busy because Costco is right next to it. The store is nicely organized and clean so it looks nice.

Review №8

2024-03-02 21:28:09

The place seemed like an anemic version of the best buy I remember from years ago but thats pretty much all of em now. Cashiers were awesome tho, helped me out fast and easy, I even came in early for a pickup and they helped me out reasonably. Lovely individuals.

Review №9

2024-03-20 04:00:12

Very expensive. I must have been there at a bad time.I asked where stuff was and was kinda nodded to an area by a guy Then I asked for help with a simple screen cover and I couldnt get anyone to help even after someone said Ill get someone to help u.I waited in the middle of the store and no one ever came.finally I bought the item and gave up on the covers.the cashier helped me but had to go get it himself.and I didnt get it because they were 25 dollars u can get them at boost for $10. And he said it would be an extra $7 to to put it on???

Review №10

2024-04-13 19:33:59

Total tech member here... I really would not recommend coming to this store. The Store Manager has 0 respect and doesnt follow the brand rules regarding to returns. Just declined my return because of the history of my account even when the contact support and website already confirmed that I am entitled to do return or exchange until May 28th...You have amazing places to get technology nearby, like the Sherman Oaks store. I totally recommend that one. But please, be smart. Never come to pacoima

Review №11

2024-03-03 04:04:01

So when to Best Buy looking for the new TVs so I was looking at the back of the TVs connection to see what new features there is on these new TVs this Employee named Daniel started yelling at me not to touch the TVs. I didn’t know that I was supposed to not look in the back, but I mean who screams at customers and then yells at me that they’re gonna call their manager and get me kicked out. I had another employee named Kevin, very polite, and helped me what I was looking for I had to speak to a manager/supervisor Jorge Rivera and told him about the situation. His employee should be fired. He should not be treating customers like that.

Review №12

2024-02-26 04:48:56

We bought, myself, my daughter keri and my BF and my employer Brenda and her mother Margie, a brand new refrigerator. Because the one her mother had was 23 years old, and the ice maker finally gave out. The salesmen were very helpful, we got $800 off the original price. Its a Bitchin refrigerator. It was delivered on Wednesday and were already getting ice. Which is great. Thank you Best Buy.

Review №13

2024-01-10 19:10:09

I had questions about 3 computers that I own that are in need of repair. I talked to Hector at the Geek Squad, who informed me of the cost of repair, and Ive decided to try to sell my computers for parts. The knowledgeable man helped me by spending quite a while gaining my confidence in The Geek Squad. He saved me a lot of time and money, and I wont hesitate to go back there when I need a repair that wont cost me a fortune. Thank you, Mr. Hector!

Review №14

2024-02-13 12:58:40

Love the store and all the new cool technology they have, but the staff needs to calm down. . They followed me everywhere and was constantly asking me if I needed help .. it made me feel like I was being targeted and they assumed I was going to steal. So not cool

Review №15

2024-03-13 02:42:29

I ordered a hotspot online about an hour or so before arriving. They had it ready and it was an easy pickup and I was able to use the hotspot with the Internet right after I signed up easily online on my phone. Great for families that need a hotspot on the go.

Review №16

2024-03-12 02:02:24

If you call your local store, they wont let you speak to someone there. You are sent to a foreigner call center and good luck getting anything done Right.I wish I never bought anything at this store

Review №17

2024-06-25 02:04:40

I came by on the off chance theyd have the very specific thing I wanted. They did. Me gusta.

Review №18

2024-01-24 18:46:52

Once you pass the crazy Costco folks trying to get gas and tryin to find parking spots its smooth sailing when you get Best Buy. And the employees that I interact with seems to be aight .

Review №19

2021-01-07 22:26:47

I’ve been coming to this BeatBuy store for a while now. I have to say, customer service has dramatically improved. Today I was helped by Chris (sales manager) & Javier (sales advisor) and I couldn’t be more satisfied with the level of professionalism and the level of courtesy. In need of a high capacity computer, they answered all my questions and gave me their personal advice. They helped me build a custom computer that fits my needs & I felt very confident I was in good hands. I’m grateful BestBuy is doing a great job bringing great associates on board.

Review №20

2024-02-17 02:32:09

Grade B+ (87): Pretty much the only electronic store left. Theyve become a lot more competitivedone Amazon is eating their lunch.

Review №21

2023-12-29 21:44:57

Purchased Zagg screen protector and salesman told me if anything happens to screen I could bring it in and theyd replace it for free. The manager Andrea the manager said I have to pay $7.99 for installing protector when I told her the salesman said its free she just repeated herself so I left a very unsatisfied customer. Its funny how they lost a longtime customer For such a petty thing

Review №22

2024-06-27 06:02:38

Great experience and very good customer service

Review №23

2019-02-23 22:22:10

They had what I wanted, only a little overpriced. One guy couldnt find the cord I wanted but another lady found it immediately! Check out the big red already-opened discount board in the laptop section for some decent deals.

Review №24

2023-12-14 04:00:31

Good LORD I just LOVE this place! Everybody acts like you’re wasting their time and give you that look of smug and entitled self centeredness when you ask them questions. So I just maintain direct eye contact with them and they drop the high horse attitude pretty fast. Sometimes it’s best to remind them to look at you when they’re talking to you, they seem to forget that a lot. I tell you though, it’s a plus that they’re too entitled and busy to do their job, they’ll avoid you as much as possible and completely ignore you. It’s great! I walked out with several items and they didn’t even glance at me on the way out. Made sure I exited at the same time as someone who was wearing a hoodie, the alarm went off and I turned and looked at them like as though I couldn’t believe it. Anyways, every time I come here it’s the same thing, no employees playing hero, no LP lingering around me, nobody trying to do the bare minimum and pester me while I take care of everything like I always do, and for that, I thank them.

Review №25

2023-10-30 17:54:28

This may sound funny, but I prefer a so-called nerd over a jock on any given day. After traveling abroad, I noticed my SSD drive wasnt functioning properly. Upon returning to the US, I made an appointment with Geek Squad. First, its very easy to use the appointment calendar. Geek squad also offers online Live tech support. I prefer to go to the actual store because, for me, in-person connections allow a richer experience.In any case, Kevin (I believe thats his name) resolved my issue while I waited and browsed around Best Buy for other electronic goodies.The annual fee I pay for this service is well worth its weight in gold.Thank you, Geek SquadAbundant Regina

Review №26

2021-11-09 04:29:31

Worst Best Buy! The manager didnt even care if they gave me an open box when i paid for a new one. No sorry. No apology. For real? They dont care. Im just mad and upset. Where is the customer service here. They replace it and gave me a sealed box but didnt even bother to dust it off. 😡🤬🤬

Review №27

2024-03-22 05:56:47

I went to buy a a25 galaxy phone and the 2 girls that helped me were very nice and professional! Best buy in Pacoima the best

Review №28

2023-12-07 00:20:15

Came to price match an apple watch with a target price but couldnt. Apparently, giving target your email and phone number is a paywall that not even circus city can decipher. Oops, I mean best buy. Same thing, probably.

Review №29

2023-08-12 00:25:50

The store is not as busy when it opens. Staff is awesome! Customer service here is top notch. People interact and actually take the time to talk to you, not like other stores out there. Purchases are always ready the day it is promised. I enjoy coming to this store because of the product availability and how awesome people are here.

Review №30

2024-06-11 14:57:36

Not too crowded. Not much personal. Expect a bit of delay.

Review №31

2020-07-30 19:53:51

Hey there...I appreciate nthe effort in making nthe store more secure and in control as possible...But ...What happened?!The store is barely stocked!No Blu-Rays or old movies,Not many toys,Not many phones accessories or to much iPhones,Not that many pc accessories that actually count,Not smartwatches that take your breath away,Tablets? Same as last year,Please keep up!!!Specially the tag prices are not correct in 9 different items?!!!Come on!!This is the first time I come to this location and I can tell the difference..Hope to come back one day and see better impressions..Thank you again

Review №32

2023-12-01 22:00:43

If you ever want to buy a TV or a smartphone, this is the place to come. Mind you, I only ever buy here on black Friday or mid year during May when they have presidents day or 4th of July sales. If you compare the discounts between brand companies and Best Buy during those dates, Best Buy will always be cheaper. This is including Samsung, Apple, etc.. Best Buy will also offer warranties, and I have used them in the past for my TVs. I ended up using the warranty twice and they were pretty quick to come to my house, assess and exchange for new TV models. As a last note, I love their curbside pick-up. You can pick up virtually everything curbside.

Review №33

2023-10-03 03:14:22

I am waiting to receive a washing machine delivery, and their entire system is infuriating. They would only allow me to make an appointment for a 12-hour window on some day, with the real time to be decided the day before. There are no days in my life when I can commit to a 12 hour window, and I doubt anyone who shops at Best Buy is different. I can do a nice big five-hour chunk in the morning, but they randomly assigned me a window that is half outside that time. They did this by email, the night before at 5:30. Their phones are down for the day, and the website only allows me to choose another 12-hour window. I suppose Ill just let them try and if I have to leave before they arrive I will reschedule then. This is absolutely the worst service for such a delivery.

Review №34

2023-06-05 22:04:30

Best Buy stores are slowing down, it seems. I like to be able to see and compare the items Im going to buy. Store is neat, and theres always someone around to help. They didnt have what I needed, but were able to direct me to another store with the item.I love Best Buy.

Review №35

2023-03-17 01:43:03

Great experience and service and got my washer and quick and fast set up from Best Buy in Pacoima by Costco

Review №36

2020-09-12 00:52:53

Havent been there in a while i simply checked in had time to browse the item I went to go see and got some good feedback on the item differences from the associate so i made my purchase and went home happy with a gopro 7 black instead of the silver.

Review №37

2024-03-21 15:54:39

Excellent, just went to pick up, fast and friendly service

Review №38

2024-02-03 02:49:57

Came in to look for a bday gift and yep this is still the worst best buy in the entire valley. I needed help getting an item in the locked case and of course not a single person is around. Then when i go to the front 5 people are huddled together laughing and cracking jokes. This Best Buy always seems to have employees walking around you or away from you and it really is a poor shopping experience. Not sure why it has 4.3 stars but this best buy sucks and so do the employees.

Review №39

2023-12-15 01:26:34

Best Buy always meets or exceeds my expectations, and the staff are always polite and curtious! Great job, guys!

Review №40

2023-03-11 03:01:48

They have a great selection in items for home and vehicle entertainment. Great selection and variety of different domestic and imported TV brands. Phones tablets dont forget Geek squad on site ready to help with any tech problem and troubleshooting you may have stop by if your looking for kitchen appliances as well laundry room appliances thank you for great experience.

Review №41

2022-10-18 21:46:41

Terrible service as you can see the product is in the wrong spot so not only did i not get the one i wanted they wouldnt even gp get the other one i had to do it. Must the the zipcode.

Review №42

2024-05-13 09:45:19

Best prices here!Good staff!

Review №43

2023-10-03 02:13:44

Niya, an exceptional employee that (Geek Squad department) completely surpassed my expectations. Her dedication and customer service skills were evident as she went above and beyond to resolve my issues. Not only did she efficiently fix my immediate problem, but she also took the time to explain the intricacies of the issue and the solutions in a clear and understandable manner. Niyas patience, attention to detail, and genuine care for providing the best possible service truly stood out, making her the epitome of an ideal employee. Its clear that she embodies the qualities every employer hopes to find in their team members.I have to also commend Stephanie, the manager, for fostering such excellence within her team!! Her leadership and guidance undoubtedly play a pivotal role in the outstanding customer service I received. With Niya as a shining example of the teams capabilities, its evident that the Geek Squad department at Best Buy is in excellent hands under Stephanies leadership. I MUST ADD!… a prime example of the saying “lead by example!”!!!In summary, Niyas exceptional performance, dedication, and customer centric approach at Best Buys Geek Squad left a lasting impression on me!! As a product developer working in tech & customer operations !! I WOULD HIRE THEM BOTH IN A HEARTBEAT!! She is not just an outstanding employee but also a valuable asset to the department and the company as a whole. I wholeheartedly recommend their services to anyone in need of technical assistance.

Review №44

2023-06-15 03:24:28

No, Customer Support.. Never once was I approached by a sales person and ask if I could have some help. I looked for 30 minutes and never got anyone to help me with anything I was anticipating spending $1200 for a laptop computer and some other items Best Buy lost that sell because of the lack of aAs I will never buy from Best Buy again and furthermore, I am going to cancel all of my geek squad back up. If they cannot support the people in the store, they cannot support them online.

Review №45

2023-12-30 18:20:06

Fantastic service 👏 Salsman one beyond and above hes duties to help my needs

Review №46

2023-07-04 15:58:13

I went best buy to purchase a flat screen tv, john went on and beyond to help me and explain the differences on each tv. Im so happy with my flat screen. He was very professional and knowledgeable.

Review №47

2024-01-01 17:15:10

I love it bestbuy whenever buying a stuff they price matching with other websites

Review №48

2023-01-16 20:46:02

We had a wonderful experience with Giovanni in the Cellphone department he was patient, helpful, and gave us the best deal his customer service was amazing he took his time and explained all the benifits. He really is great at what he does best buy you have a great employee! 👍

Review №49

2023-01-18 00:57:11

Great 👍😃 products. Service was okay; there was not enough help; had to wait a bit. The nice thing was they were able to ship the TV to my house 🏡 since I cant fit anything inside of a Prius

Review №50

2023-05-21 21:42:06

Same ol’ Best Buy experience as everywhere else which is generally positive. Glad they still have components to replace what Fry’s would have had. Urgent needs for things like power supplies, RAM, and SSDs are what I need Best Buy for in my life.

Review №51

2024-05-12 05:15:18

Very good people and helpfull.

Review №52

2023-12-16 21:13:52

Their new policies are not fair to the customer they practically make you become a member just to get the benefits of your warranty

Review №53

2021-10-20 20:01:31

Just bought a new gas range and had it delivered today. Looks great, they came early and did a great job with the installation.

Review №54

2023-06-16 23:49:49

John from the tv section was incredible I came in looking for a tv not knowing much and he explained all options so well he walked me around the store showing me the things/quality the tv’s had. He was very patient and respectful. If you are looking for a tv go to him you will not be disappointed loved my experience.

Review №55

2022-09-20 19:32:56

When they have sales you can get pretty good deals. This is just like any other Best Buy. Plenty of parking. The one thing they could really improve on is customer service; it is almost impossible to find an associate on the sales floor to help you, except for in the mobile phone area.Sometimes there is no price located on item or on the shelf and it is damn near impossible to find someone to help you.

Review №56

2019-11-29 22:06:25

Great deals for black Friday. Go and get you some before there all gone. I got mine.

Review №57

2019-08-20 23:18:33

Excellent customer service took in my pc to get a toon up they gave me useful input and they have a wonderful attitude very friendly 👌✌

Review №58

2021-08-29 04:03:29

Best buy curb side is great they have nice inventory of housewares to computer I always go to buy usb memory sticks or nvme drives thanks BB

Review №59

2023-06-30 22:30:58

I love this Best buy! The workers here are incredibly knowledgeable and are very patient when answering questions. They never make me feel dumb and I truly appreciate how they share their personal experiences. I never feel like theyre trying to upsell me. Special shout out to Jonathan for the time he took with my son to help him find the right gaming computer and to Lincoln who helped us get it set up.Update: We continue to use this Best Buy exclusively. Their entire store is clean, well stocked, and all of their staff are incredibly friendly.

Review №60

2022-10-13 06:36:33

I returned a smaller accessory that I ended up not needing without the box or the receipt five minutes before closing (yeah I was that guy, I know, I know) and I was still in and out of there before the store was closed. The best part is that I wasnt charged a cent for the missing box or a restocking fee. I keep waiting for the catch with Total Tech, but Im just over a year in and the savings have paid for the annual membership fee four times over in total...and Im a very casual electronics consumer! Not sure how they can do this at a profit, but thats not for me to figure out I suppose

Review №61

2023-09-06 21:24:08

Horrible customer service. Does not stand behind their products even when you buy a warranty. Go to costco across the street, ypu can get better products for cheaper and costco cares about their cistomers.

Review №62

2022-10-22 18:02:22

I didn’t buy anything when I was there yesterday but really wanted to highlight the extremely pleasant customer service support I experienced. I had ordered something from Samsung directly and they instructed me to have it shipped to this Best Buy location so I could pick it up when I got back in town. I thought the items would be pulled from the Best Buy inventory but instead it shipped to their location as essentially a personal item under my name. The employees I talked to listened to me explain the complicated situation and went straight to work trying to find my package and get it into my hands. It ended up taking about 30 minutes to track down the package and give it to me since it couldn’t be inputted into their system at delivery and therefore couldn’t be released to me through their normal process but the whole time they were very helpful and polite. I cant remember a time when I received such positive support from Best Buy employees and wanted to share my experience. Thank you to Gio, his manager and the rest of the store pick up team for their help!

Review №63

2022-11-04 23:25:58

Giovanni d was very helpful in the appliance section he helped me pay for it online and gave me the will call paper to go pick it up. The guys that worked over there had a great attitude and were willing to help. Thank you for their support

Review №64

2022-04-16 15:27:02

Brian was very helpful. The store experience was comfortable, easy and gave me enough information to make sound decisions. During my visit Brian accommodated me while I phoned my tech person for consultation. It was so helpful that I was allowed to make that call. It is not something I would do if I was on an online chat (where I feel too much pressure to make decisions). It gave me a 360 degree perspective and I appreciated that opportunity. Thank you, Best Buy!

Review №65

2023-12-04 17:23:46

Bought a travel adaptor without any issues. What to say - its a best buy

Review №66

2023-11-08 19:45:33

Geek squad was very helpful and patient with issues regarding my phone and they always tend to help unbiasedly

Review №67

2023-04-04 21:29:15

The cellular phone members were excellent and knowledgeable. However, in the television area, there wasnt too many associates there to help with my questions and unfortunately no prices on the merchandise I was interested inToday, I was helped by a younger guy named Daniel. Very knowledgeable and listened to what I wanted and made an amazing suggestionHats off to himDaniel from electronics is wonderful

Review №68

2024-04-25 09:52:31

Greatest parking lot. Always space.

Review №69

2022-10-30 04:45:06

After giving up hope on getting my device problem resolved we were extremely lucky to have Justin at Best Buys check it out. In just a short time he had everything working the way it should. Thank you Justin! Another visit to get info that no one else seemed to care to tackle. Stephanie at the Geek Squad area cheerfully agreed to check the problem out. In a very short time she had the problem resolved! Three cheers for Stephanie! We also wanted to check out laptop info and after being ignored by other sales people Johnathan came to our rescue and answered my questions. Even knowing that I was only doing research before doing anything he was involved and interested in helping me as much as possible. Thanks to Johnathan for not acting like people in our age group arent worth the effort. A+ to Johnathan for his professionalism and his kindness. Another trip and again only someone from the Geek Squad finally helped us find what we wanted to buy. Cheers to Geek Squad and the people at the checkout stands. 10/29/22

Review №70

2024-03-19 23:42:02

I TRY TO MAKE MY PAYMENT AND THEY COULDNT DOIT ...

Review №71

2023-07-06 02:12:20

Worse freaking best buy ever make sure you guys read the tag of items u buyPrices dont match.....Then they tell uItem was not suppose to be in that tagHow tf is that my fault they dont teach employees how to stock!!!!!!!

Review №72

2021-09-27 18:34:14

Best experience I have ever had at geek squad. My headphones I bought last year have died. I came in since I had the warranty. So easy and was able to trade them in for new headphones. The associates were very helpful in their expertise.

Review №73

2023-11-18 18:57:44

Organized and clean Best buy. The employees in the refrigerator section were very helpful.

Review №74

2022-02-28 18:33:55

Went to an appointment with the geek squad . The girl with natural long nails literally came back and forth 10-15 times because the laptop she was using wasnt charged, then it needed to be updated, then she decided to clean a walk in customers charging port on a mans phone. It was ridiculous!! When she came back to me, she realized the wire to her laptop came out, so it wasnt charging while she was in the back. I asked her if we can just use another stationary computer. She said, Oh, yeah.. Huh! She seemed scatter brained and wasnt able to fix my sons charging port on his switch. She said its cheaper if you use go somewhere else. She couldnt give me a quote because she said they would charge me a price she never told me and then the third party place where the send it would charge me another price. No actual prices were given to me!!! It was a waste of time and gas for me to make an appointment and go in.

Review №75

2021-08-31 17:06:51

Just wanna let you know about my experience ordered some headphones for my niece they were pretty expensive had them shipped to her passing San Francisco.The headphones never arrived it’s been eight days I had the worst time trying to get a live person on their customer service line took me three days to finally speak to somebody in person before that I did the online assist they said the package would be there in the night the same day never arrived. I had to call once again to speak to somebody in person after multiple calls finally got through to some one they kept transferring me refusing to refund me my money finally I had to speak to a supervisor and they did not even speak with me they just gave the person authority to refund my money after she said that she couldn’t now they say it’s going to take 16 days to have my money put back into my card just be careful when you order with Best Buy if it’s not around your area You should go with a different company would not recommend.

Review №76

2022-12-27 22:58:09

Drove 30 miles and bought an open box Samsung 85 inch TV, was told by sales person John that all accessories are included. After great effort hauling it into my home, I found out part of the table stand is missing. Spent the next 3 days unsuccessfully trying to reach the store by phone to see if the missing part was somewhere in the back. So I ended up driving back in person. John wasnt there but a manager Jonathan said he will look for the missing part and have John call me next day. Its been a week already and havent heard anything. Probably my worst TV buying experience. Will be returning it once I get help hauling it back.

Review №77

2022-09-14 03:21:19

We waited for almost an hour waiting for someone to help us with the appliances. It was already irritating but when Shaun was came and helped us everything went well we were happy and he is very knowledgable. We purchased the samsung bundle. I would give him 110 out of 100

Review №78

2021-08-27 18:12:25

I went in to buy a few things and Meredith helped me find everything I was looking for. I chose the wrong size case and screen protector and Meredith was super sweet and patient even though it was my fault. Definitely hope her managers recognize her positive attitude and hard work.

Review №79

2021-03-11 01:45:02

Have them 5 stars because the store seems to always have as many employees as customers. However theyre not very skilled in customer service on the floor, but then it seems to be how things are now OR its the opposite and some business do great at it. Kind of ignored and not acknowledge or asked if my wife and I needed assistance or has questions. You can do better Best Buy!

Review №80

2023-01-29 20:11:00

This Best Buy is probably one of the only stores where I have felt their customer service being exceptional.Best part… Its never busy when I go in!

Review №81

2022-11-07 21:59:28

Guy was not too friendly to help. I had to wait 15 min or more and he was just talking to a co worker.After I try and set up I will see if I have all I need to make printer work.

Review №82

2021-09-23 02:38:54

When going into this store see Shaun. I don’t do these but Shaun needs to know he is appreciated. Was looking for a sound bar that was in the $400 range. I have done some homework and been to several Best Buy stores to help me make my final decision and Shaun did that. Best person and rep I have dealt with in my adventure in purchasing a sound bar. He will be my go to guy in the future.

Review №83

2023-10-26 17:07:24

When youre inside the store, looking at products, no employee comes by nor asks if you need any assistance with any product. Instead, everyone is standing or sitting by the register area or near the exit,

Review №84

2023-12-11 10:44:25

The items I price checked were less than Walmart And that’s with the Walmart plan.

Review №85

2021-10-29 03:25:47

Great staff great customer service!👏👍 I returned a Bluetooth speaker and the cashier the guy from geek squad and the guys in the back stocking items. Really helped me out to locate a new Bluetooth speaker, havent been too many where their that easy going and helpful. Makes me want to shop there more often. I recommend this bestbuy. They were closing and in no rush to get me out!

Review №86

2021-07-24 02:13:01

The service is a 5 star. They even recommend you not to buy something that you won’t need.

Review №87

2023-02-04 22:34:50

Curbside pick up was terrible! The whole point is for me to not go into the store! Waited for almost 15 minutes, since no one came out I went in to the store and to my surprise no one was attending curbside pick up!. They had to go look for my order. Not coming back to this store again!

Review №88

2022-09-06 01:30:20

Very very helpful ask for online deals for certain things and theyll be more than happy to help i got an online deal from an employee there just yesterday for a computer that usually costs 2,300 off the shelf and got it for 1,500. All thanks to them for helping me find a good computer for college at a very very good price

Review №89

2022-07-25 04:19:00

So many employees walking around or behind registers. I cant remember anyone asking if I needed assistance. Glad I wasnt lost in there. 5 stars if Im made to feel like employees care about my experience more than their own time there.

Review №90

2021-05-13 23:14:24

Well I need a new refrigerator, so Best buy was my first choice. Unfortunately the options are not plenty. After 2 hours we only had 2 units to choose from, and none to fit in the hole, so the alternative is go home and cut the cabinet one inch. On top, the doors needs to be removed to be able to fit by the door. Will be back. But not before my kitchen agree with the unit.

Review №91

2019-02-01 02:12:43

A wonderful place to buy what you need customer service is excellent they work with you are wonderful people.

Review №92

2023-03-16 09:58:19

Isaac from geeksquad really helped me out! he helped install some ram and my ssd into my pc, as well as cleaning up my phones port! super cool dude, he was very friendly to my boyfriend and i :)

Review №93

2022-02-16 00:32:22

Not a bad location usually has what I need. If your going to the Costco near by its a quick hop away. Which also causes a little bit of traffic. If you want to have a quicker exit try heading out of the right side of lowes.

Review №94

2021-01-23 00:15:51

Staff is mostly pretty good. Every so often you have someone who doesnt know what theyre doing, but I guess thats everywhere you go. Usually very happy with my experience there and everyone is pretty friendly and efficient.

Review №95

2021-03-23 19:51:35

As soon as I entered the store the staff helped me. By asking what do you need today?. I simply went in for a pick up and they directed me to that center. I waited in line for a few minutes and gave my phone number to received my order. Super quick and easy the staff knows their information on products and is very helpful.

Review №96

2021-06-12 17:07:17

This past Saturday my family and I went in to look for a TV. It has been a long time since weve bought one so we went in hoping someone would help us figure out which TV was best. Unfortunately, we were attended by Albert A. From the beginning he was very rude and did not try to hide his annoyance with us. We did have a lot of questions but that does not excuse his attitude with us, he had terrible customer service. I would much rather shop online the next time I want to purchase something from Best Buy.

Review №97

2023-02-05 03:47:38

I try to find my item, which is a playstation 4 external hard drive storage and I try asking 2 employees for help, one of them told me, it was on the wall and the PlayStation section, I try finding it there but couldnt, I ask them again and they told me they help me, but decided not to, I ask again for the third time with one of the employees and he direct me to the section where it was but I found only 3 which was disappointing to me and they were really expensive. Both of the employees were not helpful and didnt want cooperate with me. One employee was female and the other was Male.

Review №98

2022-03-11 01:32:01

The geek squad guys at the front desk have zero knowledge about computers. One time I turned my computer in for a simple brightness issue and they couldnt fix it. I went back home did some research and fixed it myself. The technicians are a joke.

Review №99

2023-07-16 22:48:41

Glad its still in business. Good customer service and as soon as I get some money Im going to join the Best buy plan.

Review №100

2021-11-23 17:55:25

Very disappointed at this point. Best buy did me soooo wrong. Wasting my time. Its been 5 months and they still havent resolved my issue. Its gets better though. They still charge me every month on time. So I bought two galaxy S ultra phones with best buy credit. They didnt have the phones in store so they asked do you want them delivered to your home or the store. They did mention that if it got delivered to my house, I would get my phones sooner than at the store. So I said why not, ship them to my house. So the delivery day comes. I decide to spend it out in the front yard with my babies. I set up the jumper. Hung out outside all day waiting patiently and very excited for my new phones to arrive. Then I get a message saying that my phones have been delivered (UPS). Long story short it was a Saturday when this happened. I immediately called best buy and ups. No one was able to help. I filed a complaint and started an investigation. Everytime i call for some answers no ones seems to give them to me. Best buys tells me to contact ups and ups tells me to contact best buy. I literally spend hours at a time on the phone to get the same response.Very disappointed at how it all went down. I dont know why they wouldnt ask for an ID when delivering my phones knowing how expensive they are. I spend almost 3 thousand on them because I got the ones with more storage.Fed up with this situation.Anyways I just want to give you a head up.

Review №101

2019-10-11 17:19:43

I like Best Buy because the employees are always very friendly and helpful.On this visit they didnt have the video card I was looking for, even though it said they had one left online.I dont blame Best Buy for this the employees tell me its usually because of theft is why their inventory is inaccurate.The best part about Best Buy is... If you catch the item youre looking for on sale, youll usually get a pretty good deal.

Review №102

2024-06-29 15:17:38

Excellent customer service

Review №103

2022-12-07 10:56:50

If you find any help you are lucky. Was in the store for an hour got no help. Workers talking to each other and acting like you were not in the section they worked in. With 2 children shopping is hard enough,then searching for help was frustrating.

Review №104

2018-02-22 21:25:06

Good help. Clean and professional. Displays were a lot of help because i could hear and see the items that i were interested in. The worker even went out of his way to place a TV on a TV stand we wanted to see what the TV we have would look like on it. We even bought another TV the same size to put on the stand because we got a great deal on a open box

Review №105

2022-12-21 16:37:32

Great customer service. The employee at the register was very friendly and patient. The store is a a good size and had what we were looking for in stock.

Review №106

2023-06-21 00:59:39

Great service as always. Love to shop online or store… great quality of products

Review №107

2024-04-20 02:49:45

Purchased tv online and received as scheduled.

Review №108

2022-11-09 02:31:13

My son and I went in to buy a screen protector. Sales representative was helpful. He had a manager help us so we can have it installed.

Review №109

2023-05-25 22:37:36

5/25/23 beautiful staff member NATALIE Paxton location. (glasses,light skin, soft voice) SUPER HELPFUL! she gave my options on several phones within seconds! Knew exactly what I needed, lightning fast! The one time I wouldnt mind slow service lol

Review №110

2021-07-23 04:17:59

Stood around waiting for help for a long while. Then had to chase a sales person around. When we finally got someone to help. It was only yes/no answers with no attempt to provide solutions to help us and make a sale.We ended walking out with no one looking to make a sale.And big box storefronts wonder why they are losing business to on line.

Review №111

2024-01-23 20:59:10

10 out of 10 customer service Bry Garcia & Antonio M

Review №112

2022-01-28 18:19:17

Terrible customer service. Update 2022, wow the employee are even worst, they try so hard to get their mid warranty. Like what dont they understand no is no, and if you do end up getting their warranty 80% of the time they cant help you get a new product. Also recently I ordered something for curbside pick up and they open at 10 for curbside. When I leave my home it says its ready for curbside pick up and when I arrive it changes pick up in store only, curbside not available, the store doesnt open till an hour later. So thanks for wasting my time. Bet they dont even have a bought or manager to reply to this message like other companies do

Review №113

2020-02-26 06:30:52

This place is #1 when it comes to customer service they Rock!! I have a Best Buy close to home but prefer this location. I had an emergency! (I broke the tv) needed to replace it asap, before my other half came home!! This happened at 930PM ! I called. Unlike other places close to closing... To my surprise they answered! I explained my dilemma. The man on the phone asked his manager if I could go in and pick up the replacement, and he said YES!! 15 minutes later I was in the store. Sean was helpful kind and helped me solve my problem! Team member was awesome from answering the phone to letting us in at the last minute and caring! Plus helping me get exactly what I needed! Thank you all! Awesome customer service every time I’m there!

Review №114

2020-12-16 03:18:55

The worst representative I ever seen in this Best Buy. We have bought 3 phones here and have a one year or more using Verizon for our carrier. And we also transferred our line in here. We always met the good representative but I don’t know what happened with this one. Today we went kind of late but we just want some information to trade in the phone and get new phone. Just 2 minutes asking he already said we should come tomorrow morning to do it since the active service is stopped by 6:30 pm. And all the 3-4 questions I asked he didn’t answered well. All his attitude just saying “I don’t want to serve you”. That’s supposed maybe just a few minutes talk. It doesn’t really need to be like this. But yeah I lost my mood to purchase anything there.

Review №115

2022-09-07 14:50:01

Best buy is a great electronics store.Depending on the time of day, theyre staff can be spread pretty thin which can cause lines to get long and move slow but overall its a good location.

Review №116

2021-08-09 20:10:42

Horrible... their delivery drivers are the worst. We were suppose to get our fridge delivered today and the drivers were extremely rude and didnt want to deliver the fridge or take it inside . They didnt even deliver my fridge and they threatened my mom to the extend were a police report had to be made . I do not recommend doing business with them at all. You cant even get a hold of them without having to go directly to the store.

Review №117

2019-12-13 05:56:18

Knowledgeable, Friendly staff. Their sale prices are awesome. They sell major and small appliances, electronics, and gaming products. Returns are easy. The Geek Squad is always ready and willing to help.

Review №118

2023-05-04 08:46:10

They have a great selection in items for home and vehicle entertainment. Great selection and variety of different domestic and imported TV brands

Review №119

2020-02-25 19:45:19

Still the worst service around. I avoid shopping at Best Buy at all costs. Went here because Costco didn’t have what I was looking for. Granted it’s the morning shift and they don’t have a lot of employees around, but I waited and walked around the store for 20 minutes. The sales rep said “I’ll be right with you” then continued to try and sell additional items to the other customer ahead of me. No one had the decency to call over another representative. I walked around the entire store to find what I was looking for on the floor. If a friend didn’t ask me to pickup something for them, I would never shop at Best Buy.

Review №120

2023-07-17 18:29:19

Don’t buy a Segway-Ninebot they can’t repair it and they won’t give you a replacement. I should have not buy a Segway ninebot….

Review №121

2022-06-20 08:56:24

Very clean and workers very helpful. The worker helped carry out a 50 inch tv that my friend picked up for a shipted order. I was there and could have carried it with my friend but the worker went the extra mile.

Review №122

2024-04-27 21:40:06

Always fresh and good quality

Review №123

2017-11-27 10:05:41

It was Black Friday so you can imagine the crazy house it was! All employees were busy helping customers, but I got lucky and caught the eye of a cashier who stopped to ask if I needed help. I asked my question and received the reply that the item I was looking for had sold out. I was fortunate enough to see a similar item yet better brand on my way out of the store, since most employees were occupied I decided to go to their website and found the item for $100 less! I decided to buy it online and am picking it up on Tuesday!

Review №124

2019-01-17 15:53:36

I have had very simple experiences with this facility and have only been disappointed one time (that was with Geek Squad which is always disappointing). When I went in for the holidays, I was surprised to see a legitimate toy section with unique finds and reasonable prices. Also, the customer service here is above and beyond.

Review №125

2019-03-10 05:28:53

I love this branch of best buy! I bought an item today and Mark really hepls me to get a great deal! it saves me money and all the the staffs that i talked to was very nice. Thanks for everything today I enjoyed your service and good job!! 😊😊

Review №126

2017-11-24 23:39:36

Went during Black Friday and the store was surprisingly well organized. There was tape on the floor marking where the lines were and the merchandise was laid out neatly. They also clearly marked which door buster items were no longer in stock.

Review №127

2022-06-03 05:05:39

Geek squad services provided answers to our questions and offered alternatives when we were told out device did not have warranty. Thank you for your help Best Buy!

Review №128

2020-09-10 17:49:08

The 5 stars are for the Geek Squad technicians, not for Best Buy.I used the Geek Squad to repair my home computer. They are very knowleagable and cordial, but Best Buy needs to provide tools to their service people for them to provide a better diagnose whenever a motherboard, CPU chip or RAM memory are not working. I had to replace all these components because they did not have the tools to determine which one was at fault. I did not mind replacing all these components because they were over 10 years old and it was time for an upgrade, regardless, if Best Buy has a repair center, the least they should do is to provide their technicians with the right tools to do their job.

Review №129

2021-11-03 21:26:56

Always clean inside. And when needing to find a product, the team helps right away. Ive bought several of my electronics here and they even offer ordering to your home if the product isnt in the store.

Review №130

2020-09-25 02:36:31

They were closing early at 6 pm when I got there close to 6, the security let me in since I knew what I wanted which was very kind of her. I found the movie I wanted, which Ive been looking for for months! I was very happy with my experience today. Thank you!

Review №131

2020-12-05 05:14:36

I like this Best Buy. I recently got my little brothers all in one computer fixed and check this out, we didnt buy the computer there, however they were professional and kind enough to be the intermediary with Lenovo and us. Of course this product is within warranty from Lenovo, but still they could have rejected the request and send us back but they (The Geek Squad) handled it well. Other than that, the place is always well stock and for the experience I have going there the staff is quite attentive and polite.

Review №132

2019-12-24 19:34:52

I was very pleased with my shopping experience. Sinai was very helpful and very patient. She assisted me with placing an online order and called several stores to check for an item I wanted. Thank you for great customer service.

Review №133

2022-07-17 06:33:24

I got the Geek Squad to get some data off of some old drives for a friend. The staff at the store were amazing and they had to send two of the drives out for higher level service and they they were awesome as well.

Review №134

2022-04-21 05:57:30

The Pacoima Best Buy is Always best of the Best Buy Stores to visit and get exceptional service from the Manager Chris to the whole Geek Squad, the Cashiers and Salesforce. Always get awesome help, support and always with a smile including the willingness to Help. THE two other Best Buy stores close buy are usually difficult to get any service and support. Take your time and travel to this one. They are also the only clean store and with many display models and newer tech to play with.Kudos to Pacoima for being the best.

Review №135

2023-06-28 15:29:16

I like this best buy, great customer service, easy to find any electronic and it has plenty of parking lot.

Review №136

2021-08-31 04:13:09

I go to Best Buy first before shopping around. Only because Im old and have compaired price for every business know to man and Best Buy has consistently Ben either the lowest price or most reliable warranties. Why should I keep comparing when Im wiser than wise can be already

Review №137

2023-02-14 13:58:26

Customer service sucks, store empty(no customers) and we have to wait almost 20 min to get somebody to help us.

Review №138

2019-12-21 23:24:22

Best buy was great. I had an employee in front of me seconds after I walked in. Was on the market for a washing machine. Harold explained to me in detail everything there is to know about these machines. Long story short, had my washing machine delivered with in two days.

Review №139

2023-10-29 04:09:12

Juan did a great job with the installation of our dash cameras 👍

Review №140

2020-08-18 12:36:53

Getiing inside was a bit time consuming but i guess its understandable. Once inside, after signing in with the security i waited about 10 minutes before asking somebody for help. I then purchased a 50 smart tv, and i was given a 43 but it was my fault because i didnt notice till i got to my car. Very unprofessional. I doubt id be going back

Review №141

2019-06-25 22:20:16

I am a tech savvy and love to keep myself updated with new electronics in the market. I went here to buy some smart switches and a hub. I personally enjoy turning my home into a smart home and I got everything I needed for it in one place.

Review №142

2018-10-14 20:43:03

Ivan was my sales agent he was amazing. Absolutely awesome customer service. Extremely helpful and polite. Did his best to save me as much money as possible. Thank you for a wonderful experience

Review №143

2020-12-04 22:41:41

Today I went to Best Buy and the customer service was deplorable. When I went in initially they asked me to set up an appointment. I was understanding due to COVID-19 guidelines and set up an appointment for later in the day. I returned and I asked where I needed to go if I had an appointment. They pointed at an empty table in front of Geek Squad. I sat down and waited. There were 4 representatives and no other customers in the Geek Squad department and I was ignored. At one point 2 representatives from different departments huddle over to speak to 1 Geek Squad representative. I waited for 15 minutes before someone offered to help me. The Geek Squad associate was fairly inexperienced and was frequently asking colleagues around him for help. His colleagues responded in a frustrated manner or would be short with the representative helping me. Then one of the associates got another associate involved in my transaction. That associate had to ask someone else for help. All I wanted was to use my Applecare to service my damaged Airpods. The associate was rude and short with me and let me know that I could only submit one part at a time and that I would need to make different appointments to get the other parts of the product serviced. At this point I was extremely annoyed and decided to leave. I couldnt trust the Geek Squad staff because of their lack customer service. I decided to just contact Apple for their help. I will never bring my business to the Best Buy in Pacoima every again. The employees acted like it was inconvenient to assist me or their peers. The experience with these Best Buy employees was so terrible that I would recommend anyone considering purchasing items at this Best Buy location to consider other alternatives.

Review №144

2021-08-06 20:13:16

Came for 4 items only left with one. I needed at least one team member to help. They were busy gossiping and cracking jokes with each other. I wanted to purchase a dji mobile, stream deck, and a cam link included with the router I purchased. Nobody came to the desk in TVs and there was a group of employees having a good time laughing and just staring at me but nobody approached for help or made an effort. Not coming back, just gonna order online after this 😂🤦🏽‍♂️

Review №145

2018-03-02 15:02:55

I was in the store because I was returning a 32 smart TV, I was helped by Sam. She was great! She was extremely helpful in trying to assist me with choosing a different TV. I was unsuccessful in finding one that met my expectations, however the assistance I received from Sam made the experience one that would make me shop there again. Thank You for your help Sam.....

Review №146

2022-03-11 05:48:38

2 minute read:I like Best Buy. I’ve gone to BEST BUY since they first opened. The departments inside are usually in the same store area, no matter if your in OXNARD on Rose Ave., the store on Sepulveda near Ventura, or Paxton street. Sign up, become a member and enjoy deals in videos, CDs, DVD, appliances or if your computer needs a Tune-Up, their GEEK SQUAD is ready to help. Today, I needed to find out what they charge, to install an 85 inch TV on my wall. If you buy the TV at Best Buy, any installation is free. I didn’t buy my 85 inch there so i gotta cough up $675 for installing the TV on a wall, along with the sound bar. The wall clamp for the TV was $260 (I think) and the wall mount for the Sound bar was $70, and installation charge is $250.No wonder Im depressed.Thanks.P.S. I took several photos at Best Buy on Paxton. The young man who helped me with that quote is, ISMAEL. A likable lad.

Review №147

2022-12-03 18:59:53

This particular store did not have car service so we had to go to the next Best Buy, friendly and knowledgeable staff,,

Review №148

2020-12-11 01:28:15

The supervising managers offer the best customer. Some of the staff unfortunately fall short. I went to get a watch i asked about the open box..the sales person said there wasnt one available. I asked the cashier i wanted the open box watch i saw online...she came back with one. Dont know why the sales person lied to me...thats his department he should know where everything might be located in that department. The other day i needed a credit to my account the cashier called on chris, coworker acting in a managerial position, to help her. He said i needed to go the cashier who handled the transaction, i told him she wasnt working today then he straight out said i cant do that credit i then told him some here is going to give me my money back before i leave. I told the cashier that was a waste of time. Fortunately a real manager heard me and she easily handled the credit.

Review №149

2018-08-25 16:24:31

The lady helped me get a very great laptop and a very great priced printer! Helped my sister with her computer problem too! The lady had red dye hair and I forgot her name but it starts with an S. Was it Sammy/Samantha? It was a Wednesday night 08/22/18.

Review №150

2020-05-02 18:22:34

This is the worst best buy ever. Ask for help and the staff was like we were bothering them. There was a one guy he was super cool very helpful. Salute to him but the other staff get an attitude adjustment.

Review №151

2018-01-21 20:37:01

Baddddddd. Will never go back there. Waited over a month for my appointment. Auto tech Marquee was very rude and cancelled 15 mins b4 appointment. Mind you i travelled 40 miles and set up someone to pick me up on a SUNDAY... VERY UNPROFESSIONAL..store manager Jonathan is a good dude. Compensated me for a lost Sunday.

Review №152

2020-07-28 04:28:08

You can tell big box stores are nearing the end. Very low stock, reminds me of Frys electronics. I used to love to visit this best but, but they now have to have most things ordered. I hope we dont lose another store.

Review №153

2020-02-26 23:26:12

I did not hate this place. If I hated it, and HATE is a strong word to use. Whoever makes these programs or makes these programs (Sarcasm) I would not have been there. You people creating the programs for these posts need to re-think your strategy.I really enjoy going to Best Buy . Less than 5 Stars does not mean I hate it. It means there is room for improvement, as every entity (You, me, Best Buy, all others) always has. Bottom line, I enjoy the place but there is room to improve such as, Who do they have on the the floor at all times, knowledgeable enough to answer the questions about what I want to buy and any technical questions I may have.The salesperson I talked to did not know what I was talking about. So he looked it up on his phone, which I had already done. So, my decision was made on what I knew, not on what he said.On this ERA of better technology and information, the next level of sales challenge, not just for Best Buy but for all service providers (and in this time and age, every identity is a service provider, the product can be obtained anywhere else) is how comfortable is the customer at the time he is on the floor with the product he/she wants, what the capabilities of the products are, what it can or can not do for the customer. If the customers knowledge overrides the sales person, your corporations reputation is now down. Unless you follow the customer and truly understand the details and how you can improve your SERVICE, not your product. It all boils down to service FIRST.If this makes sense to you, you will progress and grow and put systems in place to bridge the gap, if you dont, you can hit DELETE and nothing will change your life and no one will ever know about it. At least that is what you can think. But the next customer will know and your profits will know, and then you will know.Til then, enjoy,Juan FrancoNext Level.

Review №154

2021-08-14 07:24:50

Unfortunately the staff lacks training and skills to be of any particular value when it comes to the products they sell. Additionally the store doesnt carry peripherals that work in conjunction to their products on the size and scale one might expect from a company / store of this size. They carry a selection comparable to CVS or Rite Aid. One star for allowing me to blare their stereo system, and one for the security guard who greeted me.

Review №155

2020-10-07 01:25:21

I was impressed by the way they have implemented some changes in the way as soon as you get in they have a person waiting to find out how they can help you to provide the right person to guide you through and answer ninety-five percent of what you are looking for to purchase very well organized without sacrifice politeness and I most said that I like that it helped to purchase without insecurities what I went therefore.

Review №156

2021-04-25 20:13:54

I was help by someone new but they were very helpful. I only had a one issue with one of their customer service but I dont they they work there anymore. Overall I usually have a great experience there.

Review №157

2018-09-15 20:46:08

Very poor! Wanted to buy a car stereo with installation, and the manager in that department seemed uninterested, saying my car Kia Spectra was difficult, didnt have parts, and making accusations of charging more than what its worth. He made me feel uneasy as a customer. I then found a car stereo with installation place near my house, and was able to get what I wanted with no problems of parts or bad customer service.

Review №158

2020-01-26 20:11:47

Went to the Geek Squad to get a screen protector put on. They charge you 8. They tell me itll take up to 15. I get theres a bit of work load (they werent busy though) so I understand and I can wait. 20 mintues pass by and I they can see Im getting annoyed. 30 mintues of me staring at them coming in and out of the back and I finally get it. They themselves were respectful but the fact it took half an hour to put on a screen protector is a bit beyond me.

Review №159

2018-12-21 18:18:30

Great staff. I was looking at TVs and my glasses had a smudge. The staff got me a cloth to clean my glasses. I was able to see all the TVs clean and clear. I still dont which tv I want but the staff was so helpful and I could tell they cared. 5 *****

Review №160

2021-05-27 21:20:29

I needed a micro mini USB cord for my Samsung phone. The day before yesterday I was over at Burbank Best Buy and they were out. I went to Pacoima store today and bought two and to my delight I found out they were on sale. I received excellent service.

Review №161

2017-12-04 04:00:17

The Pacoima Best Buy is a hidden gem. Not too crowded. Theyve been offering better deals than most other retail, especially Amazon. Had to exchange something here. Did it on Black Friday...employees were very friendly and the exchange process was very seamless.

Review №162

2019-11-10 19:15:35

If you are looking for irons you might not find them right now I asked for one and they told me that they were out of stock however, its a great place to find appliances mainly TVs . There is plenty parking its better if you go in weekdays because they are very close to Costco which means that it might become hard to drive and find parking on the weekend.

Review №163

2019-07-20 21:03:02

Its a Best Buy. Go here when you cant wait for items on Amazon to arrive. Dont expect bottom dollar prices. Bought a previously opened like-new laptop here for only $110 and it has worked out perfectly.

Review №164

2023-03-03 17:28:14

Just copped a 65 inch and the people were super helpful at the TV area I really love my new TV

Review №165

2021-06-24 20:57:59

The tech said he couldnt open my daughters small laptop because if he didnt he would break it but i told him when it fell it opened and now you cant open it which was strange, he said that,every laptop can be open with special tools but anywho i was looking for laptop for my son who is going to school to become a doctor and im looking for a computer fot him but there was no one there to help i waiting 30 minutes and nothing no one came to assit me or i didnt know who worked there so i decided to leave ill just go to the one in burbank and see who can help me

Review №166

2022-03-31 02:58:56

Went to exchange ink because I got the wrong one by accident and the cashier made it a big deal.Next time ask for the recipient first! Rude employees and only one cashier open.Go to target better customer service.

Review №167

2021-08-27 03:41:45

Love best buy for the fact that my husband and I are tech freaks but the employees arent very helpful. Most of them stand in the front by the exit chatting it up and we literally have to go interrupt their conversation in order to get help.

Review №168

2021-02-18 03:26:37

Order a $5000.00 treadmill only to get the worst service possible From start to finish they set a delivery window 3 times never showed up final they showed up in a suv 3 guys with no experience went in today to buy a TV thought I would talk to customer service all they did is blame the 3rd Party company.Try to avoid ...

Review №169

2014-01-13 18:36:56

My husband loves this best buy, but I have had nothing but bad experiences here. For beginners, there is not nearly enough employees to help considering the size of this store. Be prepared to wait a long time if you are coming here to get geek squad support. They normally have 1-2 geek squad employees working at a time. If there is more than 3 people in line, you might as well leave, cause it will take you at least one hour (20 minutes average per costumer) to be seen. And do yourself a favor, read their COMPLETE booklet when purchasing their black tie guarantee in any of your electronics. They will always verbally say it covers everything but when you take it to be repaired for whatever reason they will always come up with some bs excuse of why that repair is not covered under the guarantee. Their Black Tie guarantee is just a mirror image of most manufacturer guarantees so save yourself the money. If the fault is factory caused, the manufacturer will repair anyways, if the repair is your fault, Black tie does not cover it. You brake it, your out of luck. I recently had my camera repaired through my guarantee. They wanted to charge me $110 for a repair on the lens. Again, it was not covered by the guarantee. At the end, I think the only reason why they had to waive the fee was because they failed to get my approval for the repair quote before they did the repair. Otherwise, I would have had to pay.

Review №170

2018-07-30 11:03:33

Theyre good and accommodating but they didnt credit my prepaid sim card purchase that I still cant use it. Learn from T-Mobile how youll do it then!!! As a tourist, I cant just come to your place that easy.

Review №171

2019-12-21 05:11:03

Its an okay place, very loud though and it makes me want to leave after a very short time in there.They also dont have to kiosk at the front to drop off items for recycling as their website says, instead you have to wait in line at customer service to hand it over to an employee, which is a deterrent to recycling

Review №172

2023-06-14 21:30:48

The place was okay,they have bounce of good stuff customer service 👍

Review №173

2017-10-27 01:14:29

Love this place . Amazing staff . From the start of opening the door I was treated by Jorge who was very friendly . To the middle of my search with over 3 employees asking me if I needed assistance, ending my great experience with the home theater / PC & mobile team treating me great!

Review №174

2017-12-05 05:42:41

Dont go here lazy employees especially the delivery people. Went to tell them that the guys wouldnt install my fridge i bought there and the guy just said they would reschedule the delivery. He also said they would call me in an hour but they never did. 3 days straight and no call shows they really care about their customers huh😂😂

Review №175

2022-02-24 23:49:49

Just purchased a complete system for my car. The techs were very professional and true to the game. I recommend this place to anyone that wants good customer service!

Review №176

2020-07-06 19:06:20

Very fast service, but the cashier who helped me was not good at communicating with me in regards to the tv I was purchasing, asked me to verify my number and address which was in the system, told me youll get a text when its here, but you cant pick it up, you have to wait till whenever someone scans the tv into the best buy system. I explained that the number is a landline and why text me its here if I cant pick it up? Especially if I still have to wait another day or two, I even tried to give him my cell number so I can receive the text message but the cashier said its to late to add my cell number and he cant do it. Im let down by his quality of service,

Review №177

2017-12-14 04:21:28

Zach had helped my father and brother to purchase new phones for the family and was super helpful and genuine, very informative and kind during the process of upgrading to new phones. Highly recommend him at this best buy and Orelío was super knowledgeable and helpful too!

Review №178

2023-11-20 05:16:01

Ordered online an d picked up curbside - so convenient

Review №179

2018-09-18 23:23:35

I had an idea of what I wanted when I walked in the Pacoima Best Buy store, but John Figueroa Helped me find the right product, He is very knowledgeable about the products they sell, and with his help I was able to make the right decision on the TV to buy, I was not pressured in any way, on the other hand I felt Johns interest in helping me get what I needed, and I like that. I suggest you do your homework before you go, so that your experience is a good one, that way you get what you need.

Review №180

2016-08-12 02:39:04

Worst serice I had in a long time. I was on hold for over 30 minutes. I actually drove to the store and waa still on hold. I informed the employee regarding my issue and she responded with well my phone hasnt rang in over an hour so yeah Best Buy. Get your act together or you will loose a long time Elite Customer.

Review №181

2018-02-20 16:53:08

Very friendly. The staff is impressively knowledgeable about almost everything. The prices are bit steep...but they will price match. The warranty is worth it if you got something that your use every day.

Review №182

2021-07-10 18:23:12

I Love movies and this is my go to place to get the old and new Blue Rays or 4k movies. Its my go to place for Christmas and birthdays. They price match and its always clean

Review №183

2020-06-25 23:47:59

I am so happy that Best Buy stepped up their game, due to the pandemic. A person asks you outside where you need to go. Then you get hand sanitizer when you go in, and another person directs you, to a customer rep, who helps you. It is sooo professional, and much more better.

Review №184

2020-03-25 19:56:12

Best place for customer service!! helped me buy my new phone. the guy was very patient and understanding, and help me decide which phone was better for me to buy. thank you to best buy, 5 stars well deserved.

Review №185

2019-10-31 03:10:28

Every time i shop there i figure out on myself whats best..alot of employees yes doing nothing but talking with each other😡always walking away when a customer is going to ask a ??one dude today hit me on my ankle😡 when hes transporting a big item on those carts instead of saying excuse me i just didnt want to make a big deal..i love shopping there anyway..☺

Review №186

2020-12-19 17:49:19

Its been a long time since my last visit to Best Buy. They have the most high tech gadgets. Very organized. Friendly workers and helpful.

Review №187

2018-08-12 18:10:32

Went to get a bluetooth speaker that was on sale. The same speaker had an even bigger discount on Amazon. At checkout the clerk, Gabriella, was refusing to price match. She pulled up the exact same item on Amazon but insisted I had to be a Prime member for me to receive the price match. I asked to speak with a manager. She pretended to call the manager on her earpiece. She was still insistent that I had to be a Prime member. She refused to actually have the manager come over. Finally the security guard at the front door, who checks receipts, actually called the manager and confirmed that they price match Amazon regardless of subscription. Will never visit this store again. Why deal with this kind of customer service, Ill just use Amazon.

Review №188

2023-07-11 06:32:06

No one available at t.v. department floor for over 20 minutes. Employees from other departments, walking by were unable to help or get help. I had to whistle & shout.

Review №189

2021-12-13 03:09:30

I bought this LG nanocell tv before blackfriday. I think the guy gave me old tv. I let it ship to my house. After 1 1/2 month red screen showed up. I need to return this and get a samsung tv.

Review №190

2020-07-16 18:25:05

They made me feel like I was going to have a safe shopping experience. The service is great as well. Best Buy is by far the best reopening experience Ive had so far.

Review №191

2012-10-23 16:45:51

Well phone service suck at all best buy, Ive shopped so much here havent had a problem. If something isnt working properly I have my receipt bring it back to.exchange it no problem. Overall is a good store good prices and good deals.

Review №192

2022-07-10 19:34:24

Your service reps were awesome Angela and Darlene rock. They were friendly,knowledgeable and treated me with patience and respect

Review №193

2020-08-16 18:08:48

The best Manager Crystal Norris and the seller Daniel Make my day with the best deal in my washer and dryer . I’m so blessed and happy with this Best Buy location . I definitely give 1000 stars ⭐️ thank you

Review №194

2014-05-31 20:49:44

Geek squad doesnt handle your things so great. The customer service is slow and I was attended and walked over. Their was no line and when i was attended was when they pleased. They put my product last attended even put new customers first when i can clearly see that my situation couldve been attended fast . They need to be quicker or at least show of intrested to fix my product.

Review №195

2020-05-07 17:57:24

They could have been like Costco next door, and kept the store open and limited customers, washed, put up plexi, etc.. but they decided to shut it down to the public, and turn it into a online delivery pick up center, and if you order online it takes 10 days to get anything. That automatically turns it into a place that 100 percent cant meet my needs, and is dead to me. I went next door to Costco and bought a super huge expensive TV, Best Buys loss, Costco gains. Try Amazon, not only can you get anything they offer, but youll get it twice as fast.

Review №196

2018-02-05 22:41:33

I went in at around 1030 am to pick up some things for my new surround sound system and I was waiting in the tv section for a good while. Then around 11 I see an employee walking past. He looks at me 3 times and not once did he ask me if I need help or tell me someone would go and help me. Mind you its at 11 am with not that many people in the store. I finally had enough and just walked out. As I was going to my car I see an employee having a cigarette close to the entrance. I wont be going back to this best buy. Id rather drive a few miles and go to the Burbank one. They have better customer service.

Review №197

2021-07-25 16:43:06

Best place to buy electronics at MSRP and if it not the right rice you can ask them to check the price or show the price on amazon and they will fix it. Note that not all items on amazon cant be used for MSRP rating.

Review №198

2019-10-24 15:54:26

I went to another best buy and they didnt explain to me thoroughly about fixing my laptop. I went to this location and it opened up a whole new door. They were really focused on giving me good customer service. Ill be back at this location

Review №199

2023-07-15 00:38:25

I always love shopping at Best Buy and this is. One of the better stores 😊