Presentation on Map Reviews Nearby

Bear Valley Pool & Spas in Big Bear Lake

4.5 (97) 41011 Big Bear Blvd, Big Bear Lake, CA 92315, United States

Categories

Hot tub store
Hot tub repair service
Pool cleaning service
Sauna store

Location on the map

Big Bear Lake, San Bernardino County, California, US

Phone: +1 909-547-6600
Site: https://bearvalleyspas.com/

Opening hours

Monday:8:30 AM–5 PM
Tuesday:8:30 AM–5 PM
Wednesday:8:30 AM–5 PM
Thursday:8:30 AM–5 PM
Friday:8:30 AM–5 PM
Saturday:8:30 AM–5 PM
Sunday:8:30 AM–5 PM

Edit info

Total reviews rating 4.5

97 Reviews for Bear Valley Pool & Spas 2024:

Review №1

2024-06-01 19:46:13

Annie & Logan were very accommodating! They got our hot tub filled & shocked & ready for the weekend on short notice. Highly recommend!

Review №2

2024-02-01 00:13:23

Bear Valley Spas is the very best. I have been with them for years, and I highly recommend them!

Review №3

2022-12-29 01:25:27

Weve used Bear Valley Pools and Spas for over a year now. At first they totally forgot to put us on the schedule and our spa went unattended for a month +. They also messed up their billings and back billed us for a handful of months at once. About 6 months ago we noticed the spa wasnt really getting cleaned, and wasnt being used either; we saw the tech was in and out in less than 2 minutes (no exaggeration) and when we brought this to their attention they apologized and said theyd do a complimentary drain and refill (which wasnt great - just costs us money - but we accepted it). Then they NEVER did it. When I asked about it they deflected and made excuses. Meanwhile the tech kept using the wrong gate (an inoperable gate he broke open), and continued to come in and out in minutes while the spa was never really cleaned (twigs, branches, etc. in the spa and only opened by the tech). At the risk of being a pain of a customer I continued to give them a chance to correct it, I emailed them multiple times to let them know about the poor service their employees were providing, etc. they finally assigned a new rep, but then no one came for a full month. We arrived to our cabin this week to find the spa completely green. No reply to any of our communications to them this month trying to resolve it. Terrible, save yourself the frustration and find an alternative service provider.

Review №4

2023-12-29 09:55:03

Travis and Liz saved me! I was in a bind and need fast help for on of my tenants and they came to my rescue! I had a tenant that specifically airbnb my home for the spa and it wasn’t working. They came right out, fixed the problem and saved my Super-host status!! I will be a forever loyal customer. I signed up for their weekly service and now I know I am in good hands.. Thank you!!! I highly recommend :)

Review №5

2023-12-03 07:41:09

I walked in and was able to find everything I needed to start my hot tub back up and running again!! The guy answered all my questions and helped me understand the chemistry on how to care for my hot tub and what I needed to help maintain my hot tub fresh & ready and keep it sanitized and ready to be used at all times.

Review №6

2023-02-02 02:29:57

Bear Valley Spas has done good professional work for us. We were with another local company and we’re not pleased after a few service dates were missed. We made the switch to BVS and have been happy since. I had run into a few of their people while on the job at our home and they are all friendly and professional. I love the fact that I get an email with service details and notes each time they come, no more worrying if it was handled or not!! Thank you Bear Valley Spas, keep up the good work.

Review №7

2023-03-22 04:54:12

Liz at Bear Valley Spas is amazing! She will take the time to explain things and make the process very easy. We will be life long customers with people like that around. Thanks Bear Valley Pool & Spas for your amazing work!!

Review №8

2024-01-01 23:54:11

Spa was dirty & his hand wand would not vacuum all of it. The only solution he suggested was drain & refill. I wish they would have had a different vacuum like on swimming pools.

Review №9

2021-03-01 17:38:26

I have purchased two spas from Bear Valley spas in the last four years and I have had them weekly maintenance for four years as well. I wish all companies were this good and responsive. Thank you for your commitment. I also own and manage a vacation management and real estate business in big bear. And I recommend all of my clients to use them not only their services but to purchase their spas from bear Valley spas. The staff is responsive and are committed to making sure that their clients are happy. Great job and thank you for all of your hard work.

Review №10

2021-12-07 17:12:19

Every detail of my purchase was excellent. Brandon showed me a spa in the showroom that met all our needs. Travis came out and evaluated my job site and set up a flawless delivery. The delivery was amazing. They have special dollys to move your spa eliminating an expensive crane. Their care and consideration of your spa was amazing. Travis and crew came out to install the cover lift and chemical demonstration. He is the consummate professional. I highly recommend this company. I also recommend the hot springs spa. Great products.

Review №11

2023-01-28 16:49:26

Travis & Liz do a fantastic job at Bear Valley Pool and Spas. I purchased a new spa and have ongoing service. The service is reliable and I appreciate the responsiveness and care for my hot tub.

Review №12

2023-05-10 18:27:28

The staff was great, friendly and well informed of their products. We really appreciate their service and expertise in helping us make decisions for our spa. Thank you again, Rod/Rhonda

Review №13

2020-08-26 23:30:34

The move went great! These guys assembled a team after checking out both locations. They picked my old 7 person spa and trailered it a half mile to my new home. They loaded on my new deck and were done in under 3 hours. They were on time and took their time to be careful and were professional with no mistakes! Thanks Bear Valley Spa !

Review №14

2023-05-28 00:43:51

First timer with a spa and I felt so welcomed and the guys educated me, and helped me get started with the correct chemicals for my spa. Made me feel at ease and comfortable! Thank you so much for being awesome

Review №15

2022-01-21 21:00:23

I have been a client for 2 years, service has been okay for the first year. Then lately it is an absolute mess, whenever I call, someone picks up that is not actually in office. The drill is always the same I will take your name and number down and will have the office get back to you but no one ever does. This week it has been particularly bad, we had an issue with dark green water. On Monday someone came and tried to shock the water with chemicals, which did nothing. Having guests checking in on Friday I got on emails and phone to literally beg for service. Every day I was told that they would go and check or dump and fill with water. Until today, Friday, 2 hours before my guests check in and still nothing. I will have to refund money to my guests for not being able to use the jacuzzi and I will pretend a discount from them. But I would stay away from hiring them as of now, because very clearly they do not know how to handle business.

Review №16

2021-04-25 03:15:52

The service I received from Travis at Bear Valley Pool & Spas was above and beyond. After being completely swindled by a rouge “electrician,” Travis came through with flying colors. Upon his initial visit, he warned me that everything the guy did to set it up needed replacing (even the foundation the guy built wouldn’t suffice over a long period of time once it filled up with water) before he felt comfortable to work on the small repair needed. I’m so glad he warned me of this instead of just doing the repair and calling it a day. Once this was done, I called in and the next thing I knew two days later Travis was back at the house ready to work. He fixed the leak, came back 24hrs later to make sure it was working properly, walked me through all of the steps to keep the water clean and gave me a few pointers on long term care. Overall my experience with Bear Valley Spas was nothing short of awesome! Everyone was extremely courteous, compassionate to the situation I went through and friendly. I have no hesitation recommending them to anyone looking for service up here on the mountain. Thanks Travis and Bear Valley Pools & Spas!!!!

Review №17

2022-04-24 16:54:07

I havent worked here, but Im friends with a lot of the employees. The owner treats them like garbage and pays them nothing. I feel so bad for them.EDIT - I want to come back and edit my review. The owner has really stepped up to the plate for his employees. Raises have been handed out & they have been promoting within. Send these guys your business, they deserve it. They go from 1 star to 4 stars in my eyes. -1 star for the antics.

Review №18

2023-02-02 16:05:44

A reliable spa service is hard to find in a mountain town. Bear Valley has always showed up and taken great care of our out of ground jacuzzi for over 2 years.

Review №19

2019-06-07 21:39:40

I love this spa company, I purchased my spa from Bear Valley Spa and pay for their regular service. I tried to leave once and get service else were but came right back and have been a customer ever since (last four years). It has been money well spent! If I ever have an issue, for example my control panel went out, I called in a panic because I had renters coming, they ordered a new part, and had it installed in what seemed like a minute. Sometimes it is hard to find good help on the mountain but this spa company has been responsive and dependable consistently. I feel can Really count on them when I need them which says a lot since I had to move off the mountain. Can’t say enough about this crew! I would give 10 stars if I could!

Review №20

2016-10-30 05:43:46

I had such a wonderful experience at Bear Valley Spa! I stopped in and met Jeremiah. I explained what I was looking for and he showed me the many options available, and helped me make just the right decision for my Spa purchase! They gave me a price, gave me a date for installation, came when they said they would and did a fantastic job. I would recommend them highly. Thank you Bear Valley Spa!

Review №21

2022-09-13 23:05:17

You have put me on the back burner for months, we paid for a new motor that failed immediately. Bear valley pool said they would be out the weekend after August 4th and since then have been not returning any calls. Don’t do business with this company.

Review №22

2023-01-29 16:57:39

Very satisfied with the customer service I have received lately. Liz is great and goes above and beyond to provide great service to the customer. She addresses every concern I have and does everything possible to correct.

Review №23

2020-08-14 15:35:32

I Was extremely happy with Bear Valley spas, They showed up the next day after I called. I had to have my circuit board replaced which I saved a couple hundred dollars from using Bear Valley spas. The spa technician figured a way that it would work in my spa that is 12 years old, I would recommend Bear Valley spas to anyone for any of their spa needs.

Review №24

2021-02-19 02:43:11

He did a great job in satisfying my needs. He knew what he had to do, had the tools and delivered faster than anyone else. I went through a couple of dishonest venders and can say I am very happy with my spa. He Delivers.

Review №25

2017-08-04 02:12:38

Our family has spa service with this company in Big Bear and they are wonderful! As part of their service they give weekly emails with logs and photos of our spa so we know whats going on... the other company we used was really unreliable and didnt have any logs so we never knew IF or when they came.. Our tub has always been great every time we come up. Cheryl and Tammy are awesome to work with and absolutely on top of it... once we had a bunch of kids, ...and a dog, in the spa and it got nasty... a quick call to cheryl who found and spa tech close by using her GPS dispatch software and within 20 min the spa was retreated and we were good again.. Thats great service! Thanks guys.

Review №26

2021-06-05 19:14:33

Initial back and forth was not as smooth as you would expect, it is a busy season in Big Bear and a common problem. You just have to have the right persons cell number and call him directly otherwise it will take forever. Thanks Sean to coordinate and help us prepare the deck. We are happy with our new Hottub and the service.

Review №27

2021-02-12 21:27:23

Technician Vallee is amazing and does amazing work, however the office staff is terrible. I do not get scheduled cleanings if Vallee is out, I dont receive phone calls back after leaving multiple messages, and often I dont even get to talk with someone if I do call. The company seems very unorganized and unprofessional all around! Needs some major improvements before I start looking for a private spa cleaning service.

Review №28

2020-12-04 20:39:21

I have used these guys multiple times when I purchased hot tubs for our Airbnb’s. And they do all the service as well, anytime I’ve had questions or issues. They’ve been more than helpful and gotten all questions answered or issues everything resolved!! When you don’t live up the hill you need somebody like this on your team to look out for you, we have very high in cabins and people expect the best when they come to our place. So we need to be on top of everything immediately to keep that five star rating through Airbnb.

Review №29

2021-01-08 20:30:38

Bear Valley spas look after the hot tubs at 2 of our rental houses. They are superb! Far better than other companies we have used. I strongly recommend them! The best in Big Bear

Review №30

2020-04-27 02:20:10

I previously gave a good review but lately they have fallen well below expectations. They failed to service my spa weekly which lead to me developing hot tub folliculitis. I emailed them to bring it to their attention and demanded that they clean my spa and change out the water but got no response. Only when I cancelled my service did I receive a response saying that theyre short and blamed it on Covid-19. No apology or acknowledgement. Covid-19 is not a good enough excuse. The are plenty of people looking for work and there are no rentals so there should be plenty of availability. Their shortage also didnt prevent them from charging my credit card monthly for weekly service. Do yourself a favor and go with someone else for your spa needs. I switched to Timberline Spas and have so far received excellent service at a significantly lower price.

Review №31

2016-11-15 18:37:32

I have a super old spa which makes it difficult to repair because of the shortage of available parts. Bear Valley has done an amazing job of locating the parts and saving my old spa. I would recommend them to anyone. Good honest hard working people.

Review №32

2016-11-16 03:37:41

This is the most knowledgeable and courteous spa sales and service on the mountain. The fact is the prices are better than down the hill, better than anywhere Ive shopped. The spa maintenance is heads above others in that a full report is sent with a map coordinate and photograph of your spa as it is serviced. Bear Valley Spas is the only spa sales and maintenance group, actually its run better than the big spa companies in the metro areas. Theyre the best.

Review №33

2018-08-02 19:44:13

Cheryls time is money no nonsense approach gets the job done from start to finish. She is very flexible in how you want to communicate; email, phone, etc... which is very refreshing to have someone pick up the phone when you call and respond to emails promptly. The main reason for the five stars is the service technician, Sean. What was looked at as impossible to repair he made possible, which saved us money in the long run. His conscientious and professional attitude (being respectful of our tenants privacy) along with his punctuality sets him apart from all others service professionals. Thank you Cheryl and Sean for streamlining and perfectly executing our requests. I highly recommend Bear Valley Spa.

Review №34

2023-05-05 04:24:58

Great customer service I’ve had their service for over 5 years and they have not missed a service call. Spa is always well maintained.

Review №35

2020-11-05 18:25:35

Bear Valley Pool and Spas has serviced my vacation rental for many years. They have been very reliable and consistent with their recommendations and service. We have been very happy with them.

Review №36

2020-07-24 03:02:59

I needed a skimmer for my spa and I was able to get a hold of an answering service to get a message to Tammy. She called me back and said she would open up for me when I got there. I thought that she certainly went a live and beyond for Bear Valley Spas.I will continue to shoot there for all of my spa needs.Thank you, Tammy!Warm regards,Flint Palmer

Review №37

2023-10-05 04:48:13

Liz and Jacob were awesome. Very helpful to a guy that has never had a spa.

Review №38

2020-09-30 02:14:35

Website stated thy were open. Drove an hour to buy a jacuzzi. They were closed. Called the number listed on their door for service and they agreed to come. Then they said they would not. If you are willing to pass up a $3.000 sale, either you do not need to be in business or are already gone belly up.

Review №39

2018-11-17 23:06:22

I just got off the phone with Jeremiah and he was extremely unprofessional, rude and he hung up on me!! I called about the subpanel which needs to be reconnected (it was disconnected because it kept tripping and my tenant was a GC and had a professional electrician rewire to main panel) and hence no more tripping problems. Bear Valley Spa installed the spa new in 2016 and did the subpanel work which was the cause of the tripping issue as per my tenant the GC. I called today to have BV reconnect the subpanel correctly for city inspection and Jeremiah went off on me that it want the subpanel but a sensor in the spa itself and not the fault of the company. Really out of line since no one from Bear Valley has even been out to the property to inspect the subpanel work. BAD CUSTOMER SERVICE!!!!!!

Review №40

2019-12-16 22:08:32

Bear valley spas has been cleaning my pool for about a year, and I just want to say that the assistance I get from Megan every time I call is amazing. When I call and need something taken care of, she goes above and beyond to make it happen.

Review №41

2021-03-02 07:19:56

It’s great to be working with a responsive and professional company! I’ve just started in the last month as a customer and I’m very happy with the consistent and timely spa service from Bear Valley Spas.

Review №42

2020-05-06 22:29:49

Since Bear Valley Pool & Spas have been servicing my spa I have had fewer issues. The spa is always ready for use. It is always clean.

Review №43

2021-01-09 16:24:30

Awesome AND reliable service and they send you an email on the spa report every time they visit. You can see for yourself the condition of the water, etc. and you are assured they have been there. I highly recommend this company:)

Review №44

2016-11-15 22:48:24

I had an ongoing spa problem intermittent for over a year sinking a few thousand dollars in with no luck resolving problem .bear valley spa worked with me in figuring out the best way to approach the problem. Seamed like every time I called a repair CO it wouldnt do it I described the problem to Cris the spa tech and nailed my hotsprings spa ran flawlessly for over ten years before having any problems I would recommend a hotsprings tub to anyone .bear valley spas has been helpful though the years providing me with technical support since I do my own matinance. Two thumbs up.

Review №45

2016-11-19 02:42:59

BVS has provided excellent service for our spa. They send a text for each service, any issues that need to be addressed, and are completely dependable and professional. I highly recommend BVS for all your pool n spa needs.

Review №46

2024-01-15 00:48:34

Wonderful start up procedures for hot tub.

Review №47

2020-07-01 19:01:32

Tammy was a pleasure to deal with. Everything went as planned and we couldn’t be happier with her and everyone involved. Great company, glad we chose to support locals !

Review №48

2020-04-23 20:37:37

Bear Valley Pool and Spas have been super helpful and efficient with my spa maintenance. When I moved houses they moved with me. They are great!

Review №49

2020-11-03 18:55:55

The service, staff and ongoing communication from the company is excellent! We initially needed a service call and ended up with the monthly service package and its worked fabulously for us.

Review №50

2023-09-10 19:20:34

Very frustrating when you go it several times and go back a forth this emails to get a cover for the hot tub but finally got it

Review №51

2021-03-01 17:17:49

Great service. Always on time and they do a good job. If something is not to our satisfaction they take steps to rectify it quickly. Would recommend!

Review №52

2019-06-16 16:11:23

Excellent customer service! Made me feel right at home with my spa purchase and will continue to use them for all of our services.

Review №53

2023-07-09 02:17:19

Great people. Well supplied shop. Very helpful with our questions!

Review №54

2016-10-11 13:20:43

Great Service! They showed up on time to diagnose my problem. Didnt try to oversell and now everything is working as it should. Great company.

Review №55

2023-08-02 22:25:43

Very nice guy and he fixed our issue!Many thanks

Review №56

2020-04-21 15:04:59

We bought our spa and getting the maintenance done by Bear Valley Pool and Spa and we are very satisfied with the service they provide.

Review №57

2019-06-22 10:19:30

Just wanted to thank Brett for his help when we looked at a spa. He was very professional and took the time to help us in making some decisions. Thanks Brett!

Review №58

2023-10-13 22:47:24

Very good’s Spas service and very good quality products

Review №59

2020-06-24 02:48:06

Blake was very efficient friendly and punctual, I would call on Bear Valley Pool & Spas for my spa needs without a doubt thanks Blake

Review №60

2023-08-12 03:21:29

Staff (Liz and ?) are great! $22.00 for a plastic part...

Review №61

2021-01-07 20:17:25

Have utilized this company for years. They are honest & reliable. I have no complaints and recommend their services 100%

Review №62

2021-01-08 22:26:06

Big Bear Spa takes care of our spa with independence and care. Wonderful responsible team.

Review №63

2017-02-22 14:56:30

Prompt, great quality work and pleasant, very helpful worker. I would highly recommend their service.Thank youErika

Review №64

2023-12-19 04:15:16

Responsive. Timely. Definitely use agaim

Review №65

2016-10-25 23:07:51

Blake is a wonderful very friendly worker. He does a fantastic job maintaining my spa

Review №66

2022-01-24 21:24:11

Salesman was nice and showed me on hand inventory and what was coming in soon to choose from.

Review №67

2021-12-04 22:52:57

I have been to the store 3 or more times and it has never been open, it says its open on the Internet but they should post different hours if theyre not gonna be there, I will never go back...

Review №68

2018-05-12 03:49:30

Great dlas great service and most important great people. This is the place to get a spa and have service for it in Big Bear.

Review №69

2020-12-10 02:56:43

Very helpful with both the sale and the service. Knowledgeable techs when we needed help as well...

Review №70

2023-04-20 03:04:10

Friendly staff, very helpful and highly recommended. Thanks guys.

Review №71

2017-02-14 23:59:37

Terrific service and easy to reach, keeps the spa very clean in a high traffic vacation rental.

Review №72

2023-08-25 22:43:09

Great job and great workers really did a great job

Review №73

2020-10-26 01:01:08

Needed my spa moved to a trailer so I could move out of state the crew did a great job thanks guys

Review №74

2021-03-12 22:03:31

They had the spa chemicals I needed! and great service.

Review №75

2022-01-24 08:49:00

It was great always good service when I go in store!

Review №76

2021-12-11 19:08:44

Great customer service. And the techs are amazing!

Review №77

2016-03-01 16:20:47

It wont let me put 0 star. Worst service ever. How do you still have a business?

Review №78

2020-07-01 23:56:01

Great service hot tubs always clean and well kept.

Review №79

2020-06-13 12:39:56

Great experiences!! Very professional! Great customer service! Thank you!!

Review №80

2023-09-19 22:26:07

Great service and friendly staff

Review №81

2020-11-03 19:46:23

Excellent SPA (Bullfrog) and consistently serviced on schedule.

Review №82

2024-04-26 20:31:03

Very professional

Review №83

2016-11-19 01:32:14

Best service for monthly maintenance and repairHighly recommend them

Review №84

2021-03-09 01:35:04

They identified the problem quickly and fixed it. Very efficient.

Review №85

2020-05-07 22:56:32

For the most part this company has been very responsive and professional.

Review №86

2020-09-04 21:19:04

Garret visited and was super helpful, professional and friendly.

Review №87

2019-06-07 20:44:51

Great. Always a pleasure doing business here.

Review №88

2017-04-08 14:21:29

I highly recommend bear valley spas!

Review №89

2021-02-12 21:49:18

They showed up on time and fix the problem

Review №90

2016-11-19 03:59:24

Very good service. always on time.

Review №91

2020-08-04 01:52:42

Professional service super efficent technicians.

Review №92

2019-05-21 22:37:49

Love being part of a wonderful team

Review №93

2021-03-04 17:46:29

Excellent service and staff!

Review №94

2020-11-04 16:46:44

Great folks to deal with.

Review №95

2019-02-25 19:57:42

Judgemental and rude.

Review №96

2021-01-07 21:24:39

Bear Spa is “on it “

Review №97

2024-07-01 20:04:43

When I decided to purchase a spa for my home in Big Bear City, we collaborated on options and I chose Bear Valley Pools & Spa. They continue to service my spa monthly proving exceptional service for 3 years to my home. Sales and service they should be your 1st choice.