Bear Valley Pool & Spas in Big Bear Lake
Categories
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Hot tub store
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Hot tub repair service
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Pool cleaning service
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Sauna store
Location on the map
Big Bear Lake, San Bernardino County, California, US
Phone: +1 909-547-6600
Site: https://bearvalleyspas.com/
Edit info
Site: https://bearvalleyspas.com/
Opening hours
- Monday:8:30 AM–5 PM
- Tuesday:8:30 AM–5 PM
- Wednesday:8:30 AM–5 PM
- Thursday:8:30 AM–5 PM
- Friday:8:30 AM–5 PM
- Saturday:8:30 AM–5 PM
- Sunday:8:30 AM–5 PM
Total reviews rating 4.5
97 Reviews for Bear Valley Pool & Spas 2024:
Review №1
2024-06-01 19:46:13Annie & Logan were very accommodating! They got our hot tub filled & shocked & ready for the weekend on short notice. Highly recommend!
Review №2
2024-02-01 00:13:23Bear Valley Spas is the very best. I have been with them for years, and I highly recommend them!
Review №3
2022-12-29 01:25:27Weve used Bear Valley Pools and Spas for over a year now. At first they totally forgot to put us on the schedule and our spa went unattended for a month +. They also messed up their billings and back billed us for a handful of months at once. About 6 months ago we noticed the spa wasnt really getting cleaned, and wasnt being used either; we saw the tech was in and out in less than 2 minutes (no exaggeration) and when we brought this to their attention they apologized and said theyd do a complimentary drain and refill (which wasnt great - just costs us money - but we accepted it). Then they NEVER did it. When I asked about it they deflected and made excuses. Meanwhile the tech kept using the wrong gate (an inoperable gate he broke open), and continued to come in and out in minutes while the spa was never really cleaned (twigs, branches, etc. in the spa and only opened by the tech). At the risk of being a pain of a customer I continued to give them a chance to correct it, I emailed them multiple times to let them know about the poor service their employees were providing, etc. they finally assigned a new rep, but then no one came for a full month. We arrived to our cabin this week to find the spa completely green. No reply to any of our communications to them this month trying to resolve it. Terrible, save yourself the frustration and find an alternative service provider.
Review №4
2023-12-29 09:55:03Travis and Liz saved me! I was in a bind and need fast help for on of my tenants and they came to my rescue! I had a tenant that specifically airbnb my home for the spa and it wasn’t working. They came right out, fixed the problem and saved my Super-host status!! I will be a forever loyal customer. I signed up for their weekly service and now I know I am in good hands.. Thank you!!! I highly recommend :)
Review №5
2023-12-03 07:41:09I walked in and was able to find everything I needed to start my hot tub back up and running again!! The guy answered all my questions and helped me understand the chemistry on how to care for my hot tub and what I needed to help maintain my hot tub fresh & ready and keep it sanitized and ready to be used at all times.
Review №6
2023-02-02 02:29:57Bear Valley Spas has done good professional work for us. We were with another local company and we’re not pleased after a few service dates were missed. We made the switch to BVS and have been happy since. I had run into a few of their people while on the job at our home and they are all friendly and professional. I love the fact that I get an email with service details and notes each time they come, no more worrying if it was handled or not!! Thank you Bear Valley Spas, keep up the good work.
Review №7
2023-03-22 04:54:12Liz at Bear Valley Spas is amazing! She will take the time to explain things and make the process very easy. We will be life long customers with people like that around. Thanks Bear Valley Pool & Spas for your amazing work!!
Review №8
2024-01-01 23:54:11Spa was dirty & his hand wand would not vacuum all of it. The only solution he suggested was drain & refill. I wish they would have had a different vacuum like on swimming pools.
Review №9
2021-03-01 17:38:26I have purchased two spas from Bear Valley spas in the last four years and I have had them weekly maintenance for four years as well. I wish all companies were this good and responsive. Thank you for your commitment. I also own and manage a vacation management and real estate business in big bear. And I recommend all of my clients to use them not only their services but to purchase their spas from bear Valley spas. The staff is responsive and are committed to making sure that their clients are happy. Great job and thank you for all of your hard work.
Review №10
2021-12-07 17:12:19Every detail of my purchase was excellent. Brandon showed me a spa in the showroom that met all our needs. Travis came out and evaluated my job site and set up a flawless delivery. The delivery was amazing. They have special dollys to move your spa eliminating an expensive crane. Their care and consideration of your spa was amazing. Travis and crew came out to install the cover lift and chemical demonstration. He is the consummate professional. I highly recommend this company. I also recommend the hot springs spa. Great products.