Presentation on Map Reviews Nearby

Best Buy in San Diego

4.2 (199) 11160 Rancho Carmel Dr, San Diego, CA 92128, United States

Categories

Electronics store
Appliance store
Computer store
Home theater store
Music store
Video game store
Video store

Location on the map

San Diego, San Diego County, California, US

Phone: +1 858-613-7539
Site: https://stores.bestbuy.com/ca/sa...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.2

199 Reviews for Best Buy 2024:

Review №1

2024-06-23 04:37:12

This Best Buy has a nice staff who like to check in on customers pretty often. Oliver is great with customers and helped me find exactly what I needed, even making suggestions to help me better understand what I was buying and how to use it. If I had to come back I’d ask for Oliver because he’s very helpful and comes off as a sincere guy.

Review №2

2024-06-24 16:01:09

Store feels very empty but it does have most of what you would expect in stock. If the store was about 1/2 the size it would give a better vibe. Starting to feel like Fry’s Electronics from a presentation standpoint.

Review №3

2023-12-19 04:51:58

The Best Buy has less than some others but most of the basics of what you need on hand. Staff was friendly and helpful. Lots of parking available.

Review №4

2024-05-04 02:32:57

After experiencing bad customer service at another Best Buy location we came to this store. I was greeted very professionally by the store manager (Wyatt Crowell). After explaining to him what happened at the other store Wyatt and his team was more than willing to help us out. The team here turned a lemon into lemonade. Very friendly and professional staff here at this location. Any further business will be directed to this location. Great job to the team at the Carmel Mountain Store. Satisfied customer. The other location needs training from this group.Great job.

Review №5

2024-04-28 21:50:29

I had to go to Best Buy to use their geek squad. They were unprofessional not helpful and very rude. I has asked to borrow their phone because mine was getting work done and they told me no, I asked to use the Best Buy phone. They told me no, so how would I be able to make an outgoing phone call for some important information that I need for my phone that they’re working on? I will never be going to the Best Buy again or using that geek squad ever again

Review №6

2024-04-03 02:03:59

Big business too big for their britches. I dropped my phone briefly in water and quickly dried it and stuck it in rice. Things went ok except it was running out of battery and of course a kernel of rice got in the charging port! I had very little battery when I decided to take it to a Best Buy near my next appointment. I called to confirm the store address knowing it would die soon. My needs didn’t fit their call director’s menu .. Call center chaos. I finally spoke to 2 separate calltakers whose English was poor, while my battery 🪫 was ticking down. First one thought my email address was more important than the address of the store which is all I wanted - but she wasn’t even in this city - probably not this COUNTRY. I decided to go to my local Best Buy and called a 2nd time she didn’t understand what was wrong so i asked to speak to someone else and she put me into a new “Geek Squad” call director! 3rd call’s a charm. This guy spoke enough English to understand that I only had seconds. (Now at 2%) Makes my appointment. I get there and stand in line 10 minutes early and the guy says he’ll be right back to help me but when he returns he’s walking away and around the store with another coworker. My appointment time arrives and I look expectantly at the other guy who finally asks if I had an appointment. Yes. (I can see my appointment on their fancy billboard) What time? Now. He says “Ooh! I tried to call you back. Because it may have water damage we can’t touch it.” “It doesn’t have water damage- it has a piece of rice stuck in the charger port.” Of course he insists.. protocol .. etc .. Their only redeeming grace is when I pressed him for anyplace around that can help me, he reluctantly said there’s a place by Ralph’s “uBreakiFix”. THEY WERE AWESOME! Aaron fixed it in like one minute give or take - including the time it took to check the charging port worked! Didn’t even charge me! My vote for small business! One star ⭐️ is generous for Best Buy. 5 isn’t enough for uBreakiFix!

Review №7

2018-04-27 12:34:06

I have always loved best buy. I will go there even when Im not intending on buying anything. I love the experience of seeing and hearing the equipment work. I love their selection of home audio equipment. They have from affordable all the way up to you cant afford this and everything in between. I have bought all of my home entertainment gear from Best buy. They match or beat prices so I avoid buying online. I will continue to go to Best buy and purchase my audio/video gear as long as they stay open.

Review №8

2024-02-01 21:01:18

Does anyone want to deal with Geek Squad? I know I didn’t want to have to go there but unfortunately my computer had an issue that couldn’t be resolved at home. I arrived right when they opened not knowing I needed an appointment and Jake was able to take me in as a walk in. Jake was able to fix my computer while still helping the customers that had appointments. Thank you Jake for getting my computer up and running so I could get back to business.

Review №9

2024-02-07 17:46:39

I wanted to buy a doorbell camera and I did not know which one would fit my needs the best. The sales guy figured it out in about 3 seconds. Super helpful!

Review №10

2024-03-12 14:42:59

One-Stop Shop for Techies with Top-Notch ServiceOne-stop Shop for techies with top-notch service. If youre looking for electronics AND MORE.... this place the place. Theyve got everything you could imagine, from smartphones & laptops to fancy cameras, kitchen appliances, and even must-have tech toys.Heres what truly impressed me:Prices: They consistently have the best deals around, and if you find something cheaper elsewhere, theyll likely price match it for you. (In Nevada @ the Summerlin stote they even pricematched the BIG BOX Cs washer & dryer sets that were on sale..... just ask! Who doesnt love saving money? I chose Best Buy over C to control my delivery date much better!!!Website: Their website is fantastic. Its super user-friendly, so finding what you need is a breeze. No more getting lost in a confusing online maze! And there filter save sO much time.The People: But the real star of the show, in my opinion, is their staff. Theyre incredibly knowledgeable and helpful, whether youre a tech whiz or just starting out. They take the time to answer your questions and make sure you get exactly what you need. I made multiple appliance purchases & they know their stuff as well as the BIG in-/town designer store thats gobbling up a lot of smaller stores, who now even have their own brand names F.........Seriously, I cant recommend this place enough. Great selection, fantastic prices, and a user-friendly website are all fantastic, but the friendly and knowledgeable staff is what really sets them apart.n my opinion, is their staff. Theyre incredibly knowledgeable and helpful, whether youre a tech whiz or just starting out. .

Review №11

2023-12-18 06:32:26

Pretty crazy they will resell returned product without testing and tell you its like new. Get home excited for your new product only for it not to work. Great quality control guys, I get to come in for a second return on the same product because yalls geek squad cant properly check functionality.

Review №12

2021-04-26 18:58:10

Electronics, the latest technology and demo of those products makes it the go-to place to pick out what you need and gifts for loved ones in the same category. Plus they have some good discounts and sale.

Review №13

2024-02-07 06:59:53

As soon as I saw this packaging, I said there’s no way you (Geek Squad) accepted a package like this to deliver lol. “Oh wow sorry it’s broken, we’ll take it back. You’d have to call a manager and speak to them.” The amount of “we don’t give a f, we’re just clocked in to get paid” I saw was beyond disappointing. Not sure what to do now, no one is picking up the phone 🙂

Review №14

2024-02-22 18:34:51

Went in and came out with what we wanted. Knowledgeable staff. Saved money over another offer for the same product.

Review №15

2024-07-01 05:06:23

Went in to return stuff and the guy in the front desk was super rude. Will not go back to this location. Horrible customer service

Review №16

2023-10-25 11:48:39

There is no customer service by employees. I came in looking for a HDMI cable, and I had to almost find it myself. One employee walked past me, and I know I looked lost. Finally one employee I walked up to pointed out the general location of the cables and continued on his way. I didnt get a good feeling, and Im on the verge of going mail order next time. The store seems to have a lot of empty shelves with no product visible.Im not going back to this location. I didnt complain to anyone in the store. I just wanted out. Very sad. Ive had a Best Buy Credit card for a long time but I dont use it anymore.

Review №17

2024-01-14 23:48:34

Great sales associates, Im enjoying it while I can still go into a shop and talk... Rather than order online blindly.

Review №18

2023-09-24 19:25:53

I went to this Best Buy on Saturday around 5:30pm. I needed help finding what I was looking for. I found someone quickly and they helped me right away. I went to the checkout line. There was a man at the single open register and the employee behind the counter was looking at a laptop with him. Over the next 10 minutes, I stood in line by myself. The employee behind the register looked at me several times, but never said anything to me. He didnt even acknowledge my presence. Finally I saw the security person appear to call someone on a radio. Another employee came up and scanned something at the register. I asked if he could help me make a purchase. He said they called someone already and left. Several more minutes later, an employee finally came to allow me to give him money for a product they sold. He did ring me up. On the way out there was an employee and the security person who asked how everything went. I explained that I waited for a long time without even acknowledgment that I was there. The security person said they had called someone and offered an insincere apology. It is crazy to me that nobody had any interest in taking my money.

Review №19

2020-09-08 05:57:25

I bought a slide in gas range online. the price was good but the install service was terrible. even though I bought the install package they did not want to install according to the non-standard gas pipe outlet size. i did the install myself.

Review №20

2023-11-15 12:29:38

The blue label place that showcases damaged Frys returns, while pricing them to include the cost of the labor to damage and/or incompletely repack them.When a companys name is anexpiration date, selling swap meet inventory in a retail setting can prove to be a viable strategy. How are they still in business?

Review №21

2023-09-13 18:44:11

What is happening to best buy? The only reason I gave 2 stars instead of one was the fact that they had what I needed.I went in to buy my son a new kids tablet and went to checkout. The checkout associate at the time just mumbled at me while texting on their phone like i was disrupting them. At the end of the transaction they ripped the receipt from the machine and dropped it when I went to reach for it. Just looked at me and back down to their phone.

Review №22

2024-02-19 07:21:08

Large selection of appliances to view and choose from. Short staffed at times leading to longer than desired wait times.

Review №23

2023-05-09 22:41:58

Its one of the only places that had a good selection of laptops you can physically try before you buy. The sales person was very helpful and the price was decent too. Plus they back it up, if it goes on sale you get the rebate.

Review №24

2023-08-09 21:14:53

Order installation cameras in my house, installer came and said he cant do this job, so in this case we going to cancel order and he took cameras with him and left. But they still charged me for cameras and installation...., call costumer service maybe 3hr. spend on phone and no results, so after that had to drive to store and argue there for my money. Never again will do business with BEST BUY

Review №25

2023-03-29 13:13:51

Our experience with Best Buy employees and products is consistently cutting edge. Employees are knowledgeable, and they listen. We have purchased everything from state of the art entertainment systems, security systems, and even one of the best mattresses we have ever slept on. Total Tech is personalized and continues to exceed expectations.

Review №26

2023-07-06 05:59:37

I appreciate being able to use the app ahead of time to see what is in stock, and then in the store to see where I can find items on their site map (HDMI coupler and an SD card). We were also looking for a Predator Box Set which someone had told my dad very nonchalantly another time, Oh, we dont have it. That night we were there, there was actually an employee pushing a cart labeled movies. They were very courteous and assisted us in our search - which was fruitful - someone had laid it down and set another DVD on top.

Review №27

2024-01-02 18:01:50

Found the Christmas gift for grandson! Thanks Best Buy been going there since the company has open!

Review №28

2023-11-13 04:14:44

I recently had my first opportunity to meet these folks. I would definitely use them again if I needed body work done. They were efficient and they did a nice job.

Review №29

2024-05-27 17:35:31

Knowledgeable Geek Squad people work there.

Review №30

2023-06-21 22:02:10

The salesman asked if I needed help and I did. I was looking for a USB to jack for a new cell phone. Not easily found and he checked in a couple places and came up with it. I was in and out in less than 15 minutes. Great service.

Review №31

2024-01-18 03:06:55

Great variety & customer service! Have bought several items already in 2024!

Review №32

2023-04-03 23:59:01

Associates are great. They know whether the store stocks something and where to find it if it does. They’ve fixed 2 of my 3 technical problems. It just takes a while to get an appointment, drop it off, wait for it to be fixed, and then pick it back up. They have a bike rack outside.

Review №33

2021-06-27 21:13:24

Friendly staff. Not very crowded. Great customer service. I love my new lap top.

Review №34

2023-05-15 10:30:15

Only sharing my experience on the online order pick up process. We are going on long term travel abroad and we need portable hard drives that will withstand backpacking.Typically SSD portable devices are expensive but I found a 2TB SanDisk one for a steal! This device is so tiny compared to my other portable hard drives. I ordered them the night before at 9pm got an email the next morning around 9am that it was ready for pickup. This location opens later at 11am just be aware.The online order pick up is directly to your left when you walk in. It was a quick process and I walked out within 5 mins.

Review №35

2020-03-12 02:59:39

Puaya was outstanding best customer service ive had hands down. Make him a supervisor! WE baught a stove, dishwasher and rangehood he new his stuff i appreciate a salesperson who knows his stuff.

Review №36

2024-02-24 18:14:17

Always love this place. Very hardworking and nice people.

Review №37

2022-08-09 18:05:34

Had to replace my car stereo and it was a very positive experience. The sales associate was knowledgeable, professional, didnt try to sell me a more expensive unit (bought a Sony), and provided very helpful info regarding installation. Ive always had positive experiences with Best Buy.

Review №38

2022-11-20 06:16:57

I have a few issues with Best Buy... Lack of Customer Service, some prices were ok but for Black Friday deals definitely not the place to be... I was in need of a GoPro but nobody seemed to want to make a sale. Probably my last trip to Best Buy... Gave them 2 stars though because they are one of the few electronics stores holding their name and the store was clean...

Review №39

2022-08-07 19:13:05

I was assisted by a sales associate within 5 minutes of arriving. The associate provided a solution right away. Checkout was quick. My only issue was that the price I paid was roughly 20 percent higher compared to what I could find online...I just didnt have the time to order as I needed the product right away.

Review №40

2023-12-04 18:24:14

Good inventory, easy in and out to pick up online order, same thing for returns. Friendly staff.

Review №41

2024-02-09 23:05:39

Do not shop here. Horrible return policy. Cheaper online at Amazon or local phone store for cases.

Review №42

2022-08-10 00:43:50

2 times I ordered online, both times super fast delivery. I did have to return and swap one item out, easy as it gets. I would keep buying. Its close to me if I have to go in and shop. My dog melted today.

Review №43

2024-01-02 07:49:23

Great service on returned parts for a client build we had to do.

Review №44

2023-03-20 16:40:23

They did not have a particular computer in stock at this location. We were able to pay for it at this location and pick it up at the Carmel Mountain location on the same day. The salesperson was knowledgeable and took care of our needs.

Review №45

2024-03-15 01:47:36

No hot people there. A bunch of slump busters work there

Review №46

2022-04-23 04:07:23

Do not buy from this company. Especially this store. They sold me an open box, broken set of power beats ear buds at full price, as NEW and would not give me a refund. When I went to install them, they were already named and would not hold a charge. When I took them to apple, they pulled the serial number up and found they had been sold to someone else and registered for the warranty several months before I owned them. So after wasting tons of time and gas and hours on the phone, I finally brought them back to return them and they refused to give my money back and would only give me store credit. I had no choice but to exchange the stupid headphones even tho I wanted nothing more than to just buy them directly from apple, who are amazing and back up their products. This company is garbage. The person who helped me was rude, never apologized once for their complete screw up, and offered me nothing after the ordeal I had to go through.NEVER BUYING ANYTHING HERE AGAIN.#worstbuy

Review №47

2023-08-22 16:06:56

Looks to be liquidating their inventoryI could be wrong but it’s sparse in areasThe check out dude seems to be bothered by the customers. I’ll go to another place to purchase things I can’t wait for Amazon to deliver

Review №48

2023-01-13 19:41:20

Waited 20-25 minutes looking at oven ranges, no help around. Same in the electronics department. I walked out after telling customer service. Two other ppl were there same to complain about no help and walked out. The guy that stands by the door could be put to better use…I was ready to spend $1500 on a new stove top but there is no one to help customers

Review №49

2023-03-16 03:04:29

I just left this horrible place. Rscist and poor customer service. Of course all the good reviews come from a different ethnicity which they can relate to them. I was ready to spend on a brand new phone and a laptop but the service was disgusting. Even with this review you will disregard this message, laugh and say im the only one complaining. Of course because im not white. But yes this is trash.

Review №50

2024-05-27 14:17:47

Convenient, competitive pricing, and helpful staff.

Review №51

2022-08-07 02:00:18

Walking in no more than 5 ft in door 3 sales people, one after another ask what you need and direct you to general vicinity while calling another sales person to find what you need. All this hype when I only wanted a cable. By the time I was met by a sales person with the cord I had said which type 4 times. Cord box was handed to me repeating the type I needed. My bad, I did not read the box closely until home. Wrong cord! This is not the first time similar has occurred at this location. When I shop what I need, I am usually right on or confirming with another. Dont assume when it is handed to you. 3 other items I wanted to price werent even in stock but understandable with pandemic. Just need to update what shows IN stock online.

Review №52

2023-10-19 00:00:21

I love Best Buy. Really friendly staff. Its worth paying a tiny bit more than Amazon for the customer service.

Review №53

2021-12-13 12:47:23

Clean and well stocked. Only reason I didnt give it 5 stars is they had the regular checkout lanes closed so you had to go to customer service. Several people in front of me had computer issues which took the employees a long time to help troubleshoot so the wait time to checkout was fairly long.

Review №54

2024-02-13 16:55:33

Oliver is the guy you want helping you here ! Extremely knowledgeable and courteous!!

Review №55

2022-03-13 23:48:42

Members of the Geek Squads need to be retrained on basic customer service etiquette.

Review №56

2022-11-14 03:57:44

***VERY IMPORTANT *** Read full review.The geek squad was extremely vulgar and insulting. They had no filter and had no remorse when it came to insulting me and my equipment. They were very overly pretentious and obviously had 0% knowledge of what they had took a glance at. I brought in a desktop with all gear adding up to over 4.5k and they presumed it was there for recycling...... i will post the under qualified employee as soon as i return when i buy my next 2 purchases an 85 Samsung tv and a 32 inch pc monitor. I will NEVER trust the Carmel mountain best buy to work on anything i purchase. Fyi it took them 6 MONTHS to figure out how a alarm system and new stereo worked in a 2018 tacoma..... they were so under qualified they had to send it to an other best buy costing me 6 months of delay.On the opposite side of the spectrum.... !*NICK*! was soooooooooo amazing and knowledge about ...well everything, then i spent 2.5k on his recommendations alone. IF!!! I return to the store i will be spending no less than 3k this week. But will only deal with Nick. This store has given me nothing but problems since 2018 until Nick.All in all over the past few years Ive spent close to 10k at bestbuy.

Review №57

2021-11-04 17:39:51

I was looking for a TV for an invalid friend who doesnt have much to spend. When I explained this, the salesperson steered me away from the big screen display and over to the open box section. I was able to get a much better unit thanks to their help. Best Buy just replaced Costco on my preferred list!

Review №58

2019-05-07 04:29:02

Really nice staff but they dont hunt you down like youre some kind of animal to be sold to. Best Buy does price matching and the staff is obviously encouraged to inform you which is fantastic. Theyre very upfront about their return policy and great at helping you make educated purchasing decisions.

Review №59

2022-12-04 21:42:40

Came in to get a phone case and a screen protector it was a mess, like there had been a black Friday door buster and the following week they still werent recovered. Could find what I was looking for or an associate to help me. Granted I was in a bit of a hurry. Maybe try order pick up if you already know what you want.

Review №60

2018-12-22 04:22:54

They helped me replace the battery in my vehicle remote. They were kind and generous with their time

Review №61

2021-07-25 16:29:03

Best buy is best buy. Good place to get electronics. Went to get a Ota antenna 📡 and I did. Great price but it is an indoor one and in my area Im going to need a outdoor one. Returning today. Not their fault and best buy is a great store with helpful staff.

Review №62

2022-12-22 22:16:30

The staff is nice & helpful. The store does need to rethink having the cashier, customer service, returns & pickup all in one line now. There are only 2 registers in that area. Please reopen your normal check out line.

Review №63

2022-06-11 15:38:26

Fine until I was checking out. Cashier was trying to repair a phone instead of collecting money. Ridiculous long wait. Finally a geek came over, called me a sir, and finally checked my purchase out. Makes me love Amazon.

Review №64

2022-12-12 04:10:46

Wyatt was amazing --answering lots of f questions and helping me with the purchase of my new phone, activating it, and transferring my data. He is knowledgeable, patient and professional. 5 Stars!! Ill be back soon for my next laptop!

Review №65

2017-03-18 22:29:43

If I could give ZERO stars to this place I would. This is not the first time I had a bad experience, but it is definitely the last one. Got a washer and a dryer with them a week ago after my husband convinced me to go back to this location. I already knew they SUCK every time but tried to give them another chance, which ended up being a big mistake. Before you finish reading this review, do yourself a favor an buy any electronics/appliances somewhere else, because they are great at selling AND are really bad at following through. Everything that could go wrong went wrong with my purchase. They came to install and damaged the wall. Had to get a plumber to fix the leak that was left behind. Had Best Buy come back a few days to install and there was a big dent on the washer. Tried reaching out the store for an hour and NO one picked up the phone. Had to drive to the store (very convenient) to find out that the earliest they could have the new washer delivered and have them installed was 5 days later (on Friday). I just cant imagine how its not possible to have it a ticket escalated to upper management and have it done sooner, considering the issue. The manager (Karen) was really nice when I first walked into the store but when I asked what else could be done, in addition to have them pay for the water damage ($200) on the wall she offered me a gift card. Let me just say that offering a gift card for a client that is already upset means NOTHING, not to mention that I was in the store for over an hour waiting for them to have everything figured out. All I wanted was to have them install the washer and dryer sooner. She gave me an attitude and said, well we tried (yeah sure they did but NOT hard enough and as I client I dont appreciate the comment -- as far as I know solving problems should be her job. I also heard that after they sell it they have no control about the items being delivered by a third party, which is not okay). The solution given was a return (fantastic!), which was definitely not what I was looking for but since no one was capable to solve the problem we ended up getting a refund. I like to do business with companies that care about people and Best Buy isnt one of them. They fail every time

Review №66

2020-06-29 19:12:24

If I could give Best Buy a zero this would best suit the review.The service we received in the store was amazing. When our appliances were delivered thats a whole different story. The two men that came to install were very very rude and disrespectful. They were not wearing gloves and one of the men got in my face to ask me for a check. He did not adhere to the 6 feet distance rule! We had to pay more money out of pocket for the work he did. He had to cut quite a bit of our wood frame away for our new oven to fit. This left us with an inch gap. Which we now have to call someone else to fix it. I would not use best buy for installing your appliances. They will leave your kitchen in a right bloody mess!!

Review №67

2023-08-27 00:42:17

Miserable service. Requested help with purchasing a desktop computer when I arrived, but still had no assistance after 30 minutes. When I went to the front desk, was told it was due to the weather and it being a weekend.

Review №68

2021-04-22 17:38:24

My wife and I purchased a Nintendo Switch for our daughter two years ago, a microwave, washer and dryer last year and a dishwasher today. By happenstance, I was helped by the same sales consultant, Dylan, for most of these purchases, and I had a phenomenal buying experience every time. Other staff members Ive interacted with have been outstanding as well. The fact that Ive had great experiences this consistently for three years tells me this store is doing a lot of things right. Something tells me Ill be back for a fridge or a TV within the next year.

Review №69

2022-08-24 21:58:55

Dian the costumer service manager had a bad and sassy attitude and was not willing to help with anything I needed help with. Every time I tried getting assistance in something. He patronized me and simply gave a sassy attitude. He must have daddy issues.

Review №70

2018-11-25 03:54:58

Poor customer service, at any other Best Buy location you can count on a associate to hound you and ask if you need assistance. Not at this store I couldnt find anyone to assist me and when I asked a rep walking by he said Im helping someone else and I got like 6 other people he didnt offer to call am associate for me he just said go ask one of the TV guys when I told him I needed assistance with camera accessories. I ended up going on Google and finding my own answer.

Review №71

2023-12-03 15:42:50

Right in the door had someone ask how they could help

Review №72

2021-12-08 19:55:40

Ordered online and was later notified via text that package was ready. Found a numbered pickup parking space in the lot. Notified Best Buy via text that I was outside waiting. 90 seconds later, an associate was at my car with the package. Perfect!

Review №73

2018-07-09 14:38:15

Typical visit to best buy. Just browsing for monitors, not a large selection available on display. Staff is friendly, store is well lit and clean. Ended up getting a couple movies, both of which were in stock on the shelves and reasonably priced. They did mention anything not on shelves they can look up and either order for pickup or delivery if available.

Review №74

2021-05-27 17:20:54

Best Buy Geek Squad installed something that I never authorized or wanted. It is called; Trend Micro. Cost for FREE. I dont believe in anything free, whats more it messed up my notebook,I want nothing to do with Trend Micro. This is marketing at gun point.Be sure to specify when using Geek Squad what you want and most important what you dont want.I had to spend a great deal of time on the phone and line to get rid of the thing.

Review №75

2018-11-28 23:57:03

Went in to look at TVs as a possibly Christmas gift. Although I didnt buy one during this visit, the associate was extremely helpful and knew the products better than most other people Ive spoken with at other various electronics stores. In the past, Ive had a sales person essentially lie to me in order to make a sale. During my conversation, the associate Marcus, was honest and upfront with every question and greatly helped in my decision making. Once I decide on a model, I will certainly be coming back here for a purchase.

Review №76

2021-06-13 22:23:10

They have what you need.Not the least expensive store but the convenience often out weighs cost

Review №77

2020-08-08 15:31:06

My first trip to this Best Buy(a former Mission Valley shopper) and had to endure the same lack-luster help as the other store. The No greeting Im starting to get used to, but having to track someone down to purchase $200 headphones is getting old. When I went to checkout I had to ask the cashier to purchase an extended warranty.As a retail manager of 20+ years, and during this crazy time where businesses are closing left and right, i would have loved to seen alittle more from these guys. The store was neat and clean though. I see why people just go through Amazon nowadays.

Review №78

2019-05-30 23:39:57

I got some great Black Friday deals on a new kitchen. Very helpful staff in the appliance Dept.UPDATE: Best buy sent a defective fridge. The delivery company was totally incompetent. I highly recommend not using the delivery service.

Review №79

2018-05-20 16:28:57

Customer service and prices run hot and cold. A few employees are very helpful and know their stuff while others dont even try. Saving grace for pricing is their price match policy, but in a couple cases Ive had to pull up their web site and read the policy to an employee and in one case to a manager. Also had issues picking up items the web site shows are in stock because an employee or in one case a manager was too lazy to check stock, however a verbal kick in the ... quickly resolves the problem. This was my preferred electronics store though I often find myself driving past it to shop elsewhere.

Review №80

2022-03-07 16:42:35

J in the computer dept., was very helpful. But there is a guy in the geek dept that was very rude to me I understood that he wasnt able to order a back cover for my computer I was trying to come up with a solution but he kept saying you can get a new computer Id already mentioned to him I was in the process of buying a computer the geek repairer totally ignored I was already in the process of buying the Apple computer Jd told me about. I finally ask him to please stop stressing me and telling me to get a computer, he didnt suggested but told me to get a new computer Im in sales and there is a specific way to speak to customers I almost didnt return. He said he was the manager of the Geek dept. I guess he thought since he was the manager he I finally said... IM ALREADY BUYING A NEW COMPUTER BUT I NEED THIS COMPUTER ALSO IT JUST NEED A NEW BACK COVERRRRRRR...DO YOU UNDERSTAND. It was the Best Buy located by the 15 freeway and off Carmel Mt Rd.

Review №81

2019-03-31 22:56:53

One of worst best buys for customer service Ive ever been to. Staff is completely inattentive. I spent about 30 minutes looking for headphones, couldnt get someone over to answer a question. When I found a pair that I liked, the gut on the floor near me watched as I struggled to figure out which box matched the pair I liked, didnt say a word and instead sat in a counter and played with his phone. This isnt the first time Ive had that experience. Their sales manager needs replacing... the staff is just there to fool around.

Review №82

2023-12-08 04:40:10

The people in this store are always very helpful and kind to me.

Review №83

2018-08-19 19:52:45

I really like going to this store. The sales associates are always very ready to help and chat with and have always been super friendly to talk to about what Im looking for and why. There is a bathroom here and as far as I know they keep it clean and stocked. Ive had to exchange a few items here and eventually ended up switching brands after talking with them about the concerns I had with the product. I am thrilled with the new one I walked out with.

Review №84

2023-08-23 01:21:21

This location has not disappoint each time I been there, usually the people helping are very friendly and knowledgeable.

Review №85

2023-10-11 02:17:13

Very helpful and friendly staff. Ok options for things you need immediately and dont have a specific model in mind. Sometimes you get lucky. Also some times there are awesome sales that are not advertised.

Review №86

2022-07-16 21:57:00

Just for GEEK SQUAD SERVICE!Consultant agent named SYD MOUSAVI.Repair for a laptop was okay until it was ready to be claimed. It took them 1 month to replace the laptop and not repair, but that was okay. When it was time for pick up, I saw the replacement only have 128GB and I gave them the 256GB laptop so i told Syd about it. I was getting mad cause my son needs the laptop for summer homeworks and Agent SYD keeps on saying he will personally give me an update but no calls or anything.So annoying...

Review №87

2023-01-04 19:32:19

Worst Best Buy ever . I bought iPad with apple care . I have some issue with my iPad and bring here to fix it but they said they can’t process . They told me I have to apple store .Why you guys selling apple product . Worst service and worst customer service .

Review №88

2018-12-18 23:02:23

I like best buy and elected to buy into the companys Gamer Unlocked Club. DO NOT FALL FOR THIS SCAM. Most other stores will reduce their prices while Best Buy retains the higher price. Best Buy does do price matching, but they will not price match and give you the Gamer discount that you have paid for.On the plus side, the store was clean and tidy.

Review №89

2021-11-18 20:54:26

Curbside system is terrible. Could use some lessons from Target. Said less than three minutes and took 15 and no way of calling the store to confirm. The one guy said he didnt hear the alert. Had a sleeping baby so nice to have but needs work

Review №90

2022-08-26 01:45:04

The carmel mtn best buy was the best we went to today !! We went cash in had to purchase a computer, drove to mission Valley best buy. Experienced poor service. Left, went to Carmel mtn and a newly hired sales gentleman took care of us. Made up for the earlier poor experience. We will never go back to mission Valley best buy.

Review №91

2019-06-02 04:06:47

Calvin was amazing. He treated my mom with the utmost respect as he explained the differences between phones. He gave her all the information she needed to make an informed decision about a purchase shell likely use every day for the next couple years. Excellent customer service.

Review №92

2021-06-02 13:28:21

We purchased a new range. Competitive pricing; knowledgeable, on-site staff to answer questions; an organizational commitment to customer service that showed from the time we first entered the store to the home delivery and installation. Great job all around.

Review №93

2019-08-15 13:00:57

The salesman greeted me, which I liked, but I needed to wait until he helped a higher priced customer. I proceeded to purchase a $49 pair of gamer head phones rather than the $3 to $400 pair of Sony head phones he was trying to get the guy to buy. The Steelseries work great, I made a good guess.

Review №94

2019-03-14 18:05:42

Not super impressed by this store. Had to flag down an employee to ask some questions and grab a Nintendo Switch for us. The employee seemed a little mad we stopped him. He grabbed it and was about to escort us to the checkout. He did not even ask us about what game we wanted since there was a promotion that day to get a Mario game for 50% off when purchasing a console. We decided to do more research and find another store with a better deal and gave it back to the employee. Other than that, the store seems clean and nice.

Review №95

2019-06-02 10:30:37

Its a nice, lovely and friendly place. You are welcomed going in, greeted upon leaving. Wonderful and helpful staff, except one grim faced guy who is short, skinny - in the phone department. No problems with returns or exchanges. You can always find good and quality electronic gadgets.

Review №96

2019-05-30 16:15:06

Super good selection on so many electronics.Check for the sales they have on items you are looking for. Every year at Thanks Giving they huge blow out sales and is a great time to upgrade your smart phone at those sales. Lots of tech support right there in the store too.Ive always found great buys here. Shop online and pick up at the store for convienience.

Review №97

2023-06-17 05:01:32

Usually good experiences. Wish they had more movie selections to offer. They used to but no longer.

Review №98

2022-10-30 05:52:22

Clean store and very attentive staff. Pouya and Kyle have helped me the most when I’ve visited.They just have the best technology products in stock whether it’s a tv, refrigerator or washing machine.

Review №99

2024-01-12 18:25:52

Friendly staff. Easy checkout experience.

Review №100

2021-06-19 19:13:44

The point of going to a brick and mortar store is good customer service and to try products hands on... that hasn’t happened here the last 5 times I’ve visited. Additionally, their stock is quite limited. You’re better off ordering on Amazon.

Review №101

2023-08-01 15:18:21

Always love to come here. They good place where u can get all the electronics stuff

Review №102

2023-10-22 14:04:45

I checked online before my visit, it showed 2 in stock. There were exactly two on the shelf. It was a easy and quick trip.Order online and pick up at store is still the way to go.

Review №103

2022-12-01 09:39:46

Had to wait a little bit do to understaffing. It was a bit after dark, so the store was probably winding done do to lack of customers. I had a store pickup. There were only 2 of us waiting. But once we were helped, we were out of there within minutes.

Review №104

2018-11-26 00:42:41

Meh. Best buy. Sometimes you have what I need, sometimes you dont. Its almost always overpriced. Parking is easy at this location (thank God.) Some of the Black Friday deals were good. Return policy sucks and they can be reluctant to price match.

Review №105

2019-01-09 20:13:14

I found the perfect headphones for my Dad, who had muck jammed in his headphone jack. Geek squad cleaned it out for him and he was good to go! He got the Sony headphones that work with Google so he can just use voice commands. Perfect for the hard of hearing!Great customer service!

Review №106

2022-10-06 02:04:59

I learned a valuable lesson this week, I almost got ripped off at stereo depot in el Cajon, where they wanted to charge me $600 for installing a stereo in my car on top their lack of customer service, after this awful experience I went to Best Buy and WOW, what a difference all around, great customer service, they helped me answering my questions about installing my stereo and pricing, and the best thing is their installation prices are LOW and REASONABLE.

Review №107

2018-09-01 13:31:26

The service in general is really good, almost in all the Best Buys. But sometimes the problem is that the dont have specialized employees, I mean when you go to buy, for example a case o a charger for your phone, something the employee doesnt about, and its his (her) area. And he(she) just read the package.It doesnt happen always, but when you see this situation, its really stressful.I would like that the store would pay more attention to give more information to their employees about each area or at least have guide about each product in the store.

Review №108

2019-11-07 18:49:07

Looking at purchasing a new laptop for my son and am not computer savvy at all. Had the luck of speaking with Cedric. He was so friendly, professional and helpful in answering all of my questions. Its hard to find great customer service these days but Cedric was amazing! Thanks!

Review №109

2019-11-17 20:06:31

Worst customer service ever! Walked in with my laptop, I was pointed to the geek squad without the front desk man even attempting to ask what was going on or if I had an appointment. Then I get to the geek squad desk and the smirky lady didn’t even look at my laptop, pretty much told me to buy another one then pushed me out of the way since I wasn’t her 12 o’clock appointment. Literally no one asked why I was there, no one offered any assistance and when I was walking out atleast the guy (who pointed me to the geek squad in the first place) assisted me with letting me know that there’s another Best Buy off of Mira Mesa. My husband and I just got stationed here from Georgia and this was supposed to be our helpful neighborhood Best Buy but I WILL NEVER STEP FOOT IN THIS LOCATION AGAIN!

Review №110

2022-04-06 01:52:00

Laptop finally died so went to get new one. Guy showed me one that suits my needs and was well within my price preference. Easy and pain free experience.

Review №111

2023-07-10 19:32:30

Has to get more ear buds. Very helpful.

Review №112

2023-11-04 23:28:04

Great to see things in the store. The salesperson was very helpful.

Review №113

2022-12-22 00:57:44

Fast and attentive service from Mike who I was told is a part of Team Thor! :p I enjoyed the fast service and will continue to think of this location for future purchases.

Review №114

2022-12-19 12:39:33

Good variety of merchandise and good customer service. It’s easy to order online and pick it up. It’s also easy to return an item if you need to.

Review №115

2021-05-16 14:32:17

If you are looking for help making an electronics purchase, this is one of the better Best Buys around. The staff is knowledgeable and helpful. I found a really nice smaller laptop with the help and guidance I recieved.

Review №116

2020-12-15 03:05:51

I purchased a new dishwasher from Best Buy 2 weeks ago and was told they would install it by December 16. Just notified that due to Covid my scheduled delivery time is moved to January 5. Sat on hold for an hour, no response when I called. Very disappointed that this company is not honoring their agreement regarding the installation date they scheduled.

Review №117

2016-04-15 23:00:02

Dont bother for updates or changes to your AT&T account. I like Best Buy in general but have to rate their AT&T provisioning service as worst in class. It would appear to me that AT&T is intentionally making the process very difficult to add new lines to terminate their contract with Best Buy. Despite the fact that I provided a state issued ID, phone number and my account PIN I was asked to answer a number of questions to authenticate myself again.Quite frankly they were some of the most ridiculous questions I have ever received. They asked things like when was my house built. What year did I buy a house, what previous phone numbers Ive used, etc. First off these questions are overly intrusive and not personally relevant to adding a phone line, second who remembers stuff like that. The AT&T experience was horrible. Not to mention I then have to go to the AT&T store only to have to wait 15 minutes because it clearly cant handle its customer load.If your going to offer a service ensure its not cumbersome to use. The reps themselves were great and Im sure they were equally frustrated by the service.

Review №118

2021-01-27 14:16:04

I’ve always had a good experience at this store. Now with the COVID-19, they have an easy “deliver to your car” service that’s easy peezy. Prices are reasonable and they carry the stuff I need. A good value, it seems.

Review №119

2020-11-15 03:22:11

The rating should be -2. But the only employee who save the day was the customer service lady (my bad I didnt get her name). The rest of the employees seemed like the either the Grinch or the King of Apathy trained them. No customer service manners at all. What happened? Has the pandemic tought this employees a lesson of treating potential customers nicely? Otherwise, people like me would be able their business elsewhere..

Review №120

2019-07-30 13:22:14

I purchased what I thought was a great deal on a 55inch television. The TV worked for one year and two months. When it stopped working they wouldn’t do anything to fix it. Personally, I find it hard to give my hard earned money on inferior products. If a company is going to sale you a product which they know may or probably is defective but wants to charge you a surcharge (extended warranty) in order to replace or fix this defective item. That’s deceptive and I’d rather not deal with it. I’ll never purchase high cost products from Best Buy due to I can’t trust the reliability of their products. Just my opinion!

Review №121

2022-12-29 19:13:36

We got a new TV were pretty happy with it. It took a little bit to track somebody down to help us find the specific one we had already looked up but overall not bad

Review №122

2014-02-01 22:30:55

I was helping my father buy a laptop. I purchased a laptop online and requested store pick up, carmel mountain was the only available store for this option. I got my confirmation email that said my package was ready to be picked up. I drove 20 minutes to the store to find out that the card owner had to be present in order to pick it up(my father had paid). They notified me that I should have added myself on the family member pick up list. I understand that was my fault, I should have read the fine print clearer. So I asked the employee if I could do that right then and there, he said yes and told me it would take 15-20 minutes. I decided to wait, 30 minutes passed and still nothing. I ended waiting an hour for nothing. I always give whatever store I go to the benefit of the doubt, but this was just unacceptable.

Review №123

2019-03-26 01:04:28

Great knowledgeable staff. They dont work off commission so it really is a zero stress environment when looking in to new electronics. Had a great experience with the few sales members that I interacted with.

Review №124

2020-05-24 22:47:34

Not only did they help me out with getting my order quickly and friendly. Al and another guy I didnt get the name of rushed out to check on us when our car wouldnt start. Al then got us jumped so we could get home safely. Above and beyond service, truly.

Review №125

2019-12-05 12:03:01

Came in here to pick up an order. Walked right in and stood in lone for about a minute and was helped.Cory was super kind, asked myself and my mother how our day was going and retrieved my order quickly.Cory was the highlight of my visit and had the best customer service ever!

Review №126

2022-02-23 03:18:01

Good service but the place is kind if small for a best buy. They should call it best buy express Well either way they had what I needed and the staff there was really helpful.

Review №127

2022-11-30 05:12:22

Visited on an evening and the team member said its late to get a smartphone purchase completed and so did reserve it for next day and gave an appointment, only to find out next morning that it no longer available.

Review №128

2019-12-24 00:40:18

I always shop at best buy when I can. Prices are comparable to Amazon and if theyre not, they will price match with them. I always get great service at the caramel mountain location, also the rewards plan is another bonus.

Review №129

2024-01-01 19:27:19

I got my ddr5 ram and watercooler here

Review №130

2019-03-20 23:14:57

Went to buy an external harddrive and found sales associate knowledge and check out quick and easy. I prefer brick and mortar stores to get good service. Purchase done and no waiting for delivery.

Review №131

2018-12-17 09:02:03

Had to return a brand new computer (kept shutting down on me for no reason). The customer service person suggested I get a new one since my old one was so new. The tech guy let me watch him reset my old one to factory settings since Im paranoid. Great customer service this time. It can be spotty, though.

Review №132

2023-07-23 23:28:02

With no reasonable return policy I stopped shopping at this place years ago. I think I dont need to mention where I buy my electronics now. )

Review №133

2023-07-26 18:47:39

Hold in there best buy! You rock but brick and mortar stars are phasing out at a catastrophic rate support your stores!

Review №134

2013-07-04 14:16:16

I bought a laptop off the shelf so they needed to clean it up so they kept it for a few days. No big deal. I got a call from the Geek Squad saying my computer was ready for pickup. I went over on lunch assuming I would get it and be on my way, but no. They asked if I made an appointment, of course I didnt because I wasnt told I needed to. So I was told I needed to wait in line for the Geek Squad, again just to pick up my computer. I waited 35 minutes to be seen then when I got the laptop back it still had the smudges and stickers were still on the top and bottom. Confused and a bit mad, I left. Since I bought the extra warranty that covers 3 total computers I brought my other computer in to be serviced. I made an appointment this time and ended up waiting another 30 minutes AFTER my appointment. Sure a bit angry at this point I talked with Lora - Manager. She saved Best Buy from more angry publicity. She was calm, apologized and took care of me several other times I came back. Thank you Lora!!!

Review №135

2018-06-28 03:52:10

This review is not for best buy in general but just for this particular store. Every best buy store I’ve been to, the staff are pleasant, nice and accommodating. Except for this store. My sister in law purchased an s8 online thru another store in mira mesa ( because they were sold out) but when we came and pick it up from this store, right after we opened the box there was a scratch on the surface of the cover right away, we asked if they gave us an opened box but the manager assured us that it was not opened yet. I asked for a new one but he said that in order for them to give us a new one, they would have to charge us a restocking fee, eventhough we haven’t even gone out of the store yet. Dain the manager from geek squad was not helpful, he sounded very condescending and he was arrogant. Im glad that there is a best buy in mera mesa because i am never coming back to this store again.

Review №136

2023-05-07 08:37:53

Great store with lots of good stuffPicked up a basic turntable its working goodAttentive serviceThanks Cheers

Review №137

2022-12-30 01:39:36

Customer service is always amazing. Sometimes it feels the store is empty tho. Overall good spot for electronics and Funko pops

Review №138

2022-06-02 00:24:23

Seems to be a smaller inventory than six months ago. The Starbucks line makes it a giant pain to get to the store. Enter the parking lot from the petco entrance to the north. It is a lot further than the south entrance but worth it avoid the traditional Starbucks drive thru clients.

Review №139

2022-05-07 04:17:22

This BB is my go to store in San Diego, they tend to be very well staffed and ample stock. Any time I have an issue I go to the geek squad inside for help.

Review №140

2017-07-23 23:32:12

Called ahead to make sure they had the S8 instock. Arrived at store and all they had was excuses and continued to tell.me what they COULDNT do. The review does not reflect on the employees, as they apologized every 5 minutes. I will stick to shopping online.Definitely not the best but !

Review №141

2023-06-29 17:49:53

Clean store in nice area. Helpful employees even though they didnt have the cord I needed in stock.

Review №142

2020-03-10 00:15:41

Best Buy is a cool place to try out new gadgets that you cant do on Amazon. Additionally they match Amazon price and add 5% discount on top for bestbuy Visa holders.Not sure how they survive these days but we want to keep them on :)

Review №143

2024-01-30 18:13:33

I dont know because I didnt actually go inside.

Review №144

2024-03-20 00:56:04

Not enough people work here to help you.

Review №145

2018-12-16 17:21:58

I finally went shopping at Best Buy breaking my ban of the store which Ive had for about eight years due to them absolutely cheating me. The item I purchased was Dead on Arrival at home and I took it back but at least they did take it back. Customer service was non-existent.

Review №146

2021-11-23 03:43:09

Best Buy sales people are always friendly and helpful to get you what you need. They will order it for you and ship the item to your home if they dont have it in the store.

Review №147

2022-09-30 01:59:31

Always excellent service. Got a glass put on a new I phone here for 29.99 plus 7 install instead of paying 50.00 at the Verizon store.

Review №148

2015-11-21 09:49:27

Nice people who are happy to help and a really good selection of anything tech. I would recommend shopping for deals on what you need and seeing if Frys electronics or best buy have it. Those are the best stores out there to buy tech from.

Review №149

2012-10-22 17:19:10

Terrible experience!! Had purchased expensive copier so as not to have problems but when I did have problems went right to manager who did not give me what I considered fair in help over defective machine. Dont buy from Best Buy!! Buy on line; save tax, maybe free shipping too....Oh yea, called their 800 complaint number and was told they take complaint and then it gets filed. No concern to call customer or inquire as to any difficulties customer may have had. Local manager is not informed of customers complaints and not informed of poor customer experience. In other words Worst Buy does not care. So if you want great customer care go elsewhere not Bestworstbuy!!!

Review №150

2014-10-04 19:11:34

I went to Best Buy to get a new phone on 10/2/14. Ive bought three phones from them and went back because prices and service have been a bit better than dealing with my carrier directly. I wanted to buy a new phone and transfer my old one to my wife. Four hours and after dealing with four people, I finally got my phone. I started dealing with a young lady who seemed fairly knowledgeable, but midway in the transaction she had to leave. Before she left, she did find a problem in my account with the carrier, but set me up to work with a young man after I got it cleared. The glitch was that my carrier had not cleared an earlier transaction, so I had to walk across the parking lot and get the account straightened out. I admit that fifteen or twenty minutes of the four hours was my carriers fault not Best Buys. I returned to Best Buy and started pretty much all over with the young man. He asked if I wanted insurance, but did not explain it was Best Buys plan, not the one my carrier offers. I took it, but went back the next day when I found out what I had bought and cancelled it. After getting past selling me the insurance, he had to go to lunch and turned me over to another young lady. The phone had not come out of the box yet. She was pleasant, but apparently had a problem installing the SIM card and the additional storage I wanted, so she called on another young man to help. He seemed to have a bit of trouble but proceeded to transfer the data from my old phone to the new one. However, he only transferred about half of the data. Fortunately he did not erase anything from the old phone, so I can finish that job myself. Anyway, after quite a bit of time the two of them managed to get the new phone working without destroying the old one. Summary: in at 1PM out at 5PM. I expect better and wont go back. I would not recommend this store to a friend unless they were able to get an incredible deal that made wasting their time and patience worthwhile.

Review №151

2016-10-15 21:09:25

I give them a B for effort in the fake smiling department. Maybe theyre having some sort of contest internally in the company as to who can smile the most… But you can tell theyre genuinely hating their jobs. This is especially pronounced by one employee named Joe at the cashier… You get an A for effort for the fake smile contest! I actually gave this place a 3 stars because there was one out of four employees that were actually useful/helpful... Joe, this did not go to you unfortunately.I will never come back to this location again… And who knows they may not even be in business here pretty soon anyways.

Review №152

2017-11-03 23:31:17

Ive never met a retail business who didnt want my money - this is a first for me.I went in today to pick up a video game I had pre-ordered and found myself in the cell phone area of the store. I asked if there was an iPhone X on display and after looking at it, I decided to purchase one. The team member said, Its your lucky day, we have some in stock.I first asked to purchase one in full and was informed that Best Buy has recently changed its policies due to backlash of marking the devices up $100 from MSRP. I was informed I could upgrade or purchase one through contract.I gave it thought for a moment and decided to go ahead and sign up for a new service agreement - when I gave them the OK, I essentially said, Lets do it, and I can decide down the road whether on keeping the service.The service rep / team leader said he wouldnt sign me up / sell the device to me. I asked why and he said he wouldnt in good conscious.So, you have a chance to convert someone from another carrier to signing up with Verizon on a service plan and youre going to deny them? Companies spend $100s of dollars per line to get consumers to change carriers, and here I am, wanting to move forward, and being turned away? I asked to speak with a manager, and an assistant manager came to talk to me.He proceeded to state that they / Best Buy is adhering to policy and refused to sell me a phone, even though I wanted to move forward with signing a service agreement. He said that, Best Buy doesnt make any money on the sale of the iPhone, only on the service agreement. My response was simple, So, its not about helping the customer, but about Best Buy making money?Im in disbelief that Best Buy has the ability to make a decision to sell something to someone when they have an agreement with another company such as Verizon to provide service. Furthermore, I feel like these two employees treated me differently and made their judgement call based on my appearance.Needless to say, Im disappointed with Best Buy as a whole. Ill be making my voice heard to the best of my ability on social media and making sure everyone knows about this shockingly terrible experience.Avoid Best Buy like the plague - better off getting it from Apple directly and just waiting for them to become available.

Review №153

2021-03-29 00:32:04

They helped me choose the correct wifi modem anf router for me and knew a lot about what I would need for my home wifi setup too. Would highly recommend coming here. I was helped by a tall man with blondish hair I believe on March 28th 2021 at 4:30 pm

Review №154

2018-08-27 05:35:51

Great service - Victor in the Carmel Mountain Ranch store was very helpful in the decision on a laptop for our daughter entering design school, and managed to locate one at the Mission Valley store. Upon setting up the machine, it was clearly the right decision. Alex in Mission Valley efficiently completed our pickup. This is the way technology stores are supposed to operate but dont always. Two thumbs up!

Review №155

2022-02-11 00:15:04

I went to Best Buy to buy a microwave for the kitchen they did not have one show we ordered one they gave me a date to pick it up and I did after I picked it up it was closed and sealed I took it home opened it up it was damaged pretty bad I put it back together I take it back to Best Buy and mind you I did have a contractor to come to the house to install it at the same time which did cost me money to have him there for nothing its not his fault so the clerk at Best Buy he didnt look like he was in a good mood so I thought I would ask him is there any accommodation for what Im going through so the clerk answered no and furthermore thats not really our problem it is a Samsung warehouse problem after that word I decided I dont need to talk to this guy because the intelligent level became from 90 to 0 so needless to say I will not be buying anything from Best Buy if they sell you something and they cannot stand behind it or at least deliver it to your house free or do something because now it cost me a lot more money to install this microwave anyway you get the picture just thought I would share this with everyone before you buy ask a lot of questions as for me I will deal with another establishment because thats all I can do it reminds me of Frys Electronics at the end before they shut down thats how they were treating their customers nothing personal Best Buy but your returns customer service is definitely failed me this time

Review №156

2016-12-03 17:13:38

Computer repairs require an appointment just to drop of. Theyve onto even talk to you about you issues or set up a game plan. You can even drop it off unless it is at their convenience. I called 3 time and they had nothing that was not in the middle of my workday. I went to frys and they looked at it right away. Gave me a plan and my computer it good to go now.

Review №157

2019-06-21 02:07:40

This is to give a hats off to Steve, the audio installer at Carmel Mountain Branch Store. He performed an audio removal followed by a re-installation of the OEM radio in my vehicle . At all times he was helpful, polite, and most importantly, professional. It was a pleasant experience all the way.

Review №158

2023-11-06 02:32:31

Very quick pickup of an online order. Fantastic price, too.

Review №159

2021-04-29 04:55:53

We had a computer issue and an associate answered some questions and helped us with our problem and we didnt have to pay or buy anything. I appreciated the service and will definitely make it my go to place for future purchases.

Review №160

2018-09-04 17:04:52

Ok so I think I rated and reviewed this store before. Up until recently we have had pretty fantastic customer service. My fiance recently had the screen on his laptop replaced through geek squad and then within a week the screen died. His laptop is pretty important and they offered to over night it, saying they would probably just toss it and let him pick a new one. We recently had an unexpected family emergency had to leave town so we went to check on the status. It had been a week since they over nighted it and there were no notes about the status of the laptop. They put notes on there too contact him when repairs were done or there were any updates and were told at that point he could ask them to ship it to a best but near us. That never happened and two days later magically a brand new one was on its way to our home store. It was a very frustrating experience this time from the get go because in the past in a situation like that they wrote of the old unworking one and let us grab a new one.

Review №161

2024-06-11 09:14:42

Most of the items are out of stock.

Review №162

2016-01-12 23:55:55

I give this first because employees did not even greet nor did they offer to help..! Yikes! Whoever is managing this store needs to improve this would give an extra star maybe two just for customer service.I have not bought my laptop yet. Needless to say but I am hesitant to purchase as I feel I will need to sell myself on the laptop. Instead of them guide me.

Review №163

2016-10-03 04:40:01

My mom came in asking for help regarding her samsung not working. She spoke to the supervisor, and stated that they couldnt help her because they have terrible customer service and lacked proper training. They even sent her phone to a Samsung center stating that the whole screen was cracked. Even though her phone was perfectly fine. This cancelled her Samsung warranty and ended up paying $180. Dont go here at all it is a terrible store. Supervisor wont even look out for the customer. They lie to your face. Hopefully nobody else has this experience.

Review №164

2017-07-24 16:36:15

My Apple Watch broke. Cant live without it and it was great to be able to walk into Best Buy at 8:30pm on a Friday and pick one out on sale and have it on my wrist. Try that on the Internet! Fast and convenient!

Review №165

2017-12-23 20:18:59

This place is horrible. Be careful, the floor people will trick you into signing up for a BuyBuy account if you attempt to purchase anything online from this place. Save yourself the headache and go somewhere else.I ordered a video game from them recently. The game was my son Christmas gift. I called their customer service after not receiving the package and found out that it was lost while in transit. I asked to be compensated and was told flat out, NO. My options were either a refund or have the package resent and will not be delivered until after Christmas. Buybuy have no heart, they ruing my son Christmas. Stay away from this place.

Review №166

2021-02-23 07:43:42

Only went a couple times but they have knowledgeable staff and a ton of great things to buy. We got a couple tvs and games from there over the years. Great customer service.

Review №167

2019-08-28 23:27:53

Matt Madden gave terrible service. He insisted I give him my pin number. Even though I was willing to enter it myself. With all this identity theft going on, you think he would have understood. Unless he was planning on doing something with my info....? I informed Management my situation.

Review №168

2020-01-05 06:11:58

They have some good deals especially after the Christmas Holidays

Review №169

2023-12-04 15:41:24

Seems to have more stock of things than my local Carmel Mountain store.

Review №170

2021-04-02 02:00:00

Best Service, too! We are purchasing a laundry/dryer tower for our Condo-Apt -- a difficult fit. The Salesman (LJ) at the Carmel Mountain Best Buy went over our measurements and we reviewed equipment options with him. The dimensions of the unit that we chose were so close that he offered to send their In Home Advisor (Gabriela S) to visit and to make a determination of fit. Both LJ and Gabriela were thoroughly knowledgeable and made sure about all of the details. Gabriela was especially detailed and took wonderfully detailed notes about our needs and tracked our comments. We have rarely encountered such completely comprehensive and friendly service ... comparable in several ways to Tiffany stores. BRAVO, Best Buy. Thank you Gabriela and LJ for your focus and caring.

Review №171

2018-11-04 17:59:36

Did not have what I asked for seemed ill prepared as a tech store. Didnt seem to care either about the fact they did not have something people with a moto would need.Said it was new thats why did not have. My phone is 18 months old thats not new.

Review №172

2022-07-18 13:15:48

The store has very cold customer staff. Not very helpful in solving our issues. Always hiding behind company policies to not help customers.

Review №173

2020-12-23 00:24:10

Came to buy a phone n never coming back! If your employees don’t have time (even though they are just standing around) to their job why are they working!!! Also train them on the product they are selling this constant I donno is redundant.

Review №174

2018-11-24 04:57:39

All items were available as advertised. Employees went above and beyond, even though they were very busy. Hugo treated us great and he was very knowledgeable. Location is good and there are no issues with parking.

Review №175

2019-10-15 21:23:42

Limited instore selection, however they will match prices with little hassle, and you can order online and pick up in the store. Television associates are knowledgeable and happy to help. Just wish instore options were better..

Review №176

2016-04-09 00:36:46

My daughter and I were shopping for a new dishwasher for her. I love my Bosch and suggested she get the same. Derek M came up after we had been looking at the floor models and asked if we had any questions. He proceeded to inform us about the benefits of the Bosch dishwashers. I learned things from him I didnt know about MY Bosch dishwasher! We enjoyed the service we got from him and would highly recommend if you are looking for appliances at Best Buy in Carmel Mt. Ranch, San Diego. He has a great personality, is very knowledgeable and helpful. No pressure.

Review №177

2023-09-14 03:06:45

Mostly empty of people .. does not give a very high quality shopping experience

Review №178

2021-07-19 05:17:16

Knowledgeable employees with TVs. Easy side by side comparisons. Good experience. I wish their warranty extensions were a bit more affordable though.

Review №179

2019-09-16 15:51:17

The sales associate Calvin was rude and unkonwlegable.Maybe I am not an expert in terms of electronics like you but that doesnt justify his talking down to me!Also he was not familiar with the carriers plan, pricing and gave me wrong info.And what about making eye contacts with customers instead of avoiding them while chatting with your coworkers.The whole buying process was awkward as if he doesnt want to sell stuffs there.This man needs to work up with his attitude and the way he talks.

Review №180

2023-06-14 04:12:15

Adam was super helpful in showing me the perfect computer for what I needed .Very knowledgeable and personable!

Review №181

2021-11-20 22:50:23

As always its a good place to buy. But strangely today they were s little bit understaffed. So it took a couple of minutes to have some helping me.

Review №182

2016-01-06 10:42:32

I walked in on an evening a few hours before closing. I proceeded to do a lap around the entire store and was not greeted by one employee. I did run into a few that were chewing the cud though. I came with the intent of getting an Xbox game, and once I got there spent some time looking for a AAA title. After finally finding the game I noted the price and went to check out. The game was listed as being on sale in-store only in Microsofts Xbox live sale. The price listed on the placard reflected that same price but at the register it rang up for much more. The employee looked it up on their phone and it showed up as full price. I told them the price on the placard, and this employee did their due diligence and walked over to the stand and noted the price discrepancy and game me the reduced price.

Review №183

2020-07-17 00:38:35

Tv salesman was a gr8 help helping us on which 75 inch TV to buy. SONY and LG looked so good but he knew the stats and for our purpose we went with Sony. At home now and we love it.

Review №184

2018-12-24 00:51:30

Small Best Buy compared to the rest but had the Christmas present I has been hunting for the last couple of days, lets go Pikachu. So if youre on the hunt for this too give it a try you might just get lucky.

Review №185

2018-12-02 10:04:52

On of Best Buys nicer stores in North SD county. Only down side is it is one of their smaller box stores. Because it is a smaller store just a little north of the much larger Mira Mesa, it tends to be less busy which is nice.

Review №186

2019-11-20 19:25:16

Lots of variety of electronics and accessories. I bought my new laptop there recently. Geek Squad is a great asset, a good reason to purchase here.

Review №187

2017-04-24 17:20:19

Called on Sunday about the NES they would have for sale on Monday. The employee on the phone said, We will give out tickets when the store opens at 10 a.m. on Monday. Come early there will be a line. Got there at 8:15 Monday morning to an empty parking lot, first in line! About 10 min. later a salesperson came out and said, Are you here for the NES? We gave out tickets at 8:00 a.m. we are out. ---If thats the case, first of all their employee on Sunday gave wrong info. Secondly, no way they gave out tickets 15 min earlier and the entire place was empty of people and cars etc. I went home called them at 10 when the store opened asked to speak to a manager about the NES and they hung up on me. Poor service. Lost me as a customer.

Review №188

2022-03-11 09:34:15

Online order went to pick it up they had it ready when I got there and brought it out to me and placed it in my trunk for me and closed the trunk very friendly and easy experience

Review №189

2021-01-30 00:08:39

Store is clean. They could use more than 1 associate in each department but I guess everyone is short staffed due to the pandemic. Just take patience when you go in.

Review №190

2020-11-16 23:49:44

I have called multiple times to check availability of a product & sat on hold over 30 minutes before hanging up cause no one ever came on to the phone. Then when I drove up to the Carmel Mountain Ranch store there was hardly any customers so please explain to me why no one will answer the phones, worst customer service ever

Review №191

2021-08-03 21:30:06

Asked where something was, started browsing, same person saw my confusion, asked where it would be used, what it would be connected to, ... Pointed me to a moderately priced choice.The person I bought it for was delighted so great work by the sales person!!!

Review №192

2023-07-30 06:21:18

The zucchini was delicious. The Greek salad and chicken was also yummy.

Review №193

2021-07-03 19:07:49

Gave this employee a card for airpods and he refused to get them for me.the card specifically says to give it to someone with a blue shirt on. they all have blue shirts.so he lifts up his yellow vest and gestures the obvious, which is that he isn’t wearing a blue shirt, which he was.black male w kinky hair and blue eyes

Review №194

2020-01-09 20:39:44

These guys were super helpful and when a tv wasnt in the front the guy went out of his way to check in the back when he was busy helping other customers as well. Great at managing multiple customers requests.

Review №195

2018-09-04 22:10:57

Best Buy does not do Price match against Amazon if Amazon ships thru a 3rd party and NOT Amazon. Read it in the fine print after leaving the store.

Review №196

2023-06-27 18:48:54

I love the geek squad. They prepped my new phone quickly.

Review №197

2023-08-01 03:27:59

Friendly, knowledgeable employees and good selection and reasonably priced.

Review №198

2019-06-18 03:42:50

I like the service. Went there to get a prepaid mobile phone for family members visiting from abroad. The guy at the counter helped me with entire process and we walked away with a working smart phone.

Review №199

2012-02-13 15:51:33

Great customer service. They do not get paid commission so they have no incentive to trick you into buying anything. Good prices too though not always the best.