Bauer German Car Repair in Glendora

Review №1

2024-06-28 05:55:03

Customer beware! Bauer blew my head gasket and cracked the head of my engine. These guys were a bunch of amateurs with my BMW and they hid under the guise of German specialty shop. This shop blew my engine due to negligence and inability to properly diagnose a rather simple repair. A $20 thermostat and knowledge from a 18 year old auto shop student wouldve prevented all this mess. They were also very inconsiderate with my car. My car sustained multiple paint damages from their lack of care. I took the shop to small claims and I was awarded $6365 for all the damages caused by them. Of course Bauer appealed the judgement and the 2nd judge unfortunately dismissed the case due to a lame technicality, because the car wasnt my legal property as it wasnt registered into my name yet smh! Even though Im the legal owner with title, bill of sale etc! unfortunately I wasnt able to recoup my damages nevertheless I had a great case against them and this should be proof enough for any consumer to determine their level of caution when dealing with this shop. My wish is to help a fellow consumer avoid any hardship. Be cautious when dealing with this business. My point of contacts during my ordeal, Camille & Andreas.Court Ordered on 12/14/2023 West Covina Courthouse $6365 judgement against Bauer case #23WCSC00347.An observation I had during my small claims case, Coincidentally, Bauer had other small claims case complaints against them during my own hearings. I watched these cases and I was left speachless. I hope this review serves you well!

Review №2

2024-01-20 19:57:10

Great customer service. Theyre Professionals and knowledgeable of what theyre saying and doing. They were informative of all the questions I had. I took my car the other day for a diagnosis. Even though I didnt end up fixing my car there, I would go back again for other future maintenance 🙃 Thank you.

Review №3

2023-12-19 01:35:11

Will, by no circumstances give a rough estimate over the phone. I know all the reviews on here seem good but, auto mechanics as a whole are a shady group and I would like to know roughly, how much I am going to be charged before I walk in the door. I told him the issue, gave him the exact part I needed and he would not tell me any information and was rude. Hence the 1 star review.I have met one too many dishonest mechanics in my life to drop my car off somewhere not knowing what my bill is going to be.EDIT: RESPONSE TO THE BUSINESS OWNERS DISHONEST COMMENTS.By no means did I lie in anything I said. You would not, and I quote “by no means give an estimate over the phone”. So, I think you need to take a second look at yourself before you go lying to everyone on here, sir.Also, if you are really perplexed on why people don’t trust mechanics, go ahead and read “Ray Arroyo’s” post from 4 months ago about YOUR business and how outrageously overpriced you are. Read that a few times and the next time someone calls with concerns of being over charged by a mechanic, you will at least understand.I don’t think you’re a bad person but, by the way you responded to this post, you are definitely not the best business man. I stand by my review of 1 star.Keep in mind, it’s not wise to argue with potential customers on google reviews. You look un-educated and very unprofessional.Have a Merry Christmas.

Review №4

2024-03-19 23:19:18

Dropped off my Audi for an oil change, needed a bit more work done than that and it was a much better deal compared to the dealership. Very honest and upfront people, I’m really glad I stumbled upon this place!

Review №5

2020-01-15 03:45:58

Hey all, this is it; this is the shop you take your baby to. The service I got here was outstanding, doing much better than any other shop Ive been to. You can rest easy regardless of the work you need done. I went in the shop with a few issues that I ran into up in the Azusa canyon, but Andreas and his team solved them all and put me at ease. So when Im back in the area, and the canyons call, Ill know if I run into any issues the boys at Bauer German Auto will solve them. Thanks yall 🤙

Review №6

2023-12-03 16:47:21

They are the best. The battery died in my Mini Cooper S. I thought that was no big problem and one place offered to change it out. I spoke with a family member that advised it would require more than just replacing the battery as the computer on board also needs to be accessed and updated with the new battery information. I called Bauer German Car Repair and spoke with Andreas. He confirmed/explained what needed to be done, quoted the price and timeframe. My care was completed before expected. Andreas is the best. We will use Bauer German Car Repair for both of our cars. Thank you Andreas.

Review №7

2023-11-04 21:48:50

From the moment I called and was greeted with an enthusiastic “Happy Friday!” I knew I had found the right place. My BMW had a “right low beam malfunction” which I was told could be fixed same-day. I brought the car in and it was fixed within 45 minutes. Camille was so friendly and so knowledgeable on German cars, which is no surprise as he’s been doing this for 45 years. The cost was more than reasonable. And on top of that, there were Krispy Kreme donuts and chocolate chip cookies for the customers (and you just know I devoured a cookie). Will absolutely come here again should I need to as I’m so tired of dealing with the dealerships.

Review №8

2023-12-20 11:23:13

I came here simply just for a oil change cuz I saw one on Groupon. They told end they will still honor the Groupon price if I haven’t buy it yet. They told me the oil will be changed after one hour so I took my son and hang around for about an hour and they called me said they have something to say to me. The oil hasn’t changed by the time I went back, they told me “something wrong with the knob here and we will help you fix it, we got you covered, it’s not a big deal” I been changed my oil for at least ten times and no one ever told me this. I said ok anyway since I really need the oil chang ASAP. I waited for about another two hours, BTW the oil I never waited so long for just a oil change. Someone came to me and told me the job would cost me $247, I was surprised you know cuz it’s only a knot and the oil chang is $70 on Groupon. Paid anyway and here’s my nightmare begins, I started to see a lot oil on my garage floor after a night parked there, out of country for a week on the second day, the full tank is leaked after I came back, the oil just everywhere. ( I didn’t have the chance to take a picture cuz my dad cleaned all, the pic here shows only after the first night) I called back and they ask me to take it back….. but I really don’t want to since the poor job they have done to my car, very disappointed. They suggested me twice to “leave my car there for them to exam and fixed” luckily I didn’t do that. Otherwise I can’t imagine how much more troubles I’ll have today.I understand time is hard for small businesses, but integrity definitely is the key in the long run. You could won a loyal customer thru the promotion but instead you won someone will never go to your shop. All the best lucks. And I need to find someone can really fix both problems now.

Review №9

2023-02-09 02:22:43

Highly recommend! If we could give extra stars we would. We showed up to the shop on a Thursday late afternoon with a thermostat issue on our BMW X5 he came out took a look and said it will be ready tomorrow afternoon and saved us a lot of money compared to what the dealer quoted and he even replaced the water pump for what the dealer quoted me for just a thermostat.All his employees are all very helpful and courteous. Owner is a cheerful guy and is happy to help you.

Review №10

2024-01-16 23:05:14

I just had my first experience with Bauer German Car Repair. They were very professional and excellent service. They have my respect.