Bens Barketplace - Citrus Heights in Citrus Heights

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Categories

  • Pet supply store
  • Pet store

Phone: +1 916-745-6262
Site: https://bensbarketplace.com/citr...
Opening hours
  • Monday:9 AM–7 PM
  • Tuesday:9 AM–7 PM
  • Wednesday:9 AM–7 PM
  • Thursday:9 AM–7 PM
  • Friday:9 AM–7 PM
  • Saturday:9 AM–7 PM
  • Sunday:9 AM–7 PM
Edit info

Total reviews rating 4.6

131 Reviews for Bens Barketplace - Citrus Heights 2024:

Review №1

2024-04-30 16:04:29

I called a few times to be sure the food I needed was in stock. Each time the staff was helpful and kind and happy to help. No one else keeps this food in stock. When I arrived I was happy to see how clean and well organized the store was. It is smaller than the big chain stores and that was a plus! Easy to walk around and see all the merchandise. The staff were very friendly in person. The prices were reasonable. The selection was amazing!!! So many options for healthy food. My cat sitter Jandy told me about this place and I’m so glad she did! Plenty of parking out front and Sprouts next door.

Review №2

2023-07-11 05:38:00

My husband and I really liked this store. They have many different gourmet brands, small artisan brands and high end brands. Lots of fun choices to make. Lots of treats. A dog toy aisle. Raw dog and cat food options. Beautiful store too. Modern electronic check out. They did not appear to have an apparel option but said they may be getting those in the future.Definitely recommend!

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Review №3

2023-02-21 20:57:04

*Support Small Business* First impressions say quite a bit when doing business with any company. That said I was not disappointed when visiting here. Very friendly and knowledgeable staff. My dog was welcomed in the store while on a leash and treated with respect. The staff knows information of all the products they suggested for my Dogs needs. The staff stayed with me while I shopped and answered any question I may have had about the products. This is a small business as I mentioned in opening and the staff welcome you as you would family. I am a very happy customer and found a new home for my current and future pet needs. Thank you for your support to the local community of pets and families. I will be back again.

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Review №4

2024-01-28 23:41:37

I have been going to this store for years. I am in there at least once or twice a month. They have ALWAYS been very friendly and helpful. Make a fuss over my dog and give her treats which is really very sweet, she LOVES to go to the puppy store! This last time I went, and also one time before. Two new people.I hate describing people this way, (but no name tag) She had Rainbow colored hair obviously the one in charge because the other girl kept having to go to her with my questions. She couldn’t have been more unpleasant. Sitting on a stool looking down texting on her phone, the entire time I was there, and I was the only person in the store. No eye contact, just completely ignores you.Neither one looked very happy to be there.Completely different atmosphere.However I felt bad for the other girl.So I brought in my bag like I usually try to remember to do, It’s one the store gave me to use. I put it on the counter with my purchase.She hands me my card back, I put it away,and bent down to pick up my dog and she just walks away from the register! The other woman, still on the stool texting on her phone.My purchases left on the counter with the bag beside them. O my gosh! How totally rude! Not a word said! But I got the message! Still no one else in the store just me and my pup.Oh and of course, no treat for her that she was happily waiting for.In all the years, I have been going there that has never happened. They happily put the food in the bag and thank me for bringing it.AND even offer to carry it out!! Which I took them up on one time. I had a heavy purchase (frozen) and carrying my dog too.It’s close to home and I loved going there and taking my dog because it was a special treat for her and me too! Everyone was always so very nice and “happy” to help everyone.Note to self:Not everybody that “can” do. Customer service “should” do Customer Service..I recently went to the Roseville store.It is way out of my way, but I didn’t want the same experience for a third time.They were like this store ‘use’ to be.I’ll go where they appreciate my business.

Review №5

2020-08-07 01:22:36

Jennifer was helpful to my grandmother and I as always, and the selection is top notch! Great customer service, and you can even wash your own doggos there too!

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Review №6

2023-08-29 19:24:17

Very knowledgeable staff, we have a French Bulldog, and we were getting conflicting information from the vet. Talking to the staff, they were able to educate us on the best food for a frenchie and told us how to research for ourselves. They are also very friendly and have great store policies. I was able to return some food, and they recommended another that our frenchie liked. I even took my grand puppy in, and well, he peed, they were so understanding and said, it happens, dont worry about it. So, its our go-to for food and supplements.

Review №7

2019-07-16 00:40:01

Took my dog in for a wash, very quick & simple.Update:Only issue that I had was one of the employee kept on insisting that my dog had a food allergy. However that wasnt true, my dog was red and had short hair because we shaved the hair on his hind leg (due to him chewing so much that his hair was matted). So I went ahead and purchased the raw food for my dog. However per the instruction my dog was only allowed one patty a day and it was supposed to be fill him up but it didnt.

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Review №8

2023-07-02 15:15:18

The friendly atmosphere and helpful staff are definitely five star but the prices are very high compared to the same brand/items found elsewhere such as elk or deer antlers, chew toys etc.the signature brand foods are relatively affordable.I do appreciate the knowledge and experience that they share.

Review №9

2023-03-28 17:23:27

Stumbled upon this place and it really is pet food heaven!They offered us a FREE nutritional consult for my pup that really helped with understanding his needs better.Going to try the free delivery once this grub runs out.They also have a self serve dog wash which is so cool but for now I’ll bathe my little in the tub.Check this small business out!!Your pet pals will thank you..

Review №10

2023-09-18 03:45:43

I dont go anywhere else for my dog food! They are super knowledgeable, love the dogs and make connections with their regulars. I love the dog self wash station.